Computers, communication methods, and programs

Abstract

When a team aims to achieve its goals, managers and members communicate naturally, and a booklet is automatically generated summarizing the history of that communication. [Solution] The present invention provides a computer that generates a record book of communication between an administrator and a member, comprising: a response data acquisition unit that causes a member terminal 2 of a member who is reviewing their work to output question data regarding the work performed by the member, and acquires response data to the question data from the member terminal; and a generation unit that generates a record book composed of the response data divided into cards for each member, organized by the activity day, and arranged on pages.

Description

Technical Field

[0001] The present invention relates to a computer, a communication method, and a program used as a business communication tool.

Background Art

[0002] In recent years, chat-based communication has been spreading. Smooth workplace communication is considered important for reducing the employee turnover rate and improving business performance through the penetration of business concepts and the like.

[0003] As an example of a chat-based communication tool, Chatwork can be mentioned. In Chatwork, employees and job managers can communicate in a chat-based manner using messages, stamps, etc. (Non-Patent Document 1).

Prior Art Documents

Non-Patent Documents

[0004]

Non-Patent Document 1

Summary of the Invention

Problems to be Solved by the Invention

[0005] However, tools like Non-Patent Document 1 only record team messages chronologically, making it difficult to review information periodically by having to trace back through the history and grasp all the necessary information at once. In particular, there is a need to extract and record only commendable actions taken by team members in their work, or to extract and record only work-related know-how. In other words, there is a need for a tool that allows users to check the history of their employees' hard work. In addition, a second challenge on the ground is that even if employees are instructed to create operational manuals containing accumulated know-how, it is not easy to make it a habit to regularly record that know-how in a single manual. In other words, operational manuals are often created once, but then not updated, and become obsolete.

[0006] Therefore, the present invention aims to provide a computer, method, and program that automatically generate a booklet summarizing communications between administrators and members. [Means for solving the problem]

[0007] The present invention provides a computer that generates a record book recording communications between an administrator and a member, comprising: a response data acquisition unit that causes a member's terminal to output question data regarding the work performed by the member, and acquires response data to the question data from the member's terminal; and a generation unit that generates a record book composed of the response data, which is divided into cards for each member, organized by activity day, and arranged on pages.

[0008] Furthermore, the present invention includes a feedback data acquisition unit that shares the response data with the administrator terminal and acquires feedback data on the work from the administrator terminal to the member, It is desirable that the generation unit adds the feedback data to the response data and generates a record book in which the cards, separated for each member, are organized and arranged according to the activity day.

[0009] Although this invention falls under the category of computers, it exhibits similar functions and effects in other categories such as communication methods and programs, depending on the category. [Effects of the Invention]

[0010] According to the present invention, communication aimed at achieving team goals, as well as reflection on and feedback on members' work, can be conducted intuitively and easily. Since the history is output in booklet format, the hassle of searching back for necessary information is eliminated, and a highly visible communication history can be recorded.

[0011] Furthermore, according to this invention, know-how is registered and generated from communication in which employees answer questions to review their work. In this way, there is no need to make know-how registration a habit for employees, and know-how can be accumulated. In addition, by using work review, it becomes possible to register know-how smoothly, whereas normally, even if you ask employees to share their know-how, they have to verbalize their tacit knowledge, which is not easy to recall. Another benefit of registering know-how is that it fosters a sense of attachment and participation in the work among employees. [Brief explanation of the drawing]

[0012] [Figure 1] This figure shows the functional configuration of the computer 1 of the present invention. [Figure 2] This figure shows a flowchart of the process performed by computer 1 according to the present invention. [Figure 3] This figure shows an example of a record card 4 and a record book 5 according to the present invention. [Figure 4] This figure shows an example of a display screen that the computer 1 according to the present invention displays on the member terminal 2. [Figure 5] This figure shows an example of a record card 4 according to the present invention. [Figure 6]This figure shows an example of a record book 5 according to the present invention. [Figure 7] This is an example of a screen displayed by the Todo management module 15 of the present invention. [Figure 8] This is an example of a screen displayed by the wiki registration module 16 of the present invention. [Figure 9] This is an example of a screen displayed by the wiki registration module 16 of the present invention. [Figure 10] This is an example of a know-how book for the present invention. [Modes for carrying out the invention]

[0013] The present invention will be specifically described using preferred embodiments. However, the embodiments described below are merely examples of the present invention, and the effects of the present invention are not limited to those described in the embodiments.

[0014] Figure 1 is a diagram showing the functional configuration of the computer 1 of the present invention. As shown in Figure 1, the system 1 according to an embodiment of the present invention may consist of a member terminal 2a used by members such as employees and staff performing work, an administrator terminal 2b used by an administrator who mainly manages these employees and staff on-site, a second administrator terminal 2c used by a second administrator (for example, a manager or supervisor) who manages these employees, staff and administrators in an observer capacity, and a computer 1 connected to all of these terminals via a network 3.

[0015] The computer 1 according to the present invention may be implemented using multiple computers, such as a cloud computer, or it may be implemented using a single computer, such as a server, desktop PC, or laptop computer. In this specification, a cloud computer refers to a system that uses any computer in a scalable manner to perform a specific function, or a system that includes multiple functional modules to realize a certain system, possesses those functions, and includes a communication unit, such as a device that enables communication with other terminals or devices.

[0016] In the present invention, the member terminal 2a used by a member, the administrator terminal 2b used by an administrator, and the second administrator terminal 2c used by a second administrator are, for example, computers such as desktop personal computers, notebook personal computers, and servers, mobile terminals such as smartphones and tablet terminals, wearable terminals such as head-mounted displays such as smart glasses and smartwatches, and the like. Also, the number of member terminals 2a, administrator terminals 2b, and second administrator terminals 2c may be any number corresponding to the members, is not particularly limited, and can be designed as appropriate.

[0017] Between the computer 1 and the member terminal 2, transmission and reception of necessary data and information are executed via an information communication line such as 5G / LTE, WiFi, or a public switched telephone network (referred to as network 3 in the figure). Note that this communication may be wired communication or wireless communication.

[0018] The computer 1 includes, as a control unit, a CPU (Central Processing Unit), a GPU (Graphics Processing Unit), a RAM (Random Access Memory), a ROM (Read Only Memory), and the like. Also, the computer 1 includes, as a storage unit, data storage by a hard disk, a semiconductor memory, a recording medium, a memory card, or the like. The storage destination of the data may be a cloud service, a database, or the like. Also, the computer 1 includes, as a communication unit, a device for enabling communication with other terminals, devices, and the like. The communication method may be wireless or wired. Also, the computer 1 is assumed to include, as an input unit, functions necessary to enable operation of the computer 1. As an example, a liquid crystal display that realizes a touch panel function, a keyboard, a mouse, a hardware button on the device, a microphone for performing voice recognition, and the like can be mentioned. Furthermore, computer 1 shall have the necessary functions to enable operation of computer 1 as an output unit. Examples include display and audio output such as projection to an LCD display, PC display, or projector.

[0019] Computer 1, by having the control unit read a predetermined program, works in cooperation with the communication unit and the processing unit to realize the response data acquisition module 10, the feedback acquisition module 11, and the generation module 12. Computer 1 does not need to implement all modules at once; it may be used with only specific modules implemented.

[0020] Furthermore, member terminal 2a, administrator terminal 2b, and second administrator terminal 2c are equipped as terminal control units with a CPU, GPU, RAM, ROM, etc., and include an input unit that enables answers to questions displayed on member terminal 2, a communication unit that includes a device for communicating with other terminals and devices, and a transmission unit that sequentially transmits answers received from user operations to computer 1.

[0021] The processes executed by Computer 1 will be explained based on Figure 2, along with the processes executed by each of the modules described above. Figure 2 is a flowchart showing the processes executed by Computer 1 according to the present invention.

[0022] In this specification, each process may be executed as a function of its own nature, or it may be executed through a predetermined application. Alternatively, it may be executed by loading a predetermined program that includes each process.

[0023] As shown in Figure 2, the processing performed by computer 1 may consist of steps S1 to S7. Computer 1 includes: an answer data acquisition module 10 (steps S1 to S2) that outputs question data to member terminals 2a used by members for members to reflect on the work they are doing each day of activity, and acquires answer data to the question data from member terminals 2a; a feedback acquisition module 11 (steps S3 to S4) that shares the answer data with the administrator and acquires feedback data on the work from the administrator to the members each day of activity; and a generation module 12 (steps S5 to S7) that generates a record book 5 consisting of record cards 4, each containing the answer data and feedback data separated by activity day and by member, arranged on a predetermined page.

[0024] For example, when multiple record cards 4 are generated for a certain member, these record cards 4 are arranged vertically and horizontally in chronological order, etc., to form a predetermined page and generate a record book 5. Figure 3 shows an example of what happens when this record book 5, generated as electronic data, is printed. In this way, record cards 4 consisting of the member's response data and the administrator's feedback data are generated as a record book 5 for that member.

[0025] In the following, steps S1 to S7 are described as the processing of computer 1, but the record book may be generated (S7) during the processing from steps S1 to S3. In other words, the record book 5 may be generated using only the response data, without including the feedback data in the record card 4 and the record book 5.

[0026] The processing performed by the response data acquisition module 10 (steps S1-S2) will be explained below. The response data acquisition module 10 presents question data to member terminal 2a via member terminal 2 used by each member, for the purpose of allowing members to reflect on the work they are performing (step S1). Step S1 is performed for each activity day in which a member has performed any work or other activity, and this presentation may be in the form of question data output by computer 1 being displayed on the screen of member terminal 2.

[0027] Figure 4 shows an example of a member terminal 2a displaying question data for reflecting on work. In the figure, the member inputs and answers questions 1-4. The question data displayed here includes items that allow the member to reflect on the content of their work or activities, as shown in Figure 4. Examples include the member's score for their work on the activity day, evaluations from customers who visited the store assumed by the member, what the member was able to do, the member's activities that pleased others, what the member challenged themselves with, what the member noticed while carrying out the activity, suggestions for improvement to the activity location, and questions from the member. Next, the response data acquisition module 10 acquires response data for the question data from the member terminal 2 via wireless or wired network 3 (step S2). The response data is generated when the member inputs the answer corresponding to the question data using the input device provided on the member terminal 2a. The response data acquired at this time may be text data, image data (stamps, etc.), or video data.

[0028] The processing performed by the feedback acquisition module 11 (steps S3-S4) will be explained below. The feedback acquisition module 11 shares the response data acquired by the response data acquisition module 10 with the administrator (step S3). The administrator may view the response data for each member using computer 1, or may share this response data by sending it from computer 1 to the administrator terminal 2b used by the administrator. Next, the feedback acquisition module 11 acquires feedback data for each activity day (step S4). The feedback data is generated when the administrator uses the input device of the administrator terminal 2b to input feedback on the content of the work or activity for each member's response data in the form of text data, image data (stamps, etc.), video data, etc., for each activity day.

[0029] The processing performed by the generation module 12 will be described (steps S5-S7). The generation module 12 first generates a record card 4 for each member's activity day, with response data and feedback data as a set (step S5). An example of this record card 4 is shown in Figure 5. Figure 5 is a diagram showing an example of a record card 4 generated by the computer 1 according to the present invention.

[0030] Record card 4 prominently displays the activity date and identifying information such as the member's name (e.g., Mr. / Ms. A, Employee A). It also includes the member's own evaluation score for the day, the evaluation score for the customer, response data, and feedback data. After receiving feedback data from the administrator, the member may further send response data to computer 1 from member terminal 2a in response to that feedback data. In this case, record card 4 may be generated including this sent response data.

[0031] The feedback data acquisition module 11 transmits the feedback data and response data from the administrator terminal 2b to the second administrator terminal 2c for sharing with the second administrator. At this time, the feedback data may be used as the first feedback data, and a second feedback data may be obtained from the second administrator. That is, the second administrator, who is the administrator of the members and administrators, inputs feedback (second feedback data) into the second administrator terminal 2c by referring to the members' responses and the administrator's feedback data. The second administrator terminal 2c then transmits this second feedback data to computer 1, and the feedback data acquisition module 11 obtains the second feedback data. Here, it has been explained that the second feedback data is input by the second administrator, but it may also be input by someone other than the second administrator, such as another member or administrator.

[0032] The generation module 12 may then generate a record card 4, as shown in Figure 5, including the acquired second feedback data. This makes it possible to record feedback not only from on-site managers but also from second-level managers who manage those managers.

[0033] Next, the generation module 12 places multiple record cards 4 for each member on a designated page (step S6). The record cards 4 may be arranged, for example, in chronological order with respect to the member's activity date. Next, the generation module 12 outputs the data based on the placed data so that the output result is in booklet format, and generates the record book 5 (step S7). A printer or the like may be used for this output. Alternatively, the pages may be fixed together as a booklet after outputting using glue, clips, staples, etc. An example of the record book 5 generated at this time is shown in Figure 6. Figure 6(a) is a diagram showing an example of the record book 5 generated by the computer 1 according to the present invention.

[0034] The above process makes it easy for members to reflect on their own work and for managers and secondary managers to provide feedback on it. Furthermore, since the generation module uses this history to generate a record book, this history can be viewed as a list, improving the visibility of the history list and eliminating the hassle of searching for past information.

[0035] Furthermore, as shown in Figure 6(b), statistical data such as the total number of entries, the number of entries sent, the number of entries favorited, and the number of entries added to notes may also be included in the record book 5. Figure 6(b) shows an example of a record book 5 generated by the computer 1 according to the present invention.

[0036] Through the above process, it becomes possible to visualize the changes in each member's motivation and level of contribution to their work, allowing members to feel a sense of their own growth.

[0037] Figure 7 shows an example of a To-Do screen output to member terminal 2a, administrator terminal 2b, and second administrator terminal 2c. In Figure 7, the premise is that in response to the answer data "I think it's about time to wash the chopstick holder on the table" entered from member terminal 2a, the administrator enters the feedback data "Let's wash it thoroughly! Please don't forget!". When the administrator provides feedback, the member or administrator registers this answer data as a task. For example, registration can be done by providing a To-Do registration icon on the feedback data input screen and operating on this icon. This To-Do screen is printable. Upon receiving notification of this task registration from user terminal 2a, administrator terminal 2b, or second administrator terminal 2c, the To-Do management module 15 stores the task in computer 1.

[0038] Once a task is registered, the administrator's feedback data is displayed in the To-Do item tab, surrounding the member's response data, and the task is registered as an unstarted task. This makes it easy for members, administrators, and secondary administrators to manage To-Dos generated from the response data.

[0039] Next, Figure 8 shows an example of the wiki information screen output to member terminal 2a, administrator terminal 2b, and second administrator terminal 2c. Wiki information refers to information about business knowledge (know-how), which is response data that the user, administrator, or second administrator wants to record. As a prerequisite, if the member, administrator, or second administrator recognizes that the response data entered from member terminal 2a is information about valuable knowledge (know-how), they register it as wiki information. For example, registration can be done by providing a wiki registration icon on the feedback data input screen and operating on this icon. Upon receiving a notification to register this wiki from member terminal 2a, administrator terminal 2b, or second administrator terminal 2c, the wiki registration module 16 stores the wiki information in computer 1.

[0040] Figure 9 shows a lineup of wiki information for Company A, to which the members belong, with each wiki item such as "Trust" and "Gratitude" listed. When each item is selected, the specific wiki information "How to Wash Chopstick Holders" is displayed on terminals 2a, b, and c, as shown in Figure 10. Furthermore, the information that can be registered with the wiki registration module 16 is not limited to text information; it may also include images and videos.

[0041] The generation module 12 generates a know-how book structured by arranging wiki information as shown in Figure 10. That is, for example, it generates a know-how book containing accumulated knowledge (know-how) for store A (company, etc.) to which a member belongs, by arranging the registered wiki information. This makes it possible to generate a book containing accumulated industry knowledge for store A (company, etc.). The know-how book may be printed and used. Furthermore, as shown in Figure 10, the know-how book may include not only the knowledge of store A, but also the knowledge of store B, which is in the same industry.

[0042] Through the above process, it becomes possible to record the history of individual efforts within the activity space of each member, and to manage and view information that should be shared by everyone, including the member manager and secondary manager (to-do list, wiki information), together with communication tools, thereby contributing to smooth communication within the activity space.

[0043] The means and functions described above are realized by a computer (including a CPU, information processing unit, various terminals, etc.) incorporating and executing a predetermined program. This program may be provided, for example, via a network from the computer, or through a cloud service. Alternatively, this program may be provided in the form of a recording medium that can be read by a computer. In this case, the computer reads the program from this recording medium, transfers it to an internal or external recording device, records it, and executes it. Alternatively, the program may be pre-recorded on a recording device and provided to the computer from that recording device via a communication line.

[0044] Although embodiments of the present invention have been described above, the present invention is not limited to these embodiments. Furthermore, the effects described in the embodiments of the present invention are merely a list of the most preferred effects arising from the present invention, and the effects of the present invention are not limited to those described in the embodiments. [Explanation of Symbols]

[0045] 1: Computer 2a: Member terminal 2b: Administrator terminal 2c: Second Administrator Terminal 10: Response data acquisition module 11: Feedback acquisition module 12: Generated Modules 14: Modified Module 15: To-do management module 16: Wiki Registration Module 3: Network 4: Record Card 5: Record Book

Claims

1. A computer that generates a record book containing a record of communications between administrators and members, A response data acquisition unit that outputs question data related to the work performed by a member to the member's terminal for reviewing the work, and acquires response data to the question data from the member's terminal, A generation unit generates a record book in which the aforementioned response data is divided into cards for each member, organized by the activity day, and arranged on pages. A computer equipped with [a specific feature / equipment].

2. A feedback data acquisition unit shares the aforementioned response data with the administrator terminal and acquires feedback data on the member's work from the administrator terminal. The computer according to claim 1, wherein the generation unit adds the feedback data to the response data and generates a record book in which the cards, separated for each member, are organized and arranged according to the activity day.

3. The aforementioned computer, A wiki registration section for registering knowledge to be shared among the members, which is entered into the aforementioned response data, The computer according to claim 1, further comprising:

4. The computer according to claim 3, wherein when the aforementioned knowledge is registered, the generation unit generates a know-how book arranged on predetermined pages.

5. The computer according to claim 1, further comprising a To-Do management unit for registering tasks to be performed by members, which are entered into the aforementioned response data.

6. A communication method that generates a record book documenting communications between administrators and members, The process involves outputting question data related to the work performed by a member to the member's terminal, and obtaining answer data to the question data from the member's terminal. The steps include generating a record book by organizing the aforementioned response data into cards separated by member, arranging them by activity day, and placing them on pages; A communication method that incorporates these features.

7. On the computer, The steps include: outputting question data related to the work performed by a member to the member's terminal to review the work performed by the member; and obtaining answer data to the question data from the member's terminal. The steps include generating a record book by organizing the aforementioned response data into cards separated by member, organizing them by activity day, and arranging them on pages, A program to execute.

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