Information processing device and information processing method

Abstract

A server 1 comprises: a database 16 that stores a provider that provides a user with an experience and a provision location at which the provider can provide the experience in association with each other; an acquisition unit that acquires experience request data on an experience requested by the user; a specification unit that uses the data stored in the database 16 and the experience request data to specify an experience provider, which indicates a provider that can provide the experience requested by the user at a destination, and a provision location; a movement plan unit that specifies the provision location specified by the specification unit as the destination of the user and generates a movement plan for the user to move to the destination; and a transmission unit 17 that transmits, to the experience provider, a notification signal for notifying that the user is requesting provision of the experience at the destination indicated by the movement plan.

Description

[Technical field]

[0001] The present invention relates to an information processing device and an information processing method. [Background technology]

[0002] There is known an advertisement distribution system that distributes advertisement information to fill vacant seats in a store. For example, the advertisement distribution system described in Patent Document 1 predicts seat conditions such as hourly changes in seat occupancy rate, and distributes advertisement information to potential customers who can visit the store around the time when the seats become vacant. If the seats are already vacant, more favorable discount rates, coupons, etc. are offered to potential customers who have a short travel time to the store, thereby filling the seats quickly and restoring the seat occupancy rate in a short time. On the other hand, unfavorable offers are made to potential customers who arrive after the time when the seats are predicted to be vacant, as they do not contribute much to restoring the seat occupancy rate. [Prior art documents] [Patent documents]

[0003] [Patent Document 1] International Publication No. 2017 / 098803 Summary of the Invention [Problem to be solved by the invention]

[0004] However, since the above-mentioned advertisement delivery system is a system for recovering the operating rate of seats in a store, there is a problem that if users do not visit the store, the store cannot provide an experience to the users.

[0005] The problem to be solved by the present invention is to realize information processing for providing a user with an experience that he or she desires in a location other than a store. [Means for solving the problem]

[0006] The present invention solves the above problem by obtaining data from a database that stores an experience provider that provides an experience to a user in correspondence with a location where the provider can provide the experience, identifying an experience provider and location indicating a provider that can provide the experience desired by the user based on the data obtained from the database and the experience request data, identifying the identified location as the user's destination, generating a travel plan for the user to travel to the destination, and sending a notification signal to the experience provider to notify that the user wishes to be provided with an experience at the destination indicated in the travel plan. Effect of the Invention

[0007] According to the present invention, it is possible to provide a user with an experience that he or she desires at a destination other than a store. [Brief description of the drawings]

[0008] [Figure 1] 1 is a block diagram showing an embodiment of an information processing system according to the present invention; [Diagram 2] FIG. 2 is a diagram showing an example of a user table stored in the database of FIG. [Diagram 3] 2 is a diagram showing an example of a table of provider data stored in the database of FIG. 1; FIG. [Figure 4] 2 is a conceptual diagram for explaining the positional relationship of a destination (hub), a city center terminal, and a central station identified by a destination identification unit in FIG. 1. FIG. [Diagram 5] 4 is a flowchart showing an information processing procedure executed in the information processing system of FIG. 1. [Figure 6] 2 is a diagram showing an example of customer data generated by a provider identification unit in FIG. 1; DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENTS

[0009] An embodiment of an information processing system according to the present invention will be described below with reference to the drawings. FIG. 1 is a block diagram showing an information processing system according to an embodiment of the present invention. The system of this embodiment includes a server 1, a terminal device 2 of a plurality of users, a network 3 constituting a telecommunication line network, and one or a plurality of providers 4. When identifying a user's destination, the system of this embodiment avoids highly congested places such as city terminals and central stations, and identifies as the destination a place other than a store that can provide the experience desired by the user. The information processing system then notifies the experience provider that there is a user who wishes to be provided with an experience at the identified destination.

[0010] Although not particularly limited, to give an example for easy understanding of the present invention, when a user wants to have a specific experience, such as eating pasta, taking a bath in a hot spring, or buying a book, in the past, it was common for the user to search for facilities or stores where the experience can be performed using a terminal device such as a smartphone, and to directly visit the store to experience the experience. In addition, in a search for a store using a conventional gourmet site, even if the location and store name are displayed, the store cannot provide the user with an experience such as a product or service unless the user goes to the store. Therefore, providers of experiences such as stores set up stores in crowded places where people gather, such as city terminals and central stations. Then, as stores are concentrated in crowded places, traffic congestion occurs around the crowded places. In the system of this embodiment, a place other than a store that can provide the experience desired by the user is specified, while avoiding the user's destination and crowded places where people gather. In addition, the system of this embodiment transmits information on the location where users who want the experience gather, that is, information on the destination of multiple users and information on the users to be gathered, to multiple experience providers. This makes it possible to gather people by avoiding highly crowded places, while providing multiple experiences in the places where people gather. As a result, it will be possible to create places where people can gather, other than crowded places such as city terminals and central stations, and it will also be possible to revitalize stores and other businesses located around these places.

[0011] A "desired experience" according to this embodiment means something the user himself wants to experience, and in the above example, it would be the experience of "wanting to eat," and especially "wanting to eat pasta" or "wanting to eat ice cream." In addition to this type of experience of wanting to eat, there are other categories such as wanting to go shopping, wanting to play sports, wanting to receive services such as bathing in a hot spring, and the system of this embodiment includes a wide variety of such experiences. In other words, the experience desired by the user is the purchase of a product by the user and / or a service that the user receives.

[0012] The server 1 of this embodiment is configured by a computer equipped with hardware and software, and is composed of a ROM storing a program, a CPU executing the program stored in the ROM, and a RAM functioning as an accessible storage device. As an operating circuit, an MPU, a DSP, an ASIC, an FPGA, etc. can be used instead of or together with the CPU. As shown in FIG. 1, the desired experience reception unit 11, the provider identification unit 12, the destination identification unit 13, the travel plan generation unit 14, and the vehicle allocation unit 15 realize each function described later by software established in the ROM. In addition, a database 16 is provided as a storage unit, and the desired experience reception unit 11, the provider identification unit 12, the destination identification unit 13, the travel plan generation unit 14, and the vehicle allocation unit 15 realize each function described later while using information stored in the database 16. In addition, the server 1 is provided with a transmission unit 17 and a reception unit 18 in order to transmit and receive data including information processed by various functions and information stored in the database 16 to and from the terminal device 2 and the provider 4.

[0013] The system of this embodiment is premised on the assumption that multiple people who could be users each own a terminal device 2 that they carry or use on a daily basis. As this type of terminal device 2, a smartphone, a mobile phone, a portable computer, or the like can be used. The terminal device 2 of this embodiment has a computer function, and is equipped with an input unit for inputting data, a communication function for transmitting the input data to the server 1, a position detection function such as a GPS receiver for detecting the current position of the terminal device 2, and a display function for displaying data transmitted from the server 1 on a display. Then, each terminal device 2 transmits its own ID, current position, and input data to the server 1 via the Internet or other network 3 (wireless communication line network).

[0014] The provider 4 provides the user with an experience at a location where the product and / or service is provided that is specified by the server 1. The provider 4 may be a shop with a physical store, a provider that provides products / services from a mobile vehicle without a physical store, a provider that provides products for home delivery only with a kitchen, a provider that does not provide products but sets up a facility to provide products / services at a specified location, etc. The provider 4 provides products / services at a location specified by the server based on information provided by the server 1.

[0015] Next, the configuration of the server 1 will be described. The desired experience reception unit 11 receives information transmitted from the terminals 2 carried by a plurality of users via the network 3. FIG. 2 shows the desired experience data acquired by the desired experience reception unit 11. The desired experience data includes information about the experiences the user desires, and is classified into user attributes and user input items. The user attributes are determined by the information input by the user at the time of initial registration for using the services of this system. As shown in FIG. 2, the user attributes include personal information such as name, sex, age, and preferences that indicate the user's tastes. For example, user A is "female" in gender and "20s" in age, and has a preference of "liking spicy food."

[0016] When using the service of this system, the user inputs at least information on the content of the experience that he / she desires. For example, if the desired experience is related to eating and drinking, the input of the information on the content of the experience may be a dish name such as "pasta" or "ice cream" or a food genre such as "Chinese food" or "Japanese food". In other words, the input of the experience information is not limited to a specific name such as a product name or a service name, but may be vague information. In addition, the user's input items include the user's current location, the desired time period for the experience, the number of people, the budget, etc., as information on the desired experience. The user's location corresponds to location information detected by a location detection function such as a GPS receiver of the terminal device 2. The user's location is not limited to the current location of the terminal device 2, and may be a location input by the user. For example, if the user moves to another location after stopping at a destination proposed by the destination identification unit 13 described later, the other location may be specified as the user's location.

[0017] The desired experience time frame is the range of time that the user can receive the experience at the destination. For example, in the example of FIG. 2, User A indicates that he / she would like to receive the experience between 11:00 and 13:00. The number of people is the number of people including the user. In the example of FIG. 2, User A would like to receive the experience with three people including himself / herself. The budget is the desired cost to receive the experience.

[0018] The desired experience reception unit 11 acquires the desired experience data from the terminal device 2 via the network 3, and stores the acquired desired experience data in the database 16. The database 16 stores the desired experience data of each user in the form of a table as shown in FIG.

[0019] The provider specification unit 12 refers to the data stored in the database 16 and specifies a provider that provides an experience to the user. The database 16 stores store or facility information as provider data in order to receive services in this system. FIG. 3 is a table for provider data, including the provider stored in the database 16 and location information of "hubs" that can be the user's destination. The provider data includes information on the content of experiences that can be provided and the location where the experience can be provided. The provider data is determined by information input by the user at the time of initial registration to use the service in this system. The user is mainly a business that can provide experiences. As shown in FIG. 3, the provider data includes information such as the provider's store name, genre, representative menu, customer base, price range, available time period, and type of service. For example, a store named "Store 1" provides Italian products, with pasta and pizza as representative menu items, the main customer base that visits "Store 1" is in their 20s and 30s, and the price range corresponding to the average customer price is 1,000 to 2,000 yen. This information may be entered by the business operator at the time of initial registration, or may be extracted from store performance data, word-of-mouth information on gourmet sites, and the like, and stored in database 16.

[0020] The "product providing hub" included in the provider table represents a providing location where an experience can be provided in this system, and is location data of a "hub" that can be a destination of a user. The destination is a location other than a crowded place where people gather, such as a city terminal or a central station, and is a location that connects a user who wants to receive an experience with a provider who wants to provide an experience. In this embodiment, the destination that is the experience providing location connects the user who wants to receive the experience with the provider by a location, so this location is also called a hub. The location that can be a hub is determined in advance. Then, the destination identification unit 13, which will be described later, identifies a destination suitable for the user from among the "product providing hubs". In other words, the data of the "product providing hub" is information on a providing location where a provider can provide an experience, and corresponds to information on a location that is a destination of a user, and the provider and the providing location are stored in association with each other in the provider table.

[0021] In the example of FIG. 3, the provider of "store 1" can provide products at hubs a, b, and c. Hubs a, b, and c are the locations where "store 1" can provide products. The hubs that can provide products are determined by input at the time of initial registration, or a location located within a predetermined range from the location of store 1 may be set as a hub. The form of provision is a form in which products and services that can be experienced are provided. For example, in FIG. 3 In the example of Fig. 1, "Store 1" has a service mode of "home delivery", and uses a home delivery service to deliver products made in the store to the product delivery location (hub). 3 In the example, "Store 2" is a "mobile store" type of service, and the entire store or a vehicle equipped with some of the store's functions is moved to the hub, and the vehicle is used as a store to provide products. Note that a mobile store does not necessarily have to move by vehicle, and may be in a form in which, for example, equipment necessary for providing the experience is installed at the hub, and the experience is provided using the equipment.

[0022] The provider specification unit 12 specifies the experience content of the user who desires the experience from the experience desired data acquired by the desired experience reception unit 11, and specifies a provider that can provide the specified experience. When user A shown in FIG. 2 applies to the system for an experience, the provider specification unit 12 extracts information of user A from the user table stored in the database 16 and specifies the experience content desired by user A. Since user A desires to have the experience of "I want to eat pasta and I want to eat ice cream", the provider specification unit 12 specifies a provider that can provide "pasta" and "ice cream". In the example of FIG. 3, store 1 can provide "pasta", and store 2 can provide "ice cream". Therefore, the provider specification unit 12 specifies store 1 and store 2 as experience providers. The experience provider indicates a provider that can provide the experience desired by the user at the destination. As shown in FIG. 3, the product-providing hubs (corresponding to product-providing locations) of store 1 are "a, b, c", and the product-providing hubs of store 2 are "a, b". Then, the common hub “a, b” becomes a hub that can provide user A with the desired experience, and also becomes a candidate destination for user A.

[0023] In the above explanation, a method for identifying a provider from the content of an experience desired by a user has been explained, but a provider may be identified based on information other than the content of the experience, such as the desired time period for the experience, the number of people, and the budget. In the example of Figures 2 and 3, User B "wants to eat ice cream" and therefore wishes to experience eating "ice cream", and Store B includes ice cream in its representative menu, so it could be a candidate for an experience provider based on the experience content, but Store 2's available time period is between 3:00 PM and 4:00 PM, which is outside User B's desired time period for the experience (1:00 PM to 3:00 PM), so Store 2 is not identified as an experience provider.

[0024] The destination specification unit 13 specifies the destination of the user, which is a place for providing an experience. Here, the destination will be described with reference to FIG. 4. FIG. 4 shows the positional relationship between the city center terminal, the central station, and the hub. As shown in FIG. 4, in the city center, a transportation network 100 is formed connecting each central station with the city center terminal at the center. The transportation network 100 is a railway, a general road, a highway, etc. And, in the vicinity of the city center terminal and the central station, stations, stores, etc. are densely packed, so traffic concentration occurs in the surroundings. And, while many stores near the city center terminal and the central station have many customers and are thriving, stores away from the city center terminal and the central station may be quiet. In such an environment, there is a need to ease traffic concentration near the city center terminal and the central station, and a need to have customers visit a place away from the city center terminal and the central station. In this system, a destination that is a place for providing an experience is set in a place away from the city center terminal and the central station to meet these two needs. Then, the user moves toward the set destination, and the store provides products and services at the destination. In the example of Fig. 4, hubs a to e are set as locations away from city center terminals and central stations, and the user's destination is identified as a location that provides an experience from among hubs a to e. Hubs a to e are relatively spacious locations such as parks.

[0025] The destination identification unit 13 calculates the degree of congestion around hubs a to e. The degree of congestion is calculated using information (traffic volume) from traffic communication systems such as JARTIC and VICS (registered trademark), information from systems that manage private location information, information used in social networks such as SNS, etc. For example, as an example of using information from a system that manages private location information, the degree of congestion is calculated from the location information of a terminal device such as a smartphone. calculation In addition, as an example of using information used in social networks such as SNS, congestion is expected in places with many posts on SNS or word-of-mouth, but not in places with few posts. In other words, the more posts there are, the higher the degree of congestion is calculated. Furthermore, the degree of congestion is not limited to information managed in real time by the system, and may be calculated from geographical conditions. In general, the further away from places where people gather, such as city terminals, central stations, or downtown areas, the lower the degree of congestion. Therefore, places where people gather are specified in advance from map information, and the degree of congestion is calculated so that the further the distance from the places where people gather to the hub, the lower the degree of congestion. Note that time may be used instead of distance.

[0026] The destination identification unit 13 calculates the degree of congestion around the hubs a to e, and compares the calculated degree of congestion with a predetermined congestion threshold. The congestion threshold indicates an upper limit of the degree of congestion, and when the degree of congestion is higher than the upper limit, it is determined that the area around the hub is crowded. The destination identification unit 13 identifies the hubs a to e in an area where the degree of congestion is equal to or lower than the congestion threshold. Then, the destination identification unit 13 sets the hub a to e closest to the location of the user who desires the experience as the destination of the user. The destination is the destination to which the user who desires the experience is heading, and is also the location where the user receives the experience (the providing location where the experience can be provided). In the example of FIG. 2 and FIG. 3, it is assumed that the user location of the user A is "City p", and that hubs a and d are within the area of ​​City p. Then, the provider that can provide the experience desired by the user A is Store 1. The hubs that can provide the product of Store 1 are a, b, and c. Hubs b and c are not included in the area of ​​City p, and hub a is included in the area of ​​City p. Therefore, the destination identification unit 13 identifies hub A as a destination corresponding to "Store 1," the provider of the experience desired by user A. The destination identification unit 13 also stores in the database 16, for each of hubs A to e, in association with information about the user who is scheduled to arrive.

[0027] The travel plan generating unit 14 generates a travel plan for moving to the destination based on the map information. The travel plan is route information from the user's current location to the destination identified by the destination identifying unit 13, the fare required to reach the destination, or travel time, etc. The travel plan includes at least route information, but the route information does not necessarily need to be represented by a route on a map, and may include the minimum information required for the user to move, such as train boarding and alighting stations. The travel plan is a driving route for a car, a travel route using a train, a walking route, etc.

[0028] The vehicle dispatch unit 15 dispatches a vehicle that will arrive at the destination to the provider. If the providing form of the provider identified by the provider identification unit 12 is home delivery, it is necessary to transport goods and the like from the store to the destination. In such a case, the vehicle dispatch unit 15 arranges for a vehicle for home delivery in accordance with the arrival of the user at the destination. The vehicle dispatch unit 15 transmits vehicle dispatch information to the provider 4.

[0029] The database 16 stores the user's desired experience data and provider data as a table. The database 16 also stores map information, etc. The provider table stored in the database 16 is stored so that at least the identification information of the provider corresponds to a product-available hub (a place where an experience can be provided). The identification information of the provider is indicated by a store name, ID, etc., as shown in FIG. 3. The product-available hub represents the location of a potential destination for a user who wishes to have an experience. In other words, the provider table stores data on the location that will be the user's destination and data on the provider in association with each other. The database 16 also stores the usage history of the user and the provider.

[0030] The transmission unit 17 is connected to the user terminal 2 and the terminal of the provider 4 via the network 3. The transmission unit 17 transmits a notification signal regarding the experience to the provider. The notification signal is a signal for notifying the provider that the user wishes to be provided with an experience at the destination indicated in the travel plan. By receiving this notification signal, the provider can confirm that there is a business opportunity at the hub. The transmission unit 17 also transmits data including the travel plan and information on the experience that can be provided to the terminal 2 of the user who wishes to have the experience. Since the experience content and destination specified on the server side may not match the user's wishes, information on the experience content and destination is sent to the user in advance.

[0031] The receiving unit 18 is connected to the user terminal 2 and the terminal of the provider 4 via the network 3. The receiving unit 18 receives data transmitted from the terminal 2 and data transmitted from the terminal of the provider 4.

[0032] Next, an overview of the information processing procedure executed in the system of this embodiment will be described with reference to the flowchart of FIG.

[0033] First, in step S1, when a user accesses the server 1 using the terminal 2, a screen is displayed on the user's terminal 2 on which the user can input information about the desired experience, such as the desired content, user location, desired time period for the experience, number of people, budget, etc., and the user inputs information about the desired experience into each item. In addition, a position detection sensor such as a GPS receiver provided on the terminal 2 detects latitude and longitude, and this position information is transmitted to the server 1 together with information about the desired experience.

[0034] In step S2, the desired experience receiving unit 11 of the server 1 receives the above information transmitted from the terminals 2 carried by the multiple users at predetermined time intervals (for example, 100 msec) via the network 3. The desired experience data transmitted from the terminals 2 includes information about the desired experience in addition to the ID of the user who owns the terminal 2, as shown in Fig. 2. The desired experience receiving unit 11 stores the obtained desired experience data in the database 16.

[0035] In step S3, the provider identification unit 12 of the server 1 refers to the data stored in the database 16 and identifies an experience provider based on the provider data and the desired experience data. The provider data is stored in a provider table. The desired experience data is data acquired from the terminal device 2 by the desired experience receiving unit 11. The provider identification unit 12 also identifies the content of the experience desired by the user from the experience request data. The content of the experience corresponds to the genre and representative menu information in the provider table. The provider identification unit 12 identifies a provider corresponding to the content of the identified experience as the experience provider in the provider table stored in the database 16.

[0036] In step S4, the destination identification unit 13 of the server 1 acquires data on congestion around the hub. The data on congestion is data used to calculate the degree of congestion around the hubs a to e, and includes traffic information in a traffic communication system, information in a system that manages private location information, and the like.

[0037] In step S5, the destination identification unit 13 of the server 1 refers to the data stored in the database 16 and identifies a destination corresponding to the experience provider and the experience providing location. The destination identification unit 13 also identifies a location that is not crowded as a destination using the congestion status data acquired in step S4. In step S6, the travel plan generation unit 14 generates a travel plan for the user to travel to the destination identified by the destination identification unit 13.

[0038] In step S7, the transmission unit 17 transmits data including the information on the experiences that can be provided and the travel plan to the user's terminal 2. In step S8, the terminal 2 displays the received data on the display and displays the destination and experience content specified by the server 1. consent Or, a screen for selecting refusal is displayed. If the user rejects the request, a rejection signal indicating the rejection is transmitted from the terminal 2 to the server 1, and the server 1 ends the information processing flow shown in Fig. 5. If the user accepts the request, the movement plan is finalized, and in step S9, the terminal 2 transmits an acceptance signal to the server 1.

[0039] In step S10, the provider identification unit 12 generates customer data after receiving the consent signal. FIG. 6 shows the customer data generated by the provider identification unit 12. The customer data includes information on users to be aggregated at a destination. The destination is indicated by a confirmed travel plan. As shown in FIG. 6, the customer data includes identification information of the hub that is the destination, the number of users, the user age group, the user stay, and the like. time , the primary user's preferences, desired products, the primary user's budget, etc. For example, if there is another user who has similar preferences to user A in FIG. 2 and desires a similar experience to user A, a provider that can provide the same experience as user A is identified as an experience provider for the other users. Then, the provider identification unit 12 stores information of other users who are scheduled to arrive at hub A in the database 16 in association with hub A. The provider identification unit 12 also stores information of multiple users in the database 16 in association with hub A. memoryWhen doing so, the user attributes are aggregated and stored in database 16. The customer data shown in Fig. 6 shows the aggregated user attributes. In other words, as shown in Fig. 6, about 10 to 20 users including user A gather at hub A, and the users who gather at hub A have common attributes as shown in the table in Fig. 6.

[0040] In step S11, the transmission unit 17 transmits a notification signal to the terminal of the provider 4. The notification signal includes the customer data of FIG. 6. In step S12, the provider 4 receives the notification signal and thereby obtains information about the user who will arrive at the destination. In the example of FIG. 6, the provider 4 can obtain information that the user will arrive at hub A and attribute information about the user who is scheduled to arrive at hub A. The provider 4 notification The user attributes contained in the signal can be used to ascertain the number of people arriving at hub A, the desired products, the user's preferences, etc., so that products tailored to the user can be prepared.

[0041] In step S13, the vehicle dispatch unit 15 dispatches a vehicle to the provider to arrive at the destination. Then, the server 1 ends the information processing flow shown in FIG.

[0042] As described above, the information of this embodiment process According to the system, the server 1 includes a database 16 that stores a provider that provides an experience to a user and a location where the provider can provide the experience in association with each other, a desired experience receiving unit 11 that acquires experience request data related to an experience desired by the user, a specification unit that specifies an experience provider that indicates a provider that can provide the experience desired by the user based on the data stored in the database 16 and the experience request data, a travel plan unit that specifies the location specified by the specification unit as the user's destination and generates a travel plan for the user to travel to the destination, and a transmission unit 17 that transmits a notification signal to the experience provider that notifies the user that the user wishes to be provided with an experience at the destination indicated by the travel plan. This allows the user to be provided with the experience desired at the destination, which is a location other than a store. In addition, when multiple providers 4 are aggregated at a destination, the user can receive multiple experiences at one destination.

[0043] The information of this embodiment process According to the system, the specifying unit sets the destination in an area where the congestion level is equal to or lower than a predetermined value. This makes it possible to set the experience providing location in an area with low population and / or vehicle density, avoiding crowded places.

[0044] The information of this embodiment process According to the system, the notification signal includes data indicating the attributes of the user. This allows the provider 4 to prepare a product or service according to the attributes of the user who will arrive at the destination. In addition, the provider 4 can grasp the aggregated desired information of the user, such as time, budget, preferences, number of people, etc., and therefore can provide a product or service that meets the user's desires.

[0045] The information of this embodiment process According to the system, the transmitter 17 transmits a signal including information indicating a travel plan to the user, thereby enabling matching between the provider 4 that provides the experience and the user.

[0046] The information of this embodiment process According to the system, the transmission unit 17 transmits a signal including information indicating a travel plan to the provider 4. This makes it possible to match the provider 4 that provides an experience with the user.

[0047] The information of this embodiment process According to the system, the server 1 includes a vehicle dispatch unit 15 that dispatches a vehicle to a destination to a provider 4. This allows the provider 4 to increase opportunities to provide a product to the destination.

[0048] The information of this embodiment process According to the system, the trip plan may be a plan for traveling using a vehicle, whereby the user can utilize the vehicle to reach a destination.

[0049] As a modification of this embodiment, the receiving unit 18 receives preparation status data indicating the preparation status of the experience from the provider 4, and the transmitting unit 17 transmits the preparation status data to the terminal device 2. For example, if the experience is related to eating and drinking, data indicating the cooking status of the food and drink corresponds to the preparation status data. The preparation status data is also expressed, for example, as the waiting time until the product is completed. By obtaining the preparation status data, the user can check the remaining time until the product is provided.

[0050] As a modification of this embodiment, notification The signal may include information on the arrival time of the user at the destination. The provider 4 can confirm the time the user will arrive at hub A from the user's arrival time included in the communication signal. In the customer data shown in FIG. 6, the time that is the start point of the user's stay time corresponds to the user's arrival time. In the example of FIG. 6, this is 11:00. Note that while the example of FIG. 6 shows data that aggregates information on the number of users, 10 to 20 people, the customer data may also show the user's arrival time as the time for each user arriving at hub A. Then, notification The provider 4 that receives the signal can confirm the arrival time of each user from the information on the user's arrival time contained in the notification signal, and can prepare the product in time for the user's arrival.

[0051] As a modification of this embodiment, the transmission unit 17 may transmit a notification signal to the provider 4 a predetermined time before the arrival time of the user. The predetermined time is set according to the preparation time for the provider to provide the experience. The preparation time may be input by the user of the provider at the time of initial registration, or may be set according to the genre of the provider. For example, if the time from receiving the notification signal to providing the product at the provision location is set to 8 hours and the user arrives at the provision location at 17:00, the transmission unit 17 transmits the notification signal at 9:00. The provider 4 that receives the notification signal can prepare the product in time for the user's arrival time (17:00). The preparation time may include the time until the provider 4 moves to the provision location, or the time for delivering the product from the provider 4 to the provision location.

[0052] The information processing procedures executed in the system of this embodiment do not necessarily have to be in the order shown in FIG. 5, and may be interchanged as appropriate. For example, the destination identification unit 13 identifies a destination that can be an experience providing location from the user's location information included in the experience desire data. The provider identification unit 12 identifies a provider that can provide the experience desired by the user from providers around the identified destination. In addition, each step of the control flow may be a single step consisting of multiple steps. For example, the step of identifying the experience provider and the step of identifying the destination may identify the provider and the destination in one step. In addition, it is not necessary to execute all the steps shown in FIG. 5, and for example, the control flow of steps S4, S13, etc. may be omitted.

[0053] The desired experience reception unit 11 corresponds to the "acquisition unit" of the present invention, the provider identification unit 12 corresponds to the "identification unit" of the present invention, and the destination identification unit 13 and the travel plan generation unit 14 correspond to the "travel plan unit" of the present invention. [Explanation of symbols]

[0054] 1. Server 2...User terminal device (terminal device) 3. Network 4…provider 11…Application Reception 12…Provider identification section 13…Destination identification department 14...Movement plan generation unit 15…Dispatch Department 16…Database 17...Transmitter 18…Receiver

Claims

1. a database that stores a provider that provides an experience to a user and a location where the provider can provide the experience in association with each other; An acquisition unit that acquires experience desire data related to the experience desired by the user; an identification unit that identifies an experience provider that can provide the experience desired by the user and a location of the experience provider based on the data stored in the database and the experience desired data; a travel planning unit that identifies the provision location identified by the identification unit as a destination of the user and generates a travel plan for the user to travel to the destination; a transmission unit that transmits a notification signal to the experience provider notifying the experience provider that the experience provider wishes to be provided at the destination indicated in the travel plan, the identification unit generates customer data including information of a plurality of users who are aggregated at the destination and who wish to have the same experience; The transmission unit is an information processing device that includes the customer data in the notification signal and transmits the notification signal to the experience provider.

2. 2. The information processing device according to claim 1, An information processing device in which the experience desired by the user is a purchase of a product by the user and / or a service received by the user.

3. 3. The information processing device according to claim 1, The notification signal includes data indicating attributes of the user.

4. In the information processing device according to any one of claims 1 to 3, The transmission unit is an information processing device that transmits a signal including information indicating the movement plan to the user.

5. In the information processing device according to any one of claims 1 to 4, The transmission unit is an information processing device that transmits a signal including information indicating the travel plan to the experience provider.

6. In the information processing device according to any one of claims 1 to 5, An information processing device comprising: a vehicle dispatch unit that dispatches a vehicle moving to the destination to the provider.

7. 7. The information processing device according to claim 1, a receiving unit that receives preparation status data indicating a preparation status of the experience to be provided to the user from the providing source; The transmission unit is an information processing device that transmits the preparation status data to the user.

8. In the information processing device according to any one of claims 1 to 7, The information processing device, wherein the travel plan is a plan for traveling using a vehicle.

9. In the information processing device according to any one of claims 1 to 8, The notification signal includes information about an arrival time when the user will arrive at the destination.

10. 10. The information processing device according to claim 9, The transmission unit transmits the notification signal to the experience provider a predetermined time before the arrival time, The predetermined time is set according to a preparation time for the experience provider to provide the experience.

11. In the information processing device according to any one of claims 1 to 10, The information processing device sets the destination within an area where the degree of crowding of people is equal to or lower than a predetermined value.

12. An information processing method for processing information regarding an experience desired by a user on a server, comprising: acquiring data from a database that stores a provider that provides an experience to the user and a location where the provider can provide the experience in association with each other; Acquire experience request data regarding an experience desired by the user; Identifying an experience provider that can provide the experience desired by the user and the providing location based on the data acquired from the database and the experience desired data; Identifying the identified provision location as a destination of the user, and generating a travel plan for the user to travel to the destination; generating customer data including information of a plurality of users that are aggregated at the destination and that desire the same experience; An information processing method for notifying the experience provider that the experience is desired to be provided at the destination indicated in the travel plan, and transmitting a notification signal including the customer data to the experience provider.

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