system

Abstract

We provide the system. [Solution] A means of entering personal information for personal authentication, A procedure prediction means that predicts procedure candidates based on the aforementioned personal information, A document generation means that collects the information necessary for the aforementioned procedural candidate and automatically generates the document, A means for electronically stamping the generated document, An application method for submitting the aforementioned stamped documents online, A system that includes this.

Description

Technical Field

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[0001] The technology of the present disclosure relates to a system.

Background Art

[0002] Patent Document 1 discloses a method for controlling a persona chatbot, which is performed by at least one processor, the method including the steps of receiving a user utterance, adding the user utterance to a prompt including an instruction sentence related to an explanation of a character of the chatbot, encoding the prompt, and inputting the encoded prompt into a language model to generate a chatbot utterance that responds to the user utterance.

Prior Art Documents

Patent Documents

[0003]

Patent Document 1

Summary of the Invention

Problems to be Solved by the Invention

[0004] Conventional administrative procedures require complex document preparation and submission, which is a significant burden especially for citizens who are not familiar with digital technologies, such as the elderly. In addition, due to the unclear procedures, deficiencies often occur, and re-submission and additional responses are also required, which is also an issue. Furthermore, there are cases where the security of personal information is not ensured sufficiently, and procedures that can be used with confidence are demanded.

Means for Solving the Problems

[0005] The system according to this invention performs authentication using a personal information input means and automatically identifies the necessary procedures using a procedure prediction means. Furthermore, an accurate document is immediately created based on the necessary information using a document generation means. Then, electronic approval is performed on the generated document using an electronic stamping means, and online applications are submitted quickly and securely through an application means. This reduces the complexity of procedures, provides a service that citizens can use intuitively, and protects personal information with a high level of security.

[0006] "Personal information input method" refers to a system or method for users to input personal authentication information and have their identity verified.

[0007] "Procedure prediction means" refers to algorithms and components that automatically predict the administrative procedures a user will need, based on collected personal information and past application data.

[0008] A "document generation means" is software or a process for collecting information necessary for a predicted procedure and automatically creating the required documents.

[0009] "Method of affixing a seal" refers to a technology or device for affixing a user's electronic signature to a generated document and formally approving the document.

[0010] "Application method" refers to the network transmission function or process for submitting approved documents online to the relevant authorities and completing the procedure. [Brief explanation of the drawing]

[0011] [Figure 1] This is a conceptual diagram showing an example of the configuration of a data processing system according to the first embodiment. [Figure 2] This is a conceptual diagram showing an example of the essential functions of a data processing device and a smart device according to the first embodiment. [Figure 3] This is a conceptual diagram showing an example of the configuration of a data processing system according to the second embodiment. [Figure 4] This is a conceptual diagram showing an example of the main functions of a data processing device and smart glasses according to the second embodiment. [Figure 5] This is a conceptual diagram showing an example of the configuration of a data processing system according to the third embodiment. [Figure 6] This is a conceptual diagram showing an example of the main functions of a data processing device and a headset-type terminal according to the third embodiment. [Figure 7] This is a conceptual diagram showing an example of the configuration of a data processing system according to the fourth embodiment. [Figure 8] This is a conceptual diagram showing an example of the main functions of a data processing device and a robot according to the fourth embodiment. [Figure 9] This shows an emotion map where multiple emotions are mapped. [Figure 10] This shows an emotion map where multiple emotions are mapped. [Figure 11] This is a sequence diagram showing the processing flow of the data processing system in Example 1. [Figure 12] This is a sequence diagram showing the processing flow of the data processing system in Application Example 1. [Figure 13] This is a sequence diagram showing the processing flow of the data processing system in Example 2, which incorporates an emotion engine. [Figure 14] This is a sequence diagram showing the processing flow of the data processing system in Application Example 2, which combines an emotion engine. [Modes for carrying out the invention]

[0012] Hereinafter, an example of an embodiment of the system relating to the technology of this disclosure will be described with reference to the attached drawings.

[0013] First, let's explain the terminology used in the following explanation.

[0014] In the following embodiments, the labeled processor (hereinafter simply referred to as "processor") may be a single arithmetic unit or a combination of multiple arithmetic units. Also, the processor may be a single type of arithmetic unit or a combination of multiple types of arithmetic units. Examples of arithmetic units include a CPU (Central Processing Unit), a GPU (Graphics Processing Unit), a GPGPU (General-Purpose computing on Graphics Processing Units), an APU (Accelerated Processing Unit), and the like.

[0015] In the following embodiments, the labeled RAM (Random Access Memory) is a memory in which information is temporarily stored and is used as a work memory by the processor.

[0016] In the following embodiments, the labeled storage is one or more non-volatile storage devices that store various programs and various parameters, etc. Examples of non-volatile storage devices include flash memory (SSD (Solid State Drive)), magnetic disks (e.g., hard disks), or magnetic tapes, and the like.

[0017] In the following embodiments, the labeled communication I / F (Interface) is an interface including a communication processor and an antenna, etc. The communication I / F controls communication between multiple computers. Examples of communication standards applied to the communication I / F include wireless communication standards including 5G (5th Generation Mobile Communication System), Wi-Fi (registered trademark), or Bluetooth (registered trademark), and the like.

[0018] In the following embodiments, "A and / or B" is synonymous with "at least one of A and B." That is, "A and / or B" means that it may be A alone, or B alone, or a combination of A and B. Furthermore, in this specification, the same concept as "A and / or B" applies when expressing three or more things linked by "and / or."

[0019] [First Embodiment]

[0020] Figure 1 shows an example of the configuration of the data processing system 10 according to the first embodiment.

[0021] As shown in Figure 1, the data processing system 10 includes a data processing device 12 and a smart device 14. An example of the data processing device 12 is a server.

[0022] The data processing device 12 comprises a computer 22, a database 24, and a communication interface 26. The computer 22 is an example of a "computer" related to the technology of this disclosure. The computer 22 comprises a processor 28, RAM 30, and storage 32. The processor 28, RAM 30, and storage 32 are connected to a bus 34. The database 24 and the communication interface 26 are also connected to the bus 34. The communication interface 26 is connected to a network 54. An example of the network 54 is a WAN (Wide Area Network) and / or a LAN (Local Area Network).

[0023] The smart device 14 comprises a computer 36, a reception device 38, an output device 40, a camera 42, and a communication interface 44. The computer 36 comprises a processor 46, RAM 48, and storage 50. The processor 46, RAM 48, and storage 50 are connected to a bus 52. The reception device 38, output device 40, and camera 42 are also connected to the bus 52.

[0024] The reception device 38 is equipped with a touch panel 38A and a microphone 38B, etc., and receives user input. The touch panel 38A receives user input by detecting contact with an object (e.g., a pen or finger). The microphone 38B receives user input by detecting the user's voice. The control unit 46A transmits data indicating the user input received by the touch panel 38A and microphone 38B to the data processing device 12. In the data processing device 12, the specific processing unit 290 acquires the data indicating the user input.

[0025] The output device 40 includes a display 40A and a speaker 40B, and presents data to the user 20 by outputting the data in a form perceptible to the user 20 (e.g., audio and / or text). The display 40A displays visible information such as text and images according to instructions from the processor 46. The speaker 40B outputs audio according to instructions from the processor 46. The camera 42 is a small digital camera equipped with an optical system such as a lens, aperture, and shutter, and an image sensor such as a CMOS (Complementary Metal-Oxide-Semiconductor) image sensor or a CCD (Charge Coupled Device) image sensor.

[0026] Communication interface 44 is connected to network 54. Communication interfaces 44 and 26 are responsible for the exchange of various types of information between processor 46 and processor 28 via network 54.

[0027] Figure 2 shows an example of the main functions of the data processing device 12 and the smart device 14.

[0028] As shown in Figure 2, in the data processing device 12, a specific processing is performed by the processor 28. A specific processing program 56 is stored in the storage 32. The specific processing program 56 is an example of a "program" related to the technology of this disclosure. The processor 28 reads the specific processing program 56 from the storage 32 and executes the read specific processing program 56 on the RAM 30. The specific processing is realized by the processor 28 operating as a specific processing unit 290 according to the specific processing program 56 executed on the RAM 30.

[0029] The storage 32 stores the data generation model 58 and the emotion identification model 59. The data generation model 58 and the emotion identification model 59 are used by the identification processing unit 290.

[0030] In the smart device 14, the processor 46 performs the reception output processing. The storage 50 stores the reception output program 60. The reception output program 60 is used in conjunction with a specific processing program 56 by the data processing system 10. The processor 46 reads the reception output program 60 from the storage 50 and executes the read reception output program 60 on the RAM 48. The reception output processing is realized by the processor 46 operating as a control unit 46A according to the reception output program 60 executed on the RAM 48.

[0031] Next, the specific processing performed by the specific processing unit 290 of the data processing device 12 will be described. In the following description, the data processing device 12 will be referred to as the "server" and the smart device 14 as the "terminal".

[0032] This invention relates to an information processing system aimed at streamlining administrative procedures. The system mainly consists of the following components and assists users in performing complex procedures simply and safely.

[0033] In this system, the user first enters personal authentication information on a terminal. This is done using a security card reader, such as a My Number Card, and authentication is performed via the terminal. If successful, the user's basic information is sent to the server, and identity verification is completed.

[0034] The server receives this information and uses past application data and related databases to list predictable procedures. This predictive method is used to analyze the conditions and requirements associated with each procedure and guide the user to the most suitable procedure.

[0035] The terminal displays a list of procedure options predicted by the server, and the user selects the desired procedure. Once a selection is made, the system requests additional information required for that procedure and automatically generates the necessary application documents using the document generation mechanism based on the information entered by the user.

[0036] Once a document is created, it requires electronic signature by the user. The terminal provides the user with a simple interface for signing, and the user completes the electronic signature by re-entering their personal authentication information.

[0037] Finally, the server sends the stamped documents online to the local government's system, completing the application. This allows users to check the progress of their application in real time on their terminal and track whether the administrative procedure has been approved. In this way, transparency and efficiency of the procedure are ensured.

[0038] As a concrete example, when a user submits a change of address notification, the system automatically collects the necessary information and generates the required documents based on that information. The user then reviews the generated documents, electronically stamps them using their terminal, and completes the online application. This makes it possible to complete the change of address notification more quickly and easily than with traditional procedures.

[0039] The following describes the processing flow.

[0040] Step 1:

[0041] The user activates the device and enters their personal authentication information. The authentication process begins using a My Number Card reader. The device obtains the authentication information and establishes a connection by sending it to the server.

[0042] Step 2:

[0043] The server compares the received personal information with its database to verify the user's identity. If the verification is successful, it searches for the user's basic information and sends it back to the device.

[0044] Step 3:

[0045] Based on the user's basic information, the server refers to a database of past applications to predict suitable procedure candidates for the user. It generates a list of predicted procedures and sends it to the terminal.

[0046] Step 4:

[0047] The terminal displays a list of possible procedures to the user and provides a screen prompting them to make a selection. The user chooses the appropriate procedure according to their needs.

[0048] Step 5:

[0049] When the user selects a procedure, the terminal displays a form requesting additional information necessary for that procedure. The user enters the required information, and the terminal sends it to the server.

[0050] Step 6:

[0051] Based on the received detailed information, the server automatically creates the necessary application documents using a document generation system. The generated documents are then sent to the terminal.

[0052] Step 7:

[0053] The terminal displays the generated document to the user and requests confirmation and electronic signature. After reviewing the contents, the user approves through the interface for electronic signature.

[0054] Step 8:

[0055] Based on user approval, the terminal transfers the stamped information to the server. The server encrypts this stamped document and transmits it to the local government system via a secure channel.

[0056] Step 9:

[0057] The server waits for confirmation from the local government that the application has been received, and once confirmed, it updates the application status in real time. The terminal then notifies the user of the latest application status, and the process is complete.

[0058] (Example 1)

[0059] Next, we will describe Example 1. In the following description, the data processing device 12 will be referred to as the "server," and the smart device 14 will be referred to as the "terminal."

[0060] The aim is to eliminate the complexity and inefficiency of administrative procedures and provide a system that allows users to complete procedures more easily and safely. Existing procedures involve time-consuming processes such as entering personal information, preparing documents, and managing application progress, and these processes need to be streamlined.

[0061] The identification process performed by the identification processing unit 290 of the data processing device 12 in Example 1 is realized by the following means.

[0062] In this invention, the server includes an information acquisition means for acquiring personal authentication information, a procedure prediction means for predicting necessary procedures based on the acquired personal information, and a media generation means for automatically collecting information related to the predicted procedures and generating a processing medium. This enables users to efficiently proceed with complex administrative procedures.

[0063] "Information acquisition means" refers to a function for collecting personal authentication information and importing that information into the system.

[0064] A "procedure prediction tool" is a function that predicts the procedures a user is likely to need based on acquired personal information and provides efficient procedural guidance.

[0065] "Media generation means" refers to a function that automatically collects necessary information based on a predicted procedure and generates a processing medium in a predetermined format.

[0066] "Identification addition means" refers to a function that electronically adds personal identification to the generated processing medium and prepares it to look like a formal procedural document.

[0067] "Communication transmission means" refers to a function for transmitting an attached processing medium to a target location via a digital communication network.

[0068] An "information storage means" is a function that stores past processing information and uses it to predict future procedures and provide user guidance.

[0069] A "status display means" is a function that updates the progress of a process in real time and visually displays that status to the user.

[0070] The information processing system based on this invention is designed to streamline administrative procedures. The system consists of user terminals, a server, and a communication network that connects them.

[0071] The user enters personal authentication information using a terminal. The terminal is equipped with a security card reader for reading personal information, such as an identification card that serves as the user's personal identifier. The authentication information is transmitted to the server via the terminal.

[0072] The server receives this information and uses procedural prediction tools based on the personal information to list appropriate administrative procedures. The server's prediction process uses a predictive model, improving prediction accuracy based on historical data. The database used also contains past application information and related statistical data.

[0073] When a user selects a procedure from a list, the server automatically generates the necessary documents using a media generation mechanism. During this process, the required information is entered from the terminal and processed as digital data according to a pre-prepared template.

[0074] The generated documents are electronically stamped through an identification means. The electronic stamping is performed securely using the user's own authentication information via an interface provided on the terminal.

[0075] Completed documents are transmitted to the relevant local government's online system using communication transmission methods. This allows users to check the progress of their application in real time. Status display methods support this check and appropriately display the necessary information.

[0076] A concrete example is the process of a user submitting a change of address notification. In this case, the user enters the necessary personal information on a terminal, and the server automatically creates the change of address notification document based on that information. The user then verifies and electronically signs the document and submits it to the local government online. This process speeds up and streamlines the procedure.

[0077] By utilizing generative AI models, the system can provide technically detailed answers to prompts such as, "Please tell me how to predict the optimal procedure based on past application information." Such prompts serve as guidelines for users to make the most of the system's capabilities.

[0078] The flow of the specific processing in Example 1 will be explained using Figure 11.

[0079] Step 1:

[0080] The user enters personal authentication information into the terminal. The terminal reads the personal identification information using a security card reader and inputs it as digital data. This data is converted in format according to the authentication protocol and prepared for transmission to the server.

[0081] Step 2:

[0082] The server receives personal authentication information sent from the terminal. The server uses this information to query the database and authenticate the user. If authentication is successful, it generates a user profile based on the illuminated basic information and passes the profile data to the next processing stage.

[0083] Step 3:

[0084] The server uses the user's basic information and past data history to predict procedures based on a generated AI model. Based on the input profile data, the server creates a list of likely procedures and transfers this list to the user's terminal. The list includes database query results as attributes.

[0085] Step 4:

[0086] The terminal displays a list of procedures received from the server to the user. The user reviews the list and selects the procedure they wish to perform. Once the selection is complete, the selected data is saved as input to the terminal and sent to the server. At this time, the display screen is updated according to the selection result.

[0087] Step 5:

[0088] The server collects detailed information based on the procedure selected by the user and automatically generates the necessary documents. By extracting information from the database and combining templates, the appropriate data is placed in the various data fields. The generated documents are output as electronic forms.

[0089] Step 6:

[0090] The terminal presents the generated document to the user, who then reviews the contents and applies an electronic seal. To apply the seal, the user re-enters their personal authentication information, and the terminal re-authenticates the information via a security card reader. At this point, identification data is added and sent to the server as stamped data.

[0091] Step 7:

[0092] The server sends the checked documents to the local government's online system. The communication is performed using digital transactions, and an acknowledgment of transmission is received. After transmission is complete, the server sends progress information to the terminal, notifying the user that the application has been completed. This progress information is updated in real time using a status display system.

[0093] (Application Example 1)

[0094] Next, we will explain Application Example 1. In the following explanation, the data processing device 12 will be referred to as the "server," and the smart device 14 will be referred to as the "terminal."

[0095] Currently, administrative procedures are complex, cumbersome due to the need to prepare and verify numerous documents, as well as to pay fees through separate systems. This situation not only reduces the efficiency of the process but also makes it difficult to track progress. There is a need to resolve these issues and enable procedures to be carried out quickly and efficiently.

[0096] The specific processing performed by the specific processing unit 290 of the data processing device 12 in Application Example 1 is realized by the following means.

[0097] In this invention, the server includes a personal information input means for entering personal authentication information, a payment means for electronically paying fees related to the procedure, and a progress tracking means for tracking the progress of the procedure. This allows users to perform authentication, document generation, fee payment, and progress tracking on a single platform.

[0098] A "personal information input method" is a system for inputting personal authentication information, such as My Number Card information, in order to identify and authenticate individual users.

[0099] A "procedure prediction tool" is a system that analyzes past application information to predict the administrative procedures that a user should perform.

[0100] A "document generation system" is a mechanism that automatically collects the information necessary for a procedure and generates appropriate documents.

[0101] A "sealing method" refers to a system for electronically applying a seal to an electronically generated document.

[0102] "Application method" refers to a system for completing administrative procedures by submitting stamped documents online.

[0103] A "payment method" is a system that allows for the electronic payment of fees related to a procedure.

[0104] A "progress tracking system" is a mechanism for checking and tracking the progress of procedures performed by a user in real time.

[0105] The system for implementing this invention consists of a user's terminal, such as a smartphone or smart glasses, and a server located in the cloud. First, the user enters their My Number Card information into the terminal and authenticates using a personal information input method. Secure authentication is possible by using a card reader at this time.

[0106] Based on authenticated personal information, the server uses a procedure prediction tool to refer to past application data and present the most relevant procedure candidates. This allows users to easily select the necessary procedure without any hassle.

[0107] The document generation system collects necessary information and automatically generates the required documents for the procedure. This process is performed in conjunction with a cloud-based database. The generated documents can be viewed on the terminal.

[0108] Subsequently, the user electronically stamps the document using a designated stamping method and transmits it online to the local government system through the application process. Throughout this process, a highly secure connection protocol is used to maintain data confidentiality.

[0109] Furthermore, the payment system processes payment information and enables users to securely electronically pay for the costs associated with the transaction. This process is carried out smoothly through integration with financial institution APIs.

[0110] Finally, progress tracking allows the server to monitor the procedure's progress in real time and provide feedback to the user's terminal. This ensures the user always knows where they are in the procedure.

[0111] For example, when a user submits a change of address notification, this system automatically retrieves the necessary information and generates the document. Afterward, the user can complete the change of address procedure by electronically stamping the document and paying the fees electronically. Throughout this entire process, the user can complete the procedure using only their own device.

[0112] An example of a prompt statement generated using an AI model is, "Provide a specific implementation example of how to use this system to streamline the process of submitting a change of address notification."

[0113] The flow of a specific process in Application Example 1 will be explained using Figure 12.

[0114] Step 1:

[0115] The user scans their My Number Card using a personal information input device on the terminal and enters their personal authentication information. The input data used is the information obtained from the card reader. The terminal sends this data to an authentication server in the cloud to verify the user's identity. The output indicates the success or failure of the authentication.

[0116] Step 2:

[0117] The server analyzes past application data based on information of successfully authenticated users and generates optimal procedure candidates using procedure prediction tools. The input consists of the user's authentication information and past data. This generates a list of appropriate application procedures, which are then provided to the terminal. The output is a list of procedure candidates.

[0118] Step 3:

[0119] The terminal displays a list of procedure candidates sent from the server to the user. The user reviews this information and selects the desired procedure. Based on the selected procedure, the terminal sends information back to the server. The input is a list of procedure candidates, and the output is the selected procedure.

[0120] Step 4:

[0121] The server collects the information necessary for the procedure selected by the user and automatically generates application documents using a document generation system. Inputs are the selected procedure and user information. Data processing involves extracting information from existing databases and formatting the document. Output is the generated application document.

[0122] Step 5:

[0123] The user reviews the generated document via the terminal and applies an electronic seal using the designated stamping method. The input is the generated document. After stamping, the document is sent to the server, making the procedure legally valid. The output is the stamped document.

[0124] Step 6:

[0125] The server uses the stamped documents to transmit data to the designated local government system through the application process. The input consists of stamped documents, which are securely transferred using a data transmission protocol. The output is a confirmation status of successful transmission.

[0126] Step 7:

[0127] The terminal supports electronic payments by users using payment methods. Inputs are payment information and the amount of the expense. This allows users to complete payments quickly and securely through financial institution APIs. Output is the success or failure status of the payment.

[0128] Step 8:

[0129] The server uses progress tracking to monitor the user's procedure status and provides real-time updates to the terminal. The input is procedure progress data, and the output is the latest progress information displayed on the user's terminal.

[0130] Furthermore, an emotion engine that estimates the user's emotions may be incorporated. That is, the identification processing unit 290 may use the emotion identification model 59 to estimate the user's emotions and perform identification processing using the user's emotions.

[0131] This invention relates to an information processing system that incorporates an emotion engine to improve the efficiency of administrative procedures. The system recognizes the user's emotions and optimizes procedural guidance based on those emotions.

[0132] In this system, users enter personal authentication information via a terminal. The terminal retrieves the authentication information and sends it to the server, thereby performing authentication. The server compares the user's information with a database, and once authentication is complete, it returns the user's basic information to the terminal.

[0133] At this point, the emotion engine is activated and recognizes emotions from the user's voice and facial expressions through the terminal. This emotion data is sent to the server and used to optimize the procedural guidance. The server takes the emotion recognition results into consideration and lists procedural candidates that are less burdensome for the user, and displays them on the terminal.

[0134] The terminal displays a list of procedure options to the user, providing more personalized guidance and an interactive interface. The user can then select the appropriate procedure by following the instructions.

[0135] Once the user selects a procedure, the terminal prompts them to enter any necessary additional information using an emotionally sensitive conversational interface. The information obtained from the user is sent to the server, and the necessary documents are automatically created by a document generation system.

[0136] The user reviews the generated document and electronically signs it through the interface displayed on the terminal. The server then sends the signed document to the local government's system, completing the process.

[0137] For example, if tension or anxiety is detected, the device is equipped with a function that provides relaxing voice guidance. In this way, using an emotion engine makes the user's procedural experience more user-friendly and reduces the stress of the procedure.

[0138] The following describes the processing flow.

[0139] Step 1:

[0140] The user activates the device and enters their personal authentication information. The device retrieves the authentication information and sends it to the server to initiate the authentication process.

[0141] Step 2:

[0142] The server compares the received personal information with its database to verify the user's identity. If authentication is successful, it sends the necessary basic information to the user's device.

[0143] Step 3:

[0144] The device activates an emotion engine, analyzes the user's facial expressions and voice to generate emotion data, and then sends this data to the server.

[0145] Step 4:

[0146] The server analyzes emotional data and predicts the procedures the user will likely need based on a database of past applications. It then adjusts the procedure guidance based on the user's emotions and sends suggested procedures to the terminal.

[0147] Step 5:

[0148] The terminal displays a list of suggested procedures sent from the server to the user. The user follows the instructions and selects the procedure that is appropriate for their situation.

[0149] Step 6:

[0150] Once the user selects a procedure, the terminal provides a conversational interface based on emotional data, prompting the user to enter additional information required for the procedure. The information entered by the user is sent to the server.

[0151] Step 7:

[0152] The server automatically generates the necessary documents using a document generation mechanism based on the received information and proposed procedures. The generated documents are then sent to the terminal.

[0153] Step 8:

[0154] The terminal displays the generated document to the user and provides an interface for content confirmation and electronic signature. The user reviews the document and applies the electronic signature.

[0155] Step 9:

[0156] Once the user has affixed their seal, the terminal sends the seal information to the server. The server encrypts this stamped document and sends it to the local government system, completing the online application.

[0157] Step 10:

[0158] The server receives confirmation of application acceptance from the local government and notifies the terminal of the progress. The terminal displays to the user in real time that the application has been accepted and confirms that the procedure is complete.

[0159] (Example 2)

[0160] Next, we will describe Example 2. In the following description, the data processing device 12 will be referred to as the "server" and the smart device 14 as the "terminal".

[0161] Traditional administrative procedures are often cumbersome for users and can be stressful due to a lack of consideration for their feelings and individual circumstances. Furthermore, the time required for information input and authentication can decrease overall efficiency. There is a need for methods that make the user experience comfortable and efficient, and that streamline the process.

[0162] The identification process performed by the identification processing unit 290 of the data processing device 12 in Example 2 is realized by the following means.

[0163] In this invention, the server includes an information processing device means for transmitting and authenticating personal authentication information, an emotion recognition means for recognizing the user's emotions and collecting emotion data, and a generative AI model means for optimizing procedural guidance based on the emotion data. This enables the provision of flexible procedural guidance that takes the user's emotions into consideration and the efficient implementation of administrative procedures.

[0164] "Personal authentication information" refers to information necessary to identify and authenticate a user, and typically consists of IDs, passwords, biometric data, etc.

[0165] "Information processing device" refers to a device or system that processes acquired data and performs necessary calculations and authentication.

[0166] "Emotion recognition means" refers to technologies and devices that detect emotions through a user's voice and facial expressions and collect data based on those emotions.

[0167] "Emotional data" refers to information that indicates the user's current emotional state and is acquired through emotion recognition methods.

[0168] "Generative AI model means" refers to artificial intelligence models and algorithms used to generate optimal procedural guidance based on acquired data.

[0169] "Procedure guidance" refers to the process of providing instructions and information to users, offering navigation to facilitate the smooth progress of procedures.

[0170] "Document generation means" refers to a system or function that automatically generates necessary documents based on information entered by the user.

[0171] "Method of affixing a seal" refers to a system or process of electronically affixing a seal to electronically generated documents for formal verification.

[0172] "Application method" refers to the function or system for submitting various applications by sending stamped documents online.

[0173] In this invention, the user inputs personal authentication information using a terminal. This terminal typically includes a display, camera, and microphone, and transmits the input information to an information processing device. The terminal securely transmits data using security protocols such as SSL. The server authenticates the received personal authentication information by comparing it with a database and returns the result to the terminal.

[0174] The terminal uses emotion recognition to capture the user's facial expressions and voice, and analyzes the user's emotions. This obtains the user's current emotion data. This emotion data is sent from the terminal to a server and used by a generative AI model to generate optimized procedural guidance. The generative AI model generates procedural guidance suitable for the user based on the emotion data and a database of past application information.

[0175] This system provides a more user-friendly experience by offering voice guidance to help users relax when it detects tension or anxiety from their voice or facial expressions. For example, a possible prompt might be, "Please suggest methods to provide a sense of security in administrative procedures."

[0176] The terminal prompts the user to input the necessary information based on the generated procedural guidance. Supplementary information is collected through an interactive interface. This allows the terminal to automatically generate the required documents, and the user can electronically stamp them on the terminal. Finally, the server sends the stamped documents online, and the application process is quickly completed by the local government's system. This automated process reduces the burden on the user and improves the efficiency of administrative procedures.

[0177] The flow of the specific processing in Example 2 will be explained using Figure 13.

[0178] Step 1:

[0179] The user enters personal authentication information using a terminal. The terminal securely transmits this entered ID and password to the server. The input data is processed by an authentication information processing device for authentication. Specifically, data is encrypted using security protocols such as SSL. The output is the authentication result, either successful or unsuccessful.

[0180] Step 2:

[0181] The server authenticates the user by comparing the received authentication information with the database. If authentication is successful, the server retrieves the user's basic information and sends it back to the terminal. Specifically, it uses an SQL query to extract the necessary user information from the database. The output is the user's basic information, which is then sent.

[0182] Step 3:

[0183] Based on the basic information received, the device uses its built-in camera and microphone to capture the user's facial expressions and voice, and analyzes their emotions using emotion recognition technology. This process analyzes voice tone, facial expressions, and other factors to generate emotion data. The input is the captured audio and video data, and the output is the emotion recognition result.

[0184] Step 4:

[0185] The server receives emotion data sent from the terminal and uses a generative AI model to optimize procedural guidance. Using emotion data and a database of past application information, it lists the procedures best suited to the user. It generates data in the form of prompts such as "Please suggest methods to provide reassurance" and incorporates it into the guidance. The output is a list of procedural guidance presented to the user.

[0186] Step 5:

[0187] The terminal displays the generated procedural instructions to the user and collects any additional information needed using an interactive interface. This supports the user in easily providing information. The input is the information selected or entered by the user, and the output is a complete set of information.

[0188] Step 6:

[0189] Based on the information transmitted from the terminal, the server automatically generates the necessary documents using a document generation mechanism. In this process, documents are created by dynamically filling in information using templates. The output is a completed electronic document.

[0190] Step 7:

[0191] The user reviews the generated document through the interface on their terminal and applies an electronic seal. The seal is electronically applied using the designated sealing method, granting legal effect to the document. The output is the sealed document.

[0192] Step 8:

[0193] The server sends the stamped documents online to the local government's system, completing the application process. This formally submits the user's application. The output is an acknowledgment of receipt from the local government's system.

[0194] (Application Example 2)

[0195] Next, we will explain application example 2. In the following explanation, the data processing device 12 will be referred to as a "server" and the smart device 14 as a "terminal".

[0196] Traditional electronic payment systems focus on streamlining procedures but fail to consider the user's emotional state. Therefore, there is a challenge in that using them in situations involving anxiety or tension can be stressful for users.

[0197] The specific processing performed by the specific processing unit 290 of the data processing device 12 in Application Example 2 is realized by the following means.

[0198] In this invention, the server includes an information input means for inputting personal authentication information, a document generation means for collecting information necessary for procedure candidates and generating documents, and an emotion recognition means for recognizing emotions and providing appropriate support based on that data. As a result, when a user makes an electronic payment, their emotional state is analyzed and appropriate feedback is provided, enabling a smooth procedure that gives them a sense of security.

[0199] "Personal authentication information" refers to information necessary to identify an individual, and is used when a user accesses a service or system.

[0200] "Information input means" refers to an interface or device for users to input data such as personal authentication information into a system.

[0201] A "procedure prediction tool" is a technology that has the function of predicting candidate procedures that a user should perform based on the user's personal information and past data.

[0202] "Document generation means" refers to technologies and devices that automatically create documents and reports based on necessary information.

[0203] "Approval means" refers to devices or functions for electronically signing or approving generated documents.

[0204] "Application method" refers to the process or device for transmitting approved documents or information to a designated online system.

[0205] "Emotion recognition means" refers to technologies and devices that analyze a user's voice and facial expressions to determine their emotional state.

[0206] An "interface means" refers to an operation screen or device that allows a user to interact with a system and input information or perform procedures.

[0207] The system implementing this invention includes an information input means for inputting personal authentication information, which the user can input via a smartphone. The input information is received by a server and analyzed by a procedure prediction means. This procedure prediction means uses a database of past application information to predict appropriate procedure candidates. Based on the predicted procedure, a document generation means automatically creates the necessary documents.

[0208] The server further employs emotion recognition methods. These methods use the microphone and camera on the user's smartphone to capture voice and facial expressions and process them to determine the user's emotional state. Emotion recognition models such as Google's TENSORFLOW® are used for emotion determination. Based on the emotion data, the server generates feedback and sends it back to the user's smartphone. If the user is feeling tense, it provides a relaxing audio guide to provide a sense of security.

[0209] The interface allows the user to review the generated document and electronically sign it using the approval mechanism. The server sends the approved document online, completing the process. To support this entire process, the server performs real-time information processing, constantly updating the application status and presenting it to the user.

[0210] As a concrete example, consider a case where a user purchases an expensive item online. The emotion recognition system determines that the user is showing anxiety during this process. In response to this situation, the system provides a voice guide saying, "Please rest assured, everything is proceeding safely," to support the user's sense of security. As an example of a prompt to instruct the AI ​​model generating this process, "Please suggest the most appropriate support to provide in a situation where the user is feeling anxious" is used.

[0211] The flow of a specific process in Application Example 2 will be explained using Figure 14.

[0212] Step 1:

[0213] The user enters personal authentication information using their smartphone. The entered information is transmitted to the server in an encrypted format via a security protocol from the device. This entered information serves as the basic data for user authentication.

[0214] Step 2:

[0215] The server authenticates the user by comparing the received authentication information with the database. Based on the input data, the server searches past application information and predicts candidate procedures corresponding to the user. This prediction uses an algorithm that has been learned from similar past application data.

[0216] Step 3:

[0217] The server uses document generation mechanisms to automatically create the documents required for the predicted procedure. This process involves merging data using templates based on the user's basic information and the procedure details. The generated documents are then used in subsequent approval processes.

[0218] Step 4:

[0219] The device uses its camera and microphone to acquire user voice and facial expression data. This data is sent to a server in real time and analyzed by an emotion recognition model. The server uses a generative AI model and applies a trained emotion recognition algorithm to identify the user's emotional state.

[0220] Step 5:

[0221] Based on the emotion recognition results, the server generates the most appropriate feedback for the user and sends it back to the device. At this stage, if, for example, anxiety is recognized, the device plays a relaxing voice guide and provides prompts to reassure the user.

[0222] Step 6:

[0223] The user reviews the document through the terminal interface and signs it electronically using an approval mechanism. The server receives this approval data and processes it as a stamped document.

[0224] Step 7:

[0225] The server ultimately submits the approved documents to the designated online system, completing the application process. The server also tracks the application status and provides users with real-time progress updates.

[0226] The specific processing unit 290 transmits the result of the specific processing to the smart device 14. In the smart device 14, the control unit 46A causes the output device 40 to output the result of the specific processing. The microphone 38B acquires audio indicating user input for the result of the specific processing. The control unit 46A transmits the audio data indicating user input acquired by the microphone 38B to the data processing device 12. In the data processing device 12, the specific processing unit 290 acquires the audio data.

[0227] Data generation model 58 is a so-called generative AI (Artificial Intelligence). An example of data generation model 58 is ChatGPT (registered trademark) (Internet search).<URL: https: / / openai.com / blog / chatgpt> ), Gemini (registered trademark) (Internet search) <url: https: gemini.google.com ?hl="ja">Examples of generative AI include the following. The data generation model 58 is obtained by performing deep learning on a neural network. The data generation model 58 is input with prompts containing instructions, and with inference data such as audio data representing speech, text data representing text, and image data representing images. The data generation model 58 infers from the input inference data according to the instructions indicated by the prompts, and outputs the inference results in data formats such as audio data and text data. Here, inference refers to, for example, analysis, classification, prediction, and / or summarization.

[0228] In the above embodiment, an example was given in which specific processing is performed by the data processing device 12, but the technology of this disclosure is not limited thereto, and the specific processing may also be performed by the smart device 14.

[0229] [Second Embodiment]

[0230] Figure 3 shows an example of the configuration of the data processing system 210 according to the second embodiment.

[0231] As shown in Figure 3, the data processing system 210 includes a data processing device 12 and smart glasses 214. An example of the data processing device 12 is a server.

[0232] The data processing device 12 comprises a computer 22, a database 24, and a communication interface 26. The computer 22 is an example of a "computer" related to the technology of this disclosure. The computer 22 comprises a processor 28, RAM 30, and storage 32. The processor 28, RAM 30, and storage 32 are connected to a bus 34. The database 24 and the communication interface 26 are also connected to the bus 34. The communication interface 26 is connected to a network 54. An example of the network 54 is a WAN (Wide Area Network) and / or a LAN (Local Area Network).

[0233] The smart glasses 214 include a computer 36, a microphone 238, a speaker 240, a camera 42, and a communication interface 44. The computer 36 includes a processor 46, RAM 48, and storage 50. The processor 46, RAM 48, and storage 50 are connected to a bus 52. The microphone 238, speaker 240, and camera 42 are also connected to the bus 52.

[0234] The microphone 238 receives voice signals from the user 20 and receives instructions from the user 20. The microphone 238 captures the voice signals from the user 20, converts the captured voice into audio data, and outputs it to the processor 46. The speaker 240 outputs audio according to the instructions from the processor 46.

[0235] Camera 42 is a small digital camera equipped with an optical system including a lens, aperture, and shutter, and an image sensor such as a CMOS (Complementary Metal-Oxide-Semiconductor) image sensor or a CCD (Charge Coupled Device) image sensor, and captures images of the area around the user 20 (for example, an imaging range defined by a field of view equivalent to the width of a typical healthy person's field of vision).

[0236] Communication interface 44 is connected to network 54. Communication interfaces 44 and 26 are responsible for the exchange of various information between processor 46 and processor 28 via network 54. The exchange of various information between processor 46 and processor 28 using communication interfaces 44 and 26 is performed in a secure manner.

[0237] Figure 4 shows an example of the main functions of the data processing device 12 and the smart glasses 214. As shown in Figure 4, the data processing device 12 performs specific processing using the processor 28. The storage 32 stores the specific processing program 56.

[0238] The specific processing program 56 is an example of a "program" relating to the technology of this disclosure. The processor 28 reads the specific processing program 56 from the storage 32 and executes the read specific processing program 56 on the RAM 30. The specific processing is realized by the processor 28 operating as a specific processing unit 290 in accordance with the specific processing program 56 executed on the RAM 30.

[0239] The storage 32 stores the data generation model 58 and the emotion identification model 59. The data generation model 58 and the emotion identification model 59 are used by the identification processing unit 290.

[0240] In the smart glasses 214, the processor 46 performs the reception output processing. The storage 50 stores the reception output program 60. The processor 46 reads the reception output program 60 from the storage 50 and executes the read reception output program 60 on the RAM 48. The reception output processing is realized by the processor 46 operating as a control unit 46A according to the reception output program 60 executed on the RAM 48.

[0241] Next, the identification processing performed by the identification processing unit 290 of the data processing device 12 will be described. In the following description, the data processing device 12 will be referred to as the "server" and the smart glasses 214 will be referred to as the "terminal".

[0242] This invention relates to an information processing system aimed at streamlining administrative procedures. The system mainly consists of the following components and assists users in performing complex procedures simply and safely.

[0243] In this system, the user first enters personal authentication information on a terminal. This is done using a security card reader, such as a My Number Card, and authentication is performed via the terminal. If successful, the user's basic information is sent to the server, and identity verification is completed.

[0244] The server receives this information and uses past application data and related databases to list predictable procedures. This predictive method is used to analyze the conditions and requirements associated with each procedure and guide the user to the most suitable procedure.

[0245] The terminal displays a list of procedure options predicted by the server, and the user selects the desired procedure. Once a selection is made, the system requests additional information required for that procedure and automatically generates the necessary application documents using the document generation mechanism based on the information entered by the user.

[0246] Once a document is created, it requires electronic signature by the user. The terminal provides the user with a simple interface for signing, and the user completes the electronic signature by re-entering their personal authentication information.

[0247] Finally, the server sends the stamped documents online to the local government's system, completing the application. This allows users to check the progress of their application in real time on their terminal and track whether the administrative procedure has been approved. In this way, transparency and efficiency of the procedure are ensured.

[0248] As a concrete example, when a user submits a change of address notification, the system automatically collects the necessary information and generates the required documents based on that information. The user then reviews the generated documents, electronically stamps them using their terminal, and completes the online application. This makes it possible to complete the change of address notification more quickly and easily than with traditional procedures.

[0249] The following describes the processing flow.

[0250] Step 1:

[0251] The user activates the device and enters their personal authentication information. The authentication process begins using a My Number Card reader. The device obtains the authentication information and establishes a connection by sending it to the server.

[0252] Step 2:

[0253] The server compares the received personal information with its database to verify the user's identity. If the verification is successful, it searches for the user's basic information and sends it back to the device.

[0254] Step 3:

[0255] Based on the user's basic information, the server refers to a database of past applications to predict suitable procedure candidates for the user. It generates a list of predicted procedures and sends it to the terminal.

[0256] Step 4:

[0257] The terminal displays a list of possible procedures to the user and provides a screen prompting them to make a selection. The user chooses the appropriate procedure according to their needs.

[0258] Step 5:

[0259] When the user selects a procedure, the terminal displays a form requesting additional information necessary for that procedure. The user enters the required information, and the terminal sends it to the server.

[0260] Step 6:

[0261] Based on the received detailed information, the server automatically creates the necessary application documents using a document generation system. The generated documents are then sent to the terminal.

[0262] Step 7:

[0263] The terminal displays the generated document to the user and requests confirmation and electronic signature. After reviewing the contents, the user approves through the interface for electronic signature.

[0264] Step 8:

[0265] Based on user approval, the terminal transfers the stamped information to the server. The server encrypts this stamped document and transmits it to the local government system via a secure channel.

[0266] Step 9:

[0267] The server waits for confirmation from the local government that the application has been received, and once confirmed, it updates the application status in real time. The terminal then notifies the user of the latest application status, and the process is complete.

[0268] (Example 1)

[0269] Next, we will describe Example 1. In the following description, the data processing device 12 will be referred to as the "server," and the smart glasses 214 will be referred to as the "terminal."

[0270] The aim is to eliminate the complexity and inefficiency of administrative procedures and provide a system that allows users to complete procedures more easily and safely. Existing procedures involve time-consuming processes such as entering personal information, preparing documents, and managing application progress, and these processes need to be streamlined.

[0271] The identification process performed by the identification processing unit 290 of the data processing device 12 in Example 1 is realized by the following means.

[0272] In this invention, the server includes an information acquisition means for acquiring personal authentication information, a procedure prediction means for predicting necessary procedures based on the acquired personal information, and a media generation means for automatically collecting information related to the predicted procedures and generating a processing medium. This enables users to efficiently proceed with complex administrative procedures.

[0273] "Information acquisition means" refers to a function for collecting personal authentication information and importing that information into the system.

[0274] A "procedure prediction tool" is a function that predicts the procedures a user is likely to need based on acquired personal information and provides efficient procedural guidance.

[0275] "Media generation means" refers to a function that automatically collects necessary information based on a predicted procedure and generates a processing medium in a predetermined format.

[0276] "Identification addition means" refers to a function that electronically adds personal identification to the generated processing medium and prepares it to look like a formal procedural document.

[0277] "Communication transmission means" refers to a function for transmitting an attached processing medium to a target location via a digital communication network.

[0278] An "information storage means" is a function that stores past processing information and uses it to predict future procedures and provide user guidance.

[0279] A "status display means" is a function that updates the progress of a process in real time and visually displays that status to the user.

[0280] The information processing system based on this invention is designed to streamline administrative procedures. The system consists of user terminals, a server, and a communication network that connects them.

[0281] The user enters personal authentication information using a terminal. The terminal is equipped with a security card reader for reading personal information, such as an identification card that serves as the user's personal identifier. The authentication information is transmitted to the server via the terminal.

[0282] The server receives this information and uses procedural prediction tools based on the personal information to list appropriate administrative procedures. The server's prediction process uses a predictive model, improving prediction accuracy based on historical data. The database used also contains past application information and related statistical data.

[0283] When the user selects the procedure to be performed from the list, the server automatically generates the necessary documents using the media generation means. At this time, the necessary information is input from the terminal and processed as digital data according to a pre-prepared template.

[0284] The generated document is electronically stamped through the identification addition means. The electronic stamping uses the user's own authentication information via the interface provided on the terminal and is carried out securely.

[0285] The completed document is transmitted to the online system of the relevant local government using the communication transmission means. As a result, the user can check the progress of the application in real time. The status display means supports this confirmation and appropriately displays the necessary information.

[0286] As a specific example, there is a procedure for the user to submit a transfer notice. In this case, the necessary personal information is input on the terminal, and the server automatically creates a transfer notice document based on it. Then, the user checks and electronically stamps it and submits it online to the local government. This process realizes the speeding up and efficiency improvement of the procedure.

[0287] By utilizing the generated AI model, for example, for a prompt such as "Please teach me a method to predict the optimal procedure based on past application information", the system provides an answer referring to technical details. Such prompts serve as guidelines for the user to make the most of the system's functions.

[0288] The flow of the specific process in Example 1 will be described using FIG. 11.

[0289] Step 1:

[0290] The user inputs personal authentication information into the terminal. The terminal reads the personal identification information using a security card reader and inputs it as digital data. This data is converted in format based on the authentication protocol and prepared for transmission to the server.

[0291] Step 2:

[0292] The server receives personal authentication information sent from the terminal. The server uses this information to query the database and authenticate the user. If authentication is successful, it generates a user profile based on the illuminated basic information and passes the profile data to the next processing stage.

[0293] Step 3:

[0294] The server uses the user's basic information and past data history to predict procedures based on a generated AI model. Based on the input profile data, the server creates a list of likely procedures and transfers this list to the user's terminal. The list includes database query results as attributes.

[0295] Step 4:

[0296] The terminal displays a list of procedures received from the server to the user. The user reviews the list and selects the procedure they wish to perform. Once the selection is complete, the selected data is saved as input to the terminal and sent to the server. At this time, the display screen is updated according to the selection result.

[0297] Step 5:

[0298] The server collects detailed information based on the procedure selected by the user and automatically generates the necessary documents. By extracting information from the database and combining templates, the appropriate data is placed in the various data fields. The generated documents are output as electronic forms.

[0299] Step 6:

[0300] The terminal presents the document generated by the user. After the user checks the content, they perform an electronic signature. For signing, the user re-enters the personal authentication information, and the terminal re-authenticates the information via the security card reader. At this time, identification data is added and sent to the server as signed data.

[0301] Step 7:

[0302] The server sends the checked document to the local government's online system. The communication transmission is performed using digital transactions, and a confirmation response for the transmission is received. After the transmission is completed, the server sends progress information to the terminal and notifies the user of the application completion status. This progress information is updated in real time using the status display means.

[0303] (Application Example 1)

[0304] Next, Application Example 1 will be described. In the following description, the data processing device 12 is referred to as the "server", and the smart glasses 214 are referred to as the "terminal".

[0305] Currently, administrative procedures are complex, requiring the creation and confirmation of many documents, and further payment of fees in separate systems, which complicates the procedures. In such a situation, not only does the efficiency of the procedures deteriorate, but it is also difficult to track the progress. It is required to solve these problems and enable the procedures to be carried out quickly and efficiently.

[0306] The specific processing by the specific processing unit 290 of the data processing device 12 in Application Example 1 is realized by the following respective means.

[0307] In this invention, the server includes a personal information input means for inputting personal authentication information, a settlement means for electronically paying the fees related to the procedure, and a progress tracking means for tracking the progress of the procedure. Thereby, the user can authenticate, generate documents, pay fees, and track the progress on one platform.

[0308] A "personal information input method" is a system for inputting personal authentication information, such as My Number Card information, in order to identify and authenticate individual users.

[0309] A "procedure prediction tool" is a system that analyzes past application information to predict the administrative procedures that a user should perform.

[0310] A "document generation system" is a mechanism that automatically collects the information necessary for a procedure and generates appropriate documents.

[0311] A "sealing method" refers to a system for electronically applying a seal to an electronically generated document.

[0312] "Application method" refers to a system for completing administrative procedures by submitting stamped documents online.

[0313] A "payment method" is a system that allows for the electronic payment of fees related to a procedure.

[0314] A "progress tracking system" is a mechanism for checking and tracking the progress of procedures performed by a user in real time.

[0315] The system for implementing this invention consists of a user's terminal, such as a smartphone or smart glasses, and a server located in the cloud. First, the user enters their My Number Card information into the terminal and authenticates using a personal information input method. Secure authentication is possible by using a card reader at this time.

[0316] Based on authenticated personal information, the server uses a procedure prediction tool to refer to past application data and present the most relevant procedure candidates. This allows users to easily select the necessary procedure without any hassle.

[0317] The document generation system collects necessary information and automatically generates the required documents for the procedure. This process is performed in conjunction with a cloud-based database. The generated documents can be viewed on the terminal.

[0318] Subsequently, the user electronically stamps the document using a designated stamping method and transmits it online to the local government system through the application process. Throughout this process, a highly secure connection protocol is used to maintain data confidentiality.

[0319] Furthermore, the payment system processes payment information and enables users to securely electronically pay for the costs associated with the transaction. This process is carried out smoothly through integration with financial institution APIs.

[0320] Finally, progress tracking allows the server to monitor the procedure's progress in real time and provide feedback to the user's terminal. This ensures the user always knows where they are in the procedure.

[0321] For example, when a user submits a change of address notification, this system automatically retrieves the necessary information and generates the document. Afterward, the user can complete the change of address procedure by electronically stamping the document and paying the fees electronically. Throughout this entire process, the user can complete the procedure using only their own device.

[0322] An example of a prompt statement generated using an AI model is, "Provide a specific implementation example of how to use this system to streamline the process of submitting a change of address notification."

[0323] The flow of a specific process in Application Example 1 will be explained using Figure 12.

[0324] Step 1:

[0325] The user scans their My Number Card using a personal information input device on the terminal and enters their personal authentication information. The input data used is the information obtained from the card reader. The terminal sends this data to an authentication server in the cloud to verify the user's identity. The output indicates the success or failure of the authentication.

[0326] Step 2:

[0327] The server analyzes past application data based on information of successfully authenticated users and generates optimal procedure candidates using procedure prediction tools. The input consists of the user's authentication information and past data. This generates a list of appropriate application procedures, which are then provided to the terminal. The output is a list of procedure candidates.

[0328] Step 3:

[0329] The terminal displays a list of procedure candidates sent from the server to the user. The user reviews this information and selects the desired procedure. Based on the selected procedure, the terminal sends information back to the server. The input is a list of procedure candidates, and the output is the selected procedure.

[0330] Step 4:

[0331] The server collects the information necessary for the procedure selected by the user and automatically generates application documents using a document generation system. Inputs are the selected procedure and user information. Data processing involves extracting information from existing databases and formatting the document. Output is the generated application document.

[0332] Step 5:

[0333] The user reviews the generated document via the terminal and applies an electronic seal using the designated stamping method. The input is the generated document. After stamping, the document is sent to the server, making the procedure legally valid. The output is the stamped document.

[0334] Step 6:

[0335] The server uses the stamped documents to transmit data to the designated local government system through the application process. The input consists of stamped documents, which are securely transferred using a data transmission protocol. The output is a confirmation status of successful transmission.

[0336] Step 7:

[0337] The terminal supports electronic payments by users using payment methods. Inputs are payment information and the amount of the expense. This allows users to complete payments quickly and securely through financial institution APIs. Output is the success or failure status of the payment.

[0338] Step 8:

[0339] The server uses progress tracking to monitor the user's procedure status and provides real-time updates to the terminal. The input is procedure progress data, and the output is the latest progress information displayed on the user's terminal.

[0340] Furthermore, an emotion engine that estimates the user's emotions may be incorporated. That is, the identification processing unit 290 may use the emotion identification model 59 to estimate the user's emotions and perform identification processing using the user's emotions.

[0341] This invention relates to an information processing system that incorporates an emotion engine to improve the efficiency of administrative procedures. The system recognizes the user's emotions and optimizes procedural guidance based on those emotions.

[0342] In this system, users enter personal authentication information via a terminal. The terminal retrieves the authentication information and sends it to the server, thereby performing authentication. The server compares the user's information with a database, and once authentication is complete, it returns the user's basic information to the terminal.

[0343] At this point, the emotion engine is activated and recognizes emotions from the user's voice and facial expressions through the terminal. This emotion data is sent to the server and used to optimize the procedural guidance. The server takes the emotion recognition results into consideration and lists procedural candidates that are less burdensome for the user, and displays them on the terminal.

[0344] The terminal displays a list of procedure options to the user, providing more personalized guidance and an interactive interface. The user can then select the appropriate procedure by following the instructions.

[0345] Once the user selects a procedure, the terminal prompts them to enter any necessary additional information using an emotionally sensitive conversational interface. The information obtained from the user is sent to the server, and the necessary documents are automatically created by a document generation system.

[0346] The user reviews the generated document and electronically signs it through the interface displayed on the terminal. The server then sends the signed document to the local government's system, completing the process.

[0347] For example, if tension or anxiety is detected, the device is equipped with a function that provides relaxing voice guidance. In this way, using an emotion engine makes the user's procedural experience more user-friendly and reduces the stress of the procedure.

[0348] The following describes the processing flow.

[0349] Step 1:

[0350] The user activates the device and enters their personal authentication information. The device retrieves the authentication information and sends it to the server to initiate the authentication process.

[0351] Step 2:

[0352] The server compares the received personal information with its database to verify the user's identity. If authentication is successful, it sends the necessary basic information to the user's device.

[0353] Step 3:

[0354] The device activates an emotion engine, analyzes the user's facial expressions and voice to generate emotion data, and then sends this data to the server.

[0355] Step 4:

[0356] The server analyzes emotional data and predicts the procedures the user will likely need based on a database of past applications. It then adjusts the procedure guidance based on the user's emotions and sends suggested procedures to the terminal.

[0357] Step 5:

[0358] The terminal displays a list of suggested procedures sent from the server to the user. The user follows the instructions and selects the procedure that is appropriate for their situation.

[0359] Step 6:

[0360] Once the user selects a procedure, the terminal provides a conversational interface based on emotional data, prompting the user to enter additional information required for the procedure. The information entered by the user is sent to the server.

[0361] Step 7:

[0362] The server automatically generates the necessary documents using a document generation mechanism based on the received information and proposed procedures. The generated documents are then sent to the terminal.

[0363] Step 8:

[0364] The terminal displays the generated document to the user and provides an interface for content confirmation and electronic signature. The user reviews the document and applies the electronic signature.

[0365] Step 9:

[0366] Once the user has affixed their seal, the terminal sends the seal information to the server. The server encrypts this stamped document and sends it to the local government system, completing the online application.

[0367] Step 10:

[0368] The server receives confirmation of application acceptance from the local government and notifies the terminal of the progress. The terminal displays to the user in real time that the application has been accepted and confirms that the procedure is complete.

[0369] (Example 2)

[0370] Next, we will describe Example 2. In the following description, the data processing device 12 will be referred to as the "server" and the smart glasses 214 will be referred to as the "terminal".

[0371] Traditional administrative procedures are often cumbersome for users and can be stressful due to a lack of consideration for their feelings and individual circumstances. Furthermore, the time required for information input and authentication can decrease overall efficiency. There is a need for methods that make the user experience comfortable and efficient, and that streamline the process.

[0372] The identification process performed by the identification processing unit 290 of the data processing device 12 in Example 2 is realized by the following means.

[0373] In this invention, the server includes an information processing device means for transmitting and authenticating personal authentication information, an emotion recognition means for recognizing the user's emotions and collecting emotion data, and a generative AI model means for optimizing procedural guidance based on the emotion data. This enables the provision of flexible procedural guidance that takes the user's emotions into consideration and the efficient implementation of administrative procedures.

[0374] "Personal authentication information" refers to information necessary to identify and authenticate a user, and typically consists of IDs, passwords, biometric data, etc.

[0375] "Information processing device" refers to a device or system that processes acquired data and performs necessary calculations and authentication.

[0376] "Emotion recognition means" refers to technologies and devices that detect emotions through a user's voice and facial expressions and collect data based on those emotions.

[0377] "Emotional data" refers to information that indicates the user's current emotional state and is acquired through emotion recognition methods.

[0378] "Generative AI model means" refers to artificial intelligence models and algorithms used to generate optimal procedural guidance based on acquired data.

[0379] "Procedure guidance" refers to the process of providing instructions and information to users, offering navigation to facilitate the smooth progress of procedures.

[0380] "Document generation means" refers to a system or function that automatically generates necessary documents based on information entered by the user.

[0381] "Method of affixing a seal" refers to a system or process of electronically affixing a seal to electronically generated documents for formal verification.

[0382] "Application method" refers to the function or system for submitting various applications by sending stamped documents online.

[0383] In this invention, the user inputs personal authentication information using a terminal. This terminal typically includes a display, camera, and microphone, and transmits the input information to an information processing device. The terminal securely transmits data using security protocols such as SSL. The server authenticates the received personal authentication information by comparing it with a database and returns the result to the terminal.

[0384] The terminal uses emotion recognition to capture the user's facial expressions and voice, and analyzes the user's emotions. This obtains the user's current emotion data. This emotion data is sent from the terminal to a server and used by a generative AI model to generate optimized procedural guidance. The generative AI model generates procedural guidance suitable for the user based on the emotion data and a database of past application information.

[0385] This system provides a more user-friendly experience by offering voice guidance to help users relax when it detects tension or anxiety from their voice or facial expressions. For example, a possible prompt might be, "Please suggest methods to provide a sense of security in administrative procedures."

[0386] The terminal prompts the user to input the necessary information based on the generated procedural guidance. Supplementary information is collected through an interactive interface. This allows the terminal to automatically generate the required documents, and the user can electronically stamp them on the terminal. Finally, the server sends the stamped documents online, and the application process is quickly completed by the local government's system. This automated process reduces the burden on the user and improves the efficiency of administrative procedures.

[0387] The flow of the specific processing in Example 2 will be explained using Figure 13.

[0388] Step 1:

[0389] The user enters personal authentication information using a terminal. The terminal securely transmits this entered ID and password to the server. The input data is processed by an authentication information processing device for authentication. Specifically, data is encrypted using security protocols such as SSL. The output is the authentication result, either successful or unsuccessful.

[0390] Step 2:

[0391] The server authenticates the user by comparing the received authentication information with the database. If authentication is successful, the server retrieves the user's basic information and sends it back to the terminal. Specifically, it uses an SQL query to extract the necessary user information from the database. The output is the user's basic information, which is then sent.

[0392] Step 3:

[0393] Based on the basic information received, the device uses its built-in camera and microphone to capture the user's facial expressions and voice, and analyzes their emotions using emotion recognition technology. This process analyzes voice tone, facial expressions, and other factors to generate emotion data. The input is the captured audio and video data, and the output is the emotion recognition result.

[0394] Step 4:

[0395] The server receives emotion data sent from the terminal and uses a generative AI model to optimize procedural guidance. Using emotion data and a database of past application information, it lists the procedures best suited to the user. It generates data in the form of prompts such as "Please suggest methods to provide reassurance" and incorporates it into the guidance. The output is a list of procedural guidance presented to the user.

[0396] Step 5:

[0397] The terminal displays the generated procedural instructions to the user and collects any additional information needed using an interactive interface. This supports the user in easily providing information. The input is the information selected or entered by the user, and the output is a complete set of information.

[0398] Step 6:

[0399] Based on the information transmitted from the terminal, the server automatically generates the necessary documents using a document generation mechanism. In this process, documents are created by dynamically filling in information using templates. The output is a completed electronic document.

[0400] Step 7:

[0401] The user reviews the generated document through the interface on their terminal and applies an electronic seal. The seal is electronically applied using the designated sealing method, granting legal effect to the document. The output is the sealed document.

[0402] Step 8:

[0403] The server sends the stamped documents online to the local government's system, completing the application process. This formally submits the user's application. The output is an acknowledgment of receipt from the local government's system.

[0404] (Application Example 2)

[0405] Next, we will explain application example 2. In the following explanation, the data processing device 12 will be referred to as the "server," and the smart glasses 214 will be referred to as the "terminal."

[0406] Traditional electronic payment systems focus on streamlining procedures but fail to consider the user's emotional state. Therefore, there is a challenge in that using them in situations involving anxiety or tension can be stressful for users.

[0407] The specific processing performed by the specific processing unit 290 of the data processing device 12 in Application Example 2 is realized by the following means.

[0408] In this invention, the server includes an information input means for inputting personal authentication information, a document generation means for collecting information necessary for procedure candidates and generating documents, and an emotion recognition means for recognizing emotions and providing appropriate support based on that data. As a result, when a user makes an electronic payment, their emotional state is analyzed and appropriate feedback is provided, enabling a smooth procedure that gives them a sense of security.

[0409] "Personal authentication information" refers to information necessary to identify an individual, and is used when a user accesses a service or system.

[0410] "Information input means" refers to an interface or device for users to input data such as personal authentication information into a system.

[0411] A "procedure prediction tool" is a technology that has the function of predicting candidate procedures that a user should perform based on the user's personal information and past data.

[0412] "Document generation means" refers to technologies and devices that automatically create documents and reports based on necessary information.

[0413] "Approval means" refers to devices or functions for electronically signing or approving generated documents.

[0414] "Application method" refers to the process or device for transmitting approved documents or information to a designated online system.

[0415] "Emotion recognition means" refers to technologies and devices that analyze a user's voice and facial expressions to determine their emotional state.

[0416] An "interface means" refers to an operation screen or device that allows a user to interact with a system and input information or perform procedures.

[0417] The system implementing this invention includes an information input means for inputting personal authentication information, which the user can input via a smartphone. The input information is received by a server and analyzed by a procedure prediction means. This procedure prediction means uses a database of past application information to predict appropriate procedure candidates. Based on the predicted procedure, a document generation means automatically creates the necessary documents.

[0418] The server also employs emotion recognition technology. This technology uses the microphone and camera on the user's smartphone to capture voice and facial expressions and processes them to determine the user's emotional state. Emotion recognition models such as Google's TensorFlow are used for emotion determination. Based on the emotion data, the server generates feedback and sends it back to the user's smartphone. If the user is feeling stressed, it provides a relaxing voice guide to help them feel more at ease.

[0419] The interface allows the user to review the generated document and electronically sign it using the approval mechanism. The server sends the approved document online, completing the process. To support this entire process, the server performs real-time information processing, constantly updating the application status and presenting it to the user.

[0420] As a concrete example, consider a case where a user purchases an expensive item online. The emotion recognition system determines that the user is showing anxiety during this process. In response to this situation, the system provides a voice guide saying, "Please rest assured, everything is proceeding safely," to support the user's sense of security. As an example of a prompt to instruct the AI ​​model generating this process, "Please suggest the most appropriate support to provide in a situation where the user is feeling anxious" is used.

[0421] The flow of a specific process in Application Example 2 will be explained using Figure 14.

[0422] Step 1:

[0423] The user enters personal authentication information using their smartphone. The entered information is transmitted to the server in an encrypted format via a security protocol from the device. This entered information serves as the basic data for user authentication.

[0424] Step 2:

[0425] The server authenticates the user by comparing the received authentication information with the database. Based on the input data, the server searches past application information and predicts candidate procedures corresponding to the user. This prediction uses an algorithm that has been learned from similar past application data.

[0426] Step 3:

[0427] The server uses document generation mechanisms to automatically create the documents required for the predicted procedure. This process involves merging data using templates based on the user's basic information and the procedure details. The generated documents are then used in subsequent approval processes.

[0428] Step 4:

[0429] The device uses its camera and microphone to acquire user voice and facial expression data. This data is sent to a server in real time and analyzed by an emotion recognition model. The server uses a generative AI model and applies a trained emotion recognition algorithm to identify the user's emotional state.

[0430] Step 5:

[0431] Based on the emotion recognition results, the server generates the most appropriate feedback for the user and sends it back to the device. At this stage, if, for example, anxiety is recognized, the device plays a relaxing voice guide and provides prompts to reassure the user.

[0432] Step 6:

[0433] The user reviews the document through the terminal interface and signs it electronically using an approval mechanism. The server receives this approval data and processes it as a stamped document.

[0434] Step 7:

[0435] The server ultimately submits the approved documents to the designated online system, completing the application process. The server also tracks the application status and provides users with real-time progress updates.

[0436] The specific processing unit 290 transmits the result of the specific processing to the smart glasses 214. In the smart glasses 214, the control unit 46A causes the speaker 240 to output the result of the specific processing. The microphone 238 acquires audio indicating user input for the result of the specific processing. The control unit 46A transmits the audio data indicating user input acquired by the microphone 238 to the data processing unit 12. In the data processing unit 12, the specific processing unit 290 acquires the audio data.

[0437] Data generation model 58 is a type of so-called generative AI (Artificial Intelligence). One example of data generation model 58 is ChatGPT (Internet search<URL: https: / / openai.com / blog / chatgpt> ), Gemini (Internet search) <url: https: gemini.google.com ?hl="ja">Examples of generative AI include the following. The data generation model 58 is obtained by performing deep learning on a neural network. The data generation model 58 is input with prompts containing instructions, and with inference data such as audio data representing speech, text data representing text, and image data representing images. The data generation model 58 infers from the input inference data according to the instructions indicated by the prompts, and outputs the inference results in data formats such as audio data and text data. Here, inference refers to, for example, analysis, classification, prediction, and / or summarization.

[0438] In the above embodiment, an example was given in which specific processing is performed by the data processing device 12, but the technology of this disclosure is not limited thereto, and the specific processing may also be performed by the smart glasses 214.

[0439] [Third Embodiment]

[0440] Figure 5 shows an example of the configuration of the data processing system 310 according to the third embodiment.

[0441] As shown in Figure 5, the data processing system 310 includes a data processing device 12 and a headset terminal 314. An example of the data processing device 12 is a server.

[0442] The data processing device 12 comprises a computer 22, a database 24, and a communication interface 26. The computer 22 is an example of a "computer" related to the technology of this disclosure. The computer 22 comprises a processor 28, RAM 30, and storage 32. The processor 28, RAM 30, and storage 32 are connected to a bus 34. The database 24 and the communication interface 26 are also connected to the bus 34. The communication interface 26 is connected to a network 54. An example of the network 54 is a WAN (Wide Area Network) and / or a LAN (Local Area Network).

[0443] The headset terminal 314 includes a computer 36, a microphone 238, a speaker 240, a camera 42, a communication interface 44, and a display 343. The computer 36 includes a processor 46, RAM 48, and storage 50. The processor 46, RAM 48, and storage 50 are connected to a bus 52. The microphone 238, speaker 240, camera 42, and display 343 are also connected to the bus 52.

[0444] The microphone 238 receives voice signals from the user 20 and receives instructions from the user 20. The microphone 238 captures the voice signals from the user 20, converts the captured voice into audio data, and outputs it to the processor 46. The speaker 240 outputs audio according to the instructions from the processor 46.

[0445] Camera 42 is a small digital camera equipped with an optical system including a lens, aperture, and shutter, and an image sensor such as a CMOS (Complementary Metal-Oxide-Semiconductor) image sensor or a CCD (Charge Coupled Device) image sensor, and captures images of the area around the user 20 (for example, an imaging range defined by a field of view equivalent to the width of a typical healthy person's field of vision).

[0446] Communication interface 44 is connected to network 54. Communication interfaces 44 and 26 are responsible for the exchange of various information between processor 46 and processor 28 via network 54. The exchange of various information between processor 46 and processor 28 using communication interfaces 44 and 26 is performed in a secure manner.

[0447] Figure 6 shows an example of the main functions of the data processing device 12 and the headset terminal 314. As shown in Figure 6, the data processing device 12 performs specific processing using the processor 28. The storage 32 stores the specific processing program 56.

[0448] The specific processing program 56 is an example of a "program" relating to the technology of this disclosure. The processor 28 reads the specific processing program 56 from the storage 32 and executes the read specific processing program 56 on the RAM 30. The specific processing is realized by the processor 28 operating as a specific processing unit 290 in accordance with the specific processing program 56 executed on the RAM 30.

[0449] The storage 32 stores the data generation model 58 and the emotion identification model 59. The data generation model 58 and the emotion identification model 59 are used by the identification processing unit 290.

[0450] In the headset terminal 314, the processor 46 performs the reception output processing. The storage 50 stores the reception output program 60. The processor 46 reads the reception output program 60 from the storage 50 and executes the read reception output program 60 on the RAM 48. The reception output processing is realized by the processor 46 operating as a control unit 46A according to the reception output program 60 executed on the RAM 48.

[0451] Next, the specific processing performed by the specific processing unit 290 of the data processing device 12 will be described. In the following description, the data processing device 12 will be referred to as the "server" and the headset terminal 314 will be referred to as the "terminal".

[0452] This invention relates to an information processing system aimed at streamlining administrative procedures. The system mainly consists of the following components and assists users in performing complex procedures simply and safely.

[0453] In this system, the user first enters personal authentication information on a terminal. This is done using a security card reader, such as a My Number Card, and authentication is performed via the terminal. If successful, the user's basic information is sent to the server, and identity verification is completed.

[0454] The server receives this information and uses past application data and related databases to list predictable procedures. This predictive method is used to analyze the conditions and requirements associated with each procedure and guide the user to the most suitable procedure.

[0455] The terminal displays a list of procedure options predicted by the server, and the user selects the desired procedure. Once a selection is made, the system requests additional information required for that procedure and automatically generates the necessary application documents using the document generation mechanism based on the information entered by the user.

[0456] Once a document is created, it requires electronic signature by the user. The terminal provides the user with a simple interface for signing, and the user completes the electronic signature by re-entering their personal authentication information.

[0457] Finally, the server sends the stamped documents online to the local government's system, completing the application. This allows users to check the progress of their application in real time on their terminal and track whether the administrative procedure has been approved. In this way, transparency and efficiency of the procedure are ensured.

[0458] As a concrete example, when a user submits a change of address notification, the system automatically collects the necessary information and generates the required documents based on that information. The user then reviews the generated documents, electronically stamps them using their terminal, and completes the online application. This makes it possible to complete the change of address notification more quickly and easily than with traditional procedures.

[0459] The following describes the processing flow.

[0460] Step 1:

[0461] The user activates the device and enters their personal authentication information. The authentication process begins using a My Number Card reader. The device obtains the authentication information and establishes a connection by sending it to the server.

[0462] Step 2:

[0463] The server compares the received personal information with its database to verify the user's identity. If the verification is successful, it searches for the user's basic information and sends it back to the device.

[0464] Step 3:

[0465] Based on the user's basic information, the server refers to a database of past applications to predict suitable procedure candidates for the user. It generates a list of predicted procedures and sends it to the terminal.

[0466] Step 4:

[0467] The terminal displays a list of possible procedures to the user and provides a screen prompting them to make a selection. The user chooses the appropriate procedure according to their needs.

[0468] Step 5:

[0469] When the user selects a procedure, the terminal displays a form requesting additional information necessary for that procedure. The user enters the required information, and the terminal sends it to the server.

[0470] Step 6:

[0471] Based on the received detailed information, the server automatically creates the necessary application documents using a document generation system. The generated documents are then sent to the terminal.

[0472] Step 7:

[0473] The terminal displays the generated document to the user and requests confirmation and electronic signature. After reviewing the contents, the user approves through the interface for electronic signature.

[0474] Step 8:

[0475] Based on user approval, the terminal transfers the stamped information to the server. The server encrypts this stamped document and transmits it to the local government system via a secure channel.

[0476] Step 9:

[0477] The server waits for confirmation from the local government that the application has been received, and once confirmed, it updates the application status in real time. The terminal then notifies the user of the latest application status, and the process is complete.

[0478] (Example 1)

[0479] Next, we will describe Example 1. In the following description, the data processing device 12 will be referred to as the "server," and the headset-type terminal 314 will be referred to as the "terminal."

[0480] The aim is to eliminate the complexity and inefficiency of administrative procedures and provide a system that allows users to complete procedures more easily and safely. Existing procedures involve time-consuming processes such as entering personal information, preparing documents, and managing application progress, and these processes need to be streamlined.

[0481] The identification process performed by the identification processing unit 290 of the data processing device 12 in Example 1 is realized by the following means.

[0482] In this invention, the server includes an information acquisition means for acquiring personal authentication information, a procedure prediction means for predicting necessary procedures based on the acquired personal information, and a media generation means for automatically collecting information related to the predicted procedures and generating a processing medium. This enables users to efficiently proceed with complex administrative procedures.

[0483] "Information acquisition means" refers to a function for collecting personal authentication information and importing that information into the system.

[0484] A "procedure prediction tool" is a function that predicts the procedures a user is likely to need based on acquired personal information and provides efficient procedural guidance.

[0485] "Media generation means" refers to a function that automatically collects necessary information based on a predicted procedure and generates a processing medium in a predetermined format.

[0486] "Identification addition means" refers to a function that electronically adds personal identification to the generated processing medium and prepares it to look like a formal procedural document.

[0487] "Communication transmission means" refers to a function for transmitting an attached processing medium to a target location via a digital communication network.

[0488] An "information storage means" is a function that stores past processing information and uses it to predict future procedures and provide user guidance.

[0489] A "status display means" is a function that updates the progress of a process in real time and visually displays that status to the user.

[0490] The information processing system based on this invention is designed to streamline administrative procedures. The system consists of user terminals, a server, and a communication network that connects them.

[0491] The user enters personal authentication information using a terminal. The terminal is equipped with a security card reader for reading personal information, such as an identification card that serves as the user's personal identifier. The authentication information is transmitted to the server via the terminal.

[0492] The server receives this information and uses procedural prediction tools based on the personal information to list appropriate administrative procedures. The server's prediction process uses a predictive model, improving prediction accuracy based on historical data. The database used also contains past application information and related statistical data.

[0493] When a user selects a procedure from a list, the server automatically generates the necessary documents using a media generation mechanism. During this process, the required information is entered from the terminal and processed as digital data according to a pre-prepared template.

[0494] The generated documents are electronically stamped through an identification means. The electronic stamping is performed securely using the user's own authentication information via an interface provided on the terminal.

[0495] Completed documents are transmitted to the relevant local government's online system using communication transmission methods. This allows users to check the progress of their application in real time. Status display methods support this check and appropriately display the necessary information.

[0496] A concrete example is the process of a user submitting a change of address notification. In this case, the user enters the necessary personal information on a terminal, and the server automatically creates the change of address notification document based on that information. The user then verifies and electronically signs the document and submits it to the local government online. This process speeds up and streamlines the procedure.

[0497] By utilizing generative AI models, the system can provide technically detailed answers to prompts such as, "Please tell me how to predict the optimal procedure based on past application information." Such prompts serve as guidelines for users to make the most of the system's capabilities.

[0498] The flow of the specific processing in Example 1 will be explained using Figure 11.

[0499] Step 1:

[0500] The user enters personal authentication information into the terminal. The terminal reads the personal identification information using a security card reader and inputs it as digital data. This data is converted in format according to the authentication protocol and prepared for transmission to the server.

[0501] Step 2:

[0502] The server receives personal authentication information sent from the terminal. The server uses this information to query the database and authenticate the user. If authentication is successful, it generates a user profile based on the illuminated basic information and passes the profile data to the next processing stage.

[0503] Step 3:

[0504] The server uses the user's basic information and past data history to predict procedures based on a generated AI model. Based on the input profile data, the server creates a list of likely procedures and transfers this list to the user's terminal. The list includes database query results as attributes.

[0505] Step 4:

[0506] The terminal displays a list of procedures received from the server to the user. The user reviews the list and selects the procedure they wish to perform. Once the selection is complete, the selected data is saved as input to the terminal and sent to the server. At this time, the display screen is updated according to the selection result.

[0507] Step 5:

[0508] The server collects detailed information based on the procedure selected by the user and automatically generates the necessary documents. By extracting information from the database and combining templates, the appropriate data is placed in the various data fields. The generated documents are output as electronic forms.

[0509] Step 6:

[0510] The terminal presents the generated document to the user, who then reviews the contents and applies an electronic seal. To apply the seal, the user re-enters their personal authentication information, and the terminal re-authenticates the information via a security card reader. At this point, identification data is added and sent to the server as stamped data.

[0511] Step 7:

[0512] The server sends the checked documents to the local government's online system. The communication is performed using digital transactions, and an acknowledgment of transmission is received. After transmission is complete, the server sends progress information to the terminal, notifying the user that the application has been completed. This progress information is updated in real time using a status display system.

[0513] (Application Example 1)

[0514] Next, we will explain Application Example 1. In the following explanation, the data processing device 12 will be referred to as the "server," and the headset-type terminal 314 will be referred to as the "terminal."

[0515] Currently, administrative procedures are complex, cumbersome due to the need to prepare and verify numerous documents, as well as to pay fees through separate systems. This situation not only reduces the efficiency of the process but also makes it difficult to track progress. There is a need to resolve these issues and enable procedures to be carried out quickly and efficiently.

[0516] The specific processing performed by the specific processing unit 290 of the data processing device 12 in Application Example 1 is realized by the following means.

[0517] In this invention, the server includes a personal information input means for entering personal authentication information, a payment means for electronically paying fees related to the procedure, and a progress tracking means for tracking the progress of the procedure. This allows users to perform authentication, document generation, fee payment, and progress tracking on a single platform.

[0518] A "personal information input method" is a system for inputting personal authentication information, such as My Number Card information, in order to identify and authenticate individual users.

[0519] A "procedure prediction tool" is a system that analyzes past application information to predict the administrative procedures that a user should perform.

[0520] A "document generation system" is a mechanism that automatically collects the information necessary for a procedure and generates appropriate documents.

[0521] A "sealing method" refers to a system for electronically applying a seal to an electronically generated document.

[0522] "Application method" refers to a system for completing administrative procedures by submitting stamped documents online.

[0523] A "payment method" is a system that allows for the electronic payment of fees related to a procedure.

[0524] A "progress tracking system" is a mechanism for checking and tracking the progress of procedures performed by a user in real time.

[0525] The system for implementing this invention consists of a user's terminal, such as a smartphone or smart glasses, and a server located in the cloud. First, the user enters their My Number Card information into the terminal and authenticates using a personal information input method. Secure authentication is possible by using a card reader at this time.

[0526] Based on authenticated personal information, the server uses a procedure prediction tool to refer to past application data and present the most relevant procedure candidates. This allows users to easily select the necessary procedure without any hassle.

[0527] The document generation system collects necessary information and automatically generates the required documents for the procedure. This process is performed in conjunction with a cloud-based database. The generated documents can be viewed on the terminal.

[0528] Subsequently, the user electronically stamps the document using a designated stamping method and transmits it online to the local government system through the application process. Throughout this process, a highly secure connection protocol is used to maintain data confidentiality.

[0529] Furthermore, the payment system processes payment information and enables users to securely electronically pay for the costs associated with the transaction. This process is carried out smoothly through integration with financial institution APIs.

[0530] Finally, progress tracking allows the server to monitor the procedure's progress in real time and provide feedback to the user's terminal. This ensures the user always knows where they are in the procedure.

[0531] For example, when a user submits a change of address notification, this system automatically retrieves the necessary information and generates the document. Afterward, the user can complete the change of address procedure by electronically stamping the document and paying the fees electronically. Throughout this entire process, the user can complete the procedure using only their own device.

[0532] An example of a prompt statement generated using an AI model is, "Provide a specific implementation example of how to use this system to streamline the process of submitting a change of address notification."

[0533] The flow of a specific process in Application Example 1 will be explained using Figure 12.

[0534] Step 1:

[0535] The user scans their My Number Card using a personal information input device on the terminal and enters their personal authentication information. The input data used is the information obtained from the card reader. The terminal sends this data to an authentication server in the cloud to verify the user's identity. The output indicates the success or failure of the authentication.

[0536] Step 2:

[0537] The server analyzes past application data based on information of successfully authenticated users and generates optimal procedure candidates using procedure prediction tools. The input consists of the user's authentication information and past data. This generates a list of appropriate application procedures, which are then provided to the terminal. The output is a list of procedure candidates.

[0538] Step 3:

[0539] The terminal displays a list of procedure candidates sent from the server to the user. The user reviews this information and selects the desired procedure. Based on the selected procedure, the terminal sends information back to the server. The input is a list of procedure candidates, and the output is the selected procedure.

[0540] Step 4:

[0541] The server collects the information necessary for the procedure selected by the user and automatically generates application documents using a document generation system. Inputs are the selected procedure and user information. Data processing involves extracting information from existing databases and formatting the document. Output is the generated application document.

[0542] Step 5:

[0543] The user reviews the generated document via the terminal and applies an electronic seal using the designated stamping method. The input is the generated document. After stamping, the document is sent to the server, making the procedure legally valid. The output is the stamped document.

[0544] Step 6:

[0545] The server uses the stamped documents to transmit data to the designated local government system through the application process. The input consists of stamped documents, which are securely transferred using a data transmission protocol. The output is a confirmation status of successful transmission.

[0546] Step 7:

[0547] The terminal supports electronic payments by users using payment methods. Inputs are payment information and the amount of the expense. This allows users to complete payments quickly and securely through financial institution APIs. Output is the success or failure status of the payment.

[0548] Step 8:

[0549] The server uses progress tracking to monitor the user's procedure status and provides real-time updates to the terminal. The input is procedure progress data, and the output is the latest progress information displayed on the user's terminal.

[0550] Furthermore, an emotion engine that estimates the user's emotions may be incorporated. That is, the identification processing unit 290 may use the emotion identification model 59 to estimate the user's emotions and perform identification processing using the user's emotions.

[0551] This invention relates to an information processing system that incorporates an emotion engine to improve the efficiency of administrative procedures. The system recognizes the user's emotions and optimizes procedural guidance based on those emotions.

[0552] In this system, users enter personal authentication information via a terminal. The terminal retrieves the authentication information and sends it to the server, thereby performing authentication. The server compares the user's information with a database, and once authentication is complete, it returns the user's basic information to the terminal.

[0553] At this point, the emotion engine is activated and recognizes emotions from the user's voice and facial expressions through the terminal. This emotion data is sent to the server and used to optimize the procedural guidance. The server takes the emotion recognition results into consideration and lists procedural candidates that are less burdensome for the user, and displays them on the terminal.

[0554] The terminal displays a list of procedure options to the user, providing more personalized guidance and an interactive interface. The user can then select the appropriate procedure by following the instructions.

[0555] Once the user selects a procedure, the terminal prompts them to enter any necessary additional information using an emotionally sensitive conversational interface. The information obtained from the user is sent to the server, and the necessary documents are automatically created by a document generation system.

[0556] The user reviews the generated document and electronically signs it through the interface displayed on the terminal. The server then sends the signed document to the local government's system, completing the process.

[0557] For example, if tension or anxiety is detected, the device is equipped with a function that provides relaxing voice guidance. In this way, using an emotion engine makes the user's procedural experience more user-friendly and reduces the stress of the procedure.

[0558] The following describes the processing flow.

[0559] Step 1:

[0560] The user activates the device and enters their personal authentication information. The device retrieves the authentication information and sends it to the server to initiate the authentication process.

[0561] Step 2:

[0562] The server compares the received personal information with its database to verify the user's identity. If authentication is successful, it sends the necessary basic information to the user's device.

[0563] Step 3:

[0564] The device activates an emotion engine, analyzes the user's facial expressions and voice to generate emotion data, and then sends this data to the server.

[0565] Step 4:

[0566] The server analyzes emotional data and predicts the procedures the user will likely need based on a database of past applications. It then adjusts the procedure guidance based on the user's emotions and sends suggested procedures to the terminal.

[0567] Step 5:

[0568] The terminal displays a list of suggested procedures sent from the server to the user. The user follows the instructions and selects the procedure that is appropriate for their situation.

[0569] Step 6:

[0570] Once the user selects a procedure, the terminal provides a conversational interface based on emotional data, prompting the user to enter additional information required for the procedure. The information entered by the user is sent to the server.

[0571] Step 7:

[0572] The server automatically generates the necessary documents using a document generation mechanism based on the received information and proposed procedures. The generated documents are then sent to the terminal.

[0573] Step 8:

[0574] The terminal displays the generated document to the user and provides an interface for content confirmation and electronic signature. The user reviews the document and applies the electronic signature.

[0575] Step 9:

[0576] Once the user has affixed their seal, the terminal sends the seal information to the server. The server encrypts this stamped document and sends it to the local government system, completing the online application.

[0577] Step 10:

[0578] The server receives confirmation of application acceptance from the local government and notifies the terminal of the progress. The terminal displays to the user in real time that the application has been accepted and confirms that the procedure is complete.

[0579] (Example 2)

[0580] Next, we will describe Example 2. In the following description, the data processing device 12 will be referred to as the "server," and the headset-type terminal 314 will be referred to as the "terminal."

[0581] Traditional administrative procedures are often cumbersome for users and can be stressful due to a lack of consideration for their feelings and individual circumstances. Furthermore, the time required for information input and authentication can decrease overall efficiency. There is a need for methods that make the user experience comfortable and efficient, and that streamline the process.

[0582] The identification process performed by the identification processing unit 290 of the data processing device 12 in Example 2 is realized by the following means.

[0583] In this invention, the server includes an information processing device means for transmitting and authenticating personal authentication information, an emotion recognition means for recognizing the user's emotions and collecting emotion data, and a generative AI model means for optimizing procedural guidance based on the emotion data. This enables the provision of flexible procedural guidance that takes the user's emotions into consideration and the efficient implementation of administrative procedures.

[0584] "Personal authentication information" refers to information necessary to identify and authenticate a user, and typically consists of IDs, passwords, biometric data, etc.

[0585] "Information processing device" refers to a device or system that processes acquired data and performs necessary calculations and authentication.

[0586] "Emotion recognition means" refers to technologies and devices that detect emotions through a user's voice and facial expressions and collect data based on those emotions.

[0587] "Emotional data" refers to information that indicates the user's current emotional state and is acquired through emotion recognition methods.

[0588] "Generative AI model means" refers to artificial intelligence models and algorithms used to generate optimal procedural guidance based on acquired data.

[0589] "Procedure guidance" refers to the process of providing instructions and information to users, offering navigation to facilitate the smooth progress of procedures.

[0590] "Document generation means" refers to a system or function that automatically generates necessary documents based on information entered by the user.

[0591] "Method of affixing a seal" refers to a system or process of electronically affixing a seal to electronically generated documents for formal verification.

[0592] "Application method" refers to the function or system for submitting various applications by sending stamped documents online.

[0593] In this invention, the user inputs personal authentication information using a terminal. This terminal typically includes a display, camera, and microphone, and transmits the input information to an information processing device. The terminal securely transmits data using security protocols such as SSL. The server authenticates the received personal authentication information by comparing it with a database and returns the result to the terminal.

[0594] The terminal uses emotion recognition to capture the user's facial expressions and voice, and analyzes the user's emotions. This obtains the user's current emotion data. This emotion data is sent from the terminal to a server and used by a generative AI model to generate optimized procedural guidance. The generative AI model generates procedural guidance suitable for the user based on the emotion data and a database of past application information.

[0595] This system provides a more user-friendly experience by offering voice guidance to help users relax when it detects tension or anxiety from their voice or facial expressions. For example, a possible prompt might be, "Please suggest methods to provide a sense of security in administrative procedures."

[0596] The terminal prompts the user to input the necessary information based on the generated procedural guidance. Supplementary information is collected through an interactive interface. This allows the terminal to automatically generate the required documents, and the user can electronically stamp them on the terminal. Finally, the server sends the stamped documents online, and the application process is quickly completed by the local government's system. This automated process reduces the burden on the user and improves the efficiency of administrative procedures.

[0597] The flow of the specific processing in Example 2 will be explained using Figure 13.

[0598] Step 1:

[0599] The user enters personal authentication information using a terminal. The terminal securely transmits this entered ID and password to the server. The input data is processed by an authentication information processing device for authentication. Specifically, data is encrypted using security protocols such as SSL. The output is the authentication result, either successful or unsuccessful.

[0600] Step 2:

[0601] The server authenticates the user by comparing the received authentication information with the database. If authentication is successful, the server retrieves the user's basic information and sends it back to the terminal. Specifically, it uses an SQL query to extract the necessary user information from the database. The output is the user's basic information, which is then sent.

[0602] Step 3:

[0603] Based on the basic information received, the device uses its built-in camera and microphone to capture the user's facial expressions and voice, and analyzes their emotions using emotion recognition technology. This process analyzes voice tone, facial expressions, and other factors to generate emotion data. The input is the captured audio and video data, and the output is the emotion recognition result.

[0604] Step 4:

[0605] The server receives emotion data sent from the terminal and uses a generative AI model to optimize procedural guidance. Using emotion data and a database of past application information, it lists the procedures best suited to the user. It generates data in the form of prompts such as "Please suggest methods to provide reassurance" and incorporates it into the guidance. The output is a list of procedural guidance presented to the user.

[0606] Step 5:

[0607] The terminal displays the generated procedural instructions to the user and collects any additional information needed using an interactive interface. This supports the user in easily providing information. The input is the information selected or entered by the user, and the output is a complete set of information.

[0608] Step 6:

[0609] Based on the information transmitted from the terminal, the server automatically generates the necessary documents using a document generation mechanism. In this process, documents are created by dynamically filling in information using templates. The output is a completed electronic document.

[0610] Step 7:

[0611] The user reviews the generated document through the interface on their terminal and applies an electronic seal. The seal is electronically applied using the designated sealing method, granting legal effect to the document. The output is the sealed document.

[0612] Step 8:

[0613] The server sends the stamped documents online to the local government's system, completing the application process. This formally submits the user's application. The output is an acknowledgment of receipt from the local government's system.

[0614] (Application Example 2)

[0615] Next, we will explain application example 2. In the following explanation, the data processing device 12 will be referred to as the "server," and the headset-type terminal 314 will be referred to as the "terminal."

[0616] Traditional electronic payment systems focus on streamlining procedures but fail to consider the user's emotional state. Therefore, there is a challenge in that using them in situations involving anxiety or tension can be stressful for users.

[0617] The specific processing performed by the specific processing unit 290 of the data processing device 12 in Application Example 2 is realized by the following means.

[0618] In this invention, the server includes an information input means for inputting personal authentication information, a document generation means for collecting information necessary for procedure candidates and generating documents, and an emotion recognition means for recognizing emotions and providing appropriate support based on that data. As a result, when a user makes an electronic payment, their emotional state is analyzed and appropriate feedback is provided, enabling a smooth procedure that gives them a sense of security.

[0619] "Personal authentication information" refers to information necessary to identify an individual, and is used when a user accesses a service or system.

[0620] "Information input means" refers to an interface or device for users to input data such as personal authentication information into a system.

[0621] A "procedure prediction tool" is a technology that has the function of predicting candidate procedures that a user should perform based on the user's personal information and past data.

[0622] "Document generation means" refers to technologies and devices that automatically create documents and reports based on necessary information.

[0623] "Approval means" refers to devices or functions for electronically signing or approving generated documents.

[0624] "Application method" refers to the process or device for transmitting approved documents or information to a designated online system.

[0625] "Emotion recognition means" refers to technologies and devices that analyze a user's voice and facial expressions to determine their emotional state.

[0626] An "interface means" refers to an operation screen or device that allows a user to interact with a system and input information or perform procedures.

[0627] The system implementing this invention includes an information input means for inputting personal authentication information, which the user can input via a smartphone. The input information is received by a server and analyzed by a procedure prediction means. This procedure prediction means uses a database of past application information to predict appropriate procedure candidates. Based on the predicted procedure, a document generation means automatically creates the necessary documents.

[0628] The server also employs emotion recognition technology. This technology uses the microphone and camera on the user's smartphone to capture voice and facial expressions and processes them to determine the user's emotional state. Emotion recognition models such as Google's TensorFlow are used for emotion determination. Based on the emotion data, the server generates feedback and sends it back to the user's smartphone. If the user is feeling stressed, it provides a relaxing voice guide to help them feel more at ease.

[0629] The interface allows the user to review the generated document and electronically sign it using the approval mechanism. The server sends the approved document online, completing the process. To support this entire process, the server performs real-time information processing, constantly updating the application status and presenting it to the user.

[0630] As a concrete example, consider a case where a user purchases an expensive item online. The emotion recognition system determines that the user is showing anxiety during this process. In response to this situation, the system provides a voice guide saying, "Please rest assured, everything is proceeding safely," to support the user's sense of security. As an example of a prompt to instruct the AI ​​model generating this process, "Please suggest the most appropriate support to provide in a situation where the user is feeling anxious" is used.

[0631] The flow of a specific process in Application Example 2 will be explained using Figure 14.

[0632] Step 1:

[0633] The user enters personal authentication information using their smartphone. The entered information is transmitted to the server in an encrypted format via a security protocol from the device. This entered information serves as the basic data for user authentication.

[0634] Step 2:

[0635] The server authenticates the user by comparing the received authentication information with the database. Based on the input data, the server searches past application information and predicts candidate procedures corresponding to the user. This prediction uses an algorithm that has been learned from similar past application data.

[0636] Step 3:

[0637] The server uses document generation mechanisms to automatically create the documents required for the predicted procedure. This process involves merging data using templates based on the user's basic information and the procedure details. The generated documents are then used in subsequent approval processes.

[0638] Step 4:

[0639] The device uses its camera and microphone to acquire user voice and facial expression data. This data is sent to a server in real time and analyzed by an emotion recognition model. The server uses a generative AI model and applies a trained emotion recognition algorithm to identify the user's emotional state.

[0640] Step 5:

[0641] Based on the emotion recognition results, the server generates the most appropriate feedback for the user and sends it back to the device. At this stage, if, for example, anxiety is recognized, the device plays a relaxing voice guide and provides prompts to reassure the user.

[0642] Step 6:

[0643] The user reviews the document through the terminal interface and signs it electronically using an approval mechanism. The server receives this approval data and processes it as a stamped document.

[0644] Step 7:

[0645] The server ultimately submits the approved documents to the designated online system, completing the application process. The server also tracks the application status and provides users with real-time progress updates.

[0646] The specific processing unit 290 transmits the result of the specific processing to the headset terminal 314. In the headset terminal 314, the control unit 46A causes the speaker 240 and display 343 to output the result of the specific processing. The microphone 238 acquires audio indicating user input for the result of the specific processing. The control unit 46A transmits the audio data indicating user input acquired by the microphone 238 to the data processing unit 12. In the data processing unit 12, the specific processing unit 290 acquires the audio data.

[0647] Data generation model 58 is a type of so-called generative AI (Artificial Intelligence). One example of data generation model 58 is ChatGPT (Internet search<URL: https: / / openai.com / blog / chatgpt> ), Gemini (Internet search) <url: https: gemini.google.com ?hl="ja">Examples of generative AI include the following. The data generation model 58 is obtained by performing deep learning on a neural network. The data generation model 58 is input with prompts containing instructions, and with inference data such as audio data representing speech, text data representing text, and image data representing images. The data generation model 58 infers from the input inference data according to the instructions indicated by the prompts, and outputs the inference results in data formats such as audio data and text data. Here, inference refers to, for example, analysis, classification, prediction, and / or summarization.

[0648] In the above embodiment, an example was given in which specific processing is performed by the data processing device 12, but the technology of this disclosure is not limited thereto, and specific processing may also be performed by the headset terminal 314.

[0649] [Fourth Embodiment]

[0650] Figure 7 shows an example of the configuration of the data processing system 410 according to the fourth embodiment.

[0651] As shown in Figure 7, the data processing system 410 includes a data processing device 12 and a robot 414. An example of the data processing device 12 is a server.

[0652] The data processing device 12 comprises a computer 22, a database 24, and a communication interface 26. The computer 22 is an example of a "computer" related to the technology of this disclosure. The computer 22 comprises a processor 28, RAM 30, and storage 32. The processor 28, RAM 30, and storage 32 are connected to a bus 34. The database 24 and the communication interface 26 are also connected to the bus 34. The communication interface 26 is connected to a network 54. An example of the network 54 is a WAN (Wide Area Network) and / or a LAN (Local Area Network).

[0653] The robot 414 includes a computer 36, a microphone 238, a speaker 240, a camera 42, a communication interface 44, and a controlled object 443. The computer 36 includes a processor 46, RAM 48, and storage 50. The processor 46, RAM 48, and storage 50 are connected to a bus 52. The microphone 238, speaker 240, camera 42, and controlled object 443 are also connected to the bus 52.

[0654] The microphone 238 receives voice signals from the user 20 and receives instructions from the user 20. The microphone 238 captures the voice signals from the user 20, converts the captured voice into audio data, and outputs it to the processor 46. The speaker 240 outputs audio according to the instructions from the processor 46.

[0655] Camera 42 is a small digital camera equipped with an optical system including a lens, aperture, and shutter, and an image sensor such as a CMOS (Complementary Metal-Oxide-Semiconductor) image sensor or a CCD (Charge Coupled Device) image sensor, and captures images of the area around the user 20 (for example, an imaging range defined by a field of view equivalent to the width of a typical healthy person's field of vision).

[0656] Communication interface 44 is connected to network 54. Communication interfaces 44 and 26 are responsible for the exchange of various information between processor 46 and processor 28 via network 54. The exchange of various information between processor 46 and processor 28 using communication interfaces 44 and 26 is performed in a secure manner.

[0657] The controlled object 443 includes a display device, LEDs in the eyes, and motors that drive the arms, hands, and feet. The posture and gestures of the robot 414 are controlled by controlling the motors of the arms, hands, and feet. Some of the robot 414's emotions can be expressed by controlling these motors. Furthermore, the robot 414's facial expressions can also be expressed by controlling the illumination state of the LEDs in its eyes.

[0658] Figure 8 shows an example of the main functions of the data processing device 12 and the robot 414. As shown in Figure 8, the data processing device 12 performs specific processing using the processor 28. The storage 32 stores the specific processing program 56.

[0659] The specific processing program 56 is an example of a "program" relating to the technology of this disclosure. The processor 28 reads the specific processing program 56 from the storage 32 and executes the read specific processing program 56 on the RAM 30. The specific processing is realized by the processor 28 operating as a specific processing unit 290 in accordance with the specific processing program 56 executed on the RAM 30.

[0660] The storage 32 stores the data generation model 58 and the emotion identification model 59. The data generation model 58 and the emotion identification model 59 are used by the identification processing unit 290.

[0661] In robot 414, the processor 46 performs the reception output processing. The storage 50 stores the reception output program 60. The processor 46 reads the reception output program 60 from the storage 50 and executes the read reception output program 60 on the RAM 48. The reception output processing is realized by the processor 46 operating as a control unit 46A according to the reception output program 60 executed on the RAM 48.

[0662] Next, the specific processing performed by the specific processing unit 290 of the data processing device 12 will be described. In the following description, the data processing device 12 will be referred to as the "server" and the robot 414 as the "terminal".

[0663] This invention relates to an information processing system aimed at streamlining administrative procedures. The system mainly consists of the following components and assists users in performing complex procedures simply and safely.

[0664] In this system, the user first enters personal authentication information on a terminal. This is done using a security card reader, such as a My Number Card, and authentication is performed via the terminal. If successful, the user's basic information is sent to the server, and identity verification is completed.

[0665] The server receives this information and uses past application data and related databases to list predictable procedures. This predictive method is used to analyze the conditions and requirements associated with each procedure and guide the user to the most suitable procedure.

[0666] The terminal displays a list of procedure options predicted by the server, and the user selects the desired procedure. Once a selection is made, the system requests additional information required for that procedure and automatically generates the necessary application documents using the document generation mechanism based on the information entered by the user.

[0667] Once a document is created, it requires electronic signature by the user. The terminal provides the user with a simple interface for signing, and the user completes the electronic signature by re-entering their personal authentication information.

[0668] Finally, the server sends the stamped documents online to the local government's system, completing the application. This allows users to check the progress of their application in real time on their terminal and track whether the administrative procedure has been approved. In this way, transparency and efficiency of the procedure are ensured.

[0669] As a concrete example, when a user submits a change of address notification, the system automatically collects the necessary information and generates the required documents based on that information. The user then reviews the generated documents, electronically stamps them using their terminal, and completes the online application. This makes it possible to complete the change of address notification more quickly and easily than with traditional procedures.

[0670] The following describes the processing flow.

[0671] Step 1:

[0672] The user activates the device and enters their personal authentication information. The authentication process begins using a My Number Card reader. The device obtains the authentication information and establishes a connection by sending it to the server.

[0673] Step 2:

[0674] The server compares the received personal information with its database to verify the user's identity. If the verification is successful, it searches for the user's basic information and sends it back to the device.

[0675] Step 3:

[0676] Based on the user's basic information, the server refers to a database of past applications to predict suitable procedure candidates for the user. It generates a list of predicted procedures and sends it to the terminal.

[0677] Step 4:

[0678] The terminal displays a list of possible procedures to the user and provides a screen prompting them to make a selection. The user chooses the appropriate procedure according to their needs.

[0679] Step 5:

[0680] When the user selects a procedure, the terminal displays a form requesting additional information necessary for that procedure. The user enters the required information, and the terminal sends it to the server.

[0681] Step 6:

[0682] Based on the received detailed information, the server automatically creates the necessary application documents using a document generation system. The generated documents are then sent to the terminal.

[0683] Step 7:

[0684] The terminal displays the generated document to the user and requests confirmation and electronic signature. After reviewing the contents, the user approves through the interface for electronic signature.

[0685] Step 8:

[0686] Based on user approval, the terminal transfers the stamped information to the server. The server encrypts this stamped document and transmits it to the local government system via a secure channel.

[0687] Step 9:

[0688] The server waits for confirmation from the local government that the application has been received, and once confirmed, it updates the application status in real time. The terminal then notifies the user of the latest application status, and the process is complete.

[0689] (Example 1)

[0690] Next, we will describe Example 1. In the following description, the data processing device 12 will be referred to as the "server" and the robot 414 as the "terminal".

[0691] The aim is to eliminate the complexity and inefficiency of administrative procedures and provide a system that allows users to complete procedures more easily and safely. Existing procedures involve time-consuming processes such as entering personal information, preparing documents, and managing application progress, and these processes need to be streamlined.

[0692] The identification process performed by the identification processing unit 290 of the data processing device 12 in Example 1 is realized by the following means.

[0693] In this invention, the server includes an information acquisition means for acquiring personal authentication information, a procedure prediction means for predicting necessary procedures based on the acquired personal information, and a media generation means for automatically collecting information related to the predicted procedures and generating a processing medium. This enables users to efficiently proceed with complex administrative procedures.

[0694] "Information acquisition means" refers to a function for collecting personal authentication information and importing that information into the system.

[0695] A "procedure prediction tool" is a function that predicts the procedures a user is likely to need based on acquired personal information and provides efficient procedural guidance.

[0696] "Media generation means" refers to a function that automatically collects necessary information based on a predicted procedure and generates a processing medium in a predetermined format.

[0697] "Identification addition means" refers to a function that electronically adds personal identification to the generated processing medium and prepares it to look like a formal procedural document.

[0698] "Communication transmission means" refers to a function for transmitting an attached processing medium to a target location via a digital communication network.

[0699] An "information storage means" is a function that stores past processing information and uses it to predict future procedures and provide user guidance.

[0700] A "status display means" is a function that updates the progress of a process in real time and visually displays that status to the user.

[0701] The information processing system based on this invention is designed to streamline administrative procedures. The system consists of user terminals, a server, and a communication network that connects them.

[0702] The user enters personal authentication information using a terminal. The terminal is equipped with a security card reader for reading personal information, such as an identification card that serves as the user's personal identifier. The authentication information is transmitted to the server via the terminal.

[0703] The server receives this information and uses procedural prediction tools based on the personal information to list appropriate administrative procedures. The server's prediction process uses a predictive model, improving prediction accuracy based on historical data. The database used also contains past application information and related statistical data.

[0704] When a user selects a procedure from a list, the server automatically generates the necessary documents using a media generation mechanism. During this process, the required information is entered from the terminal and processed as digital data according to a pre-prepared template.

[0705] The generated documents are electronically stamped through an identification means. The electronic stamping is performed securely using the user's own authentication information via an interface provided on the terminal.

[0706] Completed documents are transmitted to the relevant local government's online system using communication transmission methods. This allows users to check the progress of their application in real time. Status display methods support this check and appropriately display the necessary information.

[0707] A concrete example is the process of a user submitting a change of address notification. In this case, the user enters the necessary personal information on a terminal, and the server automatically creates the change of address notification document based on that information. The user then verifies and electronically signs the document and submits it to the local government online. This process speeds up and streamlines the procedure.

[0708] By utilizing generative AI models, the system can provide technically detailed answers to prompts such as, "Please tell me how to predict the optimal procedure based on past application information." Such prompts serve as guidelines for users to make the most of the system's capabilities.

[0709] The flow of the specific processing in Example 1 will be explained using Figure 11.

[0710] Step 1:

[0711] The user enters personal authentication information into the terminal. The terminal reads the personal identification information using a security card reader and inputs it as digital data. This data is converted in format according to the authentication protocol and prepared for transmission to the server.

[0712] Step 2:

[0713] The server receives personal authentication information sent from the terminal. The server uses this information to query the database and authenticate the user. If authentication is successful, it generates a user profile based on the illuminated basic information and passes the profile data to the next processing stage.

[0714] Step 3:

[0715] The server uses the user's basic information and past data history to predict procedures based on a generated AI model. Based on the input profile data, the server creates a list of likely procedures and transfers this list to the user's terminal. The list includes database query results as attributes.

[0716] Step 4:

[0717] The terminal displays a list of procedures received from the server to the user. The user reviews the list and selects the procedure they wish to perform. Once the selection is complete, the selected data is saved as input to the terminal and sent to the server. At this time, the display screen is updated according to the selection result.

[0718] Step 5:

[0719] The server collects detailed information based on the procedure selected by the user and automatically generates the necessary documents. By extracting information from the database and combining templates, the appropriate data is placed in the various data fields. The generated documents are output as electronic forms.

[0720] Step 6:

[0721] The terminal presents the generated document to the user, who then reviews the contents and applies an electronic seal. To apply the seal, the user re-enters their personal authentication information, and the terminal re-authenticates the information via a security card reader. At this point, identification data is added and sent to the server as stamped data.

[0722] Step 7:

[0723] The server sends the checked documents to the local government's online system. The communication is performed using digital transactions, and an acknowledgment of transmission is received. After transmission is complete, the server sends progress information to the terminal, notifying the user that the application has been completed. This progress information is updated in real time using a status display system.

[0724] (Application Example 1)

[0725] Next, we will explain Application Example 1. In the following explanation, the data processing device 12 will be referred to as the "server" and the robot 414 as the "terminal".

[0726] Currently, administrative procedures are complex, cumbersome due to the need to prepare and verify numerous documents, as well as to pay fees through separate systems. This situation not only reduces the efficiency of the process but also makes it difficult to track progress. There is a need to resolve these issues and enable procedures to be carried out quickly and efficiently.

[0727] The specific processing performed by the specific processing unit 290 of the data processing device 12 in Application Example 1 is realized by the following means.

[0728] In this invention, the server includes a personal information input means for entering personal authentication information, a payment means for electronically paying fees related to the procedure, and a progress tracking means for tracking the progress of the procedure. This allows users to perform authentication, document generation, fee payment, and progress tracking on a single platform.

[0729] A "personal information input method" is a system for inputting personal authentication information, such as My Number Card information, in order to identify and authenticate individual users.

[0730] A "procedure prediction tool" is a system that analyzes past application information to predict the administrative procedures that a user should perform.

[0731] A "document generation system" is a mechanism that automatically collects the information necessary for a procedure and generates appropriate documents.

[0732] A "sealing method" refers to a system for electronically applying a seal to an electronically generated document.

[0733] "Application method" refers to a system for completing administrative procedures by submitting stamped documents online.

[0734] A "payment method" is a system that allows for the electronic payment of fees related to a procedure.

[0735] A "progress tracking system" is a mechanism for checking and tracking the progress of procedures performed by a user in real time.

[0736] The system for implementing this invention consists of a user's terminal, such as a smartphone or smart glasses, and a server located in the cloud. First, the user enters their My Number Card information into the terminal and authenticates using a personal information input method. Secure authentication is possible by using a card reader at this time.

[0737] Based on authenticated personal information, the server uses a procedure prediction tool to refer to past application data and present the most relevant procedure candidates. This allows users to easily select the necessary procedure without any hassle.

[0738] The document generation system collects necessary information and automatically generates the required documents for the procedure. This process is performed in conjunction with a cloud-based database. The generated documents can be viewed on the terminal.

[0739] Subsequently, the user electronically stamps the document using a designated stamping method and transmits it online to the local government system through the application process. Throughout this process, a highly secure connection protocol is used to maintain data confidentiality.

[0740] Furthermore, the payment system processes payment information and enables users to securely electronically pay for the costs associated with the transaction. This process is carried out smoothly through integration with financial institution APIs.

[0741] Finally, progress tracking allows the server to monitor the procedure's progress in real time and provide feedback to the user's terminal. This ensures the user always knows where they are in the procedure.

[0742] For example, when a user submits a change of address notification, this system automatically retrieves the necessary information and generates the document. Afterward, the user can complete the change of address procedure by electronically stamping the document and paying the fees electronically. Throughout this entire process, the user can complete the procedure using only their own device.

[0743] An example of a prompt statement generated using an AI model is, "Provide a specific implementation example of how to use this system to streamline the process of submitting a change of address notification."

[0744] The flow of a specific process in Application Example 1 will be explained using Figure 12.

[0745] Step 1:

[0746] The user scans their My Number Card using a personal information input device on the terminal and enters their personal authentication information. The input data used is the information obtained from the card reader. The terminal sends this data to an authentication server in the cloud to verify the user's identity. The output indicates the success or failure of the authentication.

[0747] Step 2:

[0748] The server analyzes past application data based on information of successfully authenticated users and generates optimal procedure candidates using procedure prediction tools. The input consists of the user's authentication information and past data. This generates a list of appropriate application procedures, which are then provided to the terminal. The output is a list of procedure candidates.

[0749] Step 3:

[0750] The terminal displays a list of procedure candidates sent from the server to the user. The user reviews this information and selects the desired procedure. Based on the selected procedure, the terminal sends information back to the server. The input is a list of procedure candidates, and the output is the selected procedure.

[0751] Step 4:

[0752] The server collects the information necessary for the procedure selected by the user and automatically generates application documents using a document generation system. Inputs are the selected procedure and user information. Data processing involves extracting information from existing databases and formatting the document. Output is the generated application document.

[0753] Step 5:

[0754] The user reviews the generated document via the terminal and applies an electronic seal using the designated stamping method. The input is the generated document. After stamping, the document is sent to the server, making the procedure legally valid. The output is the stamped document.

[0755] Step 6:

[0756] The server uses the stamped documents to transmit data to the designated local government system through the application process. The input consists of stamped documents, which are securely transferred using a data transmission protocol. The output is a confirmation status of successful transmission.

[0757] Step 7:

[0758] The terminal supports electronic payments by users using payment methods. Inputs are payment information and the amount of the expense. This allows users to complete payments quickly and securely through financial institution APIs. Output is the success or failure status of the payment.

[0759] Step 8:

[0760] The server uses progress tracking to monitor the user's procedure status and provides real-time updates to the terminal. The input is procedure progress data, and the output is the latest progress information displayed on the user's terminal.

[0761] Furthermore, an emotion engine that estimates the user's emotions may be incorporated. That is, the identification processing unit 290 may use the emotion identification model 59 to estimate the user's emotions and perform identification processing using the user's emotions.

[0762] This invention relates to an information processing system that incorporates an emotion engine to improve the efficiency of administrative procedures. The system recognizes the user's emotions and optimizes procedural guidance based on those emotions.

[0763] In this system, users enter personal authentication information via a terminal. The terminal retrieves the authentication information and sends it to the server, thereby performing authentication. The server compares the user's information with a database, and once authentication is complete, it returns the user's basic information to the terminal.

[0764] At this point, the emotion engine is activated and recognizes emotions from the user's voice and facial expressions through the terminal. This emotion data is sent to the server and used to optimize the procedural guidance. The server takes the emotion recognition results into consideration and lists procedural candidates that are less burdensome for the user, and displays them on the terminal.

[0765] The terminal displays a list of procedure options to the user, providing more personalized guidance and an interactive interface. The user can then select the appropriate procedure by following the instructions.

[0766] Once the user selects a procedure, the terminal prompts them to enter any necessary additional information using an emotionally sensitive conversational interface. The information obtained from the user is sent to the server, and the necessary documents are automatically created by a document generation system.

[0767] The user reviews the generated document and electronically signs it through the interface displayed on the terminal. The server then sends the signed document to the local government's system, completing the process.

[0768] For example, if tension or anxiety is detected, the device is equipped with a function that provides relaxing voice guidance. In this way, using an emotion engine makes the user's procedural experience more user-friendly and reduces the stress of the procedure.

[0769] The following describes the processing flow.

[0770] Step 1:

[0771] The user activates the device and enters their personal authentication information. The device retrieves the authentication information and sends it to the server to initiate the authentication process.

[0772] Step 2:

[0773] The server compares the received personal information with its database to verify the user's identity. If authentication is successful, it sends the necessary basic information to the user's device.

[0774] Step 3:

[0775] The device activates an emotion engine, analyzes the user's facial expressions and voice to generate emotion data, and then sends this data to the server.

[0776] Step 4:

[0777] The server analyzes emotional data and predicts the procedures the user will likely need based on a database of past applications. It then adjusts the procedure guidance based on the user's emotions and sends suggested procedures to the terminal.

[0778] Step 5:

[0779] The terminal displays a list of suggested procedures sent from the server to the user. The user follows the instructions and selects the procedure that is appropriate for their situation.

[0780] Step 6:

[0781] Once the user selects a procedure, the terminal provides a conversational interface based on emotional data, prompting the user to enter additional information required for the procedure. The information entered by the user is sent to the server.

[0782] Step 7:

[0783] The server automatically generates the necessary documents using a document generation mechanism based on the received information and proposed procedures. The generated documents are then sent to the terminal.

[0784] Step 8:

[0785] The terminal displays the generated document to the user and provides an interface for content confirmation and electronic signature. The user reviews the document and applies the electronic signature.

[0786] Step 9:

[0787] Once the user has affixed their seal, the terminal sends the seal information to the server. The server encrypts this stamped document and sends it to the local government system, completing the online application.

[0788] Step 10:

[0789] The server receives confirmation of application acceptance from the local government and notifies the terminal of the progress. The terminal displays to the user in real time that the application has been accepted and confirms that the procedure is complete.

[0790] (Example 2)

[0791] Next, we will describe Example 2. In the following description, the data processing device 12 will be referred to as the "server" and the robot 414 as the "terminal".

[0792] Traditional administrative procedures are often cumbersome for users and can be stressful due to a lack of consideration for their feelings and individual circumstances. Furthermore, the time required for information input and authentication can decrease overall efficiency. There is a need for methods that make the user experience comfortable and efficient, and that streamline the process.

[0793] The identification process performed by the identification processing unit 290 of the data processing device 12 in Example 2 is realized by the following means.

[0794] In this invention, the server includes an information processing device means for transmitting and authenticating personal authentication information, an emotion recognition means for recognizing the user's emotions and collecting emotion data, and a generative AI model means for optimizing procedural guidance based on the emotion data. This enables the provision of flexible procedural guidance that takes the user's emotions into consideration and the efficient implementation of administrative procedures.

[0795] "Personal authentication information" refers to information necessary to identify and authenticate a user, and typically consists of IDs, passwords, biometric data, etc.

[0796] "Information processing device" refers to a device or system that processes acquired data and performs necessary calculations and authentication.

[0797] "Emotion recognition means" refers to technologies and devices that detect emotions through a user's voice and facial expressions and collect data based on those emotions.

[0798] "Emotional data" refers to information that indicates the user's current emotional state and is acquired through emotion recognition methods.

[0799] "Generative AI model means" refers to artificial intelligence models and algorithms used to generate optimal procedural guidance based on acquired data.

[0800] "Procedure guidance" refers to the process of providing instructions and information to users, offering navigation to facilitate the smooth progress of procedures.

[0801] "Document generation means" refers to a system or function that automatically generates necessary documents based on information entered by the user.

[0802] "Method of affixing a seal" refers to a system or process of electronically affixing a seal to electronically generated documents for formal verification.

[0803] "Application method" refers to the function or system for submitting various applications by sending stamped documents online.

[0804] In this invention, the user inputs personal authentication information using a terminal. This terminal typically includes a display, camera, and microphone, and transmits the input information to an information processing device. The terminal securely transmits data using security protocols such as SSL. The server authenticates the received personal authentication information by comparing it with a database and returns the result to the terminal.

[0805] The terminal uses emotion recognition to capture the user's facial expressions and voice, and analyzes the user's emotions. This obtains the user's current emotion data. This emotion data is sent from the terminal to a server and used by a generative AI model to generate optimized procedural guidance. The generative AI model generates procedural guidance suitable for the user based on the emotion data and a database of past application information.

[0806] This system provides a more user-friendly experience by offering voice guidance to help users relax when it detects tension or anxiety from their voice or facial expressions. For example, a possible prompt might be, "Please suggest methods to provide a sense of security in administrative procedures."

[0807] The terminal prompts the user to input the necessary information based on the generated procedural guidance. Supplementary information is collected through an interactive interface. This allows the terminal to automatically generate the required documents, and the user can electronically stamp them on the terminal. Finally, the server sends the stamped documents online, and the application process is quickly completed by the local government's system. This automated process reduces the burden on the user and improves the efficiency of administrative procedures.

[0808] The flow of the specific processing in Example 2 will be explained using Figure 13.

[0809] Step 1:

[0810] The user enters personal authentication information using a terminal. The terminal securely transmits this entered ID and password to the server. The input data is processed by an authentication information processing device for authentication. Specifically, data is encrypted using security protocols such as SSL. The output is the authentication result, either successful or unsuccessful.

[0811] Step 2:

[0812] The server authenticates the user by comparing the received authentication information with the database. If authentication is successful, the server retrieves the user's basic information and sends it back to the terminal. Specifically, it uses an SQL query to extract the necessary user information from the database. The output is the user's basic information, which is then sent.

[0813] Step 3:

[0814] Based on the basic information received, the device uses its built-in camera and microphone to capture the user's facial expressions and voice, and analyzes their emotions using emotion recognition technology. This process analyzes voice tone, facial expressions, and other factors to generate emotion data. The input is the captured audio and video data, and the output is the emotion recognition result.

[0815] Step 4:

[0816] The server receives emotion data sent from the terminal and uses a generative AI model to optimize procedural guidance. Using emotion data and a database of past application information, it lists the procedures best suited to the user. It generates data in the form of prompts such as "Please suggest methods to provide reassurance" and incorporates it into the guidance. The output is a list of procedural guidance presented to the user.

[0817] Step 5:

[0818] The terminal displays the generated procedural instructions to the user and collects any additional information needed using an interactive interface. This supports the user in easily providing information. The input is the information selected or entered by the user, and the output is a complete set of information.

[0819] Step 6:

[0820] Based on the information transmitted from the terminal, the server automatically generates the necessary documents using a document generation mechanism. In this process, documents are created by dynamically filling in information using templates. The output is a completed electronic document.

[0821] Step 7:

[0822] The user reviews the generated document through the interface on their terminal and applies an electronic seal. The seal is electronically applied using the designated sealing method, granting legal effect to the document. The output is the sealed document.

[0823] Step 8:

[0824] The server sends the stamped documents online to the local government's system, completing the application process. This formally submits the user's application. The output is an acknowledgment of receipt from the local government's system.

[0825] (Application Example 2)

[0826] Next, we will explain application example 2. In the following explanation, the data processing device 12 will be referred to as the "server" and the robot 414 as the "terminal".

[0827] Traditional electronic payment systems focus on streamlining procedures but fail to consider the user's emotional state. Therefore, there is a challenge in that using them in situations involving anxiety or tension can be stressful for users.

[0828] The specific processing performed by the specific processing unit 290 of the data processing device 12 in Application Example 2 is realized by the following means.

[0829] In this invention, the server includes an information input means for inputting personal authentication information, a document generation means for collecting information necessary for procedure candidates and generating documents, and an emotion recognition means for recognizing emotions and providing appropriate support based on that data. As a result, when a user makes an electronic payment, their emotional state is analyzed and appropriate feedback is provided, enabling a smooth procedure that gives them a sense of security.

[0830] "Personal authentication information" refers to information necessary to identify an individual, and is used when a user accesses a service or system.

[0831] "Information input means" refers to an interface or device for users to input data such as personal authentication information into a system.

[0832] A "procedure prediction tool" is a technology that has the function of predicting candidate procedures that a user should perform based on the user's personal information and past data.

[0833] "Document generation means" refers to technologies and devices that automatically create documents and reports based on necessary information.

[0834] "Approval means" refers to devices or functions for electronically signing or approving generated documents.

[0835] "Application method" refers to the process or device for transmitting approved documents or information to a designated online system.

[0836] "Emotion recognition means" refers to technologies and devices that analyze a user's voice and facial expressions to determine their emotional state.

[0837] An "interface means" refers to an operation screen or device that allows a user to interact with a system and input information or perform procedures.

[0838] The system implementing this invention includes an information input means for inputting personal authentication information, which the user can input via a smartphone. The input information is received by a server and analyzed by a procedure prediction means. This procedure prediction means uses a database of past application information to predict appropriate procedure candidates. Based on the predicted procedure, a document generation means automatically creates the necessary documents.

[0839] The server also employs emotion recognition technology. This technology uses the microphone and camera on the user's smartphone to capture voice and facial expressions and processes them to determine the user's emotional state. Emotion recognition models such as Google's TensorFlow are used for emotion determination. Based on the emotion data, the server generates feedback and sends it back to the user's smartphone. If the user is feeling stressed, it provides a relaxing voice guide to help them feel more at ease.

[0840] The interface allows the user to review the generated document and electronically sign it using the approval mechanism. The server sends the approved document online, completing the process. To support this entire process, the server performs real-time information processing, constantly updating the application status and presenting it to the user.

[0841] As a concrete example, consider a case where a user purchases an expensive item online. The emotion recognition system determines that the user is showing anxiety during this process. In response to this situation, the system provides a voice guide saying, "Please rest assured, everything is proceeding safely," to support the user's sense of security. As an example of a prompt to instruct the AI ​​model generating this process, "Please suggest the most appropriate support to provide in a situation where the user is feeling anxious" is used.

[0842] The flow of a specific process in Application Example 2 will be explained using Figure 14.

[0843] Step 1:

[0844] The user enters personal authentication information using their smartphone. The entered information is transmitted to the server in an encrypted format via a security protocol from the device. This entered information serves as the basic data for user authentication.

[0845] Step 2:

[0846] The server authenticates the user by comparing the received authentication information with the database. Based on the input data, the server searches past application information and predicts candidate procedures corresponding to the user. This prediction uses an algorithm that has been learned from similar past application data.

[0847] Step 3:

[0848] The server uses document generation mechanisms to automatically create the documents required for the predicted procedure. This process involves merging data using templates based on the user's basic information and the procedure details. The generated documents are then used in subsequent approval processes.

[0849] Step 4:

[0850] The device uses its camera and microphone to acquire user voice and facial expression data. This data is sent to a server in real time and analyzed by an emotion recognition model. The server uses a generative AI model and applies a trained emotion recognition algorithm to identify the user's emotional state.

[0851] Step 5:

[0852] Based on the emotion recognition results, the server generates the most appropriate feedback for the user and sends it back to the device. At this stage, if, for example, anxiety is recognized, the device plays a relaxing voice guide and provides prompts to reassure the user.

[0853] Step 6:

[0854] The user reviews the document through the terminal interface and signs it electronically using an approval mechanism. The server receives this approval data and processes it as a stamped document.

[0855] Step 7:

[0856] The server ultimately submits the approved documents to the designated online system, completing the application process. The server also tracks the application status and provides users with real-time progress updates.

[0857] The specific processing unit 290 transmits the result of the specific processing to the robot 414. In the robot 414, the control unit 46A causes the speaker 240 and the controlled object 443 to output the result of the specific processing. The microphone 238 acquires audio indicating user input for the result of the specific processing. The control unit 46A transmits the audio data indicating user input acquired by the microphone 238 to the data processing unit 12. In the data processing unit 12, the specific processing unit 290 acquires the audio data.

[0858] Data generation model 58 is a type of so-called generative AI (Artificial Intelligence). One example of data generation model 58 is ChatGPT (Internet search<URL: https: / / openai.com / blog / chatgpt> ), Gemini (Internet search) <url: https: gemini.google.com ?hl="ja">Examples of generative AI include the following. The data generation model 58 is obtained by performing deep learning on a neural network. The data generation model 58 is input with prompts containing instructions, and with inference data such as audio data representing speech, text data representing text, and image data representing images. The data generation model 58 infers from the input inference data according to the instructions indicated by the prompts, and outputs the inference results in data formats such as audio data and text data. Here, inference refers to, for example, analysis, classification, prediction, and / or summarization.

[0859] In the above embodiment, an example was given in which the specific processing is performed by the data processing device 12, but the technology of this disclosure is not limited thereto, and the specific processing may also be performed by the robot 414.

[0860] Furthermore, the emotion identification model 59, acting as an emotion engine, may determine the user's emotion according to a specific mapping. Specifically, the emotion identification model 59 may determine the user's emotion according to a specific mapping, which is an emotion map (see Figure 9). Similarly, the emotion identification model 59 may also determine the robot's emotion, and the identification processing unit 290 may perform identification processing using the robot's emotion.

[0861] Figure 9 shows an emotion map 400 in which multiple emotions are mapped. In the emotion map 400, emotions are arranged in concentric circles radiating from the center. The closer to the center of the concentric circles, the more primitive the emotions are located. Further out of the concentric circles, emotions representing states and actions arising from mental states are located. Emotion is a concept that includes feelings and mental states. On the left side of the concentric circles, emotions that are generally generated from reactions occurring in the brain are located. On the right side of the concentric circles, emotions that are generally induced by situational judgment are located. Above and below the concentric circles, emotions that are generally generated from reactions occurring in the brain and induced by situational judgment are located. In addition, the emotion of "pleasure" is located on the upper side of the concentric circles, and the emotion of "displeasure" is located on the lower side. Thus, in the emotion map 400, multiple emotions are mapped based on the structure in which emotions arise, and emotions that are likely to occur simultaneously are mapped close together.

[0862] These emotions are distributed at the 3 o'clock position on the Emotion Map 400, and usually fluctuate between feelings of security and anxiety. In the right half of the Emotion Map 400, situational awareness takes precedence over internal feelings, resulting in a calm impression.

[0863] The inside of the Emotion Map 400 represents inner thoughts, while the outside represents actions. Therefore, the further you go from the outside of the Emotion Map 400, the more visible (expressed in actions) your emotions become.

[0864] Here, human emotions are based on various balances, such as posture and blood sugar levels. When these balances deviate from the ideal, it results in discomfort, and when they approach the ideal, it results in pleasure. Similarly, in robots, cars, motorcycles, etc., emotions can be created based on various balances, such as posture and battery level. When these balances deviate from the ideal, it results in discomfort, and when they approach the ideal, it results in pleasure. The emotion map can be generated, for example, based on Dr. Mitsuyoshi's emotion map (Research on a system for analyzing brain physiological signals of speech emotion recognition and emotion, Tokushima University, doctoral dissertation: https: / / ci.nii.ac.jp / naid / 500000375379). The left half of the emotion map contains emotions belonging to a region called "response," where sensation is dominant. The right half of the emotion map contains emotions belonging to a region called "situation," where situational awareness is dominant.

[0865] The emotion map defines two emotions that promote learning. One is the emotion around the middle of the negative "repentance" and "reflection" on the situation side. In other words, it is when the robot experiences negative emotions such as "I never want to feel this way again" or "I don't want to be scolded again." The other is the emotion around the positive "desire" on the reaction side. In other words, it is when the robot has positive feelings such as "I want more" or "I want to know more."

[0866] The emotion identification model 59 inputs user input into a pre-trained neural network, obtains emotion values ​​representing each emotion shown in the emotion map 400, and determines the user's emotion. This neural network is pre-trained based on multiple training data sets, which are combinations of user input and emotion values ​​representing each emotion shown in the emotion map 400. Furthermore, this neural network is trained so that emotions located close together have similar values, as shown in the emotion map 900 in Figure 10. Figure 10 shows an example where multiple emotions such as "reassured," "calm," and "confident" have similar emotion values.

[0867] The above description primarily focuses on the functions of the data processing device 12 in relation to this disclosure. However, the system related to this disclosure is not necessarily implemented on a server. The system related to this disclosure may be implemented as a general information processing system. This disclosure may be implemented, for example, as a software program that runs on a personal computer or as an application that runs on a smartphone. The method related to this disclosure may be provided to users in SaaS (Software as a Service) format.

[0868] In the above embodiment, an example was given in which a specific process is performed by a single computer 22. However, the technology of this disclosure is not limited thereto, and a distributed processing of the specific process may be performed by multiple computers, including computer 22. For example, a data generation model 58 may be provided in an external device of the data processing device 12, and the external device may generate data according to the input data.

[0869] In the above embodiment, an example was given in which the specific processing program 56 is stored in the storage 32, but the technology of this disclosure is not limited thereto. For example, the specific processing program 56 may be stored in a portable, computer-readable, non-temporary storage medium such as a USB (Universal Serial Bus) memory. The specific processing program 56 stored in the non-temporary storage medium is installed in the computer 22 of the data processing device 12. The processor 28 executes specific processing according to the specific processing program 56.

[0870] Alternatively, the specific processing program 56 may be stored in a storage device such as a server connected to the data processing device 12 via the network 54, and the specific processing program 56 may be downloaded and installed on the computer 22 in response to a request from the data processing device 12.

[0871] Furthermore, it is not necessary to store the entirety of the specific processing program 56 in a storage device such as a server connected to the data processing device 12 via the network 54, or to store the entirety of the specific processing program 56 in the storage 32; it is acceptable to store only a portion of the specific processing program 56.

[0872] The following types of processors can be used as hardware resources to perform specific processing. Examples of processors include a CPU, a general-purpose processor that functions as a hardware resource to perform specific processing by executing software, i.e., a program. Other examples of processors include dedicated electrical circuits, such as FPGAs (Field-Programmable Gate Arrays), PLDs (Programmable Logic Devices), or ASICs (Application Specific Integrated Circuits), which have circuit configurations specifically designed to perform specific processing. All of these processors have built-in or connected memory, and all of them perform specific processing by using memory.

[0873] The hardware resource that performs a specific process may consist of one of these various processors, or it may consist of a combination of two or more processors of the same or different types (for example, a combination of multiple FPGAs, or a combination of a CPU and an FPGA). Alternatively, the hardware resource that performs a specific process may consist of a single processor.

[0874] Examples of configurations using a single processor include, firstly, a configuration in which one or more CPUs and software are combined to form a single processor, and this processor functions as a hardware resource that performs a specific process. Secondly, there is a configuration using a processor that realizes the functions of the entire system, including multiple hardware resources that perform a specific process, on a single IC chip, as exemplified by SoCs (System-on-a-chip). In this way, a specific process is realized using one or more of the above types of processors as hardware resources.

[0875] Furthermore, the hardware structure of these various processors can more specifically utilize electrical circuits that combine circuit elements such as semiconductor devices. Also, the specific processing described above is merely an example. Therefore, it goes without saying that unnecessary steps can be deleted, new steps added, or the processing order rearranged, as long as it does not deviate from the main purpose.

[0876] The descriptions and illustrations presented above are detailed explanations of the technical aspects of this disclosure and are merely examples of the technical aspects. For example, the above descriptions of the structure, function, operation, and effect are examples of the structure, function, operation, and effect of the technical aspects of this disclosure. Therefore, it goes without saying that you may delete unnecessary parts, add new elements, or replace elements in the descriptions and illustrations presented above, as long as you do not deviate from the essence of the technical aspects of this disclosure. Furthermore, in order to avoid confusion and facilitate understanding of the technical aspects of this disclosure, explanations of common technical knowledge and the like that do not require special explanation to enable the implementation of the technical aspects of this disclosure have been omitted from the descriptions and illustrations presented above.

[0877] All documents, patent applications, and technical standards described herein are incorporated by reference to the same extent as if each individual document, patent application, and technical standard were specifically and individually noted to be incorporated by reference.

[0878] The following is further disclosed regarding the embodiments described above.

[0879] (Claim 1)

[0880] A means of entering personal information for personal authentication,

[0881] A procedure prediction means that predicts procedure candidates based on the aforementioned personal information,

[0882] A document generation means that collects the information necessary for the aforementioned procedural candidate and automatically generates the document,

[0883] A means for electronically stamping the generated document,

[0884] An application method for submitting the aforementioned stamped documents online,

[0885] A system that includes this.

[0886] (Claim 2)

[0887] The system according to claim 1, wherein the procedure prediction means predicts a procedure using a database of past application information.

[0888] (Claim 3)

[0889] The system according to claim 1, wherein the application means comprises information processing means for updating and displaying the application status in real time.

[0890] "Example 1"

[0891] (Claim 1)

[0892] Information acquisition means for obtaining personal authentication information,

[0893] A procedure prediction means that predicts the necessary procedures based on the acquired personal information,

[0894] A media generation means that automatically collects information related to the predicted procedure and generates a processing medium,

[0895] An identification means for electronically adding personal identification to the generated processing medium,

[0896] A communication transmission means for transmitting the processed medium with the attachment added via a digital communication network,

[0897] A system that includes this.

[0898] (Claim 2)

[0899] The system according to claim 1, which predicts a procedure using information storage means for storing past processing information.

[0900] (Claim 3)

[0901] The system according to claim 1, further comprising a status display means for updating and displaying processing progress in real time.

[0902] "Application Example 1"

[0903] (Claim 1)

[0904] A means of entering personal information for personal authentication,

[0905] A procedure prediction means that predicts procedure candidates based on the aforementioned personal information,

[0906] A document generation means that collects the information necessary for the aforementioned procedural candidate and automatically generates the document,

[0907] A means for electronically stamping the generated document,

[0908] An application method for submitting the aforementioned stamped documents online,

[0909] A payment method for electronically paying the costs related to the aforementioned procedure,

[0910] A progress tracking means for tracking the progress of the aforementioned procedure,

[0911] A system that includes this.

[0912] (Claim 2)

[0913] The system according to claim 1, wherein the payment means processes the costs using authenticated personal information.

[0914] (Claim 3)

[0915] The system according to claim 1, wherein the progress tracking means comprises an interface that visually displays the status of the procedure.

[0916] "Example 2 of combining an emotion engine"

[0917] (Claim 1)

[0918] Personal authentication information is used as an input method,

[0919] Information processing device means for transmitting and authenticating the aforementioned personal authentication information,

[0920] A means of recognizing user emotions and collecting emotional data,

[0921] A generative AI model means for optimizing procedural guidance based on the aforementioned emotional data,

[0922] A document generation means that collects the information necessary for the aforementioned procedural guidance and automatically generates the documents,

[0923] A means for electronically stamping the generated document,

[0924] An application method for submitting the aforementioned stamped documents online,

[0925] A system that includes this.

[0926] (Claim 2)

[0927] The system according to claim 1, wherein the emotion recognition means recognizes emotions from voice and facial expressions.

[0928] (Claim 3)

[0929] The system according to claim 1, wherein the generating AI model means predicts procedures using emotion data and a database of past application information.

[0930] "Application example 2 of combining emotional engines"

[0931] (Claim 1)

[0932] A means of inputting personal authentication information,

[0933] A procedure prediction means that predicts procedure candidates based on the aforementioned personal information,

[0934] A document generation means that collects the information necessary for the aforementioned procedural candidate and automatically generates documents,

[0935] An approval means for electronically stamping the generated document,

[0936] An application method for submitting the aforementioned stamped documents online,

[0937] An emotion recognition method that recognizes emotions and provides appropriate support to the user based on that data,

[0938] An interface means for processing user feedback and providing guidance based on sentiment analysis results,

[0939] A system that includes this.

[0940] (Claim 2)

[0941] The system according to claim 1, which uses the emotion recognition means to analyze the user's emotions at the time of payment, provides a sense of security, and supports the payment process.

[0942] (Claim 3)

[0943] The system according to claim 1, wherein the application means comprises an information processing means for updating and displaying the application status in real time. [Explanation of symbols]

[0944] 10, 210, 310, 410 Data Processing Systems 12 Data Processing Devices 14 Smart Devices 214 Smart Glasses 314 Headset-type terminal 414 Robots< / url:> < / url:> < / url:> < / url:>

Claims

1. A means of entering personal information for personal authentication, A procedure prediction means that predicts procedure candidates based on the aforementioned personal information, A document generation means that collects the information necessary for the aforementioned procedural candidate and automatically generates the document, A means for electronically stamping the generated document, An application method for submitting the aforementioned stamped documents online, A system that includes this.

2. The system according to claim 1, wherein the procedure prediction means predicts a procedure using a database of past application information.

3. The system according to claim 1, wherein the application means comprises information processing means for updating and displaying the application status in real time.

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