Business support device

Abstract

The aim is to develop multi-skilling amongst business operators, level out operations, and further improve productivity. [Solution] The business support device 10 comprises a display unit 11 that outputs a business acquisition button on the screen of the business performer's terminal 30, and an acquisition unit 14 that randomly acquires at least one business data from among multiple business data in response to the business performer pressing the button, and assigns the acquired business data to the business performer.

Description

[Technical field]

[0001] The present invention relates to a business support device, a business support method, and a business support program. [Background technology]

[0002] A system has been established for accepting requests from customers and the like (see Non-Patent Document 1). The business acceptor saves the accepted request in a specific area to send it to a business implementer. The business implementer retrieves the request from the specific area, checks the request content, and assigns it to a skilled person among the business implementers to carry out the business (see Non-Patent Document 2). [Prior art documents] [Non-patent literature]

[0003] [Non-Patent Document 1] “Inquiries”, NTT East, [online], [searched May 8, 2024],<URL: https: / / www.ntt-east.co.jp / contact / > [Non-Patent Document 2] “What is a front office? What is the difference between a front office and a back office? Their roles and characteristics”, BOXIL, [online], [Retrieved May 8, 2024],<URL: https: / / boxil.jp / mag / a1644 / #1644-10-1> Summary of the Invention [Problem to be solved by the invention]

[0004] However, because the intermediate "pre-processing work" of confirming the request contents and assigning them to skilled personnel required manpower, the processing of requests was inefficient. In addition, because requests were assigned according to the skill level of the task performer, it was difficult to multi-skill the task performers and level out their work. In addition, the assigned tasks were "passive" tasks based on requests from the task recipients, so the improvement in task productivity was limited.

[0005] The present invention has been made in consideration of the above circumstances, and an object of the present invention is to provide a system for multi-skilling business operators, level out operations, and further improve productivity. [Means for solving the problem]

[0006] A business support device according to one embodiment of the present invention comprises a display unit that outputs a button for acquiring business operations onto the screen of a business performer's terminal, and an acquisition unit that randomly acquires at least one piece of business data from among a plurality of pieces of business data in response to the business performer pressing the button, and assigns the acquired business data to the business performer.

[0007] One embodiment of the business support method of the present invention is a business support method performed by a business support device, in which multiple business data accepted by a business acceptor or a business acceptance means are stored in a memory unit, a button for acquiring business data is output on the screen of a business performer's terminal, and in response to the business performer pressing the button, at least one piece of business data is randomly acquired from the multiple business data, and the acquired business data is assigned to the business performer.

[0008] A business support program according to one aspect of the present invention causes a computer to execute the business support method. Effect of the Invention

[0009] According to the present invention, it is possible to provide a technology that can realize productivity improvement by providing multi-skilling to business practitioners, leveling out operations, and fostering a competitive environment. [Brief description of the drawings]

[0010] [Figure 1] FIG. 1 is a diagram illustrating an example of the configuration of a business support system. [Diagram 2] FIG. 2 is a diagram showing a process flow of a job request. [Diagram 3] FIG. 3 is a diagram showing an example of the menu screen. [Figure 4] FIG. 4 is a diagram illustrating an example of business data. [Diagram 5]FIG. 5 is a diagram showing a process flow for acquiring a task. [Figure 6] FIG. 6 is a diagram showing an example of the task acquisition screen. [Figure 7] FIG. 7 is a diagram illustrating an example of acquiring a task. [Figure 8] FIG. 8 illustrates an example of acquiring a task. [Figure 9] FIG. 9 is a diagram illustrating an example of a hardware configuration of the task support device. DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENTS

[0011] Hereinafter, an embodiment of the present disclosure will be described with reference to the drawings. In the description of the drawings, the same parts are given the same reference numerals and the description will be omitted.

[0012] [Summary of this disclosure] In order to solve the above problems and achieve the above objectives, this disclosure combines the opposite technical field of play with the technical field of work. Specifically, the "front-end handling" task is realized by a computer or the like using a mechanism called "gacha," allowing the task performer to actively and randomly obtain the task.

[0013] In this way, because tasks are acquired randomly by computer, it is possible to realize multi-skilling of task performers and leveling of work load. Since there is no need for manpower for "pre-processing work", it is also possible to realize more efficient request processing. By changing the task from "handing over" to "taking", task performers can acquire tasks actively rather than passively, which fosters a competitive environment between task performers and organizations and improves productivity.

[0014] [Overall system configuration] Let us explain the conventional business support system again. The business acceptor saves requests from customers in a specific area. The business implementer retrieves the request from the specific area, checks the contents of the request, and assigns the request to a skilled business implementer.

[0015] In such a conventional business support system, it is difficult to appropriately allocate business implementers. Therefore, in this embodiment, a business support system using "gacha" is built on a server such as a cloud. By operating the business gacha on a server such as a cloud, area-free processing of business implementers and optimization of personnel resources and the amount of activity of personnel are realized.

[0016] FIG. 1 is a diagram showing an example of the configuration of a task support system according to the present embodiment.

[0017] The business support system 1 comprises a business support device 10 arranged on a server such as a cloud on the Internet, a plurality of terminals 20 used respectively by a plurality of business recipients, and a plurality of terminals 30 used respectively by a plurality of business implementers.

[0018] The terminal 20 of the business recipient and the terminal 30 of the business implementer are, for example, a personal computer device, a tablet terminal, or a smartphone terminal. The business support device 10 is, for example, a server device. The terminal 20 of the business recipient and the terminal 30 of the business implementer are each connected to the business support device 10 via a communication network such as the Internet so as to be able to communicate with each other.

[0019] The business support device 10 includes a display unit 11, a saving unit 12, a memory unit 13, and an acquiring unit 14.

[0020] The display unit 11 has a function of outputting a menu screen and / or a transition screen from the menu screen on the screen of the terminal 20 of the business acceptor or the terminal 30 of the business implementer.

[0021] The menu screen includes a menu for the business acceptor and a menu for the business implementer. In particular, screen transition buttons and a gacha button for business acquisition are displayed in the menu for the business implementer or in the transition screen. In other words, the display unit 11 has a function of outputting the gacha button for business acquisition to the screen of the terminal 30 of the business implementer.

[0022] The display unit 11 also has a function of changing the color of the gacha button for acquiring a task according to one or more of the following: the presence or absence of a task, the urgency of the task, the number of remaining tasks, and the time until the task deadline. Note that a gacha button for acquiring a task is prepared for each task type, and the color of the gacha button can be changed for each task type.

[0023] The saving unit 12 has a function of saving in the memory unit 13 a plurality of task data for each requested task that is accepted by the task acceptor at the task acceptor's terminal 20 and input via a menu for the task acceptor.

[0024] The storage unit 13 has a function of storing a plurality of pieces of business data.

[0025] The acquisition unit 14 has a function of randomly acquiring (e.g., first-in, first-out) at least one piece of business data from the memory unit 13 in response to the business performer pressing a gacha button for acquiring business on the business performer's terminal 30, and assigning the acquired business data to the business performer of the business performer's terminal 30.

[0026] This point will be explained in more detail.

[0027] The business data is generated for each business type, and a gacha button for acquiring the business is also output for each business type. In this case, the acquisition unit 14 randomly acquires one or more business data from among the multiple business data for the business type related to the pressed gacha button in response to pressing of each gacha button for each business type.

[0028] For example, when the gacha button for the task A is pressed, the task data is acquired from among a plurality of task data related to the task A. In other words, the acquisition unit 14 acquires, in principle, task data of the same type as the task type of the gacha button.

[0029] The acquisition unit 14 can also acquire business data of a different business type from the business type of the pressed gacha button. That is, the acquisition unit 14 has a function of randomly acquiring and allocating business data of a first business type from among a plurality of business data, and also acquiring and allocating business data of a second business type different from the business data of the first business type. The allocation destination is, for example, the same business implementer.

[0030] [How to request work] FIG. 2 is a diagram showing a method for a work acceptor to request a work from a work implementer.

[0031] Step S101; The business recipient accesses the business support device 10 using the business recipient's terminal 20. The display unit 11 of the business support device 10 displays a menu screen, as exemplified in Fig. 3, on the screen of the business recipient's terminal 20. A menu for the business recipient and a menu for the business implementer are displayed on the menu screen.

[0032] Step S102; The business recipient presses the "Business Request" button in the menu for business recipients. The display unit 11 of the business support device 10 displays a business input screen (not shown) on the screen of the business recipient's terminal 20. On the business input screen, the business recipient selects a business form corresponding to the request content from the customer, and inputs the request content from the customer. As a result, business data is generated for each business type. The storage unit 12 of the business support device 10 stores the input business data in the memory unit 13.

[0033] 4 is a diagram showing an example of business data, which may include, for example, a "request number," "requester name," "business content / business type," "related request number," and "request date and time."

[0034] The "Related Request Number" is used when multiple task requests are required for one or more requests from a customer. For example, one request from a customer may require multiple tasks of the same task type, Task A1 and Task A2, or multiple tasks of different task types, Task A and Task B. In such cases, the "Request Number" of the other task is saved and associated in the "Related Request Number" field.

[0035] This concludes the description of the method for requesting a task. As a plurality of task acceptors each execute steps S101 to S102, new task data is added in sequence to the storage unit 13, and a plurality of task data are stored.

[0036] [How to acquire business] FIG. 5 is a diagram showing how a business practitioner acquires a business.

[0037] Step S201; The business implementer accesses the business support device 10 using the business implementer's terminal 30. The display unit 11 of the business support device 10 displays the menu screen shown in FIG.

[0038] Step S202; The business implementer presses the "Business Execution" button in the business implementer menu illustrated in Fig. 3. After that, the display unit 11 of the business support device 10 displays the business execution screen illustrated in Fig. 6 on the screen of the business implementer's terminal 30.

[0039] The task acquisition screen displays a gacha button for task acquisition for each task type. The gacha buttons B11 to B15 are buttons for acquiring tasks A to E, respectively.

[0040] The gacha buttons are color-coded according to the presence or absence of one or more of the following: the number of remaining tasks, the time until the task deadline, and the urgency of the task. For example, white indicates that there is no requested task. Blue indicates that there is requested task, but the urgency is low. Yellow indicates that there is requested task, and the urgency is medium. Red indicates that there is requested task, and the urgency is high. The color of the gacha button can also be changed according to the number of remaining tasks and the task deadline.

[0041] The task acquisition screen also displays a display field B31 for displaying the tasks to be acquired. The display field B31 shown in Fig. 6 is blank, which indicates that the task has not yet been acquired.

[0042] The business operator can see from Fig. 6 that there are two tasks, Task A and Task E. Then, the business operator places the cursor CSL on, for example, the gacha button B15, as shown in Fig. 7. At this time, the display unit 11 of the business support device 10 changes the color of the gacha button B15.

[0043] Then, in response to pressing the gacha button B15, the acquisition unit 14 of the business support device 10 randomly acquires one piece of business data from the memory unit 13 among multiple pieces of business data related to business E, and assigns the acquired business data to the business implementer.

[0044] Thereafter, the display unit 11 of the task support device 10 displays the randomly acquired piece of task data at the top of the display field B31, as shown in FIG.

[0045] Step S203; The business implementer places the cursor CSL on the record of the business data displayed in the display field B31 and clicks it. The display unit 11 of the business support device 10 displays a business details screen (not shown) showing the detailed contents of the business data on the screen of the terminal 30 of the business implementer.

[0046] The business operator refers to the business details screen, and if the acquired business can be processed, enters the necessary information and presses the Confirm button. This finalizes the allocation of the acquired business data to the business operator, and finalizes the worker of the acquired business.

[0047] From the above steps S201 to S203, one piece of business data is randomly acquired from among multiple pieces of business data for each business type, and the business data is assigned to a business implementer. By randomly acquiring business data and assigning it to a business implementer in this way, it is possible to realize multi-skilling of business implementers and operation leveling.

[0048] In principle, one piece of business data is acquired per gacha. Therefore, the display field B31 displays the maximum number of pieces of business data that can be displayed by pressing the gacha button. Once the acquired business data has been processed, another piece of business data can be acquired (gacha is possible).

[0049] [How to obtain and display business] (When obtaining a single ticket) When a single ticket is obtained, the process is as described above.

[0050] The business operator checks the color of the gacha button and presses the gacha button with the color that indicates the highest urgency first. The order of priority for business acquisition is, for example, red, yellow, blue, and white.

[0051] The acquisition unit 14 of the business support device 10 acquires one business from the business type of the gacha button in response to the press of the gacha button by the business implementer. After that, the display unit 11 of the business support device 10 displays the acquired business in the display column B31, as shown in FIG. 8(a).

[0052] (When related documents are obtained) The task with the related request number and the task of the related destination are the same request for one case, so even if the task types are different, when the task implementer presses the gacha button, the acquisition unit 14 of the task support device 10 acquires all the related tasks at once. The display unit 11 of the task support device 10 displays all the related tasks in the display column B31.

[0053] For example, as illustrated in FIG. 8(b), when the gacha button B12 for task B is pressed, the business support device 10 not only acquires the business data for task B, but also acquires the business data for task A that is associated with task B by the related request number, displays both tasks in the display field B31, and assigns them to the above-mentioned task implementer.

[0054] [effect] According to this embodiment, the business support device 10 outputs a button for acquiring business on the screen of the business implementer's terminal 30, and in response to the business implementer pressing the button, one piece of business data is randomly acquired from the multiple business data accepted by the business acceptor's terminal 20, and the acquired business data is assigned to the business implementer of the business implementer's terminal 30, so that business implementers can be multi-skilled and their work can be leveled. In addition, since there is no need for manpower for "front-end handling work," the efficiency of request processing can be improved. By changing the business from "handing over" to "taking," a competitive environment between business implementers and organizations can be fostered and productivity can be improved.

[0055] [Variations] In the above embodiment, a case has been described in which a business recipient accepts a business, and the business recipient stores the business in the memory unit 13 of the business support device 10 on the business recipient's terminal 20. On the other hand, it is also possible to accept a request from a customer or the like through a predetermined business acceptance means and directly save the request in the memory unit 13, without going through the business recipient and the business recipient's terminal 20.

[0056] In this case, the customer or the like inputs the details of his / her request into a business reception means such as a website. The business reception means transmits the request details input by the customer and accepted to the business support device 10. The saving unit 12 of the business support device 10 saves the request details in the memory unit 13 as business data.

[0057] [others] The present disclosure is not limited to the above-described embodiment, and various modifications are possible within the scope of the present disclosure.

[0058] The business support device 10 of the present embodiment described above can be realized, for example, as shown in Fig. 9, by using a general-purpose computer system including a CPU 901, a memory 902, a storage 903, a communication device 904, an input device 905, and an output device 906. The memory 902 and the storage 903 are storage devices. In the computer system, the CPU 901 executes a predetermined program loaded on the memory 902, thereby realizing each function of the business support device 10.

[0059] The task support device 10 may be implemented by one computer. The task support device 10 may be implemented by multiple computers. The task support device 10 may be a virtual machine implemented in a computer.

[0060] The program for the business support device 10 can be stored in a computer-readable recording medium such as a HDD, an SSD, a USB memory, a CD, or a DVD. The computer-readable recording medium is, for example, a non-transitory recording medium. The program for the business support device 10 can also be distributed via a communication network. [Explanation of symbols]

[0061] 1. Business Support System 10 Business support equipment 11 Display section 12 Storage section 13 Storage section 14 Acquisition Department 20. Terminal of the business acceptor 30 Service Provider's Terminal 901 CPU 902 Memory 903 Storage 904 Communication equipment 905 Input Device 906 Output Device

Claims

1. A display unit that outputs a button for acquiring the business on a screen of a terminal of the business operator; an acquisition unit that randomly acquires at least one piece of business data from among a plurality of pieces of business data in response to the operation of the business operator pressing the button, and assigns the acquired business data to the business operator; The acquisition unit is The business support device randomly acquires and assigns business data of a first business type from the plurality of business data, and also acquires and assigns business data of a second business type different from the business data of the first business type.

2. A display unit that outputs a button for acquiring the business on a screen of a terminal of the business operator; an acquisition unit that randomly acquires at least one piece of business data from among a plurality of pieces of business data in response to the operation of the business operator pressing the button, and assigns the acquired business data to the business operator; The display unit is The task support device changes the color of the button depending on one or more of the presence or absence of a task, the urgency of the task, the number of remaining tasks, and the time until the task deadline.

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