Facility management device, facility management system, facility management method and program

Abstract

A facility management device (102) comprises: a report acquisition unit (112) that acquires, from a user terminal (101) possessed by a user of a facility, image data obtained by imaging a report location associated with the facility; a determination unit (113) that performs image processing on the image data to thereby determine whether the report location requires a response; and a transmission unit (117) that transmits output information including the determination result by the determination unit (113) and report location information for specifying the report location.

Description

[Technical Field]

[0001] The present invention relates to a facility management device, a facility management system, a facility management method, and a program. [Background technology]

[0002] For example, Patent Document 1 describes a vehicle dispatch service server including an acquisition unit and a usage requirement determination unit. The acquisition unit acquires detection results detected by a detection unit that is mounted on an autonomous vehicle and detects information for estimating the degree of dirt on the autonomous vehicle. The usage requirement determination unit includes a usage requirement determination unit that determines requirements for using the autonomous vehicle based on the detection results acquired by the acquisition unit.

[0003] According to the description in Patent Document 1, an incentive can be given to users to use autonomous vehicles in a clean manner.

[0004] For example, Patent Document 2 describes a blade inspection system for a wind turbine generator that includes an abnormality detection means that outputs an abnormality detection signal when an abnormality is detected in the blades, an imaging means that images the blades, an information processing means that processes the abnormality detection signal, and a monitoring means that monitors the blades based on the output data of the information processing means. Patent Document 2 also describes that the information processing means has a data transmission / reception unit that transmits and receives data between the abnormality detection means and the monitoring means, an imaging data storage unit that stores imaging data from the imaging means, and an imaging necessity determination unit that determines whether or not imaging of the blades is necessary, and that the monitoring means has a display unit that displays the imaging data.

[0005] According to the description in Patent Document 2, it is possible to provide a blade inspection system for a wind turbine generator that can shorten the time that the wind turbine generator is shut down due to blade abnormalities such as lightning strikes and accurately estimate the damage status of the blades.

[0006] For example, Patent Document 3 describes a worker condition determination device that includes at least two determination units from among a camera image determination unit, an audio determination unit, and an acceleration determination unit. The camera image determination unit receives images from a camera carried by the worker and determines whether an abnormality has occurred. The audio determination unit receives audio detected by a microphone carried by the worker and determines whether an abnormality has occurred. The acceleration determination unit receives information from an acceleration sensor carried by the worker and determines whether an abnormality has occurred. The worker condition determination device described in Patent Document 3 further includes a worker condition determination unit that determines whether an abnormality has occurred in the worker when the at least two determination units determine that an abnormality has occurred.

[0007] According to the description in Patent Document 3, if a person working alone at a site falls or gets injured and needs help from others, the risk of no one noticing and leading to a serious accident can be prevented.

[0008] For example, Patent Document 4 describes a sensor system including one or more sensor units and a base unit configured to allow at least one sensor unit to communicate with a monitoring computer.

[0009] Each of the at least one sensor units described in Patent Document 4 includes at least one sensor configured to measure a condition. The sensor units are configured to receive instructions, report the severity of the anomaly when the sensor determines that data measured by the at least one sensor is abnormal based on a threshold test, and adjust the threshold as needed according to sensor measurements obtained over a period of time. The monitoring computer is further configured to send a notification to a responsible party if the severity of the anomaly corresponds to an emergency condition, and to record data from one or more sensor units if the data corresponds to the severity of the anomaly.

[0010] According to the description in Patent Document 4, the invention provides a relatively low-cost and robust sensor system that determines a variable threshold from a detected quantity.

[0011] For example, Patent Document 5 describes an invention related to a monitoring device for a water supply apparatus. The monitoring device for a water supply apparatus receives operation information from a desired location in the water supply apparatus, which supplies water to a water pipe using a pump connected to an electric motor operated at variable speed by power supplied from an inverter device, and also receives water pressure information within the pipe from a pressure sensor attached to at least the water pipe or the water pipe on the inlet side of the pump. Based on this operation information and water pressure information, the monitoring device monitors the status of each part of the water supply apparatus and reports any abnormalities detected. The water supply apparatus monitoring device is also equipped with an abnormality reporting means that, when an abnormality is detected, reports it to a predetermined reporting destination depending on the content of the abnormality, along with information on the time the abnormality occurred from its own timing means.

[0012] According to the description in Patent Document 5, rapid recovery is possible, maintenance costs can be reduced, and the reliability of the water supply device can be improved. [Prior art documents] [Patent documents]

[0013] [Patent Document 1] International Publication No. 2018 / 230532 [Patent Document 2] Japanese Patent Publication No. 2020-118141 [Patent Document 3] Japanese Patent Application Publication No. 2018-142169 [Patent Document 4] Special Publication No. 2008-546089 [Patent Document 5] Japanese Patent Application Publication No. 10-082369 Summary of the Invention [Problem to be solved by the invention]

[0014] However, the inventions described in Patent Documents 1 to 5 do not relate to abnormalities in facilities such as stations, and are difficult to apply to facility management.

[0015] Generally, there are various types of abnormalities in facilities. Taking a train station as an example, these include dirt in the station, garbage not thrown in trash cans, forgotten items, fallen objects, flying objects from nearby areas, and broken equipment.

[0016] Such abnormalities are usually discovered by facility employees, staff, or other relevant parties, and measures are taken as necessary. Alternatively, facility users may report an abnormality, and facility personnel may check the reported area and take appropriate measures as necessary.

[0017] If an abnormality is discovered by facility personnel, it may not be noticed promptly, and the necessary response may be delayed. Also, if an abnormality is discovered through a report from a facility user, it may be difficult to identify the location of the abnormality, and as a result, the necessary response may not be possible or may be delayed.

[0018] Furthermore, some of the abnormalities reported by facility users may not require or may be difficult to address, such as dirt that would normally be removed during regular cleaning work or objects temporarily placed there for construction work. For such personnel to visit the reported location to check the location is a waste of time, leading to a decrease in the work efficiency of the personnel involved.

[0019] The present invention has been made in view of the above circumstances, and one of its objects is to appropriately manage facilities. [Means for solving the problem]

[0020] In order to achieve the above object, a facilities management device according to a first aspect of the present invention comprises: a report acquisition means for acquiring image data obtained by photographing a report location related to the facility from a user terminal carried by the facility user; a determination means for determining whether or not a response is required for the reported location by performing image processing on the image data; a transmitting means for transmitting output information including a determination result by the determining means and report location information for identifying the report location; 、 When the determination means determines that a response is required for the reported location, the determination means further determines whether or not an emergency response is required for the reported location; When the determining means determines that an emergency response is required, the transmitting means identifies a related party terminal that is in a predetermined positional relationship with the reporting location where the emergency response is required, based on the location information of the related party terminal, and transmits the output information to the identified related party terminal. do. A facilities management device according to a second aspect of the present invention comprises: a report acquisition means for acquiring image data obtained by photographing a report location related to the facility from a user terminal carried by the facility user; a determination means for determining whether or not a response is required for the reported location by performing image processing on the image data; a transmitting means for transmitting output information including a determination result by the determining means and report location information for identifying the report location; When the determination means determines that a response is required for the reported location, the determination means further identifies attributes required of the person involved in order to respond to the reported location; When attributes are identified by the judgment means, the transmission means identifies a related party terminal of a related party that meets the attributes required of a related party to respond to the report location based on related party information that associates the related party's attributes with the related party terminal, and transmits the output information to the identified related party terminal.

[0021] In order to achieve the above object, a facility management system according to a third aspect of the present invention comprises: a reporting means for transmitting image data obtained by photographing a reporting location related to the facility from a user terminal carried by the facility user; a determination means for determining whether or not a response is required for the reported location by performing image processing on the image data; output information including the determination result by the determination means and report location information for specifying the report location; send do send and means; When the determination means determines that a response is required for the reported location, the determination means further determines whether or not an emergency response is required for the reported location; When the judgment means determines that emergency response is required, the transmission means identifies a related party terminal that is in a predetermined positional relationship with the reporting location where emergency response is required, based on the location information of the related party terminal, and transmits the output information to the identified related party terminal. A facility management system according to a fourth aspect of the present invention comprises: a reporting means for transmitting image data obtained by photographing a reporting location related to the facility from a user terminal carried by the facility user; a determination means for determining whether or not a response is required for the reported location by performing image processing on the image data; output information including the determination result by the determination means and report location information for specifying the report location; send do send and means; When the determination means determines that a response is required for the reported location, the determination means further identifies attributes required of the person involved in order to respond to the reported location; When attributes are identified by the judgment means, the transmission means identifies a related party terminal of a related party that meets the attributes required of a related party to respond to the report location based on related party information that associates the related party's attributes with the related party terminal, and transmits the output information to the identified related party terminal.

[0022] In order to achieve the above object, the present invention 5 The facility management method relating to the above viewpoint is as follows: The computer Acquiring image data obtained by photographing a reporting location related to the facility from a user terminal carried by the facility user; performing image processing on the image data to determine whether or not the reported location requires action; Said judgment Absolutely and transmitting output information including a determination result based on the determination result and report location information for identifying the report location. fruit, If it is determined that a response is required for the reported location, it is further determined whether or not an emergency response is required for the reported location; When it is determined that an emergency response is required, a related party terminal that is in a predetermined positional relationship with the reporting location where it is determined that the emergency response is required is identified based on the location information of the related party terminal, and the output information is transmitted to the identified related party terminal. . A facilities management method according to a sixth aspect of the present invention comprises: The computer Acquiring image data obtained by photographing a reporting location related to the facility from a user terminal carried by the facility user; performing image processing on the image data to determine whether or not the reported location requires action; transmitting output information including a determination result by the determination and report location information for identifying the report location; If it is determined that a response is required for the reported area, the attributes required of the person involved in order to respond to the reported area are further identified, When the attributes are identified, based on the related party information that associates the attributes of the related party with the related party terminal, the related party terminal of the related party that meets the attributes required of the related party to respond to the report location is identified, and the output information is sent to the identified related party terminal.

[0023] In order to achieve the above object, the present invention 7 The program related to the above points is On the computer, Acquiring image data obtained by photographing a reporting location related to the facility from a user terminal carried by the facility user; performing image processing on the image data to determine whether or not the reported location requires action; Said judgment Absolutely and transmitting output information including a result of the determination by the method and report location information for identifying the report location. 、 If it is determined that a response is required for the reported location, it is further determined whether or not an emergency response is required for the reported location; When it is determined that an emergency response is required, the system identifies a related party terminal that is in a predetermined positional relationship with the reporting location where the emergency response is required, based on the location information of the related party terminal, and transmits the output information to the identified related party terminal. It is intended to A program according to an eighth aspect of the present invention comprises: On the computer, Acquiring image data obtained by photographing a reporting location related to the facility from a user terminal carried by the facility user; performing image processing on the image data to determine whether or not the reported location requires action; transmitting output information including a determination result based on the determination and report location information for identifying the report location; If it is determined that a response is required for the reported area, the attributes required of the person involved in order to respond to the reported area are further identified, When the attributes are identified, the system is configured to identify the related party terminal of the related party that meets the attributes required of the related party to respond to the report location based on related party information that associates the related party's attributes with the related party terminal, and to send the output information to the identified related party terminal. [Effects of the Invention]

[0024] According to the present invention, it becomes possible to appropriately manage facilities. [Brief explanation of the drawings]

[0025] [Figure 1] 1 is a diagram showing a configuration of a facility management system according to a first embodiment of the present invention. [Figure 2] FIG. 2 is a diagram showing the functional configuration of a user terminal according to the first embodiment. [Figure 3] FIG. 10 is a diagram illustrating an example of a configuration of report information. [Figure 4] 1 is a diagram showing the functional configuration of a facilities management device according to a first embodiment. [Figure 5] FIG. 2 is a diagram illustrating an example of a configuration of user information. [Figure 6] FIG. 10 is a diagram showing a first example of the configuration of related party information. [Figure 7]FIG. 10 is a diagram illustrating an example of a configuration of report history information. [Figure 8] FIG. 10 is a diagram illustrating a first example of the configuration of correspondence management information. [Figure 9] FIG. 10 is a diagram illustrating a first example of the configuration of confirmation management information. [Figure 10] 1 is a diagram showing a functional configuration of a related party terminal according to the first embodiment. [Figure 11] 1 is a diagram illustrating an example of a physical configuration of a user terminal according to the first embodiment. [Figure 12] 1 is a diagram illustrating an example of the physical configuration of a facilities management device according to a first embodiment. [Figure 13] 4 is an example of a flowchart of a reporting process according to the first embodiment of the present invention. [Figure 14] 4 is an example of a flowchart of a first facility management process according to the first embodiment of the present invention. [Figure 15] 10 is an example of a flowchart of a second facility management process according to the first embodiment of the present invention. [Figure 16] 10 is an example of a flowchart of related party processing according to the first embodiment of the present invention. [Figure 17] FIG. 10 is a diagram showing the functional configuration of a facilities management device according to a first modification. [Figure 18] 10 is an example of a flowchart of a first facility management process according to the first modification. [Figure 19] FIG. 10 is a diagram showing the functional configuration of a facilities management device according to a second modification. [Figure 20] FIG. 10 is a diagram illustrating a second example of the configuration of confirmation management information. [Figure 21] 10 is an example of a flowchart of a first facility management process according to Modification 2. [Figure 22] 10 is an example of a flowchart of a second facility management process according to Modification 2. [Figure 23] FIG. 10 is a diagram showing the configuration of a facility management system according to a second embodiment of the present invention. [Figure 24] FIG. 10 is a diagram showing the functional configuration of a facilities management device according to a second embodiment. [Figure 25]FIG. 10 is a diagram showing a second example of the configuration of related party information. [Figure 26] FIG. 10 is a diagram illustrating a second example of the configuration of correspondence management information. [Figure 27] FIG. 10 is a diagram showing the functional configuration of a related party terminal according to the second embodiment. [Figure 28] 10 is an example of a flowchart of a first facility management process according to the second embodiment. DETAILED DESCRIPTION OF THE INVENTION

[0026] Hereinafter, embodiments of the present invention will be described with reference to the drawings. In all the drawings, like components are designated by like reference numerals, and the description thereof will be omitted as appropriate.

[0027] <<Embodiment 1>> Facility management system 100 according to the first embodiment of the present invention is a system for managing facilities, and in particular, manages abnormalities in facilities based on reports from facility users. Examples of "abnormalities" include dirt in stations, garbage not disposed of in trash cans, forgotten items, fallen objects, flying objects from nearby areas, and damaged equipment.

[0028] As shown in FIG. 1, the facility management system 100 includes a user terminal 101 carried by a facility user, a facility management device 102 used by the facility manager, and related party terminals 103a, 103b, and 103c carried by related party members of the facility.

[0029] Examples of "facility" include stations, landmarks, theme parks, parks, service areas, movie theaters, art galleries, museums, theaters, exhibition halls, stadiums, ball fields, gymnasiums, golf courses, amusement parks, shopping malls, shrines, temples, temple grounds, etc. In this embodiment, an example will be described in which the "facility" is a train station.

[0030] "Users" are people who use the station, such as passengers getting on and off trains and people passing through the station.

[0031] "Relevant parties" typically include station staff, train drivers and conductors of trains that enter the station, but may also include employees of the railway company that manages the station, and station management staff. Examples of staff include cleaners, security guards, and company personnel that maintain equipment and facilities installed at the station. Furthermore, the facility manager is a person who uses the facility management device 102 as described above, and is usually one of the relevant parties of the facility.

[0032] As mentioned above, the facility is not limited to a station.

[0033] As shown in Fig. 1, the user terminal 101, the facility management device 102, and the related party terminal 103 are connected to each other so that they can communicate with each other via a network N. The network N may be constructed using wired lines, wireless lines, or an appropriate combination of these lines.

[0034] In facility management system 100, the number of user terminals 101 connected to facility management device 102 via network N is not limited to one, and may be multiple. Furthermore, the number of related party terminals 103 connected to facility management device 102 via network N is not limited to three, as long as it is at least one. Furthermore, the network connecting facility management device 102 and user terminal 101 and the network connecting facility management device 102 and related party terminal 103 are not limited to the common network N, and may be different networks.

[0035] <Functional Configuration of User Terminal 101> The user terminal 101 is, for example, a smartphone or tablet terminal on which pre-installed application software is installed. Functionally, as shown in Fig. 2, the user terminal 101 includes an image capturing unit 104, a first position acquiring unit 105, a first timing unit 106, a first display unit 107, a first input unit 108, a first reporting unit 109, and a first receiving unit 110.

[0036] The photographing unit 104 photographs the reporting location in response to an instruction from the user, and generates image data including the photographed image of the reporting location.

[0037] Here, the "report location" is the location reported by the user as the location where an abnormality related to the facility has occurred.

[0038] In other words, the image data is data obtained by photographing a reporting location related to a facility, and includes an image of the reporting location. The reporting location is usually a part of the facility, but may be the entire facility in cases where a general abnormality has occurred in the facility.

[0039] The first position acquisition unit 105 acquires the current position of the user terminal 101. The current position may be acquired by adopting conventional technology that uses part or all of a global positioning system (GPS), base station position information, radio frequency identification (RFID), a wireless local area network (wireless LAN), or the like.

[0040] The first clock unit 106 keeps track of the current time. The time may include not only hours and minutes or hours, minutes, and seconds, but also the year, month, and day, and the same applies hereinafter. The first display unit 107 displays information including text, images, etc. The first input unit 108 accepts input of information, instructions, etc. from the user.

[0041] First reporting unit 109 generates report information 111 and transmits the generated report information 111 to facility management device 102 via network N.

[0042] The report information 111 is information for reporting reporting locations related to a facility to a facility manager. As shown in Fig. 3, the report information 111 includes image data, a photographing location, a photographing time, a reporter's comment, a reporting time, and a user ID (identifier).

[0043] The image data is image data obtained by photographing a reporting location related to the facility, and is acquired from the photographing unit 104.

[0044] The photographing position is the position where the reported location was photographed by the photographing unit 104, and corresponds to the current position of the user terminal 101 at the time of photographing. The photographing position is acquired from the first position acquiring unit 105 at the time of photographing.

[0045] The photographing time is the time when the reporting location is photographed, and is acquired from the first clock unit 106 at the time of photographing.

[0046] The reporter's comment is a comment by the reporter regarding the reported part, and is acquired from the first input unit 108 that accepts an input from the user.

[0047] The report time is the time when the report information 111 is transmitted, and is acquired from the first timer 106 at the time of transmission.

[0048] The user ID is information for identifying a user. The user ID is input by the user when logging in to the facility management system 100, for example, and is held in the first reporting unit 109.

[0049] The report information 111 only needs to include at least image data, and does not necessarily need to include some or all of the photographing location, photographing time, reporter comments, report time, and user ID.

[0050] The first receiving unit 110 receives information from the facility management device 102 via the network N.

[0051] <Functional Configuration of Facility Management Device 102> The facility management device 102 is a device for managing facilities, and functionally comprises a report acquisition unit 112, a judgment unit 113, a memory unit 114, a response management unit 115, a confirmation management unit 116, a transmission unit 117, and a learning unit 118, as shown in FIG. 4.

[0052] The report acquisition unit 112 acquires the report information 111 via the network N. The report acquisition unit 112 adds the acquired report information 111 to report history information 121 (described in detail later).

[0053] The determination unit 113 performs image processing on the image data to determine whether or not a response is required for the reported location. Here, the image data to be processed is image data included in the report information 111 acquired by the report acquisition unit 112. Furthermore, the "response" refers to a response by relevant parties to the reported location, and is work that differs from regular work such as patrols, inspections, and cleaning that are generally performed in facilities.

[0054] Specifically, the determination unit 113 determines whether or not a response is required using a learning model that has been trained by machine learning. That is, the determination unit 113 determines whether or not a response is required for the reported location by inputting image data into a trained learning model that has been subjected to machine learning for determining whether or not a response is required.

[0055] The input data for the learning model during learning is image data including images of part or all of a facility in each state, where a response is required and where a response is not required. The images included in the input data may include a variety of images that differ in terms of shooting conditions such as the time of shooting, the location of shooting, and the area of shooting, as well as specific states where a response is required and specific states where a response is not required. Then, in the machine learning, supervised learning may be performed, where the correct answer is whether or not a response is required based on the image data.

[0056] Note that the image processing for determining whether or not a response is required is not limited to a technique using machine learning, and conventional techniques may be appropriately adopted. For example, an image processing technique that does not use machine learning, such as comparing various images prepared in advance with an image included in the image data by pattern matching, may be applied.

[0057] The storage unit 114 stores various types of information such as user information 119, related party information 120, report history information 121, response management information 122, and confirmation management information 123. The storage unit 114 is provided in a device communicably connected to the facility management device 102 via the network N, and the facility management device 102 may acquire the information stored in the storage unit 114 via the network N or may store the information in the storage unit 114.

[0058] The user information 119 is information about a user, and associates the above-mentioned user ID, password, and contact information, as shown in an example of the configuration in Fig. 5. The user information 119 is set when a user is registered as a reporter in the facility management system 100.

[0059] The password is a password used by the user to log in to the facility management system 100.

[0060] The contact information is a contact point for contacting the user, such as the user's email address or telephone number, and may be assigned by the facility management system 100. The contact information may be used when inquiring about details of the report information 111, for example.

[0061] The related party information 120 is information about related parties, and associates the above-mentioned related party ID, password, notification destination, and last access time, as shown in an example of the configuration in Fig. 6. The related party information 120 is set when a related party is registered in the facility management system 100.

[0062] The related party ID is information for identifying the related party. The related party ID may be set as appropriate, but it is preferable to use an employee ID of a railway company, for example.

[0063] The password is a password used by the person concerned to log in to the facility management system 100.

[0064] The notification destination is the address of the related party terminal 103 for notifying the related party, and is assigned, for example, by the facility management system 100. In this embodiment, the notification destination is also information for identifying the related party terminal 103. Note that the notification destination may also be the email address of the related party that can be viewed on the related party terminal 103, which will be described later.

[0065] The last access time is the time when the relevant person last accessed the facility management system 100.

[0066] The report history information 121 is information indicating the history of the report information 111 acquired by the report acquisition unit 112, and associates a report ID, a reporter ID, image data, a shooting location, a shooting time, a reporter comment, and a reporting time, as shown in an example of the configuration in FIG.

[0067] The report ID is information for identifying the report information 111. The reporter ID is information for identifying the user who reported the report location, and is set to the user ID included in the report information 111. The image data, shooting location, shooting time, reporter comments, and reporting time are the same as those included in the report information 111, respectively.

[0068] That is, when the report acquisition unit 112 acquires the report information 111, the report history information 121 is generated and added by adding a report ID to the report information 111 and setting the user ID as the reporter ID.

[0069] The response management information 122 is information for managing the reporting location that has been determined to require response by the determination unit 113. As shown in Fig. 8, the response management information 122 includes response-required information 122a, response-in-progress information 122b, and response-completed information 122c.

[0070] The action required information 122a is information about a report location that requires action, that is, an unaddressed report location, and includes an action management ID, a report ID, and report location information, as shown in the figure.

[0071] The response management ID is information for identifying a reporting location that has been determined by the determining unit 113 to require response.

[0072] The report ID is a report ID included in the report history information 121. That is, each piece of information included in the report history information 121 is associated with the action-required information 122a by the report ID. Note that the action-required information 122a may include part or all of the report history information 121 corresponding to the report ID, instead of or in addition to the report ID.

[0073] The report location information is information for identifying the report location. In detail, for example, the report location information is information for identifying a location in real space (in this embodiment, a location in a station) corresponding to a part where an abnormality has occurred in an image included in the image data used for the determination by the determination unit 113.

[0074] The in-progress information 122b is information about a report location that is currently being handled, that is, a report location for which a person in charge of handling has been decided but the handling has not been completed. As shown in the figure, in the in-progress information 122b, a person in charge ID is further associated with each piece of information included in the action-required information 122a.

[0075] The responder ID is information for identifying the person in charge of handling the report location. The responder ID is set to the related party ID of the person in charge of handling the report location.

[0076] The response completion information 122c is information about the reported location for which the response has been completed. As shown in the figure, in the response completion information 122c, a response completion flag, a response person's comment, and an evaluation are further associated with each piece of information included in the response in progress information 122b.

[0077] The response completion flag is information indicating that the response has been completed. When the response has been completed, a predetermined number, letter, symbol, etc., such as "1," may be set in the response completion flag. Also, for example, when the response has not been completed, no information may be set in the response completion flag, and a predetermined number, letter, symbol, etc., such as "0" may be set.

[0078] The responder's comment is information indicating the responder's comment regarding the response to the reported location.

[0079] The evaluation is information indicating an evaluation of the judgment by the judgment unit 113, and indicates, for example, whether the judgment was appropriate. The evaluation included in the response completion information 122c indicates an evaluation made by the responder regarding the judgment that the reported location needs to be responded to.

[0080] The confirmation management information 123 will be described in detail later.

[0081] Referring again to FIG. The response management unit 115 refers to the response management information 122 and performs processing to manage the response status of the reporting location that the determination unit 113 has determined to require response.

[0082] The correspondence management unit 115 performs the following processing, for example.

[0083] (1) When the determining unit 113 determines that a response is required, the response management unit 115 adds information about the reporting location related to the determination to the response required information 122a.

[0084] Specifically, the response management unit 115 generates a response management ID for identifying information related to a reporting location to be added to the response-required information 122a. For example, the response management unit 115 references the response-required information 122a stored in the storage unit 114 and generates a new response management ID in accordance with a predetermined rule.

[0085] Furthermore, the response management unit 115 acquires a report ID related to the report location determined to require response by the determination unit 113. More specifically, the response management unit 115 acquires a report ID associated in the report history information 121 with the image data used in the determination by the determination unit 113.

[0086] Furthermore, the correspondence management unit 115 generates reporting location information based on at least one of the shooting location, the reporter's comment, and the image data.

[0087] Then, the response management unit 115 adds information associating the generated response management ID, the acquired report ID, and the generated report location information to the response required information 122a as information regarding the report location that the judgment unit 113 has determined requires response.

[0088] (2) When the response management unit 115 receives a first response from the relevant party terminal 103 indicating that it will be responsible for responding to the reported location, it adds information associating the relevant party ID with the response-required information 122a of the reported location indicated in the first response that it will be responsible for responding to the response-in-progress information 122b.

[0089] In detail, the first response from the related person terminal 103 includes the notification destination. The response management unit 115 identifies the related person ID associated with the notification destination included in the first response from the related person terminal 103 by referring to the related person information 120. The response management unit 115 adds information in which the identified related person ID is associated as a response person ID to the response required information 122a of the reporting location that received the first response to the response in progress information 122b. At this time, the information about the reporting location that received the first response is deleted from the response required information 122a.

[0090] (3) When the response management unit 115 receives a first completion report from the concerned party terminal 103 indicating that the response of the reported location has been completed, the response management unit 115 adds information that associates predetermined information with the response in progress information 122b of the reported location for which the response has been completed to the response completion information 122c. The predetermined information here is the response completion flag, the responder's comments, and the evaluation.

[0091] In detail, a response completion flag is generated in response to receiving the first completion report, and is added to the response in progress information 122b of the reported location for which response has been completed. The responder comments and evaluation are added to the response in progress information 122b of the reported location for which response has been completed based on the first completion report. At this time, information about the reported location for which response has been completed is deleted from the response in progress information 122b.

[0092] The confirmation management information 123 is information for managing reporting locations to be confirmed. In this embodiment, all reporting locations that are determined by the determination unit 113 to not require action are managed by the confirmation management information 123 as reporting locations to be confirmed.

[0093] As shown in FIG. 9, the confirmation management information 123 includes confirmation-required information 123a, confirmation-in-progress information 123b, and confirmation-completed information 123c.

[0094] The confirmation-required information 123a is information relating to a report location that needs to be confirmed, that is, an unconfirmed report location, and includes a confirmation management ID, a report ID, and report location information, as shown in the figure.

[0095] The confirmation management ID is information for identifying a report location that requires confirmation, that is, a report location that has been determined by the determining unit 113 in this embodiment to not require any action.

[0096] The report ID is a report ID included in the report history information 121. That is, each piece of information included in the report history information 121 is associated with the confirmation-required information 123a by the report ID. Note that the confirmation-required information 123a may include part or all of the report history information 121 corresponding to the report ID instead of or in addition to the report ID.

[0097] The reporting location information is the same as the reporting location information in the response management information 122 .

[0098] The information under confirmation 123b is information about a report part that is under confirmation, that is, a report part for which a person in charge of confirmation has been decided but confirmation has not been completed. As shown in the figure, in the information under confirmation 123b, a confirmer ID is further associated with each piece of information included in the information to be confirmed 123a.

[0099] The checker ID is information for identifying the person in charge of checking the reported part. The checker ID is set to the ID of the person in charge of checking the reported part.

[0100] The confirmation completion information 123c is information about the report location for which confirmation has been completed. As shown in the figure, in the confirmation completion information 123c, a confirmation completion flag, a comment by the reviewer, and an evaluation are further associated with each piece of information included in the confirmation in progress information 123b.

[0101] The confirmation completion flag is information indicating that confirmation has been completed. When confirmation has been completed, a predetermined number, letter, symbol, etc., such as "1," may be set in the confirmation completion flag. Also, for example, when confirmation has not been completed, no information may be set in the confirmation completion flag, and a predetermined number, letter, symbol, etc., such as "0" may be set.

[0102] The reviewer's comment is information indicating the reviewer's comment regarding the review of the reported portion.

[0103] The evaluation is information indicating an evaluation of the judgment by the judgment unit 113, and indicates, for example, whether the judgment was appropriate. The evaluation included in the confirmation completion information 123c indicates an evaluation made by the checker regarding the judgment that no action is required for the reported location.

[0104] Referring again to FIG. The confirmation management unit 116 refers to the confirmation management information 123 and performs processing to manage the confirmation status of the report location for which the determination unit 113 has determined that no action is required.

[0105] The confirmation management unit 116 performs the following process, for example.

[0106] (1) When the determining unit 113 determines that no action is required, the confirmation management unit 116 adds information about the reporting location related to the determination to the confirmation-required information 123a.

[0107] In detail, the confirmation management unit 116 generates a confirmation management ID for identifying information related to the reporting location to be added to the confirmation-required information 123a. For example, the confirmation management unit 116 refers to the confirmation-required information 123a stored in the storage unit 114 and generates a new confirmation management ID in accordance with a predetermined rule.

[0108] Furthermore, the confirmation management unit 116 acquires a report ID for a report location that has been determined by the determination unit 113 to require no action. More specifically, the confirmation management unit 116 acquires a report ID associated in the report history information 121 with the image data used in the determination by the determination unit 113.

[0109] Furthermore, similar to the correspondence management unit 115, the confirmation management unit 116 generates reporting location information based on at least one of the shooting location, the reporter's comments, and the image data.

[0110] Then, the confirmation management unit 116 adds information associating the generated confirmation management ID, the acquired report ID, and the generated report location information to the confirmation required information 123a as information regarding the report location that the judgment unit 113 has determined does not require confirmation.

[0111] (2) When the confirmation management unit 116 receives a second response from the related party terminal 103 indicating that it will be responsible for confirming the reporting location, it adds information associating the related party ID with the confirmation information 123a of the reporting location that received the second response to the confirmation information 123b.

[0112] In detail, the second response from the related party terminal 103 includes the notification destination. The confirmation management unit 116 identifies the related party ID associated with the notification destination included in the second response from the related party terminal 103 by referring to the related party information 120. The confirmation management unit 116 adds information in which the identified related party ID is associated as a confirmer ID to the confirmation-required information 123a of the reporting location from which the second response was received to the confirmation-required information 123b. At this time, the information regarding the reporting location from which the second response was received is deleted from the confirmation-required information 123a.

[0113] (3) When the confirmation management unit 116 receives a second completion report from the related party terminal 103 indicating that the confirmation of the reported portion has been completed, the confirmation management unit 116 adds information that associates predetermined information with the confirmation in progress information 123b of the reported portion whose confirmation has been completed to the confirmation completion information 123c. The predetermined information here is the confirmation completion flag, the confirmer's comments, and the evaluation.

[0114] In detail, the confirmation completion flag is generated in response to receiving the second completion report, and is added to the confirmation in progress information 123b of the reported portion whose confirmation has been completed. The confirmer's comments and evaluation are added to the confirmation in progress information 123b of the reported portion whose confirmation has been completed, based on the second completion report. At this time, information about the reported portion whose confirmation has been completed is deleted from the confirmation in progress information 123b.

[0115] The transmitting unit 117 generates output information and transmits the generated output information to the related party terminals 103 a, 103 b, and 103 c. The output information includes the determination result by the determining unit 113 and report location information for identifying the report location where the determination was made.

[0116] Transmission unit 117 according to this embodiment transmits action-required information 122a as output information to related party terminals 103a, 103b, and 103c. Transmission unit 117 also transmits confirmation-required information 123a as output information to related party terminals 103a, 103b, and 103c. Here, action-required information 122a and confirmation-required information 123a are generated according to the result of a determination as to whether or not action is necessary, and therefore each is information including the result of the determination made by determination unit 113.

[0117] Furthermore, the transmitting unit 117 transmits reply information to the user terminal 101 that reported the report location. The reply information includes a thank you for the report from the report location, the response or confirmation result from the report location, and the like.

[0118] The learning unit 118 performs machine learning of a learning model used for judgment in the judgment unit 113 .

[0119] In detail, when the first completion report or the second completion report is acquired from the concerned party terminal 103, the learning unit 118 acquires the in-progress information 122b or the in-confirmation information 123b of the reporting location for which the response or confirmation has been completed. The learning unit 118 acquires image data of the report history information 121 associated by the report ID of the in-progress information 122b or the in-confirmation information 123b.

[0120] The learning unit 118 uses the acquired image data as input data and causes the learning model used by the determination unit 113 to perform supervised learning, in which the evaluation included in the first completion report or the second completion report is used as the correct answer. This makes it possible to obtain a further trained learning model, which is then used by the determination unit 113.

[0121] <Functional configuration of the related party terminal 103> The related party terminal 103 is a general term for the related party terminals 103a, 103b, and 103c when no particular distinction is made between them, and this also applies hereinafter.

[0122] The related party terminal 103 is, for example, a smartphone or tablet terminal on which pre-installed application software is installed. Functionally, the related party terminal 103 includes a second receiving unit 124, a second display unit 125, a second input unit 126, a responsible notifying unit 127, and a second reporting unit 128, as shown in FIG.

[0123] Second receiving unit 124 receives information from facility management device 102 via network N. Second receiving unit 124 receives output information from facility management device 102, for example.

[0124] The second display unit 125 displays information including characters, images, etc. The second display unit 125 displays the output information received by the second receiving unit 124, for example.

[0125] The second input unit 126 accepts input of information, instructions, and the like from the user.

[0126] In response to the instruction received by the second input unit 126, the person in charge notifying unit 127 transmits the first response or the second response to the facility management device 102 via the network N.

[0127] In detail, when an instruction to report that the person in charge will take charge of responding to a report location included in response required information 122a is accepted, person in charge notifying unit 127 transmits a first response regarding the report location to facility management device 102. When an instruction to report that the person in charge will take charge of checking a report location included in confirmation required information 123a is accepted, person in charge notifying unit 127 transmits a second response regarding the report location to facility management device 102.

[0128] The second reporting unit 128 transmits the first completion report or the second completion report to the facility management device 102 via the network N in response to the instruction received by the second input unit 126.

[0129] In detail, when an instruction to report that response has been completed for a reporting location included in response-required information 122a is received, second reporting unit 128 transmits a first completion report for the reporting location to facility management device 102. When an instruction to report that confirmation has been completed for a reporting location included in confirmation-required information 123a is received, second reporting unit 128 transmits a second completion report for the reporting location to facility management device 102.

[0130] Up to now, the functional configuration of facility management system 100 according to Embodiment 1 of the present invention has been described. From here, the physical configuration of facility management system 100 according to this embodiment will be described.

[0131] The physical configuration of each of the user terminal 101, facility management device 102, and related party terminal 103 that make up the facility management system 100 will be described.

[0132] <Physical configuration of user terminal 101 and related party terminal 103> The user terminal 101 is physically realized, for example, by a smartphone, tablet terminal, etc., and as shown in Figure 11, it has a bus 1010, a processor 1020, a memory 1030, a storage device 1040, a network interface 1050, a user interface 1060, a camera 1070, a GPS antenna 1080, and a timer 1090.

[0133] The bus 1010 is a data transmission path for transmitting and receiving data among the processor 1020, memory 1030, storage device 1040, user interface 1050, network interface 1060, camera 1070, GPS antenna 1080, and timer 1090. However, the method of connecting the processor 1020 and other components to each other is not limited to bus connection.

[0134] The processor 1020 is implemented by a CPU (Central Processing Unit), a GPU (Graphics Processing Unit), or the like.

[0135] The memory 1030 is a main storage device realized by a RAM (Random Access Memory) or the like.

[0136] The storage device 1040 is an auxiliary storage device realized by a hard disk drive (HDD), a solid state drive (SSD), a memory card, a read only memory (ROM), or the like. The storage device 1040 stores application software for realizing each functional unit of the user terminal 101. The processor 1020 reads a program module included in the application software into the memory 1030 and executes it, thereby realizing the functional unit corresponding to the program module.

[0137] The user interface 1050 is a touch panel, keyboard, mouse, or the like, which serves as an interface for the user to input information, and is also a liquid crystal panel, or the like, which serves as an interface for presenting information to the user.

[0138] The network interface 1060 is an interface for connecting the user terminal 101 to the network N.

[0139] The camera 1070 is a device for capturing an image of a reporting location, and generates image data including the captured image.

[0140] The GPS antenna 1080 is an antenna for acquiring the current location of the user terminal 101 using a GPS.

[0141] The timer 1090 is a device for measuring the current time.

[0142] The related party terminal 103 may be physically configured in a manner similar to that of the user terminal 101, as shown in parentheses in Fig. 11. In other words, the related party terminal 103 may be physically configured such that the description of the physical configuration of the user terminal 101 is replaced with "related party terminal 103".

[0143] It should be noted that the related party terminal 103 does not necessarily have to include the camera 1070 and the timer 1090. Furthermore, the related party terminal 103 according to this embodiment does not necessarily have to include the GPS antenna 1080.

[0144] <Physical Configuration of the Facilities Management Device 102> The facility management device 102 is physically realized, for example, by a general-purpose computer, and as shown in FIG. 12, includes a bus 2010, a processor 2020, a memory 2030, a storage device 2040, a network interface 2050, a user interface 2060, and a timer 2090.

[0145] The bus 2010 is a data transmission path for transmitting and receiving data among the processor 2020, memory 2030, storage device 2040, user interface 2050, network interface 2060, and timer 2090. However, the method of connecting the processor 2020 and the like to each other is not limited to bus connection.

[0146] The processor 2020 is implemented by a CPU (Central Processing Unit), a GPU (Graphics Processing Unit), or the like.

[0147] The memory 2030 is a main storage device realized by a RAM (Random Access Memory) or the like.

[0148] The storage device 2040 is an auxiliary storage device realized by a hard disk drive (HDD), a solid state drive (SSD), a memory card, a read only memory (ROM), or the like. The storage device 2040 stores application software for realizing each functional unit of the facility management device 102. The processor 2020 reads a program module included in the application software into the memory 2030 and executes it, thereby realizing the functional unit corresponding to the program module.

[0149] The user interface 2050 is an interface such as a keyboard and a mouse for the user to input information, and an interface such as a liquid crystal panel for presenting information to the user.

[0150] The network interface 2060 is an interface for connecting the facility management device 102 to the network N.

[0151] The timer 1090 is a device for measuring the current time.

[0152] So far, we have explained the physical configuration of facility management system 100 according to Embodiment 1 of the present invention. Now, we will explain the operation of facility management system 100 according to this embodiment.

[0153] <Reporting process> The reporting process is a process in which a user uses the user terminal 101 to report a location where an abnormality is suspected as a reporting location. The reporting process is started, for example, when the user logs in to the facility management system 100 using the user terminal 101. By logging in, the user ID is stored in the first reporting unit 109.

[0154] Please refer to FIG. 13, which shows a flowchart of the reporting process according to this embodiment. The photographing unit 104 photographs the reporting location in accordance with the user's instruction received by the first input unit 108 (step S101). As a result, image data including an image of the reporting location is generated.

[0155] First reporting unit 109 acquires the current position as the image capturing position from first position acquiring unit 105, and acquires the current time as the image capturing time from first clocking unit 106 (step S102).

[0156] The first input unit 108 receives input of reporter comments from a user acting as a reporter (step S103).

[0157] The first input unit 108 determines whether or not a reporting instruction has been received from the user as the reporter (step S104). If it is determined that a reporting instruction has not been received (step S104; No), the first input unit 108 returns to the processing of step S103. This allows the user to input reporter comments until a reporting instruction is received.

[0158] If it is determined that the instruction to report has been accepted (step S104; Yes), first reporting unit 109 acquires the current time from first clocking unit 106 as the reporting time (step S105).

[0159] The first reporting unit 109 generates reporting information 111 including image data, shooting position, shooting time, reporter comments, reporting time, and user ID (step S106).

[0160] The image data included in the report information 111 is information generated in step S101. The shooting location and shooting time are information acquired in step S102. The reporter comments are information accepted in step S103. The reporting time is information acquired in step S105. The user ID is information held by the first reporting unit 109 at the start of the reporting process.

[0161] It should be noted that a report instruction may be accepted without inputting a reporter comment, in which case the reporter comment is not included in the report information 111.

[0162] First reporting unit 109 transmits report information 111 generated in step S106 to facility management device 102 via network N (step S107), and the reporting process ends.

[0163] By this reporting process, report information 111 relating to the reporting location can be transmitted to the facilities management device 102.

[0164] <Facility management processing> The facility management process is a process for managing facilities based on report information 111 related to the reporting location received by the reporting process, and includes a first facility management process shown in Fig. 14 and a second facility management process shown in Fig. 15. Fig. 14 is a flowchart of the first facility management process according to this embodiment. Fig. 15 is a flowchart of the second facility management process according to this embodiment.

[0165] The first facility management process is a process for notifying relevant parties of the reporting location regarding the report information 111 acquired from the user terminal 101. The second facility management process is a process for managing the status of the response and confirmation of the reporting location.

[0166] The first facility management process and the second facility management process are started, for example, by launching an application program installed in the facility management device 102, and are repeatedly executed in parallel while the application program is running. Repeated parallel execution does not necessarily mean that the first facility management process and the second facility management process are executed in parallel at the same time, but also means that the processes are executed in parallel substantially at the same time by repeatedly executing them in order, for example.

[0167] (1st facility management process) The first facility management process will be described with reference to FIG. The report acquisition unit 112 acquires the report information 111 from the user terminal 101 via the network N (step S110).

[0168] The report acquisition unit 112 generates information that associates the report information 111 acquired in step S110 with a report ID, and adds the generated information to the report history information 121 (step S111). As a result, the report information 111 acquired in step S110 is stored in the storage unit 114 as the report history information 121.

[0169] The determination unit 113 performs image processing on the image data included in the report information 111 acquired in step S110. As a result, the determination unit 113 determines whether or not a response is required for the report location related to the report information 111 (step S112).

[0170] If it is determined that a response is required (step S112; Yes), the response management unit 115 adds information about the reporting location determined to require a response in step S112 to the response required information 122a (step S113).

[0171] In detail, the response management unit 115 generates a response management ID and reporting location information and acquires a report ID, as described above. Then, the response management unit 115 adds information associating the response management ID, reporting location information, and reporting ID to the response required information 122a as information related to the reporting location determined to require a response.

[0172] If it is determined that no action is required (step S112; No), the confirmation manager 116 adds information about the reported location determined in step S112 that no action is required to the confirmation-required information 123a (step S114).

[0173] In detail, the confirmation management unit 116 generates the confirmation management ID and the reporting location information and acquires the reporting ID, as described above. Then, the confirmation management unit 116 adds information associating the confirmation management ID, the reporting location information, and the reporting ID to the confirmation required information 123a as information regarding the reporting location that has been determined not to require action.

[0174] Here, we will explain an example of a method for generating the report location information in each of the response management unit 115 and the confirmation management unit 116. To generate the report location information, one of the following methods may be used, or a combination of two or more of them may be used.

[0175] (Method 1 for generating report location information) A first method for generating the report location information is to generate the report location information based on the shooting location included in the report information 111 acquired in step S110. The shooting location used here is information included in the report information 111 together with the image data used for the determination in step S111. In this case, the report location information may be, for example, information indicating the shooting location on a station map, or information indicating the area to which the shooting location belongs. This area may be an area into which the station is divided and may be determined in advance.

[0176] (Method 2 for generating report location information) A second method for generating the report location information is to generate the report location information based on a reporter comment when the reporter comment is included in the report information 111. In this case, the report location information includes, for example, the reporter comment.

[0177] (Method 3 for generating report location information) A third method of generating reporting location information is to generate reporting location information based on a reporter comment when the reporter comment is included in the reporting information 111 and the reporter comment includes an indication of the reporting location, such as a station name.

[0178] Specifically, after information indicating the reporting location is extracted from the reporter comment, the reporting location information is generated based on the extracted information. In this case, the reporting location information includes, for example, the information extracted from the reporter comment.

[0179] A learning model trained by machine learning may be used to extract the information indicating the reporting location. That is, the response management unit 115 or the confirmation management unit 116 inputs the reporter's comment into a trained learning model that has undergone machine learning to extract information indicating the reporting location from the reporter's comment, thereby extracting the information indicating the reporting location from the reporter's comment.

[0180] The input data to the learning model during learning are multiple reporter comments. In machine learning, it is preferable to perform supervised learning, where the correct answer is determined when information indicating the reporting location is extracted from the reporter comments.

[0181] (Method 4 for generating report location information) A fourth method for generating the report location information is to generate the report location information by estimating the report location based on the image data used in the determination in step S111. In this case, the report location information may be, for example, information indicating the estimated report location on a map of the station, or information indicating the area to which the estimated report location belongs. This area may be an area obtained by dividing the station and may be determined in advance.

[0182] A learning model trained by machine learning may be used to estimate the reporting location. That is, the response management unit 115 inputs the image data into a trained learning model that has undergone machine learning to estimate the reporting location from the image data, and outputs information indicating the reporting location.

[0183] The input data to the learning model during learning is image data. The image data used as input data may include various images that differ in terms of shooting conditions such as the shooting time, shooting location, and shooting area, specific states that require action, and specific states that do not require action. In machine learning, supervised learning may be performed, with information indicating the reporting location corresponding to the image data being used as the correct answer.

[0184] Referring again to FIG. The transmitting unit 117 transmits the action required information 122a and the confirmation required information 123a stored in the storage unit 114 to each of the related party terminals 103a, 103b, and 103c (step S115), and the first facility management process ends.

[0185] By executing the first facility management process, it is possible to notify the relevant person of the reporting location regarding the report information 111 acquired from the user terminal 101.

[0186] (Second facility management process) The second facility management process will be described with reference to FIG. The action management unit 115 determines whether or not a first response has been received from the concerned person terminal 103 regarding the reporting location included in the action required information 122a transmitted in step S115 (step S116).

[0187] When the first response is acquired (step S116; Yes), the response management unit 115 acquires and deletes the action-required information 122a of the reporting location indicated in the first response as being in charge of response from the storage unit 114. The response management unit 115 generates information that associates the relevant person ID as the response person ID with the acquired action-required information 122a, and adds the generated information to the action-in-progress information 122b (step S117).

[0188] The response management unit 115 determines whether or not a first completion report for the reporting location indicated by the first response to be in charge of response has been received from the concerned party terminal 103 (step S118).

[0189] If the first completion report has not been received (step S118; No), the response management unit 115 waits until the first completion report is received by repeating the process of step S118.

[0190] When the first completion report is acquired (step S118; Yes), the response management unit 115 acquires and deletes the in-progress information 122b of the reported location for which the first completion report indicates that the response has been completed, from the storage unit 114. The response management unit 115 adds information that associates a response completion flag, a responder's comment, and an evaluation with the acquired in-progress information 122b to the response completion information 122c (step S119).

[0191] If the first response has not been received (step S116; No), the confirmation management unit 116 determines whether or not a second response has been received from the relevant party terminal 103 regarding the reporting location included in the confirmation information 123a sent in step S115 (step S120).

[0192] When the second response is acquired (step S120; Yes), the confirmation management unit 116 acquires and deletes the confirmation-required information 123a of the report location indicated in the second response as being responsible for confirmation from the storage unit 114. The confirmation management unit 116 generates information in which the related party ID is associated as the confirmer ID with the acquired confirmation-required information 123a, and adds the generated information to the in-progress information 122b (step S121).

[0193] The confirmation manager 116 determines whether or not a second completion report for the reporting location indicated by the second response as being in charge of confirmation has been received from the concerned party terminal 103 (step S122).

[0194] If the second completion report has not been received (step S122; No), the confirmation management unit 116 waits until the second completion report is received by repeating the process of step S122.

[0195] When the second completion report is acquired (Step S122; Yes), the confirmation management unit 116 acquires and deletes the confirmation in progress information 123b of the reported part for which the second completion report indicates that the confirmation has been completed, from the storage unit 114. The confirmation management unit 116 adds information that associates a confirmation completion flag, a comment by the verifyer, and an evaluation with the acquired confirmation in progress information 123b to the confirmation completion information 123c (Step S123).

[0196] The transmitting unit 117 transmits the reply information to the user terminal 101 that reported the report location (step S124). This allows the user to view the reply information using the user terminal 101. By receiving a thank you for reporting the report location, it is possible to encourage users to report.

[0197] The learning unit 118 refers to the evaluation included in the first completion report acquired in step S118 or the second completion report acquired in step S122. Then, the learning unit 118 uses the referred evaluation to perform machine learning of the learning model used for determination in the determination unit 113 (step S125), and ends the second facility management process.

[0198] This makes it possible to obtain a further trained learning model. By using this learning model in the determination unit 113, it is possible to improve the accuracy of the determination in the determination unit 113. Therefore, it becomes possible to appropriately manage the facility.

[0199] If the second response has not been received (step S120; No), the confirmation manager 116 determines whether a waiting time has elapsed since the start of the second facility management process (step S126). The waiting time is a predetermined length of time.

[0200] If the waiting time has not elapsed (step S126; No), the process of step S116 is performed again. If the waiting time has elapsed (step S126; No), the confirmation manager 116 ends the second facility management process.

[0201] By executing such a second facility management process, it is possible to manage the status of the response and confirmation of the reporting location.

[0202] <Processing for parties involved> The related person processing is processing in which a related person uses the related person terminal 103 to report to the facility management device 102 that he or she has taken charge of responding to or checking a reported location or that the response or check has been completed. The related person processing is started, for example, when the related person starts an application program on the related person terminal 103.

[0203] Furthermore, even when the application program is not running, the related party processing is executed in the background while the related party terminal 103 is running. This allows the second receiving unit 124 to receive the action required information 122a and confirmation required information 123a transmitted from the facility management device 102 in step S115 at any time, not just while the application program is running.

[0204] The second receiving unit 124 may receive the action-required information 122a and the confirmation-required information 123a only while the application program is running, for example, by receiving the action-required information 122a and the confirmation-required information 123a immediately after the application program is started. The second receiving unit 124 may also receive the action-required information 122a and the confirmation-required information 123a when an instruction from a related person is accepted.

[0205] Please refer to FIG. 16, which shows a flowchart of the related party processing according to this embodiment. The second display unit 125 displays the action-requiring information 122a and the confirmation-requiring information 123a received by the second receiving unit 124 (step S131). This allows the person concerned to check the action-requiring information 122a and the confirmation-requiring information 123a at any time by starting up the application software of the person concerned terminal 103.

[0206] Here, the information requiring action 122a and the information requiring confirmation 123a may be displayed, for example, in separate areas with titles, so that it is clear whether the information is a report point that requires action or a report point that requires confirmation.

[0207] Furthermore, if one or both of the response-required information 122a and the confirmation-required information 123a include multiple reporting locations, it is preferable to display the multiple reporting locations in a list format so that the multiple reporting locations can be viewed in a list or by scrolling.

[0208] Furthermore, the related person information 120 includes a last access time. As described above, the last access time is the time when the related person last accessed the facility management system 100. For example, when an application program is launched, the related person terminal 103 communicates with the facility management device 102, and the current time at that time is set as the last access time.

[0209] The transmitting unit 117 may refer to the last access time from the related person terminal 103 at a predetermined time, for example. Then, if the related person has not accessed the facility management system 100 for a period longer than a predetermined period, the transmitting unit 117 may transmit a notification to the related person terminal 103 to urge the related person to access. This can prompt the related person to refer to the action required information 122a and the confirmation required information 123a, and can quickly respond to and confirm the reporting location. Therefore, it is possible to properly manage the facility.

[0210] The second input unit 126 determines whether or not an instruction for a first response to the reporting location related to the displayed action-requiring information 122a has been accepted (step S132).

[0211] If the instruction for the first response is accepted (step S132; Yes), the person in charge notifying unit 127 transmits the first response for the reporting location instructed by the person concerned (step S133).

[0212] As a result, the person who instructed the first response is determined to be the person to respond to the report location. The person to respond refers to the report location information in the response required information 122a of the report location and heads to the report location to respond.

[0213] For example, the person concerned may be near the reporting location related to the response required information 122a and issue a first response instruction to the second input unit 126 when they are able to respond to the reporting location. This reduces the burden on the person concerned to respond more than before. Furthermore, if there are multiple person concerned terminals 103, the person who issues the first first response instruction among the multiple people who own the respective terminals can respond, so the reporting location can be quickly responded to. This makes it possible to properly manage the facility.

[0214] Furthermore, when the facility management device 102 acquires the first response, the action required information 122a of the reporting location related to the first response is further associated with the responder ID and moved to the action in progress information 122b, as described above. As a result, the person involved identified by the responder ID is managed as the person taking action. Furthermore, the reporting location is managed by the facility management device 102 as a reporting location currently being handled. In this way, the action status of the reporting location can be managed.

[0215] Note that the action required information 122a for the reporting location for which a responder has been determined by the first response is deleted from the storage unit 114, and therefore, the reporting location may also be deleted from the action required information 122a displayed on the related party terminal 103 by, for example, transmitting the action required information 122a to the related party terminal 103. This reduces the possibility that multiple responders will be determined for one reporting location. This makes it possible to appropriately manage the facility.

[0216] Referring again to FIG. The second input unit 126 accepts input of the operator's comments and evaluation (step S134).

[0217] The second input unit 126 determines whether or not an instruction to report the first completion has been received from the responder (step S135). If an instruction to report the first completion has not been received (step S135; No), the second input unit 126 returns to the processing of step S118. This allows the responder to input responder comments until an instruction to report the first completion has been received.

[0218] If the instruction to issue the first completion report is accepted (step S135; Yes), the second reporting unit 128 generates a first completion report including the responder's comments and evaluation accepted in step S134 (step S136).

[0219] Note that the instruction for the first completion report may be accepted without inputting the responder's comment, in which case the responder's comment is not included in the first completion report.

[0220] Second reporting unit 128 transmits the first completion report generated in step S135 to facility management device 102 via network N (step S137).

[0221] When the facility management device 102 acquires the first completion report, the in-progress information 122b of the reporting location related to the first completion report is moved to the response completion information 122c with the response completion flag, the responder's comments, and the evaluation further associated with it, as described above. As a result, the reporting location is managed by the facility management device 102 as a reporting location whose response has been completed. In this way, the response status of the reporting location can be managed.

[0222] The first completion report may include the current time when the instruction is accepted in step S135, which makes it possible to manage the completion time of the response.

[0223] If the instruction for the first response has not been accepted (step S132; No), the second input unit 126 determines whether or not the instruction for the second response regarding the reporting portion related to the displayed confirmation-required information 123a has been accepted (step S138).

[0224] If the instruction for the second response is accepted (step S138; Yes), the person in charge notifying unit 127 transmits the second response for the reporting location instructed by the person concerned (step S139).

[0225] As a result, the person who instructed the second response is determined to be the person who will check the report location. The checker will refer to the report location information in the confirmation information 123a of the report location and head to deal with the report location.

[0226] For example, the person concerned may be near the reporting location related to the confirmation-required information 123a and issue a second response instruction to the second input unit 126 when the person concerned is able to confirm the reporting location. This reduces the burden on the person concerned for making a confirmation compared to the conventional method. Furthermore, if there are multiple person concerned terminals 103, the person who issues the second response instruction earliest among the multiple person concerned who owns each terminal can make the confirmation, so the reporting location can be confirmed quickly. This makes it possible to properly manage the facility.

[0227] Furthermore, when the facility management device 102 acquires a second response, the confirmation information 123a of the reporting location related to the second response is further associated with the checker ID and moved to the confirmation-in-progress information 123b, as described above. As a result, the person involved identified by the checker ID is managed as the checker. Furthermore, the reporting location is managed by the facility management device 102 as a reporting location under confirmation. In this way, the response status of the reporting location can be managed.

[0228] Note that confirmation-required information 123a relating to the reporting location for which a checker has been determined by the second response is deleted from storage unit 114, and therefore, in conjunction with this, it is advisable to delete the reporting location from confirmation-required information 123a displayed on related party terminal 103 by, for example, sending response-required information 122a to related party terminal 103. This reduces the possibility that multiple checkers will be determined for one reporting location. This makes it possible to appropriately manage the facility.

[0229] The second input unit 126 accepts input of reviewer comments and evaluations (step S140).

[0230] The second input unit 126 determines whether or not an instruction to report the second completion has been received from the checker (step S141). If an instruction to report the second completion has not been received (step S141; No), the second input unit 126 returns to the processing of step S140. This allows the checker to input responder comments until an instruction to report the second completion has been received.

[0231] If the instruction to issue a second completion report is accepted (step S141; Yes), the second reporting unit 128 generates a second completion report including the reviewer comments and evaluation accepted in step S140 (step S142).

[0232] Note that the instruction for the second completion report may be accepted without inputting the verifyer's comment, in which case the verifyer's comment is not included in the second completion report.

[0233] Second reporting unit 128 transmits the second completion report generated in step S142 to facility management device 102 via network N (step S143).

[0234] When the facility management device 102 acquires the second completion report, the in-progress information 122b of the reporting location related to the second completion report is further associated with the confirmation completion flag, the checker's comments, and the evaluation, as described above, and moves to confirmation completion information 123c. As a result, the reporting location is managed by the facility management device 102 as a reporting location whose confirmation has been completed. In this way, the response status of the reporting location can be managed.

[0235] After the process of step S137 or step S143, or if the instruction for the second response has not been accepted (step S138; No), the second input unit 126 determines whether or not an instruction to end has been accepted (step S144).

[0236] The termination instruction is an instruction to terminate the application software currently running on the concerned party terminal 103 .

[0237] If the end instruction has not been received (step S142; No), the process of step S131 is executed again.

[0238] If the end instruction is received (step S142; Yes), the second input unit 126 ends the related party processing. Note that even if the end instruction is received, the application software is executed in the background on the related party terminal 103, as described above.

[0239] By executing such related party processing, when there is a report point that can be dealt with or checked, the related party can quickly notice it and deal with or check it with little burden.

[0240] So far, the operation of the facility management system 100 according to this embodiment has been described.

[0241] According to this embodiment, the facility management device 102 determines whether or not a response is required for the reported location based on image data from the user terminal 101, and transmits output information including the determination result and the reported location information to the related party terminals 103a, 103b, and 103c.

[0242] This allows the relevant parties to be notified of the reporting location, distinguishing whether or not a response is required. Normally, reporting locations that require a response are considered to have a high priority, while reporting locations that do not require a response are considered to have a low priority. Therefore, the relevant parties can easily recognize the priority of reporting locations depending on whether or not a response is required.

[0243] Furthermore, the reporting location information allows the person concerned to easily find the reporting location.

[0244] Furthermore, the report location information makes it easy to know whether the report location is close to the current location. Therefore, someone near the report location can respond or check. This reduces the burden on the people involved in responding or checking, compared to the conventional system where people who received a report from a user had to respond or check regardless of whether they were close to the report location.

[0245] Therefore, it becomes possible to properly manage the facility.

[0246] According to this embodiment, when it is determined by the determination unit 113 that an action is required, report location information for identifying the report location determined to require the action is added to the action required information 122a. In addition, the action required information 122a is transmitted to the related party terminal.

[0247] This allows the relevant parties to quickly know the location of the report that requires action, allowing them to take action quickly, thereby enabling the facility to be managed appropriately.

[0248] (Variation 1: Variation regarding reported areas that are judged to require no action) In the first embodiment, an example has been described in which all of the reporting points determined by the determining unit 113 as not requiring a response are managed by the confirmation management information 123. However, among the reporting points determined as not requiring a response, only the reporting points requiring a confirmation may be managed by the confirmation management information 123.

[0249] The facility management system according to the first modification includes facility management device 202 instead of facility management device 102 according to the first embodiment. Except for this, the facility management system according to the first modification may be configured similarly to facility management system 100 according to the first embodiment.

[0250] 17, facility management device 202 is functionally equipped with determination unit 213 and confirmation management unit 216 instead of determination unit 113 and confirmation management unit 116 according to the first embodiment. Except for these points, facility management device 202 may be configured similarly to facility management device 102 according to the first embodiment.

[0251] If it is determined that no action is required, the determination unit 213 further determines whether or not the reporting location needs to be checked. Except for this, the determination unit 213 may be configured similarly to the determination unit 113 according to the first embodiment.

[0252] The determination of whether or not the reported location needs to be checked may be made by performing image processing on the image data, similar to the determination of whether or not the reported location needs to be addressed.

[0253] The image processing may be image processing using a learning model that has been trained by machine learning, or may be image processing that does not utilize machine learning.

[0254] When using a learning model, the judgment unit 213 determines whether confirmation is necessary for the reported area by inputting image data into a trained learning model that has undergone machine learning to determine whether confirmation is necessary.

[0255] Input data for the learning model during learning is image data including images of part or all of a facility in each state, where confirmation is required and confirmation is not required. The images included in the input data may include a variety of images that differ in shooting conditions such as shooting time, shooting location, and shooting area, as well as specific states where confirmation is required and specific states where confirmation is not required. Then, in machine learning, supervised learning may be performed, where the correct answer is whether confirmation is required or not depending on the image data.

[0256] When the determination unit 213 determines that the report location needs to be confirmed, the confirmation management unit 216 adds report location information for identifying the report location determined to need to be confirmed to the confirmation required information 123a. Except for this point, the confirmation management unit 216 may be configured similarly to the confirmation management unit 116 according to the first embodiment.

[0257] The facility management system according to the first modification may be physically configured in the same manner as facility management system 100 according to the first embodiment.

[0258] Except for the first facility management process, the operation of the facility management system according to Modification 1 may be the same as that of Embodiment 1. A flowchart of the first facility management process according to this modification is shown in FIG.

[0259] In the first facility management process according to this modified example, as shown in the same figure, when the judgment unit 213 judges that no action is required (step S112; No), it further judges whether or not confirmation of the reported location is required (step S245).

[0260] If it is determined that confirmation is necessary (step S245; Yes), the confirmation management unit 216 adds information about the report location that is determined to require confirmation in step S245 to the confirmation-required information 123a (step S114).

[0261] If it is determined that confirmation is not necessary (step S245; No), the determining unit 213 ends the first facility management process.

[0262] Except for these points, the first facility management process according to this modification may be similar to the first facility management process according to the first embodiment.

[0263] Generally, reported areas that are deemed not to require action include, for example, dirt that is removed during regular cleaning work, or objects that have been temporarily placed there for construction work. Although these are abnormal in the sense that they are different from the normal state, the degree of abnormality is extremely minor, or the cause of the abnormality is clear. In such cases, it is considered extremely unlikely that the relevant parties will need to check the reported areas.

[0264] Furthermore, even if an abnormality occurs in a reported location that is deemed not to require any action, if the possibility that the abnormality will cause a serious incident in the future is extremely low, it is considered unlikely that the relevant parties will need to check the reported location.

[0265] In this way, it is advisable to determine whether or not the reported location needs to be checked based on one or more of the following: the severity of the abnormality, the cause of the abnormality, and the possibility that the abnormality will cause a serious incident in the future. This makes it possible to prevent future dangers from occurring while eliminating checks that are less necessary. This makes it possible to manage the facility appropriately.

[0266] (Variation 2: Variation regarding the reporting location for monitoring) In the first embodiment, an example has been described in which the action-required information 122a relating to a reporting location for which a person to respond has been decided is deleted from the storage unit 114. As a result, the reporting location relating to the action-required information 122a is confirmed only once.

[0267] However, a report point that requires confirmation may require continuous confirmation (i.e., monitoring). In this modified example, an example will be described in which a report point that is determined to require confirmation can be monitored as well as checked once.

[0268] The facility management system according to the first embodiment includes facility management device 302 instead of facility management device 102 according to the first embodiment. Except for this, the facility management system according to the second modification may be configured similarly to facility management system 100 according to the first embodiment.

[0269] 19, facility management device 302 includes determination unit 313, storage unit 314, and confirmation management unit 316 in place of determination unit 113, storage unit 114, and confirmation management unit 116 according to embodiment 1. Except for these points, facility management device 302 may be configured similarly to facility management device 102 according to embodiment 1.

[0270] Similar to the determination unit 213 according to the first modification, when it is determined that no action is required, the determination unit 313 further determines whether or not the reporting location needs to be checked. When it is determined that checking is required, the determination unit 313 further determines whether or not the reporting location that needs to be checked needs to be monitored. Except for these points, the determination unit 313 may be configured similarly to the determination unit 113 according to the first embodiment.

[0271] The determination of whether or not the reporting location needs to be monitored may be made by performing image processing on the image data, similar to the determination of whether or not the reporting location needs to be addressed.

[0272] The image processing may be image processing using a learning model that has been trained by machine learning, or may be image processing that does not utilize machine learning.

[0273] When using a learning model, the judgment unit 313 determines whether monitoring is necessary for the reported location by inputting image data into a trained learning model that has undergone machine learning to determine whether monitoring is necessary.

[0274] The input data to the learning model during learning is image data including images of part or all of the facility in each state, i.e., a state requiring monitoring and a state not requiring monitoring. The images included in the input data may include a variety of images that differ in terms of shooting conditions such as the time of shooting, the location of shooting, and the area of shooting, as well as specific states requiring monitoring and specific states not requiring monitoring. In machine learning, supervised learning may be performed, in which the correct answer is whether monitoring is required or not based on the image data.

[0275] The storage unit 314 stores confirmation management information 323 in place of the confirmation management information 123 according to the first embodiment. Except for this, the storage unit 314 may be configured similarly to the storage unit 114 according to the first embodiment.

[0276] As shown in FIG. 20, the confirmation management information 323 includes confirmation-required information 323a, confirmation-in-progress information 323b, and confirmation-completed information 323c.

[0277] The to-be-confirmed information 323a, the under-confirmed information 323b, and the confirmed information 323c are information obtained by further associating a continuation flag with the to-be-confirmed information 123a, the under-confirmed information 123b, and the confirmed information 123c according to the first embodiment, respectively.

[0278] The continuation flag is information indicating that monitoring is required. If monitoring is required, the continuation flag may be set to a predetermined number, letter, symbol, etc., such as "1." If monitoring is not required, i.e., if one confirmation is sufficient, the confirmation completion flag may not be set to any information, and may be set to a predetermined number, letter, symbol, etc., such as "0."

[0279] When monitoring is no longer necessary, the continuation flag may be changed to the same content as when monitoring is no longer necessary, for example, in response to an input from the manager using the facility management device 302.

[0280] Similar to the confirmation management unit 216 according to the second modification, when the judgment unit 313 judges that confirmation of the reporting location is necessary, the confirmation management unit 316 adds reporting location information for identifying the reporting location judged to require confirmation to the confirmation required information 323a.

[0281] When it is determined that monitoring is necessary, the confirmation management unit 316 according to this modification adds information in which a continuation flag in which information indicating that monitoring is necessary is set to the reporting location information to the confirmation required information 323a. Also, when it is determined that monitoring is not necessary, the confirmation management unit 316 adds information in which a continuation flag in which information indicating that monitoring is not necessary is set to the reporting location information to the confirmation required information 323a.

[0282] The facility management system according to the second modification may be physically configured in the same manner as facility management system 100 according to the first embodiment.

[0283] The operation of the facility management system according to the second modification may be similar to the operation of facility management system 100 according to the first embodiment, except for the first facility management process and the second facility management process.

[0284] FIG. 21 shows a flowchart of the first facility management process according to this modified example.

[0285] In the first facility management process according to this modified example, as shown in the same figure, if the judgment unit 313 determines that no action is required (step S112; No), it further performs the process of step S245, which is the same as in modified example 1.

[0286] If it is determined that confirmation is necessary (step S245; Yes), the determination unit 313 further determines whether or not monitoring of the reporting location is necessary (step S346).

[0287] If it is determined that monitoring is not required (step S346; No), the confirmation management unit 316 performs the process of step S114 similar to that of embodiment 1. Here, information in which a continuation flag in which information indicating that monitoring is required is not set is associated with reporting location information is added to the confirmation required information 323a.

[0288] If it is determined that monitoring is necessary (step S346; Yes), the confirmation management unit 316 adds information that associates a continuation flag, in which information indicating that monitoring is necessary, with the reporting location information to the confirmation required information 323a (step S347).

[0289] In step S115, the information indicating that monitoring is necessary is set to the continuation flag in the confirmation-required information 323a, and the information may be transmitted at a predetermined time, for example, periodically.

[0290] Except for these points, the first facility management process according to this modification may be similar to the first facility management process according to the first embodiment.

[0291] Next, a flowchart of the second facility management process according to this modified example is shown in FIG.

[0292] In the second facility management process according to this modification, as shown in the figure, step S321 is performed instead of step S121. Except for this point, the second facility management process according to this modification may be similar to the first facility management process according to the first embodiment.

[0293] In step S321, the confirmation management unit 316 processes the confirmation-required information 323a including the continuation flag in which information indicating that monitoring is necessary is not set, in the same manner as in step S121 according to the first embodiment.

[0294] That is, the confirmation-required information 323a of the report location for which the checker has been determined is deleted from the storage unit 314, and information further associating the checker ID with the confirmation-required information 323a is added to the ongoing information 322b.

[0295] In response to this, in step S321, the confirmation management unit 316 does not delete the confirmation-required information 323a including the continuation flag set with information indicating that monitoring is required from the storage unit 314. In other words, the confirmation-required information 323a for the reporting location determined by the confirmer is not deleted from the storage unit 114, and information whose confirmer ID is further associated with the confirmation-required information 323a is added to the confirmation-in-progress information 323b.

[0296] As a result, the confirmation-required information 323a of the reporting location that needs to be monitored is stored in the storage unit 314 even after confirmation has been performed. Therefore, the confirmation-required information 323a of the reporting location can be continuously transmitted to the concerned person terminal 103.

[0297] According to this modification, when a report location needs to be checked, the location can be monitored, not just checked once, and therefore the facility can be managed appropriately.

[0298] (Variation 3: Variation for determining the number of people required to respond to a report point that requires response) The determination unit 113 may perform image processing on the image data to determine not only whether or not a response is required, but also the number of people required to respond if a response is required. This increases the likelihood that the required number of responders will be determined for each reporting location. This makes it possible to properly manage the facility.

[0299] In this case, after the number of responders corresponding to the number determined by the determination unit 113 has been determined, the action required information 122a relating to the reporting location may be deleted from the storage unit 114. Also, the action required information 122a may be sent to the related party terminal 103, and the action required information 122a from which the reporting location has been deleted may be displayed on the related party terminal 103. This reduces the possibility that more responders than necessary will be determined for one reporting location. This makes it possible to manage the facility appropriately.

[0300] <<Embodiment 2>> In the first embodiment, an example has been described in which the determination unit 113 determines only whether a response is necessary. In the second embodiment, an example will be described in which, when it has determined that a response is necessary, the determination unit 113 further determines whether the response needs to be taken urgently. Then, an example will be described in which, when it has determined that an urgent response is necessary, the determination unit 113 further identifies attributes (for example, expertise) required of the person involved in order to take action on the reported location.

[0301] The attributes required of the person concerned to take action on the reported location are not limited to the reported location requiring an emergency response, and may be specified for all the reported locations requiring a response. In this case, when determining that a response is required, the determination unit 113 may further specify attributes (for example, expertise) required of the person concerned to take action on the reported location.

[0302] 23, facility management system 400 according to the second embodiment includes facility management device 402 and related party terminals 403a, 403b, and 403c, which replace facility management device 102 and related party terminals 103a, 103b, and 103c according to the first embodiment. Except for these points, facility management system 400 may be configured similarly to facility management system 100 according to the first embodiment.

[0303] <Functional Configuration of Facility Management Device 402> 24, facility management device 402 functionally includes a determination unit 413, a storage unit 414, a response management unit 415, and a transmission unit 417, which replace determination unit 113, storage unit 114, response management unit 115, and transmission unit 117 according to the first embodiment. Except for these points, facility management device 402 may be configured similarly to facility management device 102 according to the first embodiment.

[0304] When the determination unit 413 determines that an action is required for the reported location, it further performs image processing on the image data to determine whether or not an emergency action is required for the reported location.

[0305] When the determination unit 413 determines that an emergency response is required for the reported location, it further performs image processing on the image data to identify attributes required of the person involved in order to respond to the reported location.

[0306] The image processing may be image processing using a learning model that has been trained by machine learning, or may be image processing that does not utilize machine learning.

[0307] When using a learning model, the judgment unit 413 determines whether emergency response is required for the reported location by inputting image data into a trained learning model that has undergone machine learning to determine whether emergency response is required.

[0308] The input data for the learning model during learning is image data including images of a part or all of a facility in each state, where an emergency response is required and where an emergency response is not required. The images included in the input data may include a variety of images that differ in terms of shooting conditions such as the time of shooting, the location of shooting, and the area of shooting, as well as specific states where an emergency response is required and specific states where an emergency response is not required. Then, in the machine learning, supervised learning may be performed, in which whether or not an emergency response is required is determined based on the image data.

[0309] Furthermore, when a learning model is used, the determination unit 413 identifies attributes by inputting image data into a trained learning model that has undergone machine learning to identify attributes.

[0310] Input data for the learning model during learning is image data including images of part or all of a facility in various states. The images included in the input data may include a variety of images that differ in terms of shooting conditions such as the time of shooting, the location of shooting, and the area of shooting, as well as specific states in which various attributes are required and specific states in which attributes are not required. In machine learning, supervised learning may be performed to determine whether attributes required for correspondence are required for correspondence depending on the image data, and if required, the content of the attributes is used as the correct answer.

[0311] Except for these points, the determining unit 413 may be configured similarly to the determining unit 113 according to the first embodiment.

[0312] The storage unit 414 stores related party information 420 and correspondence management information 422 in place of the related party information 120 and correspondence management information 122 according to embodiment 1. Except for these points, the storage unit 414 may be configured similarly to the storage unit 114 according to embodiment 1.

[0313] 25, related person information 420 is information whose attributes are further associated with information included in related person information 120 according to Embodiment 1. The attributes of related person information 420 are set in advance by, for example, a related person.

[0314] The attribute is information indicating the attribute of the person concerned and is set in advance. The attribute may be, for example, expertise, gender, age group, or the like, as appropriate. In this embodiment, a case where the attribute is expertise will be described as an example. The expertise may be, for example, expertise related to electrical technology, expertise related to various types of equipment such as automatic ticket gates and ticket vending machines, etc.

[0315] As shown in FIG. 25, the response management information 422 includes response-required information 422a, response-in-progress information 422b, and response-completed information 422c.

[0316] The action-requiring information 422a, action-in-progress information 422b, and action-completed information 422c are information in which an urgency flag and an attribute are further associated with the action-requiring information 122a, action-in-progress information 122b, and action-completed information 122c according to embodiment 1, respectively.

[0317] The urgency flag is information indicating that an emergency response is required. If an emergency response is required, a predetermined number, letter, symbol, etc., such as "1," may be set in the urgency flag. Alternatively, if an emergency response is not required, i.e., if a normal response is sufficient, no information may be set in the urgency flag, and a predetermined number, letter, symbol, etc., such as "0" may be set.

[0318] The attribute is information indicating the content of the attribute required for the response of the reporting location, that is, the attribute specified by the determining unit 413 .

[0319] Similar to the response management unit 115 according to the first embodiment, when the determination unit 413 determines that a response is required, the response management unit 415 adds information relating to the reporting location related to the determination to the response required information 422a.

[0320] In detail, the correspondence management unit 415 generates a correspondence management ID, acquires a report ID, and generates report location information, similarly to the first embodiment.

[0321] When it is determined that an emergency response is required, the response management unit 415 according to this embodiment adds information associating an urgency flag, in which information indicating that an emergency response is required is set, with the reporting location information to the response required information 422a.

[0322] In addition, if it is determined that emergency response is not required, the response management unit 415 adds information that associates an urgency flag, in which information indicating that emergency response is not required, with the reporting location information to the response required information 422a.

[0323] Furthermore, when an attribute is identified, the action management unit 415 adds information in which the attribute is further associated with the reporting location information to the action required information 422a.

[0324] If the attribute is not specified, no information may be set for the attribute, or predetermined information indicating that the attribute is not specified may be set.

[0325] When the determination unit 413 determines that an emergency response is required, the transmission unit 417 identifies the related party terminals 403a, 403b, and 403c based on the location information of the related party terminals 403a, 403b, and 403c. Here, the related party terminals 403a, 403b, and 403c that are in a predetermined positional relationship with the reporting location determined to require the emergency response are identified.

[0326] The predetermined positional relationship may be, for example, the closest to the reporting location. Note that the predetermined positional relationship may be appropriately determined, for example, within a predetermined distance, and the number of related party terminals 403a, 403b, and 403c identified by the transmitting unit 417 may be multiple.

[0327] In addition, when attributes are identified by the judgment unit 413, the transmission unit 417 identifies, based on the related party information 420, related party terminals 403a, 403b, and 403c owned by related parties that meet the attributes required of related parties to respond to the reporting location.

[0328] Then, the transmitting unit 417 transmits the same output information as in the first embodiment to the identified related party terminals 403a, 403b, and 403c.

[0329] Except for these points, the transmitting unit 417 may be configured similarly to the transmitting unit 117 according to the first embodiment.

[0330] <Functional configuration of the related party terminal 403> The related party terminal 403 is a general term for the related party terminals 403a, 403b, and 403c when no particular distinction is made between them, and this also applies hereinafter.

[0331] 27, the related party terminal 403 further comprises a second position acquisition unit 429. Except for this, the related party terminal 403 may be configured in the same way as the related party terminal 103 according to the first embodiment.

[0332] The second location acquisition unit 429 acquires the current location of the related party terminal 403. The technology for acquiring the current location may be the same as that described above for the first location acquisition unit 105.

[0333] So far, the functional configuration of facility management system 400 according to embodiment 2 of the present invention has been described. The facility management system 400 according to this embodiment may be physically configured in the same manner as facility management system 100 according to embodiment 1. Now, the operation of facility management system 400 according to this embodiment will be described.

[0334] The operation of facility management system 400 according to this embodiment may be similar to the operation of facility management system 100 according to the first embodiment, except for the first facility management process.

[0335] FIG. 28 shows a flowchart of the first facility management process according to this embodiment.

[0336] As shown in the figure, the first facility management process according to this embodiment includes steps S450 to S458 in addition to the first facility management process according to embodiment 1. The first facility management process according to this embodiment may be similar to the first facility management process according to embodiment 1, except for steps S450 to S458.

[0337] If it is determined that a response is necessary (step S112; Yes), the determination unit 413 further determines whether or not an emergency response is necessary for the reporting location (step S450).If it is determined that an emergency response is necessary (step S450; Yes), the determination unit 413 further determines whether or not an attribute is necessary to take a response for the reporting location (step S451).

[0338] If it is determined that the attribute is not required (step S451; No), the response management unit 415 adds information associating an urgency flag, in which information indicating that urgent response is required is set, with the reporting location information to the response required information 422a (step S452).

[0339] The transmitting unit 417 acquires the current location from each of the related party terminals 403. In detail, the transmitting unit 417 inquires about the current location of each of the related party terminals 403 via the network N. In response to this, the second location acquiring unit 429 acquires the current location, and the acquired current location is acquired by the transmitting unit 417 via the network N.

[0340] Then, based on the current location of each of the related party terminals 403, the transmitting unit 417 identifies the related party terminal 403 that is closest to the reporting location identified by the reporting location information (step S453).

[0341] The transmitting unit 417 transmits the confirmation-required information 123a to the related party terminal 403 identified in step S453 (step S454), and ends the first facility management process. The confirmation-required information 123a transmitted here is the confirmation-required information 123a for the reporting location determined in step S451, that is, the reporting location that requires an emergency response but does not require expertise.

[0342] It should be noted that the reporting location related to the confirmation-required information 123a transmitted in step S454 requires urgent attention. Therefore, if a first response is not obtained for a period of time longer than a predetermined time, the transmitting unit 117 may execute the processes of steps S453 and S454 again. In the process of step S453 at this time, the transmitting unit 117 may exclude the related party terminal 403 that transmitted in the process of step S454 related to the reporting location and identify the nearest related party terminal 403. This allows for a faster response to the reporting location. Therefore, it becomes possible to properly manage the facility.

[0343] If it is determined that an attribute is necessary (step S451; Yes), the determination unit 413 identifies an attribute necessary to correspond to the report location for which the determination was made (step S455).

[0344] The response management unit 415 adds information in which an urgency flag, in which information indicating that an urgent response is required, is set to the reporting location information, to the response required information 422a (step S456). In step S456, the attribute identified in step S455 is further associated with the reporting location information.

[0345] The transmission unit 417 identifies a related party ID associated in the related party information 420 with the attribute identified in step S455. As a result, the transmission unit 417 identifies a related party that satisfies the attribute identified in step S455 (step S457). Note that in step S456, a notification destination associated in the related party information 420 with the attribute identified in step S455 may be identified.

[0346] The transmission unit 417 identifies a notification destination associated with the related person ID identified in step S456 in the related person information 420. Then, the transmission unit 417 transmits the confirmation-required information 123a to the identified notification destination (step S458), and ends the first facility management process.

[0347] The confirmation-required information 123a transmitted here is the confirmation-required information 123a of the reporting location determined in step S451, that is, the reporting location that requires an urgent response and expertise.

[0348] If it is determined that no emergency response is required (step S450; No), the response management unit 415 adds information about the reporting location that was determined to require response in step S112 to the response required information 122a (step S113), as in embodiment 1.

[0349] In the information added to the action-required information 122a in step S113 according to the present embodiment, information indicating that an emergency action is required is not set in the urgency flag, and no attributes are set.

[0350] So far, the operation of the facility management system 400 according to this embodiment has been described.

[0351] According to this embodiment, the determination unit 413 determines whether or not an emergency response is required for a reporting location. As a result, reporting locations that require a response and have a particularly high priority can be notified to relevant parties, distinguishing them from reporting locations that only require a normal response. Therefore, relevant parties can easily recognize that a reporting location has a particularly high priority and can respond to the reporting location more quickly. This makes it possible to properly manage the facility.

[0352] According to this embodiment, when an emergency response is required, the response required information 122a is sent as output information to a related party terminal that is located in a predetermined positional relationship with the reporting location. This allows the related party to respond to the reporting location more quickly. Therefore, it becomes possible to manage the facility appropriately.

[0353] According to this embodiment, the attributes required of the person in charge to handle the report location are identified. This allows the person in charge who is best suited to handle the report location to handle the report location more quickly. This makes it possible to manage the facility appropriately.

[0354] According to this embodiment, when attributes are required of the person involved in order to respond to the reported location, the action required information 122a is sent as output information to the person involved terminal 403 of the person involved who meets the attributes. This allows the person appropriate for responding to the reported location to be assigned, allowing the person involved to respond to the reported location more quickly. Therefore, it becomes possible to properly manage the facility.

[0355] Although the embodiments and modifications of the present invention have been described above with reference to the drawings, these are merely examples of the present invention, and various other configurations can also be adopted.

[0356] For example, in the flowcharts used in the above description, multiple steps (processes) are described in order, but the order of execution of the steps performed in each embodiment is not limited to the order described. In each embodiment, the order of the steps shown in the figures can be changed to the extent that the content is not affected. Furthermore, the above-mentioned embodiments and variations can be combined to the extent that the content is not contradictory.

[0357] A part or all of the above-described embodiments can be described as, but not limited to, the following supplementary notes.

[0358] 1. A report acquisition means for acquiring image data obtained by photographing a report location related to the facility from a user terminal carried by the facility user; a determination means for determining whether or not a response is required for the reported location by performing image processing on the image data; a transmitting means for transmitting output information including the determination result by the determining means and report location information for identifying the report location; Facility management equipment. 2. A response management means is further provided for adding, when the determination means determines that a response is necessary, reporting location information for identifying the reporting location that is determined to require the response to the response-required information, which is information regarding the reporting location that requires the response; The transmission means transmits the action-required information as the output information to a related party terminal. The facility management device described in 1 above. 3. When the determination means determines that a response is required for the reported location, the determination means further determines whether or not an emergency response is required for the reported location. The facility management device according to 1 or 2 above. 4. The transmitting means When the determination means determines that an emergency response is required, the related party terminal that is in a predetermined positional relationship with the reporting location where the emergency response is required is identified based on the location information of the related party terminal, and the output information is transmitted to the identified related party terminal. The facility management device described in 3. above. 5. When the determination means determines that a response is required for the reported location, the determination means further identifies attributes required of the person involved in order to respond to the reported location. A facility management device according to any one of 1. to 4. above. 6. The output means and a notification means for, when the attributes are specified by the determination means, specifying a related party terminal of a related party that satisfies the attributes required of a related party to take action on the reported location based on related party information in which the related party attributes are associated with the related party terminal, and transmitting the output information to the specified related party terminal. The facility management device described in 5. above. 7. When the determination means determines that the response is not necessary, the determination means further determines whether or not the reported location needs to be checked. A facility management device according to any one of 1. to 6. above. 8. A confirmation management means is further provided for adding, when the determination means determines that the confirmation of the reporting location is necessary, reporting location information for identifying the reporting location that is determined to require confirmation to confirmation-required information, which is information regarding the reporting location that requires confirmation; The transmission means transmits the confirmation-required information as the output information to the related party terminal. The facility management device described in 7. above. 9. When the determination means determines that the reporting location needs to be checked, the determination means further determines whether or not continuous monitoring of the reporting location is necessary. The facility management device according to item 7 or 8 above. 10. A monitoring management means is further provided for adding, when the determination means determines that continuous monitoring of the reporting location is necessary, reporting location information for identifying the reporting location that is determined to require continuous monitoring to monitoring requirement information, which is information regarding the reporting location that requires continuous monitoring; The transmitting means transmits the monitoring information to the related party terminal as the output information. The facility management device described in 9. above. 11. A reporting means for transmitting image data obtained by photographing a reporting location related to the facility from a user terminal carried by the facility user; a determination means for determining whether or not a response is required for the reported location by performing image processing on the image data; a display means for displaying output information including the determination result by the determination means and report location information for identifying the report location; Facility management system. 12. The computer Acquiring image data obtained by photographing a reporting location related to the facility from a user terminal carried by the facility user; performing image processing on the image data to determine whether or not the reported location requires action; and transmitting output information including the determination result by the determination means and report location information for identifying the report location. Facility management methods. 13. On the computer, Acquiring image data obtained by photographing a reporting location related to the facility from a user terminal carried by the facility user; performing image processing on the image data to determine whether or not the reported location requires action; and transmitting output information including a determination result by the determination means and report location information for specifying the report location. program.

[0359] This application claims priority based on Japanese Patent Application No. 2021-142198, filed on September 1, 2021, the disclosure of which is incorporated herein in its entirety. [Explanation of symbols]

[0360] 100 Facility Management System 101 User terminal 102,202,302,402 Facility Management Device 103, 103a, 103b, 103c, 403, 403a, 403b, 403c Related party terminals 104 Photography Department 105 1st position acquisition section 106 1st timing section 107 1st display section 108 First input section 109 1st Reporting Department 110 First receiving unit 111 Report information 112 Report acquisition department 113,213,313,413 Judgment Department 114,314,414 Storage section 115,415 Response Management Department 116,216,316 Confirmation Management Department 117,417 Transmission Unit 118 Learning Department 119 User information 120,420 Related Person Information 121 Reporting History Information 122,422 Response Management Information 122a, 422a Information required 122b,422b Support Information 122c,422c Completion information 123,323 Confirmation management information 123a,323a Information to be confirmed 123b,323b Information under confirmation 123c,323c Confirmation information 124 Second receiving unit 125 2nd display section 126 Second input section 127 Notification Department 128 2nd Reporting Department 429 Second position acquisition unit

Claims

1. a report acquisition means for acquiring image data obtained by photographing a report location related to the facility from a user terminal carried by the facility user; a determination means for determining whether or not a response is required for the reported location by performing image processing on the image data; a transmitting means for transmitting output information including a determination result by the determining means and report location information for identifying the report location; When the determination means determines that a response is required for the reported location, the determination means further determines whether or not an emergency response is required for the reported location; When the determination means determines that an emergency response is required, the transmission means identifies a related party terminal that is in a predetermined positional relationship with the reporting location where the emergency response is required, based on the location information of the related party terminal, and transmits the output information to the identified related party terminal. Facility management equipment.

2. a report acquisition means for acquiring image data obtained by photographing a report location related to the facility from a user terminal carried by the facility user; a determination means for determining whether or not a response is required for the reported location by performing image processing on the image data; a transmitting means for transmitting output information including a determination result by the determining means and report location information for identifying the report location; When the determination means determines that a response is required for the reported location, the determination means further identifies attributes required of the person involved in order to respond to the reported location; When the attributes are identified by the determination means, the transmission means identifies a related party terminal of a related party that satisfies the attributes required of a related party to take action on the reported location, based on related party information in which the related party attributes are associated with the related party terminal, and transmits the output information to the identified related party terminal. Facility management equipment.

3. a response management means for adding, when the determination means determines that a response is necessary, reporting location information for identifying the reporting location that is determined to require the response to the response required information, which is information regarding the reporting location that requires the response; The transmission means transmits the action-required information as the output information to a related party terminal. The facility management device according to claim 1 or 2.

4. When it is determined that the response is not necessary, the determining means further determines whether or not the reported location needs to be checked. The facility management device according to any one of claims 1 to 3.

5. a reporting means for transmitting image data obtained by photographing a reporting location related to the facility from a user terminal carried by the facility user; a determination means for determining whether or not a response is required for the reported location by performing image processing on the image data; a transmitting means for transmitting output information including a determination result by the determining means and report location information for identifying the report location; When the determination means determines that a response is required for the reported location, the determination means further determines whether or not an emergency response is required for the reported location; When the determination means determines that an emergency response is required, the transmission means identifies a related party terminal that is in a predetermined positional relationship with the reporting location where the emergency response is required, based on the location information of the related party terminal, and transmits the output information to the identified related party terminal. Facility management system.

6. a reporting means for transmitting image data obtained by photographing a reporting location related to the facility from a user terminal carried by the facility user; a determination means for determining whether or not a response is required for the reported location by performing image processing on the image data; a transmitting means for transmitting output information including a determination result by the determining means and report location information for identifying the report location; When the determination means determines that a response is required for the reported location, the determination means further identifies attributes required of the person involved in order to respond to the reported location; When the attributes are identified by the determination means, the transmission means identifies a related party terminal of a related party that satisfies the attributes required of a related party to take action on the reported location, based on related party information in which the related party attributes are associated with the related party terminal, and transmits the output information to the identified related party terminal. Facility management system.

7. The computer Acquiring image data obtained by photographing a reporting location related to the facility from a user terminal carried by the facility user; performing image processing on the image data to determine whether or not the reported location requires action; transmitting output information including a determination result based on the determination and report location information for identifying the report location; If it is determined that a response is required for the reported location, it is further determined whether or not an emergency response is required for the reported location; When it is determined that an emergency response is required, a related party terminal that is in a predetermined positional relationship with the reporting location where it is determined that the emergency response is required is identified based on the location information of the related party terminal, and the output information is transmitted to the identified related party terminal. Facility management methods.

8. The computer Acquiring image data obtained by photographing a reporting location related to the facility from a user terminal carried by the facility user; performing image processing on the image data to determine whether or not the reported location requires action; transmitting output information including a determination result by the determination and report location information for identifying the report location; If it is determined that a response is required for the reported area, the attributes required of the person involved in order to respond to the reported area are further identified, When the attribute is specified, a related party terminal of a related party that satisfies the attribute required of a related party to take action on the reported location is specified based on related party information in which the related party's attribute and the related party terminal are associated, and the output information is transmitted to the specified related party terminal. Facility management methods.

9. On the computer, Acquiring image data obtained by photographing a reporting location related to the facility from a user terminal carried by the facility user; performing image processing on the image data to determine whether or not the reported location requires action; transmitting output information including a determination result based on the determination and report location information for identifying the report location; If it is determined that a response is required for the reported location, it is further determined whether or not an emergency response is required for the reported location; A program for executing the following steps: when it is determined that emergency response is required, based on the location information of the relevant party terminal, identifying a relevant party terminal that is in a predetermined positional relationship with the reporting location where it is determined that emergency response is required, and transmitting the output information to the identified relevant party terminal.

10. On the computer, Acquiring image data obtained by photographing a reporting location related to the facility from a user terminal carried by the facility user; performing image processing on the image data to determine whether or not the reported location requires action; transmitting output information including a determination result based on the determination and report location information for identifying the report location; If it is determined that a response is required for the reported area, the attributes required of the person involved in order to respond to the reported area are further identified, When the attribute is specified, a related party terminal of a related party that satisfies attributes required of a related party to take action on the report location is specified based on related party information in which the related party's attribute and the related party terminal are associated, and the output information is transmitted to the specified related party terminal. program.

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