Examination work support system, examination work support method, and program

Abstract

To provide an examination operation support system, an examination operation support method, and a program, capable of reducing the workload of a worker in examining applications for various procedures.SOLUTION: An examination operation support system includes: a storage unit which stores managed person information in which personal information of a managed person is associated with duplication determination information of the managed person; an examination target acquisition unit which acquires an examination target; a collation unit which collates the managed person information with the examination target to obtain duplication determination information of an applicant from the managed person information including personal information corresponding to personal information indicated by the examination target; and a duplicate application determination unit which determines whether the application is duplicated or not, in accordance with whether the obtained duplication determination information of the applicant has been registered or not.SELECTED DRAWING: Figure 3

Description

[Technical Field]

[0001] The present invention relates to an examination operation support system, an examination operation support method, and a program. [Background technology]

[0002] Traditionally, various procedures at government agencies and private companies have been carried out using analog methods, such as filling out paper application forms and submitting the necessary information (hereinafter also referred to as "analog applications"). In recent years, with the promotion of digitalization, applications using digital methods, such as entering the necessary information online using a smartphone or computer (hereinafter also referred to as "digital applications"), are becoming more common.

[0003] For example, Patent Document 1 below discloses an application system that allows applicants to apply for a My Number card online using a smartphone, computer, or the like. [Prior art documents] [Patent documents]

[0004] [Patent Document 1] Patent No. 7092246 Summary of the Invention [Problem to be solved by the invention]

[0005] However, since there are many applicants who have difficulty adapting to digitalization (such as the elderly), it is difficult to standardize application methods to digital applications, and analog applications must also be possible. For this reason, analog and digital applications coexist for various procedures at government agencies and private companies. Furthermore, when it comes to reviewing application content, there is a separate review flow for analog applications and a separate review flow for digital applications. Therefore, when analog and digital applications coexist, the person in charge of reviewing applications has to use different review flows depending on the application method. As a result of this, the digitization of various procedures has improved convenience for applicants, but has also increased the workload of those responsible for reviewing applications.

[0006] In view of the above-mentioned problems, the object of the present invention is to provide an examination work support system, an examination work support method, and a program that can reduce the workload imposed on workers in the examination work for applications for various procedures. [Means for solving the problem]

[0007] In order to solve the above-mentioned problems, the screening business support system according to one aspect of the present invention provides managed information, which is information that links personal information of a managed person managed by a provider of a service that can be received by applying with duplication determination information that indicates information about the managed person used to determine duplication of applications for the service. in advance and a review target acquisition unit that acquires a review target indicating information to be reviewed for the application according to the application method in a review business in which paper applications and online applications coexist as application methods; a collation unit that compares the managed information stored in the storage unit with the review target acquired by the review target acquisition unit and acquires the duplication determination information of the applicant who has applied for the service from the managed information including personal information corresponding to personal information indicated by the review target; and a duplicate application determination unit that, when the duplication determination information is acquired from the managed information by the collation unit, determines whether the application is a duplicate or not depending on whether the acquired duplication determination information of the applicant matches the duplication determination information registered in the storage unit in association with a past review target. The duplication determination information is identification information unique to each person under management that is assigned to each person under management by the service provider. .

[0008] In one aspect of the present invention, a method for supporting screening operations includes a storage unit storing managed information, the managed information being information that links personal information of a managed person managed by a provider of a service that can be received by applying with duplication determination information that indicates information about the managed person used to determine duplication of applications for the service. in advance a review target acquisition unit acquires a review target indicating information to be reviewed for the application according to the application method in a review business in which paper applications and online applications coexist as application methods; a collation unit compares the managed information stored in the storage unit with the review target acquired by the review target acquisition unit, and acquires the duplication determination information of the applicant who made the application for the service from the managed information including personal information corresponding to personal information indicated by the review target; and a duplicate application determination unit, when the duplication determination information is acquired from the managed information by the collation unit, determines whether the application is a duplicate or not depending on whether the acquired duplication determination information of the applicant matches the duplication determination information registered in the storage unit in association with a past review target. The duplication determination information is identification information unique to each managed person that is assigned to each managed person by the service provider. .

[0009] A program according to one aspect of the present invention is a program for causing a computer to execute a program for managing a managed person, the program being information in which personal information of a managed person managed by a provider of a service that can be received by applying for the service is linked with overlap determination information indicating information about the managed person that is used to determine overlap of applications for the service. in advanceand a storage means for storing therein information about the applicant who has applied for the service, the ... storing therein information about the applicant who has applied for the service, the storage means storing therein information about the applicant who has applied for the service, the storage means storing therein information about the applicant who has applied for the service, the storage means storing therein information about the applicant who has applied for the service, the storage means storing therein information about the applicant who has applied for the service, the storage means storing therein information about the applicant who has applied for the service, the storage means storing therein information about the applicant who has applied for the service, the storage means storing therein information about the applicant who has applied The duplication determination information is identification information unique to each person under management that is assigned to each person under management by the service provider. . [Effects of the Invention]

[0010] According to the present invention, it is possible to reduce the workload imposed on workers in the examination work for applications for various procedures. [Brief explanation of the drawings]

[0011] [Figure 1] 1 is a block diagram showing an example of a schematic configuration of an examination operation support system according to an embodiment of the present invention. [Figure 2] FIG. 2 is a block diagram illustrating an example of a functional configuration of a local government terminal according to the present embodiment. [Figure 3] 1 is a block diagram illustrating an example of a functional configuration of an inspection system according to an embodiment of the present invention. [Figure 4] FIG. 10 is a diagram showing an example of an examination screen according to the present embodiment. [Figure 5] 1 is a block diagram showing an example of the functional configuration of an online application system according to an embodiment of the present invention. [Figure 6] 1 is a block diagram illustrating an example of a functional configuration of a local government system according to an embodiment of the present invention. [Figure 7]A sequence diagram showing an example of the processing flow from application to registration of the subject of review in a paper application according to this embodiment. [Figure 8] FIG. 10 is a sequence diagram showing an example of the processing flow from application to registration of a subject of review in an online application according to this embodiment. [Figure 9] FIG. 10 is a sequence diagram showing an example of a processing flow in the review of a review object according to the present embodiment. [Figure 10] FIG. 10 is a sequence diagram showing an example of the processing flow when the examination according to the present embodiment is completed normally. [Figure 11] FIG. 10 is a block diagram showing an example of a functional configuration of an inspection system in a modified example according to the present embodiment. [Figure 12] FIG. 10 is a block diagram showing an example of a functional configuration of an inspection system in a modified example according to the present embodiment. DETAILED DESCRIPTION OF THE INVENTION

[0012] Hereinafter, embodiments of the present invention will be described in detail with reference to the drawings.

[0013] <1. Overview of the Examination Support System> The schematic configuration of the examination operation support system according to this embodiment will be described with reference to Fig. 1. Fig. 1 is a block diagram showing an example of the schematic configuration of the examination operation support system according to this embodiment. The screening support system 1 shown in FIG. 1 is a system for supporting screening operations for various applications. The various applications are, for example, applications related to procedures for receiving services provided by government agencies or private companies (corporations). Providers of services that can be received by applying, such as government agencies or private companies, are hereinafter also referred to as "providers." Examples of government agencies include central government ministries and agencies and local governments (also referred to as "local governments" or "local public organizations"). Examples of services (systems) provided by government agencies include various registration procedures, benefit systems, grant systems, subsidy systems, and social security services. Examples of private companies include financial institutions such as banks, distribution companies, insurance companies, credit card companies, and companies with shareholder benefit systems. Examples of services provided by financial institutions include opening new accounts and mortgage loans. Examples of services provided by distribution companies include campaigns for members. Examples of services provided by insurance companies include various insurance products. Examples of services provided by credit card companies include issuing new credit cards. Examples of services provided by companies with shareholder benefit systems include shareholder benefit systems. If the provider is a government agency, the applicant may be, for example, a resident or a private company within the jurisdiction of the respective government agency. If the provider is a private company, the applicant may be, for example, a consumer. There are two types of application methods for various procedures: analog applications (hereinafter also referred to as "analog applications") and digital applications (hereinafter also referred to as "digital applications"). An analog application is, for example, an application in which the necessary information is filled out and submitted on a paper application form (hereinafter also referred to as "paper applications"). A digital application is, for example, an application in which the necessary information is entered online (hereinafter also referred to as "online applications").

[0014] In the following, this embodiment will be described using an example in which the provider is a local government and the applicant is a resident. Specifically, an example will be described in which, in an application related to procedures for a resident to receive a service from a local government, the applicant submits an application via paper or online, and a local government employee (worker) reviews the application. FIG. 1 shows an example in which applicant US1 submits a paper application and applicant US2 submits an online application. Applicant US1 submits a paper application by mailing an application form AF with necessary information filled in at home HM1 to the local government JC. Applicant US2 submits an online application by entering necessary information into a website or the like provided by the local government JC from an online applicant terminal 10 at home HM2. An employee MS of the local government JC reviews the contents of the paper application by applicant US1 and the online application by applicant US2. The location where applicant US1 fills in the necessary information on application form AF and the location where applicant US2 inputs the necessary information into applicant terminal 10 are not limited to home but may be any location. Furthermore, the method by which applicant US1 submits application form AF to the local government JC is not limited to mailing. For example, applicant US1 may bring application form AF to the local government JC and hand it directly to a staff member. Furthermore, the terminal on which applicant US2 makes an online application is not limited to a terminal owned by applicant US2. For example, applicant US2 may make an online application from a terminal provided at the local government JC.

[0015] As shown in Figure 1, the examination business support system 1 of this embodiment includes an applicant terminal 10, a local government terminal 20, a reading device 30, an inspection system 40, an online application system 50, and a local government system 60.

[0016] (1) Applicant terminal 10 The applicant terminal 10 is a terminal used by the applicant US2 to make an online application. The applicant terminal 10 is, for example, a PC (Personal Computer), a smartphone, or a tablet terminal. The applicant terminal 10 is communicably connected to the online application system 50 via a network such as a mobile phone network or the Internet. In communicating with the online application system 50, the applicant terminal 10 transmits, for example, input data entered online by the applicant.

[0017] (2) Municipal terminal 20 The local government terminal 20 is a terminal used by an employee MS to carry out the review work on an application. In this embodiment, the local government terminal 20 is an example of an examination terminal used for the review work, and is, for example, a terminal operated by a local government JC. The employee MS is also an example of a person in charge of the review work, and is, for example, a person who belongs to the local government JC. The local government terminal 20 is, for example, a PC, a smartphone, a tablet terminal, etc. The local government terminal 20 is communicatively connected to the reading device 30 via wired or wireless communication. In communication with the reading device 30, the local government terminal 20 receives, for example, image data of an application form. The local government terminal 20 is also communicatively connected to the inspection system 40 and the online application system 50 via a network within the local government JC organization. In communication with the inspection system 40, the local government terminal 20 transmits, for example, image data or input data and receives screen information for the examination screen. By communicating with the inspection system 40, the local government terminal 20 inputs image data or input data to the inspection system 40 and displays an examination screen generated based on the input data. The employee MS performs the examination using the examination screen displayed on the local government terminal 20. In communication with the online application system 50, the local government terminal 20 receives, for example, downloaded input data.

[0018] (3) Reading device 30 The reading device 30 is a device that optically reads a paper application form and generates image data of the application form. The reading device 30 is, for example, a scanner. Staff member MS uses the scanner to scan the application form AF received by mail from applicant US1 and convert it into image data. The reading device 30 is communicably connected to the local government terminal 20 by wired communication or wireless communication. In communication with the local government terminal 20, the reading device 30 transmits image data of the generated application form AF.

[0019] (4) Inspection System 40 The inspection system 40 is a system for processing inspections for review by staff MS. Inspection involves staff MS checking whether an application from applicant US1 meets certain conditions before reviewing the application. The inspection system 40 is configured, for example, with one or more server devices (e.g., cloud servers). The inspection system 40 is communicably connected to the local government terminal 20 and the local government system 60 via a network within the local government JC organization. In communication with the local government terminal 20, the inspection system 40 receives, for example, image data and input data, and transmits screen information for the review screen. In communication with the local government system 60, the inspection system 40 performs, for example, data linkage. In this data linkage, the inspection system 40 receives, for example, resident information and transmits registration information. The resident information is information about the residents of the local government that is pre-registered in the local government system 60. In addition, the registration information is information indicating the application content, which is generated based on image data or input data that has been successfully reviewed by an employee MS.

[0020] (5) Online Application System 50 The online application system 50 is a system for carrying out processes related to online applications. The online application system 50 is configured, for example, by one or more server devices (for example, cloud servers). The online application system 50 is communicatively connected to the applicant terminal 10 via a network such as a mobile phone network or the Internet. In communication with the applicant terminal 10, the online application system 50 receives input data entered online by an applicant, for example. The online application system 50 is also communicatively connected to the local government terminal 20 via a network within the local government JC organization. In communication with the local government terminal 20, the online application system 50 transmits downloaded input data.

[0021] (6) Municipal System 60 The local government system 60 is a system (core system) that manages various information related to the local government JC. The local government system 60 is configured, for example, by one or more server devices (for example, cloud servers). The information managed by the local government system 60 includes resident information. The resident information is an example of information (hereinafter also referred to as "managed person information") about managed persons (e.g., residents under the jurisdiction of a local government) managed by a provider (e.g., a local government) of a service that can be received by applying for the service. The managed person information is information in which personal information of the managed person is linked to information about the managed person used to determine whether applications for the service are duplicated (hereinafter also referred to as "duplication determination information"). Examples of personal information of residents include name, date of birth, and address. The duplicate determination information of residents is, for example, identification information unique to each resident that is assigned to each resident by the local government. The identification information unique to each resident is not limited to that assigned by the local government (administrator) and may be assigned by a party other than the local government. Examples of identification information assigned by a party other than the local government include a personal identification number (My Number). Hereinafter, resident information in which personal information of a resident is linked to identification information unique to the resident (duplication determination information) is treated as managed person information. The local government system 60 is communicably connected to the inspection system 40 via a network within the local government JC organization. In communication with the inspection system 40, the local government system 60 receives registration information and transmits resident information extracted from various types of information that it manages.

[0022] <2. Functional configuration of local government terminals> The schematic configuration of the screening operation support system 1 according to this embodiment has been described above. Next, the functional configuration of the local government terminal 20 according to this embodiment will be described with reference to Fig. 2. Fig. 2 is a block diagram showing an example of the functional configuration of the local government terminal 20 according to this embodiment. As shown in FIG. 2, the local government terminal 20 includes a communication unit 210, an input unit 220, a storage unit 230, a control unit 240, and an output unit 250.

[0023] (1) Communications Unit 210 The communication unit 210 has a function of transmitting and receiving various information. For example, the communication unit 210 communicates with the reading device 30, the inspection system 40, and the online application system 50 to transmit and receive various information.

[0024] (2) Input unit 220 The input unit 220 has a function of receiving input from the staff MS. The input unit 220 is configured from input devices that the local government terminal 20 has as hardware, such as a keyboard, a mouse, buttons, a touch panel, a microphone, and the like.

[0025] (3) Storage section 230 The storage unit 230 has a function of storing various types of information. The storage unit 230 is configured by a storage medium provided as hardware in the local government terminal 20, such as a hard disk drive (HDD), a solid state drive (SSD), a flash memory, an electrically erasable programmable read-only memory (EEPROM), a random access read / write memory (RAM), a read-only memory (ROM), or any combination of these storage media. The storage unit 230 stores, for example, image data received by the communication unit 210 from the reading device 30, input data received from the online application system 50, and the like.

[0026] (4) Control unit 240 The control unit 240 has a function of controlling the overall operation of the local government terminal 20. The control unit 240 is realized, for example, by causing a CPU (Central Processing Unit) that the local government terminal 20 has as hardware to execute a program. As shown in FIG. 2, the control unit 240 includes an image data processing unit 241, an input data processing unit 242, and an examination result processing unit 243.

[0027] (4-1) Image data processing unit 241 The image data processing unit 241 has a function of performing processing related to image data. For example, the image data processing unit 241 takes in image data scanned by the reading device 30 and transmits the image data to the inspection system 40.

[0028] (4-2) Input data processing unit 242 The input data processing unit 242 has a function of performing processing related to input data. For example, the input data processing unit 242 downloads input data from the online application system 50 and transmits the input data to the inspection system 40.

[0029] (4-3) Examination result processing unit 243 The screening result processing unit 243 has a function of processing the screening results. For example, the screening result processing unit 243 transmits the screening results entered into the screening screen by the staff MS to the inspection system 40. In addition, when the screening result processing unit 243 notifies the applicant of the screening results in writing, it causes a printing device to print a document showing the screening results.

[0030] (5) Output section 250 The output unit 250 has a function of outputting various information. The output unit 250 is configured by an output device that the local government terminal 20 has as hardware, for example, a display device such as a display device or a touch screen (touch panel), or an audio output device such as a speaker. The output unit 250 displays an examination screen based on screen information received from the inspection system 40, for example.

[0031] <3. Functional configuration of the inspection system> The functional configuration of the local government terminal 20 according to this embodiment has been described above. Next, the functional configuration of the inspection system 40 according to this embodiment will be described with reference to Figures 3 and 4. Figure 3 is a block diagram showing an example of the functional configuration of the inspection system 40 according to this embodiment. As shown in FIG. 3, the inspection system 40 includes a communication unit 410, a storage unit 420, and a control unit 430.

[0032] (1) Communications Department 410 The communication unit 410 has a function of transmitting and receiving various information. For example, the communication unit 410 communicates with the local government terminal 20 and the local government system 60, and transmits and receives various information.

[0033] (2) Storage section 420 The storage unit 420 has a function of storing various types of information. The storage unit 420 is configured by a storage medium provided as hardware in the inspection system 40, such as an HDD, an SSD, a flash memory, an EEPROM, a RAM, a ROM, or any combination of these storage media. The storage unit 420 stores, for example, image data and input data that the communication unit 410 receives from the local government terminal 20, resident information (information on persons under management) that is received from the local government system 60, and the like.

[0034] (3) Control unit 430 The control unit 430 has a function of controlling the overall operation of the inspection system 40. The control unit 430 is realized, for example, by causing a CPU provided as hardware in the inspection system 40 to execute a program. As shown in Figure 3, the control unit 430 includes an examination target acquisition unit 431, a matching unit 432, a duplicate application determination unit 433, an examination target registration unit 434, an examination screen display unit 435, a defect processing unit 436, a registration processing unit 437, and a notification processing unit 438.

[0035] (3-1) Examination Subject Acquisition Section 431 The review target acquisition unit 431 has a function of acquiring data to be reviewed. The review target acquisition unit 431 acquires a review target, which indicates information to be reviewed for an application, according to the application method. For example, when staff member MS reviews a paper application, the review target acquisition unit 431 acquires image data of the application form AF submitted by applicant US1 from the local government terminal 20 as the review target. When staff member MS reviews an online application, the review target acquisition unit 431 acquires input data entered online by applicant US2 from the local government terminal 20 as the review target. The review target acquisition unit 431 may also check the file format of the acquired input data.

[0036] (3-2) Collation unit 432 The matching unit 432 has a function of matching the managed person information with the review target and acquiring duplication determination information. For example, the matching unit 432 first matches the resident information (including identification information), which is the managed person information stored in the storage unit 420, with the personal information indicated by the review target acquired by the review target acquisition unit 431. The matching unit 432 performs matching using, for example, the name and date of birth included in the resident information and the personal information. Then, based on the matching result, the matching unit 432 acquires the identification information of the applicant US as duplication determination information from the resident information stored in the storage unit 420, including personal information corresponding to the personal information indicated by the review target. The matching unit 432 matches the managed person information with the review target and acquires the identification information based on the review target acquired from each data when the review target acquisition unit 431 acquires image data or input data.

[0037] (3-3) Duplicate application determination section 433 The duplicate application determination unit 433 has the function of determining whether an application is a duplicate. For example, it determines whether an application is a duplicate based on the identification information of the applicant acquired by the matching unit 432. Specifically, the duplicate application determination unit 433 determines whether an application is a duplicate depending on whether the identification information of the applicant US acquired by the matching unit 432 (duplication determination information) has already been acquired. The acquired identification information of the applicant US was acquired when an application was made in the past, and is registered in the storage unit 420 in association with the image data or input data. Therefore, when the identification information of the applicant US is acquired by the matching unit 432, the duplicate application determination unit 433 can confirm whether the identification information of the applicant US (duplication determination information) has already been acquired by checking whether the identification information is registered in the storage unit 420, thereby determining whether the application is a duplicate.

[0038] If the identification information of the applicant US has not been acquired, the duplicate application determination unit 433 determines that the application is not a duplicate. On the other hand, if the identification information of the applicant US has been acquired, the duplicate application determination unit 433 determines that the application is a duplicate. If the application is a duplicate, the duplicate application determination unit 433 outputs an error to the local government terminal 20 indicating that the application is a duplicate. This will reduce the workload of staff MS, as they will no longer need to check for duplicate applications themselves. It will also prevent duplicate payments when applying for benefits.

[0039] (3-4) Examination Subject Registration Section 434 The review target registration unit 434 has a function of registering review targets. For example, the review target registration unit 434 registers the review target, which is image data or input data acquired by the review target acquisition unit 431, in the storage unit 420. At this time, the review target registration unit 434 registers the identification information (duplication determination information) of the applicant US acquired by the matching unit 432 in association with the corresponding data.

[0040] (3-5) Examination screen display unit 435 The screening screen display unit 435 has a function to display the screening screen. If the duplicate application determination unit 433 determines that the application is not a duplicate, the screening screen display unit 435 generates screen information for the screening screen indicating the screening target and screening items, transmits the generated screen information to the local government terminal 20, and displays the screening screen on the local government terminal 20. For example, if image data is acquired as the screening target, the screening screen display unit 435 generates screen information for the screening screen indicating the image data and screening items. If input data is acquired as the screening target, the screening screen display unit 435 generates screen information for the screening screen indicating the input data and screening items. On the other hand, if the duplicate application determination unit 433 determines that the application is a duplicate, the examination screen display unit 435 generates error information indicating an error that the application is a duplicate, transmits the generated error information to the local government terminal 20, and causes the local government terminal 20 to output the error. Note that the error may be output to the local government terminal 20 by any means, such as a screen display, a message (text) display, or audio output.

[0041] Here, an example of the examination screen displayed by the examination screen display unit 435 on the local government terminal 20 will be described with reference to Fig. 4. Fig. 4 is a diagram showing an example of the examination screen according to this embodiment. Fig. 4 shows an examination screen 70 when the subject of examination is image data. 4, image data 73 is displayed in an area 71 of the examination screen 70. Furthermore, examination items 74-1 to 74-n (n is a natural number) are displayed in an area 72 of the examination screen 70. Note that when the subject of examination is input data, the input data is displayed in the area 71 of the examination screen 70. By displaying the review screen as shown in Figure 4, employee MS can review the image data or input data to be reviewed and the review items simultaneously on one screen, allowing for efficient review work.

[0042] (3-6) Deficiency Processing Section 436 The deficiency processing unit 436 has a function of processing deficiencies in the application. First, the deficiency processing unit 436 determines whether or not there is a deficiency in the application based on the review results by the staff MS. If there is no deficiency in the application, the deficiency processing unit 436 proceeds with the processing normally. On the other hand, if there is a deficiency in the application, the deficiency processing unit 436 determines how to deal with the deficiency depending on the content of the deficiency. As an example, if the content of the deficiency is a minor deficiency in the description, the deficiency processing unit 436 determines to respond by making a phone call. This is because, if the deficiency is a minor deficiency in the description, the deficiency can be easily corrected by confirming with the applicant by phone. On the other hand, if the content of the deficiency is other than a minor deficiency in the description, the deficiency processing unit 436 determines to respond by sending a document. This is because, if the deficiency is other than a minor deficiency in the description, the deficiency cannot be corrected by simply confirming with the applicant by phone. Deficiencies other than minor deficiencies include, for example, a major deficiency in the description or forgetting to attach a document.

[0043] (3-7) Registration processing unit 437 The registration processing unit 437 has a function of registering registration information in the local government system 60. The registration processing unit 437 extracts information indicating the application contents from the review subject that has been successfully reviewed by the staff MS, and generates registration information. After generation, the registration processing unit 437 transmits the generated registration information to the local government system 60 and registers it.

[0044] (3-8) Notification processing unit 438 The notification processing unit 438 has a function for performing processing related to the notification of the review results. The notification processing unit 438 determines the method of notifying the review results depending on whether the application is a paper application or an online application. For example, if the application is a paper application, the notification processing unit 438 determines to notify the review results in writing. This is because applicants who have applied on paper may not have an online environment, and in such cases, they will not be able to check the review results even if they are notified online. On the other hand, if the application is an online application, the notification processing unit 438 determines to notify the review results online. This is because applicants who have applied online have an online environment, and so they will be able to check the review results even if they are notified online. In this way, by providing notifications tailored to the applicant's environment, convenience for the applicant can be improved.

[0045] <4. Functional configuration of the online application system> The functional configuration of the inspection system 40 according to this embodiment has been described above. Next, the functional configuration of the online application system 50 according to this embodiment will be described with reference to Fig. 5. Fig. 5 is a block diagram showing an example of the functional configuration of the online application system 50 according to this embodiment. As shown in FIG. 5, the online application system 50 includes a communication unit 510, a storage unit 520, and a control unit 530.

[0046] (1) Communications Unit 510 The communication unit 510 has a function of transmitting and receiving various information. For example, the communication unit 510 communicates with the applicant terminal 10 and the local government terminal 20, and transmits and receives various information.

[0047] (2) Storage section 520 The storage unit 520 has a function of storing various information. The storage unit 520 is configured by a storage medium provided as hardware in the online application system 50, such as an HDD, SSD, flash memory, EEPROM, RAM, ROM, or any combination of these storage media. Storage unit 520 stores, for example, input data that communication unit 510 receives from applicant terminal 10.

[0048] (3) Control unit 530 The control unit 530 has a function of controlling the overall operation of the online application system 50. The control unit 530 is realized, for example, by causing a CPU provided as hardware in the online application system 50 to execute a program. As shown in FIG. 5, the control unit 530 includes an input data checking unit 531, an input data registration unit 532, and an input data output unit 533.

[0049] (3-1) Input data verification unit 531 The input data confirmation unit 531 has the function of checking whether there are any errors in the input data entered by the applicant US2. If there are any errors in the input data, the input data confirmation unit 531 displays an error message indicating the error on the applicant terminal 10. On the other hand, if there are no errors in the input data, the input data confirmation unit 531 proceeds with the processing normally.

[0050] (3-2) Input data registration unit 532 The input data registration unit 532 has a function of registering input data. For example, the input data registration unit 532 registers, in the storage unit 520, input data that has been confirmed to be free of defects by the input data confirmation unit 531.

[0051] (3-3) Input data output unit 533 The input data output unit 533 has a function of outputting input data. For example, when the input data output unit 533 receives a request from the local government terminal 20 to download input data, the input data output unit 533 outputs the target input data from the storage unit 520 and transmits it to the local government terminal 20. It should be noted that the input data output unit 533 may transmit the input data to the local government terminal 20 without receiving a download request from the local government terminal 20. For example, when the input data registration unit 532 registers the input data in the storage unit 520, the input data output unit 533 may transmit the input data to the local government terminal 20.

[0052] <5. Functional configuration of local government systems> The functional configuration of the online application system 50 according to this embodiment has been described above. Next, the functional configuration of the local government system 60 according to this embodiment will be described with reference to Fig. 6. Fig. 6 is a block diagram showing an example of the functional configuration of the local government system 60 according to this embodiment. As shown in FIG. 6, the local government system 60 includes a communication unit 610, a storage unit 620, and a control unit 630.

[0053] (1) Communications Department 610 The communication unit 610 has a function of transmitting and receiving various information. For example, the communication unit 610 communicates with the inspection system 40 to transmit and receive various information.

[0054] (2) Storage section 620 The storage unit 620 has a function of storing various types of information. The storage unit 620 is configured by a storage medium provided as hardware in the local government system 60, such as an HDD, SSD, flash memory, EEPROM, RAM, ROM, or any combination of these storage media. The storage unit 620 stores, for example, various types of information (including resident information) managed by a local government. The storage unit 620 also stores registration information that the communication unit 610 receives from the inspection system 40.

[0055] (3) Control unit 630 The control unit 630 has a function of controlling the overall operation of the local government system 60. The control unit 630 is realized, for example, by causing a CPU provided as hardware in the local government system 60 to execute a program. As shown in FIG. 6, the control unit 630 includes a resident information processing unit 631 and a registration information registration unit 632.

[0056] (3-1) Resident Information Processing Unit 631 The resident information processing unit 631 has a function of performing processing related to resident information. For example, the resident information processing unit 631 extracts resident information from various information managed by the local government system 60 and stored in the storage unit 620, and transmits the extracted resident information to the inspection system 40. At this time, the resident information processing unit 631 transmits the resident information in, for example, a CSV (Comma Separated Values) file format.

[0057] (3-2) Registration information registration unit 632 The registration information registration unit 632 has a function of registering registration information. For example, the registration information registration unit 632 registers the registration information received by the communication unit 610 from the inspection system 40 in the storage unit 620.

[0058] <6. Processing flow> The functional configuration of the local government system 60 according to this embodiment has been described above. Next, the processing flow according to this embodiment will be described with reference to Fig. 7 to Fig. 10. In the following, it is assumed that resident information (managed person information) from the local government system 60 is linked to the inspection system 40 in advance, and that the resident information is stored in the storage unit 420 in advance.

[0059] (1) Processing flow from application to registration of subject for review in paper application First, the processing flow from application to registration of a subject for review in a paper application according to this embodiment will be described with reference to Fig. 7. Fig. 7 is a sequence diagram showing an example of the processing flow from application to registration of a subject for review in a paper application according to this embodiment. Note that the processing shown in Fig. 7 is processing when applicant US1 submits a paper application.

[0060] As shown in FIG. 7, first, the applicant US1 fills in the necessary information on the application form AF (step S101) and submits (by mail) it to the employee MS (local government) (step S102). Staff member MS receives application form AF submitted by applicant US1 (step S103) and scans it using reader 30 (step S104). The image data processing unit 241 of the local government terminal 20 takes in the image data scanned by the reading device 30 (step S105), and transmits the image data to the inspection system 40 (step S106).

[0061] The inspection target acquisition unit 431 of the inspection system 40 acquires the image data transmitted from the local government terminal 20 as an inspection target (step S107). Next, the matching unit 432 of the inspection system 40 matches the personal information contained in the resident information stored in the memory unit 420 with the personal information indicated by the image data acquired by the inspection target acquisition unit 431 (step S108). Through the collation, the collation unit 432 acquires the identification information of the applicant US1 (step S109).

[0062] (2) Processing flow from online application to registration of subject for review Next, the processing flow from application to registration of a subject for review in an online application according to this embodiment will be described with reference to Fig. 8. Fig. 8 is a sequence diagram showing an example of the processing flow from application to registration of a subject for review in an online application according to this embodiment. Note that the processing shown in Fig. 8 is processing when applicant US2 applies online.

[0063] As shown in Fig. 8, first, the applicant US2 enters the necessary information online into the applicant terminal 10 (step S201). The applicant terminal 10 transmits the input data entered by the applicant US2 to the online application system 50 (step S202).

[0064] The input data checking unit 531 of the online application system 50 checks whether the input data received from the applicant terminal 10 contains any errors (step S203). If the input data is incomplete (step S204 / YES), the input data confirmation unit 531 displays an error message indicating the incompleteness on the applicant terminal 10 (step S205). If the error message is displayed, the applicant US2 corrects the input data (step S206). After the applicant US2 has corrected the data, the applicant terminal 10 repeats the process from step S202 (connector A). On the other hand, if there is no defect in the input data (step S204 / NO), the input data registration unit 532 registers the input data in the storage unit 520 (step S207).

[0065] The local government employee MS performs an operation to download input data to the local government terminal 20 (step S208). In response to the operation from the employee MS, the input data processing unit 242 of the local government terminal 20 downloads the input data from the online application system 50 (step S209) and transmits the input data to the inspection system 40 (step S210).

[0066] The inspection target acquisition unit 431 of the inspection system 40 acquires input data transmitted from the local government terminal 20 as an inspection target (step S211). Next, the inspection target acquisition unit 431 checks the file format of the input data (step S212). Next, the collation unit 432 of the inspection system 40 collates the personal information included in the resident information stored in the memory unit 420 with the personal information indicated by the input data acquired by the inspection target acquisition unit 431 (step S213). Through the collation, the collation unit 432 acquires the identification information of the applicant US2 (step S214).

[0067] (3) Processing flow for review of the subject of review Next, the flow of processing in the examination of the examination target according to this embodiment will be described with reference to Fig. 9. Fig. 9 is a sequence diagram showing an example of the flow of processing in the examination of the examination target according to this embodiment. Note that the processing shown in Fig. 9 is performed continuously after either step S109 shown in Fig. 7 or step S214 shown in Fig. 8 has been performed.

[0068] 9, first, the duplicate application determination unit 433 of the inspection system 40 determines whether the application is a duplicate, depending on whether the identification information (duplication determination information) of the applicant US acquired by the matching unit 432 in step S109 or step S214 has already been acquired (step S301). If the identification information of the applicant US has already been acquired (step S302 / YES), the duplicate application determination unit 433 determines that the application is a duplicate, and displays an error indicating that the application is a duplicate on the local government terminal 20 (step S303). On the other hand, if the identification information of the applicant US has not already been acquired, the duplicate application determination unit 433 determines that the application is not a duplicate, and proceeds to step S304.

[0069] When the process proceeds to step S304, the inspection target registration unit 434 of the inspection system 40 associates the inspection target, which is the image data or input data acquired by the inspection target acquisition unit 431, with the identification information of the applicant US acquired by the matching unit 432, and registers them in the storage unit 420 of the inspection system 40 (step S304). After registration, the inspection screen display unit 435 of the inspection system 40 generates an inspection screen according to the inspection target and displays it on the local government terminal 20 (step S305).

[0070] The employee MS reviews the application content based on the review screen displayed on the local government terminal 20 (step S306). The review result processing unit 243 of the local government terminal 20 transmits the review results entered by the employee MS on the review screen to the inspection system 40 (step S307). The deficiency processing unit 436 of the inspection system 40 determines whether or not there is a deficiency in the application based on the results of the examination by the staff MS (step S308).

[0071] If the application has no defects (step S308 / NO), the defect processing unit 436 proceeds to step S401 (connector B) shown in Fig. 10, which will be described later. On the other hand, if the application has defects (step S308 / YES), the defect processing unit 436 determines how to deal with the defects depending on the contents of the defects (step S309).

[0072] If the deficiency is minor (step S310 / YES), the deficiency processing unit 436 instructs the staff MS to make a phone call via the local government terminal 20 (step S311). The staff MS, having received the instruction, makes a phone call to the applicant US (step S312). In the phone call, the applicant US informs the staff MS of the corrections to be made, and the staff MS corrects the application content to resolve the deficiency. If the deficiency is not minor (step S310 / NO), the deficiency processing unit 436 instructs the employee MS to address the deficiency notice via the local government terminal 20 (step S313). If the deficiency notice is to be addressed, the deficiency processing unit 436 causes a printing device (not shown) to print the deficiency notice. Upon receiving the instruction, the employee MS sends the deficiency notice to the applicant US (step S314). In addressing the deficiency notice, the applicant US resolves the deficiency by resubmitting the necessary documents in accordance with the instructions stated in the deficiency notice.

[0073] (4) Processing flow when the review is completed successfully Finally, the processing flow when the examination according to this embodiment has been completed normally will be described with reference to Fig. 10. Fig. 10 is a sequence diagram showing an example of the processing flow when the examination according to this embodiment has been completed normally. Note that the processing shown in Fig. 10 is performed following step S308 when there are no defects in the application in step S308 shown in Fig. 9.

[0074] 10, first, the registration processing unit 437 of the inspection system 40 extracts information indicating the application contents from the review target that has been successfully reviewed by the staff MS (i.e., no defects), generates registration information, and transmits it to the local government system 60 (step S401). The registration information registration unit 632 of the local government system 60 registers the registration information received from the inspection system 40 in the storage unit 620 (step S402). Next, the notification processing unit 438 of the inspection system 40 determines the method for notifying the applicant US of the inspection results (step S403).

[0075] If the application is a paper application (step S404 / paper application), the notification processing unit 438 instructs the staff member MS to respond in writing via the local government terminal 20 (step S405). Upon receiving the instructions, the staff member MS sends a document notifying the applicant US1 of the screening results (step S406). The applicant US1 receives the document sent from the local government (step S407) and confirms the screening results based on the document (step S408).

[0076] If the application is an online application (step S404 / online application), the notification processing unit 438 notifies the applicant US2 of the screening results online via the applicant terminal 10 (step S409). For example, the notification processing unit 438 may allow the applicant US2 to check the screening results on their personal page, a webpage provided by the local government, or may send the screening results to an email address registered in advance by the applicant US2. The applicant US2 checks the notified examination results online (step S410).

[0077] As described above, the screening business support system 1 according to this embodiment includes a memory unit 420 that stores managed information, which is information linking personal information of managed persons managed by the provider of the service that can be received by applying with duplication determination information indicating information about the managed person used to determine duplication of applications for the service; a screening target acquisition unit 431 that acquires a screening target indicating information that will be the subject of screening for the application according to the application method; a comparison unit 432 that compares the managed information stored in the memory unit 420 with the screening target acquired by the screening target acquisition unit 431 and acquires duplication determination information of the applicant who applied for the service from the managed information including personal information corresponding to the personal information indicated by the screening target; a duplicate application determination unit 433 that determines whether the application is a duplicate based on whether the duplicate determination information of the applicant acquired by the comparison unit 432 is registered in the memory unit 420; and a screening screen display unit 435 that, if the duplicate application determination unit 433 determines that the application is not a duplicate, sends screen information of a screening screen indicating the screening target and screening items, and, if it determines that the application is a duplicate, sends information indicating an error that the application is a duplicate.

[0078] With this configuration, even when multiple application methods, such as paper applications (analog applications) and online applications (digital applications), coexist due to the promotion of digitalization of various procedures, workers who perform the review work for applications for various procedures can perform the review using the same review flow regardless of the application method used.In addition, workers who perform the review work no longer need to manually check whether each application is a duplicate application, thereby reducing the workload. Therefore, the examination operation support system 1 according to this embodiment makes it possible to reduce the workload imposed on workers in the examination operation for applications for various procedures.

[0079] <7. Variations> The embodiments of the present invention have been described above. Next, modified examples of the above-described embodiments will be described. Note that each modified example described below may be applied to each embodiment alone or in combination with each other. Furthermore, each modified example may be applied in place of the configuration described in each embodiment, or may be applied in addition to the configuration described in each embodiment.

[0080] In the above-described embodiment, an example was described in which the examination terminal is a local government terminal 20 operated by the local government JC, and the person in charge of the examination work is an employee MS belonging to the local government JC, but the present invention is not limited to such an example. For example, the examination terminal may be a terminal operated by a third party other than the local government JC. A terminal operated by a third party is, for example, a terminal operated by a company contracted by the local government JC to operate the examination terminal. Also, for example, the person in charge of the examination work may be a person belonging to a third party other than the local government JC. A person belonging to a third party is, for example, a person belonging to a company contracted by the local government JC to perform the examination work.

[0081] Furthermore, in the above-described embodiment, an example was described in which the application method was a paper application or an online application, but the application method is not limited to such an example. For example, the application method may include offline application. Offline application is an application method in which an application is made offline. An offline application may involve, for example, an applicant visiting the provider's facility and entering the necessary information into a terminal installed within the facility (for example, a local government office). In this case, the input data entered into the terminal by the applicant is linked to the inspection system 40. When linked, the input data may be linked to the inspection system 40 via the local government terminal 20, or may be linked directly to the inspection system 40.

[0082] An offline application may be, for example, a method in which an applicant visits the provider's facility, fills out the necessary information on an application form at the facility, and submits it. In this case, when a facility staff member receives the application form submitted by the applicant, he or she scans it using the reading device 30 to capture image data of the application form, just as in the case of a paper application.

[0083] An offline application may be, for example, a method in which the applicant calls the facility, and the facility's staff member receives the details from the applicant over the phone and inputs them into a terminal or fills out an application form on their behalf. In the case of input by proxy, the input data input into the terminal by the staff member is linked to the inspection system 40. In the case of filling out by proxy, the staff member scans the completed application form with the reading device 30 to capture image data of the application form.

[0084] Furthermore, in the above-described embodiment, we have explained that duplicate applications are prevented by making a duplication determination (i.e., a duplication determination between a paper application and an online application) when an applicant who has already applied by paper application makes a separate application by online application, and when an applicant who has already applied by online application makes a separate application by paper application, but the present invention is not limited to such examples. For example, overlap determination may be made between paper applications, between online applications, between offline applications, between paper applications and offline applications, and between online applications and offline applications.

[0085] Furthermore, in the above-described embodiment, an example has been described in which the provider is an administrative agency (local government) and the applicant is a resident, but the present invention is not limited to such an example. For example, the provider may be a government agency and the applicant may be a private company. In this case, private company information indicating information about private companies under the jurisdiction of the local government is registered in advance in the local government system 60 according to the above-described embodiment. Private company information is an example of information about managed entities (e.g., private companies under the jurisdiction of a local government) managed by an administrative agency (e.g., a local government) that provides a service. Managed entity information is information that links the company information (corporate information) of a private company with duplication determination information for the private company. The company information of a private company is, for example, the company name, address, telephone number, etc. The duplication determination information for a private company is, for example, a corporate ID, a corporate number, etc. If the private company is a restaurant, the duplication determination information may be, for example, a restaurant license number or a business license number.

[0086] The provider may be a private company and the applicant may be a consumer. In this case, the local government system 60 according to the embodiment described above is replaced with a corporate system, and consumer information indicating information about consumers managed by the private company is registered in advance in the corporate system. Consumer information is an example of managed information about managed persons (e.g., consumers who are members of a distribution company) managed by a private company that provides a service (e.g., a distribution company). Managed information is information that links the consumer's personal information with the consumer's duplication determination information. Examples of the consumer's company information include name, date of birth, and address. Examples of the consumer's duplication determination information include a member ID.

[0087] Furthermore, the above-described examination business support system 1 may allow applications to be made by proxy. For example, suppose that an application by a certain applicant is made by a proxy of the applicant (for example, the parent or child of the applicant). In this case, the proxy submits the application after attaching a certificate certifying that the proxy is a proxy of the applicant. The data of the certificate is imported into the examination business support system 1 and displayed on the examination screen by the function of the examination screen display unit 435 of the inspection system 40. This allows the person in charge of the review process to understand that the application is a proxy application by checking the displayed certificate.

[0088] Furthermore, the registration processing unit 437 of the inspection system 40 registers information indicating that a proxy has made a proxy application. As a result, when a person who has made a proxy application makes their own application, if information indicating that a proxy application has been made for this applicant is registered, the duplicate application determination unit 433 of the inspection system 40 can determine that the applicant's first application for themselves is not a duplicate application.

[0089] In the above-described embodiment, an example was described in which, in the case of a paper application, processing is performed using image data of the application form read by the reading device 30, but the present invention is not limited to such an example. For example, processing may be performed using character information (text data) obtained from image data using OCR (Optical Character Recognition), AI (Artificial Intelligence) OCR, software that converts images to text, etc. Furthermore, when an application is made by telephone, processing may be performed using character information that has been converted to text from the voice data.

[0090] In the above-described embodiment, an example has been described in which the duplication determination information is identification information unique to the person under management, but the present invention is not limited to such an example. For example, the duplication determination information may include at least one of the telephone number, email address, and SNS (Social Networking Service) account of the person under management. The telephone number, email address, and SNS account of the person under management can be used as alternative information when identification information specific to the person under management cannot be obtained. For example, assume that the matching unit 432 is unable to obtain the applicant's identification information from the person under management information stored in the storage unit 420 when matching the person under management information with the subject of review. In this case, the matching unit 432 obtains at least one of the applicant's telephone number, email address, and SNS account from the person under management information instead of the identification information as the applicant's duplication determination information. Then, the duplicate application determination unit 433 determines whether the application is a duplicate based on at least one of the applicant's telephone number, email address, and SNS account obtained.

[0091] Specifically, the duplicate application determination unit 433 determines whether an application is a duplicate by checking whether at least one of the acquired applicant's phone number, email address, and SNS account is registered as acquired data in the storage unit 420. If any of the phone number, email address, and SNS account is shared, the duplicate application determination unit 433 may determine whether an application is a duplicate based on a combination of multiple pieces of information or on unshared information. Sharing of phone numbers, email addresses, and SNS accounts can occur, for example, when a home landline phone number is registered, when a parent's email address is registered in an application by a child, or when the restaurant's SNS account is registered in an application by multiple people involved with the restaurant.

[0092] In the above-described embodiment, applicant cleansing may be performed. Applicant cleansing refers to selecting recipients of the service provided by the provider (i.e., applicants who can apply for the service) from among those under management. The function of cleansing an applicant will now be described with reference to Fig. 11. Fig. 11 is a block diagram showing an example of the functional configuration of an inspection system 40a in a modified example according to this embodiment. As shown in Fig. 11, an inspection system 40b further includes a subject selection unit 439 in addition to the functional configuration of the inspection system 40 shown in Fig. 3.

[0093] The target person selection unit 439 has a function of selecting a target person for the service. The target person selection unit 439 acquires managed person information from the service provider, including information for determining whether the managed person satisfies the application conditions for the service, and stores the information in the storage unit 420. For example, assume that the service provider is a local government, and one of the application conditions includes being a resident of the local government at the time of application. In this case, the target person selection unit 439 acquires managed person information from the local government, including information that indicates that the managed person is a resident of the local government at the time of application. Information that indicates that the managed person is a resident of the local government at the time of application is, for example, the date of permanent residence. The target person selection unit 439 selects a person who satisfies the application conditions from among the managed persons indicated by the managed person information as a target person for the service, based on the application conditions for the service provided by the service provider and the managed person information stored in the storage unit 420. The service provider sends the selected target person a notification that they are a target person for the service and can apply, as well as an application form for application, by direct message (DM), email, or the like.

[0094] In the above-described embodiment, an applicant determination process may be performed. The applicant determination process is a process for determining whether or not the applicant is a target person. Here, the function of performing the applicant determination process will be described with reference to Fig. 12. Fig. 12 is a block diagram showing an example of the functional configuration of an inspection system 40b in a modified example according to this embodiment. As shown in Fig. 12, the inspection system 40b further includes an object person determination unit 440 in addition to the functional configuration of the inspection system 40 shown in Fig. 3.

[0095] The target person determination unit 440 has a function of performing a determination process for the applicant. The target person determination unit 440 performs the determination process for the applicant before the duplicate application determination unit 433 performs the determination process. The target person determination unit 440 acquires, from the service provider, managed person information including information for determining whether the applicant satisfies the application conditions for the service, and stores the information in the storage unit 420. For example, suppose the service provider is a local government that provides a benefit system service to users of nursery schools. In this case, the target person selection unit 439 acquires, from the local government, managed person information including information indicating that the applicant is using a nursery school at the time of application. The information indicating that the applicant is using a nursery school at the time of application is, for example, information indicating the applicant's history of payment of childcare fees. The target person determination unit 440 determines whether the applicant is a target person for the service based on the application conditions for the service and the managed person information of the applicant who applied for the service. If it is determined that the applicant is a target person for the service, processing is performed to determine whether the application is a duplicate application. On the other hand, if it is determined that the applicant is not a target person for the service, the target person determination unit 440 displays an error message on the local government terminal 20 indicating that the applicant is not a target person for the service.

[0096] In the above-described embodiment, the inspection system 40 may have the functions of both the subject selection unit 439 and the subject determination unit 440.

[0097] The above describes a modified embodiment of the present invention. Note that some or all of the functions of the examination operations support system 1 in the above-described embodiment may be implemented by a computer. In this case, a program for implementing the functions may be recorded on a computer-readable recording medium, and the program may be loaded into a computer system and executed. Note that the term "computer system" as used herein includes hardware such as an operating system and peripheral devices. Furthermore, the term "computer-readable recording medium" refers to portable media such as flexible disks, optical magnetic disks, ROMs, and CD-ROMs, as well as storage devices such as hard disks built into a computer system. Furthermore, the term "computer-readable recording medium" may also include devices that dynamically store programs for a short period of time, such as communication lines used when transmitting programs via networks such as the Internet or telephone lines, or devices that store programs for a fixed period of time, such as volatile memory within a computer system serving as a server or client. The program may be designed to implement some of the functions described above, or may be capable of implementing the functions in combination with a program already stored in the computer system, or may be implemented using a programmable logic device such as an FPGA (Field Programmable Gate Array).

[0098] The embodiments of the present invention have been described in detail above with reference to the drawings, but the specific configuration is not limited to that described above, and various design changes can be made within the scope of the gist of the present invention. [Explanation of symbols]

[0099] 1...examination business support system, 10...applicant terminal, 20...municipality terminal, 30...reading device, 40...inspection system, 50...online application system, 60...municipality system, 70...examination screen, 210...communication unit, 220...input unit, 230...storage unit, 240...control unit, 241...image data processing unit, 242...input data processing unit, 243...examination result processing unit, 250...output unit, 410...communication unit, 420...storage unit, 430...control unit, 431...examination Audit target acquisition unit, 432...collation unit, 433...duplicate application determination unit, 434...examination target registration unit, 435...examination screen display unit, 436...deficiency processing unit, 437...registration processing unit, 438...notification processing unit, 510...communication unit, 520...storage unit, 530...control unit, 531...input data confirmation unit, 532...input data registration unit, 533...input data output unit, 610...communication unit, 620...storage unit, 630...control unit, 631...resident information processing unit, 632...registration information registration unit

Claims

1. A storage unit that stores in advance managed information, which is information that links personal information of a managed person managed by a provider of a service that can be received by applying with overlap determination information that indicates information about the managed person used to determine overlap of applications for the service; In an examination business in which paper applications and online applications coexist as application methods, an examination object acquisition unit acquires an examination object indicating information to be examined for the application in accordance with the application method; A matching unit that compares the managed information stored in the storage unit with the review target acquired by the review target acquisition unit, and acquires the duplication determination information of the applicant who applied for the service from the managed information including personal information corresponding to the personal information indicated by the review target; When the duplication determination information is acquired from the managed person information by the collation unit, a duplicate application determination unit determines whether the application is a duplicate or not depending on whether the acquired duplication determination information of the applicant matches the duplication determination information registered in the storage unit in association with a past review target; Equipped with The duplication determination information is identification information unique to each person under management that is assigned to each person under management by a service provider. Examination business support system.

2. the duplication determination information includes identification information unique to each of the persons under management, the identification information being assigned to each of the persons under management; The matching unit acquires the identification information as the duplication determination information of the applicant, the duplicate application determination unit determines whether the application is a duplicate application based on the acquired identification information of the applicant. The examination operation support system according to claim 1.

3. The duplication determination information includes at least one of a telephone number, an email address, and an SNS account of the person to be managed, the matching unit acquires at least one of the telephone number, the email address, and the SNS account of the applicant as the duplication determination information; the duplicate application determination unit determines whether the application is a duplicate based on at least one of the acquired telephone number, the email address, and the SNS account of the applicant; The examination operation support system according to claim 1.

4. A target person selection unit that selects, based on the application conditions for the service and the managed person information stored in the storage unit, a person who satisfies the application conditions from among the managed persons indicated by the managed person information as a target person for the service; The examination operation support system according to claim 1, further comprising:

5. an eligibility determination unit that determines whether the applicant is an eligibility person for the service based on the application conditions for the service and the managed person information of the applicant who has applied for the service; The examination operation support system according to claim 1, further comprising:

6. A storage process in which the storage unit pre-stores managed information, which is information that links personal information of the managed person managed by the provider of the service that can be received by applying with duplication determination information that indicates information about the managed person used to determine duplication of applications for the service; an examination object acquisition process in which an examination object acquisition unit acquires an examination object indicating information to be examined for the application in accordance with the application method in an examination business in which paper application and online application coexist as application methods; A matching process in which the matching unit matches the managed information stored in the storage unit with the review target acquired by the review target acquisition unit, and acquires the duplication determination information of the applicant who applied for the service from the managed information including personal information corresponding to the personal information indicated by the review target; A duplicate application determination process in which, when the duplication determination information is acquired from the managed person information by the collation unit, the duplicate application determination unit determines whether the application is a duplicate depending on whether the acquired duplication determination information of the applicant matches the duplication determination information registered in the storage unit in association with a past review target; Including, The duplication determination information is identification information unique to each person under management that is assigned to each person under management by a service provider. Methods for supporting review work.

7. Computer, A storage means for storing in advance managed information, which is information that links personal information of the managed person managed by a provider of a service that can be received by applying with overlap determination information that indicates information about the managed person used to determine overlap of applications for the service; In an examination business in which paper applications and online applications coexist as application methods, an examination object acquisition means acquires an examination object indicating information to be examined for the application in accordance with the application method; A matching means for matching the managed information stored by the storage means with the review target acquired by the review target acquisition means, and acquiring the duplication determination information of the applicant who applied for the service from the managed information including personal information corresponding to the personal information indicated by the review target; When the duplication determination information is acquired from the managed person information by the collation means, a duplicate application determination means determines whether the application is a duplicate or not depending on whether the acquired duplication determination information of the applicant matches the duplication determination information registered in the storage means in association with a past review target; It functions as The duplication determination information is identification information unique to each person under management that is assigned to each person under management by a service provider. program.

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