Automatic transaction apparatus and automatic transaction apparatus control method

Abstract

To improve reliability of vital data acquired by an automatic transaction device.SOLUTION: An automatic transaction device that performs a transaction involving depositing and dispensing of money includes a vital data acquisition unit that acquires vital data of a user, an operation receiving device that receives an operation of the user, and a device control unit that acquires the vital data and an operation state of the operation receiving device in association with each other.SELECTED DRAWING: Figure 1

Description

[Technical Field]

[0001] The present invention relates to an automatic transaction device and an automatic transaction device control method. [Background technology]

[0002] Conventionally, there is a technology in which vital data of users is acquired at branches of financial institutions and used to warn against potentially problematic behavior. Patent Document 1 states that "a personal status acquisition unit 10 acquires monitoring results of the status of customers. A transaction cooperation unit 15 manages customer attribute information and transaction request information. A management unit 20 functions as a judgment unit 211 and an action unit 212. The judgment unit 211 judges the risk level using the personal status determined based on the monitoring results acquired from the personal status acquisition unit 10 and the transaction status information acquired from the transaction cooperation unit 15. The action unit 212 instructs the execution of an action based on the risk level." [Prior art documents] [Patent documents]

[0003] [Patent Document 1] Japanese Patent Application Publication No. 2016-021182 Summary of the Invention [Problem to be solved by the invention]

[0004] According to the above-mentioned conventional technology, the risk management system determines the risk level based on vital data (information such as body temperature, breathing, pulse rate, etc.) and transaction status information (transaction amount, trading partner, transaction date and time, transaction location, etc.). The above-mentioned conventional technologies do not take into consideration how to accurately acquire vital data. When vital data is acquired contactlessly, there are cases where the reliability of the vital data is reduced due to the displacement of the subject's body or the inclusion of data from non-subjects (surrounding people). Therefore, an object of the present invention is to improve the reliability of vital data acquired by an automated transaction device. [Means for solving the problem]

[0005] In order to achieve the above-mentioned object, one representative automatic transaction device of the present invention is an automatic transaction device that performs transactions involving the deposit and withdrawal of currency, and is characterized by comprising a vital data acquisition unit that acquires vital data of a user, an operation reception device that accepts operations of the user, and a device control unit that acquires the vital data in association with the operation status of the operation reception device. Furthermore, one representative communication control method of the present invention is characterized in that an automatic transaction device that performs transactions involving the deposit and withdrawal of currency includes the steps of acquiring vital data of a user, accepting operations by the user, and associating the vital data with the operation status of the user. [Effects of the Invention]

[0006] According to the present invention, it is possible to improve the reliability of vital data acquired by an automated transaction device. Problems, configurations, and effects other than those described above will become apparent from the following description of the embodiments. [Brief explanation of the drawings]

[0007] [Figure 1] Illustration of vital data acquisition [Figure 2] System configuration including automated transaction device [Figure 3] External configuration diagram of automated teller machine [Figure 4] Flowchart showing the operation of an automated transaction device [Figure 5] Examples of operation information added to vital data [Figure 6] Specific examples of automated transaction device installation areas and user locations [Figure 7] FIG. 10 is a perspective view illustrating adjustment of the directionality of the vital sensor. [Figure 8] Plan view explaining adjustment of the directionality of the vital sensor [Figure 9] Diagram of variations of vital sensors DETAILED DESCRIPTION OF THE INVENTION

[0008] Hereinafter, an embodiment will be described with reference to the drawings. [Example]

[0009] FIG. 1 is an explanatory diagram of acquisition of vital data according to an embodiment. The automated transaction device 10 shown in FIG. 1 is an ATM (Automated Teller Machine) that performs transactions involving the deposit and withdrawal of currency. Transactions involving the deposit and withdrawal of currency include deposits, withdrawals, and cash transfers. This automated transaction device 10 may also be capable of transactions that do not involve the deposit and withdrawal of currency (balance inquiries, bankbook entries, transfers between accounts, etc.). The automated transaction machine 10 includes an operation reception device, and processes transactions based on operations received by the operation reception device.

[0010] The automated transaction device 10 is equipped with a vital sensor and can contactlessly acquire vital data of the user 301. As an example, the vital sensor is a millimeter wave radar, and the vital data is the pulse and respiration of the user 301.

[0011] The main vital data include pulse, breathing, body temperature, etc., and a vital sensor is a specific means for acquiring these data. In addition to millimeter-wave radar, other sensors such as cameras, thermal sensors, and displacement sensors can also be used. For example, the normal pulse rate for an adult is about 60 to 100 beats per minute. This corresponds to a cycle of 1 to 0.6 seconds. Respiration is about 12 to 20 breaths per minute. This corresponds to a cycle of 3 to 5 seconds. In order to mathematically calculate the average and fluctuations of this vital data, it is necessary to measure data over a long period of time, in units of several hundred seconds. In this embodiment, it is also assumed that vital data is acquired continuously.

[0012] The vital sensors installed in the automated transaction device 10 are non-wearable and do not restrict the user's body. Therefore, the stability and accuracy of the acquired data vary depending on the relative position of the vital sensor and the user's body. For example, when measuring body temperature, pulse rate, or respiration using non-contact methods, it is desirable that the target human body be within the sensor's directivity range, and that the distance between the sensor and the human body be kept as constant as possible so that the measurement does not involve significant shaking.

[0013] As will be described later, the automated transaction device 10 is equipped with a display 103 that displays data to the user, a touch panel 104 that the user uses to input touch inputs such as menu selections, a card reader 105 that reads an ID card or the like brought by the user, and a printer 106 that prints out transaction receipts, tickets, etc. While the user is operating these physical devices, the user tends to concentrate on the device, and the device and the user's body tend to be in a specific positional relationship and to approach and stabilize at a roughly constant distance.

[0014] Therefore, by adding and recording the device processing information of the automatic transaction device 10 as additional information to the continuous vital data of the user acquired by the automatic transaction device 10, it is possible to take into account the positional relationship between the vital sensor and the user's body, and filter and handle data that has stability and reliability from the acquired data.

[0015] Research is underway to identify individuals or understand their physical and mental state using vital data such as pulse, breathing, and body temperature. In addition to applications to security issues, this technology can be used to benefit users by tracking their physical condition, providing stress care, controlling the thermal environment, and monitoring their surroundings.

[0016] It is important to ensure the stability and accuracy of the data continuously obtained from the vital sensors in order to extract data useful for these analyses within the limited time of operating the automated transaction device 10. Furthermore, since the usage time of the automated transaction device 10 is at most a few minutes, which is not sufficiently long, a usage method may be adopted in which vital data obtained from multiple transaction operations is accumulated in a management center and then multiple pieces of data are analyzed together.

[0017] The automated transaction apparatus 10 shown in FIG. 1 acquires vital data and an operation state of an operation reception device in association with each other. When the operation reception device is receiving a predetermined operation from the user 301, it is considered that the positional relationship between the user 301 and the automated teller machine 10 is maintained constant. The predetermined operation is, for example, inputting information on a touch panel display or inserting a cash card. Vital data acquired at the same time as such an operation is being received can be evaluated as being highly reliable. The automated teller machine 10 adds information indicating that the user 301 is performing a predetermined operation to the vital data as operation information.

[0018] An example of using vital data with operation information will be described. The automated transaction device 10 references the vital data with operation information, extracts the vital data when the user is in a predetermined operating state, and determines the state of the user 301 based on the extracted vital data. For example, if a user attempts to perform a transfer operation while their pulse rate exceeds a threshold, it can be determined that this is a possible improper transaction, such as a bank transfer fraud. However, improving the reliability of the vital data also improves the accuracy of determining whether the transaction is improper. As another example, if a user 301 inputs a wrong PIN, if the user 301 is a legitimate user, they will be surprised by the message indicating a mismatched PIN and will suddenly become tense, which is likely to result in large fluctuations in their pulse and breathing. On the other hand, if a fraudulent person is operating the device, their pulse and breathing will already be tense, and fluctuations due to a mismatched PIN are likely to be relatively small. In this way, when determining the legitimacy of a transaction user 301 from vital data, improving the reliability of the vital data will also lead to improved accuracy.

[0019] Fig. 2 is a configuration diagram of a system including the automated transaction device 10. Fig. 3 is an external configuration diagram of the automated transaction device 10. In the system shown in FIG. 2, a plurality of automated transaction devices 10 are connected to a management center 11 via a network 12 .

[0020] The management center 11 has a center control unit 111, a communication unit 112, and a data storage 113. The center control unit 111 is realized by, for example, a CPU (Central Processing Unit) and a memory. The communication unit 112 is a communication interface that communicates with multiple automated transaction devices 10. The data storage 113 is a storage device such as a hard disk drive.

[0021] The communication unit 112 receives vital data with operation information from a plurality of automated transaction apparatuses 10. The center control unit 111 accumulates the vital data with operation information received from the plurality of automated transaction apparatuses 10 in the data storage 113 . The center control unit 111 can use the data stored in the data storage 113 for analysis, etc. For example, a distribution of vital data may be generated for each transaction type, such as a transfer or withdrawal, and an anomaly detection threshold may be calculated from the distribution. In this case, the accuracy of anomaly detection can be improved by selectively using vital data for a specific operation state. The calculated threshold may be transmitted to the automated transaction device 10, for example.

[0022] The automated teller machine 10 has a machine control unit 101, a communication unit 102, a display 103, a touch panel 104, a card reader 105, a printer 106, a proximity sensor 107, and a vital sensor 108. Although not shown, the automated teller machine 10 also has a currency storage vault. The currency storage vault stores coins and paper currency by denomination and manages the inventory. When a deposit is received, the currency storage vault updates the inventory and notifies the machine control unit 101 of the amount of the deposit. The currency storage vault also dispenses the amount specified by the machine control unit 101 and updates the inventory.

[0023] The communication unit 102 is connected to the management center 11 via the network 12. The communication unit 102 is also connected to an account system transaction server. The account system transaction server is a server that manages account information of a financial institution.

[0024] The display 103 is, for example, a liquid crystal panel. The touch panel 104 accepts touch operations by the user. Therefore, the display 103 is one of the operation acceptance devices. The touch panel 104 is superimposed on the display 103, and the touch panel 104 and the display 103 constitute a touch monitor.

[0025] Card reader 105 can read account numbers and the like from cash cards. Card reader 105 also accepts card insertion operations by the user and prompts the user to perform a card removal operation when ejecting the card. For this reason, card reader 105 is one of the operation acceptance devices.

[0026] The printer 106 prints and outputs a receipt showing the transaction result. The printer prompts the user to receive the receipt. For this reason, the card reader 105 is one of the operation reception devices.

[0027] The proximity sensor 107 is a sensor that detects the approach of a user. The proximity sensor 107 is realized by, for example, an infrared sensor. The proximity sensor 107 detects a user who has come sufficiently close to the automated teller machine 10 and is occupying the automated teller machine 10.

[0028] The vital sensor 108 is a vital data acquisition unit that continuously acquires vital data of the user 301 in a non-contact manner. The vital sensor 108 is, for example, a millimeter-wave radar, and acquires the pulse and respiration of the user 301. Here, an example will be described in which the automated transaction apparatus 10 has a built-in vital sensor 108, but the vital sensor 108 may also be provided external to the automated transaction apparatus 10. In this case, an interface that acquires vital data from the external vital sensor 108 serves as the vital data acquisition unit of the automated transaction apparatus 10. The automated transaction device 10 may be provided with a communication unit for the vital sign sensor that is independent of the automated transaction device 10, and data may be collected at the management center 11 via a separate network. In this case, the management center 11 associates the vital sign data with the operation information based on time information, etc.

[0029] The device control unit 101 is realized by, for example, a CPU and a memory. The device control unit 101 executes transactions based on operations from a user. For example, in the case of a withdrawal transaction, the device control unit 101 transmits the account number read from the cash card by the card reader 105, the PIN (Personal Identification Number) entered by the user on the touch panel 104, and the withdrawal amount to the accounting transaction server, subtracts the withdrawal amount from the user's account balance, and instructs the currency storage vault to dispense the currency equivalent to the withdrawal amount.

[0030] Furthermore, the device control unit 101 associates the vital data acquired by the vital sensor 108 with the operation information at the same time, and generates vital data with operation information. The device control unit 101 references the vital data with operation information, extracts vital data when a predetermined operation state is achieved, and can determine the state of the user 301 based on the extracted vital data. The threshold value used for this determination can be received from the management center 11. The device control unit 101 can transmit the vital data with operation information to the management center 11.

[0031] Device control unit 101 starts acquiring vital data when it detects the approach of a user, and stops acquiring vital data when the user performs an action indicating the end of the transaction. The time when the approach of a user is detected is, for example, when proximity sensor 107 detects a person. The time when an action indicating the end of the transaction is performed is, for example, when the card is received from card reader 105 or when proximity sensor 107 no longer detects a person.

[0032] 4 is a flowchart showing the operation of the automatic transaction device 10. The automatic transaction device 10 sequentially executes the following sequence steps 201 to 212. Step 201 The automated teller machine 10 is powered on, and the machine control unit 101 initializes the automated teller machine 10. Thereafter, the process proceeds to step 202. Step 202 Device control section 101 waits for the user. Specifically, it determines whether the user is approaching based on the detection result of proximity sensor 107. The process proceeds to step 203. Step 203 The device control unit 101 detects the approach of the user and proceeds to step 204. Step 204 The device control unit 101 is in a state of waiting for transaction preparation. Specifically, the device control unit 101 displays an initial menu screen on the display 103 and waits for an operation from the user. Then, the process proceeds to step 205. During this time, the user makes preparations, such as removing a card.

[0033] Step 205 The touch panel 104 accepts a menu selection operation by the user. For example, the user selects a transaction type such as a transfer. Then, the process proceeds to step 206. Step 206 The card reader 105 accepts the insertion of the card, and then the process proceeds to step 207. Step 207 The touch panel 104 accepts the PIN input operation by the user. Then, the process proceeds to step 208. Step 208 The touch panel 104 accepts the user's input operation of transaction details. For example, the user inputs the transfer destination and amount. If the transaction involves a deposit, the money storage accepts the deposit. Then, the process proceeds to step 209.

[0034] Step 209 The device control unit 101 executes the transaction processing. The user is put into a state of waiting for the processing to finish. Then, the process proceeds to step 210. Step 210 The device control unit 101 outputs the processing result. The processing result is output by displaying it on the display 103. Depending on the type of transaction, a receipt may also be printed by the printer 106. If the transaction involves a withdrawal, the money is withdrawn from the currency storage vault. Then, the process proceeds to step 211. Step 211 The card reader 105 returns the card, and then the process proceeds to step 212. Step 212 The device control unit 101 ends the transaction. Specifically, a transaction end screen is displayed on the display 103. Thereafter, the process returns to step 202 and waits for the next user.

[0035] In a series of processes from step 201 to step 212, the user selects a transaction menu, inserts the card, enters the PIN, enters the transaction details, checks the processing results, receives the printed results, and receives the returned card. During this process, there are mainly two periods in which the user approaches the automated transaction apparatus 10, touches each device, and focuses their attention on the devices: (1) The period during which the user inputs data into the device (steps 205 to 208) (2) The period during which the user receives the output from the device (steps 210-211)

[0036] Figure 5 shows a specific example of operation information to be added to vital data. In Figure 5, the step number of the sequence shown in Figure 4, the operation of the step, the device related to the user, and the operation information to be added to the vital data are associated with each other.

[0037] The operation information includes occupancy information 221, operation in progress information 222, and operation reception device 223. The occupancy information 221 is information indicating whether the automated teller machine 10 is in an occupied state (whether a user is in front of the automated teller machine 10). The occupancy information 221 is "1" when the automated teller machine 10 is in an occupied state, and "0" when the automated teller machine 10 is not occupied. In FIG. 5, the occupancy information 221 is "0" in step 202 "waiting for user", "1" in step 203 "human body approach detected" to step 211 "card return", and "0" in step 212 "transaction completion display".

[0038] The operation information 222 is information indicating whether or not the user is operating any of the operation reception devices. The operation information 222 is "1" if the user is operating any of the operation reception devices, and is "0" if the user is not operating any of the operation reception devices. 5, the operation in progress information 222 is "0" from step 202 "Waiting for user" to step 204 "Prepare media, etc.", and "1" from step 205 "Touch menu screen" to step 208 "Enter transaction details." Furthermore, it is "0" from step 209 "Waiting for device processing to end" to step 210 "Display transaction result," it is "1" from step 210 "Receive print paper" to step 211 "Return card," and it is "0" in step 212 "Display transaction completion."

[0039] The operation reception device 223 is information indicating which device is being operated. When the operation reception information 222 is "1", the operation reception device 223 has information identifying the operation reception device as a value.

[0040] 5, the operation in progress information 222 is "0" from step 202 "Waiting for user" to step 204 "Prepare media, etc.", "104" at step 205 "Touch menu screen," and "105" at step 206 "Insert card." It is also "1" from step 207 "Enter PIN" to step 208 "Enter transaction details." It is also "0" from step 209 "Waiting for device processing to end" to step 210 "Display transaction result," "106" at step 210 "Receive print paper," "105" at step 211 "Return card," and "0" at step 212 "Display transaction completion."

[0041] As shown in FIG. 5, the information indicating a more specific interrelationship between the automated transaction apparatus 10 and the user is, in the order of occupation information 221, operation information 222, and operation reception device 223. The placement of the various operation reception devices is determined according to the constraints of the internal implementation of the automated transaction apparatus 10. For example, in the placement shown in the external view of FIG. 3, the display 103 and touch panel 104 are located at the back in front of the user. The card reader 105 is located at the lower left, near the user. The printer 106 is located at the lower right, near the user. Therefore, when operating each device, physical movements such as reaching out toward the device or leaning the body occur. Therefore, an operation reception device 223 that can estimate the user's physical movements may be effective in further analyzing the reliability of continuously acquired vital data.

[0042] FIG. 5 shows an example in which the occupancy information 221, the operation information 222, and the operation reception device 223 are added to the vital data, but it is also possible to add, for example, only the operation information 222 out of these.

[0043] In addition to operation information, time information and transaction type information may be added to the vital data. Transaction type information indicates deposit, withdrawal, cash transfer, inter-account transfer, etc. Using this information enables detailed analysis of the vital data.

[0044] Also, while Figure 5 shows a configuration in which vital data is continuously acquired from step 203 "Detect human body approach" to step 211 "Return card" and "1" is added to the data during the specific operation in operation information 222, it may be configured to extract the data during the specific operation from the continuously acquired data. Also, it may be configured to acquire vital data using the specific operation as a trigger. For example, acquisition of vital data may start from step 205 "Touch menu screen" and end at the end of step 208 "Enter transaction details."

[0045] Acquiring vital data even when not in operation has the advantage of making it available for a variety of analyses depending on the application, while configuring the system to acquire vital data in response to a specific operation has the advantage of reducing the size of the vital data.

[0046] FIG. 6 shows a specific example of an installation area of ​​the automated teller machine 10 and the location of users. FIG. 6 shows a top view of an area where two automated teller machines 10 are installed side by side. In an actual store environment, multiple automated teller machines 10 are installed side by side, and around each machine, there are people other than the user of that machine who are waiting in line behind them, or people who pass by behind the user without regard to the automated teller machine 10. These people other than the user can cause disturbances to vital sign sensing.

[0047] Furthermore, some vital sensors have wide directivity, which may cause disturbance data outside the user's body to be picked up, impairing the accuracy of the vital data. Furthermore, due to factors such as internal implementation limitations of the automated transaction device 10, it may not always be possible to install the vital sensor in an ideal location.

[0048] In the example shown in FIG. 6, the automated teller machine 10 on the right side of the user is the automated teller machine 10R, and the automated teller machine 10 on the left side is the automated teller machine 10L. The automated teller machine 10L is occupied by a user 301. The automated teller machine 10R is occupied by a user 302. Behind the user 301, a person 303 is waiting in line. Also, a person 304 is passing behind the user 302.

[0049] The vital sensor 108 is mounted slightly to the left of the automated transaction apparatus 10L as seen from the user. Depending on the detection range and detection distance of the vital sensor 108 of the automated transaction apparatus 10L, there is a possibility that the vital data of the person 303 or the person 304 may be erroneously detected. Adjusting the directionality of the vital sensor 108 is effective in avoiding erroneous detection.

[0050] 7 is a perspective view illustrating adjustment of the directivity of a vital sensor. Fig. 7 shows a specific example of obtaining a desired directivity for a vital sensor 108 mounted on an automated transaction apparatus 10. Regarding the directivity of the vital sensor 108, due to factors such as internal implementation limitations of the automated transaction apparatus 10, it may not always be possible to place the vital sensor 108 in an ideal position on the automated transaction apparatus 10. Furthermore, some vital sensors 108 have wide directivity, which may impair the accuracy of the observed vital data by picking up disturbance data from outside the user's body.

[0051] In this case, the sensor can be made less susceptible to disturbances from the surrounding environment other than the user by providing a means for giving directionality to the sensor, such as placing a shielding plate in front of the vital sensor 108. For this shielding plate, it is effective to use a material that blocks light for vital sensors that use optical means such as cameras, and a material that absorbs radio waves for sensors that use radio waves such as radar.

[0052] 7, electromagnetic wave absorbing shielding plates 402 and 403 are placed on the left and right of vital sensor 108, which is a millimeter wave radar. By adjusting the horizontal positions of shielding plates 402 and 403, the horizontal directionality of vital sensor 108 can be adjusted.

[0053] The shielding plate may be one or more than two, may be a shape other than a rectangle, or may have holes.Instead of a shielding plate, a lens may be placed in front of the sensor to adjust the directivity.

[0054] Fig. 8 is a plan view for explaining adjustment of the directivity of the vital sensor 108. Fig. 8 shows a state in which the shielding plate 402 and the shielding plate 403 are placed in front of the vital sensor 108 from an upper perspective. In FIG. 8, shielding plate 402 is positioned close to the center line of the directivity of vital sensor 108, and shielding plate 403 is positioned slightly away from this center line, thereby adjusting the directivity of the vital sensor slightly toward shielding plate 403.

[0055] In this way, when using a camera or radar as a vital sensor, placing a shielding plate in front of the sensor to adjust the directionality and narrow the measurement range to the user's standing position can reduce external noise and ensure the stability and accuracy of vital data.

[0056] 9 is an explanatory diagram of variations of the vital sensor 108. As the vital sensor 108, a millimeter wave radar, a camera, a thermal camera, a displacement sensor, etc. can be used.

[0057] Millimeter-wave radar can acquire vital data such as pulse and breathing. It has a wide detection range, and can detect from short to long distances. It also has the advantage of being able to pass through clothing and is not affected by changes in ambient light.

[0058] The vital data that the camera can acquire is pulse rate. The detection range is wide, and the detection distance can be from short to long distances. However, it is vulnerable to external light and is almost impossible to measure in backlight.

[0059] Thermal cameras can capture vital data such as pulse rate and body temperature. They have a wide detection range and can detect from short to long distances. They are also susceptible to external light.

[0060] A displacement sensor is a sensor that uses ultrasound to detect changes in the position of an object. The vital data that a displacement sensor can acquire is respiration. It has a wide detection range and can detect short distances. It is also not affected by changes in ambient light.

[0061] As described above, the automated transaction device 10, which performs transactions involving the deposit and withdrawal of currency, includes a vital sensor 108 as a vital data acquisition unit that acquires the vital data of a user, a touch panel 104 or the like as an operation reception device that accepts operations by the user, and a device control unit 101 that acquires the vital data in association with the operation status of the operation reception device. Therefore, the automated transaction device 10 can obtain vital data in an operating state that ensures reliability. In other words, the automated transaction device 10 can provide a means for adopting data from a more stable period and rejecting or withholding data from a period that is suspected to be unstable or a period in which vital data of a person other than the user may be erroneously detected.

[0062] The vital data acquisition unit continuously acquires vital data of the user and adds information indicating the operation state at the same time. This allows for the acquisition of sufficiently long and reliable vital data for use in analysis.

[0063] In addition, the information indicating the operation status includes operation in progress information indicating that the user is performing a specified operation between the start and end of the transaction, and the specified operation is an operation performed by the user while maintaining a positional relationship with the automatic transaction device. Therefore, the reliability of the vital data can be improved by utilizing the positional relationship maintained for the operation.

[0064] Furthermore, the device control unit 101 detects the approach of the user and starts acquiring the vital data, and ends acquiring the vital data when the user makes a motion indicating the end of the transaction. According to this configuration and operation, the automated transaction device 10 can continuously acquire vital data of a user and extract a highly reliable section from the data.

[0065] Furthermore, the vital data acquisition unit acquires the vital data when the operation state indicates that a predetermined operation is being executed. According to this configuration and operation, the automated transaction device 10 can selectively acquire vital data from a highly reliable section.

[0066] Furthermore, the device control section 101 associates the vital data with the operating state and transmits them to a management center. According to this configuration and operation, highly reliable vital data acquired by a plurality of automated transaction devices 10 can be collected in a management center, and a large amount of vital data can be subjected to analysis.

[0067] Moreover, the vital data acquisition unit is, for example, a millimeter wave radar, and the vital data is pulse and / or respiration. By using millimeter-wave radar to acquire pulse and breathing data, vital data can be obtained without being affected by changes in ambient light.

[0068] The radar system may further include an electromagnetic wave absorber that adjusts the directivity of the millimeter-wave radar. For example, the electromagnetic wave absorber adjusts the horizontal directivity of the millimeter-wave radar. With this configuration and operation, the automated transaction device 10 can suppress disturbances from the surrounding environment other than the user.

[0069] The present invention is not limited to the above-described embodiments, but includes various modifications. For example, the above-described embodiments have been described in detail to clearly explain the present invention, and the present invention is not necessarily limited to those including all of the described configurations. Furthermore, not only can the configurations be deleted, but also replacements and additions of configurations are possible.

[0070] For example, multiple types of vital sensors may be installed instead of one type. Furthermore, a configuration may be adopted in which a vital sensor detects the approach of a user, and a dedicated proximity sensor is not provided. Furthermore, in the above embodiment, an example of processing when a transaction is performed using a cash card has been described, but the present invention can also be applied to cardless payment using a smartphone or the like. [Explanation of symbols]

[0071] 10: Automatic transaction device 11: Management Center 12: Network 101: Device control unit 102: Communications Department 103: Display 104: Touch panel 105: Card reader 106: Printer 107: Proximity sensor 108: Vital Sensor 111: Center control unit 112: Communications Department 113: Data storage 221: Occupancy information 222: Operation information 223: Operation reception device 301: User 302: User 303: Person 304: Person 402: Shielding plate 403: Shielding plate

Claims

1. An automated teller machine for performing transactions involving depositing and withdrawing currency, a vital data acquisition unit that acquires vital data of a user; an operation reception device that receives an operation from the user; a device control unit that acquires the vital data and an operation status of the operation receiving device in association with each other; An automatic transaction device comprising:

2. 2. The automated transaction device according to claim 1, The automatic transaction device is characterized in that the vital data acquisition unit continuously acquires the vital data of the user and adds information indicating the operating status at the same time.

3. 3. The automated transaction device according to claim 2, The information indicating the operation status includes operation-in-progress information indicating that the user is performing a predetermined operation from the start to the end of the transaction, The predetermined operation is an operation performed by the user while maintaining a positional relationship with the automated transaction device. An automatic transaction device characterized by:

4. 4. The automated transaction device according to claim 3, The automatic transaction device is characterized in that the device control unit detects the approach of the user and starts acquiring the vital data, and stops acquiring the vital data when the user performs an action indicating the end of the transaction.

5. 2. The automated transaction device according to claim 1, The automatic transaction device, wherein the vital data acquisition unit acquires the vital data when the operation status indicates that a predetermined operation is being executed.

6. 2. The automated transaction device according to claim 1, The automatic transaction apparatus is characterized in that the apparatus control unit associates the vital data with the operating status and transmits them to a management center.

7. 2. The automated transaction device according to claim 1, the vital data acquisition unit is a millimeter wave radar, An automatic transaction device, wherein the vital data is pulse and / or respiration.

8. 8. The automated transaction device according to claim 7, An automatic transaction device further comprising an electromagnetic wave absorber for adjusting the directivity of the millimeter wave radar.

9. 9. The automated transaction device according to claim 8, The automatic transaction device is characterized in that the electromagnetic wave absorber adjusts the horizontal directivity of the millimeter wave radar.

10. An automated transaction device that performs transactions involving deposits and withdrawals of currency, acquiring vital data of a user; accepting an operation by the user; associating the vital data with an operation state of the user; 1. A method for controlling an automatic transaction device, comprising:

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