Information processing device and program

Abstract

To provide a platform that eliminates information asymmetry in real estate transactions and enables sellers, buyers, and intermediary companies to properly obtain the information necessary for buying and selling. [Solution] The information processing device displays the same information on the property page for the buyer, real estate company, and buyer's brokerage firm. The property page displays a list of the names of documents related to the real estate property. Each document name is accompanied by a download button that instructs the user to download the data for that document. The download button is set to be operable (active) for requests from the buyer's brokerage firm terminal, and is set to be inoperable (inactive) for requests from the buyer's terminal or real estate firm terminal.

Description

[Technical Field]

[0001] The present invention relates to an information processing device and a program. [Background technology]

[0002] Information asymmetry has long been seen as a problem in real estate transactions. This information asymmetry typically refers to the difference in the quality and quantity of information and materials that can be viewed between the seller, buyer (here, potential buyer), and brokerage firm during the real estate transaction process, and even within the same category of brokerage firm. In fact, sometimes even the types of materials that exist for real estate properties and the availability of such materials upon request are not disclosed.

[0003] Information asymmetry can lead to risks such as sellers and buyers paying unreasonably high prices or entering into contracts without being aware of hidden defects or future risks. There are also cases of unfair transactions, where seller intermediaries disclose all information to certain buyer intermediaries while intentionally withholding information from other buyer intermediaries, or even concealing the existence of information altogether. There have also been cases where seller intermediaries have concealed information from other buyer intermediaries in order to realize a so-called "double-deal" transaction, where they represent both the seller and the buyer.

[0004] Furthermore, from the perspective of ensuring a fair and proper transaction, it is important for buyers to select the most suitable intermediary from among multiple intermediary companies handling the real estate property they are interested in, based on factors such as reliability, the ability to make proposals, and local expertise. However, many buyers have little experience in real estate transactions, and not only do they not understand how transactions work or how to choose an intermediary, they may not even have the means to find out which intermediary company is handling the property in question. Summary of the Invention [Problem to be solved by the invention]

[0005] The purpose is to eliminate information asymmetry in real estate transactions and provide a platform where sellers, buyers, and intermediary companies can properly obtain the information necessary for buying and selling. [Means for solving the problem]

[0006] The information processing device supporting real estate property transactions according to this embodiment includes: a seller terminal associated with the seller of the real estate property; a plurality of buyer terminals associated with buyers considering purchasing the real estate property; a plurality of real estate company terminals associated with a plurality of real estate companies; a seller brokerage company terminal associated with a seller brokerage company of the real estate property among the real estate companies; and a buyer brokerage company terminal associated with a buyer brokerage company of the real estate property among the real estate companies; A user terminal related to a viewer; a communication unit that connects to the The above real estate property Includes property name, address, building area, and price a storage unit that stores basic information, identification numbers related to the seller's brokerage firm and the buyer's brokerage firm, file paths for each of a plurality of documents related to the real estate property, such as floor plans and layout drawings, and file paths for each of a plurality of photographs related to the real estate property; the seller terminal, The buyer terminal , the seller's brokerage company terminal, The buyer brokerage company terminal , excluding the buyer's brokerage company terminal and the seller's brokerage company terminal the real estate company terminal; the user terminal In response to a request from the Things Generates page items Items a message generation unit; The generated property page data is sent to the sender of the request. the seller terminal, The buyer terminal , the seller's brokerage company terminal, The buyer brokerage company terminal , excluding the buyer's brokerage company terminal and the seller's brokerage company terminal the real estate company terminal; the user terminal a property detail page sending unit for sending the property detail page to one of the the property page is configured such that the property name, the address, the building area, and the price of the basic information, the photograph, the name of each of the plurality of documents, and a download button for instructing download of data of each of the plurality of documents are laid out; The download button is set to be operable (active) in response to a request from the buyer's brokerage company terminal, Not the buyer brokerage company terminal, The seller terminal; , the buyer terminal, the seller brokerage company terminal, and the buyer brokerage company terminal and the seller brokerage company terminal the real estate company terminal; The user terminal It is set to inactive for requests from [Brief explanation of the drawings]

[0007] [Figure 1] FIG. 1 is a diagram showing an entire system including an information processing device according to this embodiment. [Figure 2] FIG. 2 is a diagram illustrating the configuration of the information processing apparatus of FIG. [Figure 3] FIG. 3 is a diagram showing the data structure of the user database stored in the storage unit of FIG. [Figure 4] FIG. 4 is a diagram showing a data structure of the property database stored in the storage unit of FIG. [Figure 5] FIG. 5 is a diagram showing a data configuration of the activity record database stored in the storage unit of FIG. [Figure 6] FIG. 6 is a flowchart showing the procedure of the processing for registering property information in the property database by the processor of FIG. [Figure 7] FIG. 7 is a flowchart showing the procedure of the process of generating and distributing a property page by the processor of FIG. [Figure 8] FIG. 8 is a diagram showing an example of the first half of the property page generated by the procedure of FIG. [Figure 9] FIG. 9 is a diagram showing an example of the second half of the property page of FIG. [Figure 10] FIG. 10 is a flowchart showing the procedure for processing a request for information and a tour from a buyer terminal or a user terminal by the processor of FIG. [Figure 11] FIG. 11 is a diagram showing an example of the inquiry form generated in step S35 of FIG. [Figure 12] FIG. 12 is a flowchart showing the procedure for processing an advertisement insertion application and a preview request from a buyer's brokerage company terminal by the processor of FIG. [Figure 13] FIG. 13 is a diagram showing an example of an advertisement insertion application form in step S47 of FIG. [Figure 14] FIG. 14 is a diagram showing an example of a preview request form in step S47 of FIG. [Figure 15]FIG. 15 is a diagram illustrating an example of a buyer activity report generated by the processor of FIG. DETAILED DESCRIPTION OF THE INVENTION

[0008] Hereinafter, an information processing apparatus according to this embodiment will be described with reference to the drawings. As shown in Figure 1, the information processing device 1 of this embodiment is a computer that provides a platform for supporting transactions of real estate properties, and is connected via an internet line 2 to a user terminal 3 that is neither a seller nor a buyer, but merely a viewer, a seller terminal 4 relating to the seller of the real estate property, a seller brokerage company terminal 5 relating to the seller brokerage company of the real estate property, a buyer terminal 7 relating to a buyer (also called a potential purchaser) who is considering purchasing the real estate property, a buyer brokerage company terminal 8 relating to the buyer brokerage company of the real estate property, and a real estate company terminal 6 relating to a real estate company that is neither the seller brokerage company nor the buyer brokerage company of the real estate property, and is not registered in the property database described below.

[0009] As shown in FIG. 2, the information processing device 1 includes a processor 11. A RAM 12, a ROM 13, a storage unit 14, an input device 15, a display 16, and a communication unit 17 are connected to the processor 11 via a system bus 10. The processor 11 is configured, for example, with a CPU (Central Processing Unit) and a GPU (Graphics Processing Unit). The processor 11 executes programs loaded from the storage unit 14 and the ROM 13 into the RAM 12 to perform real estate transaction support processing. The RAM 12 functions as the processor 11's main memory, work area, etc. The ROM 13 is a non-volatile memory into which a BIOS (Basic Input Output System) is pre-written. The storage unit 14 stores an operating system program (OS), a "program for operating a real estate transaction support platform" according to this embodiment, a user database, a property database, an activity record database, and various other data. The processor 11 controls the reading and writing of these data from and to the storage unit 14.

[0010] The input device 15 includes a keyboard (KB) and a pointing device such as a mouse or touch panel. The display 16 is typically realized by an LCD (Liquid Crystal Display). The communication unit 17 communicates with the user terminal 3, seller terminal 4, seller brokerage company terminal 5, real estate company terminal 6, buyer terminal 7, and buyer brokerage company terminal 8 via the Internet line 2.

[0011] FIG. 3 shows an example of a user database. When a registration request is received from the user terminal 3, the processor 11 transmits a user registration form to the user terminal 3 via the communication unit 17. The user registration form has input fields for the user's classification (seller / buyer / intermediary), corporation / individual, corporation name, name of the individual or corporation's representative, and contact phone number and email address. The processor 11 issues a user ID to the user. The user ID, together with a password specified by the user or automatically issued by the processor 11, constitutes an account. The user's classification (seller / buyer / intermediary), corporation / individual, corporation name, name of the individual or corporation's representative, and contact phone number and email address are associated with the account and registered in the user database.

[0012] FIG. 4 shows an example of a property database. When a request to newly post real estate property information on the platform is received from the seller terminal 4 or the seller's brokerage company terminal 5, the processor 11 issues a property ID for the real estate property and transmits a real estate property registration format to the seller terminal 4 or the seller's brokerage company terminal 5. Via the real estate property registration format, the seller terminal 4 or the seller's brokerage company terminal 5 transmits text information such as the property name, address, basic information about the building area, points of interest, and seller comments provided by the seller, as well as data files for various documents related to the real estate property and data files for images (photos) related to the real estate property. These data files are stored in the memory unit 14. The property name, address, basic information about the building area, points of interest, seller comments provided by the seller, the file name (document name) and file path of the document data file, and the file name (image name) and file path of the image data file are associated with the property ID and registered in the property database, along with the seller ID and the seller's brokerage company ID.

[0013] In addition, for a real estate company to become a buyer brokerage company for a given property, it typically clicks on the "Inquire about the property" button under "For brokerage companies" on the property page, sends a request to the information processing device 1 to be registered as a buyer brokerage company for the property in question in the property database, and the platform operator approves and registers the request in the property database.

[0014] Figure 5 shows an example of the activity history database. When a property page (web page) related to a real estate property is accessed, mainly from a user terminal 3, the timestamp and the IP address of the access source are associated with the property ID of the real estate property and registered in the activity history database. When a buyer brokerage firm for the real estate property applies to advertise on a real estate information site such as SUUMO (registered trademark), Homes (registered trademark), or At Home (registered trademark), the timestamp, buyer brokerage firm ID, and the name of the media (real estate information site) where the advertisement will be placed are registered in the activity history database in association with the property ID of the real estate property. In addition, when a buyer brokerage firm for the real estate property requests the download of various document data files, the timestamp, buyer brokerage firm ID, and the name of the document are registered in the activity history database in association with the property ID of the real estate property.

[0015] 6 is a flowchart showing the processing procedure for registering property information in the property database by the processor 11. A request to newly post real estate property information on the platform according to this embodiment is sent from the seller terminal 4 or the seller's brokerage company terminal 5 to the information processing device 1, along with seller information, seller's brokerage company information, basic property information (property name, address, building area, etc.), points of interest provided by the seller's brokerage company, text information such as seller comments provided by the seller, data files for each document related to the real estate property, and data files for each image (photograph) related to the real estate property (step S11).

[0016] The processor 11 checks the received seller's brokerage company information against the user database to determine whether the seller's brokerage company has already registered an account (S12). If an account has already been registered, the process proceeds directly to step S14. If an account has not been registered and the seller's brokerage company is new, the process proceeds to step S14 via step S13. The same applies to the seller. In step S13, a user ID and password are issued to the new seller's brokerage company, and the user identification, individual / corporate identification, corporate name, contact person's name, telephone number, and email address received from the seller's brokerage company terminal 5 along with the account are registered in the user database.

[0017] In step S14, the document data file and image data file related to the real estate property are stored in the storage unit 14. The file names (image names) and file paths of these document data files and image data files are registered in the property database, and the property name, address, basic information about the building area, points of interest, and seller comments provided by the seller are associated with the property ID and registered in the property database.

[0018] Seller comments are received and updated at any time from the seller terminal 4. Seller comments can frankly and specifically convey to buyers the appealing points of the property that only the resident of the property can recognize, and are extremely effective in promoting sales.

[0019] Figure 7 shows the procedure for generating and distributing a property page by processor 11. Figure 8 shows an example of a property page. When processor 11 receives a request for distribution of a property page for a real estate property (a property of interest) arbitrarily selected from a property list page (not shown) from user terminals 3 such as seller terminal 4, buyer terminal 7, seller brokerage company terminal 5, buyer brokerage company terminal 8, real estate company terminal 6 other than brokerage company terminals 5 and 8, or other viewers (S21), a pre-configured template for the property page is read from memory unit 14 along with property information for the property of interest (S22, S23), and the property information is laid out according to the template to generate a property page (S24).

[0020] As shown in Figure 8, the property page displays basic information about the featured property (property name, address, building area, price, etc.), points of interest, comments from the seller, images (photos) related to the featured property, and a list of names of documents related to the real estate property.

[0021] Property page templates are not differentiated by the source of the request; they are used by sellers, buyers, seller brokerages, buyer brokerages, other real estate companies, and even general users such as viewers. While it is difficult to say for sure that there is no intentional practice of concealing documents, disclosing a list of document names to all requesters is crucial. Therefore, regardless of the source of the request, the information available is consistent, and users can identify documents in their possession by their names, eliminating the problem of information asymmetry in real estate transactions. Eliminating information asymmetry reduces the risk of sellers and buyers trading at unreasonably high prices or entering into contracts without knowing about hidden defects or future risks, promoting fair and safe transactions.

[0022] Next, the distribution requester information is checked against the user database to determine whether the user is registered (S25) and whether the user is a buyer brokerage firm (S26). If the distribution requester is not a registered user (S25; NO), or even if the user is registered (S25; YES), but the user classification is not a buyer brokerage firm (S26; NO), the download button accompanying each document name, which instructs the download of the data file, is set to inoperable (inactive) (S27). On the other hand, if the distribution requester is a registered user (S25; YES) and the user classification is a buyer brokerage firm (S26; YES), the download button is set to operable (active) (S28). In addition to the download button, each document name also has an "open" button accompanying it, which instructs the user to open and display the document data file without downloading it. The active / inactive setting of this "Open" button typically switches in conjunction with the download button, but it may also be set to active for each document so that it can be opened without being linked to the download button, even when the source of the distribution request is not a registered user, or even if the user is registered and the user category is not a buyer brokerage company, with the approval of the seller or its brokerage company by the platform operator.

[0023] The property page data is typically transmitted as HTML code to the terminal that has made the distribution request (S29).

[0024] FIG. 10 shows the processing procedure of the processor 11 when a request for information or a tour is received from the buyer terminal 7 or the user terminal 3. FIG. 11 shows an example of an inquiry form generated by the processor 11. A request for information or a tour is sent from the buyer terminal 7 or the user terminal 3 to the information processing device 1 by clicking the "Request Information" button or the "Request Tour" button under "For General Purchasers" on the property page. Upon receiving the request (S31, YES), the processor 11 reads out an inquiry form template for the information request or tour request from the memory unit 14 (S32). At the same time, the property database is searched using the property ID, and the buyer brokerage company ID for the property is read out from the memory unit 14 (S33). The user database is searched using the buyer brokerage company ID, and the name of the buyer company, the name of the person in charge, and the email address corresponding to the buyer brokerage company ID are read out (S34).

[0025] The company name and name of the person in charge of the buyer's brokerage firm that was read out are inserted into the inquiry contact (contact for requesting information or requesting a tour) of the inquiry form template, and an email address is embedded, thereby generating an inquiry form for requesting information or a tour (S35). Processor 11 also reads the seller's brokerage firm information for the property from memory unit 14, compares the seller's brokerage firm with the buyer's brokerage firm for the property, and if the buyer's brokerage firm is also the seller's brokerage firm for the property, it excludes the buyer's brokerage firm from the inquiry contact list. This makes it possible to avoid a situation known as a "double-dealing."

[0026] The generated inquiry form data is sent to the information processing device 1 and to the buyer terminal 7 or user terminal 3 that has made the request for information or a tour (S36).

[0027] As described above, a list of buyer brokerage firms for properties of interest is posted on the inquiry form sent when requesting information or a tour, allowing buyers to recognize multiple buyer brokerage firms handling the property of interest and then select any one from the list. This is extremely convenient for buyers (general purchasers) who have little experience in real estate transactions and do not understand how transactions work or how to choose a brokerage firm, and who do not even have a way of knowing which brokerage firm is handling the property, and can help stimulate real estate transactions.

[0028] Fig. 12 shows the processing procedure performed by the processor 11 when a request for an advertising application or a viewing request is received from the real estate company terminal 6 or the buyer's brokerage company terminal 8. Fig. 13 shows an example of an advertising application form, and Fig. 14 shows an example of a viewing request form. By clicking the "Advertising Application" button or the "Viewing Request" button under "For Brokerage Companies" on the property page, the request for an advertising application or a viewing request is sent from the real estate company terminal 6 or the buyer's brokerage company terminal 8 to the information processing device 1. When the request is received (S41), it is determined whether the request is an advertising application or a viewing request.

[0029] If it is an advertisement posting application, the process proceeds to steps S42-S46, which are the procedures for registering user information and registering as a buyer's brokerage firm for the property. In other words, user registration and buyer's brokerage firm registration are required for advertisement posting. On the other hand, if it is a preview request, steps S42-S46 are skipped and the process proceeds to step S47, in which an advertisement posting application form or preview request form is sent to the requester. In other words, preview requests do not require user registration and buyer's brokerage firm registration. This makes it possible to strike a balance between revitalizing real estate transactions and reducing the safety of transactions due to information dissipation.

[0030] In step S42, it is determined whether the user information of the real estate company that made the request is registered in the user database. If it is registered, the process proceeds to step S45. If it is not registered, a user registration form is sent to the terminal 6 of the real estate company that made the request (S43), and the user information is received in accordance with the user registration form and registered in the user database (S44). In step S45, it is determined whether the real estate company that made the request is registered in the property database as a buyer brokerage firm for the property. If it is registered, the process proceeds to step S47. If it is not registered, the process proceeds to step S47 after registering the real estate company as a buyer brokerage firm for the property in question in the property database (S46).

[0031] In step S48, the advertising application information shown in Figure 13 or the viewing request information shown in Figure 14 is received from the terminal 6 of the requesting real estate company or the buyer brokerage company terminal 8, and after review by the platform operator, approval is returned in step S49.

[0032] Information regarding the application for advertising the property or the request for viewing is registered in the activity record database (S50), and at the same time, a notification that an application for advertising / a request for viewing has been made is sent to the seller terminal 4 (S51). The seller can immediately recognize what sales activities are being carried out and their progress.

[0033] 15 shows an example of a report on the progress of sales activities provided to the seller. When the seller or seller's brokerage company clicks the "Report" button on the property page via the seller terminal 4 or the seller's brokerage company terminal 5, a request for providing a report is sent to the information processing device 1. Upon receiving the request, the processor 11 searches the activity record database using the property ID, reads the page access history, advertising application history, document download history, and viewing request history for the property, generates the report shown in FIG. 15, and sends it to the seller terminal 4 or the seller's brokerage company terminal 5.

[0034] The report includes a line graph showing the change over time in the number of accesses to the property page. Furthermore, upon receiving the request, processor 11 accesses REINS (registered trademark), a real estate information sharing service, and obtains historical information on the number of downloads of floor plan data related to the property. The change over time in the number of downloads of floor plan data is generated as a line graph, which is then superimposed on the line graph showing the change over time in the number of accesses to the property page, and included in the report as information showing the status of inquiries.

[0035] Additionally, a line graph showing the change in the number of document downloads over time, along with a bar graph showing the change in the number of viewing requests over time, is included in the report as information showing the status of inquiries.

[0036] In addition, the cumulative number of advertising requests is tallied by media and published in a report.

[0037] In this way, sellers can visually check changes in sales activity over time in real time using graphs.

[0038] Although several embodiments of the present invention have been described, these embodiments are presented as examples and are not intended to limit the scope of the invention. These embodiments can be implemented in various other forms, and various omissions, substitutions, and modifications can be made without departing from the spirit of the invention. These embodiments and their modifications are included within the scope and spirit of the invention, as well as within the scope of the invention described in the claims and their equivalents. [Explanation of symbols]

[0039] 1...information processing device, 2...internet line, 3...user terminal, 4...seller terminal, 5...seller intermediary company terminal, 6...buyer terminal, 7...buyer intermediary company terminal, 8...real estate company terminal.

Claims

1. An information processing device that supports real estate property transactions, a communication unit that connects via an internet line to a seller terminal associated with the seller of the real estate property, a plurality of buyer terminals associated with buyers considering purchasing the real estate property, a plurality of real estate company terminals associated with a plurality of real estate companies, a seller brokerage company terminal associated with a seller brokerage company of the real estate property among the real estate companies, a buyer brokerage company terminal associated with a buyer brokerage company of the real estate property among the real estate companies, and a user terminal associated with a viewer; a storage unit that stores basic information including the property name, address, building area, and price of the real estate property, identification numbers related to the seller's brokerage firm and the buyer's brokerage firm, file paths for each of a plurality of documents related to the real estate property, such as floor plans and layout drawings, and file paths for each of a plurality of photographs related to the real estate property; a property page generation unit that generates a property page related to the real estate property in response to a request from one of the seller terminal, the buyer terminal, the seller brokerage company terminal, the buyer brokerage company terminal, the real estate company terminal excluding the buyer brokerage company terminal and the seller brokerage company terminal, and the user terminal; a property detail page sending unit that sends the generated property page data to one of the seller terminal, the buyer terminal, the seller brokerage company terminal, the buyer brokerage company terminal, the real estate company terminal excluding the buyer brokerage company terminal and the seller brokerage company terminal, and the user terminal, which are the senders of the request; the property page is configured such that the property name, the address, the building area, and the price of the basic information, the photograph, the name of each of the plurality of documents, and a download button for instructing download of data of each of the plurality of documents are laid out; An information processing device in which the download button is set to be operable (active) in response to a request from the buyer brokerage company terminal, and is set to be inoperable (inactive) in response to a request from any of the seller terminal, the buyer terminal, the seller brokerage company terminal, the real estate company terminals excluding the buyer brokerage company terminal and the seller brokerage company terminal, and the user terminal, which are not the buyer brokerage company terminal.

2. The property page displays a request for information button and a request for viewing button for the buyer to request information or a viewing, further comprising an inquiry form generation unit that generates an inquiry form relating to the request for information or the request for a tour in response to a request for information or a request for a tour from the buyer terminal when the request for information button or the request for a tour is clicked; The information processing device according to claim 1 , wherein the inquiry form displays a list of the buyer brokerage companies so that the buyer can selectively specify the party to which the information request or the tour request is made.

3. The property page displays an advertisement posting request button and a preview request button for the real estate property, 2. The information processing device of claim 1, further comprising an advertising application / viewing request form sending unit that, when a request for an advertising application is received from one of the real estate company terminals in response to a click of the advertising application button, sends an advertising application form with the requirement that the real estate company be registered as the buyer brokerage company for the real estate property, and that, when a request for a viewing request is received from one of the real estate company terminals in response to a click of the viewing request button, sends a viewing request form without requiring the requirement.

4. 4. The information processing device according to claim 3, further functioning as an advertising insertion application / viewing request notifying unit that sends a notification to the seller terminal that the advertising insertion application or the preview request has been received.

5. a report creation unit that creates a report including the change over time in the number of downloads of the materials and the change over time in the number of preview requests; The information processing device according to claim 3 , further comprising a report sending unit that sends the report to the seller terminal.

6. Information processing equipment that supports real estate transactions, a means for connecting via an internet line to a seller terminal relating to the seller of the real estate property, a plurality of buyer terminals relating to buyers considering purchasing the real estate property, a plurality of real estate company terminals relating to a plurality of real estate companies, a seller brokerage company terminal relating to a seller brokerage company of the real estate property among the real estate companies, a buyer brokerage company terminal relating to a buyer brokerage company of the real estate property among the real estate companies, and a user terminal relating to a viewer; a means for managing the storage of basic information including the property name, address, building area, and price of the real estate property, identification numbers relating to the seller's brokerage firm and the buyer's brokerage firm, file paths for each of a plurality of documents relating to the real estate property, such as floor plans and layout drawings, and file paths for each of a plurality of photographs relating to the real estate property; means for generating a property page relating to the real estate property in response to a request from one of the seller terminal, the buyer terminal, the seller brokerage company terminal, the buyer brokerage company terminal, the real estate company terminal excluding the buyer brokerage company terminal and the seller brokerage company terminal, and the user terminal; a program that functions as a means for transmitting the data of the generated property page to one of the seller terminal, the buyer terminal, the seller brokerage company terminal, the buyer brokerage company terminal, the real estate company terminal excluding the buyer brokerage company terminal and the seller brokerage company terminal, and the user terminal, which is the sender of the request, the property page is configured such that the property name, the address, the building area, and the price of the basic information, the photograph, the name of each of the plurality of documents, and a download button for instructing download of data of each of the plurality of documents are laid out; A program in which the download button is set to be operable (active) in response to a request from the buyer brokerage company terminal, and is set to be inoperable (inactive) in response to a request from any of the seller terminal, the buyer terminal, the seller brokerage company terminal, the real estate company terminals excluding the buyer brokerage company terminal and the seller brokerage company terminal, and the user terminal, which are not the buyer brokerage company terminal.

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