Disaster response support device, disaster response support program, and disaster response support method

Abstract

To make it possible to collect information about damage suffered by each disaster victim due to disaster and provide each disaster victim with suitable assistance at suitable timing.SOLUTION: A disaster response support device includes: a disaster index data acquisition unit that acquires disaster index data indicating an index representing degree of disaster at a position of a building; a questionnaire data transmission unit that transmits questionnaire data indicating a questionnaire for investigating situations of damage caused by the disaster to a terminal used by a person managing the building if the index indicated by the disaster index data is a predetermined threshold value or more, and transmits the questionnaire data to the terminal after a predetermined period of time has passed since the disaster occurred if the index indicated by the disaster index data is less than the predetermined threshold value; and an answer data receiving unit that receives answer data indicating the answer to a question written in the questionnaire indicated by the questionnaire data from the terminal.SELECTED DRAWING: Figure 3

Description

[Technical Field]

[0001] The present invention relates to a disaster response support device, a disaster response support program, and a disaster response support method. [Background technology]

[0002] In recent years, with the occurrence of large-scale disasters such as earthquakes, typhoons, heavy rains, and floods both in Japan and overseas, there has been an increase in the use of technologies for alerting people by means of e-mail or the like when a disaster occurs. One example of such technology is the disaster information distribution system described in Patent Document 1.

[0003] This disaster information distribution system utilizes communication command systems installed primarily at disaster prevention organizations such as fire stations and police stations to automatically distribute disaster information emails in the event of a disaster that could cause widespread damage or an emergency situation where there is a risk of such a disaster occurring, in order to prepare for the spread of damage or to prevent it from occurring. [Prior art documents] [Patent documents]

[0004] [Patent Document 1] Japanese Patent Application Laid-Open No. 2003-132473

[0005] In addition, with the rise in awareness of disasters, there has been an increase in businesses offering services to assist buildings such as detached houses, apartment buildings, and office buildings, as well as users of such buildings, in the event that they are affected by a disaster.

[0006] However, when a disaster actually occurs, even though the service providers providing the above-mentioned services have prepared multiple contact points for inquiries, such as telephone, email, and websites, inquiries often concentrate on, for example, a telephone support desk. In addition, in such cases, because the number of people available at the telephone support desk is limited, a situation may arise in which victims who have suffered only minor damage from the disaster and for whom support via email or a website would be sufficient are able to receive support by telephone, while victims who have suffered serious damage from the disaster and require careful support by telephone are unable to receive support by telephone. Summary of the Invention [Problem to be solved by the invention]

[0007] The present invention has been made in consideration of the above-mentioned circumstances, and aims to provide a disaster response support device, a disaster response support program, and a disaster response support method that can collect information on the damage suffered by each victim due to a disaster and provide appropriate assistance to each victim at an appropriate time. [Means for solving the problem]

[0008] One aspect of the present invention is a disaster response support device that includes: a disaster indicator data acquisition unit that acquires disaster indicator data indicating an index representing the extent of a disaster at the location of a building; a questionnaire data transmission unit that, if the index indicated by the disaster indicator data is equal to or greater than a predetermined threshold, sends questionnaire data indicating a questionnaire for investigating the status of damage caused by the disaster to a terminal used by a person managing the building; and, if the index indicated by the disaster indicator data is less than the predetermined threshold, sends the questionnaire data to the terminal after a predetermined period has elapsed since the occurrence of the disaster; and a response data receiving unit that receives response data indicating answers to questions written on the questionnaire indicated by the questionnaire data from the terminal.

[0009] In addition, in the above-mentioned disaster response support device, the questionnaire data transmission unit may transmit to the terminal the questionnaire data indicating a questionnaire for investigating at least one of the status of human damage and the status of material damage caused by the disaster.

[0010] In addition, in the above-mentioned disaster response support device, the questionnaire data transmission unit may transmit to the terminal the questionnaire data indicating a questionnaire containing questions that can be used to estimate when response to damage caused by the disaster should be started.

[0011] In addition, in the above-mentioned disaster response support device, the questionnaire data transmission unit may transmit to the terminal the questionnaire data indicating a questionnaire containing questions corresponding to at least one of the season, climate, and location of the building.

[0012] In addition, in the above-mentioned disaster response support device, the survey form data transmission unit may transmit to the terminal the survey form data indicating a survey form in which data indicating at least one of moving images, still images, and audio showing the situation of damage caused by the disaster can be registered.

[0013] In addition, in the disaster response support device described above, the questionnaire data transmission unit may further transmit to the terminal warning data indicating at least one of the following: that a telephone hotline set up by an organization that carries out activities to assist users of the building is busy and that it is difficult to get through to the telephone hotline.

[0014] In addition, in the disaster response support device described above, the questionnaire data transmission unit may further transmit to the terminal contact information data indicating at least one of a URL of a website that lists answers and / or answer candidates to inquiries made by the person managing the building to an institution that carries out activities to assist people using the building, and a chatbot that outputs answers to inquiries made by the person managing the building to the institution.

[0015] Furthermore, the disaster response support device described above may further include a disaster index data transmission unit configured to acquire the disaster index data indicating, in addition to an index indicating the extent of the disaster at the location of the building, an index indicating the extent of the disaster at other locations within a predetermined distance from the location of the building, and to transmit the disaster index data to the terminal.

[0016] In the disaster response support device described above, the disaster may be an earthquake, and the disaster index data acquisition unit may acquire the disaster index data indicating an index indicating a seismic intensity of the earthquake.

[0017] Furthermore, in the disaster response support device described above, the disaster may be a landslide, flood, or tsunami, the disaster index data acquisition unit may acquire the disaster index data indicating the extent of the disaster at a specified date and time at least once, and the survey form data transmission unit may transmit the survey form data to the terminal after the index indicated by the disaster index data falls below a specified threshold.

[0018] In addition, in the above-mentioned disaster response support device, the disaster may be a landslide, flood, or tsunami, and the survey form data transmission unit may transmit the survey form data to the terminal after a predetermined period has elapsed since the disaster index data acquisition unit acquired the disaster index data.

[0019] Furthermore, in the disaster response support device described above, if a similar disaster of a level equal to or greater than that indicated by the disaster index data occurs before a predetermined period of time has elapsed since the occurrence of the disaster, the disaster index data acquisition unit may further acquire similar disaster data indicating that the same disaster has occurred, and the survey form data transmission unit may transmit the survey form data to the terminal when the similar disaster data is acquired by the disaster index data acquisition unit.

[0020] In the disaster response support device described above, the survey form data transmission unit may transmit the survey form data to the terminal when the survey form data has never been transmitted to the terminal.

[0021] The disaster response support device may further include a response registration unit that registers the response indicated by the response data in a database.

[0022] In the disaster response support device described above, the response registration unit may use robotic process automation to register the response indicated by the response data in the database.

[0023] Furthermore, in the disaster response support device described above, the disaster indicator data acquisition unit may acquire the disaster indicator data for each of the plurality of buildings, and the questionnaire data transmission unit may transmit the questionnaire data having at least some of the contents common to the terminal when an indicator indicated by the disaster indicator data for each of the plurality of buildings exceeds the predetermined threshold, and the response data receiving unit may receive the response data for each of the plurality of buildings from the terminal.

[0024] The disaster response support device may be installed at a location that is more than a predetermined distance away from the location of the building.

[0025] The disaster response support device may further include a power source that supplies power to itself.

[0026] The disaster response support device described above may further include a vibration isolation device.

[0027] One aspect of the present invention is a disaster response support program that causes a computer to implement a disaster indicator data acquisition function that acquires disaster indicator data indicating an index representing the extent of a disaster at the location of a building; a questionnaire data transmission function that, if the index indicated by the disaster indicator data is equal to or greater than a predetermined threshold, sends questionnaire data indicating a questionnaire for investigating the status of damage caused by the disaster to a terminal used by a person managing the building, and, if the index indicated by the disaster indicator data is less than the predetermined threshold, sends the questionnaire data to the terminal after a predetermined period has elapsed since the occurrence of the disaster; and a response data reception function that receives response data indicating answers to questions written on the questionnaire indicated by the questionnaire data from the terminal.

[0028] One aspect of the present invention is The computer Obtaining disaster index data showing an index representing the degree of disaster at the location of the building; The computer If the index indicated by the disaster index data is equal to or greater than a predetermined threshold, survey form data indicating a survey form for investigating the status of damage caused by the disaster is transmitted to a terminal used by a person managing the building, and if the index indicated by the disaster index data is less than the predetermined threshold, the survey form data is transmitted to the terminal after a predetermined period has elapsed since the occurrence of the disaster, The computer The disaster response support method includes receiving, from the terminal, response data indicating answers to questions written on a questionnaire indicated by the questionnaire data.

[0029] One aspect of the present invention is a disaster response support device that includes: a disaster indicator data acquisition unit that acquires disaster indicator data indicating at least one of an indicator that indicates the extent of a disaster at the location of a building and an indicator that indicates the extent of a disaster at another location within a predetermined distance from the location of the building; a questionnaire data transmission unit that, when the indicator indicated by the disaster indicator data is equal to or greater than a predetermined threshold, transmits questionnaire data indicating a questionnaire that investigates the status of damage caused by the disaster to a terminal used by a person managing the building; and a response data receiving unit that receives from the terminal response data indicating answers to questions written on the questionnaire indicated by the questionnaire data.

[0030] One aspect of the present invention is a disaster response support program that causes a computer to implement the following functions: a disaster indicator data acquisition function that acquires disaster indicator data indicating at least one of an indicator indicating the extent of a disaster at the location of a building and an indicator indicating the extent of a disaster at other locations within a predetermined distance from the location of the building; a questionnaire data transmission function that, if the indicator indicated by the disaster indicator data is equal to or greater than a predetermined threshold, sends questionnaire data indicating a questionnaire investigating the status of damage caused by the disaster to a terminal used by a person managing the building; and a response data reception function that receives from the terminal response data indicating answers to questions written on the questionnaire indicated by the questionnaire data.

[0031] One aspect of the present invention is The computer Acquire disaster index data indicating at least one of an index representing the extent of a disaster at the location of the building and an index representing the extent of a disaster at another location within a predetermined distance from the location of the building; The computer If the index indicated by the disaster index data is equal to or greater than a predetermined threshold, survey form data indicating a survey form for investigating the status of damage caused by the disaster is sent to a terminal used by a person managing the building, The computer The disaster response support method includes receiving, from the terminal, response data indicating answers to questions written on a questionnaire indicated by the questionnaire data. [Effects of the Invention]

[0032] According to the present invention, it is possible to provide a disaster response support device, a disaster response support program, and a disaster response support method that can collect information on the damage suffered by each victim due to a disaster and provide appropriate assistance to each victim at an appropriate time. [Brief explanation of the drawings]

[0033] [Figure 1] 1 is a diagram illustrating an example of a disaster response support device, a disaster information transmission device, a terminal, and a server according to an embodiment of the present invention. [Figure 2] 1 is a diagram illustrating an example of a hardware configuration of a disaster response support device according to an embodiment of the present invention. [Figure 3] FIG. 2 is a diagram illustrating an example of a software configuration of the disaster response support device according to the embodiment of the present invention. [Figure 4] FIG. 10 is a diagram showing an example of an email sent by the disaster response support device according to the embodiment of the present invention. [Figure 5] FIG. 10 is a diagram showing an example of an email sent by the disaster response support device according to the embodiment of the present invention. [Figure 6] FIG. 2 is a diagram showing an example of a survey form indicated by survey form data according to an embodiment of the present invention. [Figure 7] FIG. 2 is a diagram showing an example of a survey form indicated by survey form data according to an embodiment of the present invention. [Figure 8] FIG. 8 is a diagram showing an example of an image displayed on a display mounted on a terminal after the head of household or the like answers the questions written on the questionnaire shown in FIGS. 6 and 7. [Figure 9] FIG. 10 is a diagram showing an example of an image displayed based on disaster indicator data according to the embodiment of the present invention. [Figure 10] 4 is a flowchart illustrating an example of processing executed by the disaster response support device according to the embodiment of the present invention. [Figure 11] 4 is a flowchart illustrating an example of processing executed by the disaster response support device according to the embodiment of the present invention. [Figure 12]1 is a diagram for explaining an example of an effect achieved by a disaster response support device according to an embodiment of the present invention. [Figure 13] FIG. 10 is a diagram showing an example of an image displayed based on disaster indicator data according to the embodiment of the present invention. [Figure 14] FIG. 2 is a diagram showing an example of a survey form indicated by survey form data according to an embodiment of the present invention. [Figure 15] FIG. 2 is a diagram showing an example of a survey form indicated by survey form data according to an embodiment of the present invention. [Figure 16] This figure shows an example of an image that is displayed on a display installed on a terminal before an employee of a business that provides services to assist building users answers questions on a questionnaire. [Figure 17] This figure shows an example of an image that is displayed on a display installed on a terminal before an employee of a business that provides services to assist building users answers questions on a questionnaire. [Figure 18] This figure shows an example of an image that is displayed on a display installed on a terminal after an employee of a business that provides services to assist building users answers questions on a questionnaire. DETAILED DESCRIPTION OF THE INVENTION

[0034] [Embodiment] A disaster response support device, a disaster response support program, and a disaster response support method according to an embodiment will be described with reference to FIGS.

[0035] 1 is a diagram illustrating an example of a disaster response support device, a disaster information transmission device, a terminal, and a server according to an embodiment of the present invention. FIG. 1 illustrates a disaster response support device 10, a disaster information transmission device 20, a terminal 30, and a server 40.

[0036] The disaster response support device 10 is a device that transmits questionnaire data (described later) to a person who manages a building such as a detached house, an apartment building, or an office building, and is realized by, for example, a server. The disaster response support device 10 also includes a storage medium, and stores account information of the terminal 30 and information about the building managed by the person using the terminal 30 in association with each other in the storage medium. This allows the terminal 30 to be associated with the building.

[0037] Furthermore, the disaster response support device 10 preferably includes a seismic isolation device and a power source for supplying power to itself, and is preferably installed at a location that is more than a predetermined distance away from the location of the building. The predetermined distance here refers to a distance that will not cause damage to the disaster response support device 10 even if an earthquake occurs that could damage the building. Therefore, for example, if the building is built in the Kanto region, the disaster response support device 10 is preferably installed in Kyushu, Hokkaido, or overseas.

[0038] The disaster information transmission device 20 is managed by, for example, a government agency or a private company, and provides spot seismic intensity information at multiple locations to a device that handles information about earthquakes, such as the disaster response support device 10. The terminal 30 is, for example, a smartphone used by a person who manages a building. The server 40 is a server used by a business that provides a service to assist building users when the building and the users of the building are damaged by a disaster.

[0039] 2 is a diagram illustrating an example of a hardware configuration of a disaster response support device according to an embodiment of the present invention. As shown in FIG. 2, the disaster response support device 10 includes a processor 11, a main memory device 12, a communication interface 13, an auxiliary memory device 14, an input / output device 15, and a bus 16.

[0040] The processor 11 is, for example, a CPU (Central Processing Unit), which reads and executes a disaster response support program to realize each function of the disaster response support device 10. The processor 11 may also read and execute a program other than the disaster response support program to realize a function required to realize each function of the disaster response support device 10.

[0041] The main storage device 12 is, for example, a RAM (Random Access Memory), and stores in advance a disaster response support program and other programs that are read and executed by the processor 11.

[0042] The communication interface 13 is an interface circuit for communicating with other devices via a network, such as a wide area network (WAN), a local area network (LAN), the internet, or an intranet.

[0043] The auxiliary storage device 14 is, for example, a hard disk drive (HDD), a solid state drive (SSD), a flash memory, or a read only memory (ROM).

[0044] The input / output device 15 is, for example, an input / output port. For example, an input device and an output device are connected to the input / output device 15. The input device is, for example, a touch panel display, a mouse, or a keyboard, and is used to operate the disaster response support device 10 and input data to the disaster response support device 10. The output device is, for example, a touch panel display or a speaker, and is used by the disaster response support device 10 to present information to the user.

[0045] Next, the software configuration of the disaster response support device will be described with reference to Fig. 3 to Fig. 9. Fig. 3 is a diagram showing an example of the software configuration of the disaster response support device according to an embodiment of the present invention. As shown in Fig. 3, the disaster response support device 10 includes a disaster indicator data acquisition unit 101, a questionnaire data transmission unit 102, a disaster indicator data transmission unit 103, a response data reception unit 104, and a response registration unit 105. The disaster indicator data acquisition unit 101, the questionnaire data transmission unit 102, the disaster indicator data transmission unit 103, the response data reception unit 104, and the response registration unit 105 are all realized by the processor 11 reading and executing a disaster response support program stored in the main memory device 12.

[0046] The disaster index data acquisition unit 101 acquires, from the disaster information transmission device 20, disaster index data indicating at least one of an index indicating the extent of a disaster at the location of a building and an index indicating the extent of a disaster at another location within a predetermined distance from the location of the building.

[0047] The location of a building referred to here is, for example, a location based on the address reported to a government agency or a business that provides assistance to users of the building when the users are affected by a disaster. Alternatively, the location of a building referred to here is a location based on a device installed in a residence that identifies its own location using a Global Positioning System (GPS), an Internet Protocol (IP) address, or Long Term Evolution (LTE). An index representing the extent of a disaster referred to here is, for example, spot seismic intensity information. It is preferable that the predetermined distance from the location of the building be a distance that can encompass as broad a range as possible within which users of the building usually move about.

[0048] The disaster indicator data acquiring unit 101 also determines whether a disaster of the same type that exceeds the level indicated by the disaster indicator data has occurred within a predetermined period of time since the occurrence of the disaster for which the disaster indicator data was acquired. The disaster indicator data acquiring unit 101 appropriately acquires disaster indicator data related to the same type of disaster from the disaster information transmission device 20 and uses the data for the determination.

[0049] This determination is made for the purpose of preventing unnecessary repetition of the processing executed by the questionnaire data transmission unit 102. Therefore, it is preferable that the predetermined period referred to here be selected as a period suitable for achieving the purpose, and may vary depending on the type of disaster that may occur in the location where the building is built.

[0050] For example, the disaster index data acquisition unit 101 determines whether or not an earthquake with a seismic intensity of 5+ or greater has occurred at the location of the building within 48 hours of the occurrence of an earthquake for which disaster index data indicating that the seismic intensity at the location of the building is 5+ has been acquired.

[0051] Then, if the disaster indicator data acquisition unit 101 determines that a similar disaster exceeding the level indicated by the disaster indicator data has occurred before a predetermined period has elapsed since the occurrence of the disaster for which the disaster indicator data was acquired, it acquires similar disaster data indicating the occurrence of the same disaster from the disaster information transmission device 20.

[0052] The questionnaire data sending unit 102 determines whether the index indicated by the disaster indicator data acquired by the disaster indicator data acquiring unit 101 is equal to or greater than a predetermined threshold. This determination is made after it is determined that no similar disaster exceeding the level indicated by the disaster indicator data has occurred within a predetermined period of time since the occurrence of the disaster for which the disaster indicator data was acquired, or after similar disaster data is acquired by the disaster indicator data acquiring unit 101. For example, the questionnaire data sending unit 102 determines whether the seismic intensity indicated by the disaster indicator data is equal to or greater than a seismic intensity of 5+.

[0053] The questionnaire data transmitting unit 102 also determines whether a predetermined period of time has elapsed since the occurrence of the disaster for which the disaster indicator data obtaining unit 101 obtained disaster indicator data. This process is executed when the questionnaire data transmitting unit 102 determines that the indicator indicated by the disaster indicator data is less than a predetermined threshold. If the questionnaire data transmitting unit 102 determines that the predetermined period of time has not elapsed, it waits until it determines that the predetermined period of time has elapsed.

[0054] For example, the questionnaire data transmitting unit 102 determines whether six hours have passed since the occurrence of an earthquake for which disaster indicator data has been acquired by the disaster indicator data acquiring unit 101. If the questionnaire data transmitting unit 102 determines that six hours have not passed since the occurrence of the earthquake, it waits until it determines that six hours have passed since the occurrence of the earthquake.

[0055] Fig. 4 is a diagram showing an example of an email sent by the disaster response support device according to an embodiment of the present invention. For example, after an earthquake occurs for which disaster index data has been acquired, the survey form data sending unit 102 sends the email shown in Fig. 4 to the terminal 30 without delay. Note that the email shown in Fig. 4 preferably includes a statement indicating that the email is for sending only and that replies to the email are not possible.

[0056] Fig. 5 is a diagram showing an example of an email sent by the disaster response support device according to an embodiment of the present invention. The survey form data sending unit 102 sends the email shown in Fig. 5 to the terminal 30, for example, after a predetermined period of time has passed since the occurrence of an earthquake for which disaster index data was acquired. Note that the email shown in Fig. 5 preferably includes a statement indicating that the email is for sending only and that replies to the email are not possible.

[0057] The survey form data transmission unit 102 transmits survey form data indicating a survey form for investigating the status of damage caused by a disaster to the terminal 30 used by the person managing the building. In other words, the survey form data transmission unit 102 transmits the survey form data to the terminal 30 associated with the building. This survey form is an electronic questionnaire displayed on a display mounted on the terminal 30, and may be generated automatically or manually. In addition, this survey form is provided, for example, by a website identified by a uniform resource locator (URL) displayed in area A41 shown in FIG. 4 or a URL displayed in area A51 shown in FIG. 5.

[0058] Furthermore, a person who manages a building includes at least one of the owner of the building, the owner's family, a person living with the owner, a resident of the building, the resident's family, and a person living with the resident. In other words, a person who manages a building is a person who directly or indirectly manages the building, and also includes a person who simply resides in the building.

[0059] The person managing the building is, for example, the person who has entered into a contract to purchase the building, a contract to rent the building, etc. with a real estate business operator, or the person who has been entrusted with the management of the building by that person.For example, if the building is a detached house and the head of the household, the head of the household's spouse, and children supported by the head of the household and spouse live in the house, the person managing the building is the head of the household, spouse, family member, or relative.In addition, for example, in such a case, the person entrusted with the management of the building is the spouse who has been entrusted with the management of the building by the head of the household, or the head of the household who has been entrusted with the management of the building by the spouse.In addition, if the building is a detached house, for example, the person managing the building may be the same person who uses the building.

[0060] Furthermore, if the disaster index data acquisition unit 101 has acquired data on the same type of disaster, the survey form data transmission unit 102 transmits the survey form data to the terminal 30 .

[0061] The questionnaire data sending unit 102 may further send warning data indicating at least one of the following to the terminal 30: that a telephone hotline set up by an organization that carries out activities to assist people using the building is busy and that it is difficult to connect to the telephone hotline. When a disaster occurs or the risk of a disaster increases, the telephone hotline may make it difficult to connect to the telephone in order to avoid congestion on the telephone lines.

[0062] The questionnaire data transmission unit 102 may also transmit to the terminal contact information indicating at least one of a website URL containing answers and / or answer candidates to inquiries made by building managers at the institution, and a chatbot that outputs answers to inquiries made by building managers at the institution. The website and chatbot are examples of contact points that building managers may contact. The answer candidates include not only the correct answer to the inquiry, but also content related to the inquiry and correct answers to inquiries similar to the inquiry. For example, these answer candidates may be provided by a website identified by the URL displayed in area A42 of FIG. 4, the URL displayed in area A43 of FIG. 4, the URL displayed in area A52 of FIG. 5, or the URL displayed in area A53 of FIG. 5.

[0063] Furthermore, the disaster indicator data transmission unit 103 transmits the disaster indicator data acquired by the disaster indicator data acquisition unit 101 to the terminal 30 used by the person who manages the building. The means for transmitting the disaster indicator data to the terminal 30 is, for example, a website, email, an application, or a telephone. For example, the disaster indicator data is provided by a website identified by the URL displayed in area A44 shown in FIG. 4 or the URL displayed in area A54 shown in FIG. 5.

[0064] These four processes are executed after it is determined that the index indicated by the disaster index data is equal to or greater than a predetermined threshold value, or after a predetermined period of time has elapsed since the occurrence of the disaster for which the disaster index data was acquired.

[0065] 6 and 7 are diagrams showing an example of a survey form indicated by survey form data according to an embodiment of the present invention.

[0066] As shown in Figure 6, the questionnaire contains questions to investigate the extent of human damage caused by the disaster. Examples of such questions include, "Are you or any of your family members living in XX House injured?" and "If you answered 'I'm injured,' please write down the details."

[0067] As shown in Figures 6 and 7, the questionnaire contains questions to investigate the state of physical damage caused by the disaster. Examples of such questions include, for example, questions such as "Is the XX house habitable?" and "Is there any damage to the building or site at this time?", as shown in Figure 6.

[0068] As shown in Figures 6 and 7, the survey form contains questions that can be used to estimate when to begin responding to damage caused by a disaster. Examples of such questions include, for example, "This question is for those who answered 'There has been damage' to the above question. Please check the appropriate damage on the right," as shown in Figure 7, and "Would you like us to repair or handle the damage described above?"

[0069] As shown in the center of Fig. 7, the survey form is an electronic survey that allows the registration of photographs showing the state of damage caused by the disaster. Furthermore, it is more preferable that the survey form is an electronic survey that allows the registration of data showing at least one of moving images, still images, and audio showing the state of damage caused by the disaster.

[0070] Furthermore, it is preferable that the questionnaire contains questions according to at least one of the season, climate, and location of the building, as such questions are effective because the timing of providing assistance to disaster victims may change depending on the season, climate, location of the building, etc.

[0071] Figure 8 is a diagram showing an example of an image displayed on a display mounted on a terminal after the head of household or the like answers the questions written on the survey form shown in Figures 6 and 7. After the head of household or the like answers the questions written on the survey form shown in Figures 6 and 7, the terminal 30 may display the image shown in Figure 8 on a display mounted on the terminal itself.

[0072] 9 is a diagram showing an example of an image displayed based on disaster indicator data according to an embodiment of the present invention. The disaster indicator data transmitted to the terminal 30 by the questionnaire data transmission unit 102 is also used as data for displaying the image P shown in FIG. 9 on the display mounted on the terminal 30.

[0073] 9 displays an icon H indicating the location of a building at the center or in its periphery, and displays the seismic intensity included in the spot seismic intensity information provided by the disaster information transmission device 20 as circled numbers on the map. The circled numbers "5-", "5+", "6-", and "6+" displayed in image P represent seismic intensity 5-weak, seismic intensity 5-upper, seismic intensity 6-weak, and seismic intensity 6-upper, respectively.

[0074] The response data receiving unit 104 determines whether or not response data indicating answers to questions written on the survey form indicated by the survey form data has been received from the terminal 30. If the response data receiving unit 104 determines that response data indicating answers to questions written on the survey form indicated by the survey form data has not been received from the terminal 30, it waits until it determines that response data has been received from the terminal 30.

[0075] When the answer data receiving unit 104 determines that answer data indicating answers to questions written on the survey form indicated by the survey form data has been received from the terminal 30, the answer registration unit 105 registers the answers indicated by the answer data in a database. This database is, for example, a database managed by the server 40. Furthermore, the answer registration unit 105 may register the answers indicated by the answer data in the database using robotic process automation (RPA).

[0076] Next, an example of processing executed by the disaster response support device 10 will be described with reference to Fig. 10 and Fig. 11. Fig. 10 and Fig. 11 are flowcharts showing an example of processing executed by the disaster response support device according to an embodiment of the present invention.

[0077] In step S101, the disaster index data acquisition unit 101 acquires disaster index data indicating at least one of an index indicating the extent of a disaster at the location of a building and an index indicating the extent of a disaster at another location within a predetermined distance from the location of the building.

[0078] In step S102, the disaster indicator data acquisition unit 101 determines whether a disaster of the same type exceeding the level indicated by the disaster indicator data has occurred before a predetermined period has elapsed since the occurrence of the disaster for which the disaster indicator data was acquired in step S101. If the disaster indicator data acquisition unit 101 determines that a disaster of the same type exceeding the level indicated by the disaster indicator data has occurred before a predetermined period has elapsed since the occurrence of the disaster for which the disaster indicator data was acquired in step S101 (step S102: YES), the process proceeds to step S103. On the other hand, if the disaster indicator data acquisition unit 101 determines that a disaster of the same type exceeding the level indicated by the disaster indicator data has not occurred before a predetermined period has elapsed since the occurrence of the disaster for which the disaster indicator data was acquired in step S101 (step S102: NO), the process proceeds to step S104.

[0079] In step S103, the disaster index data acquisition unit 101 acquires similar disaster data indicating that a similar disaster has occurred.

[0080] In step S104, the questionnaire data transmission unit 102 determines whether the index indicated by the disaster indicator data acquired in step S101 is equal to or greater than a predetermined threshold. If the questionnaire data transmission unit 102 determines that the index indicated by the disaster indicator data acquired in step S101 is equal to or greater than the predetermined threshold (step S104: YES), the process proceeds to step S106. On the other hand, if the questionnaire data transmission unit 102 determines that the index indicated by the disaster indicator data acquired in step S101 is less than the predetermined threshold (step S104: NO), the process proceeds to step S105.

[0081] In step S105, the questionnaire data transmission unit 102 determines whether a predetermined period of time has passed since the occurrence of the disaster for which disaster indicator data was acquired in step S101. If the questionnaire data transmission unit 102 determines that a predetermined period of time has passed since the occurrence of the disaster for which disaster indicator data was acquired in step S101 (step S105: YES), the process proceeds to step S106. On the other hand, if the questionnaire data transmission unit 102 determines that a predetermined period of time has not passed since the occurrence of the disaster for which disaster indicator data was acquired in step S101 (step S105: NO), the questionnaire data transmission unit 102 waits until it determines that a predetermined period of time has passed since the occurrence of the disaster.

[0082] In step S106, the survey form data transmission unit 102 transmits survey form data indicating a survey form for investigating the status of damage caused by the disaster to the terminal 30 used by the person managing the building. Also in step S106, the disaster indicator data transmission unit 103 transmits the disaster indicator data acquired in step S101 to the terminal 30 used by the person managing the building.

[0083] In step S107, the response data receiving unit 104 determines whether or not response data indicating answers to the questions written on the survey form indicated by the survey form data has been received from the terminal 30. If the response data receiving unit 104 determines that response data indicating answers to the questions written on the survey form indicated by the survey form data has been received from the terminal 30 (step S107: YES), the process proceeds to step S108. On the other hand, if the response data receiving unit 104 determines that response data indicating answers to the questions written on the survey form indicated by the survey form data has not been received from the terminal 30 (step S107: NO), the process waits until it determines that response data has been received from the terminal 30.

[0084] In step S108, the answer registration unit 105 registers the answer indicated by the answer data in the database.

[0085] The disaster response support device 10 according to the embodiment has been described above. The disaster response support device 10 includes a disaster index data acquisition unit 101, a questionnaire data transmission unit 102, and a response data reception unit 104.

[0086] The disaster indicator data acquisition unit 101 acquires disaster indicator data indicating an index representing the extent of a disaster at the location of a building. If the index indicated by the disaster indicator data exceeds a predetermined threshold, the questionnaire data transmission unit 102 transmits questionnaire data indicating a questionnaire for investigating the status of damage caused by the disaster to the terminal 30 used by the person managing the building. The response data reception unit 104 receives response data indicating answers to questions written on the questionnaire indicated by the questionnaire data from the terminal 30. This enables the disaster response support device 10 to collect information about damage caused by a disaster by people who are relatively likely to have been affected by the disaster, and to provide appropriate assistance at an appropriate time.

[0087] Furthermore, the disaster response support device 10 transmits survey form data indicating a survey form for investigating at least one of the status of human damage and the status of material damage caused by the disaster to the terminal 30. This allows the disaster response support device 10 to acquire information regarding at least one of the status of human damage and the status of material damage caused by the disaster.

[0088] Furthermore, the disaster response support device 10 transmits questionnaire data indicating a questionnaire containing questions that can be used to estimate when to start responding to damage caused by a disaster to the terminal 30. This enables the disaster response support device 10 to estimate when to start responding to damage caused by a disaster based on such questions.

[0089] Furthermore, the disaster response support device 10 transmits questionnaire data indicating a questionnaire containing questions corresponding to at least one of the season, climate, and location of the building to the terminal 30. This enables the disaster response support device 10 to estimate the time to start responding to damage caused by a disaster based on such questions and corresponding to at least one of the season, climate, and location of the building.

[0090] Furthermore, the disaster response support device 10 transmits survey form data indicating a survey form in which data indicating at least one of moving images, still images, and audio showing the state of damage caused by the disaster can be registered to the terminal 30. This allows the disaster response support device 10 to obtain information indicating the state of damage caused by the disaster in more detail.

[0091] Furthermore, the disaster response support device 10 transmits warning data indicating that a telephone response desk set up by an organization that carries out activities to assist people using the building is busy to the terminal 30. In this way, the disaster response support device 10 can reduce the frequency of occurrence of a situation in which the telephone response desk is inundated with inquiries and becomes overwhelmed.

[0092] Furthermore, the disaster response support device 10 transmits to the terminal 30 contact information indicating at least one of the URL of a website where answers to inquiries are posted and a chatbot that outputs answers to inquiries made by the person managing the building. This allows the disaster response support device 10 to encourage people to solve damage caused by a disaster on their own, while reducing the frequency of situations in which the telephone support desk is overwhelmed with inquiries and becomes overwhelmed.

[0093] Furthermore, the disaster response support device 10 acquires disaster index data that indicates not only the index indicating the extent of the disaster at the location of the building, but also the index indicating the extent of the disaster at other locations within a predetermined distance from the location of the building, thereby enabling the disaster response support device 10 to notify the person in charge of the building of the extent of the disaster at the building and its surroundings.

[0094] Furthermore, if a disaster of the same type or greater magnitude than that indicated by the disaster index data occurs before a predetermined period of time has elapsed since the occurrence of the disaster, the disaster response support device 10 acquires similar disaster data indicating the occurrence of the same disaster. Then, when the disaster index data acquisition unit acquires similar disaster data, the disaster response support device 10 transmits questionnaire data to the terminal 30. This allows the disaster response support device 10 to reduce the frequency of cases in which questionnaire data is transmitted to the terminal 30 more than necessary.

[0095] Furthermore, even if the index indicated by the disaster index data is equal to or less than a predetermined threshold, the disaster response support device 10 transmits the survey form data to the terminal 30 after a predetermined period of time has elapsed since the occurrence of the disaster. This allows the disaster response support device 10 to transmit the survey form data to a person in charge of managing a building that has suffered damage due to a disaster of a relatively low level.

[0096] The disaster response support device 10 also includes a response registration unit 105 that registers the response indicated by the response data in a database. This allows the disaster response support device 10 to save the response indicated by the response data and make it possible to utilize the response in activities such as providing assistance to those affected by disasters.

[0097] Furthermore, the disaster response support device 10 uses robotics process automation to register the answer indicated by the response data in the database, thereby automating the task of registering the answer indicated by the response data in the database, eliminating the need for human labor for this task.

[0098] Furthermore, the disaster response support device 10 is installed at a location that is more than a predetermined distance away from the location of the building. This allows the disaster response support device 10 to avoid a situation in which, even if a disaster occurs that could damage the building, the disaster response support device 10 is damaged by the disaster and is unable to operate normally.

[0099] The disaster response support device 10 also includes a power supply that supplies power to itself, so that the disaster response support device 10 can continue to operate using power supplied from the power supply even if a disaster occurs and disrupts the supply of power to itself.

[0100] Furthermore, the disaster response support device 10 is equipped with a seismic isolation device, which reduces damage to the disaster response support device 10 itself caused by an earthquake, thereby increasing the possibility that the disaster response support device 10 can continue to operate even if an earthquake occurs.

[0101] Furthermore, the above-described processing is executed for each pair when there are multiple pairs of buildings and terminals 30. For example, when there are multiple pairs of buildings and terminals 30, the disaster indicator data acquisition unit 101, the questionnaire data transmission unit 102, the disaster indicator data transmission unit 103, the response data reception unit 104, and the response registration unit 105 each execute the following processing.

[0102] The disaster indicator data acquisition unit 101 executes a process of acquiring disaster indicator data for each of the plurality of buildings. The questionnaire data transmission unit 102 executes a process of transmitting questionnaire data having at least some common content to the terminal 30 when the indicator indicated by the disaster indicator data for each of the plurality of buildings exceeds a predetermined threshold. The disaster indicator data transmission unit 103 executes a process of transmitting disaster indicator data to the terminal 30 for each of the plurality of buildings. The response data reception unit 104 executes a process of receiving response data from the terminal 30 for each of the plurality of buildings. The response registration unit 105 executes a process of registering the response indicated by the response data in a database for each of the plurality of buildings.

[0103] Next, a specific example of the effect achieved by the disaster response support device 10 will be described with reference to Fig. 12. Fig. 12 is a diagram for explaining an example of the effect achieved by the disaster response support device according to the embodiment of the present invention.

[0104] In practice, the disaster response support device 10 transmits survey data to multiple terminals 30 and receives response data from each of the terminals 30. For example, as shown in Fig. 12, the response data requests each person using a terminal 30 to respond by making a call from the telephone support desk, requesting access to a web input form, or calling a sales staff member, etc. At this time, a suitable request tailored to each person using the terminal 30 is made based on the response data, so the load on the telephone support desk staff, the web input form, the sales staff, etc. can be effectively distributed.

[0105] When a call is handled by a telephone support center, the staff at the telephone support center inquires about the damage caused by the disaster from the disaster victim and registers the information in a customer damage situation database. When a call is handled using a web input form, the person using the terminal 30 enters the damage caused by the disaster into the web input form, thereby registering the damage caused by the disaster in the customer damage situation database. When a call is handled by a sales staff member or the like, the sales staff member or the like inquires about the damage caused by the disaster from the person calling using the terminal 30 and enters the information into the web input form, thereby registering the damage caused by the disaster in the customer damage situation database. Note that robotic process automation may be used for at least one of the registration in the customer damage situation database and the input into the web input form. Then, a person who carries out activities to provide assistance to disaster victim decides the timing and content of assistance, etc., based on the information registered in the customer damage situation database.

[0106] In the above-described embodiment, an example has been given in which the processor 11 reads and executes the disaster response support program to realize the disaster indicator data acquisition unit 101, the questionnaire data transmission unit 102, the disaster indicator data transmission unit 103, the response data reception unit 104, and the response registration unit 105 shown in FIG. 3, but the present invention is not limited to this.

[0107] At least some of the functions of the disaster response support apparatus 10 shown in Fig. 3 may be realized by hardware including circuitry such as a large-scale integration (LSI), an application-specific integrated circuit (ASIC), a field-programmable gate array (FPGA), or a graphics processing unit (GPU). Alternatively, at least some of the functions of the disaster response support apparatus 10 shown in Fig. 3 may be realized by a combination of software and hardware. Furthermore, these pieces of hardware may be integrated into one or may be separated into multiple pieces.

[0108] In the above-described embodiment, the disaster is an earthquake, and the indicator representing the extent of the disaster is the spot seismic intensity information. However, the present invention is not limited to this. For example, if the disaster is an earthquake, the indicator representing the extent of the disaster may be a seismic intensity report.

[0109] In the above-described embodiment, the disaster is an earthquake and the indicator representing the extent of the disaster is the spot seismic intensity information, but this is not limiting. For example, if the disaster is an earthquake, the indicator representing the extent of the disaster may be a tsunami early warning.

[0110] Fig. 13 is a diagram showing an example of an image displayed based on disaster indicator data according to an embodiment of the present invention. The disaster indicator data transmitted to the terminal 30 by the questionnaire data transmission unit 102 is also used as data for displaying image Q shown in Fig. 13 on the display mounted on the terminal 30. Image Q shown in Fig. 13 displays an icon H indicating the location of a building at the center or in its periphery, and the strength of the tsunami included in the tsunami information provided by the disaster information transmission device 20 is displayed on the map using diagonal hatching or dot hatching.

[0111] Furthermore, for example, the disaster may be a typhoon, heavy rain, landslide, flood, or tsunami. When the disaster is a typhoon, heavy rain, landslide, flood, or tsunami, the disaster response support device 10 acquires disaster index data indicating the extent of the disaster at a predetermined date and time at least once using the disaster index data acquisition unit 101, and transmits the questionnaire data to the terminal 30 using the questionnaire data transmission unit 102 after the index indicated by the disaster index data falls below a predetermined threshold. This allows the disaster response support device 10 to transmit the questionnaire data when the typhoon, heavy rain, landslide, flood, or tsunami has subsided and those affected by the disaster are able to confirm the extent of the damage.

[0112] Alternatively, if the disaster is a typhoon, heavy rain, landslide, flood, or tsunami, the disaster response support device 10 transmits the questionnaire data to the terminal 30 via the questionnaire data transmission unit 102 after a predetermined period has elapsed since the disaster indicator data acquisition unit acquired the disaster indicator data. This allows the disaster response support device 10 to transmit the questionnaire data when the typhoon, heavy rain, landslide, flood, or tsunami has subsided and those affected by the disaster are able to confirm the extent of their damage.

[0113] Furthermore, if the disaster is a typhoon or heavy rain, the survey form data sending unit 102 sends survey form data showing the survey form shown in Figures 14 and 15 to the terminal 30. Figures 14 and 15 are diagrams showing examples of a survey form shown by the survey form data according to an embodiment of the present invention.

[0114] As shown in Figures 14 and 15, the questionnaire contains questions to investigate the state of physical damage caused by the disaster. Examples of such questions include, for example, questions such as "Is the XX house habitable?" and "Is there any damage to the building or site at this time?", which are shown in Figure 14.

[0115] As shown in Figures 14 and 15, the survey form contains questions that can be used to estimate when to begin responding to damage caused by a disaster. Examples of such questions include "This is a question for those who answered 'There has been damage' to the above question. Please check the appropriate damage on the right" in Figure 14, and "Would you like us to repair or handle the above damage?" in Figure 15.

[0116] As shown in the center of Fig. 15, the survey form is an electronic survey that allows the registration of photographs showing the state of damage caused by the disaster. Furthermore, it is more preferable that the survey form is an electronic survey that allows the registration of data showing at least one of moving images, still images, and audio showing the state of damage caused by the disaster.

[0117] In the above-described embodiment, the building is a detached house, and the person managing the building is the head of the household, a spouse, a family member, or a relative. However, the present invention is not limited to this. When the building is a detached house, the person managing the building may be an employee of a business that provides assistance services to users of the building. In this case, the terminal 30 is used by an employee of the business that provides assistance services to users of the building.

[0118] 16 and 17 are diagrams showing examples of images that are displayed on the display of a terminal before an employee of a business that provides services to assist building users answers the questions written on the questionnaire. When terminal 30 is used by an employee of a business that provides services to assist building users, the questionnaire indicated by the questionnaire data is, for example, the questionnaire shown in FIGS. 16 and 17, and is answered by the employee after hearing about the building's condition from the person in charge of managing the building.

[0119] Fig. 18 is a diagram showing an example of an image displayed on the display of the terminal after an employee of a business that provides assistance services to building users has answered the questions written on the questionnaire. After the answers to the questions written on the questionnaires shown in Figs. 16 and 17 have been completed, the terminal 30 displays the image shown in Fig. 18 on the earthquake data stored in the terminal.

[0120] Furthermore, in the above-described embodiment, the case where the questionnaire data transmission unit 102 transmits questionnaire data to the terminal 30 after a specific condition is satisfied has been described as an example, but the present invention is not limited to this. The disaster response support device 10 may transmit questionnaire data to the terminal 30 by the questionnaire data transmission unit 102 when the survey form data has never been transmitted to the terminal 30. This allows the disaster response support device 10 to reliably transmit questionnaire data to all persons managing buildings that may be damaged by a disaster.

[0121] The above describes the embodiments of the present invention with reference to the drawings. However, the disaster response support device, the disaster response support program, and the disaster response support method are not limited to the above-described embodiments, and various modifications, substitutions, combinations, and / or design changes can be made without departing from the spirit of the present invention.

[0122] Furthermore, the effects of the above-described embodiments of the present invention are described as examples. Therefore, the embodiments of the present invention may also achieve other effects that a person skilled in the art can recognize from the description of the above-described embodiments in addition to the above-described effects. [Explanation of symbols]

[0123] 10...Disaster response support device, 11...Processor, 12...Main memory device, 13...Communication interface, 14...Auxiliary memory device, 15...Input / output device, 16...Bus, 101...Disaster indicator data acquisition unit, 102...Survey form data transmission unit, 103...Disaster indicator data transmission unit, 104...Response data reception unit, 105...Response registration unit, 20...Disaster information transmission device, 30...Terminal, 40...Server, P, Q...Image, H...Icon

Claims

1. a disaster index data acquisition unit that acquires disaster index data indicating an index representing the extent of a disaster at a location of a building; a survey form data transmission unit that, if the index indicated by the disaster index data is equal to or greater than a predetermined threshold, transmits survey form data indicating a survey form for investigating the status of damage caused by the disaster to a terminal used by a person managing the building, and, if the index indicated by the disaster index data is less than the predetermined threshold, transmits the survey form data to the terminal after a predetermined period has elapsed since the occurrence of the disaster; a response data receiving unit that receives, from the terminal, response data indicating responses to questions written on the survey form indicated by the survey form data; Disaster response support equipment equipped with

2. the survey form data transmission unit transmits the survey form data indicating a survey form for investigating at least one of the status of human damage and the status of material damage caused by the disaster to the terminal; The disaster response support device according to claim 1 .

3. the survey form data transmission unit transmits to the terminal the survey form data indicating a survey form containing questions that can be used to estimate when a response to damage caused by the disaster should be initiated; The disaster response support device according to claim 1 or 2.

4. the survey form data transmission unit transmits the survey form data indicating a survey form containing questions corresponding to at least one of season, climate, and location of the building to the terminal; The disaster response support device according to any one of claims 1 to 3.

5. the survey form data transmission unit transmits to the terminal the survey form data indicating a survey form in which data indicating at least one of a moving image, a still image, and an audio showing the state of damage caused by the disaster can be registered; The disaster response support device according to any one of claims 1 to 4.

6. The survey form data transmission unit further transmits to the terminal warning data indicating at least one of a busy telephone hotline set up by an organization that carries out activities to assist users of the building and a difficulty in connecting to the telephone hotline. The disaster response support device according to any one of claims 1 to 5.

7. The questionnaire data transmission unit further transmits to the terminal contact information indicating at least one of a URL of a website that lists answers and / or answer candidates to an inquiry made by the person managing the building to an organization that carries out activities to assist people who use the building, and a chatbot that outputs answers to the inquiry made by the person managing the building to the organization. The disaster response support device according to any one of claims 1 to 6.

8. the disaster index data acquisition unit acquires the disaster index data that further indicates an index representing the extent of the disaster at another position within a predetermined distance from the position of the building, in addition to the index representing the extent of the disaster at the position of the building; Further, a disaster indicator data transmission unit is provided which transmits the disaster indicator data to the terminal. The disaster response support device according to any one of claims 1 to 7.

9. the disaster is an earthquake, the disaster index data acquisition unit acquires the disaster index data indicating an index indicating the seismic intensity of the earthquake; The disaster response support device according to any one of claims 1 to 8.

10. The disaster is a landslide, flood, or tsunami, the disaster index data acquisition unit acquires the disaster index data indicating the extent of the disaster at a predetermined date and time at least once; the survey form data transmission unit transmits the survey form data to the terminal after the indicator indicated by the disaster indicator data becomes equal to or less than a predetermined threshold. The disaster response support device according to any one of claims 1 to 8.

11. The disaster is a landslide, flood, or tsunami, the survey form data transmission unit transmits the survey form data to the terminal after a predetermined period has elapsed since the disaster indicator data acquisition unit acquired the disaster indicator data. The disaster response support device according to any one of claims 1 to 8.

12. the disaster index data acquisition unit further acquires similar disaster data indicating the occurrence of a similar disaster if a similar disaster of a degree equal to or greater than that indicated by the disaster index data occurs before a predetermined period of time has elapsed since the occurrence of the disaster, the survey form data transmission unit transmits the survey form data to the terminal when the disaster index data acquisition unit acquires the same type of disaster data; The disaster response support device according to any one of claims 1 to 11.

13. the survey form data transmission unit transmits the survey form data to the terminal if the survey form data has never been transmitted to the terminal. The disaster response support device according to any one of claims 1 to 11.

14. further comprising a response registration unit that registers the response indicated by the response data in a database; The disaster response support device according to any one of claims 1 to 13.

15. the answer registration unit registers the answer indicated by the answer data in the database using robotic process automation; The disaster response support device according to claim 14.

16. the disaster index data acquisition unit acquires the disaster index data for each of the plurality of buildings; the survey form data transmission unit transmits the survey form data having at least a part of common content to the terminal when an index indicated by the disaster index data for each of the plurality of buildings exceeds the predetermined threshold; the response data receiving unit receives the response data for each of the plurality of buildings from the terminal; The disaster response support device according to any one of claims 1 to 15.

17. It is installed at a location that is more than a predetermined distance away from the location of the building. The disaster response support device according to any one of claims 1 to 16.

18. further comprising a power source for providing power thereto; The disaster response support device according to any one of claims 1 to 17.

19. Further provided with a vibration isolation device, The disaster response support device according to any one of claims 1 to 18.

20. a disaster index data acquisition function for acquiring disaster index data that indicates an index representing the extent of a disaster at the location of a building; a survey form data transmission function that, if the index indicated by the disaster index data is equal to or greater than a predetermined threshold, transmits survey form data indicating a survey form for investigating the status of damage caused by the disaster to a terminal used by a person managing the building, and, if the index indicated by the disaster index data is less than the predetermined threshold, transmits the survey form data to the terminal after a predetermined period has elapsed since the occurrence of the disaster; an answer data receiving function for receiving answer data indicating answers to questions written on the survey form indicated by the survey form data from the terminal; A disaster response support program that uses computers to achieve this.

21. A computer acquires disaster index data showing an index representing the degree of disaster at the location of a building, a computer, when an index indicated by the disaster index data is equal to or greater than a predetermined threshold, transmits survey form data indicating a survey form for investigating the status of damage caused by the disaster to a terminal used by a person managing the building, and when an index indicated by the disaster index data is less than the predetermined threshold, transmits the survey form data to the terminal after a predetermined period has elapsed since the occurrence of the disaster; a computer receiving from the terminal response data indicating responses to questions stated in the questionnaire indicated by the questionnaire data; Disaster response support methods.

22. a disaster index data acquisition unit that acquires disaster index data indicating at least one of an index representing the extent of a disaster at a location of a building and an index representing the extent of a disaster at another location within a predetermined distance from the location of the building; a survey form data sending unit that sends survey form data indicating a survey form for investigating the status of damage caused by the disaster to a terminal used by a person managing the building when an index indicated by the disaster index data is equal to or greater than a predetermined threshold; a response data receiving unit that receives, from the terminal, response data indicating responses to questions written on the survey form indicated by the survey form data; Disaster response support equipment equipped with

23. a disaster index data acquisition function for acquiring disaster index data indicating at least one of an index representing the extent of a disaster at the location of a building and an index representing the extent of a disaster at another location within a predetermined distance from the location of the building; a survey form data transmission function that transmits, to a terminal used by a person managing the building, survey form data indicating a survey form for investigating the status of damage caused by the disaster when the indicator indicated by the disaster indicator data is equal to or greater than a predetermined threshold; an answer data receiving function for receiving answer data indicating answers to questions written on the survey form indicated by the survey form data from the terminal; A disaster response support program that uses computers to achieve this.

24. A computer acquires disaster index data indicating at least one of an index representing the extent of a disaster at a location of a building and an index representing the extent of a disaster at another location within a predetermined distance from the location of the building, a computer, when the index indicated by the disaster index data is equal to or greater than a predetermined threshold, transmitting survey form data indicating a survey form for investigating the status of damage caused by the disaster to a terminal used by a person managing the building; a computer receiving from the terminal response data indicating responses to questions stated in the questionnaire indicated by the questionnaire data; Disaster response support methods.

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