Information processing device, information processing system, and program

Abstract

To prevent human errors by clarifying the progress of operations employing facsimiles.SOLUTION: A management server 10 serving as an information processing apparatus includes a control unit 11. In the control unit 11, on receipt of a facsimile document, a reception information acquisition unit 101 extracts information indicating a contact associated in advance with a telephone number of a person who has transmitted the facsimile document, and a recipient information transmission control unit 104 performs control to transmit information on a recipient of an electronic document obtained by digitizing the facsimile document to an image transmitter / receiver 30, thereby posting the electronic document to a group chat including the recipient as a member.SELECTED DRAWING: Figure 4

Description

[Technical Field]

[0001] The present invention relates to an information processing device, an information processing system, and a program. [Background technology]

[0002] Businesses that use facsimiles, including domestic order placement and receipt, remain deeply rooted even today, when communication methods such as email and SNS (Social Networking Service) have become commonplace, and related technologies also exist (e.g., Patent Document 1). [Prior art documents] [Patent documents]

[0003] [Patent Document 1] Japanese Patent Application Laid-Open No. 2009-232316 Summary of the Invention [Problem to be solved by the invention]

[0004] However, the information that can be automatically obtained when receiving a fax document is limited to the sender's phone number and the date and time of receipt. For this reason, in organizations where multiple departments and their members share a single fax number, the person in charge must be identified manually by referring to the addressee and other information written on the received fax document. As a result, it is difficult to see the progress of work, making management difficult and creating a breeding ground for human error, among other problems.

[0005] An object of the present invention is to clarify the progress of work using facsimile and prevent human error. [Means for solving the problem]

[0006] The invention described in claim 1 comprises a processor, and when a facsimile document is received, the processor extracts information indicating a contact point that is pre-associated with the telephone number of the sender, and controls the posting of the electronic document to a message exchange service that includes the contact point as a member, with the contact point set as a notification destination of an electronic document obtained by digitizing the facsimile document. If a reply is not posted within a predetermined period of time after the posting of the electronic document, the electronic document is reposted to the message exchange service. The information processing device is characterized by 。 Claim 2 The invention described in claim 1 is characterized in that, when the processor reposts the document, the processor controls to further post information indicating the period of time that has elapsed since the facsimile document was received. 1 The information processing device is described in Claim 3 The invention described in a processor, which, when a facsimile document is received, extracts information indicating a contact point that is pre-associated with the telephone number of the sender, and controls the posting of an electronic document obtained by digitizing the facsimile document to a message exchange service that includes the contact point as a member, with the contact point set as a notification destination of the electronic document; The number of the electronic documents and the number of threads of the message exchange service to which the electronic documents are posted have a one-to-one relationship. , love information processing device 。 Claim 4 The invention described in a processor; The processor: When a facsimile document is received, information indicating a contact point previously associated with the telephone number of the sender is extracted, and the contact point is set as the notification destination of an electronic document obtained by digitizing the facsimile document, and control is performed to post the electronic document to a message exchange service that includes the contact point as a member, and when a reply is posted to the message exchange service with the poster of the electronic document as the notification destination, If this is your first time posting a reply, The said facsimile document The control unit controls the sender to be notified that the document has been received at the counter. , love It is an information processing device. Claim 5 The invention described in claim 1 is characterized in that the processor controls to notify the sender that the mail has been received at the counter by transmitting the notification of the receipt to the sender using a pre-specified communication method. 4 The information processing device is described in Claim 6 The invention described in claim 1 is characterized in that, when the electronic document is posted as the reply, the processor further performs control to notify the sender of the electronic document. 4 The information processing device is described in Claim 7The invention described in a processor; The processor: When a facsimile document is received, information indicating a contact point previously associated with the telephone number of the sender is extracted, and the contact point is set as the notification destination of an electronic document obtained by digitizing the facsimile document, and control is performed to post the electronic document to a message exchange service that includes the contact point as a member, and when a reply is posted to the message exchange service with the poster of the electronic document as the notification destination, control is performed to notify the sender that the facsimile document has been received at the contact point, and when the electronic document is posted as the reply, further control is performed to notify the sender of the electronic document, When the notification of the electronic document is confirmed by other members of the message exchange service, the electronic document is provided to the sender. , love It is an information processing device. Claim 8 The invention described in claim 1 is characterized in that the processor controls to provide the electronic document to the sender when a post indicating completion of confirmation by the other member is made as confirmation by the other member. 7 The information processing device is described in Claim 9 The invention described in claim 1 is characterized in that the processor controls to provide the electronic document to the sender when an input operation indicating completion of confirmation by the other member is performed on the reply post as confirmation by the other member. 7 The information processing device is described in Claim 1 0 The invention described in the document 2011-2004 includes an extraction means for extracting information indicating a contact point that is associated in advance with the telephone number of the sender when a facsimile document is received, and a posting control means for controlling posting of the electronic document to a message exchange service that includes the contact point as a member, with the contact point being the notification destination of an electronic document obtained by digitizing the facsimile document. The posting control means controls the re-posting of the electronic document to the message exchange service if no reply is posted within a predetermined period of time after the electronic document is posted. The information processing system is characterized by the above. The invention described in claim 11 is an information processing system comprising: an extraction means for extracting information indicating a contact point that is pre-associated with the telephone number of the sender of a facsimile document when the facsimile document is received; and a posting control means for controlling the posting of the electronic document to a message exchange service that includes the contact point as a member, with the contact point being the notification destination of an electronic document obtained by digitizing the facsimile document; wherein the relationship between the number of electronic documents and the number of threads of the message exchange service to which the electronic documents are posted is one to one. The invention described in claim 12 is an information processing system characterized by having: an extraction means for extracting, when a facsimile document is received, information indicating a contact point that is pre-assigned to the telephone number of the sender of the facsimile document; a posting control means for controlling the posting of the electronic document to a message exchange service that includes the contact point as a member, with the contact point being the notification destination of the electronic document obtained by digitizing the facsimile document; and a notification control means for, when a reply is posted to the message exchange service with the poster of the electronic document as the notification destination, notifying the sender that the facsimile document has been received at the contact point, if this is the first time that such a reply has been posted. The invention described in claim 13 is an information processing system comprising: an extraction means for extracting information indicating a contact point that is pre-associated with the telephone number of a sender of a facsimile document when the facsimile document is received; a posting control means for controlling the posting of the electronic document to a message exchange service that includes a contact point as a notification destination of an electronic document obtained by digitizing the facsimile document; and a notification control means for controlling the sending of a notification to the sender that the facsimile document has been received by the contact point when a reply is posted to the message exchange service with the poster of the electronic document as the notification destination, wherein the notification control means further controls the sending of the electronic document when the electronic document is posted as the reply, and further comprises a provision control means for controlling the sending of the electronic document to the sender when the notification of the electronic document is confirmed by other members of the message exchange service. Claim 14 The invention described in the document 2010-01-11 includes a function of extracting information indicating a contact point that is associated in advance with the telephone number of the sender when a facsimile document is received, and a function of controlling the posting of the electronic document to a message exchange service that includes the contact point as a member, with the contact point being the notification destination of the electronic document obtained by digitizing the facsimile document; a function of controlling resubmission of the electronic document to the message exchange service if no reply is posted within a predetermined period of time after the electronic document is posted; This is a program to achieve this. The invention described in claim 15 is a program for enabling a computer to perform the following functions: when a facsimile document is received, extract information indicating a contact point that is pre-associated with the telephone number of the sender of the facsimile document; and control the posting of the electronic document to a message exchange service that includes the contact point as a member, with the contact point being the notification destination of the electronic document obtained by digitizing the facsimile document; wherein the program has a one-to-one relationship between the number of electronic documents and the number of threads in the message exchange service to which the electronic documents are posted. The invention described in claim 16 is a program for realizing the following functions on a computer: when a facsimile document is received, extracting information indicating a contact point that is pre-associated with the telephone number of the sender of the facsimile document; a function for controlling the posting of the electronic document, which is an electronic version of the facsimile document, to a message exchange service that includes the contact point as a member, with the contact point as the notification destination of the electronic document; and a function for controlling the posting of a reply to the message exchange service that has the poster of the electronic document as the notification destination, to notify the sender that the facsimile document has been received by the contact point, if this is the first time that a reply has been posted. The invention described in claim 17 is a program for realizing the following functions on a computer: when a facsimile document is received, extracting information indicating a contact point that is pre-associated with the telephone number of the sender of the facsimile document; a function for controlling posting of the electronic document to a message exchange service that includes a contact point as a member of the electronic document obtained by digitizing the facsimile document, with the contact point being the notification destination of the electronic document; and a function for controlling notifying the sender that the facsimile document has been received by the contact point, when a reply is posted to the message exchange service with the poster of the electronic document as the notification destination, wherein the program further controls notifying the sender of the electronic document when the electronic document is posted as the reply; and a function for controlling provision of the electronic document to the sender when the notification of the electronic document is confirmed by other members of the message exchange service. [Effects of the Invention]

[0007] According to the present invention of claim 1, the progress of work using facsimile is displayed in chronological order on a thread of a message exchange service, thereby providing an information processing device that clarifies the progress of work using facsimile and makes it possible to prevent human errors that are likely to occur in work using facsimile. Furthermore, it is possible to prevent received facsimile documents from being left unprocessed. Claim 2 According to the present invention, when a contact receives a reminder from the message exchange service, the contact can immediately grasp the urgency of the matter at a glance. Claim 3 According to the present invention, the progress of work corresponding to one received facsimile document is managed in one thread. This prevents multiple electronic documents from being mixed in one thread, making it easier to manage the progress of work. 。 Claim 4 According to the present invention, The point of contact can notify the sender of the facsimile document by simply posting a message to the message exchange service that the facsimile document has been received. Notification of receipt of a facsimile (e.g. 、「 This prevents multiple "thank you faxes" from being sent. Claim 5 According to the present invention, the counter can select a notification method depending on the situation (for example, the business environment of the client). Claim 6 According to the present invention, when a contact wants to send a document to a facsimile sender, the contact can send the facsimile document simply by digitizing the document and posting it to a message exchange service. Claim 7 According to the present invention, it is possible to prevent a facsimile from being sent to the wrong sender. Claim 8 According to the present invention, whether or not a message has been confirmed by other members is made clear on the thread of the message exchange service. Claim9 According to the present invention, confirmation by other members can be performed by simple input operations using conventional functions. Also, it is possible to know at a glance whether "confirmation" has been performed or not. Claim 1 0 According to the present invention, it is possible to provide an information processing system that clarifies the progress of work using facsimile and makes it possible to prevent human errors that are likely to occur in work using facsimile. Furthermore, it is possible to prevent received facsimile documents from being left unprocessed. According to the present invention of claim 11, it is possible to provide an information processing system that clarifies the progress of work using facsimile and makes it possible to prevent human errors that are likely to occur in work using facsimile. Also, the progress of work corresponding to one received facsimile document is managed in one thread. Therefore, multiple electronic documents are not mixed in one thread, making it easier to manage the progress of work. According to the present invention of claim 12, it is possible to provide an information processing system that clarifies the progress of work using facsimiles and makes it possible to prevent human errors that are likely to occur in work using facsimiles. Also, the contact point can notify the sender of a facsimile document by simply posting a message to a message exchange service that the facsimile has been received. It is also possible to prevent notifications of facsimile receipt from being sent multiple times. According to the present invention of claim 13, it is possible to provide an information processing system that clarifies the progress of work using facsimiles and makes it possible to prevent human errors that are likely to occur in work using facsimiles. Also, the contact point can notify the sender of the facsimile document by simply posting a message to the message exchange service that the facsimile has been received. It is also possible to prevent the facsimile from being sent to the sender by mistake. According to the present invention of claim 14, it is possible to provide a program that clarifies the progress of work using facsimile and makes it possible to prevent human errors that are likely to occur in work using facsimile. Furthermore, it is possible to prevent received facsimile documents from being left unprocessed. According to the present invention of claim 15, it is possible to provide a program that clarifies the progress of work using facsimile and makes it possible to prevent human errors that are likely to occur in work using facsimile. Also, the progress of work corresponding to one received facsimile document is managed in one thread. This prevents multiple electronic documents from being mixed in one thread, making it easier to manage the progress of work. According to the present invention of claim 16, it is possible to provide a program that clarifies the progress of work using facsimiles and makes it possible to prevent human errors that are likely to occur in work using facsimiles. Furthermore, the contact point can notify the sender of a facsimile document by simply posting a message to a message exchange service that the facsimile has been received. It is also possible to prevent notifications of facsimile receipt from being sent multiple times. According to the present invention of claim 17, a program can be provided that clarifies the progress of work using facsimiles and prevents human errors that are likely to occur in work using facsimiles. Furthermore, a contact point can notify the sender of a facsimile document by simply posting a message on a message exchange service that the contact point has received the facsimile. Furthermore, if a contact point wishes to send a document to a facsimile sender, the contact point can send the facsimile document by simply digitizing the document and posting it on a message exchange service. Furthermore, it is possible to prevent the facsimile from being sent to the sender by mistake. [Brief explanation of the drawings]

[0008] [Figure 1] 1 is a diagram showing the overall configuration of an information processing system to which an embodiment of the present invention is applied; [Figure 2] FIG. 2 illustrates a hardware configuration of a management server. [Figure 3] FIG. 2 is a diagram illustrating a hardware configuration of an image transmitting and receiving device. [Figure 4] FIG. 2 is a diagram illustrating a functional configuration of a control unit of the management server. [Figure 5] FIG. 2 is a diagram illustrating a functional configuration of a control unit of the image transmitting and receiving device. [Figure 6] 10 is a flowchart showing the flow of processing by the management server when a facsimile document is received by the image transmitting and receiving device. [Figure 7] 10 is a flowchart showing the flow of processing by the management server when a message is posted to a thread in a group chat. [Figure 8]10 is a flowchart showing a flow of processing performed by the image transmitting and receiving apparatus when a fax document is sent from the outside to the image transmitting and receiving apparatus. [Figure 9] FIG. 10 is a diagram showing a specific example of a group chat screen displayed on a display unit of a client terminal. [Figure 10] FIG. 10 is a diagram showing a specific example of a group chat screen displayed on a display unit of a client terminal. DETAILED DESCRIPTION OF THE INVENTION

[0009] Hereinafter, embodiments of the present invention will be described in detail with reference to the accompanying drawings. <Configuration of information processing system> FIG. 1 is a diagram showing the overall configuration of an information processing system 1 to which this embodiment is applied. The information processing system 1 is configured by connecting a management server 10, an image transmitting / receiving device 30, client terminals 50-1 to 50-n (n is an integer value of 2 or more), and a group chat providing server 70 via a network 90. ​​Although only one image transmitting / receiving device 30 and one group chat providing server 70 are shown in FIG. 1, multiple devices may be connected to the network 90. ​​The network may be, for example, a LAN (Local Area Network), the Internet, or a telephone line.

[0010] The management server 10 is an information processing device that serves as a server for managing the entire information processing system 1. For example, when a facsimile document is received by the image transmitting and receiving device 30, the management server 10 acquires information related to the reception from the image transmitting and receiving device 30 and identifies a notification destination for the facsimile document. The management server 10 then transmits the information related to the identified notification destination to the image transmitting and receiving device 30. The management server 10 also acquires information related to messages posted to the group chat from the group chat providing server 70, evaluates the messages, and provides the result of the evaluation to the image transmitting and receiving device 30.

[0011] In this embodiment, the "notification destination" of a facsimile document refers to an addressee individually specified when the facsimile document is posted to a group chat. Also, the "contact point" of a facsimile document refers to one or more members M in charge of receiving the facsimile document. For example, one or more members M in charge of receiving a purchase order received as a facsimile document, or one or more members M in charge of creating an estimate, are both examples of a contact point.

[0012] The image transmitting / receiving device 30 is an information processing device that transmits and receives electronic documents via the network 90. ​​In this embodiment, the transmission and reception of electronic documents is performed by facsimile, a message exchange service, e-mail, etc. Among these, the "message exchange service" is a group chat. The "electronic documents" transmitted and received via the network 90 are contents of electronic media. Examples of electronic documents include document files and image (still image and moving image) files generated, acquired, or pre-stored in each of the client terminals 50-1 to 50-n. Other examples of electronic documents include document files and image files generated by the image transmitting / receiving device 30 reading a document recorded on a recording medium such as paper, and document files and image files pre-stored in the image transmitting / receiving device 30.

[0013] Each of the client terminals 50-1 to 50-n is an information processing device such as a smartphone, personal computer, or tablet terminal used by each of the members M1 to Mn who are part of the same group G. Each of the client terminals 50-1 to 50-n displays a group chat screen used by each of the members M1 to Mn. Hereinafter, when it is not necessary to distinguish between the client terminals 50-1 to 50-n and the members M1 to Mn, they will be collectively referred to as the client terminal 50 and the member M. Note that while FIG. 1 illustrates only one group G consisting of members M1 to Mn, multiple groups G may exist, and in this case, a given member M may belong to multiple groups G.

[0014] The group chat providing server 70 is an information processing device that serves as a server that provides group chat to member M. When a message is posted to a group chat thread, the group chat providing server 70 transmits information about the message as message information to the management server 10. Note that the person managing the group chat providing server 70 may be the same as the person managing the management server 10, or may be different.

[0015] <Hardware configuration of the management server> FIG. 2 is a diagram showing the hardware configuration of the management server 10. As shown in FIG. The management server 10 has a control unit 11, a memory 12, a storage unit 13, a communication unit 14, an operation unit 15, and a display unit 16. These units are connected by a data bus, an address bus, a PCI (Peripheral Component Interconnect) bus, etc.

[0016] The control unit 11 is a processor that controls the operation of the management server 10 through the execution of various software such as an OS (operating system) and application software. The control unit 11 is configured, for example, by a CPU (Central Processing Unit). The memory 12 is a storage area that stores various software and data used for executing the software, and is used as a working area for calculations. The memory 12 is configured, for example, by a RAM (Random Access Memory).

[0017] The storage unit 13 is a storage area that stores input data for various software programs and output data from various software programs, and stores databases that store various types of information. The storage unit 13 is configured, for example, with an HDD (Hard Disk Drive), SSD (Solid State Drive), semiconductor memory, etc., used to store programs and various setting data. The communication unit 14 transmits and receives data via the network 90. ​​The communication unit 14 transmits and receives data to and from, for example, the client terminal 50 and the group chat providing server 70.

[0018] The operation unit 15 is configured with, for example, a keyboard, a mouse, mechanical buttons, and switches, and accepts input operations. The operation unit 15 also includes a touch sensor that forms a touch panel integrally with the display unit 16. The display unit 16 displays images, text information, and the like. The display unit 16 is configured with, for example, a liquid crystal display or an organic EL (Electro Luminescence) display used to display information.

[0019] <Hardware configuration of the image transmission / reception device> FIG. 3 is a diagram showing the hardware configuration of the image transmitting and receiving device 30. As shown in FIG. The image transmitting / receiving device 30 has the same hardware configuration as the management server 10 shown in Fig. 2, except for the communication unit 34 and the reading unit 37. That is, the image transmitting / receiving device 30 has a control unit 31 configured with a processor such as a CPU, a memory 32 configured with a storage area such as RAM, and a storage unit 33 configured with a storage area such as an HDD, an SSD, or semiconductor memory. It also has an operation unit 35 configured with a keyboard, a mouse, a touch panel, etc., and a display unit 36 ​​configured with a liquid crystal display, an organic EL display, etc. These units are connected by a data bus, an address bus, a PCI bus, etc.

[0020] The communication unit 34 transmits and receives data to and from the management server 10, the client terminal 50, the group chat providing server 70, external parties, etc. via the network 90. ​​If the network 90 is a telephone line, the communication unit 34 transmits and receives facsimile documents to and from external parties.

[0021] The reading unit 37 reads a document recorded on a recording medium such as paper. The reading unit 37 is configured, for example, with a CCD scanner that uses a lens to reduce the reflected light of light irradiated onto an original from a light source and receives the light with a CCD (Charge Coupled Device), or a CIS scanner that uses a CIS (Contact Image Sensor) to receive the reflected light of light sequentially irradiated onto an original from an LED light source.

[0022] <Hardware configuration of client terminal and group chat server> The hardware configuration of the client terminal 50 and the group chat providing server 70 is similar to the hardware configuration of the management server 10 shown in Fig. 2. Therefore, illustrations and descriptions of the hardware configuration of the client terminal 50 and the group chat providing server 70 will be omitted.

[0023] <Functional configuration of the control unit of the management server> FIG. 4 is a diagram showing the functional configuration of the control unit 11 of the management server 10. As shown in FIG. The control unit 11 of the management server 10 functions as a reception information acquisition unit 101, a contact information extraction unit 102, a notification destination identification unit 103, a notification destination information transmission control unit 104, a message information acquisition unit 105, a message judgment unit 106, and a judgment result transmission control unit 107.

[0024] The reception information acquisition unit 101 acquires reception information transmitted from the image transmitting / receiving device 30. Here, "reception information" refers to information related to the reception of a facsimile. The reception information includes information such as the telephone number of the sender of the facsimile document and the date and time of reception. In this embodiment, the database of the storage unit 13 stores contact information indicating the contact point responsible for receiving the facsimile document in association with the telephone number of the sender of the facsimile document.

[0025] The contact information extraction unit 102 extracts contact information corresponding to the telephone number of the sender of the facsimile document from one or more pieces of contact information stored in the database of the storage unit 13. The extracted contact information includes information that can identify one or more members M who will be the contacts responsible for receiving the facsimile document.

[0026] The contact information extraction unit 102 extracts predetermined contact information when there is no contact information corresponding to the telephone number of the sender of the facsimile document among one or more pieces of contact information stored in the database of the storage unit 13. The predetermined contact information may be, for example, information that can identify one or more members M belonging to a department in charge of receiving orders from business partners.

[0027] The notification destination specification unit 103 specifies a contact point to which the facsimile document received by the image transmitting / receiving device 30 is to be notified. Specifically, the notification destination specification unit 103 specifies one or more members M to which the notification is to be made, based on the contact information extracted by the contact information extraction unit 102.

[0028] The notification destination information transmission control unit 104 controls the image transmission / reception device 30 to post a message addressed to the notification destination, and controls the transmission of information regarding the notification destination identified by the notification destination identification unit 103 to the image transmission / reception device 30 as notification destination information.

[0029] The message information acquisition unit 105 acquires, as message information, information relating to a message posted to a group chat, which is sent from the group chat providing server 70 when a message is posted to a group chat thread. The message information acquired by the message information acquisition unit 105 includes information necessary for determining the format of the message posted to the group chat, such as the date and time the message was posted, the poster of the message, the recipient of the message, the content of the message, and whether or not an electronic document is attached to the message.

[0030] The timing at which the message information acquisition unit 105 acquires message information is not particularly limited. Message information may be acquired immediately after a message is posted to a group chat. Alternatively, a batch of message information may be acquired at predetermined intervals (for example, every 30 minutes, every 2 hours, etc.). The message information acquired by the message information acquisition unit 105 is stored in a database in the storage unit 13.

[0031] The message determination unit 106 determines the type of message posted to the group chat based on the message information acquired by the message information acquisition unit 105. For example, the message determination unit 106 determines whether the message posted to the group chat was posted from the image transmission / reception device 30 to notify the contact point of a facsimile document.

[0032] As a result of the determination by the message determination unit 106, it is assumed that among the messages posted to the group chat, there is one posted from the image transmitting / receiving device 30 to notify the contact point of a facsimile document. In this case, the message determination unit 106 further determines whether there is a message among those messages to which no reply has been received even after a predetermined period has passed since the message was posted to the group chat. Here, whether the predetermined period has passed is determined based on the posting date and time of the message included in the message information stored in the database of the storage unit 13.

[0033] Also, for example, the message determination unit 106 determines whether the message posted to the group chat is the first reply posted from the contact point that was designated as the notification destination of the facsimile document to the image transmitting and receiving device 30. Also, for example, the message determination unit 106 determines whether the message posted to the group chat is a request to the image transmitting and receiving device 30 to transmit the facsimile document.

[0034] The determination result transmission control unit 107 controls transmission of the message determination result by the message determination unit 106 to the image transmitting / receiving device 30. For example, the determination result transmission control unit 107 controls transmission of information, as a result of message determination by the message determination unit 106, to the image transmitting / receiving device 30 regarding messages that have been posted from the image transmitting / receiving device 30 to notify the window of a facsimile document and that have not received a reply even after a predetermined period of time has elapsed since the posting.

[0035] Also, for example, the judgment result transmission control unit 107 controls the transmission to the image transmission / reception device 30 of information regarding the first reply message posted to the image transmission / reception device 30 from the contact point designated as the notification destination of the facsimile document as a result of the message judgment by the message judgment unit 106.

[0036] Also, for example, the judgment result transmission control unit 107 controls the transmission of information regarding a message posted to request the image transmitting / receiving device 30 to send a facsimile document as a result of the message judgment by the message judgment unit 106 to the image transmitting / receiving device 30.

[0037] <Functional configuration of the image transmission / reception device> FIG. 5 is a diagram showing the functional configuration of the image transmitting and receiving device 30. As shown in FIG. The control unit 31 of the image transmission / reception device 30 includes a facsimile reception control unit 301, a reception information generation unit 302, a reception information transmission control unit 303, a notification destination information acquisition unit 304, a posting control unit 305, a judgment result acquisition unit 306, and a facsimile transmission control unit 307.

[0038] The facsimile reception control unit 301 controls the communication unit 34 to receive a facsimile document sent from an external source. The facsimile document received under the control of the facsimile reception control unit 301 is converted into a format that can be attached to a message posted to the group chat and saved. Here, "converting into a format that can be attached to a message" means, for example, converting into a PDF file.

[0039] When a facsimile document is received under the control of the facsimile reception control unit 301, the reception information generation unit 302 generates reception information, which is information related to the reception of the facsimile. The reception information transmission control unit 303 controls the transmission of the reception information generated by the reception information generation unit 302 to the management server 10. As described above, the reception information transmitted to the management server 10 includes information required for the management server 10 to identify the notification destination, such as the telephone number of the sender of the facsimile document and the date and time of reception.

[0040] The notification destination information acquisition unit 304 acquires the notification destination information transmitted from the management server 10. As described above, the notification destination information includes information about one or more members M who are to be notified of the received facsimile document, and therefore, it becomes possible to post a group chat message to one or more members M identified by the notification destination information.

[0041] The posting control unit 305 controls the posting of a message to which an electronic document obtained by digitizing a facsimile document is attached, to a group chat thread. The image transmitting and receiving device 30 is given authority to participate in the group chat in advance. Therefore, the image transmitting and receiving device 30 can post messages to the group chat thread in the same way as members M1 to Mn, and can be designated as a message destination.

[0042] Furthermore, when posting this message, the posting control unit 305 creates a new thread. As a result, when one facsimile document is received, a new thread corresponding to this facsimile document is automatically created. The notification destination of the message to which the electronic document obtained by digitizing the facsimile document is attached is one or more members M identified from the notification destination information acquired by the notification destination information acquisition unit 304. Note that a specific example of a group chat in which a message posted by the posting control unit 305 is displayed will be described later with reference to FIGS. 9 and 10.

[0043] Furthermore, if the result of the determination acquired by the determination result acquisition unit 306 is information about a message posted from the image transmitting / receiving device 30 to notify the contact point of a facsimile document, and that has not received a reply within a predetermined period of time since posting, the posting control unit 305 reposts the message to that contact point. This reposting makes it possible to act as a reminder.

[0044] The determination result acquisition unit 306 acquires the determination result transmitted from the management server 10. The determination result transmitted from the management server 10 includes, for example, information about messages posted from the image transmitting / receiving device 30 to notify a counter of a facsimile document, which have not received a reply even after a predetermined period has elapsed since posting, information about the first reply message posted from the counter to which the facsimile document was notified to the image transmitting / receiving device 30, information about a message posted to request the image transmitting / receiving device 30 to send a facsimile document, and the like.

[0045] Based on the determination result acquired by the determination result acquisition unit 306, the facsimile transmission control unit 307 controls the transmission of a facsimile document from the communication unit 34 to the outside via the network 90 (in this case, a telephone line). For example, assume that the determination result is information regarding the first reply message posted to the image transmitting / receiving device 30 from the contact point designated as the notification destination of the facsimile document. In this case, the facsimile transmission control unit 307 transmits a facsimile document to the orderer, with the purpose of conveying gratitude to the business partner for the order. In this embodiment, such a facsimile document is called a "thank you fax."

[0046] Also, for example, suppose the result of the determination is information about a message posted to request the image transmitting / receiving device 30 to transmit a facsimile document. In this case, the facsimile transmission control unit 307 controls the communication unit 34 to transmit the requested facsimile document to the outside via the network 90 (in this case, a telephone line).

[0047] When requesting the image transmitting / receiving device 30 to transmit a facsimile document by message, for example, an electronic document obtained by digitizing the target facsimile document may be attached to the reply message. Also, for example, information for accessing the electronic document obtained by digitizing the target facsimile document may be displayed in the message. Here, an example of the "information for accessing the electronic document" is a URL (Uniform Resource Locator). The target facsimile document may be, for example, an estimate or a purchase order.

[0048] Furthermore, the facsimile transmission control unit 307 may be configured to require prior approval from a member M other than the member M who requested the transmission of the facsimile document when transmitting the facsimile document. The method of prior approval is not particularly limited, and, for example, prior approval may be obtained by the other member M performing a predetermined input operation on the message requesting the transmission of the facsimile document. In this case, the "predetermined input operation" is, for example, an operation of pressing a so-called "Like button" provided in the message requesting the transmission of the facsimile document.

[0049] <Administration Server Processing> 6 and 7 are flowcharts showing the flow of processing by the management server 10. FIG. Fig. 6 shows the flow of processing by the management server 10 when a facsimile document is received by the image transmitting / receiving device 30. As shown in Fig. 6, when reception information is sent from the image transmitting / receiving device 30 as information relating to the reception of a facsimile (YES in step 401), the management server 10 acquires the reception information (step 402).

[0050] On the other hand, if no reception information has been transmitted from the image transmitting and receiving device 30 (NO in step 401), the management server 10 repeats step 401 until reception information is transmitted from the image transmitting and receiving device 30.

[0051] If the contact information stored in the database of the memory unit 13 contains contact information corresponding to the telephone number of the sender of the facsimile document (YES in step 403), the management server 10 extracts the contact information (step 404) and identifies one or more members M who will serve as the contact as the notification recipients (step 405).

[0052] On the other hand, if there is no contact information corresponding to the telephone number of the sender of the facsimile document among the one or more pieces of contact information stored in the database of the storage unit 13 (NO in step 403), the management server 10 extracts predetermined contact information (step 406) and specifies one or more members M who will be the predetermined contacts as notification recipients (step 407). For example, one or more members M who belong to a department in charge of receiving orders from business partners are specified as notification recipients.

[0053] The management server 10 controls to transmit information about the identified notification destination to the image transmitting / receiving device 30 as notification destination information (step 408). This completes the processing of the management server 10 when the image transmitting / receiving device 30 receives a facsimile document.

[0054] 7 shows the flow of processing by the management server 10 when a message is posted to a group chat thread. As shown in FIG. 7, when message information is sent from the group chat providing server 70 (YES in step 501), the management server 10 acquires the message information (step 502).

[0055] On the other hand, if no message information has been sent from the group chat providing server 70 (NO in step 501), the management server 10 repeats step 501 until message information is sent from the group chat providing server 70.

[0056] The management server 10 judges the messages posted to the group chat based on the acquired message information. If the judgment of the messages by the management server 10 shows that the posted messages include messages posted from the image transmitting / receiving device 30 to notify the contact point of a facsimile document (YES in step 503) and that there are messages among them to which no reply has been received even after a predetermined period of time has passed (YES in step 504), the management server 10 performs control to transmit information about the messages to which no reply has been received even after a predetermined period of time has passed to the image transmitting / receiving device 30 (step 505).

[0057] On the other hand, if there are no messages posted to the group chat from the image transmitting / receiving device 30 to notify the contact point of a facsimile document (NO in step 503), or if there are no messages that have not received a reply even after a predetermined period of time has passed (NO in step 504), the processing of the management server 10 proceeds to step 506.

[0058] If the management server 10 determines that the message posted to the group chat is the first reply from the contact point designated as the recipient of the facsimile document (YES in step 506), the management server 10 controls the transmission of information about the first reply message posted from the contact point designated as the recipient of the facsimile document to the image transmission / reception device 30 (step 507).

[0059] On the other hand, if the message posted to the group chat is not the first reply from the contact point to which the facsimile document was notified (NO in step 506), the processing of the management server 10 proceeds to step 508.

[0060] If the management server 10 determines that the message posted to the group chat is a request to the image transmitting / receiving device 30 to send a facsimile document (YES in step 508), the management server 10 controls the sending of information about the message posted to request the image transmitting / receiving device 30 to send a facsimile document to the image transmitting / receiving device 30 (step 509).

[0061] On the other hand, if the message posted to the group chat does not request the image transmitting / receiving device 30 to transmit a facsimile document (NO in step 508), the processing of the management server 10 ends.

[0062] <Processing of image transmitting / receiving device> FIG. 8 is a flowchart showing the flow of processing by the image transmitting and receiving device 30. Fig. 8 shows the flow of processing by the image transmitting and receiving device 30 when a facsimile document is sent from outside to the image transmitting and receiving device 30. As shown in Fig. 8, when the image transmitting and receiving device 30 receives a facsimile document sent from outside (YES in step 601), it generates reception information, which is information related to the reception of the facsimile (step 602).

[0063] The image transmitting / receiving device 30 controls to transmit the reception information generated in step 602 to the management server 10 (step 603). On the other hand, if no facsimile document has been transmitted from the outside (NO in step 601), the image transmitting / receiving device 30 repeats step 601 until a facsimile document is transmitted from the outside.

[0064] When the image transmitting / receiving device 30 receives notification destination information from the management server 10 (YES in step 604), it acquires the notification destination information (step 605) and posts the electronic document obtained by digitizing the facsimile document to the notification destination (step 606). On the other hand, if the notification destination information has not been received (NO in step 604), the image transmitting / receiving device 30 repeats step 604 until the notification destination information is received from the management server 10.

[0065] When the image transmitting / receiving device 30 receives the result of the judgment on the message posted to the group chat from the management server 10 (YES in step 607), the image transmitting / receiving device 30 acquires the result of the judgment (step 608) and proceeds to step 609. On the other hand, if the result of the judgment has not been received from the management server 10 (NO in step 607), the image transmitting / receiving device 30 repeats step 607 until the result of the judgment on the message is received from the management server 10.

[0066] If the result of the determination obtained by the image transmitting and receiving device 30 is information about a message posted from the image transmitting and receiving device 30 to notify a contact point of a facsimile document, and no reply has been received within a predetermined period of time since the posting (YES in step 609), the message addressed to the contact point is reposted (step 610). The reposted message may include information indicating the period of time that has passed since the previous posting.

[0067] On the other hand, if the result of the judgment obtained by the image transmission / reception device 30 is not information about a message posted from the image transmission / reception device 30 to notify the counter of a facsimile document, and which has not received a reply even after a predetermined period of time has passed since posting (NO in step 609), the processing of the image transmission / reception device 30 proceeds to step 611.

[0068] If the result of the determination acquired by the image transmitting and receiving device 30 is information about the first reply message posted to the image transmitting and receiving device 30 from the contact point designated as the notification destination of the facsimile document (YES in step 611), a thank you fax is sent to the sender of the facsimile document (step 612), thereby completing the processing of the image transmitting and receiving device 30.

[0069] On the other hand, if the result of the judgment obtained by the image transmission / reception device 30 is not information regarding the first reply message posted to the image transmission / reception device 30 from the contact point to which the facsimile document was notified (NO in step 611), the processing of the image transmission / reception device 30 proceeds to step 613.

[0070] If the result of the determination obtained by the image transmitting / receiving device 30 is information regarding a message posted to request the image transmitting / receiving device 30 to send a facsimile document (YES in step 613), the image transmitting / receiving device 30 controls the sending of the requested facsimile document to the outside (step 614).

[0071] On the other hand, if the result of the judgment obtained by the image transmitting / receiving device 30 is not information regarding a message posted to request the image transmitting / receiving device 30 to send a facsimile document (NO in step 613), the processing of the image transmitting / receiving device 30 ends.

[0072] <Example> 9 and 10 are diagrams showing specific examples of group chat screens displayed on the display unit of the client terminal 50. FIG. The group chat screen displayed on the display unit of the client terminal 50 is made up of one or more threads T1 to Tp (p is an integer value of 1 or more), each containing one or more messages E1 to Em (m is an integer value of 1 or more). As an example, Fig. 9 shows a thread T1 that is automatically created for each document when the image transmitting / receiving device 30 receives a facsimile document from outside. Messages E1 to E6 are posted in that order in thread T1.

[0073] Among messages E1 to E6 in thread T1, message E1 is a message posted by the image transmitting and receiving device 30 to the contact point specified as the notification destination after receiving a facsimile document from the outside. In the example of Fig. 9, the facsimile document received from the outside is a purchase order from a business partner.

[0074] Message E1 indicates that the poster is "Multifunction Printer 1," the title of thread T1 is "We have received an order from XX Co., Ltd.", and that the contact point members M identified as the notification recipients are "Mr. A" and "Mr. B." The body of message E1 also states "Please process the order," and includes an attached digital document W1 (file name "XX Co., Ltd..pdf"), which is a digitalized version of the purchase order received by facsimile.

[0075] Of messages E1 to E6, message E2 is a reply message from the contact point that was the notification destination of the facsimile document. Message E2 indicates that the poster is "A" (member M) and that the notification destination is "multifunction machine 1" (image transmitting / receiving device 30). The body of message E2 also states, "I will handle it."

[0076] Among messages E1 to E6, message E3 is a message posted by the image transmitting / receiving device 30 to notify group chat member M that a thank you fax has been sent. Specifically, message E3 indicates that the poster is "Multifunction device 1" (image transmitting / receiving device 30). The text of message E3 also states, "A thank you fax has been sent."

[0077] Of messages E1 to E6, message E4 is a message posted by member M, who is the recipient of a facsimile document, to request approval of a quotation that he or she has created from another member M (e.g., a superior). Specifically, message E4 indicates that "A" (member M), who created the quotation, is the poster, and that "B" (member M), who approved the quotation, is the recipient. The body of message E4 also states, "I have created a quotation. Please approve it," and includes attached electronic document W2 (file name "quote.pdf"), which is a computerized version of the quotation created by "A" (member M).

[0078] Of messages E1 to E6, message E5 is a message posted by member M, who was requested to approve the quotation, when he approved the quotation. Specifically, message E5 indicates that "B" (member M), the person who approved the quotation, is the poster, and that "A" (member M), the creator of the quotation, is the recipient. The body of message E5 also states, "I have confirmed it. It's OK."

[0079] Of messages E1 to E6, message E6 is a message posted by "A" (member M), the creator of the estimate, when requesting the image transmitting and receiving device 30 to transmit the estimate by facsimile. Specifically, message E6 indicates that "A" (member M), the creator of the estimate, is the poster, and that the image transmitting and receiving device 30, which will transmit the estimate as a facsimile document, is the notification destination. The body of message E6 also states "Please send it," and includes an attached electronic document W2 (file name "quote.pdf"), which is an electronic version of the estimate approved by "B" (member M).

[0080] 10 shows an example of a group chat screen displayed on the display unit of the client terminal 50, showing threads T11 and T12 that are automatically created for each document when the image transmitting and receiving device 30 receives a facsimile document from outside. Messages E11 to E14 have been posted in that order in thread T11. Message E21 has been posted in thread T12.

[0081] Of the messages E11 to E14 in thread T11, messages E11 to E13 are similar to messages E1 to E3 in thread T1 in Fig. 9. That is, message E11 is a message posted by the image transmitting and receiving device 30, which received a facsimile document from outside, to the contact point identified as the notification destination. Message E12 is a reply message from the contact point identified as the notification destination of the facsimile document. Message E13 is a message posted by the image transmitting and receiving device 30 to notify group chat member M that a thank you fax has been sent.

[0082] Among messages E11 to E14, message E14 is a reminder message reposted from the image transmitting / receiving device 30 to the contact point identified as the notification destination of the facsimile document. Message E14 is posted to the contact point for the case whose processing has not progressed even after a predetermined period has elapsed since the image transmitting / receiving device 30 received the facsimile document from outside.

[0083] Specifically, message E14 indicates that the image transmitting / receiving device 30 (multifunction device 1) that received the purchase order is the poster, and that "A" (member M) and "B" (member M), who are the contact points responsible for receiving the purchase order, are the notification recipients. The text of message E14 also states, "XX days have passed, but the processing has not been completed. Please process as soon as possible." In this case, the "predetermined period" is "XX days."

[0084] Like message E11 in thread T11, message E21 in thread T12 is a message posted by the image transmitting and receiving device 30, which received a facsimile document from outside, to the counter specified as the notification destination. Comparing message E11 in thread T11 and message E21 in thread T12, they have in common that the poster is "multifunction device 1," the members M at the counter specified as the notification destination are "Mr. A" and "Mr. B," and the message body is "Please process the order."

[0085] However, the corresponding purchase orders (faxed documents) are different between thread T11 and thread T12. Specifically, the title of thread T11 is "We have received an order from XX Co., Ltd.", while the title of thread T12 is "We have received an order from △△ Co., Ltd.". Also, the file name of electronic document W11 attached to message E11 in thread T11 is "XX Co., Ltd..pdf," while the file name of electronic document W21 attached to message E21 in thread T12 is "△△ Co., Ltd..pdf." As a result, message E11 in thread T11 and message E21 in thread T12 were posted to different threads.

[0086] Thus, in this embodiment, when the image transmitting / receiving device 30 receives a purchase order transmitted externally as a facsimile document, a thread such as thread T1 in Fig. 9 or threads T11 and T12 in Fig. 10 is automatically created for each purchase order, and an electronic document W1, which is an electronic version of the received purchase order, is posted. At this time, "A" (member M) and "B" (member M), who will be the contact points for receiving the purchase order, are specified as notification recipients. Therefore, "A" (member M) and "B" (member M) can easily know that the purchase order has been received by facsimile simply by visually checking the automatically created thread.

[0087] Furthermore, according to this embodiment, threads facilitate the sending of thank-you faxes, the approval of quotations corresponding to received purchase orders, the sending of approved quotations by facsimile, and progress management of overdue cases, etc. Furthermore, by using a so-called pinning function using pins P shown in Figures 9 and 10, threads with pins P can be extracted later, making it possible to extract and manage only unprocessed cases.

[0088] Although the present embodiment has been described above, the present invention is not limited to the above-described embodiment. Furthermore, the effects of the present invention are not limited to those described in the above-described embodiment. For example, the system configuration shown in FIG. 1 and the hardware configurations shown in FIGS. 2 and 3 are merely examples for achieving the object of the present invention and are not particularly limited. Furthermore, the functional configurations shown in FIGS. 4 and 5 are also merely examples and are not particularly limited. It is sufficient that the information processing system 1 of FIG. 1 is provided with a function that can execute the above-described processing as a whole, and the functional configuration used to realize this function is not limited to the examples of FIGS. 4 and 5.

[0089] 6 to 8 are merely examples and are not particularly limited. The steps do not necessarily have to be performed in chronological order, but may be performed in parallel or individually. Furthermore, the screens shown in FIGS. 9 and 10 are merely examples of service screens for the message exchange service and are not particularly limited. Any user interface that enables the message exchange service to be implemented may be employed.

[0090] Furthermore, in the above-described embodiment, the management server 10 is configured to determine messages posted to group chat threads, but the present invention is not limited to this configuration. For example, the image transmitting and receiving device 30 may be configured to determine messages posted to group chat threads on its own. In this case, for example, the message information acquisition unit 105 and message determination unit 106 in FIG. 4 can be configured to function in the control unit 31 of the image transmitting and receiving device 30, rather than the control unit 11 of the management server 10. Also, a database in which contact information is associated with the telephone number of the sender of a facsimile document can be stored in the storage unit 33 of the image transmitting and receiving device 30.

[0091] In the above embodiment, when a purchase order is sent as a facsimile document from a supplier, a thank you fax is sent from the image transmitting / receiving device 30 to convey gratitude to the supplier for placing the order, but the present invention is not limited to this configuration. For example, if the supplier who sent the purchase order has an information processing device that can receive e-mail via the network 90, an e-mail may be sent from the image transmitting / receiving device 30 to convey gratitude to the supplier for placing the order. [Explanation of symbols]

[0092] 1...information processing system, 10...management server, 11...control unit, 30...image transmission / reception device, 31...control unit, 50...client terminal, 70...group chat providing server, 90...network, 101...received information acquisition unit, 102...contact information extraction unit, 103...notification destination identification unit, 104...notification destination information transmission control unit, 105...message information acquisition unit, 106...message judgment unit, 107...judgment result transmission control unit, 301...fax reception control unit, 302...received information generation unit, 303...received information transmission control unit, 304...notification destination information acquisition unit, 305...posting control unit, 306...judgment result acquisition unit, 307...fax transmission control unit

Claims

1. a processor; When the processor receives a facsimile document, it extracts information indicating a contact point that is pre-associated with the telephone number of the sender of the facsimile document, a notification destination of the electronic document obtained by digitizing the facsimile document is set as the contact point, and control is performed to post the electronic document to a message exchange service that includes the contact point as a member; If a reply is not posted within a predetermined period of time after the posting of the electronic document, the electronic document is reposted to the message exchange service. Information processing device.

2. The processor controls the resubmission of the facsimile document by further posting information indicating a period of time that has elapsed since the facsimile document was received. The information processing device according to claim 1 .

3. A processor is provided, When the processor receives a facsimile document, it extracts information indicating a contact point that is pre-associated with the telephone number of the sender of the facsimile document, a notification destination of the electronic document obtained by digitizing the facsimile document is set as the contact point, and control is performed to post the electronic document to a message exchange service that includes the contact point as a member; The number of the electronic documents and the number of threads of the message exchange service to which the electronic documents are posted have a one-to-one relationship. Information processing device.

4. A processor is provided, When the processor receives a facsimile document, it extracts information indicating a contact point that is pre-associated with the telephone number of the sender of the facsimile document, a notification destination of the electronic document obtained by digitizing the facsimile document is set as the contact point, and control is performed to post the electronic document to a message exchange service that includes the contact point as a member; When a reply is posted to the message exchange service with the poster of the electronic document as the notification destination, if this is the first time that the reply has been posted, control is performed to notify the sender that the facsimile document has been received at the counter. Information processing device.

5. The processor controls the sending of a notification of receipt to the sender at the counter by transmitting the notification of receipt to the sender by a pre-specified communication method. The information processing device according to claim 4 .

6. The processor further controls, when the electronic document is posted as the reply, to notify the sender of the electronic document. The information processing device according to claim 4 .

7. A processor is provided, When the processor receives a facsimile document, it extracts information indicating a contact point that is pre-associated with the telephone number of the sender of the facsimile document, a notification destination of the electronic document obtained by digitizing the facsimile document is set as the contact point, and control is performed to post the electronic document to a message exchange service that includes the contact point as a member; When a reply message addressed to the sender of the electronic document is posted to the message exchange service, control is performed to notify the sender that the facsimile document has been received at the counter; When the electronic document is posted as the reply, the electronic document is further notified to the sender. When the notification of the electronic document is confirmed by other members of the message exchange service, the electronic document is provided to the sender. Information processing device.

8. the processor controls to provide the electronic document to the sender when the other member posts a confirmation indicating completion of the confirmation by the other member. The information processing device according to claim 7 .

9. the processor controls to provide the electronic document to the sender when the other member performs an input operation on the reply posting indicating completion of the confirmation by the other member as the confirmation by the other member. The information processing device according to claim 7 .

10. an extracting means for extracting information indicating a contact point that is associated in advance with the telephone number of the sender when the facsimile document is received; a posting control means for controlling posting of the electronic document obtained by digitizing the facsimile document to a message exchange service that includes the contact point as a notification destination of the electronic document; and The information processing system is characterized in that the posting control means controls the re-posting of the electronic document to the message exchange service if no reply is posted within a predetermined period of time after the electronic document is posted.

11. An extracting means for extracting information indicating a contact point that is pre-associated with the telephone number of the sender when a facsimile document is received; a posting control means for controlling posting of the electronic document obtained by digitizing the facsimile document to a message exchange service that includes the contact point as a notification destination of the electronic document; and An information processing system characterized in that the number of said electronic documents and the number of threads of said message exchange service to which said electronic documents are posted have a one-to-one relationship.

12. An extracting means for extracting information indicating a contact point that is pre-associated with the telephone number of the sender when a facsimile document is received; a posting control means for controlling posting of the electronic document obtained by digitizing the facsimile document to a message exchange service that includes the contact point as a notification destination of the electronic document; a notification control means for controlling, when a reply addressed to the sender of the electronic document is posted to the message exchange service and the reply is posted for the first time, notifying the sender that the facsimile document has been received at the counter; An information processing system comprising:

13. An extracting means for extracting information indicating a contact point that is pre-associated with the telephone number of the sender when a facsimile document is received; a posting control means for controlling posting of the electronic document obtained by digitizing the facsimile document to a message exchange service that includes the contact point as a notification destination of the electronic document; a notification control means for controlling, when a reply message addressed to the sender of the electronic document is posted to the message exchange service, to notify the sender that the facsimile document has been received at the counter; and the notification control means further controls, when the electronic document is posted as the reply, the notification of the electronic document to the sender; An information processing system further comprising a provision control means for controlling provision of the electronic document to the sender when the notification of the electronic document is confirmed by other members of the message exchange service.

14. On the computer, When a facsimile document is received, a function of extracting information indicating a contact point that is pre-associated with the telephone number of the sender; a function of controlling the posting of the electronic document obtained by digitizing the facsimile document to a message exchange service that includes the contact point as a notification destination of the electronic document; a function of controlling resubmission of the electronic document to the message exchange service if no reply is posted within a predetermined period of time after the electronic document is posted; A program to achieve this.

15. A computer comprising: When a facsimile document is received, a function of extracting information indicating a contact point that is pre-associated with the telephone number of the sender; a function of controlling the posting of the electronic document obtained by digitizing the facsimile document to a message exchange service that includes the contact point as a notification destination of the electronic document; A program for realizing the above, A program in which the number of electronic documents has a one-to-one relationship with the number of threads of the message exchange service to which the electronic documents are posted.

16. A computer comprising: When a facsimile document is received, a function of extracting information indicating a contact point that is pre-associated with the telephone number of the sender; a function of controlling the posting of the electronic document obtained by digitizing the facsimile document to a message exchange service that includes the contact point as a notification destination of the electronic document; a function of controlling, when a reply addressed to the sender of the electronic document is posted to the message exchange service and the reply is posted for the first time, notifying the sender that the facsimile document has been received at the counter; A program to achieve this.

17. A computer comprising: When a facsimile document is received, a function of extracting information indicating a contact point that is pre-associated with the telephone number of the sender; a function of controlling the posting of the electronic document obtained by digitizing the facsimile document to a message exchange service that includes the contact point as a notification destination of the electronic document; a function of controlling the sending of a reply to the message exchange service, when the reply is addressed to the sender of the electronic document, to notify the sender that the facsimile document has been received at the counter; A program for realizing the above, a function of further controlling, when the electronic document is posted as the reply, the notification of the electronic document to the sender; a function for controlling the provision of the electronic document to the sender when the notification of the electronic document is confirmed by other members of the message exchange service; A program to achieve this.

Images