SOLUTION MANAGEMENT DEVICE, SOLUTION MANAGEMENT METHOD, AND SOLUTION MANAGEMENT PROGRAM

Abstract

To provide a solution management device, a solution management method, and a solution management program, which provide information on a value that is consistent with business issues or the like, for information designated by a user company, in consideration of whether a technique that realizes the value can be multiplied by N, propose or provide a digital solution that can be technically implemented to provide this value, and realize the multiplication by N.SOLUTION: A solution management device stores value creation principle information 550, in which a value creation method for realizing a goal is patterned and multiple patterns of combinations of a value providing subject, object, and variable element are stored, and also stores provided value information that is associated with the value creation principle information 550 and is information indicating a specific content of the value. The solution management device accepts input of information including the subject, object, and variable element from a user, retrieves a combination of subject, object, and variable element being in a predetermined relation with the input information from the value creation principle information 550, and identifies and outputs provided value information 560 corresponding to the retrieved combination.SELECTED DRAWING: Figure 3

Description

[Technical field]

[0001] The present invention relates to a solution management device, a solution management method, and a solution management program. [Background technology]

[0002] As we enter the age of the Internet of Things (IoT), the business model of businesses is changing dramatically, regardless of the business field, from selling "things" to selling "services" that are directly linked to the means of solving social or customer issues. In the age of selling "services," social and customer issues often need to be considered from a more abstract perspective than in the age of selling "things." For example, in the case of selling "things," it is easy to specifically promote the features of a product through technical elements such as "a product equipped with function (or technology) A." On the other hand, in the case of selling "services" such as IoT, the situation is changing to a form in which the business starts with considering abstract concepts such as the consideration of social and customer issues, and further the consideration of the "value" that can be provided by IoT to solve the issues, and then building a specific digital solution using a computer to realize the value.

[0003] For example, Patent Document 1 discloses a technology for presenting digital solutions and their customer value that are useful for solving issues related to customer value, in which a digital solution proposal support device includes a storage device that stores solution information and digitalization maturity information, and a calculation device that identifies a digital solution and a calculation logic for the customer value at the time of its introduction from the solution information for an issue of a specific customer designated via a specific interface, estimates customer value by applying specific attribute values ​​held for the customer as input values ​​for the identified calculation logic, identifies customer value to be presented to the customer by applying a specific coefficient corresponding to the level indicated by the digitalization maturity information to the estimated calculation result, and outputs information on the identified digital solution and customer value to be presented to the customer. [Prior art documents] [Patent documents]

[0004] [Patent Document 1] JP 2019-212082 A Summary of the Invention [Problem to be solved by the invention]

[0005] Meanwhile, businesses that provide such digital solutions are particularly required to develop and expand their business by efficiently and diffusely deploying the digital solutions they have developed based on "value" to user companies, etc. (hereinafter referred to as N-folding). Here, in this specification, "efficient" in N-folding is primarily used to mean "at low cost and / or short lead time required by customers," and "diffuse" is primarily used to mean "to as many customers as possible who desire the same value."

[0006] However, as mentioned above, "value" is an abstract concept, so it is generally difficult to multiply value by N. For example, when the target to be multiplied by N (the product provided to the user) is a digital solution with technical functions, even if a "value" that is generally commonly required by multiple different user companies is identified, differences in the equipment environment of each user, differences in the type of business, or differences that arise when concretizing the desired "value" will appear as technical differences when implementing the "value" for each user company, and for example, In some industries, the value cannot be realized with existing software, etc., and costly system integration (SI) may be required, which may become an obstacle to realizing N-fold. Patent Document 1 does not consider the digital solutions that arise when aiming for N-fold increase based on such "value," i.e., the impact on technical functions, and does not adequately provide a configuration from that perspective.

[0007] The present invention has been made in consideration of this current situation, and aims to provide a solution management device, a solution management method, and a solution management program that provide value information that is consistent with the user company's business challenges, etc., in response to information specified by the user company, while also taking into consideration whether the technology that realizes that value can be N-folded, thereby making it possible to propose or provide to the user company a digital solution that can be technically implemented to provide that value, and ultimately to realize N-fold. [Means for solving the problem]

[0008] One of the present inventions for solving the above problem is a solution management device comprising: a storage device that stores value creation principle information, which is information that patterns a method of creating value to achieve a specified goal, the information storing multiple patterns of combinations of an entity that provides the value, an object to which the value is provided, and each component of a variable element that is a variable related to the object that varies depending on the value; and provided value information, which is information that corresponds to any of the combinations in the value creation principle information and indicates the specific content of the value; and a calculation device that executes a user input process that accepts input of information including each component of the entity, object, and variable element from a user, and a provided value extraction process that searches the value creation principle information for combinations of entities, objects, and variable elements that have a specified relationship with the input information, identifies the provided value information corresponding to the searched combination, and outputs the identified provided value information.

[0009] Moreover, one aspect of the present invention for solving the above problem is a method for creating value to realize a predetermined goal, comprising: an information processing device storing value creation principle information, which is information that stores a plurality of patterns of combinations of an entity that provides the value, an object to which the value is provided, and each component of a variable element that is the activity of the object in the value; and provided value information, which is information that is associated with any of the combinations in the value creation principle information and indicates the specific content of the value; a user input process that accepts input of information including each component of the entity, object, and variable element from a user; a provided value extraction process that searches the value creation principle information for a combination of an entity, object, and variable element that has a predetermined relationship with the input information, identifies the provided value information corresponding to the searched combination, and outputs the identified provided value information; The solution management method is as follows:

[0010] In addition, one of the present inventions for solving the above problem is a solution management program that causes an information processing device to store value creation principle information, which is information that patterns a method of creating value to achieve a specified goal, and which stores multiple patterns of combinations of each component of the subject that provides the value, the object to which the value is provided, and the variable elements that are the activity of the object in the value, and provided value information, which is information that corresponds to any of the combinations in the value creation principle information and indicates the specific content of the value, and executes a user input process that accepts input of information including each component of the subject, object, and variable elements from a user, and a provided value extraction process that searches the value creation principle information for combinations of subjects, objects, and variable elements that have a specified relationship with the input information, identifies the provided value information corresponding to the searched combination, and outputs the identified provided value information. Effect of the Invention

[0011] According to the present invention, in response to information specified by a user company, value information that is consistent with the user company's business challenges, etc. is provided, taking into consideration whether the technology that realizes that value can be N-folded. This makes it possible to propose or provide the user company with a digital solution that can be technically implemented to provide that value, thereby making it possible to realize N-fold expansion. Problems, configurations and effects other than those described above will become apparent from the following description of the embodiments. [Brief description of the drawings]

[0012] [Figure 1] FIG. 1 is a diagram illustrating an example of a configuration of a solution management system according to an embodiment of the present invention. [Diagram 2] FIG. 2 is a diagram illustrating an example of main functions of a solution management device. [Diagram 3] FIG. 2 is a diagram showing an example of a data structure of value function correspondence information. [Figure 4] This is a conceptual diagram of a VF model related to digital solutions. [Diagram 5] FIG. 1 is a diagram illustrating an example of applying the VF model to digital solutions for fan sites in the sports or entertainment fields. [Figure 6] FIG. 2 is a diagram showing an example of a data structure of value creation principle information (core KPI). [Figure 7] FIG. 2 illustrates an example of hardware included in a solution management device. [Figure 8] FIG. 10 is a diagram illustrating an example of a solution provision support process. [Figure 9] FIG. 11 is a flow diagram illustrating an example of a solution provision support process. [Figure 10] FIG. 13 is a diagram illustrating an example of a solution providing screen. DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENTS

[0013] FIG. 1 is a diagram showing an example of the configuration of a solution management system 1 according to the present embodiment. The solution management system 1 is a digital solution management system using IoT (Internet of Things) and the like. The system is composed of one or more user terminals 20 used by users (individuals or organizations) who conduct business related to digital transformation (DX), and a solution management device 10 that provides information (digital solutions) related to solutions for that business.

[0014] The solution management device 10 and the user terminal 20 are connected via a communication line (data bus), a dedicated line, a LAN (Local Area Network), a WAN (Wide Area Network), or the Internet. The devices are communicatively connected via a wired or wireless communication network 3 such as a wired or wireless LAN.

[0015] The solution management device 10 of this embodiment generates information regarding the value corresponding to a digital solution based on a model (hereinafter referred to as a VF model) that matches the "value" (the meaning of "value" will be described in detail later) that a user provides to his / her customer with the technical or functional means (hereinafter simply referred to as "functions") for realizing that value, and provides the generated information to the user.

[0016] 2 is a diagram for explaining an example of main functions of the solution management device 10. The solution management device 10 stores value function correspondence information 500, which is information on the VF model, and similarity information 600.

[0017] First, the value function correspondence information 500 will be described. <Value function information> 3 is a diagram showing an example of the data structure of the value function correspondence information 500. The value function correspondence information 500 is composed of value information 510 and function information 520.

[0018] The value information 510 is information on the goal (task) of the service performed by the user and the "value" to be provided to the customer in order to achieve the goal. Specifically, the value information 510 includes KPI information 530, target KPI information 540, value creation principle information 550, and provided value information 550. Includes 60.

[0019] The KPI information 530 is information on indicators related to the goals of a service. For example, the KPI information 530 is information on KPIs (Key Performance Indicators), and is information on the current achievement level of a sales goal of the service.

[0020] The target KPI information 540 is information on indicators related to individual specific goals constituting the goal indicated by the KPI information 530. In other words, one or more pieces of target KPI information 540 are linked to the KPI information 530. The target KPI information 540 is, for example, information on a target participation rate of customers in a service, information on a target total number of customers, or information on a target unit price of customers.

[0021] The value creation principle information 550 (hereinafter also referred to as core KPI) is information that patterns (regularizes) the method of creating value to achieve the goal indicated by the target KPI information 540, and is information that stores multiple patterns of combinations of a "subject" that creates or provides value, an "object" to which the value is provided, and a "variable factor" that is a variable related to the object that varies depending on the value. The value creation principle information 550 is information that defines a common pattern of value creation that exists across multiple industries.

[0022] In this embodiment, one or more types (categories) of value creation principle information 550 are linked to each target KPI information 540. The value creation principle information 550 is a component of the value creation principle, and in this embodiment, it is information on core KPIs consisting of creating new customers (creation), involving existing customers through the service (development), and maintaining customers involved in the service (maintenance). The value creation principle information 550 systematizes a wide range of values, so that it is possible to develop the provided value information 560 across multiple industries, that is, N-fold, as described later, based on the value creation principle information 550. The details of the value creation principle information 550 will be described later. In this embodiment, the value creation principle information 550 consists of three types, namely, creation, development, and maintenance, but only a part of these may be adopted, or other elements may be added or replaced.

[0023] The provided value information 560 is information indicating the specific content of value, which is associated with any combination of subject, object, and variable factors in the value creation principle information described in detail below, and is associated with lead time information 565 described later.

[0024] In this embodiment, the content of the provided value information 560 is specified from the perspective of the object (i.e., the customer) to which the value is provided. For example, the provided value information 560 is information such as "(customers who watch the game) want to get excited by predicting the game outcome while watching the game" as one of the specific provided values ​​in the core KPI of "development" in the professional sports management business, or information such as "(customers who watch the game) can watch the game with their pets" as one of the specific provided values ​​in the core KPI of "creation".

[0025] The lead time information 565 is information on the lead time (for example, the number of man-hours required for delivery, the time required for delivery) required to provide the value indicated by the provided value information 560. The lead time information 565 is associated with any of the provided value information 560.

[0026] Next, the function information 520 is information on the processing performed by the information processing system (functions possessed by the information processing system) that is necessary to provide the value indicated by the provided value information 560. The function information 520 is configured to include one or more types of business function information 570 associated with each provided value information 560. The business function information 570 is, for example, information on the configuration of software, the configuration of an information processing device, or the configuration of a network. Here, a specific example of a VF model using the above information will be described. We will explain an example of a digital solution aimed at operators of sports teams, stadiums, etc., with the aim of attracting fans, etc., but this is merely a specific example and the present invention is not limited to this.

[0027] <V-Fモデル> 4 is a conceptual diagram of a VF model related to digital solutions. This VF model has a hierarchical structure and is broadly divided into a Value layer 310, which is a concept related to "value," and a Function layer 320, which is a concept related to "function," in other words, a technical concept. Furthermore, the Value layer 11 has a hierarchical structure in which the value creation principle (V1) (corresponding to the value creation principle information 550) and the individual specific provided value (V2) (corresponding to the provided value information 560) are linked in that order to each other.

[0028] The value creation principle (V1) is a rule for creating value that is shared by multiple different provided values ​​(V2) contained in an information processing system that is composed of one or more digital solutions. The value creation principle (V1) is established with the aim of enabling N-fold increase in provided value across industries by formulating the creation of a wide range of provided values.

[0029] The value provided (V2) is an individual, specific value provided by the target digital solution. The value provided (V2) is defined as an expression of the perspective of the person who enjoys the value, and only the value to be enjoyed is a constituent element. This is because the value provided (V2) is at the lowest level of the Value layer 310, where it is connected to the Function layer 320, that is, at the boundary between "Value" and "Function", and therefore needs to be clearly distinguished so that the concepts of "value" and "function" are not mixed. In particular, since "function" has a wide variety of ways of expressing it, it tends to be easily mixed with the concept of the value provided (V2). For example, in a digital solution related to watching sports, "I want to get excited by predicting the outcome of the game" can be a value provided (V2) because it is defined as a concept that focuses on the value itself enjoyed by the spectator of the game (value enjoyer), but "a fun game to predict the outcome of the game" is a different concept from the value provided (V2) because it refers to the "function" of "game". In addition, the "value provider's offerings and capabilities" themselves may be mixed with the value provided (V2). For example, the setting "We (the provider) can provide customers with a total solution of IT and OT" defines the provider's capabilities that provide the digital solution, and is not set as a value provided (V2) that customers enjoy. Therefore, as mentioned above, in order to avoid mixing the value provided (V2) with other things, the value provided (V2) is composed only of the "value" that is enjoyed.

[0030] On the other hand, the Function layer 320 is composed of a user interface (UI) (F2) (corresponding to business function information 570), which is composed of concepts such as business that directly realize each provided value (V2), and components F1, which are physical software that realize each business.

[0031] Next, we will explain an example of applying digital solutions to such a VF model. 5 is a diagram for explaining an example of applying the VF model to a digital solution for a fan site in the sports or entertainment field. In the sports field, for example, it is a fan site (managed by) of a baseball team or a soccer team, and in the entertainment field, it is a fan site (managed by) of an entertainment production company or a music company to which a music artist belongs.

[0032] First, the concept of "value" that this digital solution provides to operators is "activation of fans." And the specific value provided in that "value" (V2 Since it is the fans themselves who enjoy the value of the service, the individual value (V2) enjoyed by fans can be, for example, specific individual values ​​within the scope of the concept of "fan activation," such as "I want to get excited about the outcome prediction game run on the fan site" or "I want to accumulate points and win non-sale goods."

[0033] Below, we will examine the value creation principle (V1) based on these values ​​provided (V2) and others. The value provided (V2) in this digital solution corresponds to one of the three higher concepts (nurture, maintain, create) shown in Figure 5, and explain how these become "fan activation," which is a value factor as a concept provided by this digital solution.

[0034] First, fans can be roughly divided into two groups: "those who were not fans before" (the outer area of ​​the triangle shown in FIG. 5) and "those who are already fans" (the inner area of ​​the triangle shown in FIG. 5), and each value provided (V2) is provided to one of these two groups. Furthermore, "those who are already fans" have a stage of their degree of liking, and can be divided into four groups, "premium," "core," "fans," and "potential fans," in descending order of degree. It is expected that the number of fans in a group with a higher degree of liking is smaller and that each fan contributes more to the sales of the operator. In other words, this digital solution provides value to at least one of the above groups, thereby growing the fans in each group and realizing the value provided (V2), which is the concept of "activating fans." Based on these phenomena, the value provided (V2) is divided into the following three groups. In this embodiment, each of these V3 categories may be called "core KPIs." Details of the core KPIs will be described later.

[0035] The first category of value provided (V2) is "nurturing." This is a value that aims to raise "those who are already fans" to a higher tier by increasing their affection for the operators. The second category of value provided (V2) is "creation." This is a value that aims to raise "those who are not yet fans" to "those who are already fans." The third category of value provided (V2) is "maintenance." This is a value that prevents the affection of "those who are already fans" from dropping to a lower tier.

[0036] From the above division, it is clear that the value creation principle (V1) of this digital solution is which of the three divisions of "create," "nurture," or "maintain" the value provided (V2) is intended to implement. In this way, by making the value provided (V2) into a principle, it is determined which level of fans (users) the value provided is targeted at, making it possible to provide the value desired by the operator (customer).

[0037] Next, the value creation principle information 550 (core KPI) in the VF model will be described in detail. <Value Creation Principle Information> 6 is a diagram showing an example of a data structure of value creation principle information 550. The value creation principle information 550 is set in association with at least one of the target KPI information 540 (e.g., creation, development, and maintenance). Each value creation principle information 550 has subject information 551, object information 553, and variable element information 555, which are associated with each other.

[0038] The subject information 551 is information on a subject who receives a value. The subject information 551 includes information on the subject's category (superordinate concept) and one or more subject subordinate concept information 552, which is information on the subordinate concept of the subject. In this embodiment, information on the user's business type is set in the subject information 551. For example, if the information on the superordinate concept in the subject information 551 is "owner of a professional sports organization", the subject subordinate concept information 552 includes "owner of a professional baseball team", "owner of a professional soccer team", and "owner of a professional basketball team" that are associated with "owner of a professional sports organization". The subject information 551 is "owner of the ball team." Each piece of information in the subject information 551 corresponds to at least one of the pieces of information in the object information 553 and at least one of the pieces of information in the variable element information 555. In this embodiment, the subject information 551 has two hierarchical levels as in the above example, but may have a three or more hierarchical level configuration.

[0039] The object information 553 is information on an object to which the subject indicated by the subject information 551 provides value, that is, information on an object. The object information 553 includes information on a superordinate concept (category) of the object and one or more pieces of object subordinate concept information 554, which are information on a subordinate concept of the object. In this embodiment, information on the user's customer or the like is set in the object information 553. For example, when the superordinate concept information in the object information 553 is "fan", the object subordinate concept information 554 is "core fan" and "candidate fan" associated with "fan". Each piece of information in the object information 553 is associated with at least one of the pieces of information in the subject information 551 and at least one of the pieces of information in the variable element information 555. In this embodiment, the object information 553 is assumed to have two hierarchical levels as in the above example, but may have a configuration of three or more hierarchical levels.

[0040] The variable element information 555 is information on variables related to the object indicated by the object information 553. The variable element information 555 includes information on the superordinate concept (category) of the variable element and one or more pieces of variable element subordinate concept information 556, which are information on subordinate concepts of the variable element. In this embodiment, the variable element information 555 is set with information such as the number of customers for each category. For example, when the superordinate concept information in the variable element information 555 is "number of fans", the variable element subordinate concept information 556 is "number of fan candidates" and "number of core fans" associated with the "number of fans". Each piece of information in the variable element information 555 is associated with at least one of the pieces of information in the subject information 551 and at least one of the pieces of information in the object information 553. In this embodiment, the variable element information 555 is assumed to have two hierarchical levels as in the above example, but may have a configuration of three or more hierarchical levels.

[0041] As described above, each combination of information in the subject information 551, the object information 553, and the variable element information 555 in the value creation principle information 550 corresponds to at least one of the provided value information 560. As an example, each of the above-mentioned provided value (V4) "creation", "development", and "maintenance" is composed of three elements, a subject, an object, and a variable element, based on the provided value information 560. For example, in each of "creation", "development", and "maintenance", the subject is "the owner of a professional sports organization" and the object is "the number of fans", but the "variable elements" are different as follows:

[0042] - Variables of "Development": Objects that have been elevated to a higher level than their current level, or the transition rate of such objects - Variables of "creation": The number of people outside the category, the objects drawn into the category, or the transition rate of the objects - Variables for "maintenance": Objects that are prevented from falling into a lower level category than the current category, or the transition rate of the object

[0043] The value creation principle information 550 may be created, for example, by an administrator of the solution management device 10 inputting information on the past value provided by users in each industry in their business, or may be automatically obtained from a specified business database.

[0044] Next, similarity information 600 shown in FIG. 2 is information indicating the similarity relationships between each of the subjects, each of the objects, and each of the variable factors in the value creation principle information.

[0045] Specifically, the similarity information 600 is information on the similarity relationship between each piece of information in the subject information 551. The similarity information 600 also includes information on the similarity relationships between each piece of information in the object information 553. The similarity information 600 also includes information on the similarity relationships between each piece of information in the variable element information 555.

[0046] In this embodiment, the similarity relationship between each of the subject lower concept information 552 of the subject information 551 is the same business type when each information is the same, similar business type when the subject information 551 is similar, and different business type when the subject information 551 is dissimilar (neither the same nor similar). For example, in the similarity information 600, regarding the subject lower concept information 552, it is set that "owner of a professional baseball team" and "owner of a professional soccer team" are similar, but "owner of a professional baseball team" and "owner of an IT company" are dissimilar. Note that the similarity and dissimilarity relationship is not limited to the relationship between information of the same hierarchy, and may include similarity and dissimilarity relationships between different hierarchy.

[0047] It should be noted here that the subject information or the subject sub-concept information 552 and the input information have a "class" and "instance" relationship, and the identity, similarity, or dissimilarity of these two relationships is compared. For example, if a class called "professional baseball team owner" exists in the subject sub-concept information 552, information about the track record of the "professional baseball team owner" that has been provided as a solution up to now is accumulated in the class as instance information.

[0048] As a more specific example, in the class of "Owner of a professional baseball team", information on the concrete past achievements of "Owner of ABC baseball club" is accumulated as instance information. When comparing the identity or similarity between the subject information or the subject subordinate concept information 552, which is such a class, and the input information including the instance "Owner of XYZ baseball club", what is compared with the input information is not the instance information "Owner of ABC baseball club", but the class "Owner of professional baseball team" which includes the examples (achievements) of "Owner of ABC baseball club". Since the instance "Owner of XYZ baseball club" is included as a subordinate concept of the class "Owner of professional baseball team", the input information and the subject information or the subject subordinate concept information 552 are judged to be "identical".

[0049] Next, the solution management device 10 includes a user input unit 101, a provided value extraction unit 103, a function extraction unit 105, a new solution candidate output unit 107, and a value creation principle information update unit 109, which are functional units (programs).

[0050] The user input unit 101 receives input of information on subjects, objects, variables, and functions (user input information) from a user.

[0051] The provided value extraction unit 103 searches the value creation principle information 550 for combinations of subjects, objects, and variable elements that have a specific relationship with the user input information, identifies the provided value information 560 corresponding to the searched combination, and outputs the identified provided value information 560.

[0052] In this embodiment, the provided value extraction unit 103 searches the value creation principle information 550 for combinations in which the content of each component is identical or similar to the user input information, based on the similarity information 600 .

[0053] The function extraction unit 105 identifies information that has a predetermined relationship (for example, an identical or similar relationship) with the user input information from the function information 520, and outputs the identified information.

[0054] The new solution candidate output unit 107 detects whether the value content is the same as or similar to the user input information. If the user input information is not present in the value creation principle information 550, the new solution candidate output unit 107 stores the user input information as new value creation principle information 550 (candidate new solution). In other words, if the provided value extraction unit 103 cannot search for a combination in which the user input information and the contents of each component are all identical or similar, the new solution candidate output unit 107 stores, as new value creation principle information 550, information on a combination consisting of the value creation principle information 550 related to the component whose contents are identical or similar and the user input information related to a dissimilar component other than the component.

[0055] When the value creation principle information updating unit 109 can search for value content similar to the user input information from the value creation principle information 550, it replaces part of the value creation principle information 550 with user information (e.g., the user's main business type) and stores the information as new value creation principle information 550. That is, the value creation principle information updating unit 109 identifies a component whose content is similar to the user input information among the components of the value creation principle information 550 searched by the provided value extraction unit 103, and generates and stores information in which the content of the identified component is replaced with the content of the component of the user input information as new value creation principle information.

[0056] 7 is a diagram showing an example of hardware included in the solution management device 10. The solution management device 10 includes an arithmetic device 11 such as a CPU (Central Processing Unit), a DSP (Digital Signal Processor), a GPU (Graphics Processing Unit), or an FPGA (Field-Programmable Gate Array), and a storage device such as a ROM (Read Only Memory), a RAM (Random Access Memory), etc. The computer includes a storage device 12 (memory), an auxiliary storage device 13 such as a hard disk drive (HDD) or a solid state drive (SSD), an input device 14 including a mouse, a keyboard, etc., a display device 15 including a liquid crystal display or an organic electro-luminescence (EL) display, etc., and a communication device 16 including a network interface card (NIC), a wireless communication module, a universal serial interface (USB) module, a serial communication module, etc. The user terminal 20 also has a similar hardware configuration.

[0057] Each function of the solution management device 10 described so far based on Figs. 1-6 is realized by the computing device 11 reading and executing each program stored in the storage device 12 or the auxiliary storage device 13. The above programs can be recorded on a recording medium and distributed, for example. The solution management device 10 may be a computer having the above-mentioned physical hardware, or may be a computer unit (virtual server) obtained by logically dividing a physical computer. The solution management device 10 may also be a task (process or container) executed on one or more computer clusters. Next, the process performed by the solution management device 10 will be described.

[0058] <Solution provision support processing> FIG. 8 is a diagram for explaining an outline of an example of a solution provision support process for providing information on value related to a digital solution, among the processes performed by the solution management device 10. As shown in FIG.

[0059] First, the solution management device 10 accepts input of information (user input information) on a subject (user's business type), an object, and a function related to the value provided by the user from the user (s1).

[0060] The solution management device 10 searches for a combination of components (combination of subject, object, and variable element) in the value creation principle information 550 that is the same as or similar to the user input information by referring to each value creation principle information 550 and the provided value information 560 in the value function correspondence information 500, and specifies the provided value information 560 that is associated with the searched combination and displays it on the screen (s2). The solution management device 10 corrects some information of the searched value creation principle information 550 to the user's information and sets it as new value principle information. and add it to the value creation principle information 550.

[0061] In addition, the solution management device 10 searches for combinations (sub-information) of components of the value creation principle information 550 that are in a different industry from the user's industry (the subject is dissimilar) but have the same or similar objects and variable elements, and displays information on the combination (different industry development information), the corresponding lead time, and functions (core functions) on the screen (s3).

[0062] 9 is a flow diagram illustrating an example of the solution provision support process. The solution provision support process is started, for example, when the solution management device 10 is started.

[0063] First, the user input unit 101 of the solution management device 10 accepts an input of information (user input information) of each component element of the value provided by the user from the user terminal 20 (s11).

[0064] The user input information includes information on the entity providing the value (e.g., the user, a baseball team owner), information on the object to which the value is provided (e.g., a fan), and variables of the object (e.g., an increase in the number of fans).

[0065] The user input unit 101 may accept input of a value providing method, that is, information on a function (for example, a quiz game). In this embodiment, the user input unit 101 accepts input of information on this function.

[0066] The provided value extraction unit 103 judges whether or not a function has been input in s11 (s13). If a function has been input in s11 (s13: YES), the provided value extraction unit 103 executes the process of s31, and if a function has not been input in s11 (s13: NO), the provided value extraction unit 103 executes the process of s15.

[0067] In s31, the provided value extraction unit 103 searches each function information 510 in the value function correspondence information 500 for business function information 570 that is identical or similar to the function in the user input information, based on the similarity information 600. Then, the provided value extraction unit 103 displays the searched business function information 570 on the screen. After that, the process of s15 is performed. Note that the identical or similar relationship between the function in the user input information and each business function information 570 is, for example, stored in advance in the similarity information 600. Note that the provided value extraction unit 103 may search only for business function information 570 that is identical to the function in the user input information.

[0068] In s15, the provided value extraction unit 103 searches for a combination of a subject, an object, and a variable element that is the same as or similar to the user input information from the combination patterns of the subject, the object, and the variable element registered in each value creation principle information 550. Then, the provided value extraction unit 103 acquires all the provided value information 560 associated with each combination of each component of the searched value creation principle information 550.

[0069] Specifically, the provided value extraction unit 103 creates all combinations of the subject sub-concept information 552, the object sub-concept information 554, and the variable element sub-concept information 556 in each value creation principle information 550, and compares the subject sub-concept information 552, the object sub-concept information 554, and the variable element sub-concept information 556 in each created combination with the subject, object, and variable element in the user input information, respectively, while referring to the similarity information 600, thereby determining whether the subject, object, and variable element are identical or similar. Then, when the provided value extraction unit 103 can search for a combination that is identical to the user input information in terms of the subject, object, and variable element (hereinafter referred to as the same combination), it performs a search for the combination in the user input information. In addition, when the provided value extraction unit 103 can search for a combination (hereinafter, referred to as a similar combination) in which one or two of the three components, namely, the subject, the object, and the variable element, are similar to the user input information, but the remaining components are the same as the user input information, the provided value extraction unit 103 regards the combination as information in the value creation principle information 550 that is similar to the user input information.

[0070] Note that, when processing s15, the provided value extraction unit 103 may receive an input of information for identifying the KPI information 530 or the target KPI information 540 from the user terminal 20, extract the value creation principle information 550 associated with the input information, and search for the extracted value creation principle information 550. The provided value extraction unit 103 may also receive designation of each value creation principle information 550 to be searched for among the value creation principle information 550.

[0071] The provided value extraction unit 103 checks whether or not the same combination or a similar combination was found in s15 (s17). If the same combination or a similar combination was not found (s17: NO), the provided value extraction unit 103 executes the process of s33, and if the same combination or a similar combination was found (s17: YES), the provided value extraction unit 103 executes the process of s19.

[0072] In s33, the new solution candidate output unit 107 adds the value information including the user input information input in s11 as new value creation principle information 550 (new solution candidate).

[0073] For example, the new solution candidate output unit 107 identifies, from the value creation principle information 550, any constituent element whose content is the same or similar to the user input information input in s11 (subject subconcept information 552, object subconcept information 554, or variable element subconcept information 556), and acquires the content of the identified constituent element in the value creation principle information 550. In addition, the new solution candidate output unit 107 acquires the content of constituent elements other than the identified constituent element (i.e., constituent elements whose content is dissimilar to the user input information input in s11) from the user input information input in s11. Then, the new solution candidate output unit 107 sets the combination of these acquired constituent elements as a new solution candidate. This ends the solution provision support process.

[0074] The new solution candidate output unit 107 may newly define the identity or similarity relationship between each component of the added combination and each component of the existing value creation principle information 550. For example, the new solution candidate output unit 107 accepts input of the identity or similarity relationship between the subject (subject subconcept information 552), the object (object subconcept information 554), and the variable element (variable element subconcept information 556) in the added combination and the other subject (subject subconcept information 552), the object (object subconcept information 554), and the variable element (variable element subconcept information 556) in the existing value creation principle information 550 from an administrator or the like, and sets the input information in the similarity information 600. The new solution candidate output unit 107 may automatically set the identity or similarity relationship information based on a predetermined system database or the like.

[0075] Meanwhile, in s19, the provided value extraction unit 103 displays on the screen all the provided value information 560 associated with the combinations (value creation principle information 550) whose variable elements are the same as the user input information. That is, the provided value extraction unit 103 extracts all identical combinations and similar combinations whose variable elements are the same from among the identical combinations and similar combinations searched for in s15, and displays on the screen the provided values ​​(provided value information 560) associated with the extracted identical combinations and similar combinations.

[0076] Furthermore, the provided value extraction unit 103 displays on the screen all the provided value information 560 associated with the combinations (value creation principle information 550) other than the combinations displayed in s19 that were found in s15 (s21). That is, the provided value extraction unit 103 displays on the screen the provided values ​​associated with the same combinations and similar combinations other than the same combinations and similar combinations displayed in s19. Then, the process of s23 is performed.

[0077] Furthermore, the provided value extraction unit 103 displays provided value information 560 of a different business type from the user's business type as sub-information (s23, s27). First, in s23, the provided value extraction unit 103 searches for a combination of components (a combination of subject, object, and variable element) in the value creation principle information 550 whose subject is dissimilar to the user input information but whose object and variable element are the same or similar to the user input information.

[0078] Then, the provided value extraction unit 103 acquires (s25) all of the provided value information 560 (different industry expansion information) associated with the combination searched for in s23, and the lead time information 565 corresponding to the provided value information 560. The provided value extraction unit 103 displays the extracted provided value information 560 and lead time information 565 on the screen (s25).

[0079] Furthermore, the provided value extraction unit 103 acquires all the business function information 570 (core function information) associated with the provided value information 560 extracted in s25, and displays the acquired business function information 570 on the screen (s27).

[0080] Thereafter, the provided value extraction unit 103 adds the combination of components in the value creation principle information 550, which is information on the user and the similar industry type searched for in s15, to the value creation principle information 550 (s29).

[0081] That is, based on the similar combinations searched for in s13, the provided value extraction unit 103 creates new value creation principle information 550 in which the subject in the similar combination is replaced with the subject information in the user-input information, and adds the created value creation principle information 550 to the value function correspondence information 500.

[0082] For example, the provided value extraction unit 103 identifies all similar combinations whose subject sub-concept information 552 is similar to the user from among the similar combinations searched for in s13, based on the similarity information 600, and generates new similar combinations by replacing the subject sub-concept information 552 of each of the identified similar combinations with information on the subject in the user input information. Then, the provided value extraction unit 103 adds each generated similar combination to the value creation principle information 550 as a new combination in the value creation principle information 550. This ends the solution provision support process.

[0083] The provided value extraction unit 103 may newly define a relationship of identity or similarity between each component of the added combination and each component of the existing value creation principle information 550. For example, the provided value extraction unit 103 accepts input of the identity or similarity relationship between the subject (subject subconcept information 552), the object (object subconcept information 554), and the variable element (variable element subconcept information 556) in the added combination and the other subject (subject subconcept information 552), the object (object subconcept information 554), and the variable element (variable element subconcept information 556) in the existing value creation principle information 550 from an administrator or the like, and sets the input information in the similarity information 600. The provided value extraction unit 103 may automatically set the information of the identity or similarity relationship from a predetermined system database or the like.

[0084] <Solution proposal screen> FIG. 10 is a diagram showing an example of a solution providing screen 1000 displayed by the solution management device 10 or the user terminal 20 in the solution providing process.

[0085] The solution providing screen 1000 has an input data field 1010 in which user input information is displayed, a main information display field 1020 in which provided value information 560 relating to value creation principle information 550 in the same industry as the user or a similar industry is displayed, a sub-information display field 1030 in which provided value information 560 relating to value creation principle information 550 in a different industry from the user and business function information 570 associated therewith are displayed, and a function information display field 1040 in which business function information 570 that is the same as or similar to the functions in the user input information is displayed.

[0086] Of these, the main information display field 1020 has a first display field 1021 that displays a list of provided value information 560 that is associated with value creation principle information 550 (combination of components) whose variable elements are the same as the user input information, and a second display field 1022 that displays a list of provided value information 560 that is associated with value creation principle information 550 (combination of components) whose variable elements are similar to the user input information.

[0087] The sub-information display field 1030 has an achievement information display field 1031 in which achievement information is displayed, and a business function information display field 1032 in which business function information 570 is displayed. Of these, the achievement information display field 1031 has a cross-industry expansion information display field 1033 in which cross-industry expansion information (provided value information 560) is displayed, and a lead time display field 1034 in which lead time is displayed.

[0088] By referring to such a solution providing screen 1000, the user can learn details of values ​​provided in the same or similar industry as the user, and can also learn values ​​provided in different industries as reference information. Note that the main information display field 1020 may separately display a list of provided value information 560 whose variable elements correspond to value creation principle information 550 that is the same as the user input information, and a list of provided value information 560 whose variable elements correspond to value creation principle information 550 that is similar to the user input information.

[0089] As described above, the solution management device 10 of this embodiment accepts user input information from the user, searches for value creation principle information 550 (a combination of the subject, object, and variable factors of value) corresponding to the user input information, and identifies and outputs the corresponding provided value information 560.

[0090] That is, the solution management device 10 of the present embodiment uses value creation principle information 550, which is information on the principle of value creation with a subject, an object, and a variable element as components, to output information on specific value to be provided to a customer (provided value information 560) corresponding to a user input. This allows the user to obtain specific information on various provided values ​​based on the value principle stored in the value creation principle information 550. In this way, according to the solution management device 10 of the present embodiment, in response to information specified by a user company, information on value consistent with the business issues of the user company is provided in consideration of whether or not the technology for realizing the value can be N-folded, and this makes it possible to propose or provide to the user company a digital solution that can be technically implemented to provide the value, thereby realizing N-folding.

[0091] In addition, the solution management device 10 of this embodiment stores similarity information 600 that indicates the identical or similar relationships between each entity, each object, and each variable element in the value creation principle information 550, and based on this similarity information 600, searches for combinations in which all components are identical or similar to the user input information.

[0092] In this way, the sameness or similarity of each component of the value creation principle information 550 is used as similarity information. By defining the value creation principle information 550 (combination of subject, object, and variable factors) in an appropriate range (for example, in a similar business type to the user or with similar variable factors) in accordance with the value composition of the user input information, the user can find a promising solution with a high feasibility that is in line with his / her own business type.

[0093] Furthermore, the solution management device 10 of this embodiment searches for a combination of the subject, the object, and the variable element corresponding to the user input information from the subordinate concepts of the subject, the subordinate concepts of the object, and the subordinate concepts of the variable element in the value creation principle information 550. This enables information search of the value creation principle information 550 with high accuracy.

[0094] Furthermore, the solution management device 10 of this embodiment searches for combinations in which the variable factors are the same as the user input information and at least one of the subject and the object is similar from the value creation principle information 550. This allows the user to know the provided value information 560 based on the value creation principle information 550 in which the variable factors, which are important factors in providing value, are the same. In other words, a solution with a high possibility of realizing the provision of value can be found.

[0095] Furthermore, the solution management device 10 of the present embodiment outputs business function information 570 corresponding to the function in the user input information (e.g., related to the same or similar function). This allows the user to specifically know how to provide the value indicated by the user input information from the viewpoint of the function, which is a concept different from the value.

[0096] Furthermore, the solution management device 10 of this embodiment searches for combinations of components whose subjects are dissimilar to the user input information and whose objects and variable elements are the same or similar from the value creation principle information 550. This allows the user to know the provided value information 560 based on the value creation principle information 550 of different industries. In other words, the user can find promising solutions that have realized value provision in different industries.

[0097] Furthermore, when the solution management device 10 of this embodiment cannot search for a combination in which the user input information and all of the components (subject, object, and variable element) are identical or similar from the value creation principle information 550, it stores a combination of components consisting of the value creation principle information 550 of the components whose contents are identical or similar and the user input information related to the dissimilar components as new value creation principle information 550. In this way, the solution management device 10 generates value creation principle information 550 consisting of components whose contents are new (not included in the existing value creation principle information 550) input by the user, so that the administrator of the solution management device 10, etc., can obtain knowledge about the principle of value from a new perspective.

[0098] Furthermore, the solution management device 10 of this embodiment generates information in which components of the value creation principle information 550 (combination of subject, object, and variable element) similar to the user input information are replaced with components of the user input information in the similar parts (different parts) of the value creation principle information 550, to generate new value creation principle information 550. As a result, the solution management device 10 can expand the existing value creation principle information 550 within the similarity range and provide it to each user, and ultimately provide various functions that realize those values ​​(i.e., N-fold).

[0099] The present invention is not limited to the above-described embodiment, and can be implemented using any components without departing from the scope of the present invention. The above-described embodiments and modifications are merely examples, and the present invention is not limited to these contents as long as the features of the invention are not impaired. In addition, although various embodiments and modifications have been described above, the present invention is not limited to these contents. Other aspects conceivable within the scope of the technical idea of ​​the present invention are also included in the scope of the present invention.

[0100] For example, some of the functions provided in each device in the embodiments may be provided in another device, and functions provided in another device may be provided in the same device.

[0101] Furthermore, in this embodiment, it is assumed that the KPI information 530 and the target KPI information 540 are information related to KPIs, but other types of indices may be used as long as they are indices for achieving a predetermined goal.

[0102] In addition, in this embodiment, the solution management device 10 may not only display the provided value information 560, etc. on the screen, but may also control the components (software) of each information processing system indicated by the business function information 570 corresponding to the provided value information 560, either by user selection or automatically.

[0103] In addition, in this embodiment, the solution management device 10 is configured to determine whether each piece of information is identical, similar, or dissimilar using the similarity information 600, but the relationship between each piece of information may be determined using other methods (e.g., natural language processing of text), or these may be determined using index values ​​such as similarity. [Explanation of symbols]

[0104] 1 Solution management system, 10 Solution management device, 550 Value creation principle information, 560 Value provision information

Claims

1. value creation principle information, which is information that patterns a method of creating value to achieve a predetermined goal, and is information that stores multiple patterns of combinations of each component of a subject that provides the value, an object to which the value is provided, and a variable element that is a variable related to the object that varies depending on the value; provided value information, which is information associated with any one of the combinations in the value creation principle information and indicates specific content of the value; and A user input process for accepting input of information including each component of a subject, an object, and a variable element from a user; a provided value extraction process for searching the value creation principle information for a combination of a subject, an object, and a variable element having a predetermined relationship with the input information, identifying the provided value information corresponding to the searched combination, and outputting the identified provided value information; A solution management device comprising a computing device that executes the above.

2. The storage device stores similarity information, which is information on the sameness or similarity relationship between subjects, the sameness or similarity relationship between objects, and the sameness or similarity relationship between variable elements in the value creation principle information, The computing device, in the provided value extraction process, searches the value creation principle information for the combination in which the contents of each component are all identical or similar to the input information based on the similarity information. The solution management apparatus according to claim 1 .

3. The storage device stores information on the subject and each of its subordinate concepts, the object and each of its subordinate concepts, and the variable element and each of its subordinate concepts as components of the value creation principle information, In the provided value extraction process, the arithmetic device searches for a combination of a subject, an object, and a variable element that has the predetermined relationship with the input information from each subordinate concept of a subject, each subordinate concept of an object, and each subordinate concept of a variable element in the value creation principle information. The solution management apparatus according to claim 1 .

4. In the provided value extraction process, the arithmetic device searches for a combination of components in which the variable elements are the same as those of the input information and at least one of the subject and the object is similar to those of the input information, from the value creation principle information based on the similarity information. The solution management device according to claim 2.

5. The storage device stores function information, which is information regarding a process performed by an information processing system, that is necessary to provide a value for realizing the predetermined goal; The arithmetic device receives, in the user input process, an input of information related to a process to be performed by an information processing system from a user; executing a functional information extraction process for identifying information having a predetermined relationship with the input information from the functional information and outputting the identified information; The solution management apparatus according to claim 1 .

6. The computing device, in the provided value extraction process, searches for a combination of components in which the subject is dissimilar to the input information and the object and the variable element are the same or similar to the input information, from the value creation principle information. The solution management device according to claim 2.

7. When the calculation device is unable to find a combination in which the input information and the contents of each component are all identical or similar in the provided value extraction process, the calculation device stores, as new value creation principle information, information on a combination consisting of the value creation principle information related to the components whose contents are identical or similar and the input information related to dissimilar components other than the components. The solution management device according to claim 2.

8. The computing device executes a value creation principle information update process in which, among the components of the searched value creation principle information in the provided value extraction process, a component whose content is similar to that of the input information is identified, and the content of the identified component is replaced with the content of the component of the input information to generate and store the information as new value creation principle information. The solution management device according to claim 2.

9. An information processing device, value creation principle information, which is information that patterns a method of creating value to achieve a predetermined goal, and is information that stores multiple patterns of combinations of each component of a subject that provides the value, an object to which the value is provided, and a variable element that is the activity of the object in the value; and providing value information, which is information associated with any one of the combinations in the value creation principle information and indicates specific content of the value; A user input process for accepting input of information including each component of a subject, an object, and a variable element from a user; a provided value extraction process for searching the value creation principle information for a combination of a subject, an object, and a variable element having a predetermined relationship with the input information, identifying the provided value information corresponding to the searched combination, and outputting the identified provided value information; Implement a solution management methodology.

10. In the information processing device, value creation principle information, which is information that patterns a method of creating value to achieve a predetermined goal, and is information that stores multiple patterns of combinations of each component of a subject that provides the value, an object to which the value is provided, and a variable element that is the activity of the object in the value; and providing value information, which is information associated with any one of the combinations in the value creation principle information and indicates specific contents of the value; A user input process for accepting input of information including each component of a subject, an object, and a variable element from a user; a provided value extraction process for searching the value creation principle information for a combination of a subject, an object, and a variable element having a predetermined relationship with the input information, identifying the provided value information corresponding to the searched combination, and outputting the identified provided value information; A solution management program that

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