Problem Solving Support Device, Problem Solving Support Method, and Problem Solving Support Program

Abstract

A problem-solving assistance device 30 comprises a problem collection unit 31 that collects a problem 410 from a first subject 41, a problem presentation unit 32 that presents the collected problem 410 to a second subject 42, a proposed solution collection unit 33 that collects a proposed solution 420 created by the second subject 42 with respect to the problem 410, a proposed solution presentation unit 34 that presents the collected proposed solution 420 to a third subject 43, and a reception unit 35 that receives, from the third subject 43, a supply of resources 430 necessary to enact the proposed solution 420, whereby the problem-solving assistance device 30 provides assistance to better ensure that problems are solved.

Description

Technical Field

[0001] The present invention relates to a problem-solving support device, a problem-solving support method, and a problem-solving support program.

Background Art

[0002] In various organizations such as companies, government agencies, and local governments, various activities are carried out to solve a certain problem or achieve a certain goal. In such activities, generally, a project is launched, and a technology is expected to support the effective utilization of resources (people, materials, funds, information, etc.) that can be invested in the project as much as possible according to the project situation.

[0003] In relation to such a technology, Patent Document 1 discloses an information processing device that performs information sharing and matching between a plurality of elements and within each element when a project includes funds, facilities, human resources, marketing, services, management, and exports as elements of the project. This device acquires demand information existing in each of the plurality of elements constituting the project as predetermined information. This device acquires supply information existing in each of the plurality of elements constituting the project as predetermined information. This device generates matching information regarding a combination of demand information and supply information that optimizes the balance between the results of the project and the benefits obtained by the user based on the demand information and the supply information. Then, this device presents the generated matching information to users belonging to each of the plurality of elements.

Prior Art Documents

Patent Documents

[0004]

Patent Document 1

Summary of the Invention

Problems to be Solved by the Invention

[0005] In the activities of the above-described project, activities such as extraction of problems, consideration of solutions to the problems, and procurement of resources for executing the solutions are usually carried out by a person having some relation to the project, such as a project member. In this case, for example, the perspective in the consideration of solutions is limited to the perspective of a person related to the project, and there is a tendency that it is difficult to obtain solutions based on new ideas. Also, there is a problem that the procurement sources of resources necessary for executing the solutions are limited to procurement sources related to the project, and sufficient resources for executing the solutions cannot be procured. That is, there is a demand for assisting to more surely realize the solution of the problems. Patent Document 1 cannot be said to be sufficient to solve this problem.

[0006] The main object of the present invention is to assist in more surely realizing the solution of problems.

Means for Solving the Problems

[0007] A problem-solving support apparatus according to an aspect of the present invention includes: a problem collection means for collecting problems from a first subject; a problem presentation means for presenting the collected problems to a second subject; a solution collection means for collecting solutions to the problems created by the second subject; a solution presentation means for presenting the collected solutions to a third subject; and a reception means for receiving an offer of resources necessary for executing the solutions from the third subject.

[0008] In another aspect for achieving the above object, a problem-solving support method according to an aspect of the present invention includes: collecting problems from a first subject by an information processing apparatus; presenting the collected problems to a second subject; collecting solutions to the problems created by the second subject; presenting the collected solutions to a third subject; and receiving an offer of resources necessary for executing the solutions from the third subject.

[0009] Furthermore, from a further perspective of achieving the above object, a problem-solving support program according to an aspect of the present invention causes a computer to execute problem collection processing for collecting problems from a first subject, problem presentation processing for presenting the collected problems to a second subject, solution collection processing for collecting solutions to the problems created by the second subject, solution presentation processing for presenting the collected solutions to a third subject, and reception processing for receiving the provision of resources necessary for executing the solutions from the third subject.

[0010] Furthermore, the present invention can also be realized by a computer-readable non-volatile recording medium storing such a problem-solving support program (computer program).

Advantages of the Invention

[0011] According to the present invention, a problem-solving support device or the like that supports more reliably realizing the solution of problems can be obtained.

Brief Description of the Drawings

[0012]

Figure 1

Figure 2A

Figure 2B

Figure 3

Figure 4

Modes for Carrying Out the Invention

[0013] Hereinafter, embodiments of the present invention will be described in detail with reference to the drawings.

[0014] <First Embodiment> FIG. 1 is a block diagram showing the configuration of a problem-solving support device 10 according to the first embodiment of the present invention. The problem-solving support device 10 is, for example, a device that collects problems from residents in a local government or the like, supports the consideration of solutions to the collected problems, and the procurement of resources required for the execution of the solutions. However, resources represent, for example, human resources, material resources, and financial resources. Human resources represent a person having the ability (skill) required to execute a solution, and more specifically, include, for example, a person having a qualification such as a doctor or a teacher. Material resources represent the members required to execute a solution, and more specifically, include, for example, IT (Information Technology) devices for realizing informatization, heavy machinery used in construction, and the like. Financial resources represent the funds required to execute a solution, and include, for example, the funds required for the procurement of the above-described human resources and material resources. The problem-solving support device 10 may be an information processing device such as a server owned by a local government or the like, or may be an information processing device that provides cloud computing services.

[0015] One or more terminal devices 210 individually used by one or more first subjects 21, one or more terminal devices 220 individually used by one or more second subjects 22, and one or more terminal devices 230 individually used by one or more third subjects 23 are communicably connected to the problem-solving support device 10. The first subject 21, the second subject 22, and the third subject 23 will be described later.

[0016] The terminal devices 210, 220, and 230 are, for example, personal computers, smartphones, or other information processing devices used by the first to third subjects 21 to 23 who use the problem-solving support device 10 to input information to the problem-solving support device 10 or check the information output from the problem-solving support device 10. The terminal devices 210, 220, and 230 are provided with a keyboard and a mouse (not shown) used when inputting information to the problem-solving support device 10, and a display screen (not shown) for displaying the information output from the problem-solving support device 10.

[0017] The problem-solving support device 10 includes a problem collection unit 11, a problem presentation unit 12, a solution collection unit 13, a solution presentation unit 14, a reception unit 15, and a storage unit 16. The problem collection unit 11, the problem presentation unit 12, the solution collection unit 13, the solution presentation unit 14, and the reception unit 15 are examples of a problem collection means, a problem presentation means, a solution collection means, a solution presentation means, and a reception means, respectively, in that order.

[0018] The storage unit 16 is a storage device such as a RAM (Random Access Memory) 903 or a hard disk 904, which will be described later with reference to FIG. 4. The storage unit 16 stores a problem 161, a problem presentation destination determination criterion 162, problem basis information 163, a solution 164, a solution presentation destination determination criterion 165, and resource provision information 166. Details of these pieces of information stored in the storage unit 16 will be described later.

[0019] The problem collection unit 11 collects the problem 161 input by the first subject 21 via the terminal device 210. The first subject 21 is, for example, a resident of a local government who uses the problem-solving support device 10, and the problem 161 is, for example, a problem in daily life that the first subject 21 feels should be solved by the local government. More specifically, the problem 161 is, for example, "There are few medical institutions and sufficient medical services cannot be received", "The traffic volume of automobiles on the road frequently used in daily life is large and dangerous", "Industrial waste is illegally dumped in the neighborhood", and so on.

[0020] The issue collection unit 11 posts information indicating that it accepts issues from residents on, for example, the local government's portal site on the Internet, and collects the issues 161 input by the first target person 21 who viewed the portal site. The issue collection unit 11 stores the collected issues 161 in the storage unit 16.

[0021] The issue presentation unit 12 presents the issues 161 collected by the issue collection unit 11 to one or more second target persons 22 via one or more terminal devices 220. The issue presentation unit 12 may, for example, post the collected issues 161 on the local government's portal site. The second target person 22 is a person who solicits solutions 164 for the issues 161, and is not limited to the residents of the local government that uses the issue solution support device 10. The second target person 22 may be, for example, a person from all over the country, or more broadly, a person from all over the world.

[0022] The issue presentation unit 12 may include an issue attribute determination unit 121, an issue presentation destination determination unit 122, an issue presentation destination learning unit 123, and a search unit 124. The issue attribute determination unit 121, the issue presentation destination determination unit 122, the issue presentation destination learning unit 123, and the search unit 124 are examples of an issue attribute determination means, an issue presentation destination determination means, an issue presentation destination learning means, and a search means, respectively.

[0023] The issue attribute determination unit 121 determines the attribute of the issue 161 by analyzing the collected issue 161. The issue attribute determination unit 121 extracts keywords included in the text by, for example, analyzing the text representing the issue 161 using existing syntax analysis techniques. The issue attribute determination unit 121 determines the attribute of the issue 161 by comparing the extracted keywords with a criterion (not shown) for attribute determination representing the relationship between the keywords and the attribute of the issue 161.

[0024] When the keyword represents a word related to education, for example, the problem attribute determination unit 121 determines the attribute of the problem 161 as an educational problem. When the keyword represents a word related to medical care, for example, the problem attribute determination unit 121 determines the attribute of the problem 161 as a medical problem. When the keyword represents a word related to hygiene, for example, the problem attribute determination unit 121 determines the attribute of the problem 161 as a hygiene problem. When the keyword represents a word related to transportation, for example, the problem attribute determination unit 121 determines the attribute of the problem 161 as a transportation problem. The problem attribute determination unit 121 may store the determination result of the attribute related to the above-described problem 161 in the storage unit 16 in association with an identifier that can identify the problem 161.

[0025] Based on the attribute of the problem 161 determined by the problem attribute determination unit 121 and the problem presentation destination determination criterion 162, the problem presentation destination determination unit 122 determines a second target person 22 who is the solicitation destination of the solution 164 for the problem 161. However, the problem presentation destination determination criterion 162 represents the relationship between the attribute of the problem 161 and the attribute of the second target person 22.

[0026] The problem presentation destination determination criterion 162 is, for example, a criterion given by an administrator or the like of the problem solution support device 10. Alternatively, the problem presentation destination determination criterion 162 may be a learning model generated or updated as a result of learning by the problem presentation destination learning unit 123 about the relationship between the attribute of the problem 161 in the past and the attribute of the second target person 22 who provided the solution 164 for the problem 161.

[0027] When the attribute of the problem 161 is an educational problem, for example, the problem presentation destination determination unit 122 determines the second target person 22 who is the solicitation destination of the solution 164 as an educational-related person such as a teacher. When the attribute of the problem 161 is a medical problem, the problem presentation destination determination unit 122 determines the second target person 22 as a medical-related person such as a doctor.

[0028] When the problem presentation unit 12 presents the problem 161 to a second target person 22 with a specific attribute determined by the problem presentation destination determination unit 122, the problem 161 collected may be posted on the local government's portal site as information for, for example, education-related personnel or medical-related personnel. When there is information representing the email address of the second target person 22 regarding each attribute such as, for example, medical-related personnel or education-related personnel, the problem presentation unit 12 may send an email indicating that the solution 164 for the problem 161 is being solicited to the second target person 22 who is the recipient of the solicitation of the solution 164 for the problem 161.

[0029] The search unit 124 searches for information that can be the basis of the problem 161, for example, on the Internet, by analyzing the collected problem 161 using, for example, the above-described syntax analysis technology. For example, when the problem 161 represents that the traffic volume of automobiles on a certain road of life is large and dangerous, the search unit 124 searches for data on the traffic volume of automobiles regarding the road of life publicly released by the police or the like, or information transmitted in an SNS (Social Networking Service) that mentions the traffic volume of automobiles regarding the road of life. When the problem 161 represents that industrial waste is illegally dumped at a certain location, the search unit 124 searches for information transmitted in an SNS that mentions the illegal dumping. The search unit 124 presents the information that can be the basis of the problem 161 searched as described above to the second target person 22. The search unit 124 may store the information that can be the basis of the searched problem 161 in the storage unit 16.

[0030] The solution collection unit 13 collects the solution 164 for the problem 161 input by the second target person 22 via the terminal device 220 in response to the presentation of the problem 161 and the information that can be the basis of the problem 161 by the problem presentation unit 12. For example, the solution collection unit 13 posts information indicating that the solution 164 for the problem 161 is accepted on the local government's portal site on the Internet, and collects the solution 164 input by the second target person 22 who has viewed the portal site. The solution collection unit 13 stores the collected solution 164 in the storage unit 16.

[0031] The solution collection unit 13 also presents the solution 164 created by a specific target person among the plurality of second target persons 22 to the plurality of second target persons 22. The solution collection unit 13 collects, via the terminal device 220, opinions of the second target persons 22 other than the specific target person regarding the solution 164 created by the specific target person. The solution collection unit 13 stores the collected opinions in the storage unit 16 and presents them to the second target persons 22. The solution collection unit 13 receives information instructing the specific target person among the second target persons 22 to modify the solution 164 created by the specific target person according to the presented opinions. In this way, the solution collection unit 13 provides a discussion forum for the second target persons 22 regarding the collected solution 164.

[0032] The solution presentation unit 14 presents the solution 164 collected by the solution collection unit 13 to one or more third target persons 23 via one or more terminal devices 230. The solution presentation unit 14 may, for example, post the collected solution 164 on the local government's portal site. The third target person 23 is a person who is a source for soliciting resources (human resources, material resources, financial resources, etc.) necessary for the execution of the solution 164, and is not limited to the residents of the local government using the problem-solving support device 10. The third target person 23 may be, for example, people across the country, or even more broadly, people around the world. Also, the population constituting the third target person 23 may be different from the population constituting the second target person 22.

[0033] The solution presentation unit 14 may include a solution attribute determination unit 141, a solution presentation destination determination unit 142, and a solution presentation destination learning unit 143. The solution attribute determination unit 141, the solution presentation destination determination unit 142, and the solution presentation destination learning unit 143 are examples of a solution attribute determination means, a solution presentation destination determination means, and a solution presentation destination learning means, respectively.

[0034] The solution attribute determination unit 141 determines the attributes of the collected solution 164 by analyzing the solution 164. For example, the solution attribute determination unit 141 extracts keywords included in the sentence representing the solution 164 by analyzing the sentence using existing syntactic analysis techniques. The solution attribute determination unit 141 determines the attributes of the solution 164 by comparing the extracted keywords with a criterion (not shown) for attribute determination that represents the relationship between the keywords and the attributes of the solution 164.

[0035] For example, when the keyword represents a word related to informatization by IT devices, the solution attribute determination unit 141 determines the attribute of the solution 164 as informatization. For example, when the keyword represents a word related to road maintenance, the problem attribute determination unit 121 determines the attribute of the solution 164 as road maintenance. For example, when the keyword represents a word related to the maintenance of medical institutions, the solution attribute determination unit 141 determines the attribute of the solution 164 as medical maintenance. The solution attribute determination unit 141 may store the determination result of the attributes related to the solution 164 described above in the storage unit 16 in association with an identifier that can identify the solution 164.

[0036] The solution presentation destination determination unit 142 determines a third target person 23 who is the recruitment destination of the resources required for the execution of the solution 164 based on the attributes of the solution 164 determined by the solution attribute determination unit 141 and the solution presentation destination determination criterion 165. However, the solution presentation destination determination criterion 165 represents the relationship between the attributes of the solution 164 and the attributes of the third target person 23.

[0037] The solution presentation destination determination criterion 165 is, for example, a criterion given by the administrator of the problem-solving support device 10 or the like. Alternatively, the solution presentation destination determination criterion 165 may be a learning model generated or updated as a result of learning by the solution presentation destination learning unit 143 about the relationship between the attributes of the solution 164 in the past and the attributes of the third target person 23 who is the provider of the resources required for the execution of the solution 164.

[0038] When the solution presentation destination determination unit 142 determines, for example, that the attribute of the solution 164 is informatization, it determines the third target person 23 who is the recruitment destination of resources as a business operator or the like who can provide IT equipment. When the attribute of the solution 164 is road maintenance, it determines the third target person 23 as a business operator or the like who conducts business related to road maintenance.

[0039] When the solution presentation unit 14 presents the solution 164 to the third target person 23 with a specific attribute determined by the solution presentation destination determination unit 142, the collected solution 164 may be posted on the local government's portal site as information for, for example, educational personnel or medical personnel. When the solution presentation unit 14 has information representing the email address of the third target person 23 regarding each attribute such as medical personnel or educational personnel, it may send an email indicating that it solicits resources necessary for the execution of the solution 164 to the third target person 23 who is the recruitment destination of the resources necessary for the execution of the solution 164.

[0040] The solution presentation destination determination unit 142 also narrows down the recruitment destination based on the relationship between the above-described attribute of the solution 164 and the attribute of the third target person 23 with respect to the human resources and physical resources among the resources necessary for the execution of the solution 164. Regarding the financial resources, the third target person 23 may be determined so as to conduct a wide-ranging recruitment without narrowing down the recruitment destination. For example, the human resources necessary for the execution of the solution 164 are often limited to specific persons having the capabilities necessary for the execution of the solution 164. In addition, the providers who can provide equipment and the like, which are physical resources necessary for the execution of the solution 164, are often limited to specific persons or business operators. On the other hand, the financial resources necessary for the execution of the solution 164 are resources that anyone can provide through a donation mechanism such as crowdfunding or hometown tax payment if they agree with the solution 164. In this case, the solution presentation destination determination criterion 165 represents the relationship between the attribute of the solution 164 and the attribute of the third target person 23 who is the provider of the human resources and physical resources necessary for the execution of the solution 164.

[0041] Upon receiving the presentation of Solution 164 by the Solution Presenting Unit 14, the Reception Unit 15 receives resource provision information 166 indicating the intention of the third target person 23 to provide the resources necessary for the execution of Solution 164, which is input via the terminal device 230. For example, the Reception Unit 15 posts information indicating that it accepts the provision of resources necessary for the execution of Solution 164 on the local government's portal site on the Internet, and receives the resource provision information 166 input by the third target person 23 who views the portal site. The Reception Unit 15 stores the received resource provision information 166 in the Storage Unit 16.

[0042] The Reception Unit 15 may present the received resource provision information 166 to the third target person 23 at any time. The Reception Unit 15 may also present the resource provision information 166 to the first target person 21 and the second target person 22 at any time. Furthermore, the Reception Unit 15 may present the execution status of Solution 164 using the resources indicated by the resource provision information 166 to the first target person 21, the second target person 22, and the third target person 23 at any time. However, the information (not shown) indicating the execution status of Solution 164 is stored in the Storage Unit 16 and updated by the administrator of the problem-solving support device 10 or the like.

[0043] Next, with reference to the flowcharts of FIGS. 2A and 2B, the operation (processing) of the problem-solving support device 10 according to the present embodiment will be described in detail.

[0044] The Problem Collection Unit 11 collects the problem 161 input to the terminal device 210 by the first target person 21, and stores the collected problem 161 in the Storage Unit 16 (step S101). The search unit 124 of the Problem Presenting Unit 12 searches, for example, the Internet for information that can be the basis of the problem 161 by analyzing the collected problem 161 (step S102). The problem attribute determination unit 121 of the problem presenting unit 12 determines the attribute of the problem 161 by analyzing the problem 161 (steps S102 and S103 are in any order) (step S103).

[0045] The problem presentation destination determination unit 122 of the problem presentation unit 12 determines the second target person 22 who is the solicitation destination of the solution 164 based on the attribute of the problem 161 and the problem presentation destination determination criterion 162 (step S104). The problem presentation unit 12 presents the collected problem 161 and the information that can be the basis of the problem 161 to the second target person 22 via the terminal device 220 (step S105).

[0046] The solution collection unit 13 collects the solution 164 for the problem 161 input by the second target person 22 into the terminal device 220 according to the problem 161 presented to the second target person 22 (step S106). The solution collection unit 13 presents the solution 164 input by a certain second target person 22 to another second target person 22 via the terminal device 220 (step S107). The solution collection unit 13 collects the opinions input by another second target person 22 into the terminal device 220 regarding the solution 164 input by a certain second target person 22 (step S108). The solution collection unit 13 presents the collected opinions to the second target person 22 who is the solicitation destination of the solution 164 (step S109).

[0047] The solution attribute determination unit 141 of the solution presentation unit 14 determines the attribute of the solution 164 by analyzing the collected solution 164 (steps S107 to S109 and step S110 are in any order) (step S110). The solution presentation destination determination unit 142 of the solution presentation unit 14 determines the third target person 23 who is the solicitation destination of the resources required for the execution of the solution 164 based on the attribute of the solution 164 and the solution presentation destination determination criterion 165 (step S111).

[0048] The solution presentation unit 14 presents the collected solution 164 to the third target person 23 via the terminal device 230 (step S112). The reception unit 15 receives resource provision information 166 indicating the intention to provide the resources necessary for the execution of the solution 164, which is input to the terminal device 230 by the third target person 23, in response to the solution 164 presented to the third target person 23 (step S113). The reception unit 15 presents the received resource provision information 166 and the execution status of the solution 164, which is updated at any time, to the first target person 21, the second target person 22, and the third target person 23 via the terminal devices 210, 220, and 230 (step S114), and the overall process ends.

[0049] The problem-solving support device 10 according to the present embodiment can support more reliably realizing the solution of the problem. The reason is that the problem-solving support device 10 collects the problem 161 from the first target person 21 who is a party to the problem 161, and provides an environment in which the second target person 22 and the third target person 23 different from the first target person 21 can participate in the consideration of the solution 164 for the problem 161 and the provision of the resources necessary for the execution of the solution 164.

[0050] Hereinafter, the effects achieved by the problem-solving support device 10 according to the present embodiment will be described in detail.

[0051] In the activities of a project in an organization, activities such as extraction of problems, consideration of solutions for the problems, and procurement of resources for executing the solutions are usually carried out by a person having some relationship with the project, such as a project member. In this case, for example, the perspectives in the consideration of solutions are limited to the perspectives of the people involved in the project, and it tends to be difficult to obtain solutions based on new ideas. Also, there is a problem that the procurement sources of the resources necessary for the execution of the solution are limited to the procurement sources related to the project, and the resources for executing the solution cannot be procured sufficiently. That is, there is a demand for supporting more reliably realizing the solution of the problem.

[0052] In response to such problems, the problem-solving support apparatus 10 according to the present embodiment includes a problem collection unit 11, a problem presentation unit 12, a solution collection unit 13, a solution presentation unit 14, and a reception unit 15, and operates as described above with reference to FIGS. 1 to 2B. That is, the problem collection unit 11 collects a problem 161 from a first target person 21. The problem presentation unit 12 presents the collected problem 161 to a second target person 22. The solution collection unit 13 collects a solution 164 for the problem 161 created by the second target person 22. The solution presentation unit 14 presents the collected solution 164 to a third target person 23. And the reception unit 15 receives the provision of resources necessary for the execution of the solution 164 from the third target person 23. That is, the problem-solving support apparatus 10 enables various people other than the parties to the problem 161 to participate in the consideration of the solution 164 and the provision of resources for executing the solution 164, thereby enabling the solution of the problem 161 to be realized more surely.

[0053] Further, the problem-solving support apparatus 10 according to the present embodiment determines the attribute of the problem 161 by analyzing the problem 161, and based on the determined attribute of the problem 161 and a problem presentation destination determination criterion 162 that represents the relationship between the attribute of the problem 161 and the attribute of the second target person 22, the second target person 22 is determined. That is, the problem-solving support apparatus 10 narrows down the second target person 22, who is the solicitation destination of the solution 164, to a target person who can be expected to provide an appropriate solution 164 according to the attribute of the problem 161, so that the solicitation of the solution 164 can be performed efficiently.

[0054] Further, the problem-solving support apparatus 10 according to the present embodiment generates or updates the problem presentation destination determination criterion 162 by learning the relationship between the attribute of the problem 161 and the attribute of the second target person 22. Thereby, the problem-solving support apparatus 10 can gradually improve the accuracy of narrowing down the second target person 22, who is the solicitation destination of the solution 164.

[0055] In addition, the problem-solving support device 10 according to the present embodiment searches for information that can be the basis of the problem 161 by analyzing the problem 161, and presents the searched information that can be the basis of the problem 161 to the second target person 22. Then, the problem-solving support device 10 presents the solution 164 created by a specific target person among the plurality of second target persons 22 to the second target persons 22, and collects opinions from the second target persons 22 other than the specific target person regarding the solution 164 created by the specific target person. That is, the problem-solving support device 10 provides a place for the second target persons 22 to discuss the solution 164 based on the data representing the facts that are the basis of the problem 161, so that it can support the creation of an appropriate solution 164 by the second target persons 22.

[0056] In addition, the problem-solving support device 10 according to the present embodiment determines the attribute of the solution 164 by analyzing the solution 164, and determines the third target person 23 based on the determined attribute of the solution 164 and the solution presentation destination determination criterion 165 that represents the relationship between the attribute of the solution 164 and the attribute of the third target person 23. That is, the problem-solving support device 10 narrows down the third target person 23, who is the recruitment destination of the resources required for the execution of the solution 164, to the target person who can be expected to provide the resources according to the attribute of the solution 164, so that the recruitment of resource provision can be efficiently performed.

[0057] In addition, the problem-solving support device 10 according to the present embodiment generates or updates the solution presentation destination determination criterion 165 by learning the relationship between the attribute of the solution 164 and the attribute of the third target person 23. Thereby, the problem-solving support device 10 can gradually improve the accuracy of narrowing down the third target person 23, who is the recruitment destination of the resources required for the execution of the solution 164.

[0058] In addition, the problem-solving support device 10 according to the present embodiment narrows down the third target person 23, who is the source of recruitment of resources, with respect to the physical resources and financial resources among the resources required for the execution of the solution 164. With regard to financial resources, recruitment is carried out from a wide range of target persons without narrowing down the third target person 23. As a result, the problem-solving support device 10 can efficiently recruit human resources and physical resources for which the providers capable of providing resources are limited, and can widely carry out the recruitment of financial resources for which the providers capable of providing resources are not limited.

[0059] In addition, the problem-solving support device 10 according to the present embodiment presents the status of the received resource offers to the third target person 23. As a result, for example, effects such as promoting competition in the resource offer for solving the problem 161 for improving the brand image between companies, or promoting the resource offer for the problem 161 for which resources have not been collected can be expected. Therefore, the problem-solving support device 10 can support the more reliable realization of the solution to the problem 161.

[0060] Note that the problem-solving support device 10 is not limited to a device that collects problems from residents, examines solutions to the collected problems, and supports the procurement of resources required for the execution of the solutions in local governments and the like. The problem-solving support device 10 may be, for example, a device that supports an organization such as a company or a non-profit organization in soliciting solutions to problems in a certain department within the organization from the entire organization and soliciting the provision of resources capable of executing the solutions from other departments having the resources.

[0061] <Second Embodiment> FIG. 3 is a block diagram showing the configuration of a problem-solving support device 30 according to the second embodiment of the present invention. The problem-solving support device 30 includes a problem collection unit 31, a problem presentation unit 32, a solution collection unit 33, a solution presentation unit 34, and a reception unit 35. However, the problem collection unit 31, the problem presentation unit 32, the solution collection unit 33, the solution presentation unit 34, and the reception unit 35 are examples of a problem collection means, a problem presentation means, a solution collection means, a solution presentation means, and a reception means, respectively.

[0062] The problem collection unit 31 collects a problem 410 from a first target person 41. The first target person 41 is, for example, a person similar to the first target person 21 according to the first embodiment. The problem 410 is, for example, a problem similar to the problem 161 according to the first embodiment. The problem collection unit 31 operates, for example, in the same manner as the problem collection unit 11 according to the first embodiment.

[0063] The problem presentation unit 32 presents the collected problem 410 to a second target person 42. The second target person 42 is, for example, a person similar to the second target person 22 according to the first embodiment. The problem presentation unit 32 operates, for example, in the same manner as the problem presentation unit 12 according to the first embodiment.

[0064] The solution collection unit 33 collects a solution 420 to the problem 410 created by the second target person 42. The solution 420 is, for example, a solution similar to the solution 164 according to the first embodiment. The solution collection unit 33 operates, for example, in the same manner as the solution collection unit 13 according to the first embodiment.

[0065] The solution presentation unit 34 presents the collected solution 420 to a third target person 43. The third target person 43 is, for example, a person similar to the third target person 23 according to the first embodiment. The solution presentation unit 34 operates, for example, in the same manner as the solution presentation unit 14 according to the first embodiment.

[0066] The reception unit 35 receives the provision of resources 430 necessary for the execution of the solution 420 from the third target person 43. The resources 430 are, for example, resources represented by the resource provision information 166 according to the first embodiment. The reception unit 35 operates, for example, in the same manner as the reception unit 15 according to the first embodiment.

[0067] The problem-solving support apparatus 30 according to the present embodiment can support to more surely realize the solution of the problem. The reason is that the problem-solving support apparatus 30 collects the problem 410 from the first target person 41 who is the person concerned with the problem 410, and provides an environment in which a second target person 42 and a third target person 43 different from the first target person 41 can participate in the consideration of the solution 420 for the problem 410 and the provision of the resources 430 necessary for the execution of the solution 420.

[0068] <Hardware configuration example> In each of the above-described embodiments, each part in the problem-solving support apparatus 10 shown in FIG. 1 or the problem-solving support apparatus 30 shown in FIG. 3 can be realized by dedicated HW (Hardware) (electronic circuit). Further, in FIGS. 1 and 3, at least the following configurations can be regarded as functional (processing) units (software modules) of a software program. · Problem collection units 11 and 31, · Problem presentation units 12 and 32, · Solution collection units 13 and 33, · Solution presentation units 14 and 34, · Reception units 15 and 35, · Storage control function in the storage unit 16.

[0069] However, the classification of each part shown in these drawings is a configuration for convenience of explanation, and various configurations can be assumed in implementation. An example of the hardware environment in this case will be described with reference to FIG. 4.

[0070] FIG. 4 is a diagram exemplarily explaining the configuration of an information processing apparatus 900 (computer) capable of realizing the problem-solving support apparatus 10 according to the first embodiment of the present invention or the problem-solving support apparatus 30 according to the second embodiment. That is, FIG. 4 shows the configuration of a computer (information processing apparatus) capable of realizing the problem-solving support apparatuses 10 and 30 shown in FIGS. 1 and 3, and represents a hardware environment capable of realizing each function in the above-described embodiments.

[0071] The information processing apparatus 900 shown in FIG. 4 includes the following as components, but may not include some of the following components. · CPU (Central Processing Unit) 901, · ROM (Read Only Memory) 902, · RAM (Random Access Memory) 903, · Hard disk (storage device) 904, · Communication interface with external devices 905, · Bus 906 (communication line), · Reader / writer 908 capable of reading and writing data stored in a recording medium 907 such as a CD-ROM (Compact Disc Read Only Memory), · Input / output interface 909 such as a monitor, speaker, keyboard, etc.

[0072] That is, the information processing apparatus 900 including the above components is a general computer in which these components are connected via the bus 906. The information processing apparatus 900 may include a plurality of CPUs 901, or may include a CPU 901 configured by a multi-core. The information processing apparatus 900 may include a GPU (Graphical Processing Unit) (not shown) in addition to the CPU 901.

[0073] Then, the present invention described by taking the above-described embodiment as an example supplies a computer program capable of realizing the following functions to the information processing apparatus 900 shown in FIG. 4. The functions are the above-described configurations in the block configuration diagrams (FIGS. 1 and 3) referred to in the description of the embodiment, or the functions of the flowcharts (FIGS. 2A and 2B). The present invention is then achieved by reading the computer program into the CPU 901 of the hardware, interpreting, and executing it. Further, the computer program supplied into the apparatus may be stored in a readable volatile memory (RAM 903), or a non-volatile storage device such as ROM 902 or hard disk 904.

[0074] Also, in the above case, a general procedure can be adopted for the method of supplying a computer program into the hardware. As such a procedure, for example, there are a method of installing it into the device via various recording media 907 such as a CD-ROM, and a method of downloading it from the outside via a communication line such as the Internet. And in such a case, the present invention can be regarded as being constituted by the code constituting such a computer program or the recording medium 907 in which the code is stored.

[0075] As described above, the present invention has been described by taking the above-described embodiments as exemplary examples. However, the present invention is not limited to the above-described embodiments. That is, within the scope of the present invention, various aspects understandable by those skilled in the art can be applied.

[0076] In addition, part or all of each of the above-described embodiments can also be described as follows in the appended claims. However, the present invention exemplarily described by the above-described embodiments is not limited to the following.

[0077] (Appended Claim 1) Problem collection means for collecting problems from a first target person, Problem presentation means for presenting the collected problems to a second target person, Solution collection means for collecting solutions to the problems created by the second target person, Solution presentation means for presenting the collected solutions to a third target person, Reception means for receiving the provision of resources necessary for the execution of the solution from the third target person, A problem-solving support device comprising:

[0078] (Appended Claim 2) The problem presentation means Problem attribute determination means for determining the attributes of the problem by analyzing the problem, Problem presentation destination determination means for determining the second target person based on the determined attributes of the problem and problem presentation destination determination criteria, comprising The problem presentation destination determination criterion represents the relationship between the attribute of the problem and the attribute of the second target person. The problem-solving support device according to Appendix 1.

[0079] (Appendix 3) The problem presentation means further comprises problem presentation destination learning means for generating or updating the problem presentation destination determination criterion by learning the relationship between the attribute of the problem and the attribute of the second target person. The problem-solving support device according to Appendix 2.

[0080] (Appendix 4) The problem presentation means includes search means for searching for information that can be the basis of the problem by analyzing the problem and presenting the searched information that can be the basis of the problem to the second target person. The solution collection means presents the solution created by a specific target person among a plurality of the second target persons to the second target person and collects opinions from the second target persons other than the specific target person regarding the solution created by the specific target person. The problem-solving support device according to any one of Appendices 1 to 3.

[0081] (Appendix 5) The solution presentation means includes solution attribute determination means for determining the attribute of the solution by analyzing the solution, and solution presentation destination determination means for determining the third target person based on the determined attribute of the solution and the solution presentation destination determination criterion. comprising The solution presentation destination determination criterion represents the relationship between the attribute of the solution and the attribute of the third target person. The problem-solving support device according to any one of Appendices 1 to 4.

[0082] (Appendix 6) The solution presentation means The solution presentation destination learning means for generating or updating the solution presentation destination determination criteria by learning the relationship between the attributes of the solution and the attributes of the third target person is further provided. The problem-solving support device according to Appendix 5.

[0083] (Appendix 7) The resources include human resources, physical resources, and financial resources. The solution presentation destination determination criteria represent the relationship between the attributes of the solution and the attributes of the third target person who is the provider of the human resources and the physical resources. The problem-solving support device according to Appendix 5 or Appendix 6.

[0084] (Appendix 8) The reception means presents the status of the provided resources received to the third target person. The problem-solving support device according to any one of Appendices 1 to 7.

[0085] (Appendix 9) The reception means presents the execution status of the solution to the first target person, the second target person, and the third target person. The problem-solving support device according to any one of Appendices 1 to 8.

[0086] (Appendix 10) The first target person is included in the second target person and the third target person. The problem-solving support device according to any one of Appendices 1 to 9.

[0087] (Appendix 11) By an information processing device Collect problems from the first target person Present the collected problems to the second target person Collect solutions to the problems created by the second target person Present the collected solutions to the third target person Receive the provision of resources necessary for the execution of the solution from the third target person Problem-solving support method.

[0088] (Appendix 12) A problem collection process for collecting problems from a first target person, A problem presentation process for presenting the collected problems to a second target person, A solution collection process for collecting solutions to the problems created by the second target person, A solution presentation process for presenting the collected solutions to a third target person, A reception process for receiving the provision of resources necessary for the execution of the solution from the third target person, A recording medium storing a problem-solving support program for causing a computer to execute the above.

[0089] This application claims priority based on Japanese Patent Application No. 2021-204069 filed on December 16, 2021, and incorporates all of its disclosures herein.

Explanation of reference numerals

[0090] 10 Problem-solving support device 11 Problem collection unit 12 Problem presentation unit 121 Problem attribute determination unit 122 Problem presentation destination determination unit 123 Problem presentation destination learning unit 124 Search unit 13 Solution collection unit 14 Solution presentation unit 141 Solution attribute determination unit 142 Solution presentation destination determination unit 143 Solution presentation destination learning unit 15 Reception unit 16 Storage unit 161 Problem 162 Problem presentation destination determination criteria 163 Problem basis information 164 Solution 165 Solution presentation destination determination criteria 166 Resource provision information 21 First target person 210 Terminal device 22 Second subject 220 Terminal device 23 Third subject 230 Terminal device 30 Problem-solving support device 31 Problem collection unit 32 Problem presentation unit 33 Solution collection unit 34 Solution presentation unit 35 Reception unit 41 First subject 410 Problem 42 Second subject 420 Solution 43 Third subject 430 Resource 900 Information processing device 901 CPU 902 ROM 903 RAM 904 Hard disk (storage device) 905 Communication interface 906 Bus 907 Recording medium 908 Reader / writer 909 Input / output interface

Claims

1. Problem collection means for collecting problems from a first target person, Problem presentation means for presenting the collected problems to a second target person, Solution collection means for collecting solutions to the problems created by the second target person, Solution presentation means for presenting the collected solutions to a third target person, Receiving means for receiving the provision of resources necessary for the execution of the solution from the third target person, comprising: The problem presentation means: extracts keywords included in the text representing the problem using syntactic analysis technology, and collates the keywords with a criterion for attribute determination representing the relationship between the keywords and the attributes of the problem to determine the attributes of the problem; problem attribute determination means; A problem-solving support device having problem presentation destination determination means for determining the second target person based on a problem presentation destination determination criterion representing the relationship between the attributes of the problem and the attributes of the second target person and the determined attributes of the problem.

2. The problem presentation means: further comprises problem presentation destination learning means for generating or updating the problem presentation destination determination criterion by learning the relationship between the attributes of the problem and the attributes of the second target person, The problem-solving support device according to claim 1.

3. The problem presentation means includes search means for searching for information that can be the basis of the problem by analyzing the problem and presenting the searched information that can be the basis of the problem to the second target person, The solution collection means presents the solution created by a specific target person among a plurality of the second target persons to the second target person, and collects opinions from the second target persons other than the specific target person regarding the solution created by the specific target person. The problem-solving support device according to claim 1 or claim 2.

4. The solution presentation means: solution attribute determination means for determining the attributes of the solution by analyzing the solution, solution presentation destination determination means for determining the third target person based on the determined attributes of the solution and a solution presentation destination determination criterion, comprising: The solution presentation destination determination criterion represents the relationship between the attributes of the solution and the attributes of the third target person, The problem-solving support device according to any one of claims 1 to 3.

5. The solution presentation means: The solution presentation destination learning means for generating or updating the solution presentation destination determination criteria by learning the relationship between the attributes of the solution and the attributes of the third target person is further provided. The problem-solving support device according to claim 4.

6. The resources include human resources, physical resources, and financial resources. The solution presentation destination determination criteria represent the relationship between the attributes of the solution and the attributes of the third target person who is the provider of the human resources and the physical resources. The problem-solving support device according to claim 4 or claim 5.

7. The reception means presents the status of the reception of the provided resources to the third target person. The problem-solving support device according to any one of claims 1 to 6.

8. By an information processing device Collect problems from the first target person, Extract keywords included in the sentence representing the problem using syntax analysis technology, Collate the extracted keywords with the criteria for determining attributes representing the relationship between the keywords and the attributes of the problem to determine the attributes of the problem, Based on the problem presentation destination determination criteria representing the relationship between the attributes of the problem and the attributes of the second target person and the determined attributes of the problem, determine the second target person, Present the collected problem to the second target person, Collect solutions to the problem created by the second target person, Present the collected solutions to a third target person, Receive the provision of resources necessary for the execution of the solution from the third target person. Problem-solving support method.

9. A problem collection process for collecting problems from the first target person, An extraction process for extracting keywords included in the sentence representing the problem using syntax analysis technology, A determination process for determining the attributes of the problem by collating the extracted keywords with the criteria for determining attributes representing the relationship between the keywords and the attributes of the problem, A determination process for determining the second target person based on the problem presentation destination determination criteria representing the relationship between the attributes of the problem and the attributes of the second target person and the determined attributes of the problem, A problem presentation process for presenting the collected problem to the second target person, A solution collection process for collecting solutions to the problem created by the second target person, A solution presentation process for presenting the collected solutions to a third target person, A reception process for receiving the provision of resources necessary for the execution of the solution from the third target person, A problem-solving support program for causing a computer to execute.

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