Guiding system and guiding method

Abstract

This guidance system is provided with: a user identification unit that identifies a user on the basis of an image captured by an imaging device capable of capturing an image of a user in the vicinity of a guidance map that provides guidance for a guidance object; and a guidance presenting unit which, on the basis of interest information corresponding to the user identified by the user identification unit and acquired from an interest information storage unit in which the interest information, which indicates an interest level of the user, is stored, and an attribute of an area within the range of the guidance object acquired from an attribute information storage unit in which area-by-area attributes are stored, causes the guidance map to output guidance information for an area within the range of the guidance object that has an attribute for which the interest level of the identified user is higher.

Description

Technical Field

[0001] The present disclosure relates to a guidance system and a guidance method.

Background Art

[0002] In recent years, a guidance system that provides guidance tailored to a specific individual has been known (see, for example, Patent Document 1). In such a conventional guidance system, in order to identify an individual, an image including a person and position information where the image was acquired are collected, and analysis is performed based on the collected data to output guidance anticipating the movement of the person.

Prior Art Documents

Patent Documents

[0003]

Patent Document 1

Summary of the Invention

Problems to be Solved by the Invention

[0004] In the conventional guidance system as described above, position information is essential. The means for acquiring the position information is, for example, GPS (Global Positioning System). Generally, GPS can acquire position information by a device equipped with a GPS function outdoors. However, in urban areas, since there are many buildings, it may not be possible to acquire position information by GPS, and there is a possibility that appropriate guidance according to the user cannot be provided.

[0005] The present disclosure has been made to solve the above problems, and an object thereof is to provide a guidance system and a guidance method that can provide appropriate guidance according to a user without requiring a means for acquiring position information.

Means for Solving the Problems

[0006] In order to solve the above problems, one aspect of the present disclosure includes a user identification unit that identifies a user based on an image captured by an imaging device capable of imaging a user in the vicinity of a guidance map for guiding a guidance target, and the user identification unit acquires the interest information stored in an interest information storage unit that stores interest information representing the degree of interest of the user, and the interest information corresponding to the user identified by the user identification unit, and based on the attribute of the area within the range of the guidance target acquired from an attribute information storage unit that stores attributes for each area, a guidance presentation unit that causes the guidance map to output guidance information for an area within the range of the guidance target having an attribute with a higher degree of interest of the identified user. , the guidance map is provided with an operation unit of the guidance map, and automatically registers a designated destination as a taxi destination from the operation unit or a portable medium carried by the user. It is a guidance system.

[0007] Further, one aspect of the present disclosure is a guidance method for a guidance system that outputs guidance information to a guidance map for guiding a guidance target. A user identification unit identifies the user based on an image captured by an imaging device capable of imaging a user in the vicinity of the guidance map, and a guidance presentation unit acquires the interest information stored in an interest information storage unit that stores interest information representing the degree of interest of the user, and the interest information corresponding to the user identified by the user identification unit, and based on the attribute of the area within the range of the guidance target acquired from an attribute information storage unit that stores attributes for each area, causes the guidance map to output the guidance information for an area within the range of the guidance target having an attribute with a higher degree of interest of the identified user. , the guidance map is provided with an operation unit of the guidance map, and automatically registers a designated destination as a taxi destination from the operation unit or a portable medium carried by the user. It is a guidance method.

Advantages of the Invention

[0008] According to the present disclosure, appropriate guidance according to the user can be provided without the need for a means for acquiring position information.

Brief Description of the Drawings

[0009]

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Embodiments for Carrying Out the Invention

[0010] Hereinafter, a guidance system and a guidance method according to an embodiment of the present disclosure will be described with reference to the drawings.

[0011] [First Embodiment] FIG. 1 is a configuration diagram showing an example of a guidance system 1 according to the first embodiment. As shown in FIG. 1, the guidance system 1 includes a plurality of imaging devices 2 (2-B, 2-M), a management server 10, a guidance map 20, and a building management device 30.

[0012] The guidance system 1 provides guidance information according to the user within the range of the guidance target (such as the building BL1, etc.) on the guidance map 20 installed at the ticket gate GT1 of the station ST1, for example.

[0013] In the example shown in FIG. 1, the guidance map 20 is installed at the exit from the platform HM1 of the station ST1 to the ticket gate GT1. Also, in the building BL1 which is the guidance target of the guidance map 20, there are a plurality of stores (store A21, store A22, store A31, store A32).

[0014] In addition, an imaging device 2-M capable of imaging users in the vicinity of the guidance map 20 is installed on the guidance map 20. The guidance system 1 identifies the user based on the image captured by the imaging device 2-M, and outputs, as the guidance information, the information of the store in which the identified user has a higher interest among the plurality of stores (store A21, store A22, store A31, store A32) in the building BL1.

[0015] The building management device 30 is a device that manages the building BL1, and collects the interest information of users who use the building BL1. Note that the building BL1 has an elevator EV1, an escalator ESL1, and a staircase STR1 as means for moving between floors. Also, the building BL1 has a plurality of imaging devices 2-B installed on the ceiling of each floor, and the ceiling inside the elevator EV1, etc.

[0016] The building management device 30 detects the movement of the user between floors and the user's objects of interest such as the stores visited on each floor based on the images captured by the plurality of imaging devices 2-B, and collects the interest information of the users in the building BL1. That is, the building management device 30 collects interest information representing the degree of interest of the user in stores, etc. based on the past usage history of the user in the building BL1.

[0017] The management server 10 is a server device that manages the guidance system 1. The management server 10 manages users and the guidance map 20. The management server 10 may be, for example, a cloud server using cloud technology. The management server 10, the guidance map 20, and the building management device 30 are connected via the network NW1 and can communicate with each other via the network NW1. In the communication of the network NW1, various types of information are protected as necessary.

[0018] In this embodiment, the imaging device disposed in the building BL1 is referred to as the imaging device 2-B, the imaging device disposed around the guidance map 20 is referred to as the imaging device 2-M, and when indicating any imaging device included in the guidance system 1 or when not particularly distinguishing, it is described as the imaging device 2.

[0019] Also, in FIG. 1, for the sake of explanation, an example in which the guidance system 1 includes one guidance map 20, one building BL1, and one building management device 30 is described, but each of the guidance map 20, the building BL1, and the building management device 30 may be plural.

[0020] Next, with reference to FIG. 2, the details of each component of the guidance system 1 according to this embodiment will be described. FIG. 2 is a functional block diagram showing an example of the guidance system 1 according to this embodiment.

[0021] As shown in FIG. 2, the guidance system 1 includes the imaging device 2-B, the management server 10, the guidance map 20, and the building management device 30. Similar to FIG. 1, the guidance map 20, the building BL1, the building management device 30, and the imaging device 2-B are described as being plural.

[0022] The imaging device 2-B (an example of the second imaging device) is, for example, a camera having a CCD (Charge Coupled Device) image sensor or the like. As shown in FIG. 1, a plurality of imaging devices 2-B are arranged in the building BL1. The imaging device 2-B images, for example, an image including a user, and transmits the captured image to the building management device 30 via the network NW1. Note that the image captured by the imaging device 2-B may be a still image or a moving image, and the image captured by the imaging device 2-B is used for specifying the user or the like.

[0023] The building management device 30 is, for example, a device that manages a building such as a building having stores, and includes an NW (Network) communication unit 31, a building storage unit 32, and a building control unit 33.

[0024] The NW communication unit 31 is a functional unit realized by a communication device such as a network adapter, for example. The NW communication unit 31 is connected to the network NW1 and performs data communication with, for example, the management server 10 and the imaging device 2-B.

[0025] The building storage unit 32 stores various information used by the building management device 30. The building storage unit 32 includes an attribute information storage unit 321 and an action information storage unit 322.

[0026] The attribute information storage unit 321 stores the attributes for each area of each floor of the building BL1. The area of each floor is a part that occupies a part or all of the floor. Also, the area of each floor is, for example, a part where the tenant of the floor or the store in operation enters. Here, with reference to FIG. 3, a data example of the attribute information storage unit 321 will be described.

[0027] FIG. 3 is a diagram showing a data example of the attribute information storage unit 321 in the present embodiment. As shown in FIG. 3, the attribute information storage unit 321 stores by associating a building, a floor, an area, and an attribute. In FIG. 3, the building is identification information of the building such as the building name, and the floor is identification information of the floor in the building. Also, the area is identification information of the area such as the area name, and the attribute indicates attribute information corresponding to the area (for example, attributes such as store, tenant, etc.).

[0028] For example, in the example shown in FIG. 3, it shows that the attribute of the area of "Area A" where the building is "Building A" and the floor is "2nd floor" is "women's clothing", and the attribute of the area of "Area B" is "general merchandise".

[0029] Also, the attribute information storage unit 321 may store information for specifying an area, for example, as the range of coordinates on each floor. The area is not limited to a two-dimensional plane, and may be a high-dimensional space such as three-dimensional, for example. Also, the attribute of the area represents one or more things, events, etc. The attribute of the area may be, for example, the type of store, or the items handled in the store, or the type of service, etc. when the area is a store.

[0030] Also, the attribute of the area may be, for example, the name of the store, or the items handled in the store, or the name of the service, etc. when the area is a store. Also, each area may have a plurality of attributes. One or more attributes of each area may be assigned by a person, or may be assigned using AI (Artificial Intelligence).

[0031] Returning to the description of FIG. 2, the action information storage unit 322 stores the action information acquired by the action information acquisition unit 333 described later for each user. The action information storage unit 322 stores, for example, associating the identification information unique to the user with the action information of the user.

[0032] The building control unit 33 is a functional unit realized by causing a processor including, for example, a CPU (Central Processing Unit), an SoC (System on Chip), an ASIC (Application Specific Integrated Circuit), a GPU (Graphics Processing Unit), a TPU (Tensor Processing Unit), etc. to execute a program stored in a storage unit (not shown). The building control unit 33 comprehensively controls the building management device 30 and executes various processes in the building management device 30. The building control unit 33 includes a user identification unit 331, a floor determination unit 332, an action information acquisition unit 333, an interest information acquisition unit 334, and a group identification unit 335.

[0033] The user identification unit 331 (an example of the second user identification unit) identifies the users of the building BL1 based on at least the image captured by the imaging device 2-B. The user identification unit 331 identifies the user, for example, by collating the face information of the user extracted from the image with existing information by two-dimensional face authentication if there is existing information, and determines the identification of the user. The user identification unit 331 may identify the user based on the learning result machine-learned from the learning data in which the pre-identified user is associated with the image of the captured user. In this case, the user identification unit 331 identifies the user based on the learning result and the feature amount extracted from the image.

[0034] In addition, when there is no existing information such as a first-time user, the user identification unit 331 may newly register the face information of the user extracted from the image. Here, as the face information, for example, features such as the nose, ears, eyes, mouth, cheeks, jaw, and neck of the face, or the overall contour with each as an element are used. Furthermore, as the face information, features such as the shape of each bone in the upper body with each as an element (for example, the shape of the skull or bone patterns, etc.) may be used. Also, in order to prevent the abuse of face information, the user identification unit 331 may acquire information such as the iris or pupil of the eye. When the pupil of the eye has irregularities instead of being circular or elliptical, etc., the user identification unit 331 may detect the risk of acquiring fake face information created by AI or the like and send an alert or the like. In addition, the user identification unit 331 transmits the user information such as the face information of the identified user to the management server 10 via the NW communication unit 31 and stores it in the user information storage unit 122 described later.

[0035] In addition, when the user identification unit 331 erroneously identifies two users as the same user, it may identify the two users as different users. For example, when identifying as different users, the user identification unit 331 may extract the difference in the feature amounts of the users from the acquired images, improve the accuracy of user identification, and reconfirm the identification of different users.

[0036] In addition, the user identification unit 331 may perform adjustments such as narrowing the range of feature amounts for determining as the same user according to the difference in the extracted feature amounts. The user identification unit 331 may improve the accuracy of user identification based on the difference in the feature amounts extracted by other methods.

[0037] Next, with reference to FIGS. 4 to 6, an arrangement example of the imaging device 2-B and the user identification process by the user identification unit 331 will be described. FIG. 4 is a diagram showing an arrangement example of the imaging device 2-B in the elevator EV1 of the present embodiment.

[0038] As shown in FIG. 4, inside the elevator EV1, the imaging device 2-B is attached, for example, to the upper part of the wall or the ceiling. The imaging device 2-B is arranged, for example, at a position where it can image the face of the user U1 who enters the elevator EV1. In FIG. 4, the imaging device 2-B can image the imaging range GR1 and captures an image such as the captured image G1. The user identification unit 331 identifies the user U1 within the detection range DR1 based on the captured image G1. That is, the user identification unit 331 executes the identification process S1 of the user U1 getting on and off the elevator EV1.

[0039] Further, FIG. 5 is a diagram showing an example of the arrangement of the imaging device 2-B in the escalator ESL1 of the present embodiment. As shown in FIG. 5, the imaging device 2-B is arranged at the boarding and alighting opening PF1 of the escalator ESL1. Alternatively, the imaging device 2-B may be arranged on the wall surface of the inclined portion in front of the boarding and alighting opening PF1 of the escalator ESL1. In this case, the imaging device 2-B can image the imaging range GR1 near the boarding and alighting opening PF1 of the escalator ESL1. The user identification unit 331 executes the identification process S1 of the user U1 near the boarding and alighting opening PF1 of the escalator ESL1 based on the captured image of the imaging range GR1.

[0040] Further, FIG. 6 is a diagram showing an example of the arrangement of the imaging device 2-B in the staircase STR1 of the present embodiment. As shown in FIG. 6, the imaging device 2-B is arranged at the boarding and alighting opening PF1 of the staircase STR1. Alternatively, the imaging device 2-B may be arranged on the wall surface of the inclined portion in front of the boarding and alighting opening PF1 of the staircase STR1. In this case, the imaging device 2-B can image the imaging range GR1 near the boarding and alighting opening PF1 of the staircase STR1. The user identification unit 331 executes the identification process S1 of the user U1 near the boarding and alighting opening PF1 of the staircase STR1 based on the captured image of the imaging range GR1.

[0041] Returning to the description of FIG. 2, the floor determination unit 332 determines the arrival floor of the user specified by the user identification unit 331. Here, the arrival floor of the user is the floor where the user who is using the lifting equipment has completed the use of the lifting equipment (for example, elevator EV1, escalator ESL1, or staircase STR1). For example, when the user is using elevator EV1, the floor determination unit 332 determines the floor where the user gets off the elevator EV1 as the arrival floor of the user. The floor determination unit 332 determines the arrival floor based on the image captured by the imaging device 2-B. The floor determination unit 332 determines, for example, the floor as the arrival floor of the user when the user completes the use of the lifting equipment on any floor.

[0042] Here, referring to FIG. 7, an example of the determination of the arrival floor by the floor determination unit 332 will be described. FIG. 7 is a diagram showing an example of the determination by the floor determination unit 332 in the present embodiment.

[0043] In FIG. 7, an example of the determination of the arrival floor of a user who uses the elevator EV1 ascending from the first floor is shown. In this example, the elevator EV1 starts ascending from the first floor after descending to the first floor. Note that the floor determination unit 332 similarly determines the arrival floor when ascending or descending from other floors.

[0044] In the example shown in FIG. 7, for example, when user A moves from the first floor to the fourth floor using the elevator EV1, when user A gets into the elevator EV1 on the first floor, the user identification unit 331 identifies user A. In this case, the floor determination unit 332 determines the departure floor of user A as the first floor. Also, when user A gets off the elevator EV1 on the fourth floor, the floor determination unit 332 determines the arrival floor of user A as the fourth floor.

[0045] In this way, the floor determination unit 332 determines the arrival floor of the user among the multiple floors of the building BL1 based on the images captured by at least any one of the multiple imaging devices 2-B during the user's movement.

[0046] Returning to the description of FIG. 2 again, the action information acquisition unit 333 acquires action information representing the action of the user on the arrival floor determined by the floor determination unit 332 based on an image captured by at least one of the plurality of imaging devices 2-B. For example, the action information acquisition unit 333 extracts feature amounts of the user from the image used by the user identification unit 331 for user identification. The action information acquisition unit 333 may use the feature amounts extracted by the user identification unit 331.

[0047] The feature amounts of the user include, for example, information about the positions of the nose, ears, eyes, mouth, cheeks, jaw, and neck of the face, or the overall contour with each as an element, as well as feature points such as both shoulders. Further, as the feature amounts of the user, features of the shape of each bone of the upper body with each as an element (for example, the shape of the skull or bone patterns) may be used. The action information acquisition unit 333 acquires the action information of the user based on the extracted feature amounts.

[0048] In this example, the action information acquisition unit 333 acquires information including interest direction information as information on the arrangement of the user included in the action information of the user. Here, the action information acquisition unit 333 continuously acquires the action information of the user by tracking the user identified by the user identification unit 331. The action information acquisition unit 333 may track the position of the identified user by a method such as moving object tracking.

[0049] Further, the action information acquisition unit 333 may continuously acquire the action information of the user who has disappeared from the image due to movement by tracking the user. Also, the interest direction information is an example of information on the direction indicating the user's interest. The interest direction information is information represented using at least three feature amounts of both shoulders and the nose of the user. Also, the interest direction information may be represented using other feature amounts. Further, the interest direction information may be represented using feature amounts according to AI.

[0050] In the interest direction information, the direction of the user's interest direction is represented as the direction from the midpoint of the line segment connecting the positions of both shoulders to the position of the nose. Here, regarding the user's nose as a feature amount used in the interest direction information, regardless of whether it is covered by a mask or the like, that is, regardless of whether the user's bare nose itself is reflected in the image, it is sufficient that the feature amount of the nose is captured.

[0051] Also, regarding the user's shoulders as a feature amount used in the interest direction information, regardless of whether they are covered by clothes or the like, that is, regardless of whether the user's bare shoulders themselves are reflected in the image, it is sufficient that the feature amount of the shoulders is captured. Similarly, for other feature amounts regarding organs such as ears, eyes, mouth, cheeks, jaw, and neck, or the overall contour with each as an element, regardless of whether the user's bare organs themselves are reflected in the image, it is sufficient that the feature amount of the organ is captured. Further, the interest direction information may be represented using, for example, feature amounts of the shapes of each bone in the upper body with each as an element (such as the shape of the skull or bone patterns), feature amounts of both shoulders and the nose obtained using the user's skeletal information, etc. Also, the interest direction information may be represented using other feature amounts obtained using skeletal information. Also, the behavior information acquisition unit 333 stores the acquired behavior information of the user in the behavior information storage unit 322 for each user.

[0052] The interest information acquisition unit 334 acquires interest information representing the degree of interest of the user for each attribute based on the arrangement and attributes of the area on the arrival floor determined by the floor determination unit 332 and the behavior information acquired by the behavior information acquisition unit 333. The interest information acquisition unit 334 acquires interest information for the user specified by the user identification unit 331.

[0053] The interest information of the user is, for example, information representing the degree of interest of the user for each attribute attached to the area. The interest information acquisition unit 334 acquires interest information based on the behavior of the user on the arrival floor. Here, the behavior of the user includes, for example, information such as the stay time of the user on the arrival floor and the interest direction, which is the direction in which the user shows interest on the arrival floor.

[0054] For example, the interest information acquisition unit 334 acquires interest information based on the behavior of the user to be analyzed, according to the information stored in the attribute information storage unit 321, the behavior information acquired by the behavior information acquisition unit 333, or the behavior information stored in the behavior information storage unit 322. The interest information includes one indicating the presence or absence of interest and one indicating the degree of interest. The degree of interest is analyzed using either or both of the period during which the user shows interest in the attributes assigned to the area in the direction of interest and the stay time as elements. The interest information acquisition unit 334 adds information each time information from each floor is added for each user.

[0055] In addition, the interest information acquisition unit 334 sorts the degree of interest obtained as a result of the analysis based on the updated information in descending order each time. The interest information acquisition unit 334 stores the acquired interest information in the interest information storage unit 123 described below for each user. The interest information acquisition unit 334 transmits the interest information to the management server 10 via the network NW1 and stores the acquired interest information in the interest information storage unit 123 described below for each user.

[0056] The group identification unit 335 identifies the groups that are active in the building BL1. A group includes a plurality of users identified by the user identification unit 331. The group identification unit 335 registers groups, for example, as follows.

[0057] The group identification unit 335 registers a plurality of users who have stayed together in any area of the building BL1 for a period longer than a preset time threshold as a group that has spent time in that area. Here, the area where a group spends time in the building BL1 is the area on the arrival floor determined by the floor determination unit 332 for the users included as members of the group. In the building BL1, when the building BL1 includes a restaurant or the like, the area where a group spends time is the inside of the restaurant, or each room, each table, or each seat inside the restaurant. Here, the time threshold may be set commonly regardless of the area, or may be set for each area.

[0058] When the group identification unit 335 detects the entry or exit of a user to / from a certain area based on, for example, the behavior information acquired by the behavior information acquisition unit 333, it identifies the users staying in the area. When there are a plurality of users staying in the area, the group identification unit 335 calculates the time that the plurality of users stay together in the area. When the time of staying together exceeds the time threshold of the area, the group identification unit 335 registers the plurality of users as a group.

[0059] Also, when newly identifying a group, the group identification unit 335 assigns identification information unique to the group. Here, the group identification unit 335 may register the frequency of gathering for each group. For example, when the group identification unit 335 has already registered a group whose staying time together exceeds the time threshold, it increases the frequency of gathering of the group.

[0060] Also, the group identification unit 335 identifies a group that starts using the elevating equipment provided in the building BL1 as follows, for example. When the group identification unit 335 detects a plurality of users who start using the same elevating equipment based on, for example, the behavior information acquired by the behavior information acquisition unit 333, it identifies the group. The group identification unit 335 transmits the information of the identified group to the management server 10 via the network NW1 and stores it in the interest information storage unit 123.

[0061] The management server 10 is a server device that manages the entire guidance system 1, and includes an NW communication unit 11, a server storage unit 12, and a server control unit 13.

[0062] The NW communication unit 11 is a functional unit realized by a communication device such as a network adapter, for example. The NW communication unit 11 is connected to the network NW1 and performs data communication with, for example, the building management device 30 and the guidance map 20.

[0063] The server storage unit 12 stores various types of information used by the management server 10. The server storage unit 12 includes a guidance map information storage unit 121, a user information storage unit 122, and an interest information storage unit 123.

[0064] The guidance map information storage unit 121 stores information regarding the guidance map 20 described later. The guidance map information storage unit 121 stores information on the guidance map 20 registered in the guidance system 1. Here, referring to FIG. 8, a data example of the guidance map information storage unit 121 will be described.

[0065] FIG. 8 is a diagram showing a data example of the guidance map information storage unit 121 in the present embodiment. As shown in FIG. 8, the guidance map information storage unit 121 stores, for example, by associating a guidance map ID, an installation location, device information, and a guidance range.

[0066] In FIG. 8, the guidance map ID is guidance map identification information for identifying the guidance map 20. Also, the installation location indicates the location where the guidance map 20 is installed, and the device information indicates information showing the type of device of the guidance map 20. Also, the guidance range indicates the guidance range of the guidance target in the guidance map 20.

[0067] For example, in the example shown in FIG. 8, the guidance map 20 with a guidance map ID of "MP001" has an installation location of "in front of the ticket gate of ○○ Station" and device information indicating that it is a device using a "liquid crystal map" (liquid crystal display panel). Also, it shows that the guidance range of this guidance map 20 is in the range of "Building A, Building B, ···".

[0068] Returning again to the description of FIG. 2, the user information storage unit 122 stores information regarding the user identified by the user identification unit 331 described above. The user information storage unit 122 stores, for example, by associating user identification information and information for identifying the user (for example, feature amounts, etc.).

[0069] The interest information storage unit 123 stores interest information representing the degree of interest of the user. The interest information storage unit 123 stores interest information for each user, for example. Here, with reference to FIG. 9, a data example of the interest information storage unit 123 will be described.

[0070] FIG. 9 is a diagram showing a data example of the interest information storage unit 123 in the present embodiment. As shown in FIG. 9, the interest information storage unit 123 stores, for example, by associating a user, interest information, date and time information, location information, and group information.

[0071] In FIG. 9, the user indicates user identification information such as a user name and a user ID, and the interest information indicates the interest information acquired by the above-described interest information acquisition unit 334. The date and time information and the location information indicate the date and time information and the location information when the interest information acquisition unit 334 acquires the interest information. The group information indicates the identification information of the group to which the user belongs, registered by the group specified by the above-described group specifying unit 335.

[0072] For example, in the example shown in FIG. 9, the interest information corresponding to the user "User A" is "women's clothing", indicating that the interest information was acquired on "March 3, 2023" (March 3, 2023) on the "2nd floor of Building A". Also, in this interest information, it is shown that "User A" belongs to the "Group A".

[0073] Returning again to the description of FIG. 2, the server control unit 13 is a functional unit realized by causing a processor including a CPU or the like to execute a program stored in a storage unit (not shown). The server control unit 13 comprehensively controls the management server 10 and executes various processes in the management server 10. The server control unit 13 includes a user specifying unit 131 and a guidance presentation unit 132.

[0074] The user identification unit 131 (an example of the first user identification unit) identifies the user based on an image captured by the imaging device 2-M capable of imaging users in the vicinity of the guidance map 20. The user identification unit 131 identifies the user by the same method as the above-described user identification unit 331 based on the image obtained from the guidance map 20 via the NW communication unit 11 and based on the image captured by the imaging device 2-M.

[0075] The user identification unit 131 identifies the user, for example, based on a learning result obtained by machine learning from learning data in which a pre-identified user is associated with an image of the user. The user identification unit 131 identifies the user based on the learning result and feature amounts extracted from the image. Specifically, the user identification unit 131 identifies users around the guidance map 20 based on, for example, the image captured by the imaging device 2-M and the information stored in the user information storage unit 122.

[0076] The guidance presentation unit 132 causes the guidance map 20 to output guidance information for an area within the guidance target range based on the interest information obtained from the above-described interest information storage unit 123, which is interest information corresponding to the user identified by the user identification unit 131, and the attribute of the area within the guidance target range obtained from the attribute information storage unit 321.

[0077] The guidance presentation unit 132 obtains interest information corresponding to the user from the interest information storage unit 123. Further, the guidance presentation unit 132 checks the guidance range of the guidance map 20 by the guidance map information storage unit 121 and obtains the attribute information of the area within the guidance target range from the attribute information storage unit 321 of the guidance target (for example, the building BL1) within the guidance range via the NW communication unit 11. The guidance presentation unit 132 causes the guidance map 20 to output guidance information for an area having an attribute with a higher degree of interest of the identified user based on the obtained interest information corresponding to the user and the attribute information of the area within the guidance target range.

[0078] The guidance presentation unit 132 transmits the guidance information to the guidance map 20 via the NW communication unit 11 and the network NW1, and causes the output unit 23 of the guidance map 20 to output the guidance information.

[0079] In addition, when the user identification unit 131 identifies a plurality of users, the guidance presentation unit 132 may output, for example, guidance information corresponding to the user closest to the guidance map 20 to the guidance map 20, or may output guidance information obtained by logically ORing or ANDing the interest information of the plurality of users to the guidance map 20.

[0080] Further, when the user identification unit 131 identifies a plurality of users and a group including the identified users is confirmed, the guidance presentation unit 132 may output guidance information for an area within the range of the guidance target having an attribute with a higher degree of interest of the group to the guidance map 20. In this case, when the number of users belonging to the group is identified as being equal to or more than a preset number, the guidance presentation unit 132 may output guidance information for an area within the range of the guidance target having an attribute with a higher degree of interest of the group to the guidance map 20.

[0081] Also, when the number of users belonging to the group is identified as being equal to or more than a preset ratio, the guidance presentation unit 132 may output guidance information for an area within the range of the guidance target having an attribute with a higher degree of interest of the group to the guidance map 20.

[0082] The guidance map 20 is, for example, a guidance device installed at a station ST1, a bus stop, etc., and the guidance target (for example, building A, etc.) and the guidance range are predetermined. The guidance map 20 includes an imaging device 2-M, an NW communication unit 21, an operation unit 22, an output unit 23, a map storage unit 24, and a map control unit 25.

[0083] The imaging device 2-M (an example of the first imaging device) is, for example, a camera having a CCD image sensor or the like. The imaging device 2-M is arranged so as to be able to image a user in the vicinity of the guidance map 20. The imaging device 2-M, for example, images an image including a user who has come to look at the guidance map 20, and transmits the captured image to the management server 10 via the NW communication unit 21. Note that the image captured by the imaging device 2-M may be a still image or a moving image, and the image captured by the imaging device 2-M is used for identifying the user and the like.

[0084] Here, with reference to FIG. 10, an arrangement example of the imaging device 2-M in the guidance map 20 will be described. FIG. 10 is a diagram showing an arrangement example of the imaging device 2-M in the guidance map 20 of the present embodiment.

[0085] As shown in FIG. 10, in the guidance map 20, the imaging device 2-M is attached, for example, to the upper part of the guidance map 20. The imaging device 2-M is arranged at a position where it can image the face of the user U1 who uses the guidance map 20, for example. In FIG. 10, the imaging device 2-M can image the imaging range GR1, and based on the captured image captured by the imaging device 2-M, the specific processing S1 of the user U1 who uses the guidance map 20 is executed.

[0086] Returning again to the description of FIG. 2, the NW communication unit 21 is a functional unit realized by a communication device such as a network adapter, for example. The NW communication unit 21 is connected to the network NW1 and performs data communication with the management server 10, for example.

[0087] The operation unit 22 is, for example, a switch, a button, a touch sensor, etc. installed on the guidance map 20, and receives operation information (input information) of the user. The output unit 23 is, for example, a display device such as a liquid crystal display or a sound emitting device such as a speaker. The output unit 23 outputs guidance information.

[0088] When the output unit 23 is a display device, it displays guidance information, and when it is a sound output device, it outputs a voice indicating the guidance information. The output unit 23 may be, for example, a light-emitting diode that visually recognizes the position of the object to be guided installed on the map board within a predetermined guidance range by emitting light. In this case, the output unit 23 emits light from the light-emitting diode to output, as guidance information, a notification of the position on the map board.

[0089] The map storage unit 24 stores various information used by the guidance map 20. The map storage unit 24 includes a guidance information storage unit 241. The guidance information storage unit 241 stores guidance information obtained from the guidance presentation unit 132 and the like.

[0090] The map control unit 25 is a functional unit realized by causing a processor including, for example, a CPU to execute a program stored in a storage unit (not shown). The map control unit 25 comprehensively controls the guidance map 20 and executes various processes in the guidance map 20. The map control unit 25 includes an information acquisition unit 251 and an output control unit 252.

[0091] The information acquisition unit 251 acquires various information related to the guidance map 20. The information acquisition unit 251, for example, acquires a captured image from the imaging device 2-M and transmits the captured image to the management server 10 via the NW communication unit 21. Further, the information acquisition unit 251, for example, acquires guidance information from the management server 10 via the NW communication unit 21, stores it in the guidance information storage unit 241, and causes the output control unit 252 to output the guidance information.

[0092] In addition, the information acquisition unit 251 acquires the operation information of the user from the operation unit 22 and uses it for various processes of the guidance map 20. For example, when the information acquisition unit 251 acquires the operation information of the user while outputting the guidance information, it may cause the output control unit 252 to output, for example, more detailed guidance information according to the operation information of the user.

[0093] The output control unit 252 controls the output unit 23. For example, the output control unit 252 acquires guidance information from the guidance information storage unit 241 and causes the output unit 23 to output the guidance information.

[0094] Next, with reference to the drawings, the operation of the guidance system 1 according to the present embodiment will be described. FIG. 11 is a flowchart showing an example of the arrival floor determination process when the elevator EV1 of the guidance system 1 according to the present embodiment is used.

[0095] As shown in FIG. 11, the user identification unit 331 of the building management device 30 first identifies the user in the elevator EV1 (step S101). When the door of the elevator EV1 is open, the user identification unit 331 identifies the user entering the elevator EV1 based on the captured image captured by the imaging device 2-B.

[0096] Next, when the elevator EV1 departs from any floor (step S102), the floor determination unit 332 starts the floor determination process. Here, for example, when the door of the elevator EV1 is fully closed on the floor, the elevator EV1 departs from any floor.

[0097] Next, the user identification unit 331 determines the user riding inside the elevator EV1 (step S103).

[0098] Next, the user identification unit 331 determines whether there is a user riding inside the elevator EV1 (step S104). When there is a user riding inside the elevator EV1 (step S104: YES), the user identification unit 331 proceeds to step S105. When there is no user riding inside the elevator EV1 (step S104: NO), the user identification unit 331 proceeds to step S107.

[0099] In step S105, the user identification unit 331 determines that the elevator facility to be used by the user identified in the elevator EV1 is the elevator EV1 itself.

[0100] Next, the user identification unit 331 performs matching processing on the identified user (step S106). The user identification unit 331 performs exclusive processing on the users, and the user identification unit 331 identifies a plurality of users as different users from each other. For example, when identifying different users from each other, the user identification unit 331 extracts the difference in the feature amounts of the users from the acquired images to improve the accuracy of user identification and re-determine the identification of different users.

[0101] Next, in step S107, the floor determination unit 332 stores the usage status of the elevator EV1 based on the identification result by the user identification unit 331. The usage status of the elevator EV1 includes, for example, whether a user has boarded the elevator EV1 and information for identifying the user when the user is on board.

[0102] Next, the floor determination unit 332 determines the departure floor and the arrival floor of the user (step S108). The floor determination unit 332 determines the departure floor and the arrival floor of the user based on the usage status stored in step S107 and the usage status stored immediately before that.

[0103] Next, when the elevator EV1 arrives at the next floor (step S109), the floor determination unit 332 returns the process to step S101.

[0104] Next, with reference to FIG. 12, the determination process of the arrival floor when using the escalator ESL1 will be described. FIG. 12 is a flowchart showing an example of the determination process of the arrival floor when using the escalator ESL1 of the guidance system 1 according to the present embodiment.

[0105] As shown in FIG. 12, when a user frames into the imaging device 2-B provided at the exit of any escalator ESL1 (step S201), the building management device 30 starts the determination process of the arrival floor.

[0106] Next, the user identification unit 331 identifies the user riding on the escalator ESL1 and determines the identification of the user (step S202).

[0107] Next, the user identification unit 331 determines whether there is a user riding on the escalator ESL1 (step S203). When there is a user riding on the escalator ESL1 (step S203: YES), the user identification unit 331 proceeds with the process to step S204. When there is no user riding on the escalator ESL1 (step S203: NO), the user identification unit 331 returns the process to step S201.

[0108] In step S204, the floor determination unit 332 determines whether the identified user is a user who has transferred to the escalator ESL1. For example, when the preset time has not elapsed since the user framed out from the imaging device 2-B arranged at the exit of another escalator ESL1, the floor determination unit 332 determines that the user is a user who has transferred to the escalator ESL1. When the identified user is a user who has transferred to the escalator ESL1 (step S204: YES), the floor determination unit 332 proceeds with the process to step S208. When the identified user is not a user who has transferred to the escalator ESL1 (step S204: NO), the floor determination unit 332 proceeds with the process to step S205.

[0109] In step S205, the user identification unit 331 determines that the elevator equipment to be used by the user identified on the escalator ESL1 is the escalator ESL1.

[0110] Next, the user identification unit 331 performs matching processing on the identified user (step S206).

[0111] Next, the floor determination unit 332 determines the floor where the entrance of the escalator ESL1 is provided as the departure floor of the user (step S207).

[0112] Next, in step S208, when the user frames out from the imaging device 2-B provided at the exit of the escalator ESL1, the floor determination unit 332 starts measuring the time after the user frames out.

[0113] Next, the floor determination unit 332 determines whether a timeout has occurred, that is, whether there is no frame-in to the imaging device 2-B of the next escalator ESL1 after the user frames out and whether a preset period has elapsed (step S209). When the floor determination unit 332 determines that a timeout has occurred (step S209: YES), the process proceeds to step S210. Also, when the floor determination unit 332 determines that there is no timeout (step S209: NO), the process returns to step S209.

[0114] In step S210, the floor determination unit 332 determines the floor where the exit of the escalator ESL1 is provided as the arrival floor of the user. After the process of step S210, the floor determination unit 332 returns the process to step S201.

[0115] Note that the determination process of the arrival floor when using the staircase STR1 of the guidance system 1 according to the present embodiment is the same as the determination process of the arrival floor when using the escalator ESL1 shown in FIG. 12 described above, so the description thereof is omitted here.

[0116] Next, with reference to FIG. 13, the acquisition process of the behavior information and the interest information of the guidance system 1 according to the present embodiment will be described. FIG. 13 is a flowchart showing an example of the acquisition process of the behavior information and the interest information of the guidance system 1 according to the present embodiment.

[0117] As shown in FIG. 13, when the floor determination unit 332 determines the arrival floor (step S301), the building management device 30 starts the acquisition process of the action information and the interest information.

[0118] Next, the user identification unit 331 determines whether there is an overhead map of the arrival floor (step S302). When the user identification unit 331 has an overhead map of the arrival floor (step S302: YES), the process proceeds to step S305. Also, when the user identification unit 331 does not have an overhead map of the arrival floor (step S302: NO), the process proceeds to step S303.

[0119] In step S303, the action information acquisition unit 333 starts acquiring an image from the imaging device 2-B arranged on the arrival floor. Next, the action information acquisition unit 333 generates an overhead map from the acquired image (step S304).

[0120] Next, in step S305, the user identification unit 331 determines whether it can identify the user who has arrived on the arrival floor on the overhead map. When the user identification unit 331 can identify the user who has arrived on the arrival floor on the overhead map (step S305: YES), the process proceeds to step S306. Also, when the user identification unit 331 cannot identify the user who has arrived on the arrival floor on the overhead map (step S305: NO), the process returns to step S301.

[0121] In step S306, the building management device 30 acquires the action information and the interest information about the user identified in step S305. Here, when a plurality of users are identified in step S305, the building management device 30 may acquire the action information and the interest information about the plurality of users in parallel. After the process of step S306, the building management device 30 returns the process to step S301.

[0122] Next, with reference to FIG. 14, the details of the process of step S306 described above will be explained. FIG. 14 is a flowchart showing an example of the detailed processing of step S306 in FIG. 13.

[0123] As shown in FIG. 14, the action information acquisition unit 333 acquires information on the location of the identified user (step S401). In this example, the action information acquisition unit 333 acquires information on the coordinates of at least three feature amounts of both shoulders and the nose of the user. The action information acquisition unit 333 may also acquire information on the coordinates of other feature amounts of the user.

[0124] Next, the action information acquisition unit 333 determines whether the user has framed into the lifting equipment (step S402). Note that the framing into the lifting equipment means being framed out when viewed from the floor where the user is located. When the action information acquisition unit 333 determines that the user has framed into the lifting equipment (step S402: YES), the process proceeds to step S405. When the action information acquisition unit 333 determines that the user has not framed into the lifting equipment (step S402: NO), the process proceeds to step S403.

[0125] In step S403, the action information acquisition unit 333 determines whether the user has framed out to an invisible area or outside from the entrance of the building BL1. When the action information acquisition unit 333 determines that the user has framed out to an invisible area or outside from the entrance of the building BL1 (step S403: YES), the process proceeds to step S404. When the action information acquisition unit 333 determines that the user has not framed out to an invisible area or outside from the entrance of the building BL1 (step S403: NO), the process returns to step S401.

[0126] In step S404, the action information acquisition unit 333 determines whether a timeout has occurred, that is, whether a preset time has elapsed since the user has framed out from the invisible area or the entrance / exit of the building BL1 to the outside. When the action information acquisition unit 333 determines that a timeout has occurred (step S404: YES), the process proceeds to step S405. Also, when the action information acquisition unit 333 determines that no timeout has occurred (step S404: NO), the process returns to step S401.

[0127] In step S405, the action information acquisition unit 333 completes the acquisition of the action information and stores the acquired action information in the action information storage unit 322. The action information acquisition unit 333 stores the acquired action information in the action information storage unit 322 as time-series data for each user.

[0128] Next, the interest information acquisition unit 334 extracts the areas and attributes with a high degree of interest of the user on the floor based on the action information of the user (step S406).

[0129] Next, the interest information acquisition unit 334 acquires interest information based on the attributes of the extracted areas (step S407). The interest information acquisition unit 334 refers to the attribute information storage unit 321 for the attributes of the areas with a high degree of interest of the user. The interest information acquisition unit 334 acquires interest information based on the interest information of the user and the information of the referred attributes, and stores the acquired interest information in the interest information storage unit 123. The interest information acquisition unit 334 transmits the interest information to the management server 10 via the NW communication unit 31 and stores it in the interest information storage unit 123. Note that the interest information acquisition unit 334 may update the interest information for each user with the acquired interest information in the interest information storage unit 123.

[0130] Next, the building management device 30 outputs a warning sound or an alert as necessary (step S408). The building management device 30 outputs a warning sound or an alert, for example, when the frame-in and frame-out of the user do not match. The case where the frame-in and frame-out of the user do not match includes, for example, the case where the frame-out of the user who has performed frame-in is not determined, or the case where the frame-out of a user who has not performed frame-in is determined. Also, when it is not necessary to output a warning sound or an alert, the process of step S408 may be omitted.

[0131] Next, with reference to FIG. 15, the guidance process of the guidance system 1 according to the present embodiment will be described. FIG. 15 is a diagram showing an example of the guidance process of the guidance system 1 according to the present embodiment.

[0132] As shown in FIG. 15, first, the imaging device 2-M transmits a captured image to the guidance map 20 (step S501), and the guidance map 20 transmits the captured image to the management server 10 (step S502). That is, the information acquisition unit 251 of the guidance map 20 acquires a captured image in the vicinity of the guidance map 20 captured by the imaging device 2-M, and transmits the captured image to the management server 10 via the NW communication unit 21.

[0133] Next, the user identification unit 131 of the management server 10 executes a user identification process (step S503). The user identification unit 131 identifies a user based on a captured image in the vicinity of the guidance map 20 captured by the imaging device 2-M.

[0134] Next, the guidance presentation unit 132 of the management server 10 transmits an attribute information request to the building management device 30 within the guidance target range of the guidance map 20 (step S504), and the building management device 30 transmits the area attribute information stored in the attribute information storage unit 321 to the management server 10 (step S505).

[0135] Next, the guidance presentation unit 132 of the management server 10 generates guidance information for the guidance map 20 based on the interest information stored in the interest information storage unit 123 and the attribute information of the area acquired from the building management device 30 within the guidance target range (step S506).

[0136] Next, the guidance presentation unit 132 of the management server 10 transmits the guidance information to the guidance map 20 (step S507).

[0137] Next, the guidance map 20 outputs the guidance information (step S508). The output control unit 252 of the guidance map 20 causes the output unit 23 to output the guidance information generated by the guidance presentation unit 132 and corresponding to the user identified by the user identification unit 131.

[0138] Next, with reference to FIG. 16, the details of the guidance process of the guidance system 1 according to the present embodiment will be described. FIG. 16 is a flowchart showing the details of the guidance process of the guidance system 1 according to the present embodiment. Here, the details of the guidance process in the management server 10 will be described.

[0139] As shown in FIG. 16, the user identification unit 131 of the management server 10 acquires a captured image of the guidance map 20 (step S601). The user identification unit 131 acquires a captured image in the vicinity of the guidance map 20 captured by the imaging device 2-M via the NW communication unit 11.

[0140] Next, the user identification unit 131 identifies the user based on the acquired captured image (step S602). The user identification unit 131 identifies the user who uses the guidance map 20 based on the captured image and the user information stored in the user information storage unit 122.

[0141] Next, the user identification unit 131 determines whether the user has been identified (step S603). When the user identification unit 131 can identify the user who uses the guidance map 20 (step S603: YES), the process proceeds to step S604. Also, when the user identification unit 131 has not identified the user who uses the guidance map 20 (step S603: NO), the process returns to step S601.

[0142] In step S604, the guidance presentation unit 132 acquires the interest information corresponding to the user. The guidance presentation unit 132 acquires the interest information corresponding to the user identified by the user identification unit 131 from the interest information storage unit 123.

[0143] Next, the guidance presentation unit 132 obtains the attribute information of the areas within the guidance range of the guidance map 20 (step S605). The guidance presentation unit 132 refers to the guidance map information storage unit 121 to obtain the guidance range of the guidance map 20 (for example, the name of the building to be guided, etc.). The guidance presentation unit 132 obtains the attribute information of the area from the building management device 30 of the building to be guided (for example, Building A, Building B, etc.). When the guidance range of the guidance map 20 includes a plurality of buildings. The guidance presentation unit 132 obtains the attribute information of the area from the building management device 30 of each of the plurality of buildings.

[0144] Next, the guidance presentation unit 132 generates the guidance information of the guidance map 20 based on the interest information and the attribute information of the area. The guidance presentation unit 132, for example, extracts the areas with attributes that match the interest information and generates the guidance information of the areas. That is, the guidance presentation unit 132 generates the guidance information for the areas within the range of the guidance target that have attributes with a higher degree of interest of the identified user.

[0145] Next, the guidance presentation unit 132 causes the guidance map 20 to output guidance information (step S607). The guidance presentation unit 132 transmits the generated guidance information to the guidance map 20 via the NW communication unit 11, and causes the output control unit 252 of the guidance map 20 to output the guidance information from the output unit 23. After the process of step S607, the guidance presentation unit 132 returns the process to step S601.

[0146] As described above, the guidance system 1 according to the present embodiment includes the imaging device 2-M, the user identification unit 131, and the guidance presentation unit 132. The imaging device 2-M can image a user in the vicinity of the guidance map 20 that provides guidance for the guidance target. The user identification unit 131 identifies the user based on the image captured by the imaging device 2-M. The guidance presentation unit 132, based on the interest information corresponding to the user identified by the user identification unit 131 and the attributes of the areas within the range of the guidance target acquired from the attribute information storage unit 321, outputs guidance information for the areas within the range of the guidance target that have attributes with a higher degree of interest of the identified user to the guidance map 20. Here, the guidance presentation unit 132 acquires the interest information corresponding to the user from the interest information storage unit 123 that stores the interest information representing the degree of interest of the user.

[0147] Thereby, the guidance system 1 according to the present embodiment identifies the user of the guidance map 20 based on the image captured in the vicinity of the guidance map 20, and based on the interest information corresponding to the user and the attributes of the areas within the range of the guidance target, the guidance map 20 outputs guidance information having attributes with a higher degree of interest of the user. Therefore, the guidance system 1 according to the present embodiment can provide appropriate guidance according to the user without requiring a means for acquiring position information such as GPS, for example.

[0148] Also, in the present embodiment, the user identification unit 131 identifies the user based on the learning result learned by machine learning from the learning data in which a pre-identified user is associated with the image of the captured user.

[0149] As a result, the guidance system 1 according to the present embodiment can identify users with higher accuracy using machine learning and can provide more appropriate guidance according to the users.

[0150] In addition, in the present embodiment, the user identification unit 131 identifies the user based on the learning result and the feature amount extracted from the image. As a result, the guidance system 1 according to the present embodiment can improve the accuracy of identifying the user.

[0151] In addition, in the present embodiment, when a group including the identified user is confirmed, the guidance presentation unit 132 outputs guidance information for an area within the range of the guidance target having an attribute with a higher degree of interest of the group to the guidance map 20. As a result, the guidance system 1 according to the present embodiment can provide appropriate guidance according to not only individual users but also groups.

[0152] In addition, in the present embodiment, when the number of users belonging to the group is identified as being equal to or more than a preset number, the guidance presentation unit 132 outputs guidance information for an area within the range of the guidance target having an attribute with a higher degree of interest of the group to the guidance map 20. As a result, the guidance system 1 according to the present embodiment can appropriately switch between user guidance and group guidance by a simple method.

[0153] In addition, in the present embodiment, when the ratio of the users belonging to the group is identified as being equal to or more than a preset ratio, the guidance presentation unit 132 outputs guidance information for an area within the range of the guidance target having an attribute with a higher degree of interest of the group to the guidance map 20. As a result, the guidance system 1 according to the present embodiment can appropriately switch between user guidance and group guidance by a simple method.

[0154] In addition, the guidance system 1 according to the present embodiment includes a guidance map 20 having an output unit 23 (for example, a display device, a speaker, etc.) that outputs guidance information. The guidance presentation unit 132 causes the output unit 23 to output the guidance information. Thereby, the guidance system 1 according to the present embodiment can provide appropriate guidance according to the user without requiring a means for acquiring position information, by using the output unit 23.

[0155] Further, the guidance system 1 according to the present embodiment includes a management server 10 (server device) that can be connected to the guidance map 20 via a network NW1. The management server 10 includes an interest information storage unit 123 and a guidance presentation unit 132. The guidance presentation unit 132 causes the output unit 23 of the guidance map 20 to output the guidance information via the network NW1.

[0156] Thereby, in the guidance system 1 according to the present embodiment, the management server 10 executes the processing of the guidance presentation unit 132, and the guidance map 20 outputs the guidance information received from the management server 10, so that the processing load of the guidance map 20 can be reduced. Therefore, the guidance system 1 according to the present embodiment can provide appropriate guidance according to the user even for a guidance map 20 having a simple configuration such as causing a light-emitting diode installed at the position of the guidance place to emit light on a guidance map board on which a map is drawn.

[0157] In addition, the guidance system 1 according to the present embodiment includes an imaging device 2-M (first imaging device), a plurality of imaging devices 2-B (plurality of second imaging devices), a floor determination unit 332, a behavior information acquisition unit 333, and an interest information acquisition unit 334. The imaging device 2-M (first imaging device) can image a user in the vicinity of the guidance map 20. The plurality of imaging devices 2-B (plurality of second imaging devices) are installed in a building within the range of the guidance target. The floor determination unit 332 determines the arrival floor of the user among the plurality of floors of the building based on an image captured by at least any one of the plurality of imaging devices 2-B while the user is moving. The behavior information acquisition unit 333 acquires behavior information representing the behavior of the user on the arrival floor determined by the floor determination unit 332 based on an image captured by at least any one of the plurality of imaging devices 2-B. The interest information acquisition unit 334 acquires interest information representing the degree of interest of the user for each attribute based on the layout and attributes of the area on the arrival floor determined by the floor determination unit 332 and the behavior information acquired by the behavior information acquisition unit, and stores the interest information in the interest information storage unit 123 for each user.

[0158] Thereby, the guidance system 1 according to the present embodiment can appropriately acquire the interest information of the user without requiring a means for acquiring position information such as GPS. Therefore, the guidance system 1 according to the present embodiment can present more accurate guidance information according to the user with appropriate interest information of the user.

[0159] Further, the guidance method according to the present embodiment is a guidance method of a guidance system 1 that outputs guidance information to a guidance map 20 for guiding a guidance target, and includes a user identification step and a guidance presentation step. In the user identification step, a user identification unit 131 identifies a user based on an image captured by an imaging device 2-M capable of imaging a user in the vicinity of the guidance map 20. In the guidance presentation step, a guidance presentation unit 132 obtains, from a concern information storage unit 123 that stores concern information representing the degree of concern of the user, concern information corresponding to the user identified by the user identification unit 131, and based on the attributes of the areas within the range of the guidance target obtained from an attribute information storage unit 321 that stores attributes for each area, outputs guidance information for an area within the range of the guidance target that has an attribute with a higher degree of concern of the identified user to the guidance map 20.

[0160] Accordingly, the guidance method according to the present embodiment has the same effect as the above-described guidance system 1, and for example, can provide appropriate guidance according to the user without requiring a means for acquiring position information such as GPS.

[0161] [Second Embodiment] Next, with reference to the drawings, a guidance system 1a according to the second embodiment will be described. FIG. 17 is a functional block diagram showing an example of a guidance system 1a according to the second embodiment.

[0162] As shown in FIG. 17, the guidance system 1a includes an imaging device 2-B, a management server 10a, a guidance map 20a, and a building management device 30. In the present embodiment, a modified example will be described in which the guidance map 20a generates guidance information instead of the management server 10a.

[0163] In addition, in FIG. 17, the same components as those shown in FIG. 2 described above are given the same reference numerals, and the description thereof is omitted.

[0164] The management server 10a is a server device that manages the entire guidance system 1a, and includes a NW communication unit 11, a server storage unit 12, and a server control unit 13a. The server control unit 13a is a functional unit realized by causing a processor including, for example, a CPU to execute a program stored in a storage unit (not shown). The server control unit 13a comprehensively controls the management server 10a and executes various processes in the management server 10a.

[0165] The server control unit 13a includes a user identification unit 131. The server control unit 13a has the same functions as the server control unit 13 in the first embodiment, except that it does not include a guidance presentation unit 132.

[0166] The guidance map 20a includes an imaging device 2-M, a NW communication unit 21, an operation unit 22, an output unit 23, a map storage unit 24, and a map control unit 25a. The map control unit 25a is a functional unit realized by causing a processor including, for example, a CPU to execute a program stored in a storage unit (not shown). The map control unit 25a comprehensively controls the guidance map 20a and executes various processes in the guidance map 20a. The map control unit 25a includes an information acquisition unit 251, an output control unit 252, and a guidance presentation unit 253.

[0167] The guidance presentation unit 253 has the same functions as the guidance presentation unit 132 in the first embodiment described above. Based on the interest information corresponding to the user and the attributes of the areas within the guidance target range, the guidance presentation unit 253 outputs guidance information for the areas within the guidance target range that have attributes with a higher degree of interest of the identified user to the guidance map 20a. The guidance presentation unit 253 causes the guidance information to be output from the output unit 23 via the output control unit 252.

[0168] Next, with reference to the drawings, the operation of the guidance system 1a according to this embodiment will be described. FIG. 18 is a diagram showing an example of the guidance process of the guidance system 1a according to this embodiment.

[0169] In FIG. 18, the processes from step S701 to step S703 are the same as the processes from step S501 to step S503 shown in FIG. 15 described above, and thus the description thereof is omitted here.

[0170] Next, the server control unit 13a of the management server 10a transmits user information (for example, user identification information, etc.) indicating the user identified by the user identification unit 131 to the guidance map 20a (step S704).

[0171] Next, the guidance presentation unit 253 of the guidance map 20a transmits a concern information request to the management server 10a (step S705). Note that the concern information request includes user information (for example, user identification information, etc.) indicating the user identified by the user identification unit 131.

[0172] Next, in response to the concern information request, the server control unit 13a of the management server 10a acquires concern information corresponding to the identified user from the concern information storage unit 123 and transmits the concern information to the guidance map 20a (step S706).

[0173] Note that the server control unit 13a of the management server 10a may omit the processes of steps S704 and S705 described above and execute the process of step S706.

[0174] Next, the guidance presentation unit 253 of the guidance map 20a transmits an attribute information request to the building management device 30 within the guidance target range of the guidance map 20a (step S707), and the building management device 30 transmits the area attribute information stored in the attribute information storage unit 321 to the guidance map 20a (step S708).

[0175] Next, the guidance presentation unit 253 of the guidance map 20a generates guidance information for the guidance map 20a based on the concern information acquired from the management server 10a and the area attribute information acquired from the building management device 30 within the guidance target range (step S709).

[0176] Next, the guidance presentation unit 253 of the guidance map 20a outputs guidance information to the guidance map 20a (step S710). The output control unit 252 of the guidance map 20a causes the output unit 23 to output the guidance information generated by the guidance presentation unit 253 and corresponding to the user identified by the user identification unit 131.

[0177] As described above, in the guidance system 1a according to the present embodiment, the guidance map 20a includes a guidance presentation unit 253. Thereby, in the guidance system 1a according to the present embodiment, since each guidance map 20a executes the process of generating guidance information, the process can be distributed, and the processing load on the management server 10a can be reduced.

[0178] Also, similar to the first embodiment, the guidance system 1a according to the present embodiment can provide appropriate guidance according to the user without requiring a means for acquiring position information such as GPS.

[0179] [Third Embodiment] Next, with reference to the drawings, a guidance system 1b according to the third embodiment will be described. FIG. 19 is a functional block diagram showing an example of the guidance system 1b according to the third embodiment.

[0180] As shown in FIG. 19, the guidance system 1b includes an imaging device 2-B, a management server 10b, a guidance map 20b, a building management device 30, and a smartphone 40. In the present embodiment, a modification for identifying a user by additionally using the unique identification information stored in the smartphone 40 will be described.

[0181] In FIG. 19, the same components as those shown in FIG. 17 described above are given the same reference numerals, and the description thereof is omitted.

[0182] The management server 10b is a server device that manages the entire guidance system 1b, and includes an NW communication unit 11, a server storage unit 12, and a server control unit 13b. The server control unit 13b is a functional unit realized by causing a processor including, for example, a CPU to execute a program stored in a storage unit (not shown). The server control unit 13b comprehensively controls the management server 10b and executes various processes in the management server 10b.

[0183] The server control unit 13b includes a user identification unit 131a. The user identification unit 131a identifies a user based on the unique identification information received by the wireless communication unit 26 from the smartphone 40 (to be described later) and an image.

[0184] The guidance map 20b includes an imaging device 2-M, an NW communication unit 21, an operation unit 22, an output unit 23, a map storage unit 24, a map control unit 25b, and a wireless communication unit 26.

[0185] The wireless communication unit 26 is a functional unit realized by a wireless communication device such as a wireless LAN, for example. The wireless communication unit 26 communicates with the smartphone 40. The wireless communication unit 26 receives, for example, the unique identification information stored in the smartphone 40 from the smartphone 40.

[0186] Note that the unique identification information is identification information that can identify a user, and is, for example, a device ID of a wireless LAN, a device ID of Bluetooth (registered trademark), an IMSI (International Mobile Subscriber Identity) of the smartphone 40, or an MEI (International Mobile Equipment Identity), etc.

[0187] The map control unit 25b is a functional unit realized by causing a processor including, for example, a CPU to execute a program stored in a storage unit (not shown). The map control unit 25b comprehensively controls the guidance map 20b and executes various processes in the guidance map 20b. The map control unit 25b includes an information acquisition unit 251a, an output control unit 252a, and a guidance presentation unit 253.

[0188] The information acquisition unit 251a acquires various information regarding the guidance map 20b. The information acquisition unit 251a, for example, acquires a captured image from the imaging device 2-M and acquires unique identification information from the smartphone 40 via the wireless communication unit 26. The information acquisition unit 251a transmits the acquired captured image and unique identification information to the management server 10b via the NW communication unit 21. Since other functions of the information acquisition unit 251a are the same as those of the information acquisition unit 251 in the first embodiment described above, the description thereof is omitted here.

[0189] The output control unit 252a causes the output unit 23 to output guidance information, and transmits the guidance information to the smartphone 40 via the wireless communication unit 26, and causes the smartphone 40 to output the guidance information.

[0190] The smartphone 40 is an example of a portable medium carried by the user. Further, the smartphone 40 can communicate with the guidance map 20b via the wireless communication unit 26. The smartphone 40 stores unique identification information and transmits the unique identification information to the guidance map 20b via the wireless communication unit 26. Further, the smartphone 40 outputs the guidance information received from the guidance map 20b via the wireless communication unit 26. The smartphone 40, for example, displays the guidance information on a display unit (not shown). Note that the smartphone 40 may be used as an alternative to the operation unit 22 of the guidance map 20b.

[0191] Also, in the guidance system 1b, when an operation for designating a destination is performed on the operation unit 22 of the guidance map 20b or the smartphone 40 by the user, the guidance presentation unit 253 may transmit an arrangement for calling a taxi to the vicinity of the guidance map 20b via the NW communication unit 21.

[0192] Furthermore, the guidance presentation unit 253 may transmit the designated destination to the arrived taxi via the operation unit 22 of the guidance map 20b or the smartphone 40 to automatically register the destination of the taxi.

[0193] In addition, when arranging a taxi, if the group to which the user belongs is confirmed, the guidance presentation unit 253 may arrange a taxi including the number of users in the group.

[0194] As described above, in the guidance system 1b according to the present embodiment, the guidance map 20b includes a wireless communication unit 26 (communication unit) capable of receiving unique identification information stored in the smartphone 40 (portable medium) carried by the user. The user identification unit 131a identifies the user based on the unique identification information received by the wireless communication unit 26 and the image captured by the imaging device 2-M.

[0195] Thereby, the guidance system 1b according to the present embodiment combines the image captured by the imaging device 2-M and the unique identification information stored in the smartphone 40 (portable medium) to identify the user, so that the user can be identified with higher accuracy. Therefore, the guidance system 1b according to the present embodiment can provide more appropriate guidance according to the user.

[0196] [Fourth Embodiment] Next, with reference to the drawings, the guidance system 1c according to the fourth embodiment will be described.

[0197] In the present embodiment, a modified example applied when a plurality of single-story stores (one store per building) are included instead of stores in a building such as a building BL1 will be described. FIG. 20 is a configuration diagram showing an example of the guidance system 1c according to the fourth embodiment.

[0198] As shown in FIG. 20, the guidance system 1c includes a plurality of imaging devices 2 (2-B, 2-M), a management server 10, a guidance map 20, and a building management device 30. In the present embodiment, an example in which the guidance map 20 is installed at the exit of the parking lot PK1 will be described.

[0199] In this embodiment, at least one of the plurality of imaging devices 2-B is installed in a single-story building (SSH1, SSH2, ···), each of which is an independent store. At least one imaging device 2-B is installed near the entrance and exit of the building (SSH1, SSH2, ···), and it is possible to detect the entry or exit of users to each store.

[0200] Also, the building management device 30 in this embodiment is the same as the building management device 30 in the above-described first to third embodiments, except that it manages the plurality of buildings (SSH1, SSH2, ···) instead of the building BL1 having multiple floors. The building management device 30 in this embodiment manages a plurality of buildings (SSH1, SSH2, ···), determines users who use the plurality of buildings (SSH1, SSH2, ···), and acquires the action information and interest information of the users.

[0201] In this embodiment, the floor determination unit 332 determines the entry or exit of users to each store by using the imaging device 2-B installed near the entrance and exit of the store instead of floor determination.

[0202] Since the functions of the building management device 30 in other aspects of this embodiment are the same as those of the building management device 30 in the above-described first to third embodiments, the description thereof is omitted here. Note that the buildings (SSH1, SSH2, ···) may be equipped with a plurality of imaging devices 2-B inside. Similar to the above-described first to third embodiments, the building management device 30 uses the plurality of imaging devices 2-B to track users inside the store and acquire the interest information of the users.

[0203] The guidance map 20 in this embodiment outputs guidance information regarding the stores in the plurality of buildings (SSH1, SSH2, ···) according to the users. Also, since the management server 10 and the guidance map 20 in this embodiment are the same as those in the above-described first embodiment, the description thereof is omitted here.

[0204] As described above, the guidance system 1c in the present embodiment can appropriately guide users in, for example, an area with many single-story buildings (SSH1, SSH2, ···).

[0205] In addition, although the building management device 30 in the present embodiment has been described by taking an example of managing a plurality of buildings (SSH1, SSH2, ···), it is not limited thereto, and it may be managed in combination with a building BL1 such as a multi-story building.

[0206] Also, although the guidance system 1c in the present embodiment has been described by taking an example of applying it to the above-described first embodiment, it is not limited thereto, and the present embodiment may be applied to the second or third embodiment.

[0207] [Fifth Embodiment] Next, with reference to the drawings, a guidance system 1d according to the fifth embodiment will be described.

[0208] In the present embodiment, a modified example will be described in which a shared vehicle is used instead of the taxi described above to move to a store of guidance information. FIG. 21 is a configuration diagram showing an example of a guidance system 1d according to the fifth embodiment. Further, FIG. 22 is a functional block diagram showing an example of a guidance system 1d according to the fifth embodiment.

[0209] As shown in FIGS. 21 and 22, the guidance system 1d includes a plurality of imaging devices 2 (2-B, 2-M), a management server 10b, a guidance map 20c, a building management device 30, and a smartphone 40. In the present embodiment, the same components as those in FIGS. 19 and 20 described above are given the same reference numerals, and the description thereof is omitted.

[0210] In the present embodiment, it is assumed that the guidance map 20c is installed, for example, near the boarding and alighting locations of the shared vehicle V1. The shared vehicle V1 is, for example, a shared bus moving in the target area AR, a shared taxi, a rideshare, a shared AV (Arial Vehicle) including a drone, a shared Vehicle including a railway or a ship, etc., and is a shared mobility that can be moved by the user U1 boarding. Further, the target area AR is an area within the range to be guided, and is, for example, an area such as a commercial facility or a tourist destination.

[0211] The guidance map 20c includes an imaging device 2-M, an NW communication unit 21, an operation unit 22, an output unit 23, a map storage unit 24, a map control unit 25c, and a wireless communication unit 26.

[0212] The map control unit 25c is a functional unit realized by causing a processor including, for example, a CPU to execute a program stored in a storage unit (not shown). The map control unit 25c comprehensively controls the guidance map 20c and executes various processes in the guidance map 20c. The map control unit 25c includes an information acquisition unit 251a, an output control unit 252a, and a guidance presentation unit 253a.

[0213] The guidance presentation unit 253a has the same function as the guidance presentation unit 253 of the third embodiment described above and executes processing related to the shared vehicle V1. The guidance presentation unit 253a automatically registers, for example, the destination optimally specified according to the request of the user U1 (the destination specified on demand) as the destination of the shared vehicle V1 by the operation unit 22 or the smartphone 40 carried by the user U1.

[0214] Here, the specified destination includes the destination indicated by the guidance information output by the guidance map 20c. The guidance map 20c automatically registers the destination specified from the guidance information output by the guidance map 20c as the destination of the shared vehicle V1 by the operation unit 22 or the smartphones 40 carried by each of the plurality of users U1. Note that the destination to be specified may be a plurality of destinations specified by one user U1.

[0215] In addition, the guidance presentation unit 253a automatically registers the designated destination to the destination of the shared vehicle V1, generates an optimal movement route according to the destination of the shared vehicle V1, and sets the generated movement route to the shared vehicle V1. That is, the guidance presentation unit 253a generates an optimal movement route (a circuit route within the target area AR) according to the destination designated by the user U1, sets the circuit route to the shared vehicle V1, and arranges the shared vehicle V1.

[0216] As the optimal movement route, the guidance presentation unit 253a may set the route so that, for example, the movement distance of the shared vehicle V1 is minimized, or may set the route so that, for example, the movement time of the shared vehicle V1 is minimized.

[0217] In addition, the guidance presentation unit 253a outputs (displays) the current position of the arranged shared vehicle V1, the planned waypoints, and the circuit route (movement route) to the output unit 23, and also displays them on the smartphone 40. The guidance presentation unit 253a acquires, for example, the current position of the arranged shared vehicle V1 via the NW communication unit 21, and causes the output unit 23 to output the circuit information including the current position of the shared vehicle V1, the waypoints, and the circuit route via the output control unit 252a.

[0218] In addition, the guidance presentation unit 253a transmits the circuit information including the current position of the shared vehicle V1, the waypoints, and the circuit route to the smartphones 40 of each user U1 boarding the shared vehicle V1 via the NW communication unit 21 or the wireless communication unit 26. The smartphone 40 of each user U1 displays the current position of the shared vehicle V1, the waypoints, and the circuit route based on the circuit information of the shared vehicle V1.

[0219] The user U1 boarding the shared vehicle V1 can confirm the current position of the shared vehicle V1, the waypoints, and the circuit route using the smartphone 40.

[0220] Next, with reference to FIG. 23, the operation of the guidance system 1d according to the present embodiment will be described. FIG. 23 is a diagram showing an example of the operation of the guidance system 1d according to the present embodiment.

[0221] As shown in FIG. 23, the imaging device 2-M first transmits the captured image to the guidance map 20c (step S801). Also, the smartphone 40 transmits the unique identification information to the guidance map 20c (step S802).

[0222] Next, the guidance map 20c transmits the captured image and the unique identification information to the management server 10b (step S803). That is, the information acquisition unit 251 of the guidance map 20c acquires the captured image near the guidance map 20c captured by the imaging device 2-M and the unique identification information received from the smartphone 40, and transmits the captured image and the individual identification information to the management server 10b via the NW communication unit 21.

[0223] Next, the user identification unit 131a of the management server 10b executes user identification processing (step S803). The user identification unit 131a identifies the user based on the captured image near the guidance map 20c captured by the imaging device 2-M and the unique identification information.

[0224] Subsequent processing from step S805 to step S811 is the same as the processing from step S704 to step S710 shown in FIG. 18 described above, and thus the description thereof is omitted here.

[0225] Next, the guidance presentation unit 253a of the guidance map 20c automatically registers the designated destination, and arranges the shared vehicle V1 and sets the tour route (tour path) (step S812). The guidance presentation unit 253a automatically registers the destination designated from the guidance information output by the guidance map 20c as the destination of the shared vehicle V1 by the operation unit 22 or the smartphone 40 carried by the user U1. Also, the guidance presentation unit 253a sets an optimal tour route for the shared vehicle V1 so that the moving distance or moving time of the shared vehicle V1 is minimized.

[0226] Next, the guidance presentation unit 253a acquires the position of the shared vehicle V1 and outputs the tour route and the position of the shared vehicle V1 (step S813). The guidance presentation unit 253a acquires the current position of the arranged shared vehicle V1 via the NW communication unit 21, and causes the output unit 23 to output the current position of the shared vehicle V1, the waypoint, and the tour route via the output control unit 252a.

[0227] Next, the guidance presentation unit 253a transmits the tour information of the shared vehicle V1 to the smartphone 40 (step S814). The guidance presentation unit 253a transmits the tour information including the current position of the shared vehicle V1, the waypoint, and the tour route to the smartphone 40 via the NW communication unit 21 or the wireless communication unit 26.

[0228] The smartphone 40 outputs the tour route and position of the shared vehicle V1 (step S815). The smartphone 40 causes, for example, a display unit (not shown) to display the tour route and position of the shared vehicle V1 based on the received tour information.

[0229] In the example shown in FIG. 23 described above, an example in which the management server 10b identifies the user U1 based on the captured image and the unique identification information has been described. However, the user U1 may be identified based on the captured image without using the unique identification information.

[0230] As described above, in the guidance system 1d according to the present embodiment, the guidance map 20c includes the operation unit 22, and the destination optimally designated in response to the request of the user U1 by the operation unit 22 or the smartphone 40 (portable medium) carried by the user U1 is automatically registered as the destination of the shared vehicle V1.

[0231] Thereby, the guidance system 1d according to the present embodiment can provide appropriate guidance according to the user U1, and can move the user U1 to the destination optimally designated in response to the request of the user U1 using the shared vehicle V1.

[0232] Also, in this embodiment, the guidance map 20c automatically registers the designated destination as the destination of the shared vehicle V1, generates an optimal movement route (for example, a tour route) according to the destination of the shared vehicle V1, and sets the generated movement route in the shared vehicle V1.

[0233] Thereby, the guidance system 1d according to this embodiment can efficiently move the user U1 to the destination optimally designated according to the request of the user U1 by the optimal movement route.

[0234] Also, in this embodiment, the designated destination includes the destination indicated by the guidance information output by the guidance map 20c. The guidance map 20c automatically registers the destination designated from the guidance information as the destination of the shared vehicle V1 by the operation unit 22 or the smartphones 40 carried by each of the plurality of users U1.

[0235] Thereby, the guidance system 1d according to this embodiment can move the user U1 to the destination indicated by the guidance information more appropriately, and can improve convenience.

[0236] Also, in this embodiment, the guidance map 20c displays the current position of the shared vehicle V1, the planned waypoints and the movement route, and also displays them on the smartphone 40.

[0237] Thereby, the guidance system 1d according to this embodiment can confirm the current position of the shared vehicle V1 until the arranged shared vehicle V1 comes near the guidance map 20c, and during the movement of the user U1 by the shared vehicle V1, the smartphone 40 can be used to confirm the current position, the planned waypoints and the movement route.

[0238] Also, in the guidance method according to this embodiment, the guidance map 20c includes an operation unit 22, and the operation unit 22 or the smartphone 40 (portable medium) carried by the user U1 automatically registers the destination optimally designated according to the request of the user U1 as the destination of the shared vehicle V1.

[0239] Accordingly, the guiding method according to the present embodiment has the same effect as the guiding system 1d described above, can provide appropriate guidance according to the user U1, and can move the user U1 to the destination optimally designated according to the request of the user U1 by using the shared vehicle V1.

[0240] [Sixth Embodiment] Next, with reference to the drawings, a guiding system 1e according to the sixth embodiment will be described.

[0241] In the present embodiment, a modification will be described in which, in the above-described fifth embodiment, the user U1 directly sets destinations such as returning home and making a detour, and the shared vehicle V1 is circulated.

[0242] FIG. 24 is a configuration diagram showing an example of a guiding system 1e according to the sixth embodiment. FIG. 25 is a functional block diagram showing an example of the guiding system 1e according to the sixth embodiment.

[0243] As shown in FIGS. 24 and 25, the guiding system 1e includes a plurality of imaging devices 2 (2-B, 2-M), a management server 10b, a guiding map 20d, a building management device 30, and smartphones 40 (40A, 40B). In the present embodiment, the same components as those in FIGS. 21 and 22 described above are given the same reference numerals, and the description thereof is omitted.

[0244] In the present embodiment, it is assumed that the guiding map 20d is installed, for example, near the boarding and alighting locations of the shared vehicle V1. Also, in the present embodiment, as shown in FIG. 24, the user U1 includes a user U1A and a user U1B. Also, the smartphone 40 carried by the user U1A is described as the smartphone 40A, and the smartphone 40 carried by the user U1B is described as the smartphone 40B.

[0245] The guidance map 20d includes an imaging device 2-M, an NW communication unit 21, an operation unit 22, an output unit 23, a map storage unit 24, a map control unit 25d, and a wireless communication unit 26.

[0246] The map control unit 25d is a functional unit realized by causing a processor including, for example, a CPU to execute a program stored in a storage unit (not shown). The map control unit 25d comprehensively controls the guidance map 20d and executes various processes in the guidance map 20d. The map control unit 25d includes an information acquisition unit 251a, an output control unit 252a, and a guidance presentation unit 253b.

[0247] The guidance presentation unit 253b has the same functions as the guidance presentation unit 253a of the fifth embodiment described above, and executes a process of directly setting the destination of the shared vehicle V1 by the user U1. The guidance presentation unit 253b automatically registers, for example, the destination (the destination specified on demand) optimally specified according to the request of the user U1 as the destination of the shared vehicle V1 by the operation unit 22 or the smartphone 40 carried by the user U1.

[0248] In addition, the specified destination includes a specified location (for example, the destination P1) where the position information is directly specified by the operation unit 22 or the smartphone 40. Here, the destination P1 is the user U1's home, the destination such as the accommodation destination when returning home, or the destination for a detour. When the specified destination is a specified location (such as the directly specified destination P1), the guidance presentation unit 253b automatically registers the specified location as the destination of the shared vehicle V1 and stops the output of the guidance information corresponding to the user U1 who specified the specified location.

[0249] For example, when the user U1A specifies the destination P1 as the specified location by operating the smartphone 40A, the guidance presentation unit 253b stops the output of the guidance information corresponding to the user U1A and outputs the information of the destination P1. Note that the guidance presentation unit 253b may stop the output of the information of the destination P1 by operating the smartphone 40A of the user U1A or the operation unit 22.

[0250] In addition, the guidance presentation unit 253b automatically registers the designated destination (destination P1 or the destination designated from the guidance information) as the destination of the shared vehicle V1, generates an optimal movement route according to the destination of the shared vehicle V1, and sets the generated movement route in the shared vehicle V1.

[0251] The guidance presentation unit 253b may set the route so that, for example, the movement distance of the shared vehicle V1 is minimized, or the route may be set so that, for example, the movement time of the shared vehicle V1 is minimized, as the optimal movement route.

[0252] In addition, the guidance presentation unit 253b outputs (displays) the current position of the arranged shared vehicle V1, the planned waypoints and the tour route (movement route) to the output unit 23 and also causes the smartphone 40 to display them. Note that the guidance presentation unit 253b may stop the display of the location corresponding to the destination P1 among the planned waypoints according to the operation of the smartphone 40A of the user U1A or the operation of the operation unit 22.

[0253] In this way, the guidance presentation unit 253b may stop the display of some or all of the waypoints and the movement route according to the operation of the operation unit 22 or the smartphone 40.

[0254] Next, with reference to FIGS. 26 and 27, the operation of the guidance system 1e according to the present embodiment will be described. FIG. 26 is a diagram showing an example of the operation of the guidance system 1e according to the present embodiment. Here, an example of the operation when the user U1A directly designates the destination P1 and the user U1B designates the destination from the guidance information will be described.

[0255] As shown in FIG. 26, the guidance map 20d outputs guidance information (step S901). Note that the processing until the guidance map 20d outputs the guidance information is the same as the processing from step S801 to step S811 shown in FIG. 23 described above, so the description thereof is omitted here. The guidance map 20d outputs, for example, guidance information for the user U1A and the user U1B to the output unit 23.

[0256] Next, the smartphone 40A transmits destination information to the guidance map 20d (step S902). By the operation of the user U1A, the smartphone 40A transmits the destination information of the destination P1 directly specified by the user U1A to the guidance map 20d.

[0257] Next, the guidance presentation unit 253b of the guidance map 20d stops outputting the guidance information for the user U1A (step S903). Note that the guidance presentation unit 253b may output the destination information of the destination P1 instead of the guidance information for the user U1A.

[0258] Next, the guidance presentation unit 253b automatically registers the specified destination, and arranges the shared vehicle V1 and sets the tour route (tour path) (step S904). Here, the user U1B is described as having specified the destination of the guidance information. The guidance presentation unit 253b automatically registers the destination specified from the guidance information output by the guidance map 20d and the above-described destination P1 directly specified by the user U1A as the destination of the shared vehicle V1 by the operation unit 22 or the smartphone 40B carried by the user U1B. Further, the guidance presentation unit 253b sets an optimal tour route for the shared vehicle V1 so that the moving distance or moving time of the shared vehicle V1 is minimized.

[0259] Next, the guidance presentation unit 253b acquires the position of the shared vehicle V1, and outputs the tour route and the position of the shared vehicle V1 (step S905). The guidance presentation unit 253b acquires the current position of the arranged shared vehicle V1 via the NW communication unit 21, and causes the output unit 23 to output the current position of the shared vehicle V1, the waypoint, and the tour route via the output control unit 252a.

[0260] Next, the guidance presentation unit 253b transmits the tour information of the shared vehicle V1 to the smartphone 40A (step S906), and the smartphone 40A outputs the tour route and position of the shared vehicle V1 (step S907). The smartphone 40A causes, for example, a display unit (not shown) to display the tour route and position of the shared vehicle V1 based on the received tour information.

[0261] Also, the guidance presentation unit 253b transmits the tour information of the shared vehicle V1 to the smartphone 40B (step S908), and the smartphone 40B outputs the tour route and position of the shared vehicle V1 (step S909). The smartphone 40B causes, for example, a display unit (not shown) to display the tour route and position of the shared vehicle V1 based on the received tour information.

[0262] Note that the guidance presentation unit 253b may stop the display of the location corresponding to the destination P1 among the planned waypoints by operating the smartphone 40A of the user U1A or the operation unit 22.

[0263] FIG. 27 is a diagram showing another example of the operation of the guidance system 1e according to the present embodiment. Here, an example of the operation when both the user U1A and the user U1B directly specify a designated location such as the destination P1 will be described.

[0264] As shown in FIG. 27, the guidance map 20d outputs guidance information (step S911). Note that the processing until the guidance map 20d outputs the guidance information is the same as the processing from step S801 to step S811 shown in FIG. 23 described above, and thus the description thereof is omitted here. The guidance map 20d outputs, for example, guidance information for the users U1A and U1B to the output unit 23.

[0265] Next, the smartphone 40A transmits destination information to the guidance map 20d (step S912). Also, the smartphone 40B transmits the destination information to the guidance map 20d (step S913).

[0266] Next, the guidance presentation unit 253b of the guidance map 20d stops outputting guidance information to the users U1A and U1B (step S914). Note that the guidance presentation unit 253b may output the destination information of the users U1A and U1B instead of the guidance information for the users U1A and U1B.

[0267] Next, the guidance presentation unit 253b automatically registers the specified destination, and arranges the shared vehicle V1 and sets the tour route (circuit route) (step S915). The guidance presentation unit 253b automatically registers the destinations directly specified by each of the users U1A and U1B as the destinations of the shared vehicle V1. In addition, the guidance presentation unit 253b sets an optimal tour route for the shared vehicle V1 so that the moving distance or moving time of the shared vehicle V1 is minimized.

[0268] Next, the guidance presentation unit 253b acquires the position of the shared vehicle V1 and outputs the tour route and the position of the shared vehicle V1 (step S916). Subsequent processing from step S917 to step S920 is the same as the processing from step S906 to step S909 shown in FIG. 26 described above, and thus the description thereof is omitted here.

[0269] Note that the guidance presentation unit 253b may stop displaying the location corresponding to the destination directly specified by the user U1A among the planned waypoints by operating the smartphone 40A of the user U1A or the operation unit 22. Also, the guidance presentation unit 253b may stop displaying the location corresponding to the destination directly specified by the user U1B among the planned waypoints by operating the smartphone 40B of the user U1B or the operation unit 22.

[0270] As described above, in the guidance system 1e according to the present embodiment, the specified destination described above includes a specified location where the location information is directly specified by the operation unit 22 or the smartphone 40. When the specified destination is the specified location, the guidance map 20d automatically registers the specified location as the destination of the shared vehicle V1 and stops outputting the guidance information corresponding to the user U1 who specified the specified location.

[0271] Thereby, the guidance system 1e according to the present embodiment can move to a destination such as going home or making a detour using the shared vehicle V1, and can further improve convenience.

[0272] Also, in the present embodiment, the guidance map 20d may stop displaying part or all of the waypoint and the movement route according to the operation of the operation unit 22 or the smartphone 40.

[0273] Thereby, the guidance system 1e according to the present embodiment can stop and conceal the display of the destination when going home or making a detour, for example, and can ensure the privacy of the user U1.

[0274] FIGS. 28 and 29 are diagrams for explaining the hardware configurations of the respective devices of the guidance system 1 (1a, 1b, 1c, 1d, 1e) according to the embodiment. FIG. 28 shows the hardware configurations of the respective devices of the management server 10 (10a, 10b) and the building management device 30.

[0275] As shown in FIG. 28, each of the management server 10 (10a, 10b) and the building management device 30 includes a communication device H11, a memory H12, and a processor H13.

[0276] The communication device H11 is a communication device that can be connected to the network NW1, such as a LAN card. The memory H12 is a storage device such as, for example, a RAM, a flash memory, an HBM (High Bandwidth Memory), an HDD, etc., and stores various information and programs used by each device of the management servers 10 (10a, 10b) and the building management device 30.

[0277] The processor H13 is a processing circuit including, for example, a CPU, a GPU (Graphics Processing Unit), a GPGPU (General Purpose Computing on Graphics Processing Unit), a TPU (Tensor Processing Unit), etc. The processor H13 executes various processes of each device of the management servers 10 (10a, 10b) and the building management device 30 by executing the programs stored in the memory H12.

[0278] Also, FIG. 29 shows the hardware configuration of each device of the guidance map 20 (20a, 20b, 20c, 20d).

[0279] As shown in FIG. 29, each device of the guidance map 20 (20a, 20b, 20c, 20d) includes a camera H21, a communication device H22, an input device H23, a display H24, a memory H25, and a processor H26.

[0280] The camera H21 has, for example, a CCD image sensor and realizes the imaging device 2-M described above. The communication device H22 is a communication device connectable to the network NW1 such as, for example, a LAN card, a wireless LAN card, a mobile communication device, etc.

[0281] The input device H23 is an input device such as, for example, a switch, a button, a touch sensor, a non-contact sensor, etc. The display H24 is a display device such as, for example, a liquid crystal display, an organic EL (Organic Electro-Luminescence) display, etc. The input device H23 and the display H24 constitute, for example, the guidance map plate IM of the guidance map 20 (20a, 20b, 20c, 20d).

[0282] The memory H25 is, for example, a storage device such as a RAM, a flash memory, an HDD, etc., and stores various information and programs used by each device of the guidance map 20 (20a, 20b, 20c, 20d).

[0283] The processor H26 is, for example, a processing circuit including a CPU, etc. The processor H26 executes various processes of each device of the guidance map 20 (20a, 20b, 20c, 20d) by executing the programs stored in the memory H25.

[0284] Note that the present disclosure is not limited to the above-described embodiments, and can be modified without departing from the spirit of the present disclosure. For example, in each of the above-described embodiments, an example in which the guidance system 1 (1a, 1b, 1c, 1d, 1e) includes the management server 10 (10a, 10b) and the building management device 30 has been described, but it is not limited thereto. The management server 10 (10a, 10b) and the building management device 30 may be integrated into one device, or a part of the building management device 30 may be provided in the management server 10 (10a, 10b).

[0285] Also, in each of the above-described embodiments, an example in which the management server 10 (10a, 10b) includes the user identification unit 131 (131a) has been described, but the function of the user identification unit 131 (131a) may be provided in the guidance map 20 (20a, 20b, 20c, 20d). Also, the management server 10 (10a, 10b) may be a cloud server using cloud technology.

[0286] In addition, in each of the above-described embodiments, an example in which the guidance map 20 (20a, 20b, 20c, 20d) includes the imaging device 2-M has been described, but the present invention is not limited to this, and the imaging device 2-M may be provided independently. In this case, similar to the imaging device 2-B, the imaging device 2-M may be directly connected to the network NW1.

[0287] In addition, in the above-described fifth and sixth embodiments, an example in which the user U1 is identified using the captured image and the unique identification information has been described, but the present invention is not limited to this, and the user U1 may be identified from the captured image without using the unique identification information.

[0288] Each component included in the above-described guidance system 1 (1a, 1b, 1c, 1d, 1e) has a computer system inside. Then, a program for realizing the functions of each component included in the above-described guidance system 1 (1a, 1b, 1c, 1d, 1e) is recorded on a computer-readable recording medium, and the program recorded on this recording medium is read into the computer system and executed, thereby performing the processing in each component included in the above-described guidance system 1 (1a, 1b, 1c, 1d, 1e). Here, "reading and executing the program recorded on the recording medium by the computer system" includes installing the program in the computer system. The "computer system" referred to here includes hardware such as an OS and peripheral devices.

[0289] In addition, the "computer system" may include a plurality of computer devices connected via a network including a communication line such as the Internet, WAN, LAN, or dedicated line. The "computer-readable recording medium" refers to a portable medium such as a flexible disk, magneto-optical disk, ROM, or CD-ROM, or a storage device such as a hard disk built into the computer system. Thus, the recording medium storing the program may be a non-transitory recording medium such as a CD-ROM.

[0290] In addition, the recording medium also includes an internal or external recording medium that can be accessed from a distribution server for distributing the program. Note that the program may be divided into multiple parts and downloaded at different timings, and then combined by each component included in the guidance system 1 (1a, 1b, 1c, 1d, 1e), or the distribution servers for distributing each of the divided programs may be different. Furthermore, the "computer-readable recording medium" includes those that hold a program for a certain period of time, such as a volatile memory (RAM) inside a computer system that becomes a server or a client when a program is transmitted via a network. Also, the above program may be for realizing a part of the above-described functions. Furthermore, it may be a so-called difference file (difference program) that can realize the above-described functions in combination with a program already recorded in the computer system.

[0291] Hereinafter, various aspects of the present disclosure will be summarized and described as appendices.

[0292] (Appendix 1) A user identification unit that identifies the user based on an image captured by an imaging device capable of imaging a user in the vicinity of a guidance map for guiding a guidance target, The guidance information for an area within the guidance target range that has an attribute with a higher degree of interest of the identified user, based on the interest information that is the interest information stored in the interest information storage unit representing the degree of interest of the user and corresponding to the user identified by the user identification unit, and the attribute of the area within the guidance target range acquired from the attribute information storage unit that stores attributes for each area, is output to the guidance map by a guidance presentation unit A guidance system comprising: (Appendix 2) The user identification unit identifies the user based on the feature amount extracted from the image. The guidance system according to Appendix 1. (Appendix 3) The user identification unit identifies the user based on the learning result obtained by machine learning from the learning data in which the pre-identified user is associated with the image of the user The guidance system according to appended note 1 or appended note 2 (Appended note 4) The guidance map includes a communication unit capable of receiving the unique identification information stored in the portable medium carried by the user The user identification unit identifies the user based on the unique identification information received by the communication unit and the image The guidance system according to any one of appended notes 1 to 3 (Appended note 5) When the group including the identified user is confirmed, the guidance presentation unit causes the guidance map to output the guidance information for the area within the range of the guidance target having an attribute with a higher degree of interest of the group The guidance system according to any one of appended notes 1 to 4 (Appended note 6) When the number of users belonging to the group is identified as being equal to or more than a preset number, the guidance presentation unit causes the guidance map to output the guidance information for the area within the range of the guidance target having an attribute with a higher degree of interest of the group The guidance system according to appended note 5 (Appended note 7) When the ratio of the users belonging to the group is identified as being equal to or more than a preset ratio, the guidance presentation unit causes the guidance map to output the guidance information for the area within the range of the guidance target having an attribute with a higher degree of interest of the group The guidance system according to appended note 5 (Appended note 8) The guidance map includes an output unit that outputs the guidance information The guidance presentation unit causes the output unit to output the guidance information The guidance system according to any one of appended notes 1 to 7 (Appended note 9) The guidance map includes the guidance presentation unit The guidance system described in Supplementary Note 8. (Supplementary Note 10) It includes a server device that can be connected to the guidance map via a network. The server device includes the interest information storage unit and the guidance presentation unit. The guidance presentation unit causes the output unit of the guidance map to output the guidance information via the network. The guidance system described in Supplementary Note 8. (Supplementary Note 11) A first imaging device that can image the user near the guidance map, A plurality of second imaging devices installed in buildings within the range of the guidance target, A floor determination unit that determines the arrival floor of the user among the plurality of floors of the building based on an image captured by at least one of the plurality of second imaging devices while the user is moving, An action information acquisition unit that acquires action information representing the action of the user on the arrival floor determined by the floor determination unit based on the image captured by at least one of the plurality of second imaging devices, Based on the arrangement and attributes of the area on the arrival floor determined by the floor determination unit and the action information acquired by the action information acquisition unit, the interest information representing the degree of interest of the user for each attribute is acquired, and the interest information is stored in the interest information storage unit for each user by an interest information acquisition unit The guidance system according to any one of Supplementary Notes 1 to 10, comprising the above components. (Supplementary Note 12) The guidance map includes an operation unit of the guidance map, and automatically registers a designated destination as a taxi destination from the operation unit or a portable medium carried by the user. The guidance system described in Supplementary Note 1. (Supplementary Note 13) The guidance map dispatches taxis including the number of users in the group to which the user belongs. The guidance system described in Supplementary Note 12. (Supplementary Note 14) The guiding map is provided with an operation unit of the guiding map, and the destination specified according to the request of the user is automatically registered as the destination of the shared vehicle by the operation unit or the portable medium carried by the user. The guiding system according to Supplementary Note 1. (Supplementary Note 15) The guiding map automatically registers the specified destination as the destination of the shared vehicle, generates an optimal movement route according to the destination of the shared vehicle, and sets the generated movement route in the shared vehicle. The guiding system according to Supplementary Note 14. (Supplementary Note 16) The specified destination includes the destination indicated by the guiding information output by the guiding map. The guiding map automatically registers the destination specified from the guiding information as the destination of the shared vehicle by the operation unit or the portable medium carried by each of the plurality of users. The guiding system according to Supplementary Note 15. (Supplementary Note 17) The specified destination includes a specified location where location information is directly specified by the operation unit or the portable medium. When the specified destination is the specified location, the guiding map automatically registers the specified location as the destination of the shared vehicle and stops outputting the guiding information corresponding to the user who specified the specified location. The guiding system according to Supplementary Note 16. (Supplementary Note 18) The guiding map displays the current position of the shared vehicle, the planned waypoints, and the movement route, and also displays them on the portable medium. The guiding system according to Supplementary Note 17. (Supplementary Note 19) The guiding map stops displaying part or all of the waypoints and the movement route according to the operation of the operation unit or the portable medium. The guiding system according to Supplementary Note 18. (Supplementary Note 20) A guiding method for a guiding system that outputs guiding information to a guiding map that guides a person to be guided. The user identification unit identifies the user based on an image captured by an imaging device capable of imaging the user in the vicinity of the guidance map. The guidance presentation unit obtains the interest information representing the degree of interest of the user from an interest information storage unit that stores the interest information, and based on the interest information corresponding to the user identified by the user identification unit and the attribute of the area within the range of the guidance target obtained from an attribute information storage unit that stores the attributes for each area, outputs the guidance information for the area within the range of the guidance target that has an attribute with a higher degree of interest of the identified user to the guidance map. A guidance method. (Appendix 21) The guidance map includes an operation unit of the guidance map, and automatically registers a designated destination as a taxi destination from the operation unit or a portable medium carried by the user. The guidance method according to Appendix 20. (Appendix 22) The guidance map allocates taxis including the number of users in the group to which the user belongs. The guidance method according to Appendix 21. (Appendix 23) The guidance map includes an operation unit of the guidance map, and automatically registers a destination designated in response to a request of the user as a destination of a shared vehicle by the operation unit or a portable medium carried by the user. The guidance method according to Appendix 20. (Appendix 24) The guidance map automatically registers the designated destination as the destination of the shared vehicle, generates an optimal movement route according to the destination of the shared vehicle, and sets the generated movement route in the shared vehicle. The guidance method according to Appendix 23. (Appendix 25) The designated destination includes the destination included in the guidance information. The guidance map automatically registers a designated destination as the destination of the shared vehicle by the operation unit or a portable medium carried by each of a plurality of users. The guidance method according to Appendix 24. (Appendix 26) The specified destination includes a specified location where location information is directly specified by the operation unit or the portable medium. When the specified destination is the specified location, the guidance map automatically registers the specified location as the destination of the shared vehicle and stops outputting the guidance information corresponding to the user who specified the specified location. The guidance method according to Appendix 25. (Appendix 27) The guidance map displays the current position of the shared vehicle, the planned waypoints, and the movement route, and also displays them on the portable medium. The guidance method according to Appendix 26. (Appendix 28) The guidance map stops displaying part or all of the waypoints and the movement route according to the operation of the operation unit or the portable medium. The guidance method according to Appendix 27.

Explanation of Reference Signs

[0293] 1, 1a, 1b, 1c, 1d, 1e... guidance system, 2, 2-B, 2-M... imaging device, 10, 10a, 10b... management server, 11, 21, 31... NW communication unit, 12... server storage unit, 13, 13a, 13b... server control unit, 20, 20a, 20b, 20c, 20d... guidance map, 22... operation unit, 23... output unit, 24... map storage unit, 25, 25a, 25b, 25c, 25d... map control unit, 26... wireless communication unit, 30... building management device, 32... building storage unit, 33... building control unit, 40, 40A, 40B... smartphone, 121... guidance map information storage unit, 122... user information storage unit, 123... interest information storage unit, 131, 131a... user identification unit, 132, 253, 253a, 253b... guidance presentation unit, 241... guidance information storage unit, 251, 251a... information acquisition unit, 252, 252a... output control unit, 321... attribute information storage unit, 322... behavior information storage unit, 331... user identification unit, 332... floor determination unit, 333... behavior information acquisition unit, 334... interest information acquisition unit, 335... group identification unit, NW1... network, BL1... building, EV1... elevator, ESL1... escalator, GT1... ticket gate, HM1... home, P1... destination, STR1... staircase, ST1... station, ST-1, ST-2... store, PK1... parking lot, U1, U1A, U1B... user, V1... shared vehicle

Claims

1. A user identification unit that identifies the user based on an image captured by an imaging device capable of imaging a user near a guidance map that provides guidance for a guidance target, and guidance information for an area within the range of the guidance target having an attribute with a higher degree of interest of the identified user, based on the interest information that is the interest information stored in the interest information storage unit representing the degree of interest of the user and corresponding to the user identified by the user identification unit, and the attribute of the area within the range of the guidance target stored in the attribute information storage unit storing attributes for each area, is output to the guidance map by a guidance presentation unit comprising The guidance map includes an operation unit of the guidance map, and automatically registers a designated destination as a taxi destination from the operation unit or a portable medium carried by the user. A guidance system.

2. The user identification unit identifies the user based on a feature amount extracted from the image. The guidance system according to claim 1.

3. The user identification unit identifies the user based on a learning result learned by machine learning from learning data in which a previously identified user is associated with an image of the user. The guidance system according to claim 1 or claim 2.

4. The guidance map includes a communication unit capable of receiving unique identification information stored in a portable medium carried by the user. The user identification unit identifies the user based on the unique identification information received by the communication unit and the image. The guidance system according to claim 1.

5. When a group including the identified user is confirmed, the guidance presentation unit outputs the guidance information for an area within the range of the guidance target having an attribute with a higher degree of interest of the group to the guidance map. The guidance system according to claim 1.

6. When the number of users belonging to the group is identified as being equal to or more than a preset number, the guidance presentation unit outputs the guidance information for an area within the range of the guidance target having an attribute with a higher degree of interest of the group to the guidance map. The guidance system according to claim 5.

7. When the proportion of users belonging to the group is identified as being equal to or more than a preset proportion, the guidance presentation unit outputs the guidance information for an area within the range of the guidance target having an attribute with a higher degree of interest of the group to the guidance map. The guidance system according to claim 5.

8. Comprising the guidance map having an output unit for outputting the guidance information, The guidance presentation unit causes the output unit to output the guidance information The guidance system according to claim 1.

9. The guidance map includes the guidance presentation unit The guidance system according to claim 8.

10. Comprising a server device connectable to the guidance map via a network, The server device includes the interest information storage unit and the guidance presentation unit, The guidance presentation unit causes the output unit of the guidance map to output the guidance information via the network The guidance system according to claim 8.

11. A first imaging device that can image the user near the guidance map, A plurality of second imaging devices installed in buildings within the range of the guidance target, A floor determination unit that determines the arrival floor of the user among the plurality of floors of the building based on an image captured by at least any one of the plurality of second imaging devices while the user is moving, An action information acquisition unit that acquires action information representing the action of the user on the arrival floor determined by the floor determination unit based on the image captured by at least any one of the plurality of second imaging devices, Based on the layout and the attribute of the area on the arrival floor determined by the floor determination unit and the action information acquired by the action information acquisition unit, the interest information representing the degree of interest of the user for each attribute is acquired, and the interest information is stored in the interest information storage unit for each user. An interest information acquisition unit The guidance system according to claim 1, comprising

12. The guidance map arranges taxis including the number of users in the group to which the user belongs The guidance system according to claim 1.

13. A user identification unit that identifies the user based on an image captured by an imaging device that can image a user near a guidance map for guiding a guidance target, The guidance information corresponding to the user identified by the user identification unit, which is the guidance information acquired from the interest information storage unit storing the guidance information representing the degree of interest of the user, and the attribute of the area within the range of the guidance target acquired from the attribute information storage unit storing the attribute for each area. A guidance presentation unit that causes the guidance map to output guidance information for an area within the range of the guidance target having an attribute with a higher degree of interest of the identified user based on the above comprising The guidance map includes an operation unit of the guidance map, and automatically registers, in response to a request from the user, a destination specified by the operation unit or a portable medium carried by the user as the destination of the shared vehicle. A guidance system. **Claim 14** The guidance map automatically registers the specified destination as the destination of the shared vehicle, generates an optimal travel route according to the destination of the shared vehicle, and sets the generated travel route in the shared vehicle. The guidance system according to claim 13. **Claim 15** The specified destination includes the destination indicated by the guidance information output by the guidance map. The guidance map automatically registers, by the operation unit or the portable media each carried by a plurality of the users, the destination specified from the guidance information as the destination of the shared vehicle. The guidance system according to claim 14. **Claim 16** The specified destination includes a specified location where location information is directly specified by the operation unit or the portable medium. When the specified destination is the specified location, the guidance map automatically registers the specified location as the destination of the shared vehicle and stops outputting the guidance information corresponding to the user who specified the specified location. The guidance system according to claim 15. **Claim 17** The guidance map displays the current position of the shared vehicle, the planned waypoints, and the travel route, and also displays them on the portable medium. The guidance system according to claim 16. **Claim 18** The guidance map stops displaying part or all of the waypoints and the travel route according to the operation of the operation unit or the portable medium. The guidance system according to claim 17. **Claim 19** A guidance method for a guidance system that outputs guidance information to a guidance map for guiding a guidance target, A user identification unit identifies the user based on an image captured by an imaging device capable of imaging users in the vicinity of the guidance map. The guidance presentation unit obtains the interest information from an interest information storage unit that stores interest information representing the degree of interest of the user, and is the interest information corresponding to the user identified by the user identification unit, and is based on the interest information and the attribute of the area within the guidance target range obtained from an attribute information storage unit that stores attributes for each area. The guidance information for the area within the guidance target range that has an attribute with a higher degree of interest of the identified user is output to the guidance map. The guidance map includes an operation unit of the guidance map, and automatically registers a designated destination as a taxi destination from the operation unit or a portable medium carried by the user. Guidance method.

20. The guidance map dispatches taxis including the number of users in the group to which the user belongs. The guidance method according to claim 19.

21. A guidance method for a guidance system that outputs guidance information to a guidance map for guiding a guidance target, A user identification unit identifies the user based on an image captured by an imaging device capable of imaging users in the vicinity of the guidance map. The guidance presentation unit obtains the interest information from an interest information storage unit that stores interest information representing the degree of interest of the user, and is the interest information corresponding to the user identified by the user identification unit, and is based on the interest information and the attribute of the area within the guidance target range obtained from an attribute information storage unit that stores attributes for each area. The guidance information for the area within the guidance target range that has an attribute with a higher degree of interest of the identified user is output to the guidance map. The guidance map includes an operation unit of the guidance map, and automatically registers a designated destination as a shared vehicle destination in response to a request from the user by the operation unit or a portable medium carried by the user. Guidance method.

22. The guidance map automatically registers the designated destination as a shared vehicle destination, generates an optimal movement route according to the shared vehicle destination, and sets the generated movement route in the shared vehicle. The guidance method according to claim 21.

23. The designated destination includes a destination included in the guidance information. The guidance map automatically registers a designated destination as a shared vehicle destination by the operation unit or a portable medium carried by each of a plurality of users. The guidance method according to claim 22.

24. The specified destination includes a specified location where location information is directly specified by the operation unit or the portable medium. When the specified destination is the specified location, the guidance map automatically registers the specified location as the destination of the shared vehicle and stops outputting the guidance information corresponding to the user who specified the specified location. The guidance method according to claim 23.

25. The guidance map displays the current position of the shared vehicle, the planned waypoints, and the movement route, and also displays them on the portable medium. The guidance method according to claim 24.

26. The guidance map stops displaying part or all of the waypoints and the movement route according to the operation of the operation unit or the portable medium. The guidance method according to claim 25.

Images