Information processing system

Abstract

To provide an information processing system, an information processing method and program configured to create a list of post information posted to a plurality of posting sites.SOLUTION: In an information processing system, a management server 10 includes: acquisition means for acquiring, from a posting site server 20 storing post information posted from a user 31 who has used a predetermined store 32, post information corresponding to each of stores that form a store group in association with a business operator that manages the store 32; and output means for outputting a list of the post information corresponding to each of the stores that form the store group, the post information being acquired from the post site server 20.SELECTED DRAWING: Figure 1

Description

Technical Field

[0001] The present invention relates to an information processing system, an information processing method, and a program.

Background Art

[0002] In recent years, a plurality of posting sites, which are websites that disclose posting information representing evaluations and usage statuses by users for stores and products, have been opened on the Internet. In such posting sites, for example, when posting information such as photos of the interior of a store or dishes, articles describing the atmosphere of the store and the impressions of use, etc. are posted by users, such posting information is publicly available for general users to view in a state where it is grouped by store or by product. As a result, general users can select stores and products with reference to the posting information.

[0003] On the other hand, posting information by users of stores or products may not be appropriate for the stores or products, and the reliability of the posting information becomes a problem. In order to solve such problems, on the store side or the product providing side, manual monitoring of posting information or evaluation of the posting users is also carried out. For example, Patent Document 1 describes a technique of evaluating a poster according to the number of past posts and the number of adopted posts of the poster, and acquiring posting information by a poster with a high evaluation.

Prior Art Documents

Patent Documents

[0004]

Patent Document 1

Summary of the Invention

Problems to be Solved by the Invention

[0005] However, in the method of Patent Document 1 described above, a user who wants to refer to the posted information can only refer to the posted information by some posters and cannot refer to the posted information of all posters. For this reason, it is desirable to disclose the posted information of all posters. On the other hand, it is necessary for the store side or the product providing side to manually monitor the posted information so that appropriate posted information is disclosed. However, when the posted information is posted on a plurality of posting sites, there arises a problem that it takes time and effort to manually monitor the posted information.

[0006] For this reason, an object of the present invention is to provide an information processing system that can solve the problem of the above-described problem that it takes time and effort to manually monitor the posted information posted on a plurality of posting sites.

Means for Solving the Problem

[0007] An information processing system according to an aspect of the present invention includes acquisition means for acquiring the posted information corresponding to a specific object from each of a plurality of posting sites that disclose the posted information posted by users who have used a predetermined object on the Internet; output means for outputting to display in a list the posted information corresponding to the specific object acquired from each of the plurality of posting sites; and has the following configuration.

[0008] Further, an information processing method according to an aspect of the present invention includes acquiring the posted information corresponding to a specific object from each of a plurality of posting sites that disclose the posted information posted by users who have used a predetermined object on the Internet, and outputting to display in a list the posted information corresponding to the specific object acquired from each of the plurality of posting sites, has the following configuration.

[0009] Further, a program according to an aspect of the present invention causes an information processing apparatus Obtaining means for obtaining the posting information corresponding to a specific object from each of a plurality of posting sites that publicly display posting information posted by users who have used a predetermined object on the Internet; Output means for outputting and displaying in a list the posting information corresponding to the specific object obtained from each of the plurality of posting sites; is realized and has the following configuration.

Effect of the Invention

[0010] According to the present invention configured as described above, when manually monitoring the posting information posted on a plurality of posting sites, the labor and time can be reduced.

Brief Description of the Drawings

[0011]

Figure 1

Figure 2

Figure 3

Figure 4

Figure 5

Figure 6

Modes for Carrying Out the Invention

[0012] <Embodiment 1> The first embodiment of the present invention will be described with reference to FIGS. 1 to 6. FIGS. 1 to 2 are diagrams for explaining the configuration of the information processing system, and FIGS. 3 to 6 are diagrams for explaining the processing operations of the information processing system.

[0013] [Configuration] The information processing system in the present invention is mainly for managing posting information posted on a posting site called a so-called word-of-mouth site. As shown in FIG. 1, the information processing system is composed of a management server 10, a plurality of posting site servers 20, a poster terminal 30, a viewer terminal 40, and an administrator terminal 50, which are connected via a network N. Each component will be described in detail below.

[0014] The posting site server 20 is an information processing device managed by an operator that provides a service for publicly posting posting information, and has opened a website such as a posting site on the Internet. In the present embodiment, in the posting site provided by the posting site server 20, for example, a page on which information of a store 32 such as a restaurant is posted and a page on which posting information from a poster 31 who is a user who has used such a store 32 is posted are publicly available. It is assumed that the posting information posted and publicly available from the poster 31 includes, for example, a photo (captured image) of the inside of the store 32 (object) or the food, text information such as impressions regarding the service or food received at the store 32, and further, numerical evaluation information representing an evaluation of the store 32.

[0015] Also, in the present embodiment, there are a plurality of posting site servers 20, each of which has opened a different posting site. For this reason, posting information regarding the same store 32 is posted and publicly available on each posting site opened by each posting site server 20.

[0016] Note that the submission information handled on the submission site provided by the submission site server 20 is not limited to information about stores 32 such as restaurants, but may be information about stores of any industry type, or may be submission information about products and services (objects). Furthermore, the submission information is not limited to information about stores or products, but may be information about any object. Also, the submission site server 20 does not necessarily disclose submission information by distinguishing it for each object such as for each store or for each product, and may disclose submission information without distinguishing objects. For example, it may disclose submission information by distinguishing it for each submitter 31.

[0017] The submitter terminal 30 (user terminal) is an information processing terminal such as a smartphone or a notebook computer operated by a submitter 31 who is a user who has used an object such as a store 32. Then, when the submitter 31 operates the submitter terminal 30, it has a function of accessing a submission site on the Internet and submitting submission information to such a submission site. For example, the submitter terminal 30 submits, as submission information, a photo inside the store 32 taken by the submitter 31 or a photo of a dish provided at the store 32, or submits, as submission information, evaluation information obtained by evaluating the store 32 by the submitter 31 with numerical values in multiple stages or text information expressing impressions in a text.

[0018] Note that the submitter terminal 30 may directly access the submission site, or as described later, it may be induced from an access destination based on address information such as a QR code 33 installed in the store 32 to access the submission site. Also, when the access destination of address information such as the QR code 33 installed in the store 32 is the questionnaire site of the store 32, the submitter terminal 30 also has a function of transmitting an answer to the questionnaire presented on such a questionnaire site.

[0019] The viewer terminal 40 is an information processing terminal such as a smartphone or a notebook computer operated by the viewer 41. By operating the viewer terminal 40, the viewer 41 can access a posting site on the Internet and has a function of viewing posting information published on such a posting site. For example, the viewer terminal 40 can view photos of the inside of the store 32 posted by the poster 31, photos of the dishes provided in the store 32, evaluation information obtained by evaluating the store 32 with numerical values in multiple levels, and text information expressing impressions in text.

[0020] The administrator terminal 50 is an information processing terminal operated by the administrator 51 who manages the posting information of the store in the business operator who operates the store. The administrator terminal 50 accesses the management server 10, displays and monitors the posting information of the store obtained by the management server 10 as described later, analyzes the posting information, etc., and manages the posting information for the store. In addition, the administrator terminal 50 manages information such as questionnaires regarding the store obtained by the management server 10. Further, the administrator terminal 50 can also post information about the store on each posting site via the management server 10. Note that the number of stores for which the administrator 51 manages the posting information is not limited to one, and may be plural.

[0021] The management server 10 is composed of one or more information processing devices including an arithmetic device and a storage device. As shown in FIG. 2, the management server 10 includes an acquisition unit 11, an output unit 12, an analysis unit 13, a posting unit 14, and a guidance unit 15. Each function of the acquisition unit 11, the output unit 12, the analysis unit 13, the posting unit 14, and the guidance unit 15 can be realized by the arithmetic device executing a program for realizing each function stored in the storage device. In addition, the management server 10 includes a setting information storage unit 16 and a posting information storage unit 17. The setting information storage unit 16 and the posting information storage unit 17 are composed of a storage device. Each configuration will be described in detail below.

[0022] The acquisition unit 11 (acquisition means) accesses each posting site server 20 respectively, acquires the posting information publicly available on each posting site, and stores it in the posting information storage unit 17. At this time, the acquisition unit 11 acquires the posting information related to such a store from each posting site server 20 separately for each store and stores it in the posting information storage unit 17. For example, the access information to each posting site server 20 is stored in the preset information storage unit 16 in advance for each store 32, and the acquisition unit 11 accesses the posting information of a specific store of each posting site server 20 based on such access information and acquires the posting information. In this way, the acquisition unit 11 acquires the posting information corresponding to a specific store posted on a plurality of posting sites respectively.

[0023] Note that in the preset information storage unit 16, for example, there may be a case where a plurality of stores operated by the same operator or operators forming a group are associated to form a store group and registered. In that case, the acquisition unit 11 acquires the posting information corresponding to each of the plurality of specific stores forming the store group from each posting site server 20, and stores the acquired posting information in the posting information storage unit 17 in a lump for the plurality of specific store groups.

[0024] However, the function of acquiring posting information from each posting site by the acquisition unit 11 may be realized by another information processing device on the network N called a so-called crawler. In this case, the acquisition unit 11 acquires the posting information from the crawler and stores the posting information in a lump for each store or store group as described above.

[0025] The output unit 12 outputs to display on the administrator terminal 50 the posting information corresponding to a specific store acquired from the plurality of posting site servers 20 as described above. At this time, when there are a plurality of posting information corresponding to a specific store respectively acquired from the plurality of posting site servers 20, the output unit 12 outputs to display these plurality of posting information in a summary list. Further, when a plurality of specific stores are associated to form and register a store group as described above, the output unit 12 outputs to display in a summary list the posting information corresponding to each of the plurality of specific stores. Note that the output unit 12 displays in association with the posting information information such as the store name for specifying the store to which such posting information was posted and information such as the posting site name for specifying the posting site.

[0026] For example, as shown in FIG. 3, the output unit 12 outputs to display on the administrator terminal 50 a list of only photos among the posting information. The example of FIG. 3 is a case where "AAA Store", "BBB Store", and "CCC Store" are associated as group stores, and the output unit 12 lists for each of these plurality of stores photos as posting information posted to a plurality of posting sites such as "Posting Site A", "Posting Site B", and "Posting Site C". Further, as shown in FIG. 4, the output unit 12 outputs to display on the administrator terminal 50 a list of evaluation information and text information among the posting information. The example of FIG. 4 is a case where "AAA Store", "BBB Store", and "CCC Store" are associated as group stores as described above, and the output unit 12 lists for each of these plurality of stores evaluation information and text information as posting information posted to a plurality of posting sites such as "Posting Site A", "Posting Site B", and "Posting Site C". In FIG. 4, the "star marks" are evaluation information, and the evaluation values are digitized by the number, and the larger the number, the higher the evaluation of the store. Also, in FIG. 4, "○○ was delicious" and "XXXXXXX" are text information such as impressions of the store.

[0027] Here, the output unit 12 may output to display the posted information to the administrator terminal 50 in any display form. For example, the output unit 12 may display a list of posted information including all of the photo, evaluation information, and text information, or may display a list of posted information including one or a combination of two of the photo, evaluation information, and text information. Further, the output unit 12 may output a list display of the posted information corresponding to each store for each store.

[0028] Note that the output unit 12 may have a function of changing the public status on the posting site where such posted information is publicized according to an operation from the administrator terminal 50 for the displayed posted information. For example, when a deletion operation of a photo or text information that is posted information is performed on the administrator terminal 50, the output unit 12 may control to delete such photo or text information from the corresponding posting site and stop the publicity.

[0029] The analysis unit 13 (analysis means) performs all analysis processes related to the acquired posted information. For example, the analysis unit 13 totals the number of posted information for each store or each posting site, or totals the number of posted information for each operator or administrator who conducts the operation and management of the store. It is assumed that the operators and administrators of the store are stored in advance in the setting information storage unit 16. Further, for example, the analysis unit 13 performs an analysis process such as extracting keywords included in the text information included in the posted information and calculating the frequency of appearance for each store, or performs an analysis process such as calculating an evaluation value based on the evaluation information included in the posted information for each store. Then, the result of the analysis process of the posted information by the analysis unit 13 is output so as to be displayed on the administrator terminal 50 by the output unit 12. Note that the analysis process of the posted information by the analysis unit 13 is not limited to the above-described content, and any analysis process may be performed.

[0030] The posting section 14 (posting means) has a function of controlling to post new posting information regarding a store corresponding to a plurality of posting sites on each of the information disclosure pages of the plurality of posting sites corresponding to the store managed by the administrator 51 of the administrator terminal 50 in response to an instruction from the administrator terminal 50. For example, the posting section 14 transmits to the administrator terminal 50 to display a generation screen of posting information, and controls to post the posting information input on such a generation screen to the information disclosure pages of the plurality of posting sites corresponding to the store all at once. Note that the posting information regarding the store is, for example, information on the business hours of the store, information on a campaign conducted at the store, information on products provided at the store, etc., but it may be any information.

[0031] The guidance section 15 (guidance means) transmits to the contributor terminal 30 that has accessed based on address information such as the QR code 33 installed in the store 32 as shown in FIG. 1, to display the prepared guidance information regarding the store 32. The guidance information is stored in the preset information storage section 16 in advance, and is, for example, site information including link information to a plurality of posting sites where posting information regarding the store 32 as shown in the left figure of FIG. 5 can be posted. In this case, when the contributor 31 selects the link information of any of the posting sites on the contributor terminal 30, the contributor terminal 30 is connected to the selected posting site, and posting information can be posted. Further, the guidance information may be, for example, site information where a questionnaire regarding the store 32 as shown in the right figure of FIG. 5 can be answered. In this case, when the contributor 31 answers the questionnaire on the contributor terminal 30, the answer result of the questionnaire is stored in the management server 10, the questionnaire result is analyzed by the analysis section 13, and is output to be displayed on the administrator terminal 50 by the output section 12.

[0032] The QR code 33 installed in the store 32 can be read by the camera function of the contributor terminal 30, for example, by sticking a sticker with a QR code corresponding to the address information for the guidance information in the store. Note that the address information for the guidance information is not necessarily limited to being represented by a QR code. An installation object including a non-contact IC chip that stores the address information and can transmit the address information may be installed in the store, and it may be readable by the short-range wireless device of the contributor terminal 30.

[0033] [Operation] Next, the operation of the above-described information processing system, particularly the operation of the management server 10, will be mainly described with reference to the flowchart of FIG. 6.

[0034] First, for each of the plurality of posting site servers 20, posting information regarding the store 32 has been posted from the contributor 31 to each posting site and made publicly available, and can be viewed from the viewer terminal 40 of the viewer 41.

[0035] The management server 10 periodically or at an arbitrary timing acquires the posting information publicly available on each posting site from the plurality of posting site servers 20 (step S1). Then, the management server 10 stores the posting information acquired from the plurality of posting site servers 20 for each store or for each store group.

[0036] Thereafter, the management server 10 performs analysis of the posting information in response to an instruction from the administrator terminal 50 (step S2). For example, analysis processes such as counting the number of posting information for each store or each posting site, aggregating the evaluation values of the stores, and extracting keywords included in the posting information are performed.

[0037] Then, in response to an instruction from the administrator terminal 50, the management server 10 outputs to display the posted information and the analysis processing results on the administrator terminal 50 (step S3). For example, as shown in FIG. 3, the management server 10 outputs to the administrator terminal 50 to list and display photos among the posted information corresponding to the associated store group, or as shown in FIG. 4, outputs to list and display the evaluation information and the text information among the posted information.

[0038] As described above, in the present invention, the posted information for one store or a plurality of stores forming one group, which is posted on a plurality of posting sites, is listed and displayed. Thereby, an administrator who manages the posted information of the store can easily monitor the content of the posted information posted on a plurality of posting sites, and can take actions such as deleting inappropriate posted information. As a result, in the present invention, it is possible to reduce the labor and time required for manually monitoring the posted information posted on a plurality of posting sites.

[0039] In addition, when there is an access from the poster terminal 30 based on address information such as the QR code 33 installed in the store 32, the management server 10 provides site information including link information to a plurality of posting sites where the posted information for the store 32 as shown in the left figure of FIG. 5 can be posted, or can also provide site information for answering a questionnaire for the store 32 as shown in the right figure of FIG. 5. Thereby, it is possible to encourage the poster 31 to post posted information or to answer a questionnaire.

[0040] Further, when there is an instruction from the administrator terminal 50 to post the posted information to the posting site, the management server 10 can post the posted information collectively on each of the information disclosure pages of a plurality of posting sites corresponding to the stores managed by the administrator 51. Thereby, the management of the posting site by the administrator 51 becomes easy.

[0041] The present invention has been described above with reference to the above-described embodiments and the like. However, the present invention is not limited to the above-described embodiments. Those skilled in the art can make various changes within the scope of the present invention in terms of the configuration and details of the present invention. Further, at least one or more of the functions of the above-described acquisition unit 11, output unit 12, analysis unit 13, posting unit 14, guidance unit 15, setting information storage unit 16, and posting information storage unit 17 may be executed by an information processing apparatus installed and connected at any location on the network, that is, may be executed by so-called cloud computing.

[0042] Incidentally, the above-described program can be stored using various types of non-transitory computer readable media and supplied to a computer. Non-transitory computer readable media include various types of tangible storage media. Examples of non-transitory computer readable media include magnetic recording media (e.g., flexible disks, magnetic tapes, hard disk drives), magneto-optical recording media (e.g., magneto-optical disks), CD-ROM (Read Only Memory), CD-R, CD-R / W, semiconductor memories (e.g., mask ROM, PROM (Programmable ROM), EPROM (Erasable PROM), flash ROM, RAM (Random Access Memory)). Further, the program may be supplied to a computer by various types of transitory computer readable media. Examples of transitory computer readable media include electrical signals, optical signals, and electromagnetic waves. The transitory computer readable media can supply the program to a computer via a wired communication path such as electric wires and optical fibers, or a wireless communication path.

[0043] <Appended Note> Some or all of the above embodiments may also be described as follows. Hereinafter, an overview of the configuration of the information processing system, information processing method, and program in the present invention will be described. However, the present invention is not limited to the following configurations. (Appendix 1) Obtaining means for obtaining the posted information corresponding to a specific object from each of a plurality of posting sites that publicly post information posted by users who have used a predetermined object on the Internet; Output means for outputting to display in a list the posted information corresponding to the specific object obtained from each of the plurality of posting sites; An information processing system comprising the above. (Appendix 2) The information processing system according to Appendix 1, wherein the obtaining means obtains the posted information corresponding to each of the plurality of specific objects that are associated in advance from each of the plurality of posting sites, and the output means outputs to display in a list the posted information corresponding to each of the plurality of specific objects obtained from each of the plurality of posting sites. An information processing system. (Appendix 3) The information processing system according to Appendix 1 or 2, wherein when the output means displays the posted information in a list, it displays, in association with the posted information, information for specifying the specific object corresponding to the posted information and information for specifying the posting site from which the posted information was obtained. An information processing system. (Appendix 4) The information processing system according to any one of Appendices 1 to 3, wherein the obtaining means obtains a photographed image related to the specific object that is the posted information, and the output means outputs to display in a list the obtained photographed image. An information processing system. (Appendix 5) The information processing system according to any one of Appendices 1 to 4, The acquisition means acquires text information regarding the specific object that is the submission information, The output means outputs the acquired text information for display in a list. Information processing system. (Appendix 6) An information processing system according to any one of Appendices 1 to 5, comprising analysis means for performing preset analysis processing on the acquired submission information, The output means outputs the information based on the analysis processing for display. Information processing system. (Appendix 7) An information processing system according to any one of Appendices 1 to 6, comprising posting means for controlling to post, in a batch, new posted information regarding the specific object on the information disclosure pages corresponding to the specific object prepared for each of a plurality of posting sites. Information processing system. (Appendix 8) An information processing system according to any one of Appendices 1 to 7, comprising guidance means for transmitting guidance information including link information for accessing each of a plurality of posting sites corresponding to the specific object to a user terminal that has accessed based on address information readable from a facility installed on the specific object. Information processing system. (Appendix 9) Acquiring the submission information corresponding to a specific object from each of a plurality of posting sites that disclose submission information posted by users who have used a predetermined object on the Internet, Outputting the submission information corresponding to the specific object acquired from each of the plurality of posting sites for display in a list. Information processing method. (Appendix 10) In an information processing apparatus, acquisition means for acquiring the submission information corresponding to a specific object from each of a plurality of posting sites that disclose submission information posted by users who have used a predetermined object on the Internet, Output means for outputting a list display of the posting information corresponding to the specific object obtained from each of the plurality of the posting sites; A program for realizing the same.

Explanation of Signs

[0044] 10 Management server 11 Acquisition unit 12 Output unit 13 Analysis unit 14 Publication unit 15 Guidance unit 16 Setting information storage unit 17 Posting information storage unit 20 Posting site server 30 Poster terminal 31 Poster 32 Store 33 QR code 40 Viewer terminal 41 Viewer 50 Administrator terminal 51 Administrator

Claims

1. An acquisition means for acquiring the posted information corresponding to each of a plurality of stores that form a store group associated according to a business operator who operates the store, from a server that stores posted information posted by users who have used a predetermined store; An output means for outputting so as to simultaneously display in a list the posted information corresponding to each of the plurality of stores that form the store group acquired from the server; An information processing system comprising the above.

2. An acquisition means for acquiring the posted information corresponding to each of a plurality of stores that form a store group associated according to a business operator who operates the store, from a server that stores posted information posted by users who have used a predetermined store; An output means for outputting so as to display in a list on the same screen the posted information corresponding to each of the plurality of stores that form the store group acquired from the server; An information processing system comprising the above.

3. The information processing system according to Claim 1 or 2, wherein when the output means displays in a list the posted information corresponding to each of the plurality of stores, the information for specifying the store corresponding to the posted information is associated with and displayed for each of the posted information. An information processing system.

4. Acquire the posted information corresponding to each of a plurality of stores that form a store group associated according to a business operator who operates the store, from a server that stores posted information posted by users who have used a predetermined store, and output so as to simultaneously display in a list the posted information corresponding to each of the plurality of stores that form the store group acquired from the server. An information processing method.

5. Acquire the posted information corresponding to each of a plurality of stores that form a store group associated according to a business operator who operates the store, from a server that stores posted information posted by users who have used a predetermined store, and output so as to display in a list on the same screen the posted information corresponding to each of the plurality of stores that form the store group acquired from the server. An information processing method.

6. Acquire the posted information corresponding to each of a plurality of stores that form a store group associated according to a business operator who operates the store, from a server that stores posted information posted by users who have used a predetermined store, Output the posted information corresponding to each of the plurality of stores forming the store group acquired from the server so as to be simultaneously listed and displayed together in the store group. A program for causing a computer to execute the process.

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