Information processing device and program

Abstract

To provide a manual in which information being unnecessary is reduced according to an individual user.SOLUTION: A server 1 identifies personnel information associated with a user performing browsing request when the browsing request of a detailed manual of a working way score is performed; acquires a difference content C2 to be added to a standard content C1 which is preset as the detailed manual of the working way score, on the basis of the identified personnel information; synthesizes between the acquired difference content C2 and the standard content C1; and displays the synthesized synthetic content as the detailed manual of the working way score corresponding to the user on a display unit 25.SELECTED DRAWING: Figure 11

Description

[Technical field]

[0001] The present invention relates to an information processing device and a program. [Background technology]

[0002] Conventionally, a help function for assisting a user in performing operations on a computer has been known. For this help function, for example, a display information selection device has been proposed that can display help information according to the skill level of the user (for example, see Patent Document 1). [Prior art documents] [Patent documents]

[0003] [Patent Document 1] JP 2011-238004 A Summary of the Invention [Problem to be solved by the invention]

[0004] However, in the display information selection device disclosed in Patent Document 1, for example, if the range that can be viewed on the business screen is set for each user, unnecessary help information relating to the range that cannot be viewed by some users may be displayed.

[0005] The present invention has been made in consideration of the above problems, and has an object to provide a manual in which unnecessary information is reduced for each individual user. [Means for solving the problem]

[0006] In order to solve the above problems, an information processing device according to the present invention One aspect of teeth, A means for identifying personnel information relating to a user who has made a request to view a manual when the request is made; A difference content to be added to a standard content preset as the manual based on the personnel information specified by the specifying means. a difference content including information explaining the contents of the standard content; An acquisition means for acquiring the a synthesis means for synthesizing the difference content and the standard content acquired by the acquisition means; a display control means for displaying the composite content synthesized by the synthesizing means on a display means as a manual corresponding to the user; The present invention is characterized by comprising: Effect of the Invention

[0007] According to the present invention, it is possible to provide a manual in which unnecessary information is reduced for each individual user. [Brief description of the drawings]

[0008] [Figure 1] 1 is a schematic configuration diagram of a business support system according to an embodiment of the present invention. [Diagram 2] FIG. 2 is a block diagram showing the functional configuration of a server. [Diagram 3] FIG. 2 is a block diagram showing a functional configuration of a terminal device. [Figure 4] FIG. 13 illustrates a login screen. [Diagram 5] This is a diagram showing the top screen that appears when an employee of the human resources department of ABC Trading who has been issued a special account logs into the server. [Figure 6] FIG. 13 is a diagram showing a top screen when an input operation for selecting a question mark button is performed. [Figure 7] This is a diagram showing the top screen when an employee of the production department of ABC Trading who has been issued a regular account logs into the server. [Figure 8] FIG. 13 is a diagram showing a top screen when an input operation for selecting a question mark button is performed. [Figure 9] FIG. 13 is a diagram showing the top screen that appears when an employee of the Human Resources Department of XYZ Corporation, who has been issued a special account, logs in to the server. [Figure 10] FIG. 13 is a diagram showing a top screen when an input operation for selecting a question mark button is performed. [Figure 11] 10 is a flowchart showing a control procedure of a manual display control process. [Figure 12] FIG. 13 is a diagram showing an example of standard content. [Figure 13] FIG. 13 is a diagram illustrating an example of differential content. [Figure 14] This is a diagram showing a manual screen customized for Mr. Aoi Igarashi, who belongs to the human resources department of ABC Corporation. [Figure 15] This is a diagram showing a manual screen customized for Takuzo Egawa, who belongs to the Human Resources Department of XYZ Corporation. [Figure 16] FIG. 13 is a diagram showing a manual screen related to "About the Manual (Supplementary)" that can be viewed only by users who have been issued a special account. [Figure 17] This is a diagram showing a manual screen customized for Haruka Inui, who belongs to the production department of ABC Trading. [Figure 18] 10 is a flowchart showing a control procedure of a manual display control process according to the second embodiment. [Figure 19] FIG. 13 is a diagram showing an example of a second differential content. [Figure 20] This is a diagram showing a manual screen customized for Ms. Aoi Igarashi, who belongs to the human resources department of ABC Corporation, and further with a logo "Present by Agent A." [Figure 21] FIG. 1A is a diagram showing a manual screen on which the normal "Other Manuals" are displayed, and FIG. 1B is a diagram showing an example of a manual screen on which the "Other Manuals" synthesized with the second differential content of variant example 1 are displayed. [Figure 22] FIG. 13 is a diagram showing an example of a manual screen on which a “work style score manual” synthesized with the second differential content of Modification Example 2 is displayed. [Diagram 23] FIG. 13 is a diagram showing an example of a manual screen on which a “work style score manual” synthesized with the second differential content of Modification Example 2 is displayed. [Figure 24] FIG. 13 is a diagram showing a health checkup questionnaire screen. [Diagram 25] 1A is a diagram showing a manual screen displaying a “health checkup questionnaire manual” synthesized with the second differential content of variant example 3, and FIG. 1B is a diagram showing a manual screen displaying a normal “health checkup questionnaire manual.” [Figure 26] FIG. 13 is a diagram showing an example of a manual screen on which "other manuals" into which second differential contents of Modification Example 4 are combined are displayed. DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENTS

[0009] Hereinafter, specific embodiments of the present invention will be described with reference to the drawings.

[0010] [Embodiment 1] <Configuration of business support system> First, the configuration of this embodiment will be described with reference to Fig. 1. Fig. 1 is a schematic configuration diagram of a task support system 100 of this embodiment.

[0011] The business support system 100 is a system that supports health management for each client organization, such as a company organization, in maintaining and improving the health of personnel belonging to the organization and improving the business efficiency of the organization. In the following, a company consisting of multiple employees will be used as an example of a target of health management support by the business support system 100, but this is not intended to be limiting, and the business support system 100 can support any organization consisting of multiple personnel for health management.

[0012] 1, the task support system 100 includes a server (information processing device) 1 and a plurality of terminal devices 2. The server 1 and the terminal devices 2 are connected via a communication network N so as to be able to communicate information with each other.

[0013] The server 1 is, for example, a server on a cloud, and provides a health and productivity management solution for supporting the above-mentioned health and productivity management.

[0014] The terminal device 2 is, for example, a terminal device used by an employee of a company that has introduced the business support system 100. The terminal device 2 may be, for example, a notebook PC (Personal Computer), Examples of the device include a desktop PC, etc. However, the device is not limited to these, and may be a smartphone, a tablet PC, a mobile phone, or a PDA (Personal Digital Assistant).

[0015] The communication network N is, for example, the Internet, but may be another network such as a LAN (Local Area Network).

[0016] <Server configuration> Next, the functional configuration of the server 1 will be described with reference to Fig. 2. Fig. 2 is a block diagram showing the functional configuration of the server 1.

[0017] As shown in FIG. 2, the server 1 includes a central processing unit (CPU) 11 and a RA The server 1 includes a random access memory (M) 12, a storage unit 13, an operation unit 14, a display unit 15, and a communication unit 16. The various units of the server 1 are connected to each other via a bus 17.

[0018] The CPU 11 (identification means, acquisition means, synthesis means, display control means, customization means) is a processor that controls each part of the server 1. The CPU 11 reads out a specified program from among the system programs and application programs stored in the storage unit 13, expands it in the RAM 12, and executes various processes according to the program.

[0019] The RAM 12 is, for example, a volatile memory, and has a work area for temporarily storing various programs and data read by the CPU 11.

[0020] The storage unit 13 is, for example, configured with a hard disk drive (HDD), a solid state drive (SSD), an electrically erasable programmable read only memory (EEPROM), etc. The storage unit 13 stores system programs executed by the CPU 11, application programs such as a Web server program, and data necessary for executing these programs.

[0021] The storage unit 13 also stores a personnel database, a work attendance database, a health checkup database, and the like. The human resources database is a collection of data that accumulates various human resources information for each user (e.g., employee number, affiliation, age, gender, employment category, position, qualifications, rank, job type, etc.) for each client who is receiving health management support. The attendance database is a collection of data that stores various information about each user's work status for each client (e.g., number of days worked, overtime hours, number of days taken off, number of times late, number of times left early, number of paid holidays, number of days absent, number of days off work, days off work, retirement date, etc.). The health checkup database is a data set that stores various information about the results of health checkups taken by each user for each client. The personnel database, attendance database, and health checkup database may be stored in another file server or the like that is communicatively connected via the communication unit 16.

[0022] The operation unit 14 includes, for example, a key input unit such as a keyboard and a pointing device such as a mouse. The operation unit 14 receives key input and position input, and outputs the operation information to the CPU 11.

[0023] The display unit 15 is configured with an LCD (Liquid Crystal Display), an EL (Electro Luminescence) display, or the like, and performs various displays according to display information instructed by the CPU 11.

[0024] The communication unit 16 is configured by, for example, a network card, etc. The communication unit 16 is communicatively connected to a communication network N, and communicates with devices on the communication network N (for example, the terminal device 2, etc.).

[0025] <Terminal device configuration> Next, the functional configuration of the terminal device 2 will be described with reference to Fig. 3. Fig. 3 is a block diagram showing the functional configuration of the terminal device 2.

[0026] 3, the terminal device 2 includes a CPU 21, a RAM 22, a storage unit 23, an operation unit 24, a display unit 25, and a wireless communication unit 26. The components of the terminal device 2 are connected to each other via a bus 27.

[0027] The CPU 21 is a processor that controls each part of the terminal device 2. The CPU 21 reads out a specified program from among the system programs and application programs stored in the storage unit 23, expands it in the RAM 22, and executes various processes in accordance with the program. For example, the CPU 21 executes an information display input program such as a browser, transmits information based on the contents of an input operation by a user to the operation unit 24 to the server 1 via the wireless communication unit 26, and displays information received from the server 1 on the display unit 25.

[0028] The RAM 22 is, for example, a volatile memory, and has a work area for temporarily storing various programs and data read by the CPU 21.

[0029] The storage unit 23 is configured by, for example, an HDD, an SSD, an EEPROM, a flash memory, etc. The storage unit 23 stores system programs executed by the CPU 21, application programs such as a browser, and data necessary for executing these programs.

[0030] The operation unit 24 includes, for example, a key input unit such as a keyboard, and a pointing device such as a mouse. The operation unit 24 receives key input and position input, and outputs the operation information to the CPU 21.

[0031] The display unit (display means) 25 is composed of an LCD, an EL display, etc., and performs various displays according to display information instructed by the CPU 21.

[0032] The wireless communication unit 26 is composed of, for example, an antenna, a modulation / demodulation circuit, a signal processing circuit, etc. The wireless communication unit 26 transmits and receives information via radio waves to and from base stations, access points, etc. connected to the communication network N, and communicates with devices (for example, the server 1, etc.) on the communication network N.

[0033] <<Operation of the Business Support System>> FIG. 4 is a diagram showing a login screen 31 for logging in to the server 1. As shown in FIG. The login screen 31 is a screen that is displayed on the display unit 25 when a browser program is executed on the terminal device 2 and a specific website for logging in to the server 1 is accessed. The login screen 31 is provided with a text box 311 for inputting a login ID used for logging in, a text box 312 for inputting a password, and a login button 313.

[0034] When an input operation is performed on the operation unit 24 of the terminal device 2 to input a user's login ID into the text box 311, input a password into the text box 312, and select the login button 313 in this state, the input authentication information is sent to the server 1 and compared with the authentication information registered in the server 1. If the input authentication information matches the authentication information of any registered account, the CPU 11 of the server 1 performs a login process to the server 1 using that account, and a login session is started. Here, in the business support system 100 of this embodiment, in addition to normal accounts, special accounts are provided that are issued to specific users (for example, employees belonging to the human resources department (human resources manager)).

[0035] FIG. 5 is a diagram showing a top screen (my dashboard screen) 32 when an employee (for example, Aoi Igarashi) belonging to the human resources department of ABC Corporation, to whom the above-mentioned special account has been issued, logs in to the server 1.

[0036] As shown in FIG. 5, the top screen 32 has the items "Announcement" and "Work Style."

[0037] The "Notices" section displays notices from the Human Resources Department or health insurance association (for example, "Please receive your health checkup information").

[0038] The "Working style" section displays information about each of the following items: "Working style score," "Total working hours," "Overtime hours," "Hours of paid leave taken," "Hours of absence," and "Number of times working on holidays."

[0039] In addition, in the "Work Style" section, a "Past 30 Days" button 321, a "Past 90 Days" button 322, and a "Past 12 Months" button 323 are provided. An employee who logs in to server 1 can select one of these buttons 321 to 323 to switch the information displayed for each of the items "Work style score," "Total working hours," "Overtime working hours," "Hours of paid leave taken," "Hours of absence," and "Number of times worked on holidays" between information for the past 30 days, information for the past 90 days, and information for the past 12 months.

[0040] In addition, in the "Working Style" item, a question mark button 324 is provided in the upper right corner of the display area for "Working Style Score." An employee who has logged in to server 1 can select question mark button 324 to invert the display of the "Working Style Score" and display a simple manual on the working style score in the display area of ​​this "Working Style Score."

[0041] 6 is a diagram showing the top screen 32 when an input operation to select the above-mentioned question mark button 324 is performed. On this top screen 32, a simple manual of the work style score is displayed in the display area of ​​"Work style score" as described above. A link is embedded in the word "manual" 325 in this simple manual, and an employee who has logged in to the server 1 can display a manual screen 35 (see FIG. 14) showing a detailed manual of the work style score on the display unit 25 by performing an input operation to select the word "manual" 325.

[0042] Furthermore, on the top screen 32 shown in FIG. 6, an inversion button 326 is provided in the upper right corner of the display area for the "Work style score." An employee who has logged in to server 1 can perform an input operation to select inversion button 326 to return the display of the “Working Style Score” to its original state, i.e., the display mode of the “Working Style Score” shown in Figure 5.

[0043] Furthermore, the top screen 32 has a vertically long sidebar menu SM on the left side. In addition to an employee tab 327, the sidebar menu SM has a personnel tab 328 and a system settings tab 329 that are displayed only when an employee to whom the above-mentioned special account has been issued logs into the server 1. The employee tab 327 is a tab for displaying a pull-down menu (not shown) consisting of items related to a function for displaying one's own working status, items related to a function for managing one's own working status, items related to a function for managing one's own goals, and the like. The personnel tab 328 is a tab for displaying a pull-down menu (not shown) consisting of items related to an employee search function, and the like. The system settings tab 329 is a tab for displaying a pull-down menu (not shown) consisting of items related to a function for uploading various data, and the like.

[0044] Furthermore, on the top screen 32, a personal information inquiry button 330 is provided immediately above the "Notice" item. An employee who has logged in to the server 1 can perform an input operation to select a personal information inquiry button 330 to transition to a personal information screen (not shown) that displays information about the employee.

[0045] FIG. 7 is a diagram showing a top screen 33 when an employee of the production department of ABC Trading Co., Ltd. (for example, Haruka Inui) who has been issued a normal account logs into the server 1.

[0046] As shown in FIG. 7, the top screen 33 has roughly the same configuration as the above-mentioned top screen 32, except that only an employee tab 331 is provided in the side bar menu SM. An employee who has logged in to server 1 can select the question mark button 332 located in the upper right corner of the "Working Style Score" display area to invert the display of "Working Style Score" in the same way as the top screen 32 described above, and display a simple manual for the "Working Style Score" in the "Working Style Score" display area.

[0047] 8 is a diagram showing the top screen 33 when an input operation to select the above-mentioned question mark button 332 is performed. On this top screen 33, a simple manual of the work style score is displayed in the display area of ​​"Work style score" in the same way as on the above-mentioned top screen 32. A link is embedded in the word "manual" 333 in this simple manual, and an employee who has logged in to the server 1 can display a manual screen 38 (see FIG. 17) showing a detailed manual of the work style score on the display unit 25 by performing an input operation to select the word "manual" 333.

[0048] Furthermore, on the top screen 33 shown in FIG. 8, an inversion button 334 is provided in the upper right corner of the display area for the "Work style score." An employee who has logged in to server 1 can perform an input operation to select inversion button 334 to return the display of the “Working Style Score” to its original state, i.e., the display mode of the “Working Style Score” shown in FIG.

[0049] FIG. 9 is a diagram showing a top screen 34 that appears when an employee (eg, Takuzo Egawa) belonging to the human resources department of XYZ Corporation, to whom the above-mentioned special account has been issued, logs into the server 1.

[0050] As shown in FIG. 9, the top screen 34 has a configuration generally similar to that of the top screen 32 that appears when an employee (eg, Aoi Igarashi) belonging to the human resources department of the above-mentioned ABC Corporation logs into the server 1. An employee who has logged in to server 1 can select the question mark button 341 located in the upper right corner of the "Working Style Score" display area to invert the display of "Working Style Score" in the same way as the top screen 32 described above, and display a simple manual for the "Working Style Score" in the "Working Style Score" display area.

[0051] 10 is a diagram showing the top screen 34 when an input operation to select the above-mentioned question mark button 341 is performed. On this top screen 34, a simple manual of the work style score is displayed in the display area of ​​"work style score" in the same way as on the above-mentioned top screen 32. A link is embedded in the word "manual" 342 in this simple manual, and an employee who has logged in to the server 1 can display a manual screen 36 (see FIG. 15) showing a detailed manual of the work style score on the display unit 25 by performing an input operation to select the word "manual" 342.

[0052] Furthermore, on the top screen 34 shown in FIG. 10, an inversion button 343 is provided in the upper right corner of the display area for the "Work style score." An employee who has logged in to server 1 can perform an input operation to select inversion button 343 to return the display of the “Working Style Score” to its original state, i.e., the display mode of the “Working Style Score” shown in Figure 9.

[0053] [Manual display control process] Next, a control procedure of the manual display control process executed by the server 1 will be described.

[0054] Fig. 11 is a flowchart showing a control procedure of the manual display control process. This manual display control process is started when, for example, an input operation is performed to select the characters 325 of "MANUAL" on the top screen 32 shown in Fig. 6, the characters 333 of "MANUAL" on the top screen 33 shown in Fig. 8, or the characters 342 of "MANUAL" on the top screen 34 shown in Fig. 10.

[0055] 11, when the manual display control process is started, the CPU 11 identifies the account of the user who is the viewer (step S1). Specifically, the CPU 11 identifies whether the account of the user who is the viewer is a special account or a normal account.

[0056] Next, the CPU 11 determines whether or not the account identified in step S1 is a special account (step S2).

[0057] In step S2, if it is determined that the account is a special account (step S2; YES), the CPU 11 acquires the standard content C1 and the differential content C2 from the storage unit 13 (step S3).

[0058] FIG. 12 is a diagram showing an example of the standard content C1. As shown in Figure 12, standard content C1 is composed of index data d1 marked "■Working style score", text data d2 marked "Please use the working style score as a guideline for working style", text data d3 marked "If necessary, please consult with us", which is used when the viewer is a subordinate, text data d4 marked "Please also take into consideration the employment situations of (￥Subordinate's name 1), ..., (￥Subordinate's name n), who are subordinates of (￥Affiliation name)", which is used when the viewer is a supervisor, image data d5 of the working style score, and text data d6 marked "○Working style score The working style score is... an indicator."

[0059] (¥company name) and (¥employee or employee or union member or member) in text data d2, (¥department name) and (¥head's name) in text data d3, and (¥department name), (¥subordinate's name 1), (¥subordinate's name 2), ..., (¥subordinate's name n) in text data d4 are all variables into which the relevant personal data of the user who is viewing the data is substituted. Here, the personal data is data based on a personnel database or the like stored in storage unit 13.

[0060] FIG. 13 is a diagram showing an example of the differential content (content for the human resources department) C2. As shown in Figure 13, differential content C2 is composed of text data d7 that reads, "The calculation criteria for the work style score are as follows..." and text data d8 that reads, "※For personnel, please check...." The (￥employee or employee or union member or member) in the text data d8 is a variable, and the system is set up so that the relevant personal data of the user who is the viewer is substituted into this variable.

[0061] Next, the CPU 11 substitutes the user's personal data into each variable in the standard content C1 and the differential content C2 (step S4).

[0062] For example, if the user who is viewing is Igarashi Aoi who belongs to the human resources department of ABC Shoji, "ABC Shoji" is substituted for (\company name) in the text data d2 of the standard content C1, and "employee" is selected for (\employee or employee or gang member or member). Here, the personal data of Igarashi Aoi includes the designation information of personnel at ABC Shoji, "employee", and based on the designation information "employee", "employee" is selected for (\employee or employee or gang member or member). Also, if Igarashi Aoi is a subordinate in the human resources department, "Human Resources Department" is substituted for (\department name) in the text data d3 of the standard content C1, and "Abe Ichiro" is substituted for (\name of department head). Here, it is assumed that the personal data of Igarashi Aoi includes the name information of the department head, "Abe Ichiro". Further, in the text data d8 of the differential content C2 (employee or employee or gang member or member), "employee" is selected based on the personal data (name information) of Mr. Igarashi Aoi described above.

[0063] For example, if the user who is viewing the page is Mr. Takuzo Egawa who belongs to the human resources department of XYZ Co., Ltd., then "XYZ Co., Ltd." is substituted for (￥Company name) in the text data d2 of the standard content C1, and "Employee" is selected for (￥Employee or Employee or Union member or Member). Here, Mr. Takuzo Egawa's personal data includes the designation information "Employee" for personnel at XYZ Co., Ltd., and based on this designation information "Employee," "Employee" is selected for (￥Employee or Employee or Union member or Member). If Mr. Takuzo Egawa is a superior in the human resources department, then "Human resources department" is substituted for (￥Affiliation name) in the text data d3 of the standard content C1, "Kawakami Satoshi" is substituted for (￥Subordinate's name 1), "Kikuchi Goro" is substituted for (￥Subordinate's name 2), and "Saeki Yuko" is substituted for (￥Subordinate's name 3). Here, it is assumed that the personal data of Takuzo Egawa includes the names of his subordinates, "Tetsu Kawakami, Goro Kikuchi, and Yuko Saeki." In addition, in the text data d8 of the differential content C2 (employee or employee or gang member or member), "employee" is selected based on the personal data (name information) of Takuzo Egawa described above.

[0064] Next, the CPU 11 combines the standard content C1 into which the personal data has been substituted and the differential content C2 (step S5).

[0065] Next, the CPU 11 causes the display unit 25 to display a manual screen in which the composite content synthesized in step S5 is the "Manual for Work Style Score" (step S6). Then, the CPU 11 ends the manual display control process.

[0066] For example, if the user who is viewing is Aoi Igarashi who belongs to the human resources department of ABC Corporation, a manual screen 35 customized for Aoi Igarashi will be displayed on the display unit 25 as shown in Fig. 14. Also, if the user who is viewing is Takuzo Egawa who belongs to the human resources department of XYZ Corporation, a manual screen 36 customized for Takuzo Egawa will be displayed on the display unit 25 as shown in Fig. 15.

[0067] In addition, if the user who is the viewer is a user to whom a special account has been issued, such as the above-mentioned Igarashi Aoi and Egawa Takuzo, a manual screen 37 that can only be viewed by that user (for example, a manual screen relating to "About the Manual (Additional Information)") can be displayed on the display unit 25 based on the user's operation, as shown in FIG. 16.

[0068] Moreover, in step S2, if it is determined that the account is not a special account, that is, that the account is a normal account (step S2; NO), the CPU 11 acquires the standard content C1 (step S7).

[0069] Next, the CPU 11 substitutes the user's personal data for variables in the standard content C1 (step S8).

[0070] For example, if the user who is the viewer is Haruka Inui who belongs to the production department of ABC Trading, "ABC Trading" is substituted for (\company name) in the text data d2 of the standard content C1, and "employee" is selected for (\employee or employee or gang member or member). Here, Haruka Inui's personal data includes the designation information of personnel at ABC Trading, "employee", and "employee" is selected for (\employee or employee or gang member or member) based on the designation information "employee". Also, if Haruka Inui is a subordinate in the production department, "production department" is substituted for (\department name) in the text data d3 of the standard content C1, and "Inoue Saburo" is substituted for (\head's name). Here, Haruka Inui's personal data includes the name information of the head's department, "Inoue Saburo". Also, in (\employee or employee or gang member or member) in the text data d8 of the differential content C2, "employee" is selected based on the personal data (designation information) of Haruka Inui mentioned above.

[0071] Next, the CPU 11 causes the display unit 25 to display a manual screen in which the standard content C1 into which the personal data has been substituted is the "Workstyle Score Manual" (step S9).Then, the CPU 11 ends the manual display control process.

[0072] For example, if the user who is the viewer is Haruka Inui who belongs to the production department of ABC Trading, a manual screen 38 customized for Haruka Inui will be displayed on the display unit 25 as shown in FIG.

[0073] As described above, according to this embodiment, when a request is made to view a detailed manual of working style scores, the server 1 identifies personnel information related to the user who made the request, and based on the identified personnel information, acquires differential content C2 to be added to standard content C1 that has been set in advance as a detailed manual of working style scores, combines the acquired differential content C2 with the standard content C1, and displays the combined composite content on the display unit 25 as a detailed manual of working style scores corresponding to the user. Therefore, according to the server 1, a composite content can be provided as a detailed manual for work style scores by combining the differential content C2 obtained based on the user's personnel information with the standard content C1 common to each user, thereby making it possible to provide a manual with reduced information that is unnecessary for each individual user.

[0074] Furthermore, according to the server 1, it is possible to obtain differential content C2 corresponding to the organization to which the user who has made a request to view the detailed manual for work style scores belongs, thereby reducing unnecessary information for each individual user and providing a manual suitable for the organization to which the user belongs.

[0075] In addition, according to server 1, if the user who has made a request to view the detailed manual for work style scores is an employee of the human resources department, content for the human resources department can be obtained as differential content C2, making it possible to provide a manual suitable for the human resources department to which the user belongs.

[0076] Furthermore, according to the server 1, the standard content C1 and the differential content C2 are provided with variables into which specified data can be substituted, and when a request is made to view a detailed manual of the work style score, the standard content C1 and the differential content C2 can be customized by substituting data based on the personnel information of the user who made the request into the above variables, thereby making it possible to provide a manual suitable for each individual user.

[0077] In addition, according to the server 1, the standard content C1 and the differential content C2 can be customized by substituting the names of members of the organization where the user who has made a request to view the detailed manual for work style scores works into the above variables, thereby making it possible to provide a familiar manual that is suitable for the organization where the user works.

[0078] [Embodiment 2] Next, a second embodiment of the present invention will be described. In the second embodiment, the same components as those in the first embodiment are denoted by the same reference numerals, and the description thereof will be omitted. In embodiment 2, in addition to the customization of the manual performed in embodiment 1, the manual is customized using differential content (second differential content) that has been created in advance by an agency that provides health management solution services to clients.

[0079] <Manual display control process> Fig. 18 is a flowchart showing the control procedure of the manual display control process executed by the server 1 of embodiment 2. As in embodiment 1, this manual display control process is started when an input operation is performed to select, for example, the characters 325 of "MANUAL" on the top screen 32 shown in Fig. 6, the characters 333 of "MANUAL" on the top screen 33 shown in Fig. 8, or the characters 342 of "MANUAL" on the top screen 34 shown in Fig. 10.

[0080] 18, when the manual display control process is started, the CPU 11 identifies the account of the user who is the viewer (step S11). Specifically, the CPU 11 identifies whether the account of the user who is the viewer is a special account or a normal account.

[0081] Next, the CPU 11 determines whether or not the account identified in step S11 is a special account (step S12).

[0082] In step S12, if it is determined that the account is a special account (step S12; YES), the CPU 11 acquires the standard content C1 and the first differential content C2 from the storage unit 13 (step S13). Note that the first differential content C2 corresponds to the differential content C2 (see FIG. 13) described in the first embodiment, and therefore a description thereof will be omitted.

[0083] Next, the CPU 11 assigns the user's personal data to each variable in the standard content C1 and the first differential content C2 (step S14). Note that the method of assigning the user's personal data to each variable in the standard content C1 and the first differential content C2 is the same as the method described in the first embodiment, and therefore the description thereof will be omitted.

[0084] Next, the CPU 11 combines the standard content C1 into which the personal data has been substituted and the first differential content C2 (step S15).

[0085] Next, the CPU 11 determines whether or not the second differential content C3 corresponding to the client to which the user who is the viewer belongs is stored in the storage unit 13 (step S16).

[0086] FIG. 19 is a diagram showing an example of the second differential content C3. As shown in Figure 19, the second differential content C3 is composed of, for example, logo data d9 as sign information to make it appear as if agency A is providing a manual on health management solutions, and placement information indicating the placement of this logo data d9 on the manual screen.

[0087] Here, the second differential content C3 is created based on the authority of the agency that provides the health management solution service to the client. For example, the second differential content C3 is created by the user's operation on a second differential content creation screen (not shown) that is accessible only to the user of the agency. The created second differential content C3 is linked to information identifying the client designated at the time of the creation and stored in the storage unit 13. For example, the second differential content C3 shown in FIG. 19 is created based on the authority of the agency A, and is linked to information identifying the client (e.g., ABC Trading) designated at the time of the creation and stored in advance in the storage unit 13. Here, the CPU 11 functions as a receiving means for receiving a user operation for creating the second differential content C3, and a differential content creating means for creating the second differential content C3 based on the user operation received by the receiving means.

[0088] In step S16, if it is determined that the second differential content C3 corresponding to the client to which the user who is the viewer belongs is stored in the storage unit 13 (step S16; YES), the CPU 11 acquires the second differential content C3 from the storage unit 13 (step S17).

[0089] Next, the CPU 11 further composites the second difference content C3 acquired in step S17 into the composite content composited in step S15 (step S18).

[0090] Next, the CPU 11 causes the display unit 25 to display a manual screen in which the composite content synthesized in step S18 is the "Manual for Work Style Score" (step S19). Then, the CPU 11 ends the manual display control process.

[0091] For example, if the user who is viewing is Igarashi Aoi who belongs to the human resources department of ABC Corporation and the second differential content C3 corresponding to ABC Corporation is in the memory unit 13, then as shown in FIG. 20, a manual screen 41 that has been customized for Igarashi Aoi of ABC Corporation and further has the logo "Present by Agency A" added thereto will be displayed on the display unit 25.

[0092] Furthermore, in step S16, if it is determined that the second differential content C3 corresponding to the client to which the user who is the viewer belongs is not present in the storage unit 13, that is, the second differential content C3 corresponding to the client has not been created (step S16; NO), the CPU 11 causes the display unit 25 to display a manual screen in which the composite content synthesized in step S15 is the "Manual for Work Style Score" (step S19). Then, the CPU 11 ends the manual display control process.

[0093] For example, if the user who is viewing is Igarashi Aoi who belongs to the human resources department of ABC Corporation and there is no second differential content C3 corresponding to ABC Corporation in the memory unit 13, a manual screen 35 (see Figure 14) customized for Igarashi Aoi of ABC Corporation will be displayed on the display unit 25, as in embodiment 1.

[0094] Moreover, in step S12, if it is determined that the account is not a special account, that is, that the account is a normal account (step S12; NO), the CPU 11 acquires the standard content C1 (step S20).

[0095] Next, the CPU 11 assigns the user's personal data to the variables in the standard content C1 (step S21). Note that the method of assigning the user's personal data to the variables in the standard content C1 is the same as the method described in the first embodiment, and therefore the description thereof will be omitted.

[0096] Next, the CPU 11 determines whether or not the second differential content C3 corresponding to the client to which the user who is the viewer belongs is stored in the storage unit 13 (step S22).

[0097] In step S22, if it is determined that the second differential content C3 corresponding to the client to which the user who is the viewer belongs is stored in the storage unit 13 (step S22; YES), the CPU 11 acquires the second differential content C3 from the storage unit 13 (step S23).

[0098] Next, the CPU 11 combines the standard content C1 into which the personal data has been substituted in step S21 and the second differential content C3 acquired in step S23 (step S24).

[0099] Next, the CPU 11 causes the display unit 25 to display a manual screen in which the composite content synthesized in step S24 is the "Manual for Work Style Score" (step S19). Then, the CPU 11 ends the manual display control process.

[0100] For example, if the user who is viewing the image is Haruka Inui who belongs to the production department of ABC Trading, and if the second differential content C3 corresponding to ABC Trading is in the memory unit 13, a manual screen (not shown) that is customized for Haruka Inui of ABC Trading and further has the logo “Present by Agency A” added to it will be displayed on the display unit 25.

[0101] Furthermore, in step S22, if it is determined that the second differential content C3 corresponding to the client to which the user who is the viewer belongs is not present in the storage unit 13 (step S22; NO), the CPU 11 causes the display unit 25 to display a manual screen in which the standard content C1 into which the personal data is substituted in step S21 is the "Manual for Work Style Score" (step S25). Then, the CPU 11 ends the manual display control process.

[0102] For example, if the user who is viewing is Haruka Inui who belongs to the production department of ABC Trading and there is no second differential content C3 corresponding to ABC Trading in the memory unit 13, a manual screen 38 (see Figure 17) customized for Haruka Inui of ABC Trading will be displayed on the display unit 25, as in embodiment 1.

[0103] As described above, according to the second embodiment, when a request is made to view a detailed manual of work style scores, the server 1 identifies the client (organization) to which the user who made the request belongs, customizes pre-set content as a detailed manual of work style scores according to the identified client, and displays the customized content on the display unit 25 as a manual for the client to which the user belongs. Therefore, the server 1 can provide a manual unique to the client, and can also provide a manual customized according to the client's request.

[0104] Furthermore, according to the server 1, a manual for each client is created by combining the standard content C1 as the above content with the second differential content C3 corresponding to each client and customizing the standard content C1, so that it is not necessary to create the manual for each client from scratch and it is possible to create the manual efficiently.

[0105] Furthermore, the server 1 accepts a user operation for creating the second differential content C3, and creates the second differential content C3 based on the user operation. Furthermore, when creating the second differential content C3, the server 1 accepts a user operation by an agency user who has agency authority. Therefore, according to the server 1, the second differential content C3 is created by an agency that provides a health management solution service to a client, so that the second differential content C3 suitable for the client can be smoothly created.

[0106] Furthermore, the server 1 synthesizes the standard content C1 and the second differential content C3 to customize the manual so that it is recognizable that the distributor is the provider. Therefore, when the manual is viewed, the server 1 can make it appear as if the manual has been provided by an agency.

[0107] [Modification 1 of the second embodiment] In the second embodiment, by synthesizing the above-mentioned second differential content C3, for example, as shown in FIG. 20, a manual screen 41 with a logo "Present by Agency A" is displayed on the display unit 25. However, in addition to this, for example, a second differential content C3 having a mechanism for hiding descriptions of a predetermined type in the manual to be viewed may be used. In such a case, for example, when a manual screen for "other manuals" is displayed on display unit 25, "other manuals" with various descriptions including descriptions related to health checkups would normally be displayed on manual screen 42 as shown in Fig. 21(a), but by combining second differential content C3 having a mechanism for hiding descriptions related to health checkups, for example, "other manuals" with the descriptions related to health checkups hidden will be displayed on manual screen 43 as shown in Fig. 21(b). However, in this example, it is assumed that the client to which the user who has requested to view "other manuals" belongs uses, for example, a health checkup function, which is a function of the health management solution service, in a different system, and the health management solution service is provided to that client with the health checkup function disabled.

[0108] As described above, according to the first modification, the server 1 combines the standard content C1 and the second differential content C3 to customize the manual in such a way that certain types of descriptions are not displayed. Therefore, when the manual is viewed, the server 1 can hide descriptions that are unnecessary for the client to which the user who has requested to view the manual belongs, thereby enabling the manual to be viewed efficiently.

[0109] [Modification 2 of the second embodiment] Further, other than the above-mentioned second differential content C3, for example, second differential content C3 having information on contact details regarding the manual may be used. For example, if the user viewing the "Workstyle Score Manual" is Igarashi Aoi who belongs to the Human Resources Department of ABC Corporation, and if the second differential content C3 having information pre-set for ABC Corporation, such as "[Contact Information] ABC Corporation Human Resources Department TEL (extension) ***-****", is stored in the memory unit 13, then by synthesizing the second differential content C3, the "Workstyle Score Manual" with contact information for ABC Corporation added will be displayed on the manual screen 44, as shown in Figure 22. Furthermore, for example, if the user viewing the “Workstyle Score Manual” is Mr. Takuzo Egawa who belongs to the Human Resources Department of XYZ Co., Ltd., and if the second differential content C3 having information pre-set for XYZ Co., Ltd., such as "[Contact Information] Agency A Call Center TEL 03-1234-5678", is stored in the memory unit 13, then by synthesizing the second differential content C3, the “Workstyle Score Manual” to which contact information for XYZ Co., Ltd. has been added will be displayed on the manual screen 45, as shown in FIG. 23.

[0110] As described above, according to the second modification, the server 1 combines the standard content C1 and the second differential content C3 to customize the manual to include contact information. Therefore, when the manual is viewed, the server 1 can display contact information corresponding to the client to which the user who requested to view the manual belongs. Therefore, for example, if there is something unclear about the manual, the user can avoid the trouble of looking up contact information and can make the inquiry smoothly.

[0111] [Modification 3 of embodiment 2] Further, other than the above-mentioned second differential content C3, for example, second differential content C3 having information specialized for a client may be used. For example, as shown in FIG. 24, when Takuzo Egawa, who belongs to the personnel department of XYZ Corporation, performs an input operation to select the word “Manual” 461 displayed on the medical examination questionnaire screen 46, if the second differential content C3 having information preset for XYZ Corporation, such as “[Personnel department note] In our company, please select “Yes” as the answer to Q3. [Personnel department note] If you would like to be tested for rubella, please enter “I would like to be tested for rubella” in the remarks field, is in the storage unit 13, the second differential content C3 is synthesized, and as shown in FIG. 25(a), a “Manual for the medical examination questionnaire” with the above information specific to XYZ Corporation is displayed on the manual screen 47. On the other hand, if the second differential content C3 for XYZ Corporation is not in the storage unit 13, as shown in FIG. 25(b), a “Manual for the medical examination questionnaire” based on the standard content (not shown) without the above information specific to XYZ Corporation is displayed on the manual screen 48.

[0112] As described above, according to the third modification, the server 1 combines the standard content C1 and the second differential content C3 to customize the manual to include information specific to the client. Therefore, according to the server 1, when the manual is viewed, information specific to the client to which the user who requested to view the manual belongs can be displayed, thereby improving the convenience of the manual.

[0113] [Variation 4 of the Second Embodiment] Further, other than the above-mentioned second differential content C3, for example, a second differential content C3 having a mechanism for changing the configuration of a standard content based on preset change information of the configuration of the standard content may be used. In such a case, for example, when a manual screen for "Other Manuals" is displayed on display unit 25, normally, for example, as shown in FIG. 21(a), "Other Manuals" with various descriptions in the order of XXX-related ⇒ △△△-related ⇒ health checkup-related would be displayed on manual screen 42. However, by synthesizing second differential content C3 which has a mechanism for changing the configuration of the standard content in the order of health checkup-related ⇒ XXX-related ⇒ △△△-related, "Other Manuals" with various descriptions in the order of health checkup-related ⇒ XXX-related ⇒ △△△-related will be displayed on manual screen 49, as shown in FIG. 26.

[0114] As described above, according to the fourth modification, the server 1 combines the standard content C1 with the second differential content C3 to customize the standard content C1 into a manual with a changed configuration. Therefore, when a manual is viewed, the server 1 can display, with priority, content that is considered important by the client to which the user who has requested to view the manual belongs.

[0115] The above description of the first and second embodiments is merely an example of the information processing device and the program according to the present invention, and the present invention is not limited to this. For example, in the above embodiment 1, when a request is made to view a detailed manual of working style scores, it is determined whether or not differential content exists according to the client to which the user who made the viewing request belongs, and if it is determined that differential content exists according to the client, the differential content according to the client may be further synthesized into the detailed manual of working style scores, and the synthesized synthesized content may be displayed on display unit 25.

[0116] In the above first and second embodiments, for example, accounts corresponding to users who have the authority to operate and manage the business support system 100 and users who are managers in charge of general employees at each client may be issued, and differential content according to the type of each account may be provided in advance. This makes it possible to provide detailed manuals of work style scores suited to not only users belonging to the human resources department, but also users who have the authority to operate and manage the business support system 100 and users who are managers.

[0117] In the above first and second embodiments, variables into which personal data of the user who is the viewer can be substituted are set in each of the standard content C1 and the differential content C2, but the variables may not be set in each of the standard content C1 and the differential content C2. Also, the variables may be set in either the standard content C1 or the differential content C2.

[0118] In addition, in the above embodiment 2, a second differential content C3 was used that is composed of logo data d9 as sign information to make it appear as if agency A is providing a manual on health management solutions, and placement information indicating the placement of this logo data d9 within the manual screen. However, the second differential content C3 may be any content that can make it appear as if agency A is providing a manual on health management solutions, and for example, a second differential content C3 composed of colors, image images, etc. that are reminiscent of agency A may be used.

[0119] In addition, in the second variant of the second embodiment, the second differential content C3 is synthesized to display a manual with contact information for clients (see Figs. 22 and 23). Furthermore, the contact information may be set to be operable using a button, so that when the user operates a button on the contact information displayed in the manual, for example, the computer of the contact may be accessed.

[0120] In the above-mentioned first and second embodiments, the HDD, SSD, EEPROM, etc. of the storage unit 13 are used as a computer-readable medium for the program according to the present invention, but the present invention is not limited to this example. As other computer-readable media, portable recording media such as flash memory and CD-ROM can be applied. In addition, carrier waves are also applied to the present invention as a medium for providing data of the program according to the present invention via a communication line.

[0121] Although the embodiments of the present invention have been described, the scope of the present invention is not limited to the above-described embodiments, but includes the scope of the invention described in the claims and its equivalents. The inventions described in the claims originally attached to this application are set forth below. The claim numbers in the appended claims are the same as those in the claims originally attached to this application. [Additional Notes] <Claim 1> A means for identifying personnel information relating to a user who has made a request to view a manual when the request is made; an acquisition means for acquiring differential content to be added to a standard content preset as the manual, based on the personnel information identified by the identification means; a synthesis means for synthesizing the difference content and the standard content acquired by the acquisition means; a display control means for displaying the composite content synthesized by the synthesizing means on a display means as a manual corresponding to the user; An information processing device comprising: <Claim 2> the acquiring means acquires differential content according to an organization to which the user who has made the browsing request is associated; 2. The information processing device according to claim 1, <Claim 3> the acquiring means acquires content for a human resources department as the differential content when the user who has made the browsing request is a human resources manager; 3. The information processing device according to claim 1, wherein the information processing device is a computer. <Claim 4> a variable into which predetermined data can be substituted is provided in the standard content or the differential content; a customization means for customizing the standard content or the difference content by substituting data based on personnel information of a user who has made a request to view the manual into the variables when the request is made to view the manual; 4. The information processing device according to claim 1, wherein the information processing device is a computer. <Claim 5> 5. The information processing apparatus according to claim 4, wherein the customization means substitutes the name of a member of an organization where the user who has made the browse request works for the variable. <Claim 6> A means for identifying personnel information relating to a user who has made a request to view a manual when the request is made; a customization means for customizing a content preset as the manual based on the personnel information identified by the identification means; a display control means for displaying the content customized by the customization means on a display means as a manual corresponding to the user; Equipped with The content includes a variable into which predetermined data can be substituted; The information processing device is characterized in that the customization means customizes the content by substituting data based on personnel information of the user who made the viewing request for the manual into the variable when the viewing request is made. <Claim 7> an identification means for identifying an organization associated with a user who has made a request to view a manual when the request is made; a customization means for customizing a content preset as the manual in accordance with the organization identified by the identification means; a display control means for displaying the content customized by the customization means on a display means as a manual for an organization related to the user; An information processing device comprising: <Claim 8> the customization means customizes the standard content by combining the standard content as the content with a difference content corresponding to the organization identified by the identification means; 8. The information processing device according to claim 7, <Claim 9> a receiving means for receiving a user operation for creating the differential content; a differential content creating means for creating the differential content based on the user operation accepted by the accepting means; Equipped with the accepting means accepts the user operation by an agency user who has authority of the agency that provides the manual; 9. The information processing device according to claim 8, <Claim 10> The difference content includes identification information indicating the agency that provides the manual; the customization means combines the standard content and the differential content to customize the manual into one that is recognizable as being provided by the agency; 10. The information processing device according to claim 9. <Claim 11> the differential content includes a mechanism for hiding a predetermined type of description among descriptions of the standard content; the customization means customizes the manual by combining the standard content and the differential content to make the manual hide the predetermined type of description. 10. The information processing device according to claim 9. <Claim 12> the difference content includes contact information regarding the manual; the customization means customizes the manual to include the contact information by combining the standard content and the differential content. 10. The information processing device according to claim 9. <Claim 13> the differential content includes information specific to the organization; the customization means combines the standard content and the differential content to customize the manual to include information specific to the organization. 10. The information processing device according to claim 9. <Claim 14> the differential content includes a mechanism for changing a configuration of the standard content based on preset change information of the configuration of the standard content, the customization means customizes the manual with the changed configuration by combining the standard content and the differential content. 10. The information processing device according to claim 9. <Claim 15> The computer of the information processing device, A means for identifying personnel information relating to a user who has made a request to view the manual when the request is made; an acquisition means for acquiring differential content to be added to a standard content preset as the manual, based on the personnel information identified by the identification means; a synthesis means for synthesizing the difference content and the standard content acquired by the acquisition means; a display control means for displaying the composite content synthesized by the synthesizing means on a display means as a manual corresponding to the user; A program characterized by causing the program to function as a <Claim 16> The computer of the information processing device, A means for identifying personnel information relating to a user who has made a request to view the manual when the request is made; a customization means for customizing a content preset as the manual based on the personnel information identified by the identification means; a display control means for displaying the content customized by the customization means as a manual corresponding to the user on a display means; Function as a The content includes a variable into which predetermined data can be substituted; The program is characterized in that the customization means customizes the content by substituting data based on personnel information of the user who made the viewing request into the variable when a request to view the manual is made. <Claim 17> The computer of the information processing device, an identification means for identifying an organization associated with a user who has made a request to view a manual when the request is made; a customization means for customizing a content preset as the manual in accordance with the organization identified by the identification means; a display control means for displaying the content customized by the customization means on a display means as a manual for an organization related to the user; A program characterized by causing the program to function as a [Explanation of symbols]

[0122] 100 Business Support System 1 Server (information processing device) 11 CPU (identification means, acquisition means, synthesis means, display control means, customization means) 2 Terminal Equipment 25 Display section (display means)

Claims

1. A means for identifying personnel information relating to a user who has made a request to view a manual when the request is made; an acquisition means for acquiring differential content to be added to a standard content preset as the manual based on the personnel information identified by the identification means, the differential content including information explaining the details of the standard content; a synthesis means for synthesizing the difference content and the standard content acquired by the acquisition means; a display control means for displaying the composite content synthesized by the synthesizing means on a display means as a manual corresponding to the user; An information processing device comprising:

2. the acquiring means acquires differential content according to an organization to which the user who has made the browsing request is associated; 2. The information processing apparatus according to claim 1,

3. the acquiring means acquires content for a human resources department as the differential content when the user who has made the browsing request is a human resources manager; 3. The information processing apparatus according to claim 1, wherein the information processing apparatus is a computer.

4. a variable into which predetermined data can be substituted is provided in the standard content or the differential content; a customization means for customizing the standard content or the difference content by substituting data based on personnel information of a user who has made a request to view the manual into the variables when the request is made to view the manual; 4. The information processing device according to claim 1, wherein the information processing device is a computer.

5. 5. The information processing apparatus according to claim 4, wherein said customizing means substitutes the name of a member of an organization where the user who has made the browse request works for said variable.

6. The computer of the information processing device, A means for identifying personnel information relating to a user who has made a request to view the manual when the request is made; an acquisition means for acquiring differential content to be added to a standard content preset as the manual based on the personnel information identified by the identification means, the differential content including information explaining the details of the standard content; a synthesis means for synthesizing the difference content and the standard content acquired by the acquisition means; a display control means for displaying the composite content synthesized by the synthesizing means on a display means as a manual corresponding to the user; A program characterized by causing the program to function as a

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