Information Management System

Abstract

To provide an information management system capable of easily finding desired information.SOLUTION: In repair results information, a plurality of sections (repair codes) based on content of defect are defined, one option is defined from among a plurality of options showing a specific example of the content of defect for each section, and the plurality of sections are weighted based on predetermined criteria. A control device 10 can execute, when offer information is input to a portable terminal 20, option determination processing (a step S12) for determining an option for each of the plurality of sections relative to the offer information, and first retrieval processing (Steps S13 and S14) in which an option of each of the plurality of sections of repair results information and an option of each of the plurality of sections of the offer information are compared and the repair result information in which a total of weighting value of the segment whose option matches is specified as the repair results information in which the offer information and content of defect are similar.SELECTED DRAWING: Figure 5

Description

[Technical Field]

[0001] The present invention relates to a technology for an information management system that manages information related to buildings. [Background technology]

[0002] Conventionally, information management systems for managing information about buildings have been publicly known, as described in Patent Document 1, for example.

[0003] Patent Document 1 describes an information management system that includes a database that stores (registers) information about buildings and a terminal connected to the database via a communication network. The terminal includes a search means that performs a search process on the information stored in the database by entering a predetermined input into a search screen, and displays the search results on the screen.

[0004] However, depending on how the search screen is entered, the number of search results may be too large or too small. If the number of search results is too large, it is difficult to find the desired information among the search results. On the other hand, if the number of search results is too small, the desired information may be omitted from the search results. Thus, conventional techniques have had the problem of making it difficult to find the desired information. [Prior art documents] [Patent documents]

[0005] [Patent Document 1] Japanese Patent Application Laid-Open No. 2006-285355 Summary of the Invention [Problem to be solved by the invention]

[0006] The present invention has been made in view of the above circumstances, and an object of the present invention is to provide an information management system that makes it easy to find desired information. [Means for solving the problem]

[0007] The problem to be solved by the present invention is as described above, and the means for solving this problem will now be described.

[0008] That is, in claim 1, the system comprises a storage unit that stores repair result information regarding repair work carried out for defects in a building, an input unit to which offered information regarding an offer for a defect in a building is input, and a search unit that searches the stored repair result information for repair result information having a defect content similar to that of the acquired offered information, wherein the repair result information is divided into a plurality of categories based on the content of the defect, and for each category, one option is set from a plurality of options showing a specific example of the content of the defect, and the plurality of categories are weighted based on a predetermined criterion, and when the offer information is input to the input unit, the search unit: Using AI an option determination process for determining the option for each of the plurality of categories for the offered information; and a first search process for comparing the option for each of the plurality of categories in the repair result information with the option for each of the plurality of categories in the offered information, and determining the repair result information for which the sum of weighting values ​​of the categories with which the options match is equal to or greater than a predetermined value as the repair result information having a defect content similar to that of the offered information. to do Yes and a display unit that displays the repair result information searched by the search unit, the display unit displays the repair result information so that the higher the total weighting value, the higher the display order. The display unit also includes evaluation acquisition means that can acquire an evaluation of the repair result information displayed on the display unit, and the search unit corrects the weighting distribution in accordance with the evaluation acquired by the evaluation acquisition means. It is something.

[0009] In claim 2, the plurality of categories include at least one of the object of the defect or the phenomenon of the defect.

[0010] In claim 3, the one option of the repair result information can be determined by the worker performing the repair work, and among the multiple categories, a first category that is considered to require the worker's subjective judgment in determining the one option of the repair result information is given a lower weighting value than a second category that is considered to require less subjective judgment of the worker than the first category.

[0012] Claim 4 In the above, the search unit is capable of switching between performing the first search process or a second search process in which the options for each of the multiple categories of the repair result information are compared with the options for each of the multiple categories of the offer information, and the repair result information in which the options for all the categories match is treated as repair result information in which the content of the defect is similar to that of the offer information. [Effects of the Invention]

[0013] The present invention has the following effects.

[0014] Claim 1 makes it easier to find desired information.

[0015] In claim 2, desired information can be more easily included in search results.

[0016] In claim 3, desired information can be more easily included in search results.

[0018] Claim 4 In this case, it is possible to prevent the number of search results from becoming too large. [Brief explanation of the drawings]

[0019] [Figure 1] FIG. 1 is a diagram showing an overview of the configuration of an information management system and input of repair result information. [Figure 2] A diagram showing the configuration of the information management system and an overview of the use of repair result information. [Figure 3] FIG. 10 is a diagram showing an example of an input screen displayed on a portable terminal. [Figure 4] FIG. 10 is a diagram showing an example of a search screen displayed on a portable terminal. [Figure 5] 10 is a flowchart of a method for searching repair result information. [Figure 6]FIG. 10 is a diagram showing an example of an estimation result screen displayed on a portable terminal. [Figure 7] 1A is a diagram showing an example of weighting of repair codes, and FIG. 1B is a diagram showing an image of a method for calculating the total weighting value. [Figure 8] FIG. 10 is a diagram showing an example of a search result screen displayed on a mobile terminal. DETAILED DESCRIPTION OF THE INVENTION

[0020] An information management system 1 according to one embodiment of the present invention manages various information related to malfunctions occurring in a building. In this embodiment, the building is assumed to be a residence. The information management system 1 accumulates data related to malfunctions in the residence and residential equipment, and aims to utilize this accumulated data to help with responding to the malfunctions (after-sales service). Specifically, the information management system 1 can be used for after-sales service by searching for desired data from the accumulated data. The information management system 1 mainly comprises a control device 10 and a mobile terminal 20.

[0021] 1 and 2 performs various controls on the information management system 1. The control device 10 includes an arithmetic processing unit such as a CPU, a storage unit such as a RAM or a ROM, and the like.

[0022] The portable terminal 20 shown in Fig. 1 and Fig. 2 is portable by a worker in charge of after-sales service of a building. The portable terminal 20 can be, for example, a smartphone, a tablet, or a laptop computer. In this embodiment, a laptop computer is used as the portable terminal 20. The portable terminal 20 includes input devices such as a keyboard and a mouse, a display 21 as a display device, a memory unit such as a RAM and a ROM, and an arithmetic processing unit such as a CPU. The portable terminal 20 can communicate with the control device 10 via the Internet.

[0023] The information management system 1 configured in this manner can be used when a malfunction occurs in a home or home equipment, and upon receiving a report of the malfunction from a resident of the home, a worker in charge of after-sales service visits the home and performs repair work.

[0024] In this case, the information management system 1 stores information relating to the repair work that has actually been performed (hereinafter referred to as "repair result information") in the storage unit of the control device 10. Furthermore, the information management system 1 utilizes the stored repair result information when performing repair work. The storage and utilization of the repair result information will be described in detail below.

[0025] First, the flow of accumulation of repair result information (data) will be described with reference to Fig. 1. Although the accumulation and utilization of repair result information are carried out in parallel, as will be described in detail later, for the sake of convenience, utilization of the repair result information will not be considered here.

[0026] First, the call center accepts reports of problems with the home and housing facilities from residents and others. Problems with the home and housing facilities include, for example, problems with the home itself, such as cracks in the foundation or leaks, and problems with housing facilities, such as doors that won't close or parts of the underfloor heating that won't heat up. The details of the reported problem (hereinafter also referred to as "reported details") are reported to the worker (person in charge) who will deal with the problem (problem) on-site via the call center operator (by the operator entering the details of the report into a computer) ((1) in Figure 1).

[0027] Upon receiving the report from the operator, the worker goes to the site (the house where the defect was reported) and performs repair work to fix the defect. When the worker has completed the repair work, he starts up the mobile terminal 20 and displays an input screen (a screen for inputting repair result information) on the display 21 ((2) in FIG. 1). An example of the input screen displayed on the display 21 is shown in FIG. 3.

[0028] As shown in FIG. 3, the input screen displayed on the display 21 includes (1) an input field Q1 for "cause," (2) an input field Q2 for "how to fix," (3) an input field Q3 for the person in charge, and (4) an input field Q4 for the repair code.

[0029] The "Cause" input field Q1 is where the cause of the defect reported by the resident of the home is entered. The "How to fix" input field Q2 is where the details of the repair work actually performed by the worker in response to the defect reported by the resident of the home is entered. The "Person in Charge" input field Q3 is where the name of the worker who actually performed the repair work is entered. The "Repair Code" input field Q4 is where each repair code is entered.

[0030] Here, a "repair code" is a classification of the contents of a defect reported by a resident of a house, etc., according to a predetermined standard. Repair codes include, for example, "item," "name," "type," "part," and "phenomenon." Here, among the repair codes, "item," "name," "type," and "part" indicate the object of the defect (the location where the defect occurs), and "phenomenon" indicates the phenomenon of the defect (what kind of defect is occurring). In repair codes that indicate the object of the defect, "part" indicates a more detailed part than "type," which in turn indicates a more detailed part than "name," which in turn indicates a more detailed part than "item."

[0031] In the "repair code" input field Q4, multiple specific options are defined for each repair code. The worker can select one option from the multiple options.

[0032] The repair code "item" defines the rough concept of the problem as an option, for example, "household equipment" or "stairs" as an option.

[0033] The repair code "name" has options that are more specific to the "item" (the name of the "item"). The repair code "name" has different options for each option of the "item". For example, when the "item" is "housing equipment", the options for the repair code "name" are "heating appliance", "unit bath", etc.

[0034] The repair code "type" has options that are more specific than the "name" (types of "name"). The repair code "type" has different options for each option of "name". For example, when the "name" is "heating appliance", the options for the repair code "type" are "floor heating hot water type" and "air conditioner".

[0035] The repair code "Part" has options that are more specific than the "Type" (the part of the "Type"). The repair code "Part" has different options for each option of "Type". For example, when the "Type" is "Floor heating hot water type", the options for the repair code "Part" are "Main unit", "Remote control", etc.

[0036] In addition, the repair code "phenomenon" has different options defined for each of the options for the repair code (for example, "type") that corresponds to the aforementioned malfunction. When the "type" is "floor heating hot water type," the options for the repair code "phenomenon" are, for example, "unable to adjust temperature" and "poor operation."

[0037] The worker inputs the details of the repair work that was actually performed into the input screen as a report of the completion of the after-sales service. The inputted repair result information is sent to the control device 10 and stored in the memory unit of the control device 10 ((3) in FIG. 1). The details of the request input by the operator and the repair result information input by the worker are linked by a reception number or the like.

[0038] In this way, each time a worker responds to a malfunction (repair work) on-site, information about the actual repair work (repair result information) is input, and the repair result information is accumulated in the memory unit of the control device 10.

[0039] Next, with reference to FIG. 2, a flow of utilizing the repair result information accumulated in the control device 10 will be described.

[0040] As mentioned above, the call center receives reports of problems (troubles) with the home and home equipment from residents, etc. The operator inputs the details of the report into a computer, and the details of the problem are reported to the worker who handles the problem on-site ((1) in Figure 2).

[0041] Upon receiving the report from the operator, the worker starts up the mobile terminal 20 and displays a search screen on the display 21 ((2) in Figure 2) before going to the site (the house where the defect has been reported). Here, the search screen is a screen for searching for past cases (cases) similar to the reported defect. An example of the search screen displayed on the display 21 is shown in Figure 4.

[0042] As shown in Figure 4, the search screen displayed on display 21 includes an input field R1 for entering the reception number of a defect report from a resident of the home, etc., and a display field R2 for displaying the details of the defect (and the details of the request) reported by the resident of the home, etc.

[0043] The worker inputs the reception number into input field R1. Then, the content of the request is displayed in display field R2. The content displayed in display field R2 is the content input by the operator based on the request from the resident of the house, etc. Alternatively, the worker may input the content of the request directly into display field R2. For example, "The heating temperature control has stopped working" is input into display field R2. When the worker presses (clicks) the search button, the mobile terminal 20 transmits the content input into input field R1 (the reception number) and the information displayed in display field R2 (the content input by the operator based on the request from the resident of the house, etc.) to the control device 10 ((3) in FIG. 2).

[0044] The control device 10 searches for repair result information based on the information transmitted from the mobile terminal 20.

[0045] A method for searching for repair result information will be described below with reference to Figures 5 to 8. This search method searches for past repair result information similar to the requested content from the repair result information stored in the storage unit of the control device 10.

[0046] In step S10 shown in FIG. 5, the control device 10 confirms that the content of the request has been input on the search screen.

[0047] Next, in step S11, the control device 10 narrows down the repair result information based on the keywords included in the request content transmitted from the mobile terminal 20. Specifically, the control device 10 performs a so-called full-text search to extract, from the repair result information stored in the storage unit, information that includes keywords (character strings such as nouns and verbs) included in the request content. This narrows down the repair result information.

[0048] Next, the control device 10 performs the processes of steps S12 to S14 shown below on the repair result information narrowed down in step S11, thereby further narrowing down the repair result information.

[0049] In step S12, the control device 10 determines an option for each repair code for the requested content, in the same way that the worker determines one option for the repair code in the repair result information (see input field Q4 in Figure 3). Each repair code and the options for each repair code in the requested content are the same as each repair code and the options for each repair code in the repair result information. The control device 10 uses AI to determine an appropriate option for each repair code in accordance with the requested content. The control device 10 creates multiple specific combinations of each option and sends them to the mobile terminal 20.

[0050] As shown in Fig. 6, the mobile terminal 20 displays specific combinations of each option on the estimation result screen. Three combinations are shown in Fig. 6. Each combination is displayed with a confidence level indicating the degree of similarity to the requested content.

[0051] The worker can select the desired combination from the three by clicking "Search with this" below each of the three combinations. Here, let's assume that the leftmost combination of the three combinations shown in Figure 6 is selected. That is, "Housing equipment" is selected for the repair code "Item," "Heating appliance" is selected for the repair code "Name," "Floor heating hot water type" is selected for the repair code "Type," "Main unit" is selected for the repair code "Location," and "Temperature cannot be adjusted" is selected for the repair code "Symptom."

[0052] Next, in step S13, the control device 10 calculates the total weight of the repair codes whose options match the requested content. This will be explained in detail below.

[0053] Each repair code is weighted in advance in the repair result information stored in the storage unit of the control device 10. Fig. 7(a) is a diagram showing an example of weighting of the repair code.

[0054] Among the multiple repair codes, "Part" and "Phenomenon" are considered to be subjective judgments of the repair worker when he or she selects one option from multiple repair code options (see input field Q4 in Figure 3). In other words, it is considered possible that different workers may select different options for the repair codes "Part" and "Phenomenon."

[0055] Specifically, depending on the nature of the problem, it may not be possible to clearly determine which "part" the problem is in. For example, if the problem is that "the temperature of a hot water floor heating system cannot be adjusted," it may not be possible to clearly determine whether the problem is with the "main unit" or the "remote control." Also, the repair code "phenomenon" options include similar content, so for example, if the problem is that "the temperature of a hot water floor heating system does not rise," it may not be possible to clearly determine whether the problem is "unable to adjust the temperature" or "poor operation."

[0056] On the other hand, among the multiple repair codes, "item," "name," and "type" are considered to have less room for the subjective judgment of the worker who performed the repair work when deciding on one option from multiple repair code options, compared to "part" and "phenomenon." In other words, it is considered that there is a high possibility that every worker will select the same option for the repair codes "item," "name," and "type."

[0057] In this embodiment, among the multiple repair codes, repair codes (area, phenomenon) that are considered to require the subjective judgment of the worker (there is room for the subjective judgment of the worker) are weighted lower than repair codes (item, name, type) that are considered not to require the subjective judgment of the worker (there is no room for the subjective judgment of the worker). For example, as shown in Figure 7, the weighting values ​​for the repair codes "item," "name," and "type" are 10 points, and the weighting values ​​for the repair codes "area" and "phenomenon" are 5 points.

[0058] 7(b), the control device 10 compares the repair code options in the requested content with the repair code options in the repair result information narrowed down in step S11. Then, for each piece of repair result information narrowed down in step S11, the control device 10 calculates the total weighting value of the repair codes whose options match the requested content.

[0059] For example, if all repair code options match between the repair result information and the requested content, the total weighting value of the repair result information (repair result information A shown in FIG. 7(b)) is calculated to be 40 points. Furthermore, if the options for "item," "name," "type," and "location" match among all repair codes (only "phenomenon" does not match), the total weighting value of the repair result information (repair result information B shown in FIG. 7(b)) is calculated to be 35 points. Furthermore, if the options for "item," "name," "type," and "location" match among all repair codes (only "location" does not match), the total weighting value of the repair result information (repair result information C shown in FIG. 7(b)) is calculated to be 35 points. Furthermore, if the options for "item," "name," and "type" match among all repair codes (only "location" and "location" does not match), the total weighting value of the repair result information (repair result information D shown in FIG. 7(b)) is calculated to be 30 points.

[0060] Next, in step S14, the control device 10 extracts repair result information whose total weighting value is equal to or greater than a predetermined value from the repair result information narrowed down in step S11. The predetermined value can be any value, and in this embodiment, it is set to 35 points.

[0061] In this way, the control device 10 can further narrow down the number of search results by filtering the repair result information narrowed down in step S11 using the weighted repair code (performing the processing of steps S12 to S14).

[0062] Referring again to Figure 2, the control device 10 transmits the extracted repair result information to the mobile terminal 20 as a past case (similar case) similar to the content of the reported defect ((4) in Figure 2).

[0063] The portable terminal 20 displays on the display 21 a screen (search result screen) showing the search results sent from the control device 10 ((5) in FIG. 2). An example of the search result screen displayed on the display 21 is shown in FIG.

[0064] As shown in Figure 8, the search result screen displays the requested content, filter conditions, and search words at the top. The filter conditions indicate repair code options for the requested content. The search words are keywords included in the requested content and used to narrow down the repair result information in step S11.

[0065] In addition, a list of extracted similar cases is displayed at the bottom of the search result screen. The list of similar cases can display a predetermined number of cases (four in the example shown in FIG. 8), and is configured so that all cases can be displayed by scrolling. In the list of similar cases, for each case, items corresponding to the items on the input screen shown in FIG. 3 are displayed. Specifically, the following items are displayed: (1) request content, (2) cause, (3) correction method, (4) person in charge, (5) total weighting value, and (6) score.

[0066] The "Request" field displays the request from the resident (specific details of the malfunction or problem with the home or home equipment). For example, the "Request" field displays "I have been unable to adjust the temperature of the hot water floor heating system for the past week" or "The floor heating temperature is not rising." The "Request" field is the content entered by the call center operator (see (1) in Figure 1 and (1) in Figure 2).

[0067] The "Cause" field displays the cause of the malfunction reported by the resident of the home, etc. The "Cause" field displays, for example, "heat source machine error" or "insufficient antifreeze."

[0068] The "How to fix" item displays the details of the repair work (repair method) that the worker actually performed in response to the defect reported by the resident of the home, etc. Specifically, the "How to fix" item displays, for example, "restart the heat source machine" or "replenish antifreeze."

[0069] The "Person in Charge" field displays the name of the worker who actually performed the repair work. Specifically, the "Person in Charge" field displays, for example, "Taro Yamato," "Hanako Yamato," etc.

[0070] The "Total Weighted Value" field displays the total weighted value (see step S13 in FIG. 5) of the repair codes of each similar case (repair result information) whose options match the requested content. Specifically, the "Total Weighted Value" field displays, for example, "40 points," "35 points," etc.

[0071] The "Score" item displays a score that indicates the degree of similarity to the defect reported by the resident of the house, etc. Note that the score is calculated based on a different standard (e.g., the degree of match with the description of the report) than the certainty displayed in Figure 6. Specifically, the "Score" item displays, for example, "100," "90," etc.

[0072] On the search result screen displayed in this manner, similar cases are displayed in a manner that the higher the combined total of the weightings and the score, the higher the display order. In the example shown in FIG. 8, for example, a case with a combined total of 140 points (total weightings: 40, score: 100) is displayed higher than a case with a combined total of 130 points (total weightings: 40, score: 90). Similar cases may also be displayed in a manner that the higher the combined total of the weightings, the higher the display order. In this case, when similar cases have the same combined total of the weightings, cases with higher scores may be displayed in a manner that the higher the display order. Furthermore, each of the above items can be sorted, and it is also possible to display them, for example, by person in charge.

[0073] As described above, in the information management system 1 according to this embodiment, by inputting the details of a defect reported by a resident of a house or the like into the search screen shown in Fig. 4, past cases (similar cases) similar to the details of the defect are displayed on the display 21 of the mobile terminal 20. This allows the worker to consider how to deal with the reported defect by referring to the displayed similar cases before going to the site (the house where the defect was reported).

[0074] Specifically, by referring to the causes and repair methods (how to fix) of similar cases, the worker can understand to some extent how to repair defects reported by residents of the home. Therefore, the parts and tools required for repairs can be identified, making repairs possible without multiple visits to the site. In some cases, defects can be resolved without visiting the site. Therefore, the time and cost required for repairs can be reduced. Furthermore, by identifying the parts required for repairs, the repair costs can be calculated in advance, which allows for smoother communication with residents. In this way, in the information management system 1 according to this embodiment, the repair result information stored in the memory unit of the control device 10 can be utilized when performing repair work.

[0075] Furthermore, in the information management system 1 according to this embodiment, after narrowing down the repair result information based on the keywords included in the request content (step S11), the number of search results can be further narrowed down by using the repair code (steps S12 to S14), thereby reducing the burden of finding the desired information.

[0076] However, if the problem you have reported is a rare case that rarely occurs, the number of search results may be extremely small if we only extract cases where all repair codes match your problem. Also, if even one repair code is registered incorrectly (for example, if the repair code "Part" is registered as "Main Unit" instead of "Remote Control," or if the repair code "Symptom" is registered as "Problem" instead of "Temperature cannot be adjusted"), the repair result information will not be included in the search results, and cases that are similar to your problem may be omitted from the search results.

[0077] Therefore, in this embodiment, weights are assigned to repair codes, and repair result information is extracted for which the total weight value of the repair codes that match the requested content is equal to or greater than a predetermined number. This allows cases in which not all repair codes match to be displayed as search results, making it easier for the worker to find repair result information that matches the requested content.

[0078] Furthermore, in the information management system 1 according to this embodiment, the weighting value of the repair code is determined depending on whether or not the subjective judgment of the worker who performed the repair work is required (whether or not there is room for the worker's subjective judgment). Specifically, repair codes (items, names, types) that are considered not to require the worker's subjective judgment are considered to be more reliable (more likely to be properly registered) than repair codes (areas, phenomena) that are considered to require the worker's subjective judgment. By increasing the weighting value of such reliable repair codes, it is possible to increase the likelihood that repair result information similar to the requested content will be included in the search results, thereby making it easier for the worker to obtain the desired information.

[0079] As described above, the information management system 1 according to this embodiment: a control device 10 (storage unit) that stores repair result information related to repair work carried out on defects in the building; a mobile terminal 20 (input unit) into which application information (application content) regarding an application for a defect in a building is input; a control device (10) (search unit) that searches for repair result information having a defect content similar to that of the acquired request information from among the accumulated repair result information; Equipped with The repair result information defines a plurality of categories (repair codes) based on the content of the defect, and defines one option from a plurality of options indicating a specific example of the content of the defect for each category, The plurality of categories are weighted based on a predetermined criterion; The control device 10 (search unit) When the offer information is input to the mobile terminal 20 (input unit), an option determination process (step S12 shown in FIG. 5) is performed to determine the option for each of the plurality of categories for the offer information; The first search process (steps S13 and S14 shown in FIG. 5) is capable of comparing the options for each of the multiple categories of the repair result information with the options for each of the multiple categories of the offer information, and determining that the repair result information for which the sum of the weighting values ​​of the categories with matching options is equal to or greater than a predetermined value is the repair result information with defect content similar to that of the offer information.

[0080] This configuration makes it easier to find desired information. Specifically, by searching for matching category options (specific details of the defect), the number of search results can be narrowed down, and by weighting the categories, desired information can be prevented from being omitted from the search results.

[0081] The plurality of categories include at least one of the object of the defect and the phenomenon of the defect.

[0082] This configuration makes it easier for desired information to be included in the search results. Specifically, desired information can be obtained by searching for a matching object or phenomenon of the problem.

[0083] Furthermore, the one option of the repair result information can be determined by the worker performing the repair work, and among the plurality of categories, a first category (e.g., part, phenomenon) that is considered to require the subjective judgment of the worker in determining the one option of the repair result information is assigned a lower weighting value than a second category (e.g., item, name, type) that is considered to require less subjective judgment of the worker than the first category.

[0084] This configuration makes it easier for desired information to be included in the search results. Specifically, the second category (e.g., item, name, type) that is thought to not require the subjective judgment of the operator is thought to be more reliable than the first category (e.g., part, phenomenon) that is thought to require the subjective judgment of the operator. By increasing the weighting value of such a reliable category, it is possible to make it easier to find desired information.

[0085] The control device 10 (search unit) further includes a display 21 (display unit) of the portable terminal 20 that displays the repair result information searched for by the control device 10 (search unit), The display 21 (display unit) The repair result information is displayed so that the higher the total weighting value, the higher the display order.

[0086] This configuration makes it easier to find desired information. Specifically, it is considered that the higher the total weighting value of repair result information, the more likely it is to be the desired information. By displaying such repair result information that is more likely to be the desired information at the top, it is possible to make it easier to find the desired information.

[0087] Although the embodiment of the present invention has been described above, the present invention is not limited to the above configuration, and various modifications are possible within the scope of the invention described in the claims.

[0088] For example, in this embodiment, when determining the options for each repair code in response to the request (step S12 shown in FIG. 5), the control device 10 creates multiple specific combinations of each repair code option, and the worker selects (determines) from among them, but the control device 10 may also determine the optimal combination of each repair code option from the beginning.

[0089] Furthermore, the search result screen shown in Fig. 8 may allow the worker to rate the repair result information using a "Like" button. In this case, the "Like" items of the similar cases shown in Fig. 8 may be sorted so that the repair result information with higher ratings is displayed at the top.

[0090] Furthermore, if the repair result information can be rated using a like button as described above, the allocation of weighting values ​​assigned to repair codes may be changed based on the rating. Specifically, the control device 10 may compare highly rated repair result information with the requested content, and assign a higher weighting value to repair codes that have a greater match between the options in both. This allows the weighting value of repair codes that are considered to be more important to be increased. The allocation of weighting values ​​may also be changed by the worker.

[0091] Furthermore, on the search result screen shown in FIG. 8, the operator may be allowed to change the filter conditions (options for each repair code of the requested content).

[0092] Furthermore, if the requested content is common (occurs frequently), extracting repair result information from the accumulated repair result information for which the total weighted value of repair codes matching the requested content is equal to or greater than a predetermined number may result in an extremely large number of search results. To prevent this, the predetermined number (threshold value) may be changeable by the operator. The operator can narrow down the number of search results by setting the predetermined number to a relatively high value. Furthermore, the predetermined number may be set to the total weighted value of all repair codes (40 points in the example shown in FIG. 7(a)), so that only information for which all repair codes match the requested content is extracted. Alternatively, the operator may be able to select on a selection screen whether to perform the search using a method for extracting repair result information for which the total weighted value of repair codes matching the requested content is equal to or greater than a predetermined number (see steps S13 and S14 shown in FIG. 5) or a method for extracting only information for which all repair codes match the requested content.

[0093] In this way, it is possible to switch between a method of extracting repair result information in which the total weighting value of repair codes that match the requested content is equal to or exceeds a predetermined number, and a method of extracting only information in which all repair codes match the requested content.

[0094] As described above, the control device 10 (search unit) The first search process, or It is possible to switch between performing a second search process in which the options for each of the multiple categories of the repair result information are compared with the options for each of the multiple categories of the offer information, and the repair result information in which the options for all of the categories match is considered to be repair result information in which the content of the defect is similar to that of the offer information.

[0095] This configuration can prevent the number of search results from becoming too large. Specifically, when the first search process is performed, that is, when repair result information in which the sum of the weighting values ​​of categories with matching options is equal to or greater than a predetermined value is displayed as a search result, in some cases the number of search results may be so large that it may be difficult to obtain the desired information from among them. In such cases, by performing a second search process, i.e., by displaying repair result information that matches all category options as search results, the number of search results can be narrowed down, making it easier for the worker to find the desired information. [Explanation of symbols]

[0096] 1 Information Management System 10 Control device 20. Portable devices

Claims

1. a storage unit that stores repair result information regarding repair work performed on defects in the building; an input unit into which submitted information regarding a report on a defect in a building is input; a search unit that searches the accumulated repair result information for repair result information having a defect content similar to that of the acquired request information; Equipped with The repair result information defines a plurality of categories based on the content of the defect, and defines one option from a plurality of options indicating a specific example of the content of the defect for each category, The plurality of categories are weighted based on a predetermined criterion; The search unit an option determination process for determining the options for each of the plurality of categories for the offer information using AI when the offer information is input to the input unit; a first search process for comparing the options for each of the plurality of categories of the repair result information with the options for each of the plurality of categories of the offer information, and determining the repair result information for which the sum of the weighting values ​​of the categories with which the options match is equal to or greater than a predetermined value as the repair result information having a defect content similar to that of the offer information; a display unit that displays the repair result information searched by the search unit, The display unit The repair result information is displayed so that the higher the total weighting value, the higher the display order. an evaluation acquisition means capable of acquiring an evaluation of the repair result information displayed on the display unit; The search unit modifying the weighting distribution in accordance with the evaluation acquired by the evaluation acquisition means; Information management system.

2. The plurality of divisions include: At least one of the object of the defect or the phenomenon of the defect is included, The information management system according to claim 1 .

3. The one option of the repair result information can be determined by a worker of the repair work, Among the plurality of categories, a first category that is considered to require a subjective judgment of the worker in determining the one option of the repair result information is assigned a lower weight value than a second category that is considered to require less subjective judgment of the worker than the first category.

3. The information management system according to claim 1.

4. The search unit The first search process, or a second search process that compares the options for each of the plurality of categories of the repair result information with the options for each of the plurality of categories of the offer information, and determines that the repair result information for which the options for all of the categories match is the repair result information having a defect similar to that of the offer information; The information management system according to any one of claims 1 to 3.

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