Information processing device, information processing method, program, and information processing system

Abstract

You can avoid financial troubles when using the store. [Solution] The information processing device includes a deposit unit where the user deposits the cost of using a store in advance, an input unit where the user inputs search criteria for searching for a store to make a reservation, a storage unit that stores at least information on registered stores, a search unit that searches for stores that match the search criteria from the store information stored in the storage unit and presents the search results to the user, a determination unit that determines the store to make a reservation at the user's instruction, a reservation information transmission unit that transmits reservation information to the store determined by the determination unit, and a reservation confirmation unit that presents the user with a confirmed reservation.

Description

[Technical Field]

[0001] The present invention relates to store reservations, and more particularly to an information processing device, an information processing method, a computer program, and an information processing system that search for and reserve stores to safely use the stores. [Background technology]

[0002] Traditionally, service industries in general, including restaurants, hotels, salons, and so on, have had problems with last-minute or same-day cancellations without notice, such as last-minute cancellations (cancellations the day before or on the day) and no-shows (cancellations without notice) (hereinafter referred to as "no-show cancellations"). A last-minute cancellation refers to when you make a reservation at a restaurant, hotel, hospital, etc., but suddenly have to cancel on the day due to an unexpected event or illness, and you contact the restaurant to cancel the reservation. The restaurant will know about the cancellation when it receives a cancellation notice from the customer. Depending on when the cancellation notice is received, the restaurant may be able to take some kind of action, such as reserving the reserved seat for another customer. Next, a no-show cancellation refers to a customer not showing up at the restaurant without contacting the restaurant to cancel. Causes of no-show cancellations include the customer forgetting to make a reservation or failing to contact the restaurant to cancel, but the restaurant cannot take any measures because the customer does not show up at the designated time, and there is no contact about being late or canceling. No-show cancellations incur losses for restaurants, such as the cost of ingredients that were planned to be used for cooking and the cost of discarding them, and for hospitals, the cost of materials used for treatment, staff labor costs, and store expenses such as water, electricity, and gas. Also, in businesses where staff provide one-on-one service to customers, such as salons and dental clinics, the staff who would have been there are left idle, resulting in a loss in the store's productivity. Furthermore, in the case of a last-minute cancellation, as soon as the cancellation is discovered, a reservation slot opens up, so restaurants can announce that a space has become available on external reservation sites, or if a restaurant is fully booked except for reserved slots, they can seat the customer in that seat.However, in the case of a no-show cancellation, it is not possible to confirm whether it is a cancellation or not, and the response is delayed, which results in the reservation slot being wasted, which in turn leads to poor turnover and makes it difficult to recover profits.As a result, restaurants suffer enormous losses, such as not being able to secure expected sales. To address these issues, payment management systems and reservation management methods have been provided that address the various problems associated with no-show cancellations in on-site visit-type services and encourage participation from service providers with excellent skills (for example, Patent Document 1).

[0003] On the other hand, there have been many cases, particularly with regard to restaurants that are open at night, where customers have been asked to pay exorbitant amounts by restaurants that have made reservations, or by customers who have entered the restaurant on the spur of the moment, or by illegal solicitation, which has led to a problem of customers being unable to dispel their distrust. [Prior art documents] [Patent documents]

[0004] [Patent Document 1] Japanese Patent Application Laid-Open No. 2024-007960 Summary of the Invention [Problem to be solved by the invention]

[0005] The present invention has been made in view of the above circumstances, and aims to provide an information processing system that enables customers to avoid unfair and illegal fees by paying only the prepayment fee, and enables a store to reliably collect fees from customers who have made reservations. [Means for solving the problem]

[0006] Before making a reservation, A deposit unit in which the user deposits in advance the cost of using the store; an input unit in which the user inputs search criteria for searching for a store to make a reservation; a storage unit that stores at least registered store information; a search unit that searches for a store that matches the search criteria from the store information stored in the storage unit and presents the search results to the user; a determination unit that determines the store to make a reservation at the user's instruction; Tayo The reservation information transmitting unit transmits reservation information to the store, and the reservation confirmation unit presents the confirmation of the reservation to the user. After deciding on the store to reserve, if the deposit unit determines that the deposited amount is insufficient, it selects a payment method and an additional amount and makes an additional deposit. The reservation confirmation unit confirms the store reservation after the additional deposit is made. 1. An information processing device comprising:

[0007] Before making a reservation, A deposit step in which the user deposits in advance the cost of using the store; an input step in which the user inputs search criteria for searching for a store to make a reservation; a storage step in which at least the registered store information is stored; a search step in which stores matching the search criteria are searched for from the store information stored in the storage step and the search results are presented to the user; a determination step in which the store to make a reservation is determined in accordance with the user's instructions; Tayo The method causes a computer to execute a process including a reservation information sending step of sending reservation information to a store and a reservation confirmation step of presenting a confirmation of the reservation to a user. In the deposit step, after deciding on the store to reserve, if it is determined that the deposited amount is insufficient, the user selects a payment method and an additional amount to make an additional deposit. In the reservation confirmation step, the store reservation is confirmed after the additional deposit is made. An information processing method characterized by causing a computer to execute processing.

[0008] Before making a reservation, A deposit step in which the user deposits in advance the cost of using the store; an input step in which the user inputs search criteria for searching for a store to make a reservation; a storage step in which at least the registered store information is stored; a search step in which stores matching the search criteria are searched for from the store information stored in the storage step and the search results are presented to the user; a determination step in which the store to make a reservation is determined in accordance with the user's instructions; Tayo The method causes a computer to execute a process including a reservation information sending step of sending reservation information to a store and a reservation confirmation step of presenting a confirmation of the reservation to a user. In the deposit step, after deciding on the store to reserve, if it is determined that the deposited amount is insufficient, the user selects a payment method and an additional amount to make an additional deposit. In the reservation confirmation step, the store reservation is confirmed after the additional deposit is made. A program that causes a computer to execute a process.

[0009] an input unit for inputting search criteria for searching for a store to make a reservation; a storage unit for storing at least registered store information; and a search unit for searching for a store that matches the search criteria from the store information stored in the storage unit and presenting the search results to the user; a determination unit that determines a store to reserve in response to a user's instruction; Before confirming your store reservation, The deposit section deposits the cost of using the store in advance, and the decision section decides Tayo The reservation information transmitting unit transmits reservation information to the store, and the reservation confirmation unit presents the confirmation of the reservation to the user. After deciding on the store to reserve, if the deposit unit determines that the deposited amount is insufficient, it selects a payment method and an additional amount and makes an additional deposit. The reservation confirmation unit confirms the store reservation after the additional deposit is made. 1. An information processing device comprising:

[0010] An input step in which the user inputs search criteria for searching for a store to make a reservation; a storage step in which at least registered store information is stored; a search step in which stores matching the search criteria are searched for from the store information stored in the storage unit and the search results are presented to the user; and a determination step in which the store to make a reservation at the user's instruction is determined. Before confirming your store reservation, The deposit step involves depositing the cost of using the store in advance, and the decision step involves determining the cost. Tayo The method causes a computer to execute a process including a reservation information sending step of sending reservation information to a store and a reservation confirmation step of presenting a confirmation of the reservation to a user. In the deposit step, after deciding on the store to reserve, if it is determined that the deposited amount is insufficient, the user selects a payment method and an additional amount to make an additional deposit. In the reservation confirmation step, the store reservation is confirmed after the additional deposit is made. An information processing method characterized by causing a computer to execute processing.

[0011] An input step in which the user inputs search criteria for searching for a store to make a reservation; a storage step in which at least registered store information is stored; a search step in which stores matching the search criteria are searched for from the store information stored in the storage unit and the search results are presented to the user; and a determination step in which the store to make a reservation at the user's instruction is determined. Before confirming your store reservation, The deposit step involves depositing the cost of using the store in advance, and the decision step involves determining the cost. Tayo The method causes a computer to execute a process including a reservation information sending step of sending reservation information to a store and a reservation confirmation step of presenting a confirmation of the reservation to a user. In the deposit step, after deciding on the store to reserve, if it is determined that the deposited amount is insufficient, the user selects a payment method and an additional amount to make an additional deposit. In the reservation confirmation step, the store reservation is confirmed after the additional deposit is made.A program that causes a computer to execute a process.

[0012] an information processing device that has information about users and stores and allows users to make reservations and advance deposits at stores, the information processing device having a search means for users to search for store information; Before making a reservation, The system includes a depositing means for a user to deposit a fee for using a store, a reservation means for a user to make a reservation, a reservation confirmation means for informing the user whether or not the reservation accepted by the store has been accepted, and a payment means for making a payment according to the user's store visit record. The deposit method allows the user to select a payment method and an additional deposit if the user determines that the deposited amount is insufficient after deciding on the store to reserve, and the reservation confirmation method allows the user to confirm the store reservation after the additional deposit is made. An information processing system comprising: [Effects of the Invention]

[0013] According to the present invention, users of establishments can avoid illegal fee exploitation by restaurants, girls' bars, snack bars, clubs, cabaret clubs, lounges, and host clubs, which are in high demand at night. Furthermore, the invention can eliminate psychological barriers to entry, such as anxiety and wariness, that users have. Furthermore, establishments can increase their customer base by lowering the psychological barriers to using their establishments. Furthermore, by eliminating users' psychological barriers, local areas can attract more customers to their entertainment districts. Furthermore, users and establishments can avoid unnecessary trouble by avoiding exorbitant fees. Furthermore, by attracting appropriate customers, local areas can anticipate the development of entertainment districts. Furthermore, establishments can establish a brand image that "establishments registered with the information processing device of the present invention are high-quality, safe, and secure," thereby contributing to increased customer attraction. Furthermore, establishments can avoid last-minute cancellations and no-shows.

[0014] Furthermore, this invention will enable users to use stores safely and with peace of mind, users and stores to avoid unnecessary financial troubles, local communities to make nightlife districts healthier and attract people, and stores to establish a brand image of high quality, safety, and security, thereby contributing to Goal 3 "Ensure good health and well-being for all," Goal 8 "Decent work and economic growth," and Goal 9 "Build resilient infrastructure, promote inclusive and sustainable industrialization, and foster innovation," all of the Sustainable Development Goals (SDGs) led by the United Nations. [Brief explanation of the drawings]

[0015] [Figure 1] 1 is a block diagram illustrating an information processing device according to first and second embodiments of the present invention. [Figure 2] FIG. 2 is a flowchart illustrating the information processing device according to the first embodiment of the present invention. [Figure 3] FIG. 10 is a flowchart illustrating an information processing method according to a second embodiment of the present invention. [Figure 4] FIG. 1 is a schematic diagram of an information processing system according to first and second embodiments of the present invention. DETAILED DESCRIPTION OF THE INVENTION

[0016] Hereinafter, embodiments of the present invention will be described with reference to the drawings. However, the components described in the following embodiments are merely examples and are not intended to limit the technical scope of the present invention.

[0017] For the sake of convenience, the same symbols in each drawing indicate the same or equivalent parts unless otherwise specified, and elements having similar structures and / or functions are intended, and unnecessary detailed descriptions may be omitted. Furthermore, duplicated explanations will be simplified or omitted as appropriate. In addition, in the present embodiment, the symbol "~" may be used to represent a numerical range, and the numerical values ​​written before and after "~" are included in the numerical range. (Embodiment 1) [Information processing device]

[0018] The information processing device 1 according to the present invention is an information processing device capable of various information processing and transmitting and receiving information, and is also a computer. Computers are classified into personal computers (PCs), workstations, server computers (servers), mainframes, supercomputers (supercomputers), ultracomputers, minicomputers (minicoms), office computers (offcoms), pocket computers (pocket computers), microcomputers (microcomputers), personal digital assistants (PDAs), and sequencers (PLCs: programmable logic controllers) according to their intended use, specifications, performance, etc., but all of these can be used as information processing devices. In addition, a cloud computer connected to a network N such as the Internet so as to be able to communicate with the information processing device 1 can also execute the processing of the information processing device 1. The information processing device 1 according to the present invention is a personal computer, and will be described below.

[0019] FIG. 1 is a block diagram of an information processing device 1 according to a first embodiment of the present invention. As is clear from Fig. 1, the information processing device 1 according to the first embodiment of the present invention includes a deposit unit 10, an input unit 11, a search unit 12, a determination unit 13, a reservation information transmission unit 14, a reservation confirmation unit 15, and a storage unit 20. The information processing device 1 is centrally managed by a control unit (not shown), and each component is executed based on instructions from the control unit. The control unit has one or more arithmetic processing units such as a CPU, an MPU, a GPU, etc., and performs various information processing and control processing by reading and executing programs stored in the storage unit 20. The deposit unit 10 allows a user to deposit in advance the cost (budget) for using a store. Applicable methods for depositing include bank transfer, credit card, electronic money, and QR code (registered trademark) payment. Deposits can also be made by purchasing tokens such as dedicated coins that can be used when utilizing the information processing device 1 according to the present invention. Applicable methods for purchasing the tokens include bank transfer, credit card, electronic money, and QR code (registered trademark) payment. The deposit amount can be selected from predetermined amounts such as 10,000 yen or 20,000 yen, or a freely determined amount such as 35,670 yen can also be entered.

[0020] The input unit 11 inputs search conditions for a user to search for a restaurant to make a reservation at. Search conditions can include, for example, types of restaurants, such as girls' bars, snack bars, clubs, cabaret clubs, lounges, host clubs, and izakayas. Other search conditions can include the reservation date and time, area / location (prefecture, city, ward, town, or village), related keywords, number of people, distance from the station, whether smoking is permitted, atmosphere (stylish, high-end, casual, relaxed, etc.), cost, and the type of food and drink offered. The search unit 12 searches for stores that match the search criteria from the store information stored in the storage unit 20 and presents the search results to the user. The search unit 12 searches for candidate stores that can be reserved from the store information stored in the storage unit 20 based on reservation information such as the reservation date and time, business type, number of people making reservations, and location, and presents the search results to the user. For example, if a store is already fully booked on the reservation date and time or is closed, additional reservations cannot be made and the store does not meet the search criteria, so the search unit 12 determines that reservations are not available and does not display the store as a search result.

[0021] The determination unit 13 determines the store to be reserved based on instructions from the user. Furthermore, the determination unit can increase the deposit amount as necessary if the deposit amount is insufficient to cover the planned usage fee at the reserved store. When increasing the deposit, the payment method and the amount to be increased can be selected. In other words, it is possible to select the payment method at the store to be visited, such as whether to pay within the deposit amount, by credit card, or by cash. The reservation information transmission unit 14 transmits reservation information to the store determined by the determination unit. When the determination unit determines the store where the user wishes to make a reservation by determining the store from the search results, the reservation information transmission unit 14 transmits reservation information including information such as the date, time, and number of people to the target store. The reservation confirmation unit 15 presents the confirmation of the reservation to the user. The method of presentation can be email, direct message (DM) via SNS, SMS, telephone, etc. Furthermore, the store can present the reservation confirmation information to the user via the information processing device 1, or the store can present it directly. The reservation confirmation information can be a message indicating that the reservation has been confirmed, or a message including the reservation information. Note that if a reservation conflicts with another user's reservation due to the timing of the reservation execution, and the other reservation is completed between the search result and the reservation execution, the user's reservation cannot be executed, and therefore the reservation confirmation unit 15 sends the user a message indicating that the reservation is not accepted, based on instructions from the store. In this way, the information processing device 1 according to the present invention is designed to prevent multiple bookings from occurring. If the reservation is successful, the reservation process is confirmed and completed. If the reservation is not successful, the user must search again to make a reservation. The storage unit 20 stores at least information about registered stores. The storage unit 20 includes a customer information DB 21 and a store information DB 22. Here, the storage unit 20 may be, for example, an HDD, an SSD, or the like.

[0022] The customer information DB21 stores, as a database, information about users who use the information processing device 1. User information may include name, age, sex, telephone number, date of birth, login information (login ID, password), email address, and usage history of the information processing device 1. User information is mainly created when a user uses the information processing device 1 for the first time, but information can be added, deleted, changed, etc. at any time thereafter. The store information DB2122 stores information about stores that use the information processing device 1 as a database. Store information may include login information (login ID, password), store name, service area, address, business type, store phone number, person in charge phone number, homepage, prices, comments, etc. Store information is mainly created when a store registers with the information processing device 1 for the first time, but information can be added, deleted, or changed at any time thereafter. Note that reservation information can be updated at a fixed cycle or frequency, for example, every 30 minutes or every hour, although this differs depending on the store. The store information input unit 30 inputs store information according to instructions from the store staff. The input information is stored in the store information DB 22 included in the storage unit 20.

[0023] [Information processing method] FIG. 2 is a flowchart showing a store reservation process performed by the information processing device 1 according to the first embodiment of the present invention. As is clear from FIG. 2, in step S001, the deposit unit 10 deposits the cost corresponding to the budget when making a reservation. Next, in step S002, the input unit 11 inputs the desired reservation conditions. Next, in step S003, the search unit 12 searches the store information DB 22 in the storage unit 20 for information on stores that meet the desired reservation conditions input in step S002. Next, in step S004, the search unit 12 displays the search results for presentation to the user.

[0024] Next, in step S005, the determination unit 13 determines, based on the user's instruction, from among the stores, the store that best matches the reservation conditions and that the user finds most attractive. Next, in step S006, the determination unit 13 determines a payment method to increase the deposit for the usage fee of the reserved store. If an increase in the deposit is not necessary, this process is omitted. Next, in step S007, the determination unit 13 determines the amount of the deposit. If an increase in the deposit is not required, this process is omitted. Next, in step S008, the reservation information transmitting unit 14 transmits the reservation information to the store determined in step S004. Next, in step S009, the reservation confirmation unit 15 determines whether the reservation is acceptable or not.

[0025] Next, in step S010, the reservation confirmation unit 15 transmits reservation availability information to the user. If the reservation is OK, the reservation is confirmed and the reservation process ends. If the reservation is NG, the process proceeds to step S003, and the user searches for a reservation store. As described above, by using the information processing device 1 according to the present invention, the user can use the store within the amount of the deposited amount without fail, and can avoid being charged exorbitant fees due to the store selection by malicious soliciters or touts. Furthermore, by using the information processing device 1, there is no need to worry about the opaque fee system, and the user can enjoy eating and drinking with peace of mind. In addition, stores no longer need to worry about the identity of customers (users) or about crimes such as eating and drinking without paying, so they can concentrate on providing high-quality customer service.

[0026] Furthermore, a reduction in crimes related to restaurants will improve public safety in the area. Improving public safety in the area will make it possible to attract more visitors from surrounding areas. (Embodiment 2) [Information processing device] The information processing device 1 according to the second embodiment of the present invention has the same configuration as the information processing device 1 according to the first embodiment of the present invention. [Information processing method] FIG. 3 is a flowchart showing a store reservation process performed by the information processing device 1 according to the first embodiment of the present invention.

[0027] As is clear from FIG. 3, in step S101, the input unit 11 inputs the desired reservation conditions. Next, in step S102, the search unit 12 searches the store information DB 22 in the storage unit 20 for information on stores that meet the desired reservation conditions input in step S101. Next, in step S103, the search unit 12 displays the search results for presentation to the user.

[0028] Next, in step S104, the determination unit 13 determines, based on the user's instruction, from among the stores, the store that best matches the reservation conditions and that the user finds most attractive. Next, in step S105, the deposit unit 10 deposits the cost (fee) that corresponds to the budget when making the reservation. Next, in step S106, the reservation information transmitting unit 14 transmits the reservation information to the store determined in step S104. Next, in step S107, the reservation confirmation unit 15 determines whether the reservation is acceptable or not.

[0029] Next, in step S108, the reservation confirmation unit 15 transmits reservation availability information to the user. If the reservation is OK, the reservation is confirmed and the reservation process ends. If the reservation is NG, the process proceeds to step S102, and the user searches for a reservation store. As described above, the information processing device 1 according to the second embodiment of the present invention can prevent illegal billing of food and drink fees, enabling safe and secure use of the store.

[0030] [Information Processing Systems] An information system 100 of the present invention will now be described. As is clear from FIG. 4, the information processing system 100 according to the present invention performs reservation processing by allowing a user to use an information processing device 1 for using a store. The information processing device 1 included in the information processing system 100 has information about users and stores, and allows users to make reservations and advance deposits at stores. In addition, the information processing device 1 of the information processing system 100 includes a search means for users to search for store information, a deposit means for users to deposit fees for using the store, a reservation means for users to make reservations, a reservation confirmation means for notifying the user whether the reservation accepted by the store has been accepted, and a payment means for making payments based on the user's store visit history.

[0031] The user provides and executes (1) customer information, reservation information, advance payment (food and drink costs), etc. to the information processing device 1. The information processing device 1 provides the user with (2) store information for making a reservation. The information processing device 1 provides the reservation target store with (3) the user's reservation information and the store usage fee of the user minus the usage fee (commission) of the information processing device 1. The store provides the information processing device 1 with (4) store information and a store information listing fee. As described above, the information processing system 100 of the present invention can realize seamless and smooth reservations between users and stores while ensuring financial security between the users and stores. Users can avoid the risk of being charged unreasonably high fees, and stores can avoid bad users who eat and drink without paying or cancel due to no-shows.

[0032] The embodiments disclosed herein are to be considered in all respects as illustrative and not restrictive. The scope of the present invention is defined by the claims, not by the above meaning, and is intended to include all modifications within the meaning and scope of the claims.

[0033] Furthermore, in the processes or operations described above, the processes or operations can be freely changed as long as no inconsistencies in the processes or operations occur, such as the use of data that should not yet be available in a certain step. Furthermore, the embodiments described above are merely examples for explaining the present invention, and the present invention is not limited to these embodiments. The present invention can be embodied in various forms without departing from the spirit of the present invention. [Explanation of symbols]

[0034] 1. Information processing equipment 10 Deposit Department 11 Input section 12 Search section 13 Decision Section 14 Reservation information transmission section 15 Reservation Confirmation Section 20 Storage area 21 Customer information DB 22 Store information DB 30 Store information input section 100 Information Processing Systems

Claims

1. a deposit unit for allowing a user to deposit in advance the cost of using the store before making a store reservation; an input unit for inputting search conditions for searching for the store for which the user makes a reservation; a storage unit for storing at least the registered store information; a search unit that searches for stores that match the search criteria from the store information stored in the storage unit and presents search results to the user; a determination unit that determines the store to be reserved in accordance with an instruction from the user; a reservation information sending unit that sends the reservation information determined by the determination unit to the store; a reservation confirmation unit that presents the confirmation of the reservation to the user; the deposit unit, after determining the store for the reservation, if it determines that the deposited amount is insufficient, selects a payment method and an additional amount and makes an additional deposit; The information processing device, wherein the reservation confirmation unit confirms the store reservation after the additional deposit is made.

2. a deposit step in which the user deposits in advance the cost of using the store before making a store reservation; an input step of inputting search conditions for the user to search for the store for which the user makes a reservation; a storage step for storing at least the registered store information; a search step of searching for stores that match the search criteria from the store information stored in the storage step and presenting search results to the user; a determination step of determining the store to be reserved in accordance with an instruction from the user; a reservation information sending step of sending the reservation information determined in the determination step to the store; a reservation confirmation step of presenting the confirmation of the reservation to the user; In the deposit step, if it is determined that the deposited amount is insufficient after the store for the reservation has been determined, a payment method and an additional amount are selected and an additional deposit is made; The information processing method is characterized in that the reservation confirmation step causes a computer to execute a process of confirming the store reservation after the additional deposit has been made.

3. a deposit step in which the user deposits in advance the cost of using the store before making a store reservation; an input step of inputting search conditions for the user to search for the store for which the user makes a reservation; a storage step for storing at least the registered store information; a search step of searching for stores that match the search criteria from the store information stored in the storage step and presenting search results to the user; a determination step of determining the store to be reserved in accordance with an instruction from the user; a reservation information sending step of sending the reservation information determined in the determination step to the store; a reservation confirmation step of presenting the confirmation of the reservation to the user; In the deposit step, if it is determined that the deposited amount is insufficient after the store for the reservation has been determined, a payment method and an additional amount are selected and an additional deposit is made; The reservation confirmation step is a program that causes a computer to execute a process of confirming the store reservation after the additional deposit is made.

4. an input unit for inputting search conditions for a user to search for a store for which a reservation is to be made; a storage unit for storing at least the registered store information; a search unit that searches for stores that match the search criteria from the store information stored in the storage unit and presents search results to the user; a determination unit that determines the store to be reserved in accordance with an instruction from the user; a deposit unit for depositing in advance the cost of using the store before the store reservation is confirmed; a reservation information sending unit that sends the reservation information determined by the determination unit to the store; a reservation confirmation unit that presents the confirmation of the reservation to the user; the deposit unit, after determining the store for the reservation, if it determines that the deposited amount is insufficient, selects a payment method and an additional amount and makes an additional deposit; The information processing device, wherein the reservation confirmation unit confirms the store reservation after the additional deposit is made.

5. an input step in which the user inputs search criteria for searching for a store to make a reservation; a storage step for storing at least the registered store information; a search step of searching for stores that match the search criteria from the store information stored in the storage step and presenting search results to the user; a determination step of determining the store to be reserved in accordance with an instruction from the user; a deposit step of depositing in advance the cost of using the store before confirming the store reservation; a reservation information sending step of sending the reservation information determined in the determination step to the store; a reservation confirmation step of presenting the confirmation of the reservation to the user; In the deposit step, if it is determined that the deposited amount is insufficient after the store for the reservation has been determined, a payment method and an additional amount are selected and an additional deposit is made; The information processing method is characterized in that the reservation confirmation step causes a computer to execute a process of confirming the store reservation after the additional deposit has been made.

6. an input step in which the user inputs search criteria for searching for a store to make a reservation; a storage step for storing at least the registered store information; a search step of searching for stores that match the search criteria from the store information stored in the storage step and presenting search results to the user; a determination step of determining the store to be reserved in accordance with an instruction from the user; a deposit step of depositing in advance the cost of using the store before confirming the store reservation; a reservation information sending step of sending the reservation information determined in the determination step to the store; a reservation confirmation step of presenting the confirmation of the reservation to the user; In the deposit step, if it is determined that the deposited amount is insufficient after the store for the reservation has been determined, a payment method and an additional amount are selected and an additional deposit is made; The reservation confirmation step is a program that causes a computer to execute a process of confirming the store reservation after the additional deposit is made.

7. an information processing device that has information about a user and a store and that enables the user to make a reservation and deposit in advance at the store; The information processing device includes: A search means for the user to search for store information; a deposit means for the user to deposit a fee for using the store before making a store reservation; a reservation means for allowing the user to make a reservation; a reservation confirmation means for informing the user whether the reservation accepted by the store has been accepted; a payment means for making a payment according to the user's store visit record, the deposit means, after determining the store for the reservation, if it determines that the deposited amount is insufficient, selects a payment method and an increase amount and makes an additional deposit; The information processing system is characterized in that the reservation confirmation means confirms the store reservation after the additional deposit is made.

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