Survey processing system, survey processing method, and survey processing program

Abstract

To provide a questionnaire processing system for grasping the present state of working style and demands of people who will actually work in a predetermined area, a questionnaire processing method, and a questionnaire processing program.SOLUTION: In a questionnaire processing system 10, a position information totaling unit 14A acquires, for a workplace configured by a plurality of areas, stay rates of respective questionnaire object persons in each area of the workplace acquired by a position information acquisition unit 12. A questionnaire totaling unit 14C acquires questionnaire object person's answers from information terminals 20 of respective employees. A result display processing unit 14D weights and totals the questionnaire object person's answers obtained from the questionnaire, based on the stay rates acquired by the position information totaling unit 14A, and displays the results on a display unit 18.SELECTED DRAWING: Figure 1

Description

[Technical field]

[0001] The present invention relates to a questionnaire processing system, a questionnaire processing method, and a questionnaire processing program suitable for a questionnaire survey for examining the layout of a workplace, for example. [Background technology]

[0002] Traditionally, in the workplace, such as an office, there are general desks where people mainly do individual work, as well as booth-type seats, meeting tables, conference rooms, work spaces for crafts, document spaces, refreshment spaces, etc., which are used according to the purpose and characteristics of the activity. In order for people working there to work efficiently, it is desirable to design furniture and spaces with certain functions and characteristics that match the actual situation of the current working style.

[0003] Known surveys of how workplaces are used include a survey of storage space usage (weighing documents and other items stored therein) and a survey of complaints and requests through questionnaires and interviews (see, for example, Patent Documents 1 and 2). Also known is a technology for distributing and displaying a questionnaire depending on the location of a terminal (see, for example, Patent Documents 3 and 4). [Prior art documents] [Patent documents]

[0004] [Patent Document 1] Patent No. 6170898 [Patent Document 2] Patent No. 6745376 [Patent Document 3] JP 2015-141708 A [Patent Document 4] JP 2013-210917 A Summary of the Invention [Problem to be solved by the invention]

[0005] By the way, when asking about satisfaction and ease of use regarding the workplace in a survey, it is difficult to find out which specific places were found to be easy to use or whether there were any dissatisfaction, especially in ABW (Activity Based Working) where the location is not fixed. It is possible to ask about each specific location, but this increases the number of questions and puts a greater burden on the respondent.

[0006] When a survey asks about the ease of use of specific locations such as meeting spaces or relaxation corners, it is difficult for people who do not use those locations often to respond. Also, the opinions of people who use those locations frequently tend to get lost in the overall feedback.

[0007] In ABW, members of the same group do not necessarily work in the same place, so the traditional method of analyzing survey data on an organizational group basis may not be effective.

[0008] For this reason, when designing the layout of a workplace, there was a need for a survey process that could grasp the current working style and needs of the people who would actually be working in that workplace and output this as design requirements.

[0009] The present invention has been made in consideration of the above, and aims to provide a questionnaire processing system, a questionnaire processing method, and a questionnaire processing program that can grasp the current working style and needs of people who will actually be working in a specified area. [Means for solving the problem]

[0010] In order to solve the above-mentioned problems and achieve the objective, the survey processing system of the present invention is characterized in that it comprises a dwell rate acquisition unit that acquires the dwell rate of the survey subject in each area of ​​a workplace consisting of multiple areas, and a processing unit that weights and aggregates the responses of the survey subject obtained in the survey based on the dwell rates acquired by the dwell rate acquisition unit.

[0011] In addition, another survey processing system of the present invention is characterized in that, in the above-mentioned invention, it further includes a location information acquisition unit that acquires location information of the survey subject, and the stay rate acquisition unit acquires the stay rate of the survey subject in each area of ​​the workplace based on the location information acquired by the location information acquisition unit.

[0012] In addition, another survey processing system according to the present invention is characterized in that, in the above-mentioned invention, it further includes a survey creation unit that creates survey questions for the survey subjects based on the stay rate acquired by the stay rate acquisition unit.

[0013] Further, another questionnaire processing system according to the present invention is characterized in that, in the above-mentioned invention, the plurality of areas include at least one of a conference room and a refreshment space.

[0014] In addition, the survey processing method of the present invention is characterized in that it includes a stay rate acquisition step of acquiring the stay rate of survey subjects in a workplace composed of multiple areas, a compilation step of weighting and compiling the responses of the survey subjects obtained in the survey based on the stay rate acquired in the stay rate acquisition step, and an output step of outputting the results compiled in the compilation step.

[0015] In addition, another survey processing method according to the present invention, in the above-mentioned invention, further includes a location information acquisition step of acquiring location information of the survey subject, and the stay rate acquisition step acquires the stay rate of the survey subject in each area of ​​the workplace based on the location information acquired in the location information acquisition step.

[0016] Furthermore, another survey processing method according to the present invention is characterized in that, in the above-mentioned invention, it further includes a survey creation step of creating survey questions for the survey subjects based on the stay rate acquired in the stay rate acquisition step.

[0017] Further, another questionnaire processing method according to the present invention is characterized in that, in the above-mentioned invention, the plurality of areas include at least one of a conference room and a refreshment space.

[0018] A questionnaire processing program according to the present invention is characterized in that it causes a computer to execute the above-mentioned questionnaire processing method. Effect of the Invention

[0019] According to the survey processing system of the present invention, in a workplace consisting of multiple areas, the system is equipped with a stay rate acquisition unit that acquires the stay rate of the survey subjects in each area of ​​the workplace, and a processing unit that weights and aggregates the responses of the survey subjects obtained in the survey based on the stay rates acquired by the stay rate acquisition unit, thereby achieving the effect of clearly understanding the current situation and requests of people using the workplace.

[0020] In addition, according to another survey processing system of the present invention, the system further includes a location information acquisition unit that acquires location information of the survey subject, and the dwell rate acquisition unit acquires the dwell rate of the survey subject in each area of ​​the workplace based on the location information acquired by the location information acquisition unit, thereby achieving the effect of being able to acquire the dwell rate from the location information of the survey subject.

[0021] In addition, according to another survey processing system of the present invention, the system further includes a survey creation unit that creates survey questions for the survey subjects based on the stay rates acquired by the stay rate acquisition unit, thereby achieving the effect of being able to prepare questions based on the respective stay rates of the survey subjects.

[0022] In addition, according to another questionnaire processing system of the present invention, the multiple areas include at least one of a conference room and a refreshment space, which has the effect of making it possible to clearly grasp the current situation and needs of people using conference rooms, refreshment spaces, etc.

[0023] In addition, the survey processing method of the present invention has a stay rate acquisition step for acquiring the stay rate of survey subjects in a workplace composed of multiple areas, a compilation step for weighting and compiling the responses of the survey subjects obtained in the survey based on the stay rate acquired in the stay rate acquisition step, and an output step for outputting the results compiled in the compilation step, thereby achieving the effect of clearly grasping the current situation and requests of people using the workplace.

[0024] In addition, according to another survey processing method of the present invention, the method further includes a location information acquisition step of acquiring location information of the survey subject, and the stay rate acquisition step acquires the stay rate of the survey subject in each area of ​​the workplace based on the location information acquired in the location information acquisition step, thereby achieving the effect of being able to acquire the stay rate from the location information of the survey subject.

[0025] In addition, according to another survey processing method of the present invention, the method further includes a survey creation step of creating survey questions for the survey subjects based on the dwell rates acquired in the dwell rate acquisition step, thereby achieving the effect of being able to prepare questions based on the respective dwell rates of the survey subjects.

[0026] In addition, according to another survey processing method of the present invention, the multiple areas include at least one of a conference room and a refreshment space, which has the effect of making it possible to clearly grasp the current situation and needs of people using conference rooms, refreshment spaces, etc.

[0027] Furthermore, the questionnaire processing program according to the present invention causes a computer to execute the above-mentioned questionnaire processing method, thereby providing the effect of enabling a clear understanding of the current situation and needs of people using the workplace. [Brief description of the drawings]

[0028] [Figure 1] FIG. 1 is a schematic diagram showing the configuration of an embodiment of a questionnaire processing system according to the present invention. [Diagram 2] FIG. 2 is a diagram of a location information table. [Diagram 3] FIG. 3 is a diagram of a stay rate table. [Figure 4] FIG. 4 is a diagram showing an example of the questionnaire. [Diagram 5] FIG. 5 is a diagram of a questionnaire summary table. [Figure 6] FIG. 6 is a diagram of an influence score table. [Figure 7] FIG. 7 is an image diagram of the display screen. [Figure 8] Figure 8 is a table showing the results (for qualitative variables: corresponding to questions 3 and 4). [Figure 9] Figure 9 is a table showing the results (for quantitative variables: corresponding to questions 1 and 2). [Figure 10] Figure 10 is a table showing the results (for free-form writing: corresponding to question 5). DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENTS

[0029] Hereinafter, the embodiments of the questionnaire processing system, the questionnaire processing method, and the questionnaire processing program according to the present invention will be described in detail with reference to the drawings. Note that the present invention is not limited to these embodiments. Note that in this specification, the workplace refers to a place of business or an office, or a floor of a building, and the workplace is made up of places (areas) according to the characteristics of purposes and activities, such as concentration seats, conference rooms, and refreshment spaces.

[0030] As shown in Fig. 1, a questionnaire processing system 10 according to an embodiment of the present invention includes a location information acquisition unit 12 that acquires the locations of multiple employees (survey subjects) working in a workplace (area), a recording and calculation unit 14 that records various data and tabulates the survey results, an input unit 16 that edits the survey administered by the manager to employees and sets conditions for displaying the survey results, and a display unit 18 that displays various survey results. The display unit 18 can be configured, for example, with a display. Each employee carries an information terminal 20 that can communicate with the survey processing system 10.

[0031] The location information acquisition unit 12 acquires the location of the employee in the workplace using well-known technologies such as RFID tags, wireless communication such as Bluetooth (registered trademark), UWB (Ultra Wide Band), camera images, and QR codes (registered trademark), and acquires a location ID (location information) corresponding to the acquired location. A location ID is assigned in advance to each location in the workplace to identify a location (specific area) set according to the purpose or characteristics of an activity, such as a concentration seat, a conference room, or a refreshment space. The acquired location ID is linked to the employee's user ID and a timestamp and transmitted to the location information aggregation unit 14A of the recording and calculation unit 14.

[0032] The recording and calculation unit 14 has a location information tallying unit (stay rate acquisition unit) 14A, a questionnaire creation unit 14B, a questionnaire tallying unit 14C, and a result display processing unit (processing unit) 14D. The input unit 16 has a questionnaire editing unit 16A and a tally result editing unit 16B. The recording and calculation unit 14 and the input unit 16 can be configured using, for example, a computer.

[0033] The location information collecting unit 14A receives the location information sent from the location information acquiring unit 12, and creates and updates a location information table. This location information collecting unit 14A is a stay rate acquiring unit that acquires the stay rate of each location in the workplace of the employee based on the received location information, creates a stay rate table from the location information table, and records it in a memory, a database, or the like. As shown in FIG. 2, the location information table is composed of a user ID, a time stamp, and a location ID. As shown in FIG. 3, the stay rate table indicates the stay rate of an employee for each location in a predetermined time unit (for example, one day, one week, one month, etc.). The stay rate can be calculated, for example, by (stay rate = time spent using a certain location / total activity time of the employee). The time spent using a location and the total activity time of the employee can be calculated by referring to the location information table, etc.

[0034] The questionnaire editing unit 16A sets and edits a questionnaire to be conducted by the administrator. An example of a questionnaire is shown in FIG.

[0035] The questionnaire creation unit 14B creates a questionnaire response page for each employee based on the administrator's settings. For example, if the survey target is limited to employees who have used various rooms for 30 minutes or more in the past month, the questionnaire creation unit 14B refers to the stay rate table and extracts user IDs that meet this requirement. Then, it prepares questions only for those with the extracted user IDs, and creates a questionnaire response page that displays the prepared questions and a column for answers to the questions. The created questionnaire response page is distributed to the employee's information terminal 20 via a communication unit (not shown).

[0036] The questionnaire tallying unit 14C receives the questionnaire response page containing the employee's responses to the questionnaire from the information terminal 20 via a communication unit (not shown), and creates and updates a questionnaire tallying table. As shown in Fig. 5, the questionnaire tallying table consists of user IDs, response dates and times, and responses to each question.

[0037] The compilation result editing unit 16B sets conditions for tallying and displaying the questionnaire response results. The conditions are set by selecting a target period, a target location, a questionnaire question, etc.

[0038] The result display processing unit 14D (processing unit) creates a result display page in which the answers obtained in the questionnaire are weighted for each location according to the employee's stay rate and compiled. Specifically, the result display processing unit 14D first creates an influence score table by referring to the stay rate table. As shown in FIG. 6, this influence score table normalizes the employee stay rates to values ​​between 0 and 1 so that the sum of the stay rates of all employees for each location is 1. The normalized value is used as the influence score. Next, by referring to the influence score table and the questionnaire compilation table, a result display table is created in which the answers obtained in the questionnaire are weighted for each location according to the employee's stay rate and compiled.

[0039] Based on the created result display table, the result display processing unit 14D creates a result display page by adjusting the colors and sizes of the drawings, characters, and shapes. Fig. 7 shows an example of a result display page. In the example shown, the answers to the questions (level of satisfaction with the workplace (1-5)) are listed at the bottom of the page, and in the center of the page, floor plans of the workplaces are listed corresponding to the location IDs. Each location is displayed in a color and intensity according to the answer result.

[0040] The format of the result display table will differ depending on whether the answer value is a qualitative variable, quantitative variable, or free text. As shown in Figure 8, for qualitative variables, the influence scores are added up for each answer option. As shown in Figure 9, for quantitative variables, the influence scores are multiplied by the survey answer value and then totaled. As shown in Figure 10, for free text, an array consisting of the user ID, influence score, and answer is created, and it is sorted by location from highest to lowest influence score.

[0041] According to the above configuration, it is possible to clearly grasp the current situation and requests of people who use the workplace, such as which parts of the workplace should be improved. The grasped information can be effectively used in designing the layout of the workplace. This allows for efficient layout renovation planning. In addition, the number of questions in the questionnaire can be reduced, easing the burden on employees.

[0042] As described above, the survey processing system of the present invention is equipped with a stay rate acquisition unit that acquires the stay rate of the survey subjects in each area of ​​a workplace consisting of multiple areas, and a processing unit that weights and aggregates the responses of the survey subjects obtained in the survey based on the stay rates acquired by the stay rate acquisition unit, thereby making it possible to clearly grasp the current situation and requests of people using the workplace.

[0043] In addition, according to another survey processing system of the present invention, the system further includes a location information acquisition unit that acquires location information of the survey subject, and the dwell rate acquisition unit acquires the dwell rate of the survey subject in each area of ​​the workplace based on the location information acquired by the location information acquisition unit, so that the dwell rate can be acquired from the location information of the survey subject.

[0044] In addition, according to another survey processing system of the present invention, the system further includes a survey creation unit that creates survey questions for the survey subjects based on the stay rates acquired by the stay rate acquisition unit, so that questions can be prepared based on each of the survey subjects' stay rates.

[0045] In addition, according to another questionnaire processing system of the present invention, the multiple areas include at least one of a conference room and a refreshment space, so that the current situation and needs of people using the conference room, refreshment space, etc. can be clearly understood.

[0046] Furthermore, the survey processing method of the present invention includes a stay rate acquisition step for acquiring the stay rate of survey subjects in a workplace composed of multiple areas, a compilation step for weighting and compiling the responses of the survey subjects obtained in the survey based on the stay rate acquired in the stay rate acquisition step, and an output step for outputting the results compiled in the compilation step, thereby making it possible to clearly grasp the current situation and requests of people using the workplace.

[0047] In addition, according to another survey processing method of the present invention, the method further includes a location information acquisition step of acquiring location information of the survey subject, and the dwell rate acquisition step acquires the dwell rate of the survey subject in each area of ​​the workplace based on the location information acquired in the location information acquisition step, so that the dwell rate can be acquired from the location information of the survey subject.

[0048] In addition, according to another survey processing method of the present invention, the method further includes a survey creation step of creating survey questions for the survey subjects based on the dwell rates acquired in the dwell rate acquisition step, so that questions can be prepared based on the dwell rates of each of the survey subjects.

[0049] In addition, according to another survey processing method of the present invention, the multiple areas include at least one of a conference room and a refreshment space, so that the current situation and needs of people using the conference room, refreshment space, etc. can be clearly understood.

[0050] Furthermore, the questionnaire processing program according to the present invention causes a computer to execute the above-mentioned questionnaire processing method, so that the current situation and needs of people who use the workplace can be clearly understood. [Industrial Applicability]

[0051] As described above, the questionnaire processing system, questionnaire processing method, and questionnaire processing program of the present invention are useful for designing the layout of a workplace, and are particularly suitable for understanding the current working style and needs of the people who will actually be working in that workplace. [Explanation of symbols]

[0052] 10. Survey processing system 12 Location information acquisition section 14 Recording and Calculation Section 14A Location information aggregation unit (stay rate acquisition unit) 14B Questionnaire Creation Department 14C Survey Counting Department 14D Result display processing section (processing section) 16 Input section 16A Survey Editorial Department 16B Statistical Results Editorial Department 18 Display 20 Information terminal

Claims

1. a stay rate acquisition unit that acquires the stay rate of each area of ​​a workplace constituted by a plurality of areas by a survey subject; A questionnaire processing system comprising: a processing unit that weights and compiles the responses of the survey subjects obtained in the questionnaire based on the stay rate acquired by the stay rate acquisition unit.

2. a location information acquisition unit for acquiring location information of the survey subjects, The survey processing system according to claim 1, characterized in that the dwell rate acquisition unit acquires the dwell rate of the survey subject in each area of ​​the workplace based on the location information acquired by the location information acquisition unit.

3. The questionnaire processing system according to claim 1 or 2, further comprising a questionnaire creation unit that creates questions for the questionnaire for the survey subjects based on the dwell rate acquired by the dwell rate acquisition unit.

4. 4. The questionnaire processing system according to claim 1, wherein the plurality of areas include at least one of a conference room and a refreshment space.

5. A method for obtaining a stay rate of a survey subject in a workplace composed of a plurality of areas, comprising: a counting step in which the computer weights and counts the responses of the survey subjects obtained in the survey based on the stay rate acquired in the stay rate acquisition step; and an output step in which a computer outputs the results of the compilation in the compilation step.

6. The method further includes a location information acquisition step of acquiring location information of the survey subjects, The survey processing method according to claim 5, characterized in that the stay rate acquisition step acquires the stay rate of the survey subjects in each area of ​​the workplace based on the location information acquired in the location information acquisition step.

7. 7. The survey processing method according to claim 5, further comprising a survey creation step of creating survey questions for the survey subjects based on the dwell rate acquired in the dwell rate acquisition step.

8. 8. The questionnaire processing method according to claim 5, wherein the plurality of areas include at least one of a conference room and a refreshment space.

9. 9. A questionnaire processing program for causing a computer to execute the questionnaire processing method according to claim 5.

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