Remote ordering system

Abstract

To provide a remote order reception system and a method that enable a physical store to sell highly original products without causing an inventory risk.SOLUTION: A remote order reception system 100 includes a first store terminal 110 operated by a customer at a store, a second store terminal 120 operated by an employee, and a server device 140. The server device includes: a producer terminal 130 operated by a product producer; and first storage means 150 for storing products, designs to be formed on the products, and arrangement positions of the designs in the products, second storage means 160 for storing the number of products in stock before completion, and third storage means 170 for associating and storing ordered product information that specifies, for each piece of order identification information that identifies an order of the customer, each of a product, a design, and an arrangement position ordered by the customer, contact information of the customer, receipt form information that indicates whether or not the product is to be received at a physical store, payment identification information regarding payment status of a product price, and production progress information that indicates progress status of production processes for the product.SELECTED DRAWING: Figure 2

Description

[Technical field]

[0001] This relates to technology for selling original goods in physical stores without inventory. [Background technology]

[0002] In recent years, with the development of communication network environments such as the Internet and Wi-Fi, and the improvement of user interface technologies, electronic commerce, which allows consumers to shop conveniently from the comfort of their own homes, has expanded rapidly among ordinary consumers.

[0003] On the other hand, as e-commerce expands, brick-and-mortar stores located in downtown areas will lose their traditional revenue opportunities, so they will need to provide unique added value (that only brick-and-mortar stores can offer) to customers and develop new revenue opportunities. Summary of the Invention [Problem to be solved by the invention]

[0004] One solution to this problem is to sell highly original products in physical stores. However, predicting customer needs and preparing products in advance runs the risk of unsold products, meaning that the physical store faces inventory risk.

[0005] In view of the above problems, the present invention aims to provide a remote ordering system that realizes an environment in which physical stores can sell highly original products without incurring inventory risks. [Means for solving the problem]

[0006] One embodiment of the remote ordering system disclosed includes a first store terminal operated at a brick-and-mortar store by a customer visiting the brick-and-mortar store, a second store terminal operated by an employee of the brick-and-mortar store, a manufacturer terminal operated by a manufacturer who produces the product ordered by the customer, and a first storage means connected to the first store terminal, the second store terminal, and the manufacturer terminal, which stores the product, a design to be formed on the product, and a position of the design on the product, a second storage means which stores the number of products in stock before completion, and a storage means for storing the product, the design, and the number of products ordered by the customer for each order identification information that identifies the customer's order. and a third storage means for storing, in association with each other, order product information specifying each of the placement positions, contact information of the customer, receipt type information indicating whether the product is to be received at the brick-and-mortar store, payment identification information regarding the payment status of the product price, and production progress information indicating the progress status of the production process of the product, wherein the first store terminal displays, on a display device of the first store terminal, a product image in which one of the designs is applied to one of the placement positions of one of the products based on an operation of the customer, and selects a product image in response to the order of the customer. and an order notification means for notifying the server device of the information received by the order notification means based on an approval operation by the employee, wherein the server device has an order information setting means for storing the information notified by the order notification means in the third storage means and storing information indicating "order completed" as the production progress information, and a pre-completion inventory management means for decrementing the number of pre-completion products in stock for the products included in the information notified by the order notification means, wherein the producer terminal has an image forming means for displaying, based on the operation of the producer, an image of the product ordered by the customer specified by the product, the design and the placement position associated with one of the order identification information on a display device of the producer terminal, and forming an image of the design associated with the one of the order identification information at the placement position associated with the one of the order identification information of the product associated with the one of the order identification information installed in an image forming device, and after the processing by the image forming means is completed,The system comprises an order information changing means for changing the production progress information associated with the one order identification information to information indicating "made", and a delivery slip creating means for creating a delivery slip with the address of the physical store written on it when the receipt mode information stores that the product will be received at the physical store, and creating a delivery slip with the customer's contact information written on it when the receipt mode information stores that the product will not be received at the physical store, and the second store terminal comprises an order information viewing means for extracting information stored in association with one of the order identification information or one of the payment identification information from the third storage means based on the operation of the employee, and displaying the extracted information in a list on a display device of the second store terminal. Effect of the Invention

[0007] The disclosed remote ordering system creates an environment where physical stores can sell highly original products without incurring inventory risk. [Brief description of the drawings]

[0008] [Figure 1] 1 is a diagram showing an overview of a remote ordering system according to an embodiment of the present invention. [Diagram 2] FIG. 2 is a functional block diagram of the remote ordering system according to the present embodiment. [Diagram 3] FIG. 4 is a diagram showing an example of a first storage means according to the present embodiment. [Figure 4] FIG. 2 is a diagram showing an example of a product according to the present embodiment. [Diagram 5] FIG. 2 is a diagram showing an example of a product according to the present embodiment. [Figure 6] FIG. 2 is a diagram showing an example of a product according to the present embodiment. [Figure 7] FIG. 4 is a diagram illustrating an example of a second storage means according to the present embodiment. [Figure 8] FIG. 4 is a diagram illustrating an example of a third storage means according to the present embodiment. [Figure 9] FIG. 4 is a diagram illustrating an example of a third storage means according to the present embodiment. [Figure 10]FIG. 2 is a diagram illustrating an example of a hardware configuration of a first store terminal according to the present embodiment. [Figure 11] FIG. 2 is a diagram illustrating an example of a hardware configuration of a second store terminal according to the present embodiment. [Figure 12] FIG. 2 is a diagram illustrating an example of a hardware configuration of a producer terminal according to the present embodiment. [Figure 13] FIG. 2 is a diagram illustrating an example of a hardware configuration of a server device according to the present embodiment. [Figure 14] 10 is a flowchart showing a flow of an example of processing by the remote ordering system according to the present embodiment. DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENTS

[0009] DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENTS With reference to the drawings, an embodiment of the present invention will be described. (Operation principle of the remote ordering system according to the present embodiment)

[0010] 1 to 9, the operation principle of a remote ordering system (hereinafter simply referred to as "the system") 100 according to this embodiment will be described. FIG. 1 is a diagram showing the connections of the system 100.

[0011] 1, the system 100 includes a first store terminal 110, a second store terminal 120, a producer terminal 130, and a server device 140, and the terminals and devices 110, 120, 130, and 140 are connected via a communication network 460. The first store terminal 110 is a terminal operated at a brick-and-mortar store 310 by a customer 320 visiting the store, and may be, for example, a tablet computer. The second store terminal 120 is a terminal operated by an employee 330 of the brick-and-mortar store 310, and may be, for example, a tablet computer.

[0012] The producer terminal 130 is a terminal operated by a producer 380 who produces the product 340 ordered by the customer 320, and is, for example, a tablet, desktop, or notebook computer. The server device 140 is a computer having the functions described below.

[0013] The communication network 460 is, for example, a communication network such as the Internet or WiFi, and may be wired or wireless. The actual store 310 is assumed to be a store that has customer contact points in the real world, and is not assumed to be a virtual store that has customer contact points on the Internet. In addition, the products 340 handled are not particularly limited.

[0014] Fig. 2 is a functional block diagram of the system 100. As shown in Fig. 2, the first store terminal 110 has an order receiving means 180 and an order notifying means 190, and the second store terminal 120 has an order information viewing means 250. The manufacturer terminal 130 has an image forming means 220, an order information changing means 230 and a delivery slip creating means 240, and the server device 140 has a first storage means 150, a second storage means 160, a third storage means 170, an order information setting means 200 and a pre-completion inventory management means 210.

[0015] The first storage means 150 stores the product 340 ordered by the customer 320, the design 350 to be formed on the product 340, and the position 360 of the design 340 on the product 340. As shown in Figs. 3 to 6, the type of the product 340 is not particularly limited, and may be, for example, a T-shirt, a tote bag, or a mask. The product 340 may also be represented (specified) including the features and attributes of each product, such as a white T-shirt, a red T-shirt, a small size T-shirt, and a medium size white T-shirt.

[0016] As shown in Fig. 3, the design 350 is not particularly limited in content, and includes one or more designs, such as design 1, design 2, and design 3. As shown in Figs. 4 to 6, designs 1, 2, and 3 are, for example, "a shuriken design," "ninja characters," "a ninja picture," "a soccer ball picture," and "a tennis racket and ball picture."

[0017] 3, the position 360 is information indicating a position within the product 340, such as "top left of (product 340)", "top right of (product 340)", "left center of (product 340)", or "right center of (product 340)". As shown in FIG 4, for example, the position 360 for the "shuriken design" 340 is "top left of (product 340)", the position 360 for the "ninja lettering" 340 is "right center of (product 340)", and the position 360 for the "ninja picture" 340 is "left center of (product 340)".

[0018] 5 and 6, for example, the position 360 for a "picture of a soccer ball" 340 is the "center of (product 340)," and the position 360 for a "picture of a tennis racket and ball" 340 is the "left side of (product 340)." As shown in Figs. 4 to 6, the possible contents of the position 360 are limited by the product 340, and for example, "upper left," "upper right," "center left," and "center right" are set for a T-shirt 340, "center" is set for a tote bag 340, and "left side" and "right side" are set for a mask 340.

[0019] The second storage means 160 stores the number of stocks 370 of unfinished products 340. The unfinished products 340 are products before processing by the image forming means 220 described later. As shown in FIG. 7, the second storage means 160 stores the number of stocks of unfinished products 340 for each product 340: "white T-shirt", "red T-shirt", ..., "white tote bag", "beige tote bag", ..., and for each size: "Small", "Medium", "Large". In the present system 100, the products 340 are manufactured after receiving an order from the customer 320, so there is no inventory of finished products, and therefore no inventory risk occurs.

[0020] The third storage means 170 stores, for each order identification information 390 identifying an order of the customer 320, order product information 400 specifying each of the products 340, designs 350, and placement locations 360 ordered by the customer 320, contact information 410 of the customer 320, receipt method information 420 indicating whether the product 340 will be received at the physical store 310, payment identification information 430 relating to the payment status of the product price, and production progress information 440 indicating the progress of the production process of the product 340, in association with each other.

[0021] 8 and 9 are diagrams showing an example of information stored in the third storage means 170. As shown in Fig. 8 and 9, the order identification information 390 is not limited in content, and may be, for example, information such as "xxxxxx" or "yyyyyy."

[0022] 8, the ordered product information 400 is information associating, for example, a product 340: "white T-shirt" with design 350 and location 360: "design 1, top left," "no design, top right," "design 2, center left," and "design 3, center right." Also, as shown in Fig. 9, the ordered product information 400 is information associating, for example, a product 340: "white tote bag" with design 350 and location 360: "design 1, center." As shown in FIGS. 8 and 9, the contact information 410 is information regarding the address of the customer 320, such as "5-10-1 Shinjuku, Shinjuku-ku, Tokyo."

[0023] In the remote ordering business realized by the present system 100, the customer 320 can select the method of receiving the purchased (ordered) product 340, either at the actual store 310 where the product 340 was purchased, or by mail or delivery to the customer's home or the like. As shown in Figures 8 and 9, the receiving method information 420 stores, for example, the information "store" when the product 340 is to be received at the actual store 310 where the product 340 was purchased, and stores the information "home" when the customer wants the product 340 to be delivered by mail to the customer's home.

[0024] The payment identification information 430 is information that can be a search key when searching for details of a transaction with the customer 320 due to a subsequent inquiry from the customer 320 or for some other reason, and is information such as a receipt number. As shown in Figures 8 and 9, the payment identification information 430 is information such as "111111" or "222222".

[0025] The production progress information 440 is information indicating the progress of the remote ordering process provided by the system 100. As shown in Figs. 8 and 9, the production progress information 440 is, for example, information such as "order received," "manufactured," and "delivered."

[0026] The order receiving means 180 displays a product image of one product 340 with one design 350 in one placement position 360 on the display device 570 of the first store terminal 110 based on an operation of the customer 320. The order receiving means 180 provides the customer 320 with a simulation function of the product 340 that is a candidate for purchase as a GUI (Graphical User Interface).

[0027] As shown in FIG. 4, the order receiving means 180 causes the display device 570 to display product images specified by, for example, product 340: T-shirt, design 350: picture of shuriken, location 360: upper left, design 350: character for ninja, location 360: center right, and design 350: picture of ninja, location 360: center left.

[0028] 5, the order receiving means 180 displays, for example, a product image specified by product 340: tote bag, design 350: soccer ball picture, and position 360: center on the display device 570. As shown in Fig. 6, the order receiving means 180 displays, for example, a product image specified by product 340: mask, design 350: tennis racket and ball picture, and position 360: left side on the display device 570.

[0029] The order receiving means 180 also receives order identification information 390, ordered product information 400, contact information 410, receipt method information 420, and payment identification information 430, which are numbered according to the order of the customer 320. The order receiving means 180 enables the brick-and-mortar store 310 to sell highly original products 340.

[0030] As shown in FIG. 8, the order receiving means 180 accepts and associates the following information, for example: order identification information 390: xxxxxx, ordered product information 400: product 340: “white T-shirt”, design 350 / location 360: “design 1 / top left”, “no design / top right”, “design 2 / center left”, “design 3 / center right”, contact information 410: 5-10-1 Shinjuku, Shinjuku-ku, Tokyo, receipt method information 420: store, payment identification information 430: 111111.

[0031] As shown in FIG. 9, the order receiving means 180 accepts, in association with each other, information such as order identification information 390: yyyyyy, ordered product information 400: product 340: “white tote bag”, design 350 / location 360: “design 1 / center”, contact information 410: 5-10-1 Shinjuku, Shinjuku-ku, Tokyo, receipt method information 420: home, and payment identification information 430: 222222.

[0032] The order notification means 190 notifies the server device 140 of the information 390, 400, 410, 420, 430 received by the order receiving means 180 based on the approval operation by the employee 330. The processing by the order notification means 190 is executed after the employee 330 confirms that the customer 320 has finished paying, so as not to cause inventory risk.

[0033] The order information setting means 200 stores the information 390, 400, 410, 420, 430 notified by the order notifying means 190 in the third storage means 170, and also stores information indicating "order completed" as production progress information 440.

[0034] The pre-completion inventory management means 210 reduces the pre-completion inventory quantity 370 of the pre-completion product stored in the second storage means 160 based on the information of the product 340 notified by the order notification means 190. This is to perform appropriate inventory management of the pre-completion products (work-in-progress).

[0035] As shown in FIG. 7, for example, when the order notification means 190 notifies the customer 320 of product 340: one medium-sized white T-shirt (ordered by the customer 320), the pre-completion inventory management means 210 changes (a) the number of medium-sized white T-shirts in stock, which is 10 (pieces), to (b) the number of medium-sized white T-shirts in stock, which is 9 (pieces).

[0036] The image forming means 220, based on the operation of the creator 380, displays on the display device 770 of the creator terminal 130 an image of the product ordered by the customer 320, which is specified by the product 340, design 350, and placement position 360 associated with one order identification information 390. This is for the creator 380 to check the production work.

[0037] As shown in FIG. 8, the image forming means 220 displays, for example, on the display device 770, a product image identified by the order product information 400: product 340: “white T-shirt”, design 350 / placement position 360: “design 1 / top left”, “no design / top right”, “design 2 / left center”, or “design 3 / right center”, associated with the order identification information 390:xxxxxx.

[0038] The image forming means 220 forms an image of the design 350 associated with one order identification information 390 at the placement position 360 associated with one order identification information 390 of the product 340 associated with one order identification information 390 placed on the image forming device 450 based on the operation of the producer 380. The production work is performed by the image forming device 450. The image forming means 220 allows the production of highly original products 340 to be sold by the physical store 310.

[0039] After the image forming unit 220 has completed the process, the order information change unit 230 changes the production progress information 440 associated with the order identification information 390 to information indicating "production completed" in order to properly inform the related parties 330 and 380 of the progress of the production work.

[0040] The delivery slip creation means 240 creates a delivery slip on which the address of the physical store 310 is written, when the receipt mode information 420 associated with the order identification information 390 of the product 340 processed by the image forming means 220 is stored as "pick up at physical store". The delivery slip creation means 240 creates a delivery slip on which the contact information 410 of the customer 310 is written, when the receipt mode information 420 associated with the order identification information 390 of the product 340 processed by the image forming means 220 is stored as "not pick up at physical store 310". The product 340 produced by the image forming means 220 is delivered by mail with the delivery slip created by the delivery slip creation means 240 attached.

[0041] The order information viewing means 250 extracts, based on the operation of the employee 330, information (390,) 400, 410, 420, (430,) 440 stored in association with one order identification information 390 or one payment identification information 430 from the third storage means 170, and displays the extracted information (390,) 400, 410, 420, (430,) 440 in a list on the display device 670 of the second store terminal 120. In the event of a subsequent inquiry from the customer 320 or for any other reason, the details of the transaction with the customer 320 can be confirmed.

[0042] Based on the above-described operating principle, the present system 100 realizes an environment in which the brick-and-mortar store 310 can sell highly original products 340 without incurring inventory risk. (Hardware configuration of the remote ordering system according to this embodiment) (1) Example of Hardware Configuration of First Store Terminal 110

[0043] An example of the hardware configuration of the first store terminal 110 will be described with reference to Fig. 10. Fig. 10 is a diagram showing an example of the hardware configuration of the first store terminal 110. As shown in Fig. 10, the first store terminal 110 has a CPU (Central Processing Unit) 510, a ROM (Read-Only Memory) 520, a RAM (Random Access Memory) 530, an auxiliary storage device 540, a communication I / F 550, an input device 560, an output device (display device) 570, and a recording medium I / F 580.

[0044] The CPU 510 is a device that executes a program stored in the ROM 520, performs arithmetic processing on data loaded into the RAM 530 in accordance with instructions from the program, and controls the entire first store terminal 110. The ROM 520 stores the programs and data to be executed by the CPU 510. When the CPU 510 executes a program stored in the ROM 520, the programs and data to be executed are loaded into the RAM 530, and the RAM 530 temporarily holds the arithmetic data during calculation.

[0045] The auxiliary storage device 540 is a device that stores the OS (Operating System) which is basic software, the application programs according to this embodiment, and the like, together with related data, and is, for example, a HDD (Hard Disk Drive) or a flash memory.

[0046] The communication I / F 550 is an interface for connecting to a communication network 460 such as a wired or wireless LAN (Local Area Network) or the Internet, and for transmitting and receiving data to and from another device 140 that provides a communication function.

[0047] The input device 560 is a device such as a keyboard or a touch panel for inputting data to the first store terminal 110. The output device 570 is a device configured with an LCD (Liquid Crystal Display) or the like, and functions as a user interface when the user uses the functions of the first store terminal 110 or when making various settings. The recording medium I / F 580 is an interface for transmitting and receiving data to and from a recording medium 590 such as a CD-ROM, a DVD-ROM, or a USB memory.

[0048] Each of the means of the first store terminal 110 may be realized by the CPU 510 executing a program corresponding to each of the means stored in the ROM 520 or the auxiliary storage device 540. Each of the means of the first store terminal 110 may be realized by implementing the processing related to each of the means as hardware. Alternatively, the first store terminal 110 may be caused to execute the program by reading the program according to the present invention from an external server device via the communication I / F 550, or by reading the program according to the present invention from the recording medium 590 via the recording medium I / F 580. (2) Example of Hardware Configuration of the Second Store Terminal 120

[0049] An example of the hardware configuration of the second store terminal 120 will be described with reference to Fig. 11. Fig. 11 is a diagram showing an example of the hardware configuration of the second store terminal 120. As shown in Fig. 11, the second store terminal 120 has a CPU 610, a ROM 620, a RAM 630, an auxiliary storage device 640, a communication I / F 650, an input device 660, an output device (display device) 670, and a recording medium I / F 680.

[0050] The CPU 610 is a device that executes a program stored in the ROM 620, performs arithmetic processing on data loaded into the RAM 630 in accordance with instructions from the program, and controls the entire second store terminal 120. The ROM 620 stores the programs and data to be executed by the CPU 610. When the CPU 610 executes a program stored in the ROM 620, the programs and data to be executed are loaded into the RAM 630, and the RAM 630 temporarily holds the arithmetic data during the calculation.

[0051] The auxiliary storage device 640 is a device that stores the OS, which is basic software, the application programs according to this embodiment, and the like, together with related data, and is, for example, a HDD or flash memory.

[0052] The communication I / F 650 is an interface for connecting to a communication network 460 such as a wired or wireless LAN or the Internet, and for transmitting and receiving data to and from another device 140 that provides a communication function.

[0053] The input device 660 is a device such as a keyboard or a touch panel for inputting data to the second store terminal 120. The display device 670 is a device configured with an LCD or the like, and functions as a user interface when the user uses the functions of the second store terminal 120 or when making various settings. The recording medium I / F 680 is an interface for transmitting and receiving data to and from a recording medium 690 such as a CD-ROM, a DVD-ROM, or a USB memory.

[0054] Each of the means of the second store terminal 120 may be realized by the CPU 610 executing a program corresponding to each of the means stored in the ROM 620 or the auxiliary storage device 640. Each of the means of the second store terminal 120 may be realized by implementing the processing related to each of the means as hardware. Alternatively, the second store terminal 120 may be caused to execute the program by reading the program according to the present invention from an external server device via the communication I / F 650, or by reading the program according to the present invention from the recording medium 690 via the recording medium I / F 680. (3) Example of hardware configuration of producer terminal 130

[0055] An example of the hardware configuration of the producer terminal 130 will be described with reference to Fig. 12. Fig. 12 is a diagram showing an example of the hardware configuration of the producer terminal 130. As shown in Fig. 12, the producer terminal 130 has a CPU 710, a ROM 720, a RAM 730, an auxiliary storage device 740, a communication I / F 750, an input device 760, an output device (display device) 770, and a recording medium I / F 780.

[0056] The CPU 710 is a device that executes a program stored in the ROM 720, performs arithmetic processing on data loaded into the RAM 730 in accordance with instructions from the program, and controls the entire producer terminal 130. The ROM 720 stores the programs and data executed by the CPU 710. When the CPU 710 executes a program stored in the ROM 720, the programs and data to be executed are loaded into the RAM 730, and the RAM 730 temporarily holds the arithmetic data during calculation.

[0057] The auxiliary storage device 740 is a device that stores the OS, which is basic software, the application programs according to this embodiment, and the like, together with related data, and is, for example, a HDD or flash memory.

[0058] The communication I / F 750 is an interface for connecting to a communication network 460 such as a wired or wireless LAN or the Internet, and for transmitting and receiving data to and from another device 140 that provides a communication function.

[0059] The input device 760 is a device such as a keyboard or a touch panel for inputting data to the producer terminal 130. The output device 770 is a device constituted by an LCD or the like, and functions as a user interface when the user uses the functions of the producer terminal 130 or when making various settings. The recording medium I / F 780 is an interface for transmitting and receiving data to and from a recording medium 790 such as a CD-ROM, a DVD-ROM, or a USB memory.

[0060] Each of the means of the producer terminal 130 may be realized by the CPU 710 executing a program corresponding to each of the means stored in the ROM 720 or the auxiliary storage device 740. Also, each of the means of the producer terminal 130 may be realized by implementing the processing related to each of the means as hardware. Also, the program according to the present invention may be read from an external server device via the communication I / F 750, or read from the recording medium 790 via the recording medium I / F 780, and the program may be executed by the producer terminal 130. (4) Example of Hardware Configuration of Server Device 140

[0061] An example of the hardware configuration of server device 140 will be described with reference to Fig. 13. Fig. 13 is a diagram showing an example of the hardware configuration of server device 140. As shown in Fig. 13, server device 140 has a CPU 810, a ROM 820, a RAM 830, an auxiliary storage device 840, a communication I / F 850, an input device 860, an output device (display device) 870, and a recording medium I / F 880.

[0062] CPU 810 is a device that executes a program stored in ROM 820, performs arithmetic processing on data loaded into RAM 830 in accordance with instructions from the program, and controls the entire server device 140. ROM 820 stores programs and data to be executed by CPU 810. When CPU 810 executes a program stored in ROM 820, the program and data to be executed are loaded into RAM 830, and RAM 830 temporarily holds the arithmetic data during calculation.

[0063] The auxiliary storage device 840 is a device that stores the OS, which is basic software, the application programs according to this embodiment, and the like, together with related data, and is, for example, a HDD or flash memory.

[0064] The communication I / F 850 ​​is an interface for connecting to a communication network 460 such as a wired or wireless LAN or the Internet, and for transmitting and receiving data to and from other devices 110, 120, and 130 that provide a communication function.

[0065] The input device 860 is a device such as a keyboard or a touch panel for inputting data to the server device 140. The output device 870 is a device constituted by an LCD or the like, and functions as a user interface when the user uses the functions of the server device 140 or when various settings are made. The recording medium I / F 880 is an interface for transmitting and receiving data to and from a recording medium 790 such as a CD-ROM, a DVD-ROM, or a USB memory.

[0066] Each of the means of server device 140 may be realized by CPU 810 executing a program corresponding to each of the means stored in ROM 820 or auxiliary storage device 840. Each of the means of server device 140 may be realized by hardware that performs processing related to each of the means. Alternatively, the program according to the present invention may be read from an external server device via communication I / F 850, or read from recording medium 890 via recording medium I / F 880, to cause server device 140 to execute the program. (Example of processing by the remote ordering system according to the present embodiment) The flow of processing by the present system 100 will be described with reference to Fig. 14. Fig. 14 is a flowchart showing the flow of an example of processing by the present system 100.

[0067] At S10, the order receiving means 180 displays a product image of one product 340 with one design 350 in one placement position 360 on the display device 570 of the first store terminal 110 based on the operation of the customer 320. The order receiving means 180 provides the customer 320 with a simulation function of the product 340 that is a candidate for purchase as a GUI (Graphical User Interface).

[0068] As shown in FIG. 4, the order receiving means 180 causes the display device 570 to display product images specified by, for example, product 340: T-shirt, design 350: picture of shuriken, location 360: upper left, design 350: character for ninja, location 360: center right, and design 350: picture of ninja, location 360: center left.

[0069] 5, the order receiving means 180 displays, for example, a product image specified by product 340: tote bag, design 350: soccer ball picture, and position 360: center on the display device 570. As shown in Fig. 6, the order receiving means 180 displays, for example, a product image specified by product 340: mask, design 350: tennis racket and ball picture, and position 360: left side on the display device 570.

[0070] In addition, at S10, the order receiving means 180 receives order identification information 390, ordered product information 400, contact information 410, receipt mode information 420, and payment identification information 430, which are numbered according to the order of the customer 320. The order receiving means 180 enables the brick-and-mortar store 310 to sell highly original products 340.

[0071] As shown in FIG. 8, the order receiving means 180 accepts and associates the following information, for example: order identification information 390: xxxxxx, ordered product information 400: product 340: “white T-shirt”, design 350 / location 360: “design 1 / top left”, “no design / top right”, “design 2 / center left”, “design 3 / center right”, contact information 410: 5-10-1 Shinjuku, Shinjuku-ku, Tokyo, receipt method information 420: store, payment identification information 430: 111111.

[0072] As shown in FIG. 9, the order receiving means 180 accepts, in association with each other, information such as order identification information 390: yyyyyy, ordered product information 400: product 340: “white tote bag”, design 350 / location 360: “design 1 / center”, contact information 410: 5-10-1 Shinjuku, Shinjuku-ku, Tokyo, receipt method information 420: home, and payment identification information 430: 222222.

[0073] In S20, the order notification means 190 notifies the server device 140 of the receipt information 390, 400, 410, 420, 430 in S10 based on the approval operation by the employee 330. The processing by the order notification means 190 is executed after the employee 330 confirms that the customer 320 has finished paying, so as not to create inventory risk.

[0074] Then, in S20, the order information setting means 200 stores the information 390, 400, 410, 420, 430 notified in S20 in the third storage means 170, and also stores information indicating "order accepted" as production progress information 440.

[0075] Furthermore, in S20, the pre-completion inventory management means 210 reduces the inventory quantity 370 of the pre-completion product stored in the second storage means 160 based on the information of the product 340 notified in S20. This is to perform appropriate inventory management of the pre-completion products (work-in-progress).

[0076] As shown in FIG. 7, for example, when the order notification means 190 notifies the customer 320 of product 340: one medium-sized white T-shirt (ordered by the customer 320), the pre-completion inventory management means 210 changes (a) the number of medium-sized white T-shirts in stock, which is 10 (pieces), to (b) the number of medium-sized white T-shirts in stock, which is 9 (pieces).

[0077] In S30, the image forming means 220, based on the operation of the producer 380, displays on the display device 770 of the producer terminal 130 an image of the product ordered by the customer 320, which is specified by the product 340, design 350, and placement position 360 associated with one order identification information 390. This is for the producer 380 to check the production work.

[0078] As shown in FIG. 8, the image forming means 220 displays, for example, on the display device 770, a product image identified by the order product information 400: product 340: “white T-shirt”, design 350 / placement position 360: “design 1 / top left”, “no design / top right”, “design 2 / left center”, or “design 3 / right center”, associated with the order identification information 390:xxxxxx.

[0079] Then, in S30, the image forming means 220 forms an image of the design 350 associated with one order identification information 390 at the placement position 360 associated with one order identification information 390 of the product 340 associated with the one order identification information 390 placed on the image forming device 450 based on the operation of the producer 380. The production work by the producer 380 is performed by the image forming device 450. The image forming means 220 allows the production of highly original products 340 to be sold by the physical store 310.

[0080] In addition, in S30, the order information changing means 230 changes the production progress information 440 associated with one order identification information 390 to information indicating "production completed" after the processing by the image forming means 220 is completed. This is to correctly inform the related parties 330, 380 of the progress of the production work.

[0081] In S40, if the delivery slip creation means 240 stores "pick up at physical store" as the receipt method information 420 associated with the order identification information 390 of the product 340 processed by the image forming means 220, it creates a delivery slip that lists the address of the physical store 310.

[0082] Furthermore, in S40, if the delivery slip creation means 240 stores "not to be picked up at the actual store 310" as the receipt mode information 420 associated with the order identification information 390 of the product 340 processed by the image forming means 220, the delivery slip creation means 240 creates a delivery slip on which the contact information 410 of the customer 310 is written. The product 340 produced by the image forming means 220 is delivered by mail with the delivery slip created by the delivery slip creation means 240 attached.

[0083] Then, as appropriate, the order information viewing means 250 extracts, from the third storage means 170, information (390,) 400, 410, 420, (430,) 440 stored in association with one order identification information 390 or one payment identification information 430 based on the operation of the employee 330, and displays a list of the extracted information (390,) 400, 410, 420, (430,) 440 on the display device 670 of the second store terminal 120. In the event of a subsequent inquiry from the customer 320 or for any other reason, the details of the transaction with the customer 320 can be confirmed.

[0084] By carrying out the above-mentioned processing, the present system 100 realizes an environment in which the brick-and-mortar store 310 can sell highly original products 340 without incurring inventory risk.

[0085] Although the embodiment of the present invention has been described in detail above, the present invention is not limited to such specific embodiment, and various modifications and variations are possible within the scope of the gist of the present invention described in the claims. [Explanation of symbols]

[0086] 100 Remote ordering system 110 First store terminal 120 2nd store terminal 130 Creator Terminal 140 Server equipment 150 1st storage means 160 Second storage means 170 Third memory means 180 Order acceptance method 190 Order Notification Means 200 Order information setting means 210 Pre-completion inventory control measures 220 Image forming means 230 Order information change method 240 Delivery slip creation method 250 Order information viewing means 310 Physical Store 320 customers 330 brick-and-mortar employees 340 items 350 Design 360 placement position 370 items in stock 380 Creator 390 Order Identification Information 400 Order Item Information 410 Contact Information 420 Receipt form information 430 Payment Identification Information 440 Production Progress Information 450 Image forming device 460 Communication Network 510, 610, 710, 810 CPUs 520, 620, 720, 820 ROM 530, 630, 730, 830 RAM 540, 640, 740, 840 Auxiliary storage 550, 650, 750, 850 Communication Interface 560, 660, 760, 860 Input Devices 570, 670, 770, 870 Output device (display device) 580, 680, 780, 880 Recording media interface 590, 690, 790, 890 Recording media

Claims

1. 1. A remote ordering system including a server device having a first store terminal operated at a brick-and-mortar store by a customer visiting the brick-and-mortar store, a second store terminal operated by an employee of the brick-and-mortar store, a producer terminal operated by a producer who produces an item ordered by the customer, and a first storage means connected to the first store terminal, the second store terminal, and the producer terminal, and storing the item, a design to be formed on the item, and a position of the design on the item, a second storage means storing an inventory quantity of the item before completion, and a third storage means storing, for each order identification information identifying an order of the customer, order item information specifying the item, the design, and the position of the item ordered by the customer, contact information of the customer, receipt form information indicating whether the item will be received at the brick-and-mortar store or not, payment identification information regarding the payment status of the item price, and production progress information indicating the progress of the production process of the item in association with each other; The first store terminal, an order receiving means for displaying a product image in which one of the designs is applied to one of the arrangement positions of one of the products on a display device of the first store terminal based on an operation of the customer, and receiving the order identification information, the ordered product information, the contact information, the receipt form information, and the payment identification information, which are numbered according to the order of the customer; an order notification means for notifying the server device of the information received by the order receiving means based on an approval operation by the employee; The server device, an order information setting means for storing the information notified by the order notifying means in the third storage means and for storing information indicating "order completed" as the production progress information; and a pre-completion inventory management means for reducing the number of pre-completion products in stock with respect to the products included in the information notified by the order notification means, The manufacturer terminal, an image forming means for displaying, on a display device of the manufacturer terminal, an image of the product associated with one of the order identification information, the design, and the arrangement position of the product ordered by the customer, based on an operation of the manufacturer, and for forming an image of the design associated with the one of the order identification information at the arrangement position associated with the one of the order identification information of the product associated with the one of the order identification information, which is installed in an image forming device; an order information changing means for changing the production progress information associated with the one order identification information to information indicating "production completed" after the processing by the image forming means is completed; a delivery slip creation means for creating a delivery slip on which the address of the physical store is written when the receipt mode information indicates that the product will be received at the physical store, and for creating a delivery slip on which the customer's contact information is written when the receipt mode information indicates that the product will not be received at the physical store, A remote ordering system characterized in that the second store terminal has an order information viewing means for extracting information stored in association with one of the order identification information or one of the payment identification information from the third storage means based on the operation of the employee, and displaying the extracted information in a list on a display device of the second store terminal.

2. 1. A remote ordering method in a remote ordering system including a server device having a first store terminal operated at a brick-and-mortar store by a customer visiting the brick-and-mortar store, a second store terminal operated by an employee of the brick-and-mortar store, a producer terminal operated by a producer who produces an item ordered by the customer, and a first storage means connected to the first store terminal, the second store terminal, and the producer terminal, and storing the item, a design to be formed on the item, and a position of the design on the item, a second storage means storing an inventory quantity of the item before completion, and a third storage means storing, for each order identification information identifying an order of the customer, order item information specifying the item, the design, and the position of the item ordered by the customer, contact information of the customer, receipt form information indicating whether the item will be received at the brick-and-mortar store or not, payment identification information related to a payment status of the item price, and production progress information indicating a progress status of a production process of the item, in association with each other In the first store terminal, an order receiving means, based on an operation of the customer, causes a display device of the first store terminal to display a product image in which one of the designs is applied to one of the arrangement positions of one of the products, and receives the order identification information, the ordered product information, the contact information, the receipt form information, and the payment identification information, which are numbered according to the order of the customer; an order notification means notifying the server device of the information received by the order receiving means based on an approval operation by the employee; In the server device, a step in which an order information setting means stores the information notified by the order notifying means in the third storage means and stores information indicating "order completed" as the production progress information; a step of reducing the number of pre-completion products in stock by a pre-completion inventory management means with respect to the products included in the information notified by the order notification means; In the manufacturer terminal, an image forming means, based on an operation of the producer, causing a display device of the producer terminal to display an image of the product associated with one of the order identification information, the design, and the placement position of the product ordered by the customer, and forming an image of the design associated with the one of the order identification information at the placement position associated with the one of the order identification information of the product associated with the one of the order identification information installed in the image forming device; an order information changing means for changing the production progress information associated with the one order identification information to information indicating "production completed" after the processing by the image forming means is completed; a step of a delivery slip creation means creating a delivery slip on which the address of the physical store is written when the receipt mode information indicates that the product will be received at the physical store, and creating a delivery slip on which the contact information of the customer is written when the receipt mode information indicates that the product will not be received at the physical store; In the second store terminal, A remote ordering method comprising the steps of: an order information viewing means, based on the operation of the employee, extracting information stored in association with one of the order identification information or one of the payment identification information from the third storage means, and displaying the extracted information in a list on a display device of the second store terminal.

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