Traffic Trouble Response System

Abstract

To enable processing concerning traffic trouble to be rapidly performed.SOLUTION: A system 1 for traffic trouble response is constructed as follows: to distribute a program for a computer system 11 which, when second information including a message that traffic trouble has occurred with first information which may be recorded by a drive recorder 23, the first information including a video concerning the traffic trouble, is input thereto, presents a suitable road service staff 31 of a plurality of road service staffs 31; to distribute a program for an information terminal 33 which is configured to be carried by the road service staff 31 and so that third information including the first information collected on site is input thereto; and to cause a server to function as a cloud storage 12 which is configured to receive fourth information based on the third information via the information terminal 33 and store fifth information based on the fourth information, the fifth information accessible to a property and casualty insurance company 40.SELECTED DRAWING: Figure 1

Description

Technical Field

[0001] The present invention relates to a traffic trouble response system.

Background Art

[0002] When a traffic trouble such as a traffic accident occurs, for example, in order for a person concerned such as an insurance company to promptly handle the traffic trouble, it is preferable that the person concerned quickly and accurately obtains information regarding the traffic trouble. For example, Patent Document 1 discloses an information processing system in which a user who is a party to an accident or the like simply collects information regarding the accident using a smartphone or the like at the time of the accident, and a document related to the accident is generated on the smartphone or the server based on the information. In this information processing system, a guidance screen for allowing a user to select a shooting location to be currently shot from a plurality of shooting locations to be shot at the time of the accident is displayed on the smartphone. In response to the user's selection, the camera of the smartphone is activated, and an image of the shooting location is recorded by shooting. In addition, a screen for prompting the input of information to be collected is displayed on the smartphone, and the user can input such information one after another. Then, information regarding the accident including an image is transmitted from the smartphone to the server.

Prior Art Documents

Patent Documents

[0003]

Patent Document 1

Summary of the Invention

[0004] A mechanism like that in Patent Document 1 may be fine. Generally, however, the parties immediately after an accident or the like are faced with a situation they rarely experience, so they may not be able to calmly and promptly take various actions. Having to do various things in such a situation places a heavy burden on the parties. The present invention aims to enable prompt handling of traffic troubles without relying too much on the actions of the parties. For such an object, experts in handling accidents and the like are relied upon at the scene.

[0005] According to one aspect of the present invention, a traffic trouble response system includes a drive recorder configured to record first information including a video related to a traffic trouble, a computer system that presents an appropriate load service staff member responsible for handling the traffic trouble from among a plurality of load service staff members when second information including that a traffic trouble may have occurred in which the drive recorder recorded the first information is input, a portable information terminal carried by the load service staff member who departs for the site where the traffic trouble occurred based on the presentation by the computer system, the information terminal being configured such that third information including the first information collected by the load service staff member at the site is input, a server that provides cloud storage configured to receive fourth information based on the third information via the information terminal, store fifth information based on the fourth information, and enable an insurance company related to the traffic trouble to access the fifth information.

[0006] Here, traffic troubles may include various traffic accidents such as accidents involving vehicles such as automobiles, motorcycles, and bicycles, accidents involving people, and accidents involving objects. Further, traffic troubles may include malfunctions of vehicles such as automobiles and motorcycles.

[0007] A drive recorder is attached to, for example, an automobile or a motorcycle. The drive recorder records information including videos obtained by shooting. The drive recorder may record position information obtained by a positioning system such as GPS, date and time information, and information such as speed, acceleration, angular velocity, and angular acceleration obtained by various sensors. The first information may include such information as position information, date and time information, speed, acceleration, angular velocity, and angular acceleration in addition to the video. The drive recorder may be a dedicated product constantly fixed to an automobile, a motorcycle, etc., or may not be a dedicated product. For example, an information terminal such as a smartphone that is fixed to an automobile, a motorcycle, etc. only during driving and performs video shooting and other information acquisition may be used as the drive recorder.

[0008] For example, when a traffic trouble occurs, the parties involved in the traffic trouble, etc. make a rescue request to the provider of the traffic trouble response system that operates the above computer system, etc. This rescue request is made, for example, by the party calling the call center of the system provider. In this case, the operator of the call center inputs the information related to the rescue request as the second information into this computer system. Alternatively, the rescue request may be made not by a call but by input to application software (app) operating on a smartphone or the like operated by the party, or input to a web app provided by the system provider. The information input to the app may be input into this computer system as the second information. Alternatively, for example, when a traffic trouble occurs, it may be made by a device that automatically detects the occurrence and automatically issues a rescue request. In this case, the information transmitted from this automatic transmission device may be input into this computer system as the second information.

[0009] The load service staff can be, for example, the staff of multiple load service operators, etc. that are under the management of or in a cooperative relationship with the system provider. Each load service staff may be located in various places, such as at the base of the load service operator or at any location within their respective jurisdiction. The computer system may select a load service staff from such load service staff based on, for example, the distance from the location where the traffic trouble occurred, whether they have equipment or capabilities corresponding to the type of traffic trouble, etc., and present it to the operator of the call center. The operator can refer to the presented information and request the load service staff to dispatch. Alternatively, the computer system may automatically request the load service staff that meets the conditions to dispatch.

[0010] The portable information terminal carried by the load service staff may be, for example, a tablet-type information terminal, a personal computer (PC), a smartphone, a terminal dedicated to this system, or other terminals. The load service staff inputs (copies data) the first information, which is the information recorded by the drive recorder, into the information terminal at the scene. The load service staff may further input additional information into the information terminal at the scene. The third information is all the information input in this way.

[0011] The fourth information, which is the third information input by the load service staff into the information terminal as it is or the information created based on that information, is transmitted from the information terminal via a communication network or via a communication network with another device to a server that provides cloud storage. The server stores the fifth information, which is the fourth information received as it is or the information created based on that information. The fifth information may include the video obtained by the drive recorder or the information created based on that video. The damage insurance company can access the fifth information of the server and obtain the fifth information from the server.

[0012] By a computer system proposing an appropriate load service staff corresponding to traffic troubles, the load service staff can quickly go to the site where a traffic trouble has occurred. The load service staff can quickly collect information on site, and by transmitting the collected information to a server, an insurance company that can access the server can quickly obtain information related to the traffic trouble. With this system, it is expected that, for example, the payment procedure for damage insurance will proceed quickly. The information recorded by a drive recorder is useful in the processing performed by an insurance company, and by quickly providing this information, the processing in the insurance company will be performed quickly.

[0013] Generally, since the frequency of encountering traffic troubles is extremely low, it is extremely rare for the owner of a drive recorder to read the accident data recorded in the drive recorder, and in some cases, it may be difficult for the owner to perform such an operation quickly. On the other hand, according to this system, the data recorded in the drive recorder is read by the load service staff who rush to the scene quickly after a traffic trouble occurs and are familiar with the work, so the work is performed quickly.

[0014] Also, for the parties involved who have encountered a traffic trouble and are very anxious, it is reassuring to have load service staff who have a lot of experience dealing with traffic troubles at the scene. The parties can immediately ask the load service staff about what they are worried about, and the load service staff can help relieve their anxiety. The load service staff can provide specific information to the parties, such as an explanation of the subsequent procedures.

[0015] Further, the information terminal may have a communication function and may be configured to transmit the fourth information based on the third information to the server. By being able to transmit the information from the site to the server, these information can be provided promptly, leading to prompt processing of traffic troubles.

[0016] When a video is recorded by a drive recorder, the video may contain many parts that are not related to traffic troubles. Considering the efficiency of subsequent processing, it is preferable to cut out the part of the video related to traffic troubles. By cutting out the appropriate part of the video, the workload of the person in charge at the insurance company handling the trouble is reduced, and the work efficiency is improved.

[0017] Such video cutting work may be performed by the load service staff using the information terminal. That is, the information terminal is configured such that when the third information including the video is input, software that assists the load service staff in cutting out a part of the video operates, and the load service staff transmits the fourth information including the part of the video cut out using the software to the server.

[0018] Such video cutting work may also be performed by the person in charge using the computer system. That is, the computer system is configured such that software that assists the person in charge in cutting out a part of the video included in the fourth information operates, and the person in charge saves the fifth information including the part of the video cut out using the software to the server.

[0019] In addition, the third information collected by the load service staff at the site may include information heard from the relevant persons at the site.

[0020] The relevant parties present at the scene may include the parties who caused the traffic trouble, the parties involved in the traffic trouble, eyewitnesses who witnessed the traffic trouble, etc. The information collected by the service staff at the scene may include the voices dictated by the relevant parties present at the scene, photos of the scene of the traffic trouble, etc. The information represented by characters, diagrams, photos, etc. may include information such as the vehicle body related to an accident, etc., the conditions of the road such as intersections and curves, and the invisibility of signals and related objects such as signs, trees, and the position of the sun. The software operating on the information terminal may be configured to assist the load service staff in collecting the necessary information without omission, such as listing the information to be collected. Various information, including the information exemplified here, may be included in the third information.

[0021] These pieces of information are also beneficial for the processing in the casualty insurance company. By providing these pieces of information to the casualty insurance company promptly, the processing will be carried out promptly. Also, as time passes after the occurrence of a traffic trouble, memories become vague and evidence dissipates. Therefore, it is preferable that these pieces of information are collected as soon as possible after the occurrence of the traffic trouble. According to this system, these pieces of information are collected by the load service staff who rush to the scene promptly after the occurrence of the traffic trouble. Also, generally, the hearing of the accident situation from the parties is often conducted by the staff of the casualty insurance company through a phone call or the like. However, according to this system, the burden on the staff of the casualty insurance company is also reduced.

[0022] A report created based on the information regarding the rescue request at the time of the traffic trouble (second information), the information recorded by the drive recorder (first information), and the information (third information) including the information heard from the relevant parties present at the scene is beneficial to the casualty insurance company. By promptly providing such a report, the processing in the casualty insurance company will be carried out promptly.

[0023] Therefore, the computer system may be configured such that software that assists the person in charge of preparing the report of the system provider to prepare a report based on fourth information based on the first information recorded by the drive recorder and third information including information heard from the relevant persons at the scene, and second information including that the traffic trouble has occurred, operates, and the person in charge stores the report prepared using the software as the fifth information in the server. With such assistance, the person in charge of preparing the report can quickly prepare the report.

[0024] Also, the report may be prepared using artificial intelligence (AI). That is, the computer system may be configured such that artificial intelligence that prepares a report based on fourth information based on the first information recorded by the drive recorder and third information including information heard from the relevant persons at the scene, and second information including that the traffic trouble has occurred, operates, and the report prepared by the artificial intelligence is stored in the server as the fifth information.

[0025] The artificial intelligence may be constructed using machine learning such as deep learning, for example. By using artificial intelligence, the work done by humans can be reduced and the report can be prepared quickly. The artificial intelligence may be used for operations such as cutting out the above-mentioned video.

[0026] Also, the drive recorder may have a communication function. When the drive recorder detects that a traffic trouble has occurred, it may automatically transmit the recorded first information including the video, and the server may be able to receive the first information transmitted from the drive recorder. By the recorder automatically transmitting the information to the server, these information can be provided quickly, and subsequent processing can be performed quickly.

[0027] The construction of the traffic trouble response system as described above may include preparing the above-described server, and delivering a program for the operation of the computer system to the computer system so that the computer system operates as described above, and delivering a program for the operation of the information terminal to the information terminal so that the information terminal operates as described above.

Brief Description of the Drawings

[0028]

Figure 1

Figure 2

Figure 3

Figure 4

Figure 5

Figure 6

Modes for Carrying Out the Invention

[0029] [System Configuration] Some embodiments will be described with reference to the drawings. The present embodiment relates to a traffic trouble response system that supports a driver or the like who has encountered a trouble when a trouble such as an accident occurs in an automobile or the like. In this system, particularly when there is an insurance contract with an insurance company regarding an automobile or the like, the road service staff who rushes to the scene of the trouble or the like acts to smoothly exchange information between the driver and the insurance company. In this way, this system also supports the insurance company.

[0030] FIG. 1 is a diagram schematically showing a part of the people, organizations, and things involved in this system 1. In system 1, each element having a communication device is connected via a communication network 50, and information is transmitted and received via the communication network 50.

[0031] This system 1 has a system provider 10 that manages and operates the entire system 1. The system provider 10 may be a single company or may be composed of multiple organizations. A computer system 11 is provided in the system provider 10. The computer system 11 performs various information processes of the system 1. In addition, the system provider 10 prepares a server that provides cloud storage 12. The system provider 10 may have another person prepare the cloud storage 12 instead of preparing it by itself. The cloud storage 12 is used for the exchange of information among the users of the system 1. In addition, the system provider 10 has a plurality of staff members 13, and a terminal 14 is provided that connects to the computer system 11 and the cloud storage 12 used by the staff members 13. The staff members 13 include various staff members such as, for example, staff members who receive calls from the contractors of this system 1 and make various arrangements, staff members who create information to be reported to the casualty insurance company 40, operators, and communicators. The computer system 11, the cloud storage 12, the terminal 14, etc. are connected to the communication network 50.

[0032] As a person who receives the service of this system 1, there are drivers 22 such as those of automobiles 21 and the like. This is not limited to automobiles, but also applies to motorcycles and other vehicles. In this system 1, a drive recorder 23 is attached to the automobile 21. There are various types of drive recorders 23, but basically, they shoot videos and record scenes such as accidents as images. The drive recorder 23 is not limited to dedicated products, and a smartphone or the like may perform its function. Also, the driver 22 generally has a portable information terminal 24 such as a smartphone. Instead of a smartphone, a mobile phone, a tablet-type information terminal, a personal computer (PC), or the like may be used. The information terminal 24 is connected to the communication network 50. Also, depending on the embodiment, the drive recorder 23 is also connected to the communication network 50. The video related to an accident or the like recorded by the drive recorder 23 is uploaded to the cloud storage 12. Note that the person who receives the service of this system 1 may not be a driver, but may be a pedestrian or the like who has come into contact with the automobile 21 equipped with the drive recorder 23 as described above.

[0033] In this system 1, there is a road service provider 30 that rushes to the scene of a trouble such as an accident and provides a service to rescue the driver 22 who has encountered the trouble. The road service provider 30 may be an organization directly managed and operated by the system provider 10, or a cooperative company that has concluded a contract with the system provider 10. The road service provider 30 has road service staff 31, and the road service staff 31 uses a vehicle 32 such as a tow truck or a motorcycle to rush to the accident scene of the automobile 21 or the like. The road service staff 31 carries, for example, a tablet-type information terminal 33. The information terminal 33 may be other information terminals such as a PC or a smartphone. The road service provider 30 has a road service base 34, and the road service staff 31 departs from the road service base 34, patrols the assigned area, and heads to the scene in response to a request. The road service base 34 is provided with a communicable device such as a PC 35. The PC 35 is connected to a communication network 50. Also, depending on the embodiment, the information terminal 33 is also connected to the communication network 50.

[0034] In this system 1, there is an insurance company 40 that provides damage insurance for the automobile 21. The insurance company 40 is provided with a computer system 41. The insurance company 40 has a plurality of staff 42 who perform various operations, and terminals 43 are provided that are connected to the computer system 41 used by the staff 42. The insurance company 40 acquires information including videos taken by the drive recorder 23 recorded in the cloud storage 12 and information created using the videos from the cloud storage 12, and utilizes the information for payment of insurance money and the like.

[0035] [First Embodiment] The first embodiment will be described with reference to FIG. 2. FIG. 2 is a flowchart showing an outline of actions, processes, etc. performed in the first embodiment.

[0036] Regarding the vehicle 21, when a trouble such as an accident occurs, the driver 22 requests rescue using the information terminal 24 (step S101). For example, the driver 22 may use the call function of a smartphone to call the call center of the system provider 10 to request rescue. Alternatively, the driver 22 may use the application software (app) installed on the smartphone or access the web page provided by the system provider 10 on the smartphone and use the web application to request rescue.

[0037] The system provider 10 that has received the rescue request from the driver 22 accepts the rescue request (step S102). In the system provider 10, the information regarding the received trouble such as an accident is recorded in the computer system 11 as reception information (step S103). For example, the staff 13 who has received the call from the driver 22 asks the driver 22 for the necessary information through the call and inputs it to create the reception information. Alternatively, the computer system 11 that has received the information input to the app automatically creates the reception information based on that information and records it in the computer system 11.

[0038] The system provider 10 arranges for the necessary road service staff (step S104). For example, the staff 13 operates the terminal 14 to check the information of the road service staff 31 selected by the computer system 11 based on the reception information from among a plurality of road service staff 31, and requests the dispatch of one road service staff 31. Alternatively, the computer system 11 may automatically request the dispatch of one road service staff 31 based on the reception information. For example, a road service staff 31 who is close to the vehicle 21 that has caused the trouble and has the equipment and ability to handle the type of trouble that has occurred is selected.

[0039] Upon receiving the dispatch request, the load service staff 31 dispatches and rushes to the driver 22 who has requested rescue (step S105). The load service staff 31 receives the dispatch request, for example, using the information terminal 33 they carry.

[0040] The load service staff 31 who has rushed to the scene of the trouble conducts rescue activities such as ensuring safety (step S106). The rescue activities include various actions according to the type of trouble. For example, the rescue activities include first aid, moving the vehicle, etc.

[0041] The load service staff 31 copies the video data recorded in the drive recorder 23 installed in the vehicle 21 to the information terminal 33 they carry (step S107). For example, the load service staff 31 takes out the recording medium such as the SD card installed in the drive recorder 23 from the drive recorder 23, connects it to the information terminal 33, and copies the video data to the information terminal 33. The information recorded in the drive recorder may include not only video but also information such as position information, date and time information, speed, acceleration, angular velocity, and angular acceleration. The load service staff 31 may also copy this information to the information terminal 33. In addition, the load service staff 31 may also record various necessary information such as the information of the drive recorder 23 in the information terminal 33 as needed.

[0042] The information terminal 33 records instructions on how to take out the recording medium according to the model of the drive recorder 23, and the load service staff 31 may refer to this instruction manual to perform the work. Therefore, the load service staff 31 can quickly and appropriately process various models of the drive recorder 23.

[0043] In addition, an application dedicated to performing copy operations such as videos is installed in the information terminal 33, and the information terminal 33 may improve the work efficiency by performing copy operations such as videos using this application.

[0044] After a series of operations are completed, the road service staff 31 leaves the scene and heads to the next scene where a rescue request has been made. If there is no next dispatch request or the rescue activities for the day are over, the road service staff 31 returns to the road service base 34 (step S108).

[0045] The road service staff 31 who has returned to the road service base 34 uploads the video data and the like recorded in the drive recorder 23 recorded in the information terminal 33 carried by himself / herself to the cloud storage 12 using the PC 35 at the road service base 34 (step S109).

[0046] The cloud storage 12 that has received the video data and the like stores the said video data and the like (step S110). This video data and the like may be stored in association with, for example, reception information. When the video data and the like are stored, the computer system 11 requests the responsible staff 13 to process the said video.

[0047] The staff 13 in charge of processing the video examines the video stored in the cloud storage 12 (step S111). In particular, the staff 13 cuts out the video parts that serve as evidence of an accident or the like (step S112). Depending on the model and settings of the used drive recorder 23, the drive recorder 23 may detect an accident such as an impact and save only the videos before and after that, or it may save videos as long as there is capacity in the recording medium and overwrite the old data in order. The staff 13 appropriately cuts out the necessary parts of the video from the videos with various forms. The staff 13 may perform the video cutting operation using the video cutting support software operating on the computer system 11. The data of the cut-out video is stored in the cloud storage 12 (step S113). The fact that the cut-out video data is stored in the cloud storage 12 is notified to the damage insurance company 40.

[0048] The staff 42 of the casualty insurance company 40 downloads the clipped video data from the cloud storage 12 (step S114). The staff 42 may download not only the clipped video data but also various types of information obtained by the load service staff on-site and uploaded to the cloud storage 12 together. The staff 42 refers to the downloaded videos and the like and performs various procedures regarding insurance payment and the like (step S115). For example, the staff 42 contacts the driver 22, inquires about the situation of the accident or the like, analyzes the occurrence situation of the accident or the like with reference to the video, determines the negligence ratio and the like, and proceeds with the process. At this time, the reception information created by the system provider 10 may be provided to the casualty insurance company 40 via the cloud storage 12. In this way, a series of processes is completed.

[0049] Generally, the video data recorded in the drive recorder 23 is provided to the casualty insurance company 40 by the driver 22. At this time, the driver 22, for example, takes out the recording medium installed in the drive recorder 23, sends it to the casualty insurance company 40, sends the recording medium on which a copy thereof is recorded to the casualty insurance company 40, or uploads it to an appropriate server and notifies the casualty insurance company 40 to that effect. However, for the driver 22, the opportunity to perform the operation of providing the video data to the casualty insurance company 40 is extremely rare, and in some cases, it may be difficult for some people to perform such an operation promptly. Thus, the video data providing operation becomes a burden on the driver 22, and the delay in this operation may cause the processing in the casualty insurance company 40 to be delayed.

[0050] On the other hand, in the system 1 according to the present embodiment, since the load service staff 31 who rushed to the site performs the video data providing operation, the burden on the driver 22 is reduced, and the video data is surely provided to the casualty insurance company 40. At this time, for example, even if a plurality of drive recorders 23 are installed in the automobile 21, all the video data is surely provided, and necessary information such as information regarding the drive recorder 23 is also provided to the casualty insurance company 40 without omission.

[0051] In addition, since the load service staff 31 who is in cooperation with the casualty insurance company 40 contacts the driver 22 at the scene, the load service staff 31 can explain a series of subsequent procedures to the driver 22, which also helps to relieve the driver 22's anxiety.

[0052] In addition, the system provider 10 appropriately extracts the necessary video from the videos retrieved from the drive recorder 23. Since the casualty insurance company 40 receives the provided video data, the labor of examining the video at the casualty insurance company 40 is reduced.

[0053] In the above-described embodiment, an example is shown in which the load service staff 31 uploads the video data after returning to the load service base 34. However, if the information terminal 33 has a communication function that can upload the video at a sufficiently high speed even at the scene, the video data may be uploaded from the scene to the cloud storage 12 using the information terminal 33.

[0054] [Second Embodiment] The second embodiment will be described with reference to FIG. 3. FIG. 3 is a flowchart showing an outline of actions, processes, etc. performed in the second embodiment. The description will focus on the differences from the first embodiment. The description of the points common to the first embodiment will be omitted. This embodiment is different from the first embodiment in that the information terminal 33 has a sufficiently high-speed communication function that can upload video data from the scene to the cloud storage 12, and an application that can appropriately extract video data is installed on the information terminal 33.

[0055] The same operations as those in steps S101 to S107 of the first embodiment are performed. That is, briefly speaking, for the automobile 21, when a trouble such as an accident occurs, the driver 22 requests rescue using the information terminal 24 (step S201). The system provider 10 that has received the rescue request from the driver 22 accepts the rescue request (step S202), records the information regarding the received trouble as received information in the computer system 11 (step S203), and arranges the necessary road services (step S204). The road service staff 31 who has received the dispatch request dispatches and rushes to the driver 22 who has requested rescue (step S205) and performs rescue activities (step S206).

[0056] The road service staff 31 copies the video data recorded in the drive recorder 23 provided in the automobile 21 to the information terminal 33 carried by himself / herself (step S207). The road service staff 31 uses the information terminal 33 on which a dedicated application operates to cut out the video of the part related to the accident or the like from the copied video (step S208). This application has functions such as reducing and displaying the images at each time point of the video and cutting out the video between the specified start point and end point. After cutting out the video, the road service staff 31 uploads the cut-out video to the cloud storage 12 (step S209).

[0057] The cloud storage 12 that has received the cut-out video data stores the cut-out video data (step S210). The subsequent processing is the same as that in steps S114 to S115 of the first embodiment. That is, briefly speaking, the fact that the cut-out video data is stored in the cloud storage 12 is notified to the damage insurance company 40. The staff 42 of the damage insurance company 40 downloads the cut-out video data from the cloud storage 12 (step S211). The staff 42 also refers to the downloaded video and performs various procedures regarding insurance payment and the like (step S212). In this way, a series of processing is completed.

[0058] In the first embodiment, after the load service staff 31 returns to the load service base 34, the video data is uploaded to the cloud storage 12, and then the staff 13 in charge at the system provider 10 performs the video clipping operation. Therefore, it is possible that the video data is provided to the damage insurance company 40 on the day after a trouble occurs or the like. On the other hand, according to the present embodiment, at the scene where the trouble occurs, the video clipping operation is performed by the information terminal 33 carried by the load service staff 31, and the video data after clipping is uploaded to the cloud storage 12 on the spot. Therefore, the video data is provided to the damage insurance company 40 on the day when the trouble occurs. For this reason, the damage insurance company 40 can quickly grasp the situation of an accident or the like and quickly respond to the accident or the like.

[0059] [Third Embodiment] The third embodiment will be described with reference to FIG. 4. FIG. 4 is a flowchart showing an outline of actions, processes, etc. performed in the third embodiment. The description will focus on the differences from the second embodiment. The description of the points common to the first and second embodiments will be omitted.

[0060] The same operations as those in steps S201 to S207 of the second embodiment are performed. That is, briefly described, when a trouble such as an accident occurs in the automobile 21, the driver 22 requests rescue using the information terminal 24 (step S301). The system provider 10 that has received the rescue request from the driver 22 accepts the rescue request (step S302), records the information on the received trouble as reception information in the computer system 11 (step S303), and arranges the necessary load service (step S304). The load service staff 31 who has received the dispatch request dispatches and rushes to the driver 22 who has requested rescue (step S305) and performs rescue activities (step S306).

[0061] The load service staff member 31 copies the video data recorded in the drive recorder 23 installed in the vehicle 21 to the information terminal 33 carried by himself / herself (step S307). In the present embodiment, the load service staff member 31 uploads the copied video to the cloud storage 12 using the information terminal 33 on which a dedicated application operates (step S308).

[0062] The cloud storage 12 that has received the video data stores the video data (step S309). The processing of the video data stored in the cloud storage 12 may be performed by the staff member 13 as in the first embodiment described above. Also, at that time, the staff member 13 may perform operations such as clipping the video using an application having the same functions as the application operating on the information terminal 33 in the second embodiment. In the present embodiment, in particular, the analysis regarding the video data stored in the cloud storage 12 is performed by the computer system 11 (step S310). For example, parts related to an accident or the like are specified from the video data, and the video of the parts related to the accident or the like is clipped. Further, based on the clipped video, the situation of the accident or the like is analyzed. This analysis may include, for example, specifying the negligence ratio of the accident or the like. Operations such as clipping and analyzing the video as described above can be performed using technologies related to artificial intelligence (AI) that utilize machine learning such as deep learning. Since the situation of an accident or the like can be relatively easily classified into several similar patterns, it is relatively easy to construct an AI using supervised learning or the like. The analysis result of the video by the computer system 11 is stored in the cloud storage 12 (step S311).

[0063] On the other hand, the on-site road service staff 31 not only uploads the video of the drive recorder 23, but also listens to the trouble situation such as an accident from the relevant persons at the scene such as the driver 22 (step S312). The road service staff 31 inputs the content heard as on-site information into the information terminal 33 (step S313). The app installed in the information terminal 33 also has a function for situation listening. In this app, items to be confirmed etc. are listed, and the road service staff 31 listens to various information from the driver 22 etc. according to this list. Also, this app is configured to be able to input by selecting from options showing typical situations etc. so as to assist the input, and the road service staff 31 can quickly input the content heard from the driver 22 etc. Further, the road service staff 31 also takes necessary photos at the scene of an accident etc. and registers them as on-site information. In addition, it is preferable that the road service staff 31 collects and inputs various information such as the state of the vehicle body related to an accident etc., the state of the road such as intersections and curves, and the visibility of signals and related objects such as the position of signboards, trees, and the sun. The app operating on the information terminal 33 is preferably configured to assist the road service staff 31 in collecting the necessary information without omission by listing the information to be collected etc. When the input of the on-site information is completed, the road service staff 31 uploads the data of the on-site information to the cloud storage 12 using the information terminal 33 (step S314).

[0064] The cloud storage 12 that has received the on-site information data stores the on-site information data (step S315). The on-site information data may be provided to the casualty insurance company 40 as it is, but in this embodiment, the system provider 10 summarizes it in the form of a report, and the report is provided to the casualty insurance company 40. That is, the reception information recorded in step S303, the video and video analysis results stored in step S311, and the on-site information stored in step S315 are integrated, and a situation analysis is performed (step S316). Then, based on these information and analysis results, a report on the accident or the like is created (step S317). The data of the created report is stored in the cloud storage 12 (step S318).

[0065] The creation of this report may be performed by the staff 13 with the assistance of the computer system 11. In this embodiment, in particular, the creation of the report is performed by the computer system 11. That is, in step S316, the computer system 11 integrates the reception information, the video analysis results, and the on-site information. Also, based on these information, it arranges the occurrence situation of the accident or the like. Based on these information, in step S317, the computer system 11 creates a report. The computer system 11, for example, describes information such as the automobile 21 and the driver 22 in the report based on the reception information, describes information such as the date and time and location of the accident or the like in the report based on the reception information and the on-site information, and describes the occurrence situation of the accident or the like in the report based on the video analysis results and the on-site information. Also, the computer system 11 attaches the video data and the necessary information among the reception information, the video analysis results, and the on-site information to the report. The creation of such a report may also be performed using AI. Since the format of the report is determined, the creation of the report is highly compatible with mechanization.

[0066] When it is notified to the casualty insurance company 40 that the report data has been stored in the cloud storage 12, the casualty insurance company 40 downloads the report data etc. from the cloud storage 12 (step S319). The staff 42 of the casualty insurance company 40 also refers to the downloaded reports etc. and performs various procedures regarding insurance payment etc. (step S320). In this way, a series of processes is completed.

[0067] According to the present embodiment, at the accident site etc., the load service staff 31 listens to the accident situation etc. from the driver 22 etc. and takes photos, collects information etc., so objective information is secured at an early stage. For example, when the staff 42 of the casualty insurance company 40 who has received contact after the accident etc. has been processed listens to the accident situation etc. from the driver 22 by phone, the memory of the driver 22 etc. may be unclear, or it may be difficult for the staff 42 to grasp the situation because they have not seen the accident site etc., and it may be difficult to have smooth communication, and it takes time and effort to grasp the situation. Also, there is a risk that evidence etc. will be lost as time passes. On the other hand, in the present embodiment, objective and highly accurate information is collected at an early stage, so subsequent processing will also be carried out smoothly.

[0068] Also, in the creation of a report using AI etc. performed by the computer system 11, situation analysis is performed using the on-site information acquired by the load service staff 31 and the analysis result of the video taken by the drive recorder 23, so the occurrence situation of an accident etc. can be grasped more accurately and a meaningful report is created.

[0069] Also, since the computer system 11 automatically creates a report, the casualty insurance company 40 can obtain the report quickly. For example, the acquisition of a report that used to take 2 to 3 days due to the involvement of various people in the past will be done on the day of the accident etc. Also, the burden on the casualty insurance company 40 is significantly reduced.

[0070] [Fourth Embodiment] Regarding the fourth embodiment, the description will focus on the differences from the third embodiment. The description of the points common to the third embodiment will be omitted. This embodiment is the case where the drive recorder 23 has a communication function. When an accident or the like occurs, such as when a predetermined acceleration is applied, the drive recorder 23 of this embodiment automatically uploads information such as video data taken and measured acceleration to the cloud storage 12. Other aspects are similar to the third embodiment. FIG. 5 is a flowchart showing an overview of actions and processes performed in the fourth embodiment. This will be described with reference to FIG. 5.

[0071] When a trouble such as an accident occurs, the drive recorder 23 that has detected the occurrence of the trouble automatically uploads data such as the taken video to the cloud storage 12 (step S401). The cloud storage 12 that has received the video data stores the video data (step S402). The processing and analysis of the data such as the video stored in the cloud storage 12 are performed by the staff 13 of the system provider 10 or by the computer system 11 using AI or the like (step S403). The analysis result of the video is stored in the cloud storage 12 (step S404).

[0072] Also, when a trouble such as an accident occurs, the driver 22 requests rescue using the information terminal 24 (step S405). The system provider 10 that has received the rescue request from the driver 22 accepts the rescue request (step S406). At this time, the staff 13 in charge of reception may perform the reception process using the information based on the data sent from the drive recorder 23 stored in the cloud storage 12. Based on the data sent from the drive recorder 23, for example, information such as the severity of an accident or the necessary equipment may be obtained, and if the drive recorder 23 has a positioning system such as GPS, information on the location where the accident or the like occurred may be obtained. The staff 13 of the system provider 10 records the information regarding the received trouble as reception information in the computer system 11 (step S407) and arranges the necessary load service (step S408).

[0073] Upon receiving the dispatch request, the load service staff 31 dispatches and rushes to the driver 22 who has requested rescue (step S409) and conducts rescue operations (step S410). Furthermore, the load service staff 31 listens to the situation of troubles such as accidents from the driver 22, etc., takes photos and conducts other information collection (step S411), inputs the content listened to, etc. into the information terminal 33 as on-site information (step S412), and uploads the data of the on-site information to the cloud storage 12 using the information terminal 33 (step S413).

[0074] The cloud storage 12 that has received the on-site information data stores the on-site information data (step S414). The on-site information data may be directly provided to the damage insurance company 40, but in this embodiment, it is summarized by the system provider 10 in the form of a report, and the report is provided to the damage insurance company 40. That is, the video analysis result saved in step S404, the reception information recorded in step S407, and the on-site information saved in step S414 are integrated, and situation analysis is performed (step S415). Then, based on these information and analysis results, a report on the accident, etc. is created (step S416), and the data of the created report, etc. is stored in the cloud storage 12 (step S417).

[0075] Once the report data is stored in the cloud storage 12, the damage insurance company 40 downloads the report data, etc. from the cloud storage 12 (step S418), and refers to the downloaded report, etc. to conduct various procedures regarding insurance payment, etc. (step S419). In this way, a series of processes are completed.

[0076] According to this embodiment, since the drive recorder 23 is communicable and automatically communicates when an accident or the like occurs, accident reception and subsequent report creation are promptly performed. Further, the system provider 10 can take actions such as contacting the driver 22 when it is considered that an accident or the like has occurred without waiting for a rescue request from the driver 22. Even when the driver 22 cannot make a rescue request for some reason, it is possible to take corresponding actions.

[0077] [Modification Example] When information such as a video is provided from the drive recorder 23 of the fourth embodiment to the system provider 10, the actions that the system provider 10 can take without waiting for a rescue request from the driver 22 are not limited to the dispatch of the load service staff 31. The system provider 10 can also promptly dispatch emergency team members to the scene. In this mechanism, for example, an emergency automatic reporting system such as D-Call Net (registered trademark) can be used. FIG. 6 is a flowchart showing an outline of the actions and processes performed in this case. This will be described with reference to FIG. 6.

[0078] When a trouble such as an accident occurs and an impact equal to or higher than a certain level is detected, the drive recorder 23 automatically uploads data such as the captured video and acceleration to the cloud storage 12 of the system provider 10 (step S501). Here, the system provider 10 and the cloud storage 12 that dispatch the above-mentioned load service staff 31 and the system provider 10 and the cloud storage 12 that dispatch the emergency team members described here may be the same organization or different organizations. The cloud storage 12 that has received the video data stores the video data (step S502). The processing and analysis of the data such as the video stored in the cloud storage 12 are performed by the staff 13 of the system provider 10 or by the computer system 11 using AI or the like (step S503). Based on the analysis result, the system provider 10 requests the fire department and the doctor helicopter base hospital to dispatch an emergency (step S504).

[0079] Upon receiving a dispatch request, the Fire Department and the Doctor Helicopter Base Hospital receive data such as the location, vehicle, and situation of the accident analyzed by the system provider 10 (step S505). The Fire Department and the Doctor Helicopter Base Hospital that have received the data cooperate with each other to determine rescue policies and the like (step S506). Then, based on the determined policy, an ambulance or a doctor helicopter of the Fire Department or the Doctor Helicopter Base Hospital is dispatched (step S507). The members of the ambulance and / or doctor helicopter that have arrived at the scene conduct rescue activities at the scene (step S508). In parallel with the processing of steps S501 to S508, the same processing as in the above-described fourth embodiment can also be performed.

[0080] According to this example, even in the case of a serious accident, emergency team members can be dispatched promptly, and an improvement in the survival rate can be expected.

[0081] As described above, the present invention has been described with reference to preferred embodiments. However, the present invention is not limited to the above-described embodiments, and it goes without saying that various modifications can be made within the scope of the present invention. Also, even if only a part of the elements included in each embodiment is implemented, or a part of the elements included in each embodiment is appropriately combined and implemented, it may be acceptable.

Explanation of Reference Numerals

[0082] 1 System 10 System Provider 11 Computer System 12 Cloud Storage 13 Staff 14 Terminal 21 Automobile 22 Driver 23 Drive Recorder 24 Information Terminal 30 Road Service Provider 31 Road Service Staff 32 Vehicle 33 Information Terminal 34 Road Service Base 35 PC 40 Insurance company 41 Computer system 42 Staff 43 Terminal 50 Communication network

Claims

【Claim 1】 A first program for causing a computer system to function as a computer system that presents an appropriate load service staff member responsible for handling a traffic trouble from among a plurality of load service staff members when second information including that a traffic trouble may have occurred in which a drive recorder configured to record first information including a video related to the traffic trouble has recorded the first information is input; A second program for causing a portable information terminal carried by the load service staff member who departs for the site where the traffic trouble has occurred based on the presentation by the computer system to function as an information terminal configured such that third information including the first information collected by the load service staff member at the site is input; A third program for causing a server to function as a cloud storage configured to receive fourth information including at least the video or a part of the video based on the third information via the information terminal, store fifth information including at least the video or a part of the video based on the fourth information, and enable an insurance company having a relationship with the traffic trouble to access the fifth information A program set for a traffic trouble response system including.

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