Store visit notification system, ticket vending machine, and store visit notification method

Abstract

To provide a store visit notification system that can increase the convenience related to a pre-order, a ticket machine forming the store visit notification system, and a method for notifying a store visit by the store visit notification system.SOLUTION: A store visit notification system 100 includes: a management device 2 for storing specific information for specifying a pre-order; a ticket machine 1 for receiving the specific information; and a shop terminal 3. When the specific information received by the ticket machine 1 is stored in the management device 2, the ticket machine 1 and the shop terminal 3 output a store visit notification about the pre-order specified by the specification information.SELECTED DRAWING: Figure 1

Description

[Technical field]

[0001] This invention is a store visit notification system, which constitutes a store visit notification system. Reception terminal, How to notify customers of visits using the store visit notification system , information notification system, and information output method using information output system - Patents.com Regarding. [Background technology]

[0002] The following Patent Document 1 discloses a ticket vending machine installed in a restaurant. When a customer touches the display operation unit of the ticket vending machine to select a menu item and pays for the menu item, the ticket vending machine issues a meal ticket. The customer exchanges the meal ticket for the food from the selected menu item at the restaurant's pick-up counter. [Prior art documents] [Patent documents]

[0003] [Patent Document 1] JP 2019-79138 A Summary of the Invention [Problem to be solved by the invention]

[0004] In restaurants and the like where the ticket vending machine described in Patent Document 1 is installed, in addition to normal transactions in which a customer comes to the store and places a new order through the ticket vending machine, there are also transactions in which a customer places an advance order by telephone or internet, and then the customer or a delivery company comes to the store as a customer who has placed an advance order for takeout or the like. A typical behavior pattern of a customer who places an advance order in a store is that the customer calls out to a staff member, tells them what they want, has the product brought to them, and receives the product after paying with cash, electronic money, or credit card. In this case, the customer must find a staff member to tell them what they want, and even if the customer can tell the staff what they want, there is a risk that the customer will be left waiting if the staff members do not smoothly inform each other of the customer's presence.

[0005] The present invention has been made against such a background, and relates to a store visit notification system that can improve the convenience of advance ordering, and a store visit notification system that configures the store visit notification system. Reception terminal , Next How to notify customers of visits using the store notification system , information notification system, and information output method using information output system - Patents.com The purpose is to provide. [Means for solving the problem]

[0006] The present invention One embodiment of the present invention A store visit notification system includes a storage means for storing specific information for identifying an advance order, a reception means for receiving the specific information, and an output means for outputting a store visit notification for an advance order identified by the specific information when the specific information received by the reception means is stored in the storage means. Provide .

[0007] In addition, the present invention In one embodiment of the The output means is a store terminal installed at a store. do.

[0008] In addition, the present invention In one embodiment of the The storage means stores order information about a pre-order and the specification information for specifying the pre-order in association with each other, and the reception means Reception method and Reception method The system further includes an acquisition means for acquiring the order information corresponding to the received specific information from the storage means, and a settlement means for settling the order based on the order information acquired by the acquisition means. nothing.

[0009] In addition, the present invention In one embodiment of the The storage means stores order information about a pre-order and the specification information for specifying the pre-order in association with each other, and the reception means , receiving and an issuing means for issuing a first ticket on which information relating to the order information acquired by the acquiring means is written. nothing.

[0010] In addition, the present invention In one embodiment of the The above Reception method The method includes receiving an order from a receiving means for receiving a new order, and the issuing means issues a second ticket, on which information about the new order received by the order receiving means is written, in a form different from that of the first ticket. do.

[0011] In addition, the present invention In one embodiment of the The above Reception method a change means for changing the contents of the advance order specified by the specific information received by the receiving means. nothing. The output means may output the store visit notification for the identified advance order in a format different from that for the new order accepted by the order receiving means.

[0012] The reception means may receive a telephone number as the specific information. When the telephone number received by the reception means is stored in the storage means, the output means may output a store visit notification for the advance order specified by the telephone number. The reception means may be a reception terminal, and the reception terminal may further include a payment means for acquiring the order information corresponding to the specific information inputted on the input screen from the storage means and making a payment for the order based on the order information, and an output means for outputting the visit notification after the payment by the payment means when the specific information inputted on the input screen is stored in the storage means. In addition, one embodiment of the present invention provides a reception terminal that includes an order receiving means for receiving new orders, a reception means for receiving specific information for identifying an advance order, and an output means for outputting a store visit notification for the advance order identified by the specific information when the reception means receives the specific information.

[0013] In addition, one embodiment of the present invention provides a store visit notification method using a store visit notification system including a storage means, a reception means, and an output means, the store visit notification method including a storage step in which the storage means stores specific information for identifying a pre-order, a reception step in which the reception means receives the specific information, and an output step in which, if the specific information received by the reception means is stored in the storage means, the output means outputs a store visit notification for the pre-order identified by the specific information. The store visit notification method may further include a reception step in which the reception means receives a telephone number as the specific information, and an output step in which, if the telephone number received by the reception means is stored in the storage means, the output means outputs a store visit notification for a pre-order identified by the telephone number. In addition, one embodiment of the present invention provides an information output system that includes a storage means for storing a telephone number as specific information for identifying a pre-order, a reception means for receiving a telephone number as the specific information, and an output means for outputting information of the pre-order identified by the telephone number when the telephone number received by the reception means is stored in the storage means. The reception means may be a reception terminal. The reception terminal may have a display operation unit operated by a customer who places an advance order, the display operation unit displaying an input screen for inputting a phone number as the specific information. When the phone number inputted on the input screen is stored in the storage means, the reception terminal may output information about the advance order. In addition, one embodiment of the present invention provides an information output method by an information output system including a storage means, a reception means, and an output means, the information output method including a storage step in which the storage means stores a telephone number as specific information for identifying a pre-order, a reception step in which the reception means accepts a telephone number as the specific information, and an output step in which, when the telephone number accepted by the reception means is stored in the storage means, the output means outputs information of the pre-order identified by the telephone number. The reception means may be a reception terminal included in a store visit notification system. In the reception step, the reception means may display an input screen on a display operation unit for inputting the specific information by an operation of a customer who has placed an advance order, and may receive the specific information. In the output step, if the specific information inputted on the input screen is stored in the storage means, the reception terminal may output the advance order information. In addition, one embodiment of the present invention provides an information output system including a storage means for storing specific information for identifying a pre-order, a reception means having a display operation unit for displaying an input screen for inputting the specific information by operation of a customer placing a pre-order, and receiving the specific information, and an output means for outputting information on the pre-order identified by the specific information when the specific information received by the reception means by inputting it onto the input screen is stored in the storage means. The reception means may be a reception terminal, and the reception terminal may further include a payment means for acquiring the order information corresponding to the specific information inputted on the input screen from the storage means and making a payment for the order contents based on the order information, and an output means for outputting information on a pre-order specified by the specific information inputted on the input screen when the specific information is stored in the storage means after the payment is made by the payment means. Moreover, one embodiment of the present invention provides an information output method by an information output system including a memory means, a reception means, and an output means, the information output method including a storage step in which the memory means stores specific information for identifying a pre-order, a reception step in which the reception means displays an input screen on a display operation unit for inputting the specific information by operation of a customer placing a pre-order, and receives the specific information, and if the specific information received by the reception means by inputting into the input screen is stored in the memory means, the output means outputs information on the pre-order identified by the specific information. The reception means may be a reception terminal included in an information output system. The output means may be included in the reception terminal. The information output method may further include an acquisition step in which the reception terminal acquires from the storage means the order information corresponding to the specific information input to the input screen, and a settlement step in which the reception terminal settles for the order contents based on the acquired order information. The output step may output advance order information after settlement for the order contents. Moreover, one embodiment of the present invention provides a reception terminal including an order receiving means for receiving a new order, a reception means for receiving specific information for identifying an advance order, an output means for outputting a store visit notification for the advance order identified by the specific information when the reception means receives the specific information, and a display operation unit for displaying a standby screen showing a pre-order key and a new order key. When the new order key is operated on the standby screen, the order receiving means may start accepting a new order. When the pre-order key is operated on the standby screen, the reception means may start accepting the specific information. Moreover, one embodiment of the present invention provides a reception terminal including an order receiving means for receiving a new order, a reception means for receiving specific information for identifying a pre-order, an output means for outputting a store visit notification for the pre-order identified by the specific information when the reception means receives the specific information, and a display operation unit for displaying a standby screen showing a pre-order key and a plurality of selection keys provided for each selectable menu or group of menus. When the selection key is operated on the standby screen, the order receiving means may start accepting a menu corresponding to the operated selection key. When the pre-order key is operated on the standby screen, the reception means may start accepting the specific information. In addition, one embodiment of the present invention provides a reception terminal that is communicatively connected to a storage means, the reception terminal including: an order receiving means for receiving a new order; a reception means for receiving a telephone number as specific information for identifying an advance order; and an output means for outputting information on the advance order identified by the telephone number when the telephone number received by the reception means is stored in the storage means. In addition, one embodiment of the present invention provides a reception terminal that is communicatively connected to a storage means, the reception terminal having an order receiving means for accepting new orders, a display operation unit for displaying an input screen for inputting specific information for identifying an advance order by operation of a customer placing an advance order, and receiving means for accepting the specific information, and an output means for outputting information on the advance order identified by the specific information when the specific information accepted by the reception means by inputting it into the input screen is stored in the storage means. Effect of the Invention

[0014] The present invention One embodiment of the present invention This will improve the convenience of advance ordering. [Brief description of the drawings]

[0015] [Figure 1] 1 is a schematic diagram showing an overview of a store visit notification system according to an embodiment of the present invention; [Diagram 2] FIG. 2 is a block diagram showing the electrical configuration of the store visit notification system. [Diagram 3] 11 is a diagram showing an example of a pre-order table stored in a storage unit of a management device constituting a store visit notification system. FIG. [Figure 4] 1 is a schematic diagram showing an example of the display content on a display operation unit of a ticket vending machine constituting a store visit notification system. FIG. [Diagram 5] 2 is a schematic diagram showing an example of the display content on the display operation unit of the ticket vending machine. FIG. [Figure 6] 10 is a flowchart showing the procedure of a process executed in the ticket vending machine. [Figure 7] 2 is a schematic diagram showing an example of the display content on the display operation unit of the ticket vending machine. FIG. [Figure 8] 2 is a schematic diagram showing an example of the display content on the display operation unit of the ticket vending machine. FIG. [Figure 9] 1 is a schematic diagram showing an example of display content on a display unit of a store terminal constituting a store visit notification system. FIG. [Figure 10] FIG. 4 is a schematic diagram showing an example of display content on a display unit of a store terminal. [Figure 11] 1 is a schematic diagram of a first ticket issued from a ticket vending machine. [Figure 12] A schematic diagram of a second ticket issued from a ticket vending machine. [Figure 13] 13 is a diagram showing an example of a sales management table stored in a storage unit of the management device. FIG. DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENTS

[0016] An embodiment of the present invention will be described in detail below with reference to the drawings. FIG. 1 is a schematic diagram showing an overview of a store visit notification system 100 according to one embodiment of the present invention. In this embodiment, the store visit notification system 100 is applied to a restaurant, but is not limited to restaurants and is applicable to stores of various types where customers visit the store to pick up products and the like. Products handled at a store are not limited to items such as food that are prepared in the store and provided to customers, but may also be items that are returned to customers, such as clothing at a dry cleaner's. The store visit notification system 100 is implemented by a ticket vending machine for meal tickets installed inside or in front of a restaurant. (Means of reception, reception terminal) The restaurant visit notification system 100 may also include a telephone 4 located within the restaurant. Although only one ticket vending machine 1 is shown in FIG. 1, there may be multiple ticket vending machines 1. A management device 2 located at an arbitrary position inside or outside the restaurant, and a store terminal 3 located within the restaurant. The restaurant visit notification system 100 may further include a telephone 4 located within the restaurant. Although only one ticket vending machine 1 is shown in FIG. 1, there may be multiple ticket vending machines 1.

[0017] The ticket vending machine 1 is an example of a vending device, and has, for example, a vertically long box shape, with a display operation unit 10, which is an example of a reception means, provided in the upper area on the front side. The display operation unit 10 is, for example, a liquid crystal touch panel formed in a rectangular shape elongated in the width direction of the ticket vending machine 1 (the left-right direction in FIG. 1). The display operation unit 10 may be a color screen or a monochrome screen. The display operation unit 10 has a function as a display unit that displays various information, and a function as an operation unit that is operated by a user such as a customer to select a menu, etc. The display unit and the operation unit may exist separately, rather than being combined into the display operation unit 10. The same applies to other display operation units described later.

[0018] In the area below the display operation unit 10 on the front of the ticket vending machine 1, there are arranged in an easily accessible layout: a detection unit 11 that detects the approach of a person, a coin insertion slot 12, a bill deposit slot 13, an outlet 14 for tickets such as meal tickets, a bill withdrawal slot 15, a change return slot 16, and a reading unit 17, which is an example of a reception means.

[0019] A customer who wants to purchase a meal ticket from the ticket vending machine 1 first accesses the ticket vending machine 1 from the front side (the front side of the paper in FIG. 1). Then, the detection unit 11 detects the approach of the customer, and in response to the detection by the detection unit 11, the ticket vending machine 1, which has been in a pause mode until now, starts up and goes into a standby mode, and the display operation unit 10 displays a standby screen 10A (see FIG. 4) or a standby screen 10B (see FIG. 5), which will be described later. When the customer touches the standby screen 10A, a sales screen (not shown) is displayed on the display operation unit 10, which displays information on multiple menus handled by the restaurant. The standby screen 10B is itself a sales screen. The standby screen 10A and the standby screen 10B will be described in detail later. The customer who has viewed the sales screen touches the display operation unit 10 to select a desired menu, and then inserts cash as the price for the menu into at least one of the coin insertion slot 12 and the bill insertion slot 13 to settle the payment for the menu. As will be described later, the ticket vending machine 1 also allows payment by methods other than cash.

[0020] After payment, a meal ticket with the name of the menu item selected by the customer printed on it is issued at the outlet 14. This completes the transaction between the customer who selected the menu item and the ticket vending machine 1. If there is change, the bills of the change are returned to the customer through the bill outlet 15, and the coins are returned to the customer through the return outlet 16. The customer takes the meal ticket taken out from the outlet 14 to a receiving counter (not shown) inside the restaurant, where they receive the food from the selected menu item in exchange for the meal ticket. The customer may take the food they received as takeout, or eat it in the restaurant.

[0021] The management device 2 is a so-called server or a personal computer. In this embodiment, the management device 2 includes a display unit 20 configured with a monitor or the like, and an operation unit 21 configured with a keyboard or the like. The display unit 20 and the operation unit 21 may be integrated into a display operation unit configured with a liquid crystal touch panel or the like. The management device 2 is connected to a public line X such as the Internet or a telephone line.

[0022] Examples of the store terminal 3 are a kitchen display 3A placed in the kitchen in the store and a mobile terminal 3B such as a tablet terminal carried by a store clerk. The ticket vending machine 1, the management device 2, and each store terminal 3 can communicate with each other via a network N configured with wired or wireless communication lines. At least a part of the network N may be configured with a public line X.

[0023] The telephone 4 is a landline or mobile phone connected to the public line X. The telephone 4 and the mobile terminal 3B may be a common smartphone. The customer's communication terminal 5 is a mobile terminal 5A or a personal computer 5B connected to the public line X. An example of the mobile terminal 5A is a smartphone.

[0024] FIG. 2 is a block diagram showing the electrical configuration of the store visit notification system 100. Each ticket vending machine 1 further includes a control unit 30, and a valuable medium processing unit 31, an issuing unit 32, a communication unit 33, and a storage unit 34, which are electrically connected to the control unit 30. The control unit 30 is configured by a microcomputer including a CPU, a ROM, and the like. The same applies to the other control units described below. The display operation unit 10, the detection unit 11, and the reading unit 17 described above are electrically connected to the control unit 30. The control unit 30 controls the display on the display operation unit 10, and accepts operations of the display operation unit 10 by customers or store clerks. The detection result by the detection unit 11 is input to the control unit 30. The information read by the reading unit 17 is input to the control unit 30.

[0025] The valuable medium processing unit 31 includes components for taking in cash inserted into the coin slot 12 or the banknote deposit slot 13 (see FIG. 1) into the ticket vending machine 1, for identifying the denomination and authenticity of the taken in cash, and for discharging cash for return, such as change, into the banknote withdrawal slot 15 or the return slot 16 (see FIG. 1). The control unit 30 performs cash settlement for the menu selected by the customer by deducting the price of the menu from the inserted cash. Therefore, the control unit 30 and the valuable medium processing unit 31 are an example of a settlement means. With regard to settlement, the customer may make a deposit before or after selecting a menu.

[0026] The reading unit 17 may be configured with a non-contact IC card unit. In that case, the control unit 30 can use the reading unit 17 to perform non-contact communication with an IC card with an electronic money function held by the customer, and can make a payment with the electronic money associated with the IC card. If the reading unit 17 has a function for reading a credit card, payment by credit card is also possible. Thus, the reading unit 17 is also an example of a payment means.

[0027] The issuing unit 32 is an example of an issuing means, and includes a configuration for printing necessary information about the menu item purchased by the customer on the meal ticket upon completion of payment, and issuing the meal ticket to the outlet 14 (see FIG. 1). The communication unit 33 is an interface for the control unit 30 to communicate with the management device 2 and the store terminal 3, and is connected to the network N. The memory unit 34 stores various information such as the menu items handled at the restaurant, identification information assigned to each ticket vending machine 1, etc.

[0028] The management device 2 further includes a control unit 40, and a first communication unit 41, a second communication unit 42, and a memory unit 43 electrically connected to the control unit 40. The display unit 20 and the operation unit 21 described above are also electrically connected to the control unit 40. The control unit 40 controls the display on the display unit 20 and accepts operations of the operation unit 21 by a store clerk or the like. The first communication unit 41 is an interface through which the control unit 40 communicates with the ticket vending machine 1 and the store terminal 3, and is connected to the network N. The second communication unit 42 is an interface through which the management device 2 communicates with the communication terminal 5, and is connected to the public line X. The memory unit 43 stores various information.

[0029] Each store terminal 3 includes a control unit 45, and a display unit 46 and a communication unit 47 electrically connected to the control unit 45. Of the store terminals 3, the display unit 46 of the kitchen display 3A is configured with a relatively large monitor, and the display unit 46 of the mobile terminal 3B is configured with a display operation unit such as a relatively small touch panel (see FIG. 1). The display unit 46 of the kitchen display 3A may also be configured with a display operation unit. The control unit 45 has at least a function of controlling the display on the display unit 46. The control unit 45 of the mobile terminal 3B may be able to accept operations of the display unit 46 by a store clerk. The communication unit 47 is an interface that enables the control unit 45 to communicate with the ticket vending machine 1 and the management device 2, and is connected to the network N.

[0030] Each communication terminal 5 includes a control unit 50, a display unit 51, an operation unit 52, a communication unit 53, and a memory unit 54 electrically connected to the control unit 50. In the case of a mobile terminal 5A, the display unit 51 and the operation unit 52 may be integrated as a display operation unit 55 such as a touch panel (see FIG. 1). In the case of a personal computer 5B, the display unit 51 may be configured by a monitor or the like, and the operation unit 52 may be configured by a keyboard or the like. The control unit 50 controls the display on the display unit 51 and accepts operations of the operation unit 52 by a customer. The communication unit 53 is an interface connected to the public line X. The memory unit 54 stores various information.

[0031] The following describes a method of notifying a customer of a visit using the restaurant visit notification system 100. A customer can pre-order a menu item served at a restaurant via the Internet or telephone. In the case of pre-ordering via the Internet, the customer first operates the operation unit 52 of the communication terminal 5 to start an application for pre-ordering downloaded to the communication terminal 5 or access a pre-ordering site. In this way, the control unit 50 of the communication terminal 5 displays a pre-order screen (not shown) on the display unit 51. The customer who sees the pre-order screen operates the operation unit 52 to select a desired menu item and input orderer information, which is his / her own information. An example of the orderer information is the customer's name and telephone number. Note that if the customer has already registered orderer information by registering as a member, input of orderer information at the time of pre-ordering is not required. The customer operates the operation unit 52 to confirm the menu selection and the input of orderer information.

[0032] In response to confirmation of the customer's selection and input, the control unit 50 of the communication terminal 5 transmits order information for this advance order to the management device 2. The order information includes the name and quantity of the menu item selected by the customer, orderer information, and the planned date and time when the customer or delivery company will arrive at the restaurant to pick up the menu items. The order information may also include the price of the menu item selected by the customer. In the management device 2 that receives the order information, the control unit 40 assigns an individual order number to this order information and sends confirmation information including at least this order number back to the communication terminal 5 that sent it.

[0033] The control unit 50 of the communication terminal 5 that has received the confirmation information displays a confirmation screen (not shown) on the display unit 51. The order number and order information in the confirmation information are displayed on the confirmation screen. The order information at this time may include the price of the menu item pre-ordered this time. The confirmation information is temporarily stored in the memory unit 54 of the communication terminal 5 at least until the customer has completed receiving the food, so that the customer can view the confirmation screen and confirm the order number by activating the communication terminal 5.

[0034] The control unit 40 of the management device 2, which has received the order information and assigned an order number, newly registers the order number and order information in the advance order table T1 (see FIG. 3) stored in the memory unit 43, thereby completing the acceptance of this advance order (storage step in the store visit notification method). The advance order table T1 stores the order date and time, order number, and order information for each advance order. The order date and time is the date and time when the control unit 40 returns confirmation information to the communication terminal 5 that sent it. When placing an advance order, the customer can input whether the visitor is themselves or a delivery person, and the result may be stored in the advance order table T1 as a note on the order information (see note for order number 0002).

[0035] The order number is an example of specific information for identifying an advance order, and the telephone number and name of the customer in the order information for the advance order are also examples of specific information. The memory unit 43 and the management device 2 equipped with it are an example of storage means, and store the order information for the advance order and the specific information for identifying the advance order in the advance order table T1 in association with each other.

[0036] In the case of advance ordering by telephone, a customer calls the restaurant using mobile terminal 5A. A staff member at the restaurant takes the above-mentioned order information from the customer over telephone 4, assigns an individual order number to the order information, and communicates the order number to the customer. The staff member operates the display unit 46 of mobile terminal 3B to transmit the order number and order information for this advance order to management device 2. If management device 2 is located inside the restaurant, the staff member may directly input the order number and order information to management device 2 by operating operation unit 21. The control unit 40 of management device 2 to which the order number and order information have been transmitted or input newly registers the order number and order information in advance order table T1 in memory unit 43, thereby completing the acceptance of this advance order.

[0037] The order number assigned by the store clerk when placing a pre-order by telephone is determined so as not to overlap with the order number automatically assigned by the management device 2. For example, the order number T006 in FIG. 3 is prefixed with the initial letter T, which stands for "telephone," to indicate that it is a pre-order by telephone. Note that instead of the store clerk assigning the order number, the control unit 40 of the management device 2 may assign an order number and display it on the display unit 20 or 46 (see FIG. 1) in response to the store clerk sending or inputting the order information to the management device 2, thereby informing the store clerk. The store clerk verbally conveys the notified order number to the customer. The customer needs to write down the order number that the store clerk tells him so as not to forget it.

[0038] FIG. 4 is a schematic diagram showing a standby screen 10A displayed on the display operation unit 10 of the ticket vending machine 1. When a customer who has placed an advance order or a delivery company requested to deliver food by the customer (hereinafter collectively referred to as a "customer who has placed an advance order") visits a restaurant and accesses the ticket vending machine 1, the standby screen 10A is displayed on the display operation unit 10 of the ticket vending machine 1. On the standby screen 10A, a guide message 60 asking whether or not the customer has placed an advance order, a pre-order key 61 for customers who have placed an advance order, and a new order key 62 for customers who are placing a new order but have not placed an advance order are displayed. The pre-order key 61 and the new order key 62 are touch keys, and all keys that appear hereinafter are also touch keys. Note that instead of touch keys, physical mechanical buttons may be used. A new order is an order according to a conventional ordering pattern in which a customer who has visited the restaurant (hereinafter referred to as a "general customer" to distinguish from a customer who has placed an advance order) selects a menu item on the ticket vending machine 1. Customers who place advance orders touch the advance order key 61, and general customers touch the new order key 62.

[0039] The display operation unit 10 may display a standby screen 10B shown in FIG. 5 instead of the standby screen 10A. As described above, the standby screen 10B also serves as a sales screen for general customers. The standby screen 10B displays a guide 65 for encouraging general customers to select a menu item, and a guide 67 for encouraging customers who have placed a pre-order to touch a pre-order key 66 at the bottom of the standby screen 10B. In almost the entire area of ​​the standby screen 10B, for example, in the area between the guides 65 and 67 and the pre-order key 66, an order field 68, which is a main part of the sales screen, is displayed. In the order field 68, a selection key 69, a menu selection field 70, a price field 71, and a cancel key 72 are displayed, which are provided for each selectable menu item or for each group of menu items.

[0040] When the standby screen 10B is displayed, a customer placing an advance order touches the advance order key 66, whereas a general customer touches the selection key 69 corresponding to the desired menu. If the selection key 69 is for selecting a menu group, when a general customer touches the selection key 69, menu selection keys for selecting individual menus belonging to the group of the selection key 69 may be displayed in a hierarchical manner.

[0041] The menu name, quantity, and price, which are the contents of the menu selected by the general customer, are displayed in the menu selection field 70. In addition, the total amount, which is the sum of the prices of the menus selected by the general customer, the amount of cash deposited by the general customer, and the change amount obtained by subtracting the total amount from the deposited amount, are displayed in the amount field 71. The general customer can cancel part or all of the selected menu by touching the cancel key 72. In response to the cancellation, the control unit 30 updates the display contents of the menu selection field 70 and the amount field 71. In this way, the control unit 30 and the display operation unit 10 function as an example of an order receiving means for accepting a new order. It should be noted that general customers can select a menu more quickly on the standby screen 10B than on the standby screen 10A.

[0042] 6, first, when a customer who has placed an advance order touches the advance order key 61 on standby screen 10A or the advance order key 66 on standby screen 10B on the display operation unit 10 of the ticket vending machine 1 (YES in step S1), the control unit 40 of the ticket vending machine 1 switches to display input screen 10C shown in Fig. 7 on the display operation unit 10 and waits for the advance order customer to input specific information (step S2). Step S2 is a step for accepting specific information in the store visit notification method.

[0043] The input screen 10C displays a guide message 75 that prompts the customer who has placed an advance order to input specific information such as an order number or a phone number, an input field 76 for the order number, an input field 77 for the phone number, and an input section 78 consisting of a keyboard or a numeric keypad. The customer who has placed an advance order uses the input section 78 to input his or her own phone number or the order number notified at the time of the advance order. The input order number is displayed in the input field 76, and the input phone number is displayed in the input field 77. The input order number or phone number, that is, the specific information, is accepted by the control section 30 of the ticket vending machine 1. The input screen 10C may display a continue key 79 that the customer who has placed an advance order touches to continue the procedure after inputting the specific information, a cancel key 80 that the customer who has placed an advance order touches to cancel the input of the specific information this time, and a switch key 81 that the customer who has placed an advance order touches to return the contents of the display operation section 10 from the input screen 10C to the standby screen 10A or 10B.

[0044] A code such as a barcode or QR code (registered trademark) representing at least the specific information may be displayed on the display operation unit 55 of the mobile terminal 5A of the advance order customer, and the advance order customer may have the reading unit 17 of the ticket vending machine 1 read this code instead of manually inputting the specific information using the input unit 78. Assuming such an operation, the control unit 30 of the ticket vending machine 1 may display an input screen 10D shown in FIG. 8 on the display operation unit 10 prior to displaying the input screen 10C. The input screen 10D displays a guide message 85 that prompts the advance order customer to select whether to manually input the specific information or to read the code, a first selection key 86 that is touched by an advance order customer who selects to manually input the specific information, a second selection key 87 that is touched by an advance order customer who selects to read the code, and the cancel key 80 and the switch key 81 described above.

[0045] When the customer placing an advance order touches the first selection key 86, the control unit 30 switches to display the input screen 10C (see FIG. 7) on the display operation unit 10, allowing the customer to manually input the specific information as described above. When the customer placing an advance order touches the second selection key 87 to cause the reading unit 17 to read the code on the mobile terminal 5A, the control unit 30 accepts the specific information contained in the code. Note that instead of using a code, the control unit 30 may accept the specific information stored in the memory unit 54 of the mobile terminal 5A by short-range communication between the mobile terminal 5A and the reading unit 17.

[0046] 6, when the control unit 30 receives the specific information input by the customer placing an advance order on the display operation unit 10 or the reading unit 17 (YES in step S2), it inquires of the management device 2 whether or not order information corresponding to this specific information exists in the advance order table T1 in the memory unit 43 (step S3). In this way, the control unit 30, the display operation unit 10, and the ticket vending machine 1 equipped with them function as a receiving means for receiving specific information. (Reception terminal) In addition, when there are multiple ticket vending machines 1, the control unit 30 of the ticket vending machine 1 that is the source of the inquiry transmits the identification information of the ticket vending machine 1 that is the source of the inquiry when inquiring about order information to the management device 2. The management device 2 can identify the ticket vending machine 1 that is the source of the inquiry by using this identification information.

[0047] If there is corresponding order information (YES in step S4), this order information is sent to the ticket vending machine 1 that originated the inquiry, and the control unit 30 of this ticket vending machine 1, as an example of an acquisition means, acquires the order information from the memory unit 43 of the management device 2, temporarily stores it in the memory unit 34, and displays it on the display operation unit 10 (step S5). Specifically, an order field 68 (see FIG. 5) in which information on the pre-ordered menu items in the order information is written in a menu selection field 70 and a price field 71 is displayed on the display operation unit 10. The control unit 30 may display the amount included in the acquired order information as it is in the price field 71 as the total amount, or may calculate the total amount based on the pre-ordered menu items and prices in the order information and display it in the price field 71.

[0048] A customer who has placed an advance order looking at the order column 68 can change the details of their order by touching the selection key 69 or the cancel key 72 to add or delete menu items. In response to changes to the order details, the control unit 30 updates the display contents of the menu selection column 70 and the price column 71. In this way, the control unit 30 and the display operation unit 10 function as an example of a change means for changing the details of the advance order specified by the specific information received by the ticket vending machine 1 in step S2. A customer who has placed an advance order can change the details of their advance order by adding or deleting them on the ticket vending machine 1, thereby improving convenience for customers who have placed an advance order.

[0049] If there is no change in the order (NO in step S6), the control unit 30 waits for a deposit equal to or greater than the total amount in the amount column 71 (step S7). If there is a deposit (YES in step S7), the control unit 30 executes the payment as described above (step S8). That is, the control unit 30 settles the order based on the order information acquired in step S5 (including the case where the order information is changed in step S6). This relieves the staff from customer service duties such as face-to-face correspondence regarding the payment and cash register settlement, improving the convenience of staff regarding advance orders. Therefore, for example, the staff in charge of the kitchen can concentrate on kitchen work. In addition, since the staff does not need to touch cash, it is possible to prevent cash-related troubles (mistakes in the amount, theft, fraud, etc.) and is hygienic. In addition, a customer who places an advance order can make a payment in advance by credit card, electronic money, etc. when placing an advance order. In this case, if there is no change in the order (NO in step S6), the payment process in step S8 and the process in the immediately preceding step S7 are omitted.

[0050] The control unit 30 that has executed the payment outputs a store visit notification to the management device 2 and the store terminal 3 by the communication unit 33 as an example of an output unit (step S9). The communication unit 33 is also an example of an output unit, and the ticket vending machine 1 equipped with the control unit 30 and the communication unit 33 is also an example of an output unit. Furthermore, each store terminal 3 that has received the store visit notification also outputs the store visit notification as an example of an output unit. Specifically, in each of the kitchen display 3A and the mobile terminal 3B in the store terminal 3, the control unit 45 displays on the display unit 46 as a store visit notification that the advance order customer has arrived at the store, the contents of the advance order, and an exchange number for identifying the advance order customer in the store (see the display related to the advance order in the third row from the top in FIG. 9 and FIG. 10). Therefore, the control unit 45 and the display unit 46 are also examples of output units. The exchange number is automatically generated by the control unit 30 of the ticket vending machine 1 immediately before the store visit notification (step S9).

[0051] The display unit 46 of the kitchen display 3A also displays the order details of new orders by general customers, but the order details of customers who have placed advance orders and come to the restaurant are displayed in a different manner from the order details of general customers so that advance orders are given priority (see message M for advance orders in FIG. 9). The display details may be different between the kitchen display 3A and the mobile terminal 3B, and it is sufficient that at least a visit notification is displayed on the display unit 46 of the mobile terminal 3B, which has a smaller display area (see FIG. 10).

[0052] In this way, when the specific information received by the ticket vending machine 1 is stored in the storage unit 43 of the management device 2 (YES in step S4), the ticket vending machine 1 and the store terminal 3 each output a store visit notification for the advance order specified by the specific information (step S9: output step in the store visit notification method). As a result, the store staff member to whom the store terminal 3 has output the visit notification can quickly prepare the food related to the advance order and hand it over to the customer who made the advance order.

[0053] If the food has already been cooked, the staff member will promptly deliver it to the customer who has placed the order in advance. On the other hand, if the food requires a short cooking time, the staff member who sees the arrival notification on kitchen display 3A (see FIG. 9) will give priority to cooking the pre-ordered food and promptly deliver it to the customer who has placed the order in advance, either directly or through another staff member. If the customer who has placed the order in advance adds a menu item to the ticket vending machine 1, the kitchen display 3A will display a message indicating that the food item in the additional menu item will also be given priority. The staff member will also give priority to cooking the food item in the additional menu item. If the food item in the pre-order has not yet been cooked or is currently being cooked, the pre-ordered menu item and the additional menu item will be displayed linked to each other on kitchen display 3A.

[0054] In addition, before delivering the food, the staff may visit the customer who has placed an advance order in response to the customer's call to verify the customer's identity, and the customer may inform the staff of his or her advance order at that time. In this case, the staff will also prioritize calls from customers who have placed an advance order over calls from general customers. The kitchen display 3A may also display in advance the name and quantity of the menu items in the order information for the advance order that is scheduled to be picked up on the day, as well as the scheduled date and time of arrival, and in this case, the staff may prepare the food in advance for the scheduled date and time of arrival, and finish and deliver the food when the advance order customer arrives.

[0055] As a result, customers who order in advance do not have to find a waiter to communicate their requirements for receiving the food, and can receive the food quickly, improving the convenience of customers who order in advance. Note that output of the visit notification (step S9) may be brought forward so that it is performed immediately after the control unit 30 of the ticket vending machine 1 acquires the order information from the management device 2 (YES in step S4). In any case, after completing the visit notification, the control unit 30 functions as an example of an issuing means together with the issuing unit 32, and issues the first ticket 91 shown in FIG. 11 (step S10).

[0056] Furthermore, the control unit 30 deletes the current order information from the memory unit 34 at the time of issuing the first ticket 91 or around this time, and commands the management device 2 to delete the order information from the advance order table T1. The control unit 40 of the management device 2 deletes the order information and the corresponding order number from the advance order table T1. Note that this deleted information may be managed separately as history in the ticket vending machine 1 and the management device 2.

[0057] It is assumed that there is no order information corresponding to the specific information acquired by the control unit 30 due to the customer making an ordering mistake or visiting the wrong store. In this case (NO in step S4), the control unit 30 notifies the customer who placed an advance order that the current transaction is impossible by displaying on the display operation unit 10 (step S11), and cancels the current transaction. In this case, the customer who placed an advance order can reorder a menu item on the ticket machine 1 as a general customer. Also, if there is order information but the customer has not made payment (NO in step S7) and cancels the current order itself using the cancel key 72 or the like (YES in step S12), the control unit 30 cancels the current transaction.

[0058] On the other hand, when a general customer selects a menu by touching the new order key 62 (see FIG. 4) on the standby screen 10A or the selection key 69 (see FIG. 5) on the standby screen 10B (NO in step S1 and YES in step S13), the control unit 30 displays information about the selected menu in the menu selection field 70 and displays the corresponding total amount in the amount field 71 (step S14). After that, the control unit 30 executes the processes from step S6 onwards, and in step S10, the issuing unit 32 issues the second ticket 92 shown in FIG.

[0059] 11 lists, for example, from the top, the name of the restaurant, a note 91A indicating that the first ticket 91 is for an advance order, the names and quantities of all paid menu items including the advance order and additional orders placed at the ticket vending machine 1, the total amount, the amount deposited, the amount of change, the planned visit date and time specified at the time of advance reservation, the delivery date and time (actual visit date and time) which is the issue date and time of the first ticket 91, and the exchange number. The names and quantities of the paid menu items and the planned visit date and time are information related to the order information acquired by the control unit 30 in step S5.

[0060] The waiter who prepares the dish related to the menu listed on first ticket 91 identifies the customer who has placed an advance order and is to receive the dish by the exchange number. For example, a notification terminal (not shown) may be used to notify the restaurant that the dish corresponding to the exchange number has been prepared. The customer who has placed an advance order and received first ticket 91 can receive the dish from the waiter in exchange for first ticket 91. This prevents mistakes in the delivery of food, improving the convenience of both the customer who has placed an advance order and the waiter regarding advance orders.

[0061] The first ticket 91 may be handed over to a waiter in exchange for the food, or may be retained by the customer who has ordered in advance as a receipt. If the first ticket 91 is handed over to a waiter in exchange for the food, not only the first ticket 91 but also a receipt may be issued in step S10. Also, instead of the food being handed over by a waiter, the food may be temporarily stored in a delivery device such as a warming cabinet installed in the store, and then the customer who has ordered in advance may take it out of the delivery device by himself.

[0062] The second ticket 92 shown in FIG. 12 is, for example, composed of an exchange voucher 92A and a receipt 92B. The second ticket 92 has a perforation L that crosses between the exchange voucher 92A and the receipt 92B, so that the exchange voucher 92A and the receipt 92B can be separated. For example, from the top, the name of the restaurant, the type of the exchange voucher 92A or the receipt 92B, the name and price of the paid menu item, and the issuance date and time of the second ticket 92 are written on each of the exchange voucher 92A and the receipt 92B. The name and price of the menu item are an example of information related to the new order accepted by the control unit 30 in step S13. Note that an exchange number may be written next to the type written on the exchange voucher 92A. A customer who has received the second ticket 92 and placed an order in advance can receive a dish in exchange for the exchange voucher 92A of the second ticket 92.

[0063] In the case of advance orders, a single first ticket 91 (see FIG. 11) is issued on which all the paid menu items are listed, whereas a second ticket 92 is issued for each paid menu item. In other words, the control unit 30 issues the second ticket 92 in a format different from the first ticket 91. Therefore, depending on the format of the ticket received from a customer who has placed an advance order, the waiter can accurately determine whether the order related to the ticket is a new order or a advance order, and can handle each order appropriately, thereby improving the waiter's convenience.

[0064] 13 is a diagram showing an example of the sales management table T2 stored in the storage unit 43 of the management device 2. In the sales management table T2, the payment date and time, which is the date and time of issue of the first ticket 91 or the second ticket 92, the payment amount, which is the total amount of the first ticket 91 or the price of the second ticket 92, the ordering pattern of the advance order or the new order, and notes such as the breakdown of the menu items constituting the payment amount and the payment method are registered. Every time the first ticket 91 and the second ticket 92 are issued by a transaction on the ticket vending machine 1, the ticket vending machine 1 transmits sales information including the payment date and time, the payment amount, the ordering pattern, and notes of this transaction to the management device 2, and the control unit 42 of the management device 2 updates the sales management table T2 by adding the received sales information to the sales management table T2.

[0065] In such a sales management table T2, sales information from advance orders and sales information from new orders are managed in a unified manner. Therefore, a store clerk who views the sales management table T2 on the display unit 20 of the management device 2 or the like can easily understand the breakdown of sales. The sales management table T2 may be viewable on the display unit 46 of the store terminal 3. The information in the sales management table T2 may be sorted so that sales from advance orders and sales from new orders can be tallied separately for comparison. Furthermore, the sales management table T2 may also manage cash managed by the restaurant along with sales.

[0066] The present invention is not limited to the contents of the above-described embodiment, and various modifications are possible within the scope of the claims.

[0067] For example, in the store visit notification system 100, the ticket vending machine 1 may have the functions of the management device 2, in which case the management device 2 is omitted and instead the advance order table T1 and the sales management table T2 are stored in the memory unit 34 of the ticket vending machine 1. In this case, order information regarding advance orders is input into the ticket vending machine 1.

[0068] Furthermore, by omitting the first ticket 91 issued to the customer who has placed an advance order at the ticket vending machine 1, in step S10 described above, the first ticket 91 is not actually issued, and the contents of the first ticket 91 may be transmitted from the ticket vending machine 1 to the mobile terminal 5A of the customer who has placed an advance order by non-contact communication or the like of the reading unit 17. The customer who has placed an advance order can receive the food from the menu related to the order by showing the contents displayed on the display operation unit 55 of the mobile terminal 5A to the waiter.

[0069] In the embodiment described above, the ticket vending machine 1 includes a reception means for receiving specific information from a customer who has placed an advance order. (Reception terminal) It also serves as a reception method. (Reception terminal) As an alternative, a reception terminal separate from the ticket vending machine 1 may be provided at the front of the restaurant. (A separate reception terminal from ticket vending machine 1) may have a function of accepting reservations from customers who have come to the store. Furthermore, when the ticket vending machine 1 accepts specific information from a customer who has placed an advance order (YES in step S2), it may output a store arrival notification (step S9) regardless of whether or not there is corresponding order information. This allows the customer who has placed an advance order to call a store staff member quickly. The store arrival notification is not limited to being displayed on the display unit 46 of the store terminal 3, but may also be output by voice, in which case it may be output by a notification device (not shown) that issues an announcement to the entire building.

[0070] If there is a queue in front of the ticket vending machine 1 or the reception terminal, it is a waste of time for the customers who have made the effort to place an order in advance. Therefore, for example, an authentication code for customers who have placed an order in advance may be displayed on the display operation unit 10 of the ticket vending machine 1, and in this case, the customer who has placed an order in advance approaches the ticket vending machine 1 so as not to disturb the queue, grasps the authentication code, and inputs the authentication code and specific information on an application on the mobile terminal 5A. In this case, the management device 2, which is an example of the reception means and the output means, may receive the authentication code and the specific information and output a visit notification to the store terminal 3. This allows the customer who has placed an order in advance to be authenticated even if he or she does not wait in a queue, so that the store staff can quickly grasp the visit of the customer who has placed an order in advance and respond to him or her. It is preferable that the authentication code be changed periodically for the purpose of preventing tampering, etc.

[0071] The store visit notification system 100 may also include a photographing device such as a security camera. The photographing device is disposed in a position where it can photograph the area in front of the ticket vending machine 1. The photographing device may be electrically connected to the control unit 30 as a part of the ticket vending machine 1, or may be attached to a position away from the ticket vending machine 1, such as the ceiling of the restaurant, as a separate part from the ticket vending machine 1. The photographing device photographs a person who accesses the ticket vending machine 1 from the front and transmits the photographed data to the management device 2. If image data of a customer who has placed an advance order is included in the order information, the management device 2 may execute personal authentication based on the photographed data and the image data, and the management device 2 may output a visit notification to the store terminal 3 in response to a successful personal authentication. Furthermore, if the current location of the customer who has placed an advance order can be tracked in the store visit notification system 100 via the location information of the mobile terminal 5A by a GPS function or the like, the management device 2 may output a visit notification to the store terminal 3 on the condition that the current location of the customer who has placed an advance order is near the restaurant.

[0072] The various features described above may be selected and combined as necessary. [Explanation of symbols]

[0073] 1 Ticket machine 2 Management device 3. Store terminal 10 Display operation section 17 Reading unit 30 Control section 31 Valuable media processing section 32 Publishing Department 33 Communications Department 43 Storage section 45 Control section 46 Display section 91 1st Ticket 92 2nd Ticket 100 Visit Notification System

Claims

1. a storage means for storing order information regarding a pre-order and specific information for identifying the pre-order in association with each other; a receiving means for receiving the specific information, the receiving means including an order receiving means for receiving a new order; and an output means for, when the specific information received by the reception means is stored in the storage means, outputting a store visit notification for a pre-order identified by the specific information in a manner different from that for a new order received by the order receiving means.

2. A storage means for storing specific information for identifying a pre-order; A receiving means for receiving the specific information; an output means for outputting a store visit notification for a pre-order specified by the specific information when the specific information received by the reception means is stored in the storage means; the storage means stores order information about a pre-order in association with the identification information for identifying the pre-order; The receiving means is an acquisition means for acquiring the order information corresponding to the received specific information from the storage means; an issuing means for issuing a first ticket on which information related to the order information acquired by the acquiring means is described; and an order receiving means for receiving a new order, The issuing means issues a second ticket, the second ticket including information about the new order accepted by the order receiving means, in a format different from that of the first ticket.

3. A storage means for storing a telephone number as specific information for identifying a pre-order; A reception means for receiving a telephone number as the specific information; and an output means for outputting a store visit notification for a pre-order identified by the telephone number when the telephone number accepted by the acceptance means is stored in the storage means.

4. A storage means for storing order information regarding a pre-order and specific information for identifying the pre-order; a display operation unit operated by a customer who has ordered in advance, the display operation unit displaying an input screen for inputting the specific information, and a reception terminal that receives the specific information; The reception terminal includes: a payment means for acquiring the order information corresponding to the specific information input on the input screen from the storage means and making a payment for the order contents based on the order information; The store visit notification system further includes an output means for outputting a store visit notification for a pre-order identified by the specific information inputted into the input screen after payment by the payment means, when the specific information is stored in the memory means.

5. 5. The store visit notification system according to claim 3, wherein the storage means stores order information about a pre-order and the specification information for specifying the pre-order in association with each other.

6. The store visit notification system according to any one of claims 1 to 5, wherein the output means is a store terminal provided at a store.

7. The receiving means is an acquisition means for acquiring the order information corresponding to the received specific information from the storage means; 3. The store visit notification system according to claim 1, further comprising a payment means for making a payment for the order based on the order information acquired by said acquisition means.

8. A storage means for storing specific information for identifying a pre-order; a display operation unit operated by a customer who has placed an advance order, the display operation unit having an input screen for inputting the specific information, and a reception unit for receiving the specific information; an output means for outputting, when the specific information inputted to the input screen and accepted by the acceptance means is stored in the storage means, a store visit notification for a pre-order specified by the specific information; The reception means includes a change means for changing the contents of the advance order specified by the specific information received by the reception means.

9. An order receiving means for receiving new orders; A receiving means for receiving specific information for identifying the advance order; and an output means for, when the reception means receives the specific information, outputting a store visit notification for the advance order specified by the specific information in a format different from that for a new order received by the order receiving means.

10. An order receiving means for receiving new orders; A receiving means for receiving specific information for identifying the advance order; an output means for outputting, when the reception means receives the specific information, a store visit notification for the advance order specified by the specific information; a display operation unit that displays a standby screen on which a pre-order key and a new order key are displayed, When the new order key is operated on the standby screen, the order receiving means starts accepting new orders, When the advance order key is operated on the standby screen, the reception means starts receiving the specific information.

11. An order receiving means for receiving new orders; A receiving means for receiving specific information for identifying the advance order; an output means for outputting, when the reception means receives the specific information, a store visit notification for the advance order specified by the specific information; a display operation unit that displays a standby screen on which a pre-order key and a plurality of selection keys provided for each selectable menu or group of menus are displayed, When the selection key is operated on the standby screen, the order receiving means starts accepting a menu corresponding to the operated selection key, When the advance order key is operated on the standby screen, the reception means starts receiving the specific information.

12. A store visit notification method using a store visit notification system including a storage means, a reception means, and an output means, a storage step in which the storage means stores order information about the advance order and specific information for identifying the advance order in association with each other; a receiving step in which the receiving means receives the specific information; An order receiving step for accepting new orders; The method includes an output step in which, when the specific information accepted by the accepting means is stored in the storage means, the output means outputs a visit notification for a pre-order identified by the specific information in a manner different from that for a new order accepted in the order receiving step.

13. A store visit notification method using a store visit notification system including a storage means, a reception means, and an output means, a storage step in which the storage means stores order information about the advance order and specific information for identifying the advance order in association with each other; a receiving step in which the receiving means receives the specific information; an output step of, when the specific information accepted by the accepting means is stored in the storage means, the output means outputs a store visit notification for the advance order identified by the specific information; an acquisition step in which the reception means acquires from the storage means the order information corresponding to the received specific information; an issuing step of issuing a first ticket on which information related to the order information acquired in the acquiring step is described; and an order receiving step of receiving a new order, The issuing step includes issuing a second ticket, the second ticket including information about the new order accepted in the order receiving step, in a form different from that of the first ticket.

14. A store visit notification method using a store visit notification system including a storage means, a reception means, and an output means, a storage step in which the storage means stores a telephone number as specific information for identifying a pre-order; a receiving step in which the receiving means receives a telephone number as the specific information; and an output step in which, when the telephone number accepted by the acceptance means is stored in the storage means, the output means outputs a visit notification for a pre-order identified by the telephone number.

15. A store visit notification method using a store visit notification system including a storage means and a reception terminal including an output means, a storage step in which the storage means stores order information regarding the advance order and specific information for identifying the advance order; a reception step in which the reception terminal displays an input screen for inputting the specific information by an operation of the advance order customer on a display operation unit and receives the specific information; an acquisition step in which the reception terminal acquires from the storage means the order information corresponding to the specific information input on the input screen; a payment step in which the reception terminal settles the order based on the acquired order information; The method includes an output step in which, when the specific information entered on the input screen is stored in the storage means, the output means outputs a store visit notification for the advance order identified by the specific information after payment for the order details.

16. A storage means for storing a telephone number as specific information for identifying a pre-order; a reception terminal having a display operation unit operated by a customer who has placed an advance order, the display operation unit displaying an input screen for inputting a phone number as the specific information, The information output system further includes an output means for outputting advance order information identified by the telephone number entered on the input screen when the telephone number is stored in the storage means.

17. An information output method by an information output system including a storage means and a reception terminal including an output means, a storage step in which the storage means stores a telephone number as specific information for identifying a pre-order; a reception step in which the reception terminal displays an input screen for inputting a phone number as the specific information on a display operation unit operated by the advance order customer, and receives the specific information; and an output step in which, when the telephone number entered on the input screen is stored in the storage means, the output means outputs advance order information identified by the telephone number.

18. A storage means for storing order information regarding a pre-order and specific information for identifying the pre-order; a reception terminal having a display operation unit that displays an input screen for inputting the specific information by an operation of a customer who has placed an advance order, and that receives the specific information; The reception terminal includes: a payment means for acquiring the order information corresponding to the specific information input on the input screen from the storage means and making a payment for the order contents based on the order information; The information output system further includes an output means for outputting, when the specific information entered into the input screen is stored in the storage means, information on the pre-order specified by the specific information after payment by the payment means.

19. An information output method by an information output system including a storage means and a reception terminal including an output means, a storage step in which the storage means stores order information regarding the advance order and specific information for identifying the advance order; a reception step in which the reception terminal displays an input screen for inputting the specific information by an operation of the advance order customer on a display operation unit and receives the specific information; an acquisition step in which the reception terminal acquires from the storage means the order information corresponding to the specific information input on the input screen; a payment step in which the reception terminal settles the order based on the acquired order information; The information output method includes an output step in which, when the specific information entered into the input screen is stored in the storage means, the output means outputs information on the advance order identified by the specific information after payment for the order details.

20. A reception terminal communicably connected to the storage means, An order receiving means for receiving new orders; a display operation unit operated by a customer who places an advance order, the display operation unit displaying an input screen for inputting a phone number as specific information for identifying the advance order; and an output means for outputting advance order information specified by the telephone number when the telephone number input on the input screen is stored in the storage means.

21. A reception terminal communicably connected to a storage means for storing order information for a pre-order and specific information for identifying the pre-order, An order receiving means for receiving new orders; A display operation unit that displays an input screen for inputting the specific information by an operation of a customer who has made a pre-order; a payment means for acquiring the order information corresponding to the specific information input on the input screen from the storage means and making a payment for the order contents based on the order information; and an output means for outputting, when the specific information entered on the input screen is stored in the storage means, information on the advance order specified by the specific information after payment is made by the payment means.

Images