Medical facility management system, medical facility management method, and program

Abstract

To accurately grasp the current situation of an outpatient in a medical facility.SOLUTION: A medical facility management system includes an information acquiring unit that acquires service management information included in each of a plurality of medical service management systems that perform processing corresponding to each of a plurality of predetermined services in a medical facility, and an information presenting unit that presents status information indicating a predetermined status regarding an outpatient or a staff member of the medical facility on a terminal provided in the medical facility based on one or more pieces of predetermined service management information among the pieces of service management information acquired by the information acquiring unit.SELECTED DRAWING: Figure 11

Description

[Technical Field]

[0001] The present invention relates to a medical facility management system, a medical facility management method, and a program. [Background technology]

[0002] There is a known technology in hospitals that automatically processes the reception of patients with appointments in advance of the appointment date by printing out the outpatient basic card and medical record for patients who have made appointments and distributing a list of patients with appointments and their status to each department (see, for example, Patent Document 1). [Prior art documents] [Patent documents]

[0003] [Patent Document 1] Japanese Patent Application Publication No. 7-85143 Summary of the Invention [Problem to be solved by the invention]

[0004] For example, in large medical facilities such as general hospitals, many outpatients visit. In order to minimize waiting times for outpatients, it is necessary to accurately grasp the current situation regarding outpatients at the medical facility and respond appropriately.

[0005] In view of the above, an object of the present invention is to provide a medical facility that can accurately grasp the current situation regarding outpatients. [Means for solving the problem]

[0006] One aspect of the present invention that solves the above-mentioned problems is a medical facility management system that includes an information acquisition unit that acquires business management information held by each of multiple medical business management systems that perform processing in response to multiple specified business tasks at the medical facility, and an information presentation unit that displays status information indicating a specified situation regarding outpatients or staff at the medical facility on a terminal device provided at the medical facility based on one or more specified business management information from the business management information acquired by the information acquisition unit.

[0007] One aspect of the present invention is a medical facility management method in a medical facility management system, which includes an information acquisition step in which an information acquisition unit acquires service management information held by each of multiple medical service management systems that perform processing in response to multiple predetermined services at the medical facility, and an information presentation step in which an information presentation unit presents status information indicating a predetermined status regarding outpatients or staff of the medical facility on a terminal device provided in the medical facility based on one or more predetermined service management information from the service management information acquired in the information acquisition step.

[0008] One aspect of the present invention is a program for causing a computer in a medical facility management system to function as an information acquisition unit that acquires business management information held by each of multiple medical business management systems that perform processing in response to multiple specified business tasks at the medical facility, and an information presentation unit that presents status information indicating a specified situation regarding outpatients or staff at the medical facility on a terminal device provided at the medical facility based on one or more specified business management information from the business management information acquired by the information acquisition unit. [Effects of the Invention]

[0009] According to the present invention, it becomes possible to accurately grasp the current situation regarding outpatients at a medical facility. [Brief explanation of the drawings]

[0010] [Figure 1]1 is a diagram illustrating an example of the overall configuration of a medical facility management system according to an embodiment of the present invention. [Figure 2] FIG. 2 is a diagram illustrating an example of a home screen according to the present embodiment. [Figure 3] FIG. 10 is a diagram showing an example of an information presentation screen according to the present embodiment. [Figure 4] FIG. 10 is a diagram showing an example of an information presentation screen according to the present embodiment. [Figure 5] FIG. 10 is a diagram showing an example of an information presentation screen according to the present embodiment. [Figure 6] FIG. 10 is a diagram showing an example of an information presentation screen according to the present embodiment. [Figure 7] FIG. 10 is a diagram showing an example of an information presentation screen according to the present embodiment. [Figure 8] FIG. 10 is a diagram showing an example of an information presentation screen according to the present embodiment. [Figure 9] FIG. 10 is a diagram showing an example of an information presentation screen according to the present embodiment. [Figure 10] FIG. 10 is a diagram showing an example of an information presentation screen according to the present embodiment. [Figure 11] FIG. 10 is a diagram showing an example of an information presentation screen according to the present embodiment. [Figure 12] FIG. 10 is a diagram showing an example of an information presentation screen according to the present embodiment. [Figure 13] FIG. 10 is a diagram showing an example of an information presentation screen according to the present embodiment. [Figure 14] FIG. 2 is a diagram illustrating an example of a functional configuration of a system integration management device according to the present embodiment. [Figure 15] 10 is a diagram illustrating an example of a processing procedure executed by the medical facility management system according to the present embodiment in relation to displaying a facility management screen. [Figure 16] 10 is a diagram showing an example of a processing procedure executed by the system integration management device in this embodiment in response to elevator operation switching control. FIG. DETAILED DESCRIPTION OF THE INVENTION

[0011] FIG. 1 shows an example of the overall configuration of a medical facility management system according to this embodiment. The medical facility management system according to this embodiment is provided in correspondence with a medical facility 1. The medical facility 1 according to this embodiment may be an environment where a large number of outpatients visit, such as a general hospital, and where multiple departments are provided to handle different medical tasks. The medical facility management system according to this embodiment mainly performs management corresponding to outpatients.

[0012] The medical facility management system of this embodiment includes a facility system group 2 and a medical service system group 3. The facility system group 2 includes a plurality of systems that manage specific facilities in a medical facility. Note that "management" of the facilities may also include control of devices corresponding to the facilities. The medical business system group 3 includes multiple systems that manage the corresponding operations in each department at the medical facility 1, each of which performs specified medical-related operations (which may include not only medical-related operations but also administrative operations such as accounting at the medical facility 1).

[0013] The facility system group 2 includes a lighting management system 21, an elevator management system 22, an air conditioning management system 23, an employee position management system 24, an autonomous mobile object management system 25, and a monitoring system 26 as facility systems. The lighting management system 21 manages lighting fixtures provided as equipment in the medical facility 1. The elevator management system 22 manages the elevators provided as equipment in the medical facility 1 . The air conditioning management system 23 manages the air conditioning equipment provided as equipment in the medical facility 1.

[0014] The staff position management system 24 is a system that manages the positions of staff in the medical facility 1. The staff here are people who work in the medical facility 1, such as doctors, office workers, and workers. The staff location management system 24 identifies the current location of each staff member in the medical facility 1. There are no particular limitations on the method by which the staff location management system 24 identifies the current location of each staff member. For example, the staff location management system 24 may include a staff ID card in the form of an IC card carried by each staff member, and a card reader provided at each predetermined entry and exit location in the medical facility 1. In this case, each time a staff member enters or leaves a predetermined location, the staff member has the card reader read their own staff ID. The card reader reads the staff ID stored on the IC card serving as the staff ID. The staff location management system 24 identifies the location of the staff member by associating the location (position) corresponding to the card reader with the read staff ID. The staff position management system 24 stores staff position information indicating the position of each identified staff member.

[0015] The autonomous mobile object management system 25 manages autonomous mobile objects (robots) that operate in the medical facility 1 and move autonomously.

[0016] The monitoring system 26 is a system that monitors the medical facility 1. The monitoring system may be configured to include, for example, cameras that are installed to capture images of predetermined locations in the medical facility 1, and a monitoring device that executes monitoring-related processing based on the captured images obtained by the cameras.

[0017] The medical service system group 3 includes, as medical service systems, an electronic medical record management system 31, a medical accounting management system 32, an accounting number management system 33, a patient call system 34, a nursing management system 35, and medical department management systems 36 (36-1 to 36-n). Note that "medical care" here includes medical examinations and procedures other than medical examinations, such as surgery, tests, blood donation / phlebotomy, and dialysis.

[0018] The electronic medical record management system 31 is a system for managing electronic medical records of outpatients. The medical accounting management system 32 is a system for managing the accounting information of outpatients. The accounting number management system 33 is a system for managing accounting numbers that are assigned to outpatients when they make a payment. The patient call system 34 is a system that manages calls for outpatients who are waiting for treatment. The nursing care management system 35 is a system for managing nursing care in the medical facility 1. The medical department management systems (36-1 to 36-n) are systems that manage the medical care of outpatients for each designated medical department. The medical departments include departments corresponding to medical departments such as internal medicine and surgery, and departments corresponding to procedures such as blood tests, X-rays, blood collection and phlebotomy.

[0019] The system integration management device 200 manages the systems in the medical facility 1 in an integrated manner. The system integration management device 200 is communicably connected to each facility system in the facility system group 2, thereby integrating and managing each of the facility systems. Each facility system essentially operates independently. By connecting the system integration management device 200 to each of the facility systems, the multiple facility systems in the facility system group 2 can operate in cooperation with each other. Furthermore, the system integration management device 200 is communicably connected to each medical business system in the medical business system group 3, thereby integrating and managing each of the medical business systems. Each medical business system essentially operates independently. By connecting the system integration management device 200 to each of the medical business systems, the multiple medical business systems in the medical business system group 3 can operate in cooperation with each other. Furthermore, the system integration management device 200 can also operate one or more facility systems in the facility system group 2 and one or more medical service systems in the medical service system group 3 in a linked manner.

[0020] Each of the medical service systems included in the medical service system group 3 stores information (service management information) related to the corresponding medical service. The system integration management device 200 can display various facility management screens on the medical service terminal 300 using the service management information stored in the medical service systems included in the medical service system group 3. The facility management screen is a screen that presents information (status information) indicating a specific status related to outpatients or staff at the medical facility 1, for example.

[0021] The system integration management device 200 may be provided as a server in the medical facility 1, or may be provided as a server on a network or constructed as a cloud server. Furthermore, the functions of the system integration management device 200 may be realized by mutual cooperation of multiple servers each assigned with a predetermined function.

[0022] The medical service terminal 300 is a terminal provided in the medical facility 1 and used by staff. The medical service terminal 300 may be provided in each medical department or administrative department, or may be carried by staff. Such a medical service terminal 300 may be, for example, a personal computer, a smartphone, or a tablet terminal. The medical service terminal 300 is communicably connected to the system integration management device 200. By accessing the system integration management device 200, the medical service terminal 300 can display a facility management screen.

[0023] The medical service terminal 300 may be communicably connected to a predetermined medical service system or facility system without going through the system integration management device 200 .

[0024] 2 to 12, a facility management screen displayed on the medical service terminal 300 will be described. The facility management screen may be displayed on the display unit of the medical service terminal 300 as an application screen of the facility management application when a predetermined application (facility management application) installed on the medical service terminal 300 accesses the system integration management device 200. Alternatively, the facility management screen may be displayed on the display unit of the medical service terminal 300 as a web page when a web browser installed on the medical service terminal 300 logs in to a facility management website provided by the system integration management device 200.

[0025] The facility management screen includes a home screen that is displayed first, and information presentation screens corresponding to the menus (presentation items) presented on the home screen. 2 shows an example of a home screen in the facility management screen. The home screen in the figure includes an outpatient menu area AR1 and an in-hospital menu area AR2. The outpatient menu area AR1 is an area where an operation to select a menu (outpatient menu) corresponding to an outpatient is performed. Specifically, the outpatient menu area AR1 has screen selection buttons BT1 arranged to select an information display screen corresponding to the outpatient menu. Each screen selection button BT1 displays the name of the corresponding menu item. The in-hospital menu area AR2 is an area where an operation is performed to select a menu (in-hospital menu) related to staff and equipment in the medical facility 1. Specifically, the in-hospital menu area AR2 has screen selection buttons BT2 arranged therein for selecting an information presentation screen corresponding to the in-hospital menu. Each of the screen selection buttons BT2 indicates the name of the corresponding menu item.

[0026] 3 shows an example of the "Patient Flow Map" information presentation screen. The "Patient Flow Map" information presentation screen is displayed by operating the screen selection button BT1 labeled "Patient Flow Map" in the outpatient menu area AR1 of the home screen. Alternatively, the "Patient Flow Map" information presentation screen is displayed in response to operating the "PFM" or "P" item in the screen selection area AR3 when an information presentation screen other than the "Patient Flow Map" is displayed.

[0027] The information presentation screen for the "Patient Flow Map" presents status information regarding outpatients on the day at the medical facility 1. Specifically, the information presentation screen for the "Patient Flow Map" has the following areas: area AR11 for the number of scheduled patients, area AR12 for the number of patients admitted on the day, area AR13 for the number of patients waiting to be examined, area AR14 for the number of patients staying by department, area AR15 for the number of patients who have completed examinations, and area AR16 for the number of patients waiting to pay.

[0028] The area AR11 for the number of scheduled patients is an area for presenting the number of scheduled patients. Scheduled patients are outpatients who are scheduled to receive medical treatment on the day. The planned number of patients may be calculated by the system integration management device 200, for example, by adding up the number of outpatients whose appointments and appointments have been accepted for that day in the electronic medical record management system 31. In addition, the planned number of patients area AR11 in the same figure also shows the number of patients to be introduced out of the planned number of patients.

[0029] The area AR12 for the number of patients admitted on the day is an area for displaying the number of patients admitted on the day. Patients admitted on the day are outpatients who are admitted for medical treatment on the same day. The number of patients admitted on the day may be determined by the system integration management device 200 adding up the number of outpatients whose appointments have been completed on the day, as indicated by business management information managed by, for example, the electronic medical record management system 31. In addition, the area AR12 for the number of patients admitted on the day in the same figure also shows the number of patients who were referred out of the total number of patients admitted on the day.

[0030] The waiting patient count area AR13 is an area that displays the number of waiting patients. The waiting patients are outpatients who have not yet been examined among the total number of patients admitted on the day. The number of patients waiting for examination may be determined by the system integration management device 200 totaling the number of outpatients whose reception has been completed on the day but whose treatment has not yet been completed, as indicated by business management information managed by, for example, the electronic medical record management system 31.

[0031] The number of patients by department area AR14 is an area that displays the number of outpatients currently staying in each medical department (number of patients by department). The number of patients by department in the number of patients by department area AR14 may be displayed by the system integration management device 200 based on the number of outpatients whose reception has been completed on the day but whose medical treatment has not yet been completed, as indicated by the business management information stored in the electronic medical record management system 31, for example.

[0032] The area AR15 for the number of patients whose consultations have been completed is an area for displaying the number of patients whose consultations have been completed. The number of patients whose consultations have been completed may be determined by the system integration management device 200 adding up the number of outpatients whose consultations have been completed on the same day, which are stored in the electronic medical record management system 31, for example.

[0033] The area AR16 for the number of patients waiting to pay is an area for displaying the number of patients waiting to pay. Patients waiting to pay are outpatients who have finished their consultation and are waiting to pay. The number of patients waiting to pay may be obtained by the system integration management device 200 from business management information stored in the electronic medical record management system 31, for example, by the number of outpatients who have completed their treatment but have not yet completed their payment among the patients admitted on the day.

[0034] Figure 4 shows an example of the "Day Patient Flow" information presentation screen. The "Day Patient Flow" information presentation screen is displayed by operating the screen selection button BT1 labeled "Day Patient Flow" in the outpatient menu area AR1 of the home screen. Alternatively, the "Day Patient Flow" information presentation screen is displayed in response to operating the "Day" or "D" item in the screen selection area AR3 when an information presentation screen other than "Day Patient Flow" is displayed.

[0035] The "Day Patient Flow" information display screen displays status information about outpatients for the day. Specifically, the "Day Patient Flow" information display screen includes a time schedule area AR21, a number of patients for the day area AR22, a waiting time area AR23, a patient details area AR24, and a search condition setting area AR25.

[0036] The time schedule area AR21 is an area that displays a graph of the appointment status of outpatients in the entire medical facility 1 at predetermined time intervals (every 30 minutes in the figure).

[0037] The area AR22 showing the number of patients today shows the total number of outpatients who have been booked and accepted for the day, and the number of outpatients who have been treated among all outpatients who have been booked and accepted.

[0038] The consultation waiting time area AR23 is an area that displays the current average consultation waiting time for outpatients at the medical facility 1. The consultation waiting time indicates, for example, the time that has elapsed since the scheduled consultation time.

[0039] The patient details area AR24 is an area that displays detailed information about each outpatient appointment booked and accepted on the day. In this figure, detailed outpatient information such as patient ID, patient name, department, attending physician, waiting time, and final reception location is displayed.

[0040] The search condition setting area AR25 is an area where search conditions for searching outpatients to be displayed on the entire screen are entered. The search conditions can be a combination of multiple medical department information and doctors in charge.

[0041] The information presented in the time schedule area AR21, the number of patients today area AR22, and the patient details area AR24 may be based on the business management information stored in the electronic medical record management system 31, for example. The waiting time for consultation for each outpatient in the patient details area AR24 can be calculated, for example, by the system integration management device 200 based on the time required for consultation for each of the most recent predetermined number of outpatients in the corresponding medical department and the current waiting order of the target outpatient. The waiting time for consultation in the waiting time for consultation area AR23 can be calculated, for example, based on the waiting time for consultation for the last outpatient currently waiting for consultation in each medical department.

[0042] Figure 5 shows an example of the information presentation screen for "Outpatient Staff Allocation Information." The information presentation screen for "Outpatient Staff Allocation Information" is displayed by operating the screen selection button BT1 labeled "Outpatient Staff Allocation Information" in the outpatient menu area AR1 of the home screen. Alternatively, the information presentation screen for "Outpatient Staff Allocation Information" is displayed in response to operating the "Staff Allocation" or "ST" item in the screen selection area AR3 when an information presentation screen other than "Outpatient Staff Allocation Information" is displayed.

[0043] The "Outpatient Staff Allocation Information" information display screen shows the allocation status of nurses, who are staff (which may include not only full-time staff but also part-time and casual staff) in each medical department who will be handling outpatients on that day. The "Outpatient Staff Allocation Information" information display screen in the figure shows the staff allocation for each medical department (block) divided into morning and afternoon. Also, the "Outpatient Staff Allocation Information" information display screen shows the number of outpatients, number of procedures, number of confirmed surgeries, and number of confirmed hospitalizations for each medical department divided into morning and afternoon.

[0044] The system integration management device 200 may present information on the information presentation screen for "Outpatient Staff Allocation Information" based on, for example, medical business information stored in each medical department management system 36 and electronic medical records as medical business information stored in the electronic medical record management system 31.

[0045] The information on the information presentation screen for "Outpatient Staff Allocation Information" may be based on information regarding the allocation of nurses by department in the work management information stored in the nursing management system 35.

[0046] 6 shows an example of the information presentation screen for "Central Treatment Room Information." The information presentation screen for "Central Treatment Room Information" is displayed by operating the screen selection button BT1 labeled "Central Treatment Room Information" in the outpatient menu area AR1 of the home screen. Alternatively, the information presentation screen for "Central Treatment Room Information" is displayed in response to operating the "Central Treatment Room" or "Medium" item in the screen selection area AR3 when an information presentation screen other than "Central Treatment Room Information" is displayed.

[0047] The "Central Treatment Room Information" information display screen displays information about the reservation status and reception status of outpatients in the central treatment room. The central treatment room is a department where blood tests, urine collection, intravenous drips, etc. are performed. The information presentation screen for "Central Treatment Room Information" shown in the figure includes a time schedule area AR41, a number of scheduled votes area AR42, a waiting time area AR43, and a calendar area AR44. The time schedule area AR41 is an area that displays the planned and actual schedules for outpatient care in the central treatment room on the date specified in the calendar area AR44. The planned number of blood collections area AR42 is an area that displays the planned number of blood collections to be performed in the central treatment room on that day. The waiting time area AR43 is an area that displays the current waiting time of outpatients in the central treatment room. The calendar area AR44 is an area where a calendar is presented. The user can perform an operation to specify a date in the calendar area AR44. The time schedule area AR41 presents a schedule for the date specified by the operation.

[0048] The information presented on the information presentation screen for "Central Treatment Room Information" may be based on the work management information stored in the medical department management system 36 corresponding to the central treatment room.

[0049] Figure 7 shows an example of the information presentation screen for "Outpatient Events." The information presentation screen for "Outpatient Events" is displayed by operating the screen selection button BT1 labeled "Outpatient Events" in the outpatient menu area AR1 of the home screen. Alternatively, the information presentation screen for "Outpatient Events" is displayed in response to operating the "Outpatient" or "Outside" item in the screen selection area AR3 when an information presentation screen other than "Outpatient Events" is displayed.

[0050] The Outpatient Events information presentation screen presents information about the outpatient schedule. The information presentation screen for "Central Treatment Room Information" shown in the figure includes a patient information area AR51, a calendar area AR52, and a search area AR53.

[0051] The patient information area AR51 is an area that presents information (patient information) about outpatients who have appointments on the date specified in the calendar area AR52 and outpatients who have been treated in the past.

[0052] The calendar area AR52 is an area where a calendar is presented. The user can specify a date in the calendar area AR52. The patient information area AR51 presents the schedule of outpatients who have appointments for the date specified by the user.

[0053] The search area AR53 is an area where search conditions are entered to narrow down the search for outpatients presented in the patient information area AR51.

[0054] The information presented on the information presentation screen for "outpatient events" may be based on, for example, outpatient appointment information indicated in the business management information stored in the electronic medical record management system 31.

[0055] FIG. 8 shows an example of the information presentation screen for "Unit Event." The information presentation screen for "Unit Event" is displayed by operating the screen selection button BT1 labeled "Unit Event" in the outpatient menu area AR1 of the home screen. Alternatively, the information presentation screen for "Unit Event" is displayed in response to operating the "UE" item in the screen selection area AR3 when an information presentation screen other than "Unit Event" is displayed.

[0056] The information display screen for "Unit Event" displays information about procedures (surgery, examination, blood collection, phlebotomy, etc.) other than medical examinations for outpatients on the day, for example. The "Unit Event" information display screen in the figure has the following fields for each outpatient: appointment time, patient ID, patient name, test type, status, and comment. Comments may be added directly from the screen. The status field reflects the current status of the outpatient in question in real time.

[0057] The information presented on the information presentation screen for "Unit Event" may be based on, for example, business management information stored in the electronic medical record management system 31 or business management information stored in the medical department management system 36.

[0058] Figure 9 shows an example of the information presentation screen for "Outpatient Medical Accounting Information." The information presentation screen for "Outpatient Medical Accounting Information" is displayed by operating the screen selection button BT1 labeled "Outpatient Medical Accounting Information" in the outpatient menu area AR1 on the home screen. Alternatively, the information presentation screen for "Outpatient Medical Accounting Information" is displayed in response to operating the "Accounting" or "Total" item in the screen selection area AR3 when an information presentation screen other than "Outpatient Medical Accounting Information" is displayed.

[0059] The information presentation screen for "Outpatient Treatment Accounting Information" presents information regarding the accounting status of outpatients on the day. The information presentation screen for "Outpatient Medical Accounting Information" in the same figure includes an area AR61 showing the number of patients accepted, an area AR62 showing the number of patients waiting to pay, an area AR63 showing waiting time to pay, an area AR64 showing waiting time to pay last month, a time schedule area AR65, an area AR66 showing the number of patients waiting to pay by block, and a calendar area AR67.

[0060] The reception number area AR61 is an area that displays the number of outpatients (reception number) who have been received on the day.

[0061] The number of people waiting to pay area AR62 is an area that displays the number of outpatients who have finished medical treatment and are currently waiting to pay (number of people waiting to pay).

[0062] The checkout waiting time area AR63 indicates the current checkout waiting time. The checkout waiting time area AR64 last month is an area that shows the average waiting time during peak hours for each day last month.

[0063] The time schedule area AR65 is an area that displays the number of outpatients who have completed their medical treatment for each time period.

[0064] The area AR66 for the number of people waiting to pay by block shows the number of outpatients waiting to pay by block (medical department). In the figure, the area AR66 for the number of people waiting to pay by block shows an example of the number of people admitted, the number of people waiting to be treated, and the number of people waiting to pay for each of blocks 1 to 11 on the day.

[0065] The calendar area AR67 is an area where a calendar is presented. For example, if a date earlier than the current date is selected, information about the accounting status of outpatients on the selected date may be presented.

[0066] The information presented on the information presentation screen for "Outpatient Treatment Accounting Information" may be based on, for example, business management information stored in the electronic medical record management system 31, business management information stored in the medical accounting system 32, business management information stored in the accounting number management system 33, and business management information stored in the medical department management system 36.

[0067] FIG. 10 shows an example of the information presentation screen for "Promoting Guidance Management." The information presentation screen for "Promoting Guidance Management" is displayed by operating the screen selection button BT1 labeled "Promoting Guidance Management" in the outpatient menu area AR1 of the home screen. Alternatively, the information presentation screen for "Promoting Guidance Management" is displayed in response to operating the "Guidance Management" or "Finger" item in the screen selection area AR3 when an information presentation screen other than "Promoting Guidance Management" is displayed.

[0068] The information presentation screen for "Promoting Guidance and Management" presents information regarding items added during past medical treatment for outpatients on the day. The information presentation screen for "Outpatient Treatment Accounting Information" in the same figure displays the following items for each outpatient: patient ID, patient name, medical department, previously calculated management fee and the date and time when the management fee was calculated, previously calculated surcharge and the date and time when the surcharge was calculated, and the next appointment date.

[0069] The information presented on the "Promoting Guidance and Management" information presentation screen may be based on, for example, business management information stored in the electronic medical record management system 31, business management information stored in the medical accounting system 32, business management information stored in the accounting number management system 33, and business management information stored in the medical department management system 36.

[0070] The information presented on the "Promoting Guidance and Management" information presentation screen may be based on, for example, business management information stored in the electronic medical record management system 31, business management information stored in the medical accounting system 32, and business management information stored in the medical department management system 36.

[0071] FIG. 11 shows an example of the information presentation screen for "Staff Location Information." The information presentation screen for "Staff Location Information" is displayed by operating the screen selection button BT1 labeled "Staff Location Information" in the hospital menu area AR2 on the home screen. Alternatively, the information presentation screen for "Staff Location Information" is displayed in response to operating the "Location Information" or "Job" item in the screen selection area AR3 when an information presentation screen other than "Staff Location Information" is displayed.

[0072] The information presentation screen for "Staff Location Information" presents information regarding the staff allocation status in the medical facility 1. The information presentation screen for "Staff Location Information" in the figure has floor selection buttons BT3 arranged corresponding to each outpatient floor of the medical facility 1. The information presentation screen for "Staff Location Information" displays the staff deployment status on the outpatient floor corresponding to the floor selection button BT3 operated by the user.

[0073] Specifically, the information presentation screen in the same figure shows a staff allocation icon Icn arranged on a floor map of the first floor of Building AB as viewed from above. The staff allocation icon Icn indicates that staff are allocated to the corresponding location. A badge displaying a number is attached to the staff allocation icon Icn. The number displayed on the badge indicates the number of staff members allocated to the corresponding location.

[0074] When the user performs an operation (for example, a tap operation or a click operation) on the staff allocation icon Icn, a pop-up screen PU corresponding to the staff allocation icon Icn is displayed for the user who performed the operation. The pop-up screen PU displays detailed information for each staff member assigned to the corresponding location.

[0075] The staff placement icon Icn and the pop-up screen PU on the information presentation screen for “Staff Location Information” are presented based on the staff location information stored in the staff location management system 24 in the facility system group 2.

[0076] Additionally, the information presentation screen for "Staff Location Information" has an enlargement button BT4-1 and a reduction button BT4-2. When the enlargement button BT4-1 is operated, the floor map is enlarged, and when the reduction button BT4-2 is operated, the floor map is reduced.

[0077] Additionally, the information presentation screen for "Staff Location Information" includes a staff search area AR71. The user enters the name of a staff member in the staff search area AR71 to perform a search. As a result of the search, the information presentation screen for "Staff Location Information" may display a pop-up screen PU from a staff location icon Icn for the location where the staff member whose name was entered in the staff search area AR71 is located. The displayed pop-up screen PU presents information about the staff member whose name was entered in the staff search area AR71.

[0078] The information presented on the information presentation screen for “staff location information” may be based on staff location information stored in the staff location management system 24 in the facility system group 2, for example.

[0079] 12 shows an example of the information presentation screen for "Elevator Status." The information presentation screen for "Elevator Status" is displayed by operating the screen selection button BT1 labeled "Elevator Status" in the in-hospital menu area AR2 of the home screen. Alternatively, the information presentation screen for "Elevator Status" is displayed in response to operating the "Ev" item in the screen selection area AR3 when an information presentation screen other than "Elevator Status" is displayed.

[0080] The information presentation screen for "Elevator Status" presents information indicating a predetermined status related to elevators provided as equipment in the medical facility 1. The information presentation screen for "elevator status" in the figure includes a captured image area AR81, a number of people area AR82, and an elevator operation status area AR83.

[0081] The captured image area AR81 is an area where captured images obtained by a camera installed in the monitoring system 26 (FIG. 1) in the facility system group 2 to capture images of a predetermined location in the medical facility 1 in real time are displayed. Specifically, the captured image area AR81 in the figure includes location-specific captured image areas AR81-1 to AR81-3. The location-specific captured image area AR81-1 displays an image captured by a camera installed to capture an image of the main entrance of the medical facility 1. The location-specific captured image area AR81-2 displays an image captured by a camera installed to capture an image of a sub-entrance in the medical facility 1. The location-specific captured image area AR81-3 displays an image captured by a camera installed to capture an image of the first floor waiting room in the medical facility 1. The main entrance and sub-entrance are where outpatients enter and exit the medical facility 1. The waiting room on the first floor is where outpatients stay while waiting for treatment or to pay. In other words, the captured image displayed in the captured image area AR81 shows the entry and exit status of outpatients and the waiting status within the medical facility 1 in real time.

[0082] The number of visitors area AR82 is an area that displays the number of people currently staying in the medical facility 1. In this case, the number of visitors area AR82 also displays the number of people who have entered and exited the main entrance and the number of people who have entered and exited the sub-entrance.

[0083] The elevator operation status area AR83 is an area that displays the operation status of elevators provided as equipment in the medical facility 1. In the figure, an example is shown in which the elevator operation status area AR83 presents the operation status of each of three elevators, No. 1 to No. 3, provided in the medical facility 1. In the medical facility 1, each of the three elevators can switch between normal operation and outpatient operation. In normal operation, the elevator operates so that it can stop at all floors in the medical facility 1. In outpatient operation, the elevator does not stop at floors where, for example, hospital beds are provided, but operates so that it can stop only at floors used by outpatients. Outpatient operation is used, for example, when the number of outpatients staying in the medical facility 1 exceeds a certain level, thereby shortening the time it takes for outpatients to move between floors and alleviating elevator congestion. Specifically, the elevator operation status area AR83 in the figure shows the following statuses. Elevator No. 1 is set to emergency response operation, and is currently moving upward from the first basement floor (B1F). Elevator No. 2 is set to normal operation, and is currently moving downward from the second floor (2F). Elevator No. 3 is set to normal operation, and is currently stopped. When stopped, the current stopped floor may be displayed.

[0084] Figure 13 shows an example of the "Air Conditioning and Lighting" information presentation screen. The "Air Conditioning and Lighting" information presentation screen is displayed by operating the screen selection button BT1 labeled "Air Conditioning and Lighting" in the hospital menu area AR2 on the home screen. Alternatively, the "Air Conditioning and Lighting" information presentation screen is displayed in response to operating the "Air Conditioning and Lighting" item in the screen selection area AR3 when an information presentation screen other than "Air Conditioning and Lighting" is displayed.

[0085] The "Air Conditioning and Lighting" information display screen displays the operating status of air conditioning equipment and lighting fixtures installed in specified locations within the medical facility 1. The "Air Conditioning and Lighting" information display screen in the same figure shows location-specific areas AR91 (AR91-1, AR91-2) corresponding to the internal medicine waiting room on the second floor of medical facility 1 and the area in front of the urine collection room on the same floor. The location presented in the location area AR91 on the information presentation screen for "Air Conditioning and Lighting" may be switchable in response to a user operation. Also, the number of location areas AR91 on the information presentation screen for "Air Conditioning and Lighting" is not limited to two.

[0086] In one location area AR91, an image of the corresponding location captured in real time by the camera of the monitoring system 26, the congestion rate of the corresponding location, and the operating status of lighting and air conditioning are displayed.

[0087] The congestion rate may be estimated by the monitoring system 26 or the system integration management device 200 based on captured images, for example. In estimating the congestion rate, the monitoring system 26 or the system integration management device 200 may, for example, analyze captured images of the corresponding location to recognize people and calculate the congestion rate based on the number of recognized people and a capacity set to correspond to a 100% congestion rate at the corresponding location. Alternatively, the monitoring system 26 or the system integration management device 200 may calculate the congestion rate using a trained model that has been trained to estimate the congestion rate based on input captured images of the presence of various people at the corresponding location.

[0088] In addition, as the operating status of the lighting, an example is shown in which whether the lighting is currently on or off is displayed. If the brightness of the lighting is adjustable, information on the brightness when the lighting is on may be displayed.

[0089] In this embodiment, the system integration management device 200 may control lighting devices and air conditioning equipment so as to change their operating states in accordance with the congestion rate estimated at the corresponding location. For example, the system integration management device 200 may be configured to control the on / off of a corresponding lighting device depending on whether the congestion rate in the location to be controlled is zero (whether people are present or not). In this case, the system integration management device 200 may instruct the lighting management system 21 to turn on / off the lighting device. Furthermore, the system integration management device 200 may control the air conditioning equipment to change the temperature setting depending on the congestion rate in the location to be controlled. In this case, the system integration management device 200 may instruct the air conditioning management system 23 on the temperature setting of the lighting device.

[0090] 14 shows an example of the functional configuration of the system integrated management device 200 in this embodiment. The system integrated management device 200 may be configured to include, as hardware, a CPU (Central Processing Unit), ROM (Read Only Memory), RAM (Random Access Memory), and storage devices such as HDDs (Hard Disk Drives) and SSDs (Solid State Drives). The functions of the system integrated management device 200 shown in the figure are realized when the CPU included in the system integrated management device 200 executes a program.

[0091] The system integration management device 200 in the figure includes a communication unit 201, a control unit 202, and a storage unit 203. The communication unit 201 is communicably connected to each facility system in the facility system group 2. The communication unit 201 is also communicably connected to each medical service system in the medical service system group 3. The communication unit 201 is also communicably connected to a medical service terminal 300.

[0092] The control unit 202 executes various controls in the system integration management device 200. The control unit 202 includes an information acquisition unit 221, an information presentation unit 222, and an equipment control unit 223.

[0093] The information acquisition unit 221 acquires information from each facility system in the facility system group 2. The information acquisition unit 221 also acquires information from each medical service system in the medical service system group 3.

[0094] The information presentation unit 222 causes the medical service terminal 300 to present status information indicating a predetermined status related to an outpatient or a staff member of the medical facility 1. In other words, the information presentation unit 222 performs control so that a facility management screen is displayed on the medical service terminal 300.

[0095] The equipment control unit 223 controls equipment in a predetermined equipment system according to a predetermined situation in the medical facility 1. Specifically, the equipment control unit 223 controls the elevators to switch between normal operation and outpatient operation according to the number of outpatients in the medical facility 1. The equipment control unit 223 also controls the lighting of lighting devices and the temperature settings of air conditioning according to the number of people staying in each predetermined location and the congestion rate.

[0096] The storage unit 203 stores various types of information corresponding to the system integrated management device 200. The storage unit 203 includes a business management information storage unit 231 and a facility-related information storage unit 232. The service management information storage unit 231 stores each piece of information acquired by the information acquisition unit 221 from each medical service system in the group of medical service systems 3 as service management information. The facility-related information storage unit 232 stores each piece of information acquired by the information acquisition unit 221 from each facility system in the facility system group 2 as facility management information.

[0097] An example of a processing procedure executed by the medical facility management system of this embodiment in relation to displaying a facility management screen will be described with reference to the sequence diagram of FIG. Step S100: To view the facility management screen, a user who is a staff member of the medical facility 1 performs an operation (login operation) to log in to the facility management screen on the medical service terminal 300. The medical service terminal 300 accepts the login operation performed by the user.

[0098] Step S102: In response to receiving the login operation, the medical service terminal 300 transmits a home screen request to the system integration management device 200.

[0099] Step S104: In the system integration management device 200, the information presentation unit 222 transmits the home screen to the medical service terminal 300 in response to the home screen request.

[0100] Step S106: The medical service terminal 300 displays the home screen transmitted in step S104 on the display unit as the initial screen of the facility management screen.

[0101] Step S108: With the facility management screen displayed, the user performs a screen selection operation. The screen selection operation may be an operation on the screen selection button BT1 or BT2 on the home screen, or an operation to select one item in the screen selection area AR3 on the information presentation screen. Depending on the screen selection operation in step S108, either the home screen or the information presentation screen is selected. The medical service terminal 300 accepts the screen selection operation performed by the user.

[0102] Step S110: The medical service terminal 300 transmits a screen request for the selected screen to the system integration management device 200 in response to the screen selection operation performed in step S108.

[0103] Step S112: In the system integration management device 200, if the screen specified by the screen request sent in step S110 is an information presentation screen, the information presentation unit 222 sends an information request to one or more systems (facility-related systems, medical business-related systems) that store the information necessary to generate the specified information presentation screen.

[0104] Step S114: The system that has received the information request transmits the requested information to the system integration management device 200.

[0105] Step S116: The information presentation unit 222 of the system integration management device 200 uses the information transmitted in step S114 to generate the information presentation screen requested in step S110. If the facility management screen requested in step S110 is the home screen, the processes in steps S112 to S116 may be omitted.

[0106] Step S118: The information presenting unit 222 transmits the facility management screen (home screen or information presenting screen) requested in step S110 to the medical service terminal 300.

[0107] Step S120: The medical service terminal 300 displays the facility management screen transmitted in step S118 on the display unit.

[0108] Next, with reference to the flowchart of FIG. 16, an example of a processing procedure for elevator operation switching control as equipment control by the system integration management device 200 will be described. Step S200: In the system integration management device 200, the equipment control unit 223 acquires captured images to be used for estimating the number of people staying in the medical facility 1 from the monitoring system 26. Specifically, in correspondence with the information presentation screen for "elevator status" in Fig. 12, the equipment control unit 223 may acquire captured images of the main entrance and the sub-entrance.

[0109] Step S202: The equipment control unit 223 estimates the number of people currently staying in the medical facility 1 using the captured images acquired in step S200. The equipment control unit 223 counts the number of people entering and exiting the main entrance based on the captured images of the main entrance, and counts the number of people entering and exiting the sub-entrance based on the captured images of the sub-entrance. The equipment control unit 223 may determine the current number of people staying in the medical facility 1 based on the numbers of people entering and exiting that have been counted so far for each of the main entrance and the sub-entrance.

[0110] Step S204: The equipment control unit 223 determines an elevator operation pattern in the medical facility 1 based on the number of visitors estimated in step S202. Determining the operation pattern here means, for example, determining whether to set each of the elevators to normal operation or outpatient operation when the medical facility 1 is equipped with multiple elevators. For example, the equipment control unit 223 may set all of the elevators to normal operation if the number of visitors is below a predetermined number. Furthermore, the equipment control unit 223 may increase the number of elevators in outpatient operation among the multiple elevators each time the number of visitors exceeds a predetermined number or a threshold value set in stages. In this case, the equipment control unit 223 may estimate the current distribution of outpatients in the medical facility 1 based on images captured by cameras installed at predetermined locations in the monitoring system 26 and operation management information acquired from the medical department management system 36, and may then determine which elevators to operate as outpatients and which elevators to operate as normal operation based on the estimated distribution.

[0111] Step S206: The equipment control unit 223 controls the elevators to operate according to the operation pattern determined in step S206. At this time, the equipment control unit 223 specifies an operation mode for each elevator to the elevator management system 22. The elevator management system 22 sets the specified operation mode for each of the multiple elevators.

[0112] In addition, the system integration management device 200 may be originally incorporated into the facility system group 2 to control and manage the facility system, and may further be configured to link with the medical business system so as to display the facility management screen of this embodiment on the medical business terminal 300.

[0113] Programs for implementing the functions of the above-described facility system, medical service system, system integration management device 200, and medical service terminal 300 may be recorded on a computer-readable recording medium, and the programs may be loaded into a computer system and executed to perform the functions of the above-described facility system, medical service system, system integration management device 200, and medical service terminal 300. Here, "loading a program recorded on a recording medium into a computer system and executing it" includes installing the program on a computer system. The term "computer system" here includes hardware such as an operating system and peripheral devices. The term "computer system" may also include multiple computers connected via a network, including the Internet, a WAN, a LAN, a dedicated line, and other communication lines. The term "computer-readable recording medium" refers to portable media such as floppy disks, optical magnetic disks, ROMs, and CD-ROMs, as well as storage devices such as hard disks built into a computer system. The recording medium storing the programs may also be a non-transitory recording medium such as a CD-ROM. The term "recording medium" also includes internal or external recording media accessible from a distribution server for distributing the programs. The program code stored on the recording medium of the distribution server may be different from the program code in a format executable by the terminal device. In other words, the format in which the program is stored on the distribution server is not important as long as it can be downloaded from the distribution server and installed in a format executable by the terminal device. The program may be divided into multiple parts, each downloaded at a different time and then combined on the terminal device, or each part may be distributed by a different distribution server. Furthermore, the term "computer-readable recording medium" also includes a storage medium that stores a program for a certain period of time, such as volatile memory (RAM) within a computer system that serves as a server or client when a program is transmitted over a network. The program may also be for implementing part of the functions described above.Furthermore, the above-mentioned functions may be realized in combination with a program already recorded in the computer system, that is, a so-called differential file (differential program).

[0114] The Sustainable Development Goals (SDGs) are 17 international goals adopted at the United Nations Summit in September 2015. The ○○○ related to this embodiment can contribute to the achievement of one of the 17 SDGs, for example, goal 3, "Ensure good health and well-being for all." [Explanation of symbols]

[0115] 1 medical facility, 2 equipment system group, 3 medical business system group, 200 system integration management device, 201 communication unit, 202 control unit, 203 memory unit, 221 information acquisition unit, 222 information presentation unit, 223 equipment control unit, 231 business management information memory unit, 232 equipment-related information memory unit, 300 medical business terminal

Claims

1. an information acquisition unit that acquires task management information held by each of a plurality of medical task management systems that perform processing in response to each of a plurality of predetermined tasks in the medical facility; an information presentation unit that displays status information indicating a predetermined status regarding outpatients or staff of the medical facility on a terminal device provided in the medical facility based on one or more predetermined pieces of service management information among the service management information acquired by the information acquisition unit; A medical facility management system comprising:

2. The medical facility includes an equipment control unit that controls one or more pieces of equipment provided in the medical facility, and the equipment control unit controls the predetermined piece of equipment based on reference information including one or more pieces of predetermined status information. The medical facility management system of claim 1 .

3. The facility control unit controls the facility as an elevator in response to the situation information indicating the number of outpatients indicating a predetermined number of outpatients or more. The medical facility management system of claim 2 .

4. The facility control unit limits floors at which a predetermined elevator will land to floors corresponding to outpatients in response to the situation information indicating the current number of outpatients indicating a number of outpatients equal to or greater than a predetermined number. The medical facility management system of claim 2 .

5. The equipment control unit controls the lighting equipment based on situation information indicating the number of people present in a predetermined space in the medical facility. The medical facility management system of claim 2 .

6. The equipment control unit controls the air conditioning equipment based on situation information indicating the number of people present in a predetermined space in the medical facility. The medical facility management system of claim 2 .

7. A medical facility management method in a medical facility management system, comprising: an information acquisition step in which an information acquisition unit acquires task management information held by each of a plurality of medical task management systems that perform processing in response to each of a plurality of predetermined tasks in the medical facility; an information presentation step in which an information presentation unit presents, on a terminal device provided in the medical facility, situation information indicating a predetermined situation regarding outpatients or staff of the medical facility based on one or more predetermined pieces of work management information among the work management information acquired in the information acquisition step; A method for managing a medical facility, including:

8. The computer in the medical facility management system, an information acquisition unit that acquires task management information held by each of a plurality of medical task management systems that perform processing in response to each of a plurality of predetermined tasks in the medical facility; an information presentation unit that presents, on a terminal device provided in the medical facility, status information indicating a predetermined status regarding outpatients or staff of the medical facility based on one or more predetermined pieces of service management information among the service management information acquired by the information acquisition unit; A program to function as a

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