Information processing method, program, and information processing system for supporting child consultation services

Abstract

Provided are an information processing method, program, and information processing system that support child consultation services. [Solution] A method for supporting child consultation services, in which a control unit of a server terminal receives from a user terminal at least child identification information that identifies a child and risk assessment information related to risk assessment for supporting child protection decisions, including information on previously entered results and information on unentered items in one or more input fields related to risk assessment for a child, estimates indicators related to child abuse based on at least two or more patterns of hypothetical input results in input fields corresponding to the previously entered result information and the unentered item information, identifies the minimum and maximum values ​​of the estimated indicator results, and displays the minimum and maximum values ​​of the indicators on the user terminal as risk information related to the child.

Description

[Technical Field]

[0001] The present invention relates to an information processing method, a program, and an information processing system for supporting child consultation services. do. [Background technology]

[0002] Traditionally, in order to assess the risk of child abuse and protect children from abuse, However, there are still issues such as a lack of staff on-site, Issues raised include an increase in the number of abuse cases.

[0003] In this context, for example, Patent Document 1 discloses an automated technology for determining the risk of abuse. In this case, technology is being developed that can capture images of children's bodies and automatically identify signs of abuse based on the captured images. It has been disclosed. [Prior art documents] [Patent documents]

[0004] [Patent Document 1] Patent No. 6801902 Summary of the Invention [Problem to be solved by the invention]

[0005] As disclosed in Patent Document 1, automated technology such as image-based abuse sign detection can be used to Although it is expected to reduce the burden on staff, it may also result in the collection of further information on child abuse. Furthermore, these issues are being addressed through the relationship between child consultation centers and local government agencies. Not limited to information about child abuse, but also information related to public institutions such as municipalities and the country (especially, Domestic violence, sexual violence, bullying, harassment, crime, delinquency, physical disabilities, Information related to social issues such as mental disorders, developmental disorders, child poverty, and elder abuse. Information on areas related to food, clothing, shelter, and physical safety, and areas related to peace of mind such as discrimination and verbal abuse ) is also the same.

[0006] Therefore, the present invention provides a method for detecting child abuse based on information about children under its care. The purpose is to realize a method that can enrich information related to the [Means for solving the problem]

[0007] In one aspect of the present invention, a network is provided to a user terminal associated with a user of a child consultation center. A business support method for supporting child consultation services, which is provided by a server terminal connected via The control unit of the server terminal receives a child identification number for identifying a child from the user terminal. information and results of input into one or more fields regarding risk assessment for the child; Regarding risk assessment to support child protection decisions, including information and missing information and at least receives the risk assessment information and performs the input result information and the uninput item information. The child abuse risk assessment is based on at least two or more patterns of hypothetical input results to the corresponding input items. Estimating an index related to the waiting time, identifying a minimum value and a maximum value among the estimated results of the index, The minimum value and the maximum value of the index are transmitted to the user terminal as risk information regarding the child. It can be displayed in. [Effects of the Invention]

[0008] According to the present invention, in particular, a system for detecting child abuse based on information about children under its care is provided. This will enable us to improve the information we provide. [Brief explanation of the drawings]

[0009] [Figure 1] 1 is a block diagram showing an information processing system according to a first embodiment of the present invention. [Figure 2] FIG. 2 is a functional block diagram showing the server terminal 100 of FIG. [Figure 3] FIG. 2 is a functional block diagram showing the user terminal 200 of FIG. [Figure 4] FIG. 2 is a diagram showing an example of child data stored in the server terminal 100. [Figure 5] FIG. 2 is a diagram showing an example of reception data stored in the server terminal 100. [Figure 6] FIG. 10 is a diagram showing an example of a check sheet (front side) used when registering reception data. [Figure 7] FIG. 10 is a diagram showing an example of a check sheet (back side) used when registering reception data. [Figure 8] FIG. 2 is a diagram showing an example of user data stored in the server terminal 100. [Figure 9] 1 is an example of a flowchart relating to an information processing method according to a first embodiment of the present invention. [Figure 10] 10 is another example of a flowchart relating to the information processing method according to the first embodiment of the present invention. [Figure 11] 10 is yet another example of a flowchart relating to the information processing method according to the first embodiment of the present invention. [Figure 12] FIG. 10 is a diagram showing an example of a home screen of an application displayed on a user terminal. [Figure 13] FIG. 10 is a diagram showing an example of a screen displayed on a user terminal for requesting a risk assessment evaluation of an application. [Figure 14] FIG. 10 is a diagram showing an example of a screen displayed on a user terminal for registering an image of an application. [Figure 15] A figure showing an example of a screen displayed on a user terminal for checking changes in risk assessment items of an application. [Figure 16]FIG. 10 is a diagram showing an example of a screen displayed on a user terminal for using a chat communication function of an application. [Figure 17] FIG. 10 is a diagram showing an example of a screen displayed on a user terminal for outputting the risk assessment evaluation results of an application. [Figure 18] FIG. 10 is a diagram showing an example of a screen displayed on a user terminal for outputting risk assessment evaluation indicators for an application. [Figure 19] FIG. 10 is a diagram showing an example of a screen displayed on a user terminal for outputting risk assessment evaluation indicators for an application. [Figure 20] FIG. 10 is a diagram showing an example of a screen displayed on a user terminal for outputting risk assessment evaluation indicators for an application. [Figure 21] FIG. 10 is a diagram showing an example of a screen displayed on a user terminal for outputting risk assessment evaluation indicators for an application. [Figure 22] FIG. 10 is a diagram showing an example of a screen displayed on a user terminal for outputting risk assessment evaluation indicators for an application. DETAILED DESCRIPTION OF THE INVENTION

[0010] Hereinafter, an embodiment of the present invention will be described with reference to the drawings. The embodiments are not intended to unduly limit the scope of the present disclosure as defined in the claims. , all of the components shown in the embodiments are not necessarily essential components of the present disclosure. The features shown in each embodiment can be applied to other embodiments as long as they are not mutually inconsistent. It is Noh.

[0011] (Embodiment 1) <Configuration> FIG. 1 is a block diagram showing a business support system (information processing system) according to a first embodiment of the present invention. This system 1 is a user terminal used by users such as staff at child consultation centers. a terminal 200, and a child consultation record system 300 that records / manages information related to child consultation, The system is configured by a server terminal 100 that mediates between the child consultation record system and the child consultation record system. The server terminal 100 may have all or part of the functions of 300. When the system is provided in the server terminal 100, the child consultation record system 300 is not required in the system 1. Alternatively, all or part of the functions of the child consultation record system 300 may be used. As a function of the user terminal 200 by an application executed on the user terminal 200, Good too.

[0012] The server terminal 100 and the user terminal 200 are connected via a network NW. Network NW is the Internet, Intranet, Wireless LAN (Local Area Network) It is composed of a network such as a local area network (LAN) or a wide area network (WAN).

[0013] The server terminal 100 is connected to a plurality of user terminals 20 associated with users such as staff at child consultation centers. Provide applications to support business efficiency for 0A and 200B, and The information registered from each of the user terminals 200A and 200B is managed, and the information is processed based on the registered information. For example, the results of risk assessments regarding the possibility of child abuse It is a device that provides research findings, such as a workstation or personal computer. It can be a general-purpose computer such as a personal computer, or it can be a cloud computing system. In this embodiment, for the sake of convenience, the server terminal is Although one device is shown as an example, the present invention is not limited to this and multiple devices may be used. It may also have servers with different roles, such as a database server.

[0014] As described above, the user terminals 200A and 200B are users such as staff of a child consultation center. , owned by a user who uses an application provided by the server terminal 100, e.g. For example, information processing devices such as personal computers and tablet terminals, as well as smartphones For the sake of convenience, the user terminal may be a smartphone, a mobile phone, a PDA, etc. 200A and 200B will be collectively referred to as user terminal 200 in the following description.

[0015] This system is also connected to a child consultation record system 300 via a network NW. The user who uses the user terminal 200 can access the server terminal 100 or the child consultation record system. You can register various information related to your child, including child information, on M300. The server terminal 100 can transmit and receive information to and from the child consultation record system 300. Here, the child consultation record system 300 is The system's main function is to record child consultations and issue administrative documents. Issuance of related child numbers and reception numbers, issuance of medical examination tickets and temporary protection decision notices, etc., and administrative information This system manages linked family information and contributions, as well as the progress of procedures. On the other hand, the main function of this system is to support communication with users and decision-making. This system allows for the input, viewing and sharing of records both inside and outside the child consultation center. Chat communication between counseling center staff, registration and sharing of children's photos, and past This is a system that performs simulations of temporary protection trends, etc. The terminal 100 and the child consultation record system 300 are connected via a network NW. For example, QR code (registered trademark), child number or reception number are used as keys to enable data linkage. Therefore, the user must be able to access both the server terminal 100 and the child consultation record system 300. There is no need to input or register information in both systems, and by registering information in one system, you can access the other system. As mentioned above, the entire child consultation record system 300 can be synchronized with the By providing some of the functions to the server terminal, the processing can be completed in the server terminal 100. In this case, data linking using a QR code (registered trademark) or the like may not be necessary.

[0016] In this embodiment, the system 1 includes a server terminal 100, a user terminal 200, and a child consultation center. The recording system 300 is provided, and each user has a user terminal 200, a child consultation recording system 300 to operate the server terminal 100. The terminal 100 is configured as a standalone terminal, and the server terminal itself has a function for users to operate it. It may also be provided with:

[0017] FIG. 2 is a functional block diagram of the server terminal 100 shown in FIG. 1. The device includes a communication unit 110, a storage unit 120, and a control unit .

[0018] The communication unit 110 communicates with the user terminal 200 and the child consultation record system via the network NW. It is a communication interface for communicating with the system 300, for example, TCP / IP (Transmitter / Receiver). Disclosure Control Protocol / Internet Protocol), closed network, etc. Communication takes place.

[0019] The storage unit 120 stores programs for executing various control processes and functions in the control unit 130. , input data, etc., and RAM (Random Access Memory), ROM (Read Only Memory) The storage unit 120 stores various data related to the user. a child data storage unit 121 for storing various data related to children; a reception data storage unit 122 for storing various data related to the user; Furthermore, the storage unit 120 has a user data storage unit 123 for storing user data. Temporarily storing data communicated between the terminal 200 and the child consultation record system 300 It should be noted that a database (not shown) storing various data may be stored in the storage unit 120 or It may be constructed outside the server terminal 100.

[0020] The control unit 130 executes the program stored in the storage unit 120 to The CPU (Central Processing Unit) controls the overall operation of the server terminal 100. ) and a GPU (Graphics Processing Unit). a reception unit 1 that receives input from the user terminal 200 or the child consultation record system 300; 31, a data management unit 132 that refers to and processes various data, and a data management unit 133 that manages the data input by the user. The reception unit 131 includes a risk assessment unit 133 that analyzes the received information and performs an assessment. The data management unit 132 and the risk assessment unit 133 are configured to execute the program stored in the storage unit 120. The program is started by the computer and executed by the server terminal 100, which is a computer (electronic calculator).

[0021] The reception unit 131 is provided by the server terminal 100 and is used by the user terminal 200 to Through a user interface such as a screen displayed via a browser or application When the user inputs a predetermined information, the instruction is transmitted from the user terminal 200 via the communication unit 110. Or, it receives requests from the server terminal 100 or the user terminal 200. In response to a request, information is received from the child consultation record system 300 via the communication unit 110.

[0022] The data management unit 132 manages various user data, child data, and reception data related to the user. It manages various data such as data and evaluation data, and registers and reads them from the corresponding data storage unit. Which predetermined processing is performed?

[0023] The risk assessment unit 133 receives the following from the user terminal 200 (or the child consultation record system 300): Based on the registered information, a process is carried out to assess the risk of child abuse.

[0024] FIG. 3 is a functional block diagram showing the user terminal 200 of FIG. 1. The device includes a communication unit 210, a display operation unit 220, a storage unit 230, a camera 240, and a control unit 2 It has 50.

[0025] The communication unit 210 is a communication unit for communicating with the server terminal 100 via the network NW. It is an interface through which communication is carried out using communication protocols such as TCP / IP.

[0026] The display operation unit 220 receives instructions from the user and displays the following in response to input data from the control unit 250: A user interface used to display text, images, etc. If the terminal 200 is configured as a personal computer, a display, keyboard, The user terminal 200 is a smartphone or a tablet terminal. If the display operation unit 220 is configured as a touch panel, the display operation unit 220 is configured as a memory unit 23. It is a computer (electronic calculator) that is started by a control program stored in The user terminal 200 executes the process. Through the display operation unit, the user can select the aptitude test to be provided. For the keyboard test, the keystrokes are pressed, and for the mouse test, the keystrokes are moved by the mouse. You can move the cursor, or if you are using a touch panel, you can tap, swipe, pinch, etc. Cut.

[0027] The storage unit 230 stores programs for executing various control processes and functions in the control unit 250. The memory section stores input data and other information, and is composed of RAM, ROM, etc. 230 temporarily stores the contents of communication with the server terminal 100.

[0028] The camera 240 has a function of capturing images of parts of the child's body, for example.

[0029] The control unit 250 executes the program stored in the storage unit 230 to It controls the overall operation of the user terminal 200 and is composed of a CPU, GPU, etc.

[0030] The server terminal 100 may be configured to have a display operation unit function. The user terminal 200 may not be provided.

[0031] The functional configuration of the child consultation record system 300 is also the same as that of the server terminal 100 or the user terminal 100. Since it is substantially the same as the user terminal 200, the explanation will be omitted.

[0032] FIG. 4 is a diagram showing an example of child data stored in the server terminal 100. As shown in FIG.

[0033] The child data 1000 shown in FIG. 4 stores various data related to children. For the sake of convenience, we will use the example of one child (identified by the child ID "10001") as an example. However, information on multiple children can be stored. For example, we may collect information about children (such as their names, addresses, and email addresses) Contact information, gender, age, school name, grade, teacher name, school attendance status, tag information, etc.), parent information (parents Name, ID, address, contact information, gender, etc. of guardian), related party information (name, ID, address, Contact information, gender, etc.), family group information (family group name, ID, group name description, group Members of the group (including guardians from past marriages or common-law marriages), information on related organizations Information (including the name of the relevant institution, ID, type (medical institution, police, educational institution, etc.), address, contact information) It is possible.

[0034] FIG. 5 is a diagram showing an example of reception data stored in the server terminal 100. As shown in FIG.

[0035] The reception data 2000 shown in FIG. 5 stores various data related to reception. For the sake of convenience, an example of one reception (reception identified by reception ID "20001") will be shown. It is possible to store information for multiple reception desks. Typically, reception desks store child information for registered children. may also be registered in association with data (for example, child ID), etc., but depending on the purpose of management, Parent information (e.g., parent ID), related institution information (e.g., related institution ID), user ID (including the user institution ID of the user institution to which the user belongs) In particular, in an emergency, child data may be registered. In some cases, reception processing will be carried out before registration. In that case, the user ID (user ID) The reception data is managed by associating it with the institution ID, and after registering the child data, the reception data is The reception data may also be registered in association with the child ID. The data received by the reception unit 131 is related to the child information, etc., and then It may be managed as part of the associated information (for example, part of the child information).

[0036] As various data related to reception, for example, basic information of reception (reception date and time, inputter, abuse Type (physical abuse, neglect, etc.), start date of response, emergency dispatch or investigation protection Risk assessment information, limit assessment (children's The safety of the children is in doubt again. Interviews are cancelled. Visits are ignored. Information on whether or not the following applies (items such as those used), image information about children, and children's creations injury information, psychological diagnosis information for the child, information on the child's home situation, decision-making results and / or or safety confirmation results, and items related to the implementation of measures (whether temporary protection was implemented, whether temporary protection was lifted, etc.) Whether measures to place the child in a child welfare institution or the like have been implemented, whether measures to place the child in a child welfare institution or the like have been lifted, Have you implemented any measures for foster parents? Have you lifted any measures for foster parents? Have you collaborated with relevant organizations? Whether social resources and services were utilized, and whether there was a monitoring organization in the local government or community. Survey information (survey date and time, survey type, etc.), survey record approver, etc. Title, minutes (investigation results (facts)), information on assessment, information on future responses, Additional information obtained through the investigation (risk assessment information (information obtained through the investigation), Images of the child obtained, wound information of the child obtained during the survey, Psychological diagnosis information, information about the child's home situation obtained during the survey, and the next interview for the survey Date and time, status in the survey completion dictionary, safety scale (child safety) at the time of survey completion (Input result information in intuitive numerical values), response details, person who approved the investigation record, etc.), evaluation information ( Regarding past protection rates, probability of serious abuse, recurrence rate, number of days to respond, and necessary investigations Information about similar cases in the past (including information about the type of abuse that applies to you out of multiple types of abuse) Information), graphs (e.g., radar charts (showing the probability of serious abuse, recurrence rate, and response Charts showing balance of days, etc.), bar graphs, bubble charts, etc. Graphs for each (input date and time) or comparisons can be made over time according to the reception date and time (input date and time). (It may be a simple graph), recommendation information (recommendations and references for future actions) At the time of reception, the above-mentioned various data can be stored. Data regarding at least a portion is accepted.

[0037] Risk assessment information includes, for example, input date and time information, serious confirmation item check information (e.g., Figure For example, if even one of the S-rank items shown in 6 is checked, safety is ensured. This is check information on items that should be considered for emergency dispatch, for example. At least some of the information for checking items for the purpose of investigation protection (including any of the above), check information for items requiring investigation (for example, items ranked A and B in Figure 7) For example, if even one item is checked, it is judged that safety measures should be considered. (In particular, check information on items to be checked during the survey) .

[0038] Limit assessment is a process of making a pledge with parents and predicting forced intervention if the pledge is broken. For example, the content of the promise to inform parents in advance of the need for guidance and support during legal proceedings. Despite being asked to do so, they cancel scheduled interviews without notice, refuse home visits, or The item includes items to check whether there are any injuries or other issues that could make it impossible to confirm the safety of children. Information on whether or not a limit assessment applies is provided in the Limit Assessment section above. This information may indicate whether one or more items related to the limit assessment apply. The items related to the information may be set in common or may be set separately for the child information or parent information. It may be any item set by the user in association with at least one of them.

[0039] 6 and 7 are diagrams showing examples of check sheets used when registering reception data. be.

[0040] The check sheet includes a checklist as shown in FIGS. 6 and 7, for example. The checklist is a list of serious items (S rank) that must be checked before deciding whether temporary protection (notification / referral) is necessary. Rank A items to be investigated before deciding whether temporary protection (notification / referral) is necessary, assistance policy The items are divided into three major categories: B-rank items that need to be investigated before the meeting, and S-rank items. The items include items related to severe physical abuse, items related to severe neglect, and items related to sexual abuse. The items are divided into two categories: items related to suspicion, and items related to serious and other abuse. It is ultimately divided into 10 to 20 check items. For each check item, There are three types of suspicions: suspicions before the investigation, suspicions after the investigation, and confirmation of the case through the investigation. The checklist is then checked by staff at the child consultation center. A section will be set up for consultation center staff to write down their decisions and reasons for decisions regarding temporary child protection. In addition, the check sheet may include, for example, information corresponding to the reception data. A column is provided.

[0041] FIG. 8 is a diagram showing an example of user data stored in the server terminal 100. As shown in FIG.

[0042] The user data 3000 shown in FIG. 8 stores various data related to the user. For the sake of convenience, we will use the example of one user (identified by user ID "30001") as an example. Although the figure shows the number of users, information on multiple users can be stored. For example, basic information about you (such as your name, address, email address or phone number) Contact information such as phone number, affiliation information, job title information, access authority information, etc.), Child information (user-initiated or responded child ID, accepted child information) Child IDs linked to the provided child information, etc., especially list information ) etc. User data may be collected for each employee or other person affiliated with a user institution. An ID (account) may be registered, but instead of or in addition to this, A common user ID (account) may be registered for each contact.

[0043] <Processing flow> Referring to FIG. 9, the process of the information processing method executed by the information processing system 1 of this embodiment will be described. The flow of the information processing method according to the first embodiment of the present invention will be described. This is an example of a route.

[0044] To use this system 1, a user (e.g., a staff member at a child consultation center) The user terminal 200 uses a web browser or application to access the server end. If you are accessing the last 100 and using the service for the first time, please register as a new user. Register basic information in the user data 3000 and obtain a user account. If you have already acquired a login account, you will need to go through the required authentication process, such as entering your ID and password. After this authentication, the service can be used. A predetermined user interface screen is provided via an application or the like, and step S1 shown in FIG. 12 shows the home page of the application displayed on the user terminal 200. An example of the system screen is shown below. By selecting the registration menu on this screen, the user can In FIG. 12, a list of registered child data and Corresponding status information, update date information, rating information, settler information, etc. are shown.

[0045] First, in step S101, the reception unit 13 of the control unit 130 of the server terminal 100 1 receives basic information about a child from a user terminal 200 via a communication unit 110. The data management unit 132 of the control unit 130 of the server terminal 100 accepts the registration of this information. The received basic information is stored in the child data storage unit 121 of the storage unit 120 as the child data 10 00 and store it in association with the child ID. Here, the user can access the child consultation record system If the above basic information is registered in the user terminal 300, the Scan the QR code (registered trademark) and enter the child number or other number on the displayed screen. The basic information registered in the child consultation record system 300 is then transmitted to the server terminal 100. It can also be imported into the provided applications.

[0046] As shown in FIG. 10, the reception unit 131 receives the following basic information in no particular order: Children's names, addresses, contact information such as email addresses, gender, age, school name, grade, homeroom teacher name, Registration of child information such as school attendance status, tag information, etc. is accepted (step S20 1) Registration of guardian information such as guardian's name, ID, address, contact information, gender, etc. (Step S202), and then, uncle, aunt, friend of the child's brother, and mother's friend. The names, IDs, addresses, contact details, genders, and other information about the child's relatives Accept the registration of information (step S203), and enter the family group name, ID, and description of the group name. , group members (children, siblings, guardians from previous marriages, common-law marriages, etc.) (including the family group) (step S2 04), and the name, ID, type (medical institution, police, educational institution, etc.), address, and contact information of the relevant institution. The registration of related organization information about related organizations such as the above can be accepted (step S205). Cut.

[0047] Next, in step S102, the reception unit 131 receives the reception First, the user selects the application displayed on the user terminal 200. On the application screen, basic information about the reception (type of abuse (physical abuse, neglect, etc.), start date of the response) The data management section of the control section 130 of the server terminal 100 inputs reception data such as the time of reception, etc. 132 stores the received reception data in the reception data storage unit 122 of the storage unit 120. The user stores the child consultation record system in association with the reception ID as data 2000. If the reception information is registered in the system 300, a predetermined reading is A registration operation (for example, a QR code (registration code) is scanned by a camera built into the user terminal 200) The operation of reading the ID card, entering numbers such as the child number on the displayed screen, and entering child data A read request is sent from the server terminal 100 or the user terminal 200 to the child consultation record system 30. 0), the reception information registered in the child consultation record system 300 The attached data can also be imported into an application provided by the server terminal 100. can.

[0048] As shown in FIG. 11, the reception unit 131 receives the user information in association with the reception information in no particular order. From the user terminal 200, the response date and time, the investigation title, the minutes (investigation results (facts)), the assessment, The system accepts registration of investigation information such as subsequent responses (step S301), and collects image information of the child and / or information about the child's injuries, psychological diagnosis of the child, and information about the child's home situation, etc. The registration of the child image related information is accepted (step S302), and then the risk assessment is performed. Accept registration of information (information obtained before the survey or information obtained through the survey) (Step S303), and also through chat applications, multiple users can input The server terminal 100 can receive the input information (step S304). The data management unit 132 of the unit 130 stores the received basic information in the received data storage area of ​​the storage unit 120. The data is stored in the storage unit 122 as reception data 2000 in association with the reception ID.

[0049] Here, the above survey information is registered by the child consultation center based on information obtained from staff working outside the center. It is assumed that the operations to be performed by staff in the facility include registering the above child image-related information and the above risk assessment. The registration of access information is an operation performed by staff who go out to check the safety of children. It is expected that the above chat communication will be limited to staff who are working outside the facility. However, it is assumed that this is an operation to report the investigation results and confirm the response method sent by the staff of the facility. A series of registration information is entered and accepted by multiple staff members both inside and outside the facility. It's okay to have it.

[0050] Here, an example of an image registration screen is shown in FIG. 14. On the image registration screen, the user can (For example, images taken by a built-in camera in the user terminal 200, or images taken by a digital camera or a smartphone (e.g., an image captured with a mobile device such as a smartphone and then saved in the user terminal 200) ,Select the image type, such as wound, psychological diagnosis, home situation, etc. If selected, select the area of ​​the child's body that is related to the wound and also the wound / bone The types of injuries include wounds, bruises, bite marks, burns, hair loss, and bloodshot eyes. List the details of the fracture (discoloration, bleeding, swelling, sores, old scars, keloids, multiple or mixed, You can choose from a variety of options, including: shape, dilation, and loss. It can be a photograph of a drawing made by a child, or an image of a document showing developmental characteristics received from a medical institution. The images of the situation include the state of the room (especially the state of the trash) and the cause of the injury. Photos of the house where the victim fell (for example, if there is evidence that the victim fell down the stairs, photos of the stairs in the house, etc.) ) and other images related to children. Images may also be used, for example, to show that the injury occurred outside the home (e.g., in a park or at school). If the case also includes cases where the facility is involved, it may be possible to select and save the images separately as images related to the facility. stomach.

[0051] Figure 16 shows an example of a chat communication screen. The app for using chat communication is displayed at the top of the application screen. By selecting an icon, you can choose to chat with an individual or a group of people. A list of group names will be displayed, and users can select individual or group names to create a group. Chat communication is possible.

[0052] Here, to input risk assessment information, the user may enter, for example, the following information as shown in FIG. On the reception information input screen, select the risk assessment information recording menu and enter the risk assessment information. The registration form for risk assessment information can be selected. Examples of the information to be attached (various data related to the reception mentioned above) include: 1) reception date and time (Enter the date of risk assessment, etc.), 2) Inputter (select the inputter), 3) Notification Information at the time of acceptance (enter or select information at the time of acceptance of notification), 4) Emergency dispatch (to consider emergency dispatch) 5) Consideration of research protection (select the appropriate item in the risk assessment items for the purpose of research protection) 6) Limit assessment applicable (select risk assessment items for limit assessment) 7) Attaching images ("Wounds", "Psychological Diagnosis", Images of "Home Status" and "Other" are registered. In the case of wounds, the body part and injury status are registered. 8) Decision making, safety confirmation (select the decision result. Based on the input information, Simulation results such as incidence rate, probability of serious abuse, and response time, as well as past similar cases, are also available. 9) Action items (select the action taken and enter the date and time of the action), 10 ) Decision maker (setting the decision maker for the survey record) etc. are also possible. Also, as a function of the registration form, A function to copy at least part of the content registered in the past (risk assessment information to be copied) (e.g., selecting a child ID associated with the child and generating a copy). As shown in the example screen of 15, the user selects the menu item "Risk Assessment History." This will ensure that at least some of the items included in the risk assessment information (e.g., emergency dispatch or investigation) are included. The risk assessment information (items related to the consideration of whether at least one of the following should be implemented) At the very least, update information for each item of risk assessment information for each child should be confirmed in chronological order based on date and time information. This means that, for example, date and time information can be displayed so that the information can be easily recognized (i.e., the transition can be confirmed). This is possible by registering the information in association with the child ID. In this case, the user refers to the checklists shown in FIGS. 6 and 7 and checks the accessibility of the user terminal 200. It is possible to accept input operations as assessment items via an application, or to check The application has an input form that is at least partially the same as or similar to the sheet. Alternatively, a user interface screen may be displayed on which input can be made, and input operations may be accepted. The checklist image captured by the camera 240 of the user terminal 200 is analyzed and the checklist is generated. The check contents may be automatically entered. Also, the transition of risk assessment information may be displayed. Change at least some of the content of the assessment items on the screen where the assessment is being performed (e.g., check It may be possible to perform an operation (checking or unchecking) on ​​the item.

[0053] Next, returning to step S103 in FIG. 9, the risk assessment unit 133 of the control unit 130 Based on the basic information of the child and reception data (especially risk assessment information), Conduct a risk assessment of the likelihood of (i.e., generate) assessment data. The evaluation data may be stored as reception data in association with the reception ID. The unit 133 receives, for example, basic information of the child in the past (age, sex, address (city)) as input information. Town / village), reception information (type of abuse, reception hours, reception category (new, re-notification, re-reception) and reception Risk assessment information associated with the information (reception route, primary abuser, risk assessment Applicability of each item), information on whether or not the limit assessment applies, Information on the child's injuries, psychological diagnosis of the child, and information on the child's home situation. Information on decision-making results and / or safety confirmation results, items related to corresponding implementation (temporary Whether protection was implemented, whether temporary protection was lifted, whether measures were taken to place the child in a child welfare facility, etc. Whether the placement in an orphanage or similar institution has been released, whether the placement in a foster home has been implemented, or whether the placement in a foster home has been released Whether cooperation with related organizations was implemented, whether social resources and services were utilized, and whether basic local government (Whether the organization or local community has established or utilized a monitoring system) Information (survey date and time, survey title, minutes (survey results (facts)), information on the assessment, Information on subsequent responses, additional information obtained through investigations (risk assessment information (obtained through investigations) information obtained during the investigation), images of the child taken during the investigation, information on the child's wounds taken during the investigation, The psychological diagnosis information of the child obtained during the survey and the information on the child's home situation obtained during the survey information, the next interview date and time for the investigation, the status upon completion of the investigation, and the safety Some of the information (information on the safety of children, input results in intuitive numerical values, response details, etc.) If you enter all the information, the output information will be the past protection rate (showing the tendency of temporary protection). past similar cases (classifying abuse into multiple types and determining which type is the most similar to the current case) If there are past cases of the same type, the past case records are displayed. (Indicated), and some or all of the information such as the probability of serious abuse, recurrence rate, and response time The evaluation data (output information) may be generated using a risk evaluation learning model that outputs the following. The learning model uses result information corresponding to at least a part of the input information and the output information from the past. The data may be extracted from the data and used as training data in advance. The teacher data during learning may be stored in the database 120 or in an external server. In data, the more types of input information mentioned above are included, the more precise the data will be. As another example, it is possible to output useful information (such as the probability of serious abuse). The evaluation unit 133 may, for example, be configured to collect the contents of part or all of the input information (particularly risk assessment information). Similar past cases are extracted according to the combination, and statistical values ​​are calculated from the results of the extracted past cases. It is also possible to generate some or all of the above-mentioned output information by calculating the various information. The methods for generating evaluation data are merely examples and are not limited to these. The risk assessment unit 133 may use, as reference data for assessment, for example, survey information or The evaluation data may be generated by further referring to at least one of the image information and the photograph information.

[0054] Next, in the process of step S104, the risk assessment unit 133 performs the following in the above step: The generated output information is transmitted to the user terminal 200, and the application of the user terminal 200 The output information is displayed in a predetermined format on the user interface screen.

[0055] Figure 17 shows the results of risk assessment of business support applications displayed on the user terminal. 10 is a diagram showing an example of a screen for outputting the results. By selecting the "Simulation" tab on the personal page screen of the application, As shown in 17, information on past protection rates, recurrence rates, response times, and severity (severe abuse) The radar chart shows the characteristics of the cases based on three indicators related to the probability of falling into the waiting category, and the past A screen will be displayed that visualizes similar cases. Here, information about past protection rates can be viewed. A high value for indicates that similar cases have tended to be temporarily protected in the past. The system supports users in determining the level of urgency from the perspective of whether or not to provide temporary protection. The radar chart also shows the severity (multiple abuse classifications (e.g., 36 patterns) ) among the cases, the probability of falling into a category defined as a serious case (for example, 24 patterns) and recurrence rate (probability of recurrence in the relevant similar case group) and response time (end of the relevant case group) The radar chart shows the balance of factors such as the number of days it took to reach a conclusion, and if the area of ​​the radar chart is large, These tend to be severe, have a high recurrence rate, and take a long time to resolve. Past similar cases are classified into multiple types (for example, 36 types). The system classifies the cases and displays the characteristics of the pattern to which the case most closely corresponds. If there are previous cases, the past case records are displayed. In this example, Case 47 and The "re-received physical abuse cases" are displayed, and most of these cases are reported by municipalities, accounting for 30%. In 27% of cases, the report indicated signs of ongoing abuse, and in 7% the reportee witnessed violence. It may be difficult to discuss the matter with the parents, a pattern seen in 5.2% of past cases. By checking past case records, users can understand how the case has changed. It is not limited to the examples shown above, but for example, serious items Based on the relevant circumstances, the extent (or type) of concurrent serious abuse is determined. Alternatively, the system may generate and present evaluation data based on the results of similar cases. Based on the information, we will decide what to investigate first, what kind of support we should provide, and cooperate with relevant organizations. Recommendation information such as whether it is better to carry it may be presented.

[0056] Figures 18-21 show examples of serious abuse of business support applications displayed on user terminals. This is a diagram showing an example of a screen for outputting details of the probability (severity) that corresponds to the following. For example, the user may display an individual page for each child of an application on the user terminal 200. On the page screen, the "Severity" of the radar chart in Figure 17 is selected and displayed. Alternatively, the display in Figure 17 may be scrolled down or moved to display the Here, we consider the probability of serious physical abuse as the percentage of cases where the child is considered to be seriously abused. The following is an example of the probability of serious neglect (risk estimation) being considered. or "probability of being suspected of sexual abuse," or at least one of the serious The probability that the abuse constitutes such abuse may also be considered.

[0057] In Figure 18, one of the serious items (S rank items) in the assessment items (survey items) The following shows an example of how the assessment items are displayed if they are applicable. This is a survey item to investigate whether or not you will do this, so if there is even one item that corresponds to this, As shown in Figure 18, the probability of serious abuse is 100%, and the Indicate that abuse has been confirmed.

[0058] On the other hand, the items in the assessment items (survey items) that are serious (S rank items) If there is no assessment item, it will not immediately reach 100%, so the assessment item will be marked as an item requiring investigation (A rank). The content presented will vary depending on the applicable status of the A-rank items and B-rank items.

[0059] First, in Figure 19, the serious items (S rank items) of the assessment items (survey items) There are no applicable items, and the number of items that need to be investigated (A rank items, B rank items) that have already been entered is the specified number. In this case, there is no corresponding item in the serious category, so it is displayed as serious. The probability of being classified as abuse must be estimated from the items requiring investigation. If the number of entries is less than the required number for sufficient estimation, the existing entries will be used as shown in Figure 19. Indicates that the number of items does not meet the required number.

[0060] Next, Figures 20 and 21 show the serious items (S rank items) of the assessment items (survey items). There are no applicable items in the item (item), but there are already entered items for items requiring investigation (A rank items, B rank items) The following is an example of the display when the number of items meets the specified number. In this case, there are no items that fall under the serious category. Therefore, the probability of serious abuse must be estimated from the items requiring investigation. Since the number of input items satisfies the prescribed number that allows for sufficient estimation, the example shown in Figs. 20 and 21 In this way, the probability of serious abuse is estimated and presented based on the input results of the items requiring investigation. can be.

[0061] In Figures 20 and 21, the minimum and maximum probabilities of serious abuse are shown. More specifically, the risk assessment unit 133 analyzes the input information described above based on a predetermined learning By inputting the data into the learning model, the probability of serious abuse is estimated. Depending on the input results, the final estimated probability of serious abuse may differ. To enable users to recognize this in advance, a virtual survey of items that have not been entered is provided. Two or more patterns of input results (all patterns as necessary) are considered to be serious abuse. Estimate the probability of the result being correct and identify the minimum probability (1%) and maximum probability (40%) of the estimated results. , and display this.

[0062] In this way, for the hypothetical input result patterns (combinations) of the items that need to be investigated and have not been entered, Estimate the probability of serious abuse based on the results, identify the minimum and maximum probabilities of the estimated results, and By displaying this, it is possible to understand the risk of serious abuse as currently estimated. This allows the user to recognize in advance whether the results include the keyword.

[0063] Furthermore, as illustrated in FIGS. 20 and 21, the minimum and maximum probabilities The hypothetical input results of the items that need to be investigated and have not been entered are divided into low-risk pattern (Figure 20) and high-risk pattern. It may be presented as a turn (Fig. 21), or only one of them may be presented. Figure 21 shows the "Estimated occurrence rate based on entered items" and the top items that contribute to the estimation. The results of several (e.g., the top four) items requiring investigation, and the rest are summarized as "Others." The patterns are presented when hypothetical input results are set as applicable or not applicable. In addition, in the low-risk and high-risk patterns in Figures 20 and 21, The same unfilled assessment items (especially items requiring investigation) are presented due to the relationship between the degree of contribution of each However, this is not limited to this, and there are also blanks presented in low-risk and high-risk patterns. The assessment items may be different.

[0064] In this way, the virtual input of the unfilled items to be investigated corresponding to the minimum and maximum probabilities mentioned above is By presenting the results as low-risk and high-risk patterns, the currently estimated What is the probability that the case falls under serious abuse? What are the priorities for investigation? This allows users to recognize in advance whether they need to investigate or check the information.

[0065] Although not illustrated in FIGS. 20 and 21, the application executed on the user terminal 200 The user inputs the items to be investigated on the application via the user terminal 200. On the application, select whether or not each item requiring investigation is applicable and enter the hypothetical results. The probability of serious abuse corresponding to the hypothetical input results can be set. (For example, when the "applicable" part shown in FIG. 20 is selected, "non-applicable" is displayed.) The percentage changes and the number of blank assessment items is reduced. (For example, some of the items are listed and "applicable" or "not applicable" can be selected.) In this case, Similarly, only the top few (e.g., top four) items that contribute most to the estimation are presented as items requiring investigation. This may be done.

[0066] In this way, the user can arbitrarily set virtual input results for items that need to be investigated but have not been entered. Therefore, we conducted a survey to determine which items need to be investigated and confirmed as a priority. This allows the user to know in advance what results will occur in such cases.

[0067] Next, in Figure 22, the serious items (S rank items) of the assessment items (survey items) There are no applicable items, but all items requiring investigation (A rank items, B rank items) have been entered. Here is an example of how the case would be displayed. In this case, all the items requiring investigation correspond to one serious case of abuse. Since the probability is estimated, one estimated probability (in Figure 22, " 59%" will be presented.

[0068] In the above example, we explained the estimation of the probability of serious abuse. and / or in addition to indicators related to child maltreatment (especially information on past protection rates, It is applied to the estimation of at least one of the following indicators: probability of recurrence, response time, etc. Alternatively, the minimum value and the maximum value may be specified by using the minimum value and the maximum value of two or more indices. When configuring the system to specify the maximum value, virtual input results are calculated individually for each index. However, certain indicators (pre-set as priorities or selected by the user) may be used. Using hypothetical input results that specify minimum and maximum values ​​for a certain index (e.g., a Two patterns of estimated results are shown (not necessarily the minimum and maximum values). That's fine.

[0069] In the above example, virtual input results were set for the unfilled items. Alternatively, in addition, it is possible to set virtual transformed input results for transformable input items. By doing so, it is possible to estimate indicators related to child abuse after transformation. The input items may be set in advance as to whether they can be changed or not for each input item. Alternatively, Alternatively, in addition, past data can be used as training data in the same way as the learning models for each of the above indicators. A dedicated learning model created by machine learning further recommends input items with high probability of transformation. The input items estimated to have high possibility of transformation are then analyzed to generate hypothetical transformed input results. It may be possible to set it and provide estimated results (e.g., minimum and maximum values). stomach.

[0070] As described above, according to this embodiment, in particular, based on the information about the children under management, This will enable us to improve information on child abuse.

[0071] Although information regarding child abuse was explained as an example, it is not limited to this and any other information can be used. However, information exchanged between public institutions such as municipalities and the country (especially domestic Stick violence, sexual violence, bullying, harassment, crime, delinquency, physical disabilities, mental Information related to social issues such as disabilities, developmental disabilities, child poverty, and elder abuse, and (Information on areas related to housing and physical safety, and areas related to peace of mind such as discrimination and verbal abuse) Alternatively, the corresponding information may be managed depending on the target user. For example, (1) between public health centers and maternal and child health centers, between public health centers and maternal and child health centers, between public health centers and maternal and child health centers, Child health centers and local governments provide services to children who are collected at health centers and maternal and child health centers. Survey information such as information about the family, the stress of raising children in the family, and the childcare services used. (2) Between DV victim centers, between DV victim centers and local governments, etc., Information on domestic violence facts regarding at least one of the perpetrator, victim, and bystander obtained at the center (3) Information on the survey conducted by staff members between welfare centers and between welfare centers and local governments, etc. (4) Survey information on disability and welfare benefits, such as disability information and economic status information, Between probation offices, between probation offices and local governments, etc., regarding crimes committed by probationers It may be used in relation to investigative information or investigative information related to court cases, etc. Various indicators based on the relevant survey items in the survey (domestic violence, sexual violence) , bullying, harassment, crime, delinquency, child poverty, and / or elder abuse. Occurrence (including recurrence), or the occurrence of physical or mental disorders that may arise secondary to these (recurrence) It may also be used to estimate the probability of occurrence of a certain event (including birth).

[0072] The contents of the embodiments of the present invention will be listed and explained again. The processing method, program, and information processing system have the following configuration. [Item 1] A server terminal that connects via a network to user terminals related to users of child consultation centers A method for supporting child consultation services, provided by The control unit of the server terminal The user terminal transmits child identification information for identifying the child and a link to the child. The above information including information on the results of input into one or more input items related to the assessment and information on items that have not been input At a minimum, receive risk assessment information on risk assessment to support child protection decisions. Attached, The virtual input results for the input items corresponding to the input result information and the uninput item information Inferring indicators related to child maltreatment based at least on two or more patterns, and Identifying the minimum and maximum values ​​of the estimation results, and calculating the minimum and maximum values ​​of the index. A method for displaying risk information relating to children on the user terminal. [Item 2] The control unit of the server terminal The uninputted item corresponding to at least either the minimum value or the maximum value of the index Item 1, wherein the virtual input result information to the eye can be displayed on the user terminal. . [Item 3] The control unit of the server terminal Present the unfilled fields on the user terminal, A virtual input result is selected as "applicable" or "inapplicable" for the unfilled items via the user terminal. Select and set The indicator corresponding to the set virtual input result can be displayed on the user terminal. , the method according to item 1 or 2. [Item 4] A server terminal that connects via a network to user terminals related to users of child consultation centers A program for executing an information processing method for supporting child consultation services, The control unit of the server terminal The user terminal transmits child identification information for identifying the child and a link to the child. The above information including information on the results of input into one or more input items related to the assessment and information on items that have not been input At a minimum, receive risk assessment information on risk assessment to support child protection decisions. Attached, The virtual input results for the input items corresponding to the input result information and the uninput item information Inferring indicators related to child maltreatment based at least on two or more patterns, and Identifying the minimum and maximum values ​​of the estimation results, and calculating the minimum and maximum values ​​of the index. A program that enables risk information about children to be displayed on the user terminal. [Item 5] A server terminal that connects via a network to user terminals related to users of child consultation centers An information processing system for supporting child consultation services, including: The control unit of the server terminal From the user terminal, child identification information for identifying a child and Previous information including information on the results of input into one or more input fields related to risk assessment and information on fields that have not been input The following risk assessment information is provided to support child protection decisions: Reception, The virtual input results for the input items corresponding to the input result information and the uninput item information Inferring indicators related to child maltreatment based at least on two or more patterns, and Identifying the minimum and maximum values ​​of the estimation results, and calculating the minimum and maximum values ​​of the index. An information processing system that enables risk information relating to children to be displayed on the user terminal. .

[0073] Although the embodiments of the present disclosure have been described above, they may be embodied in various other forms. It is possible to implement various omissions, substitutions and modifications. These embodiments and variations, as well as omissions, substitutions and changes, are intended to be included in the claims. The technical scope of the above and its equivalents. [Explanation of symbols]

[0074] 1 Business support system, 100 First server terminal, 110 Communication unit, 120 Memory unit, 1 30 control unit, 200 first user terminal, 300 child consultation record system, NW network Work

Claims

1. A server terminal that connects via a network to user terminals related to users of child consultation centers A method for supporting child consultation services, provided by The control unit of the server terminal The user terminal transmits child identification information for identifying the child and a link to the child. The above information including information on the results of input into one or more input items related to the assessment and information on items that have not been input At a minimum, receive risk assessment information on risk assessment to support child protection decisions. Attached, The virtual input results for the input items corresponding to the input result information and the uninput item information Inferring indicators related to child maltreatment based at least on two or more patterns, and Identifying the minimum and maximum values ​​of the estimation results, and calculating the minimum and maximum values ​​of the index. A method for displaying risk information relating to children on the user terminal.

2. The control unit of the server terminal The uninputted item corresponding to at least either the minimum value or the maximum value of the index 2. The method according to claim 1, wherein the virtual input result information to the eye can be displayed on the user terminal. Law.

3. The control unit of the server terminal Present the unfilled fields on the user terminal, A virtual input result is selected as "applicable" or "inapplicable" for the unfilled items via the user terminal. Select and set The indicator corresponding to the set virtual input result can be displayed on the user terminal.

3. The method according to claim 1 or 2.

4. A server terminal that connects via a network to user terminals related to users of child consultation centers A program for executing an information processing method for supporting child consultation services, The control unit of the server terminal The user terminal transmits child identification information for identifying the child and a link to the child. The above information including information on the results of input into one or more input items related to the assessment and information on items that have not been input At a minimum, receive risk assessment information on risk assessment to support child protection decisions. Attached, The virtual input results for the input items corresponding to the input result information and the uninput item information Inferring indicators related to child maltreatment based at least on two or more patterns, and Identifying the minimum and maximum values ​​of the estimation results, and calculating the minimum and maximum values ​​of the index. A program that enables risk information about children to be displayed on the user terminal.

5. A server terminal that connects via a network to user terminals related to users of child consultation centers An information processing system for supporting child consultation services, including: The control unit of the server terminal From the user terminal, child identification information for identifying a child and Previous information including information on the results of input into one or more input fields related to risk assessment and information on fields that have not been input The following risk assessment information is provided to support child protection decisions: Reception, The virtual input results for the input items corresponding to the input result information and the uninput item information Inferring indicators related to child maltreatment based at least on two or more patterns, and Identifying the minimum and maximum values ​​of the estimation results, and calculating the minimum and maximum values ​​of the index. An information processing system that enables risk information relating to children to be displayed on the user terminal. 。

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