Support mediation device, support mediation system, support mediation method, and support mediation program

Abstract

To enable matching of a supported person and a supporter, including their emotions.SOLUTION: A support mediation apparatus comprises: a first reception unit for receiving request information from a supported person; a second reception unit for receiving expressions of support from one or more supporters; a calculation unit for calculating information indicating a priority order of the supporters that match the request from the supported person including first emotional information that is emotional information of the supported person and second emotional information that is emotional information of each supporter if the second reception unit receives the expressions of support from the supporter in response to the request information of the supported person received by the first reception unit; and an output unit for outputting a calculation result of the calculation unit to a visually impaired person apparatus (1) and a supporter apparatus (3).SELECTED DRAWING: Figure 1

Description

[Technical Field]

[0001] The present invention relates to a support mediation device, a support mediation system, a support mediation method, and a support mediation program. [Background technology]

[0002] Conventionally, support systems that support visually impaired people so that they can act independently have been known. For example, a guidance system for visually impaired people has been disclosed in which a supporter remotely checks the situation around the visually impaired person and guides them based on images captured by a camera device attached to the visually impaired person's body (see, for example, Patent Document 1).

[0003] There is also disclosed a system that matches users with supporters and selects supporter candidates that meet support request requests (see, for example, Patent Document 2). [Prior art documents] [Patent documents]

[0004] [Patent Document 1] Japanese Patent Application Laid-Open No. 2000-312356 [Patent Document 2] Japanese Patent Publication No. 2020-170424 Summary of the Invention [Problem to be solved by the invention]

[0005] However, when matching supportees and supporters using conventional methods, if the supportee and supporter are not compatible, there is a problem that both the supportee and the supporter will feel uneasy when actually providing support.

[0006] The present invention has been made in consideration of the above-mentioned problems, and aims to provide a support intermediation device, a support intermediation system, a support intermediation method, and a support intermediation program that are capable of matching supporters, taking into account the emotions of both the supportee and the supporter, at the stage of deciding to request support and participate in support. [Means for solving the problem]

[0007] In order to solve the above-mentioned problems and achieve the object, the present invention provides a system including a first reception unit that receives request information of a support recipient, a second reception unit that receives support offers from one or more supporters, and a system for receiving a support offer from one or more supporters in response to the request information of the support recipient received by the first reception unit. ,before a calculation unit that calculates information indicating a priority order of supporters that match the request of the supportee; and a supportee device that receives the calculation result of the calculation unit. In a container an output unit that outputs the signal; The calculation unit includes a first calculation unit that calculates the compatibility between the supportee and the supporter in the past support by scoring emotional information indicating the emotions of the supportee and emotional information indicating the emotions of the supporter during the past support action in which the supporter supported the supportee based on data from the past support recorded in the saved data, and a second calculation unit that calculates the compatibility between the supportee and the supporter in the past support by scoring emotional information indicating the emotions of the supportee when information indicating the priority order of the supporters arranged based on the compatibility is output on the supportee device, The present invention is characterized by having the following. [Effects of the Invention]

[0008] According to the present invention, it is possible to match supporters with consideration given to the feelings of both the supportee and the supporter. [Brief explanation of the drawings]

[0009] [Figure 1] FIG. 1 is a diagram illustrating an example of a system configuration of a support mediation system according to an embodiment. [Figure 2] FIG. 2 is a diagram illustrating an example of a hardware configuration of the device for the visually impaired person. [Figure 3] FIG. 3 is a block diagram illustrating an example of a hardware configuration of the center server device. [Figure 4] FIG. 4 is a block diagram showing an example of a hardware configuration of the supporter device. [Figure 5] FIG. 5 is a diagram illustrating an example of a functional block configuration of the device for the visually impaired person. [Figure 6] FIG. 6 is a block diagram illustrating an example of a functional configuration of the center server device. [Figure 7] FIG. 7 is a diagram illustrating an example of a functional block configuration of the supporter device. [Figure 8] FIG. 8 is a diagram illustrating an example of the reception table. [Figure 9] FIG. 9 is a diagram illustrating an example of the evaluation table. [Figure 10] FIG. 10 is a diagram illustrating an example of the history table. [Figure 11] FIG. 11 is a diagram illustrating an example of the supporter setting table. [Figure 12] FIG. 12 is a diagram showing an example of a sequence for performing matching in the support intermediation system. [Figure 13] FIG. 13 is a diagram illustrating an example of the flow of the matching process in the matching server. [Figure 14] FIG. 14 is an explanatory diagram of the evaluation process. [Figure 15] FIG. 15 is a diagram showing an example of the flow of the group formation process according to the first modification. DETAILED DESCRIPTION OF THE INVENTION

[0010] Hereinafter, examples of a support intermediation device, a support intermediation system, a support intermediation method, and a support intermediation program according to the present embodiment will be described with reference to the drawings. In the embodiment, an example will be shown in which the present invention is applied to a support system in which a visually impaired person receives remote support. A visually impaired person is an example of a "person being supported." Of course, the "person being supported" may be someone other than a visually impaired person. For example, the present invention can be applied to other systems, such as remote support for a child as a "person being supported," or route guidance for a person traveling in unfamiliar territory as a "person being supported."

[0011] (Configuration of the support mediation system) Fig. 1 is a diagram showing an example of the system configuration of a support intermediation system according to an embodiment. The support intermediation system shown in Fig. 1 includes a visually impaired person device 1, a center server device 2, and a supporter device 3. The visually impaired person device 1 is an example of a "support recipient device," the center server device 2 is an example of a "support intermediation device," and the supporter device 3 is an example of a "supporter device."

[0012] The device 1 for visually impaired persons is, for example, a wearable terminal, a smartphone, or a tablet terminal. The device 1 for visually impaired persons may also be a dedicated device provided to visually impaired persons. The device 1 for visually impaired persons includes a camera, a microphone, earphones, various sensors, and the like. The device 1 for visually impaired persons is also equipped with an assistant function that, when spoken to, provides voice guidance and performs operations according to the content of the speech. When the device 1 for visually impaired persons activates the assistant function and receives voice instructions from the visually impaired person, it connects to a network (NW) 4 via a wireless base station 5 and accesses the center server device 2.

[0013] The wireless base station 5 is a base station of a wireless communication network such as the fifth generation mobile communication system (5G) or Wi-Fi (registered trademark).

[0014] The supporter device 3 is a device such as a smartphone, tablet terminal, or PC terminal that a supporter uses to remotely support a visually impaired person. For example, when a supporter uses a smartphone as the supporter device 3, the supporter operates the smartphone to connect the smartphone to the network 4 via the wireless base station 5 and access the center server device 2. Note that when the supporter device 3 is a PC terminal, it can also be configured to be connected to the network 4 via a wired connection to a network device in a home or the like.

[0015] The network 4 is a communication network such as a LAN (Local Area Network) or the Internet.

[0016] In this embodiment, the center server device 2 includes a matching function unit 210, an assistance function unit 220, a reception table T1, an evaluation table T2, a history table T3, and an assistance provider setting table T4.

[0017] The matching function unit 210 matches visually impaired people with supporters. The support function unit 220 relays data such as audio and images between the visually impaired person device 1 carried by the visually impaired person and the supporter device 3 carried by the supporter who matches with the visually impaired person.

[0018] As an example, the matching function unit 210 and the support function unit 220 are both provided in the center server device 2, but the matching function unit 210 and the support function unit 220 may not be provided in one information processing device, but may be provided in multiple information processing devices with their functions distributed to each other so that they can communicate with each other. Also, the reception table T1, the evaluation table T2, the history table T3, and the supporter setting table T4 may be provided in one information processing device or in multiple information processing devices.

[0019] The visually impaired person operates the device 1 by voice to request assistance from the matching function unit 210. The device 1 for visually impaired people connects to the center server device 2 and requests assistance from the matching function unit 210.

[0020] The matching function unit 210 receives a request for support from the visually impaired person device 1 and an offer of support from the supporter device 3, and stores them in the reception table T1. Furthermore, the matching function unit 210 calculates the compatibility between the visually impaired person and each supporter using the values ​​of evaluation information such as emotional information set in the evaluation table T2 based on the history table T3, and stores the visually impaired person and the supporter with the highest compatibility in association with the supporter setting table T4.

[0021] At the scheduled time and date, the visually impaired person instructs the start of assistance by voice operation of the visually impaired person device 1. The visually impaired person device 1 connects to the center server device 2 in accordance with the voice instruction from the visually impaired person and requests the assistance function unit 220 to start assistance.

[0022] The support function unit 220 authenticates the visually impaired person device 1 and starts the process of relaying transmission and reception of voice, images, etc. between the supporter device 3 of the supporter associated with the visually impaired person's support request for the relevant date and time in the supporter setting table T4 and the visually impaired person device 1. The support function unit 220 saves information indicating the support exchange between the visually impaired person device 1 and the supporter device 3 in the history table T3.

[0023] (Hardware configuration of device 1 for visually impaired persons) Fig. 2 is a diagram showing an example of the hardware configuration of the device for visually impaired persons 1. Fig. 2 shows the configuration of the device for visually impaired persons 1 including a headset device 7, a pulse sensor 24, and a mobile terminal device 8, in which the headset device and pulse sensor are externally connected and used.

[0024] Here, the headset device 7 and the pulse sensor 24 are wearable devices that the visually impaired person wears when walking a predetermined route with the assistance of a supporter. When matching the visually impaired person with a supporter, the headset device 7 may be removed and the matching procedure may be performed using the functions of the mobile terminal device 8. For example, if the mobile terminal device 8 is a smartphone or tablet terminal device equipped with a wireless communication function, the built-in functions of the smartphone or tablet terminal device may be used instead.

[0025] As an example, the headset device 7 has an earphone device 25 that enables the visually impaired person to hear the voice of the supporter, a camera device 26 that captures images of the surroundings of the visually impaired person, and a microphone device 27 that collects the voice generated by the visually impaired person himself.

[0026] The mobile terminal device 8 includes a CPU (Central Processing Unit) 11, a RAM (Random Access Memory) 12, an internal memory 13, a communication interface (communication I / F) 14, a short-range wireless communication interface (short-range wireless communication I / F) 15, a touch panel 16, and a GPS (Global Positioning System) sensor 17. The mobile terminal device 8 also includes an acceleration sensor 18, a timer 19, an external interface (external I / F) 20, a camera 21, a microphone 22, and a speaker 23.

[0027] A voice assistance program is stored in the built-in memory 13. When the CPU 11 executes this voice assistance program, the mobile terminal device 8 cooperates with each unit to perform functions for assisting visually impaired persons. The CPU 11 may start execution of the voice assistance program in conjunction with powering on the mobile terminal device 8, or the CPU 11 may start execution of the voice assistance program in response to operation of the touch panel 16 by the visually impaired person.

[0028] The communication I / F 14 performs wireless communication such as 5G or Wi-Fi with the wireless base station 5. The short-range wireless communication I / F 15 performs short-range wireless communication such as Bluetooth (registered trademark). The touch panel 16 is a device that integrates a display device such as an LCD and a touch input sensor for input operations. The GPS sensor 17 calculates GPS information indicating the current location of the visually impaired person carrying the mobile terminal device 8 based on signals from GPS satellites. The acceleration sensor 18 outputs information indicating the moving direction, vibration, shock, etc. of the visually impaired person carrying the mobile terminal device 8. The timer 19 counts the time.

[0029] The external I / F 20 is an interface such as a USB (Universal Serial Bus) that is used when connecting the headset device 7 via a wire. In FIG. 2, the short-range wireless communication I / F 15 and the headset device 7 are connected wirelessly, so the wired headset device 7 is not connected.

[0030] The camera 21 is a camera built into the mobile terminal device 8. The camera 21 captures an image of the area in which the camera 21 is pointed using an image sensor at a set frame rate and outputs the captured image. When the camera 21 is pointed toward the visually impaired person, it outputs an image of the visually impaired person's facial expression, such as their face. The microphone 22 is a microphone built into the mobile terminal device 8, which collects the voice of the visually impaired person and converts it into audio data. The speaker 23 is a speaker built into the mobile terminal device 8, which demodulates the audio data and outputs the audio to the visually impaired person. Note that when the headset device 7 is connected, the camera 21, microphone 22, and speaker 23 on the mobile terminal device 8 side are turned off.

[0031] The pulse sensor 24 is a sensor that is attached to the body of the visually impaired person to measure the pulse. Measurement data is transmitted to the mobile terminal device 8 via the short-range wireless communication I / F 15 by wireless communication.

[0032] (Hardware configuration of center server device 2) 3 is a block diagram showing an example of the hardware configuration of the center server device 2. The center server device 2 shown in FIG. 3 includes a CPU 51, a ROM 52, a RAM 53, an HDD (Hard Disk Drive) 54, and a communication interface (communication I / F) 55.

[0033] The communication I / F 55 is connected to the network 4 .

[0034] The HDD 54 is an example of a storage unit. The HDD 54 stores programs and data. The programs include a matching program and a remote assistance control program. The HDD 54 also stores a reception table T1, an evaluation table T2, a history table T3, a supporter setting table T4, and the like.

[0035] The center server device 2 has a computer configuration including a CPU 51, a ROM 52, and a RAM 53. The CPU 51 loads a program from an HDD 54 into the RAM 53 and executes it. When the CPU 51 executes the program, the center server device 2 performs the functions of the matching function unit 210 and the support function unit 220. The RAM 53 is used as a work area for the CPU 51. For example, it is used for score processing in the matching process.

[0036] (Hardware configuration of supporter device 3) 4 is a block diagram showing an example of the hardware configuration of the supporter device 3. The supporter device 3 shown in FIG. 4 has a CPU 81, an internal memory 82, a RAM 83, a communication I / F 84, a camera 85, a touch panel 86, a microphone 87, and a speaker 88.

[0037] A support program is stored in the built-in memory 82. When the CPU 81 executes this support program, the supporter device 3 cooperates with each unit to perform the support function.

[0038] The communication I / F 84 is connected to the network 4. The communication I / F 84 may perform wireless communication such as 5G or Wi-Fi with a wireless base station 5 to connect to the network 4. The touch panel 86 is a device that integrates a display device such as a liquid crystal display and a touch input sensor for performing input operations.

[0039] The camera 85 is an internal camera built into the supporter device 3. The camera 85 captures the supporter's face and other images with an imaging sensor and outputs an image of the supporter's facial expression. The microphone 87 collects the supporter's voice and converts it into audio data. The speaker 88 demodulates the voice data of the other party and outputs the voice.

[0040] (Functional configuration of device 1 for visually impaired people) Fig. 5 is a diagram showing an example of the functional block configuration of the device for visually impaired persons 1. In the device for visually impaired persons 1, various functional units are realized by the CPU 11 executing a voice assistance program stored in the built-in memory 13. Fig. 5 shows a voice assistant function unit 101, a support request function unit 102, and a support function unit 103 as examples of these functional units.

[0041] The voice assistant function unit 101 executes processing through voice dialogue with a visually impaired person. For example, when the voice assistant function unit 101 receives a voice instruction from a visually impaired person, it executes processing through voice dialogue, such as reading out operation guidance aloud, executing an operation corresponding to the instruction, and reading out the results of the processing aloud.

[0042] When a visually impaired person requests assistance by voice or the like, the assistance request function unit 102 connects to the center server device 2 via the communication I / F 14, communicates with the matching function unit 210, and sends and receives information for matching with an assistance provider.

[0043] When the visually impaired person gives an instruction to start support by voice or the like, the support function unit 103 connects to the center server device 2 via the communication I / F 14 and requests the support function unit 220 to start support. In addition, the support function unit 103 communicates with the supporter of the supporter device 3 via the support function unit 220 of the center server device 2.

[0044] (Functional configuration of center server device 2) 6 is a block diagram showing an example of the functional configuration of the center server device 2. The center server device 2 shown in FIG.

[0045] The matching function unit 210 includes a first receiving unit 211, a second receiving unit 212, a calculation unit 213, and an output unit 214.

[0046] The first receiving unit 211 receives support request information input by the support recipient to the device 1 for visually impaired persons. The second receiving unit 212 receives support expression information input by the supporter to the supporter device 3. The calculation unit 213 reads first emotion information, which is emotion information of the support recipient, and second emotion information, which is emotion information of each supporter, and calculates information indicating the priority order of supporters who match the request of the support recipient. The output unit 214 outputs the calculation result to the device 1 for visually impaired persons and the supporter device 3.

[0047] When the support function unit 220 receives a request to start support from the visually impaired person device 1, it connects the visually impaired person device 1 with the support person device 3 determined through the matching function unit 210, and sends and receives information necessary for support between each device while mediating communication between them.

[0048] The memory control unit 230 stores request information of the support recipient, support declarations from each supporter in response to the request information, first emotion information which is emotion information of the support recipient during the matching process and during the support action, and second emotion information which is emotion information of the supporter.

[0049] (Functional configuration of supporter device 3) Fig. 7 is a diagram showing an example of the functional block configuration of the supporter device 3. In the supporter device 3, various functional units are realized by the CPU 81 executing the support program stored in the built-in memory 82. Fig. 7 shows an application function unit 301 and a support communication function unit 302 as examples of these functional units.

[0050] The application function unit 301 connects to the center server device 2 via the communication I / F 84 and communicates with the matching function unit 210 .

[0051] The support communication function unit 302 is connected to the center server device 2 via the communication I / F 84 and communicates with the support function unit 220 .

[0052] (Table configuration) Next, the configuration of the tables will be explained. The center server device 2 has a reception table T1, an evaluation table T2, a history table T3, and a supporter setting table T4. Of these, the history table T3 is a table that stores information on past support sessions. The information on past support sessions is evaluation information, and a score evaluated based on the evaluation information is set in the evaluation table T2. Furthermore, the supporter setting table T4 is a table that links information on the visually impaired person determined in the matching process with information on the supporter.

[0053] FIG. 8 shows an example of the reception table T1, which includes a support request reception table T11 for receiving support request information from visually impaired people, and an application reception table T12 for receiving applications from supporters (corresponding to "support declarations").

[0054] The support request reception table T11 shown in FIG. 8 has data items such as "person with disabilities ID", "case ID", "date", "start time", "end time", "route", "remuneration", and "decided".

[0055] The "disabled person ID" is an identification ID for identifying a visually impaired person. The "case ID" is an identification ID assigned by the first reception unit 211 to identify the case of a support request. In other words, if the same visually impaired person makes multiple support requests, a different case ID will be issued for each support request. A support request here is considered to be one support request that is provided within a certain continuous period of time along a predetermined route.

[0056] "Date," "Start time," and "End time" are the date and time period for receiving support. "Route" is the route for receiving support, specifying the destination and main stopovers. "Remuneration" is the amount of remuneration that the supportee will pay to the supporter when receiving support. "Determined" is entered when a supporter who will respond to the support request has been decided.

[0057] The application reception table T12 shown in Figure 8 has data items such as "Support Declaration ID", "Supporter ID", "Date", "Start Time", "End Time", "Project ID", "Restrictions", "Requested Reward", and "Supporter Image".

[0058] The "support declaration ID" is an identification ID assigned by the first receiving unit 211 to identify the content of the declaration made by the supporter. When the same supporter makes multiple declarations of support, a support declaration ID is issued for each declaration of support.

[0059] "Supporter ID" is an ID that identifies a supporter.

[0060] "Date," "Start time," and "End time" are the dates and time periods when the supporter is available to provide support. "Project ID" is entered when the supporter specifies the support request project for which they wish to apply. If applying without specifying the support request project, no "Project ID" should be entered. "Restrictions" is an item set when restricting the routes that the supporter can provide support for, the IDs of people with disabilities who wish to receive support, etc. "Requested remuneration" is the remuneration that the supporter requests for providing the requested support. "Supporter image" is an image that includes the supporter's facial expression.

[0061] 9 shows an example of the evaluation table T2, which includes a first evaluation table T21 and a second evaluation table T22 as tables for calculation of the compatibility between a visually impaired person and a supporter.

[0062] The first evaluation table T21 contains scores of compatibility calculated from saved data of interactions between the visually impaired person and the supporter during past support sessions, which are saved in the history table. The second evaluation table T22 contains scores based on first emotional information when the visually impaired person refers to the first matching result with the supporter who has offered to support, and second emotional information when the supporter refers to information related to the support request, when matching a support request. As an example, the table contains scores calculated as compatibility in past support sessions, which are added as coefficients.

[0063] The first evaluation table T21 shown in Figure 9 has data items such as "Disabled Person ID," "Route," "Supporter ID," "Disabled Person Pulse," "Disabled Person Acceleration," "Disabled Person Voice Tone," "Supporter Instructions," "Supporter Voice Tone," "Supporter Facial Expression," "Disabled Person Satisfaction Level," and "Past Evaluation Value."

[0064] The "Disabled Person ID" is the disabled person ID of the visually impaired person who made the support request. The "Route" is the route for which the visually impaired person requested support. The "Supporter ID" is a supporter ID corresponding to a supporter who has offered support by specifying a case ID and whose disabled person ID and route ID match the case ID in the support request reception table T11, and a supporter who has applied and whose available dates and time periods meet the conditions of the support request. When multiple supporters offer support for a single support request case, the calculation unit 213 associates each supporter ID with a combination of the same disabled person ID and route, and creates multiple pieces of data.

[0065] The "pulse rate of the visually impaired person," "acceleration of the visually impaired person," "tone of voice of the visually impaired person," "supporter instructions," "tone of voice of the supporter," "supporter facial expression," and "satisfaction level of the visually impaired person" are score values ​​that are set based on stored data that indicates past interactions between the visually impaired person and the supporter during support. Note that other indicators obtained from biometric information that can be acquired by sensors provided in the device 1 for the visually impaired person and the supporter device 3 may also be added.

[0066] The "past evaluation value" is a score value calculated by adding up each score value set based on stored data showing interactions during past support, and taking into account the "satisfaction level of the person with a disability."

[0067] 9 has data items such as "Case ID," "Supporter ID," "Facial expression and tone of voice of disabled person," "First matching evaluation value," "Supporter facial expression and tone of voice," and "Second matching evaluation value." The "Supporter ID" is the same as in the first evaluation table T21.

[0068] The "disabled person's facial expression and voice tone" and the "support person's facial expression and voice tone" are set to evaluation results obtained by scoring the emotions (first emotional information, second emotional information) of the disabled person and the support person based on the facial expression and voice tone of the visually impaired person and the support person when matching. As an example, the "disabled person's facial expression and voice tone" is set to an evaluation result obtained by extracting facial expressions, which are first emotional information, from an image of the visually impaired person's face, etc., and scoring the facial expressions, and extracting the voice of the visually impaired person, which is also first emotional information, from audio data and scoring the expressions. Furthermore, the "support person's facial expression and voice tone" is set to an evaluation result obtained by extracting facial expressions, which are second emotional information, from an image of the support person's face, etc., and scoring the facial expressions, and extracting the voice of the support person, which is also second emotional information, from audio data and scoring the expressions. Note that if both facial expressions and voice cannot be acquired, either facial expressions or voice may be used. Furthermore, emotions may be scored using other biometric information that the visually impaired person device 1 and the support person device 3 are equipped with and can acquire using detection means such as sensors.

[0069] History table T3 shown in Figure 10 corresponds to saved data that records interactions between a visually impaired person and a supporter during past assistance sessions. Recorded information indicating interactions between a visually impaired person and a supporter during past assistance sessions includes "ID of the visually impaired person," "route," "supporter ID," "unit section number," "support image," "map information," "support instructions," "time series data of pulse rate of the visually impaired person," "time series data of acceleration of the visually impaired person," "time series data of voice tone of the visually impaired person," "time series data of instructions by the supporter," "time series data of voice tone of the supporter," and "time series data of facial expression of the supporter." "ID of the visually impaired person," "route," and "supporter ID" are the same as those in first evaluation table T21.

[0070] The "unit section number" is a number assigned from the start time of the support by dividing the time period during which support is provided into predetermined units. The division unit may be, for example, from a few seconds to a few minutes. The "support image" is an image acquired by the camera device 26 of the device 1 for visually impaired persons while support is being provided. The "map information" is map information centered on the location where the visually impaired person was while being supported. The "support instructions" are used to show instructions on the map so that the supporter can appropriately call out to the visually impaired person when there are points that require attention when the visually impaired person is walking (for example, steps or obstacles).

[0071] The "disabled person's pulse time series data," "disabled person's acceleration time series data," "disabled person's tone of voice time series data," "supporter instruction time series data," "supporter's tone of voice time series data," and "supporter's facial expression time series data" are data acquired from the visually impaired person device 1 or the supporter device 3, respectively. The "disabled person's tone of voice time series data" is data on the visually impaired person's tone of voice acquired by the visually impaired person device 1 during the support action and transmitted from the visually impaired person device 1. The "supporter's tone of voice time series data" is data on the supporter's tone of voice acquired by the supporter device 3 during the support action and transmitted from the supporter device 3. The "supporter's facial expression time series data" is data on the supporter's facial expression, such as the face, acquired by the supporter device 3 during the support action and transmitted from the supporter device 3. In this example, since the target is a visually impaired person, facial expression data, such as the face of the visually impaired person, is not acquired by the visually impaired person device 1 during the support action. However, facial expression data, such as the face of the visually impaired person, may be acquired and transmitted by the visually impaired person device 1 during the support action. In that case, the "disabled person's facial expression time series data" is also included.

[0072] 11, the supporter setting table T4 is used to register the supporter determined by matching, and includes "Person with Disability ID," "Route," "Case ID," "Case ID Sub," "Supporter ID," "Start Time," and "End Time." "Person with Disability ID," "Route," and "Case ID" are the same as those in the support request reception table T11.

[0073] The "Supporter ID" will be registered as the supporter ID determined as a result of the matching process. The "Start time" and "End time" will be registered as the start time and end time corresponding to the determined supporter.

[0074] When multiple supporters are working on one project ID, the "Project ID Sub" is assigned sub-numbers in the order of the supporters.

[0075] (the entire sequence to match) 12 is a diagram showing an example of a sequence for matching in the support intermediary system. First, a visually impaired person inputs the details of a support request by voice to the device for visually impaired people 1 (S1). In the device for visually impaired people 1, the voice assistant function unit 101 interprets the voice input from the visually impaired person and engages in a predetermined voice dialogue with the visually impaired person, allowing the visually impaired person to input the details of the support request, such as the route, date and time, by voice.

[0076] The visually impaired person device 1 communicates with the matching function unit 210 via the support request function unit 102, and requests registration of the support request content (S2).

[0077] The matching function unit 210 registers the support request content transmitted from the visually impaired person device 1 in the support request reception table T11 (S3). The matching function unit 210 constantly receives support requests from the same or multiple visually impaired person devices 1. For this reason, the support request reception table T11 registers the received support request content in association with the case ID.

[0078] When the matching function unit 210 receives an inquiry for a list of support requests from the support provider device 3 (S4), it extracts support request cases for which a supporter has not been determined from the support request cases registered in the support request reception table T11, and sends the list information to the support provider device 3 (S5).

[0079] The supporter selects and inputs the case ID he or she wishes to refer to from the list of support request cases displayed on the supporter device 3 (S6), and the supporter device 3 sends the selected case ID to the matching function unit 210 (S7).

[0080] When the matching function unit 210 receives a case ID selected from the list information from the support provider device 3, it retrieves the disabled person ID and route registered for the selected case ID from the support request table T11, extracts data matching the retrieved disabled person ID and route from the history table T3, and outputs the data to the support provider device 3 (S8). Here, the data includes saved data indicating past interactions. The saved data is information about the support that the visually impaired person with the disabled person ID received along the route in the past. Therefore, this data also includes map information including the actual support image and route at that time, and the content of the calls to be made in places requiring caution.

[0081] The supporter device 3 displays the data of the case ID and takes a picture of the supporter's facial expression while referring to the data with the camera 85 (S9). From the image of the supporter's facial expression while referring to the data, it is possible to evaluate whether the supporter is confident about the route, the supporter's emotional expression toward the visually impaired person in charge, etc.

[0082] After displaying the data of the case ID, the supporter device 3 accepts a support declaration for the case ID input by the supporter (S10).

[0083] When a supporter inputs a support declaration, the supporter device 3 transmits the input information and an image of the supporter's facial expression when he / she was referring to the case ID data to the matching function unit 210 together with the case ID for which the support declaration was made (S11). Here, an example is described in which the supporter's facial expression is acquired, but if the supporter's voice is acquired when the supporter was referring to the case ID data, voice data is transmitted to the matching function unit 210. The following also describes an example in which the supporter's facial expression is acquired. The input information for the support declaration also includes the date and time period when the supporter is available to provide support, restrictions, requested remuneration, etc.

[0084] When the matching function unit 210 receives a support declaration for a project ID from a supporter device 3, it registers the input information input on the supporter device 3, i.e., the support declaration content, and a photographed image of the supporter in the application reception table T12 (S12). Next, the matching function unit 210 scores the supporter's facial expression from an image of the supporter's face, etc., and stores the score in the second evaluation table T22 in association with the project ID. The facial expression score is a score on a three-level scale, such as positive for a smile, neutral for a neutral expression, and negative for a frowning or distorted expression. Note that the matching function unit 210 accepts support declarations for a project ID with a support request from the same or multiple supporter devices 3 at any time during a specified period. For this reason, the application reception table T12 registers the support declaration content of supporters in association with the number of supporters who applied for the same project ID.

[0085] Next, when a specified period has elapsed since the support request was registered, the matching function unit 210 performs a first matching process for the support request based on the support request details in the support request reception table T11 and the support declaration details in the application reception table T12 (S13). The first matching process is a process of calculating the compatibility between the visually impaired person and each supporter for each support declaration ID based on information about past interactions between the visually impaired person and the supporter, calculating a priority order for supporters who match the request of the visually impaired person, and sorting the support declaration IDs in order of high compatibility with the visually impaired person. During the first matching process, a process may be performed to sort the support declaration IDs in order of high compatibility with the visually impaired person, taking into account the facial expressions of the supporters. Furthermore, if the supporter's voice is acquired, a process may be performed to sort the support declaration IDs in order of high compatibility with the visually impaired person, taking into account the voice.

[0086] The matching function unit 210 outputs the result calculated in the first matching process to the visually impaired person's device 1 that has requested support (S14). The result of the first matching process includes sort information in which the support declaration IDs are sorted in order of the degree of compatibility between the visually impaired person who has requested support and the supporter. If the visually impaired person's device 1 is disconnected from the matching function unit 210, the result may be output the next time the visually impaired person's device 1 connects to the matching function unit 210.

[0087] When the device 1 for visually impaired persons receives sort information of the results of the first matching process from the matching function unit 210, it turns on the audio input of the microphone and acquires the audio response of the visually impaired person who requested assistance (S15). Here, the case of acquiring the audio of the visually impaired person will be described as an example, but an image of the facial expression of the visually impaired person, such as their face, may also be acquired.

[0088] The visually impaired person device 1 reads out information about the supporters in sorted order using a voice assistant while the visually impaired person is receiving voice input (S16), obtains the visually impaired person's reaction by voice when the voice assistant is reading out information about each supporter, and transmits the voice data to the matching function unit 210 (S17).

[0089] The device 1 for visually impaired persons reads out information about each supporter using the voice assistant, and associates the time when the information about each supporter is read out with the time when the voice of the visually impaired person at that time was recorded, and transmits them to the matching function unit 210. This method is not limited to this, and the device 1 for visually impaired persons may first receive information about the first supporter from the matching function unit 210 in sorted order, read it out using the voice assistant, and transmit the voice of the visually impaired person at that time to the matching function unit 210, and then receive information about the second supporter from the matching function unit 210, read it out using the voice assistant, and transmit the voice of the visually impaired person at that time to the matching function unit 210. In other words, it is also possible to transmit information about each supporter to the device 1 for visually impaired persons in sorted order, and obtain the response of the visually impaired person by voice for each supporter.

[0090] The matching function unit 210 receives the visually impaired person's reaction to the supporter as voice data of the visually impaired person from the device for visually impaired person 1, scores the tone of voice, records it in the second evaluation table T22, and performs the second matching process (S18). The second matching process is a process that calculates the compatibility degree based on the result of the compatibility degree calculation in the first matching process, further including emotional information of the visually impaired person, in this example, a score based on the tone of voice, and re-sorts the order of support expressions in descending order of the supporter's compatibility degree with the visually impaired person.

[0091] The matching function unit 210 outputs the order of support declarations, re-sorted in descending order of the supporter with the highest compatibility level, to the visually impaired person device 1 (S19), and the visually impaired person inputs a decision to determine the supporter for the case (S20).

[0092] Thereafter, the matching function unit 210 registers the case and the supporter who will support the case in association with each other in the supporter setting table T4 (S21).

[0093] When the matching function unit 210 determines the supporter corresponding to the case, it updates the case to "Determined" in the support request reception table T11. Furthermore, based on the support request content and the support declaration content of the determined supporter, it registers information on the final combination of the support request case in association with the supporter setting table T4.

[0094] A supporter may declare support without specifying a project ID. In this case, the supporter is considered to have entered all support requests that match the date and time of the declaration of support.

[0095] (Matching process in matching function unit 210) 13 is a diagram showing an example of the flow of the matching process in the matching function unit 210. For the case ID of a support request registered in the support request reception table T11, the matching function unit 210 performs the following matching process on supporters who have the same case ID among the support offers received in the application reception table T12, or supporters who do not specify a case ID and who have the same date, time, and time zone.

[0096] First, the matching function unit 210 acquires from the history table T3 information on past interactions during support between the visually impaired person of the case ID and each supporter who has made a support pledge that matches the case ID or the date, time, and time zone (S31). Note that the information on past interactions during support is information on when support was provided via the same route as the case ID.

[0097] Next, the matching function unit 210 performs an evaluation process for each unit section of the route, evaluating the compatibility between the visually impaired person and the support person for each item based on information about past interactions during support (S32). As an example, each evaluation item based on data acquired from biosensors or the like provided on the visually impaired person device 1 and the support person device 3 is evaluated as a good evaluation (positive), a normal evaluation (neutral), or a bad evaluation (negative), and the score is assigned so that the better the supporter's support for the visually impaired person is, the better the evaluation (positive). Then, for each evaluation item, the total score value is divided by the number of unit sections to find an average value. The evaluation results are stored in a first evaluation table T21.

[0098] Next, the matching function unit 210 tally up the scores of each evaluation item set in the first evaluation table T21 for each supporter (S33).

[0099] Next, the matching function unit 210 adjusts the aggregate score based on the visually impaired person's level of satisfaction with each supporter when they received support in the past, and calculates it as a past evaluation value (S34). The level of disability satisfaction is a numerical representation of satisfaction recorded by the visually impaired person after the support has ended, such as by answering a questionnaire about the support they received, and is registered in the first evaluation table T21. The aggregate score is adjusted so that the compatibility level matches the level of disability satisfaction. For example, if the satisfaction level is high, the aggregate score is multiplied by a positive coefficient greater than 1 to increase the aggregate score, and conversely, if the satisfaction level is low, the aggregate score is multiplied by a positive coefficient less than 1 to decrease the aggregate score, and this calculation result is stored in the first evaluation table T21 as a past evaluation value.

[0100] Next, the matching function unit 210 reflects the score of the "supporter facial expression" of this case set in the second evaluation table T22 in the aggregate score for each supporter (S35). Specifically, the past evaluation value stored in the first evaluation table T21 is multiplied by a coefficient based on the supporter facial expression score in the second evaluation table T22, and the calculated value is stored as the first matching evaluation value. The coefficient is a positive number greater than 1 for a positive expression, 1 for a neutral expression, and a positive number less than 1 for a negative expression. This corresponds to the first matching process.

[0101] Then, based on the first matching evaluation value of each supporter, the matching function unit 210 sorts the support requests in order of the supporter with the highest first matching evaluation value, i.e., in order of compatibility, and outputs the support offer information in order of compatibility to the visually impaired person device 1 that made the support request for this case (S36).

[0102] Thereafter, the matching function unit 210 acquires the visually impaired person's reaction to each supporter in the form of a tone of voice from the device 1 for the visually impaired person, scores the tone of voice as emotional information, converts the score into a coefficient, multiplies it by the first matching evaluation value, and stores the result as the second matching evaluation value in the second evaluation table T22. As with the supporter facial expression score, this coefficient is set to be positive, neutral, or negative. Once the visually impaired person's reaction to all supporters' expressions of support have been acquired in the form of a tone of voice and the calculation of the second matching evaluation value has been completed, the order of the expressions of support is re-sorted in descending order of compatibility (S37). This process corresponds to the second matching process.

[0103] It is not necessary to include both the first matching process and the second matching process, and either one may be performed. Furthermore, as emotional information of the visually impaired person, in addition to tone of voice, an image of the facial expression of the visually impaired person acquired by the camera 21 may be used for evaluation. Furthermore, as emotional information of the supporter, in addition to facial expression, the tone of voice of the supporter acquired by the microphone 87 may be used for evaluation.

[0104] In addition, there are cases where the reward for assistance set by the visually impaired person does not match the reward desired by the supporter. In such cases, the degree of compatibility may be increased when the supporter's desired reward falls within the set reward of the visually impaired person, and the aggregate score may be converted and included.

[0105] (Description of evaluation process) Fig. 14 is an explanatory diagram of the evaluation process. Fig. 14 shows an example of data that serves as the basis for evaluation to evaluate the compatibility between a visually impaired person and a supporter. Data is extracted from this evaluation source data into the history table T3.

[0106] Figure 14 shows the evaluation source data arranged by item for each unit section of the route. Each section with unit section number TS=0001, 0002, ... 0005 is arranged in chronological order along the route. The evaluation source data are "assistance image," "assistance instructions," "map," "time-series data of the disabled person's pulse," "time-series data of the disabled person's acceleration," "time-series data of the disabled person's voice tone," "time-series data of the support person's instructions," "time-series data of the support person's voice tone," and "time-series data of the support person's facial expression."

[0107] The "support image" is an image captured by the camera device 26 of the device 1 for the visually impaired person, and is output to the supporter device 3 while the visually impaired person is being supported. While looking at the support image, if there is an annotation (support instruction) in the support image indicating a point that requires attention, the supporter will call out to the visually impaired person.

[0108] The "assistance instructions" are displayed in the form of speech bubbles or marks in areas of the support image that require attention, including keywords to include when speaking to visually impaired people.

[0109] "Map" is an image that shows the location of the visually impaired person on a map and is output to the supporter device 3 during support.

[0110] The "time series data of the visually impaired person's pulse" is time-series pulse data of the visually impaired person transmitted during assistance from the visually impaired person's device 1. When the pulse rate increases, it shifts from the reference position at rest.

[0111] The "disabled person's acceleration time series data" is acceleration data in chronological order of the visually impaired person that is transmitted during assistance from the visually impaired person's device 1. If the visually impaired person becomes lost in the direction they are going and makes sudden movements such as frequently changing direction or falling, the acceleration is detected and the acceleration data changes significantly and in a complex manner.

[0112] The "time-series data of the voice tone of the visually impaired person" is the voice tone data of the visually impaired person in chronological order transmitted from the visually impaired person device 1 during assistance. When the visually impaired person becomes panicked or senses danger, data indicating a change in the voice tone can be obtained from the voice data of the visually impaired person.

[0113] The "supporter instruction time-series data" shifts from the reference position when there is a discrepancy between the content and timing of the call shown in the support image and the actual call made by the supporter.

[0114] "Supporter tone time-series data" is voice data in chronological order transmitted from the supporter device 3 during support. When the supporter becomes flustered, data indicating a change in voice tone can be obtained from the supporter's voice data.

[0115] "Supporter facial expression time series data" is facial expression data in chronological order transmitted from the supporter device 3 during support. When the supporter becomes flustered or surprised and their facial expression changes, data showing the change in facial expression can be obtained from the captured image of the supporter.

[0116] Each time series data is expressed as a change in signal level by extracting specific features from the source data such as audio or images. This display is for ease of understanding and is not limited to this display. In actual score evaluation, a threshold is set for each and replaced with a three-level evaluation expressed numerically, for example, "positive > neutral > negative" or "neutral (smooth) > slightly negative > negative."

[0117] (Evaluation criteria for items for visually impaired persons) The evaluation is performed, for example, using the following evaluation criteria: Note that the evaluation criteria are merely examples and are not limited to these.

[0118] "Positive": Calm pulse, blood pressure, smiling, cheerful tone of voice, etc.

[0119] "Negative": Increased pulse rate, increased blood pressure, surprised facial expression, surprised tone of voice, etc.

[0120] (Evaluation criteria for supporter items) "Positive": Calmly warn ahead of time, keep a calm expression, smile, etc.

[0121] "Negative": Speaking quickly, looking panicked, etc.

[0122] (Evaluation method) Evaluation is performed for each unit section and set in the history table T3. For example, in unit section number TS=0002, the support image displays the text "Watch your step," but the "supporter instruction time series data" indicates that the data is out of the reference position, meaning that the supporter should have called out but did not actually do so. For this reason, a negative score is set for "supporter instructions" in the history table T3 for unit section number TS=0002.

[0123] Furthermore, in unit interval number TS=0003, the supporter's facial expression time series data changes. Because the supporter's delayed call in unit interval number TS=0002 distorts the supporter's facial expression, causing the data to change. For this reason, in unit interval number TS=0003, a negative score is set for "supporter's facial expression" in the first evaluation table T21. Also, in this interval, the supporter realizes that he or she is late in calling out, changes the supporter's tone of voice, and the supporter's tone time series data changes. For this reason, a negative score is also set for "supporter's tone of voice" in the history table T3 in this interval. Also, in this interval, it can be seen from the supporter's instruction time series data that the supporter called out in a hurry because he or she was late. Because of this hasty call, the disabled person cannot hear, and the disabled person hastily asks again, causing the disabled person's tone of voice time series data to change. Furthermore, the disabled person is surprised that he or she was called out in a hurry, and the disabled person's pulse time series data also changes. For this reason, in this section, negative scores are also set for "disabled person's voice tone" and "disabled person's pulse rate" in the history table T3.

[0124] Furthermore, in unit section number TS=0005, the disabled person's acceleration time series data changes significantly. This is the result of the disabled person suddenly reaching a dangerous location and being startled, making a sudden movement. For this reason, in unit section number TS=0005, a negative score is set for "disabled person acceleration" in history table T3. In addition, negative scores are also set for other items in this section. Since the method for evaluating these items has already been explained, further detailed explanation will be omitted.

[0125] Note that, since we are using a negative situation as an example, we have set it to negative, but in a positive situation, we would set it to positive. If the situation is neither negative nor positive, it is neutral.

[0126] As described above, the matching function unit 210 evaluates information on past interactions between supporters during support for each unit section of the route, evaluating each evaluation item negatively or positively, and sets the evaluation results in the history table T3. The matching function unit 210 then registers the evaluation values ​​of the compatibility between the visually impaired person and the supporter obtained from past support for the combination of visually impaired person, supporter, and route from the history table T3 in the first evaluation table T21, and sorts the support requests in descending order of the supporter with the highest aggregated value, that is, in descending order of compatibility.

[0127] Alternatively, the score may be calculated using different weightings for each item. For example, the negative score for "voice tone of a person with a disability" may be set to -1 x 0.5, and the negative score for "voice tone of a person with a supporter" may be set to -1 x 0.1.

[0128] Furthermore, if both an item related to a disabled person and an item related to a supporter are negative within the same unit section, the negative scores may be doubled and tallied.

[0129] (Variation 1) The matching function unit 210 may further function as a management unit that allocates one or more supporters in turn to support time and manages the allocation, and the support function unit 220 may function as a control unit and control the connection between the visually impaired person's device and each of the supporter devices of one or more supporters according to the time based on the time allocated by the matching function unit 210. For example, if no supporter applies who can cover the time period presented in the support request alone, the time period desired by the visually impaired person may be divided and different supporters may be allocated to each period in turn, and multiple supporters may be organized into groups to handle one case.

[0130] FIG. 15 is a diagram showing an example of the flow of the group formation process of the first modification. The matching function unit 210 first extracts, from the past history, time periods (first time periods) in which there are annotations (assistance instructions) in a series of support images for the route (S41). For example, since annotations are included in unit section numbers TS=0002 to 0005, these time periods are extracted as the first time periods. Since sections with annotations are sections in which support is required for visually impaired people, changing supporters midway through may hinder support. Therefore, it is assumed that the same supporter will provide support during the first time period.

[0131] Next, the matching function unit 210 extracts supporters who can provide support during the first time period and the time periods including at least five minutes before and after the first time period (S42). If such supporters cannot be extracted, the matching process may be abandoned.

[0132] Next, the matching function unit 210 extracts a supporter who can cover part of the time slots other than the first time slot (S43). When multiple supporters are assigned, in order to prevent support for the visually impaired person from being interrupted midway, in the case of handover before or after the first time slot, a handover period of at least five minutes is set before and after the first time slot, and during this handover period, the time allocation of the supporter for the first time slot and the supporter taking over overlap.

[0133] Then, the matching function unit 210 performs a first matching process by an evaluation process that scores the compatibility between the visually impaired person and each supporter (S44), presents a support statement that reflects the results to the visually impaired person (S45), and if there is a reaction from the visually impaired person, incorporates the emotional information of the visually impaired person into the second matching process (S46), and based on the results, replaces the group composition with a supporter who is compatible and presents it (S47).

[0134] The procedures of the first matching process and the second matching process are the same as those described in the embodiment, and therefore will not be described here.

[0135] When supporters are organized into groups for one case, the matching function unit 210 divides the time periods for support requests of visually impaired people in the supporter setting table T4, and sets and links information on the supporters corresponding to each time period within the group. As a result, the support function unit 220 allows connection to the visually impaired person's device 1 when accessed from the supporter device 3 of the next supporter during the overlapping time when the time periods change.

[0136] The above-described embodiment is presented as an example and is not intended to limit the scope of the present invention. This novel embodiment can be embodied in various other forms, and various omissions, substitutions, and modifications can be made without departing from the spirit of the invention.

[0137] For example, in the above-described embodiment, all or part of the functions that are realized by various programs may be realized by hardware such as an IC (Integrated Circuit).

[0138] The various programs described above may be provided by being recorded in the form of file information in an installable or executable format on a computer-readable recording medium such as a CD-ROM or a flexible disk (FD).The various programs described above may be provided by being recorded on a computer-readable recording medium such as a CD-R, a DVD (Digital Versatile Disc), a Blu-ray (registered trademark) disc, or a semiconductor memory.The various programs described above may be provided by being installed via a network such as the Internet.The various programs described above may be provided by being pre-installed in a ROM or the like within the device.

[0139] Furthermore, the accompanying claims and their equivalents are intended to cover such forms or modifications as would fall within the scope and spirit of the inventions. [Explanation of symbols]

[0140] 1. Equipment for the visually impaired 2. Center server device 3 Supporter device 4 Network 5. Wireless base stations 7 Headset Device 8. Mobile terminal devices 11 CPU 12 RAM 13. Internal memory 14 Communication I / F 15 Short-range wireless communication I / F 16 Touch Panel 17 GPS sensor 18 Acceleration Sensor 19 Timer 20 External I / F 21 Camera 22 microphone 23 Speaker 24 Pulse sensor 25 Earphone device 26 Camera equipment 27 Microphone equipment 101 Voice assistant function unit 102 Support Request Function 103 Support Function Department 210 Matching function unit 211 Reception Section 1 212 Second Reception Department 213 Calculation Unit 214 Output section 220 Support Function Department 230 Memory control unit 301 Application Department 302 Support Communication Functions Department T1 Reception Table T2 Evaluation Table T3 History Table T4 Supporter Setting Table

Claims

1. a first reception unit that receives request information of a support recipient; a second reception unit that receives expressions of support from one or more supporters; a calculation unit that calculates information indicating a priority order of supporters that match the request of the supportee when the second reception unit receives the support offer from the supporter in response to the request information of the supportee received by the first reception unit; an output unit that outputs the calculation result of the calculation unit to the support recipient device; and The calculation unit a first calculation unit that calculates a compatibility degree between the supportee and the supporter in the past support by scoring emotional information indicating the emotions of the supportee and emotional information indicating the emotions of the supporter during the past support action in which the supporter supported the supportee based on data at the time of past support recorded in the saved data; A second calculation unit that scores emotion information indicating the emotion of the supportee when information indicating the priority order of the supporters arranged based on the compatibility degree is output by the supportee device, and recalculates the compatibility degree with the supportee; A support mediation device having the above configuration.

2. The data from the past support includes data on supporter instructions, the first calculation unit calculates a compatibility degree between the supportee and the supporter in the past support by scoring emotion information indicating an emotion of the supportee during the past support action, emotion information indicating an emotion of the supporter, and the supporter instruction based on the data at the time of the past support; The supporter's instructions are scored based on the timing of the voice instruction indicated by the annotation in the support image output to the supporter device when the supporter supports the supportee and the timing when the supporter actually calls out to the supportee. The support mediation device according to claim 1 .

3. a management unit that allocates one or more supporters to the support time in order and manages the time; A control unit that connects the supportee device of the supportee and each supporter device of one or more supporters based on the time allocated by the management unit; 3. The support mediation device according to claim 1, further comprising:

4. A memory control unit that stores data from the past assistance, The first calculation unit calculates a compatibility degree between the supportee and the supporter in the past support by scoring emotion information indicating an emotion of the supportee and emotion information indicating an emotion of the supporter during the past support action in which the supporter supported the supportee, based on the data at the time of the past support stored by the memory control unit. The support mediation device according to any one of claims 1 to 3.

5. A support intermediation system between support recipients and supporters, A first reception unit that receives request information of the support recipient; a second receiving unit that receives support expressions from one or more of the supporters; a calculation unit that calculates information indicating a priority order of supporters that match the request of the supportee when the second reception unit receives the support offer from the supporter in response to the request information of the supportee received by the first reception unit; an output unit that outputs the calculation result of the calculation unit to the support recipient device; and The calculation unit a first calculation unit that calculates a compatibility degree between the supportee and the supporter in the past support by scoring emotional information indicating the emotions of the supportee and emotional information indicating the emotions of the supporter during the past support action in which the supporter supported the supportee based on data at the time of past support recorded in the saved data; A second calculation unit that scores emotion information indicating the emotion of the supportee when information indicating the priority order of the supporters arranged based on the compatibility degree is output by the supportee device, and recalculates the compatibility degree with the supportee; A support and mediation system with:

6. A support mediation method executed by an information processing device that mediates between a supportee and a supporter, A first receiving step of receiving request information of the support recipient; a second receiving step of receiving support expressions from one or more of the supporters; A calculation step of calculating information indicating a priority order of supporters who match the request of the supportee; an output step of outputting the calculation result to the support recipient device; Including, The calculation step a first calculation step of calculating a compatibility degree between the supportee and the supporter in the past support by scoring emotional information indicating the emotions of the supportee and emotional information indicating the emotions of the supporter during the past support action in which the supporter supported the supportee based on data from the past support action recorded in the saved data; A second calculation step of scoring emotion information indicating the emotion of the supportee when information indicating the priority order of the supporters arranged based on the compatibility is output by the supportee device, and recalculating the compatibility with the supportee; Support mediation methods including:

7. Computer, a first reception unit that receives request information of a support recipient; a second reception unit that receives expressions of support from one or more supporters; a calculation unit that calculates information indicating a priority order of supporters that match the request of the supportee when the second reception unit receives the support offer from the supporter in response to the request information of the supportee received by the first reception unit; an output unit that outputs the calculation result of the calculation unit to the support recipient device; The calculation unit a first calculation unit that calculates a compatibility degree between the supportee and the supporter in the past support by scoring emotional information indicating the emotions of the supportee and emotional information indicating the emotions of the supporter during the past support action in which the supporter supported the supportee based on data at the time of past support recorded in the saved data; a second calculation unit that scores emotion information indicating the emotion of the support recipient when information indicating the priority order of the supporters arranged based on the compatibility degree is output by the support recipient device, and recalculates the compatibility degree with the support recipient; A supportive intermediation program to function as a

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