Information processing method, information processing device, and program

Abstract

Create records that reflect improved content quality. [Solution] An information processing method using an information processing device 1 including a control unit, a storage unit, and a communication unit, wherein the information processing device 1 is capable of communicating via the communication unit with at least one of an imaging device 4 installed in a business establishment where medical or nursing care services are provided, an employee terminal 2 held by an employee providing services, and a user terminal 3 held by a service user, and the information processing method includes, by the control unit, acquiring a service provision plan for a user, acquiring an image from the imaging device 4, or acquiring location information from at least one of the employee terminal 2 and the user terminal 3, electronically generating a service provision record from at least one of the acquired image and location information, and storing the service provision plan and the service provision record in association with each other in the storage unit.

Description

Technical Field

[0001] The present disclosure relates to an information processing method, an information processing apparatus, and a program.

Background Art

[0002] Conventionally, a technique is known in which a caregiver who provides care to a care recipient is imaged by a camera, and image data is analyzed to determine care actions (see, for example, Patent Document 1). This technique further acquires the position information of the care recipient using a GPS sensor attached to the care recipient to specify the activity range.

Prior Art Documents

Patent Documents

[0003]

Patent Document 1

Summary of the Invention

Problems to be Solved by the Invention

[0004] The above background art creates records only from data about caregivers and care recipients. That is, since the data acquired in creating the records is limited, there is room for improvement in the method of creating the records.

[0005] In view of such circumstances, an object of the present disclosure is to create a record with improved content richness.

Means for Solving the Problems

[0006] An information processing method according to an embodiment of the present disclosure is an information processing method by an information processing apparatus including a control unit, a storage unit, and a communication unit, where the information processing apparatus is communicable via the communication unit with at least one of an imaging device provided at a facility where medical or care services are provided, a worker terminal possessed by a worker engaged in the service provision, and a user terminal possessed by a user of the service. The control unit, To obtain a service provision plan for the aforementioned user, Acquiring an image from the aforementioned imaging device, or acquiring location information from at least one of the employee terminal and the user terminal, From at least one of the acquired image and location information, a service provision record is electronically generated. The service provision plan and the service provision record are stored in the storage unit in association with each other. Includes.

[0007] An information processing apparatus according to one embodiment of this disclosure is An information processing apparatus including a control unit, a storage unit, and a communication unit, The information processing device is capable of communicating via the communication unit with at least one of the following: an imaging device installed in a business establishment where medical or nursing care services are provided; a worker terminal held by a service provider; and a user terminal held by a user of the service. The control unit, To obtain a service provision plan for the aforementioned user, Acquiring an image from the aforementioned imaging device, or acquiring location information from at least one of the employee terminal and the user terminal, From at least one of the acquired image and location information, a service provision record is electronically generated. The service provision plan and the service provision record are stored in the storage unit in association with each other. Performs an action that includes this.

[0008] A program according to one embodiment of this disclosure is An information processing device including a control unit, a storage unit, and a communication unit, wherein the computer, as an information processing device, is capable of communicating via the communication unit with an imaging device installed in a business establishment where medical or nursing care services are provided, a staff terminal held by a service provider, and a user terminal held by a user of the service, Obtaining a service provision plan for the user; Obtaining an image from the imaging device or obtaining location information from at least one of the staff terminal and the user terminal; Electronically generating a service provision record from at least one of the obtained image and the location information; Associating the service provision plan and the service provision record and storing them in the storage unit; Executing operations including the above.

Advantages of the Invention

[0009] According to an embodiment of the present disclosure, a record with improved content richness can be created.

Brief Description of the Drawings

[0010] [Figure 1] It is a schematic diagram of the information processing system of this embodiment. [Figure 2] It is a block diagram showing the configuration of the information processing apparatus. [Figure 3] It is a block diagram showing the configuration of the staff terminal. [Figure 4] It is a block diagram showing the configuration of the user terminal. [Figure 5] It is a diagram showing the data structure of the service provision plan DB (database). [Figure 6] It is a diagram showing a list of service provision plans. [Figure 7] It is a diagram showing the data structure of the service provision record DB. [Figure 8] It is a sequence diagram showing the operation of the information processing apparatus.

Embodiments for Carrying Out the Invention

[0011] FIG. 1 is a schematic diagram of the information processing system S of the present embodiment. The information processing system S includes an information processing device 1, a worker terminal 2, a user terminal 3, and an imaging device 4 that can communicate with each other via a network NW. The network NW includes, for example, a mobile communication network, the Internet, or a fixed communication network.

[0012] In FIG. 1, for simplicity of explanation, one information processing device 1, one worker terminal 2, one user terminal 3, and one imaging device 4 are illustrated. However, the number of each of the information processing device 1, the worker terminal 2, the user terminal 3, and the imaging device 4 is not limited thereto. For example, the processing executed by the information processing device 1 may be executed by a plurality of distributed information processing devices 1. A plurality of worker terminals 2, a plurality of user terminals 3, and a plurality of imaging devices 4 may be connected to the network NW.

[0013] The information processing device 1 of the present embodiment is a server that supports the provision of services by a business operator. The information processing device 1 may be installed, for example, in a dedicated facility of the business operator or in a shared facility including a data center. The information processing device 1 may be a server belonging to a cloud computing system or another computing system.

[0014] The worker terminal 2 includes, for example, mobile devices such as a beacon, a smartphone, a mobile phone, a wearable device, or a tablet. The worker terminal 2 is possessed and operated by a worker who provides medical or nursing care services. The worker may be, for example, a doctor, a nurse, a care worker, a caregiver, a care manager, or a care staff.

[0015] The user terminal 3 includes, for example, mobile devices such as a beacon, a smartphone, a mobile phone, a wearable device, or a tablet. The user terminal 3 is possessed by a user who uses medical or nursing care services. The user may be, for example, an inpatient in a hospital, a resident in a nursing facility, or the like.

[0016] The imaging device 4 is installed in a facility where medical or nursing care services are provided. The facility may be, for example, a medical institution or a nursing care facility. The imaging device 4 includes a camera and captures images. The imaging device 4 is installed in any space within the facility. The space may be a common area, a private area, a living room, a dining room, etc. The images may be still images or moving images. The imaging device 4 transmits the images to the information processing device 1 via a network NW.

[0017] Figure 2 shows a detailed explanation of the internal configuration of the information processing device 1.

[0018] The information processing device 1 includes a control unit 11, a communication unit 12, and a storage unit 13. Each component of the information processing device 1 is connected to each other in a way that allows for communication.

[0019] The control unit 11 includes, for example, one or more general-purpose processors, including a CPU (Central Processing Unit) or an MPU (Micro Processing Unit). The control unit 11 may include one or more dedicated processors specialized for specific processing. Instead of including processors, the control unit 11 may include one or more dedicated circuits. The dedicated circuits may be, for example, an FPGA (Field-Programmable Gate Array) or an ASIC (Application Specific Integrated Circuit). The control unit 11 may also include an ECU (Electronic Control Unit). The control unit 11 sends and receives arbitrary information via the communication unit 12.

[0020] The communication unit 12 includes a communication module compatible with one or more wired or wireless LAN (Local Area Network) standards for connecting to a network. The communication unit 12 may include a module compatible with one or more mobile communication standards, including LTE (Long Term Evolution), 4G (4th Generation), or 5G (5th Generation). The communication unit 12 may include a communication module, etc., compatible with one or more short-range communication standards or specifications, including Bluetooth®, AirDrop®, IrDA, ZigBee®, Felica®, or RFID. The communication unit 12 transmits and receives arbitrary information via the network.

[0021] The storage unit 13 includes, but is not limited to, semiconductor memory, magnetic memory, optical memory, or a combination of at least two of these. Semiconductor memory is, for example, RAM or ROM. RAM is, for example, SRAM or DRAM. ROM is, for example, EEPROM. The storage unit 13 may function as, for example, main memory, auxiliary memory, or cache memory. The storage unit 13 may store information resulting from analysis or processing by the control unit 11. The storage unit 13 may store various information relating to the operation or control of the information processing device 1. The storage unit 13 may store system programs, application programs, and embedded software. The storage unit 13 may be located outside the information processing device 1 and accessible from the information processing device 1. The storage unit 13 includes a service provision plan DB and a service provision record DB.

[0022] Figure 3 provides a detailed explanation of the internal configuration of the operator terminal 2.

[0023] The operator terminal 2 includes a control unit 21, a communication unit 22, a storage unit 23, an imaging unit 24, a display unit 25, an input unit 26, an output unit 27, and a positioning unit 28. Each component of the operator terminal 2 is connected to each other so as to be able to communicate.

[0024] The description of the hardware configuration of the control unit 21, communication unit 22, and storage unit 23 may be the same as the description of the hardware configuration of the control unit 11, communication unit 12, and storage unit 13. The description is omitted here.

[0025] The imaging unit 24 includes a camera and captures images. The images may be still images or moving images. The imaging unit 24 may generate images and record the generated images in the storage unit 23. The imaging unit 24 is optional.

[0026] The display unit 25 is, for example, a display. The display is, for example, an LCD or an organic EL display. "LCD" is an abbreviation for liquid crystal display. "EL" is an abbreviation for electroluminescence. Instead of being provided on the worker terminal 2, the display unit 25 may be connected to the worker terminal 2 as an external output device. Any connection method can be used, for example, USB, HDMI (registered trademark), or Bluetooth (registered trademark). "USB" is an abbreviation for Universal Serial Bus. "HDMI (registered trademark)" is an abbreviation for High-Definition Multimedia Interface. The display unit 25 may be a touch panel. The display unit 25 is optional.

[0027] The input unit 26 is, for example, a microphone, physical keys, capacitive keys, a pointing device, or a touchscreen integrated with the display. The input unit 26 accepts operations to input information used for the operation of the worker terminal 2. Instead of being provided on the worker terminal 2, the input unit 26 may be connected to the worker terminal 2 as an external input device. Any connection method can be used, for example, USB, HDMI®, or Bluetooth®.

[0028] The output unit 27 includes one or more output interfaces that output information and notify the user. For example, the output interfaces included in the output unit 27 are, but are not limited to, speakers that output information as sound. The output unit 27 is arbitrary.

[0029] The positioning unit 28 includes at least one GNSS receiver. "GNSS" is an abbreviation for Global Navigation Satellite System. GNSS includes, for example, at least one of GPS, QZSS, BeiDou, GLONASS, and Galileo. "GPS" is an abbreviation for Global Positioning System. "QZSS" is an abbreviation for Quasi-Zenith Satellite System. QZSS satellites are called quasi-zenith satellites. "GLONASS" is an abbreviation for Global Navigation Satellite System. The positioning unit 28 acquires location information as a location information sensor. "Location information" is information that can identify the location of the employee terminal 2, and includes, for example, coordinates or the name of a space within the business premises.

[0030] Figure 4 provides a detailed explanation of the internal configuration of user terminal 3.

[0031] The user terminal 3 includes a control unit 31, a communication unit 32, a storage unit 33, an imaging unit 34, a display unit 35, an input unit 36, an output unit 37, and a positioning unit 38. Each component of the user terminal 3 is connected to each other so as to be able to communicate.

[0032] The description of the hardware configuration of the user terminal 3, consisting of the control unit 31, communication unit 32, storage unit 33, imaging unit 34, display unit 35, input unit 36, output unit 37, and positioning unit 38, may be the same as the description of the hardware configuration of the worker terminal 2, consisting of the control unit 21, communication unit 22, storage unit 23, imaging unit 24, display unit 25, input unit 26, output unit 27, and positioning unit 28. The description here is omitted.

[0033] The information processing method by the information processing system S of this embodiment will be described in detail below.

[0034] (Obtaining a service delivery plan) The control unit 11 of the information processing device 1 retrieves a service provision plan from the service provision plan DB shown in Figure 5 at any given time. As shown in Figure 5, the service provision plan DB stores the following items in association with the identification information (corresponding to the "plan ID") of each plan. • Employees ·User • Planned location of service delivery • Service plan delivery period • Types of services

[0035] Figure 6 shows a list of service provision plans. The list is electronically generated from the service provision plans by the control unit 11. The control unit 11 may transmit the list to any terminal via the communication unit 12. Although only two personnel are shown in Figure 6, there may be one or three or more personnel. The time period shown in Figure 6 is from 7:00 to 8:00, but other time periods may be displayed in the list.

[0036] (Image acquisition) The control unit 11 acquires an image from the imaging device 4 at any given time. Time information is associated with the image. The unit of time information may be any unit, such as one hour, one minute, or one second. The control unit 11 performs image analysis, such as facial recognition, on the acquired image to identify the behavior of the staff and the user. From the identified behavior, the control unit 11 identifies the service that the staff provides to the user and the time at which the service was provided. The service includes, for example, assistance provided by the staff to enable the user to perform any of the following actions: ·Beauty care ·excretion ·Changing clothes ·Move ·meal • Oral care

[0037] As an additional or alternative example, the control unit 11 may identify the location where the service is provided from the image by identifying the location where the imaging device 4 is installed.

[0038] (Acquiring location information) The control unit 11 acquires location information from at least one of the employee terminal 2 and the user terminal 3. Time information is associated with the location information. From the acquired location information, the control unit 11 identifies the exact locations of the employee and the user. From the acquired location information, the control unit 11 can identify the service that the employee is providing to the user. For example, if the control unit 11 detects that both the employee and the user are in the toilet, it may determine that assistance with excretion is being provided.

[0039] As an additional or alternative example, the control unit 11 may compare the acquired location information with the building structure of the business premises to determine which space within the business premises the employee or user is currently located in. The control unit 11 may transmit display information indicating which space the current location is in to other terminals via the network NW.

[0040] The control unit 11 can identify more accurate information about the service by combining images acquired from the imaging device 4 with location information acquired from the employee terminal 2 or user terminal 3. For example, the imaging device 4 may not be installed in the room to protect the user's privacy. In such cases, the control unit 11 uses location information acquired from the employee terminal 2 or user terminal 3 to identify the location of the employee or user and the service provided. On the other hand, the location information acquired from the employee terminal 2 or user terminal 3 may be insufficient to identify the behavior of the employee or user. In such cases, the control unit 11 identifies the behavior of the employee or user by analyzing images acquired from the imaging device 4.

[0041] (Generating service provision records) As shown in Figure 7, the control unit 11 electronically generates a service provision record from at least one of the images acquired from the imaging device 4 and the location information acquired from the employee terminal 2 or the user terminal 3. The service provision record includes the following items, associated with the identification information of each service (corresponding to the "Record ID" in Figure 7). • Employees ·User • Service location • Service start time • Service termination time • Types of services • Whether the services provided were planned assistance or unplanned assistance (see below)

[0042] The control unit 11 stores the service provision plan and the service provision record in the storage unit 13 in association with each other. Specifically, the control unit 11 compares the items of each service (i.e., each record) in the generated service provision record with the items of each plan (i.e., each record) in the service provision plan to determine whether each service was provided according to the service provision plan. This determination may be based on at least one of the degree of agreement and the degree of overlap of the information for each item. As an example, the control unit 11 determines that a service is consistent with the service provision plan if the following two conditions are met. • The personnel, users, and service types for a specific plan in the service provision plan must match the personnel, users, and service types for that specific service in the service provision record. • The planned service provision period for a specific plan in the service provision plan overlaps with the service provision period for a specific service in the service provision record, from the start time to the end time of provision.

[0043] Using the examples shown in Figures 5 and 7, the control unit 11 detects that the information for each item in plan P01 shown in Figure 5 matches the information for each item in record K01 shown in Figure 7. In this case, the control unit 11 determines that the service was provided as planned and stores the information "On-plan assistance" in association with record K01, as shown in Figure 7. As another example, the control unit 11 detects that there is no plan in the service provision plan that matches the information for each item in record K02 shown in Figure 7. In this case, the control unit 11 determines that the service was not provided as planned (i.e., an unplanned service was provided) and stores the information "Unplanned assistance" in association with record K02, as shown in Figure 7. Here, the unplanned assistance is "excretion," but alternative examples include responding to a nurse call, responding to the user's family, or responding to any event.

[0044] As an additional or alternative example, the service provision plan database includes information indicating whether each plan was carried out as planned. For example, the control unit 11 compares each plan in the service provision plan with the service provision record. Depending on the comparison result, the control unit 11 can store information associated with each plan in the service provision plan that distinguishes whether it was carried out as planned, carried out but with a time delay from the planned delivery period, or not carried out at all. A time delay refers to a delay in any of the following cases: • When the period during which the service was provided is included in the planned service period. • When the planned service period is included within the period during which the service was provided. • When part of the service provision period overlaps with part of the planned service provision period.

[0045] As an additional or alternative example, the service provision record may include the day of the week the service was provided as an item.

[0046] As an additional or alternative example, the control unit 11 may send service provision records as candidates to any administrator terminal via the network NW. In this case, the control unit 11 compares each service in the service provision record with the service provision plan and adds additional information to the service provision record DB indicating that there is a service provision plan with a higher degree of agreement than a predetermined value for each service provided. For example, as explained in the example shown in Figure 6, it is possible that user R03's excretion took longer than planned, causing user R04's excretion, which was scheduled next, to be delayed by 10 minutes. In this case, user R04's excretion does not overlap in time with the service provision plan. However, the worker, user, and service type in the service provision plan match the worker, user, and service type in the service provision record, respectively. Therefore, the control unit 11 may not store user R04's excretion in the service provision record DB associated with the information "unplanned assistance," but instead add additional information indicating that there is a service provision plan with a high degree of agreement with the provided service in the nearby time period. As another example, it is possible that there is an error in identifying the service type by image analysis when a service is provided. In this case, the personnel, users, and planned service period in the service provision plan correspond to the personnel, users, and service period in the service provision record, respectively. Therefore, the control unit 11 may not store the provided service in the service provision record DB associated with the information "unplanned assistance," but instead add additional information indicating that there is a service provision plan with a high degree of match to the provided service. The control unit 11 sends the service provision record with the added information to the administrator terminal as a candidate before finalization. The control unit 11 may prompt the administrator terminal to finalize the candidate after making any necessary corrections.

[0047] As an additional or alternative example, if the control unit 11 detects that a service determined to be unplanned assistance has been provided, it may send the detection details as an alarm to any other administrator terminal via the network. For example, if the control unit 11 detects that the length of the service provision period for a particular service is less than a predetermined percentage of the length of the planned service provision period, it may send the detection details as an alarm to any other administrator terminal.

[0048] As an additional or alternative example, the control unit 11 may acquire voice information or text information from at least one of the employee terminal 2 and the user terminal 3. The voice information or text information may be, for example, a message (i.e., handover information) entered by the employee or user. The voice information or text information may be stored in the service provision record DB in association with a record ID, along with location information or time, etc.

[0049] As an additional or alternative example, the control unit 11 may acquire vital information of the employee or user from at least one of the employee terminal 2 and the user terminal 3. The vital information may include, for example, information indicating at least one of pulse, blood pressure, respiration, and body temperature. The control unit 11 may store the vital information in the service provision record DB, along with location information or time, etc., in association with the record ID.

[0050] As an additional or alternative example, the control unit 11 can sort the service provision records by any item. Sorting includes filtering, aligning, or classifying. The control unit 11 can then transmit the sorted service provision records to any other terminal via the network.

[0051] As an additional or alternative example, the control unit 11 may continuously acquire location information from at least one of the employee terminal 2 and the user terminal 3 to identify the employee's or user's travel route. The control unit 11 may transmit the identified travel route information to any other terminal via the network NW.

[0052] As an additional or alternative example, the control unit 11 identifies the current location of an employee or user from location information obtained from at least one of the employee terminal 2 and the user terminal 3. The control unit 11 then identifies which space within the business premises the identified current location is in. The control unit 11 may transmit the identified current location information, or display information indicating which space within the business premises the current location is in, to any other terminal via the network NW.

[0053] (flowchart) Referring to Figure 8, the information processing method by the control unit 11 of the information processing device 1 will be explained.

[0054] In step S1, the control unit 11 obtains a service provision plan at any given time. Alternatively, step S1 may be performed after step S2 or step S3.

[0055] In step S2, the control unit 11 performs at least one of the following: acquiring an image from the imaging device 4, and acquiring location information from at least one of the employee terminal 2 and the user terminal 3.

[0056] In step S3, the control unit 11 electronically generates a service provision record from at least one of the acquired image and location information.

[0057] In step S4, the control unit 11 associates the service provision plan and the service provision record and stores them in the storage unit 13.

[0058] (effect) As described above, according to this embodiment, the control unit 11 performs operations including acquiring a service provision plan for a user, acquiring an image from the imaging device 4 or acquiring location information from at least one of the employee terminal 2 and the user terminal 3, electronically generating a service provision record from at least one of the acquired image and location information, and storing the service provision plan and the service provision record in association with each other in the storage unit 13. With this configuration, the information processing device 1 can generate a service provision record associated with the service provision plan, thereby enabling the creation of records with improved content comprehensiveness. Furthermore, the information processing device 1 can efficiently generate records required by law and records necessary to improve business effectiveness.

[0059] Furthermore, according to this embodiment, the service provision record includes one or more items, and these one or more items include information indicating the service start time, service end time, day of the week, or type of service. In this way, the information processing device 1 can further improve the accuracy and completeness of the service provision record creation.

[0060] Furthermore, according to this embodiment, the control unit 11 can compare each service in the service provision record with the service provision plan, determine that the service is planned assistance when the provided service matches the service provision plan, and determine that the service is unplanned assistance when the provided service does not match the service provision plan, and record the determination result. With this configuration, the information processing device 1 can help the caregiver's manager determine whether or not the service was provided as planned. Moreover, for service items that tend to take longer than planned, this can serve as an opportunity to revise the care plan. In addition, since the information processing device 1 can generate records when a service is unplanned, the completeness of the records can be improved.

[0061] Furthermore, according to this embodiment, the operation of the control unit 11 includes acquiring voice information, text information, or vital information from at least one of the employee terminal 2 and the user terminal 3. With this configuration, the information processing device 1 acquires qualitative and quantitative information that cannot be obtained from location information and images alone, thereby improving the completeness of the records.

[0062] Furthermore, according to this embodiment, the service provision record includes items such as employee, user, voice information, text information, and vital information, associated with the identification information of each service, and the items can be rearranged. With this configuration, the information processing device 1 can generate data for users, users' families, government agencies, conferences (i.e., meetings), employee managers, visiting doctors, etc., thereby expanding the added value of the record.

[0063] Furthermore, according to this embodiment, the operation of the control unit 11 includes continuously acquiring location information from at least one of the employee terminal 2 and the user terminal 3 to identify the movement route of the employee or user. With this configuration, the information processing device 1 can perform movement analysis of employees or users, and can provide advice information to improve the efficiency of service provision, such as for conferences. For example, the information processing device 1 can identify employees who frequently move between multiple floors and experience a heavy burden, and notify the administrator.

[0064] Furthermore, according to this embodiment, the operation of the control unit 11 includes identifying the current location of an employee or user from location information and transmitting display information indicating which space within the business premises the current location is in to another terminal via the communication unit 12. With this configuration, the information processing device 1 can provide location information of people within the business premises on a screen, thereby supporting the provision of services, information transmission, and searching for people by administrators.

[0065] Furthermore, according to this embodiment, the operation of the control unit 11 includes comparing each plan in the service provision plan with the service provision record and storing information associated with each plan in the service provision plan indicating whether it was executed as planned, executed but with a time difference from the planned provision period, or not executed. With this configuration, the information processing device 1 can assist the manager of the personnel in determining whether or not the service was provided as planned.

[0066] Furthermore, according to this embodiment, the operation of the control unit 11 includes storing additional information indicating that there is a service provision plan with a degree of agreement higher than a predetermined value, in relation to the service. With this configuration, the information processing device 1 can assist staff members in accurately inputting whether the provided service was planned assistance or unplanned assistance when they later correct and finalize the service provision record.

[0067] While this disclosure is described based on drawings and embodiments, it should be noted that those skilled in the art may make various modifications and alterations based on this disclosure. Furthermore, changes are permitted as long as they do not depart from the spirit of this disclosure. For example, the functions included in each means or step can be rearranged in a logically consistent manner, and multiple means or steps can be combined into one or divided.

[0068] For example, in the above embodiment, a program that performs all or part of the functions or processing of the information processing device 1 can be recorded on a computer-readable recording medium. The computer-readable recording medium includes non-temporary computer-readable media, such as a magnetic recording device, optical disc, magneto-optical recording medium, or semiconductor memory. The program can be distributed, for example, by selling, transferring, or lending a portable recording medium such as a DVD (Digital Versatile Disc) or CD-ROM (Compact Disc Read Only Memory) on which the program is recorded. Alternatively, the program can be distributed by storing it in the storage of any server and transmitting the program from any server to another computer. The program can also be provided as a program product. This disclosure can also be implemented as a processor-executable program. Processing may also be performed by a so-called ASP-type service that does not transfer the program from the server to the computer, but realizes the function only by execution instructions and result acquisition. "ASP" is an abbreviation for application service provider. [Explanation of symbols]

[0069] 1. Information Processing Device 11 Control Unit 12 Communications Department 13 Storage section 2. Employee terminals 21 Control Unit 22 Communications Department 23 Memory section 24 Imaging Department 25 Display section 26 Input section 27 Output section 28 Positioning Unit 3. User terminals 31 Control Unit 32 Communications Department 33 Storage section 34 Imaging Unit 35 Display section 36 Input section 37 Output section 38 Positioning Unit 4. Imaging device

Claims

1. An information processing method using an information processing device including a control unit, a storage unit, and a communication unit, The information processing device is capable of communicating via the communication unit with at least one of the following: an imaging device installed in a business establishment where medical or nursing care services are provided; a worker terminal held by a service provider; and a user terminal held by a user of the service. The control unit, To obtain a service provision plan for the aforementioned user, Acquiring an image from the aforementioned imaging device, or acquiring location information from at least one of the employee terminal and the user terminal, From at least one of the acquired image and location information, a service provision record is electronically generated. The service provision plan and the service provision record are stored in the storage unit in association with each other. Information processing methods including

2. In the information processing method described in claim 1, An information processing method wherein the service provision record includes one or more items, and each of the one or more items includes information indicating the start time of the service provision, the end time of the service provision, the day of the week the service was provided, or the type of service.

3. In the information processing method described in claim 1, Each service in the service provision record is compared with the service provision plan. An information processing method comprising determining that the service is an in-plan assistance when the service is in accordance with the service provision plan, and determining that the service is an unplanned assistance when the service is inconsistent with the service provision plan.

4. In the information processing method described in claim 1, An information processing method that includes acquiring voice information, text information, or vital information from at least one of the employee terminal and the user terminal.

5. In the information processing method described in claim 4, The service provision record includes items such as employee, user, voice information, text information, and vital information, associated with the identification information of each service, and the sorting of these items is possible.

6. In the information processing method described in claim 1, An information processing method comprising continuously acquiring location information from at least one of the employee terminal and the user terminal to identify the movement route of the employee or the user.

7. In the information processing method described in claim 1, Identifying the current location of the employee or user from the aforementioned location information, The communication unit transmits display information indicating which space within the business premises the current location is in to another terminal. Information processing methods including

8. In the information processing method described in claim 1, Each plan in the service provision plan is compared with the service provision record, An information processing method that includes storing information in relation to each plan of the service provision plan, indicating whether a plan was executed as planned, executed but with a time discrepancy from the planned provision period, or not executed.

9. In the information processing method described in claim 3, An information processing method, which includes storing additional information indicating that there is a service delivery plan with a degree of matching higher than a predetermined value in relation to the aforementioned service.

10. An information processing apparatus including a control unit, a storage unit, and a communication unit, The information processing device is capable of communicating via the communication unit with at least one of the following: an imaging device installed in a business establishment where medical or nursing care services are provided; a worker terminal held by a service provider; and a user terminal held by a user of the service. The control unit, To obtain a service provision plan for the aforementioned user, Acquiring an image from the aforementioned imaging device, or acquiring location information from at least one of the employee terminal and the user terminal, From at least one of the acquired image and location information, a service provision record is electronically generated. The service provision plan and the service provision record are stored in the storage unit in association with each other. An information processing device that performs operations including those mentioned above.

11. An information processing device including a control unit, a storage unit, and a communication unit, wherein the computer as an information processing device is capable of communicating via the communication unit with an imaging device installed in a business establishment where medical or nursing care services are provided, a staff terminal held by a service provider, and a user terminal held by a user of the service, To obtain a service provision plan for the aforementioned user, Acquiring an image from the aforementioned imaging device, or acquiring location information from at least one of the employee terminal and the user terminal, From at least one of the acquired image and location information, a service provision record is electronically generated. The service provision plan and the service provision record are stored in the storage unit in association with each other. A program that performs an action that includes the following:

Images