system
The system uses AI to read, analyze, and compare customer interactions with registered information, preventing misregistration and reducing errors in customer service by automatically detecting and warning against discrepancies.
JP2026073589APending Publication Date: 2026-05-01SOFTBANK GROUP CORP
Patent Information
- Authority / Receiving Office
- JP · JP
- Patent Type
- Applications
- Current Assignee / Owner
- SOFTBANK GROUP CORP
- Filing Date
- 2024-10-18
- Publication Date
- 2026-05-01
AI Technical Summary
Technical Problem
Conventional customer service systems lack effective means to prevent information misregistration and mistakes during interactions.
Method used
A system comprising a reading unit, analysis unit, matching unit, and warning unit that utilizes AI to read, analyze, and compare customer conversation content with registered PC screen information, raising warnings for discrepancies.
Benefits of technology
Prevents incorrect registration and reduces errors in customer information by automatically verifying content, minimizing human reliance and recovery time.
✦ Generated by Eureka AI based on patent content.
Smart Images
Figure 2026073589000001_ABST
Abstract
The system according to this embodiment aims to prevent incorrect registration or errors in customer information during customer service. [Solution] The system according to the embodiment comprises a reading unit, an analysis unit, a matching unit, a warning unit, and a customer service reading unit. The reading unit reads the content of conversations with customers. The analysis unit analyzes the content of conversations read by the reading unit. The matching unit compares the information with the PC screen information registered by the crew. The warning unit raises a warning if a discrepancy occurs based on the information matched by the matching unit. The customer service reading unit reads the content of customer service at the store.
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Citation Information
Patent Citations
Persona chatbot control method and system
JP2022180282A