Information processing device, information processing method, and program

Abstract

To enable sales representatives and other staff of event exhibitors to provide prompt and appropriate customer service, such as assistance, to attendees. [Solution] The visitor detection unit 51 detects the arrival of a predetermined visitor at the event. When the arrival of the predetermined visitor is detected, the notification information generation unit 53 generates notification information regarding the notification that the predetermined visitor has arrived at the event. The visitor information display control unit 54 transmits the notification information of the predetermined visitor to the exhibitor terminal 2 and executes control to display information about the predetermined visitor based on the notification information as visitor information on the monitor of the exhibitor terminal 2 in real time.

Description

Technical Field

[0001] The present invention relates to an information processing apparatus, an information processing method, and a program.

Background Art

[0002] Conventionally, there has been an attendance management system for managing leads (attendees) who visit an event where exhibitors exhibit (see Patent Document 1).

Prior Art Documents

Patent Documents

[0003]

Patent Document 1

Summary of the Invention

Problems to be Solved by the Invention

[0004] However, in recent years, there has been a demand for sales representatives of exhibitors to quickly and appropriately attend to their customers who visit the event, but the conventional technologies including the technology described in Patent Document 1 are in a situation where such a demand cannot be met.

[0005] The present invention has been made in view of such a situation, and an object thereof is to enable sales representatives of exhibitors of an event to quickly and appropriately attend to customers such as attendees.

Means for Solving the Problems

[0006] To achieve the above object, an information processing apparatus according to an aspect of the present invention is an information processing apparatus that communicates with an exhibitor terminal managed by an exhibitor exhibiting at an event, arrival detection means for detecting the arrival of a predetermined attendee at the event, When the arrival of the designated visitor is detected, a notification information generation means generates notification information regarding the notification that the designated visitor has attended the event, Visitor information display control means that transmits the notification information of the designated visitor to the exhibitor terminal and executes control to display information about the designated visitor based on the notification information as visitor information on the monitor of the exhibitor terminal in real time, It is equipped with.

[0007] An information processing method and program according to one aspect of the present invention are a method and program corresponding to an information processing apparatus according to one aspect of the present invention. [Effects of the Invention]

[0008] According to the present invention, sales representatives of event exhibitors will be able to provide prompt and appropriate customer service, such as assistance, to visitors. [Brief explanation of the drawing]

[0009] [Figure 1] This figure shows an overview of the service provided using a server according to one embodiment of the information processing device of the present invention. [Figure 2] Figure 1 shows an example of a screen displaying the attendance of attendees in real time on an event monitor using this service. [Figure 3] Figure 1 shows an example of a usage scenario in which this service is expected to be provided. [Figure 4] This figure shows an example of the configuration of an information processing system to which a server according to one embodiment of the information processing device of the present invention is applied. [Figure 5] Figure 4 is a block diagram showing an example of the server hardware configuration in the information processing system. [Figure 6] This is a functional block diagram showing an example of the functional configuration of the server in Figure 5 that constitutes the information processing system in Figure 4. [Figure 7]This diagram illustrates an example of the first step, which is the pre-configuration, in the service usage procedure shown in Figures 1 to 3, which can be implemented using the servers shown in Figures 4 to 6. [Figure 8] This diagram illustrates an example of the second step, which is setting the screen display, in the service usage procedure shown in Figures 1 to 3, which can be implemented by the servers shown in Figures 4 to 6. [Figure 9] This diagram illustrates an example of the third step in the service usage procedure shown in Figures 1 to 3, which is made possible by the servers shown in Figures 4 to 6, specifically the setting of the JSON file (registered trademark). [Figure 10] This figure illustrates an example of the display of the visitor monitor screen, which is part of the fourth step in the service usage procedure shown in Figures 1 to 3, made possible by the servers shown in Figures 4 to 6. [Figure 11] This figure illustrates an example of the visitor monitor's lead details, which is part of the fourth step in the service usage procedure shown in Figures 1 to 3, made possible by the servers shown in Figures 4 to 6. [Figure 12] Figures 4 to 6 illustrate an example of the data flow in the service shown in Figures 1 to 3, which can be realized by the servers shown in Figures 4 to 6. [Modes for carrying out the invention]

[0010] Embodiments of the present invention will be described below with reference to the drawings. Figure 1 is a diagram showing an overview of the services provided using a server according to one embodiment of the information processing apparatus of the present invention.

[0011] First, before describing embodiments of the present invention, a service provided using a server according to one embodiment of the information processing device of the present invention (hereinafter referred to as "the Service") will be briefly described with reference to Figure 1. This service is as follows: That is, this service is a function for on-site attendance targeting sales representatives of exhibitors (e.g., event organizers) participating in an event. It detects that a customer has visited the event (hereinafter, a customer who visits the event is referred to as a "lead" or "visitor"), and displays the visitors in real time on the browser of terminal 2 (hereinafter referred to as the "exhibitor terminal 2") managed by the exhibitor.

[0012] Specifically, for example, in the case of an event (such as a private show) hosted by a company as an exhibitor, it is common to invite customers and potential customers to the event for the purpose of having them know about the company's efforts. The visitors (leads) invited to the event apply for the event to the application screen provided by server 1 managed by the provider of this service by the day of the event. Server 1 registers the visitors (lead registration) and displays the fact on the management screen of the exhibitor terminal 2. Based on an instruction operation using the management screen from the administrator of the exhibitor (company), server 1 issues a QR code (registered trademark) for on-site use to the visitors.

[0013] On the day of the event, when a visitor visits the event and reads the QR code (registered trademark) with barcode reader 3 (or the on-site application) set at the event gate or the like, server 1 registers the visitor and displays in real time on the on-site monitor (browser) together with the management screen of the visitor terminal 4 that the visitor has visited the event.

[0014] Here, since the sales representatives of the exhibitor (company) have direct contact with customers, they often attend (greet, guide, etc.) when visiting the event. Therefore, during the event, the sales representatives wait in a place where they can view the on-site monitor. If it is displayed in real time on the on-site monitor that their own customers have visited the event as visitors, they can immediately go to the gate or the like and surely attend immediately.

[0015] In contrast, with conventional services, even if a customer's (visitor's) arrival is detected, only a "visitor notification email" is sent to the exhibitor's (company's) administrator. This means that it takes time for the sales representative to be informed of the customer's arrival (and there's even a risk that the visitor notification email might not be noticed at all), which could delay the sales representative's opportunity to assist the customer, or even prevent them from assisting the customer at all.

[0016] In contrast, this service allows attendees (leads) to register at the event venue and display their information on the attendee monitor in real time without requiring a page refresh. The display monitors are placed, for example, in the waiting rooms of event venues. Sales representatives view these screens in the waiting rooms, and once they confirm the arrival of their assigned leads (attendees), they proceed to the reception desk to assist them. For this purpose, real-time capabilities are crucial. Unlike conventional visitor notification emails, this service allows for immediate assistance from the time of arrival, as it displays the information on the screen in an average of only 2-3 seconds.

[0017] Furthermore, this service allows for the registration of multiple settings related to lead display. For example, as shown in Figure 2, different groups of leads can be displayed for each of the multiple visitor monitors for each department. Figure 2 shows an example of a screen displaying the attendance of attendees, which is shown in real time on the event's attendance monitor using the service described in Figure 1. The example in Figure 2 shows a screen displayed on the visitor monitor of the First Sales Division when a customer of the First Sales Division visits as a visitor.

[0018] Furthermore, although not illustrated here, this service also supports display on smartphones and other devices, allowing sales representatives to check the information even while on the go.

[0019] In summary, this service is provided for the use cases shown in Figure 3. Figure 3 shows an example of a usage scenario in which the service described in Figure 1 is expected to be provided. Looking at visitor flow, visitors pass through the reception area and then head towards the event venue. Here, since a barcode reader 3 is installed at the reception, when visitor 1 passes through the reception, the visitor QR code (registered trademark) is read by the barcode reader 3, and the visitor data is notified to the visitor terminal 4 via server 1, so that the sales representative of the exhibitor (company) in the operations room can see the visitor of their customer on the visitor monitor. This allows sales representatives to appropriately assist their clients (attendees) at an early stage, such as before they arrive at the event venue.

[0020] Thus, this service has the following features that other services do not possess. In other words, the feature of displaying visitors in real time in a browser is unique to this service (even if there are similar services, they generally require screen refreshes). Furthermore, the ability to individually customize the filtering of leads displayed and notified using the concepts of "assigned lead" and "department" is a feature not found in other services.

[0021] This service, possessing these characteristics, offers the following advantages: In other words, for event exhibitors (companies), it becomes possible to know in real time who attended the event, allowing sales representatives to provide customer support, such as assistance, more quickly. In conventional services, visitor notifications are sent via email, requiring each sales representative to constantly check their email on their personal computer or smartphone. As a result, by the time a sales representative learns of a customer's arrival, it may be too late to provide assistance. In contrast, this service allows for the real-time display of visitor status on visitor monitors and other devices. This eliminates the need for sales representatives to worry about receiving emails as with other traditional services, and allows them to know about their customers' arrivals without any time lag, enabling them to provide prompt and appropriate customer service, such as assistance.

[0022] Next, with reference to Figure 4, the configuration of an information processing system to which an information processing system that realizes the provision of the services shown in Figures 1 to 3 above, i.e., an information processing system to which a server according to one embodiment of the information processing device of the present invention is applied, will be described. Figure 4 shows an example of the configuration of an information processing system to which a server according to one embodiment of the information processing device of the present invention is applied.

[0023] The information processing system shown in Figure 4 is configured to include a server 1, an exhibitor terminal 2, a barcode reader 3, and a visitor terminal 4. Server 1, exhibitor terminal 2, barcode reader 3, and visitor terminal 4 are interconnected via a predetermined network such as the Internet.

[0024] Server 1 is an information processing device managed by the provider of this service shown in Figures 1 to 3. Server 1 performs various processes to realize this service while communicating with exhibitor terminal 2, barcode reader 3, and visitor terminal 4 as needed.

[0025] Exhibitor Terminal 2 is an information processing device managed by the exhibitor. Exhibitor Terminal 2 consists of a personal computer, tablet, smartphone, etc., but has a display unit (visitor monitor in the example of Figure 1) that can be viewed in real time by the exhibitor's (company's) sales representatives. The barcode reader 3 is installed at the event reception area (see Figure 3), reads the visitor's QR code (registered trademark), and notifies the server 1 of this fact. Visitor terminal 4 is an information processing device operated by visitors, consisting of a personal computer, tablet, smartphone, etc., and displays a visitor QR code (registered trademark) as needed for the barcode reader 3 to read. Furthermore, the visitor QR code (registered trademark) itself does not necessarily need to be displayed on visitor terminal 4; it can be printed on paper or other media. In this respect, visitor terminal 4 is not an essential component of this service.

[0026] Figure 5 is a block diagram showing an example of the server hardware configuration in the information processing system shown in Figure 4.

[0027] Server 1 comprises a CPU (Central Processing Unit) 11, ROM (Read Only Memory) 12, RAM (Random Access Memory) 13, a bus 14, an input / output interface 15, an input unit 16, an output unit 17, a storage unit 18, a communication unit 19, and a drive 20.

[0028] The CPU 11 executes various processes according to the program recorded in the ROM 12 or the program loaded from the storage unit 18 into the RAM 13. RAM13 also stores data and other information necessary for the CPU11 to perform various processes.

[0029] The CPU 11, ROM 12, and RAM 13 are interconnected via a bus 14. An input / output interface 15 is also connected to this bus 14. An input / output interface 15 is connected to an input unit 16, an output unit 17, a storage unit 18, a communication unit 19, and a drive 20.

[0030] The input unit 16 is configured, for example, with a keyboard, and is used to input various types of information. The output unit 17 consists of a display such as an LCD and a speaker, and outputs various information as images and sounds. The memory unit 18 is composed of DRAM (Dynamic Random Access Memory) and stores various types of data. The communication unit 19 communicates with other devices (for example, exhibitor terminals 2-1 to 2-n and visitor terminals 3-1 to 3-m in Figure 5) via a network NW including the Internet.

[0031] A removable media 31, such as a magnetic disk, optical disk, magneto-optical disk, or semiconductor memory, is appropriately mounted in the drive 20. Programs read from the removable media 31 by the drive 20 are installed in the storage unit 18 as needed. Furthermore, the removable media 31 can store various types of data stored in the storage unit 18, just as the storage unit 18 does.

[0032] Although not shown in the diagram, exhibitor terminal 2 and visitor terminal 4 in Figure 4 can have essentially the same hardware configuration as those shown in Figure 5. Therefore, a description of the hardware configuration of exhibitor terminal 2 and visitor terminal 4 will be omitted.

[0033] Through the collaboration of various hardware and software components of Server 1 as shown in Figure 5, various processes can be executed. As a result, the aforementioned service can be provided. The following describes the functional configuration executed in Server 1 in Figure 5, which constitutes the information processing system in Figure 4. Figure 6 is a functional block diagram showing an example of the functional configuration of the server in Figure 5 that constitutes the information processing system in Figure 4.

[0034] As shown in Figure 6, the CPU 11 of server 1 functions as follows: visitor detection unit 51, target person determination unit 52, notification information generation unit 53, and visitor information display control unit 54. The storage unit 18 of server 1 is equipped with a visitor database 71, a campaign information database 72, and a notification information database 73.

[0035] When the visitor detection unit 51 is notified that the visitor's visitor QR code (registered trademark) has been read by the barcode reader 3, it detects that the designated visitor has attended the event.

[0036] When the notification information generation unit 53 detects the arrival of a designated visitor, it generates notification information regarding the notification that the designated visitor has attended the event. In this example, for instance, the target person determination unit 52, upon detecting the arrival of a predetermined visitor, determines whether or not that person is a target person for whom notification information is to be generated. The notification information generation unit 53 generates notification information for those designated visitors who have been detected as being eligible for notification.

[0037] The visitor information display control unit 54 transmits notification information for a predetermined visitor to the exhibitor terminal 2 and executes control to display information about the predetermined visitor based on the notification information as visitor information in real time on the monitor of the exhibitor terminal 2 (for example, the visitor monitor in Figure 1).

[0038] The target person determination unit 52, upon detecting the arrival of a designated visitor, determines whether or not that person is a target person for whom notification information will be generated. The notification information generation unit 53 generates notification information for those designated visitors who have been detected as being eligible for notification.

[0039] Furthermore, the visitor database 71, campaign information database 72, and notification information database 73 will be described later with reference to Figure 12.

[0040] The above describes an example of the functional configuration of Server 1 in Figure 5, which constitutes the information processing system in Figure 4, with reference to Figure 6. Next, with reference to Figures 7 to 11 as appropriate, we will explain specific examples of how to use the service shown in Figures 1 to 3, which can be implemented by the servers shown in Figures 4 to 6.

[0041] Figure 7 illustrates an example of the first step, which is the pre-configuration, in the service usage procedure shown in Figures 1 to 3, which can be implemented using the servers shown in Figures 4 to 6. When setting up change notifications as part of the pre-configuration, the exhibitor's administrator or other relevant personnel should display the screen shown in the example in Figure 7 on exhibitor terminal 2. In other words, administrators and others configure the basic settings from the "Change Notification" screen within the individual campaign (the example screen in Figure 7). Administrators define the types of data the notification platform receives from server 1 and the notification methods, and link campaigns to the notification platform. Note that in the example in Figure 7, the data type is limited to "attendance" and the notification method is limited to "WebSocket(registered trademark)," but this is merely an example. For example, "Webhook(registered trademark)" could be added as a notification method to enable notifications to be sent to application software such as LINE(registered trademark), SMS, and Slack(registered trademark).

[0042] Figure 8 illustrates an example of the second step, which is the screen display setting, in the service usage procedure shown in Figures 1 to 3, which can be implemented using the servers shown in Figures 4 to 6. In other words, when the exhibitor's administrator or other relevant person configures the screen display settings, they should display the screen shown in the example in Figure 8 on exhibitor terminal 2. In other words, administrators download the template folder from the "Change Template" screen (the example screen in Figure 8) and add the configuration JSON file (registered trademark) into the folder. Note that the example screen in Figure 8 is merely illustrative, and similar settings may be made available on the administration screen. Administrators and other users register the newly added folder on the same screen (the example screen in Figure 8).

[0043] Figure 9 illustrates an example of the third step in the service usage procedure shown in Figures 1 to 3, which is the setting of the JSON file (registered trademark), and which can be implemented using the servers shown in Figures 4 to 6. In other words, the exhibitor's administrator can display the screen shown in the example in Figure 9 on the exhibitor's terminal 2 and configure the JSON file (registered trademark) as follows: Specifically, administrators can configure, for example, the designation of sub-campaigns, the title of the visitor monitor screen, the definition of new visitors (X seconds after arrival), the lead items to display, the item names of the lead items, and the column width for each item. Furthermore, administrators can, for example, configure settings to filter results to show only leads assigned to the currently logged-in administrator, or to show only leads assigned to the department to which the logged-in administrator belongs.

[0044] Figure 10 illustrates an example of the display of the visitor monitor screen, which is part of the fourth step in the service usage procedure for Figures 1 to 3, made possible by the servers shown in Figures 4 to 6. In other words, the visitor monitor (see Figure 1) on exhibitor terminal 2, which is located in the operations room on the day of the event, will display the screen shown in the example in Figure 10. Specifically, as shown in Figure 10, for example, in addition to the information set in the JSON file (registered trademark), the current time, the number of visitors, etc., are displayed on the visitor monitor. Furthermore, exhibitor administrators and sales representatives can use the settings icon to highlight the display of new visitors or change the arrival time to a relative notation such as "X minutes ago".

[0045] Figure 11 illustrates an example of the visitor monitor's lead details, which is part of the fourth step in the service usage procedure for Figures 1 to 3, made possible by the servers in Figures 4 to 6. In other words, on the visitor monitor (see Figure 1) of the exhibitor terminal 2 located in the operations room on the day of the event, with the screen shown in the example in Figure 10 displayed, administrators and sales representatives can tap on a desired lead, and a pop-up for that lead will appear as shown in the example screen in Figure 11, allowing them to perform actions such as the following. For example, administrators and sales representatives can close (hide) leads. For example, administrators and sales representatives can add notes. The added information is saved in the database (for example, visitor database 71 in Figure 6) and can also be viewed on the management screen (see Figure 1).

[0046] The above explanation describes specific examples of how to use the service shown in Figures 1 to 3, which can be implemented using the servers shown in Figures 4 to 6, with reference to Figures 7 to 11 as appropriate. Next, referring to Figure 12, we will explain an example of the data flow in the service shown in Figures 1 to 3, which can be realized by the servers shown in Figures 4 to 6. Figure 12 illustrates an example of the data flow in the service shown in Figures 1 to 3, which can be realized by the servers shown in Figures 4 to 6.

[0047] When a designated visitor arrives at the event reception, their visitor QR code (registered trademark) is read by the barcode reader 3, and this is notified to the server 1 (common platform in Figure 12). Then, in step S1, the arrival of the designated visitor is notified to the notification platform. That is, the visitor detection unit 51 in Figure 6 detects the arrival of the designated visitor at the event through the processing in step S1.

[0048] In step S2, Server 1 compares the information with the campaign details to determine whether the visitor (target audience) is one to be included in the campaign. In this example, campaign information is stored in the campaign information DB72 in Figure 6. Therefore, the target person determination unit 52 accesses the campaign information DB72 and executes the process in step S2 to determine whether or not a predetermined visitor is a target person for whom notification information will be generated, if their visit is detected.

[0049] In step S3, if server 1 determines in step S2 that the designated visitor is a visitor (target person) to be handled, it accesses visitor DB 71 to obtain information about the designated visitor and creates notification data. In other words, the data of designated attendees is stored in the attendee database 71 in advance, before the event day, at the time of event registration. In step S4, Server 1 stores the created notification data in the notification information DB73 (for use in responding to visitor data). In other words, the notification information generation unit 53 generates notification information for those who are determined to be target individuals among the predetermined visitors whose attendance has been detected, by executing the processes in steps S3 and S4.

[0050] In step S5, if there are any connected clients (exhibitor terminals 2), Server 1 will notify them via WebSocket®. In step S6, the client (exhibitor terminal 2) displays the relevant information on a monitor (such as the visitor monitor in Figure 1) in real time, based on the notification data and according to the settings. In other words, the visitor information display control unit 54 executes the process in step S5 and controls the process in step S6, thereby transmitting notification information for a predetermined visitor to the exhibitor terminal 2 and executing control to display information about the predetermined visitor based on the notification information (corresponding to the "information targeted according to the settings" mentioned above) as visitor information on the monitor of the exhibitor terminal 2 (for example, the visitor monitor in Figure 1) in real time.

[0051] Although one embodiment of the present invention has been described above, the present invention is not limited to the embodiments described above, and any modifications, improvements, etc. that can achieve the objectives of the present invention are considered to be included in the present invention.

[0052] For example, the system configuration shown in Figure 4 and the hardware configuration of Server 1 shown in Figure 5 are merely illustrative examples for achieving the objectives of the present invention and are not particularly limited. For example, instead of having a single server 1, it may be divided into a first server equipped with a common infrastructure as shown in Figure 12 and a second server equipped with a notification infrastructure as shown in Figure 12. Also, at least a portion of the visitor DB 71, campaign information DB 72, and notification information DB 73 shown in Figure 6 may be located outside of server 1.

[0053] Furthermore, the functional block diagram shown in Figure 6 is merely illustrative and not particularly limiting. In other words, it is sufficient that the information processing system in Figure 6 has the functionality to execute the above-described process as a whole, and the functional blocks and databases used to realize this functionality are not particularly limited to the example in Figure 6.

[0054] Furthermore, the location of the functional blocks and database is not limited to Figure 6, but can be any location. In the example in Figure 6, all processing is controlled by the CPU 11 of Server 1 in Figure 6, which constitutes the information processing system in Figure 5, but the system is not limited to this configuration. For example, at least a portion of the functional blocks and database located on Server 1 may be provided on Exhibitor Terminal 2 or on another information processing device (not shown).

[0055] Furthermore, the series of processes described above can be executed by hardware or by software. Furthermore, a single functional block may consist of hardware alone, software alone, or a combination of both.

[0056] When a series of processes are executed by software, the programs that make up that software are installed on a computer or other device from a network or storage medium. The computer may be a computer that is built into dedicated hardware. Furthermore, a computer can be any computer capable of performing various functions by installing various programs, such as a server, a general-purpose smartphone, or a personal computer.

[0057] Such recording media containing programs may consist not only of removable media (not shown) distributed separately from the main unit of the device to provide the program to the user, but also of recording media provided to the user in a state where they are pre-installed in the main unit of the device.

[0058] In this specification, the step of describing a program to be recorded on a recording medium includes not only processes that are performed chronologically in that order, but also processes that are not necessarily performed chronologically, but are executed in parallel or individually.

[0059] In summary, the information processing device to which the present invention applies only needs to have the following configuration, and can take various forms.

[0060] That is, the information processing device to which the present invention is applied (for example, Server 1 in Figure 4) is: In an information processing device that communicates with exhibitor terminals (exhibitor terminals 2, such as those shown in Figures 1, 4, and 6) managed by exhibitors participating in an event, A means for detecting the attendance of a predetermined visitor to the event (for example, the visitor detection unit 51 in Figure 6), When the arrival of the predetermined visitor is detected, a notification information generation means (for example, the notification information generation unit 53 in Figure 6) generates notification information regarding the notification that the predetermined visitor has attended the event, A visitor information display control means (for example, the visitor information display control unit 54 in Figure 6) transmits the notification information of the designated visitor to the exhibitor terminal and executes control to display information about the designated visitor based on the notification information (for example, the information shown in Figures 10 and 11) as visitor information on the exhibitor terminal's monitor (for example, the visitor monitor in Figure 1) in real time, Having that will suffice.

[0061] In an information processing apparatus to which the present invention is applied, When the arrival of the predetermined visitor is detected, the visitor determination means (for example, the visitor determination unit 52 in Figure 6) determines whether or not the visitor is a target person for whom the notification information is to be generated. Furthermore, The notification information generation means generates the notification information for those who are determined to be the target person among the predetermined visitors whose attendance has been detected. It can be done that way. [Explanation of symbols]

[0062] 1...Server, 2...Exhibitor terminal, 3...Barcode reader, 4...Visitor terminal, 11...CPU, 18...Storage unit, 20...Drive, 31...Removable media, 51...Visitor detection unit, 52...Target person determination unit, 53...Notification information generation unit, 54...Visitor information display control unit, 71...Visitor DB, 72...Campaign information DB, 73...Notification information DB

Claims

1. In an information processing device that communicates with exhibitor terminals managed by exhibitors participating in an event, A means for detecting the attendance of designated attendees to the event, When the arrival of the designated visitor is detected, a notification information generation means generates notification information regarding the notification that the designated visitor has attended the event, Visitor information display control means that transmits the notification information of the designated visitor to the exhibitor terminal and executes control to display information about the designated visitor based on the notification information as visitor information on the monitor of the exhibitor terminal in real time, An information processing device equipped with the following features.

2. When the arrival of the aforementioned designated visitor is detected, the subject determination means determines whether or not the person is a subject for which notification information is to be generated. Furthermore, The notification information generation means generates the notification information for those who are determined to be the target person among the predetermined visitors whose attendance has been detected. The information processing apparatus according to claim 1.

3. In an information processing method performed by an information processing device that communicates with exhibitor terminals managed by exhibitors participating in an event, A visitor detection step that detects the attendance of a designated visitor to the event, When the arrival of the designated visitor is detected, a notification information generation step is performed to generate notification information regarding the notification that the designated visitor has attended the event. A visitor information display control step includes: transmitting the notification information of the designated visitor to the exhibitor terminal and executing control to display information about the designated visitor based on the notification information as visitor information on the monitor of the exhibitor terminal in real time; Information processing methods including

4. A computer that communicates with exhibitor terminals managed by exhibitors at an event, A visitor detection step that detects the attendance of a designated visitor to the event, When the arrival of the designated visitor is detected, a notification information generation step is performed to generate notification information regarding the notification that the designated visitor has attended the event. A visitor information display control step includes: transmitting the notification information of the designated visitor to the exhibitor terminal and executing control to display information about the designated visitor based on the notification information as visitor information on the monitor of the exhibitor terminal in real time; A program that executes control processes, including those mentioned above.

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