Information Processing Apparatus, Information Processing Method, and Program

Abstract

To provide an information processor, a method for processing information, and a program that can support an analysis to make work efficient, in a more desirable manner.SOLUTION: In the information processing system, a management server as an information processor includes: first reception means for receiving specification of a purpose related to an analysis of a work procedure from a user; switching means for switching an item to be a target of information input from the user of the candidates of items to be the targets of information input, on a step-by-step basis of a target work procedure according to the specified purpose; second reception means for receiving, from the user, input of the type of information for each of the items as the targets of information input according to the result of the switch in relation to the individual steps on a step-by-step basis; and generation means for generating data on the analysis of the target work procedure in a format appropriate to the specified purpose on the basis of information input for the individual steps according to the result of the switch.SELECTED DRAWING: Figure 3

Description

Technical Field

[0001] The present disclosure relates to an information processing apparatus, an information processing method, and a program.

Background Art

[0002] In recent years, changes in the market and the working environment have been rapid, and in order to respond to such changes, business efficiency is often improved. Under such circumstances, especially in recent years, a mechanism for improving the efficiency of business by utilizing digital technology, also called so-called Digital Transformation (DX), has attracted attention. For example, Patent Document 1 discloses an example of a mechanism for realizing business efficiency by supporting work automation.

Prior Art Documents

Patent Documents

[0003]

Patent Document 1

Summary of the Invention

Problems to be Solved by the Invention

[0004] A variety of methods for analysis related to business efficiency improvement and a variety of tools for realizing such methods have been proposed, and a user can select and use a desired method or tool according to the purpose of analysis. On the other hand, the information required for input may differ depending on the analysis method or the tool for realizing such method. Under such circumstances, for example, it is troublesome for the user to receive input from the user for all types of information that may be required for input so that any method or tool can be handled.

[0005] In view of the above problems, an object of the present invention is to support analysis for business efficiency improvement in a more suitable manner.

Means for Solving the Problems

[0006] The information processing apparatus according to the present invention includes: a first reception unit that receives from a user a designation of an object related to the analysis of business procedures; a switching unit that switches, for each individual procedure included in the target business procedure, an item to be the target of information input from among a series of item candidates to be the target of information input, according to the designated object; a second reception unit that receives from the user input of information of a type corresponding to the item for each individual procedure, for each of the series of items to be the target of information input according to the result of the switching; and a generation unit that generates data related to the analysis of the target business procedure in a format according to the pointed-out object, based on the information input for each individual procedure according to the result of the switching.

Advantages of the Invention

[0007] According to the present invention, it is possible to support the analysis for improving business efficiency in a more suitable manner.

Brief Description of the Drawings

[0008]

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Mode for Carrying Out the Invention

[0009] Hereinafter, preferred embodiments of the present disclosure will be described in detail with reference to the accompanying drawings. In the present specification and the drawings, components having substantially the same functional configuration are denoted by the same reference numerals, and redundant description is omitted.

[0010] <System Configuration> With reference to FIG. 1, an example of the system configuration of an information processing system according to an embodiment of the present disclosure will be described. The information processing system 1 according to this embodiment includes a management server 110 and one or more terminal devices 210. Note that the terminal devices 210a and 210b shown in FIG. 1 each show an example of the terminal device 210. In the following description, when the terminal devices 210a and 210b are not particularly distinguished from each other, they are simply referred to as the terminal device 210.

[0011] The management server 110 and each terminal device 210 are connected to be able to transmit and receive information to and from each other via the network N1. Note that the type of the network N1 is not particularly limited. As a specific example, the network N1 may be configured by the Internet, a dedicated line, a LAN (Local Area Network), a WAN (Wide Area Network), or the like. Further, the network N1 may be configured by a wired network, or may be configured by a wireless network such as a network based on communication standards such as 5G, LTE (Long Term Evolution), and Wi-Fi (registered trademark). Further, the network N1 may include a plurality of networks, and as part of the networks, a network of a different type from other networks may be applied. Further, it is only necessary that communication between the various information processing devices described above is logically established, and physically, communication between the various information processing devices may be relayed by other communication devices or the like.

[0012] The terminal device 210 serves as an interface for receiving inputs (e.g., various instructions) from the user and presenting various information (e.g., feedback, etc.) to the user. As a specific example, the terminal device 210 may receive data from the management server 110 described later via a network and present information based on the data to the user via a predetermined output device (e.g., a display, etc.). Further, the terminal device 210 may recognize an instruction from the user based on an operation received from the user via a predetermined input device (e.g., a touch panel, etc.) and transmit information corresponding to the instruction to the management server 110 via the network. Thereby, the management server 110 can recognize an instruction from the user and execute processing corresponding to the instruction. The terminal device 210 can be realized by an information processing device having a communication function such as a so-called smartphone, a tablet terminal, and a PC (Personal Computer).

[0013] The management server 110 executes various processes related to supporting work for improving the efficiency of a series of procedures related to each business to be analyzed, for each business to be analyzed.

[0014] As a specific example, the management server 110 divides each of a series of procedures related to a target business into more detailed procedures, and executes various processes to assist in organizing information related to each detailed procedure.

[0015] In addition, the management server 110 receives a designation of an objective related to the analysis of the procedures of the business for improving the efficiency of the business, and selectively switches items for receiving input of information from the user for each of the procedures of the business (for example, the subdivided detailed procedures) in order to realize the analysis according to the objective. Then, based on the information input for each individual procedure according to the result of the above switching, the management server 110 generates data related to the analysis of the procedures of the target business in a format according to the designated objective.

[0016] As a more specific example, when the management server 110 aims to improve the efficiency of a target business by manualizing the procedures of the business, it switches the items to be the target of the input so that the input of information required for the manualization is received. Then, for example, the management server 110 may collectively output the information received for each item as data in a format readable by an application that summarizes the information for each item as a document according to a predetermined format. As another example, when the management server 110 aims to improve the efficiency of a target business by analyzing the automation compliance rate of the procedures of the business, it switches the items to be the target of the input so that the input of information required for the analysis is received. Then, for example, the management server 110 may calculate the automation compliance rate for each procedure by analyzing the information input for at least some of the items for each procedure of the target business (for example, the subdivided detailed procedures), and generate data including the calculation result of the compliance rate. Note that the details of the above processing of the management server 110 will be described separately later.

[0017] In addition, the management server 110 is not limited to being realized only as a physical resource such as a so-called server device or the like, and may be realized as a logical resource by one or more server devices (for example, by the cooperation of a plurality of server devices) such as a so-called cloud service or the like.

[0018] Note that the configuration shown in FIG. 1 is merely an example and does not necessarily limit the system configuration of the information processing system 1 according to the present embodiment. As a specific example, the management server 110 may be realized as a stand-alone device. In this case, the management server 110 may receive input of various information from the user and may also present various information to the user.

[0019] As described above, with reference to FIG. 1, an example of the system configuration of the information processing system according to an embodiment of the present disclosure has been described.

[0020] <Hardware Configuration> With reference to FIG. 2, an example of the hardware configuration of the information processing device 900 applicable as various information processing devices constituting the information processing system 1 according to the present embodiment shown in FIG. 1 will be described. The information processing device 900 includes a CPU (Central Processing Unit) 910, a ROM (Read Only Memory) 920, a RAM (Random Access Memory) 930, an auxiliary storage device 940, and a network I / F 970. In addition, the information processing device 100 may include at least one of an output device 950 and an input device 960. The CPU 910, the ROM 920, the RAM 930, the auxiliary storage device 940, the output device 950, the input device 960, and the network I / F 970 are interconnected via a bus 980.

[0021] The CPU 910 is a central processing unit that controls various operations of the information processing apparatus 900. For example, the CPU 910 may control the operation of the entire information processing apparatus 900. The ROM 920 stores control programs and boot programs that are executable by the CPU 910. The RAM 930 is the main memory of the CPU 910 and is used as a work area or a temporary storage area for expanding various programs.

[0022] The auxiliary storage device 940 stores various data and various programs. The auxiliary storage device 940 is realized by a storage device capable of temporarily or persistently storing various data, such as a hard disk drive (HDD) or a non-volatile memory typified by a solid state drive (SSD).

[0023] The output device 950 is a device that outputs various information and is used to present various information to the user. In the present embodiment, the output device 950 is realized by a display device such as a display. The output device 950 presents information to the user by displaying various display information. However, as another example, the output device 950 may be realized by an acoustic output device that outputs sounds such as voices or electronic sounds. In this case, the output device 950 presents information to the user by outputting sounds such as voices or electronic sounds. Also, the device applied as the output device 950 may be appropriately changed according to the medium used to present information to the user. Note that the output device 950 corresponds to an example of an "output unit" used to present various information.

[0024] The input device 960 is used to receive various instructions from the user. In this embodiment, the input device 960 includes input devices such as a mouse, a keyboard, and a touch panel. However, as another example, the input device 960 may include a sound collection device such as a microphone, and may collect the sound spoken by the user. In this case, by performing various analysis processes such as acoustic analysis and natural language processing on the collected sound, the content indicated by this sound is recognized as an instruction from the user. Also, the device applied as the input device 960 may be appropriately changed according to the method of recognizing an instruction from the user. Also, multiple types of devices may be applied as the input device 960.

[0025] The network I / F 970 is used for communication with an external device via a network. Note that the device applied as the network I / F 970 may be appropriately changed according to the type of communication path and the applied communication method.

[0026] The program of the information processing device 900 may be provided to the information processing device 900 by a recording medium such as a CD-ROM, or may be downloaded via a network or the like. When the program of the information processing device 900 is provided by a recording medium, the recording medium is set in a predetermined drive device, and the program recorded on the recording medium is installed in the auxiliary storage device 940.

[0027] Also, the configuration shown in FIG. 2 is merely an example, and does not necessarily limit the hardware configuration of the information processing device constituting the information processing system 1 according to this embodiment. As a specific example, some configurations such as the input device 960 and the output device 950 may not be included. Also, as another example, configurations corresponding to the functions realized by the information processing device 900 may be appropriately added.

[0028] As described above, with reference to FIG. 2, an example of the hardware configuration of the information processing device 900 applicable as various information processing devices constituting the information processing system 1 according to the present embodiment shown in FIG. 1 has been described.

[0029] <Processing> Next, an example of the processing of the information processing system according to the present embodiment will be described. For example, FIG. 3 is a flowchart showing an example of the processing of the information processing system according to the present embodiment.

[0030] In S101, the management server 110 executes processing related to user authentication. Specifically, the management server 110 presents an authentication screen to the user via the terminal device 210, and acquires authentication information (for example, ID and password) input to the authentication screen from the terminal device 210. Then, the management server 110 performs user authentication based on the authentication information acquired from the terminal device 210, and executes the processing after S102 when the authentication is successful. Further, when the management server 110 executes the processing related to authentication, it may present information according to the result of the authentication to the user via the terminal device 210.

[0031] In S102, the management server 110 receives from the user a designation of a business to be the subject of analysis for business efficiency improvement. Specifically, the management server 110 may present to the user a screen on which a list of businesses registered in advance as analysis targets is presented via the terminal device 210, and then receive from the user a designation of a business to be the subject of analysis via the screen. Further, the management server 110 may receive an instruction from the user regarding registration of a business to be the subject of analysis. Thereby, when a business to be the subject of analysis is not registered, the user can newly register the business as the subject of analysis.

[0032] For example, FIG. 4 shows an example of a screen presenting a list of operations to be analyzed. In the example shown in FIG. 4, information indicating each operation is presented in the "Title" item. Also, in the example shown in FIG. 4, a function for grouping each operation is provided, and information regarding the associated group is presented in the "Group" item. In addition, in the example shown in FIG. 4, a function for classifying the genre of each operation is provided, and information regarding the category (e.g., sales, planning, management, etc.) into which the target operation is classified is presented in the "Operation Category" item. Also, the "Update Date / Time" item presents information regarding the date and time when the data corresponding to the target operation was last updated. Further, in the example shown in FIG. 4, for each record corresponding to each operation, buttons associated with each of a series of processes executed for the operation are presented. That is, in the example shown in FIG. 4, when any one of the series of buttons presented in the record corresponding to the target operation is pressed, the process associated with the pressed button is executed for the target operation. Also, the "New Registration" button is a button for receiving an instruction for newly registering an operation from the user.

[0033] In the example shown in FIG. 3, for the target operation, a process example for assisting the user in inventorying the operation procedure and generating data corresponding to the purpose of analyzing the operation procedure (in other words, analyzing operation efficiency) based on the user input will be described. Specifically, in the example shown in FIG. 3, each of the series of procedures of the target operation is divided into more detailed procedures constituting the procedure, and for each of the detailed procedures, the user is received to input information corresponding to the purpose of analyzing operation efficiency, and data corresponding to the purpose is generated based on the input information. In the case of processing an already registered business, when an operation related to a selection such as clicking is performed on the information displayed in the "Title" item of the record of the business, a process for receiving input of information from the user is started for the business. Further, in the case of processing a business that has not been registered, when the "New Registration" button is pressed, after newly registering the business, a process for receiving input of information from the user is started for the business.

[0034] For example, FIG. 5 is a diagram showing an example of information for which input from a user is received in order to generate data related to the analysis of business procedures. In the example shown in FIG. 5, the business procedures of the target business are divided into more detailed procedures step by step in the order of "major classification", "medium classification", and "minor classification", and it is possible to input a more detailed explanation of the procedures divided up to the minor classification. Further, in the example shown in FIG. 5, it is possible to input various types of information that can be used for the analysis of business procedures for each detailed procedure constituting each procedure. Examples of such information include, for example, "image / image", "date", "workplace", "difficulty level", "working time", "tools / systems / forms to be used", "registration of files to be used", "information regarding the department in charge", etc. Further, in the example shown in FIG. 5, as information regarding the department in charge, it is possible to specify the worker who is the subject of the corresponding procedure, and "person in charge", "main person in charge", and "person in charge" are presented as candidates. Note that the candidates for the worker may be changeable according to the business. Note that the series of information that can be used for the analysis of the business procedures shown in FIG. 5 is merely an example and is not necessarily limited to only the information shown in FIG. 5. That is, other types of information items that can be used for the analysis of business procedures (in other words, the analysis of business efficiency) may be added. As a specific example, information items such as "purpose of implementation", "operation timing", "points or precautions of the operation", "current business issues", etc. of the target procedure may be added, or a "free description" field where desired information can be freely input may be provided. Also, for some information, input may be accepted when an instruction is received from the user. For such information, the item is not displayed by default, and when an instruction is received from the user, the item is displayed, and thus input of the information may be enabled.

[0035] On the other hand, depending on the purpose of analyzing the business process, not all the information presented in FIG. 5 is necessarily required. Therefore, in the information processing system according to the present embodiment, the management server 110 switches the item to be the target of information input from among a series of candidates of items to be the target of information input for each individual procedure (for example, a detailed procedure associated with a sub-classification) included in a series of business procedures of the target business according to the purpose of analyzing the business process.

[0036] Specifically, in S103 of FIG. 3, the management server 110 receives from the user a designation of the purpose related to the analysis of the business process via the operation screen displayed on the terminal device 210. For example, FIG. 6 is a diagram showing an example of a UI for receiving from the user a designation of the purpose related to the analysis of the business process. In the example shown in FIG. 6, when a button related to the designation of the purpose related to the analysis of the business process is pressed, a list of selectable candidates is presented, and the candidate selected from the list is set as the purpose related to the analysis of the business process. For example, in the example shown in FIG. 6, "efficiency analysis" and "manualization" are presented as candidates for the purpose related to the analysis of the business process. Also, in the example shown in FIG. 6, an option of "all" is presented as a candidate to be designated when inputting information about a series of items. That is, when the option of "all" is designated, all of the series of items are presented as the targets of information input.

[0037] Next, in S104 of FIG. 3, the management server 110 switches the item to be the target of information input from among a series of candidate items for information input according to the purpose related to the analysis of the business procedure specified in S103. In response to this switching result, the item presented to the user as the target of information input is switched on the operation screen presented to the user via the terminal device 210.

[0038] Here, referring to FIG. 7, an example of the items presented as the targets of information input for each purpose related to the analysis of the business procedure will be described. In the example shown in FIG. 7, as the items to be input, "major classification", "medium classification", "purpose of implementation", "minor classification", "operation timing", "points or precautions of operation", "current business issues", "detailed procedure", "image", "date", "work location", "difficulty level", "operation time", "tools / systems / forms to be used", "registration of files to be used", and "information related to the responsible department" are presented. Also, as the information related to the responsible department, "responsible person", "main person in charge", and "person in charge" are presented, and in addition to these, a "free description" column is provided. Furthermore, in the "default" setting, among the above series of items, the items of "purpose of implementation", "operation timing", "points or precautions of operation", and "current business issues", and the "free description" column among the "information related to the responsible department" are excluded from the targets of information input. These items are not normally presented, and for example, information can be input by being presented in response to an instruction from the user.

[0039] Also, when "efficiency analysis" is specified as the purpose, the items of "major classification", "medium classification", "minor classification", "detailed procedure", "difficulty level", "operation time", and "tools / systems / forms to be used" are presented as the targets of information input. Regarding the other items, they are not normally presented, and for example, information can be input by being presented in response to an instruction from the user. Also, when “manualization” is specified as the purpose, the items of “major classification”, “medium classification”, “purpose of implementation”, “minor classification”, “operation timing”, “points or precautions of the operation”, “detailed procedures”, “image·image”, “operation location”, and “registration of files to be used” are presented as the targets for information input. For other items, similar to the case where “efficiency analysis” is specified as the purpose, they are not presented during normal times, and for example, information can be input by being presented in response to instructions from the user.

[0040] Next, in S105 of FIG. 3, the management server 110 receives from the user the input of information of the type corresponding to each item that is the target of information input according to the result of the record switching in S104, for each individual procedure. This reception of information input from the user is performed, for example, via an operation screen presented to the user by the terminal device 210. Then, in S106, the management server 110 generates data related to the analysis of the target business procedure in a format corresponding to the purpose (for example, the purpose specified as the target in S103, etc.) based on the information input for each item for each individual procedure in S105.

[0041] For example, FIGS. 8 and 9 are diagrams for explaining an example when “manualization” is specified as the purpose of the analysis of the business procedure. Specifically, FIG. 8 shows an example of a screen for receiving information input from the user when “manualization” is specified as the purpose of the analysis of the business procedure. Also, FIG. 9 shows an example of a manual of the business procedure of the target business generated using the result of the information input illustrated in FIG. 8.

[0042] In this case, the management server 110 may generate data in a format readable by an application that summarizes the information input for each item as a document according to a predetermined format based on the series of information illustrated in FIG. 8. As a more specific example, the management server 110 may convert the result of information input as shown in FIG. 8 into data in a predetermined format such as CSV. As another example, the management server 110 itself may have the functions realized by the above application. In this case, the management server 110 may generate and output manual data as shown in FIG. 9. Note that the output illustrated in FIG. 9 is merely an example, and it goes without saying that the format of the output document and the information in the data used for generating the document may be appropriately changed according to the application to which the data is input. For example, although not shown in the example of FIG. 9, the information input to items such as "Purpose of implementation", "Operation timing", "Points or precautions for operation", and "Operation location" illustrated in FIG. 8 may be used for generating a document according to a predetermined format.

[0043] As another example, FIGS. 10 and 11 are diagrams for explaining an example when "efficiency analysis" is specified for the purpose of analyzing business procedures. Specifically, FIG. 10 shows an example of a screen for receiving information input from a user when "efficiency analysis" is specified for the purpose of analyzing business procedures. FIG. 11 shows an example of the result of the efficiency analysis of the target business (that is, the analysis of the compliance rate with the automation of business procedures) generated using the result of the information input illustrated in FIG. 10.

[0044] In this case, the management server 110 calculates the compliance rate with the automation of the procedure by performing analysis processing on the information input to the predetermined items for each procedure of the target business based on the series of information illustrated in FIG. 10. As a specific example, in the example shown in FIG. 11, the management server 110 searches for and extracts pre-registered keywords from a series of character strings input into the detailed procedures associated with the sub-classifications, and counts the number of the extracted keywords. Note that there may be a plurality of keyword candidates to be extracted. In addition, the management server 110 calculates points to be used for evaluating the automation compliance rate of the target procedure according to the number of the extracted keywords. Note that when there are a plurality of keyword candidates to be extracted, weighting may be performed among the candidates. In this case, the management server 110 may calculate the points corresponding to the keyword by taking into account (for example, multiplying) the weight of the keyword with respect to the number of the extracted keywords. Furthermore, the management server 110 calculates the automation compliance rate of the procedure based on the total value of the points for each procedure and a preset reference value (for example, a threshold value, etc.). For example, when the total value of the calculated points for the target procedure is 1 and the reference value is 2, the management server 110 may calculate the automation compliance rate of the procedure as 1 / 2 (50%) by dividing the total value by the reference value. Note that the above is merely an example, and the type of information presented for that purpose and the calculation method of the information are not particularly limited as long as it is possible to present an index regarding the automation compliance rate of the target procedure to the user. As a specific example, the management server 110 may calculate the automation compliance rate of the target procedure not only by evaluation in terms of percentage but also by step evaluation (for example, three-step evaluation, five-step evaluation, etc.). As another example, when the total value of the calculated points for the target procedure exceeds the reference value (threshold value), the management server 110 may determine that there is a possibility of improving the business efficiency with the automation of the procedure, and present the result of the determination.

[0045] As described above, with reference to FIGS. 3 to 11, an example of the processing of the information processing system according to the present embodiment has been described. Note that the above is merely an example and does not necessarily limit the processing of the information processing system according to the present embodiment. As a specific example, candidates for the purpose related to the analysis of the business procedure may be added according to the analysis method of the business procedure. In this case, according to the purpose related to the analysis of the business procedure, items to be the target of information input from the user, the types and formats of data generated based on the input information, etc. may be appropriately determined.

[0046] <Conclusion> As described above, the information processing apparatus (management server 110) according to the present embodiment receives from the user a designation of the purpose related to the analysis of the business procedure, and according to the designated purpose, for each individual procedure included in the target business procedure, among a series of candidate items to be the target of information input, switches the item to be the target of the information input from the user. Further, the information processing apparatus receives from the user the input of information of the type corresponding to the item regarding the individual procedure for each of the series of items to be the target of information input according to the result of the switching. Moreover, the information processing apparatus generates data related to the analysis of the target business procedure in a format according to the pointed-out purpose based on the information input for each individual procedure according to the result of the switching. With such a configuration, it becomes possible to suppress the information to be received from the user to the minimum necessary according to the purpose related to the analysis of the business procedure. That is, according to the information processing apparatus according to the present embodiment, it is not necessary to require the user to perform a complicated procedure of receiving input from the user for all information for which input may be requested, so that it becomes possible to support the analysis for improving business efficiency in a more suitable manner.

Explanation of Reference Numerals

[0047] 1 Information processing system 110 Management server 210 Terminal device

Claims

1. a first receiving means for receiving from a user a specification of an object related to the analysis of business procedures; switching means for switching, for each individual procedure included in the target business procedure, an item to be the target of information input from among a series of item candidates for information input, according to the specified object; a second receiving means for receiving from a user input of information of a type corresponding to the item for each individual procedure, for each of the series of items to be the target of information input according to the result of the switching; generation means for generating data related to the analysis of the target business procedure in a format according to the indicated object, based on the information input for each individual procedure according to the result of the switching; An information processing apparatus comprising:

2. Among the series of the specified objects, as some of the objects, analysis of the automation compliance rate of business procedures is included; The generation means analyzes information input to at least some of the series of items presented by the fact that analysis of the automation compliance rate of business procedures is specified as the object, for each individual procedure, thereby calculating the automation compliance rate for each individual procedure, and generating the data including the calculation result of the compliance rate; The information processing apparatus according to Claim 1.

3. The generation means detects one or more preset keywords from the information input to the item to be the object of the analysis, for each individual procedure, and calculates the automation compliance rate for each individual procedure based on the detection result of the keyword; The information processing apparatus according to Claim 2.

4. The generation means assigns weights to each of the one or more preset keywords, and calculates the automation compliance rate for each individual procedure based on the detection result of the keyword and the weight set for the detected keyword, for each individual procedure; The information processing apparatus according to Claim 3.

5. Among the series of the specified objects, as some of the objects, manualization of business procedures is included; The generation means generates the data in a format readable by an application that summarizes, for each item, the information input to each of the series of items presented by the fact that manualization of business procedures is specified as the object, as a document according to a predetermined format; The information processing apparatus according to any one of claims 1 to 4.

6. An information processing method executed by an information processing apparatus, a first receiving step of receiving from a user a specification of an object related to the analysis of business procedures; a switching step of switching, for each individual procedure included in the target business procedure, an item to be the target of information input from among a series of item candidates for information input according to the specified object; a second receiving step of receiving from the user input of information of a type corresponding to the item for each individual procedure for each of the series of items to be the target of information input according to the result of the switching; a generating step of generating data related to the analysis of the target business procedure in a format according to the specified object based on the information input for each individual procedure according to the result of the switching; An information processing method including the above.

7. Causing a computer to execute a first receiving step of receiving from a user a specification of an object related to the analysis of business procedures; execute a switching step of switching, for each individual procedure included in the target business procedure, an item to be the target of information input from among a series of item candidates for information input according to the specified object; execute a second receiving step of receiving from the user input of information of a type corresponding to the item for each individual procedure for each of the series of items to be the target of information input according to the result of the switching; execute a generating step of generating data related to the analysis of the target business procedure in a format according to the specified object based on the information input for each individual procedure according to the result of the switching; A program.

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