Information processing device and program

Abstract

Even inexperienced planners can easily conduct wedding planning meetings. [Solution] The information processing device includes: an answer result acquisition unit that acquires the answer results of a first user to a questionnaire regarding weddings; and a display control unit that classifies a plurality of the answer results for predetermined items from the answer results into categories, and displays the plurality of the answer results classified into categories, and hearing points which are the contents of the policy that the second user, who makes a proposal to the first user regarding weddings, will confirm with the first user regarding the predetermined items, on a terminal device operated by the second user.

Description

Technical Field

[0001] The present invention relates to an information processing apparatus and a program.

Background Art

[0002] Generally, couples who hold a wedding consult a wedding planner (hereinafter sometimes simply referred to as a planner) and plan and prepare for the wedding. For example, Patent Document 1 discloses a wedding support tool aimed at improving the efficiency of consultations regarding weddings and saving time.

Prior Art Documents

Patent Documents

[0003]

Patent Document 1

Summary of the Invention

Problems to be Solved by the Invention

[0004] However, inexperienced planners may have difficulty using wedding support tools. Specifically, as an example, a wedding support tool that collects in questionnaire form the values of a couple before consultation and presents the results to the planner will be described. An experienced planner can appropriately conduct hearings with the couple based on the presented results and experience, and can easily conduct consultations and plans regarding the wedding. On the other hand, an inexperienced planner may not be able to derive what kind of hearings should be conducted based on the presented results due to lack of experience and may become confused. In this case, it is difficult for an inexperienced planner to conduct consultations and plans regarding the wedding.

[0005] The present invention has been made in view of such points, and an object thereof is to provide a technique that enables even inexperienced planners to easily conduct consultations regarding weddings. [Means for solving the problem]

[0006] One aspect of the present invention includes: a response result acquisition unit that acquires the response results of a first user to a questionnaire regarding weddings; a display control unit that classifies a plurality of the response results for predetermined items into categories, and displays the plurality of the response results classified into categories, along with hearing points which are the content of the policy that a second user who makes wedding proposals to the first user will confirm with the first user regarding the predetermined items, on a terminal device operated by the second user; This is an information processing device equipped with [a specific feature / feature].

[0007] Furthermore, in one embodiment of the present invention, the category is determined by a combination of the target person and the purpose of the wedding.

[0008] Furthermore, in one embodiment of the present invention, the correspondence between the answer result for the predetermined item and the category to which the answer result belongs is modified based on the second user's evaluation of the effectiveness of the proposal to display the answer results classified by category.

[0009] Furthermore, in one embodiment of the present invention, the display control unit displays, for each category, the answer results belonging to that category and the hearing points for that category.

[0010] Furthermore, in one embodiment of the present invention, the hearing points for the predetermined items include content relating to the response results for items different from the predetermined items.

[0011] Furthermore, one aspect of the present invention is a program that causes a computer to execute a response result acquisition step of acquiring the response results of a first user to a questionnaire regarding weddings, and a display control step of classifying a plurality of the response results for predetermined items from the response results into categories, and causing the plurality of the response results classified into categories, along with hearing points which are the contents of the policy that the second user, who makes a proposal to the first user regarding weddings, will confirm with the first user regarding the predetermined items, on a terminal device operated by the second user. [Effects of the Invention]

[0012] According to the present invention, even inexperienced planners can easily conduct consultations regarding weddings. [Brief explanation of the drawing]

[0013] [Figure 1] This is a block diagram illustrating the configuration of the system according to the embodiment. [Figure 2] This diagram illustrates an example of the processing flow in the system according to the embodiment. [Figure 3] This is a block diagram illustrating an example of the functional configuration of an information processing device according to the embodiment. [Figure 4] This figure shows an example of the first display screen, which is the screen displayed as the first question of a survey. [Figure 5] This figure shows the second and third display screens, which are examples of the screens displayed as the second question of the questionnaire. [Figure 6] This figure shows the fourth display screen, which is an example of the screen displayed as the third question of the survey. [Figure 7] This figure shows the fifth display screen, which is an example of the screen displayed as the fourth question of the survey. [Figure 8] This figure shows the sixth display screen, which is an example of the screen displayed as question 5 of the questionnaire. [Figure 9]FIG. showing a seventh display screen which is an example of a screen displayed as the sixth question of the questionnaire. [Figure 10] FIG. showing an eighth display screen which is an example of a screen displayed as the seventh question of the questionnaire. [Figure 11] FIG. showing ninth, tenth, and eleventh display screens which are examples of screens displayed as the eighth question of the questionnaire. [Figure 12] FIG. showing an example of a twelfth display screen displayed as the ninth question of the questionnaire. [Figure 13] FIG. showing an example of a thirteenth display screen displayed as the tenth question of the questionnaire. [Figure 14] FIG. showing an example of a fourteenth display screen displayed as the eleventh question of the questionnaire. [Figure 15] FIG. for explaining an example of a value pattern according to an embodiment. [Figure 16] FIG. showing fifteenth and sixteenth display screens which are examples of screens first displayed in a proposal sheet according to an embodiment. [Figure 17] FIG. showing a seventeenth display screen which is an example of a screen displayed after the sixteenth display screen in a proposal sheet according to an embodiment. [Figure 18] FIG. showing eighteenth and nineteenth display screens which are examples of screens displayed after evaluating a wedding theme in a proposal sheet according to an embodiment. [Figure 19] FIG. showing a twentieth display screen which is an example of a screen displayed after evaluating a proposed production in a proposal sheet according to an embodiment. [Figure 20] FIG. showing a twenty - first display screen D21 which is an example of a first display screen of a first proposal support tool according to an embodiment. [Figure 21] FIG. showing a twenty - second display screen which is an example of a second display screen of a first proposal support tool according to an embodiment. [Figure 22] FIG. showing a twenty - third display screen which is an example of a third display screen of a first proposal support tool according to an embodiment. [Figure 23] This figure shows a 24th display screen, which is an example of a fourth display screen of the first proposed support tool according to the embodiment. [Figure 24] This figure shows a 25th display screen, which is an example of a 5th display screen of the first proposed support tool according to the embodiment. [Figure 25] This figure shows a 26th display screen, which is an example of the first display screen of the second proposed support tool according to the embodiment. [Figure 26] This figure shows a 27th display screen, which is an example of a second display screen of the second proposed support tool according to the embodiment. [Figure 27] This figure shows a 28th display screen, which is an example of a third display screen of the second proposed support tool according to the embodiment. [Figure 28] This figure shows a 29th display screen, which is an example of a fourth display screen of the second proposed support tool according to the embodiment. [Modes for carrying out the invention]

[0014] [Embodiment] The information processing apparatus and program according to this embodiment will be described in detail below with reference to the attached drawings, with reference to preferred embodiments. In the drawings, identical or similar parts are denoted by the same or similar reference numerals. This embodiment is not limited to these embodiments and includes various modifications or improvements. In other words, the components described below include those that can be easily imagined by a person skilled in the art, and those that are substantially the same, and the components described below can be combined as appropriate. Furthermore, this embodiment may include various omissions, substitutions, or modifications of components without departing from the spirit of the present invention.

[0015] First, we will explain an example of the configuration of System 1, referring to Figure 1.

[0016] [System Configuration] Figure 1 is a block diagram illustrating an embodiment of System 1. System 1 comprises a CS-side terminal device 11, a CL-side terminal device 12, and an information processing device 20. The CS-side terminal device 11 and the CL-side terminal device 12 are examples of multiple terminal devices 10. In the following description, when the CS-side terminal device 11 and the CL-side terminal device 12 are not distinguished, they may simply be referred to as terminal devices 10.

[0017] System 1 assists Planner CL in smoothly making proposals to Couple CS regarding their wedding. These proposals define the details of the wedding the Couple CS wishes to have. These proposals may include, for example, answers to questions posed by the Couple CS, and suggestions for wedding arrangements and content. The Couple CS may also be referred to as the First User, and Planner CL as the Second User.

[0018] The CS-side terminal device 11, the CL-side terminal device 12, and the information processing device 20 are connected to each other via a network NW. The network NW is a predetermined communication network configured using circuits. The network NW is, for example, the internet. The predetermined communication network is an open network, and devices connected to the communication network can communicate with each other using a predetermined protocol.

[0019] [Configuration of CS-side terminal equipment] The CS-side terminal device 11 is, for example, an information processing device such as a personal computer, tablet, or smartphone. The CS-side terminal device 11 is mainly operated by the couple CS. The CS-side terminal device 11 comprises a display unit, a terminal operation unit, a calculation unit, and a storage unit.

[0020] The display unit of the CS-side terminal device 11 is equipped with, for example, a liquid crystal display and displays various images. In the following description, the display of an image by the display unit of the CS-side terminal device 11 is also simply referred to as presenting an image to the couple CS. The terminal operation unit of the CS-side terminal device 11 is equipped with, for example, a touch panel and detects operations of the couple CS. The processing unit of the CS-side terminal device 11 is equipped with a central processing unit (CPU) and operates based on programs and data stored in the memory unit of the CS-side terminal device 11, providing various functions.

[0021] In this embodiment, the couple CS may be a group of multiple people in a marital or romantic relationship, or it may be just one person from such a group. The couple CS will answer questionnaires and evaluate proposals made by the planner CL by operating the CS-side terminal device 11.

[0022] The CL-side terminal device 12 is an information processing device having the same components as the CS-side terminal device 11, and is, for example, an information processing device such as a personal computer, tablet, or smartphone. The CL-side terminal device 12 is mainly operated by the planner CL. The CL-side terminal device 12 may also be operated by the couple CS as needed, such as for wedding planning meetings. The CL-side terminal device 12, like the CS-side terminal device 11, includes a display unit, a terminal operation unit, a calculation unit, and a storage unit.

[0023] [Configuration of CL-side terminal device 12] The display unit of the CL-side terminal device 12 is equipped with, for example, a liquid crystal display and displays various images. In the following description, the display of an image by the display unit of the CL-side terminal device 12 is also simply referred to as presenting an image to the planner CL. The terminal operation unit of the CL-side terminal device 12 is equipped with, for example, a touchpad or keyboard and detects operations of the planner CL and couple CS. The calculation unit of the CL-side terminal device 12 is equipped with a central processing unit (CPU) and operates based on programs and data stored in the memory unit of the CL-side terminal device 12, providing various functions.

[0024] In this embodiment, Planner CL may be an individual or an organization to which Planner CL belongs. Planner CL makes proposals regarding the wedding to Couple CS.

[0025] [Configuration of the information processing device] The information processing device 20 acquires information for wedding planning from the CS-side terminal device 11 based on the operations of the couple CS. Based on the information acquired from the CS-side terminal device 11, the information processing device 20 generates a proposal support tool that facilitates the wedding planning consultation conducted by the planner CL. The information processing device 20 presents the generated proposal support tool to the planner CL. The information processing device 20 comprises an arithmetic unit 200 and a storage unit 25. The arithmetic unit 200 is equipped with a central processing unit (CPU) and operates based on programs and data stored in the storage unit 25, providing various functions. The storage unit 25 is composed of, for example, a hard disk drive or semiconductor memory (flash memory, RAM, ROM), and stores various information such as programs and data read by the arithmetic unit 200. The storage unit 25 may be implemented by a virtual storage device such as a cloud server located outside the information processing device 20.

[0026] [System Overview] Figure 2 is a diagram illustrating an example of the processing flow in System 1 according to this embodiment. Referring to Figure 2, a brief explanation will be given of the information exchanged between each device within System 1. Figure 2 shows an example of processing performed by System 1 from the time a couple CS has booked a wedding venue until the first meeting regarding the details of the wedding (for example, 3 or 4 months before the ceremony). While the timing of System 1's use has been described above, this embodiment is not limited to this example. For example, System 1 may be used before booking a wedding venue or after the first meeting.

[0027] (Step S101) Planner CL inputs couple information for couple CS who have already signed a wedding contract by operating the CL-side terminal device 12. Couple CS who have already signed a wedding contract are couple CS who have decided on the location and timing of their wedding and have booked a wedding venue. Couple information refers to information about couple CS and may include information that identifies couple CS, information about meetings, etc. Information that identifies couple CS may include, for example, personal information that identifies the couple CS (bride and groom) such as their names, and contact information such as their phone number and email address. Information about meetings may include, for example, the wedding venue booked by couple CS, the date of the first meeting, etc.

[0028] (Step S102) The information processing device 20 accepts the registration of a couple CS by obtaining couple information from the CL-side terminal device 12. The information processing device 20 stores the obtained couple information.

[0029] (Step S103) The information processing device 20 presents the registered couple CS with an email requesting them to answer a questionnaire. In addition to requesting them to answer a questionnaire about their wedding, the email also includes information about functions that the couple CS can use after answering the questionnaire to encourage them to cooperate in answering the questionnaire. The questionnaire about their wedding may include information necessary for planning the wedding, such as the scale of the wedding and the things that are important to them. In the following explanation, the questionnaire about their wedding may be simply referred to as the questionnaire.

[0030] (Step S104) The CS terminal device 11 receives an email requesting a response to the questionnaire from the information processing device 20. The couple CS responds to the questionnaire by operating the CS terminal device 11.

[0031] (Step S105) The information processing device 20 receives the responses from the couple CS by obtaining the questionnaire responses from the CS terminal device 11. The information processing device 20 stores the obtained response results.

[0032] (Step S106) The information processing device 20 creates a proposal sheet based on the responses from the couple CS. The proposal sheet displays suggestions regarding the wedding based on the responses, and may, for example, suggest a wedding theme selected by the information processing device 20 or performances to be used at the wedding. The information processing device 20 presents the proposal sheet to the couple CS by outputting and displaying the information from the proposal sheet to the CS-side terminal device 11.

[0033] (Step S107) The couple CS evaluates the proposal sheet by operating the CS-side terminal device 11. For example, the couple CS evaluates whether the wedding theme displayed on the proposal sheet, i.e., the wedding theme selected by the information processing device 20, matches their ideal wedding theme.

[0034] (Step S108) The information processing device 20 obtains theme FB information regarding the evaluation results of wedding themes from the CS-side terminal device 11. The information processing device 20 stores the obtained theme FB information.

[0035] (Step S109) The couple CS also evaluates whether they are interested in the performance selected by the information processing device 20 by operating the CS-side terminal device 11. Performance may be, for example, props such as performance items, or performances other than props. Performance may include, for example, venue decoration, floral arrangements, video performances, photographs / albums, wedding favors, etc. In the following description, performances and performance items will be simply abbreviated as performances. The term "○○ performance" described later will also be abbreviated in the same way, and in reality will refer to "○○ performance or ○○ performance item".

[0036] (Step S110) The information processing device 20 obtains performance feedback information regarding the evaluation results of the wedding performance from the CS-side terminal device 11. The information processing device 20 stores the obtained performance feedback information.

[0037] (Step S111) The information processing device 20 compiles the acquired information and creates a proposal support tool. The proposal support tool may include, for example, a first proposal support tool for pre-meeting preparations related to the wedding and a second proposal support tool for on-the-day customer service used in the wedding meeting. In the following description, when the first proposal support tool and the second proposal support tool are not distinguished, they may simply be referred to as the proposal support tool.

[0038] (Step S112) The information processing device 20 outputs the first proposal support tool for pre-meeting preparation to the CS-side terminal device 11 before the scheduled meeting time. Planner CL checks the first proposal support tool by operating the CL-side terminal device 12 and prepares for the meeting.

[0039] (Step S113) The information processing device 20 outputs the second proposal support tool to be used in the meeting to the CS-side terminal device 11 before the scheduled meeting time. The planner CL conducts the meeting while checking the second proposal support tool by operating the CL-side terminal device 12. Alternatively, the planner CL may conduct the meeting while sharing the second proposal support tool by showing the display unit of the CL-side terminal device 12 to the couple CS.

[0040] [Functional Configuration of Information Processing Equipment] Next, with reference to Figure 3 and subsequent figures, we will specifically describe an example of an information processing device 20 that provides support for meetings according to an embodiment of this system.

[0041] Figure 3 is a block diagram illustrating an example of the functional configuration of the information processing device 20 according to the embodiment. The calculation unit 200 of the information processing device 20 includes a questionnaire unit 21, a proposal unit 22, a first proposal support tool unit 23, and a second proposal support tool unit 24 as its functional units. Each of these functional units does not have to be included in a single device, and the information processing device 20 may be composed of multiple devices.

[0042] [Functions of the Survey Section] The survey unit 21 includes a registration reception unit 211, a survey transmission unit 212, and a response result acquisition unit 213 as its functional units. The survey unit 21 executes processes related to acquiring survey response results from couple CS (for example, steps S101 to S105).

[0043] The registration reception unit 211 accepts registration of couple CS by obtaining couple information of the couple CS from the CL-side terminal device 12.

[0044] The survey transmission unit 212 outputs information related to the survey to the CS-side terminal device 11 operated by the couple CS who has registered. This information may include, for example, the survey itself, or the URL of the website where the survey is displayed (hereinafter sometimes simply referred to as the survey URL). Specifically, the survey transmission unit 212 sends a survey response request email containing the survey URL to the email address indicated in the couple information. The couple CS responds to the transmitted survey by operating the CS-side terminal device 11.

[0045] The response result acquisition unit 213 acquires the couple CS's responses to the questionnaire. The response result acquisition unit 213 stores the acquired response results in the storage unit 25. The response result acquisition unit 213 may also output the acquired response results to the proposal generation unit 221, which will be described later.

[0046] [questionnaire] Referring to Figures 4 through 14, we will explain an example of a questionnaire presented to a couple's CS (Couple's Consultation). Note that this questionnaire may also be referred to as a pre-counseling questionnaire.

[0047] Figure 4 shows the first display screen D1, which is an example of the screen displayed as Question 1 (Q1) of the questionnaire. Question 1 (Q1) displays, "Approximately how many guests are you planning to invite to your wedding?" The cost of a wedding generally varies depending on the number of attendees, as it involves preparing wedding favors and meals. By knowing the number of guests invited to the wedding, the planner CL can understand the range of costs required for the wedding.

[0048] Figure 5 shows the second and third display screens, D2 and D3, which are examples of the screens displayed as Question 2, Q2, of the questionnaire. Question 2, Q2, asks, "Approximately how many relatives / friends / work colleagues are you planning to invite?" In other words, Question 2, Q2 asks about the breakdown of the guests to be invited. Based on the breakdown of invited guests, the planner CL can understand how much importance the couple CS places on relatives, friends, and work colleagues, respectively.

[0049] Figure 6 shows the fourth display screen D4, which is an example of the screen displayed as Question 3 (Q3) of the questionnaire. Question 3 (Q3) displays, "What is your budget for the wedding?" Based on the wedding budget and the number of guests to be invited, planner CL can narrow down the details of the wedding to be held.

[0050] Figure 7 shows the fifth display screen D5, which is an example of the screen displayed as Question 4, Q4 of the questionnaire. Question 4, Q4 displays the question, "What are your thoughts on wedding expenses?" The options are "I want to fulfill my ideals rather than stay within budget," "I want to stay within budget," "I want to keep costs down as much as possible," and "I don't know yet." Planner CL can use the answers to the question about thoughts on wedding expenses as a criterion for deciding whether to propose a plan that exceeds the budget stated by the couple CS. Planner CL can also use this as a criterion for deciding whether or not to propose a plan that is even cheaper than the budget stated by the couple CS.

[0051] Figure 8 shows the sixth display screen D6, which is an example of the screen displayed as Question 5 (Q5) of the questionnaire. Question 5 (Q5) displays "What kind of wedding do you want?", and the answer options include words that represent images of weddings. The couple (CS) can, for example, select the word that matches their ideal image of a wedding from among several answer options. By asking about the image of a wedding, the planner (CL) can understand the image of the wedding that the couple (CS) wants to have and propose arrangements that align with that image.

[0052] Figure 9 shows Screen D7, which is an example of the screen displayed as Question 6 (Q6) of the questionnaire. Question 6 (Q6) displays the question, "Please select what you value most in your wedding." By asking what couples value most in their wedding, planners can understand what couples want to prioritize spending money on in their wedding.

[0053] Figure 10 shows the eighth display screen D8, which is an example of the screen displayed as Question 7 (Q7) of the questionnaire. Question 7 (Q7) displays the question, "Please select the person you value most at your wedding." Planner CL can use the couple's (CS) answer to the question about the person they value most at their wedding as a criterion for determining the wedding theme.

[0054] Figure 11 shows examples of screens displayed as Question 8 (Q8) of the questionnaire: Screen 9 (D9), Screen 10 (D10), and Screen 11 (D11). Question 8 (Q8) displays the question, "What kind of wedding ceremony ideas would you like to incorporate?" Planner CL can use the couple's answers to this question as criteria for selecting wedding ceremony ideas to propose to the couple.

[0055] Figure 12 shows an example of the 12th display screen D12, which is displayed as Question 9 (Q9) of the questionnaire. Question 9 (Q9) displays, "Which of the following applies to wedding preparations?" Planner CL can, for example, propose a plan in which Planner CL takes over tasks (for example, creating the video to be shown at the reception) to a couple CS who answered, "We want to minimize the effort involved."

[0056] Figure 13 shows an example of the 13th display screen D13, which is displayed as Question 10 (Q10) of the questionnaire. Question 10 (Q10) asks, "Please tell us your criteria when purchasing products." The answer options include whether the selection method is "design-oriented" or "functionality-oriented," and whether the preference is "something different from others" or "something that doesn't deviate too much from others." Based on these criteria, the planner CL can understand the couple CS's selection criteria for event planning and propose event planning that is more suitable for the couple CS.

[0057] Figure 14 shows an example of the 14th display screen D14, which is displayed as Question 11 (Q11) of the questionnaire. Question 11 (Q11) displays the question, "Please tell us about your wedding planning and preparation status." If the couple CS answers that they are frequently discussing wedding planning, the planner CL can understand what the couple CS is planning. This allows the planner CL to ask the couple CS about their plans and align their understanding before making any proposals.

[0058] [Functions of the Proposal Department] Returning to Figure 3, let's explain the functions of the proposal unit 22. The proposal unit 22 comprises a proposal generation unit 221, a proposal display control unit 222, and an evaluation reception unit 223 as its functional units. The proposal unit 22 performs processes such as generating a proposal sheet based on the response results from Couple CS and receiving evaluations of the proposal sheet (for example, steps S106 to S110).

[0059] The proposal generation unit 221 obtains the response results from the couple CS from the response result acquisition unit 213 or the storage unit 25. Based on the response results, the proposal generation unit 221 generates a proposal sheet. The proposal sheet provides the couple CS with suggestions regarding the wedding, such as a wedding theme or suggestions for wedding performances, and may be called the first proposal. The proposal generation unit 221 may, for example, determine the couple CS's value patterns based on the response results and generate proposal sheets defined for each value pattern. The determined value patterns may be stored in the storage unit 25. A detailed explanation will be given with reference to Figure 15.

[0060] Figure 15 is a diagram illustrating an example of a values ​​pattern according to an embodiment. A values ​​pattern has multiple evaluation axes. Figure 15 shows an example in which a values ​​pattern has evaluation axes for: who the wedding is for (who is the main character?), what the purpose of the wedding is (what do we want to do?), and what kind of atmosphere we want the wedding to have (how do we want it to be?).

[0061] The target audience for "Who is this wedding for?" could be, for example, four types: "the couple," "the bride," "the parents," and "the guests." Since the content of the wedding will change depending on the target audience, "Who is this wedding for?" is included as an evaluation axis for value patterns. For example, for a couple whose target audience is "guests," a bouquet toss, where the bouquet is thrown to unmarried guests, could be suggested as part of the wedding ceremony.

[0062] The purpose of a wedding can be, for example, three types: "to express gratitude," "to feel a bond," and "to be blessed." Since the content of the wedding will change depending on the purpose, the evaluation axis of the value pattern will include "what the purpose of the wedding is." For example, for a couple whose purpose is "to be blessed," a flower shower where guests throw flower petals at the bride and groom as they leave the wedding venue after the ceremony could be suggested as a wedding element.

[0063] The desired atmosphere for a wedding can be categorized into four types (four quadrants), such as "rich and formal," "rich and casual," "simple and formal," and "simple and casual." Because the content and scale of the same wedding performance will change depending on the desired atmosphere, the evaluation axis for value patterns includes "what kind of wedding performance you want." For example, for a couple whose desired atmosphere is "rich and formal," it might be appropriate to suggest a more luxurious wedding dress and decorations than those for a "simple and formal" wedding.

[0064] In the above case, there are 48 types of value patterns (4 x 3 x 4). The proposal generation unit 221 determines the value pattern that matches the couple's customer satisfaction (CS) based on the couple's response results, for example. The proposal generation unit 221 also generates a proposal sheet for each value pattern that matches the couple's CS. The proposal sheet for each value pattern may be predetermined by statistically analyzing the ideal wedding theme and the types of performances that interest the person whose value pattern matches. Alternatively, the proposal sheet for each value pattern may be predetermined based on the performances and other elements that a skilled wedding planner would propose to a person whose value pattern matches.

[0065] The proposal generation unit 221 may also generate proposal sheets using a machine learning model that uses the response results as training data and the proposal sheets created by the planner CL, etc., as training data.

[0066] The proposal display control unit 222 outputs information about the proposal sheet generated by the proposal generation unit 221 to the CS-side terminal device 11, thereby displaying the proposal sheet on the CS-side terminal device 11. The proposal display control unit 222 may also be referred to as the first proposal display control unit. The couple CS checks the proposal sheet displayed on the CS-side terminal device 11 and evaluates the proposal sheet.

[0067] The proposal generation unit 221 may, if necessary, output information regarding the proposal sheet to the CL-side terminal device 12, thereby displaying it on the CL-side terminal device 12. The planner CL may also confirm the contents of the proposal sheet displayed to the couple CS.

[0068] The evaluation reception unit 223 accepts evaluations of the proposal sheet from the couple CS based on the operation of the CS-side terminal device 11 by the couple CS.

[0069] [Proposal Sheet (Proposal 1)] Next, with reference to Figures 16 to 18, we will specifically explain an example of a proposal sheet displayed on the CS terminal device 11 and an example of evaluation of the proposal sheet.

[0070] Figure 16 shows the 15th display screen D15 and the 16th display screen D16, which are examples of the screens that are initially displayed in the proposed sheet according to the embodiment. The 15th display screen D15 shows that the candidate wedding theme and candidate performance based on the answer results have been determined. It also shows that after evaluating whether the candidate wedding theme matches the couple CS's own image of their ideal wedding, the candidate performance is displayed. The 16th display screen D16 shows an example in which three themes have been determined as the couple CS's wedding theme: "#A wedding with close proximity to guests", "#Conveying emotion to guests", and "Satisfying all guests".

[0071] Figure 17 shows the 17th display screen D17, which is an example of a screen displayed after the 16th display screen D16 in the proposal sheet according to the embodiment. The 17th display screen D17 displays a screen in which the couple CS evaluates, on a 5-point scale, whether each theme determined by the information processing device 20 is suitable for their ideal wedding. One example shown is that the couple CS's evaluation is performed using a Likert scale, with options ranging from "1. Completely wrong" to "5. Perfect." The evaluation reception unit 223 accepts the evaluation from the couple CS by obtaining the evaluation response results for the wedding themes from the CS-side terminal device 11. The evaluation reception unit 223 stores theme FB information related to the acquired evaluation results in the storage unit 25. The evaluation reception unit 223 may also output the theme FB information to the first proposal support tool unit 23. Couple CS are often more moved by the performance items displayed afterward than by the wedding theme itself. The information processing device 20 prevents the couple CS from dropping out by narrowing down the number of wedding themes to be evaluated based on the response results.

[0072] Figure 18 shows the 18th display screen D18 and the 19th display screen D19, which are examples of screens displayed after evaluating a wedding theme in the proposed sheet according to the embodiment. The 18th display screen D18 and the 19th display screen D19 display screens that allow the couple CS to evaluate whether each of the performances determined by the information processing device 20 is suitable for their ideal wedding using a binary scale of "not quite right" and "interesting". Candidate performances may be defined for each category. For example, there may be candidates for performances for each of the three categories: "venue decoration / floral arrangements", "photos / albums", and "video performances". The couple CS evaluates the displayed performances by operating the "not quite right" button D181 if the performance is not quite right, and by operating the "interesting" button D182 if the performance is interesting. The evaluation reception unit 223 accepts the evaluation by the couple CS by obtaining the evaluation response results for the performances from the CS-side terminal device 11. The evaluation reception unit 223 stores the performance FB information related to the acquired evaluation results in the storage unit 25. The evaluation reception unit 223 may output the performance feedback information to the first proposal support tool unit 23, the second proposal support tool unit 24, etc. Among the performances, those highly rated by the couple CS may be referred to as highly rated performances or first performances, and those lowly rated by the couple CS may be referred to as low-rated performances or second performances. In the above, an example of a two-point scale for evaluating performances is shown, but this embodiment is not limited to this example. For example, there may be three or more levels of evaluation for performances. If there are three or more levels of evaluation for performances, the information processing device 20 may distinguish between highly rated and low-rated performances based on predetermined criteria. The predetermined criteria are determined by the designer or planner CL of the information processing device 20, and may be, for example, a moderate evaluation (for example, the third level out of five). The information processing device 20 may designate performances that receive an evaluation of or above the predetermined criteria as highly rated performances, and performances that receive an evaluation below the predetermined criteria as low-rated performances. Performances that have not been evaluated at all by the couple CS may be referred to as unevaluated performances.

[0073] Figure 19 shows a 20th display screen D20, which is an example of a screen displayed after evaluating the proposed performance in the proposal sheet according to the embodiment. The 20th display screen D20 also shows a list of other proposed performances, with a "Not So Good" button D181 and an "Interested" button D182 displayed. After evaluating the judged performances, the couple CS can check each performance. The couple CS may also check and evaluate performances other than the proposed performances.

[0074] [Functions of the First Proposal Support Tool Department] Returning to Figure 3, the functions of the first proposal support tool unit 23 will be explained. The first proposal support tool unit 23 comprises an extraction unit 231, a hearing point display control unit 232, a category display control unit 233, and a second proposal display control unit 234 as its functional units. The first proposal support tool unit 23 is a proposal support tool that assists the planner CL in meetings based on the couple CS's response results and evaluation results, and executes a process (for example, steps S111 and S112) to generate and display the first support tool for pre-preparation.

[0075] Although the diagram shows the first proposal support tool unit 23 comprising a hearing point display control unit 232, a category display control unit 233, and a second proposal display control unit 234 as separate functional units, this embodiment is not limited to this example. The first proposal support tool unit 23 may also include a display control unit 235, which is a single functional unit that executes the processing of the hearing point display control unit 232, the category display control unit 233, and the second proposal display control unit 234 together. In other words, the hearing point display control unit 232, the category display control unit 233, and the second proposal display control unit 234 are examples of functions that are divided and executed by the display control unit 235.

[0076] The extraction unit 231 obtains the results of the questionnaire answered by the couple CS from the response result acquisition unit 213 or the storage unit 25. From the obtained response results, the extraction unit 231 extracts the response results for items that the planner CL will confirm with the couple CS (hereinafter sometimes referred to as "items to be confirmed"). Items to be confirmed are items related to the couple CS's ideal wedding image, such as their preferences and image of the wedding. By confirming or delving deeper into the items extracted by the extraction unit 231, the planner CL can understand what the couple CS imagines as their wedding image and make proposals that are in line with the couple CS. Items to be confirmed may include, for example, the breakdown of guests (Question 2, Q2), what is important to them at the wedding (Question 6, Q6), the person they value most at the wedding (Question 7, Q7), and their image of the wedding's production (Question 8, Q8).

[0077] The hearing point display control unit 232 generates hearing points for the answer results of the items extracted by the extraction unit 231. The hearing point display control unit 232 may, for example, generate hearing points according to the answer results of the couple CS, or it may generate predetermined hearing points for each item. The hearing points are the content of the policy that the planner CL will confirm with the couple CS regarding the answer results during the meeting. For each item extracted by the extraction unit 231, the hearing point display control unit 232 associates the answer results with the hearing points and generates the first proposal support tool. The first proposal support tool displays the content of the answer results, theme FB information, and production FB information. Associating means displaying the hearing points so that the hearing points for one answer result are not recognized as hearing points for another answer result. The hearing point display control unit 232 may, for example, display the hearing points separately from the answer results. The hearing point display control unit 232 outputs information about the first proposal support tool to the CL-side terminal device 12, thereby causing the CL-side terminal device 12 to display the first proposal support tool.

[0078] The category display control unit 233 obtains the response results for predetermined items from the survey response results from the storage unit 25. The predetermined items are items that ask at least about the target person and the purpose of the wedding, for example, question 8 Q8 which asks about the image of the performance that the person would like to incorporate into the wedding. The category display control unit 233 classifies the response results for the predetermined items into categories. A category is determined by at least the combination of the target person and the purpose of the wedding. For example, in this embodiment there are four types of target people: "the couple," "the bride," "the parents," and "the guests," and three types of wedding purposes: "to express gratitude," "to feel a bond," and "to be blessed," so there are 4 x 3 = 12 types of categories. Each response to question 8 Q8 may be associated with the category information to which the response belongs and stored in the storage unit 25 in advance. In this case, the category display control unit 233 determines the category of each answer result by comparing the answer result for question 8, Q8 with the information stored in the memory unit 25 that associates the answer result with a category, i.e., the information that shows the correspondence between the answer result and the category, and classifies the answer results for predetermined items by category. The category display control unit 233 generates a first proposal support tool in which multiple answer results for predetermined items are classified and displayed by category. The category display control unit 233 outputs information about the first proposal support tool to the CL-side terminal device 12, causing the CL-side terminal device 12 to display the first proposal support tool.

[0079] The second proposal display control unit 234 obtains at least one of the theme feedback information and the production feedback information, which are the couple's CS evaluations of the wedding proposals, from the storage unit 25. The second proposal display control unit 234 also obtains information from the storage unit 25 that indicates the couple's CS value pattern. Based on the couple's CS evaluation of the proposal sheet (first proposal), the second proposal display control unit 234 determines the second proposal, which is the next candidate proposal for the wedding. For example, the second proposal display control unit 234 may determine one or more next candidate value patterns by changing one of the evaluation axes of the value pattern to which the couple's CS belongs, as determined by the proposal generation unit 221. Specifically, if the couple's CS value pattern is "Family × Want to express gratitude × (Rich and formal)", the second proposal display control unit 234 may determine "Family × Want to be blessed × (Rich and formal)" as the next candidate value pattern. The second proposal display control unit 234 generates a first proposal support tool on which the second proposal, which is a proposal defined for the next candidate value pattern, is displayed. The second proposal display control unit 234 outputs information about the first proposal support tool to the CL-side terminal device 12, thereby causing the CL-side terminal device 12 to display the first proposal support tool. The evaluation axis set by the second proposal display control unit 234 may, for example, be an evaluation axis associated with the wedding theme for which the couple's CS evaluation was low. The second proposal may be determined to be at least one of the wedding theme and the wedding performance.

[0080] Although it is stated above that the hearing point display control unit 232, the category display control unit 233, and the second proposal display control unit 234 generate the first proposal support tool, the hearing point display control unit 232, the category display control unit 233, and the second proposal display control unit 234 generate the display of the target section within the first proposal support tool, and do not generate a separate first proposal support tool.

[0081] The items extracted by the extraction unit 231 may, for example, be items that the couple CS has indicated as important. In this case, the questionnaire transmission unit 212 may also send a questionnaire to the CS-side terminal device 11 asking about items that the couple CS considers important, in addition to questions 1 through 11 (Q11), and have the CS respond. The hearing point display control unit 232 displays the response results and hearing points for the items extracted by the extraction unit 231 that the couple CS has indicated as important.

[0082] The items extracted by the extraction unit 231 may be changed, for example, based on evaluations by planner CLs. Specifically, for items where hearing points are displayed, the planner CL evaluates whether the proposal made to the couple CS or the preparation of the proposal was successful because hearing points were displayed for that item. For example, the planner CL evaluates the effectiveness of displaying hearing points for a particular item in the proposal based on criteria such as, "The meeting went well because hearing points were displayed for this item," or "Hearing points are not necessary for this item." The evaluation may be done by selecting from multiple options or by using a free-response method. The information processing device 20 may define items to be normally extracted based on evaluations from multiple planner CLs, or it may define items to be extracted in the first proposal support tool created for a specific planner CL (for example, one person) based on their evaluation. The items extracted by the extraction unit 231 may be changed based on the operations of the designer or planner CL of the information processing device 20, or they may be changed by the unillustrated functional units of the information processing device 20 or by machine learning models stored in the storage unit 25.

[0083] The content of the hearing points displayed by the hearing point display control unit 232 may be changed, for example, based on the evaluation of the planner CL. The planner CL may, for example, evaluate whether the proposals made to the couple CS or the preparation of those proposals were successful as a result of the displayed content of the hearing points. For example, the planner CL may evaluate the effectiveness of the proposals regarding the content of the displayed hearing points based on criteria such as, "The meeting went well because this content of the hearing point was displayed," "This content of the hearing point is unnecessary," or "This content of the hearing point causes confusion." The evaluation of the content of the hearing points may be carried out in the same way as the evaluation of the extracted items. Furthermore, the content of the hearing points may be changed in the same way as the changes to the extracted items.

[0084] Furthermore, the criteria used by the category display control unit 233 to classify the response results, that is, the correspondence between the response results and the categories to which the response results belong, may be changed, for example, based on the evaluation of the planner CL. The planner CL may, for example, evaluate whether the classification criteria are appropriate for the classified response results, and whether the proposals made to the couple CS and the preparation of those proposals were successful as a result of that classification. For example, the planner CL may evaluate the effectiveness of displaying response results classified according to a certain classification criterion in the proposal, using criteria such as, "Because it was classified in this way, it was easy to understand the wedding that the couple CS wanted, and the meeting went well," or "If it is classified in this way, it is difficult to understand the couple CS's wedding." Furthermore, the evaluation of the classification criteria may be carried out in the same way as the evaluation of the extracted items. Also, the classification criteria may be changed in the same way as the changes to the extracted items.

[0085] [First Proposal Support Tool] Referring to Figures 20 to 23, an example of a first proposal support tool for pre-meeting preparation, presented to the planner CL, will be explained. This first proposal support tool may also be referred to as a meeting preparation sheet.

[0086] Figure 20 shows a 21st display screen D21, which is an example of the first display screen of the first proposal support tool according to the embodiment. The 21st display screen D21 has a planner proposal sheet display button D211, a response result display unit D212, and a hearing point display unit D213 as its screen configuration.

[0087] Figure 21 shows a 22nd display screen D22, which is an example of the second display screen of the first proposed support tool according to the embodiment. The 22nd display screen D22 is a screen that is displayed by scrolling the 21st display screen D21. The 22nd display screen D22 has a screen configuration consisting of an answer result display section D212, a hearing point display section D213, and an answer result list display button D221.

[0088] The Planner Proposal Sheet Display button D211, when pressed, displays a proposal sheet for Planner Clients. This proposal sheet reflects the evaluation of the Couple Clients.

[0089] The response result display unit D212 displays the couple CS response results for the items extracted by the extraction unit 231. The hearing point display unit D213 displays the confirmation policy regarding the response results. In the 21st display screen D21 and the 22nd display screen D22, the response result display unit D212 and the hearing point display unit D213 are displayed in correspondence with each other. Specifically, the response result display unit D212 and the hearing point display unit D213 for the same item are enclosed in a frame to prevent confusion with other response results or hearing points.

[0090] The hearing point display section D213 includes, for example, a confirmation policy regarding the couple's customer service (CS) responses. For instance, the hearing point display section D213 for the item "Breakdown of Guests" states, "It appears that the couple has the following ideas regarding the number of guests from relatives, friends, and colleagues. During the meeting, using this information as a basis, asking about the number of guests each for the bride and groom, and specifically who they plan to invite, will give you a better understanding of their intentions." In this way, the hearing point display section D213 displays the specific content to be confirmed and the purpose of that confirmation as part of the confirmation policy, encouraging the planner CL to confirm or delve deeper into the topic.

[0091] Display screens D21 (21st) and D22 (22nd) show examples of items that are displayed, such as "Breakdown of guests (Question 2, Q2)", "What is important to you at the wedding (Question 6, Q6)", and "The person you value most at the wedding (Question 7, Q7) and your vision for the wedding's presentation (Question 8, Q8)". By focusing on the answers to these items, the planner CL can understand the couple CS's image, ideas, and preferences regarding their wedding, and make proposals that align with the couple CS's ideal.

[0092] The results for "Wedding Ceremony Production Image (Question 8, Q8)" displayed on screen D22 are categorized and displayed accordingly. Specifically, the eight responses selected by the couple's customer service (CS) as wedding ceremony production images are categorized into four categories: "Family x Want to deepen bonds," "Family x Want to be blessed," "Family x Want to express gratitude," and "The couple x Want to deepen bonds." Based on the categorized responses, the planner (CL) can easily grasp the couple's image of their wedding from the bias in the types of categories and the number of responses included in each category. Furthermore, by understanding the couple's image of their wedding and confirming key points during the interview, the planner (CL) can make proposals that align with the couple's ideal.

[0093] The hearing points display section D213 for "Wedding Ceremony Production Image (Question 8, Q8)" displayed on the 22nd display screen D22 includes content related to the answer result for "The Person Most Important to You at Your Wedding (Question 7, Q7)," which is a different item from "Wedding Ceremony Production Image (Question 8, Q8)." Items that are different from the specified items and are included in the hearing points display section D213 for the specified items are, for example, items that ask about content related to the specified items. Items that are different from the specified items are, for example, items that ask about what is important in at least one of the elements that make up each category of the specified items, from which the answer results are classified by category (for example, the target people or the purpose of the wedding). Specifically, "The Person Most Important to You at Your Wedding (Question 7, Q7)," whose answer result is displayed in the hearing points display section D213 for "Wedding Ceremony Production Image (Question 8, Q8)," is an item related to "the target people" that is included in the elements that make up each category of "Wedding Ceremony Production Image (Question 8, Q8)," and is an item that asks about the "target people" that the couple CS considers important in their wedding. By displaying the results of the question "Who is most important to you at your wedding? (Question 7, Q7)" in the D213 section of the hearing points display for "Wedding ceremony image (Question 8, Q8)," the planner CL can determine the importance of each element (target person) that the couple CS considers important, based on what the couple CS values ​​for each element (target person). This allows the planner CL to propose wedding ceremonies and other elements that align with the couple CS's desired wedding image.

[0094] The "Show Response List" button D221, when pressed, displays the couple's responses to the questionnaire. The planner may then review the responses to other items to gain a further understanding of the couple's thoughts on their wedding.

[0095] Figure 22 shows a 23rd display screen D23, which is an example of a third display screen of the first proposal support tool according to the embodiment. The 23rd display screen D23 is a screen that is displayed by scrolling the 22nd display screen D22. The 23rd display screen D23 has a first proposal evaluation display unit D231 and a second proposal display button D232 as its screen configuration.

[0096] The first proposal evaluation display unit D231 shows the couple's customer satisfaction (CS) evaluation for the wedding theme from the first proposal. Because the couple's CS value patterns are classified based on the survey responses, the couple's CS evaluation for the wedding theme tends to be high.

[0097] The second suggestion display button D232, when pressed, displays the second suggestion, which is the next option after the first suggestion. Depending on the couple's customer satisfaction (CS), the second suggestion may perfectly match their determined value pattern, or it may deviate slightly. If the planner CL wants to check other suggestions besides the first suggestion, they may display the second suggestion, which is displayed in the next option value pattern after the determined value pattern. By confirming the displayed second suggestion during the meeting, the planner CL can understand the couple's ideal wedding vision.

[0098] Note that while the 22nd display screen D22 shows an example where one interview point is displayed for the item "Wedding Ceremony Production Image," this embodiment is not limited to this example. For example, interview points may be displayed for each category. For example, for the category "Family x Want to Express Gratitude," an interview point such as "Let's confirm if they have any particular preferences regarding gifts for family, such as letters or flowers" may be displayed. Furthermore, interview points may be displayed for each target group, such as "Family," or for each purpose, such as "Want to Express Gratitude."

[0099] Figure 23 shows a 24th display screen D24, which is an example of a fourth display screen of the first proposal support tool according to the embodiment. The 24th display screen D24 is the screen that is displayed below the second proposal display button D232 when the second proposal display button D232 is operated. The 24th display screen D24 has a hearing point display section D213 and a second proposal display section D241 as its screen configuration.

[0100] The second proposal display section D241 shows the second proposed wedding theme. Planner CL can understand the couple CS's ideal wedding vision by confirming the second proposed wedding theme during the meeting. However, the second proposed wedding theme is not presented to the couple CS. This is because couple CS rarely want to precisely decide on a wedding theme, and presenting the second proposed wedding theme to them may lead to them dropping out.

[0101] Figure 24 shows a 25th display screen D25, which is an example of a 5th display screen of the first proposed support tool according to an embodiment. The 25th display screen D25 is a screen that is displayed by scrolling the 23rd display screen D23 or the 24th display screen D24. The 25th display screen D25 comprises an evaluation count display unit D251 and an evaluation performance list display unit D252 as its screen configuration.

[0102] The evaluation count display unit D251 shows the evaluation results for the performance as a number. For example, the evaluation count display unit D251 shows the number of evaluations for each category, such as "venue decoration / floral arrangements," "video production," and "photos / albums," as well as the number of evaluations for "all categories," for both highly-rated and poorly-rated performances.

[0103] The evaluation performance list display unit D252 displays information about each evaluated performance. Furthermore, the details of a performance can be viewed from the displayed evaluation performance.

[0104] [Functions of the Second Proposal Support Tool Section] Returning to Figure 3, the functions of the second proposal support tool unit 24 will be explained. The second proposal support tool unit 24 includes a progress schedule display control unit 241 as its functional unit. The second proposal support tool unit 24 is a proposal support tool that associates the performances highly rated by Couple CS with the progress schedule. It executes a process (for example, steps S111 and S113) to generate and display the second proposal support tool for customer service on the day.

[0105] The schedule display control unit 241 obtains the couple's customer satisfaction (CS) responses to the questionnaire. The schedule display control unit 241 also obtains performance feedback (FB) information, which is the couple's CS evaluation of the performance, from the storage unit 25. The schedule display control unit 241 generates a schedule that reflects the questionnaire responses and the performance FB information. The schedule displays the events that take place at the wedding in chronological order and is used to convey the image of the wedding day to the couple CS. Events may include, for example, "the bride and groom entering the venue" and "the bride's hair and makeup" after arriving at the venue, "preparation" before the ceremony, "commemorative photo shoot," "guests arriving and being checked in," "the start of the ceremony," and "the wedding ceremony," "introductions of relatives" and "group photo" before the reception, "guests entering" during the reception, "welcome speech," "congratulatory speeches," "start of meal and conversation," "cake cutting," "first bite and thank you bite," "leaving for a change of clothes," "profile video," "re-entrance after changing clothes," "entering with entertainment and speeches from friends," "dessert," "presentation of letters and commemorative gifts," "congratulatory speeches from representatives of both families," and "end credits," and "reviewing memories of the day" after the ceremony.

[0106] The schedule display control unit 241 identifies, based on the response results, the events included in the schedule that the couple CS considers important in their wedding (hereinafter sometimes referred to as "important events"). Specifically, the schedule display control unit 241 identifies important events from the responses that the couple answered as "interested" and from the responses to question 6, Q6, which asks what the couple considers important in their wedding.

[0107] The schedule display control unit 241 generates a schedule for the wedding day that includes information about matters that the couple CS has indicated as important. For example, the schedule display control unit 241 generates a schedule in which important events and indicators indicating that an event is important are associated with each other. For example, the schedule display control unit 241 displays an indicator indicating that an event is important within the display field for important events. An indicator indicating that an event is important is, for example, "Answered" to indicate that it is included in the answer results, an indicator that is not attached to events other than important events. Note that "associated" means that the indicator indicating that an event is important is displayed in a way that does not cause confusion with an indicator attached to an event other than an important event, for example, the indicator indicating that an event is important may be displayed within the field that displays the content of the important event.

[0108] Furthermore, the progress display control unit 241 creates a progress schedule by associating highly-rated performances with the events in which they are used, based on the performance FB information. At this time, highly-rated performances are displayed with emphasis so as not to be confused with low-rated performances. Emphasis may be a marking that is not attached to low-rated performances, such as "interesting," or it may be a difference in the display position of highly-rated and low-rated performances. For example, highly-rated performances used in events included in the progress schedule may be displayed at the beginning of the text within the area where the performance for that event is displayed. The beginning of the text may be, for example, the upper left in horizontal writing and the upper right in vertical writing. Conversely, low-rated performances used in events included in the progress schedule may be displayed at the end of the text within the area where the performance for that event is displayed. The end of the text may be, for example, the lower right in horizontal writing and the lower left in vertical writing. Generally, people tend to view things in the order of upper left, upper right, lower left, and lower right. By displaying highly-rated performances at the beginning of the text, they can be emphasized and made more noticeable. Furthermore, "associated" means displaying the performance in a way that prevents confusion with performances used in events other than the one in which it is used. For example, this could involve displaying the performance used in the event within the section that displays the event details.

[0109] Furthermore, the progress display control unit 241 classifies events that include highly-rated performances (hereinafter sometimes referred to as the first event) and events that do not include highly-rated performances (hereinafter sometimes referred to as the second event) based on the performance FB information. The second proposal support tool unit 24 associates the first event with the performances used in the first event when generating the progress table. In contrast, the progress display control unit 241 associates the second event with a display unit that displays the performances used in the second event when operated when generating the progress table.

[0110] The progress display control unit 241 outputs information about the second proposal support tool to the CL-side terminal device 12, thereby displaying the second proposal support tool on the CL-side terminal device 12. The planner CL may also show the second proposal support tool to the couple CS during the meeting.

[0111] [Second Proposal Support Tool] Referring to Figures 25 to 28, we will explain an example of a second proposal support tool for on-the-day customer service presented to the planner CL or couple CS.

[0112] Figure 25 shows the 26th display screen D26, which is an example of the first display screen of the second proposal support tool according to the embodiment. Figure 26 shows the 27th display screen D27, which is an example of the second display screen of the second proposal support tool according to the embodiment. Figure 27 shows the 28th display screen D28, which is an example of the third display screen of the second proposal support tool according to the embodiment. Figure 28 shows the 29th display screen D29, which is an example of the fourth display screen of the second proposal support tool according to the embodiment. The second proposal support tool shown in Figures 25 to 28 is a progress chart in which events and event descriptions are listed in chronological order. The 26th display screen D26, the 27th display screen D27, the 28th display screen D28, and the 29th display screen D29 have as their screen configuration a priority display section D261, a high-rated performance display section D262, a low-rated performance display section D263, and a performance list display section D271.

[0113] The importance indicator section D261 displays information indicating that the event is important, that is, that the couple CS considers the event to be important. For example, the importance indicator section D261 displays a predetermined mark, predetermined content (e.g., "response received"), and predetermined decorations.

[0114] The high-rated performance display unit D262 displays images of performances that the couple CS highly rated. The low-rated performance display unit D263 displays images of performances that the couple CS did not highly rated. To emphasize the high-rated performance display unit D262, in the area where performances are displayed, the high-rated performance display unit D262 is displayed sequentially before the low-rated performance display unit D263 is displayed. In addition, the high-rated performance display unit D262 may display a predetermined mark, predetermined content (e.g., "interesting"), and predetermined decorations to indicate that it received a high rating. In addition, the low-rated performance display unit D263 may display a predetermined mark, predetermined content (e.g., "not so good"), and predetermined decorations to indicate that it received a low rating.

[0115] This section will provide a detailed explanation of the relationship between the performance elements highly rated by the couple's customer service (CS) and the performance elements and items displayed in the second proposal support tool. For example, if the couple's CS highly rated the candle service performance, the second proposal support tool may highlight the highly rated candle service performance, or it may highlight the candle products that the planner CL can actually provide in the candle service, or it may highlight the candle products that the couple's CS highly rated among the candle products that the planner CL can actually provide in the candle service. Note that when highlighting candle products that the couple's CS highly rated among the candle products that can actually be provided, the couple's CS may have highly rated the candle product itself, rather than the candle service as a whole.

[0116] The performance list display unit D271 is displayed for events that do not have any highly-rated performances. When operated, the performance list display unit D271 displays the performances that will be used for that event. Planner CL and Couple CS can check the available performances by operating the performance list display unit D271.

[0117] Furthermore, in the area where the effects are displayed in the second proposed support tool described above, in addition to the highly rated and low-rated effects, an unrated effect (unrated effect section D264) that has not received any evaluation from the couple CS may also be displayed. These effects may be displayed in the order of highly rated effect, unrated effect, and low-rated effect from the beginning of the text, for example. In addition, an unrated effect may display a predetermined mark, predetermined content (for example, "Not yet reviewed!"), and predetermined decorations to indicate that it has not received an evaluation, or it may not display any indication that it has not received an evaluation.

[0118] [Summary of Embodiments] According to the embodiment described above, the information processing device 20 includes a response result acquisition unit 213 that acquires the response results of couple CS to a questionnaire regarding weddings, The system includes a first proposal support tool unit 23 that extracts the response results for items that the planner CL, who makes proposals to the couple CS regarding their wedding, will confirm with the couple CS, and a hearing point display control unit 232 that displays hearing points, which are the content of the policy that the planner CL will confirm with the couple CS regarding the extracted response results, on the CL-side terminal device 12 operated by the planner CL. In other words, the information processing device 20 extracts the response results for items that particularly need to be confirmed from the response results and displays the hearing points for those response results. Inexperienced planners CL may not know how to proceed with the meeting based on the couple CS's response results, making it difficult to conduct the meeting. With the information processing device 20 that displays the hearing points, the planner CL can prepare for the wedding meeting according to the hearing points and conduct the meeting more easily.

[0119] Furthermore, according to the embodiment described above, the hearing point display control unit 232 displays, for each item extracted by the extraction unit 231, the answer result for that item and the hearing point for that item in association with each item. This allows the planner CL to prepare questions in accordance with the confirmation policy based on the hearing points and the answer results of the couple CS, making the meeting easier to conduct.

[0120] Furthermore, according to the embodiment described above, the extraction unit 231 extracts the results of the couple CS's responses regarding the type of wedding they would like to have. In the initial meeting, since the actual details have not yet been decided, it is important to understand the couple CS's ideal wedding and propose wedding details that align with that ideal. By extracting the results of the couple CS's responses regarding the type of wedding they would like to have and displaying them together with the interview points, the planner CL can prepare questions to understand the couple CS's vision for their wedding, making the meeting easier to conduct.

[0121] Furthermore, according to the embodiment described above, the extraction unit 231 extracts the response results for items that the couple CS has indicated as important based on their actions, and the hearing point display control unit 232 displays the response results and hearing points for the items that the couple CS has indicated as important. As a result, the information processing device 20 can present the planner CL with hearing points for items that the couple CS considers important. By presenting hearing points for items that are considered important, the planner CL can make appropriate suggestions regarding matters that the couple CS considers important in their wedding.

[0122] Furthermore, according to the embodiment described above, the questionnaire items from which the response results are extracted by the extraction unit 231 are modified based on the planner CL's evaluation of the effectiveness of the proposal to display hearing points for the extracted items. By using the first proposal support tool that varies the extracted items based on the planner CL's evaluation, the information processing device 20 can generate a first proposal support tool that is easy for the planner CL to use in meetings.

[0123] Furthermore, according to the embodiment described above, the content of the hearing points for the questionnaire items is changed based on the planner CL's evaluation of the effectiveness of the proposal regarding the content of the displayed hearing points. With the first proposal support tool that changes the content of the displayed hearing points based on the planner CL's evaluation, the information processing device 20 can generate a first proposal support tool that is easy for the planner CL to use in meetings.

[0124] According to the embodiment described above, the information processing device 20 includes a response result acquisition unit 213 that acquires the response results of a couple CS to a questionnaire regarding weddings, and a display control unit 235 that classifies multiple response results for predetermined items from the response results into categories and displays the multiple response results classified by category, along with hearing points that the planner CL will confirm with the couple CS regarding the predetermined items, on the CL-side terminal device 12 operated by the planner CL. In other words, the information processing device 20 displays the hearing points and the response results classified by category together. Based on the response results classified by category, the planner CL can easily grasp the couple CS's image of their wedding from the bias in the types of categories and the number of response results included in each category. Furthermore, by confirming the hearing points after grasping the couple CS's image of their wedding, the planner CL can make proposals that align with the couple CS's ideal. Therefore, according to the information processing device 20 of the embodiment, the planner CL can easily conduct consultations regarding weddings.

[0125] Furthermore, according to the embodiment described above, the category is determined by the combination of the target person and the purpose of the wedding. In other words, the category does not include "when," "how," "where," "why," etc. Generally, couples (CS) have little experience with weddings and are often unfamiliar with the specific details of a wedding, so these matters are decided during the consultation. According to the category determined by the combination of the target person and the purpose of the wedding, the planner (CL) can easily grasp the image that the couple (CS) has of their wedding. The planner (CL) can clarify "when," "how," "where," "why," etc., by asking questions and proposing arrangements that align with the image grasped. Therefore, according to the information processing device 20 of the embodiment, the planner (CL) can easily conduct consultations regarding the wedding.

[0126] Furthermore, according to the embodiment described above, the correspondence between the answer results for a predetermined item and the category to which the answer results belong is changed based on Planner CL's evaluation of the effectiveness of the proposal to display the answer results classified by category. With the first proposal support tool that differentiates the category classification criteria based on Planner CL's evaluation, the information processing device 20 can generate the first proposal support tool that is easy for Planner CL to use in meetings.

[0127] Furthermore, according to the embodiment described above, the display control unit 235 displays, for each category, the answer results belonging to that category and the hearing points for that category. Based on the hearing points displayed for each category, the planner CL can ask in-depth questions about each category. This allows the planner CL to accurately grasp the ideal wedding image that the couple CS wants and to make appropriate suggestions.

[0128] According to the embodiment described above, the information processing device 20 includes: a response result acquisition unit 213 that acquires the response results of a couple CS to a questionnaire about the wedding; a proposal display control unit 222 that displays a first proposal (proposal sheet), which is a proposal about the wedding based on the response results, to at least the planner CL operated by the couple CS, which is operated by the CS-side terminal device 11 operated by the couple CS and the CL-side terminal device 12 operated by the planner CL who makes the proposal about the wedding to the couple CS; an evaluation reception unit 223 that receives the couple CS's evaluation of the first proposal; and a second proposal display control unit 234 that displays a second proposal, which is a proposal about the wedding determined based on the couple CS's evaluation, to the CL-side terminal device 12 operated by the planner CL. In other words, the information processing device 20 receives an evaluation of the first proposal and displays the second proposal. If only the planner CL is shown that the evaluation of the first proposal is low, an inexperienced planner CL may be at a loss as to how to proceed with the meeting. If the evaluation of the first proposal is low, the planner CL can display an alternative second proposal, allowing her to communicate the content of the second proposal to the couple CS and explore the couple CS's ideal vision for their wedding. Therefore, according to the information processing device 20 of this embodiment, the planner CL can easily conduct consultations regarding the wedding.

[0129] Furthermore, according to the embodiment described above, the information processing device 20 includes: a response result acquisition unit 213 that acquires the response results of a couple CS to a questionnaire about weddings; a proposal display control unit 222 that displays a first proposal, which is a proposal about a wedding based on the response results and is determined according to the couple CS's value pattern classified based on the response results from among multiple value patterns determined by multiple evaluation axes, on at least the CS-side terminal device 11 operated by the couple CS and the CL-side terminal device 12 operated by the planner CL who makes proposals about a wedding to the couple CS; and a second proposal display control unit 234 that displays a second proposal, which is a proposal about a wedding based on the response results and is determined according to one or more value patterns determined by changing one of the evaluation axes of the couple CS's value pattern, on the CL-side terminal device 12 operated by the planner CL. If the evaluation of the first proposal is low, an inexperienced planner CL may be troubled about how to proceed with the meeting based on the first proposal, which does not partially match the couple CS's ideas. By displaying an alternative second proposal that can be viewed if the first proposal receives a low evaluation, the planner CL can communicate the content of the second proposal to the couple CS and explore the couple CS's ideal vision for their wedding. Therefore, according to the information processing device 20 of this embodiment, the planner CL can easily conduct consultations regarding the wedding.

[0130] According to the embodiment described above, the information processing device 20 includes a response result acquisition unit 213 that acquires the response results of a couple CS to a questionnaire regarding the wedding, and a schedule display control unit 241 that displays a schedule for the wedding day, including information on matters that the couple CS has indicated as important, on a CL-side terminal device 12 operated by the couple CS or a planner CL who makes proposals regarding the wedding to the couple CS. It is difficult for an inexperienced planner CL to remember all the responses from the couple CS to the questionnaire and appropriately reflect them in the wedding planning meetings. According to the information processing device 20 according to the embodiment, the planner CL can look at the schedule and understand the points that the couple CS considered important. As a result, the planner CL can make proposals that reflect the couple CS's response results while explaining according to the schedule. Therefore, according to the information processing device 20 according to the embodiment, the planner CL can easily conduct wedding planning meetings.

[0131] On the wedding day schedule, the events included in the schedule that the couple (CS) identified as important based on their responses are displayed in correspondence with the importance indicator D261. This allows the planner (CL) to make suggestions while understanding which events the couple (CS) considered important.

[0132] Furthermore, according to the above-described embodiment, the information processing device 20 further includes an evaluation receiving unit 223 that receives evaluations from couples CS for multiple performances or performance items available at the event, and the schedule display control unit 241 displays highly-rated performances or performance items that have received an evaluation of a predetermined standard or higher from couples CS, in association with the event, and displays them with more emphasis than low-rated performances, low-rated performance items, unrated performances, and unrated performance items that have not received an evaluation of a predetermined standard or higher from couples CS. It is difficult for inexperienced planners CL to remember all the evaluation results of performances by couples CS and to make appropriate suggestions during wedding consultations. By displaying highly-rated performances in association with the schedule, planners CL can appropriately suggest performances that couples CS are interested in during wedding consultations. Also, generally, couples CS have no experience of having a wedding and often do not know the specific timing of performances. By displaying performances in association with the schedule, couples CS can easily imagine when those performances will take place.

[0133] Furthermore, according to the embodiment described above, the progress display control unit 241 displays highly-rated performances and highly-rated performance items at the beginning of the progress schedule text within the area for displaying performances used in any event, and displays low-rated performances, low-rated performance items, no-rated performances, and no-rated performance items at the end of the text. Generally, people tend to view things in the order of top left, top right, bottom left, and bottom right. By displaying highly-rated performances at the beginning of the text, the highly-rated performances can be emphasized and made more noticeable.

[0134] Furthermore, according to the embodiment described above, the schedule display control unit 241 displays the first event and the performances used in the first event in association with each other, for the first event in the schedule that includes highly-rated performances and highly-rated performance items, and displays the second event and the performance list display unit D271, which displays the performances used in the second event based on the operation, in association with each other, for the second event in the schedule that does not include highly-rated performances and highly-rated performance items. This allows the planner CL to easily understand that an event has performances that have received high ratings from the couple CS, and to identify the performances and performance items used in that event, and to propose them to the couple CS. In addition, even for events that do not have performances that have received high ratings from the couple CS, the performances used in that event can be easily confirmed by operating the performance list display unit D271 according to the status of the meeting.

[0135] The functions of the information processing device 20 may be implemented using electronic circuits as needed. Furthermore, the functional units that implement these functions do not necessarily have to be contained within a single device; the information processing device 20 may be composed of multiple devices. At least some of the functions of the information processing device 20 can be implemented using a computer. This computer comprises a central processing unit, RAM, input / output ports, input / output devices, and a bus. The computer itself can be implemented using existing technologies. The central processing unit executes instructions contained in programs read from RAM, etc. According to each instruction, the central processing unit writes data to RAM, reads data from RAM, and performs arithmetic and logical operations. RAM stores data and programs. Each element in RAM has an address and can be accessed using that address. RAM stands for "Random Access Memory." Input / output ports are ports for the central processing unit to exchange data with external input / output devices, etc. Input / output devices exchange data with the central processing unit via input / output ports. The bus is a common communication path used within the computer. For example, the central processing unit reads and writes data to RAM via the bus. Furthermore, for example, the central processing unit accesses input / output ports via a bus. Also, all or part of the functional units of the information processing unit 20 may be implemented using hardware such as ASICs, PLDs, or FPGAs. Additionally, all or part of each functional unit may be implemented through a combination of software and hardware.

[0136] Furthermore, the entirety or a part thereof of the functions of each part of the information processing device 20 in the above-described embodiment may be realized by recording a program for realizing these functions on a computer-readable recording medium, having a computer system read the program recorded on this recording medium, and executing it. The term "computer system" here includes hardware such as an operating system and peripheral devices.

[0137] Furthermore, "computer-readable recording media" refers to portable media such as flexible disks, magneto-optical disks, ROMs, and CD-ROMs, as well as recording units such as hard disks built into computer systems. In addition, "computer-readable recording media" may include those that dynamically hold programs for a short period of time, such as communication lines used when transmitting programs over networks such as the Internet or communication lines such as telephone lines, and those that hold programs for a certain period of time, such as volatile memory inside computer systems that act as servers or clients in such cases. Moreover, the above-mentioned program may be for the purpose of realizing some of the functions described above, and may also be able to realize the above-mentioned functions in combination with programs already recorded in the computer system.

[0138] Although one embodiment of this invention has been described in detail above with reference to the drawings, the specific configuration is not limited to that described above, and various design changes can be made without departing from the spirit of this invention. Furthermore, the configurations described in each embodiment and example above may be combined. [Explanation of symbols]

[0139] CS...Couple, CL...Planner, 1...System, 10...Terminal device, 11...CS-side terminal device, 12...CL-side terminal device, 20...Information processing device, 200...Calculation unit, 21...Questionnaire unit, 211...Registration reception unit, 212...Questionnaire transmission unit, 213...Response result acquisition unit, 22...Proposal unit, 221...Proposal generation unit, 222...Proposal display control unit, 223...Evaluation reception unit, 23...First proposal support tool unit, 231...Extraction unit, 232...Hearing point display control unit, 233...Category display control unit, 234...Second proposal display control unit, 24...Second proposal support tool unit, 241...Progress chart display control unit, 25...Storage unit

Claims

1. A response result acquisition unit that acquires the response results of the first user to a questionnaire regarding weddings, A display control unit that classifies multiple of the aforementioned response results for a predetermined item into categories, and displays the multiple aforementioned response results classified into categories, along with hearing points which are the content of the policy that the second user, who makes a proposal regarding the wedding to the first user, will confirm with the first user regarding the predetermined item, on a terminal device operated by the second user. An information processing device equipped with the following features.

2. The aforementioned categories are determined by the combination of the target audience and the purpose of the wedding. The information processing apparatus according to claim 1.

3. The correspondence between the answer results for the predetermined items and the category to which the answer results belong is modified based on the second user's evaluation of the effectiveness of the proposal to display the answer results classified by category. The information processing apparatus according to claim 1 or claim 2.

4. The display control unit displays, for each category, the response results belonging to that category and the hearing points for that category. The information processing apparatus according to claim 1 or claim 2.

5. The aforementioned hearing points for the predetermined items include content related to the response results for items other than the predetermined items. The information processing apparatus according to claim 1 or claim 2.

6. On the computer, The process includes a step to obtain the response results of a first user to a questionnaire regarding weddings, and A display control step which involves classifying multiple of the aforementioned response results for a predetermined item into categories, and displaying the multiple aforementioned response results classified into categories, along with hearing points which are the content of the policy that the second user, who makes a proposal regarding the wedding to the first user, will confirm with the first user regarding the predetermined item, on a terminal device operated by the second user. A program that executes the command.

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