Information processing system and information processing method

Abstract

To efficiently retrieve data including a content of communication, regarding a project using a plurality of communication tools.SOLUTION: An information processing system includes a processing apparatus and a storage apparatus. The storage apparatus stores communication data that is a content of conversations made for each of multiple projects generated using one of multiple communication tools, and evaluation information formed by setting evaluation values of the communication tools for each project. The processing apparatus retrieves, on receipt of a request to retrieve a first project included in the multiple projects, communication data generated in the first project from the storage apparatus, acquires the evaluation values of the communication tools from the evaluation information corresponding to the communication data of retrieval results, and determines a display mode of the communication data of the retrieval results in accordance with the evaluation values.SELECTED DRAWING: Figure 1

Description

[Technical field]

[0001] The present invention relates to a technique for searching data including the content of communications. [Background technology]

[0002] There is known a technique for searching a case database for a case using a search key (for example, Patent Document 1). [Prior art documents] [Patent documents]

[0003] [Patent Document 1] Japanese Patent Application Publication No. 8-314751 Summary of the Invention [Problem to be solved by the invention]

[0004] In recent years, with the spread of remote work and remote meetings and the improvement of IT environments, various communication tools have come to be used in the workplace to stimulate communication and improve work efficiency. For example, in addition to face-to-face communication, telephone, and email, communication tools such as internal chat and internal SNS are also being used.

[0005] When various communication tools are used in a project or the like, it may be desirable to properly store the contents of those communications so that they can be referenced in the future.

[0006] For example, when working on a new project, insights can sometimes be gleaned from records of communication content, such as meeting minutes, from similar projects undertaken in the past.

[0007] However, past communication contents contain not only information that is likely to be useful for new projects, but also information that is likely to be unhelpful. In the above-mentioned Patent Document 1, no consideration is given to how to use the contents of past communication as examples, and there is a problem in that it is difficult to efficiently search the contents of past communication.

[0008] Therefore, the present invention provides a technique for efficiently searching for data including communication contents for a project in which multiple communication tools are used. [Means for solving the problem]

[0009] The present invention is an information processing system including a processing device and a storage device, wherein the storage device stores communication data generated using one of a plurality of communication tools containing the content of conversations held for each of a plurality of projects, and evaluation information in which an evaluation value of the communication tool is set for each of the projects, and when the processing device receives a search request for a first project included in the plurality of projects, it searches the storage device for the communication data generated in the first project, obtains the evaluation value for each of the communication tools from the evaluation information corresponding to the communication data in the search results, and determines the display mode of the communication data in the search results in accordance with the evaluation value. Effect of the Invention

[0010] According to the present invention, for example, for a project in which a plurality of communication tools are used, data including communication contents can be efficiently searched.

[0011] The details of at least one implementation of the subject matter disclosed herein are set forth in the accompanying drawings and the description below. Other features, aspects, and advantages of the disclosed subject matter will become apparent from the following disclosure, drawings, and claims. [Brief description of the drawings]

[0012] [Figure 1] FIG. 1 is a block diagram illustrating an example of a configuration of an information processing system according to an embodiment of the present invention. [Diagram 2] FIG. 2 is a diagram illustrating an example of a configuration of project information according to the embodiment of the present invention. [Diagram 3] FIG. 2 illustrates an example of a configuration of evaluation information according to the embodiment of the present invention. [Figure 4] FIG. 11 illustrates an example of calculating evaluation information according to the embodiment of the present invention. [Diagram 5] FIG. 11 is a sequence diagram illustrating an example of a registration process performed in the information processing system according to the embodiment of this invention. [Figure 6] FIG. 2 is a sequence diagram illustrating an example of a search process performed in the information processing system according to the embodiment of this invention. [Figure 7] FIG. 11 is a diagram illustrating an example of a search target input screen according to the embodiment of the present invention. [Figure 8] FIG. 11 is a diagram illustrating an example of a search result display screen according to the embodiment of the present invention. [Figure 9] FIG. 13 is a diagram illustrating an example of a communication data search result screen according to the embodiment of the present invention. DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENTS

[0013] Hereinafter, an embodiment of the present invention will be described with reference to the drawings. This embodiment is an example for explaining the present invention, and appropriate omissions and simplifications are made for clarity of explanation. The present invention can be implemented in various other forms. Unless otherwise specified, each component may be singular or plural.

[0014] In order to facilitate understanding of the invention, the position, size, shape, range, etc. of each component shown in the drawings may not represent the actual position, size, shape, range, etc. Therefore, the present invention is not necessarily limited to the position, size, shape, range, etc. disclosed in the drawings.

[0015] As examples of various information, the various information may be described using expressions such as "table," "list," and "queue," but the various information may be expressed using data structures other than these. For example, various information such as "XX table," "XX list," and "XX queue" may be expressed as "XX information." When describing identification information, expressions such as "identification information," "identifier," "name," "ID," and "number" are used, but these are mutually interchangeable.

[0016] When there are multiple components having the same or similar functions, they may be described by using the same reference numerals with different subscripts, or when there is no need to distinguish between these multiple components, the subscripts may be omitted.

[0017] In the embodiments, a process performed by executing a program may be described. Here, a computer executes the program using a processor (e.g., CPU, GPU), and performs the process defined by the program while using a storage resource (e.g., memory) and an interface device (e.g., communication port). Therefore, the subject of the process performed by executing the program may be the processor. Similarly, the subject of the process performed by executing the program may be a controller, device, system, computer, or node having a processor. The subject of the process performed by executing the program may be a calculation unit, and may include a dedicated circuit that performs specific processing. Here, the dedicated circuit is, for example, an FPGA (Field Programmable Gate Array), an ASIC (Application Specific Integrated Circuit), or a CPLD (Complex Programmable Logic Device).

[0018] A program may be installed on a computer from a program source. The program source may be, for example, a program distribution server or a computer-readable storage medium. When the program source is a program distribution server, the program distribution server may include a processor and a storage resource for storing a program to be distributed, and the processor of the program distribution server may distribute the program to be distributed to other computers. In addition, in the embodiments, two or more programs may be realized as one program, and one program may be realized as two or more programs.

[0019] 1 is a block diagram showing an example of the configuration of an information processing system 100. The information processing system 100 includes a computer 200, a terminal 300, a smart device 400, and a network 500.

[0020] The computer 200 includes a processing device 201 , a memory 202 , an input device 203 , an output device 204 , a storage device 205 , and a communication IF 206 .

[0021] The storage device 205 stores a data input / output program 210 , a data management program 211 , a communication program A 212 A, a communication program B 212 B, a communication program C 212 C, and project information 220 .

[0022] The input device 203 includes a keyboard, a mouse, a touch panel, etc. The output device 204 includes a display, a speaker, etc. The communication IF 206 communicates with the terminal 300 and the smart device 400 via the network 500.

[0023] The terminal 300 is composed of a processing device 301, a memory 302, an input device 303, an output device 304, a storage device 305, and a communication I / F 306. The terminal 300 can execute a communication program A, a communication program B, and a communication program C, which are not shown in the figure.

[0024] The smart device 400 is composed of a processing device 401, a memory 402, an input device 403, an output device 404, a storage device 405, and a communication I / F 406. The smart device 400 is, for example, a smartphone or a wearable device. Although not shown, the smart device 400 can execute a communication program A, a communication program B, and a communication program C to provide services called communication tools A, B, and C.

[0025] The computer 200 provides a communication program A 212A, a communication program B 212B, and a communication program C 212C as communication tools A to C to the terminal 300 and the smart device 400, and accumulates in the project information 220 the contents of communication between the terminal 300 and the smart device 400 that use the communication tools.

[0026] A user of the terminal 300 or the smart device 400 sets a communication tool to be used with participants for each project, and communicates (holds meetings or conferences) regarding the project.

[0027] The contents of the communication include text, audio, video, and images, and this information is collected by the data input / output program 210 of the computer 200 and stored in the project information 220 of the storage device 205 for each project and for each communication tool.

[0028] In this embodiment, an example is shown in which two projects, Project H and Project I, are implemented as projects in which users of the terminal 300 and smart device 400 participate. Also, each of the communication tools A to C can generate a channel within the project and communicate within the channel. Each channel functions as a subgroup within the project that identifies participants by a specific topic, department, etc.

[0029] In this embodiment, an example is shown in which channels B1 and B2 are set for project H, and channel B3 is set for project I.

[0030] Additionally, the smart device 400 may be a digital assistant that responds to voice or text queries by voice or text, and the project information 220 may include conversations and communications between project participants and the digital assistant.

[0031] 2 is a diagram showing an example of the configuration of the project information 220. The project information 220 relates to a plurality of projects and includes information on the content of communication for each of a plurality of communication tools used in each project, and information on the evaluation of each communication tool in each project.

[0032] The project information 220 is composed of evaluation information 221, project summary information 222, and communication data 223H and 223I.

[0033] The communication data 223H and 223I are information related to the contents communicated with respect to each of the plurality of communication tools used in each project in the project information 220.

[0034] The communication data 223H stores the contents of communication related to the project H. The communication data 223I stores the contents of communication related to the project I.

[0035] Communication data 223H related to project H includes communication program A related data 251 that accumulates the contents of communication using communication program A, communication program B channel B1 related data 252 that accumulates the contents of communication using channel B1 of communication program B, communication program B channel B2 related data 253 that accumulates the contents of communication using channel B2, and communication program C related data 254 that accumulates the contents of communication using communication program C.

[0036] Communication data 223I regarding project I includes communication program A related data 261 that stores the contents of communication using communication program A, and communication program B channel B3 related data 262 that stores the contents of communication using channel B3 of communication program B.

[0037] The evaluation information 221 stores evaluations of the communication programs A to C in each project. Information on the outline of each project is set in advance in the project overview information 222. Examples of items in the project overview information 222 may include man-hours, cost, number of people, whether or not a program is being developed, the industry of the delivery destination, project characteristics, and the like.

[0038] 3 is a diagram showing an example of the configuration of the evaluation information 221. The evaluation information 221 is generated by the data management program 211 of the computer 200 based on the answers of the users or managers of the terminals 300 and smart devices 400 participating in the project.

[0039] The evaluation information 221 is composed of a project ID 300 , a communication tool 310 , a category 320 , an evaluation 330 , and an objective 340 .

[0040] The project ID 300 stores the identifier of the project. The communication tool 310 stores the identifier of the communication program used in the project.

[0041] The category 320 stores the type of service provided by the communication tool. The rating 330 stores the rating score given to the communication tool by the project participants. The purpose 340 stores the purpose of using the communication tool.

[0042] As described below, the computer 200 can set the values ​​of each field of the evaluation information 221 by surveying the user about the content of the communication when the user finishes using the communication tool (or when the user leaves a meeting, etc.) and compiling the responses.

[0043] There are three methods for calculating the evaluation 330 of the evaluation information 221. First, in the first calculation method, the evaluation 330 is set to a value evaluated by project participants for each channel of the communication programs A to C (212A to 212C).

[0044] As a second calculation method, the value evaluated by project participants on a communication program basis is set as the evaluation 330. As a third calculation method, the value evaluated by project participants on a project basis is set as the evaluation 330.

[0045] First, the first calculation method will be described with reference to Fig. 4. Fig. 4 is a diagram showing an example of a compilation result 331 of questionnaire responses for calculating the evaluation 330 of the evaluation information 221.

[0046] In the illustrated example, the data management program 211 of the computer 200 conducts a questionnaire survey on the five items of information amount 3321, quality 3322, speed 3323, reliability 3324, and ease of use 3325, as shown in FIG. 4, on the terminals 300 or smart devices 400 of users (Mr. A to Mr. C) who have finished using the communication tool, and tallys up the responses 3311 to 3313.

[0047] In the illustrated example, each star is worth one point, and each item is rated on a 5-point scale. The formula for calculating the evaluation 330 of the evaluation information 221 is as follows:

[0048] Numerator: The sum of the evaluation scores of A, B, and C Denominator: Number of reviewers

[0049] (example) molecule Person A 15 / 25 × 100% = 60 points B: 20 / 25 x 100% = 80 points C: 25 / 25 x 100% = 100 points The total score of the three ratings (A, B, C) =60+80+100 =240 denominator 3 people (Mr. A, Mr. B, Mr. C) =3

[0050] From the above, the channel evaluation of communication program A of H project is 330. 240 / 3 =80 It becomes.

[0051] Next, an example of calculating the evaluation 330 by the second calculation method (for each communication program) will be described below. In the following example, an example is shown in which four channels A1 to A4 are set for the communication program A.

[0052] For example, the communication evaluation for the H project is as follows: Numerator: Sum of the evaluation scores of channels A1, A2, A3, and A4 Denominator: Number of channels of communication program A of H project

[0053] (example) molecule The evaluation of each aspect of the H Project Communication Program A is as follows: Channel A1 rating: 80 points Channel A2 rating: 60 points Channel A3 rating: 100 points Channel A4 rating: 80 points The total score of channels A1, A2, A3, and A4 =80+60+100+80 =320 denominator Number of channels for communication program A of H project =4

[0054] From the above, the evaluation of communication A of H project is 320 / 4 =80

[0055] A setting may be made in advance so that a project with a lot of chatting will have a lower value of the rating 330. Also, a value of the rating 330 may be set for each meeting. Also, the rating 330 value may be weighted according to the importance of the project or channel.

[0056] Next, an example of calculating the value of the evaluation 330 by the third calculation method (project unit) will be described below. In the following, an example in which four communication tools, communication programs A to D, are provided will be shown.

[0057] Evaluation of communication in the H project molecule: Sum of the evaluation scores of the communication programs of the H project denominator: Number of communication programs for H Project

[0058] (example) molecule The evaluation of each aspect of the H Project Communication Program A is as follows: Communication Program A: 50 points Communication Program B: 100 points Communication Program C: 70 points Communication Program D: 40 points =50+100+70+40 =260 denominator Number of communication programs for H Project =4

[0059] From the above, the evaluation of Communication A of H project is 330. 260 / 4 =65 It becomes.

[0060] The first to third calculation methods may be set for each project or for each communication program.

[0061] FIG. 5 is a sequence diagram showing an example of a registration process of communication data performed in the information processing system 100. As shown in FIG.

[0062] First, a login request is made from the smart device 400 to the computer 200, and the computer 200 executes authentication (721) and notifies the completion of authentication. After the authentication is completed, the smart device 400 participates in the conference provided by the computer 200 (711).

[0063] The contents of comments during meetings, etc. are transmitted from the communication program of the smart device 400 to the computer 200, and the computer 200 stores the contents of comments, images, chats, etc. in the project information 220 of the storage device 205.

[0064] The computer 200 generates searchable communication data 223 from the voice data (utterance data), video, etc. stored in the project information 220 in the storage device 205 (741).

[0065] For this purpose, the processing device 201 reads the audio data and video data from the storage device 205 and performs a text conversion process to convert the data into text (731). The computer 200 executes a voice recognition program (not shown) to convert the audio data into text. The voice recognition program may be any well-known or well-known technology.

[0066] The text data converted to text by the computer 200 is stored as text in the communication data 223 in the project information 220 of the storage device 205 (742). Note that the conversion of voice data to text may be performed at a predetermined timing (for example, at night or during low load). For video data or image data, text may be generated using well-known or publicly known image recognition technology.

[0067] The communication data 223 is stored for each project, each communication tool, or each channel.

[0068] When the conference ends (712), the user of the smart device 400 transmits a notice of leaving or ending to the computer 200. When the computer 200 receives the notice of leaving, it transmits a predetermined questionnaire to the smart device 400 and conducts the questionnaire (732).

[0069] The smart device 400 generates answers to the received questionnaire (713) and returns them to the computer 200. The computer 200 tallys up the answers to the questionnaire received from the smart device 400, calculates the evaluation 330 as described above, and sets it in the evaluation information 221 (733).

[0070] The computer 200 transmits the calculation result of the evaluation information 221 as a communication result to the smart device 400. The smart device 400 displays the communication result received from the computer 200 (714).

[0071] Through the above processing, when a communication tool conference is held using smart device 400 or terminal 300, the contents of the conference are stored in project information 220 of computer 200, and voice data is converted to text at a predetermined timing and stored in project information 220 as searchable data.

[0072] FIG. 6 is a sequence diagram showing an example of a project search process performed in the information processing system 100. As shown in FIG.

[0073] First, a login request is made from the smart device 400 to the computer 200, and the computer 200 executes authentication (821) and notifies the completion of authentication. After the authentication is completed, the smart device 400 inputs information on the project to be searched into a search target input screen (FIG. 7 described later) provided by the computer 200 (811).

[0074] The computer 200 compares the project information input as the search criteria with the previously accumulated project summary information 222 to search for past projects similar to the input project information. The computer 200 outputs (831) the past projects that match the search criteria as information on similar projects.

[0075] When searching for similar projects, for example, when the man-hours and the presence or absence of program development are set in the project summary information 222, the man-hours of the project and the presence or absence of program development can be set as search conditions. Then, the computer 200 can acquire, as search results, project summary information 222 in which the search conditions of the presence or absence of program development and the man-hours match a predetermined range (for example, +20% to -20%). Note that the range may be adjusted by a graphical object (for example, a slide bar) or the like.

[0076] The similarity of the project summary information 222 to the search criteria can be determined by using a known or well-known technique such as a range of numerical values ​​or similarity of character strings, and therefore will not be described in detail in this embodiment.

[0077] The computer 200 generates a search result display screen (FIG. 8 described later) and transmits it to the smart device 400. The smart device 400 displays (812) the search result display screen received from the computer 200. The search result display screen will be described later with reference to FIG. 8. The search result display screen is sorted in descending order of project evaluation 330, as described later.

[0078] The search result display screen displays a list of summary information (222) of similar projects. The user of the smart device 400 selects a similar project to be used as a reference from the search result display screen (813).

[0079] The computer 200 searches (822) the project information 220 for communication data 223 collected in a similar project specified by the smart device 400. The computer 200 generates a list of the communication data 223 searched from the project information 220.

[0080] Then, the computer 200 refers to the evaluation information 221 to obtain the evaluation 330 for each communication data 223 , and sorts the list of communication data 223 in descending order of evaluation 330 before transmitting it to the smart device 400 .

[0081] The project information 220 can accumulate communication data for a plurality of communication tools as different data. Therefore, the computer 200 acquires the communication data 223 for each communication tool used in the specified project and generates a list.

[0082] The smart device 400 outputs the received list of communication data 223 as a communication data search result screen (FIG. 9 described later), and the user selects the communication data 223 to be used as reference from the list on that screen (814).

[0083] The computer 200 requests the selected communication data from the computer 200, and the computer 200 retrieves the specified communication data 223 from the project information 220 in the storage device 205 and transmits it to the smart device 400 (824).

[0084] The smart device 400 displays (815) the received communication data 223. By referring to the content of the communication of a similar project, the user of the smart device 400 can obtain knowledge and suggestions that can be used in a new project.

[0085] The above process makes it possible to efficiently search for data including communication contents for projects in which multiple communication tools were used. Since the evaluation information 221 includes the evaluation 330 of the communication tools for each project, it is possible to grasp the importance of the communication carried out using the communication tools for each project.

[0086] By displaying the list of communication data in descending order of the evaluation 330, communication data 223 including significant communication is displayed at the top, making it possible to clearly indicate communication that should be referred to with priority.

[0087] 7 is a diagram showing an example of a search target input screen 900 for inputting conditions for searching for a project similar to a new project from past projects. The search target input screen 900 is displayed on the smart device 400 in step 811 of FIG.

[0088] The search target input screen 900 includes input fields for project name 910 , target (amount) 920 , man-hours 930 , number of people 940 , project period 950 , program development 960 , and characteristics 970 , as well as a confirm button 980 .

[0089] After inputting information into each input item on the search target input screen 900, the user of the smart device 400 or the terminal 300 operates the confirm button 980 to cause the computer 200 to search for similar projects.

[0090] In this embodiment, an example is shown in which the project overview information 222 is searched for using the labor hours 930 and program development 960 items among the input items on the search target input screen 900, but the present invention is not limited to this, and it is possible to search for similar past projects using multiple input items.

[0091] 8 is a diagram showing an example of a search result display screen 1000. Fig. 8 is the screen output in step 812 of Fig. 6.

[0092] A search result display screen 1000 includes a search condition project name 1010, search result project names 1020, 1030, 1040, search result man-hours 1021, 1031, 1041, search result program development man-hours 1022, 1032, 1042, and search result industries 1023, 1033, 1043.

[0093] When calculating the search result display screen 1000, the computer 200 calculates the evaluation for each project name 1020, 1030, 1040 using the third calculation method described above, and sorts and displays the results in descending order of evaluation value. In the illustrated example, project H has the highest evaluation, suggesting that it has useful communication data. On the other hand, project T has the lowest evaluation, suggesting that it does not have much communication data to refer to.

[0094] In this way, in the search result display screen 1000 of this embodiment, the evaluation value of the communication data is calculated on a project-by-project basis, and the projects are displayed in order of highest evaluation value, making it possible to display at the top the projects that users of the smart device 400 or terminal 300 should refer to.

[0095] 9 is a diagram showing an example of a communication data search result screen 1100. The communication data search result screen 1100 is a screen output in step 815 of FIG.

[0096] The communication data search result screen 1100 includes a header 1110 and search results 1120-1170 of the communication data 223. The search results 1120-1170 are sorted in descending order of the evaluation 330 of the evaluation information 221, and data including useful communication is displayed at the top.

[0097] Check boxes 1111 in the header 1110 correspond to the project names 102, 1030, 1040 on the search result display screen 1000 in Fig. 8, and allow the user to select the communication data of the project to be displayed on the communication data search result screen 1100. By default, the communication data 223 of the project selected on the search result display screen 1000 in Fig. 8 is displayed.

[0098] In this embodiment, sorting is possible according to the "communication tool evaluation (330)," which differs for each project. Communications (meetings) with executives are displayed higher than chat channels. Search results 1110 to 1170 are also sorted in descending order of evaluation 330, and the display mode can be changed, such as highlighting (highlighting different from others).

[0099] The computer 200 can obtain the evaluation 330 from the evaluation information 221 of the communication data 223 corresponding to the search results 1120-1170, and change the display mode of the search results 1120-1170 according to the magnitude of the value of the evaluation 330. For example, for search results whose value of the evaluation 330 is equal to or greater than a predetermined threshold, the display mode can be changed to bold, italics, or the background can be changed. In other words, the computer 200 can set the display mode according to the evaluation 330 of the communication data 223 corresponding to the search results 1120-1170.

[0100] Also, grouping may be performed by project. As an example of highlighting, bold or italics may be applied to clearly indicate that important content is included in the communication data 223 on the communication data search result screen 1100. For communication data 223 that includes important information, a highlighting field may be added to the evaluation information 221, and the communication data 223 may be displayed on the communication data search result screen 1100 by the participant or the administrator setting it.

[0101] <Conclusion> As described above, according to this embodiment, it is possible to efficiently search for data including the contents of communication for projects in which a plurality of communication tools are used.

[0102] In the network 500 of the above embodiment, the communication between the computer 200 and the smart device 400 and the communication between the terminal 300 and the computer 200 can use a general public line network, whether wired or wireless, for example, a fifth generation mobile communication system, so-called 5G (5th Generation), which enables "multiple simultaneous connections" and "ultra-low latency". Furthermore, by utilizing the characteristics of new mobile phone systems after 5G, the effect of this embodiment can be expected to be improved.

[0103] The information processing system 100 according to the above embodiment can be configured as follows.

[0104] (1) An information processing system (100) including a processing device (201) and a storage device (205), wherein the storage device (205) stores communication data (223) generated using any one of a plurality of communication tools (212A to 212C) regarding contents of conversations held for each of a plurality of projects (H, I), and evaluation information (221) in which an evaluation value (330) of the communication tools (212A to 212C) is set for each of the projects, and the processing device (201), upon receiving a search request for a first project included in the plurality of projects, searches the storage device (205) for communication data (223) generated in the first project, obtains the evaluation value (330) for each of the communication tools (212A to 212C) from the evaluation information (221) corresponding to the communication data (223) of the search result, and determines a display mode of the communication data (223) of the search result in accordance with the evaluation value (330).

[0105] With the above configuration, the computer 200 can efficiently search for data including communication contents for projects in which multiple communication tools were used. Also, by determining the display of communication data according to the magnitude of the rating 330 value, communication data with high rating 330 can be clearly displayed.

[0106] (2) The information processing system according to (1) above, wherein the plurality of projects includes a second project, the plurality of communication tools (212A-212C) includes a first communication tool (212A-212C), and the processing device (201) determines an evaluation value (330) of the first communication tool (212A-212C) used in the first project and an evaluation value (330) of the first communication tool (212A-212C) used in the second project using different evaluations.

[0107] With the above configuration, the computer 200 determines the evaluation value (evaluation 330) of the evaluation information 221 when the same first communication tool is used in different projects, such as a first project and a second project, with different evaluations for each project, making it possible to set a different evaluation 330 for each project according to the importance of the conversation, etc.

[0108] (3) The information processing system according to (1) above, wherein the processing device (201) displays the communication data (223) of the search results in a display mode such that communication data (223) having a high evaluation value (330) is displayed higher than communication data having a low evaluation value (330).

[0109] With the above configuration, the computer 200 can clearly indicate the contents of communication, including useful conversations and messages, by displaying communication data with high evaluation 330 values ​​at the top.

[0110] (4) An information processing system as described in (1) above, wherein the plurality of communication tools include a first communication tool (212A) and a second communication tool (212B), and the processing device (201) displays communication data (251) generated by the first communication tool (212A) in the first project and communication data (252) generated by the second communication tool (212B) in the first project in different ways.

[0111] With the above configuration, when multiple communication tools are used in a project meeting or conference, the computer 200 displays communication data for each communication tool even for the same project. This makes it possible to clearly show communication data according to the purpose of the meeting or conference by dividing communication data for each communication tool even for the same project.

[0112] (5) The information processing system according to (1) above, wherein the plurality of communication tools (212A to 212C) includes a first communication tool (212B), the first communication tool (212B) sets a first subgroup (channel B1) and a second subgroup (channel B2), and the processing device (201) determines an evaluation value (330) of the first subgroup (channel B1) of the first communication tool (212B) used in the first project and an evaluation value (330) of the second subgroup (channel B2) of the first communication tool (212B) used in the first project, each with a different evaluation (330).

[0113] With the above configuration, when the same communication tool is used by multiple subgroups set up within a project, the computer 200 is able to use the communication data for each subgroup separately, making it possible to use the contents of conversations and messages on a subgroup basis.

[0114] (6) The information processing system according to (1) above, wherein the communication data (223) includes at least conversations or messages between members of a project.

[0115] With the above configuration, the computer 200 can refer to the contents of discussions between members and the process of decision-making, since the communication data generated by the communication tool contains conversations or messages between members of the project.

[0116] (7) The information processing system according to (1) above, wherein the evaluation value (330) for each of the communication tools (212A to 212C) is a value set by a member of the project.

[0117] With the above configuration, when generating communication data using a communication tool, the computer 200 receives evaluations from the smart devices 400 and terminals 300 used by project members, and sets the aggregated evaluations between the members to the evaluation 330 in the evaluation information 221. This makes it possible to set evaluations of communication tools that are used in different ways among multiple projects, for each project.

[0118] The present invention is not limited to the above-mentioned embodiment, and various modifications are included. For example, the above-mentioned embodiment is described in detail to easily explain the present invention, and is not necessarily limited to including all the configurations described. In addition, it is possible to replace a part of the configuration of one embodiment with the configuration of another embodiment, and it is also possible to add the configuration of another embodiment to the configuration of one embodiment. In addition, for a part of the configuration of each embodiment, any addition, deletion, or replacement of other configurations can be applied alone or in combination.

[0119] In addition, the above-mentioned configurations, functions, processing units, processing means, etc. may be realized in part or in whole by hardware, for example, by designing them as integrated circuits. In addition, the above-mentioned configurations and functions, etc. may be realized in software by a processor interpreting and executing a program that realizes each function. Information such as the program, table, file, etc. that realizes each function can be stored in a memory, a recording device such as a hard disk or SSD (Solid State Drive), or a recording medium such as an IC card, SD card, or DVD.

[0120] In addition, the control lines and information lines shown are those that are considered necessary for the explanation, and not all control lines and information lines in the product are necessarily shown. In reality, it can be considered that almost all components are connected to each other. [Explanation of symbols]

[0121] 100 Information Processing Systems 200 calculator 201 Processing equipment 202 Memory 205 Storage device 211 Data Management Program 212A~212C Communication Programs 220 Project Information 221 Evaluation Information 222 Project Summary Information 300 terminals 400 Smart Devices

Claims

1. An information processing system including a processing device and a storage device, The storage device includes: storing communication data generated by using one of a plurality of communication tools regarding the contents of conversations held for each of a plurality of projects, and evaluation information in which evaluation values ​​of the communication tools are set for each of the projects; The processing device includes: an information processing system characterized in that, when a search request for a first project included in the plurality of projects is received, communication data generated in the first project is searched for in the storage device, the evaluation value for each communication tool is obtained from the evaluation information corresponding to the communication data in the search result, and a display mode of the communication data in the search result is determined in accordance with the evaluation value.

2. 2. The information processing system according to claim 1, the plurality of projects includes a second project; the plurality of communication tools includes a first communication tool; The processing device includes: An information processing system characterized in that an evaluation value of the first communication tool used in the first project and an evaluation value of the first communication tool used in the second project are determined by different evaluations.

3. 2. The information processing system according to claim 1, The processing device includes: An information processing system, characterized in that, as a display mode of the communication data of the search results, the communication data with a high evaluation value is displayed higher than those with a low evaluation value.

4. 2. The information processing system according to claim 1, the plurality of communication tools includes a first communication tool and a second communication tool; The processing device includes: An information processing system characterized in that communication data generated by the first communication tool in the first project and communication data generated by the second communication tool in the first project are displayed differently.

5. 2. The information processing system according to claim 1, the plurality of communication tools includes a first communication tool; The first communication tool defines a first subgroup and a second subgroup; The processing device includes: An information processing system characterized in that an evaluation value of the first subgroup of the first communication tool used in the first project and an evaluation value of the second subgroup of the first communication tool used in the first project are determined using different evaluations.

6. 2. The information processing system according to claim 1, An information processing system, wherein the communication data includes at least conversations or messages between members of a project.

7. 2. The information processing system according to claim 1, An information processing system, wherein the evaluation value for each communication tool is a value set by a member of the project.

8. An information processing method in which a computer including a processing device and a storage device searches for communication data, comprising: a first step in which the processing device stores in the storage device communication data generated using one of a plurality of communication tools regarding contents of conversations held for each of a plurality of projects, and evaluation information in which evaluation values ​​of the communication tools are set for each of the projects; a second step of the processing device receiving a search request for a first project included in the plurality of projects; a third step of the processing device retrieving communication data generated in the first project from the storage device; and a fourth step in which the processing device obtains the evaluation value for each communication tool from the evaluation information corresponding to the communication data in the search result, and determines the display mode of the communication data in the search result in accordance with the evaluation value.

9. 9. The information processing method according to claim 8, the plurality of projects includes a second project; the plurality of communication tools includes a first communication tool; In the fourth step, An information processing method, characterized in that an evaluation value of the first communication tool used in the first project and an evaluation value of the first communication tool used in the second project are determined by different evaluations.

10. 9. The information processing method according to claim 8, In the fourth step, An information processing method, characterized in that, as a display mode of the communication data in the search results, the communication data with a high evaluation value is displayed higher than those with a low evaluation value.

11. 9. The information processing method according to claim 8, the plurality of communication tools includes a first communication tool and a second communication tool; In the fourth step, An information processing method characterized in that communication data generated by the first communication tool in the first project and communication data generated by the second communication tool in the first project are displayed differently.

12. 9. The information processing method according to claim 8, the plurality of communication tools includes a first communication tool; The first communication tool defines a first subgroup and a second subgroup; In the fourth step, An information processing method characterized in that an evaluation value of the first subgroup of the first communication tool used in the first project and an evaluation value of the second subgroup of the first communication tool used in the first project are determined using different evaluations.

13. 9. The information processing method according to claim 8, 2. An information processing method, comprising the steps of: (a) providing communication data including at least conversations or messages between members of a project;

14. 9. The information processing method according to claim 8, 2. An information processing method according to claim 1, wherein the evaluation value for each communication tool is a value set by a member of the project.

Images