Information processing system, information processing method, and program

Abstract

To provide an information processing system capable of performing more detailed and objective property evaluation. [Solution] The information processing system 20 includes an evaluation acquisition unit 25 that performs a process for acquiring, for multiple users, user evaluations of at least one of the interior and equipment shown in images of properties registered on a property information site that the user views using a first information terminal 40, based on the user's behavior when viewing the images; a compilation unit 26 that compiles the acquired evaluations from multiple users; and an output unit 27 that outputs report information for displaying the compiled results of the evaluations from multiple users on a second information terminal 50 for each type of at least one of the interior and equipment.

Description

[Technical Field]

[0001] The present invention relates to an information processing system, an information processing method, and a program. [Background technology]

[0002] Various technologies for evaluating properties have been proposed. Patent Document 1 discloses an information processing device that can perform a relative evaluation of a property based on property information of the property and property information of properties other than the property. [Prior art documents] [Patent documents]

[0003] [Patent Document 1] Japanese Patent Application Laid-Open No. 2016-62206 Summary of the Invention [Problem to be solved by the invention]

[0004] The present invention provides an information processing system, an information processing method, and a program that enable more detailed and objective property evaluation. [Means for solving the problem]

[0005] An information processing system according to one embodiment of the present invention includes an evaluation acquisition unit that performs a process for acquiring, for multiple users, user evaluations of at least one of the interior and equipment shown in images of properties registered on a property information site that the user viewed using a first information terminal, based on the user's behavior during the viewing; an aggregation unit that aggregates the acquired evaluations of the multiple users; and an output unit that outputs information for displaying the aggregated results of the evaluations of the multiple users on a second information terminal for each type of at least one of the interior and equipment.

[0006] An information processing method according to one aspect of the present invention is an information processing method executed by an information processing system, and includes an evaluation acquisition step for performing a process for a plurality of users to acquire user evaluations of at least one of the interior and equipment shown in images of properties registered on a property information site that the user viewed using a first information terminal, based on the user's behavior during the viewing; an aggregation step for aggregating the acquired evaluations of the plurality of users; and an output step for outputting information for displaying the aggregated results of the evaluations of the plurality of users on a second information terminal for each type of at least one of the interior and equipment.

[0007] A program according to one aspect of the present invention is a program for causing the computer system to execute the information processing method. [Effects of the Invention]

[0008] The information processing system, information processing method, and program of the present invention can perform a more detailed and objective evaluation of a property. [Brief explanation of the drawings]

[0009] [Figure 1] FIG. 1 is a block diagram showing the functional configuration of an online preview system according to an embodiment. [Figure 2] FIG. 2 is a sequence diagram showing an example of an operation for acquiring a user's evaluation of the interior or facilities. [Figure 3] FIG. 3 is a first diagram illustrating an example of a display screen of VR content displayed on the first information terminal. [Figure 4] FIG. 4 is a second diagram illustrating an example of the display screen of the VR content displayed on the first information terminal. [Figure 5] FIG. 5 is a third diagram illustrating an example of a display screen of the VR content displayed on the first information terminal. [Figure 6] FIG. 6 is a sequence diagram showing an example of a report providing operation. [Figure 7]FIG. 7 is a first diagram illustrating an example of a report displayed on the second information terminal. [Figure 8] FIG. 8 is a second diagram showing an example of the report displayed on the second information terminal. DETAILED DESCRIPTION OF THE INVENTION

[0010] Hereinafter, the embodiments will be described in detail with reference to the drawings. Note that the embodiments described below are all comprehensive or specific examples. The numerical values, shapes, materials, components, component placement and connection forms, steps, and step order shown in the following embodiments are merely examples and are not intended to limit the present invention. Furthermore, among the components in the following embodiments, components not recited in independent claims will be described as optional components.

[0011] It should be noted that the drawings are schematic diagrams and are not necessarily strict illustrations. In addition, in the drawings, substantially the same components are denoted by the same reference numerals, and overlapping descriptions may be omitted or simplified.

[0012] (Embodiment) [composition] First, the configuration of the online preview system according to the embodiment will be described. Fig. 1 is a block diagram showing the functional configuration of the online preview system according to the embodiment.

[0013] The online preview system 10 is a system that allows users (viewers) to view properties online using a first information terminal 40. Here, properties refer to detached houses, apartment buildings, rental offices, rental stores, and the like. Furthermore, the online preview system 10 can acquire (estimate) users' evaluations of at least one of the interior and equipment of the property by interacting with the users viewing the property, and generate a report that aggregates the evaluations of multiple users. Property renovation contractors, etc., can use the report to check the contents of the report using a second information terminal 50 and use it to propose renovations for the property.

[0014] Here, interior design refers to the entire room (Japanese-style room, Western-style room, etc.), wall materials (wallpaper), flooring materials, ceiling materials, and fixtures (doors), and interior design evaluation refers to an evaluation of the entire room (Japanese-style room, Western-style room, etc.), interior design shape, structure, design, condition, etc. Equipment refers to the sink, toilet, system kitchen, system bath, intercom, air conditioner, lighting, etc., and equipment evaluation refers to an evaluation of the equipment shape, structure, design, condition, etc.

[0015] The online preview system 10 includes an information processing system 20, a generation AI (Artificial Intelligence) system 30, a first information terminal 40, and a second information terminal 50.

[0016] The information processing system 20 realizes online previews by providing VR (Virtual Reality) content of a property (numerous images showing various parts of the interior and exterior of the property) to the first information terminal 40. The information processing system 20 is realized by one or more servers. The information processing system 20 includes a communication unit 21, an information processing unit 22, and a storage unit 23.

[0017] The communication unit 21 is a communication circuit that enables the information processing system 20 to communicate with the generation AI system 30, the first information terminal 40, and the second information terminal 50, etc., via a wide area communication network such as the Internet. The communication unit 21 may be a wired communication circuit that performs wired communication, or a wireless communication circuit that performs wireless communication.

[0018] The information processing unit 22 performs information processing to enable online previews. The information processing unit 22 is realized, for example, by a microcomputer, but may also be realized by a processor. The information processing unit 22 includes, as functional components, an identification unit 24, an evaluation acquisition unit 25, a counting unit 26, and an output unit 27. The functions of the identification unit 24, the evaluation acquisition unit 25, the counting unit 26, and the output unit 27 are realized, for example, by the microcomputer or processor constituting the information processing unit 22 executing a computer program stored in the memory unit 23.

[0019] More specifically, the functions of the identification unit 24, the evaluation acquisition unit 25, the aggregation unit 26, and the output unit 27 are realized based on AI technology. This AI identifies (estimates) the interior or equipment that the user is paying attention to by recognizing the interior and equipment shown in the image of the property displayed on the first information terminal 40 through object recognition processing, and then engages in a dialogue with the user regarding the identified interior and equipment. The text presented to the user in the dialogue is generated by the generation AI system 30.

[0020] The storage unit 23 is a storage device that stores information necessary for the information processing performed by the information processing unit 22, computer programs executed by the information processing unit 22, etc. The storage unit 23 is realized by, for example, an HDD (Hard Disc Drive), but may also be realized by a semiconductor memory or the like.

[0021] Specifically, image information, operation history information, property information, other information, and evaluation information are stored in the storage unit 23. The image information is actual data of a large number of images showing the interior and exterior of the property to be previewed, and is information provided as VR content to the first information terminal 40. The properties here are properties registered on the property information sites of individual real estate companies, individual management companies that manage rental properties, etc., and / or on a property information site that collects properties from individual real estate companies and management companies that manage rental properties, etc., and the storage unit 23 stores image information (VR content) for each of the multiple properties.

[0022] The operation history information is information indicating a history of operations performed on the first information terminal 40 (the VR content being displayed) by a user viewing the VR content. The operations here include, for example, an operation to enlarge the display area and an operation to reduce the display area. The storage unit 23 stores operation history information of multiple users in association with image information (VR content) of the image that was displayed when the operation was performed.

[0023] The property information refers to the property's location, rent, age, floor area, layout information, inquiry information, contract information, and tenant information, and is information previously acquired from a property management system (a system that provides property information sites for individual real estate companies, individual management companies that manage rental properties, etc., and / or a property information site that compiles properties from each real estate company and each management company that manages rental properties, etc.). The property information also includes detailed information about the interior or equipment installed in the property, and the detailed information specifies the specifications of the interior or property in great detail, along with the ID of the interior or property. The memory unit 23 stores property information for each of multiple properties.

[0024] The other information means surrounding facilities, disaster prevention information, urban planning, future population, real estate transaction prices, route information, etc. in the area to which the property belongs, and is information acquired in advance from a real estate information library, a map information management system, etc. The storage unit 23 stores other information for each of the multiple properties.

[0025] The evaluation information is information indicating evaluations of the interior and equipment installed in a certain property for each type of interior and equipment, and is the information that serves as the basis for reports to be provided to renovation businesses and the like. The evaluation information is generated based on the operation details of each of the multiple users who viewed the VR content and the results of dialogue between each of the multiple users and the AI ​​(evaluation acquisition unit 25). The storage unit 23 stores evaluation information for each of the multiple properties. Note that the operation details of each of the multiple users include, for example, the selected room, which interior and equipment in that room were enlarged, etc., but are not limited to this.

[0026] In response to a request from the AI ​​of the information processing system 20, the generation AI system 30 generates text (text used in dialogue with the user) that the AI ​​presents to the user via the first information terminal 40. In addition, the generation AI system 30 generates a report to be provided to a renovation contractor or the like based on the evaluation information provided from the information processing system 20.

[0027] The generative AI system 30 is realized by one or more servers equipped with a so-called generative AI. The generative AI system 30 is realized, for example, by fine-tuning a general-purpose generative AI system (allowing it to learn additional information about the property) so that it can conduct dialogue about the property. The generative AI system 30 may be realized using RAG (Retrieval-Augmented Generation) technology. In other words, the generative AI system 30 may be configured to be able to conduct dialogue about the property by allowing the general-purpose generative AI system to refer to various information stored in the memory unit 23 of the information processing system 20. The generative AI system 30 includes a communication unit 31, an information processing unit 32, and a memory unit 33.

[0028] The communication unit 31 is a communication circuit that enables the generation AI system 30 to communicate with the information processing system 20 via a wide area communication network such as the Internet. The communication unit 31 may be a wired communication circuit that performs wired communication, or a wireless communication circuit that performs wireless communication.

[0029] The information processing unit 32 is equipped with AI and performs information processing to generate text to be used in dialogue with the user. The information processing unit 32 is realized, for example, by a microcomputer, but may also be realized by a processor. The information processing unit 32 includes, as functional components, a text generation unit 34 and a report generation unit 35. The functions of the text generation unit 34 and the report generation unit 35 are realized, for example, by the microcomputer or processor constituting the information processing unit 32 executing a computer program stored in the storage unit 33.

[0030] The storage unit 33 is a storage device that stores information necessary for the information processing performed by the information processing unit 32, computer programs executed by the information processing unit 32, etc. The storage unit 33 is realized by, for example, an HDD, but may also be realized by a semiconductor memory or the like.

[0031] The first information terminal 40 is an information terminal used as a user interface for users (users searching for properties) using the online preview system 10. The first information terminal 40 is, for example, a portable information terminal such as a smartphone, tablet terminal, or notebook personal computer, but may also be a stationary information terminal such as a regular personal computer. The first information terminal 40 may also be a wearable information terminal such as VR goggles.

[0032] The second information terminal 50 is an information terminal used as a user interface for a remodeling contractor (more specifically, an employee of the remodeling contractor) to receive a property report. The second information terminal 50 is, for example, a portable information terminal such as a smartphone, a tablet terminal, or a notebook personal computer, but may also be a stationary information terminal such as a regular personal computer.

[0033] [Acquisition of user ratings for interior or facilities] As described above, the online preview system 10 can acquire (estimate) a user's evaluation of the interior or facilities of a property. The operation of acquiring a user's evaluation of the interior or facilities will be described below. Figure 2 is a sequence diagram showing an example of the operation of acquiring a user's evaluation of the interior or facilities.

[0034] In the following, an example is described in which a user and the AI ​​of the information processing system 20 interact through text input, but the user can also provide voice input instead of or in addition to text input, and the AI ​​can also provide voice output instead of or in addition to text output.

[0035] The user (viewer) accesses the information processing system 20 by running a browser or a dedicated application program on the first information terminal 40 and performs a predetermined operation to start online viewing. The predetermined operation includes inputting the user's attribute information and selecting the property they wish to view from among multiple properties available for viewing. Examples of the user's attribute information include gender, age, and family composition.

[0036] When the first information terminal 40 receives a predetermined operation (S11), it transmits a request for providing VR content to the information processing system 20 (S12). The VR content here refers to the VR content of the property selected by the selection operation. The request for providing VR content includes user attribute information.

[0037] The communication unit 21 of the information processing system 20 receives the request to provide the VR content. In response to the received request to provide the VR content, the information processing unit 22 uses the communication unit 21 to transmit the VR content (image information stored in the storage unit 23) to the first information terminal 40 (S13).

[0038] The first information terminal 40 receives the VR content and displays the received VR content on a display. Fig. 3 is a diagram showing an example of a display screen of the VR content.

[0039] When the display of the VR content starts, a room somewhere is first displayed on the display. In the example of FIG. 3, an image of the user (virtually) positioned in front of the sink in the bathroom of the property is displayed on the display of the first information terminal 40. In this way, while the VR content is displayed on the display of the first information terminal 40, the user can move from in front of the sink to the living room or change the viewing range (field of view) by performing a tap operation, a swipe operation, or the like on the display.

[0040] 2, the image currently displayed on the display (what the user is viewing and what operation the user is performing there) is successively notified to the information processing system 20, and the identification unit 24 can identify which interior or equipment in the property the user is paying attention to by performing object recognition processing on the image currently displayed on the display (S14). The identification unit 24 can, for example, consider the interior or equipment that is displayed in the center of the display for a predetermined period of time or more as the interior or equipment that the user is paying attention to.

[0041] Next, the evaluation acquisition unit 25 sends a generation request (prompt) for text relating to the interior or facility that the user is interested in (for example, text asking about the impression of the interior or facility) to the generation AI system 30 using the communication unit 21 (S15). The text generation request includes the user's attribute information, the ID of the property that the user is viewing, and the ID of the interior or facility that the user is interested in.

[0042] The communication unit 31 of the generation AI system 30 receives the request to generate text. The text generation unit 34 generates text based on the received request to generate text (S16), and transmits text information indicating the generated text to the information processing system 20 using the communication unit 31 (S17).

[0043] The communication unit 21 of the information processing system 20 receives the text information. The evaluation acquisition unit 25 transmits the received text information to the first information terminal 40 using the communication unit 21 (S18). The first information terminal 40 receives the text information and displays text on the display of the first information terminal 40 based on the received text information (S19). As shown in FIG. 3, the display displays, for example, text such as "This is the washbasin. What is your impression of it?" In other words, the evaluation acquisition unit 25 asks the user a question depending on the user's behavior when browsing (what the user has displayed on the display).

[0044] The user (previewer) performs an input operation of text corresponding to an answer to the question, and the first information terminal 40 accepts the input operation (S20). The first information terminal 40 displays the text input by the input operation on the display, and transmits text information indicating the input text to the information processing system 20 (S21). As shown in Fig. 3, the user inputs the text "Looks easy to use," for example.

[0045] The communication unit 21 of the information processing system 20 receives the text information. The evaluation acquisition unit 25 acquires (estimates) the user's evaluation of the interior or facilities identified in step S17 based on the received text information (the answer to the user's question) (S22). The evaluation acquisition unit 25 acquires the user's evaluation of the interior or facilities based on, for example, keywords included in the text indicated by the text information received in step S21 and evaluation criteria pre-stored in the storage unit 23. In the evaluation criteria, an evaluation score (score) is associated with each of multiple keywords, such as "clean: +1 point" and "dirty: -1 point," and the evaluation acquisition unit 25 can convert the keywords included in the text information into evaluation scores. The evaluation scores are associated with the ID of the property being viewed and the ID of the interior or facilities being evaluated, and then stored in the storage unit 23 as evaluation information.

[0046] Furthermore, the evaluation acquisition unit 25 transmits the text information received in step S21 to the generation AI system 30 using the communication unit 21 (S23).

[0047] The communication unit 31 of the generative AI system 30 receives the text information. The information processing unit 32 associates the information included in the text generation request received in step S15 (user attribute information, the ID of the property the user is viewing, and the ID of the interior or equipment the user is interested in), the text information sent in step S17, and the text information received in step S23, and stores the correspondence information in the memory unit 33 as dialogue history information (S24). The dialogue history information is used, for example, for relearning the information processing unit 32 to generate text. Note that the dialogue history information may be stored in the memory unit 23 of the information processing system 20 and referenced by the generative AI system 30 (information processing unit 32).

[0048] The processing of steps S14 to S24 is repeated while changing the target interior or equipment. Evaluations of the interior or equipment by other users are also obtained using the same procedure. Evaluations of the interior or equipment by multiple users for other properties are also obtained using the same procedure. Therefore, for each of the IDs of multiple properties, evaluation information of the interior or equipment by multiple users is stored in the storage unit 23 for each type (ID) of the interior or equipment.

[0049] As described above, the online preview system 10 can acquire (estimate) a user's evaluation of the interior or facilities of a property.

[0050] In step S14, if the interior or equipment that the user is paying attention to cannot be clearly identified, the identification unit 24 may request the user to circle the area of ​​interest. For example, the identification unit 24 can request the user to circle the area of ​​interest by transmitting text information indicating the text "Please circle the area of ​​interest" to the first information terminal 40.

[0051] Also, in step S21, the user inputs text corresponding to an answer to the question. Here, in step S19, the evaluation acquisition unit 25 may display answer options along with the text on the display of the first information terminal 40, and in step S21, the user may perform an operation to select an answer option. FIG. 4 is a diagram showing an example of a display screen of VR content on which options are displayed. Note that the answer options are generated, for example, by the generation AI system 30 (information processing unit 32) and are included in the text information transmitted from the generation AI system 30 to the information processing system 20 in step S17.

[0052] It is not essential that the user's evaluation be acquired based on an explicit response such as a text input or a selection of an option. For example, the evaluation acquisition unit 25 may acquire the evaluation in such a manner that the longer the interior or facility is displayed on the display, the higher the evaluation score, and the shorter the interior or facility is displayed on the display, the lower the evaluation score. The evaluation acquisition unit 25 may acquire the user's evaluation based on the tone of the user's voice by analyzing the user's voice. The evaluation acquisition unit 25 may acquire the user's evaluation of the interior or facility based on an explicit or implicit response.

[0053] Furthermore, the evaluation acquisition unit 25 may conduct a questionnaire as questions to the user. FIG. 5 is a diagram showing an example of a display screen of VR content on which a questionnaire is displayed. FIG. 5 shows a display screen in which answers to the questionnaire are selected from options, but answers to the questionnaire may also be entered as text (free input). The evaluation acquisition unit 25 can store the user's answers to the questionnaire in the storage unit 23 as part of the evaluation information. Furthermore, the evaluation acquisition unit 25 can answer questions from the user and store the content of the questions from the user in the storage unit 23 as part of the evaluation information.

[0054] In addition, after a user has viewed a property online, the online viewing system 10 can suggest to the user that they view other properties similar to the property online, or can accept a request from the user to view the property in person.

[0055] [Report provision behavior] The online preview system 10 can aggregate multiple users' evaluations of each type of interior or equipment in a property, compile them into a report, and provide it to a renovation company. The operation of providing the report will be described below. Figure 6 is a sequence diagram showing an example of the operation of providing the report.

[0056] The renovation contractor accesses the information processing system 20 by running a browser or a dedicated application program on the second information terminal 50, and performs a predetermined operation to receive the report. The predetermined operation includes inputting the ID of the property that is the subject of the report.

[0057] When the second information terminal 50 receives a predetermined operation (S31), it transmits a request for providing a report to the information processing system 20 (S32). The request for providing a report includes the ID of the property that is the subject of the report.

[0058] The communication unit 21 of the information processing system 20 receives the request for providing a report. The aggregation unit 26 refers to the evaluation information stored in the storage unit 23, and aggregates the evaluations of multiple users, which are evaluation information linked to the property ID included in the request for providing a report, by type of interior or equipment (S33). The type of interior means, for example, wallpaper, flooring, ceiling materials, and fixtures for each room, and the type of equipment means, for example, a sink, toilet, system kitchen, system bath, and lighting.

[0059] The aggregation unit 26 sends a report generation request (prompt) to the generation AI system 30 using the communication unit 21 (S34). The report generation request includes the aggregation result from step S33 and evaluation information linked to the property ID included in the report provision request. The aggregation of multiple user evaluations may be performed by the generation AI system 30, in which case the processing of step S33 is omitted, and the report generation request only needs to include evaluation information linked to the property ID included in the report provision request.

[0060] The communication unit 31 of the generation AI system 30 receives a request to generate a report. The report generation unit 35 generates a report based on the received request to generate a report (S35). The report generation unit 35 creates a report that includes the aggregation results and the survey results (such as opinions of multiple users) included in the evaluation information, so as to fit the report format pre-stored in the storage unit 33. In other words, the report generation unit 35 aggregates the evaluations of multiple users and generates a report that summarizes the aggregation results.

[0061] The report generation unit 35 transmits report information for visualizing the generated report to the information processing system 20 using the communication unit 31 (S36).

[0062] The communication unit 21 of the information processing system 20 receives the report information. The output unit 27 transmits (outputs) the received report information to the second information terminal 50 using the communication unit 21 (S37). The second information terminal 50 receives the report information and displays a report on the display of the second information terminal 50 based on the received report information (S38). Figures 7 and 8 are diagrams showing examples of reports displayed on the second information terminal 50.

[0063] In FIG. 7, the tabulation results are displayed using a radar chart and a pie chart, and suggested comments based on the tabulation results are also displayed. The radar chart shows the evaluation (solid line) for each type of interior and equipment for the property that is the subject of the report, and the average evaluation (dotted line) for each type of interior and equipment for multiple other properties that belong to the same area as the target property. In other words, the report information for displaying the report in FIG. 7 can be said to be information for displaying the tabulation results of multiple users' evaluations of the target property and the average evaluations of multiple users' interior and equipment for the multiple other properties, by type of interior and equipment. To achieve this display, in step S34, the tabulation unit 26 simply sends a report generation request to the generation AI system 30, including the tabulation results and evaluation information for the multiple other properties.

[0064] In addition, the upper part of Figure 8 displays the aggregated results of multiple users' evaluations of the target property, categorized by type of interior and equipment (by room within the property), and the lower part of Figure 8 displays a list of multiple users' comments on the room (e.g., the kitchen) selected by the renovation company at the top.

[0065] According to such a report, the renovation business operator can present the report (basis) to the owner of the target property and make renovation proposals that are satisfactory to the owner.

[0066] As described above, the online viewing system 10 can output report information for displaying the aggregated results of multiple users' evaluations of the target property on the second information terminal 50 by type of interior and equipment.

[0067] [Variations] In the above embodiment, the evaluation acquisition unit 25 acquires the user's evaluation of the interior and the facilities. However, if the information processing system 20 is a system specialized in evaluating the interior, the evaluation acquisition unit 25 only needs to acquire the user's evaluation of the interior, and if the information processing system 20 is a system specialized in evaluating the facilities, the evaluation acquisition unit 25 only needs to acquire the user's evaluation of the facilities. In other words, the evaluation acquisition unit 25 only needs to acquire the user's evaluation of at least one of the interior and the facilities.

[0068] Similarly, the output unit 27 outputs report information for displaying the aggregated results of evaluations from multiple users on the second information terminal 50 for each type of interior and equipment, but it is sufficient to output report information for display on the second information terminal 50 for at least one type of interior and equipment.

[0069] [Effects, etc.] Hereinafter, examples of inventions that can be obtained from the disclosure of this specification will be given, and the effects and the like that can be obtained from the exemplified inventions will be explained.

[0070] Invention 1 is an information processing system 20 comprising an evaluation acquisition unit 25 that performs a process of acquiring, for multiple users, user evaluations of at least one of the interior and equipment shown in images of properties registered on a property information site that the user viewed using a first information terminal 40, based on the user's behavior when viewing the images; an aggregation unit 26 that aggregates the acquired evaluations from multiple users; and an output unit 27 that outputs report information for displaying the aggregated results of the evaluations from multiple users on a second information terminal 50 for each type of at least one of the interior and equipment.

[0071] Such an information processing system 20 can evaluate at least one of the interior and facilities of a property by aggregating the evaluations of a plurality of users, thereby making it possible to perform a more detailed and objective evaluation of the property.

[0072] Invention 2 is an information processing system 20 of Invention 1, in which the report information is information for displaying the aggregated results of ratings from multiple users and the average rating of at least one of the interior and equipment in multiple other properties, for each type of at least one of the interior and equipment.

[0073] Such an information processing system 20 can perform a relative evaluation of at least one of the interior and equipment of a property relative to at least one of the interior and equipment of another property.

[0074] Invention 3 is the information processing system 20 of Invention 1 or 2, in which the evaluation acquisition unit 25 asks the user questions based on the user's behavior when browsing, and acquires the user's evaluation of at least one of the interior and facilities based on the answers to the questions.

[0075] Such an information processing system 20 can ask a user questions and, based on the answers, obtain the user's evaluation of at least one of the interior and facilities of the property.

[0076] Invention 4 is the information processing system 20 of Invention 3, in which the evaluation acquisition unit 25 asks the user a question depending on the user's behavior during browsing, and displays answer options on the first information terminal 40.

[0077] Such an information processing system 20 can acquire the user's evaluation of at least one of the interior and facilities of the property based on the user's selection of answer options to the question.

[0078] Invention 5 is an information processing method executed by the information processing system 20, and includes an evaluation acquisition step S22 in which user evaluations of at least one of the interior and equipment shown in images of properties registered on a property information site that the user viewed using a first information terminal 40 are acquired for multiple users based on the user's behavior when viewing the images; an aggregation step S33 in which the acquired evaluations of multiple users are aggregated; and an output step S37 in which report information is output to display the aggregated results of the evaluations of multiple users on a second information terminal 50 for each type of at least one of the interior and equipment.

[0079] Such an information processing method allows for a more detailed and objective evaluation of a property by evaluating at least one of the interior and facilities of the property by aggregating the evaluations of a plurality of users.

[0080] A sixth aspect of the present invention is a program for causing an information processing system 20 to execute the information processing method of the fifth aspect of the present invention.

[0081] According to such a program, the information processing system 20 can evaluate at least one of the interior and facilities of a property by aggregating the evaluations of a plurality of users, thereby making it possible to perform a more detailed and objective evaluation of the property.

[0082] (Other embodiments) Although the embodiments have been described above, the present invention is not limited to the above-described embodiments.

[0083] For example, in the above embodiments, systems such as the online preview system, information processing system, and generation AI system may be realized by one device or by multiple devices. When a system is realized by multiple devices, the components (particularly functional components) of the system may be distributed in any manner among the multiple devices. For example, some of the components of the generation AI system may be provided by the information processing system, and some of the processing described as being performed by the generation AI system may be performed by the information processing system.

[0084] Furthermore, the method of communication between the devices in the above-described embodiment is not particularly limited, and a relay device (not shown) may be used in the communication between the devices.

[0085] In the above-described embodiment, the processing performed by a specific processing unit may be performed by another processing unit. The order of multiple processing operations may be changed, or multiple processing operations may be performed in parallel.

[0086] In the above-described embodiments, each component may be realized by executing a software program suitable for that component, or by a program execution unit such as a CPU or processor reading and executing a software program recorded on a recording medium such as a hard disk or semiconductor memory.

[0087] Furthermore, each component may be realized by hardware. For example, each component may be a circuit (or integrated circuit). These circuits may form a single circuit as a whole, or each may be a separate circuit. Furthermore, each of these circuits may be a general-purpose circuit or a dedicated circuit.

[0088] Furthermore, the general or specific aspects of the present invention may be realized as a system, an apparatus, a method, an integrated circuit, a computer program, or a computer-readable recording medium such as a CD-ROM, or as any combination of a system, an apparatus, a method, an integrated circuit, a computer program, and a recording medium.

[0089] For example, the present invention may be realized as a method executed by a computer such as the information processing system of the above-described embodiments, or as a program (computer program product) for causing a computer to execute the method. Furthermore, the present invention may be realized as a computer-readable non-transitory recording medium on which such a program is recorded.

[0090] In addition, the present invention also includes forms obtained by applying various modifications to each embodiment that a person skilled in the art would think of, or forms realized by arbitrarily combining the components and functions of each embodiment within the scope of the present invention. [Explanation of symbols]

[0091] 10 Online viewing system 20 Information Processing Systems 21, 31 Communications Department 22, 32 Information Processing Section 23, 33 Storage section 24 Specific part 25 Evaluation Department 26 Counting Unit 27 Output section 30 Generative AI System 34 Text Generation Unit 35 Report Generation Unit 40 First Information Terminal 50 Second information terminal

Claims

1. An evaluation acquisition unit performs a process for multiple users to acquire the user's evaluation of at least one of the interior and equipment shown in the images of properties registered on the property information site that the user views using a first information terminal, based on the user's actions at the time of viewing. a counting unit that counts the acquired evaluations of the plurality of users; The system includes an output unit that outputs information for displaying the aggregated results of evaluations from multiple users on a second information terminal for each type of interior and equipment. Information processing system.

2. The aforementioned information is for displaying, for each type of interior and equipment, the aggregated results of evaluations from multiple users and the average evaluation of at least one of the interior and equipment in multiple other properties. The information processing system according to claim 1 .

3. The evaluation unit asks the user questions in accordance with the user's actions during browsing, and obtains the user's evaluation of at least one of the interior and the equipment based on the user's answers to the questions.

3. The information processing system according to claim 1.

4. The evaluation acquisition unit asks the user a question according to the user's behavior during the browsing, and displays answer options on the first information terminal. The information processing system according to claim 3 .

5. An information processing method executed by an information processing system, comprising: A process to obtain the user's evaluation of at least one of the interior and equipment shown in the images of properties registered on the property information site that the user viewed using a first information terminal, based on the user's actions at the time of viewing, is performed for multiple users. a counting step of counting the acquired ratings of the plurality of users; The process includes an output step of outputting information for displaying the aggregated results of the user evaluations for each type of interior and equipment on a second information terminal. Information processing methods.

6. A program for causing the information processing system to execute the information processing method according to claim 5.

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