Information provision device, information provision method, and program

Abstract

The content of the training provided to participants should reflect at least one of the region and climate. [Solution] The information providing device is a virtual space or cross-reality device for providing a target space for training on maintenance of maintenance targets to a training target, and has an acquisition unit, a training data acquisition unit, and a provision unit. The acquisition unit acquires environmental information. The environmental information includes at least one of regional information that can identify the area to which the trainee is responsible and climate information concerning the climate in the area. The training data acquisition unit uses the environmental information to acquire training data relating to maintenance targets that should be reflected in the target space. The provision unit performs processing to provide the target space reflecting the training data to a communication device used by the trainee.

Description

Technical Field

[0001] The present invention relates to an information providing apparatus, an information providing method, and a program.

Background Art

[0002] In recent years, workers are often required to have various skills. For this reason, workers may receive training for the purpose of acquiring necessary skills. For example, Patent Document 1 describes a system for performing this training using images. More specifically, this system displays a first image related to vocational training and receives an operation from a trainee taking the vocational training. Further, this system acquires first biometric information including at least the sweating amount of the trainee viewing the first image. Then, this system calculates a first value related to the stress of the trainee from the first biometric information, and estimates the characteristics of the trainee regarding the work corresponding to the vocational training based on this first value.

Prior Art Document

Patent Document

[0003]

Patent Document 1

Summary of the Invention

Problems to be Solved by the Invention

[0004] One of the tasks performed by maintenance workers is equipment maintenance. On the other hand, the content of equipment maintenance can vary depending on the region where the equipment is used and the climate at the time of maintenance. For this reason, it is preferable to reflect at least one of the region and the climate in the content of the training performed by the target person.

Means for Solving the Problems

[0005] An information provision device in one aspect of this disclosure is a device that provides a target space, which is a virtual space or cross-reality, for conducting training on maintenance of a maintenance target, to a person who is to be trained. An acquisition means for acquiring environmental information which includes at least one of regional information that can identify the area responsible for the aforementioned person and climate information relating to the climate in the aforementioned area, A training data acquisition means that uses the aforementioned environmental information to acquire training data relating to the maintenance target which should be reflected in the target space, A providing means that performs processing to provide the target space, which reflects the training data, to a communication device used by the target person, It is equipped with.

[0006] One aspect of this disclosure is a method of providing information, which is a virtual space or cross-reality, and a computer provides a target space for conducting training on the maintenance of the maintenance target to the training target, The subject acquires environmental information that includes at least one of regional information that can identify the area responsible for the subject and climatic information regarding the climate in the said area. Using the aforementioned environmental information, training data relating to the maintenance target, which should be reflected in the target space, is acquired. Processing is performed to provide the target space, which reflects the aforementioned training data, to the communication device used by the target person.

[0007] One aspect of this disclosure is a program that provides a virtual space or cross-reality, which is a target space for conducting training on the maintenance of a maintenance target, to a computer for providing said training target. An acquisition means for acquiring environmental information which includes at least one of regional information that can identify the area responsible for the aforementioned person and climate information relating to the climate in the aforementioned area, A training data acquisition means that uses the aforementioned environmental information to acquire training data relating to the maintenance target which should be reflected in the target space, A providing means that performs processing to provide the target space, which reflects the training data, to a communication device used by the target person, Give it to hold. [Effects of the Invention]

[0008] According to one example of this disclosure, the content of the training provided to the participants can reflect at least one of the region and the climate. [Brief explanation of the drawing]

[0009] [Figure 1] This diagram shows an example of the functional configuration of the information provision device described herein, along with the operating environment of the information provision device. [Figure 2] This figure shows an example of the hardware configuration of an information provision device. [Figure 3] This flowchart shows an example of the processing performed by the information provision device. [Figure 4] This diagram shows an example of the functional configuration of an information provision device, along with the operating environment of the device. [Figure 5] This figure shows an example of the information stored in the environmental information storage unit. [Figure 6] This diagram shows an example of the information stored in the log data storage unit. [Figure 7] This diagram shows an example of the functional configuration of an information provision device, along with the operating environment of the device. [Figure 8] This diagram shows an example of the functional configuration of an information provision device, along with the operating environment of the device. [Figure 9] This figure shows an example of the information stored in the subject information storage unit. [Modes for carrying out the invention]

[0010] In this disclosure, the drawings are associated with one or more embodiments. In all drawings, similar components are denoted by the same reference numerals, and their descriptions are omitted where appropriate.

[0011] The information providing device 10 is used when a maintenance worker who performs maintenance on a maintenance target conducts training related to this maintenance. This training is conducted in a virtual space or cross-reality. Hereinafter, the space by virtual space or cross-reality is referred to as a target space.

[0012] The maintenance target is, for example, at least one of the following. · Electrical equipment. An example of electrical equipment is at least one of an air conditioner having a temperature control function, a refrigerator, a washing machine, an information processing device such as a personal computer, and a printer. · Automobile. Automobiles include at least one of a vehicle driven by an internal combustion engine, an electric vehicle, a hybrid car, and a fuel cell vehicle. · Gas equipment. An example of gas equipment is at least one of a water heater and a gas stove. · Plumbing used in buildings. For example, at least one of an upper water distribution system and a sewer drainage system.

[0013] The information providing device 10 is used together with the communication device 20 for the maintenance worker to experience the target space. The communication device 20 may be a device worn on the body by the maintenance worker, such as smart glasses, or may be other devices, such as a fixed communication device such as a personal computer, or a portable communication device such as a tablet-type communication device or a smartphone. In any example, the communication device 20 has a display, a microphone, and a speaker, or is connected to a display, a microphone, and a speaker.

[0014] Maintenance workers often take charge of multiple types of equipment. Also, even for the same type of equipment, the maintenance content, such as the cause of a failure and the countermeasures therefor, may differ depending on at least one of the region where the equipment is used and the climate at the timing of maintenance. Therefore, the information providing device 10 adjusts the data used in the target space, which is data related to the maintenance target, using at least one of the region and the climate.

[0015] A region can be defined at the national level, at the local level within a country, or at the local government level.

[0016] The climate may be defined using, for example, seasons, months, or numerical ranges for at least one of temperature, humidity, sunshine hours, rainfall, and snow depth.

[0017] Furthermore, the skills that maintenance personnel can acquire through training include, for example, at least one of the following: • The ability to maintain the items to be maintained. This skill is set, for example, for each item to be maintained. Furthermore, if multiple types of maintenance are anticipated, for example, if there are multiple causes of failure and multiple methods for addressing them, skills may be set for each of these multiple types.

[0018] The information providing device 10 may, for example, use a training data storage unit 140. The training data storage unit 140 may be part of the information providing device 10 or it may be located outside of the information providing device 10.

[0019] The training data storage unit 140 stores various types of data necessary for the information providing device 10 to provide training data. The data stored in the training data storage unit 140 includes, for example, the following:

[0020] (1) Data for generating the target space. (2) Data relating to the target of maintenance that should be reflected in the target space. Hereinafter, this data will be referred to as training data.

[0021] The training data includes, for example, data for operating maintenance targets within a target space according to inputs made by maintenance personnel via the communication device 20. The training data is stored, for example, by region and reflects predetermined maintenance procedures, such as methods for identifying the cause of a malfunction and methods for addressing that cause.

[0022] The training data may also be stored by time period as at least part of the climate information. The time period used here may be, for example, a season or a month, but is not limited thereto. In the training data storage unit 140, instead of time period, at least one of temperature, humidity, sunshine hours, rainfall, and snow depth may be used as climate information. These are shown, for example, as average values ​​over a predetermined period. The predetermined period may be, for example, a season or a month, but is not limited thereto.

[0023] Furthermore, if there are multiple maintenance procedures, the training data may be stored separately for each maintenance worker in the training data storage unit 140. Also, if there are multiple types of maintenance targets, the training data may be stored separately for each maintenance target in the training data storage unit 140.

[0024] The information provision device 10 is a device for providing maintenance personnel who are to be trained with a target space for training on maintenance of the target object, and has an acquisition unit 110, a training data acquisition unit 120, and a provision unit 130.

[0025] The acquisition unit 110 acquires environmental information. The environmental information includes at least one of the following: regional information that can identify the area that the training participant is responsible for, and climate information concerning the climate in that area. The environmental information may consist only of regional information, only of environmental information, or both. At least a portion of the environmental information may be information indicating the time of year. This information is input by the participant, for example, via the communication device 20.

[0026] The training data acquisition unit 120 acquires training data using the environmental information acquired by the acquisition unit 110. For example, the training data acquisition unit 120 acquires training data corresponding to this environmental information. As one example, the training data acquisition unit 120 reads the training data corresponding to this environmental information from the training data storage unit 140.

[0027] The provisioning unit 130 performs processing to provide the target space, which reflects the training data, to the communication device 20. For example, the provisioning unit 130 generates data for generating the target space using data read from the training data storage unit 140, and transmits this data to the communication device 20.

[0028] The communication device 20 causes the display to show the target space. This display may include, for example, the item to be serviced. The communication device 20 then transmits the input made by the person who has seen this display to the service unit 130. An example of this input includes information indicating what inspections should be performed on the item to be serviced within the target space. This information may include removing parts such as covers of the item to be serviced, replacing parts, taking measurements on parts, and replacing at least one part necessary for the function of the item to be serviced. The measurements here may include, for example, electrical measurements, and may include measurements necessary for maintenance personnel to identify the cause of a malfunction.

[0029] The supply unit 130 then performs processing according to the input made to the communication device 20. One example of this processing includes at least one of the following: displaying the item to be serviced with parts removed; displaying the measurement results; displaying information on countermeasures based on the measurement results, such as parts that should be replaced; and displaying information indicating whether the maintenance issue of the item to be serviced has been resolved by replacing the parts, such as whether the malfunction has been fixed.

[0030] The information providing device 10 has a hardware configuration that includes, for example, a bus 1010, a processor 1020, a memory 1030, a storage device 1040, an input / output interface 1050, and a network interface 1060, as shown in Figure 2.

[0031] Bus 1010 is a data transmission path for the processor 1020, memory 1030, storage device 1040, input / output interface 1050, and network interface 1060 to send and receive data to and from each other. However, the method of connecting the processor 1020 and the other components to each other is not limited to bus connection.

[0032] The 1020 processor is a processor implemented in components such as the CPU (Central Processing Unit) and GPU (Graphics Processing Unit).

[0033] Memory 1030 is a main memory device implemented using RAM (Random Access Memory), etc.

[0034] The storage device 1040 is an auxiliary storage device implemented as a removable media such as an HDD (Hard Disk Drive), SSD (Solid State Drive), or memory card, or as ROM (Read Only Memory), and has a recording medium. The recording medium of the storage device 1040 stores program modules that implement each function of the information providing device 10 (for example, the acquisition unit 110, the training data acquisition unit 120, the provision unit 130, and the dialogue processing unit 170, which will be described later). The processor 1020 reads each of these program modules into the memory 1030 and executes them, thereby realizing each function corresponding to that program module. The storage device 1040 may also function as a training data storage unit 140, and at least one of the environment information storage unit 150, log data storage unit 160, and subject information storage unit 180, which will be described later.

[0035] The input / output interface 1050 is an interface for connecting the information providing device 10 with various input / output devices. For example, the information providing device 10 may communicate with at least one of the training data storage unit 140, the environment information storage unit 150, the log data storage unit 160, and the subject information storage unit 180 via the input / output interface 1050.

[0036] The network interface 1060 is an interface for connecting the information providing device 10 to a network. This network may be, for example, a LAN (Local Area Network) or a WAN (Wide Area Network). The method by which the network interface 1060 connects to the network may be wireless or wired. The information providing device 10 may communicate with at least one of the following via the network interface 1060: the communication device 20, the training data storage unit 140, the environment information storage unit 150, the log data storage unit 160, and the target information storage unit 180.

[0037] The information providing device 10 operates as shown in Figure 3, for example. First, the person receiving training inputs environmental information, namely regional information and climate information, into the communication device 20. The communication device 20 then transmits the environmental information to the information providing device 10.

[0038] The information provision device 10's acquisition unit 110 acquires this environmental information (step S10). Next, the information provision device 10's training data acquisition unit 120 acquires training data corresponding to this environmental information (step S120). Then, the provision unit 130 uses this training data to start processing to have the subject perform training using the target space (step S30). An example of this processing is explained with reference to Figure 1.

[0039] Thus, by using the information provision device 10, the training data will reflect at least one of the region and climate. Therefore, participants can train efficiently.

[0040] As shown in Figure 4, the information providing device 10 may further include an environmental information storage unit 150 and a log data storage unit 160.

[0041] The environmental information storage unit 150 stores climate information by region and time period, as shown in Figure 5, for example. The time period may be, for example, a season, a month, or a week. The climate information includes at least one of the following: temperature, humidity, sunshine hours, rainfall, and snow depth. The climate information may be, for example, an average value, but it may also be a history over a predetermined period, for example, a daily history.

[0042] The log data storage unit 160 stores log data by region, as shown in Figure 6, for example. The log data storage unit 160 further stores log data by the maintenance target that has been maintained. When the maintenance target is equipment, the log data includes, for example, at least one of the following items.

[0043] (1) Operation data The operational data should include at least one of the following, for example. Ideally, the operational data should be a history of these. • Operating mode of the device • At least one of the following: control data used inside the equipment, the temperature around and inside the equipment, and information regarding the current inside the equipment being serviced. • In the case of an air conditioning unit that has a temperature control function, at least one of the refrigerant pressure and the set temperature (2) Maintenance data and the date on which the maintenance was performed Maintenance data includes maintenance data related to the cause of maintenance, such as data indicating symptoms that occurred in the equipment being maintained, and may include text data describing the symptoms, or it may include fault identification information indicating the type of failure that occurred in the equipment. If the equipment being maintained has a display, an example of fault identification information is the error code displayed on the display.

[0044] The training data acquisition unit 120 of the information providing device 10 generates training data using, for example, the environment information storage unit 150 and the log data storage unit 160. The generated training data may be stored in the training data storage unit 140, used as is, or stored in the training data storage unit 140 and used simultaneously.

[0045] For example, the training data acquisition unit 120 acquires log data from the log data storage unit 160 of equipment that was operating under conditions corresponding to the environmental information acquired by the acquisition unit 110. Hereafter, this log data will be referred to as the corresponding log data. The training data acquisition unit 120 then generates training data using the acquired corresponding log data.

[0046] For example, if the environmental information acquired by the acquisition unit 110 includes region and time, the training data acquisition unit 120 acquires log data corresponding to that combination of region and time as corresponding log data. The training data acquisition unit 120 then statistically processes the operational data included in the corresponding log data for each type of failure, and includes the results of this statistical processing in the training data corresponding to that type of failure. The time used here may be, for example, a season or a month.

[0047] Furthermore, if the environmental information acquired by the acquisition unit 110 includes a numerical range for at least one of the following: temperature, humidity, sunshine duration, rainfall, and snow depth, the training data acquisition unit 120 uses the information stored in the environmental information storage unit 150 to identify a region that satisfies this numerical range, as well as a combination of either the season or the month. The training data acquisition unit 120 then acquires the log data corresponding to this combination as corresponding log data. The training data acquisition unit 120 then statistically processes the operational data included in the corresponding log data for each type of failure, and includes the results of this statistical processing in the training data corresponding to that type of failure.

[0048] Furthermore, if the environmental information acquired by the acquisition unit 110 includes the average value of at least one of the temperature, humidity, sunshine duration, rainfall, and snow depth acquired by the acquisition unit 110, the training data acquisition unit 120 may set a numerical range that includes this average value and perform the processing described above.

[0049] Furthermore, if there are multiple types of failures, the training data acquisition unit 120 may select data relating to failure causes where at least one of the frequency and probability of occurrence meets the criteria under the conditions corresponding to the specified environmental information, and include only the selected log data in the corresponding log data. In this way, the training data acquisition unit 120 generates only training data corresponding to failure causes that occur with a certain frequency or probability in each environmental information. Therefore, the target user can perform training efficiently.

[0050] The frequency of occurrence is indicated, for example, by the number of occurrences per predetermined period. The probability of occurrence is indicated, for example, by the proportion of that designation to the total number of maintenance items per predetermined period. The predetermined period here is set within a range of, for example, one week to three months, but is not limited to this.

[0051] If log data corresponding to a combination of regional information and time period cannot be obtained, for example, if log data corresponding to that combination is not stored in the log data storage unit 160, the training data acquisition unit 120 may identify other combinations of regional and time period information that satisfy alternative criteria related to climate, and acquire log data corresponding to that combination as corresponding log data.

[0052] For example, the training data acquisition unit 120 acquires climate data for the period to be trained from, for example, the environmental information storage unit 150. The training data acquisition unit 120 then identifies combinations of regions and periods that have weather data similar to this climate data, using the data stored in the environmental information storage unit 150. The training data acquisition unit 120 then acquires log data corresponding to the identified combination from the log data storage unit 160 as corresponding log data.

[0053] Here, one example of a criterion for determining "similar weather data," or alternative criterion, is that the numerical ranges for at least one of the following—temperature, humidity, sunshine hours, rainfall, and snow depth—overlap by a certain percentage or more. This percentage is, for example, 50%, but it may be higher, for example, 60%, 70%, or 80%, or lower, for example, 40% or 30%.

[0054] The training data acquisition unit 120 may generate the training data described above even when the acquisition unit 110 is not acquiring environmental information. In this case, it is preferable that the training data acquisition unit 120 periodically performs the training data generation process described above for all combinations of region and one of the seasons and months.

[0055] The information providing device 10 may include a dialogue processing unit 170, as shown in Figure 7, for example. The dialogue processing unit 170 performs processing for engaging in dialogue with the owner or manager of the item to be maintained. Hereinafter, the owner or manager will be referred to as "owner". The dialogue processing unit 170 performs this processing using a dialogue model 30. The dialogue model 30 is a so-called conversational AI (Artificial Intelligence) and is generated, for example, by learning actual conversations that have taken place between an owner and a maintenance worker. The dialogue model 30 may be part of the information providing device 10, or it may be provided in an external device to the information providing device 10.

[0056] For example, the user inputs text or voice to the communication device 20 that constitutes an inquiry or explanation to the owner of the vehicle to be serviced. The communication device 20 then transmits the input information to the information providing device 10. The dialogue processing unit 170 inputs this information to the dialogue model 30. The dialogue model 30 generates response information corresponding to this input and outputs it to the dialogue processing unit 170. The dialogue processing unit 170 then transmits this response information to the communication device 20. The communication device 20 outputs this response information so that the user can recognize it. This output may be by displaying text on a display, by outputting voice, or by both.

[0057] The above process is preferably performed repeatedly in parallel with the process performed by the supply unit 130.

[0058] If the information-providing device 10 has a dialogue processing unit 170, the subject can also experience a simulated dialogue with the owner. Therefore, the quality of the training provided to the subject is improved.

[0059] As shown in Figure 8, the information providing device 10 may utilize a target information storage unit 180. The target information storage unit 180 stores various types of information about the target. The target information storage unit 180 may be part of the information providing device 10 or it may be located outside the information providing device 10.

[0060] The acquisition unit 110 then acquires subject information. The training data acquisition unit 120 then generates training data using the subject information acquired by the acquisition unit 110.

[0061] The subject information includes, for example, as shown in Figure 9, information that can identify the region the subject is responsible for (e.g., regional identification information), information that can identify the skills they possess (e.g., skill identification information), and at least one of the number of years they have been working as a maintenance worker.

[0062] The training data acquisition unit 120 then acquires training data corresponding to the region that the subject is responsible for, once it has obtained information that allows it to identify that region.

[0063] Furthermore, the training data acquisition unit 120, when it has identified information that allows it to identify the skills possessed by the subject, identifies maintenance tasks that require skills other than those possessed and acquires training data corresponding to these maintenance tasks. For example, the subject information storage unit 180 stores information that allows it to identify the skills required for each of the multiple maintenance tasks. The training data acquisition unit 120 then uses this information to identify the maintenance tasks that will be the target of training.

[0064] In this way, the information provision device 10 can provide the target person with training content tailored to their individual needs. Consequently, the quality of the training provided to the target person improves.

[0065] Although the present disclosure has been described above with reference to embodiments, the present disclosure is not limited to the embodiments described above. Various modifications to the structure and details of the present disclosure can be made as can be understood by those skilled in the art within the scope of the present disclosure. Furthermore, each embodiment can be combined with other embodiments as appropriate.

[0066] Furthermore, while the flowcharts used in the above description show multiple steps (processes) in sequence, the execution order of the steps performed in each embodiment is not limited to the order in which they are described. In each embodiment, the order of the illustrated steps can be changed to the extent that it does not impair the content.

[0067] Some or all of the above embodiments may also be described as follows, but are not limited to the following: 1. An information providing device for providing a virtual space or cross-reality space, which is a target space for conducting training related to the maintenance of a maintenance target, to the training target, An acquisition means for acquiring environmental information which includes at least one of regional information that can identify the area responsible for the aforementioned person and climate information relating to the climate in the aforementioned area, A training data acquisition means that uses the aforementioned environmental information to acquire training data relating to the maintenance target which should be reflected in the target space, A providing means that performs processing to provide the target space, which reflects the training data, to a communication device used by the target person, An information-providing device equipped with the following features. 2. In the information provision device described in item 1 above, The training data acquisition means is an information providing device that acquires corresponding log data, which is log data from the operation of the maintenance target that was operating under conditions corresponding to the environmental information, and generates the training data using the corresponding log data. 3. In the information provision device described in item 2 above, The corresponding log data includes maintenance data related to the factors causing the maintenance, provided by an information provision device. 4. In the information provision device described in item 3 above, The maintenance work described above includes the cause of the malfunction. There are several types of causes for the aforementioned failure. The training data acquisition means is an information providing device that selects log data relating to the cause of the failure for which at least one of the frequency of occurrence and the probability of occurrence meets a criterion under conditions corresponding to the environmental information, and includes only the selected log data in the corresponding log data. 5. In the information provision device described in any one of items 2 to 4 above, The aforementioned maintenance targets are equipment, An information providing device in which the corresponding log data includes at least one of the following: the operating mode of the object to be serviced, fault identification information indicating the type of fault that occurred in the object to be serviced, control data used inside the object to be serviced, the temperature of at least one of the surroundings and inside of the object to be serviced, and information regarding the current inside the object to be serviced. 6. In the information provision device described in any one of items 2 to 4 above, An information-providing device in which the environmental information includes the time period as at least part of the regional information and the climate information. 7. In the information provision device described in item 6 above, The training data acquisition means, if log data corresponding to the combination of regional information and time period cannot be obtained, identifies other combinations of the region and time period that satisfy alternative criteria related to climate, and acquires the log data corresponding to that combination as the corresponding log data, information providing device. 8. In the information provision device described in any one of items 1 to 7 above, An information providing device comprising dialogue processing means for performing processing for engaging in dialogue with the subject as the owner or manager of the subject to maintenance. 9. In the information provision device described in any one of items 1 to 8 above, The acquisition means further acquires subject information relating to the subject, The training data acquisition means is an information providing device that further generates the training data using the subject information. 10. A computer that provides a virtual space or cross-reality space for conducting training related to the maintenance of the maintenance target to the training target, The subject acquires environmental information that includes at least one of regional information that can identify the area responsible for the subject and climatic information regarding the climate in the said area. Using the aforementioned environmental information, training data relating to the maintenance target, which should be reflected in the target space, is acquired. An information provision method that performs processing to provide the target space, which reflects the training data, to a communication device used by the target person. 11. A computer that provides a virtual space or cross-reality space for conducting training related to the maintenance of the maintenance target to the training target, An acquisition means for acquiring environmental information which includes at least one of regional information that can identify the area responsible for the aforementioned person and climate information relating to the climate in the aforementioned area, A training data acquisition means that uses the aforementioned environmental information to acquire training data relating to the maintenance target which should be reflected in the target space, A providing means that performs processing to provide the target space, which reflects the training data, to a communication device used by the target person, A program to give it a specific feature. 12. A recording medium on which the program described in item 11 above is recorded.

[0068] Furthermore, some or all of the configurations described in Appendices 2 to 9, which are subordinate to Appendice 1 above, may also be subordinate to each of Appendices 10 to 12 in the same way as Appendices 2 to 9. Moreover, not limited to Appendice 1 and Appendices 10 to 12, some or all of the configurations described as appendices may also be subordinate to various hardware, software, various recording means for recording software, or systems, without departing from the embodiments described above. [Explanation of Symbols]

[0069] 10 Information provision device 20 Communication equipment 30 Dialogue Models 110 Acquisition Department 120 Training data acquisition unit 130 Provision Department 140 Training data storage unit 150 Environmental information storage section 160 Log data storage unit 170 Interaction Processing Unit 180 Target Information Storage Unit

Claims

1. An information providing device for providing a virtual space or cross-reality space, which is a target space for conducting training related to the maintenance of a maintenance target, to the training target, An acquisition means for acquiring environmental information which includes at least one of regional information that can identify the area responsible for the aforementioned person and climate information relating to the climate in the aforementioned area, A training data acquisition means that uses the aforementioned environmental information to acquire training data relating to the maintenance target which should be reflected in the target space, A providing means that performs processing to provide the target space, which reflects the training data, to a communication device used by the target person, An information-providing device equipped with the following features.

2. In the information providing device described in claim 1, The training data acquisition means is an information providing device that acquires corresponding log data, which is log data from the operation of the maintenance target that was operating under conditions corresponding to the environmental information, and generates the training data using the corresponding log data.

3. In the information providing device according to claim 2, The corresponding log data includes maintenance data related to the factors causing the maintenance, provided by an information provision device.

4. In the information providing device according to claim 3, The maintenance work described above includes the cause of the malfunction. There are several types of causes for the aforementioned failure. The training data acquisition means is an information providing device that selects log data relating to the cause of the failure for which at least one of the frequency of occurrence and the probability of occurrence meets a criterion under conditions corresponding to the environmental information, and includes only the selected log data in the corresponding log data.

5. In the information providing device according to any one of claims 2 to 4, The aforementioned maintenance targets are equipment, An information providing device in which the corresponding log data includes at least one of the following: the operating mode of the object to be serviced, fault identification information indicating the type of fault that occurred in the object to be serviced, control data used inside the object to be serviced, the temperature of at least one of the surroundings and inside of the object to be serviced, and information regarding the current inside the object to be serviced.

6. In the information providing device according to any one of claims 2 to 4, An information-providing device in which the environmental information includes the time period as at least part of the regional information and the climate information.

7. In the information providing device according to claim 6, The training data acquisition means, if log data corresponding to the combination of regional information and time period cannot be obtained, identifies other combinations of the region and time period that satisfy alternative criteria related to climate, and acquires the log data corresponding to that combination as the corresponding log data, information providing device.

8. In the information providing device according to any one of claims 1 to 4, An information providing device comprising dialogue processing means for performing processing for engaging in dialogue with the subject as the owner or manager of the subject to maintenance.

9. A computer that provides a virtual space or cross-reality space for conducting training related to the maintenance of the maintenance target to the training target, The subject acquires environmental information that includes at least one of regional information that can identify the area responsible for the subject and climatic information regarding the climate in the said area. Using the aforementioned environmental information, training data relating to the maintenance target, which should be reflected in the target space, is acquired. An information provision method that performs processing to provide the target space, which reflects the training data, to a communication device used by the target person.

10. A computer that provides a virtual space or cross-reality space, which is a target space for conducting training related to the maintenance of the maintenance target, to the training target, An acquisition means for acquiring environmental information which includes at least one of regional information that can identify the area responsible for the aforementioned person and climate information relating to the climate in the aforementioned area, A training data acquisition means that uses the aforementioned environmental information to acquire training data relating to the maintenance target which should be reflected in the target space, A providing means that performs processing to provide the target space, which reflects the training data, to a communication device used by the target person, A program to give it a specific feature.

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