Online viewing support system, online viewing support device, and online viewing support program

Abstract

To provide an online preview support system that reduces workloads of a person in charge and a user for holding an online preview, while providing a prospective buyer with the same information, satisfaction, and peace of mind as a conventional preview conducted at the site.SOLUTION: An online preview support system includes a user terminal, an acquisition unit, a provision unit, an output unit, a registration unit, a reception unit, and a notification unit. The output unit outputs an image acquired by the acquisition unit and information provided by the provision unit to be visualized at the user terminal. The registration unit receives a registration from a guidance staff for a candidate date and time when an online preview are available. The reception unit accepts a reservation of the online preview by receiving a selection from the candidate date and time by a user. The notification unit transmits a notification to the guidance staff and the user such that the online preview is started at the date and time the reservation is accepted.SELECTED DRAWING: Figure 1

Description

[Technical field]

[0001] The present invention relates to an online preview support system, an online preview support device, and an online preview support program. [Background technology]

[0002] 2. Description of the Related Art In recent years, with the development of information processing technology, various products and services are provided online via networks.

[0003] For example, when considering purchasing a house, it was common for a prospective buyer to visit the property (also called a viewing or tour) and check the property in person by visiting the site or a model room. However, in recent years, influenced by various changes in the social environment, technology has been proposed for conducting viewings online (for example, see Patent Document 1). [Prior art documents] [Patent documents]

[0004] [Patent Document 1] Patent No. 6865992 Summary of the Invention [Problem to be solved by the invention]

[0005] However, in the online viewing technology described in the above patent document, although images of the property can be viewed, it is not possible to view the property together with the person in charge, receive a guided tour or explanation of the property from the person in charge, or ask various questions or consult with the person in charge, as in a conventional viewing. Therefore, there is a problem that it is difficult for a potential buyer to obtain the information, satisfaction, and peace of mind necessary to make the big decision to purchase a house. In addition, there is no system for efficiently scheduling online viewings, making reservations, issuing and sending access information to the system, etc., so there is a problem that the workload of the person in charge and the user until the online viewing is held is large.

[0006] The present invention has been made in consideration of the above-mentioned circumstances, and aims to provide an online viewing support system, online viewing support device, and online viewing support program that reduces the workload of the person in charge and the user in charge of holding an online viewing, while providing prospective buyers with the same information, satisfaction, and peace of mind as a traditional viewing conducted by going in person to the site. [Means for solving the problem]

[0007] The above object can be achieved by the following means.

[0008] The online viewing support system is a system for supporting the implementation of online viewings, in which users in remote locations view a property online, and has a user terminal, an acquisition unit, a provision unit, and an output unit. The user terminal is a terminal used by users participating in the online viewing. The acquisition unit is held by the property guide and captures and acquires images of the desired range. This acquisition unit is an image capture terminal equipped with a camera, and the image capture terminal is held by the property guide and is fixed to a holding member having multiple rotatable axes in order to change and fix the direction or attitude of the camera. The holding member is made up of a holding unit that can be easily held by the guide in one hand, a fixing unit for fixing the image capture terminal by clamping or engaging it, and a fixing unit for fixing the holding unit and the image capture terminal. Stiffness and an arm portion for connecting the fixed portion, , multiple The information providing unit provides information about the property based on the instructions of the tour guide. This information providing unit is a terminal different from the photography terminal, and is used for online viewing. Proposal The information providing terminal is used to provide information including documents related to the property based on the instructions of the guide, and can be carried and operated by the guide. The output unit outputs the image acquired by the acquisition unit and the information provided by the provision unit so that they are visualized on the user terminal. , proposedThe image showing the information provided by the supplier is output so as to be switched on the user terminal or to be at least partially superimposed on each other. The acquisition unit acquires video of the desired range in real time, and the output unit outputs the video acquired by the acquisition unit together with information provided by the provision unit so that it is visualized as live streaming video on the user terminal, and the output unit outputs so that a specific location shown in the live streaming video and a location corresponding to the specific location on a drawing of the property, which is the information provided by the provision unit, are displayed in correspondence with each other. The online viewing support system is a system for supporting the implementation of online viewings in which users in remote locations view a property online, and has a user terminal, an acquisition unit, a provision unit, and an output unit. The user terminal is a terminal used by a user participating in the online viewing. The acquisition unit acquires in real time video held by the property guide and capturing a desired range. The provision unit provides information about the property based on instructions from the property guide. The output unit outputs the video acquired by the acquisition unit together with the information provided by the provision unit so that it is visualized as live streaming video on the user terminal. This output unit outputs a specific location shown in the live streaming video and a property drawing, which is information provided by the provision unit, to the user terminal. Place The output is such that a specific portion and a corresponding portion are displayed in association with each other.

[0009] The online viewing support device is applied to a system for supporting an online viewing of a property by a user in a remote location, and includes an acquisition unit, a provision unit, and output Department The acquisition unit acquires the property information of the property shown by the property guide. Video in real time The providing unit provides information about the property based on the instructions of the guide. The output unit receives the information provided by the providing unit and Both are images acquired by the acquisition unit. on the user's terminal As a live streaming video Output so that it can be visualized. This output section teeth, A specific location shown in the live streaming video is output so as to be displayed in association with a location corresponding to the specific location in a drawing of the property, which is the information provided by the providing unit.

[0010] The online preview support program is configured to cause an information processing device to function as the above-mentioned online preview support device. Effect of the Invention

[0011] The online viewing support system of the present invention includes an acquisition unit that is held by the property guide and captures images of a desired range, a provision unit that provides information about the property based on the guide's instructions, an output unit that is capable of outputting the images acquired by the acquisition unit and the information provided by the provision unit so that they are visualized on a user terminal, a registration unit that accepts registration of candidate dates and times when the online viewing is possible from the guide, a reception unit that transmits information indicating the candidate dates and times accepted by the registration unit to the user terminal and accepts a user's selection from among the candidate dates and times to accept a reservation for the online viewing, and a notification unit that transmits a notification to the guide and the user so that the online viewing will begin on the date and time accepted by the reception unit. This reduces the workload of the guide and the user in holding the online viewing, while providing potential buyers with the same information, satisfaction, and peace of mind as a traditional viewing conducted by going directly to the site. [Brief description of the drawings]

[0012] [Figure 1] 1 is a diagram showing a schematic configuration of an online preview support system according to an embodiment of the present invention; [Diagram 2] 2 is a block diagram showing a schematic configuration of the user terminal shown in FIG. 1. [Diagram 3] 2 is a block diagram showing a schematic configuration of the photographing terminal shown in FIG. 1. [Figure 4] 2 is a diagram illustrating a state in which the photographing terminal shown in FIG. 1 is fixed to a holding member. [Diagram 5] 2 is a block diagram showing a schematic configuration of the information providing terminal shown in FIG. 1. [Figure 6] 2 is a block diagram showing a schematic configuration of a server shown in FIG. 1. [Figure 7] 2 is a block diagram showing a schematic configuration of an administrator terminal shown in FIG. 1. [Figure 8] FIG. 2 is a block diagram showing the functional configuration of a server. [Figure 9]2 is a sequence chart showing a procedure of a reservation process executed in the online preview support system shown in FIG. 1. [Figure 10] FIG. 10 is a diagram showing an example of a reservation reception screen displayed on a user terminal in the processing of step S101 in FIG. 9. [Figure 11] FIG. 10 is a diagram showing an example of a reservation reception screen displayed on a user terminal in the processing of step S101 in FIG. 9. [Figure 12] 2 is a sequence chart showing the procedure of an online preview process executed in the online preview support system shown in FIG. 1. DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENTS

[0013] Hereinafter, an embodiment of the present invention will be described with reference to the attached drawings. In the description of the drawings, the same elements are given the same reference numerals, and duplicated explanations will be omitted. In addition, the dimensional ratios of the drawings are exaggerated for the convenience of explanation, and may differ from the actual ratios.

[0014] [Embodiment] <Configuration of the online viewing support system> FIG. 1 is a diagram showing a schematic configuration of an online preview support system according to an embodiment of the present invention.

[0015] As shown in Figure 1, the online viewing support system has multiple user terminals (referred to as user terminals 100a, 100b, etc., and collectively referred to as "user terminal 100" when not distinguished from one another), a photography terminal 200, an information providing terminal 300, a server 400, and an administrator terminal 500, and each component is configured to be able to communicate with each other via a network.

[0016] The user terminal 100 is an information terminal such as a smartphone, tablet PC, notebook PC, desktop PC, or various wearable devices that is used by each user to reserve an online preview or participate in an online preview.

[0017] The photographing terminal 200 is used by a person in charge of guiding a property during an online viewing, and captures and acquires images of a desired range, such as the property and the surrounding environment. The photographing terminal 200 is, for example, a camera, a smartphone with a camera, a tablet PC, or various wearable terminals. The images (video) captured by the photographing terminal 200 are transmitted in real time to a server 400, etc., and distributed in real time to the user terminal 100 as live streaming video. The photographing terminal 200 functions as an acquisition unit.

[0018] The information providing terminal 300 is an information terminal such as a smartphone, a tablet PC, or various wearable devices that is used to provide various information such as materials related to a property based on instructions from a person in charge of guiding the property during online viewing. The information providing terminal 300 functions as a providing unit.

[0019] The server 400 is provided by a company (hereinafter, also referred to as the "service provider") that manages and operates the online preview support system and service, and is a server that registers, manages, transmits and receives various information. The server 400 constitutes an online preview support device.

[0020] The administrator terminal 500 is an information terminal used by an administrator who manages the online preview support system and services. The administrator terminal 500 connects to the server 400 and executes various settings and management processes for the online preview support system based on instructions from the administrator.

[0021] Each component will be described in detail below.

[0022] <User terminal 100> FIG. 2 is a block diagram showing a schematic configuration of a user terminal.

[0023] 2, user terminal 100 has a control unit 110, a storage unit 120, a communication unit 130, an operation display unit 140, an image capture unit 150, and an audio input / output unit 160. The components are connected to each other via a bus so as to be able to communicate with each other.

[0024] The control unit 110 has a CPU (Central Processing Unit) and controls the above-mentioned components and executes various types of arithmetic processing in accordance with a program.

[0025] The storage unit 120 stores a ROM (Read Only Memory) that stores various programs and various data in advance, a RAM (Random Access Memory) that temporarily stores programs and data as a working area, and various programs and data.

[0026] The communication unit 130 is a component for communicating with other terminals, devices, etc. via a network. The communication unit 130 transmits and receives various types of information to and from the server 400, for example.

[0027] The operation display unit 140 is a component for displaying various information and accepting input from the user, and is configured, for example, by a touch panel display. The operation display unit 140 may be configured by a combination of a liquid crystal display, a pointing device such as a mouse, a keyboard, etc.

[0028] The image capturing unit 150 is a camera having a sensitivity range for visible light. The image capturing unit 150 is used to capture an image of a user during online preview by capturing the user's appearance.

[0029] The audio input / output unit 160 is composed of a microphone or an audio input terminal for inputting audio, and a speaker or an audio output terminal for outputting audio.

[0030] <Photographing device 200> Fig. 3 is a block diagram showing a schematic configuration of the photographing terminal Fig. 4 is a diagram showing an example of a state in which the photographing terminal is fixed to a holding member.

[0031] As shown in Fig. 3, the photographing terminal 200 has a control unit 210, a storage unit 220, a communication unit 230, an operation display unit 240, a photographing unit 250, and a voice input / output unit 260. Each component is connected to each other so as to be able to communicate with each other via a bus. Note that each component of the control unit 210, the storage unit 220, the communication unit 230, the operation display unit 240, the photographing unit 250, and the voice input / output unit 260 has the same function as the control unit 110, the storage unit 120, the communication unit 130, the operation display unit 140, the photographing unit 150, and the voice input / output unit 160 of the user terminal 100, and therefore a duplicated description will be omitted.

[0032] 4, the photographing terminal 200 is fixed to a holding member 20 held by a guide. The holding member 20 has a gripping part 21 that can be easily held by a guide with one hand, a fixing part 22 for fixing the photographing terminal 200 by clamping or engaging, and an arm part 23 for connecting the gripping part 21 and the fixing part 22. The arm part 23 is provided with a plurality of rotatable shafts 24 for changing and fixing the direction or attitude of the photographing terminal 200 or the photographing part 250 (camera) provided in the photographing terminal 200.

[0033] This allows the guide to use a general-purpose photographing device such as a smartphone to easily and stably photograph images of the desired range, such as the appearance of the property and the guide's appearance while explaining, with one hand. As a result, for example, the guide can simultaneously operate the information providing terminal 300 with the other hand to provide materials to the user in a timely manner. Alternatively, the guide can easily open doors, drawers, etc. in the property with the other hand and smoothly photograph the area that the user wishes to view, and the online viewing can be carried out while reducing stress on the user.

[0034] <Information providing terminal 300> FIG. 5 is a block diagram showing a schematic configuration of the information providing terminal shown in FIG.

[0035] 5, the information providing terminal 300 has a control unit 310, a storage unit 320, a communication unit 330, and an operation display unit 340. The components are connected to each other via a bus so that they can communicate with each other. Note that the components of the control unit 310, the storage unit 320, the communication unit 330, and the operation display unit 340 have the same functions as the control unit 110, the storage unit 120, the communication unit 130, and the operation display unit 140 of the user terminal 100, so that redundant explanations will be omitted.

[0036] Based on instructions from the person guiding the property during the online viewing, the information providing terminal 300 retrieves various information such as property introduction materials, drawings, specifications, price, surrounding information, and materials containing information and comparison information about other properties from the memory unit 320 or an external server connected via a network, and transmits the information to the server 400 for viewing by the user.

[0037] The information providing terminal 300 and the photographing terminal 200 may be realized in any form as long as they enable the guide to provide information and to photograph the property or the guide himself / herself simultaneously and smoothly. For example, the information providing terminal 300 and the photographing terminal 200 may be realized by the same terminal.

[0038] <Server 400> FIG. 6 is a block diagram showing a schematic configuration of the server shown in FIG.

[0039] 6, the server 400 has a control unit 410, a storage unit 420, and a communication unit 430. The components are connected to each other via a bus so that they can communicate with each other. Note that the components of the control unit 410, the storage unit 420, and the communication unit 430 have the same functions as the control unit 110, the storage unit 120, and the communication unit 130 of the user terminal 100, so duplicated explanations will be omitted.

[0040] Various programs and information for causing the server 400 to function as an online preview support device are stored in the storage unit 420. The functions of the server 400 will be described in detail later.

[0041] <Administrator terminal 500> FIG. 7 is a block diagram showing a schematic configuration of the administrator terminal shown in FIG.

[0042] 7, the administrator terminal 500 has a control unit 510, a storage unit 520, a communication unit 530, and an operation display unit 540. Each component is connected to each other via a bus so that they can communicate with each other. Note that each component of the control unit 510, the storage unit 520, the communication unit 530, and the operation display unit 540 has the same functions as the control unit 110, the storage unit 120, the communication unit 130, and the operation display unit 140 of the user terminal 100, so that duplicated explanations will be omitted.

[0043] <Server 400 Functions> FIG. 8 is a block diagram showing the functional configuration of the server.

[0044] As shown in FIG. 8, a control unit 410 of the server 400 functions as an acquisition unit 411, a provision unit 412, an output unit 413, a registration unit 414, a reception unit 415, and a notification unit 416 by reading a program and executing processing.

[0045] The acquisition unit 411 receives and acquires, via the communication unit 430, information indicating an image captured by the photographing terminal 200 held by the person in charge of guiding the property.

[0046] The providing unit 412 provides information such as materials transmitted from the information providing terminal 300 based on instructions from the guide.

[0047] The output unit 413 outputs the image acquired by the acquisition unit 411 and the information provided by the provision unit 412 so that they are visualized on the user terminal 100 and can be viewed by the user of the user terminal 100.

[0048] Furthermore, the output unit 413 may output the image acquired by the acquisition unit 411 and the image showing the information provided by the provision unit 412 so that they are displayed superimposed on each other on the user terminal 100.

[0049] Furthermore, the output unit 413 may output the image acquired by the acquisition unit 411 and the image showing the information provided by the provision unit 412 so that they are displayed alternately on the user terminal 100.

[0050] The registration unit 414 accepts registration of candidate dates and times when online previews are available from the tour guide.

[0051] The accepting unit 415 transmits information indicating the candidate dates and times accepted by the registration unit 414 to the user terminal 100, and accepts a reservation for an online preview by accepting a user's selection from among the candidate dates and times.

[0052] Furthermore, the accepting unit 415 may transmit information indicating the candidate dates and times so that the candidate dates and times are displayed in a calendar format on the user terminal 100.

[0053] The reception unit 415 may also receive input of previewer information about a plurality of users who wish to preview online from the user.

[0054] The reception unit 415 may further receive from the user an input of resident information about the user who plans to move into the property that is the subject of the online preview. The resident information includes at least one of information about the family composition, number of people, height, weight, and age of the user who plans to move into the property.

[0055] The reception unit 415 may further receive, from the user, input of installation information regarding items to be installed in the property that is the subject of the online preview.

[0056] The notification unit 416 sends a notification to the tour guide and the user so that the online preview will begin on the date and time when the reservation is accepted by the acceptance unit 415.

[0057] In addition, when the reception unit 415 receives viewer information regarding multiple users who wish to view the property online, the notification unit 416 may notify the multiple users of information regarding reservations for the online viewing and access information for participating in the online viewing.

[0058] Furthermore, when the resident information is accepted by the accepting unit 415, the notifying unit 416 may notify the guide staff of the contents of the resident information.

[0059] Furthermore, when the resident information is accepted by the accepting unit 415, the output unit 413 may generate a resident image corresponding to the user who plans to move in based on the resident information, and output the generated resident image by superimposing it on the image of the property acquired by the acquiring unit 411. Since the resident information includes information on at least one of the family structure, number of people, height, weight, and age of the user who plans to move in, the output unit 413 can generate different resident images depending on the content of the resident information.

[0060] Furthermore, the output unit 413 may generate, as a resident image, a three-dimensional avatar image of a user who is planning to move in.

[0061] In addition, when the receiving unit 415 receives installation information regarding an item to be installed in the property that is the subject of online viewing, the output unit 413 may generate an installation image corresponding to the item and output the generated installation image by superimposing it on the image of the property acquired by the acquisition unit 411.

[0062] Each component of the online viewing support system may include components other than those described above, or may not include some of the components described above.

[0063] <Outline of processing in the online viewing support system> <Reservation process> Fig. 9 is a sequence chart showing the procedure of reservation processing executed in the online preview support system shown in Fig. 1. Fig. 10 and Fig. 11 are diagrams showing an example of a reservation reception screen displayed on a user terminal in the processing of step S101 in Fig. 9. The processing shown in the sequence chart in Fig. 9 is stored as a program in the storage of each component, and is executed by the control unit of each component controlling each unit.

[0064] 9, the information providing terminal 300 used by the tour guide accepts registration of candidate dates and times when the target property can be viewed online from the tour guide (step S301), and transmits the accepted candidate date and time information to the server 400 (step S302). Note that the acceptance process in step S301 and the transmission process to the server 400 may be executed by a configuration other than the information providing terminal 300, and may be executed by, for example, the photographing terminal 200 or the manager's terminal 500 based on instructions from the tour guide or manager.

[0065] The server 400 receives the candidate date and time information transmitted from the information providing terminal 300 and registers it in the database of the memory unit 420 (step S401), and transmits the candidate date and time information to the user terminal 100a of a user who wishes to view the property online (step S402).

[0066] The user terminal 100a displays the candidate date and time information transmitted from the server 400 on the operation display unit 140 and accepts a user's selection from among the candidate dates and times, thereby accepting a reservation for an online preview (step S101).

[0067] For example, the user terminal 100a displays the candidate dates and times on a calendar-like screen as shown in FIG. 10 and FIG.

[0068] In the screen of Fig. 10, dates that include time periods registered as candidate dates and times for online viewings are displayed in circles for a period of about one month. This allows users to get a rough idea of ​​candidate dates and times on a date-by-date basis for a certain period of time, and allows them to quickly and easily compare and adjust their own schedules and the schedules of other people wishing to view the property. For example, if a specific date is selected on the screen of Fig. 10, the screen of Fig. 11, which shows more details, will be displayed.

[0069] In the screen of FIG. 11, the dates and time slots registered as candidate dates and times for online viewing over a period of several days are displayed in gray. A user can reserve an online viewing for a desired time slot by selecting the desired time slot from the candidate dates and times displayed in gray. The length of time for one online viewing may be preset according to the convenience of the tour guide or administrator. In this case, the user can automatically select a time slot of a predetermined length set as the time for online viewing by simply selecting a slot indicating the start time or time slot on the screen of FIG. 11. This allows the tour guide to set a sufficient amount of time to show the property around, and also saves the user the trouble of setting the start and end times.

[0070] Next, the user terminal 100a accepts input of viewer information from the user regarding the user who wishes to view the target property online (step S102). The viewer information includes the name of the user who will participate in the online viewing, an email address for sending access information for participating in the online viewing, contact information such as an SNS account, etc. For example, if there are multiple users who wish to view the property online, or if the users are located at multiple locations, the user terminal 100a accepts input of viewer information for each of the multiple users.

[0071] In this embodiment, an example is described in which the user has previously notified the tour guide or the like that he / she wishes to view the property online, and the contact information of the user is registered in the server 400, but the scope of the present invention is not limited to this. For example, the user may find information about a property that is the subject of online viewing in an advertisement on a website, and select a menu such as "Apply for online viewing," thereby reserving the online viewing. For example, the user terminal 100a is guided to access the server 400 by a redirect process or the like, obtains candidate date and time information registered in the server 400, and executes the processes from step S101 onwards. In this case, the user terminal 100a may also accept registration of information about the user himself / herself as viewer information in the process of step S102.

[0072] Next, the user terminal 100a accepts from the user an input of resident information about the user who plans to move into the target property (step S103). The resident information includes, for example, information about the family composition, number of people, height, weight, age, etc. of the user who plans to move in. The resident information may include any information related to the resident that may affect the consideration and selection of a residence, such as information about pets, the resident's occupation and place of work, whether or not the resident has a personal car, anticipated future events, changes in family composition, etc.

[0073] Next, the user terminal 100a accepts input of installation information related to items to be installed in the target property from the user (step S104). The installation information includes, for example, information on furniture to be installed, items used for work or hobbies, items that need to be installed for pets, etc. The installation information is not limited to the above examples, and may include any information related to items to be installed that may affect the consideration and selection of a residence.

[0074] Next, the user terminal 100a transmits the various pieces of information input in the processes of steps S101 to S104 to the server 400 (step S105).

[0075] The server 400 receives the various information transmitted from the user terminal 100a and registers it in the storage unit 420 (step S403).

[0076] The server 400 transmits reservation information regarding the online viewing reservation registered in the process of step S403 and access information for participating in the online viewing to the user terminal 100a (step S404). The reservation information includes, for example, information on the subject property, information on the reservation date and time (time zone), information on the participating users, etc. The access information includes connection information such as a URL for participating in the online viewing, contact information for the tour guide, etc.

[0077] User terminal 100a registers the reservation information transmitted from server 400 in storage unit 120 and also displays it on operation display unit 140 (step S106).

[0078] In addition, the server 400 transmits reservation information regarding the reservation for the online preview and access information for participating in the online preview to the user terminals 100b, etc. used by other previewers based on the previewer information registered in the processing of step S403 (step S405).

[0079] The user terminal 100b etc. registers the reservation information transmitted from the server 400 in the storage unit 120 and displays it on the operation display unit 140 (step S107).

[0080] Furthermore, the server 400 transmits the resident information and installation information registered in the process of step S403 together with the reservation information and the visitor information to the photographing terminal 200 and the information providing terminal 300 (step S406).

[0081] The photographing terminal 200 and the information providing terminal 300 register the various information transmitted from the server 400 in a storage unit and output it to a display or the like (steps S201, S303). For example, the photographing terminal 200 may automatically start photographing at the start time of the online preview based on the registered reservation information. Also, the information providing terminal 300 may output an alarm at the start time of the online preview based on the registered reservation information to remind the guide that the online preview will start.

[0082] <Online preview processing> Fig. 12 is a sequence chart showing the procedure of the online preview processing executed in the online preview support system shown in Fig. 1. The processing shown in the sequence chart of Fig. 12 is stored as a program in the storage of each component, and is executed by the CPU of each component controlling each unit.

[0083] 12, each of the components, the user terminal 100a, the user terminal 100b, the photographing terminal 200, the information providing terminal 300, and the server 400, establishes a communication session for online preview using the access information for online preview issued in the reservation process, etc. In addition to the server 400, an external server may be used to enable online transmission and reception of image information and audio information between each terminal.

[0084] Based on instructions from the guide, the photographing terminal 200 acquires images of the property that the user wishes to view and an image of the guide himself who is explaining about the property (step S211), and transmits the acquired photographed images to the server 400 (step S212). While the online viewing is being performed, the photographing terminal 200 immediately and continuously transmits the photographed images to the server 400. Based on instructions from the guide, the photographing terminal 200 acquires audio information indicating the voice of the guide by the audio input / output unit 260, and transmits the audio information to each user terminal 100 via the server 400.

[0085] Based on the instructions of the guide, the information providing terminal 300 acquires property information such as drawings and materials related to the property to explain to the user from the memory unit 320 or a server connected via a network (step S311), and transmits the acquired property information to the server 400 (step S312).

[0086] The transmission of photographed image information by the photographing terminal 200 and the transmission of property document information by the information providing terminal 300 may be performed in any order or at any timing based on instructions from the tour guide, and for example, both may be performed simultaneously.

[0087] The server 400 receives the captured image information transmitted from the photographing terminal 200 and the property document information transmitted from the information providing terminal 300, and outputs a preview image to be transmitted to and output on the user terminals 100a, 100b, etc. (step S411).

[0088] For example, the server 400 processes the photographed image information and the property document information to output a preview image so that the photographed image acquired by the photographing terminal 200 and the property document provided by the information providing terminal 300 are switched and displayed on the user terminals 100a, 100b, etc. Alternatively, the server 400 processes the photographed image information and the property document information to output a preview image so that the photographed image acquired by the photographing terminal 200 and the property document provided by the information providing terminal 300 are at least partially superimposed on each other and displayed on the user terminals 100a, 100b, etc. The server 400 may also output the photographed image so that a specific location shown in the photographed image and a location corresponding to the specific location in the drawing of the property shown by the property document information are displayed in association with each other. For example, when a certain room is shown in the photographed image, the room is displayed in association with each other by being highlighted on the drawing by coloring or superimposing a figure. The above process may be executed by, for example, the server 400 determining the position and orientation of the photographing terminal 200 from the output of various sensors provided in the photographing terminal 200 and identifying the corresponding location in a drawing in which the position and orientation are registered in advance. Alternatively, the server 400 may execute the process by receiving an instruction from a guide.

[0089] Furthermore, the server 400 generates resident images corresponding to the users who will be moving in based on the resident information registered in the storage unit 420, and outputs the images by superimposing them on the captured images or preview images (step S412). The server 400 generates resident images with different numbers, sizes, shapes, arrangements, etc. based on information on the family structure, number of people, height, weight, age, etc. of the users who will be moving in that is included in the resident information. The server 400 may generate, as the resident images, two-dimensional images corresponding to the users who will be moving in. Alternatively, the server 400 may generate three-dimensional avatar images that represent the figures of people corresponding to the users who will be moving in as three-dimensional images.

[0090] Furthermore, the server 400 generates an installation image corresponding to the items to be installed in the target property based on the installation information registered in the storage unit 420, and outputs it by superimposing it on the photographed image or the preview image (step S413). For example, if the types of items such as a table, sofa, television, refrigerator, etc. and the dimensions of each item such as length, width, height, etc. are registered as the installation information, the server 400 can generate the installation image by enlarging or reducing a sample image prepared in advance according to each type of item according to the dimensions of each item.

[0091] Next, the server 400 transmits information indicating the preview images generated and processed in the processes of steps S411 to S413 to the user terminals 100a, 100b, etc. (steps S414, S415).

[0092] The user terminals 100a, 100b, etc. output preview images based on the preview image information transmitted from the server 400 (steps S111, S112).

[0093] Furthermore, based on the user's instructions, the user terminals 100a, 100b, etc. capture images of the user themselves using the imaging unit 150 to obtain image information, and capture audio information indicating the user's voice using the audio input / output unit 160, and transmit the various types of information obtained to the guide's imaging terminal 200 or information providing terminal 300 via the server 400. This allows the guide to easily check the situation, state, reaction, etc. of each user in real time, enabling smooth two-way communication.

[0094] As described above, the online viewing support system of this embodiment includes an acquisition unit that is held by the person in charge of guiding the property and captures and acquires images of a desired range, and a provision unit that provides information about the property based on the instructions of the person in charge of guiding. The online viewing support system also includes an output unit that allows the images acquired by the acquisition unit and the information provided by the provision unit to be visualized on a user terminal. The online viewing support system also includes a registration unit that accepts registration of candidate dates and times for online viewing from the person in charge of guiding, a reception unit that transmits information indicating the registered candidate dates and times to the user terminal and accepts a user's selection from among the candidate dates and times to accept a reservation for online viewing, and a notification unit that transmits a notification to the person in charge of guiding and the user so that the online viewing will start on the date and time the reservation is accepted by the reception unit. The online viewing support system configured in this manner reduces the workload of the person in charge and the user in order to hold the online viewing, and makes it possible to easily provide the necessary information during the online viewing along with live streaming of the video of the property taken in real time by the person in charge of guiding. Therefore, even in an online viewing in which users in remote locations participate via a network, it is possible to provide prospective buyers with the same or even greater information, satisfaction, and peace of mind as a traditional viewing conducted in person on-site.

[0095] In addition, the server 400 transmits information indicating the candidate dates and times so that the candidate dates and times are displayed on a calendar on the user's terminal. This allows the user to immediately grasp the candidate dates and times and easily compare and adjust them with their own schedule and the schedules of other people who wish to view the property, allowing the user to smoothly decide on the date and time of the online viewing.

[0096] The photographing terminal 200 is held by the guide and is fixed to a holding member having multiple rotatable shafts to change and fix the direction or attitude of the camera. This allows the guide to stably take images of a desired range, such as the appearance of the property and the appearance of the guide giving an explanation, using a general-purpose photographing terminal such as a smartphone. This allows the online viewing to proceed smoothly with as little stress as possible for the user.

[0097] The holding member 20 has a gripping part 21 that the guide can easily hold with one hand, a fixing part 22 for fixing the photographing terminal 200 by clamping or engaging it, and an arm part 23 for connecting the gripping part 21 and the fixing part 22, and the arm part 23 has a plurality of rotatable shafts 24 that can change and fix the direction or attitude of the photographing terminal 200. This allows the guide to stably take images of a desired range, such as the appearance of the property or the appearance of the guide explaining, with one hand using a general-purpose photographing terminal such as a smartphone. As a result, for example, the guide can simultaneously operate the information providing terminal 300 with the other hand to provide materials to the user in a timely manner. Alternatively, the guide can easily open doors, drawers, etc. provided in the property with the other hand and smoothly take images of the place that the user wants to view, and can smoothly provide the user with the images he or she wants to see and the information he or she wants to know, effectively progressing with the online viewing.

[0098] Server 400 also accepts input of viewer information from the user regarding multiple users who wish to view the property online, and notifies the multiple users of information regarding reservations for the online viewing and access information for participating in the online viewing based on the accepted viewer information. This allows multiple users located at multiple different locations to easily participate in the online viewing, and as a result, for example, even when a family member living with the user is away from the family for work or other reasons, the family can view the property together, making it possible to easily adjust the viewing schedule and to realize an effective viewing that is highly satisfying for the user's family as well.

[0099] Server 400 also accepts from the user an input of resident information about the user who is planning to move into the property. This allows, for example, a tour guide to view the input information and thus understand the information about the resident of the property beforehand, leading to an effective and efficient online tour.

[0100] The server 400 also notifies the tour guide of the received resident information. This allows the tour guide to easily grasp information about the resident of the property in advance, and to consider in advance the points that the user considers important and the points that may be decisive in selecting the property beforehand, before the online tour. For example, based on the resident information, the tour guide can research and prepare in advance the information that the user wants to know, such as considering effective use of the property's layout according to the family composition, researching the surrounding environment such as schools, cram schools, extracurricular activities, parks, supermarkets, parking lots, etc. according to the presence or absence of children and the age composition, and researching the means of commuting and routes according to the resident's occupation and workplace, and can carry out an effective online tour.

[0101] Furthermore, the server 400 generates a resident image corresponding to the user who is planning to move in based on the received resident information, and outputs the resident image superimposed on the image of the property acquired by the acquisition unit. This allows the image of the person corresponding to the user to be superimposed on the live streaming video of the property that is being shot in real time. Therefore, the user can easily get an image of himself / herself being present at the location or when he / she is actually living in the property, and an effective online viewing with a sense of realism can be realized.

[0102] The resident information includes at least one of the family structure, number of people, height, weight, and age of the user who plans to move in, and the server 400 generates different resident images according to the content of the resident information. As a result, a person image according to the user's family structure, number of people, height, weight, age, etc. is superimposed on the live streaming video of the property that is shot in real time and displayed. Therefore, a user who participates in an online viewing can easily make detailed considerations required to select an appropriate property, such as whether the living room or dining room is spacious enough for the family to gather together, whether the ceiling and entrance height of the room are sufficient considering the height, and whether there are any inconveniences in the daily life flow considering the body type assumed from the height and weight. As a result, the user can be given information, satisfaction, and peace of mind that are equal to or greater than those of a conventional viewing conducted in person at the site.

[0103] Furthermore, the resident image generated by server 400 is a three-dimensional avatar image of the user who is planning to move in, generated based on the resident information. This allows the three-dimensional avatar image generated according to the user to be displayed superimposed on the live streaming video of the property being shot in real time. This allows the user to more clearly and realistically imagine themselves as being in the property or as if they were actually living in the property, resulting in a more effective viewing experience.

[0104] The server 400 further receives input of installation information on items to be installed in the property from the user, generates an installation image corresponding to the item based on the received installation information, and outputs the installation image superimposed on the image of the property acquired by the acquisition unit. As a result, images corresponding to items such as furniture and home appliances to be installed by the user are superimposed on the live streaming video of the property being shot in real time. Therefore, the user can easily get an image of the sufficiency of the installation space when installing large furniture such as a dining table, sofa, and bed, large home appliances such as a television and refrigerator, the presence or absence of a feeling of oppression, and the life flow when installing them in the property. As a result, the user can be given information, satisfaction, and peace of mind that are the same as or greater than those of a conventional viewing conducted in person at the site.

[0105] In addition, the server 400 outputs the image acquired by the acquisition unit and the image showing the information provided by the provision unit so that they are switched and displayed on the user terminal. As a result, the live streaming video of the property captured in real time and explanatory materials related to the property are switched and displayed on the user terminal. Therefore, the guide can freely switch between the video and information that the user wants to view as needed and display them on the user terminal, allowing the guide to smoothly carry out an online viewing that accurately reflects his or her intentions.

[0106] Furthermore, the server 400 outputs the image acquired by the acquisition unit and the image showing the information provided by the provision unit so that they are superimposed and displayed on the user terminal. As a result, the live streaming video of the property being shot in real time and explanatory materials and the like relating to the property are superimposed and displayed on the user terminal. Therefore, the user can view necessary information such as the property's drawings and specifications while watching the actual video of the property, thereby achieving a more effective viewing experience.

[0107] Furthermore, the server 400 outputs a predetermined location shown in the image acquired by the acquisition unit and a corresponding location in the property plan, which is information provided by the provision unit, in such a manner that the predetermined location is displayed in association with the corresponding location. This allows, for example, a user to instantly grasp which part of the plan corresponds to the live streaming video of the property being shot in real time, making it possible to effectively and efficiently proceed with online viewing.

[0108] The present invention is not limited to the above-described embodiment and modified examples, but can be modified in various ways within the scope of the claims.

[0109] For example, the user terminal 100, the photographing terminal 200, the information providing terminal 300, the server 400, and the administrator terminal 500 may each be configured by a plurality of devices, or may be configured by a single device.

[0110] In addition, the functions of each component may be realized by other components. For example, each function of the server 400 may be realized by the photographing terminal 200 or the information providing terminal 300, or may be realized by another server. Alternatively, some of the functions of the photographing terminal 200 may be realized by the information providing terminal 300.

[0111] Furthermore, the processing units of the sequence chart in the above embodiment are divided according to the main processing contents in order to facilitate understanding of each process. The method of classifying the processing steps does not limit the present invention. Each process can be further divided into more processing steps. Also, one processing step may execute more processes.

[0112] The means and methods for performing various processes in the system according to the above-mentioned embodiment can be realized by either a dedicated hardware circuit or a programmed computer. The above-mentioned program may be provided by a computer-readable recording medium such as a flexible disk or a CD-ROM, or may be provided online via a network such as the Internet. In this case, the program recorded on the computer-readable recording medium is usually transferred to and stored in a storage unit such as a hard disk. The above-mentioned program may be provided as a standalone application software, or may be incorporated into the software of the device as one function of the system. [Explanation of symbols]

[0113] 100 user terminals, 110 control section, 120 storage section, 130 Communications Department, 140 Operation display section, 150 photography department, 160 Audio input / output unit, 200 shooting terminals, 210 control section, 220 storage section, 230 Communications Department, 240 Operation display section, 250 photography department, 260 Audio input / output unit, 20 holding member, 21 gripping part; 22 Fixed part, 23 Arm section, 24 axes, 300 information providing terminal, 310 control section, 320 storage section, 330 Communications Department, 340 Operation display section, 400 servers, 410 control section, 411 Acquisition Department; 412 Provision Department, 413 output section, 414 Registry, 415 Reception Department, 416 Notification Department; 420 storage section, 430 Communications Department, 500 Administrator terminal, 510 control section, 520 storage section, 530 Communications Department, 540 Operation display section.

Claims

1. A system for supporting an online viewing of a property by a user in a remote location, comprising: a user terminal used by the user; an acquisition unit that is held by a person in charge of guiding the property and that captures and acquires an image of a desired range; a providing unit that provides information about the property based on an instruction from the tour guide; an output unit capable of outputting the image acquired by the acquisition unit and the information provided by the provision unit so as to be visualized on the user terminal; having the acquisition unit is an image capturing terminal equipped with a camera, the image capturing terminal being held by the guide and fixed to a holding member having a plurality of rotatable shafts for changing and fixing the direction or attitude of the camera; the holding member has a gripping portion that can be easily held by the guide with one hand, a fixing portion for fixing the photographing terminal by clamping or engaging with it, and an arm portion for connecting the gripping portion and the fixing portion, the arm portion having the plurality of rotatable shafts; the providing unit is a terminal different from the photographing terminal, is used for providing information including materials related to the property based on an instruction from the tour guide during the online viewing, and is an information providing terminal that can be carried and operated by the tour guide; The output unit outputs the image acquired by the acquisition unit and the image showing the information provided by the provision unit so that the image and the image are switched or at least partially superimposed on each other and displayed on the user terminal; The acquisition unit acquires an image of a desired range in real time, The output unit outputs the video acquired by the acquisition unit together with the information provided by the provision unit so as to be visualized as a live streaming video on the user terminal; Furthermore, the output unit outputs a specific location shown in the live streaming video so that the specific location corresponds to a location on a drawing of the property, which is the information provided by the providing unit, and the output unit is displayed in a manner that corresponds to the specific location.

2. A system for supporting an online viewing of a property by a user in a remote location, comprising: a user terminal used by the user; an acquisition unit that acquires in real time an image of a desired range that is held by a person in charge of guiding the property; a providing unit that provides information about the property based on an instruction from the tour guide; an output unit capable of outputting the video acquired by the acquisition unit together with the information provided by the provision unit so as to be visualized as a live streaming video on the user terminal; having The output unit of this online viewing support system outputs a specific location shown in the live streaming video in such a manner that the specific location corresponds to the specific location on a drawing of the property, which is the information provided by the providing unit, and is displayed in a corresponding manner.

3. The online viewing support system according to claim 2 , wherein the output unit outputs the live streaming video and an image showing the information provided by the providing unit so that they are superimposed and displayed on the user terminal.

4. The online viewing support system of claim 2 or 3, wherein the acquisition unit is a photographing terminal equipped with a camera, the photographing terminal being held by the guide and fixed to a holding member having multiple rotatable axes for changing and fixing the direction or attitude of the camera.

5. The holding member has a gripping portion that can be easily held by the guide in one hand, a fixing portion for fixing the photography terminal by clamping or engaging it, and an arm portion for connecting the gripping portion and the fixing portion, and the arm portion has the multiple rotatable axes.The online viewing support system described in claim 4.

6. a registration unit that accepts registration of candidate dates and times when the online preview is available from the tour guide; a reception unit that transmits information indicating the candidate dates and times accepted by the registration unit to the user terminal and accepts a reservation for the online preview by accepting a selection by the user from among the candidate dates and times; a notification unit that notifies the tour guide and the user so that the online preview will start on the date and time when the reservation is accepted by the acceptance unit; The online preview support system according to any one of claims 1 to 5, further comprising:

7. The online preview support system according to claim 6 , wherein the reception unit transmits information indicating the candidate dates and times so that the candidate dates and times are displayed in a calendar format on the user terminal.

8. The reception unit receives input of viewer information regarding a plurality of users who wish to view the property online from the user, The online viewing support system of claim 6 or 7, wherein the notification unit notifies the multiple users of information regarding reservations for the online viewing and access information for participating in the online viewing based on the viewer information accepted by the reception unit.

9. The online viewing support system according to any one of claims 6 to 8, wherein the reception unit further receives input of tenant information from the user regarding the user who plans to move into the property.

10. The online viewing support system according to claim 9 , wherein the notification unit further notifies the tour guide of the resident information received by the reception unit.

11. The online viewing support system of claim 9 or 10, wherein the output unit generates a resident image corresponding to the user who plans to move in based on the resident information accepted by the reception unit, and outputs the resident image by superimposing it on the image of the property acquired by the acquisition unit.

12. The resident information includes information regarding at least one of the family structure, number of people, height, weight, and age of the user who plans to live in the home, The online viewing support system according to claim 11 , wherein the output unit generates different resident images depending on the content of the resident information.

13. The online viewing support system according to claim 11 or 12, wherein the resident image generated by the output unit is a three-dimensional avatar image of the user who plans to move in, generated based on the resident information.

14. The reception unit further receives, from the user, input of installation information regarding an item to be installed in the property; An online viewing support system as described in any one of claims 6 to 13, wherein the output unit generates an installation image corresponding to the item based on the installation information accepted by the reception unit, and outputs the installation image by superimposing it on the image of the property acquired by the acquisition unit.

15. An online viewing support device for use in a system for supporting an online viewing of a property by a user in a remote location, comprising: an acquisition unit that acquires in real time an image of the property taken by a person in charge of guiding the property; a providing unit that provides information about the property based on an instruction from the tour guide; an output unit capable of outputting the video acquired by the acquisition unit together with the information provided by the provision unit so as to be visualized as a live streaming video on a user terminal used by the user; having The output unit of the online viewing support device outputs a specific location shown in the live streaming video so that the specific location and a corresponding location in a drawing of the property, which is the information provided by the providing unit, are displayed in correspondence with each other.

16. a registration unit that accepts registration of candidate dates and times when the online preview is available from the tour guide; a reception unit that transmits information indicating the candidate dates and times accepted by the registration unit to the user terminal and accepts a reservation for the online preview by accepting a selection by the user from among the candidate dates and times; a notification unit that notifies the tour guide and the user so that the online preview will start on the date and time when the reservation is accepted by the acceptance unit; The online preview support device according to claim 15, further comprising:

17. An online preview support program for causing an information processing device to function as the online preview support device according to claim 15 or 16.

Images