system
An interactive system with speech recognition and natural language processing facilitates quick and effective troubleshooting of information terminal malfunctions through visual and audio guidance, eliminating the need for specialized knowledge.
JP2026096598APending Publication Date: 2026-06-15SOFTBANK GROUP CORP
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Patent Information
- Application Number
- JP2024210390
- Authority / Receiving Office
- JP · JP
- Patent Type
- Applications
- Current Assignee / Owner
- Filing Date
- 2024-12-03
- Publication Date
- 2026-06-15
AI Technical Summary
Technical Problem
Users face difficulties in quickly and efficiently resolving malfunctions in information terminals like smartphones or tablets due to insufficient understanding of technical terms, leading to lengthy interactions with call centers or stores.
Method used
An interactive system utilizing speech recognition, natural language processing, and visual/audio guidance to identify and resolve issues, allowing users to follow clear instructions without specialized knowledge.
Benefits of technology
Enables users to rapidly and effectively troubleshoot problems using intuitive visual and audio guidance, reducing the burden of specialized knowledge requirements.
✦ Generated by Eureka AI based on patent content.
Abstract
We provide the system. [Solution] A means of converting user input into text data using speech recognition technology, A means of analyzing information necessary to identify defects from text data using natural language processing technology, A means of searching for relevant information from multiple sources and selecting the optimal solution, A means of presenting the selected solution to the user visually and audibly, A means of receiving user feedback and continuing or ending the dialogue depending on the resolution status, A system that includes this.
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