Information Processing System

Abstract

To enable stores to provide store information more effectively through a posting site. [Solution] The information processing system 10 disclosed herein comprises an acquisition means 11 that acquires posted information corresponding to a specific store from each of a plurality of posting sites that publishes posted information posted by users about a specific store, an output means 12 that outputs a list of the posted information corresponding to the specific store acquired from each of the plurality of posting sites, and a posting means 13 that posts information about the specific store on an information disclosure page corresponding to the specific store prepared on each of the plurality of posting sites, and the posting means 13 accepts input of posted information and generates a display screen showing the posting status of the posted information on the information disclosure page for each of the plurality of posting sites and displays the display screen to the person who input the posted information before posting the posted information.

Description

[Technical field]

[0001] The present disclosure relates to an information processing system, an information processing method, and a program. [Background technology]

[0002] In recent years, a number of posting sites have been established on the Internet, which are websites that publish posted information that indicates users' evaluations of stores and products and their usage status. On such posting sites, for example, when users post posted information such as photos of the interior of a store such as a restaurant or food, or text describing the store's atmosphere and impressions of using the store, the posted information is organized by store or product and made available for general users to view. This allows general users to refer to the posted information when selecting a store or product. At this time, store information provided by the store is also posted on the posting site, and general users use the stores by visiting the stores or the like, referring to the store information posted on the posting site.

[0003] Also, stores can collect information posted by users and use it as a reference for store operation. For example, Patent Document 1 discloses a system that acquires information posted by users about a store it operates from multiple posting sites and displays it as a list. Patent Document 1 also discloses that stores post store information on the posting site via the system. This allows stores to post store information such as store opening hours, campaigns held at the store, and products offered at the store on the posting site via the system and provide it to general users. [Prior art documents] [Patent documents]

[0004] [Patent Document 1] Patent No. 6984938 Summary of the Invention [Problem to be solved by the invention]

[0005] In this way, stores can post store information on posting sites and provide such store information to general users, but there is a demand for a more effective way of providing store information.

[0006] Therefore, an object of the present disclosure is to enable stores to provide store information more effectively via posting sites. [Means for solving the problem]

[0007] An information processing system according to an embodiment of the present disclosure includes: An acquisition means for acquiring posted information corresponding to a specific store from each of a plurality of posting sites that publishes posted information posted by users about a specific store; an output means for outputting the posted information corresponding to the specific store obtained from each of the plurality of posting sites in a list form; a posting means for posting information about the specific store on an information disclosure page corresponding to the specific store, the information disclosure page being prepared on each of a plurality of posting sites; Equipped with the posting means accepts selection of one or more of the posting sites from among the plurality of posting sites, accepts input of the posting information, and posts the posting information on the information disclosure page of the selected one or more of the posting sites; The structure is as follows. In addition, an information processing method according to an embodiment of the present disclosure includes: An information processing device, acquiring posted information corresponding to a specific store from each of a plurality of posting sites that publishes posted information posted by users about a specific store; outputting the posted information corresponding to the specific store obtained from each of the plurality of posting sites in a list form; Posting information about the specific store on an information disclosure page corresponding to the specific store that is provided on each of a plurality of posting sites; when posting the posted information, accepting a selection of one or more of the posting sites from among the plurality of posting sites and accepting an input of the posted information, and posting the posted information on the information disclosure page of the selected one or more of the posting sites; The structure is as follows. In addition, a program according to an embodiment of the present disclosure includes: In the information processing device, acquiring posted information corresponding to a specific store from each of a plurality of posting sites that publishes posted information posted by users about a specific store; outputting the posted information corresponding to the specific store obtained from each of the plurality of posting sites in a list form; Posting information about the specific store on an information disclosure page corresponding to the specific store that is provided on each of a plurality of posting sites; when posting the posted information, accepting a selection of one or more of the posting sites from among the plurality of posting sites and accepting an input of the posted information, and posting the posted information on the information disclosure page of the selected one or more of the posting sites; Execute the process, The structure is as follows. In addition, an information processing system according to an embodiment of the present disclosure includes: An acquisition means for acquiring posted information corresponding to a specific store from each of a plurality of posting sites that publishes posted information posted by users about a specific store; an output means for outputting the posted information corresponding to the specific store obtained from each of the plurality of posting sites in a list form; a posting means for posting information about the specific store on an information disclosure page corresponding to the specific store, the information disclosure page being prepared on each of a plurality of posting sites; Equipped with the posting means receives an input of the posted information, and generates a display screen showing a posting status of the posted information on the information disclosure page for each of the plurality of posting sites, and displays the display screen to a person who input the posted information before posting the posted information. The structure is as follows. In addition, an information processing method according to an embodiment of the present disclosure includes: An information processing device, acquiring posted information corresponding to a specific store from each of a plurality of posting sites that publishes posted information posted by users about a specific store; outputting the posted information corresponding to the specific store obtained from each of the plurality of posting sites in a list form; Posting information about the specific store on an information disclosure page corresponding to the specific store that is provided on each of a plurality of posting sites; generating a display screen showing a posting status of the posted information on the information disclosure page for each of the plurality of posting sites and displaying the display screen to a person who has input the posted information before accepting the input of the posted information and posting the posted information; The structure is as follows. In addition, a program according to an embodiment of the present disclosure includes: In the information processing device, acquiring posted information corresponding to a specific store from each of a plurality of posting sites that publishes posted information posted by users about a specific store; outputting the posted information corresponding to the specific store obtained from each of the plurality of posting sites in a list form; Posting information about the specific store on an information disclosure page corresponding to the specific store that is provided on each of a plurality of posting sites; generating a display screen showing a posting status of the posted information on the information disclosure page for each of the plurality of posting sites and displaying the display screen to a person who has input the posted information before accepting the input of the posted information and posting the posted information; Execute the process, The structure is as follows. Effect of the Invention

[0008] With the above-described configuration, the present disclosure enables stores to provide store information more effectively via a posting site. [Brief description of the drawings]

[0009] [Figure 1] 1 is a diagram illustrating an overall configuration of an information processing system according to the present disclosure. [Diagram 2] FIG. 2 is a block diagram showing a configuration of a management server in the present disclosure. [Diagram 3] FIG. 13 is a diagram showing a process performed by a management server in the present disclosure. [Figure 4] FIG. 13 is a diagram showing a process performed by a management server in the present disclosure. [Diagram 5] FIG. 13 is a diagram showing a process performed by a management server in the present disclosure. [Figure 6] FIG. 13 is a diagram showing a process performed by a management server in the present disclosure. [Figure 7] FIG. 13 is a diagram showing a process performed by a management server in the present disclosure. [Figure 8] FIG. 13 is a diagram showing a process performed by a management server in the present disclosure. [Figure 9] FIG. 13 is a diagram showing a process performed by a management server in the present disclosure. [Figure 10] FIG. 13 is a diagram showing a process performed by a management server in the present disclosure. [Figure 11] FIG. 13 is a diagram showing a process performed by a management server in the present disclosure. [Figure 12] FIG. 13 is a diagram showing a process performed by a management server in the present disclosure. [Figure 13] FIG. 13 is a diagram showing a process performed by a management server in the present disclosure. [Figure 14] FIG. 13 is a diagram showing a process performed by a management server in the present disclosure. [Figure 15] FIG. 13 is a diagram showing a process performed by a management server in the present disclosure. [Figure 16] FIG. 13 is a diagram showing a process performed by a management server in the present disclosure. [Figure 17] FIG. 13 is a diagram showing a process performed by a management server in the present disclosure. [Figure 18]FIG. 13 is a diagram showing a process performed by a management server in the present disclosure. [Figure 19] 10 is a flowchart showing an operation of a management server in the present disclosure. DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENTS

[0010] <Embodiment 1> A first embodiment of the present disclosure will be described with reference to Fig. 1 to Fig. 19. Fig. 1 and Fig. 2 are diagrams for explaining the configuration of an information processing system, and Fig. 3 to Fig. 19 are diagrams for explaining the processing operation of the information processing system.

[0011] [composition] The information processing system of the present invention is used mainly for managing and analyzing information posted on a posting site, which is a so-called word-of-mouth site, and for managing published information, etc. As shown in Fig. 1, the information processing system is composed of a management server 10, a plurality of posting site servers 20, a poster terminal 30, a viewer terminal 40, an administrator terminal 50, and a text processing device 60, which are connected via a network N. Each component will be described in detail below.

[0012] The posting site server 20 is an information processing device managed by a business that provides a service for publishing posted information, and operates a website such as a posting site on the Internet. In this embodiment, the posting site provided by the posting site server 20 publishes a page publishing information about a store P, such as a restaurant, as well as a page publishing posted information from a contributor 31 who is a user who has used the store P. The posted information posted and published by the contributor 31 includes, for example, photographs (photographed images) of the interior and food of the store P (target), text information (character information) such as impressions about the service and food received at the store P, and further, quantified evaluation information expressing an evaluation of the store P.

[0013] At this time, the evaluation information is a numerical evaluation value that indicates the degree of evaluation of the store by the user. As an example, the evaluation value is set to a value of "0 to 5", and the higher the numerical value, the higher the evaluation. However, the evaluation value may be expressed by any range of values, and may be expressed by any information, not limited to numerical values. The evaluation information also includes time information. For example, the time information is information that indicates time, such as the date when the user used the store, or the date when the evaluation information was posted by the user. The time information is included in the evaluation information, for example, by being input by the user together with the evaluation information at the time of posting, or by being added when the evaluation information is posted by the posting site server 20.

[0014] Furthermore, the posting site server 20 is provided with a store page (information disclosure page) for each store P that displays information about the store, and posted information about the store P entered by an administrator 51 of the business operator who operates the store P is posted and made public so that it can be viewed by the above-mentioned contributor 31 and viewers 41, as described below. FIG. 2 shows an example of the display of the store page 21, and in this example, posted information D posted by the administrator 51 as posted information is displayed together with map information M showing the location of the store P and the store name. The posted information D posted by the administrator 51 as posted information is information classified into the latest store information, events, and benefits, for example, and includes posted time information, photos F (images) of the inside of the store and products offered, text information T explaining the contents of the latest information, link information L to websites such as online shops and reservation sites related to the store P managed by the business operator of the store P, and the like. Although not shown, the information posted by the administrator 51 on the store page of the posting site server 20 includes store information, which is basic information about the store, and may include, for example, the store's address and phone number, the URL of the online shop or reservation site, information about products and services provided by the store, information about business hours, and information about the store's payment method and payment means. However, the store page may be a page on which only the posted information D as described above is displayed, or a page on which only the store information as described above is displayed.

[0015] The posting site server 20 also has a function of storing access information that indicates the status of access to posted information from public contributors 31 and posted information from administrator 51 of the business operator who operates store P. For example, the posting site server 20 stores, as access information, the number of views of each posted information or each posted information, the viewing time, attributes of the viewing user, the number of clicks on links included in each posted information, the number of reservations, such as reservations for store P, made via each posted information, etc. However, the access information stored by the posting site server 20 is not limited to the above-mentioned information and may include other information.

[0016] As described below, the posting site server 20 transmits posted information from contributors 31 corresponding to each store P to the management server 10 in response to a request from the management server 10. The posting site server 20 also transmits the above-mentioned access information for the published posted information and posted information to the management server 10. At this time, the posting site server 20 transmits to the management server 10 the posted information and the access information in association with information for identifying the posting site server 20 itself.

[0017] Examples of posting sites provided by the posting site server 20 include Google (registered trademark) Business Profile and Yahoo (registered trademark) Places. However, the posting sites provided by the posting site server 20 may be any posting sites, such as search sites, reservation sites, review sites, survey sites, weblogs, and SNS (Social Networking Service) sites. An example of an SNS site is Instagram (registered trademark).

[0018] In this embodiment, there are multiple posting site servers 20, each of which has a different posting site. Therefore, posted information from contributors 31 for the same store P, posted information from the manager of the store P, store information, and other posted information are published on the respective posting sites established by the respective posting site servers 20.

[0019] Furthermore, the posting site server 20 is not necessarily limited to publishing the posted information on a website, etc. For example, the posting site server 20 may simply set up a survey site or a payment site and acquire and store the posted information described above from users.

[0020] The posted information handled by the posting site provided by the posting site server 20 is not limited to information about a store P such as a restaurant, but may be information about any type of store, or may be posted information about a product or service (target). Furthermore, the posted information is not limited to information about a store or product, but may be information about any target. The posting site server 20 is not necessarily limited to discriminating the posted information by target, such as by store or by product, but may disclose the posted information without discriminating by target, for example, by poster 31.

[0021] The poster terminal 30 is an information processing terminal such as a smartphone or a laptop computer operated by a poster 31 who is a user who has visited an object such as a store P. The poster terminal 30 has a function of accessing a posting site on the Internet and posting posted information to the posting site when operated by the poster 31. For example, the poster terminal 30 posts, as posted information, photos taken by the poster 31 inside the store P or photos of food served at the store P, and posts, as posted information, evaluation information that evaluates the store P with a multiple-level numerical value input by the poster 31 and text information that expresses the poster's impressions in text.

[0022] The poster terminal 30 may directly access the posting site, or may be guided to access the posting site from an access destination based on address information such as a QR code installed in the store P. In addition, when the access destination of address information such as a QR code installed in the store P is a survey site of the store P, the poster terminal 30 also has a function of transmitting responses to surveys presented on the survey site.

[0023] The viewer terminal 40 is an information processing terminal such as a smartphone or a notebook computer operated by the viewer 41. The viewer terminal 40 has a function of accessing a posting site on the Internet and viewing posted information published on the posting site by the viewer 41 when operated by the viewer 41. For example, the viewer terminal 40 can view photos of the inside of the store P and photos of the food served at the store P posted by the contributor 31, evaluation information that evaluates the store P with a multiple-level numerical value, and text information that expresses impressions in text.

[0024] The above-mentioned contributor terminal 30 and viewer terminal 40 can also display posted information such as posted information and store information posted by the manager 51 of the store P, which is published on the store page of each posting site. This allows the contributor 31 and viewer 41 to view the store information and posted information from the manager 51 of the store P.

[0025] The administrator terminal 50 is an information processing terminal operated by an administrator 51 who manages the posted information of the store P in the business operator who operates the store P. The administrator terminal 50 manages the posted information for the store from the poster 31, such as accessing the management server 10, displaying and monitoring the posted information of the store acquired by the management server 10 as described below, and analyzing the posted information. The administrator terminal 50 also generates a reply message to the posted information via the management server 10 and posts it to the posting site server 20. Furthermore, the administrator terminal 50 can also post posted information such as posted information about the store and store information on the store page of each posting site via the management server 10. The number of stores P for which the administrator 51 manages the posted information from the poster 31 is not limited to one, and may be multiple.

[0026] In this embodiment, the business operator who operates the store P operates multiple stores P. For example, the business operator operates 50 stores, and monitors and analyzes posted information for these multiple stores, posts reply messages to the posted information, and further posts information including store information such as posted information from the store operators and basic information about the stores. However, the business operator who operates the store P may only operate one store, or may monitor and analyze posted information for multiple stores including its own store and stores of other businesses.

[0027] The text processing device 60 is an information processing device that is connected to the management server 10 via the network N, and is managed by a business that provides a service of performing requested processing on input text information and outputting the processing result to the management server 10. As an example, the text processing device 60 is realized by a generation AI such as ChatGPT provided by OpenAI, Inc. of the United States or VertexAI provided by Google LLC of the United States. In this embodiment, the text processing device 60 provides a service of generating a text that is a response to an input text.

[0028] The management server 10 is composed of one or more information processing devices each having a calculation device and a storage device. As shown in FIG. 3, the management server 10 includes an acquisition unit 11, an output unit 12, a posting unit 13, an analysis unit 14, and a reply unit 15. The functions of the acquisition unit 11, the output unit 12, the posting unit 13, the analysis unit 14, and the reply unit 15 can be realized by the calculation device executing a program for realizing each function stored in the storage device. The management server 10 also includes a store information storage unit 16 and a posted information storage unit 17. The store information storage unit 16 and the posted information storage unit 17 are each composed of a storage device. Each component will be described in detail below.

[0029] First, the store information storage unit 16 stores information about the store P input from the manager terminal 50 of the business operator who operates the store P. At this time, if the business operator operates multiple stores P, information about each of the multiple stores P is registered.

[0030] The registered information of store P includes the store name, store address, store attributes, etc. The store name functions as identification information that identifies the store. The store address indicates the location of the store and can specify the location by prefecture or region, for example, and also functions as an attribute of the store. Store attributes include information such as the store's location (roadside, downtown, tourist spot, suburban, commercial facility, etc.), whether or not there is parking, the store's person in charge on the business side, the store's franchisee, the store's brand, classification by sales, classification by post response (whether or not there is inbound support), etc.

[0031] Further, in the store information storage unit 16, for example, a plurality of stores P operated by the same business operator or businesses forming a group are associated with each other to form a store group and are registered.

[0032] The store information storage unit 16 also stores information on the posting site server 20 to which the posted information for the store P is posted. The information on the posting site server 20 is information for identifying a posting site, or information for acquiring the posted information posted to the posting site server 20 from the posting site server 20. For example, the information is information for identifying the posting site server 20 and the store P, and one example is address information of a posting site where the posted information for the store is published. In this embodiment, information on multiple posting site servers 20 is registered for the same store P.

[0033] The information of the posting site server 20 also includes information necessary for posting information on a store page prepared in the posting site server 20. For example, the information includes information for the administrator terminal 50 of the store P to log in to the store page of the posting site server 20 via the management server 10 so that the administrator terminal 50 can post posting information such as posting information and store information to the store page of the posting site server 20. The information of the posting site server 20 also includes display specification information that represents the display characteristics of the posting information on the store page of each posting site server 20. Specifically, the display specification information is information that represents display specifications that are set in advance for each posting site server 20, such as what information is displayed and how on the store page of each posting site server 20. By storing such display specification information, the management server 10 can generate a display screen that represents the posting status of the posting information, which is the posting information and store information, on each posting site server 20, as described later.

[0034] The acquisition unit 11 (acquisition means) accesses each posting site server 20 based on the registered store information as described above, acquires posted information from contributors 31 that is published on each posting site, and stores the information in the posted information storage unit 17. At this time, the acquisition unit 11 acquires posted information about each store from each posting site server 20, distinguishing between each store and each store group, associates the store information and the posting site information, and stores the information in the posted information storage unit 17. In other words, the acquired posted information is associated with the corresponding store information and the posting site information to which the information was posted. The acquisition unit 11 may acquire posted information from any posting site, such as the above-mentioned search sites, reservation sites, review sites, survey sites, web logs, and SNS sites.

[0035] The acquisition unit 11 also acquires access information for posted information from contributors 31 and posted information from the manager 51 of the store P, which are published on the posting site server 20. The access information includes, for example, the number of views and viewing time of each posted information or each posted information, attributes of the viewing user, the number of clicks on links included in each posted information, the number of reservations for the store P via each posted information, and the like.

[0036] The output unit 12 (output means) outputs the posted information from the contributor 31 for the specific store acquired from the posting site server 20 as described above so as to be displayed on the administrator terminal 50. At this time, when there are multiple pieces of posted information corresponding to the specific store acquired from the multiple posting site servers 20, respectively, the output unit 12 outputs the multiple pieces of posted information so as to be displayed together in a list. Furthermore, when multiple specific stores are associated with each other to form a store group and registered as described above, the output unit 12 outputs the posted information corresponding to each of the multiple specific stores so as to be displayed together in a list. The output unit 12 displays the posted information in association with information such as a store name that identifies the store where the posted information was posted, information such as a posting site name that identifies the posting site where the information was posted, and information about the contributor.

[0037] For example, as shown in FIG. 4, the output unit 12 outputs a list of evaluation information and text information from the posted information to be displayed on the administrator terminal 50. The example of FIG. 4 is a case where "aaa store" and "bbb store" are associated as group stores, and the output unit 12 displays a list of evaluation information and text information as posted information posted to multiple posting sites such as "posting site A" and "posting site B" for each of the multiple stores. In FIG. 4, "stars" represent evaluation information, and the number of stars represents a numerical evaluation value, and the higher the number, the higher the evaluation of the store. In FIG. 4, "XX was delicious, XXXXXXXX" represents text information such as impressions about the store. In addition, when the posted information includes a photographed image such as a photo, the output unit 12 may output a list of the photographed images, or may output a list of combinations of text information and photographed images.

[0038] 4, the output unit 12 displays, in association with each piece of posted information, an operation unit such as "Reply" for instructing the business operator of the store P to reply to the posted information. When an operation unit such as "Reply" is operated from the manager terminal 50, the output unit 12 starts a reply process to the posted information corresponding to the operation unit by the reply unit 15. The reply process by the reply unit 15 will be described in detail later.

[0039] In response to an instruction from the administrator terminal 50, the posting unit 13 (posting means) performs a process of posting information about a store on a store page (information disclosure page) prepared in each of the multiple posting site servers 20 corresponding to the store managed by the administrator 51 of the administrator terminal 50. For example, the posting unit 13 logs in using login information that allows posting information to the store page of each posting site server 20, and transmits and posts the information to the store page. At this time, the posting unit 13 accepts, from the administrator terminal 50, either an operation to collectively select all store pages of the multiple posting sites, or an operation to individually select store pages of each individual posting site. Then, when the posting unit 13 accepts an operation to collectively select all posting sites, it posts the information to the store pages of all posting sites collectively, and when the posting unit 13 accepts an operation to individually select, it posts the information to the store pages of each selected posting site.

[0040] Here, an example of the posting process of the posting unit 13 for posting information will be described with reference to Figs. 5 to 17. First, with reference to Figs. 5 to 10, a case will be described in which the manager 51 of the store P posts posting information such as the latest information on the store P and event information as posting information on the store page. Note that in this example, the store P is capable of posting posting information such as the posting information and store information on the store pages of multiple different posting sites such as posting site A and posting site B. Note that the store P may be capable of posting posting information on the store pages of three or more posting sites.

[0041] First, the posting unit 13 transmits a posting operation screen for performing a posting operation of the posting information to the administrator terminal 50 as shown in FIG. 5, and accepts a posting operation from the administrator terminal 50. At this time, the posting unit 13 displays, on the posting operation screen, an operation display (operation section) such as "Simultaneous posting" for selecting multiple posting sites A and B all at once, and each operation display (operation section) such as "Post to site A" and "Post to site B" for selecting each of the posting sites A and B, respectively, as shown by reference numeral 71 in FIG. 5. Then, the posting unit 13 accepts the selection of any of the operation displays from the administrator terminal 50. When the posting unit 13 accepts the selection of the operation display for "Simultaneous posting", as shown by reference numeral 72 in FIG. 5, the posting unit 13 displays that posting will be performed simultaneously on multiple posting sites A and B, and sets the posting information, which is the posting information to be entered later, to be posted all at once to the store pages of the multiple posting sites A and B. Furthermore, when the posting unit 13 receives a selection of the operation display for "Post to site A" or "Post to site B", it sets the posting information, which is the posting information to be entered later, to be posted to the store page of either the selected posting site A or B. When an operation display such as "Select a posting site" as indicated by the reference numeral 72 is operated from the administrator terminal 50, the posting unit 13 displays an operation display for selecting at least one of the posting sites to which the posting information can be posted, receives a selection of one or more posting sites from the administrator terminal 50, and sets the posting to be made to the store page of the selected posting site. At this time, when multiple posting sites are selected, the posting unit 13 sets the posting information to be posted collectively to the store pages of the selected multiple posting sites.

[0042] Next, the posting unit 13 accepts the selection of a target store for posting the posting information, which is the posting information, to the store page of the posting site selected as described above. In other words, when the business operator operating store P operates multiple stores, the posting unit 13 further accepts the selection of stores for which the posting information is to be posted from among the store pages of all or a specific selected posting site. At this time, as shown by the reference numeral 73 on the posting operation screen shown in FIG. 5, the posting unit 13 first displays the number of stores that can be posted on all or a specific selected posting site, and further accepts the narrowing down of stores and the selection of one or more stores to be the final target for posting when an operation display such as "select target store" is operated.

[0043] For example, in order to narrow down the stores, the posting unit 13 displays a list of store attributes on the posting operation screen so that the list can be selected by the administrator terminal 50, as shown in FIG. 6. In the example of FIG. 6, attributes such as the store's brand, location, prefecture, classification by sales (classification by sales amount, sales trend (increasing or decreasing), etc.), and classification by posting response (whether inbound tourism is implemented or not) are displayed. In addition to these, attributes such as the store's franchisor and the store's person in charge may be displayed, and attributes other than those described above may also be displayed. Then, when the posting unit 13 extracts stores having the attributes selected by the administrator terminal 50, it displays the extracted stores so that they can be further selected individually, as shown in FIG. 7. Then, the posting unit 13 sets the posting information, which is the posting information, to be posted to the store page of the posting site corresponding to the store finally selected from the administrator terminal 50.

[0044] As described above, when the posting unit 13 receives the selection of "Simultaneous posting" on the posting operation screen shown in Fig. 5, the posting unit 13 sets the posting information to be input as described later on the store pages of all posting sites such as posting sites A and B, and among these, the store page of the store selected based on the attributes of the store as shown in Figs. 6 and 7. Also, when the posting unit 13 receives the selection of "Site A posting" or "Site B" in Fig. 5, the posting unit 13 sets the posting information to be input as described later on the store page of one of the posting sites A and B, and among these, the store page of the store selected based on the attributes of the store as shown in Figs. 6 and 7. Note that the posting unit 13 may receive the selection of multiple posting sites or individual posting sites in any manner, without using an operation unit for selecting multiple posting sites collectively as shown by reference numeral 71 in Fig. 5, or an operation unit for selecting one of the individual posting sites.

[0045] The posting unit 13 further accepts input of posted information, which is posted information, from the administrator terminal 50. Specifically, the posting unit 13 displays various input fields for inputting the contents of the posted information, such as the left column indicated by the reference numeral 75 of the posting operation screen shown in FIG. 8, on the administrator terminal 50, and accepts input to the input fields. At this time, the posting unit 13 first displays an input field for accepting selection of the type of posted information (posting type) and accepts the selection of the type. For example, the types of posted information are set as "Latest information" shown in FIG. 8, "Event" shown in FIG. 9, and "Special offer" shown in FIG. 10, and the posting unit 13 accepts the selection of any of the types. In addition, the posting unit 13 accepts the input of posted information including the contents set according to the selected type of posted information. For example, as shown in FIG. 8-10, the posting unit 13 accepts the contents of posted information in the form of photos and text for any type of posted information, but in the case of the types of posted information "Event" and "Special offer" shown in FIG. 9, the posting unit 13 accepts the input of posted information including further contents set according to these. For example, in the case of an "event" type of post information, the event title and details are accepted as text information, and the input of the period during which the event will be held ("start date"-"end date") is accepted, as shown in Fig. 9. Also, for example, in the case of a "benefit" type of post information, the benefit title and details are accepted as text information, and the input of the period during which the benefit will be given ("start date"-"end date"), a coupon code that can be used at a store, etc. are accepted, as shown in Fig. 10.

[0046] Regardless of which type of posted information is selected, the posting unit 13 accepts information specifying characters to be displayed on the display button from an input field such as "add button" as shown in Fig. 8, and also accepts information specifying a link destination such as a URL to be accessed by the display button from an input field such as "link". This allows the posting unit 13 to accept information specifying a display button including a link to be accessed and displayed in the posted information.

[0047] Then, before accepting and posting the input of the posted information, which is the posted information as described above, the posting unit 13 generates a preview, which is a display screen showing the posting status when the posted information is posted on the store page of the posting site, and displays it on the posting operation screen to be displayed to the administrator 51 operating the administrator terminal 50. For example, the posting unit 13 displays a display screen showing the posting status of the posted information on each store page of the multiple posting sites A and B to which posting can be made, in the right column of the posting operation screen shown by reference numeral 76 in FIG. 8-10. At this time, the posting unit 13 generates and displays a display screen showing the display status when the posted information is posted, based on display specification information showing the display characteristics of the posted information on the store page set in the posting site server 20. For example, when the type of information to be displayed as the posted information on the store page is set for each posting site server 20, only the set type of information is displayed. As an example, it is assumed that the posting site A is set to be able to display the link display button described above, but the posting site B is set to not display the link display button. Then, as shown in the preview in FIG. 8, photos and text are displayed on both the posting sites A and B, but the link display button is displayed only on the posting site A. The display specifications of the shop page on each posting site may be of any content. For example, if the font type of characters to be displayed is set differently for each posting site, the text is displayed in the font type set for each posting site. Also, for example, if the size of the photos to be displayed is set differently for each posting site, the photos are displayed in the size set for each posting site.

[0048] Furthermore, the posting unit 13 generates a display screen when the posted information is posted based on the display specification information set for each posting site and for each type of posted information, and displays it as a preview. For example, as shown in Fig. 9, in the case of the type of posted information "event", posting site A displays the event title, period, photo, and event details in this order, while posting site B displays the event title, photo, event, and period, in a different order from posting site A. Also, for example, as shown in Fig. 10, in the case of the type of posted information "benefit", posting site A displays the benefit title, period, photo, and benefit details in this order, but does not display a coupon code. On the other hand, posting site B does not display the benefit title, but displays the benefit period, photo, benefit details, and coupon code.

[0049] 11 to 17, a case will be described in which the manager 51 of the store P posts store information, which is basic information such as the address and business hours of the store P, payment information, and menu information, on the store page as posted information. First, a case will be described in which store information including the address and business hours of the store P is posted.

[0050] First, the posting unit 13 displays input fields for accepting input of store information such as store name, address, and photo on the posting operation screen and accepts input into the input fields, as shown in Fig. 11. Then, the posting unit 13 posts the entered store information such as store name and address on the store pages of posting sites A and B collectively or individually. When posting the store information, similarly to the above, the posting sites may be selected collectively or individually from the administrator terminal 50, or the information may be posted to all posting sites collectively in any case.

[0051] Furthermore, when publishing the business hours of store P as store information, the publishing unit 13 displays an input field for accepting the designation of the store's business hours on the publishing operation screen and accepts input to the input field. In particular, in this embodiment, the publishing unit 13 displays an input field for accepting the designation of business hours for each day of the week, as shown in FIG. 12. The publishing unit 13 then accepts, from the administrator terminal 50, the selection of "regular holiday" or "business day" for each day of the week, and input of "start time" and "end time" if it is a business day. In the example of FIG. 12, input such as "9:00-20:00" business hours on Sunday and "regular holiday" on Monday is accepted.

[0052] Furthermore, the publishing unit 13 displays an input field for accepting designation of business hours on holidays, in addition to an input field for business hours for each day of the week, as shown in Fig. 12. The publishing unit 13 then accepts, from the administrator terminal 50, the selection of whether the holiday is a "regular holiday" or a "business day", and, if it is a business day, the input of a "start time" and an "end time". In the example of Fig. 12, the input of business hours for holidays, such as "9:00-20:00", is accepted.

[0053] Furthermore, as shown in Fig. 12, the publishing unit 13 displays an input field for accepting designation of business hours for each week and day of the week in a month. The publishing unit 13 then accepts the selection of the week and day of the week in a month and the input of business hours from the administrator terminal 50. In the example of Fig. 12, the selection of the first Monday in the month and the input of business hours "9:00-20:00" are accepted. As a result, although Mondays are usually closed, the first Monday in the month is a business day, and it is specified that the business hours are "9:00-20:00".

[0054] The publishing unit 13 also displays an input field for accepting the designation of special regular holidays that are not based on days of the week, as shown in Fig. 12. The publishing unit 13 then accepts input of special regular holidays from the administrator terminal 50. In the example of Fig. 12, input such as "Year-end and New Year holidays (12 / 31, 1 / 1)" in text form is accepted as an additional regular holiday.

[0055] Then, before accepting and posting the store information as described above, the posting unit 13 generates a preview, which is a display screen showing the posting status when the store information is posted on the store page of the posting site, and displays it on the posting operation screen to be displayed to the administrator 51 who operates the administrator terminal 50. In particular, in this embodiment, the posting unit 13 generates and displays a preview, which is a display screen showing the business hours of the store on each posting site. At this time, the posting unit 13 generates and displays a display screen when the business hours, which is the posting information, are posted, based on display specification information showing the display characteristics of the posted information on the store page set in the posting site server 20. For example, when a display item of the business hours of the store is set on the store page for each posting site server 20, only information of the set item is displayed. As an example, in addition to displaying the business hours for each day of the week, the posting site A also displays the business hours on holidays and the business hours for each week and each day of the week. For this reason, as shown in FIG. 13, in addition to the business hours for each day of the week, the display screen on the posting site A displays the business hours for the first week and on holidays for Monday, which is a regular holiday, while not displaying the business hours for specific regular holidays. 13, the display screen of posting site B displays business hours for each day of the week as well as specific regular holidays, while business hours for holidays related to the regular holiday Monday are not displayed. Note that the display screens showing the posting status corresponding to each of posting sites A and B described above are merely examples, and any display screen showing the posting status may be displayed for each posting site.

[0056] Next, a case where posted information including payment information indicating the payment method and payment means at the store P will be described. First, the posting unit 13 displays an input field on the posting operation screen for accepting designation of the availability of the payment method and payment means at the store, and accepts input to the input field. In particular, in this embodiment, as shown in FIG. 14, the posting unit 13 displays an input field for accepting designation of the availability of each payment method and the availability of each type of payment means for each payment method. In the example of FIG. 14, "credit card", "electronic money", and "QR code payment" are displayed as examples of payment methods, and an input field for inputting whether these payment methods can be used at the store is displayed. In addition, "VVVV" and "WWWW" (for example, types of international credit card brands) are displayed as types of payment means for the payment method "credit card", and an input field for inputting whether these payment means can be used at the store is displayed. Similarly, for the payment methods "electronic money" and "QR code payment", the types of payment means are displayed, and an input field for inputting whether they can be used is displayed. The posting unit 13 then accepts inputs from the administrator terminal 50, such as a selection of whether each payment method is available or not, and a selection of whether each payment means in the payment method selected as available is available or not. In the example of FIG. 14, inputs are accepted such as the payment method "credit card" being "available", the payment means "VVVV" in the payment method "credit card" being "available", and the payment means "WWWW" being "unavailable". Also, in the example of FIG. 14, inputs are accepted such as the payment method "electronic money" being "available" and the payment means "XXXX" in the payment method being "available", and the payment method "QR code payment" being "available" and the payment means "YYYY" in the payment method being "available". Note that the payment information input as described above is merely an example, and other information related to payment may be input.

[0057] Then, before accepting and posting the payment information as the posted information described above, the posting unit 13 generates a preview, which is a display screen showing the posting status when the payment information is posted on the store page of the posting site, and displays it on the posting operation screen to be displayed to the administrator 51 operating the administrator terminal 50. At this time, the posting unit 13 generates and displays a display screen when the payment method and payment means as the posted information are posted, based on display specification information showing the display characteristics of the posted information on the store page set in the posting site server 20. For example, when display items of the payment method and payment means for the store are set on the store page for each posting site server 20, only information of the set items is displayed. As an example, FIG. 15 shows the display screens of each posting site A and B. The posting site A displays the availability of all payment methods and the availability of all payment means for each payment method. On the other hand, the posting site B displays only the payment method "credit card" as an available payment method, and displays the available payment means "VVVV", and does not display other available payment methods and payment means. The display screens showing the posting status corresponding to each of the posting sites A and B described above are merely examples, and any display screen showing the posting status may be displayed for each posting site.

[0058] Next, a case where the posting information including the menu information of the store P is posted will be described. First, the posting unit 13 displays an input field on the posting operation screen for accepting designation of the menu category, menu name, photo (image information) corresponding to the menu, text information explaining the menu, menu price, etc. as information expressing the contents of each menu, and accepts input to the input field. In the example of FIG. 16, inputs such as the category "meat dish", menu name "menu 1", "photo", menu description "XXXX", and price "1,000 yen" are accepted. Note that the menu information input as described above is an example, and is not limited to such information. For example, only a part of the information expressing the contents of the menu described above may be input, or other information related to the menu may be input.

[0059] Then, before accepting and posting the menu information as described above, the posting unit 13 generates a preview, which is a display screen showing the posting status when the menu information is posted on the store page of the posting site, and displays it on the posting operation screen to be displayed to the administrator 51 who operates the administrator terminal 50. At this time, the posting unit 13 generates and displays a display screen when each menu, which is the posting information, is posted, based on display specification information showing the display characteristics of the posting information on the store page set in the posting site server 20. For example, when the display items of the menu are set on the store page for each posting site server 20, only the information of the set items is displayed. As an example, FIG. 17 shows the display screens of each posting site A and B. The posting site A displays the category "meat dish", the menu name "menu 1", "photo", the price "1,000 yen", and the menu description "XXXX...". On the other hand, the posting site B displays the menu name "menu 1", the price "1,000 yen", and the menu description "XXXX...", but does not display the category "meat dish" and "photo". The display screens showing the posting status corresponding to each of the posting sites A and B described above are merely examples, and any display screen showing the posting status may be displayed for each posting site.

[0060] As described above, before posting information such as the posted information, business hours, payment information, and menu information on each posting site, the posting unit 13 generates a preview, which is a display screen showing how the posted information will be displayed when posted on the store page of the posting site, and displays the preview to the administrator 51 who operates the administrator terminal 50. This allows the administrator 51 to check how the posted information will be displayed on each posting site.

[0061] Then, when the posting unit 13 receives an operation to execute posting from the administrator 51 who has checked the preview, which is the display screen of the posted information on each posting site, at the administrator terminal 50, the posting unit 13 transmits the posted information, which is the posted information or the store information, to each posting site. At this time, in the case of the posted information described above, the posting unit 13 transmits the contents of the posted information by specifying the type of posted information. As a result, the posted information is posted on the store page of each posting site in a display state according to the display specifications previously set on each posting site. For example, the posted information is posted on the store page of each posting site in a display state according to the type of posted information set for each posting site, or in a display state of store information such as business hours, payment information, and menu information set for each posting site.

[0062] The posting unit 13 may receive a specification of the posting date and time when performing an operation to post the posted information from the administrator terminal 50. For example, as shown by reference numeral 74 in Fig. 5, the posting unit 13 displays input fields for the posting date and posting time on the posting operation screen, and receives the specification of the posting date and time inputted in the input fields.

[0063] The analysis unit 14 (analysis means) performs all kinds of analysis processing on the acquired posted information from the contributor 31. For example, the analysis unit 14 tally up the number of posted information for each store or each posting site, or tally up the number of posted information for each operator or manager who operates or manages the store. It is assumed that the operators and managers of the stores are stored in advance in the store information storage unit 16. Also, for example, the analysis unit 14 performs analysis processing such as extracting keywords included in text information contained in the posted information and calculating the frequency of appearance of the keywords for each store or each posting site, or calculating an evaluation value based on evaluation information included in the posted information for each store or each posting site.

[0064] The analysis unit 14 also performs an analysis process of the access information acquired from each posting site server 20. For example, the analysis unit 14 compiles, for each store or each posting site, access information for the posted information and the posted information, that is, the number of views of the posted information and the posted information, the viewing time, the attributes of the viewing user, the number of clicks on the link included in each piece of posted information, the number of reservations for store P via each piece of posted information, etc. The analysis process by the analysis unit 14 is not limited to the above-mentioned content, and any analysis process may be performed.

[0065] The results of the analysis performed by the analysis unit 14 are output by the output unit 12 so as to be displayed on the display device of the administrator terminal 50. In particular, in this embodiment, the output unit 12 outputs the analysis results of the specified type of information for each posting site. At this time, the output unit 12 accepts designation of the type of information to be displayed, the tallying interval period, and the total tallying period from the administrator terminal 50. The types of information to be displayed include, for example, the number of posted information items, such as the "number of posts" and the "cumulative number of posts," the "rating value" which is the evaluation tally value, the "number of views" and "viewing time" of the posted information items and the published information items, and the "number of reservations" of the store P via each published information item. The tallying interval period indicates the time interval for tallying the evaluation information, such as "day," "week," or "month." The total tallying period is the entire period for tallying the evaluation information, such as the period specified by the year, month, and date.

[0066] Fig. 18 shows an example of the display of the results of the analysis process by the output unit 12. In the example of Fig. 18, the "evaluation value" of the evaluation information for each posting site is displayed as a graph and numerical values, and the "number of posts" and "cumulative number of posts" of posted information for each posting site are displayed as numerical values. Note that the output unit 12 may also display graphs and numerical values ​​for each posting site, such as the "number of views" and "viewing time" of the posted information and published information described above, and the "number of uses" such as reservations for store P via each published information.

[0067] Furthermore, the results of the analysis process performed by the analysis unit 14 may be used by the posting unit 13 described above. For example, the posting unit 13 outputs suggested information regarding the posting of the posted information based on the results of the analysis process for each posting site as described above, so as to be displayed on the administrator terminal 50. The suggested information may be, for example, a suggested posting site for posting the posted information, a suggested content of the posted information as the posted information, a suggested posting time for the posted information as the posted information, a suggested business hours for the posted information, and the like.

[0068] As an example, when the number of posts and evaluation values ​​on all posting sites are approximately equal as a result of the analysis process for each posting site, the posting unit 13 outputs proposal information with proposal content such that all posting sites are selected collectively as destinations for posting information. On the other hand, when the number of posts and evaluation values ​​are concentrated on a specific posting site as a result of the analysis process for each posting site, the posting unit 13 outputs proposal information with proposal content such that the specific posting site is individually selected as a destination for posting information. Furthermore, when the frequency of occurrence of a specific keyword included in the posting information on a specific posting site is high as a result of the analysis process for each posting site, the posting unit 13 outputs proposal information with proposal content such that posting information with a sentence corresponding to the keyword is posted on the specific posting site. Furthermore, when the posting unit 13 acquires the posting time of the posting information on a specific posting site or acquires a phrase related to the opening hours of a store included in the posting information as a result of the analysis process for each posting site, it outputs proposal information with proposal content such that the posting information is posted on the specific posting site at a posting time corresponding to the posting time or the phrase related to the opening hours.

[0069] The reply unit 15 (replying means) has a function of replying to the posted information from the poster 31. Specifically, when an operation display such as "Reply" is operated for specific posted information in the list display of posted information as shown in Fig. 4, the reply unit 15 outputs a reply screen in which an input field for inputting a reply text is set so as to be displayed on the administrator terminal 50. Then, when a reply text is input from the administrator terminal 50 into the input field for the reply text on the reply screen and a reply operation is performed, the reply unit 15 displays and transmits the reply text to the posting site on which the posted information to be replied to is published. For example, when replying to posted information posted on posting site A shown in the list display of posted information in Fig. 4, the reply unit 15 transmits the reply text to the posting site A so that the reply text is displayed.

[0070] The reply unit 15 may transmit the posted information to the text processing device 60 and request the text processing device 60 to generate a reply text to the posted information. As a result, the text processing device 60 generates a reply text according to the contents of the posted information, and the generated reply text is transmitted from the text processing device 60 to the management server 10. The reply unit 15 then acquires the reply text generated by the text processing device 60, and inputs and displays the generated reply text in an input field on the reply screen so that it can be edited. As a result, the reply unit 15 transmits the reply text edited according to the input from the administrator terminal 50 to the posting site.

[0071] [Operation] Next, the operation of the above-mentioned information processing system, particularly the operation of the management server 10, will be described mainly with reference to the flowchart of FIG.

[0072] First, posted information about store P is posted by contributors 31 to each of the multiple posting site servers 20 and is made publicly available, and can be viewed by viewers 41 on their viewer terminals 40. The management server 10 periodically or at any time acquires posted information made public on each posting site from the multiple posting site servers 20 (step S1). The management server 10 stores the posted information acquired from the multiple posting site servers 20 for each store or for each store group.

[0073] Then, the management server 10 outputs the posted information from the contributor 31 for the specific store acquired from the posting site server 20 so as to be displayed on the administrator terminal 50. At this time, if there are multiple pieces of posted information corresponding to the specific store acquired from multiple posting site servers 20, the management server 10 outputs the multiple pieces of posted information so as to be displayed together in a list as shown in Fig. 4 (step S2).

[0074] Thereafter, the management server 10 performs a process of posting the store-related information on the store page prepared in the posting site server 20 in response to an instruction from the administrator terminal 50. At this time, the management server 10 accepts the selection of all posting sites at once, or the selection of each individual posting site (step S3). For example, as shown by reference numeral 71 in FIG. 5, the management server 10 accepts a selection operation for an operation display such as "Simultaneous Post" which selects multiple posting sites A and B at once, or "Post to Site A" and "Post to Site B" which select each of the posting sites A and B, respectively. However, the management server 10 is not limited to the selection of all or any one of the posting sites, and may accept the selection of multiple posting sites that are not all.

[0075] Next, the management server 10 further accepts the input of the posting information from the administrator terminal 50 (step S4). At this time, the management server 10 accepts the input of the posting information, such as the posting information whose contents are set for each preset type (latest information, event information, etc.) as shown in FIG. 8-10, the store information including the business hours of the store as shown in FIG. 11-12, and the payment information and menu information as shown in FIG. 14 and 16. Then, before posting the posting information whose input has been accepted, the management server 10 generates a preview, which is a display screen showing the posting status when the posting information is posted on the store page of the posting site, and displays it to the administrator 51 who operates the administrator terminal 50 (step S5). For example, the management server 10 displays a preview of the posting information on each of the posting sites A and B as shown by the reference numeral 76 in FIG. 8-10, or displays a preview of the store information including the business hours, payment information, and menu information on each of the posting sites A and B as shown in FIG. 13, 15, and 17. This allows the administrator 51 to check the display state of the posting information on each posting site. The store information is not limited to the above information, and may be any information relating to a store.

[0076] Thereafter, when management server 10 receives an operation to execute posting from administrator 51 or when the set scheduled execution time arrives, it transmits the posting information, which is the posted information and store information, to each posting site and posts it on the store page (step S6). At this time, if management server 10 has received a collective selection of multiple posting sites in step 3 described above, it posts the posting information collectively on the store pages of the multiple posting sites selected collectively. On the other hand, if management server 10 has received a selection of individual posting sites, it posts the posting information on the store page of the selected posting site. Note that if multiple stores are selected as described above, it posts the information collectively on the store pages of these multiple stores.

[0077] When accepting the posted information in step S4, the management server 10 may output suggested information regarding the posting of the posted information based on the analysis result of the posted information, etc., to be displayed on the administrator terminal 50. At this time, the suggested information may be, for example, a suggested posting site on which to post the posted information, a suggested content of the posted information as the posted information, a suggested posting time for the posted information as the posted information, a suggested business hours for the posted information, etc.

[0078] Furthermore, the management server 10 may respond to the posted information from the poster 31 at any timing in response to an operation from the administrator terminal 50. For example, the management server 10 accepts an input of a reply text from the administrator terminal 50 in response to a specific posted information, and transmits the reply text so that it is displayed on the posting site on which the posted information to which the reply is directed is publicly available.

[0079] Although the present invention has been described above with reference to the above-mentioned embodiment, the present invention is not limited to the above-mentioned embodiment. Various modifications that can be understood by a person skilled in the art can be made to the configuration and details of the present invention within the scope of the present invention. In addition, at least one or more functions of the above-mentioned management server 10 may be executed by an information processing device installed and connected anywhere on the network, that is, they may be executed by so-called cloud computing.

[0080] The above-mentioned program can be stored and supplied to a computer using various types of non-transitory computer readable media. The non-transitory computer readable medium includes various types of tangible storage media. Examples of the non-transitory computer readable medium include magnetic recording media (e.g., flexible disks, magnetic tapes, hard disk drives), magneto-optical recording media (e.g., magneto-optical disks), CD-ROM (Read Only Memory), CD-R, CD-R / W, and semiconductor memory (e.g., mask ROM, PROM (Programmable ROM), EPROM (Erasable PROM), flash ROM, RAM (Random Access Memory)). The program may also be supplied to a computer by various types of transitory computer readable media. Examples of the transitory computer readable medium include electric signals, optical signals, and electromagnetic waves. The transitory computer readable medium can supply the program to a computer via a wired communication path such as an electric wire and an optical fiber, or via a wireless communication path.

[0081] <Additional Notes> A part or all of the above-described embodiments can be described as follows: The following provides an overview of the configurations of an information processing system, an information processing method, and a program according to the present invention. However, the present invention is not limited to the following configurations. (Appendix A1) An acquisition means for acquiring posted information corresponding to a specific store from each of a plurality of posting sites that publishes posted information posted by users about a specific store; an output means for outputting the posted information corresponding to the specific store obtained from each of the plurality of posting sites in a list form; a posting means for posting information about the specific store on an information disclosure page corresponding to the specific store, the information disclosure page being prepared on each of a plurality of posting sites; Equipped with the posting means accepts selection of one or more of the posting sites from among the plurality of posting sites, accepts input of the posting information, and posts the posting information on the information disclosure page of the selected one or more of the posting sites; Information processing system. (Appendix A2) An information processing system according to claim 1, the posting means accepts a collective selection of the plurality of posting sites or a selection of one of the posting sites, and collectively posts the posted information on the information disclosure page of the plurality of collectively selected posting sites, or posts the posted information on the information disclosure page of one of the selected posting sites; Information processing system. (Appendix A3) An information processing system according to claim A2, the posting means displays an operation unit for selecting all of the plurality of posting sites collectively and each operation unit for selecting one of the posting sites on a selection screen that accepts a selection operation of the posting site, and accepts selection of all of the plurality of posting sites collectively or selection of one of the posting sites in response to an operation on the operation unit; Information processing system. (Appendix A4) An information processing system according to claim 1, The posting means further receives a selection of a target store for posting the posted information, and posts the posted information on the information disclosure page corresponding to the selected target store, which is prepared on the selected posting site. Information processing system. (Appendix A5) An information processing system according to claim 4, The posting means receives designation of preset store attributes and receives stores having the designated attributes as selections of the target stores. Information processing system. (Appendix A6) An information processing system according to claim 1, the posting means accepts a selection of a preset type of the posted information, and posts the posted information by designating the selected type of the posted information to the selected posting site; Information processing system. (Appendix A7) An information processing system according to claim 6, the posting means accepts input of the posting information having contents set according to the selected type of the posting information, and posts the posting information; Information processing system. (Appendix A8) An information processing system according to claim 7, the posting means accepts an input of the posting information specifying a period according to the selected type of the posting information, and posts the posting information; Information processing system. (Appendix A9) An information processing system according to claim 1, an analysis unit that performs a preset analysis process on the posted information for each of the posting sites to which the acquired posted information has been posted; the posting means outputs suggested information regarding posting of the posted information based on a result of the analysis process for each of the posting sites. Information processing system. (Appendix A10) An information processing system according to claim A9, The posting means outputs the suggested information that suggests a posting site on which the posted information is to be posted based on a result of the analysis process for each posting site. Information processing system. (Appendix A11) An information processing system according to claim A9, The posting means outputs the suggested information that suggests the content of the posted information based on the result of the analysis process for each of the posting sites. Information processing system. (Appendix A12) An information processing system according to claim A9, The posting means outputs the proposal information proposing a posting time of the posted information based on a result of the analysis process for each of the posting sites. Information processing system. (Appendix A13) An information processing system according to claim 1, a reply means for receiving an input of a reply text to the posted information acquired from the posting site, and transmitting the reply text to the posting site to which the posted information has been posted so that the reply text is displayed on the posting site, Information processing system. (Appendix A14) An information processing device, acquiring posted information corresponding to a specific store from each of a plurality of posting sites that publishes posted information posted by users about a specific store; outputting the posted information corresponding to the specific store obtained from each of the plurality of posting sites in a list form; Posting information about the specific store on an information disclosure page corresponding to the specific store that is provided on each of a plurality of posting sites; when posting the posted information, accepting a selection of one or more of the posting sites from among the plurality of posting sites and accepting an input of the posted information, and posting the posted information on the information disclosure page of the selected one or more of the posting sites; Information processing methods. (Appendix A15) In the information processing device, acquiring posted information corresponding to a specific store from each of a plurality of posting sites that publishes posted information posted by users about a specific store; outputting the posted information corresponding to the specific store obtained from each of the plurality of posting sites in a list form; Posting information about the specific store on an information disclosure page corresponding to the specific store that is provided on each of a plurality of posting sites; when posting the posted information, accepting a selection of one or more of the posting sites from among the plurality of posting sites and accepting an input of the posted information, and posting the posted information on the information disclosure page of the selected one or more of the posting sites; A program that executes a process. (Appendix B1) An acquisition means for acquiring posted information corresponding to a specific store from each of a plurality of posting sites that publishes posted information posted by users about a specific store; an output means for outputting the posted information corresponding to the specific store obtained from each of the plurality of posting sites in a list form; a posting means for posting information about the specific store on an information disclosure page corresponding to the specific store, the information disclosure page being prepared on each of a plurality of posting sites; Equipped with the posting means receives an input of the posted information, and generates a display screen showing a posting status of the posted information on the information disclosure page for each of the plurality of posting sites, and displays the display screen to a person who input the posted information before posting the posted information. Information processing system. (Appendix B2) An information processing system according to claim 1, the posting means receives an input of a type of the posted information that is set in advance, generates the display screen showing a posting status of the posted information corresponding to the type of the posted information on the information disclosure page for each of the plurality of posting sites, and displays the display screen; Information processing system. (Appendix B3) An information processing system according to claim B2, the posting means receives an input of the posted information including contents preset according to the type of the posted information, generates the display screen showing a posting status of the posted information including the contents input according to the type on the information disclosure page for each of the plurality of posting sites, and displays the display screen; Information processing system. (Appendix B4) 1. An information processing system according to claim 3, comprising: the posting means receives an input of the posted information including a content specifying a period according to a type of the posted information, generates the display screen showing a posting status of the posted information including the content specifying the period input according to the type on the information disclosure page for each of the plurality of posting sites, and displays the display screen; Information processing system. (Appendix B5) An information processing system according to claim 1, the posting means receives an input of the posted information including a content specifying a display button, generates the display screen representing a posting status of the posted information including the input content specifying the display button on the information disclosure page for each of the plurality of posting sites, and displays the display screen; Information processing system. (Appendix B6) An information processing system according to claim 1, the posting means receives an input of the posted information including content specifying business hours of a store, generates the display screen showing a posting status of the posted information including the input content specifying business hours of the store on the information disclosure page for each of the plurality of posting sites, and displays the display screen; Information processing system. (Appendix B7) An information processing system according to claim B6, the posting means receives input of the posted information including content specifying the business hours of the store on each day of the week, generates the display screen showing a posting status of the posted information including content specifying the business hours of the store on each day of the week input on the information disclosure page for each of the plurality of posting sites, and displays the display screen; Information processing system. (Appendix B8) An information processing system according to claim B7, the posting means receives input of the posting information including content specifying the business hours of the store on each day of the week and on holidays, generates the display screen showing the posting status of the posting information including content specifying the business hours of the store on each day of the week and on holidays on the information disclosure page for each of the multiple posting sites, and displays the display screen; Information processing system. (Appendix B9) An information processing system according to claim B7, the posting means receives input of the posting information including content specifying business hours of the store for each day of the week and each week of the month, generates the display screen showing the posting status of the posting information including content specifying business hours of the store for each day of the week and each week of the month inputted on the information disclosure page for each of the plurality of posting sites, and displays the display screen; Information processing system. (Appendix B10) An information processing system according to claim B7, the posting means receives input of the posted information including content specifying a regular holiday of the store that does not depend on the day of the week, generates the display screen showing a posting status of the posted information including content specifying a regular holiday of the store that does not depend on the day of the week on the information disclosure page for each of the multiple posting sites, and displays the display screen; Information processing system. (Appendix B11) 13. The information processing system according to claim 1, the posting means receives an input of the posted information including a content specifying a payment method at the store, generates the display screen showing a posting status of the posted information including the content specifying a payment method at the store input on the information disclosure page for each of the plurality of posting sites, and displays the display screen; Information processing system. (Appendix B12) 12. The information processing system according to claim 11, the posting means receives input of the posted information including content specifying the type of payment means for each payment method at the store, generates the display screen showing the posting status of the posted information including content specifying the type of payment means for each payment method at the store input on the information disclosure page for each of the multiple posting sites, and displays the display screen; Information processing system. (Appendix B13) 13. The information processing system according to claim 1, the posting means receives an input of the posting information including details of the goods or services provided by the store, generates the display screen showing a posting status of the posting information including the details of the goods or services provided by the store on the information disclosure page for each of the multiple posting sites, and displays the display screen; Information processing system. (Appendix B14) 14. The information processing system according to claim 13, the posting means receives input of the posted information including content specifying image information and / or text information corresponding to products or services provided at the store, generates the display screen showing the posting status of the posted information including content specifying image information and / or text information corresponding to the products or services provided at the store input on the information disclosure page for each of the multiple posting sites, and displays the display screen; Information processing system. (Appendix B15) An information processing device, acquiring posted information corresponding to a specific store from each of a plurality of posting sites that publishes posted information posted by users about a specific store; outputting the posted information corresponding to the specific store obtained from each of the plurality of posting sites in a list form; Posting information about the specific store on an information disclosure page corresponding to the specific store that is provided on each of a plurality of posting sites; generating a display screen showing a posting status of the posted information on the information disclosure page for each of the plurality of posting sites and displaying the display screen to a person who has input the posted information before accepting the input of the posted information and posting the posted information; Information processing methods. (Appendix B16) In the information processing device, acquiring posted information corresponding to a specific store from each of a plurality of posting sites that publishes posted information posted by users about a specific store; outputting the posted information corresponding to the specific store obtained from each of the plurality of posting sites in a list form; Posting information about the specific store on an information disclosure page corresponding to the specific store that is provided on each of a plurality of posting sites; generating a display screen showing a posting status of the posted information on the information disclosure page for each of the plurality of posting sites and displaying the display screen to a person who has input the posted information before accepting the input of the posted information and posting the posted information; A program that executes a process. [Explanation of symbols]

[0082] 10 Management Server 11 Acquisition Department 12 Output section 13 Publication Department 14 Analysis Department 15 Reply section 16 Store information storage section 17 Posted information storage unit 20 Posting site server 30 Poster's Terminal 31 Contributors 40 Viewer terminal 41 viewers 50 Administrator terminal 51 Administrator 60 Text Processing Device P Store

Claims

1. An acquisition means for acquiring posted information corresponding to a specific store from each of a plurality of posting sites that publishes posted information posted by users about a specific store; an output means for outputting the posted information corresponding to the specific store obtained from each of the plurality of posting sites in a list form; a posting means for posting information about the specific store on an information disclosure page corresponding to the specific store, the information disclosure page being prepared on each of a plurality of posting sites; Equipped with the posting means receives an input of the posted information, and before posting the posted information, generates a display screen for each of the plurality of posting sites, the display screen indicating a posting status of the posted information when the posted information is posted on the information disclosure page of the posting site, and displays the display screen to a person who input the posted information; and generating, for each of the plurality of posting sites, the display screen representing a posting status when the posting information is posted on the information disclosure page set on the corresponding posting site, based on display specification information representing a display characteristic of the posting information on the information disclosure page set on the corresponding posting site, and displaying the display screen. Information processing system.

2. An acquisition means for acquiring posted information corresponding to a specific store from each of a plurality of posting sites that publishes posted information posted by users about a specific store; an output means for outputting the posted information corresponding to the specific store obtained from each of the plurality of posting sites in a list form; a posting means for posting information about the specific store on an information disclosure page corresponding to the specific store, the information disclosure page being prepared on each of a plurality of posting sites; Equipped with the posting means receives an input of the posted information, and before posting the posted information, generates a display screen for each of the plurality of posting sites, the display screen indicating a posting status of the posted information when the posted information is posted on the information disclosure page of the posting site, and displays the display screen to a person who input the posted information; further receiving an input of a type of the posted information that has been set in advance, generating the display screen that represents the posting status when the posted information is posted on the information disclosure page of each of the plurality of posting sites based on display specification information that represents display characteristics that have been set in accordance with the type of the posted information on the information disclosure page of the respective posting sites, and displaying the display screen. Information processing system.

3. 3. The information processing system according to claim 2, the posting means displays to the person making the input an input field with content preset according to the type of the posted information, and accepts input of the posted information including the content input into the input field according to the type of the posted information, and generates the display screen showing the posting status of the posted information including the content input according to the type on the information disclosure page for each of the multiple posting sites, and displays the display screen. Information processing system.

4. 2. The information processing system according to claim 1, the posting means displays to the person making the input an input field for specifying the business hours of the store on each day of the week and on holidays, and accepts input of the posted information including the content entered in the input field, and generates, for each of the multiple posting sites, the display screen showing the posting status of the posted information including the content specifying the business hours of the store on each day of the week and on holidays on the information disclosure page, and displays the display screen. Information processing system.

5. 2. The information processing system according to claim 1, the posting means displays to the person making the input an input field for specifying the business hours of the store for each day of the week and each week of the month, and accepts the input of the posted information including the content entered in the input field, and generates the display screen showing the posting status of the posted information including the content specifying the business hours of the entered store for each day of the week and each week of the month on the information disclosure page for each of the multiple posting sites, and displays the display screen; Information processing system.

6. 2. The information processing system according to claim 1, the posting means displays to the person making the input an input field for content specifying a regular holiday of the store that does not depend on the day of the week, and accepts input of the posted information including the content entered in the input field, and generates, for each of the multiple posting sites, the display screen showing the posting status of the posted information including the content specifying a regular holiday of the store that does not depend on the day of the week on the information disclosure page, and displays the display screen. Information processing system.

7. An information processing device, acquiring posted information corresponding to a specific store from each of a plurality of posting sites that publishes posted information posted by users about a specific store; outputting the posted information corresponding to the specific store obtained from each of the plurality of posting sites in a list form; Posting information about the specific store on an information disclosure page corresponding to the specific store that is provided on each of a plurality of posting sites; generating a display screen for each of the plurality of posting sites showing a posting status of the posted information when the posted information is posted on the information disclosure page of the posting site, and displaying the display screen to a person who has input the posted information after receiving the input of the posted information and before posting the posted information; and generating, for each of the plurality of posting sites, the display screen representing a posting status when the posting information is posted on the information disclosure page set on the corresponding posting site, based on display specification information representing a display characteristic of the posting information on the information disclosure page set on the corresponding posting site, and displaying the display screen. Information processing methods.

Images