Operation management system, operation management method, and program

Abstract

This operation management system (100) comprises a server device (102) and an operation management device (103). The operation management system (100) comprises: a reservation reception unit (111) that acquires reservation information including biological information and a boarding point of a user who has made a boarding reservation for a vehicle; a boarding information acquisition unit (120) that acquires boarding information including biological information of the user generated by a camera (103) installed in the vehicle and boarding location information representing a boarding point; and an authentication unit (113) that determines whether the sets of biological information and boarding points included in the reservation information and the boarding information match.

Description

Technical Field

[0001] The present invention relates to an operation management system , operation an operation management method and a program.

Background Art

[0002] An on-demand type of transportation service that operates according to the demands of users such as buses and shared taxis is provided. For example, Patent Document 1 discloses a fitness determination device that determines the fitness between customers based on the attributes of customers who wish to share rides so that customers who wish to share rides can move comfortably.

Prior Art Documents

Patent Documents

[0003]

Patent Document 1

Summary of the Invention

Problems to be Solved by the Invention

[0004] However, various technologies for improving the convenience of users of on-demand transportation services are desired.

[0005] The present invention has been made in view of the above circumstances, and one of its objects is to improve the convenience of users.

Means for Solving the Problems

[0006] To achieve the above object, an operation management system according to a first aspect of the present invention a reservation reception means for acquiring reservation information including biometric information of a user who makes a ride reservation for a vehicle, a boarding location, and at least one of the user's alighting location, scheduled boarding time, and scheduled alighting time; Ride information acquisition means for acquiring ride information including the biometric information of the user generated by the generation means mounted on the vehicle and ride location information indicating the boarding location Authentication means for determining whether the biometric information and the boarding location included in each of the reservation information and the ride information match Planning means for creating an operation plan for the vehicle based on the reservation information Situation acquisition means for acquiring situation information indicating the congestion situation of a facility when there is a facility associated with at least one of the boarding location or the alighting location Proposing means for performing processing to change at least one of the scheduled boarding time and the scheduled alighting time included in the operation plan created by the planning means according to the acquired situation information and propose it to the user 、 When the proposal means transmits confirmation information including the changed operation plan to the user terminal used by the user and receives permission information indicating whether the user approves the changed operation plan from the user terminal as a response to the confirmation information, according to the permission information, the operation plan is determined to be either the operation plan before or after the change. It is provided.

[0007] The operation management system according to the second aspect of the present invention is Reservation reception means for acquiring reservation information including the boarding location, the alighting location, and at least one of the scheduled boarding time and the scheduled alighting time for a user of the vehicle Situation acquisition means for acquiring situation information indicating the congestion situation of a facility when there is a facility associated with at least one of the boarding location or the alighting location Proposing means for changing at least one of the scheduled boarding time and the scheduled alighting time according to the acquired situation information and proposing it to the user 、 When the proposal means transmits confirmation information including the changed operation plan to the user terminal used by the user and receives permission information indicating whether the user approves the changed operation plan from the user terminal as a response to the confirmation information, according to the permission information, the operation plan is determined to be either the operation plan before or after the change. It is provided.

[0008] The operation management method according to the third aspect of the present invention is A computer Acquiring reservation information including the biometric information and boarding location of a user making a ride reservation for a vehicle, the alighting location of the user, and at least one of the scheduled boarding time and the scheduled alighting time Acquiring ride information including the biometric information of the user generated by the generation means mounted on the vehicle and ride location information indicating the boarding location determining whether the biometric information and the boarding location match based on the reservation information and the boarding information; creating an operation plan for the vehicle based on the reservation information; when there is a facility associated with at least one of the boarding location or the alighting location, obtaining situation information indicating the congestion situation of the facility; performing processing for changing at least one of the scheduled boarding time and the scheduled alighting time included in the created operation plan according to the obtained situation information and proposing it to the user. See, The process for the proposal includes transmitting confirmation information including the changed operation plan to the user terminal used by the user, receiving permission information indicating whether the user approves the changed operation plan from the user terminal as a response to the confirmation information, and according to the permission information, determining the operation plan to be either the operation plan before or after the change. It includes.

[0009] The program according to the fourth aspect of the present invention is for a computer, obtaining reservation information including the biometric information and the boarding location of a user who makes a boarding reservation for a vehicle, and at least one of the alighting location, the scheduled boarding time, and the scheduled alighting time of the user; obtaining boarding information including the biometric information of the user generated by the generation means mounted on the vehicle and boarding location information indicating the boarding location; determining whether the biometric information and the boarding location match based on the reservation information and the boarding information; creating an operation plan for the vehicle based on the reservation information; when there is a facility associated with at least one of the boarding location or the alighting location, obtaining situation information indicating the congestion situation of the facility; executing processing for changing at least one of the scheduled boarding time and the scheduled alighting time included in the created operation plan according to the obtained situation information and proposing it to the user. 、 When the process for the proposal transmits confirmation information including the changed operation plan to the user terminal used by the user and receives permission information indicating whether the user approves the changed operation plan from the user terminal as a response to the confirmation information, according to the permission information, the operation plan is determined to be either the operation plan before or after the change. It is a program including this.

Advantages of the Invention

[0010] According to the present invention, it becomes possible to improve the convenience of users.

Brief Description of the Drawings

[0011]

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Embodiments for Carrying Out the Invention

[0012] Hereinafter, embodiments of the present invention will be described with reference to the drawings. The same elements are denoted by the same reference numerals throughout the drawings, and the description thereof will be omitted as appropriate.

[0013] <<Embodiment 1>> An operation management system 100 according to an embodiment of the present invention is a system for providing an on-demand transportation service. The on-demand transportation service is a service that operates a vehicle according to a user's request. In this embodiment, an example of operating a bus according to a user's request will be described. Note that the vehicle is not limited to a bus and may be a passenger car such as a shared taxi.

[0014] As shown in FIG. 1, the operation management system 100 includes a user terminal 101, a server device 102, a camera 103, a locking mechanism 104, a presentation unit 105, and an operation management device 106 mounted on a bus. The user terminal 101, the server device 102, and the operation management device 106 are connected to be able to transmit and receive information to and from each other via a network N constructed by wire, wireless, or a combination thereof.

[0015] In this embodiment, an example of one bus will be described, but a plurality of buses may be used. In this case, the camera 103, the locking mechanism 104, the presentation unit 105, and the operation management device 106 may be mounted on each of the plurality of buses.

[0016] The user terminal 101 is a terminal for a user to make a reservation for boarding a bus. For example, it is a smartphone, a tablet terminal, etc. on which reservation software for making a reservation for boarding a bus is installed.

[0017] When the software runs, the user terminal 101 displays a reservation screen RS1 for the user to make a reservation for a ride. When the user inputs information into the reservation screen RS1 and performs a predetermined operation, the user terminal 101 transmits request information including the input information and user identification information to the server device 102.

[0018] The user identification information is information for identifying the user and is held, for example, by the user terminal 101.

[0019] Figure 2 is a diagram showing an example of the reservation screen RS1. The reservation screen RS1 includes input fields for each of the scheduled boarding time, boarding location, scheduled alighting time, and alighting location, and the user inputs the corresponding content into each field. In Figure 2, an example is shown where "○○ Store ○○ Branch" is input as the boarding location and "○○ Hospital" is input as the alighting location. Also, for at least one of the scheduled boarding time and the scheduled alighting time, it is sufficient if information is input. In Figure 2, an example is shown where "11:00" is input as the scheduled alighting time and no information is input as the scheduled boarding time.

[0020] Note that in Figure 2, an example is shown where each location of the boarding location and the alighting location is input with the name of the facility, but each location may be input in an appropriate manner such as an address. Also, the facility is not limited to a store or a hospital, and any facility that can serve as a landmark as the boarding location or the alighting location is acceptable, such as a hotel, a station, a tourist destination, a bank, a city hall, a cram school, a concert hall, a movie theater, an art museum, a museum, an exhibition hall, a stadium, a ball game field, a gymnasium, a golf course, an amusement park, an intersection, a bus stop, etc.

[0021] <Functional Configuration of Server Device 102> Figure 3 is a diagram showing an example of the functional configuration of the server device 102 according to the present embodiment.

[0022] The server device 102 manages the operation of an on-demand bus together with the operation management device 106. Functionally, as shown in Figure 3, the server device 102 includes a user storage unit 110, a reservation reception unit 111, a planning unit 112, and an authentication unit 113.

[0023] The user memory unit 110 is a memory unit in which user information 110a is stored. The user information 110a is information regarding a user of the on-demand transportation service and is stored in the user memory unit 110 in advance. For example, as shown in FIG. 4, in the user information 110a, user identification information and face information as biometric information are associated. The face information includes an image of the face of the user identified by the user identification information associated therewith.

[0024] Note that the face information stored in the user memory unit 110 is not limited to information including an image of the face of the user identified by the user identification information associated therewith, and may be information including an image of the face of the user identified by the user identification information associated therewith, face feature data, or a combination thereof. Further, the face information is an example of biometric information, and the biometric information is not limited to information including a face image, face feature data, or a combination thereof, and may be, for example, iris information, fingerprint information, palmprint information, or the like.

[0025] Referring to FIG. 3 again. The reservation reception unit 111 acquires reservation information. The reservation information includes face information as biometric information of a user making a bus ride reservation, a boarding point, a disembarking point, and at least one of a scheduled boarding time and a scheduled disembarking time.

[0026] Specifically, the reservation reception unit 111 receives the request information transmitted from the user terminal 101 via the network N. The request information includes user identification information, a boarding point, a disembarking point, and at least one of a scheduled boarding time and a scheduled disembarking time.

[0027] The reservation reception unit 111 refers to the user information 110a and acquires the face information associated with the user identification information included in the request information. Thereby, the reservation reception unit 111 acquires reservation information including the acquired face information, a boarding point, a disembarking point, and at least one of a scheduled boarding time and a scheduled disembarking time included in the request information.

[0028] Note that when transmitting the request information, the face of the user may be photographed by the user terminal 101, and the face information generated thereby may be included in the request information. In this case, the reservation reception unit 111 can acquire the reservation information based on the request information without referring to the user information 110a.

[0029] Based on the reservation information acquired by the reservation reception unit 111, the planning unit 112 creates a bus operation plan and transmits the created operation plan to the operation management device 106 via the network N.

[0030] The authentication unit 113 determines whether the face information and the boarding location included in each of the reservation information acquired by the reservation reception unit 111 and the boarding information acquired by the operation management device 106 match. As will be described in detail later, the boarding information includes face information generated by photographing the user when boarding the bus and boarding location information indicating the boarding location.

[0031] Specifically, the authentication unit 113 acquires the reservation information from the reservation reception unit 111. The authentication unit 113 receives the boarding information from the operation management device 106 via the network N.

[0032] The authentication unit 113 determines that the face information and the boarding location included in each of the reservation information and the boarding information match when the boarding location information included in each of the reservation information and the boarding information matches and the face information included in each of the reservation information and the boarding information matches.

[0033] Also, when the boarding location information included in each of the reservation information and the boarding information does not match, or when the face information included in each of the reservation information and the boarding information does not match, the authentication unit 113 determines that the face information and the boarding location included in each of the reservation information and the boarding information do not match.

[0034] The authentication unit 113 transmits the result of the determination to the operation management device 106 via the network N.

[0035] Again, refer to FIG. 1. The camera 103 generates the face information of the user when boarding by photographing the face of the user boarding the bus. The camera 103 is provided at the entrance of the bus or the like and can photograph the user before boarding by photographing the outside.

[0036] The lock mechanism 104 is a mechanism that switches the permission to open and close the bus door. Specifically, the lock mechanism 104 switches between a locked state in which the bus door cannot be opened and an unlocked state in which the bus door can be opened. For example, it is in the locked state when the bus is running.

[0037] The presentation unit 105 is a display or the like that presents information to the user.

[0038] <Functional configuration of the operation management device 106> FIG. 5 is a diagram showing an example of the functional configuration of the operation management device 106 according to the present embodiment.

[0039] As described above, the operation management device 106 manages the operation of the bus together with the server device 102. Functionally, as shown in FIG. 5, the operation management device 106 includes a boarding information acquisition unit 120, a door control unit 121, and a seat determination unit 122.

[0040] The boarding information acquisition unit 120 acquires boarding information. The boarding information includes face information as biometric information of the user and boarding location information as described above, and the face information is generated by the camera 103 by photographing the user when boarding the bus.

[0041] Note that the camera 103 is an example of generation means for generating face information. As described above, face information is an example of biometric information, and biometric information may be iris information, fingerprint information, palmprint information, etc. A generation means corresponding to the biometric information, such as a sensor for generating biometric information, may be mounted on the bus. body It is preferable that a generation means corresponding to the biometric information be mounted on the bus.

[0042] The door control unit 121 controls the locking mechanism 104. For example, when the bus is running, the door control unit 121 sets the locking mechanism 104 to the locked state.

[0043] Specifically, the door control unit 121 receives the result of the determination from the authentication unit 113. When the result of the determination is a match (that is, when it is determined by the authentication unit 113 that there is a match), the door control unit 121 unlocks the locking mechanism 104 so that the door can be opened in response to an operation by the driver or a user. When the result of the determination does not match (that is, when it is determined by the authentication unit 113 that there is no match), the door control unit 121 causes the locking mechanism 104 to maintain the unlocked state.

[0044] When it is determined by the authentication unit 113 that there is a match, the seat determination unit 122 determines the seat of the user on the bus and causes the presentation unit 105 to present the position of the determined seat.

[0045] Specifically, the seat determination unit 122 receives the result of the determination from the authentication unit 113. Note that either the door control unit 121 or the seat determination unit 122 may receive the result of the determination from the authentication unit 113, and the other may obtain the result of the determination from the one that has received the result of the determination.

[0046] When the result of the determination is a match (that is, when it is determined by the authentication unit 113 that there is a match), the seat determination unit 122 determines the seat of the user on the bus. Then, the seat determination unit 122 causes the presentation unit 104 to present the determined seat.

[0047] For example, the presentation unit 104 may present the user's seat by displaying seat identification information corresponding to the user's seat using seat identification information such as numbers pre-assigned to each seat of the bus. Also for example, the presentation unit 104 may present the user's seat by, under the control of the seat determination unit 122, flashing the display of the user's seat on the seat layout diagram of the bus. Further for example, the presentation unit 104 may be a lamp provided above each seat or the like, and under the control of the seat determination unit 122, present the user's seat by flashing or lighting the presentation unit 104 associated with the user's seat.

[0048] Note that the presentation unit 105 only needs to be able to present the seat to the user, and may be a display or the like included in the user terminal 101. In this case, the seat determination unit 122 may cause the presentation unit 105 of the user terminal 101 to display the user's seat by transmitting information indicating the determined seat to the user terminal 101.

[0049] <Physical configuration of the operation management system 100> From here on, user Terminal 101 Server Device 102 Operation management device 106 The physical configuration will be described.

[0050] Physically, the user terminal 101 is, for example, a smartphone, a tablet terminal, etc. As shown in FIG. 6, it has a bus 1010, a processor 1020, a memory 1030, a storage device 1040, a network interface 1050, and a user interface 1060.

[0051] The bus 1010 is a data transmission path for the processor 1020, the memory 1030, the storage device 1040, the network interface 1050, and the user interface 1060 to transmit and receive data to and from each other. However, the method of connecting the processor 1020 etc. to each other is not limited to bus connection.

[0052] The processor 1020 is a processor implemented by a CPU (Central Processing Unit), a GPU (Graphics Processing Unit), or the like.

[0053] The memory 1030 is a main memory device implemented by a RAM (Random Access Memory) or the like.

[0054] The storage device 1040 is an auxiliary storage device implemented by an HDD (Hard Disk Drive), an SSD (Solid State Drive), a memory card, a ROM (Read Only Memory), or the like.

[0055] Also, the storage device 1040 stores program modules for realizing the functions of the user terminal 101. By the processor 1020 loading and executing these program modules onto the memory 1030, the functions corresponding to the program modules are realized.

[0056] The network interface 1050 is an interface for connecting the user terminal 101 to the network N.

[0057] The user interface 1060 is an interface for inputting information from the user and an interface for presenting information to the user, and includes, for example, a mouse, a keyboard, a touch sensor, a camera, a scanner, etc. for the user to input, and a liquid crystal display for displaying information.

[0058] In this way, the functions of the user terminal 101 can be realized by each physical component cooperating to execute a software program. Therefore, the present invention may be realized as a software program (hereinafter, also simply referred to as a "program"), or may be realized as a non-transitory storage medium on which the program is recorded.

[0059] The server device 102 is physically, for example, a general-purpose computer or the like, and as shown in FIG. 7, has a bus 2010, a processor 2020, a memory 2030, a storage device 2040, a network interface 2050, and a user interface 2060.

[0060] The bus 2010, the processor 2020, the memory 2030, the storage device 2040, the network interface 2050, and the user interface 2060 are each the same as the above-described bus 1010, processor 1020, memory 1030, storage device 1040, network interface 1050, and user interface 1060. Therefore, detailed descriptions of the bus 2010, the processor 2020, the memory 2030, the storage device 2040, the network interface 2050, and the user interface 2060 are omitted.

[0061] Also in the server device 102, the storage device 2040 stores program modules for realizing the functions of the server device 102. When the processor 2020 reads and executes these program modules onto the memory 2030, the functions corresponding to the program modules are realized.

[0062] In this way, the functions of the server device 102 can be realized by the physical components cooperating to execute a software program. Therefore, the present invention may be realized as a program, or may be realized as a non-transitory storage medium on which the program is recorded.

[0063] The operation management device 106 may physically be, for example, a smartphone, a tablet terminal, or the like, or may be a computer mounted on a bus. Physically, the operation management device 106 is as shown in FIG. 8 and has a bus 3010, a processor 3020, a memory 3030, a storage device 3040, a network interface 3050, a user interface 3060, and a device interface 3 070.

[0064] The bus 3010, the processor 3020, the memory 3030, the storage device 3040, the network interface 3050, and the user interface 3060 are the same as the bus 1010, the processor 1020, the memory 1030, the storage device 1040, the network interface 1050, and the user interface 1060 described above, respectively. Therefore, detailed descriptions of the bus 3010, the processor 3020, the memory 3030, the storage device 3040, the network interface 3050, and the user interface 3060 are omitted.

[0065] Device Interface 3 070 is an interface for transmitting and receiving information with each other between the camera 103, the lock mechanism 104, and the presentation unit 105, which are devices mounted on the bus.

[0066] Also in the operation management device 106, the storage device 3040 stores program modules for realizing the functions of the operation management device 106. When the processor 3020 reads and executes these program modules onto the memory 3030, the functions corresponding to those program modules are realized.

[0067] In this way, the functions of the operation management device 106 can be realized by each physical component cooperating to execute a software program. Therefore, the present invention may be realized as a program, or may be realized as a non-transitory storage medium on which the program is recorded.

[0068] <Operation of the operation management system 100> From here, the operation of the operation management processing system system 100 according to this embodiment will be described with reference to the drawings.

[0069] Figs. 9 and 10 are diagrams showing an example of the flow of the operation management process according to Embodiment 1 of the present invention. The operation management process is a process for providing an on-demand type transportation service, and is particularly suitable for managing the operation of vehicles such as on-demand type buses. The operation management process is started, for example, when the server device 102 receives request information transmitted from the user terminal 101.

[0070] Refer to Fig. 9. The reservation reception unit 111 refers to the user information 110a and acquires face information associated with the user identification information included in the request information (step S101).

[0071] The reservation reception unit 111 acquires reservation information including the face information acquired in step S101, at least one of the boarding point, the alighting point, and the planned boarding time and the planned alighting time included in the request information (step S102).

[0072] The planning unit 112 creates a bus operation plan based on the reservation information acquired in step S102 (step S103).

[0073] The operation plan includes the points where the user boards and alights, the operation route passing through each of these points, and the scheduled arrival time and departure time at each of these points. When another user has made a reservation to board or is boarding the bus reserved by the user, an operation route corresponding to the boarding point, the planned boarding time, the alighting point, and the planned alighting time included in the reservation information of the other user is created.

[0074] The planning unit 112 transmits the reservation information acquired in step S102 and the operation plan created in step S103 to the operation management device 106 via the network N (step S104).

[0075] At this time, the planning unit 112 may also transmit the boarding point, the planned boarding time, the alighting point, and the planned alighting time of the user included in the operation plan to the user terminal 101 of the user.

[0076] The boarding information acquisition unit 120 receives the reservation information and the operation plan transmitted in step S104 via the network N (step S105). The reservation information and the operation plan received here are applied to the actual bus operation. That is, the bus driver operates the bus according to the received reservation information and operation plan.

[0077] When the boarding information acquisition unit 120 arrives at the boarding point included in the reservation information received in step S105, it acquires boarding information (step S106).

[0078] The boarding information acquisition unit 120 may acquire the current position of the bus by, for example, a GPS (Global Positioning System) receiver (not shown) mounted on the bus. When it is determined that the current position is in the vicinity of the boarding point, that is, when the user arrives at the boarding point, the boarding information acquisition unit 120 generates boarding location information indicating the boarding position.

[0079] In addition, when the boarding information acquisition unit 120 acquires face information obtained by photographing the face of the user before boarding by the camera 103 according to the operation of the driver or the like, it acquires boarding information by generating information including the acquired face information and the generated boarding location information.

[0080] The boarding information acquisition unit 120 transmits the boarding information acquired in step S106 to the server device 102 via the network N (step S107).

[0081] The authentication unit 113 receives the boarding information transmitted in step S107 via the network N (step S108).

[0082] The authentication unit 113 determines whether the face information and the boarding point included in each of the reservation information acquired in step S102 and the boarding information received in step S108 match (step S109).

[0083] The authentication unit 113 transmits the result of the determination in step S109 to the operation management device 106 via the network N (step S110).

[0084] The door control unit 121 receives the result of the determination transmitted in step S110 via the network N (step S111).

[0085] Refer to FIG. 10. The door control unit 121 determines whether or not the result of the determination received in step S111 matches (step S112).

[0086] If it is determined that the result of the determination does not match (step S112; No), the door control unit 121 ends the operation management process.

[0087] Note that if it is determined that the result of the determination does not match (step S112; No), the door control unit 121 may present the face image of the user who is scheduled to board at that boarding point to the driver and perform the process after receiving confirmation from the driver or the like. In this case, the door control unit 121 receives an instruction from the driver who has confirmed whether or not the person trying to board the bus matches the reserved person, and if the instruction is not to board, the operation management process may be ended. Also, if the instruction is to board, the door lock mechanism 104 may be unlocked in the same manner as in step S113 described later.

[0088] Here, the case where the result of the determination does not match means that at least one of the boarding location information and the face information is different between the reservation information and the boarding information, that is, either the user is trying to board at an incorrect boarding location different from the reservation, or the user is trying to board a person different from the user at the boarding location reserved by the user.

[0089] If the user is mistakenly boarded on the bus at the wrong boarding location, the operation related to the user's reservation will be regarded as completed. As a result, there is a risk that the user will not be able to board at the location desired at the time of reservation. Also, if the wrong person is boarded on the bus, the operation related to the reservation at that boarding location will be regarded as completed. As a result, there is a risk that the user who originally made a reservation at that boarding location will not be able to board.

[0090] In the present embodiment, it is possible to confirm (authenticate the identity) that the user is undoubtedly the person who made the reservation by whether or not the boarding location and face information match between the reservation information and the boarding information. Therefore, it is possible to prevent boarding mistakes such as boarding the user at the wrong location or boarding the wrong person.

[0091] In order to prevent such boarding mistakes, it is also conceivable to issue a code (for example, a number) at the time of reservation and have the driver confirm the code with the user at the time of boarding to authenticate the identity.

[0092] However, in such a method, generally, a mobile terminal or card that holds the code, a piece of paper with the code memoized, etc. have to be carried around to board the bus, which is troublesome for the user. Also, in this method, there is a possibility of confirmation errors, and the burden on the driver who confirms the code is also large.

[0093] It is also conceivable to authenticate the identity with the user's name. However, in this method, the name has to be stated in a public place, which is not desirable from the perspective of privacy.

[0094] On the other hand, in the present embodiment, since the identity is authenticated with face information, the user only needs to be photographed by the camera 103, and the identity can be authenticated easily, quickly, and accurately. Therefore, it is possible to more reliably prevent boarding mistakes than before. Consequently, it becomes possible to improve the convenience for the user.

[0095] When it is determined that the results of the determination match (step S112; Yes), the door control unit 121 unlocks the door lock mechanism 104 (step S113).

[0096] The case where the results of the determination match means that the person trying to board the bus at the boarding point is the reserved user. Therefore, by setting the door lock mechanism 104 to the unlocked state, the door can be opened by the operation of the driver or the user, and the user can be boarded on the bus.

[0097] The seat determination unit 122 determines the user's seat (step S114).

[0098] At this time, the seat determination unit 122 may determine the user's seat so as not to be as close as possible to other passengers, for example. Thereby, the user and other passengers can be separated as much as possible, so that the user can use the bus comfortably. Especially when an infectious disease is prevalent, it also helps prevent infection. Therefore, it becomes possible to improve the convenience for the user.

[0099] The seat determination unit 122 causes the presentation unit 104 to present the position of the seat determined in step S114 (step S115).

[0100] Thereby, the user can easily find and sit on a comfortable seat. Therefore, it becomes possible to improve the convenience for the user.

[0101] When the user sits on the seat presented in step S115, the door control unit 121, for example, in response to the operation of the driver or the like, the door lock mechanism 104 to log is set to the locked state (step S116).

[0102] Thereby, the door will not open during driving, and the bus can run safely.

[0103] The door control unit 121 ends the operation management process.

[0104] So far, Embodiment 1 of the present invention has been described.

[0105] According to Embodiment 1, reservation information including face information as biometric information of a user making a bus reservation and a boarding location is acquired, and boarding information including the face information of the user generated by the camera 103 mounted on the bus and boarding location information indicating the boarding location is acquired. Then, it is determined whether the face information and the boarding location included in each of the reservation information and the boarding information match.

[0106] Thereby, as described above, it is possible to more reliably prevent boarding mistakes than in the prior art. Therefore, it is possible to improve the convenience of the user.

[0107] According to the present embodiment, the operation management device 106 includes a door control unit 121 that controls the lock mechanism 104 based on the result of the determination by the authentication unit 113.

[0108] Thereby, it is possible to prevent the driver from accidentally opening the door and allowing the user to board at the wrong place or allowing the wrong person to board, so that boarding mistakes can be reliably prevented. Therefore, it is possible to improve the convenience of the user.

[0109] (Modification 1) Instead of the lock mechanism 104, an opening and closing mechanism that automatically opens and closes the door may be mounted on the bus, and the door control unit 121 may control the opening and closing mechanism. In this case, the door control unit 121 may open the door when it is determined by the authentication unit 113 that they match, and keep the door closed when it is determined by the authentication unit 113 that they do not match. Also by this, similar to the door control unit 121 that controls the lock mechanism 104 as in Embodiment 1, it is possible to reliably prevent boarding mistakes. Therefore, it is possible to improve the convenience of the user.

[0110] (Modification 2) In order to confirm the safety of the user, user information 110b instead of user information 110a may be stored in the user storage unit 110, and the server device 202 instead of the server device 102 may further include a person to be confirmed output unit 230.

[0111] FIG. 11 shows an example of the configuration of user information 110b according to this modification example. In user information 110b, in addition to the user identification information and face information similar to those in the first embodiment, the usage history and contact information of the user are associated. The usage history is information indicating the usage history of the on-demand transportation service. The contact information is information indicating the user's address, telephone number, etc.

[0112] FIG. 12 is a diagram showing an example of the functional configuration of the server device 202 according to this modification example. The server device 202 further includes a person to be confirmed output unit 230 in addition to the functional units 110 to 113 included in the server device 201 according to the first embodiment.

[0113] The person to be confirmed output unit 230 outputs safety confirmation information based on the user information 110b. The safety confirmation information is information indicating users who have not reserved a bus for a predetermined period or more.

[0114] For example, the safety confirmation information is a list of users who have not reserved a bus for a predetermined period or more based on the date specified by the user. The person to be confirmed output unit 230 causes the list included in the safety confirmation information to be displayed on a screen (such as a liquid crystal display included in the user interface 2060) or printed by a printing device (not shown) connected via the network N.

[0115] Users who have not reserved a bus for a predetermined period or more may be in poor health. By referring to the safety confirmation information, the safety of such users can be confirmed. As a result, the administrator of the server device 202 can confirm the safety of the user by contacting the user's contact information or the like. Therefore, it becomes possible to improve the convenience of the user.

[0116] (Modification Example 3) The reservation reception unit 111 may obtain reservation information including the boarding point and the alighting point within a predetermined range when the user making the boarding reservation is a user of a ticket that allows boarding and alighting from the vehicle within the predetermined range.

[0117] Specifically, for example, the user terminal 101 may further obtain flag information indicating whether the user making the boarding reservation is a user of a ticket that allows free boarding and alighting from a bus within a predetermined range. Then, the user terminal 101 may send request information further including the flag information to the server device 102.

[0118] When the boarding point or the alighting point included in the request information is outside the predetermined range in the ticket, the reservation reception unit 111 may send a notification to the user terminal 101 to prompt correction of the request information. Also, when the boarding point or the alighting point included in the request information is within the predetermined range in the ticket, the reservation reception unit 111 may obtain reservation information based on the request information.

[0119] Such a ticket is not limited to a paper ticket and may be a so-called digital ticket in which the ticket information is held in a smartphone or a tablet terminal.

[0120] According to this modification example, it is possible to prevent a user having a ticket that allows free boarding and alighting from a bus within a predetermined range from using the bus outside that range unintentionally. Therefore, it is possible to improve the convenience of the user.

[0121] (Modification Example 4) In Embodiment 1, an example was described in which the user storage unit 110, reservation reception unit 111, planning unit 112, and authentication unit 113 are included in the server device 102, and the boarding information acquisition unit 120, door control unit 121, and seat determination unit 122 are included in the operation management device 106. However, these functional units 110 to 113 and 120 to 122 only need to be included in the operation management system 100. That is, in Embodiment 1, part or all of the functional units 110 to 113 included in the server device 102 may be included in the operation management device 106, and part or all of the functional units 120 to 122 included in the operation management device 106 may be included in the server device 102.

[0122] FIG. 13 is a diagram showing an example of the functional configuration of the operation management device 306 according to Modification 4. As shown in FIG. 13, the operation management device 306 functionally includes, in addition to the boarding information acquisition unit 120, door control unit 121, and seat determination unit 122 included in the operation management device 106 according to Embodiment 1, the user storage unit 110, reservation reception unit 111, planning unit 112, and authentication unit 113 included in the server device 102 according to Embodiment 1.

[0123] This also achieves the same effect as in Embodiment 1.

[0124] <<Embodiment 2>> In Embodiment 1, an example in which the created operation plan is not changed was described. However, the operation plan may be appropriately changed according to the situation after creation and proposed to the user. In this embodiment, an example in which the operation plan is changed according to the situation of the facility related to the reservation will be described.

[0125] As shown in FIG. 14, the operation management system 400 according to this embodiment includes a user terminal 401, a server device 402, and an operation management device 406 that replace the user terminal 101, server device 102, and operation management device 106 according to Embodiment 1, respectively. Except for these, the operation management system 400 according to this embodiment may be configured in the same manner as the operation management system 100 according to Embodiment 1.

[0126] The user terminal 401 receives confirmation information according to the changed operation plan from the server device 402 via the network N. The confirmation information includes the user's boarding location, scheduled boarding time, alighting location, and scheduled alighting time according to the changed operation plan, and at least one of the scheduled boarding time and the scheduled alighting time has been changed from the original operation plan.

[0127] When the user terminal 401 receives the received confirmation information, it acquires approval information indicating whether the user approves of the content of the confirmation information, and transmits the approval information to the server device 402 via the network N.

[0128] Except for these points, the user terminal 401 may be configured in the same manner as the user terminal 101 according to Embodiment 1.

[0129] <Functional Configuration of Server Device 402> Functionally, as shown in FIG. 15, the server device 402 further includes a situation acquisition unit 414 and a proposal unit 415. Except for these, the server device 402 according to the present embodiment may be configured in the same manner as the server device 102 according to Embodiment 1.

[0130] When there is a facility associated with at least one of the boarding location or the alighting location included in the reservation information, the situation acquisition unit 414 acquires situation information indicating the situation of the facility.

[0131] The facility associated with at least one of the boarding location or the alighting location may be, for example, the facility when the user specifies the boarding location or the alighting location by the facility. For example, when the user specifies the boarding location or the alighting location by an address or the like, the situation acquisition unit 414 may specify a facility provided within a predetermined range from the location indicated by the address from map information or the like.

[0132] The facility status refers to the congestion status of the facility, etc. For example, when the facility is a hospital, there may be a delay in the actual examination from the reserved time, a long waiting time for accounting, and the departure time from the hospital may be later than planned. In this case, the facility status is the time delay from the reserved time in the actual examination and the waiting time in accounting.

[0133] The status acquisition unit 414 may acquire status information in real time from a device (not shown) installed in the facility via a network. Also, the status acquisition unit 414 may acquire the user's reserved time from the electronic medical record information and obtain an estimated examination time obtained by estimating the actual examination time. The estimated examination time is, for example, the time obtained by adding the current delay time occurring in the examination to the reserved time.

[0134] The proposal unit 415 creates an operation plan in which at least one of the scheduled boarding time and the scheduled alighting time is changed according to the status information acquired by the status acquisition unit 414. The proposal unit 415 acquires confirmation information including the scheduled boarding time and the scheduled alighting time according to the changed operation plan. Note that the boarding point and the alighting point do not have to be changed.

[0135] The proposal unit 415 performs a process for proposing to the user the scheduled boarding time and the scheduled alighting time according to the changed operation plan by transmitting the confirmation information to the user terminal 401. According to the approval / rejection information from the user terminal 401 in response to this, the proposal unit 415 determines the operation plan to be applied to the actual bus as either the operation plan before or after the change.

[0136] Specifically, when receiving approval / rejection information indicating approval of the changed operation plan, the proposal unit 415 determines the operation plan to be applied to the actual bus as the operation plan after the change, and transmits the operation plan after the change to the operation management device 405 via the network N. Also, when receiving approval / rejection information indicating non-approval of the changed operation plan, the proposal unit 415 determines the operation plan to be applied to the actual bus as the operation plan before the change.

[0137] <Functional configuration of the operation management device 406> Functionally, as shown in FIG. 16, the operation management device 406 includes a ride information acquisition unit 420 that replaces the ride information acquisition unit 120. Except for this point, the operation management device 406 according to the present embodiment may be configured in the same manner as the operation management device 106 according to the first embodiment.

[0138] When the operation plan is changed in the server device 402, the ride information acquisition unit 420 receives the changed operation plan from the server device 402 via the network N. Then, the ride information acquisition unit 420 changes the operation plan applied to the actual bus operation to the changed operation plan.

[0139] Except for this point, the ride information acquisition unit 420 may be configured in the same manner as the ride information acquisition unit 120 according to the first embodiment.

[0140] <Physical Configuration of the Operation Management System 400> The user terminal 401, the server device 402, and the operation management device 406 may be physically configured in the same manner as the user terminal 101, the server device 102, and the operation management device 106 according to the first embodiment, respectively. For the sake of simplicity, a detailed description of the physical configuration of the user terminal 401, the server device 402, and the operation management device 406 is omitted.

[0141] <Operation of the Operation Management System 400> Hereinafter, the operation of the operation management device system 400 according to the present embodiment will be described with reference to the drawings.

[0142] FIGS. 17 and 18 are diagrams showing an example of the flow of operation management processing according to the second embodiment of the present invention. Note that the processing of steps S106 to S116 is the same as that of the first embodiment in the present embodiment, and thus is not shown in FIGS. 17 and 18.

[0143] Refer to FIG. 17. The processing of steps S103 to S105, which is the same as that of the first embodiment, is executed.

[0144] In the server device 104, following the process of step S104, the situation acquisition unit 414 determines whether the current time is a predetermined time (step S201).

[0145] The predetermined time here is a time predetermined by the situation acquisition unit 414 as the time to acquire situation information, and is determined, for example, as one hour before the scheduled getting-off time included in the reservation information, that is, a time before the scheduled getting-off time predetermined by a time predetermined in advance.

[0146] If it is determined that the current time is not the predetermined time (step S201; No), the situation acquisition unit 414 continues the process of step S201. If it is determined that the current time is the predetermined time (step S201; Yes), the situation acquisition unit 414 acquires situation information (step S202).

[0147] Note that the situation acquisition unit 414 may, for example, acquire medical record information together with the situation information and transmit the medical record information to the operation management device 406. Thereby, the bus driver can know the user's emergency contact information, medical history, medications, etc. included in the medical record information, and can appropriately handle emergencies such as when the user's condition deteriorates on the bus. Therefore, it becomes possible to improve the convenience of the user.

[0148] Based on the situation information acquired in step S202, the proposal unit 415 determines whether to change the operation plan created in step S103 (step S203).

[0149] If it is determined not to change the operation plan (step S103; No), the proposal unit 415 performs the process of step S108 similar to that in the first embodiment (see FIG. 18).

[0150] For example, when the situation information indicates that there is no delay of 60 minutes at the hospital, which is the getting-off point, or the delay occurring at the hospital is shorter than the predetermined time, the proposal unit 415 determines not to change the operation plan.

[0151] Again, refer to FIG. 17. When it is determined to change the operation plan (step S103; Yes), the proposal unit 415 creates the changed operation plan (step S204).

[0152] For example, when the situation information indicates that a delay (e.g., 60 minutes) longer than a predetermined time has occurred at the hospital which is the alighting point, the proposal unit 415 determines to change the operation plan. Then, the proposal unit 415 creates an operation plan according to the delay indicated by the situation information.

[0153] Specifically, for example, when the delay occurring at the hospital is 60 minutes, in the changed operation plan, the scheduled alighting time is delayed by 60 minutes compared to the operation plan created in step S103. Also, in the changed operation plan, the scheduled departure time is changed to the time obtained by subtracting the required time to the departure point from the changed scheduled alighting time.

[0154] Here, an example where both the scheduled alighting time and the scheduled departure time are changed in the changed operation plan has been described, but at least one of the scheduled alighting time and the scheduled departure time may be changed.

[0155] Refer to FIG. 18. The proposal unit 415 generates confirmation information including the scheduled alighting time and the scheduled departure time of the operation plan created in step S204, and the alighting point and the departure point which are the respective locations. Then, the proposal unit 415 transmits the confirmation information to the user terminal 401 (step S205).

[0156] The user terminal 401 receives the confirmation information transmitted in step S205 via the network N. The user terminal 401 displays the received confirmation information and accepts an input from the user according to whether to approve its content. Thereby, the user terminal 401 generates approval / rejection information according to the user's input and transmits it to the server device 402 (step S207).

[0157] The proposal department 415 receives the approval information transmitted in step S207 via the network N (step S208). The proposal department 415 determines whether the permission negative information received in step S208 indicates the user's consent (step S209).

[0158] If it is determined that the consent is not shown (step S209; No), the proposal department 415 performs the process of step S108 similar to that in the first embodiment. If it is determined that the consent is shown (step S209; Yes), the proposal department 415 transmits the modified operation plan created in step S204 to the operation management device 406 (step S210), and performs the process of step S108 similar to that in the first embodiment.

[0159] On the other hand, in the operation management device 406, after performing the process of step S105 similar to that in the first embodiment (see FIG. 17), as shown in FIG. 18, the boarding information acquisition unit 420 determines whether the vehicle has arrived at the boarding point (step S211).

[0160] If it is determined that the vehicle has arrived at the boarding point (step S211; Yes), the boarding information acquisition unit 420 performs the process of step S106 similar to that in the first embodiment. If it is determined that the vehicle has not arrived at the boarding point (step S211; No), the boarding information acquisition unit 420 determines whether it has received the modified operation information (step S212).

[0161] If the process of step S210 is not performed in the server device 402, the boarding information acquisition unit 420 does not receive the modified operation plan. Therefore, in this case, the boarding information acquisition unit 420 determines that it has not received the modified operation information.

[0162] On the contrary, if the process of step S210 is performed in the server device 402, the boarding information acquisition unit 420 receives the modified operation plan transmitted in step S210 via the network N. Therefore, in this case, the boarding information acquisition unit 420 determines that it has received the modified operation information.

[0163] When it is determined that the updated operation information has not been received (step S212; No), the boarding information acquisition unit 420 performs the process of step S211 again. That is, until arriving at the boarding location, the boarding information acquisition unit 420 waits for the reception of the updated operation information.

[0164] When it is determined that the updated operation information has been received (step S212; Yes ), the boarding information acquisition unit 420 changes the operation plan of the bus to the updated operation plan received from the server device 402 (step S213).

[0165] As a result, the reservation information received in step S105 and the updated operation plan received in response to the transmission in step S210 are applied to the actual operation of the bus. That is, the bus driver operates the bus according to the reservation information received in step S105 and the updated operation plan.

[0166] After the process of step S213, the boarding information acquisition unit 420 performs the process of step S211 again.

[0167] So far, the second embodiment of the present invention has been described.

[0168] According to the second embodiment, the same effects as those of the first embodiment are achieved.

[0169] In addition, in the present embodiment, situation information indicating the situation of the facility is acquired, and at least one of the scheduled boarding time and the scheduled alighting time included in the operation plan created by the planning unit 112 is changed according to the acquired situation information and proposed to the user.

[0170] As a result, an operation plan according to the situation of the facility can be created, so that the waiting time of the user can be reduced, etc. Therefore, it is possible to improve the convenience of the user.

[0171] As described above, one embodiment and a modification example of the present invention have been explained, but the present invention is not limited thereto. For example, the present invention includes a form in which some or all of the embodiments and modification examples described so far are appropriately combined, and a form in which the form is appropriately changed.

[0172] One means or all means of the above-described embodiment may be described as follows in the appended claims, but are not limited thereto.

[0173] 1. A reservation reception means for acquiring reservation information including biometric information of a user making a vehicle reservation and a boarding location, A boarding information acquisition means for acquiring boarding information including the biometric information of the user generated by a generation means mounted on the vehicle and boarding location information indicating the boarding location, An authentication means for determining whether or not the biometric information and the boarding location included in each of the reservation information and the boarding information match, An operation management system. 2. The reservation information further includes at least one of a disembarkation location of the user, a scheduled boarding time, and a scheduled disembarkation time, The operation management system according to 1 above, further comprising a planning means for creating an operation plan for the vehicle based on the reservation information. The operation management system according to 1 above. 3. When there is a facility associated with at least one of the boarding location or the disembarkation location, a situation acquisition means for acquiring situation information indicating the situation of the facility, A proposal means for performing a process for changing at least one of the scheduled boarding time and the scheduled disembarkation time included in the operation plan created by the planning means according to the acquired situation information and proposing it to the user. The operation management system according to 2 above. 4. Further comprising an operation management device mounted on the vehicle, The planning means transmits the operation plan to the operation management device. The operation management system according to 2 or 3 above. 5. The authentication means transmits the result of the determination to the operation management device. The operation management system according to item 4 above. 6. Further comprising an operation management device mounted on the vehicle, The operation management device, Based on the result of the determination by the authentication means, it includes door control means for controlling a lock mechanism for switching the availability of opening and closing the door of the vehicle or an opening and closing mechanism for opening and closing the door. The operation management system according to any one of items 1 to 3 above. 7. An operation management device mounted on the vehicle, Further comprising a presentation means mounted on the vehicle for presenting information to the user, The operation management device includes seat determination means for determining the seat of the user in the vehicle when it is determined by the authentication means that they match, and causing the presentation means to present the position of the determined seat. The operation management system according to any one of items 1 to 3 above. 8. Further comprising a confirmation required person output means for outputting safety confirmation information indicating a user who has not reserved a vehicle for a predetermined period or more based on user information including the usage history of the user. The operation management system according to any one of items 1 to 7 above. 9. When the user making the boarding reservation is a user of a ticket who can board and alight from the vehicle within a predetermined range, the reservation reception means acquires reservation information including the boarding point and alighting point within the range. The operation management system according to any one of items 1 to 8 above. 10. A reservation reception means for acquiring reservation information including the biometric information of the user making the boarding reservation for the vehicle and the boarding point, A boarding information acquisition means for acquiring boarding information including the biometric information of the user generated by the generation means mounted on the vehicle and boarding location information indicating the boarding point, Comprising authentication means for determining whether the biometric information and the boarding point match in the reservation information and the boarding information. Operation management device. 11. A computer, Obtaining reservation information including biometric information of a user making a vehicle ride reservation and the boarding location Obtaining boarding information including the biometric information of the user generated by a generation means mounted on the vehicle and boarding location information indicating the boarding location Determining whether the biometric information and the boarding location match in the reservation information and the boarding information Operation management method 12. For a computer A program for causing the computer to execute the operation management method described in the above item 11 13. A reservation reception means for obtaining reservation information including at least one of a boarding location, a getting-off location, a scheduled boarding time, and a scheduled getting-off time for a vehicle user, A situation acquisition means for obtaining situation information indicating the situation of a facility when there is a facility associated with at least one of the boarding location or the getting-off location, And a proposal means for changing at least one of the scheduled boarding time and the scheduled getting-off time according to the obtained situation information and proposing it to the user Operation management system

Explanation of Signs

[0174] 100, 400 Operation management system 101, 401 User terminal 102, 202, 302 Server device 103 Camera 104 Lock mechanism 105 Display unit 106, 306 Operation management device RS1 Reservation screen 110 User storage unit 110a User information 111 Reservation reception section 112 Planning section 113 Authentication section 120 Boarding information acquisition section 121 Door control section 122 Seat determination section 230 Output section for those to be confirmed 414 Situation acquisition unit

Claims

1. Reservation receiving means for obtaining reservation information including biometric information of a user making a vehicle reservation, a boarding location, and at least one of the user's alighting location, scheduled boarding time, and scheduled alighting time; Boarding information acquisition means for acquiring boarding information including the biometric information of the user generated by the generation means mounted on the vehicle and boarding location information indicating the boarding location; Authentication means for determining whether the biometric information and boarding location included in each of the reservation information and the boarding information match; Planning means for creating an operation plan for the vehicle based on the reservation information; Situation acquisition means for obtaining situation information indicating the congestion status of a facility when there is a facility associated with at least one of the boarding location or the alighting location; Proposal means for performing a process for changing at least one of the scheduled boarding time and the scheduled alighting time included in the operation plan created by the planning means according to the obtained situation information and proposing it to the user; The proposal means transmits confirmation information including the changed operation plan to the user terminal used by the user, and when receiving permission / denial information indicating whether the user approves the changed operation plan from the user terminal as a response to the confirmation information, determines the operation plan according to the permission / denial information to be either the operation plan before or after the change. An operation management system.

2. The congestion status of the facility includes at least one of the time delayed from the reservation time in a medical examination and the waiting time in accounting. The operation management system according to Claim 1.

3. Further comprising an operation management device mounted on the vehicle, The planning means transmits the operation plan to the operation management device, The authentication means transmits the result of the determination to the operation management device, The operation management device, Based on the result of the determination by the authentication means, includes door control means for controlling a lock mechanism for switching the opening and closing permission of the vehicle door or an opening and closing mechanism for opening and closing the door. The operation management system according to Claim 1 or 2.

4. An operation management device mounted on the vehicle, and Further comprising presentation means mounted on the vehicle for presenting information to the user, The operation management device includes seat determination means for determining the seat of the user in the vehicle and causing the presentation means to present the position of the determined seat when it is determined by the authentication means that they match. The operation management system according to any one of Claims 1 to 3.

5. Further comprising a confirmation requester output means for outputting safety confirmation information indicating a user who has not reserved a vehicle for a predetermined period or longer based on user information including the usage history of the user The operation management system according to any one of claims 1 to 4

6. When the user making the boarding reservation is a user of a ticket that enables boarding and alighting from the vehicle within a predetermined range, the reservation receiving means acquires reservation information including the boarding point and the alighting point within the range The operation management system according to any one of claims 1 to 5

7. A computer Acquiring reservation information including biometric information of a user making a boarding reservation for a vehicle, a boarding point, at least one of the alighting point, the scheduled boarding time, and the scheduled alighting time of the user Acquiring boarding information including the biometric information of the user generated by the generation means mounted on the vehicle and boarding location information indicating the boarding point Determining whether the biometric information and the boarding point match in the reservation information and the boarding information Creating an operation plan for the vehicle based on the reservation information When there is a facility associated with at least one of the boarding point or the alighting point, acquiring situation information indicating the congestion status of the facility Performing processing for changing at least one of the scheduled boarding time and the scheduled alighting time included in the created operation plan according to the acquired situation information and proposing it to the user The processing for proposing includes transmitting confirmation information including the changed operation plan to a user terminal used by the user, and when receiving permission / denial information indicating whether the user approves the changed operation plan from the user terminal as a response to the confirmation information, determining the operation plan according to the permission / denial information to be either the operation plan before or after the change Operation management method

8. In a computer Acquiring reservation information including biometric information of a user making a boarding reservation for a vehicle, a boarding point, at least one of the alighting point, the scheduled boarding time, and the scheduled alighting time of the user Acquiring boarding information including the biometric information of the user generated by the generation means mounted on the vehicle and boarding location information indicating the boarding point Determining whether the biometric information and the boarding point match in the reservation information and the boarding information Creating an operation plan for the vehicle based on the reservation information When there is a facility associated with at least one of the boarding point or the alighting point, obtaining situation information indicating the congestion situation of the facility; Performing processing for changing at least one of the scheduled boarding time and the scheduled alighting time included in the created operation plan according to the obtained situation information and proposing it to the user; The processing for proposing includes transmitting confirmation information including the changed operation plan to a user terminal used by the user, and when receiving permission / denial information indicating whether the user approves the changed operation plan as a response to the confirmation information from the user terminal, determining the operation plan according to the permission / denial information to be either the operation plan before or after the change.

9. A reservation accepting means for obtaining reservation information including a boarding point, an alighting point, and at least one of a scheduled boarding time and a scheduled alighting time for a user of a vehicle; A situation obtaining means for obtaining situation information indicating the congestion situation of a facility when there is a facility associated with at least one of the boarding point or the alighting point; Proposing means for changing at least one of the scheduled boarding time and the scheduled alighting time according to the obtained situation information and proposing it to the user, The proposing means transmits confirmation information including the changed operation plan to a user terminal used by the user, and when receiving permission / denial information indicating whether the user approves the changed operation plan as a response to the confirmation information from the user terminal, determines the operation plan according to the permission / denial information to be either the operation plan before or after the change. An operation management system.

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