Management methods

Abstract

This management device 100 comprises: an estimation unit 121 that, on the basis of an imaged image provided from a user terminal and having a prescribed site imaged therein, estimates a target organization that is an organization related to an imaged site; a calculation unit 122 that, on the basis of position information for the imaged site and position information for the target organization, calculates a route between the imaged site and the target organization; and an output unit 123 that outputs, to the target organization, the calculated route.

Description

[Technical field]

[0001] The present invention relates to a management method, a management device, and a program. [Background technology]

[0002] In recent years, the deterioration of social infrastructure facilities that are the basis of daily life, such as electricity, gas, water, and transportation, has become a problem. For this reason, it is necessary for organizations such as businesses that manage these facilities to take measures such as inspection and repair of the facilities.

[0003] More recently, a system has been considered in which ordinary citizens can monitor the status of equipment and report malfunctions to the organization that manages the equipment. For example, in Patent Document 1, ordinary citizens act as informants and use an application installed in a portable information processing terminal to upload image data of equipment that may be malfunctioning to a report management device, which then analyzes the image data to identify the organization that manages the equipment and provides the report information to that organization. [Prior art documents] [Patent documents]

[0004] [Patent Document 1] Patent Publication No. 2021-117878 Summary of the Invention [Problem to be solved by the invention]

[0005] On the other hand, in the above-mentioned technology, the organization that manages the equipment is only notified of the malfunction of the equipment, and the subsequent response is left to the organization. Therefore, the organization needs to calculate the route to rush to the site, which reduces speed. In addition, the organization that manages the equipment does not have the technology to determine whether there is a malfunction on the route, and if there is a malfunction on the route, it cannot take a prompt response.

[0006] Therefore, an object of the present invention is to provide a management method capable of solving the above-mentioned problem of the difficulty in taking prompt action regarding the management of facilities, etc. [Means for solving the problem]

[0007] A management method according to one aspect of the present invention includes: Based on a photographed image of a predetermined location provided from a user terminal, a target organization that is an organization related to the photographed location is estimated; Calculating a route between the photography location and the target tissue based on location information of the photography location and location information of the target tissue; outputting the calculated path to the target tissue; The structure is as follows.

[0008] In addition, a management device according to one aspect of the present invention includes: an estimation unit that estimates a target organization that is an organization related to a photographing location based on a photographed image of a predetermined location provided from a user terminal; a calculation unit that calculates a path between the imaging location and the target tissue based on position information of the imaging location and position information of the target tissue; an output unit that outputs the calculated path to the target tissue; Equipped with The structure is as follows.

[0009] In addition, a program according to one aspect of the present invention includes: On the computer, Based on a photographed image of a predetermined location provided from a user terminal, a target organization that is an organization related to the photographed location is estimated; Calculating a route between the photography location and the target tissue based on location information of the photography location and location information of the target tissue; outputting the calculated path to the target tissue; Execute the process, The structure is as follows. Effect of the Invention

[0010] By being configured as described above, the present invention can take prompt action regarding the management of facilities and the like. [Brief description of the drawings]

[0011] [Figure 1] 1 is a diagram showing an overall configuration of a report management system according to a first embodiment of the present invention. [Diagram 2] 2 is a block diagram showing a configuration of the report management device disclosed in FIG. 1. [Diagram 3] 2 is a diagram showing an overall process performed by the report management device disclosed in FIG. 1; [Figure 4] 2 is a diagram showing a process performed by the report management device disclosed in FIG. 1; [Diagram 5] 2 is a diagram showing a process performed by the report management device disclosed in FIG. 1; [Figure 6] 2 is a diagram showing a process performed by the report management device disclosed in FIG. 1; [Figure 7] 2 is a diagram showing a process performed by the report management device disclosed in FIG. 1; [Figure 8] 2 is a diagram showing a process performed by the report management device disclosed in FIG. 1; [Figure 9] 4 is a flowchart showing the operation of the report management device disclosed in FIG. 1. [Figure 10] FIG. 11 is a block diagram showing a hardware configuration of a management device according to a second embodiment of the present invention. [Figure 11] FIG. 11 is a block diagram showing a configuration of a management device according to a second embodiment of the present invention. [Figure 12] 10 is a flowchart showing the operation of a management device according to a second embodiment of the present invention. DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENTS

[0012] <Embodiment 1> A first embodiment of the present invention will be described with reference to Fig. 1 to Fig. 9. Fig. 1 and Fig. 2 are diagrams for explaining the configuration of a report management system, and Fig. 3 to Fig. 9 are diagrams for explaining the processing operation of the report management system.

[0013] [composition] As shown in Figure 1, the report management system of the present invention comprises a user terminal 20 operated by a user U such as an ordinary citizen, an organization terminal 30 operated by an operator of an organization C that manages a specified facility, and a report management device 10 that sends reports to the organization C that manages the specified facility based on information provided by the user U, all connected via a network N.

[0014] The user terminal 20 is, for example, a portable information processing terminal such as a smartphone. The user terminal 20 is equipped with an image capturing device such as a camera, and can capture an image of a predetermined location by operation by the user U. In this embodiment, the user terminal 20 is configured to transmit an image captured of a predetermined location to the report management device 10 by incorporating an application provided by a business entity that manages the report management device 10.

[0015] Specifically, the user terminal 20 first registers user information in advance with the business entity that manages the report management device 10, for example, by using the above-mentioned application. For example, the user terminal 20 registers information such as user identification information, email address, name, address, and a bank account for receiving incentives for providing information, which will be described later, as user information. The user terminal 20 then transmits a captured image of a specific location to the report management device 10 together with the user identification information. Furthermore, the user terminal 20 acquires location information of the user terminal 20 at the time of image capture from a position detection device such as an equipped GPS (Global Positioning System), associates the location information of the capture location with the captured image, and transmits the location information to the report management device 10. In this way, the user terminal 20 has a function of associating additional information such as location information of the capture location and user identification information with the captured image of a specific location and transmitting the associated image to the report management device 10. Time information indicating the capture time may be added to the captured image.

[0016] Then, the user U takes a place where a malfunction is occurring, for example, a place where a malfunction is thought to occur in equipment installed at a specific location, as a target of shooting (shooting location), and transmits a photographed image of the location taken by the user terminal 20 to the report management device 10. Examples of shooting locations include a location A1 where a utility pole is leaning, a location A2 where a landslide has occurred, a location A3 where electric wires are loose, and a location A4 where garbage is illegally dumped, as shown on the left side of Fig. 3. Note that the shooting location may be any location, such as a location where a malfunction is occurring due to a disaster, for example, a location where cracks have occurred in the ground due to a river flood or an earthquake, or a location where a malfunction is occurring due to a man-made disaster, for example, a location where property damage or a dispute between people is occurring.

[0017] As will be described later, the user U may be given points, money, or the like as an incentive for providing information by a business entity that manages the report management system.

[0018] The organization terminal 30 is an information processing terminal such as a personal computer installed in the office of organization C, and is operated by an operator such as an employee of organization C. Here, organization C is, for example, a business operator or a local government that manages, for example, inspection and repair of social infrastructure facilities that are the basis of life, such as electricity, gas, water, and roads. Then, as will be described later, organization C receives reports from the report management device 10 by providing photographed images from user U, and further takes action such as repairing facilities at the location where the report was received.

[0019] Specifically, in order to receive reports from the report management device 10, the organization terminal 30 registers organization information in advance with the business entity that manages the report management device 10. For example, the organization terminal 30 registers, as organization information, organization identification information, organization name, location, email address and name of the person in charge who will be the contact, and facility information for identifying the facilities managed by organization C. At this time, as the location of the organization information, all business establishments (branches and sub-branches) of organization C, that is, the locations of all business establishments where personnel who will repair the facilities can be dispatched to the location where the report is received, are registered. In addition, as the facility information of the organization information, the category and facility name (electric wire, road, water, etc.) of the facility handled by organization C, the installation range of the facility (address, etc.), an image of the facility, etc. are registered.

[0020] The organization terminal 30 also has a function of receiving a report from the report management device 10. At this time, the report includes the name of the target facility, its location information, and further route information from each business establishment of organization C to the target facility, as described below. For this reason, the organization terminal 30 has a function of confirming which of the business establishments of organization C can handle the request, and responding to the report management device 10 as to whether or not the reported target facility can be handled, and the route to be used when handling the request. The above-mentioned registration of organization information, confirmation of the business establishment that will handle the request, and reply are mainly performed by the operator operating the organization terminal 30.

[0021] Next, the configuration of the report management device 10 will be described mainly with reference to Figs. 2 to 8. Fig. 2 is a block diagram showing the configuration of the report management device 10. Fig. 3 is a diagram showing the overall processing of the report management device 10, and Figs. 4 to 8 are diagrams showing the content of each process of the report management device 10. Below, the processing content according to the configuration of the report management device 10 will be described with reference to Figs. 3 to 8 as well. Figs. 4 to 8 illustrate the shooting location of the captured image, the location of the organization, etc., illustrated on a map M, as will be described later.

[0022] The report management device 10 is an information processing device managed by a specified business operator, and is composed of one or more information processing devices each having a calculation device and a storage device. As shown in FIG. 2, the report management device 10 includes an acquisition unit 11, an organization estimation unit 12, a path calculation unit 13, a report unit 14, and a counting unit 15. The functions of the acquisition unit 11, the organization estimation unit 12, the path calculation unit 13, the report unit 14, and the counting unit 15 can be realized by the calculation device executing a program for realizing each function stored in the storage device. The report management device 10 also includes a provided information storage unit 16, an organization information storage unit 17, and a map information storage unit 18. The provided information storage unit 16, the organization information storage unit 17, and the map information storage unit 18 are each composed of a storage device. Each component will be described in detail below.

[0023] The acquisition unit 11 first acquires and registers the registration information of the user U and the organization C who use the service provided by the report management device 10. For example, the acquisition unit 11 stores the user identification information, email address, name, address, incentive receiving account, etc., as the user information transmitted from the user terminal U as described above, in the provided information storage unit 16, distinguishing them for each user U. Also, the acquisition unit 11 stores the organization identification information, organization name, location, email address and name of the person in charge, facility information, etc., as the organization information transmitted from the organization terminal 30 as described above, in the organization information storage unit 17, distinguishing them for each organization C. At this time, the locations of all business establishments (branches and sub-branches) of the organization C are stored as the locations of the organization information. For example, as shown in the map M in FIG. 4, the locations of three business establishments B1, B2, and B3 of the organization C are registered (see the arrow Y1 in FIG. 4). As facility information of the organization information, the category of the facility that organization C deals with, the facility name (electric wire, road, water supply, etc.), the installation range of the facility (address, etc.), an image of the facility, and the like are stored.

[0024] The acquisition unit 11 then acquires the captured image transmitted from the user terminal 20, stores it in the provided information storage unit 16, and passes it to the tissue estimation unit 12. At this time, since the captured image is provided with the identification information of the user U, the captured image is stored separately for each registered user U stored in the provided information storage unit 16 based on the identification information. Note that the captured image also includes additional information such as location information of the shooting location as described above, and such additional information is also stored together with the captured image and passed to the tissue estimation unit 12.

[0025] For example, the acquisition unit 11 acquires images of locations A1 to A4 as shown on the left side of Fig. 3 as images captured by the user U and transmitted from the user terminal 20. As an example, the acquisition unit 11 acquires images of a location A1 where a utility pole is leaning, a location A2 where a landslide has occurred, a location A3 where electric wires are loose, and a location A4 where garbage is illegally dumped. The acquisition unit 11 acquires and stores such captured images (reference S1 in Fig. 3).

[0026] The organization estimation unit 12 (estimation unit) estimates an organization related to the photographing location as a target organization based on the acquired photographed image (S symbol 2 in FIG. 3). Then, the organization estimation unit 12 passes the estimated target organization to the path calculation unit 13 together with the acquired photographed image. Specifically, the organization estimation unit 12 first identifies a report target such as a facility shown in the photographed image from the contents of the photographed image, and further estimates an organization that manages the report target as a target organization. As an example, the organization estimation unit 12 identifies a category or facility name (electric wire, road, water, etc.) of the facility shown in the photographed image by analyzing the photographed image, and further estimates an organization that has jurisdiction over the identified facility from location information associated with the photographed image. Alternatively, the organization estimation unit 12 may estimate a target organization from the acquired photographed image using an estimation model generated in advance by performing machine learning on many existing photographed images. At this time, the estimation model can be generated by, for example, adding an organization that manages a facility shown in the photographed image as teacher data to the existing photographed image, and performing machine learning on pairs of the existing photographed image and organization as learning data. However, the estimation of the target tissue from the captured image by the tissue estimation unit 12 may be performed by other methods.

[0027] For example, assume that an image is acquired of a location A1 where a utility pole is leaning (see arrow Y2 in FIG. 4) as shown in map M in FIG. 4. In this case, the organization estimation unit 12 estimates organization C, such as an electric utility company that manages the utility pole in location A1, as the target organization.

[0028] The path calculation unit 13 (calculation unit) calculates a path between the target organization C estimated from the photographed image and the photographed location of the photographed image (reference number 3 in FIG. 3). Specifically, the path calculation unit 13 calculates a path from the location of the target organization C to the photographed location based on location information of the photographed location added to the photographed image, location information of the location of the target organization C stored in the organization information storage unit 17, and map information stored in the map information storage unit 18. At this time, when multiple locations of the target organization C are registered, the path calculation unit 13 calculates all of the paths from each location to the photographed location. For example, as shown in Figure 4, the locations of three business offices B1, B2, and B3 of the target organization C are registered, and when an image is acquired at the shooting location A1, three routes R1, R2, and R3 from each of the business offices B1, B2, and B3 to the shooting location A1 are calculated as shown in Figure 5, that is, the route R1 from business office B1 to the shooting location A1, the route R2 from business office B2 to the shooting location A2, and the route R3 from business office B3 to the shooting location A3.

[0029] Furthermore, the route calculation unit 13 calculates the route based on the position information of the shooting locations of other photographed images that are not included in the route calculation. That is, in the example of FIG. 5, since the shooting location A1 is the route calculation target, the route calculation is performed taking into consideration the shooting locations of other photographed images different from the shooting location A1. As an example, as shown in the map M of FIG. 6, it is assumed that photographed images of shooting locations A2 and A3 that are not included in the route calculation target have been acquired (see the arrow Y3 in FIG. 6). It is assumed that the shooting location A2 is the location A2 where a landslide has occurred, and the shooting location A3 is the location A3 where an electric wire is loose. Then, it is understood from the position information added to each photographed image that the shooting location A2 is located on the route R1, and the shooting location A3 is located on the route R3. In such a case, the route calculation unit 13 excludes routes R1 and R3 on which shooting locations A2 and A3 different from the shooting location A1 for which the route is calculated are located, as shown by the dotted line in Fig. 6, or modifies and recalculates such routes R1 and R3 to routes R1' and R3' that avoid the locations of the shooting locations A2 and A3, as shown in Fig. 7. Note that, when other shooting locations A2 and A3 are located on the route, the route calculation unit 13 may exclude or recalculate the route uniformly as described above regardless of the shooting contents of the images captured at the shooting locations A2 and A3, or may exclude or recalculate the route according to the results of analyzing the shooting contents of the images.

[0030] The reporting unit 14 (output unit) transmits the captured image of the capture location that was the subject of the route calculation together with the route calculated as described above to the organization terminal 30 of the target organization C estimated as described above to report (reference S4 in FIG. 3). At this time, the reporting unit 14 may report by transmitting to the email address of the target organization C stored in the organization information storage unit 17, or may report by outputting to the organization terminal 30 via a website opened by the report management device 10. As an example, in response to access from the organization terminal 30 to the website opened by the report management device 10, the reporting unit 14 may authenticate the organization C of the organization terminal 30 that has accessed, and output a report to the organization C. The report management device 10 may also perform the communication with the organization terminal 30 described below via the website.

[0031] As an example, in the example of Figure 6 described above, the reporting unit 14 reports the remaining route R2 excluding routes R1 and R3 from the calculated routes R1 to R3 because shooting locations A2 and A3 of other captured images are located on the route (arrow Y4 in Figure 6), and in the example of Figure 7 described above, the reporting unit 14 reports routes R1', R2, R3' calculated to avoid shooting locations A2 and A3 of other captured images (arrow Y5 in Figure 6).

[0032] Furthermore, the reporting unit 14 acquires from the organization terminal 30 that reported the route whether the target organization C will respond to the equipment at the shooting location using the route. That is, the reporting unit 14 acquires a response to the report, such as which route the target organization C used to respond to the equipment at the reported shooting location. The target organization C that received the report notifies each of the business offices B1, B2, and B3 of the shooting location A1 and the routes R1, R2, and R3 as shown by the arrow Y6 in FIG. 8, and checks with each of the business offices B1, B2, and B3 whether they will respond. Then, the target organization C determines which business office will respond based on the response from each of the business offices B1, B2, and B3 regarding whether they will respond, and notifies the report management device 10 that they will respond and the route to be used at that time. In the example of FIG. 8, the business office B2 of the target organization C will respond (see the arrow Y7 in FIG. 8), and the reporting unit 14 acquires information indicating that the target organization C used the route R2 and responded to the shooting location A1.

[0033] The counting unit 15 counts information on whether or not to respond to the report acquired from the target organization C by the above-mentioned reporting unit 14. Specifically, when the counting unit 15 acquires a notification that the target organization C responded to the report regarding the shooting location A1, the counting unit 15 associates the user terminal 20 that captured the image of the shooting location A1, the route to the shooting location A1 used by the target organization C to respond, and the fact that the target organization C responded, and stores them as counted information in the provided information storage unit 16. For example, in the example of FIG. 8, the counting unit 15 associates the user identification information of the user U of the user terminal 20 that captured the image of the shooting location A1, the route R2 used by the target organization C corresponding to the equipment of the shooting location A1, and the fact that the target organization C responded to the equipment of the shooting location A1, and stores them as counted information.

[0034] Then, the counting unit 15 performs a process of calculating a value such as points or money as an incentive for providing the photographed image to the user U based on the above-mentioned counting information, and granting the calculated incentive. At this time, the counting unit 15 grants a higher incentive to the user U who provided the photographed image of the photographing location corresponding to the target organization C than to other users U. In the example of FIG. 8, since the equipment of the photographing location A1 was dealt with by the target organization C, an incentive is granted to the user U of the user terminal 20 who took the photographed image of the photographing location A1. In addition, the counting unit 15 may also grant an incentive to the user of the user terminal 20 who provided the photographed image of the photographing location not dealt with by the target organization C, and may grant an incentive to the user U of the user terminal 20 who provided the photographed image of another photographing location used in calculating the route to the corresponding photographing location. In the above-mentioned example, as shown in FIG. 6 and FIG. 7, the photographing locations A2 and A3 are used in calculating the route to the photographing location A1, so an incentive is also granted to the user U who took the photographed image of the photographing locations A2 and A3. At this time, as an example, the aggregation unit 15 may award the highest incentive value to the user U who provided an image taken at the corresponding shooting location A1, the next highest incentive value to the user U who provided images taken at the shooting locations A2 and A3 used in calculating the route to the corresponding shooting location A1, and the minimum incentive value (including 0) to the user U who provided other images.

[0035] The tallying unit 15 may perform a process of granting the incentive calculated as described above to each user U. For example, the tallying unit 15 may perform a process of granting the incentive to the account of the user U stored as user information.

[0036] [Operation] Next, the operation of the above-mentioned report management device 10 will be described mainly with reference to the flow chart of FIG. 9, and specific examples thereof will also be described with reference to FIGS.

[0037] First, the report management device 10 acquires and registers in advance information on the user U and the organization C. For example, the report management device 10 registers user identification information as user information, and registers information on facilities handled by the organization C and the locations of all business establishments B1, B2, and B3 of the organization C as indicated by the arrow Y1 in Fig. 4 as organization information.

[0038] After that, the report management device 10 acquires an image of a predetermined shooting location taken by the user U (step S1 in FIG. 9). For example, the report management device 10 acquires an image of a location A1 where a utility pole is tilted from the user terminal 20, as shown by an arrow Y2 in FIG. 4. Then, the report management device 10 estimates an organization related to the shooting location as a target organization from the acquired image of the shooting location (step S2 in FIG. 9). For example, the report management device 10 estimates a target organization C that manages the facilities, etc. (electric wires, roads, water, etc.) shown in the captured image by identifying the facilities and their areas shown in the captured image from the results of analyzing the captured image and the location information. Note that the report management device 10 may estimate the target organization from the acquired captured image using an estimation model generated in advance by performing machine learning on many existing captured images. As an example, as shown in FIG. 4, when an image of a shooting location A1 where a utility pole is tilted is acquired as a captured image, an organization C such as an electric utility company that manages the utility pole at the shooting location A1 is estimated as the target organization.

[0039] Next, the report management device 10 calculates a route between the target organization C estimated from the captured image and the location where the captured image was taken (step S13 in FIG. 9). At this time, if multiple locations of the target organization C are registered, the report management device 10 calculates all of the routes from each location to the location where the image was taken. For example, if three business offices B1, B2, and B3 are registered in the target organization C, as shown in FIG. 5, the report management device 10 calculates three routes R1, R2, and R3 from each of the business offices B1, B2, and B3 to the location where the image was taken, respectively.

[0040] Furthermore, the report management device 10 calculates the route based on the position information of the shooting locations of other photographed images that are not included in the route calculation target. In the example of FIG. 5, since the shooting location A1 is the route calculation target, the route calculation is performed taking into consideration the shooting locations of other photographed images that are different from the shooting location A1. As an example, the report management device 10 acquires photographed images of a location A2 where a landslide has occurred and a location A3 where an electric wire is loose, as shown in FIG. 6, and these shooting locations A2 and A3 are located on the routes R1, R2, and R3 calculated as described above. In this case, since it is considered that there is a problem with any of the calculated routes R1, R2, and R3 (Yes in step S14 of FIG. 9), the report management device 10 excludes the routes R1 and R3 as shown by the dotted lines in FIG. 6, or recalculates the routes R1 and R3 by modifying them to routes R1' and R3' that avoid the locations of the shooting locations A2 and A3, as shown in FIG. 7 (step S13 of FIG. 9).

[0041] Next, when there is no problem with the calculated route, such as the shooting location not being located on the route as described above (No in step S14 in FIG. 9), the report management device 10 transmits the photographed image of the shooting location that was the subject of the calculation of the route together with the calculated route to the organization terminal 30 of the estimated target organization C, as shown by the arrow Y4 in FIG. 6 and the arrow Y5 in FIG. 7, and reports it (step S15 in FIG. 9). The report management device 10 may provide information related to the report when accessed from the organization terminal 30 of the target organization C. Then, the target organization C that received the report notifies each of the business offices B1, B2, and B3 of the shooting location A1 and the routes R1, R2, and R3, as shown by the arrow Y6 in FIG. 8, and checks with each of the business offices B1, B2, and B3 whether they can respond. Then, the target organization C determines the corresponding business office based on the response of each of the business offices B1, B2, and B3 on whether they can respond, and notifies the report management device 10 of the fact that they will respond and the route to be used at that time. In the example of Fig. 8, the business establishment B2 of the target organization C will handle the situation (see arrow Y7 in Fig. 8), and the report management device 10 acquires information indicating that the target organization C has used the route R2 and handled the shooting location A1 (step S16 in Fig. 9). As a result, the target organization C will handle any malfunction that may have occurred in the equipment at the shooting location A1.

[0042] After that, the report management device 10 aggregates information on the possibility of responding to the report acquired from the target organization C, calculates points or money as an incentive for providing the photographed image to the user U, and performs a process of granting the calculated incentive (step 17 in FIG. 9). For example, the report management device 10 grants a higher incentive to the user U who provided the photographed image of the photographing location corresponding to the target organization C than to other users U. More specifically, in the example of FIG. 8, since the equipment of the photographing location A1 was dealt with by the target organization C, an incentive is granted to the user U of the user terminal 20 who took the photographed image of the photographing location A1. At this time, the report management device 10 may grant the highest value of incentive to the user U who provided the photographed image of the corresponding photographing location A1, the second highest value of incentive to the user U who provided the photographed image of the photographing locations A2 and A3 used in calculating the route to the corresponding photographing location A1, and the lowest value of incentive (including 0) to the user U who provided the other photographed images.

[0043] As described above, according to the present invention, when a user provides an image of a shooting location where a problem is thought to occur in equipment, etc., an organization that can handle the equipment, etc. is estimated, and the organization is notified along with information on the route to the shooting location. Therefore, the organization that receives the notification can rush to the shooting location according to the notified route and can take a quick response. In addition, since a route is calculated from the images provided by various users, taking into account the situation of each location, and notified to the organization, an even quicker response can be taken. In addition, since an incentive is given to users for providing images, more images will be collected, which will encourage inspection and repair of equipment, etc.

[0044] <Embodiment 2> Next, a second embodiment of the present invention will be described with reference to Fig. 10 to Fig. 12. Fig. 10 to Fig. 11 are block diagrams showing the configuration of a management device in the second embodiment, and Fig. 12 is a flowchart showing the operation of the management device. Note that this embodiment shows an outline of the configuration of the report management device and management method explained in the above-mentioned embodiment.

[0045] First, the hardware configuration of the management device 100 in this embodiment will be described with reference to Fig. 10. The management device 100 is configured as a general information processing device, and is equipped with the following hardware configuration, as an example. ·CPU(Central Processing Unit)101(Arithmetic unit) ROM (Read Only Memory) 102 (storage device) RAM (Random Access Memory) 103 (storage device) · Programs 104 loaded into RAM 103 A storage device 105 for storing a program group 104 A drive device 106 that reads and writes data from a storage medium 110 external to the information processing device A communication interface 107 for connecting to a communication network 111 outside the information processing device Input / output interface 108 for inputting and outputting data Bus 109 connecting each component

[0046] The management device 100 can be equipped with the estimation unit 121, the calculation unit 122, and the output unit 123 shown in FIG. 11 by the CPU 101 acquiring the program group 104 and executing it. The program group 104 is stored in the storage device 105 or the ROM 102 in advance, for example, and the CPU 101 loads the program group 104 into the RAM 103 and executes it as necessary. The program group 104 may be supplied to the CPU 101 via the communication network 111, or may be stored in the storage medium 110 in advance, and the drive device 106 may read out the program and supply it to the CPU 101. However, the estimation unit 121, the calculation unit 122, and the output unit 123 described above may be constructed of dedicated electronic circuits for realizing such means.

[0047] 10 shows an example of the hardware configuration of the information processing device that is the management device 100, and the hardware configuration of the information processing device is not limited to the above-mentioned case. For example, the information processing device may be configured with a part of the above-mentioned configuration, such as not having the drive device 106.

[0048] The management device 100 executes the management method shown in the flowchart of FIG. 12 by the functions of the estimation unit 121, the calculation unit 122, and the output unit 123 which are constructed by the program as described above.

[0049] As shown in FIG. 12, the management device 100 Based on a captured image of a specific location provided from a user terminal, a target organization that is an organization related to the captured image location is estimated (step S101); Calculating a route between the photographing location and the target tissue based on the position information of the photographing location and the position information of the target tissue (step S102); The calculated path is output to the target tissue (step S103). The following process is executed.

[0050] By configuring the present invention as described above, when a user provides an image of a shooting location where a problem with equipment or the like is thought to occur, an organization that can deal with the equipment or the like is estimated, and information on the route to the shooting location is reported to the organization. Therefore, the organization that receives the report can rush to the shooting location according to the notified route, and can take a prompt action.

[0051] The above-mentioned program can be stored and supplied to a computer using various types of non-transitory computer readable media. The non-transitory computer readable medium includes various types of tangible storage media. Examples of the non-transitory computer readable medium include magnetic recording media (e.g., flexible disks, magnetic tapes, hard disk drives), magneto-optical recording media (e.g., magneto-optical disks), CD-ROM (Read Only Memory), CD-R, CD-R / W, and semiconductor memory (e.g., mask ROM, PROM (Programmable ROM), EPROM (Erasable PROM), flash ROM, RAM (Random Access Memory)). The program may also be supplied to a computer by various types of transitory computer readable media. Examples of the transitory computer readable medium include electric signals, optical signals, and electromagnetic waves. The transitory computer readable medium can supply the program to a computer via a wired communication path such as an electric wire and an optical fiber, or via a wireless communication path.

[0052] Although the present invention has been described above with reference to the above-mentioned embodiments, the present invention is not limited to the above-mentioned embodiments. Various modifications that can be understood by a person skilled in the art can be made to the configuration and details of the present invention within the scope of the present invention. In addition, at least one or more functions of the above-mentioned estimation unit 121, calculation unit 122, and output unit 123 may be executed by an information processing device installed and connected anywhere on a network, that is, they may be executed by so-called cloud computing.

[0053] <Additional Notes> A part or all of the above-described embodiments can be described as follows: The following is an outline of the configuration of the management method, management device, and program of the present invention. However, the present invention is not limited to the following configuration. (Appendix 1) Based on a photographed image of a predetermined location provided from a user terminal, a target organization that is an organization related to the photographed location is estimated; Calculating a route between the photography location and the target tissue based on location information of the photography location and location information of the target tissue; outputting the calculated path to the target tissue; Management method. (Appendix 2) 2. The method of claim 1, further comprising: calculating the route based on position information of the other photographing locations included in the other photographed images; Management method. (Appendix 3) 3. The method of claim 2, further comprising: calculating the route that avoids the positions of the other photographing locations included in the other photographed images; Management method. (Appendix 4) The management method according to any one of Supplementary Note 1 to 3, Calculating the routes between the imaging location and each of the multiple locations of the target tissue based on position information of the multiple locations of the target tissue; Management method. (Appendix 5) The management method according to any one of claims 1 to 4, Obtaining whether the target organization can handle the shooting location using the route output to the target organization; Management method. (Appendix 6) 6. The method of claim 5, further comprising: storing aggregated information associating the user terminal, the route calculated based on the captured image provided from the user terminal, and the possibility of the target organization taking action using the route; Management method. (Appendix 7) 7. The method of claim 6, further comprising: providing an incentive to the user terminal based on the aggregated information; Management method. (Appendix 8) 8. The method of claim 7, further comprising: A higher incentive is given to the user terminal that provides the photographed image of the photographing location corresponding to the target organization. Management method. (Appendix 9) an estimation unit that estimates a target organization that is an organization related to a photographing location based on a photographed image of a predetermined location provided from a user terminal; a calculation unit that calculates a path between the imaging location and the target tissue based on position information of the imaging location and position information of the target tissue; an output unit that outputs the calculated path to the target tissue; A management device comprising: (Appendix 10) 10. The management device according to claim 9, The calculation unit calculates the route based on position information of the other shooting locations included in the other photographed images. Management device. (Appendix 11) 11. The management device of claim 10, the calculation unit calculates the route avoiding positions of other of the photographing locations included in the other photographed images. Management device. (Appendix 12) 12. The management device according to claim 9, The calculation unit calculates the route between the imaging location and each of the multiple locations of the target tissue based on position information of the multiple locations of the target tissue. Management device. (Appendix 13) 13. The management device according to claim 9, The output unit obtains whether or not the target organization can respond to the shooting location using the route output to the target organization. Management device. (Appendix 14) 14. The management device according to claim 13, The method includes the steps of: (a) storing information on the user terminal, the route calculated based on the captured image provided from the user terminal, and the possibility of the target organization using the route; and (b) storing information on the route calculated based on the captured image provided from the user terminal and the possibility of the target organization using the route. Management device. (Appendix 15) 15. The management device according to claim 14, The tallying unit grants an incentive to the user terminal based on the tally information. Management device. (Appendix 16) 16. The management device according to claim 15, The tallying unit provides a higher incentive to the user terminal that has provided the photographed image of the photographing location corresponding to the target organization. Management device. (Appendix 17) On the computer, Based on a photographed image of a predetermined location provided from a user terminal, a target organization that is an organization related to the photographed location is estimated; Calculating a route between the photography location and the target tissue based on location information of the photography location and location information of the target tissue; outputting the calculated path to the target tissue; A computer-readable storage medium that stores a program for executing processing. [Explanation of symbols]

[0054] 10 Notification management device 11 Acquisition Department 12 Organization Estimation Department 13 Route calculation unit 14 Reporting Department 15. Counting Department 16 Provided information storage unit 17 Organization information storage section 18 Map information storage unit 20 User terminal 30 Organizational Terminals C organization U User 100 Management device 101 CPU 102 ROM 103 RAM 104 Programs 105 Storage device 106 Drive device 107 Communication Interface 108 Input / Output Interface 109 Bus 110 Storage medium 111 Communication Network 121 Estimation Department 122 Calculation section 123 Output section

Claims

1. An information processing device comprising: Based on a photographed image of a predetermined location provided from a user terminal, a target organization that is an organization related to the photographed location is estimated; Calculating a route between the photography location and the target tissue based on location information of the photography location and location information of the target tissue; Outputting the calculated path to the target tissue; Obtaining whether the target organization can handle the shooting location using the route output to the target organization; storing aggregated information associating the user terminal, the route calculated based on the captured image provided from the user terminal, and the possibility of the target organization taking action using the route; Management method.

2. The management method according to claim 1, The information processing device, calculating the route based on position information of the other photographing locations included in the other photographed images; Management method.

3. The management method according to claim 2, The information processing device, calculating the route that avoids the positions of the other photographing locations included in the other photographed images; Management method.

4. The management method according to any one of claims 1 to 3, The information processing device, Calculating the routes between the imaging location and each of the multiple locations of the target tissue based on position information of the multiple locations of the target tissue; Management method.

5. The management method according to any one of claims 1 to 4, The information processing device, providing an incentive to the user terminal based on the aggregated information; Management method.

6. The management method according to claim 5, The information processing device, A higher incentive is given to the user terminal that provides the photographed image of the photographing location corresponding to the target organization. Management method.

7. an estimation unit that estimates a target organization that is an organization related to a photographing location based on a photographed image of a predetermined location provided from a user terminal; a calculation unit that calculates a path between the imaging location and the target tissue based on position information of the imaging location and position information of the target tissue; an output unit that outputs the calculated path to the target tissue; Equipped with The output unit obtains whether or not the target organization can respond to the shooting location using the route output to the target organization, Further, the device includes a calculation unit that stores calculation information that associates the route calculated based on the user terminal and the captured image provided from the user terminal with the possibility of the target organization taking action using the route. Management device.

8. On the computer, Based on a photographed image of a predetermined location provided from a user terminal, a target organization that is an organization related to the photographed location is estimated; Calculating a route between the photography location and the target tissue based on location information of the photography location and location information of the target tissue; Outputting the calculated path to the target tissue; Obtaining whether the target organization can handle the shooting location using the route output to the target organization; storing aggregated information associating the user terminal, the route calculated based on the captured image provided from the user terminal, and the possibility of the target organization taking action using the route; A program for executing a process.

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