Communication terminal, program and display control device

Abstract

To provide a solution when a malfunction occurs in an electronic device that cannot be connected to a communication network. [Solution] The communication terminal 3 has an acquisition unit 371 that acquires connection information for connecting via wireless communication to an STB 1 that displays an image on a display device 2 and error information indicating an error that has occurred in the STB 1, a connection unit 372 that connects to the STB 1 via wireless communication based on the connection information acquired by the acquisition unit 371, and a transmission unit 374 that transmits to the STB 1 via wireless communication operation information for performing operations on the STB 1 to resolve an error indicated by the error information identified based on the error information acquired by the acquisition unit 371.

Description

[Technical field]

[0001] The present invention relates to a communication terminal, a program, and a display control device. [Background technology]

[0002] 2. Description of the Related Art Conventionally, when a malfunction occurs in electronic equipment such as a television or a tuner device, a technique is known in which the electronic equipment is remotely diagnosed via a communication network such as the Internet and a solution is provided (see, for example, Patent Document 1). [Prior art documents] [Patent documents]

[0003] [Patent Document 1] JP 2005-032192 A Summary of the Invention [Problem to be solved by the invention]

[0004] If an electronic device cannot be connected to a communication network, there is a problem in that a solution cannot be provided when a malfunction or the like occurs through remote diagnosis.

[0005] The present invention has been made in consideration of these points, and aims to provide a solution when a malfunction occurs in an electronic device that makes it impossible to connect to a communication network. [Means for solving the problem]

[0006] A communications terminal according to a first aspect of the present invention has an acquisition unit that acquires connection information for connecting via wireless communication to a display control device that displays an image on a display device and error information indicating an error that has occurred in the display control device, a connection unit that connects via wireless communication to the display control device based on the connection information acquired by the acquisition unit, and a transmission unit that transmits operation information to the display control device via wireless communication for operating the display control device to resolve an error indicated by the error information identified based on the error information acquired by the acquisition unit.

[0007] The acquisition unit may acquire the operation information by identifying the operation information that resolves the error indicated by the error information based on the acquired error information, and the transmission unit may transmit the operation information acquired by the acquisition unit to the display control device via the wireless communication.

[0008] The acquisition unit may transmit the acquired error information to a server and acquire the operation information for resolving the error indicated by the error information identified by the server, and the transmission unit may transmit the operation information acquired by the acquisition unit from the server to the display control device via the wireless communication.

[0009] The acquisition unit may transmit the acquired error information and location information indicating the location of the communication terminal to a server, and acquire the operation information for resolving the error indicated by the error information, identified based on fault information in an area corresponding to the location indicated by the location information, identified by the server, and the error information.

[0010] The communication terminal may further have an imaging unit, and the acquisition unit may read a code including the connection information and the error information displayed on the display device by the display control device using the imaging unit, and acquire the connection information and the error information contained in the read code.

[0011] The communications terminal may further have a display unit, and a reception unit that displays an operation screen on the display unit that accepts operation of the display control device using the operation information and accepts operation of the display control device, and the transmission unit may transmit the operation information to the display control device in response to the reception unit accepting operation of the display control device.

[0012] The display control device may operate based on the operation information for a predetermined operable time after detecting an error, and the transmission unit may identify a time for controlling the operation of the display control device based on the content of control indicated by the operation information, and transmit a request to the display control device to extend the operable time based on the identified time and the remaining time of the operable time.

[0013] The start timing of the operable time may be a timing at which the display control device and the communication terminal start a wireless communication connection. The communication terminal further has an imaging unit, and the acquisition unit reads a code containing the connection information and the error information displayed on the display control device using the imaging unit, acquires the connection information and the error information contained in the read code, and the start timing of the operable time may be the timing when the display control device displays the code on the display device.

[0014] The acquisition unit may acquire authority control information from a server to enable the display control device to accept operations corresponding to a specified authority, and the transmission unit may transmit the authority control information acquired by the acquisition unit to the display control device.

[0015] The acquisition unit may transmit the error information to a server and acquire the operation information corresponding to the error information from the server, and the transmission unit may transmit the operation information acquired by the acquisition unit to the display control device.

[0016] The acquisition unit may acquire remote operation information from the server as the operation information, which is used by a support center that supports the display control device to remotely operate the display control device, and the transmission unit may transmit the remote operation information to the display control device via the wireless communication.

[0017] The display control device may operate based on the operation information for a predetermined operable time after detecting an error, the acquisition unit may acquire the remote operation information including an extension request to extend the operable time from the server, and the transmission unit may transmit the remote operation information including the extension request to the display control device via the wireless communication.

[0018] The communication terminal may further have an imaging unit, and the acquisition unit may acquire an image of the display device captured by the imaging unit, transmit the acquired error information and the captured image to a server, and acquire the operation information identified based on the error information and a model number of the display device identified from an image of the display device shown in the captured image.

[0019] A program relating to a second aspect of the present invention causes a communication terminal to function as an acquisition unit that acquires connection information for connecting via wireless communication to a display control device that displays an image on a display device and error information indicating an error that has occurred in the display control device, a connection unit that connects via wireless communication to the display control device based on the connection information acquired by the acquisition unit, and a transmission unit that transmits operation information to the display control device via wireless communication for operating the display control device to resolve an error indicated by the error information identified based on the error information acquired by the acquisition unit.

[0020] A display control device according to a third aspect of the present invention is a display control device that displays an image on a display device, and includes a detection unit that detects an error that has occurred in the display control device, a display control unit that, when the detection unit detects the error, causes the display device to display connection information for establishing a wireless communication connection with a communication terminal of a user using the display control device, a connection unit that connects to the communication terminal via wireless communication based on the connection information, a receiving unit that receives operation information from the communication terminal via wireless communication for operating the display control device to resolve the error that the communication terminal has acquired from a server, and an operation control unit that controls the operation of the display control device based on the operation information received by the receiving unit.

[0021] The operation control unit may control the operation of the display control device based on the operation information received by the receiving unit for a predetermined operable time period after detecting an error. The operation control unit may identify a time for controlling the operation of the display control device based on the content of control indicated by the operation information received by the receiving unit, and extend the operable time based on the identified time. Effect of the Invention

[0022] The present invention has an effect of providing a solution when a malfunction occurs in an electronic device that cannot be connected to a communication network. [Brief description of the drawings]

[0023] [Figure 1] FIG. 1 is a diagram illustrating an overview of an information processing system. [Diagram 2] FIG. 2 is a diagram illustrating a functional configuration of a set-top box. [Diagram 3] FIG. 13 is a diagram showing an example of a connection screen. [Figure 4] FIG. 2 is a diagram illustrating a functional configuration of the communication terminal. [Diagram 5] FIG. 13 is a diagram illustrating an example of an operation screen. [Figure 6] FIG. 2 is a sequence diagram showing an example of a processing flow in the information processing system. DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENTS

[0024] [Outline of Information Processing System S] 1 is a diagram showing an overview of an information processing system S. The information processing system S has a set-top box (hereinafter, referred to as "STB") 1 as a display control device, a display device 2, a communication terminal 3, and a server 4, and is a system that enables a user to operate the STB 1 when a malfunction or the like occurs in the STB 1.

[0025] The STB 1 is connected to the display device 2 via HDMI (High-Definition Multimedia Interface) (registered trademark) or the like. The STB 1 can perform short-distance wireless communication with external devices such as a communication terminal 3 via Bluetooth (registered trademark) or the like, but does not have an interface for connecting to a communication network such as the Internet, and is therefore not connectable to the communication network. When the STB 1 detects that a malfunction or the like has occurred in itself, it displays on the display device 2 a code including connection information for the communication terminal 3 to connect to the STB 1 via wireless communication and error information indicating the malfunction or the like ((1) in FIG. 1). The code is, for example, a two-dimensional code such as a QR code (registered trademark).

[0026] The communication terminal 3 is, for example, a smartphone having an imaging function. The communication terminal 3 reads the code displayed on the display device 2 ((2) in FIG. 1) and acquires the connection information and error information contained in the code ((3) in FIG. 1). Upon acquiring the error information, the communication terminal 3 transmits the acquired error information to the server 4 ((4) in FIG. 1).

[0027] The server 4 is, for example, a server operated by a support center that supports the STB 1, and provides operation information for the STB 1 for resolving an error indicated by the error information. When the server 4 acquires error information from the communication terminal 3, it identifies operation information for the STB 1 for resolving the error based on the error indicated by the acquired error information, and transmits the identified operation information to the communication terminal 3 ((5) in FIG. 1).

[0028] When the communication terminal 3 receives the operation information, it displays an operation screen for operating the STB 1 based on the operation information on its display unit, and transmits the operation information to the STB 1 in response to receiving an operation from the user ((6) in FIG. 1). In this way, the information processing system S can provide a solution when a malfunction occurs in an electronic device that cannot be connected to a communication network.

[0029] [STB1 Functional Configuration] Next, the functions of the STB 1 and the communication terminal 3 of the information processing system S will be described. First, the functional configuration of the STB 1 will be described. Here, a description of the general functions of the STB 1 as a set-top box will be omitted, and the functions of the STB 1 according to the present invention will be described. FIG. 2 is a diagram showing the functional configuration of the STB 1. The STB 1 has a short-range wireless communication unit 11, a storage unit 12, and a control unit 13.

[0030] The short-distance wireless communication unit 11 is an interface for short-distance wireless communication for transmitting and receiving data to and from the communication terminal 3 via Bluetooth, NFC (Near Field Communication), or the like.

[0031] The storage unit 12 is a storage medium that stores various data, and includes a ROM (Read Only Memory), a RAM (Random Access Memory), etc. The storage unit 12 stores a program executed by the control unit 13. The storage unit 12 stores a program that causes the control unit 13 to function as a detection unit 131, a display control unit 132, a connection unit 133, a receiving unit 134, and an operation control unit 135.

[0032] The control unit 13 is, for example, a CPU (Central Processing Unit). The control unit 13 executes a program stored in the storage unit 12 to function as a detection unit 131, a display control unit 132, a connection unit 133, a receiving unit 134, and an operation control unit 135.

[0033] The detection unit 131 detects an error that occurs in the STB 1. For example, the detection unit 131 detects various errors such as a communication error that prevents the STB 1 from receiving a broadcast signal that the STB 1 can receive, and a decode error that prevents the STB 1 from generating an image based on a broadcast signal.

[0034] When the detection unit 131 detects an error, the display control unit 132 causes the display device 2 to display connection information for establishing a wireless communication connection with the communication terminal 3 of the user who uses the STB 1. For example, the display control unit 132 generates a code including the connection information and error information indicating the error detected by the detection unit 131, and causes the display device 2 to display a connection screen including the code, thereby displaying the connection information on the display device 2. Here, the connection information includes, for example, an STBID such as a serial number for identifying the STB 1, and the communication terminal 3 can identify the STB 1 based on the STBID.

[0035] Fig. 3 is a diagram showing an example of a connection screen. As shown in Fig. 3, the connection screen displays a two-dimensional code including connection information and error information, and also displays a message prompting the communication terminal 3 to read the code.

[0036] The connection unit 133 connects to the communication terminal 3 through wireless communication based on the connection information. Specifically, in response to a code being read in the communication terminal 3, the connection information contained in the code being acquired, and a connection request being made based on the connection information, the connection unit 133 connects to the communication terminal 3 through short-range wireless communication by coordinating the short-range wireless communication unit 11 with a short-range wireless communication unit 32 of the communication terminal 3, which will be described later.

[0037] The receiving unit 134 receives, from the communication terminal 3 via short-range wireless communication, operation information for operating the STB 1 to resolve the error acquired by the communication terminal 3 from the server 4. After the STB 1 and the communication terminal 3 are connected by the connection unit 133 via short-range wireless communication, the receiving unit 134 receives the operation information from the communication terminal 3 via short-range wireless communication.

[0038] The operation control unit 135 controls the operation of the STB 1 based on the operation information received by the receiving unit 134. For example, after the detection unit 131 detects an error, the operation control unit 135 controls the operation of the STB 1 based on the operation information received by the receiving unit 134 for a predetermined operable time.

[0039] The start timing of the operable time is the timing when the STB 1 and the communication terminal 3 start wireless communication, that is, the timing when the connection unit 133 communicates with the communication terminal 3 to cooperate with short-range wireless communication and establishes a connection. Note that the start timing of the operable time is set to the timing when the STB 1 and the communication terminal 3 start wireless communication, but is not limited to this, and may be the timing when the display control unit 132 causes the display device 2 to display a code including connection information.

[0040] Furthermore, the operation control unit 135 may specify the time for controlling the operation of the STB 1 based on the content of the operation indicated by the operation information received by the receiving unit 134, and extend the operable time based on the specified time. For example, the content of the operation indicated by the operation information and the time for controlling the operation of the STB 1 corresponding to the content are stored in association with each other in the storage unit 12. Then, the operation control unit 135 refers to the storage unit 12 and specifies the time for controlling the operation of the STB 1 corresponding to the content of the operation indicated by the received operation information.

[0041] The operation control unit 135 calculates the difference between the remaining operable time at the time when the received operation information was identified and the time to control the identified operation of the STB 1, and extends the operable time to exceed the calculated difference. In this way, the STB 1 can adjust the operable time to an appropriate time corresponding to the operation information from the communication terminal 3.

[0042] [Functional configuration of communication terminal 3] Next, a description will be given of the functional configuration of the communication terminal 3. Fig. 4 is a diagram showing the functional configuration of the communication terminal 3. The communication terminal 3 has a communication unit 31, a short-range wireless communication unit 32, an imaging unit 33, a display unit 34, an operation unit 35, a storage unit 36, and a control unit 37.

[0043] The communication unit 31 is a communication interface for transmitting and receiving data to and from an external device such as the server 4 via a communication network such as the Internet or a mobile phone line. The short-distance wireless communication unit 32 is a short-distance wireless communication interface for transmitting and receiving data to and from the STB via Bluetooth, NFC, or the like.

[0044] The imaging unit 33 is, for example, a camera. The imaging unit 33 captures an image of the code displayed on the display device 2, thereby reading the code. The display unit 34 is a display that displays various information. The operation unit 35 is, for example, a button or a touch panel provided so as to be superimposed on the display unit 34, and receives operations from the user of the communication terminal 3.

[0045] The storage unit 36 ​​is a storage medium including a ROM, a RAM, etc. The storage unit 36 ​​stores a program executed by the control unit 37. The storage unit 36 ​​stores a program that causes the control unit 37 to function as an acquisition unit 371, a connection unit 372, a reception unit 373, and a transmission unit 374.

[0046] The control unit 37 is, for example, a CPU. The control unit 37 executes a program stored in the storage unit 12 to function as an acquisition unit 371, a connection unit 372, a reception unit 373, and a transmission unit 374.

[0047] The acquisition unit 371 acquires connection information for connecting to the STB 1 via wireless communication and error information indicating an error that has occurred in the STB 1. For example, in response to a user's imaging operation performed by the operation unit 35, the acquisition unit 371 reads a code including the connection information and error information displayed on the display device 2 using the imaging unit 33, and acquires the connection information and error information included in the read code.

[0048] When acquiring error information, acquiring unit 371 transmits the acquired error information to server 4 and acquires operation information of STB 1 corresponding to the error information from server 4. For example, memory unit 36 ​​stores the URL of server 4 as an access destination, and when acquiring error information, acquiring unit 371 adds the error information to the URL of server 4 as a parameter and transmits the error information to server 4 by accessing the URL. Then, acquiring unit 371 acquires the operation information of STB 1 by acquiring an operation acceptance page including the operation information from server 4.

[0049] The acquisition unit 371 may transmit the acquired error information and the STBID included in the connection information to the server 4. Then, the acquisition unit 371 may acquire operation information identified based on the error information and the STBID from the server 4. In this manner, the communication terminal 3 can acquire operation information of the STB1 that corresponds to the model number of the STB1 identified based on the STBID.

[0050] The acquiring unit 371 may also transmit the acquired error information and a captured image of the display device 2 captured by the imaging unit 33 to the server 4. Then, the acquiring unit 371 may acquire, from the server 4, operation information identified based on the error information and the model number of the display device 2 identified from the image of the display device 2 shown in the captured image. In this way, the communication terminal 3 can acquire the operation information of the STB 1 corresponding to the model number of the display device 2.

[0051] The acquisition unit 371 may also transmit error information and location information indicating the location of the communication terminal 3 to the server 4, and acquire, in the server 4, operation information for resolving the error indicated by the error information, identified based on the fault information and the error information in the area indicated by the location information. In this case, the acquisition unit 371 may acquire information indicating the cause of the error, identified based on the fault information and the error information. Furthermore, when the acquisition unit 371 cannot resolve the fault information by controlling the STB 1 based on the fault information and the error information, it may acquire only the information indicating the cause of the error. In this way, the communication terminal 3 can cause the user of the STB 1 to take appropriate action for an error corresponding to a fault that has occurred in a specific area.

[0052] Furthermore, the acquisition unit 371 may acquire, as operation information from the server 4, remote operation information for a support center that supports the STB 1 to remotely operate the STB 1. For example, when the error indicated by the error information is an error that is difficult to solve by a user's operation, the acquisition unit 371 receives remote operation information for the support center to remotely operate the STB 1. Furthermore, the acquisition unit 371 may acquire, from the server 4, remote operation information including an extension request to extend the operable time of the STB 1.

[0053] Moreover, the acquiring unit 371 transmits the error information to the server 4 and acquires the operation information corresponding to the error information from the server 4, but this is not limited to the above. The acquiring unit 371 may acquire the operation information by identifying the operation information that resolves the error indicated by the error information based on the acquired error information.

[0054] In this case, for example, the acquisition unit 371 may acquire in advance from the server 4 information for operation identification that associates error information with operation information corresponding to the error information, and store the information in the storage unit 36. Then, upon acquiring the error information, the acquisition unit 371 refers to the information for operation identification stored in the storage unit 36 ​​and acquires the operation information by identifying the operation information corresponding to the acquired error information. In this way, the communication terminal 3 can acquire the operation information even if it is unable to communicate with the server 4 due to a communication failure or the like at the time when the error information is acquired.

[0055] The acquisition unit 371 transmits the error information to the server 4, but when the two-dimensional code includes an STBID, the acquisition unit 371 may transmit the phone number assigned to the communication terminal 3 together with the STBID to the server 4. In this case, the server 4 receives the error information, the STBID, and the phone number assigned to the communication terminal 3 from the communication terminal 3.

[0056] The server 4 stores STB contract information indicating a contract with a user regarding the use of the STB 1. The STB contract information includes an STB ID and a telephone number assigned to the communication terminal 3 possessed by the user. When the server 4 receives error information and the STB ID from the communication terminal 3, it refers to the STB contract information including the STB ID and identifies the telephone number assigned to the communication terminal 3.

[0057] The server 4 transmits the operation information to the communication terminal 3 on the condition that the identified telephone number matches the telephone number of the communication terminal 3 that received the operation information. In this manner, it is possible to prevent a communication terminal of a third party who is not a subscriber of the STB 1 from illegally receiving the operation information.

[0058] In addition, when the STB 1 is used by a family or the like, the subscriber of the STB 1 and the user of the communication terminal 3 may be different, and the telephone number of the subscriber of the STB 1 may differ from the telephone number of the communication terminal 3. In response to this case, when the identified telephone number does not match the telephone number of the communication terminal 3 received by the server 4, the server 4 may refer to the contract information of the mobile phone, which includes the telephone number of the user managed by the communication carrier and the telephone numbers of other users associated with the user, and identify one or more other telephone numbers associated with the telephone number of the communication terminal 3 received by the server 4.

[0059] Then, the server 4 may transmit operation information to the communication terminal 3 on the condition that any one of the one or more other specified telephone numbers matches the telephone number specified from the STB contract information. In this case, the server 4 may transmit a message for accepting approval of the operation of the STB 1 based on the operation information to the communication terminal to which the telephone number specified from the STB contract information is assigned, by SMS (Short Message Service) or the like, and transmit the operation information to the communication terminal 3 in response to accepting the approval of the operation. In this way, when the user of the communication terminal 3 is a family member or the like of the subscriber of the STB 1, it is possible to transmit the operation information to the communication terminal 3.

[0060] The connection unit 372 connects to the STB1 via wireless communication based on the connection information acquired by the acquisition unit 371. For example, the connection unit 372 identifies the STB1 to be connected based on the STBID included in the connection information. Then, the connection unit 372 connects via short-range wireless communication by coordinating the short-range wireless communication unit 32 with the short-range wireless communication unit 11 of the identified STB1.

[0061] The reception unit 373 displays an operation screen on the display unit 34 for accepting operation of the STB 1 using the operation information acquired by the acquisition unit 371, and accepts the operation of the STB 1 from the user. For example, the reception unit 373 displays the operation acceptance page acquired by the acquisition unit 371 as an operation screen on the display unit 34, and accepts the operation of the STB 1 from the user.

[0062] Fig. 5 is a diagram showing an example of an operation screen. In the example of the operation screen shown in Fig. 5(a), it can be seen that a fault content, a support content corresponding to the fault content, and a button B1 for accepting transmission of operation information corresponding to the support content, i.e., operation information corresponding to error information, are displayed. In addition, the example of the operation screen shown in Fig. 5(b) shows an example in which the operation information is remote operation information, and it can be seen that an execution button B2 for permitting remote operation of the STB1 by the support center is displayed.

[0063] When the execute button B2 for permitting remote operation is pressed and the user requests remote support, the support center may troubleshoot while contacting the user. In this case, the reception unit 373 displays at least one of video, image, audio, and text information on the operation screen to explain the confirmation contents of the STB1 to the user.

[0064] In response to this, the reception unit 373 may select which of the video, image, sound, and text information to include on the operation screen based on the remaining communication capacity that the communication terminal 3 can communicate at a predetermined communication speed within a predetermined period. For example, when the remaining communication capacity is less than a predetermined threshold, the reception unit 3 includes only text information on the operation screen, and when the remaining communication capacity is equal to or greater than the predetermined threshold, the reception unit 3 includes at least one of the video, image, and sound on the operation screen. In this manner, the communication terminal 3 can prevent excessive consumption of communication capacity when the remaining communication capacity is small.

[0065] The transmission unit 374 transmits, to the display control device by wireless communication, operation information for operating the STB 1 to resolve the error indicated by the error information, which is specified based on the error information acquired by the acquisition unit 371. The transmission unit 374 transmits, via the short-range wireless communication unit 32, the operation information for the STB 1 acquired by the acquisition unit 371 to the STB 1 by short-range wireless communication.

[0066] For example, in response to the reception unit 373 receiving an instruction to operate the STB 1 via the operation screen, the transmission unit 374 transmits operation information to the STB 1. For example, when the button B1 is pressed on the operation screen shown in FIG. 5(a) and the reception unit 373 receives an instruction to operate the STB 1, the transmission unit 374 transmits operation information corresponding to the button B1 to the STB 1.

[0067] 5(b) on the operation screen for accepting permission to remotely operate the STB1, the transmission unit 374 transmits remote operation information corresponding to the button B1 to the STB1. If the remote operation information includes an extension request for extending the available operation time, the transmission unit 374 transmits the remote operation information including the extension request to the STB1.

[0068] Note that the transmission unit 374 receives operation information including an extension request from the server 4, and requests the STB 1 to extend the operable time by transmitting the operation information including the extension request to the STB 1, but this is not limited to the above. The transmission unit 374 may specify a time for controlling the operation of the STB 1 based on the content of control indicated by the operation information, and calculate an extension time for the operable time based on the specified time and the remaining time of the operable time. The transmission unit 374 may then transmit an extension request to the STB 1 to extend the operable time by the calculated extension time of the operable time, while transmitting the operation information. In this manner, the STB 1 does not need to perform a calculation process for the operation extension time, and the load on the STB 1 can be reduced.

[0069] Furthermore, when remote operation information is sent to the STB 1 and remote operation is performed from the support center, a specific operation that is not performed in normal operations may be performed. The execution authority for executing the specific operation may be set higher than the execution authority for executing normal operations. In response to this, the acquisition unit 371 may acquire authority control information from the server 4 when receiving remote operation information, for example, to accept a specific operation corresponding to a predetermined authority that is a higher execution authority than the execution authority for executing normal operations.

[0070] Then, when the acquisition unit 371 acquires the authority control information from the server 4, the transmission unit 374 may transmit the authority control information to the STB 1. In this case, when the reception unit 134 receives the authority control information and then receives operation information related to a specific operation that requires a predetermined authority, the operation control unit 135 of the STB 1 executes the specific operation. In this case, the authority control information may be encrypted based on key information corresponding to the STB ID, and may be decrypted in the STB 1 having the STB ID. In this way, the STB 1 can accept operation information for a specific operation with stronger authority only when it receives the authority control information, and execute the specific operation.

[0071] [Processing flow in information processing system S] Next, a description will be given of the flow of processing in the information processing system S. Fig. 6 is a sequence diagram showing an example of the flow of processing in the information processing system S. This sequence starts when the detection unit 131 of the STB 1 detects an error that has occurred in the STB 1.

[0072] First, in response to detection of an error by detection unit 131, display control unit 132 generates a code including connection information for establishing a short-range wireless communication connection with communication terminal 3 and error information indicating the error (S1). Display control unit 132 causes display device 2 to display the generated code (S2).

[0073] The acquisition unit 371 of the communication terminal 3 reads the code displayed on the display device 2 in response to a user's imaging operation using the operation unit 35 (S3), and acquires the connection information and error information contained in the read code (S4).

[0074] The acquiring unit 371 transmits the acquired error information to the server 4 (S5). Then, the acquiring unit 371 acquires the operation information by acquiring an operation reception page including operation information of the STB 1 corresponding to the error information from the server 4 (S6).

[0075] The connection unit 372 identifies the STB1 to be connected based on the STBID included in the connection information acquired by the acquisition unit 371, and establishes a short-range wireless communication connection with the STB1 based on the identified STBID (S7). Note that in this sequence, the connection unit 372 establishes a short-range wireless communication connection with the STB1 after S6, but is not limited to this, and may establish a short-range wireless communication connection before the processing of S5 and S6, or may establish a short-range wireless communication connection in parallel with the processing of S5 and S6.

[0076] The accepting unit 373 causes the display unit 34 to display the operation acceptance page acquired by the acquiring unit 371 as an operation screen (S8). If the accepting unit 373 determines that an operation of the STB 1 has been accepted from the user on the operation screen (YES in S9), the process proceeds to S10, and if the accepting unit 373 determines that an operation of the STB 1 has not been accepted (NO in S9), the process executes S9 again.

[0077] In S10, the transmission unit 374 transmits operation information to the STB 1. The reception unit 134 of the STB 1 receives the operation information from the communication terminal 3. Next, the operation control unit 135 controls the operation of the STB 1 based on the operation information received by the receiving unit 134 (S11).

[0078] [Variations] In the above-described embodiment, the display control unit 132 generates a code including connection information and error information and causes the display device 2 to display the code, but this is not limited thereto. The display control unit 132 may generate a code including connection information without including error information and cause the display device 2 to display the code. In this case, the control unit 13 of the STB 1 may transmit the error code to the communication terminal 3 via short-range wireless communication in response to the connection unit 133 connecting with the communication terminal 3 via short-range wireless communication.

[0079] [Effects on information processing system S] As described above, in the information processing system S according to the present embodiment, the communication terminal 3 acquires connection information for connecting to the STB 1 via wireless communication and error information indicating an error that has occurred in the STB 1, connects to the STB 1 via wireless communication based on the connection information, and transmits to the STB 1 via wireless communication operation information for operating the STB 1 to resolve the error identified based on the acquired error information. In this way, the information processing device 1 can provide a solution when a malfunction occurs in an electronic device that cannot be connected to a communication network.

[0080] Furthermore, this invention will make it possible to contribute to Goal 9 of the United Nations' Sustainable Development Goals (SDGs), which is to "build resilient infrastructure, promote industry, innovation and infrastructure."

[0081] Although the present invention has been described above using the embodiments, the technical scope of the present invention is not limited to the scope described in the above embodiments, and various modifications and changes are possible within the scope of the gist of the present invention. For example, all or part of the device can be configured by distributing or integrating functionally or physically in any unit. In addition, new embodiments resulting from any combination of multiple embodiments are also included in the embodiments of the present invention. The effect of the new embodiment resulting from the combination combines the effect of the original embodiment. [Explanation of symbols]

[0082] 1 Set-top box 2 Display device 3. Communication terminals 4 Server 11 Near Field Wireless Communication Department 12 Storage section 13 Control section 31 Communications Department 32 Near Field Wireless Communication Department 33 Imaging unit 34 Display section 35 Control section 36 Memory section 37 Control Unit 131 Detection unit 132 Display control section 133 Connection 134 Receiving section 135 Motion control section 371 Acquisition Department 372 Connection 373 Reception 374 Transmitter

Claims

1. A communication terminal for wireless communication, an acquisition unit that acquires connection information for wirelessly connecting to a display control device that displays an image on a display device and error information indicating an error that has occurred in the display control device, transmits the acquired error information and location information indicating a location of the communication terminal to a server, and acquires operation information from the server for operating the display control device to resolve the error indicated by the error information identified based on failure information in an area corresponding to the location indicated by the location information identified by the server and the error information; a connection unit that connects to the display control device via wireless communication based on the connection information acquired by the acquisition unit; a transmission unit that transmits the operation information acquired by the acquisition unit to the display control device via the wireless communication; A communication terminal having the above configuration.

2. a display control device that displays an image on a display device, the display control device operating based on operation information for performing an operation of the display control device to resolve the error for a predetermined operable time period after detecting an error, and an acquisition unit that acquires connection information for connecting via wireless communication with the display control device and error information indicating an error that has occurred in the display control device; a connection unit that connects to the display control device via wireless communication based on the connection information acquired by the acquisition unit; a transmission unit that transmits the operation information identified based on the error information acquired by the acquisition unit to the display control device via the wireless communication, identifies a time for controlling the operation of the display control device based on content of control indicated by the operation information, and transmits a request to extend the operable time to the display control device based on the identified time and a remaining time of the operable time; A communication terminal having the above configuration.

3. the start timing of the operable time is the start timing of a wireless communication connection between the display control device and the communication terminal; The communication terminal according to claim 2.

4. The imaging unit further includes: the acquisition unit reads, by the imaging unit, a code including the connection information and the error information displayed on the display control device, and acquires the connection information and the error information included in the read code; the start timing of the operable time is the timing when the display control device causes the display device to display the code; The communication terminal according to claim 2.

5. an acquisition unit that acquires connection information for wirelessly connecting to a display control device that displays an image on a display device and error information indicating an error that has occurred in the display control device, transmits the acquired error information to a server, and resolves the error indicated by the error information identified based on the error information identified by the server, and acquires remote operation information from the server as operation information for operating the display control device, with which a support center that supports the display control device can remotely operate the display control device; a connection unit that connects to the display control device via wireless communication based on the connection information acquired by the acquisition unit; a transmission unit that transmits the remote operation information acquired by the acquisition unit to the display control device via wireless communication; A communication terminal having the above configuration.

6. the display control device operates based on the operation information for a predetermined operable time after detecting an error; the acquiring unit acquires the remote operation information including an extension request for extending the available operation time from the server, The transmission unit transmits the remote operation information including the extension request to the display control device via the wireless communication. The communication terminal according to claim 5.

7. An imaging unit; an acquisition unit that acquires connection information for connecting via wireless communication to a display control device that displays an image on a display device, error information indicating an error that has occurred in the display control device, and an image captured by the imaging unit of the display device, transmits the acquired error information and the captured image to a server, and acquires from the server operation information for operating the display control device to resolve the error indicated by the error information, the operation information being specified based on the error information and a model number of the display device specified from an image of the display device shown in the captured image; a connection unit that connects to the display control device via wireless communication based on the connection information acquired by the acquisition unit; a transmission unit that transmits the operation information acquired by the acquisition unit to the display control device via the wireless communication; A communication terminal having the above configuration.

8. The acquisition unit reads, by the imaging unit, a code including the connection information and the error information displayed on the display device by the display control device, and acquires the connection information and the error information included in the read code. The communication terminal according to claim 7.

9. the acquiring unit acquires the operation information by identifying the operation information that resolves the error indicated by the error information, based on the acquired error information; The transmission unit transmits the operation information acquired by the acquisition unit to the display control device via the wireless communication. A communication terminal according to claim 1, 2, 5 or 7.

10. The imaging unit further includes: The acquisition unit reads, by the imaging unit, a code including the connection information and the error information displayed on the display device by the display control device, and acquires the connection information and the error information included in the read code. A communication terminal according to claim 1, 2 or 5.

11. A display unit; a reception unit that displays an operation screen on the display unit, the operation screen receiving instructions to operate the display control device using the operation information, and receives an operation of the display control device; and The transmission unit transmits the operation information to the display control device in response to the reception unit receiving the instruction to operate the display control device. A communication terminal according to claim 1, 2, 5 or 7.

12. The acquisition unit acquires authority control information for allowing the display control device to accept an operation corresponding to a predetermined authority from a server, The transmission unit transmits the authority control information acquired by the acquisition unit to the display control device. A communication terminal according to claim 1, 2, 5 or 7.

13. A communication terminal, an acquisition unit that acquires connection information for wirelessly connecting to a display control device that displays an image on a display device and error information indicating an error that has occurred in the display control device, transmits the acquired error information and location information indicating a location of the communication terminal to a server, and acquires operation information from the server for operating the display control device to resolve the error indicated by the error information identified based on failure information in an area corresponding to the location indicated by the location information identified by the server and the error information; a connection unit that connects to the display control device via wireless communication based on the connection information acquired by the acquisition unit; and a transmission unit that transmits the operation information acquired by the acquisition unit to the display control device via wireless communication; A program that functions as a

14. A communication terminal, a display control device that displays an image on a display device, the display control device operating based on operation information for performing an operation of the display control device to resolve the error for a predetermined operable time period after detecting an error, and an acquisition unit that acquires connection information for connecting via wireless communication with the display control device and error information indicating an error that has occurred in the display control device; a connection unit that connects to the display control device via wireless communication based on the connection information acquired by the acquisition unit; and a transmission unit that transmits the operation information identified based on the error information acquired by the acquisition unit to the display control device via the wireless communication, identifies a time for controlling the operation of the display control device based on content of control indicated by the operation information, and transmits a request to extend the operable time to the display control device based on the identified time and a remaining time of the operable time; A program that functions as a

15. A communication terminal, an acquisition unit that acquires connection information for wirelessly connecting to a display control device that displays an image on a display device and error information indicating an error that has occurred in the display control device, transmits the acquired error information to a server, and resolves the error indicated by the error information identified based on the error information identified by the server, and acquires remote operation information from the server as operation information for operating the display control device, with which a support center that supports the display control device can remotely operate the display control device; a connection unit that connects to the display control device via wireless communication based on the connection information acquired by the acquisition unit; and a transmission unit that transmits the remote operation information acquired by the acquisition unit to the display control device via wireless communication; A program that functions as a

16. A communication terminal having an imaging unit, an acquisition unit that acquires connection information for connecting via wireless communication to a display control device that displays an image on a display device, error information indicating an error that has occurred in the display control device, and a captured image of the display device captured by the imaging unit, transmits the acquired error information and the captured image to a server, and acquires from the server operation information for operating the display control device to resolve the error indicated by the error information, the operation information being specified based on the error information and a model number of the display device specified from an image of the display device shown in the captured image; a connection unit that connects to the display control device via wireless communication based on the connection information acquired by the acquisition unit; and a transmission unit that transmits the operation information acquired by the acquisition unit to the display control device via wireless communication; A program that functions as a

17. A display control device that displays an image on a display device, A detection unit that detects an error that has occurred in the display control device; a display control unit that, when the detection unit detects the error, causes the display device to display connection information for establishing a wireless communication connection with a communication terminal of a user who uses the display control device; and a connection unit that connects to the communication terminal via wireless communication based on the connection information; a receiving unit that receives, from the communication terminal via the wireless communication, operation information for operating the display control device to resolve the error acquired by the communication terminal from the server; an operation control unit that controls an operation of the display control device based on the operation information received by the receiving unit for a predetermined operable time after the detection unit detects an error; A display control device having the following.

18. The operation control unit specifies a time for controlling the operation of the display control device based on the content of control indicated by the operation information received by the receiving unit, and extends the operable time based on the specified time. The display control device according to claim 17.

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