Business management system and business management method

Abstract

To provide a work management system capable of grasping whether a planned mobile entity used by a salesclerk is being properly utilized or has been properly utilized.SOLUTION: A work management system comprising at least one computer device includes: transaction information input means for inputting transaction information related to transactions with customers, in a salesclerk terminal operated by a salesclerk; and transaction information recording means for recording the inputted transaction information. In the work management system, the transaction information includes information indicating that an empty container of a beverage product has been collected from a customer.SELECTED DRAWING: Figure 6

Description

Technical Field

[0001] The present invention relates to a business management system and a business management method.

Background Art

[0002] Conventionally, there are liquor stores that mainly handle alcoholic beverages and sell them to customers. In these liquor stores, inventory management of products purchased from suppliers is performed, and when an order is received from a customer, the products are delivered, or a visit is made to the customer's home to collect empty containers of alcoholic beverages. There is a need for a business management system to smoothly manage these operations of liquor stores.

Summary of the Invention

Problems to be Solved by the Invention

[0003] The present invention has been made to solve such problems. That is, the object of the present invention relates to a business management system and a business management method for smoothly managing the operations of liquor stores.

Means for Solving the Problems

[0004] The problems of the present invention are [1] A business management system including at least one computer device, comprising: transaction information input means for inputting transaction information related to transactions with customers by an operation on a clerk terminal operated by a clerk; and transaction information storage means for storing the input transaction information, wherein the transaction information includes information indicating that an empty container of a beverage has been collected from a customer; [2] The business management system according to [1] above, wherein the transaction information includes information indicating that a beverage has been delivered to a customer, and by inputting information indicating that a beverage has been delivered to a customer, it is possible to input information indicating that an empty container corresponding to the delivered beverage has been collected from the customer in the transaction information input means; [3] A business management method executed in a business management system including at least one computer device, the method comprising: a transaction information input step of inputting transaction information related to a transaction with a customer by an operation on a clerk terminal operated by a clerk; and a transaction information storage step of storing the input transaction information, wherein the delivery information includes information indicating that an empty container of a beverage has been collected from the customer; [4] A business management system including at least one computer device, the system comprising: transaction information input means for inputting transaction information related to a transaction with a customer by an operation on a clerk terminal operated by a clerk; and marking display means for displaying a mark at a position corresponding to the position information of the clerk terminal when transaction information with the customer is input on map data; [5] The business management system according to [4], comprising a plurality of clerk terminals, and the marking display means displays marks in different manners for each clerk terminal; [6] In one clerk terminal, when a plurality of transaction information is input, the marking display means displays marks at positions corresponding to the position information of the clerk terminal when each of the plurality of transaction information is input, the business management system according to [4] or [5]; [7] A business management method executed in a business management system including at least one computer device, the method comprising: a transaction information input step of inputting transaction information related to a transaction with a customer by an operation on a clerk terminal operated by a clerk; a position information acquisition step of acquiring the position information of the clerk terminal when the transaction information with the customer is input; and a marking display step of displaying a mark at a position corresponding to the acquired position information on map data; [8] A business management system including at least one computer device, the system comprising: transaction information input means for inputting transaction information related to a transaction with a customer by an operation on a clerk terminal operated by a clerk; and transaction information display means for displaying the input transaction information in a list in chronological order; [9] The business management system according to [8], wherein the transaction information includes information related to at least one of delivery date and time, customer, goods delivered to the customer, articles collected from the customer, and purchase amount of the goods;

[10] A business management method executed in a business management system including at least one computer device, the method including a transaction information input step of inputting transaction information regarding a transaction with a customer by an operation on a clerk terminal operated by a clerk, and a transaction information display step of displaying the input transaction information in a list in chronological order;

[11] A business management system including at least one computer device, the system including an ordering means for ordering goods from a supplier of a seller, and an inventory storage means for storing the ordered goods as inventory of the seller's goods when a predetermined condition is satisfied;

[12] The business management system according to

[11] , wherein the predetermined condition is that the business management system has received information indicating that goods have been delivered from the supplier and the ordered goods have been accepted as the seller's inventory;

[13] A business management method executed in a business management system including at least one computer device, the method including an ordering step of ordering goods from a supplier of a seller, and an inventory storage step of storing the ordered goods as inventory of the seller's goods when a predetermined condition is satisfied;

[14] A business management system including at least one computer device, the system including a first ordering means for ordering goods from a seller by an operation on a customer terminal operated by a customer, and a second ordering means for ordering goods from the supplier of the seller when the goods are ordered from the seller by the first ordering means;

[15] The business management system according to

[14] , further including an inventory determination means for determining whether the inventory of the seller satisfies a predetermined condition in relation to the ordered goods when the goods are ordered from the seller by the first ordering means, and the second ordering means for ordering goods from the supplier of the seller when it is determined that the inventory of the seller satisfies the predetermined condition;

[16] A business management method executed in a business management system including at least one computer device, the method including a first ordering step of ordering goods from a seller by an operation on a customer terminal operated by a customer, and a second ordering step of ordering goods from the supplier of the seller when the goods are ordered from the seller by the first ordering step; It can be achieved by.

Advantages of the Invention

[0005] According to the present invention, it is possible to provide a business management system and a business management method for smoothly managing the operations of a merchant selling goods.

Brief Description of the Drawings

[0006]

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Embodiments for Carrying Out the Invention

[0007] Hereinafter, embodiments of the present invention will be described. However, the present invention is not limited to the following embodiments as long as it does not conflict with the gist of the present invention.

[0008] FIG. 1 is a block diagram showing the configuration of a business management system according to an embodiment of the present invention. The business management system is used, for example, by a business operator engaged in selling goods, but the content of the business is not particularly limited. The business management system is used, for example, in retail businesses such as liquor stores engaged in retailing liquor and other goods, and in wholesale businesses.

[0009] As shown in FIG. 1, the business management system includes a customer terminal 1 operated by a customer of a liquor store, a store clerk terminal 2 operated by a store clerk of the liquor store who is a seller of goods, a manager terminal 3 operated by a store clerk or manager (who may also be a seller) of the liquor store, a server device 4, a supplier terminal 5 operated by an enterprise or the like that is a supplier from which the liquor store purchases goods, and a communication network 6.

[0010] The business management system may include a plurality of customer terminals 1. Each customer who purchases goods using the liquor store owns and operates the customer terminal 1. The customer may be an individual or a corporation. Further, the business management system may include a plurality of store clerk terminals 2. Each of a plurality of store clerks who deliver goods to customers owns and operates the store clerk terminal 2. The store clerk carries the store clerk terminal 2 when delivering goods to customers. Furthermore, the business management system may include a plurality of manager terminals 3. The manager terminal 3 is provided, for example, in a store or the like of the liquor store.

[0011] The customer terminal 1 is not particularly limited as long as it is a computer device having a display screen and an input unit. The customer terminal 1 may be a stationary type or a portable type that can be carried when the customer moves. Examples of the customer terminal 1 include a conventional mobile phone, a tablet terminal, a smartphone, a desktop or notebook personal computer, etc.

[0012] The store clerk terminal 2 is not particularly limited as long as it is a computer device having a display screen and an input unit. The store clerk terminal 2 is preferably a portable type that can be carried when the store clerk moves. Examples of the store clerk terminal 2 include a conventional mobile phone, a tablet terminal, a smartphone, etc.

[0013] The administrator terminal 3 is not particularly limited as long as it is a computer device having a display screen and an input unit. The administrator terminal 3 may be a stationary type or a portable type that can be carried when the administrator moves. Examples of the administrator terminal 3 include a conventional mobile phone, a tablet terminal, a smartphone, a desktop or notebook personal computer, etc.

[0014] The supplier terminal 5 is not particularly limited as long as it is a computer device having a display screen and an input unit. The supplier terminal 5 may be a stationary type or a portable type that can be carried when the administrator moves. Examples of the supplier terminal 5 include a conventional mobile phone, a tablet terminal, a smartphone, a desktop or notebook personal computer, etc.

[0015] FIG. 2 is a block diagram showing the configuration of a customer terminal, a store clerk terminal, an administrator terminal, or a supplier terminal according to an embodiment of the present invention. The customer terminal 1, the store clerk terminal 2, the administrator terminal 3, or the supplier terminal 5 includes a control unit 11, a RAM 12, a storage unit 13, a graphics processing unit 14, a communication interface 15, and an interface unit 16, and are connected by an internal bus respectively.

[0016] The control unit 11 is composed of a CPU and a ROM. The control unit 11 executes a program stored in the storage unit 13 to control the customer terminal 1, the store clerk terminal 2, the administrator terminal 3, or the supplier terminal 5. The RAM 12 is a work area of the control unit 11. The storage unit 13 is a storage area for storing programs and data. The control unit 11 reads programs and data from the RAM 12 and performs processing. The control unit 11 outputs a drawing command to the graphics processing unit 14 by processing the programs and data loaded into the RAM 12.

[0017] The graphics processing unit 14 is connected to the display unit 18. The display unit 18 has a display screen 19. When the control unit 11 outputs a drawing command to the graphics processing unit 14, the graphics processing unit 14 outputs a video signal for displaying an image on the display screen 19. Here, the display unit 18 may be a touch panel provided with a touch sensor. The touch panel of the display unit 18 functions as an input unit.

[0018] The communication interface 15 can be connected to the communication network 6 wirelessly or by wire, and can transmit and receive data to and from the server device 4 via the communication network 6. The data received via the communication interface 15 is loaded into the RAM 12 and subjected to arithmetic processing by the control unit 11. An external memory 17 (for example, an SD card, etc.) is connected to the interface unit 16.

[0019] FIG. 3 is a block diagram showing the configuration of a server device according to an embodiment of the present invention. The server device 4 includes at least a control unit 21, a RAM 22, a storage unit 23, and a communication interface 24, which are connected by an internal bus, respectively.

[0020] The control unit 21 is composed of a CPU and a ROM, executes the program stored in the storage unit 23, and controls the server device 4. Further, the control unit 21 is provided with an internal timer for measuring time. The RAM 22 is a work area of the control unit 21. The storage unit 23 is a storage area for storing programs and data. The control unit 21 reads the program and data from the RAM 22, and performs program execution processing based on information received from the customer terminal 1, the store clerk terminal 2, the administrator terminal 3, or the supplier terminal 5, etc.

[0021] The order receiving process in which a customer places an order for products from a liquor store and the liquor store receives the order will be described. FIG. 4 is a diagram showing a flowchart of the order receiving process in the business management system according to the embodiment of the present invention. The order of each process constituting the flowchart of the order receiving process may be in any order as long as there is no contradiction or inconsistency in the process content.

[0022] The customer operates the customer terminal 1, accesses the server device 4, and logs in to the business management system (step S1). When logging in, the customer ID and password set for each customer are input.

[0023] After logging in to the business management system, the customer can operate the customer terminal 1 to select a delivery date (step S2). For example, a calendar is displayed on the display screen 19 of the customer terminal 1, and the delivery date can be selected by selecting a desired date in the displayed calendar.

[0024] Next, select the products that the customer wishes to purchase from among a plurality of products and input the purchase quantity of the products (step S3). When selecting a product, related products can be searched by inputting a keyword related to the product to be purchased into the customer terminal 1. Also, by specifying the supplier or manufacturer of the product to be purchased, the products associated with those suppliers or manufacturers may be displayed and made selectable.

[0025] The quantity of the product selected in step S3 is an integer of 1 or more, and can be appropriately changed by operating the customer terminal 1. In step S3, a plurality of different products can be selected as the products for which purchase is desired. Also, the quantity of the product to be purchased can be selected for each product.

[0026] Also, when selecting a product and its purchase quantity, it is also possible to select whether to purchase by case unit in which a plurality of products are grouped together or by product unit (that is, it is possible to select whether it is case selling or retail selling). The customer operates the customer terminal 1 to select whether to sell by case or retail for the desired product. If it is case selling, the quantity of the case can be selected, and if it is retail selling, the quantity of the product can be selected.

[0027] Note that the customer can operate the customer terminal 1 to register the products that may be purchased in the future as "favorite products". By registering as a "favorite product", it becomes possible to easily select the products in step S3 without spending time searching for the desired products by search or the like.

[0028] In step S3, when selecting the desired product and the purchase quantity of the product, a plurality of products that are candidates for selection may be displayed in a list on the display screen 19.

[0029] The customer operates the customer terminal 1 to press the "confirm" button to confirm the order details with the product and quantity selected in step S3 (step S4). When the order details are confirmed on the customer terminal 1, the order information is transmitted from the customer terminal 1 to the server device 4 (step S5). The order information includes at least the customer ID (or customer name) that can identify the customer, the input delivery date, the product ID (or product name) that can identify the selected product, and information regarding the quantity of each product to be purchased. Also, the order information may include the purchase amount for each product and the total purchase amount of the products ordered by the customer.

[0030] When the server device 4 receives the order information (step S6), the received order information is stored in the order management table set in the server device 4 (step S7). The order receiving process ends according to steps S1 to S7. Steps S1 to S7 are repeatedly executed every time a customer places an order for a product.

[0031] The payment method for the product ordered is not particularly limited. For example, it can be settled by electronic payment such as credit card payment, electronic money payment, QR code (registered trademark) payment, etc. When payment is made by credit card, for example, in step S5, after the order information is transmitted from the customer terminal 1 to the server device 4, a screen for executing the payment process is displayed on the customer terminal 1, and the payment process is executed. Also, when a store clerk visits the customer's address, the store clerk can receive the payment from the customer.

[0032] The order management table will be described. FIG. 5 is a diagram showing the order management table according to the embodiment of the present invention. The order management table 30 is set in the server device 4. In the order management table 30, the delivery date 32, the customer who placed the order 33, the product received 34 (the product ordered), the quantity 35, the total amount 36, the delivery status of the product 37, the possibility of collecting empty containers 38, and the collection status of empty containers 39 are registered in association with the date and time of order receipt 31.

[0033] The date and time of order receipt 31 is, for example, the date and time when the order information was received in step S6. The delivery date 32 is the delivery date input in step S2. The customer who placed the order 33 may be the customer name or a customer ID that can identify the customer. The product received 34 is the one selected in step S3 and may be the product name or a product ID that can identify the product. The quantity 35 is the one input in step S3 and is the quantity for each product. Also, the total amount 36 is the total purchase amount of the received products.

[0034] In step S6, when the server device 4 receives the order information, the received order information is newly registered in the order management table 30. At this time, the delivery status 37 of the product is registered as "undelivered". As will be described later, when the delivery of the product is completed by a store clerk, the delivery status 37 of the product is updated from "undelivered" to "delivered".

[0035] When the product 34 uses returnable bottles such as one-liter bottles, beer bottles, or milk bottles, that is, when it is sake, beer, or milk, etc., the liquor store can collect these empty containers after the customer consumes the beverage. When the product 34 is a product for which empty container collection is possible, the collectability 38 of the empty container is registered as "collectable". On the other hand, when the product 34 is not a beverage, or when the product 34 is enclosed in a container such as a paper pack or a PET bottle that the liquor store does not need to collect, that is, when it is a product for which empty container collection is unnecessary, the collectability 38 of the empty container is registered as "unnecessary".

[0036] In step S6, when the server device 4 receives the order information, the received order information is newly registered in the order management table 30. At this time, when the collectability 38 of the empty container is "collectable", the collection status 39 of the empty container is registered as "uncollected". As will be described later, when the store clerk collects the empty container, the collection status 39 of the empty container is updated from "uncollected" to "collected".

[0037] Conventionally, when a customer places an order with a liquor store, methods such as making a phone call to the liquor store, sending a FAX, or sending an email have been used. At the liquor store, it was necessary to record the order details on a slip based on the customer's contact or manually input them into the system. By using this business management system, the need to record the order details on a slip or manually input them into the system at the liquor store is eliminated, so the order details can be managed efficiently and without errors.

[0038] By the clerk operating the clerk terminal 2 or the administrator operating the administrator terminal 3, a list of products ordered from multiple customers can be displayed on the display screen 19 of each terminal. In this case, by operating the clerk terminal 2 or the administrator terminal 3 to send a display request for the list of ordered products to the server device 4, when the server device 4 receives the display request for the list of products, the order information stored in the order management table 30 of the server device 4 is sent to the clerk terminal 2 or the administrator terminal 3. Also, the list of products can be displayed for each delivery date 32 in the order management table 30. The clerk or the administrator can load the products to be delivered to the customers onto the vehicle while checking the products to be delivered on the delivery date, which are displayed in a list on the clerk terminal 2 or the administrator terminal 3, on the day of or the day before the delivery date.

[0039] Also, only the undelivered products among the products ordered from the customers can be listed and displayed on the clerk terminal 2 or the administrator terminal 3, and only the delivered products can be listed and displayed on the clerk terminal 2 or the administrator terminal 3. When only the undelivered products are displayed, the delivery status 37 of the products is referred to, and only the order information registered as "undelivered" may be the target for display on the clerk terminal 2 or the administrator terminal 3. The clerk or the administrator can load the products to be delivered to the customers onto the vehicle while checking the undelivered products displayed in a list on the clerk terminal 2 or the administrator terminal 3.

[0040] Next, the delivery information input process will be described. FIG. 6 is a diagram showing a flowchart of the delivery information input process according to the embodiment of the present invention. The order of each process constituting the flowchart of the delivery information input process may be in any order as long as there is no contradiction or inconsistency in the process content.

[0041] The clerk, for example, rides on a vehicle such as an automobile or a motorcycle on which the products are loaded, sequentially visits a plurality of customers with different addresses, and delivers the products. Before the clerk delivers the products to the customer, or collects the empty containers and starts moving to the address of the next customer, the transaction information (hereinafter also referred to as delivery information) of the delivery of the products and / or the collection of the empty containers is input into the clerk terminal 2.

[0042] The store clerk operates the store clerk terminal 2 to access the server device 4 and log in to the business management system in order to input delivery information (step S11). When the store clerk logs in, the store clerk ID and password set for each store clerk are input.

[0043] Next, the store clerk operates the store clerk terminal 2 to select the visited customer (step S12). Here, the customer may be either an individual or a corporation. On the display screen 19 of the store clerk terminal 2, a plurality of customers are displayed in a list, and from among them, the customer for whom delivery information is to be input can be selected.

[0044] Note that the customers in charge for each store clerk are determined in advance, and the customers corresponding to the store clerk ID may be displayed so as to be selectable. Also, the address is registered in advance for each customer, and only the customers whose address is within a predetermined distance from the current position of the store clerk terminal 2 may be displayed so as to be selectable. The current position of the store clerk terminal 2 can be specified by the GPS function possessed by the store clerk terminal 2. The position specified by the GPS function includes at least information regarding latitude and longitude.

[0045] When the store clerk visits the customer's address, examples of transactions conducted between the store clerk and the customer include delivering goods to the customer, collecting articles from the customer, etc. When the customer is selected in step S12, referring to the order management table 30, information regarding the goods ordered from the selected customer and the quantity is transmitted from the server device 4 to the store clerk terminal 2 and displayed on the display screen 19 of the store clerk terminal 2 (step S13). The store clerk delivers the goods to the customer according to the displayed goods and the quantity thereof.

[0046] Also, when the store clerk delivers the goods to the customer, the store clerk may receive payment from the customer. In this case, in step S13, not only the goods ordered from the customer and the quantity thereof but also the purchase amount of the goods may be displayed on the display screen 19.

[0047] In step S13, not only the products ordered from the customer and their quantities but also the types and quantities of empty containers to be received from the customer can be displayed. In this case, when the customer is selected in step S12, information regarding the types and quantities of empty containers to be received from the customer is retrieved by referring to the order management table 30, and is transmitted from the server device 4 to the clerk terminal 2 and displayed on the display screen 19 of the clerk terminal 2.

[0048] When the clerk receives empty containers from the customer, the clerk may pay the customer for the empty containers. In this case, in step S13, not only the types and quantities of the empty containers but also the cost of the empty containers may be displayed on the display screen 19. Also, when delivering the products to the customer, the clerk may deduct the cost of the empty containers from the price of the products and receive the remaining amount from the customer. In this case, in step S13, the amount obtained by deducting the cost of the empty containers from the purchase amount of the products may be displayed on the display screen 19.

[0049] In step S13, information regarding the products and quantities ordered from the customer and information regarding the types and quantities of empty containers to be received from the customer may be simultaneously displayed on the display screen 19 of the clerk terminal 2, or after the information regarding the products and quantities ordered from the customer is displayed, the information regarding the types and quantities of empty containers to be received from the customer may be displayed.

[0050] Next, the clerk operates the clerk terminal 2 and presses a "Completion" button indicating that the transaction with the customer has been completed (step S14). Here, "transaction with the customer" refers to any one of delivering the ordered products to the customer, receiving empty containers from the customer, or delivering the ordered products to the customer and receiving empty containers from the customer.

[0051] Next, information indicating that the transaction between the store clerk and the customer has been completed and information regarding the position of the store clerk terminal 2 at this time are transmitted from the store clerk terminal 2 to the server device 4 (step S15). The position of the store clerk terminal 2 at the time of inputting the delivery information can be specified by the GPS function of the store clerk terminal 2. The server device 4 receives information indicating that the transaction between the store clerk and the customer has been completed and information regarding the position of the store clerk terminal 2 at this time (step S16).

[0052] Based on the information indicating that the transaction between the store clerk and the customer has been completed, which is received from the store clerk terminal 2, the server device 4 updates the order management table 30 (step S17). For example, when the store clerk delivers the ordered product, in the delivery status 37 of the product in the order management table 30, the delivered product is updated from "undelivered" to "delivered". Also, when the store clerk receives an empty container from the customer, in the collection status 39 of the empty container in the order management table 30, the delivered product is updated from "uncollected" to "collected".

[0053] Next, the server device 4 updates the delivery information management table, which will be described later (step S18). The update of the delivery information management table is executed based on the information indicating that the transaction between the store clerk and the customer has been completed, which is received in step S16, and the information regarding the position of the store clerk terminal 2 at this time.

[0054] Through steps S11 to S18, the delivery information input process ends. The delivery information input process is repeatedly executed each time the store clerk terminal 2 inputs the delivery information. When the delivery information input process is repeatedly executed by one store clerk terminal 2, if the store clerk terminal 2 is logged in to the business management system, step S11 is omitted and only steps S12 to S18 are repeatedly executed unless a logout is performed.

[0055] In addition, in the delivery information input process, it is also possible to perform electronic payment processing. For example, in steps S12 to S14, after selecting a customer and displaying the ordered products and their quantities, when inputting the completion of the transaction, the store clerk can operate the store clerk terminal 2 to start the electronic payment processing. Specifically, the store clerk operates the store clerk terminal 2 to select the "Electronic Payment" button displayed on the display screen 19 of the store clerk terminal 2. When the "Electronic Payment" button is pressed, "Unreceived Delivery Note" data is transmitted to the customer terminal 1 of the customer who received the products via the server device 4. At the customer terminal 1, the "Unreceived Delivery Note" data is received from the store clerk terminal 2.

[0056] When the customer terminal 1 receives the "Unreceived Delivery Note", a message indicating that the "Unreceived Delivery Note" has been received is displayed on the display screen 19 of the customer terminal 1. When the customer operates the customer terminal 1 and selects the "Unreceived Delivery Note" button displayed on the display screen 19, the details of the "Unreceived Delivery Note" data are displayed on the display screen 19. The display content of the "Unreceived Delivery Note" data is not particularly limited as long as it relates to the order information placed by the customer at the liquor store. For example, it includes the product name ordered by the customer, the quantity of the product, the unit price of the product, the order amount for each product, the total amount of the ordered products, the cost of the empty containers, the amount billed from the liquor store to the customer (the amount obtained by subtracting the cost of the empty containers from the total amount of the ordered products. The amount subject to electronic payment), and / or a "Received Button", etc. When the customer operates the customer terminal 1 and selects the "Received Button" on the display screen 19, the display screen 19 switches to the "Electronic Payment" screen, and electronic payment for the payment from the customer to the liquor store becomes possible. As the electronic payment, as described above, credit card payment, payment using electronic money, QR code (registered trademark) payment, etc. can be used. The payment amount is the amount billed from the liquor store to the customer as described above.

[0057] In this way, by using this business management system, conventionally, every time a customer was visited, products were delivered, and empty containers were received, the transaction details were recorded on a slip, and input was made to the business system according to the recorded slip. However, without such effort, it becomes possible to manage the implementation status of product delivery, empty container collection, etc. in a simple way.

[0058] Next, the delivery information management table will be described. FIG. 7 is a diagram showing the delivery information management table according to an embodiment of the present invention. In the delivery information management table 40, for example, delivery information 42 is stored in association with a clerk ID 41 that can identify a clerk. The delivery information 42 includes not only the transaction date and time 43 and the customer ID 44 of the transaction, but also the transaction details 45 and the location information 46. The customer ID 44 can identify a customer. Instead of the customer ID 44, the customer name may be used.

[0059] The transaction details 45 include information regarding the goods 47 delivered to the customer, the quantity and price 48 of the delivered goods, the empty containers 49 recovered from the customer, and the quantity and price 50 of the empty containers. When a clerk delivers goods to a customer, a product ID that can identify the type of product is registered in the delivered goods 47 of the delivery information management table 40, and the quantity and price of the delivered goods are registered in the quantity and price 48 of the delivered goods. When a clerk recovers an empty container from a customer, an empty container ID that can identify the type of the recovered empty container is registered in the recovered empty container 49 of the delivery information management table 40, and the quantity and price of the recovered empty container are registered in the quantity and price 50 of the empty container.

[0060] The location information 46 stores the location information of the clerk terminal 2 when the clerk terminal 2 inputs the delivery information. The information registered in this location information 46 may be the location information obtained by the GPS function of the clerk terminal 2, or may be the location information including the address of the customer targeted for input of the delivery information, the longitude and latitude corresponding to the address, and the like.

[0061] The administrator operates the administrator terminal 3. The administrator and the clerk who delivers goods to the customer may be the same person or different persons. That is, some of the plurality of clerks may operate the administrator terminal 3 as an administrator, or the administrator may deliver goods to the customer as a clerk and operate the clerk terminal 2.

[0062] By operating the administrator terminal 3, the administrator can check the delivery status of the store employees belonging to the store managed by the administrator. Next, the position display process will be described. FIG. 8 is a diagram showing a flowchart of the position display process according to an embodiment of the present invention. The order of each process constituting the flowchart of the position display process may be in any order as long as there is no contradiction or inconsistency in the process content.

[0063] The administrator operates the administrator terminal 3, accesses the server device 4, and logs in to the business management system (step S21). When the administrator logs in, the administrator ID and password set for the administrator are input. The administrator operates the administrator terminal 3 and sends a delivery status display request to the server device 4 (step S22).

[0064] When the server device 4 receives a delivery status display request from the administrator terminal 3 (step S23), it refers to the delivery information management table 40 and identifies the delivery information to be displayed on the map data (step S24). One or more positions corresponding to the delivery information are plotted in the image generated in step S25.

[0065] The delivery information to be displayed on the map data may be limited to the delivery information input within a predetermined period. Here, the predetermined period can be in units of 1 hour, either in the morning or afternoon of a predetermined day, in units of 1 day, 1 week, or 1 month, and the time can also be specified by operating the administrator terminal 3, such as from 9:00 am to 10:00 am on April 1, 2021.

[0066] When there are multiple store employees, the delivery information input by each of all the store employees in their respective employee terminals 2 may be used as the object to be displayed on the map data, or only the delivery information input by some of the multiple store employees in their employee terminals 2 may be used as the object to be displayed on the map data.

[0067] Then, in the server device 4, an image is generated by plotting the position corresponding to the specified delivery information on the map data prepared in advance (step S25), and the generated image data is transmitted to the administrator terminal 3 (step S26). The position corresponding to the delivery information can be specified by referring to the position information 46 in the delivery information management table 40. Also, the position corresponding to the delivery information may be specified based on the address of the customer corresponding to the delivery information.

[0068] In the administrator terminal 3, the image data generated in step S25 is received from the server device 4 (step S27), and the received image is displayed on the display screen 19 of the administrator terminal 3 (step S28). By steps S21 to 28, the position display process is completed.

[0069] Next, the display screen 19 of the administrator terminal 3 in step S28 will be described. FIG. 9 is a diagram showing the display screen of the administrator terminal according to the embodiment of the present invention. On the display screen 19 of the administrator terminal 3, a map 55 corresponding to the real world is displayed. On the map 55, for example, markers 56a to 56h are displayed at the position on the map corresponding to the actual position of the store employee terminal 2 when the delivery information is input at the store employee terminal 2.

[0070] A plurality of markers 56 corresponding to a plurality of delivery information input at the store employee terminal 2 during a predetermined period may be displayed on the display screen 19. Here, the predetermined period can be set as appropriate, but for example, it may be in units of 1 hour, either in the morning or afternoon of a predetermined day, in units of 1 day, 1 week, or 1 month. Also, by operating the administrator terminal 3, it is possible to change these predetermined periods.

[0071] Further, a plurality of signs 56 corresponding to a plurality of delivery information input at different store terminals 2 or store terminals 2 with different store IDs within a predetermined period may be displayed on the display screen. In this case, the signs 56 may be displayed in different manners for each store terminal 2 or for each store ID. For example, for each store terminal 2 or for each store ID, a plurality of signs 56 having different colors can be displayed. Also, for each store terminal 2 or for each store ID, a plurality of signs 56 having different shapes or patterns can be displayed.

[0072] According to this business management system, each time delivery information is input by the store terminal 2, the number of signs 56 displayed on the map 55 increases. The delivery status is displayed in real time on the display screen 19 of the manager terminal 3, and the manager can immediately grasp the delivery status. Also, the manager can grasp from the arrangement of the plurality of signs 56 displayed on the manager terminal 3 the route along which the store employee is moving.

[0073] In the description of the flowchart of the position display process in FIG. 8 and the display screen when the position display process in FIG. 9 is executed, it was described that the position corresponding to the delivery information is displayed on the map on the display screen 19 of the manager terminal 3. However, instead of the display screen 19 of the manager terminal 3, the position corresponding to the delivery information may be displayed on the map on the display screen 19 of the store terminal 3.

[0074] Next, the daily report display process will be described. The manager can, by operating the manager terminal 3, display in a list or output the transactions with customers within a predetermined period such as a daily report, a weekly report, or a monthly report. FIG. 10 is a diagram showing a flowchart of the daily report display process according to an embodiment of the present invention. The order of each process constituting the flowchart of the daily report display process may be in any order as long as there is no contradiction or inconsistency in the process content.

[0075] The manager operates the manager terminal 3 and logs in to the business management system (step S31). When a store employee logs in, the manager ID and password set by the manager are entered. The manager operates the manager terminal 3 and sends a daily report display request to the server device 4 (step S32).

[0076] When the manager terminal 3 receives a daily report display request from the server device 4 (step S33), it refers to the delivery information management table 40 and identifies a plurality of delivery information within a predetermined period (step S34). Here, the predetermined period is not particularly limited, and for example, it may be one day, one week, or one month. Also, by operating the manager terminal 3, the predetermined period can be appropriately changed. When the predetermined period is one day, a daily report can be created; when the predetermined period is one week, a weekly report can be created; and when the predetermined period is one month, a monthly report can be created.

[0077] Also, the delivery information identified in step S34 may be limited to only the delivery information input by at least one specific store employee (or employee ID), or may be targeted at the delivery information input by all store employees responsible for the delivery of the liquor store without limiting the employees. Therefore, it is possible to create not only a daily report or the like for at least one specific store employee but also a daily report or the like for all store employees responsible for the delivery of the liquor store. Here, the specific store employees targeted for the creation of the daily report or the like can be appropriately changed by operating the manager terminal 3.

[0078] Based on the delivery information identified in step S34, daily report data (or weekly report data, monthly report data) for display on the manager terminal 3 is created (step S35). The created daily report data or the like is sent from the server device 4 to the manager terminal 3 (step S36). When the manager terminal 3 receives the daily report data or the like (step S37), the delivery information is displayed in a list based on the daily report data or the like received by the manager terminal 3 (step S38). Through steps S31 to S38, the daily report display process is completed.

[0079] In step S38, instead of displaying a list of delivery information based on the received daily report data or the like, it may be output by printing so that the delivery information based on the received daily report data or the like can be browsed in a list. Also, the delivery information based on the received daily report data or the like may be displayed in a list and printed so that the delivery information can be browsed in a list.

[0080] In step S38, as the delivery information, for example, the name of the customer who made the transaction (or customer ID) and the details of the transaction are displayed or printed in association with the transaction date and time. In step S38, in addition, the customer's address, customer attributes, etc. may be displayed or printed in association with the transaction date and time and the customer name.

[0081] The details of the transaction displayed or printed in step S38 include information on the products delivered to the customer, the quantity and price of the delivered products, the empty containers recovered from the customer, the quantity and price of the empty containers, or the payment received from the customer (or the expenses paid to the customer). Here, the payment received from the customer is either the total price of the delivered products or, if empty containers are recovered from the customer, the amount obtained by subtracting the cost of the recovered empty containers from the total price of the delivered products. Also, here, the expenses paid to the customer are the amount obtained by subtracting the total price of the delivered products from the cost of the recovered empty containers when the cost of the recovered empty containers is greater than the total price of the delivered products.

[0082] Also, in step S38, the moving time of the store clerk can be displayed. For example, in steps S11 to S18, when a certain store clerk visits customer A, inputs the delivery information, and then visits customer B and inputs the delivery information, the moving time can be calculated based on the difference between the time when the input of the delivery information for customer A is completed and the time when the input of the delivery information for customer B is started.

[0083] In step S38, the name or ID of the store employee for which daily report data or the like is to be created can be displayed. When there are multiple delivery information, they are arranged in chronological order. For example, the delivery information with an older transaction date and time is displayed above, and as the transaction date and time becomes newer, it is displayed in order below. Also, the delivery information with a newer transaction date and time is displayed above, and as the transaction date and time becomes older, it is displayed in order below.

[0084] In this way, when a store employee visits a customer and operates the store employee terminal 2 to input the transaction details with the customer, it becomes possible to easily create and output a daily report or the like.

[0085] Next, the first purchasing process will be described. FIG. 11 is a diagram showing a flowchart of the first purchasing process according to an embodiment of the present invention. The order of each process constituting the flowchart of the first purchasing process can be in any order as long as there are no contradictions or inconsistencies in the process content.

[0086] The administrator operates the administrator terminal 3 and logs in to the business management system (step S41). When a store employee logs in, the administrator ID and password set by the administrator are input. The administrator operates the administrator terminal 3 and selects the products to be ordered and their quantities (step S42). The products to be ordered can also be searched for by search, and for products that are repeatedly purchased, master registration can be performed, and the products to be ordered can be selected from there.

[0087] Next, when the order details are confirmed by an operation on the administrator terminal 3, the order details are transmitted to the server device 4 (step S43). The confirmation of the order details is performed, for example, by pressing the "Order Confirmation" button displayed on the display screen 19 of the administrator terminal 3. In the server device 4, the order details are received (step S44), and the order is automatically executed according to the order method registered in advance for each product or for each supplier of the product (step S45).

[0088] Here, in step S45, the server device 4 automatically places an order. However, when the order details are confirmed on the administrator terminal 3, the order may be automatically placed on the administrator terminal 3 according to the order method registered in advance for each product or each supplier of the product.

[0089] For example, for product A, a FAX stating that product A is ordered in the quantity selected in step S42 from the store where the administrator belongs is automatically sent to a predetermined FAX destination. For product B, an email stating that product B is ordered in the quantity selected in step S42 from the store where the administrator belongs is automatically sent to a predetermined email destination. The order method is not particularly limited as long as it can be automatically executed. Examples include methods using FAX, email, messenger apps, etc. The supplier terminal 5 receives the FAX, email, or message from the messenger app sent from the administrator terminal 3.

[0090] For the ordered products, a temporary registration is made for each product in the inventory management table described later (step S46). The inventory management table stores the product name (or product ID), the quantity of the product, and the status of the temporary registration. By doing so, the liquor store can manage orders centrally and accurately manage the order history.

[0091] When the supplier (vendor) receives an order from the liquor store in step S45, after confirming the order details received on the supplier terminal 5, the supplier delivers the quantity of products ordered by the liquor store to the liquor store. When the liquor store receives the delivery of products from the supplier, the administrator checks whether it matches the order details and operates the administrator terminal 3 to send information indicating that the delivery of the ordered products has been received to the server device 4 (step S47). The time from the execution of steps S45 and S46 to the execution of step S47 does not have to be immediate and may be a period of several hours, several weeks, or several months.

[0092] When the server device 4 receives information from the administrator terminal 3 indicating that the goods ordered from the liquor store have been received (step S48), the inventory management table is updated (step S49). In step S48, in the inventory management table, the goods that were temporarily registered as inventory are registered as inventory. Through steps S41 to S49, the first purchasing process is completed.

[0093] In step S49, not only the inventory management table but also the accounts payable table may be updated. The accounts payable table is set in the server device 4. The accounts payable table manages the goods for which an account has been opened in the stores operated by the administrator, as well as statuses such as the amount on account, the payment status of the amount on account, and the presence or absence of delivery. When, in step S48, information indicating that the goods ordered from the liquor store have been received is received, the status regarding the presence or absence of delivery in the accounts payable table is updated from "not yet" to "completed".

[0094] By executing the purchasing process, it has become possible to place orders in a simple manner, whereas conventionally, orders were placed in different ways for each order source. Furthermore, conventionally, after receiving the goods, it was necessary to input them into the inventory management system for each item, but now it is possible to manage the inventory without performing such input operations.

[0095] The order reception management table will be described. FIG. 12 is a diagram showing the inventory management table according to the embodiment of the present invention. The inventory management table 60 is set in the server device 4. The inventory management table 60 manages the inventory of the stores operated by the administrator.

[0096] In the inventory management table 60, for each administrator or store, the product name (or product ID that can identify the product) 61 of the product existing as inventory, and associated with the product name 61, the quantity 62 of the product, the status 63, and the delivery date and time 64 are stored. The status 63 registers whether the purchased product is "temporarily registered" before delivery or "registered" as inventory after delivery. The purchase date 64 is the date when the product was purchased from the supplier.

[0097] In step S46, when newly registering a product as inventory in the inventory management table 60, the product name (or product ID) 61 and the quantity 62 of the product are registered, and the status 63 is registered as "temporary registration". At this point, the purchase date 64 is not registered. Then, in step S48, when receiving information from the administrator terminal 3 indicating that the products ordered from the liquor store have been received, the status 63 in the inventory management table 60 is updated from "temporary registration" to "registration", and the date when the information indicating that the products have been received is registered as the purchase date 64.

[0098] Also, when receiving an order from a customer and the store clerk delivers the product to the customer, the delivered product is deleted from the inventory management table 60. For example, when delivering the product ordered by the customer and it is input in step S14 that the transaction with the customer is completed, the corresponding product is deleted from the inventory management table 60.

[0099] Next, the second purchasing process will be described. FIG. 13 is a diagram showing a flowchart of the second purchasing process according to an embodiment of the present invention. The order of each process constituting the flowchart of the second purchasing process may be in any order as long as there is no contradiction or inconsistency in the processing content.

[0100] In the order receiving process, when receiving order information by the server device 4 in step S6, it is determined whether the inventory of the liquor store meets a predetermined condition by referring to the inventory management table 60 in relation to the products ordered and received from the customer (step S51). For example, the predetermined condition can be that the product corresponding to the ordered product does not exist in the inventory or is less than a predetermined number. Different conditions can be adopted for each product as the predetermined condition.

[0101] When it is determined that the specified conditions are not met (No in step S51), the second purchasing process ends. When it is determined that the specified conditions are met (Yes in step S51), an order is automatically placed according to the order method registered in advance for each product or each supplier of the product (step S52). For example, for product A, a FAX stating an order for product A is automatically sent to a specified FAX destination, and for product B, an email stating an order for product B is automatically sent to a specified email destination. The order method is not particularly limited as long as it can be automatically executed. Examples include methods using FAX, email, messenger apps, etc. The purchasing terminal 5 receives the FAX, email, or message from the messenger app sent from the administrator terminal 3.

[0102] For the ordered products, a temporary registration to the inventory management table 60 described later is performed for each product (step S53). The inventory management table stores the product name (or product ID), the quantity of the product, and the status of the temporary registration. After step S53, the same processes as steps S47 to S49 of the first purchasing process are performed. More specifically, the supplier (purchasing destination) checks the content received at the purchasing terminal 5 and then delivers the quantity of products ordered from the liquor store to the liquor store. When the liquor store receives the delivery from the supplier, the administrator checks whether it matches the order content and operates the administrator terminal 3 to send information indicating that the ordered products have been received to the server device 4 (corresponding to step S47). When the server device 4 receives information indicating that the products ordered from the liquor store have been received from the administrator terminal 3 (corresponding to step S48), the products temporarily registered as inventory in the inventory management table 60 are registered as inventory (corresponding to step S49).

[0103] According to the present invention, at the clerk terminal operated by a clerk, delivery information with a customer is input and the input delivery information is stored. Since the delivery information includes information indicating that empty containers of beverages have been collected from the customer, it becomes possible to manage transactions regarding empty containers of beverages.

[0104] According to the present invention, since the delivery information includes information indicating that a beverage has been delivered to a customer, and when information indicating that a beverage has been delivered to a customer is input, it is possible to input, as the delivery information, information indicating that an empty container corresponding to the delivered beverage has been collected from the customer, it is possible to efficiently input delivery information about the empty container of the beverage.

[0105] According to the present invention, delivery information with a customer is input at a store clerk terminal operated by a store clerk, and on map data, a marker is displayed at the position of the store clerk terminal when the delivery information is input, so that it is possible to easily grasp the position where the store clerk conducted the transaction and what route the store clerk took to move.

[0106] According to the present invention, since a plurality of store clerk terminals are provided and the marker display means is displayed in a different manner for each store clerk terminal, it is possible to easily grasp which marker corresponds to which store clerk among the plurality of store clerks.

[0107] According to the present invention, when a plurality of delivery information is input at one store clerk terminal, a marker is displayed at a position corresponding to the position information of the store clerk terminal when each of the plurality of delivery information is input, so that it is possible for each store clerk to grasp the latest position and how they are moving.

[0108] According to the present invention, since it is possible to display in a list the delivery information with a customer input at the store clerk terminal operated by the store clerk, it is possible to easily create documents (for example, daily reports, weekly reports, or monthly reports) for grasping the actions of the store clerk.

[0109] According to the present invention, since the delivery information displayed in a list includes information related to at least one of the transaction date and time, the customer, the product delivered to the customer, and the item collected from the customer, it is possible to grasp in detail the transaction details with the customer.

[0110] According to the present invention, at a store employee terminal operated by a store employee, goods are ordered from a supplier, and when the goods ordered are received from the supplier, the labor of inputting each good into an inventory management system can be saved because the goods are stored as inventory of the store's goods.

[0111] According to the present invention, when the business management system receives information indicating that goods have been received from a supplier and the ordered goods have been accepted as the store's inventory, the ordered goods can be stored as the store's goods inventory. Therefore, after confirming that the goods have been received from the supplier, the ordered goods can be registered as the store's goods inventory.

[0112] According to the present invention, when a customer orders goods from a seller, the seller can order the goods from the supplier, so that the necessary goods can be procured without taking much trouble.

[0113] According to the present invention, when an order for goods is placed with a seller, it is determined whether the seller's inventory satisfies a predetermined condition in relation to the ordered goods. When it is determined that the seller's inventory satisfies the predetermined condition, the goods are ordered from the seller's supplier, so that the necessary goods can be procured according to the inventory situation.

Explanation of Reference Numerals

[0114] 1 Customer terminal 2 Store employee terminal placement 3 Administrator terminal 4 Server device 5 Supplier terminal 6 Communication network 11 Control unit 12 RAM 13 Storage unit 14 Graphics processing unit 15 Communication interface 16 Interface unit 17 External memory 18 Display unit 19 Display screen 21 Control unit 22 RAM 23 Storage unit 24 Communication interface 30 Order management table 40 Delivery information management table 55 Map 56 Sign 60 Inventory management table

Claims

1. A business management system comprising at least one computer device, a first input means for inputting information indicating that a beverage has been delivered to a customer by an operation on a staff terminal operated by a staff member; a second input means for inputting information indicating that an empty container of a beverage has been collected from a customer by an operation on a staff terminal operated by a staff member and a business management system in which, when information indicating that a beverage has been delivered to a customer is input, it becomes possible to input information indicating that an empty container corresponding to the delivered beverage has been collected from the customer.

2. A business management method executed in a business management system comprising at least one computer device, a first input step of inputting information indicating that a beverage has been delivered to a customer by an operation on a staff terminal operated by a staff member; a second input step of inputting information indicating that an empty container of a beverage has been collected from a customer by an operation on a staff terminal operated by a staff member and a business management method in which, when information indicating that a beverage has been delivered to a customer is input, it becomes possible to input information indicating that an empty container corresponding to the delivered beverage has been collected from the customer.

3. A business management system comprising at least one computer device, a transaction information input means for inputting transaction information related to a transaction with a customer by an operation on a staff terminal operated by a staff member; a sign display means for displaying a sign at a position corresponding to the position information of the staff terminal when transaction information with a customer is input on map data and a business management system in which, when a plurality of transaction information is input on one staff terminal, the sign display means displays a sign at a position corresponding to the position information of the staff terminal when each of the plurality of transaction information is input.

4. Comprising a plurality of staff terminals, the sign display means displays signs in different manners for each staff terminal, the business management system according to Claim 3.

5. A business management method executed in a business management system comprising at least one computer device, a transaction information input step of inputting transaction information related to a transaction with a customer by an operation on a staff terminal operated by a staff member; a sign display step of displaying a sign at a position corresponding to the position information of the staff terminal when transaction information with a customer is input on map data and A business management method in which, when a plurality of transaction information is input in the clerk terminal of 1, the signage display means displays a sign at a position corresponding to the position information of the clerk terminal when each of the plurality of transaction information is input.

6. A business management system comprising at least one computer device, an ordering means for ordering goods from the supplier of the seller, an information input reception means for receiving an input of information indicating that the ordered goods have been received as the inventory of the seller by an operation on the seller terminal operated by the seller after the goods are delivered from the supplier, an inventory storage means for storing the ordered goods as the inventory of the seller's goods by receiving an input of information indicating that the ordered goods have been received as the inventory of the seller, A business management system comprising the same.

7. A business management method executed in a business management system comprising at least one computer device, an ordering step of ordering goods from the supplier of the seller, an information input reception step of receiving an input of information indicating that the ordered goods have been received as the inventory of the seller by an operation on the seller terminal operated by the seller after the goods are delivered from the supplier, an inventory storage step of storing the ordered goods as the inventory of the seller's goods by receiving an input of information indicating that the ordered goods have been received as the inventory of the seller, A business management method comprising the same.

8. A business management method executed using a business management system comprising at least one computer device, an ordering step of ordering goods from the supplier of the seller in the business management system, a step of the supplier delivering goods to the seller, an information input reception step of receiving an input of information indicating that the ordered goods have been received as the inventory of the seller in the business management system after the supplier delivers goods to the seller, an inventory storage step of storing the ordered goods as the inventory of the seller's goods in the business management system by receiving an input of information indicating that the ordered goods have been received as the inventory of the seller, A business management method comprising the same.

9. A business management system comprising at least one computer device, a first ordering means for ordering goods from the seller by an operation on the customer terminal operated by the customer, When an order for a product is placed with a seller by a first ordering means, there is an inventory determination means for determining whether the inventory of the ordered product at the seller satisfies a predetermined condition, and a second ordering means for automatically placing an order for the product with the seller's supplier when the inventory determination means determines that the inventory satisfies the predetermined condition are provided, wherein the predetermined condition is that there is no inventory of the product or the inventory of the product is less than or equal to a predetermined number, a business management system.

10. A business management method executed in a business management system comprising at least one computer device, a first ordering step of placing an order for a product with a seller by an operation on a customer terminal operated by a customer, an inventory determination step of determining whether the inventory of the ordered product at the seller satisfies a predetermined condition when an order for the product is placed with the seller in the first ordering step, and a second ordering step of automatically placing an order for the product with the seller's supplier when the inventory determination step determines that the inventory satisfies the predetermined condition are included, wherein the predetermined condition is that there is no inventory of the product or the inventory of the product is less than or equal to a predetermined number, a business management method.

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