Security system and false alarm processing device

Abstract

To provide a security system and a false notification handling device capable of reducing instances of handling by a monitoring person of a false notification which occurs on the basis of an operation of a valid user.SOLUTION: A security system includes: a security operation device formed from an operation panel 50a and a control device 50b; and a monitoring sensor having a false notification handling device 80 which connects to the security operation device via a communication network 71. The false notification handling device comprises: a false notification determination unit 83 that provides a confirmation request to an information setting unit 91 of a portable terminal 90 of a user when a warning from the security operation device is issued, and determines whether or not the warning is a false notification on the basis of an input from the user; and a cancellation operation unit 84 that cancels the warning when it is determined that the warning is a false notification by the false notification unit.SELECTED DRAWING: Figure 6

Description

[Technical Field]

[0001] The present invention relates to a security system and a false alarm processing device. [Background technology]

[0002] Conventionally, security systems have been commonly used, in which various sensors are installed in individual buildings to detect intrusions into buildings at night or on holidays, fires, etc. By setting the security status to security on using a security control device at the entrance and exit and leaving the building, the security system starts mechanical security using various sensors.

[0003] There is a disclosed technology in which, when a false alarm occurs due to an operational error while the security mode is in alert mode and then the cancellation mode is set, a message urging the user to contact a monitoring center or a message urging the user to respond to a call from the monitoring center is issued by an alarm unit (see Patent Document 1). [Prior art documents] [Patent documents]

[0004] [Patent Document 1] Japanese Patent Application Laid-Open No. 2011-13824 Summary of the Invention [Problem to be solved by the invention]

[0005] However, in the past, even when a false alarm occurred due to a legitimate user's operation, the monitoring center was unable to determine that it was a false alarm, and so monitors had to confirm who was operating the security control device. In this case, multiple pieces of information were required for identity verification, and monitors had to spend a certain amount of time calling the target building or emergency contact number to confirm who was operating the security control device. Furthermore, even if video cameras or IP cameras were installed in the target building, they still had to spend a certain amount of time verifying the operator's identity using images of the target location or live calls. When false alarms occur frequently, responding to them takes up a lot of time, which can hinder monitoring for intruders, fires, and other threats.

[0006] The present invention has been made in consideration of the above, and aims to provide a security system and a false alarm processing device that can reduce the number of times that monitors have to respond to false alarms generated based on operations by legitimate users. [Means for solving the problem]

[0007] In order to solve the above problems and achieve the object, the present invention First aspect of the security system The system includes a security controller and a false alarm processing device connected to the security controller via a communication network, and the false alarm processing device notifies a user's mobile terminal when an alarm is issued from the security controller. Do a false alarm determination unit that determines whether the alarm is a false alarm based on an input from the user, and a cancel operation unit that cancels the alarm when the false alarm determination unit determines that the alarm is a false alarm. The false alarm determination unit checks whether a security operation has been performed within a predetermined time before or after the alarm using security operation history information, and if the security operation has been performed within a predetermined time before or after the alarm, sends the notification to the mobile terminal of the user corresponding to the authentication information used in the security operation. It is characterized by: A second aspect of the security system of the present invention includes a security controller and a false alarm processing device connected to the security controller via a communication network, wherein the false alarm processing device notifies the mobile terminal of a user corresponding to authentication information authenticated by the security controller when an alarm is issued from the security controller, and has a false alarm determination unit that determines whether the alarm is a false alarm based on input from the user, and a cancel operation unit that cancels the alarm when the false alarm determination unit determines that the alarm is a false alarm, and wherein the false alarm determination unit notifies the mobile terminal of a specified user among the multiple users when the authentication information corresponds to multiple users. [Effects of the Invention]

[0008] The present invention has the effect of reducing the number of responses by monitors to false alarms generated based on operations by legitimate users. [Brief explanation of the drawings]

[0009] [Figure 1] FIG. 1 is a diagram showing an example of a security model according to the present embodiment. [Figure 2] FIG. 2 is a diagram illustrating an example of a hardware configuration of the security system according to the present embodiment. [Figure 3] FIG. 3 is a diagram showing an example of the external configuration of the operation panel. [Figure 4] FIG. 4 is a diagram illustrating an example of a hardware configuration of a false alarm processing device. [Figure 5] FIG. 5 is a diagram showing an example of the configuration of the management table T. [Figure 6] FIG. 6 is a diagram illustrating an example of a functional block configuration of the security system. [Figure 7] FIG. 7 is a diagram illustrating an example of a false alarm determination process flow of the false alarm determination unit. [Figure 8] FIG. 8 is a diagram showing an example of a sequence for canceling a false alarm in the entire security system. [Figure 9] FIG. 9 is a diagram showing an example of a screen that prompts the user of the mobile terminal to make an input. DETAILED DESCRIPTION OF THE INVENTION

[0010] DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENTS A security system and a false alarm processing device according to an embodiment of the present invention will be described in detail below with reference to the accompanying drawings. Note that the present embodiment is merely an example and does not limit the present invention.

[0011] (First embodiment) FIG. 1 is a diagram showing an example of a security model according to this embodiment. FIG. 1 shows a security model in building A. In building A, a security controller 50 is provided at the entrance to service entrance A1. The security controller 50 includes an operation panel for controlling the security status of building A, and a control device. The security controller 50 accepts operations such as starting or canceling security from an operator P, such as a user, via the operation panel, and, if authentication is successful, controls the security status according to the operation.

[0012] Security sensors 10 are installed on the ceiling. Each security sensor 10 is, for example, an image sensor, and is installed at a distance so that it can sense different areas within building A. Speakers 30 for issuing warnings and the like are also installed. Open / close sensors are also installed on each window A3. An open / close sensor 20 is installed on the door of building A's service entrance A2, and although not shown in FIG. 1, this allows for free movement within the building, including to other floors. Similarly, security controls 50 are installed at the entrances of the other floors as appropriate, and various sensors are arranged thereon.

[0013] In Building A, mechanical security using various sensors is initiated when the last person to leave sets security on using the security controller 50 at the entrance / exit of Building A. If an intruder is detected after mechanical security has been initiated, the various sensors detect it and an alarm is sent from the security controller 50 to the monitoring center. If someone wants to enter Building A after mechanical security has been initiated, they are required to deactivate security using the security controller 50 before entering.

[0014] The types and locations of the sensors are merely examples and are not limited to these. The types and locations of the sensors may be changed as appropriate depending on the object of security.

[0015] The key for the service entrance A1 may be a physical key, or an electronic lock that operates in conjunction with the security operating device 50. A smart lock may also be used.

[0016] Furthermore, the building is just one example, and mechanical security equipment may be installed in buildings, facilities, residences, etc. where the contractor resides.

[0017] The number and arrangement of the security operating devices 50 are merely examples and are not limited to these. The security operating devices 50 may be installed at any suitable location, such as at the entrances and exits of a building or on each floor of a building.

[0018] Next, the hardware configuration of the security system according to this embodiment will be described with reference to Fig. 2 to Fig. 4. Fig. 2 is a diagram showing an example of the hardware configuration of the security system according to this embodiment. The security system 1 shown in Fig. 2 includes a security operating device 50 and a monitoring center 60.

[0019] The security controller 50 includes an operation panel 50a and a control device 50b. The operation panel 50a and the control device 50b are connected for communication. Here, the operation panel 50a and the control device 50b are shown as separate entities, but the operation panel 50a and the control device 50b may of course be integrated. Furthermore, a configuration in which multiple operation panels 50a are connected for communication to one control device 50b may also be used.

[0020] As shown in FIG. 2, the control device 50b includes a control unit 501, a storage unit 502, an input / output control unit 503, a wireless communication control unit 504, a communication control unit 505, and a timer 506.

[0021] The control unit 501 is configured by a computer having, for example, a CPU (Central Processing Unit), a ROM (Read Only Memory) that stores a control program, and a RAM (Random Access Memory) that is used by the CPU as a work area. The control unit 501 performs a control function of receiving security operations from the operation panel 50a and controlling each unit by the CPU executing a control program stored in the ROM or the like. The control function also includes a function of authenticating the operator P who operates the operation panel 50a. Note that some or all of these functions may be realized by software, or may be realized by hardware such as an ASIC (Application Specific Integrated Circuit).

[0022] Timer 506 counts a predetermined time in response to an instruction from control unit 501. For example, timer 506 counts a predetermined time from the security operation to the start of security.

[0023] The storage unit 502 is, for example, a Flash ROM, and stores management information for various devices connected to the control device 50b.

[0024] The input / output control unit 503 controls input / output of signals or data between the control unit 501 and connected devices such as the open / close sensor 20 and the speaker 30 .

[0025] The wireless communication control unit 504 connects to the security sensor 10 via wireless communication using a wireless method such as wireless LAN or Bluetooth (registered trademark), and controls the security sensor 10.

[0026] The communication control unit 505 connects to the communication network 71 and communicates with the monitoring center 60 .

[0027] The open / close sensor 20 is a sensor that detects whether a door or window is open or closed. For example, a magnet sensor or the like is used as the open / close sensor 20.

[0028] The speaker 30 outputs audio information, warning sounds, etc. For example, the speaker 30 outputs a call from a monitor from the monitoring center 60.

[0029] Although the configuration shown here is one in which the open / close sensor 20 and the speaker 30 are connected to the input / output control unit 503 by wire, they may also be connected by wireless communication. Also, although the security sensor 10 is configured for wireless communication connection, it may of course be connected by wire.

[0030] Fig. 3 is a diagram showing an example of the external configuration of operation panel 50a. As shown in Fig. 3, operation panel 50a has a liquid crystal display unit 142, a security start button 143, a security release button 144, a door lock confirmation button 145, a numeric keypad 146 which is an input pad, a cancel button 147, a decision button 148, and a touch unit 149. Each of these is connected to a control circuit built into operation panel 50a.

[0031] The LCD display 142 displays various messages. The security start button 143 is an operation button for declaring the start of security. The security release button 144 is an operation button for declaring the release of security. The door lock confirmation button 145 is a button for checking the status of the open / close sensor 20, security sensor 10, etc. The numeric keypad 146 is an input button for inputting a PIN number from 0 to 9. The cancel button 147 is a button for canceling the input PIN number. The decide button 148 is a button for deciding the input PIN number.

[0032] 3, an LED 143a that lights up when the security status is set to "start security" is provided above the security start button 143. An LED 144a that lights up when the security status is set to "release security" is provided above the security release button 144. An LED 145a that lights up depending on the status of the open / close sensor 20, security sensor 10, etc. is provided above the lock confirmation button 145.

[0033] The touch unit 149 has a built-in reader that reads security operation key information from the security operation key without contact. The security operation key is, for example, a security card such as an IC card, or a security key. The reader may be provided integrally with the operation panel 50a, or may be provided separately from the operation panel 50a so as to communicate with the control device 50b.

[0034] When an operator P presses the security start button 143 or the security release button 144, the operation panel 50a requests the operator P to enter authentication information by displaying a message or flashing an LED, for example. For example, the operation panel 50a requests the operator P to enter a PIN number using the numeric keypad 146 or touch a security operation key on the touch section 149 by displaying a message on the liquid crystal display section 142 or flashing an LED, for example. When the operator P enters a PIN number on the numeric keypad 146 and presses the decision button 148, or when the touch section 149 reads a security operation key, the input information is sent to the control device 50b. When the control device 50b authenticates the input information, the operation panel 50a displays a message indicating that authentication has been successful.

[0035] 2, the control device 50b is connected to the monitoring center 60 via a communication network 71. The communication network 71 is a LAN (Local Area Network) or a VPN (Virtual Private Network), for example.

[0036] The monitoring center 60 communicates with the control devices 50b installed in each customer's building, etc. via a communication network 71, and remotely monitors the customer's security area for intruders, fires, etc. by receiving alarms from each control device 50b.

[0037] The monitoring center 60 is provided with a monitoring terminal for an observer. It is also provided with a false alarm processing device that, upon receiving an alarm from the control device 50b, determines whether the alarm is a false alarm. If the alarm is a false alarm, the false alarm processing device sends an operation to cancel the alarm to the monitoring terminal. The false alarm processing device is not limited to being provided within the monitoring center 60, but may be provided in any location as long as it can communicate with the control device 50b and the observer's monitoring terminal via the communication network 71.

[0038] If the alarm is not a false alarm, the monitor remotely controls the control device 50b from the monitoring terminal, acquires images of the area to be guarded from the security sensors 10, and takes action such as calling out to the intruder into the microphone if an intruder is detected. The monitor's voice is transmitted from the monitoring terminal to the control device 50b and output from the speaker 30 in the area to be guarded. In addition, a reporting system is also provided that allows the monitor to instruct a security guard on standby to head to the area where the alarm was issued, and to report the situation to the police, fire department, or other relevant authorities as necessary.

[0039] Fig. 4 is a diagram showing an example of the hardware configuration of a false alarm processing device. The false alarm processing device 80 shown in Fig. 4 is composed of one or more information processing devices. Here, an example of the hardware configuration of one information processing device is shown. The information processing device shown in Fig. 4 includes a CPU 801, a ROM 802, a RAM 803, an HDD (hard disk drive) 804, and a communication unit 805. Each of these communicates via a bus 806. In addition, an input unit such as a keyboard and a display unit such as a liquid crystal display may be provided as a user interface.

[0040] The false alarm processing device 80 determines whether the alarm notified from the control device 50b is a false alarm and cancels the alarm if it is a false alarm. As an example, it has a reception unit, a management unit, a false alarm determination unit, and a cancellation operation unit.

[0041] The CPU 801 loads corresponding programs stored in the HDD 804 or the like into the RAM 803 and executes them to fulfill functions such as the reception unit, management unit, false alarm determination unit, and cancel operation unit. The ROM 802 stores fixed programs. The RAM 803 is used by the CPU 801 as a work area. The HDD 804 stores corresponding programs for the reception unit, management unit, false alarm determination unit, and cancel operation unit, various screen information for the false alarm determination unit to receive input from the user of the mobile terminal 90, and data in the management table T of the management unit. The communication unit 805 has a communication interface for connecting to various networks.

[0042] The reception unit, management unit, false alarm determination unit, and cancellation operation unit may be realized by hardware such as an ASIC, or part of each functional unit.

[0043] Furthermore, the reception unit, management unit, false alarm determination unit, and cancellation operation unit may be implemented in a single information processing device, or each function may be distributed among multiple information processing devices and implemented in cooperation with the devices.

[0044] Fig. 5 is a diagram showing an example of the configuration of the management table T. Fig. 5 shows an example of the configuration of multiple tables. Fig. 5(a) is a user security operation key information table t1, Fig. 5(b) is a user contact information table t2, and Fig. 5(c) is a security operation history information table t3.

[0045] The security operation key information table t1 associates user IDs with security operation key information. The user ID is an identification ID for uniquely identifying each user. The security operation key information is authentication information for the security operation key individually distributed to each user. It may not be the authentication information itself, but may be unique identification information corresponding to the authentication information.

[0046] The contact information table t2 associates a user ID with the user's personal information and contact information. Personal information is information that can identify an individual, such as name, address, and date of birth. Since it is information that can identify an individual, it may also include a password or the like. The contact information is a contact point where the user can check notifications from the security system. An email address is set as an example. In addition to an email address, a mobile phone number or the like may also be set.

[0047] The security operation history information table t3 associates the type of security operation, the security operation key information authenticated at the time of the security operation, and the date and time when the operation was performed. This information in the security operation history information table t3 manages the operations in chronological order according to the operation date and time.

[0048] FIG. 6 is a diagram showing an example of the functional block configuration of the security system 1. The configuration shown here is mainly related to the processing of canceling false alarms. The mobile terminal 90 has an information setting unit 91. The operation panel 50a has an input / output unit 51. The control device 50b has a control unit 501 including a security status control unit 52 and an authentication unit 53. The false alarm processing device 80 has a reception unit 81, a management unit 82, a false alarm determination unit 83, and a cancellation operation unit 84.

[0049] The input / output unit 51 performs input and output on the operation panel 50a. When a security operation is declared by pressing the security start button 143 or the security release button 144, for example, the input / output unit 51 accepts input of a PIN number or security operation key information by displaying a message on the liquid crystal display unit 142 or controlling the lighting of an LED, and outputs security operation information d1 and input information d2 to the security status control unit 52.

[0050] The security status control unit 52 controls the security status of the control device 50b based on the security operation information d1 and input information d2 sent from the input / output unit 51. The input information d2 is used for authentication by the authentication unit 53. If authentication is successful, the control device 50b controls each unit to the security status corresponding to the security operation information d1 that was operated. Furthermore, the control device 50b notifies the monitoring center 60 that security has been started or security has been released. In addition, the display status of the operation panel 50a is also switched to security start or security release as necessary.

[0051] When security is to be started, the security status control unit 52 sets the timer 506 and starts mechanical security after a predetermined time. The security status control unit 52 notifies the monitoring center 60 of the start of security, and after a predetermined time, starts mechanical security of the target area using the security sensors 10 and the open / close sensors 20. During mechanical security, the security status control unit 52 detects abnormalities using the security sensors 10 and the open / close sensors 20, and notifies the monitoring center 60 of an alarm if an abnormality is detected. In addition, the security status control unit 52 transmits images acquired by the security sensors 10 and outputs the voice of the monitor transmitted from the monitoring center 60 to the speaker 30 in response to a request from the monitoring center 60.

[0052] The authentication unit 53 performs authentication using the input information d2 transmitted from the input / output unit 51. For example, if the input information d2 is authentication information for a security operation key, the authentication unit 53 performs authentication by determining whether the input information d2 matches pre-registered security operation key information. Note that the type of input information d2 is not limited to these, and other pre-registered authentication information may be used. The authentication unit 53 may also be located on the operation panel 50a side rather than the control device 50b. In this case, the operation panel 50a transmits the authentication result, security operation information d1, and input information d2 to the control device 50b. Instead of the input information d2, identification information that can uniquely identify the input information may be transmitted. For example, after the operation panel 50a performs authentication using the authentication information for the security operation key, it converts the authentication information for the security operation key into different identification information and transmits it to the control device 50b.

[0053] The reception unit 81 receives security operation information d1 for starting or canceling security notified to the monitoring center 60 from the control device 50b, and input information d2 used to authenticate the operation, and requests the management unit 82 to register the history of these operations.

[0054] The management unit 82 performs operations such as registering data in the management table T and extracting data from the management table T.

[0055] The false alarm determination unit 83 acquires an alarm notified to the monitoring center 60 from the control device 50b and performs a false alarm determination process to determine whether the alarm is a false alarm. If, in the false alarm determination process, there is a possibility that the alarm is a false alarm caused by an operation by a legitimate user, the false alarm determination unit 83 identifies the user who performed the operation and notifies the user's contact information of a confirmation request. The false alarm is then determined based on input from the contact user within a certain period of time. For example, the confirmation request is notified by specifying contact information so that notifications can be received via functions such as email or SMS (Short Message Service) provided in the mobile terminal 90. The confirmation request may include a URL, and the mobile terminal 90 may log in to a specified website within a certain period of time, and the input for determining whether the alarm is a false alarm may be accepted on the web screen.

[0056] The determination of a false alarm based on information entered by a contact user is made, for example, when the user inputs that the information is false and the input also matches the information entered to identify the individual. The information to identify the individual is information set in the contact information table t2, for example. For example, multiple questions such as name, address, date of birth, and password are prepared, and if the input information matches the preset information, the alarm is determined to be false. The multiple questions may also include input of the reason for the operation error, and if the input matches the preset information, the alarm is determined to be false.

[0057] Here, the mobile terminal 90 is an information processing terminal such as a personally owned smartphone, mobile phone, or tablet terminal. The security system 1 may include a personally owned mobile terminal 90. When the information setting unit 91 receives a confirmation request from the false alarm processing device 80, it transmits predetermined information for canceling the alarm to the false alarm processing device 80. The false alarm processing device 80 and the mobile terminal 90 may be configured to be able to communicate with each other via a communication network 72 such as a public network.

[0058] The cancel operation unit 84 cancels the alarm when the false alarm determination unit 83 determines that the alarm is a false alarm. For example, the cancel operation cancels the alarm for the monitoring terminal 65 that will receive the alarm or for the monitoring terminal 65 that has already received the alarm. Note that the alarm itself does not have to be completely canceled. Although it is a false alarm, the fact that an alarm was issued may be recorded in the history so that the monitoring terminal 65 can confirm it. Also, an operation to lower the status from a normal alarm to a false alarm status may be performed. Lowering the status means, for example, switching from an emergency warning display such as red to a normal warning display such as green, or switching the alarm sound from ON to OFF, or switching to a predetermined less urgent alarm status. In this way, the monitor can respond to alarms in order of priority.

[0059] 7 is a diagram showing an example of a false alarm determination process flow of the false alarm determination unit 83. First, when the false alarm determination unit 83 receives an alarm from the control device 50b to the monitoring center 60 (S1), it determines whether the alarm is an intrusion alarm or another alarm (fire alarm, gas leak alarm, etc.) (S2). If the alarm is an alarm other than an intrusion alarm (S2: No), it is not a false alarm generated based on the operation of a legitimate user, and therefore the false alarm determination process by the false alarm determination unit 83 ends.

[0060] On the other hand, if the alarm is an intrusion alarm (S2: Yes), there is a possibility that it is a false alarm caused by an operation by a legitimate user. Therefore, the false alarm determination unit 83 determines whether a security operation was performed before or after the alarm was generated (S3). For example, when starting security and leaving a room, there are cases where a person mistakenly enters the room immediately after starting security, causing an alarm, and the person in question realizes the mistake. There are also cases where a person enters the room without disabling security, causing an alarm, and then immediately realizes the mistake and disabling security. In this way, false alarms caused by mistakes are likely to occur before and after security operations. Such false alarms caused by operations by a legitimate user are identified from the security operation history.

[0061] The false alarm determination unit 83 determines whether a security operation was performed before or after the alarm was issued by requesting the management unit 82 to acquire security operation information before and after the alarm was issued from the security operation history information table t3 in the management table T, and comparing the acquired date and time of the security operation to determine whether it is within a predetermined time before or after the alarm was issued. The predetermined time is set to a threshold time before the alarm was issued (for example, 3 minutes) based on the time the alarm was issued, or a threshold time after the alarm was issued (for example, 3 minutes) based on the time the alarm was issued.

[0062] If there is no security operation before or after the alarm is issued (S3: No), the possibility of a false alarm being generated based on the operation of a legitimate user is low, and there is a high possibility that an intruder is actually present, so the false alarm determination process by the false alarm determination unit 83 is terminated.

[0063] On the other hand, if there is a security operation before or after the alarm is issued (S3: Yes), it is highly likely that the alarm was a false alarm caused by a legitimate user's operation, so S4 and S5 confirm with the user whether it is a false alarm.

[0064] That is, the false alarm determination unit 83 requests the management unit 82 to identify the user of the information (for example, security operation key information) used for authentication in security operations before and after the alarm is generated from the management table T, and acquires that user information (S4).The false alarm determination unit 83 then sends a request to the contact information in the user information to confirm whether it is a false alarm or not (S5).

[0065] Next, the false alarm determination unit 83 determines whether the notification is a false alarm based on the user's input in response to the notification (S6). If the user inputs that the notification is a false alarm, the false alarm determination unit 83 determines that the notification is a false alarm (S6: Yes), and causes the cancel operation unit 84 to cancel the alarm to the monitoring center 60 (S7). If the user does not input that the notification is a false alarm, the false alarm determination unit 83 ends the false alarm determination process (S6: No).

[0066] In this embodiment, it has been explained that if a security operation is performed before or after the issuance of an intrusion alarm, the alarm may be a false alarm caused by operation by a legitimate user, but depending on the location of the sensor that detected the intrusion, the alarm may be processed as not being a false alarm caused by operation by a legitimate user. For example, if the intrusion is detected by a sensor near the entrance of the building, it is processed as not being a false alarm caused by operation by a legitimate user, and if the sensor is not near the entrance of the building, it is processed as not being a false alarm caused by operation by a legitimate user.

[0067] FIG. 8 is a diagram showing an example of a sequence for canceling a false alarm in the entire security system 1. When a user performs a security operation using the security controller 50, the security controller 50 transmits security operation information d1 and input information d2 to the reception unit 81 (S11). The reception unit 81 then instructs the management unit 82 to register the type of security operation, the security operation key information used, and the operation date and time in the security operation history information table t3 of the management table T (S12). Subsequently, as shown in FIG. 8, when an abnormality occurs and the security controller 50 starts displaying an alarm (buzzer sound, LED display, etc.), an alarm is simultaneously transmitted from the security controller 50 (S21). The false alarm processing device 80 receives the alarm and performs the following operation through a false alarm determination process. The alarm from the security controller 50 may also be transmitted to the monitoring terminal 65 of the monitoring center 60.

[0068] The false alarm determination unit 83 performs a false alarm determination process, referring to the security operation history information table t3 in the management table T, and acquires the contact information of the user who performed security operations within a predetermined time before and after the alarm occurrence time from the contact information table t2 (S22). Next, the false alarm determination unit 83 sends a confirmation request to the acquired contact information (S23).

[0069] When the confirmation request is notified to the contact person, the user checks the confirmation information on the mobile terminal 90 and inputs false alarm determination information for determining whether the alarm is a false alarm (S24).

[0070] When false alarm determination information is input from the mobile terminal 90, the false alarm determination unit 83 determines whether the alarm is a false alarm (S25), and if it is a false alarm, instructs the cancellation operation unit 84 (S26), which then notifies the monitoring terminal 65 of the cancellation of the alarm (S27).

[0071] The monitoring terminal 65 cancels the alarm (S28). When the alarm is canceled, the monitoring terminal 65 is notified to stop the alarm display (buzzer sound, LED display, etc.) on the security operating device 50 (S29).

[0072] FIG. 9 is a diagram showing an example of a screen on which a user of the mobile terminal 90 makes an input. FIG. 9(a) is an example of a display when confirmation information is displayed on the screen of the mobile terminal 90 via an application such as SMS or email. In this example, the notification includes URL link information 901 to prompt the user to input whether or not the alert is a false alarm. When the user designates the link information 901 displayed on the screen of the mobile terminal 90 by touching the screen or the like, the mobile terminal 90 launches a web application and logs in to the false alarm processing device 80 specified by the URL. After logging in, the user uses the mobile terminal 90 to input whether or not the alert is a false alarm on a web screen provided by the false alarm processing device 80.

[0073] Fig. 9(b) is a diagram showing an example of the configuration of a web screen provided by the false alarm processing device 80. The web screen of Fig. 9(b) accepts whether or not the user of the mobile terminal 90 should cancel the alarm as a false alarm by selectively pressing a "No" button B1 or a "Yes" button B2.

[0074] FIG. 9(c) is a diagram showing an example of an authentication screen (web screen) to which the user transitions when the "Yes" button B2 is touched on the screen of FIG. 9(b). The authentication screen of FIG. 9(c) accepts input for multiple questions to authenticate whether the user is the specified user. As an example, it shows a selection button B21 for selecting the reason for the operation error, a name input box B22, a date of birth input box B23, and a password input box B24. The user enters these and touches the cancel dispatch button B25. The cancel dispatch button B25 is a button that instructs the user to cancel the dispatch of a security guard. It may also simply be a button to cancel the alarm.

[0075] In this example, when the dispatch cancel button B25 is touched, the input information is processed by the false alarm processing device 80, and if the user is authenticated, it is determined to be a false alarm and the dispatch of the security guard is canceled.

[0076] (Variation 1) In the embodiment, the mechanism for canceling false alarms has been described using an example in which a different security operation key is given to each user. However, the mechanism may also be applied to a case in which one common security operation key is shared by multiple users.

[0077] For example, consider a case where three people, Mr. A, Mr. B, and Mr. C, share one security operation key. If the false alarm processing device 80 receives an alarm from the control device 50b to the monitoring center 60, and a security operation occurs within a predetermined time period around the time the alarm occurs, and if the information in the management table T indicates that the security operation was performed using the security operation key shared by Mr. A, Mr. B, and Mr. C, the false alarm determination unit 83 sends a confirmation request to the contact information on the mobile terminals 90 of the three people. The false alarm determination unit 83 receives input from each of the three people indicating whether the alarm is a false alarm. Since security operations are performed when an alarm occurs with the presence of one or more of Mr. A, Mr. B, and Mr. C, the false alarm determination unit 83 determines that the alarm is a false alarm when it receives a false alarm input from any one of the three people. Of course, the settings may be modified depending on the operation so that a false alarm is determined to be a false alarm when input from multiple people, not just one, is detected. Also, depending on work schedules, etc., one person who will be performing security operations may be identified, and a confirmation request may be sent to the contact person of that person.

[0078] In addition, if the false alarm is not based on the operation of a legitimate user, a specific operation may be performed when inputting information into the mobile terminal. In this case, the monitor can be notified of the status of the security operator.

[0079] This embodiment may also be implemented with a simpler configuration. For example, if an alarm occurs due to an entry without disabling security (hereinafter referred to as "wrong entry"), the false alarm processing device 80 will call the operator's smartphone using the operation to disabling security after the alarm is issued as a trigger, and will cancel the dispatch of security guards by identifying the push-tone in the call or a keyword spoken by the operator.

[0080] Additionally, a specific push tone or keyword may be detected as a panic key (a state of being threatened by a robber or the like).

[0081] The following simple configuration is also possible: A person who mistakenly enters the building calls the monitoring center 60 system (a dedicated cancellation phone number) from their smartphone. The monitoring center 60 system cancels the dispatch of security guards in response to an alarm being issued due to mistaken entry, a security deactivation operation, or a call from a pre-registered phone number.

[0082] Furthermore, a push-tone or keyword recognition generated by the operator during a telephone call may be added. When identifying the keyword, a system may be added in which the voice from the previous time when the false alarm cancellation was performed correctly is recorded, and if the voice features are not similar to those from the previous time, authentication fails. In the case of a corporation, etc., the calling phone number may be the same number unique to the corporation, etc., but the previous features are compared on the assumption that the individual can be identified using information such as the security operation key during security operations.

[0083] As described above, in the security system of this embodiment, if a false alarm is input by a user, the monitoring center can handle the alarm as a false alarm. When handling the alarm as a false alarm, the security guard does not need to issue a dispatch order or call the target building or emergency contact number. Furthermore, if a security guard who has already received a dispatch order is on his way to the target building, he will be notified that his progress has been canceled. In this way, the number of times security guards have to respond to false alarms generated by legitimate user operations can be significantly reduced.

[0084] In addition, each program executed by the security system of this embodiment may be provided as a file in an installable or executable format recorded on a computer-readable recording medium such as a CD-ROM, a flexible disk (FD), a CD-R, or a DVD (Digital Versatile Disc).

[0085] The programs executed by the security system of this embodiment may be stored on a computer connected to a network such as the Internet and provided by being downloaded via the network.The programs executed by the security system of this embodiment may also be provided or distributed via a network such as the Internet.

[0086] Although several embodiments and modifications of the present invention have been described, these are presented as examples and are not intended to limit the scope of the invention. These may be combined as appropriate. Furthermore, these novel embodiments can be embodied in various other forms, and various omissions, substitutions, and modifications can be made without departing from the spirit of the invention. These embodiments and modifications are included within the scope and spirit of the invention, and are also included in the inventions and their equivalents as defined in the claims. [Explanation of symbols]

[0087] 1. Security System 50 Security control device 50a Operation panel 50b Control device 51 Input / output section 52 Security status control unit 53 Authentication Section 60 Monitoring Center 65 Monitoring terminal 80 False alarm processing device 81 Reception 82 Management Department 83 False alarm determination unit 84 Cancel operation section 90 Mobile Devices 91 Information setting section T Management Table

Claims

1. A security controller; a false alarm processing device connected to the security controller via a communication network; Including, The false alarm processing device comprises: a false alarm determination unit that notifies a user's mobile terminal when an alarm is issued from the security operating device and determines whether the alarm is a false alarm based on an input from the user; a cancel operation unit that cancels the alarm when the false alarm determination unit determines that the alarm is a false alarm; and The false alarm determination unit checks whether a security operation has been performed within a predetermined time before or after the alarm using security operation history information, and if the security operation has been performed within a predetermined time before or after the alarm, sends the notification to a mobile terminal of a user corresponding to authentication information used in the security operation. Security system.

2. A security controller; a false alarm processing device connected to the security controller via a communication network; Including, The false alarm processing device comprises: a false alarm determination unit that, when an alarm is issued from the security operating device, notifies a mobile terminal of a user corresponding to authentication information authenticated by the security operating device, and determines whether the alarm is a false alarm based on an input from the user; a cancel operation unit that cancels the alarm when the false alarm determination unit determines that the alarm is a false alarm; and When the authentication information corresponds to a plurality of users, the false alarm determination unit notifies a mobile terminal of a specified user among the plurality of users. Security system.

3. When the alarm is issued, the false alarm determination unit notifies the mobile terminal of the user corresponding to the authentication information of information to prompt the user to input whether the alarm is a false alarm.

3. The security system according to claim 1 or 2.

4. the false alarm determination unit determines the alarm to be a false alarm when the personal identification information input by the user to cancel the alarm matches pre-registered personal information. A security system according to any one of claims 1 to 3.

5. When the alarm is an intrusion alarm, the false alarm determination unit notifies the user of the mobile terminal of information prompting the user to input whether the alarm is a false alarm. The security system according to claim 3.

6. the cancel operation unit cancels the alarm to the monitoring terminal of the monitor; A security system according to any one of claims 1 to 5.

7. a false alarm determination unit that notifies a user's mobile terminal when an alarm is issued from the security operating device and determines whether the alarm is a false alarm based on an input from the user; a cancel operation unit that cancels the alarm when the false alarm determination unit determines that the alarm is a false alarm; and The false alarm determination unit checks whether a security operation has been performed within a predetermined time before or after the alarm using security operation history information, and if the security operation has been performed within a predetermined time before or after the alarm, sends the notification to a mobile terminal of a user corresponding to authentication information used in the security operation. False alarm processing device.

8. a false alarm determination unit that, when an alarm is issued from a security operating device, notifies a mobile terminal of a user corresponding to authentication information authenticated by the security operating device, and determines whether the alarm is a false alarm based on an input from the user; a cancel operation unit that cancels the alarm when the false alarm determination unit determines that the alarm is a false alarm; and When the authentication information corresponds to a plurality of users, the false alarm determination unit notifies a mobile terminal of a specified user among the plurality of users. False alarm processing device.

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