Server device and information processing system

Abstract

To provide a server device and an information processing system that can improve user convenience. [Solution] A server device 10 that provides a store member registration service to a large number of affiliated stores 60, including affiliated stores with different business entities or business types, and is equipped with a store member registration unit that registers a user 70 who has an account for the store member registration service as a store member of the desired affiliated store 60, and a display control unit that provides a screen related to the store member registration service to a user terminal device 30 operated by the user 70, wherein the display control unit provides an acquisition screen for acquiring coupons provided by the affiliated store 60, and when the user 70 performs an operation on the acquisition screen to acquire the coupon provided by an affiliated store 60 for which the user 70 is not registered as a store member, the store member registration unit performs processing to automatically register the user 70 as a new store member of the affiliated store 60.

Description

[Technical Field]

[0001] The present invention relates to a server device and an information processing system. [Background technology]

[0002] Traditionally, retail stores, salons, and other businesses have registered users as store members. Users who become store members are issued a membership card, and by presenting this membership card at checkout, they can receive benefits such as points based on the amount spent. In addition, membership card application programs (hereinafter referred to as "membership card apps") are now widely used instead of card-type membership cards.

[0003] However, for users, installing each store's unique membership card app on their mobile device is a hassle, and as the number of membership card apps on a mobile device increases, app management becomes cumbersome, and it becomes a hassle to find the desired membership card app at the store. Furthermore, users are put off by having to enter their own identification information each time they register as a member, and they may miss an opportunity to register as a store member.

[0004] Patent Document 1 describes a system that uses artificial intelligence to consolidate point card apps that are currently managed by various apps, and automatically switches between stores after each payment, which is said to enable users to efficiently manage their point cards. [Prior art documents] [Patent documents]

[0005] [Patent Document 1] Japanese Patent Application Laid-Open No. 2025-45554 Summary of the Invention [Problem to be solved by the invention]

[0006] Patent Document 1 describes how AI can centrally manage and automatically switch point cards, improving convenience for users when making payments. However, Patent Document 1 does not describe how it can reduce the effort required for users to install different apps for each store or to go through the membership registration process for each store.

[0007] An object of the present invention is to provide a server device and an information processing system that can solve the above-mentioned conventional problems and improve user convenience. [Means for solving the problem]

[0008] In order to solve the above problem, a server device is provided that provides a store member registration service to a large number of affiliated stores, including affiliated stores with different business entities or business formats, and that includes a store member registration unit that registers a user who has an account for the store member registration service as a store member of the affiliated store of the user's choice, and a display control unit that provides a screen related to the store member registration service to a user terminal device operated by the user, wherein the display control unit provides an acquisition screen for acquiring coupons provided by the affiliated store, and when the user performs an operation on the acquisition screen to acquire the coupon provided by the affiliated store for which the user is not registered as a store member, the store member registration unit performs a process to automatically register the user as a new store member of the affiliated store.

[0009] It is also preferable that the display control unit provides the user terminal device with a screen including a button for conveying a request for coupon provision to the affiliated store that does not offer the coupon.

[0010] It is also preferable that the system further comprises a points management unit that manages points provided to the user, and that the points management unit performs a process of awarding predetermined points to the user in response to the coupon acquisition operation.

[0011] In addition, it is preferable that the display control unit provides a membership card screen on which a code associated with the user's user identification information is displayed, and that the code functions as a membership card that can be used in common at the affiliated store where the user has newly registered as a store member.

[0012] In addition, it is preferable that the point management unit performs a process of granting points exclusive to the affiliated store to the store member when the store member uses the affiliated store and presents the code, and that the display control unit provides a screen that lists the balance of the affiliated store points for each affiliated store.

[0013] In order to solve the above problem, an information processing system is provided which comprises a server device that provides a store member registration service to a large number of affiliated stores, including affiliated stores with different business entities or business formats, and a user terminal device operated by a user who has an account for the store member registration service, and which comprises a store member registration unit that registers the user as a store member of the affiliated store of the user's choice, and a display control unit that provides the user terminal device with a screen related to the store member registration service, wherein the display control unit provides an acquisition screen for acquiring coupons provided by the affiliated store, and when the user performs an operation on the acquisition screen to acquire the coupon provided by the affiliated store for which the user is not registered as a store member, the store member registration unit performs a process to automatically register the user as a new store member of the affiliated store. [Effects of the Invention]

[0014] The present invention makes it possible to provide a server device and an information processing system that can improve user convenience. [Brief explanation of the drawings]

[0015] [Figure 1] 1 is a diagram illustrating an example of the configuration of an information processing system according to an embodiment. [Figure 2] FIG. 1 is a diagram illustrating an overview of a store member registration service realized by an information processing system according to an embodiment. [Figure 3] FIG. 10 is a diagram illustrating an example of a service member database. [Figure 4] FIG. 10 is a diagram showing an example of a membership card screen displayed on a service member terminal device. [Figure 5] FIG. 10 is a diagram showing an example of a screen displayed on a service member terminal device. [Figure 6] FIG. 10 is a diagram showing an example of a screen displayed on a service member terminal device. [Figure 7] FIG. 10 is a diagram illustrating an example of a first store member registration process executed in the information processing system of the embodiment. [Figure 8] FIG. 10 is a diagram showing an example of a screen displayed on a service member terminal device. [Figure 9] FIG. 10 is a diagram showing an example of a screen displayed on a service member terminal device. [Figure 10] FIG. 2 is a diagram illustrating an example of a store member database. [Figure 11] FIG. 10 is a diagram showing an example of a screen displayed on a service member terminal device. [Figure 12] FIG. 10 is a diagram showing an example of a screen displayed on an affiliated store terminal device. [Figure 13] FIG. 10 is a diagram illustrating an example of a second store member registration process executed in the information processing system of the embodiment. [Figure 14] FIG. 10 is a diagram schematically illustrating the flow of second store membership registration. [Figure 15] 10A and 10B are diagrams showing examples of a screen displayed on a service member terminal device and a screen displayed on a member store terminal device. [Figure 16] FIG. 10 is a diagram illustrating an example of a screen related to a point activity service realized by the information processing system of the embodiment. [Figure 17] FIG. 10 is a diagram illustrating an example of a third store member registration process executed in the information processing system of the embodiment. DETAILED DESCRIPTION OF THE INVENTION

[0016] (Configuration of information processing system) An example of the configuration of an information processing system 1 will be described with reference to Fig. 1. As shown in Fig. 1, the information processing system 1 of the embodiment includes a server device 10, an affiliated store terminal device 20, and a service member terminal device 30. The server device 10 is connected to the affiliated store terminal device 20 and the service member terminal device 30 via a network NW so that they can communicate with each other.

[0017] The server device 10 is a server computer operated by a service provider 50 shown in FIG. 2 and provides a store member registration service to a large number of affiliated stores 60, including affiliated stores 60 with different business entities or business types. As shown in FIG. 2, the store member registration service of the embodiment has a large number of affiliated stores 60, including a large number of affiliated stores 60 with different business entities or business types. The store member registration service is a service provided to affiliated stores 60 and service members 70, who are users who have accounts for the store member registration service, and more specifically, it registers the service member 70 as a store member of the affiliated store 60 of the service member 70's choice.

[0018] In the embodiment, the service provider 50 provides a comprehensive membership-based internet service to the affiliated store 60 and the service member 70, and the store member registration service is included in this comprehensive internet service. The comprehensive internet service in the embodiment includes a coupon issuing service that issues coupons provided by the affiliated store 60 to the service member 70, a message delivery service from the affiliated store 60 to the service member 70, a points awarding service for the service member 70, and the like. The comprehensive internet service may also include a reservation service for the affiliated store 60, an online shopping service, and the like. Furthermore, the service provider 50 may provide the affiliated store 60 with a customer management service as well as an online sales management service.

[0019] 1, the server device 10 has a control unit 11 and a storage unit 12. The control unit 11 includes at least one processor. The control unit 11 realizes various functions related to the server device 10 by reading out predetermined programs stored in the storage unit 12. The control unit 11 in the embodiment includes, as functional elements, a store member registration unit 11a, a display control unit 11b, a determination unit 11c, a message delivery unit 11d, and a point management unit 11e.

[0020] The store member registration unit 11a of the embodiment registers a service member 70 as a store member of the affiliated store 60 for which the service member 70 wishes to register. The display control unit 11b provides a screen related to the store member registration service to the service member terminal device 30 operated by the service member 70. The determination unit 11c executes various determination processes, including a process for determining whether the user who sent the request is a store member of a certain affiliated store 60. The message delivery unit 11d sends various messages, including messages from the affiliated store 60 to the service member terminal device 30. The point management unit 11e manages points provided to the service member 70 by the affiliated store 60.

[0021] The storage unit 12 is, for example, an SSD or a RAM (Random Access Memory). The storage unit 12 stores a member store database 12a, a service member database 12b, a store member database 12c, and the like. Hereinafter, "database" may be abbreviated to "DB" in this specification. Note that the server device 10 may be configured with multiple server devices.

[0022] The affiliated store 60 is a business that has joined the comprehensive internet service and obtained a store account. In the embodiment, a large number of affiliated stores 60 are assumed, including affiliated stores 60 with different business entities or business formats. The type of business of the affiliated store 60 is not limited, and examples include hairdressing salons, beauty salons, restaurants, and retail stores. The affiliated store 60 in the embodiment shown in FIG. 2 is an affiliated store 60 with a physical store, such as a hair salon or restaurant, but is not limited thereto and may include an affiliated store 60 without a physical store.

[0023] Various information related to the member store 60 is registered in the member store database 12a. The member store database 12a may store, for example, a member store ID issued to the member store 60, store identification information such as the name, business type, and address of the member store, as well as staff information of the member store 60.

[0024] The affiliated store terminal device 20 is a computer device operated by a manager and / or staff member of the affiliated store 60, and is installed, for example, in the physical store of the affiliated store 60. The affiliated store terminal device 20 may also include a computer device installed in a location other than a physical store. For example, the affiliated store terminal device 20 may include a computer device installed in the main branch or headquarters of the affiliated store 60 which has multiple physical stores. The affiliated store terminal device 20 is not limited to a stationary computer device, and may also include a portable terminal device such as a smartphone terminal or tablet terminal.

[0025] In the Internet comprehensive service of the embodiment, predetermined services related to affiliated stores 60 are provided via the Internet to users who have acquired an account (user account) of the Internet comprehensive service and become service members 70.

[0026] In the embodiment, user account registration for the Internet comprehensive service can be performed in a service app 40 installed on the user's terminal device. The service app 40 is an application provided by a service provider 50. In this embodiment, a user who wishes to use the Internet comprehensive service installs the service app 40 on their own terminal device and registers as a member (account registration) for the Internet comprehensive service. This enables the user to use the Internet comprehensive service as a service member 70. Note that user account registration is not limited to being performed via the service app 40, and may be performed, for example, from a service member registration page (not shown) displayed on a website.

[0027] In the embodiment, the user identification information entered by the user when registering an account is registered in the service member DB 12b of the server device 10. In the example service member DB 12b shown in Fig. 3, the user identification information of the service member 70 and the service member ID assigned to the service member 70 are registered in association with each other. The user identification information in the embodiment includes at least the name, date of birth, gender, email address, and password used for login authentication to the service app 40 of the service member 70. In addition, a telephone number, an address, etc. may be optionally included as the user identification information.

[0028] The service member terminal device 30 is a terminal device operated by the service member 70. Examples of the service member terminal device 30 include a mobile terminal device such as a smartphone terminal or a tablet terminal.

[0029] In the embodiment, the service member terminal device 30 displays various screens for using the Internet comprehensive service by the service application 40. The service application 40 in the embodiment operates in cooperation with the server device 10 to provide the Internet comprehensive service to the service member 70.

[0030] (Example of app screen) Here, examples of application screens of the service application 40 displayed on the service member terminal device 30 will be described with reference to FIGS.

[0031] (Membership card screen) When the service member 70 launches the service app 40 of the embodiment, the service member terminal device 30 first displays the membership card screen SC1 (FIG. 4). As such, the membership card screen SC1 is preferably the top screen of the service app 40. The membership card screen SC1 of the embodiment includes a code Q1 associated with the identification information of the service member 70. The code Q1 of the embodiment is a two-dimensional code, but is not limited to this and may be a barcode.

[0032] The membership card screen SC1 in the example shown in Figure 4 includes a menu tab TB1 and a menu area A1. The membership card screen SC1 shown in Figure 4 shows a state in which the "Home" item in the menu tab TB1 is selected. Various icons for transitioning to various screens are displayed in the menu area A1. Five icons IC1 to IC5 are displayed in the menu area A1 in this example.

[0033] (Coupon list screen) When a service member 70 selects "Coupon" in the menu tab TB1 on the membership card screen SC1 of the embodiment, the screen transitions to a coupon list screen SC2 shown in Fig. 5(a). The coupon list screen SC2 of the embodiment displays a list of thumbnails of various coupons offered by many member stores 60. The coupon list screen SC2 of the example shown in Fig. 5(a) displays thumbnails of coupons offered by member stores 60 where the service member 70 himself is registered as a store member, as well as member stores 60 where he is not registered as a store member.

[0034] (Coupon acquisition screen (1)) When the service member 70 selects and taps one of these thumbnails, the screen transitions to a coupon details screen SC3 (Fig. 5(b)). The coupon details screen SC3 is one of the acquisition screens that the service member 70 uses to acquire coupons provided by the affiliated store 60. The coupon details screen SC3 displays the specific content of the selected coupon and a coupon acquisition button B1 for acquiring the coupon. When the service member 70 taps the coupon acquisition button B1, the coupon is granted and a notification P1 (Fig. 5(c)) is displayed on the service member terminal device 30. In this example, the notification P1 is displayed as a pop-up superimposed on the app screen of the service app 40. The notification P1 may also display a reservation button B2 for transitioning to a reservation service.

[0035] In the embodiment, the acquisition and use of a coupon by a service member 70 requires store member registration with the affiliated store 60 that provides the coupon. When a coupon acquisition operation is performed by a service member 70 who is not a store member of the affiliated store 60 that provides the coupon, store member registration processing is automatically executed.

[0036] For example, when a service member 70 selects the thumbnail of coupon C1 (FIG. 5(a)) provided by an affiliated store 60 (hair salon A) for which the service member 70 is not registered as a store member, the text "Register shop to get coupon" is displayed on the coupon acquisition button B1 on the coupon details screen SC3 (FIG. 5(b)). Then, when the service member 70 performs the coupon acquisition operation (in this example, taps the coupon acquisition button B1), the store member registration process, which will be described later, is executed simultaneously with the coupon granting process.

[0037] (Shop search screen) In the service app 40 of the embodiment, in addition to the coupon details screen SC3, an acquisition screen is provided that allows coupon acquisition operations. For example, on the membership card screen SC1 (FIG. 4) of the embodiment, when the service member 70 selects the icon IC2 in the menu area A1 for transitioning to the "Search" page, the screen transitions to a shop search screen SC4 shown in FIG. 6(a).

[0038] The shop search screen SC4 (FIG. 6(a)) of the embodiment displays a list of summary information for a large number of affiliated stores 60, regardless of whether the service member 70 is registered as a store member. In this example, the shop search screen SC4 displays shop information areas A21, A22, etc., each containing summary information for the affiliated stores 60, arranged vertically, and the summary information for each affiliated store 60 can be viewed by scrolling the screen vertically. In the shop search screen SC4 of the embodiment, the service member 70 can also enter desired search criteria to narrow down the information displayed to affiliated stores 60 that match the criteria. A transition button B3 is displayed in the shop information areas A21, A22, etc., for transitioning to a dedicated page for one affiliated store 60.

[0039] (Shop screen) When the service member 70 selects the transition button B3, the service member 70 is transitioned to a shop screen SC5 (FIG. 6(b)), which is a dedicated page for the affiliated store 60 (e.g., hair salon A). On the shop screen SC5 of the embodiment, by switching between tabs TB2 such as "Coupon" and "Menu," the service member 70 can view coupons offered by the affiliated store 60 and detailed information about the affiliated store 60.

[0040] (Coupon acquisition screen (2)) The shop screen SC5 shown in FIG. 6(b) is a shop coupon screen SC5-1 that is displayed when the "Coupon" tab is selected on the dedicated page of the affiliated store 60 (Hair Salon A in the illustrated example), and displays a list of coupons C1, C2, etc. provided by Hair Salon A. Each coupon C1, C2, etc. displays information such as the specific benefits of each coupon, as well as a coupon acquisition button B1. Because the service member 70 in this example is not a store member of Hair Salon A, the text "Register the shop to obtain a coupon" is displayed on each coupon acquisition button B1. The shop coupon screen SC5-1 is one of the acquisition screens that the service member 70 uses to obtain coupons provided by the affiliated store 60.

[0041] When the service member 70 performs a coupon acquisition operation (in this example, taps the coupon acquisition button B1), the store member registration process and coupon granting process described below are executed, and a notification P1 (FIG. 6(c)) is displayed on the service member terminal device 30. In this example, the notification P1 is displayed as a pop-up superimposed on the application screen of the service application 40. The notification P1 may also display a reservation button B2 for transitioning to a reservation service.

[0042] (Store membership registration) Here, an example of the flow of the store member registration process in this embodiment will be described. In this embodiment, two types of store member registration flows can be executed.

[0043] (First store membership registration flow) First, a first store member registration flow in the embodiment will be described. The first store member registration flow shown in Fig. 7 is an automatic registration flow in which, when a service member 70 uses the service member terminal device 30 to acquire a coupon provided by an affiliated store 60 for which the service member 70 is not registered as a store member, the server device 10 automatically registers the service member 70 as a new store member of the affiliated store 60.

[0044] 7 is a terminal device operated by a staff member of the affiliated store 60. In this example, it is assumed that the affiliated store 60 is a hair salon A. In addition, the service member terminal device 30 in this example is a terminal device operated by a service member 70 who is not registered as a store member of the affiliated store 60 (hair salon A). A service app 40 is installed in the service member terminal device 30, and the server device 10 generates display data for the app screen of the service app 40 and transmits it to the service member terminal device 30.

[0045] (Step S101) First, the member store 60 (hair salon A), which is the coupon provider, enters coupon information on the management screen of the member store terminal device 20 and sends it to the server device 10 of the service provider 50. The coupon information in this embodiment is information for specifying the content of the coupon provided by the member store 60, and may include information such as the coupon expiration date and terms of use in addition to the benefits.

[0046] (Step S102) The server device 10 generates a coupon based on the coupon information received from the affiliated store terminal device 20.

[0047] (Step S103) The service member 70 opens the service app 40 using the service member terminal device 30 and performs an operation to view coupons provided by hair salon A. When the coupon viewing operation is performed on the service member terminal device 30, a coupon viewing request is sent from the service member terminal device 30 to the server device 10.

[0048] Specifically, the coupon viewing operation referred to here is, for example, the operation of tapping the thumbnail of coupon C1 provided by Hair Salon A on the coupon list screen SC2 (Figure 5(a)), or the operation of tapping the transition button B3 on the shop search screen SC4 (Figure 6(a)) to transition to Hair Salon A's dedicated page.

[0049] (Step S104) When the server device 10 receives a coupon viewing request from the service member terminal device 30, it determines whether the service member 70 is a store member of the affiliated store 60 (hair salon A) that provided the coupon. More specifically, the determination unit 11c of the server device 10 references the identification information of the service member 70 that sent the coupon viewing request and the store member DB 12c (described later) to determine whether the service member 70 is a store member of hair salon A.

[0050] In accordance with the determination result of step S104, the server device 10 of the embodiment transmits either coupon display information for store members or coupon display information for non-store members to the service member terminal device 30. This coupon display information is information used to display coupons provided by the affiliated store 60.

[0051] If it is determined in the determination process of step S104 that the service member 70 is already a store member of hair salon A, the server device 10 transmits coupon display information for store members of hair salon A to the service member terminal device 30. Note that since the service member 70 in the example of FIG. 7 is not a store member of hair salon A, a detailed description of the subsequent flow when the determination in step S104 is YES will be omitted.

[0052] (Step S105) If it is determined in the determination process of step S104 that the service member 70 is not a store member of hair salon A, the server device 10 transmits coupon display information for non-store members of hair salon A to the service member terminal device 30.

[0053] (Step S106) When the service member terminal device 30 receives the coupon display information for non-store members, the display on the app screen of the service app 40 is updated, and an acquisition screen for non-store members provided by hair salon A is displayed. This acquisition screen is a screen for acquiring coupons provided by the affiliated store 60, such as a coupon details screen SC3 (FIG. 5(b)) or a shop coupon screen SC5-1 (FIG. 6(b)). Coupons provided by hair salon A are displayed on these acquisition screens so that they can be acquired.

[0054] For reference, examples of acquisition screens for store members or non-store members in the embodiment will be described with reference to FIGS.

[0055] As a first example, consider the case where a coupon C1 with a first-time use condition is viewed on the coupon list screen SC2 shown in FIG. 8(a). When a first-time use-only coupon C1 offered by Hair Salon A is viewed, if the service member 70 is not a store member of Hair Salon A, the coupon details screen SC3 to which the service member 70 transitions displays a selectable coupon acquisition button B1 with the text "Register shop to acquire coupon" as shown in FIG. 8(b). On the other hand, if the service member 70 is an existing store member of Hair Salon A, the coupon acquisition button B1 displays the text "Not eligible for use" and becomes unselectable. In this case, as in the illustrated example, a button "See other coupons for this store" may be displayed below the unselectable coupon acquisition button B1.

[0056] As a second example, consider the case where a coupon C3 that does not have any conditions, such as a first-time use restriction, is viewed on the coupon list screen SC2 (FIG. 8(a)). When a coupon C3 provided by the pet shop in the illustrated example is viewed, if the service member 70 is not a store member of the pet shop, a coupon acquisition button B1 displaying the text "Register your shop to obtain a coupon" is displayed selectably on the coupon details screen SC3 to which the service member is transitioned, as shown in FIG. 8(c). On the other hand, if the service member 70 is an existing store member of the pet shop, the text "Get a coupon" is displayed on the coupon acquisition button B1.

[0057] As a third example, consider a case where a coupon is viewed on the shop search screen SC4 shown in FIG. 9(a). When the service member 70 presses the transition button B3 on the shop search screen SC4 (performs a coupon viewing operation), the screen transitions to the shop coupon screen SC5-1 (FIG. 9(b)) for hair salon A. If the service member 70 is not a store member of hair salon A, the shop coupon screen SC5-1 displays coupons that can be acquired, including first-time-only coupons C1 and C2. On the other hand, if the service member 70 is an existing store member of hair salon A, the shop coupon screen SC5-1 does not display the first-time-only coupons C1 and C2, and only displays coupons C3, C4, etc. that can be used by anyone. In addition, in the illustrated example, the coupon acquisition button B1 on the store member screen displays the text "Use this coupon." For example, when the service member 70 taps this button at the storefront of hair salon A, a coupon acquisition request and a coupon usage request are sent from the service member terminal device 30 to the server device 10, and the coupon is granted and usage processing is executed.

[0058] In addition to the example shown in FIG. 9(b), the shop coupon screen SC5-1 may be displayed as shown in FIG. 9(c). The shop coupon screen SC5-1 shown in FIG. 9(c) displays all coupons, including first-time-only coupons C1 and C2 and coupons C3, C4, etc., for both non-store and store members. However, the display of the coupon acquisition button B1 differs between the two. For example, the coupon acquisition button B1 on the screen for non-store members displays the text "Register a shop to acquire a coupon," while the coupon acquisition button B1 on the screen for existing store members displays the text "Use coupon." If a store member who has previously used a coupon from Hair Salon A presses the coupon acquisition button B1 for first-time-only coupons C1 and C2, a message such as "Not eligible for use" is displayed. Even if a store member of Hair Salon A has no history of using coupons from Hair Salon A, they can still acquire and use first-time-only coupons C1 and C2.

[0059] In this way, by configuring the display to be controlled for store members or non-store members depending on the judgment result of the judgment process in step S104, appropriate display can be made according to whether the service member 70 is registered as a store member or not and their coupon usage history.

[0060] (Step S107) The service member 70 selects a coupon that the service member 70 wishes to acquire and performs an operation to acquire the coupon. Specifically, the operation to acquire the coupon in this embodiment is, for example, an operation of tapping the coupon acquisition button B1 of the coupon C1 on the coupon details screen SC3 (FIG. 5(b)), or an operation of tapping the coupon acquisition button B1 of the coupon C1 that the service member 70 wishes to acquire from among the coupons C1, C2, ... displayed on the shop coupon screen SC5-1 (FIG. 6(b)).

[0061] When the coupon acquisition operation is performed on the free service member terminal device 30, the free service member terminal device 30 transmits to the server device 10 a request to acquire the coupon C1 and a request to register as a shop member at the affiliated store 60 (hair salon A).

[0062] (Step S108) When the server device 10 receives the coupon acquisition request and the shop member registration request from the service member terminal device 30, it performs a process of registering the service member 70 as a shop member of the affiliated store 60 (hair salon A) and a process of granting the coupon C1 that the service member 70 has requested to acquire. In the example shown in FIG. 7, the processes of steps S108-1 to S108-3, which will be described later, are executed simultaneously.

[0063] (Step S108-1) The server device 10 registers the service member 70 who performed the operation to acquire the coupon C1 as a store member of the affiliated store 60 that provided the coupon C1. In the embodiment, store member registration is realized by a process in which the store member registration unit 11a of the server device 10 extracts identification information of the service member 70 from the service member DB 12b (see FIG. 3), associates the extracted identification information with the store identification information of the affiliated store 60, and registers the association in the store member DB 12c (see FIG. 10).

[0064] (Store member database) Here, the store member DB 12c of the embodiment will be described. The store member DB 12c of the example shown in Fig. 10 includes store member identification information D1, log information D2, point information D3, and coupon acquisition information D4.

[0065] In this embodiment, the identification information of a service member 70 who has already registered as a store member is registered as the store member identification information D1. The store member identification information D1 in this embodiment includes identification information such as a service member ID, a store member ID, name, date of birth, gender, email address, and member rank. A store member ID for each affiliated store 60 is assigned to each store member.

[0066] In the embodiment, the log information D2 includes the number of store visits, store visit history, treatment history, notes, image data, etc. for each store member. In the embodiment, when a store member uses a member store 60, the store member presents the membership card screen SC1 (see FIG. 4) of the service app 40, and the member store terminal device 20 reads the code Q1 on the membership card screen SC1, automatically storing information on the store member's number of store visits and store visit history. In the embodiment, the member store 60 can edit the treatment history, notes, and image data items in the log information D2, allowing the member store 60 to freely enter text about conversations and menu items during the store visit, and to save images of treatment results, etc. Furthermore, the server device 10 may be configured to automatically create a medical record for the store member based on the log information D2 and display it on the member store terminal device 20.

[0067] The point information D3 of the embodiment includes information such as the number of points held by each store member, point usage history, etc. The coupon acquisition information D4 of the embodiment includes information such as the number of coupons held by each store member, coupon usage history, etc.

[0068] In the embodiment, the affiliated store 60 can view its own store member DB 12c from the management screen of the affiliated store terminal device 20. This makes it easy for the affiliated store 60 to analyze the number and attributes of its own store members, grasp and analyze the store members' store visit status, analyze the point and coupon usage rate, etc. Note that the server device 10 may perform these analyses at the request of the affiliated store 60 and display the analysis results on the affiliated store terminal device 20.

[0069] (Steps S108-2, S108-3) The server device 10 performs a store member registration process for the service member 70 and simultaneously performs a process of granting the coupon C1 to the service member 70. and executes a process of transmitting a message from hair salon A to service member 70. When server device 10 executes each process of steps S108-1 to S108-3, information corresponding to these processes is transmitted from server device 10 to service member terminal device 30, and the process proceeds to step S109.

[0070] (Step S109-1) A notification P1 (FIGS. 5(c) and 6(c)) is displayed on the service member terminal device 30 to notify that the coupon C1 has been provided and the store member registration at hair salon A has been completed.

[0071] (Step S109-2) The service app 40 of the embodiment has a registered shop list screen SC6 (FIG. 11(a)) that displays a list of affiliated stores 60 that have registered as shop members. A display of hair salon A that has registered as a shop member in step S108-1 is added to this registered shop list screen SC6.

[0072] Incidentally, the registered shop list screen SC6 in the example shown in Figure 11(a) displays the balance of affiliated store points that can be used at the affiliated store 60 in notation such as "2300P" or "800P" for each affiliated store 60.

[0073] Here, the points exclusive to the affiliated store in the embodiment will be described. In the embodiment, points awarded to a store member according to the amount of purchases at the affiliated store 60 are exclusive to that affiliated store 60, and the point balance is managed for each affiliated store 60. These points may be usable only at the affiliated store 60 that provided them or at affiliated stores of that affiliated store 60. This allows the affiliated store 60 to prevent points that it has funded from being spent at other stores, making it easier to promote use at its own store.

[0074] The display control unit 11b of the server device 10 in this embodiment provides a screen (specifically, a registered shop list screen SC6) that displays a list of the member store-specific point balances for each member store 60. This allows the service member 70 to check the point balance for each member store 60 at a glance, which is highly convenient.

[0075] (Step S109-3) In the embodiment, the app screen of the service app 40 displays the message automatically sent from the server device 10 in step S108-3. The message automatically sent when store member registration is completed includes, for example, a message of thanks for registering as a store member. In the embodiment, a message from the affiliated store 60 to the store member is displayed on a shop message screen SC5-2 (FIG. 11(b)) that is displayed by selecting the "Message" tab on the shop screen SC5. In this way, in the embodiment, the service member 70 who has become a store member can receive messages of any content from the affiliated store 60 at any time on the dedicated page of the affiliated store 60. The shop message screen SC5-2 may be configured to allow two-way communication between the affiliated store 60 and the store member.

[0076] (Step S109-4) The service app 40 of the embodiment includes an owned coupon list screen SC7 (FIG. 11(c)) in the "Favorites" page of the My Page that displays a list of owned coupons. The display of the acquired coupon C1 is added to this owned coupon list screen SC7.

[0077] (Step S110-1) In this embodiment, the server device 10 notifies the member store terminal device 20 of the member store 60 (hair salon A), which is the provider of the coupon C1, that the store member registration process (step S108-1) and the coupon granting process (step S108-2) for the service member 70 have been completed. This notification is displayed on the management screen of the member store terminal device 20, for example, as shown in FIG. 12.

[0078] (Step S110-2) The affiliated store 60 can view information about the newly registered store member in the store member DB 12c and edit records related to the store member.

[0079] According to the embodiment described above, the service member 70 can acquire a desired coupon and register as a store member with just one tap. That is, in this embodiment, a single service app 40 can be used to easily register as a store member with multiple affiliated stores 60 with minimal effort, thereby improving user convenience.

[0080] Furthermore, once the above-described store membership registration process is complete, the code Q1 included in the membership card screen SC1 of the service app 40 also functions as a store membership card for the affiliated store 60 (hair salon A) that has newly registered as a store member. In other words, the service member 70 can use the code Q1 on his / her membership card screen SC1 as a common membership card that can be used at multiple affiliated stores 60, regardless of whether the business entity or business type is different. Furthermore, if the membership card screen SC1 is the top screen of the service app 40, the service member 70 can present his / her store membership card to the affiliated store 60 with just one tap to launch the service app 40, further improving convenience.

[0081] Furthermore, in the embodiment, a service member 70 who uses a member store 60 as a store member can, for example, receive member store-exclusive points that can be used at the member store 60 by presenting code Q1 to the member store 60. More specifically, in response to the service member 70 presenting code Q1 to the member store 60, the member store terminal device 20 reads code Q1, and a point granting processing request is sent from the member store terminal device 20 to the server device 10. This point granting processing request includes identification information of the member store 60, and the point management unit 11e of the server device 10 performs processing to grant predetermined points that can be used at the member store 60 to the service member 70.

[0082] According to the embodiment, one code Q1 can be used as a membership card for multiple affiliated stores 60, while the balance of points awarded according to the amount of use is managed for each affiliated store 60. As mentioned above, it is preferable that the point balance for each affiliated store 60 is displayed in a list, for example, on the registered shop list screen SC6 (FIG. 11(a)).

[0083] (Second store membership registration flow) Next, the second store member registration flow will be described with reference to Figures 13 and 14. The second store member registration flow shown in Figure 13 is a flow for manual registration that is mainly carried out at the storefront of the affiliated store 60. In the example shown in Figures 13 and 14, a service member 70 who uses the affiliated store 60 and wishes to register as a store member of the affiliated store 60 performs store member registration operations using the service member terminal device 30 at or inside the store of the affiliated store 60. Note that the second store member registration flow is a known technique and will only be described briefly.

[0084] (Step S201) The service provider 50 issues a store member registration code Q2 (see FIG. 14(b)) to the affiliated store 60 in advance. In the embodiment, the store member registration code Q2 is a two-dimensional code, but is not limited to this. The store member registration code Q2 can be printed and displayed in the affiliated store 60's physical store, or displayed on the screen of the store terminal device 40 so that it can be presented to the customer.

[0085] (Step S202) As shown in Figure 14(a), a service member 70 who has installed the service app 40 on his / her terminal device and registered an account visits an affiliated store 60 (e.g., hair salon A) to receive a service or purchase a product. Note that a user who is not yet a service member 70 and visits the store without registering an account may install the service app 40 and register an account inside the affiliated store 60.

[0086] 14(b), the affiliated store 60 presents the store member registration code Q2 to the service member 70, and the service member 70 reads the store member registration code Q2 using the service member terminal device 30. In the embodiment, the store member registration code Q2 is read using the camera function of the service app 40, and a store member registration request is automatically sent from the service member terminal device 30 to the server device 10.

[0087] (Step S205) The store member registration unit 11a of the server device 10 that has received the store member registration request extracts the user identification information of the service member 70 included in the store member registration request from the service member DB 12b, associates the extracted user identification information with the store identification information of the affiliated store 60 (hair salon A), and registers it in the store member DB 12c (FIG. 10), thereby registering the service member 70 as a store member of the affiliated store 60 (hair salon A). Once the store member registration is complete, a message indicating completion of store member registration (e.g., "Shop added") may be displayed on the screen of the service app 40 (see FIG. 14(c)).

[0088] In this embodiment, upon completion of store membership registration, the code Q1 on the membership card screen SC1 of the service app 40 also functions as the store membership card for hair salon A, which has been newly registered as a store member. Also, as shown in FIG. 14(c), information about hair salon A, which has been newly registered as a store member, is added to the registered shop list screen SC6, and a message from hair salon A is displayed on the shop message screen SC5-2. These behaviors in the service app 40 are the same as the behaviors after store membership registration is completed in the first store membership registration flow.

[0089] As described above, the information processing system 1 of the embodiment allows store member registration with few steps, improving user convenience. Furthermore, if the system is configured to allow both manual registration at the store and automatic store member registration by obtaining a coupon, it is possible to increase opportunities for store member registration and facilitate an increase in the number of store members at the affiliated store 60.

[0090] (Coupon request function) The information processing system 1 may further include a coupon request function that enables the service member 70 to request a coupon from an affiliated store 60 that does not offer coupons. In the embodiment, the display control unit 11b of the server device 10 provides the service member terminal device 30 with a screen that includes a button for requesting a coupon from an affiliated store 60 that does not offer coupons.

[0091] In the example shown in FIG. 15(a), summary information about an affiliated store 60 (Cosmetic Dermatology Clinic B) that does not offer coupons is displayed in the shop information area A22 of the shop search screen SC4. A coupon request button B4 is displayed in this shop information area A22. In the example shown, the coupon request button B4 displays the text "We would like you to introduce special benefits," but the display is not limited to this.

[0092] When the service member 70 taps the coupon request button B4, a notification that a coupon request has been made is displayed on the management screen of the affiliated store terminal device 20 of the affiliated store 60 (Cosmetic Dermatology Clinic B) (FIG. 15(b)). When a staff member of the affiliated store 60 selects this notification, the screen transitions to one that displays the cumulative number of requests and a coupon issue button.

[0093] When the member store 60 selects the coupon issue button, the screen transitions to a coupon creation screen (not shown). In the embodiment, the member store 60 inputs various information related to the coupon content, etc. on the coupon creation screen, and the server device 10 generates and issues the coupon. With this configuration, the member store 60 can issue coupons in a timely and easy manner in response to an increase in potential customers, which is useful for attracting customers.

[0094] When the affiliated store 60 provides a coupon in response to a request from a service member 70, the requesting service member 70 is preferably notified that the coupon provided by the affiliated store 60 is now available for acquisition. In an embodiment, as shown in FIG. 15(c), a notification informing the service member 70 that a coupon from the affiliated store 60 has been issued is displayed on the screen of the service app 40 of the service member terminal device 30. This helps to encourage service members 70 to use the affiliated store 60.

[0095] (Variation) 7 and other descriptions have been given of a configuration in which a new store member registration process is automatically executed when a service member 70 performs an operation to acquire a coupon provided by an affiliated store 60 for which the service member 70 is not registered as a store member. Furthermore, as a modified example, in a so-called point activity service in which a predetermined reward is awarded to the service member 70 in accordance with the action of the service member 70, a configuration in which a reward is awarded in accordance with the coupon acquisition operation and store member registration process is automatically executed may also be used.

[0096] The modified Internet comprehensive service further provides a so-called point activity (POI) service that rewards service members 70 in accordance with actions taken by the service members 70, such as viewing advertisements, obtaining coupons, and registering as store members with affiliated stores 60.

[0097] Here, a point activity service according to an embodiment will be described. Fig. 16(a) shows an example of a point activity top screen SC8, which is the top screen of the point activity service in the service application 40. The point activity top screen SC8 in this example includes an activity record information area A31 and an advertisement information area A32. The activity record information area A31 in the example shown includes a display of the number of points acquired through point activities, a point exchange button for exchanging the points acquired for other companies' points or goods, a display of the remaining number of times an advertisement can be viewed if there is a limit, and a display of the remaining time if there is a limit on the number of times an advertisement can be viewed.

[0098] In the embodiment, the advertising information area A32 displays thumbnails of advertisements from affiliated stores 60 that have requested advertising in the point activity service. Advertisements displayed in the advertising information area A32 can be in various formats, such as coupons and videos. In the illustrated example, thumbnails of multiple advertisements are displayed, including coupon C3 provided by hair removal salon X, an affiliated store 60. Note that the coupons displayed in the advertising information area A32 in the point activity service of the embodiment are coupons that can be used by both store members and non-store members, regardless of whether or not the member is registered as a store member with the affiliated store 60 that provides the coupons.

[0099] In this embodiment, the service member 70 can receive a predetermined reward by selecting a thumbnail displayed in the advertising information area A32 to view an advertisement or obtain a coupon. In this embodiment, points are awarded as rewards. Note that the points awarded to the service member 70 as rewards in the point activity service are preferably points that can be exchanged for points from other companies or for desired products or services.

[0100] Here, an example of the screen display of the point activity service of the embodiment will be described. When the service member 70 taps the thumbnail of the coupon C3 displayed on the point activity top screen SC8, the screen transitions to the coupon details screen SC3 (FIG. 16(b)). The coupon details screen SC3 displays the content of the selected coupon C3, such as the terms of use, and a coupon acquisition button B1 for acquiring the coupon C3. In this example, the coupon acquisition button B1 displays the text "Earn points by acquiring a coupon."

[0101] When the service member 70 performs a coupon acquisition operation (in this example, taps the coupon acquisition button B1), a notification P1 (FIG. 16(b)) is displayed informing the user that a coupon has been granted. If the service member 70 is not a store member of hair removal salon X, the coupon granting process and the store member registration process for hair removal salon X are executed simultaneously, as described below. The notification P1 may include text indicating that store member registration has been completed.

[0102] In addition, in the embodiment, a point granting process is also executed simultaneously with the coupon granting process. In the embodiment, when the service member 70 closes the notice P1, a notice P2 is displayed notifying the service member 70 that a predetermined number of points have been acquired.

[0103] (Third store membership registration flow) In this embodiment, in addition to the first and second store member registration flows, a third store member registration flow related to the point activity service described above can be executed. The third store member registration flow shown in Figure 17 will be explained below. Note that explanations of processes common to the first store member registration flow will be omitted.

[0104] The affiliated store terminal device 20 in the example shown in Figure 17 is a terminal device operated by a staff member of the affiliated store 60 that has requested advertising in the point activity service. In this example, it is assumed that the affiliated store 60 is a hair removal salon X. Furthermore, the service member terminal device 30 in this example is a terminal device operated by a service member 70 who is not registered as a store member of the affiliated store 60 (hair removal salon X).

[0105] (Step S301) In the affiliated store terminal device 20, advertisement insertion request information for a point activity (POI activity) service and predetermined coupon information are input, and this information is transmitted to the server device 10.

[0106] (Step S302) The server device 10 generates a coupon based on the coupon information received from the affiliated store terminal device 20.

[0107] (Step S303) When the service member 70 uses the service member terminal device 30 to display the point-earning top screen SC8 (FIG. 16(a)) of the service app 40, multiple advertisements or thumbnails of coupons are displayed in the advertising information area A32. The service member 70 performs an operation to view the coupon C3 provided by hair removal salon X. When the coupon viewing operation is performed on the service member terminal device 30, a coupon viewing request is sent from the service member terminal device 30 to the server device 10. Note that the coupon viewing operation here specifically refers to the operation of tapping the thumbnail of the coupon C3 provided by hair removal salon X.

[0108] (Step S304) The server device 10, which has received the coupon viewing request, transmits coupon display information for the coupon C3 provided by the hair removal salon X to the service member terminal device 30.

[0109] (Step S305) When the service member terminal device 30 receives the coupon display information for coupon C3, the display on the application screen of the service application 40 is updated to display a screen for acquiring coupon C3 provided by hair removal salon X. This acquisition screen is a screen for acquiring the coupon provided by affiliated store 60, and is, for example, coupon details screen SC3 (FIG. 16(b)).

[0110] (Step S306) When the service member 70 taps the coupon acquisition button B1 on the coupon details screen SC3 (FIG. 16(b)), a coupon acquisition request for the coupon C3 is sent to the server device 10.

[0111] (Step S307) Upon receiving the coupon acquisition request, the server device 10 determines whether the service member 70 is a store member of the affiliated store 60 (hair removal salon X) that provided the coupon C3. More specifically, the determination unit 11c of the server device 10 references the identification information of the service member 70 that sent the coupon acquisition request and the store member DB 12c to determine whether the service member 70 is a store member of hair removal salon X.

[0112] In this determination process, if it is determined that the service member 70 is already a store member of hair removal salon X, the process proceeds to step S308, and if it is determined that the service member 70 is not a store member of hair removal salon X, the process proceeds to step S309.

[0113] (Step S308) The server device 10 simultaneously executes the coupon C3 granting process (step S308-1) and the point granting process (step S308-2) for the service member 70 who was determined in step S307 to already be a store member of hair removal salon X, and then proceeds to step S310.

[0114] (Step S309) For service members 70 who are determined in step S307 not to be store members of hair removal salon X, server device 10 simultaneously executes a coupon C3 granting process (step S309-1), a point granting process (step S309-2), and a store member registration process with hair removal salon X (step S309-3). In addition, in conjunction with the store member registration process (step S309-3), server device 10 executes an automatic message sending process from hair removal salon X to service member 70 (step S309-4). After these processes have been executed, the process proceeds to step S310.

[0115] In this embodiment, it is preferable that the service member 70 is informed in advance that acquiring a coupon from the points activity top screen SC8 (FIG. 16(a)) will automatically result in store member registration. Alternatively, the coupon details screen SC3 in FIG. 16(b) or the like may display information that acquiring a coupon will automatically result in store member registration.

[0116] (Step S310) When the processing of step S308 or step S309 is executed, notification information notifying the service member terminal device 30 of the coupon acquisition and point acquisition is transmitted from the server device 10 to the service member terminal device 30, and these notifications are displayed on the application screen of the service application 40.

[0117] When the service member 70 is registered as a new store member of the affiliated store 60, after step S310, the same processes as steps S109 and S110 in the first store member registration flow are executed.

[0118] According to this embodiment, convenience for users can be further improved, and an incentive can be provided to users for registering as store members at a new affiliated store 60, which can contribute to an increase in the number of store members.

[0119] Although the present invention has been described above using exemplary embodiments, the present invention is not limited to the above embodiments and can be implemented in various forms. For example, at the request of the member store 60 that provides the coupon, a coupon posted on the points activity top screen SC8 (FIG. 16(a)) may also be displayed on the coupon list screen SC2 (FIG. 5(a) etc.), and one coupon may be offered both with and without points. [Explanation of symbols]

[0120] 1. Information Processing Systems 10 Server device 11 Control section 11a Store Membership Registration Department 11b Display control unit 11c Judgment section 11d Message Delivery Department 11e Points Management Department 12 Storage section 12a Member Store Database 12b Service Membership Database 12c Store Member Database D1 Store member identification information D2 Log information D3 Point Information D4 Coupon acquisition information 20. Merchant terminal device 30 Service member terminal device 40 Service Apps NW Network 50 service providers 60 member stores 70 Service Members SC1 Membership card screen Q1 Code SC2 coupon list screen C1 Coupon SC3 Coupon details screen B1 Coupon acquisition button P1 notification B2 Reservation button SC4 Shop search screen B3 Transition button A21 Shop Information Area SC5 shop screen SC5-1 Shop coupon screen SC5-2 Shop Message Screen SC6 Registered shop list screen SC7 Coupon list screen Q2 Store membership registration code B4 Coupon request button SC8 Point Activity Top Page

Claims

1. A server device that provides a store member registration service to a large number of affiliated stores, including affiliated stores with different business entities or business forms, a store member registration unit that registers a user who has an account for the store member registration service as a store member of the desired affiliated store; a display control unit that provides a screen relating to the store member registration service to a user terminal device operated by the user; The display control unit providing an acquisition screen for acquiring coupons provided by the affiliated store; When the user performs an operation on the acquisition screen to acquire the coupon provided by the affiliated store where the user is not registered as a store member, The store member registration unit is a server device that automatically registers the user as a new store member of the affiliated store.

2. The display control unit 2. The server device according to claim 1, wherein the user terminal device is provided with a screen including a button for transmitting a request for a coupon to the affiliated store that does not offer the coupon.

3. a point management unit that manages points provided to the user; The point management unit The server device according to claim 1 , wherein a process of giving predetermined points to the user in response to the coupon acquisition operation is performed.

4. The display control unit providing a membership card screen on which a code associated with the user's user identification information is displayed; The server device according to claim 3 , wherein the code functions as a membership card that can be used in common at the affiliated store where the store member is newly registered.

5. The point management unit When the store member who uses the affiliated store presents the code, a process is performed to grant the store member points exclusive to the affiliated store; The server device according to claim 4 , wherein the display control unit provides a screen that displays a list of the remaining points for each of the member stores.

6. An information processing system including a server device that provides a store member registration service to a large number of affiliated stores, including affiliated stores with different business entities or business forms, and a user terminal device operated by a user who has an account for the store member registration service, a store member registration unit that registers the user as a store member of the desired affiliated store; a display control unit that provides a screen relating to the store member registration service to the user terminal device; The display control unit providing an acquisition screen for acquiring coupons provided by the affiliated store; When the user performs an operation on the acquisition screen to acquire the coupon provided by the affiliated store where the user is not registered as a store member, The store member registration unit is an information processing system that automatically registers the user as a new store member of the affiliated store.

Images