Information processing system and server

Abstract

To realize provision of various services to users during vehicle rental.SOLUTION: The on-vehicle terminal sends information including a face recognition image of a user and vehicle identification information for identifying a vehicle to a server, and the server applies the face recognition image to face recognition means to identify the user and refers to rental information using the vehicle identification information to determine whether the user who performed face recognition at the on-vehicle terminal is the user who rents the vehicle in question, then transmits the determination result to the on-vehicle terminal. In addition, a facility terminal sends information including the user's face recognition image to the server, and the server applies the face recognition image to the face recognition means to identify the user and refers to the rental information to determine whether or not the user is renting the vehicle, and sends the determination result to the facility terminal. If it is configured to allow users who are currently renting a vehicle to receive a privilege at the facility, it will be effective in guiding the user to the facility.SELECTED DRAWING: Figure 1

Description

[Technical Field]

[0001] The present invention relates to an information processing system and a server for providing various services to users who rent and use vehicles. [Background technology]

[0002] Vehicle rental businesses that lend vehicles to users have existed for some time. Users can rent a vehicle only when they need to use it, such as when they do not own a vehicle or when they want to use a vehicle in a place that is not their usual living area. In particular, there is a high demand for using a vehicle to go sightseeing in tourist destinations visited by airplane or bullet train. For example, Patent Document 1 discloses an EV driving support business device that, when renting and using an electric vehicle, presents a user with information about expressway service areas where the battery can be charged or replaced if it is determined that the battery needs to be charged or replaced en route to the user's destination. [Prior art documents] [Patent documents]

[0003] [Patent Document 1] Japanese Patent Application Laid-Open No. 2012-128019 Summary of the Invention [Problem to be solved by the invention]

[0004] The desire to revitalize the economy of a tourist destination by attracting tourists is a shared desire among many stakeholders, including those involved in the tourism industry. Local revitalization is also an urgent issue for local governments, and measures are needed to address this. In this context, vehicle rental businesses in tourist destinations can contribute to the revitalization of tourist destinations, but they cannot be considered a proactive revitalization mechanism. In other words, traditional vehicle rental businesses do not provide various services that allow renters to experience the benefits of visiting a tourist destination. Furthermore, they do not provide a regional revitalization mechanism that benefits those involved in the tourism industry. Furthermore, to encourage users to actually use such regional revitalization mechanisms, it is desirable to implement them in a user-friendly manner.

[0005] Furthermore, existing vehicle rental businesses require users to sign documents and log in using an ID and password to identify individuals when completing procedures. Therefore, when renting a vehicle such as an electric vehicle through existing vehicle rental businesses, users are required to sign documents and log in each time they complete a procedure, such as the initial rental procedure, the procedure for switching vehicles when the electric vehicle's battery is about to run out, or when replacing the battery. As a result, users may find the procedures for renting a vehicle and the procedures during the rental process to be cumbersome, and may be put off from renting a vehicle altogether.

[0006] The present invention has been made in consideration of the above points, and has as its object to provide an information processing system and a server for realizing the provision of various services to users who rent and use vehicles. [Means for solving the problem]

[0007] An information processing system according to the present invention is an information processing system that includes a server, an in-vehicle terminal mounted on a vehicle, and a facility terminal installed in a facility such as a shop, and that provides various services to a user who rents and uses the vehicle. The in-vehicle terminal includes an in-vehicle transmitting unit that transmits to the server in-vehicle terminal authentication information including a facial authentication image of the user taken using a predetermined photographing means associated with the vehicle and vehicle identification information for identifying the vehicle, and an in-vehicle receiving unit that receives various information from the server. The facility terminal includes a facility transmitting unit that transmits to the server facility terminal authentication information including a facial authentication image of the user taken using a predetermined photographing means installed in the facility, and a facility receiving unit that receives various information from the server. The server obtains a registration image showing the user's face taken using the predetermined photographing means and user identification information for identifying the user, and performs face authentication pre-registration of the user by training the predetermined face authentication means using the registration image and the user identification information. a rental information registration unit that, when the user rents the vehicle, associates the user identification information of the user with the vehicle identification information of the vehicle to be rented to the user and stores them as rental information; a first determination unit that applies the facial authentication image of the in-vehicle terminal authentication information received from the in-vehicle terminal to the facial authentication means to identify the user and acquire the user identification information, and determines whether the user who performed facial authentication on the in-vehicle terminal is the user who is renting the vehicle by referring to the rental information using the vehicle identification information of the in-vehicle terminal authentication information and transmits the determination result to the in-vehicle terminal; and a second determination unit that applies the facial authentication image of the facility terminal authentication information received from the facility terminal to the facial authentication means to identify the user and acquire the user identification information, and determines whether the user is renting the vehicle by referring to the rental information using the user identification information and transmits the determination result to the facility terminal.

[0008] Furthermore, in the information processing system of the present invention, the in-vehicle terminal is further characterized in that, when the judgment result received from the first judgment unit indicates that the user to be facially authenticated matches the user renting the vehicle, the in-vehicle terminal transmits a permission signal to a driving management means provided in the vehicle to permit driving of the vehicle.

[0009] Furthermore, in the information processing system according to the present invention, the facility terminal is further characterized in that, when the judgment result received from the second judgment unit is that the user who is the subject of face authentication has rented a vehicle, the facility terminal grants a benefit to the user.

[0010] Furthermore, in the information processing system according to the present invention, the vehicle to be rented is an electric vehicle or a hydrogen engine vehicle, at least a portion of the facility is equipped with maintenance equipment necessary to maintain the power of the vehicle, and the server is characterized by having a guidance information transmission unit that transmits guidance information to the in-vehicle terminal to guide the facility equipped with the maintenance equipment.

[0011] In the information processing system according to the present invention, the in-vehicle terminal further includes a location information transmission unit that transmits location information of the vehicle acquired at a predetermined timing to the server, The server is characterized by including a history information generating unit that generates movement history information of the vehicle based on the position information received from the vehicle-mounted terminal.

[0012] Furthermore, in the information processing system according to the present invention, the server is further configured to record judgment history information on judgments made by the second judgment unit, and to record the judgment history information together with the movement history information as stay history information for the facility.

[0013] The server according to the present invention is a server in an information processing system for providing various services to a user who rents and uses a vehicle, the server comprising a server, an in-vehicle terminal mounted on a vehicle, and a facility terminal installed in a facility such as a store, and the server comprises: a face authentication pre-registration unit that acquires a registration image showing the user's face photographed by a predetermined photographing means and user identification information for identifying the user, and performs face authentication pre-registration of the user by learning the registration image and the user identification information for a predetermined face authentication means; a rental information registration unit that, when the user rents the vehicle, associates the user identification information of the user with the vehicle identification information of the vehicle to be rented to the user and stores them as rental information; and a face authentication image of the user photographed by a predetermined photographing means provided in the vehicle and vehicle identification information for identifying the vehicle. and a first determination unit that receives from the in-vehicle terminal information for in-vehicle terminal authentication, including the face authentication image therein, and applies the face authentication image to the face authentication means to identify the user and obtain the user identification information, and determines whether or not the user who performed face authentication on the in-vehicle terminal is the user who is renting the vehicle by referring to the rental information using the vehicle identification information, and transmits the determination result to the in-vehicle terminal; and a second determination unit that receives from the facility terminal information for facility terminal authentication, including the face authentication image of the user taken by a predetermined imaging means provided within the facility, and applies the face authentication image to the face authentication means to identify the user and obtain the user identification information, and determines whether or not the user is renting the vehicle by referring to the rental information using the user identification information, and transmits the determination result to the facility terminal. [Effects of the Invention]

[0014] According to the present invention, it is possible to provide an information processing system and a server for realizing the provision of various services to users who rent and use vehicles. [Brief explanation of the drawings]

[0015] [Figure 1] 1 is a block diagram showing an example of the configuration of an information processing system 100 according to the present invention. [Figure 2] 1 is a block diagram showing an example of a configuration of a server 10 corresponding to at least one of the embodiments of the present invention. [Figure 3] 1 is a block diagram showing an example of the configuration of an in-vehicle terminal 20 according to at least one of the embodiments of the present invention. [Figure 4] 1 is a block diagram showing an example of the configuration of a facility terminal 30 according to at least one of the embodiments of the present invention. [Figure 5] FIG. 2 is a flowchart showing the flow of face authentication pre-registration processing in the server 10 according to the present invention. [Figure 6] FIG. 2 is a flowchart showing the flow of rental information registration processing in the server 10 according to the present invention. [Figure 7] FIG. 3 is a flowchart showing the flow of a first determination process in the server 10 according to the present invention. [Figure 8] FIG. 10 is a flowchart showing the flow of second determination processing in the server 10 according to the present invention. [Figure 9] FIG. 1 is an explanatory diagram for explaining an example of use of an information processing system 100 according to the present invention. DETAILED DESCRIPTION OF THE INVENTION

[0016] An example of an information processing system according to an embodiment of the present invention will be described below with reference to the drawings. FIG. 1 is a block diagram showing an example of the configuration of an information processing system 100 according to the present invention. The information processing system 100 is a system for providing various services to users who rent and use vehicles. Hereinafter, "renting a vehicle" means that a user borrows a vehicle.

[0017] 1, the information processing system 100 includes at least a server 10, an in-vehicle terminal 20, and a facility terminal 30. The server 10, the in-vehicle terminal 20, and the facility terminal 30 are connected to each other via a communication network 40 such as the Internet.

[0018] The server 10 is a device that executes processes necessary to provide various services to users who rent and use vehicles, and also appropriately communicates with the in-vehicle terminal 20 and the facility terminal 30. The server 10 has at least a pre-registration function for pre-registering users to perform facial authentication, a rental registration function for registering a vehicle rental by a user, a first determination function for performing facial authentication of the user based on information from the in-vehicle terminal 20 to make a determination regarding the rental of the vehicle, and a second determination function for performing facial authentication of the user based on information from the facility terminal 30 to make a determination regarding the rental of the vehicle. The functional configuration of the server 10 will be described in detail below.

[0019] The in-vehicle terminal 20 is a terminal mounted on a vehicle rented to a user, and is a terminal capable of communicating with the server 10. Specifically, the in-vehicle terminal 20 has a function of transmitting in-vehicle terminal authentication information including a facial authentication image of the user and vehicle identification information to the server 10. The in-vehicle terminal 20 also has a function of receiving various information from the server 10. The functional configuration of the in-vehicle terminal 20 will be described in detail later.

[0020] Here, the type of vehicle is not particularly limited, and may be any vehicle that can be used for transporting people, such as a car, a motorcycle, etc. Examples of types of cars include electric cars, hydrogen engine cars, and gasoline engine cars.

[0021] Furthermore, the configuration to be mounted on the vehicle is not particularly limited, and the terminal may be detachably mounted on the vehicle, or may be a terminal fixedly mounted on the vehicle.

[0022] Facility terminal 30 is a terminal installed in a facility such as a store, and is capable of communicating with server 10. Specifically, facility terminal 30 has a function of transmitting facility terminal authentication information including a user's face authentication image to server 10. Facility terminal 30 also has a function of receiving various information from server 10. In this example, facility terminal 30 is an autonomous mobile terminal capable of autonomous movement. The functional configuration of facility terminal 30 will be described in detail later.

[0023] In this example, a facility refers to a building or facility that a user who rents a vehicle may visit. Examples of facilities include hotels, restaurants, retail stores such as souvenir shops, and local history museums. The facilities here may be either for-profit or non-profit. Facility terminals 30 will be installed at facilities that cooperate with the rental business based on this example.

[0024] At least a portion of the facility where the facility terminal 30 is installed may be equipped with maintenance equipment necessary for maintaining the vehicle's power. Here, maintaining the vehicle's power refers to maintaining the operation of the drive mechanism for driving the vehicle's wheels. Examples of drive mechanisms include a gasoline engine, an electric motor, and a hydrogen engine. Examples of maintenance necessary for maintaining the vehicle's power include refueling gasoline for gasoline-powered vehicles, charging or replacing batteries for electric vehicles, and refueling hydrogen for hydrogen-engine vehicles. Examples of maintenance equipment include a gas station for gasoline-powered vehicles, battery charging or battery replacement facilities for electric vehicles, and hydrogen stations for hydrogen-engine vehicles. If the vehicle to be rented is an electric vehicle, the maintenance equipment may be capable of replacing both the main battery and the auxiliary battery. The main battery here refers to a battery that supplies electricity to the electric motor, which serves as the vehicle's power mechanism. The auxiliary battery (auxiliary battery) refers to a battery that supplies electricity to the system power source and ECU (Electronic Control Unit) of the electric vehicle.

[0025] By providing maintenance equipment at the facility, when the rental vehicle requires maintenance to maintain its power, the user can have the maintenance done at the facility without having to return to the rental start location, allowing the user to drive the rental vehicle with peace of mind. Here, in return for providing maintenance equipment at the facility, the server 10 may transmit information guiding the facility (hereinafter referred to as guidance information; details will be described later) to the in-vehicle terminal 20. By introducing the facility to the user renting the vehicle through the guidance information, both the user who wants to use the maintenance equipment and the facility that the user wants to visit can enjoy benefits.

[0026] The server 10, the on-board terminal 20, and the facility terminal 30 may be devices designed as dedicated machines, but are assumed to be achievable by general-purpose computers or server devices. In this case, the server 10, the on-board terminal 20, and the facility terminal 30 are assumed to be equipped with a CPU (Central Processing Unit), a GPU (Graphics Processing Unit), memory, a hard disk drive, and other storage devices that would normally be equipped in a general-purpose computer or server device (not shown). Needless to say, various processes are executed by programs to cause these general-purpose computers and server devices to function as the server 10, the on-board terminal 20, and the facility terminal 30 of this example.

[0027] The server 10, the in-vehicle terminal 20, and the facility terminal 30 use the data read into the memory as needed to execute information processing required for various processes using a CPU, and store the obtained processing results in a storage device as needed. The storage device functions as a storage medium for storing various information. The configuration of the storage device is not particularly limited, but examples include an HDD and an SSD.

[0028] In the example shown in Figure 1, the information processing system 100 includes one server 10, one vehicle-mounted terminal 20, and one facility terminal 30, but the information processing system 100 may also include multiple servers 10, multiple vehicle-mounted terminals 20, and multiple facility terminals 30.

[0029] Fig. 2 is a block diagram showing an example of the configuration of a server 10 corresponding to at least one of the embodiments of the present invention. As shown in Fig. 2, the server 10 includes at least a face authentication pre-registration unit 11, a rental information registration unit 12, a first determination unit 13, and a second determination unit 14. Also, as shown in Fig. 2, the server 10 may include a guidance information transmission unit 15 and a history information generation unit 16.

[0030] The facial recognition pre-registration unit 11 has the function of acquiring a registration image showing the user's face photographed by a specified photographing means and user identification information for identifying the user, and performing facial recognition pre-registration of the user by training the specified facial recognition means using the registration image and the user identification information.

[0031] Here, the predetermined photographing means is not particularly limited as long as it is a means capable of photographing the user's face. Examples of the predetermined photographing means include a smartphone owned by the user or a camera installed in a predetermined location. An example of a camera installed in a predetermined location is a camera provided in a terminal for facial recognition pre-registration installed in a hotel where the user is staying. The photographing means is realized by, for example, a two-dimensional photographing camera or a three-dimensional photographing camera that can also acquire depth information. When the photographing means is realized by a two-dimensional photographing camera, the photographing means may further include a sensor that can acquire depth information.

[0032] Furthermore, the user identification information is not particularly limited as long as it can identify a user, but it is preferable that the information does not have the possibility of overlapping content among multiple users. An example of such information is an identification ID assigned to each user for identifying the user. Another example of user identification information is the user's personal information. Examples of the user's personal information include the user's name, age, gender, address, etc.

[0033] Furthermore, the configuration for acquiring the registration image and user identification information is not particularly limited, and may be configured to receive at least one of the registration image and user identification information from an external device, or may be configured to acquire the registration image and user identification information from a storage device provided in the server 10.

[0034] Furthermore, the facial recognition means refers to a means for inputting a photographed image showing a person's face into a learning model and outputting an authentication result for the person whose face appears in the photographed image. The facial recognition means may be any means, including existing technology, that realizes so-called "face recognition," a technology that can uniquely identify the same person even from different facial photographs of the same person. The facial recognition means may be realized, for example, using a learning model trained using deep learning technology such as a neural network. The facial recognition means may be realized by a facial recognition program stored in a storage device included in the server 10, or by a facial recognition program stored in a storage device of an external device other than the server 10.

[0035] Furthermore, training the facial recognition means using the registration image and user identification information means updating the learning model through machine learning using the registration image and user identification information as training data. For example, the learning here is supervised learning. In supervised learning, the user identification information serves as a label. By training the facial recognition means, it becomes possible to uniquely identify a user appearing in a registration image even if a captured image different from the registration image is input to the learning model from the next time onwards. Note that it is preferable to secure a number of training data (combinations of registration image and user identification information) used to update the learning model that is sufficient to ensure the accuracy of facial recognition.

[0036] Furthermore, pre-registration of a user for face authentication refers to pre-registration for performing face authentication of a user, and refers to registering a user as a result of having the face authentication means learn. By having the face authentication means learn in advance, the user can be identified from a captured image containing the user's face. By recording the user's identification information in the learning model in association with the user's user identification information, the next time face authentication is performed for the user, if the user is determined to be the user, the associated user identification information can be obtained. Specifically, pre-registration of a user for face authentication refers to inputting a captured image containing the face of the user to be recognized into the face authentication learning model and having it learn.

[0037] The rental information registration unit 12 has a function of storing, when a user rents a vehicle, the user identification information of the user and the vehicle identification information of the vehicle rented to the user in association with each other as rental information.

[0038] Here, when a user rents a vehicle means when the user registers the vehicle rental procedure. As a configuration for registering the rental procedure, for example, a configuration is conceivable in which the server 10 receives the user's user identification information and the vehicle identification information of the vehicle the user will rent from an external device. As a more specific example, a configuration is conceivable in which the user inputs personal information of the user and information specifying the vehicle the user will rent into a terminal for rental procedures installed in a predetermined location (for example, a hotel or inn), and the combination of the user's personal information and the vehicle identification information is transmitted from the terminal for rental procedures to the server 10. Upon receiving the combination of the user's personal information and the vehicle identification information, the server 10 associates the user's personal information with the vehicle identification information and stores them as rental information.

[0039] Furthermore, vehicle identification information refers to information for identifying the vehicle to be rented. There are no particular limitations on the vehicle identification information, but it is preferable that the information is unique among multiple vehicles to be rented. Examples of vehicle identification information include a unique identification code assigned to each vehicle to be rented, the name of the vehicle to be rented, and the vehicle number (information written on the license plate).

[0040] The first judgment unit 13 has the function of identifying a user and obtaining user identification information by applying the facial authentication image from the in-vehicle terminal authentication information received from the in-vehicle terminal 20 to the facial authentication means, and by referring to rental information using the vehicle identification information from the in-vehicle terminal authentication information, determining whether the user who performed facial authentication on the in-vehicle terminal 20 is a user who rents the vehicle identified by the vehicle identification information, and transmitting the judgment result to the in-vehicle terminal 20.

[0041] Here, the in-vehicle terminal authentication information means information including a facial authentication image obtained by photographing the user's face and vehicle identification information for identifying the vehicle rented by the user. The in-vehicle terminal authentication information is information transmitted to the server 10 from the in-vehicle terminal 20 mounted in the vehicle rented by the user. A detailed description of how to obtain the in-vehicle terminal authentication information will be given later.

[0042] Furthermore, applying the image for facial authentication to the facial authentication means inputting the image for facial authentication to the facial authentication means to obtain a facial authentication result. When the facial authentication means is realized by a facial authentication program stored in a storage device provided in the server 10, the first determination unit 13 inputs the image for facial authentication and executes the facial authentication program to obtain a facial authentication result. The facial authentication result includes whether or not a person was uniquely identified by facial authentication, and, if a person was uniquely identified, identification information assigned to the person. The first determination unit 13 extracts and acquires user identification information based on the identification information assigned to the person identified by facial authentication.

[0043] In addition, referring to rental information means searching for multiple rental information using the vehicle identification information included in the vehicle-mounted terminal authentication information, and extracting rental information that includes the same vehicle identification information.

[0044] In addition, users who have undergone face authentication 、 Specifically, the configuration for determining whether or not the user is renting the vehicle identified by the vehicle identification information received from the in-vehicle terminal 20 is a configuration for determining whether or not the user identification information acquired as a result of face authentication matches the user identification information included in the rental information extracted based on the vehicle identification information.

[0045] Furthermore, the information sent to the in-vehicle terminal 20 as the judgment result by the first judgment unit 13 is not particularly limited, and it is sufficient that the information includes at least information indicating whether the user to be facially authenticated is a user who rents the vehicle identified by the vehicle identification information received from the in-vehicle terminal 20.

[0046] The second determination unit 14 has the function of identifying the user and obtaining user identification information by applying the facial authentication image from the facility terminal authentication information received from the facility terminal 30 to the facial authentication means, and determining whether the user is currently renting a vehicle by referring to the rental information using the user identification information, and transmitting the determination result to the facility terminal 30.

[0047] First, the second determination unit 14 obtains a face authentication result by inputting a face authentication image into face authentication means, similarly to the first determination unit 13. When the user is uniquely identified as a face authentication result and user identification information is obtained, the second determination unit 14 uses the user identification information to refer to rental information and determines whether the user is currently renting a vehicle.

[0048] Here, determining whether the user is renting a vehicle means determining whether the user's user identification information is associated with any vehicle identification information as rental information. Here, it is not necessary to determine which vehicle the user is renting. The configuration for determining whether the user is renting a vehicle is not particularly limited. An example of such a configuration is a configuration in which user identification information of a user identified by applying face authentication means to information registered as rental information is searched for.

[0049] Furthermore, the information transmitted to facility terminal 30 as the determination result is not particularly limited, as long as it includes at least information indicating whether or not the user who is the subject of face authentication is currently renting a vehicle.

[0050] The guidance information transmitting unit 15 has a function of transmitting to the in-vehicle terminal 20 guidance information for guiding the vehicle to facilities that have maintenance equipment necessary for maintaining the power of the vehicle on which the in-vehicle terminal 20 is mounted.

[0051] Here, guidance information means information for providing the user with some information about a facility equipped with maintenance equipment. The guidance information is not particularly limited, but may be guidance information that introduces to the user that the facility is equipped with maintenance equipment, or guidance information that introduces information that the facility equipped with maintenance equipment would like to be introduced to (for example, guidance information that introduces recommended menu items in the case of a restaurant).

[0052] In addition, the facilities to be guided by the guidance information may be narrowed down. As an example of narrowing down the guidance information, a configuration is conceivable in which the facilities are narrowed down using conditions such as the distance from the current position of the vehicle or the required travel time.

[0053] Furthermore, the timing for transmitting the guidance information to the in-vehicle terminal 20 is not particularly limited, and the configuration may be such that when a user searches for a facility equipped with maintenance equipment, the guidance information is transmitted to the in-vehicle terminal 20 as a search result, or the configuration may be such that the guidance information is downloaded from the server 10 at a predetermined timing so that it can be displayed randomly on the display of the in-vehicle terminal 20.

[0054] Furthermore, when a destination for travel is set in a vehicle rented by a user, the guidance information transmitting unit 15 may transmit guidance information for providing guidance to facilities equipped with maintenance equipment in the vicinity of the destination to the in-vehicle terminal 20. Here, the configuration for setting the destination for travel of the vehicle is not particularly limited, but for example, a configuration in which a destination specification operation on the in-vehicle terminal 20 is accepted is conceivable.

[0055] The history information generating unit 16 has a function of generating movement history information of the vehicle based on the position information received from the in-vehicle terminal 20.

[0056] Here, the location information received from the in-vehicle terminal 20 refers to location information transmitted from the location information transmission unit 23, which will be described later. For example, the location information received from the in-vehicle terminal 20 is location information acquired by receiving a GPS signal. The configuration by which the in-vehicle terminal 20 acquires location information will be described later in detail.

[0057] Furthermore, the travel history information refers to information indicating the travel history of the vehicle rented by the user. The travel history information is not particularly limited, but is preferably information in a format that allows the travel history of the vehicle rented by the user to be identified in chronological order. An example of the travel history information is information that associates information indicating the acquisition time with the location of the vehicle.

[0058] In addition, the server 10 may be configured to record judgment history information based on judgments made by the second judgment unit 14, and may record the judgment history information together with movement history information as stay history information for the facility in which the facility terminal 30 is installed.

[0059] Here, the stay history information means information indicating that the user stayed at the facility where the facility terminal 30 is installed. The stay history information is not particularly limited, but preferably information associated with information about the user who rented the vehicle. An example of the stay history information is information that associates the determination result by the second determination unit 14 with the name and type of the facility. Furthermore, recording the stay history information and movement history information together means recording the user's stay at the facility and the movement history of the vehicle rented by the user in association with each other. The configuration for recording the stay history information and movement history information together is not particularly limited, but preferably a configuration that records the route taken by the vehicle toward the facility where the user stayed.

[0060] In this way, by accumulating movement history information and stay history information, it becomes possible to use this information as big data. Specifically, by accumulating information on a user's movement history and facility stay history, it becomes possible to predict what kind of person (for example, an individual or a family) will use a facility and what route (for example) they will take (for example, what type of restaurant they will eat at).

[0061] The above describes an example of the configuration of the server 10 corresponding to at least one of the embodiments of the present invention. Note that some of the functions of the server 10 may be provided in the vehicle-mounted terminal 20 or the facility terminal 30 instead of the server 10.

[0062] Fig. 3 is a block diagram showing an example of the configuration of an in-vehicle terminal 20 corresponding to at least one of the embodiments of the present invention. As shown in Fig. 3, the in-vehicle terminal 20 includes at least an in-vehicle transmitter 21 and an in-vehicle receiver 22. Also, as shown in Fig. 3, the in-vehicle terminal 20 may include a location information transmitter 23 and an in-vehicle display 24.

[0063] The vehicle-mounted transmission unit 21 has the function of transmitting to the server 10 vehicle-mounted terminal authentication information including a facial authentication image of the user captured using a predetermined imaging means associated with the vehicle in which the terminal is mounted and vehicle identification information for identifying the vehicle.

[0064] Here, the predetermined photographing means associated with the vehicle is not particularly limited, and may be a photographing device provided in the in-vehicle terminal 20 itself, or may be a photographing device connected to the in-vehicle terminal 20. The photographing device here may be built into the vehicle, or may be provided detachably with respect to the vehicle. Note that the predetermined photographing means may be a terminal owned by the user that is associated in advance with the vehicle rented by the user, and that has established a connection with the in-vehicle terminal 20 via short-range wireless communication.

[0065] Furthermore, the vehicle identification information of the vehicle on which the on-board terminal 20 is mounted may be stored in a storage device provided in the on-board terminal 20, or may be stored in an external device other than the on-board terminal 20.

[0066] Furthermore, the timing for transmitting the in-vehicle terminal authentication information to the server 10 is not limited, and may be the timing when an image is captured by a predetermined imaging means, or the timing when an authentication request operation is received from the user by the in-vehicle terminal 20. In this example, the in-vehicle terminal authentication information including the face authentication image is transmitted to the server 10 at the timing when the face authentication image of the user is captured by the camera provided in the in-vehicle terminal 20.

[0067] The in-vehicle receiving unit 22 has a function of receiving various information from the server 10. For example, examples of the information received by the in-vehicle receiving unit 22 include a determination result from the first determination unit 13 of the server 10 and guidance information from the guidance information transmitting unit 15 of the server 10.

[0068] The location information transmitting unit 23 has a function of transmitting the acquired vehicle location information to the server 10 at a predetermined timing.

[0069] Here, the predetermined timing is not particularly limited, and may be at a timing of every predetermined time, or at a timing when the user who rents the vehicle performs a predetermined operation on the in-vehicle terminal 20.

[0070] Furthermore, the configuration for acquiring vehicle position information is not particularly limited, and the vehicle may be configured to include a device for acquiring position information, or the in-vehicle terminal 20 may be configured to receive position information acquired by a device external to the vehicle rented by the user. The type of position information is not limited to information for directly calculating the vehicle position, but may also include information for correcting the calculated vehicle position. The vehicle rented by the user may be equipped with a receiving device for receiving GPS signals. The vehicle may also be equipped with a device for receiving CLAS (Centimeter Level Augmentation Service) signals. An external device may receive the CLAS signals and calculate a correction value, and the vehicle may receive information indicating the correction value.

[0071] Furthermore, the timing for transmitting the vehicle location information to the server 10 is not particularly limited, and may be at predetermined time intervals or when the rental of the vehicle ends.

[0072] The vehicle display unit 24 has a function of displaying various information using a predetermined display means, for example, the vehicle display unit 24 displays information received by the vehicle receiving unit 22 using the predetermined display means.

[0073] Here, the predetermined display means is not particularly limited, and may be a display device provided in the in-vehicle terminal 20 itself, or an external display device other than the in-vehicle terminal 20. In this example, the predetermined display means is a display provided in the in-vehicle terminal 20 itself.

[0074] In addition, the in-vehicle terminal 20 may be configured to transmit a permission signal to the driving management means provided in the vehicle to permit driving of the vehicle when the judgment result received from the first judgment unit 13 indicates that the user to be facially authenticated matches the user renting the vehicle.

[0075] Here, allowing the vehicle to be driven means allowing the drive mechanism of the vehicle to start operating. Specifically, a configuration is conceivable in which an enabling signal is transmitted to allow the drive mechanism, such as a gasoline engine, electric motor, or hydrogen engine, to start operating. The drive mechanism is only permitted to operate when the enabling signal is received by a drive enabling unit provided in front of the drive mechanism.

[0076] Further, the drive management means means for managing the drive of the vehicle. The drive management means is not particularly limited as long as it can manage the drive of the vehicle. For example, if the vehicle is an electric vehicle, the drive management means is a control unit that controls the motor. The control unit of the vehicle is, for example, an ECU.

[0077] Fig. 4 is a block diagram showing an example of the configuration of facility terminal 30 corresponding to at least one of the embodiments of the present invention. As shown in Fig. 4, facility terminal 30 includes at least a facility-side transmitter 31 and a facility-side receiver 32. Also, as shown in Fig. 4, facility terminal 30 may include a facility-side display 33.

[0078] The facility side transmission unit 31 has the function of transmitting facility terminal authentication information to the server 10, which includes a facial authentication image of the user captured using a specified imaging means provided within the facility where the facility terminal 30 is installed.

[0079] Here, "inside the facility" means within the grounds of the facility, and even if the imaging means is installed outdoors, it is considered to be within the facility as long as it is within the grounds. Furthermore, the predetermined imaging means provided within the facility is not particularly limited, and may be an imaging device provided in the facility terminal 30 itself, or an imaging device external to the facility terminal 30. The imaging device provided in the facility terminal 30 itself may be built into the facility terminal 30, or may be provided detachably with respect to the facility terminal 30. In this example, the predetermined imaging means is an imaging device provided in the autonomous mobile terminal.

[0080] The facility-side receiving unit 32 has a function of receiving various information from the server 10. An example of the information received by the facility-side receiving unit 32 is the determination result from the second determination unit 14 of the server 10.

[0081] The facility display unit 33 has a function of displaying various information using a predetermined display means. For example, the facility display unit 33 displays information received by the facility receiving unit 32 using the predetermined display means. In this example, the predetermined display means is a display provided in the in-vehicle terminal 20 itself.

[0082] Furthermore, when the determination result received from the second determination unit 14 indicates that the user who is the subject of face authentication has rented a vehicle, the facility terminal 30 may grant a benefit to the user who is the subject of face authentication.

[0083] Here, the benefit may be anything that provides some kind of benefit to the user to whom it is granted. The content of the benefit is not particularly limited, but it is preferable that it be recognizable by the user. Examples of benefits include a discount on the price of a product or service, or the right to purchase a product or receive a service. For example, a benefit may be a discount on the cost of meals at a restaurant when a determination is made that the user who is the subject of face authentication is renting a vehicle. Another benefit may be, for example, a gift of a non-saleable souvenir to the user.

[0084] The configuration for granting the reward is not particularly limited, and may be configured such that the facility display unit 33 displays information regarding the granting of the reward on a predetermined display means, or such that the facility terminal 30 transmits information regarding the granting of the reward to a terminal owned by the user. An example of a configuration in which the facility display unit 33 displays information regarding the granting of the reward on a predetermined display means is a configuration in which the facility display unit 33 displays a QR code (registered trademark) that grants the reward on a display provided by the facility terminal 30 itself. The user is granted the reward by scanning the QR code (registered trademark) displayed on the display of the facility terminal 30 with their own smartphone. When the facility display unit 33 displays information regarding the granting of the reward on a predetermined display means, audio output may be provided. The configuration for granting the reward may also be configured to notify a facility employee or the like that the determination result received from the second determination unit 14 indicates that the user who is the subject of face authentication has rented a vehicle. For example, upon receiving this notification, an employee of a restaurant or other establishment may provide the user with a meal at a discounted price.

[0085] 5 is a flowchart showing the flow of face authentication pre-registration processing in the server 10 according to the present invention. As shown in FIG. 5, the face authentication pre-registration processing starts by acquiring a registration image showing a user's face captured by a predetermined imaging means and user identification information for identifying the user (step S101). As an example, the face authentication pre-registration processing starts by the server 10 receiving a registration image showing the user's face and the user identification information of the user from a smartphone owned by the user.

[0086] Next, the server 10 uses the registration image and the user identification information to train a predetermined face authentication means (step S102). As an example, the server 10 uses a neural network to train on user face authentication through deep learning, so that the next time a face photo of the user is input, the server 10 can uniquely identify the user.

[0087] Next, the server 10 registers the learning result by associating the identification information for identifying a person with the user identification information by a predetermined face authentication means (step S103), and ends the process. As an example, the server 10 stores the update result of the learning model in an external device in association with the user, and ends the process.

[0088] Fig. 6 is a flowchart showing the flow of rental information registration processing in server 10 according to the present invention. As shown in Fig. 5, the rental information registration processing starts by acquiring user identification information of a user renting a vehicle and vehicle identification information of a vehicle to be rented to the user (step S201). As an example, the rental information registration processing starts by receiving the user identification information and vehicle identification information from a rental procedure terminal installed in a hotel or inn.

[0089] Next, the server 10 associates the user identification information with the vehicle identification information of the vehicle to be rented to the user and stores the information as rental information (step S202), and ends the process. As an example, the server 10 stores the rental information in a storage device provided in the server 10, and ends the process.

[0090] 7 is a flowchart showing the flow of the first determination process in the server 10 according to the present invention. As shown in FIG. 7, the first determination process is started by receiving in-vehicle terminal authentication information from the in-vehicle terminal 20 (step S301). As an example, the first determination process is started by receiving in-vehicle terminal authentication information including an image for face authentication transmitted from the in-vehicle terminal 20 at the timing when an image for face authentication of a user is captured by a camera provided in the in-vehicle terminal 20.

[0091] Next, the server 10 identifies the user by applying the facial authentication image included in the in-vehicle terminal authentication information to the facial authentication means (step S302). As an example, the server 10 transmits the facial authentication image to an external device that stores a facial authentication program, receives an authentication result from the external device, and identifies the user.

[0092] Next, the server 10 acquires user identification information of the user identified by applying the image for face authentication to the face authentication means (step S303). As an example, the server 10 acquires the user identification information of the identified user from a storage device included in the server 10 itself.

[0093] Next, the server 10 refers to the rental information using the vehicle identification information in the in-vehicle terminal authentication information (step S304). As an example, the server 10 acquires rental information including vehicle identification information that matches the vehicle identification information in the in-vehicle terminal authentication information from a storage device provided in the server 10 itself.

[0094] Next, the server 10 determines whether the user who has undergone face authentication is a user who rents a vehicle identified by the vehicle identification information in the in-vehicle terminal authentication information (step S305). As an example, the server 10 determines whether the user identification information of the user who has undergone face authentication matches the user identification information associated with the vehicle identification information acquired from the storage device included in the server 10.

[0095] Next, the server 10 transmits the determination result of step S305 to the vehicle-mounted terminal 20 (step S306), and ends the process.

[0096] 8 is a flowchart showing the flow of the second determination process in server 10 according to the present invention. As shown in Fig. 8, the second determination process is started by receiving facility terminal authentication information from facility terminal 30 (step S401). As an example, the second determination process is started by receiving facility terminal authentication information transmitted from facility terminal 30 at the timing when an image for face authentication of the user is captured by a camera provided in facility terminal 30.

[0097] Next, the server 10 identifies the user by applying the facial authentication image included in the facility terminal authentication information to the facial authentication means (step S402). As an example, the server 10 transmits the facial authentication image to an external device that stores a facial authentication program, receives an authentication result from the external device, and identifies the user.

[0098] Next, the server 10 acquires user identification information of the user identified by applying the image for face authentication to the face authentication means (step S403).

[0099] Next, the server 10 refers to the rental information using the vehicle identification information in the facility terminal authentication information (step S404). As an example, the server 10 acquires rental information including vehicle identification information that matches the vehicle identification information in the in-vehicle terminal authentication information from a storage device provided in the server 10 itself.

[0100] Next, the server 10 determines whether the user who has performed face authentication is currently renting a vehicle (step S405). As an example, the server 10 refers to multiple pieces of rental information using the user identification information acquired as a result of face authentication, and if the server 10 can extract the same user identification information, it determines that the user who has performed face authentication is currently renting a vehicle.

[0101] Next, server 10 transmits the determination result of step S405 to facility terminal 30 (step S406), and ends the process.

[0102] Fig. 9 is an explanatory diagram for explaining an example of use of the information processing system 100 according to the present invention. Fig. 9 shows a conceptual diagram of a situation in which a user A uses the information processing system 100 to visit a tourist spot, stay at a hotel B, and rent an electric vehicle C.

[0103] First, user A takes multiple photos of his or her face using a camera attached to a terminal (not shown) installed in hotel B where user A is staying. User A then inputs personal information such as his or her name, age, and address into the terminal. The terminal then transmits multiple images of user A's face (registration images) and user A's personal information (user identification information) to server 10. Server 10 uses the received registration images and user identification information to train a face recognition learning model through machine learning, enabling it to perform face recognition for user A.

[0104] User A also completes the electric vehicle rental procedure at Hotel B. The rental procedure is performed, for example, when checking in at Hotel B. A rental procedure terminal (not shown) is installed at Hotel B, and User A inputs his / her personal information and the type of electric vehicle he / she wishes to rent into the rental procedure terminal. The rental procedure terminal transmits the information input by User A to Server 10, and Server 10 registers the rental information based on the received information.

[0105] Once the registration of the rental information is complete, when user A gets into the rented electric vehicle C, he or she performs facial authentication using the in-vehicle terminal 20 provided in the electric vehicle C. The image for facial authentication is captured by a camera provided in the in-vehicle terminal 20. The in-vehicle terminal 20 transmits the image for facial authentication captured by the camera provided in the in-vehicle terminal 20 to the server 10. The in-vehicle terminal 20 receives the first determination result by the server 10. Since it is confirmed that user A is renting electric vehicle C, the engine battery switch of electric vehicle C is turned ON, and the user becomes able to drive electric vehicle C.

[0106] Then, user A travels using electric vehicle C. Here, if user A notices that the remaining battery charge of electric vehicle C is low while driving electric vehicle C, user A uses on-board terminal 20 to search for facilities where the battery can be replaced. Then, on-board terminal 20 inquires of server 10 about facilities where the battery can be replaced. In response to the inquiry from on-board terminal 20, server 10 transmits to on-board terminal 20 guidance information for restaurant D, which has a facility terminal 30 installed and is equipped with facilities where the battery of the electric vehicle can be replaced and charged. On-board terminal 20 receives the guidance information for restaurant D from server 10 and guides user A to restaurant D. On-board terminal 20 transmits location information of its own terminal to server 10 while electric vehicle C is traveling.

[0107] Here, user A wishes to replace the battery of electric vehicle C while eating at restaurant D, and sets restaurant D as a destination in in-vehicle terminal 20. Once the destination is set, in-vehicle terminal 20 transmits information to server 10 that restaurant D has been set as the destination. Upon receiving the information that restaurant D has been set as the destination, server 10 may transmit further guidance information about restaurant D (guidance information corresponding to the restaurant being set as the destination) to in-vehicle terminal 20. In-vehicle terminal 20 provides guidance about restaurant D based on the received guidance information. Note that if there is a facility where the battery of electric vehicle C can be charged or replaced near the route from the current location to the destination or near the destination, server 10 may transmit guidance information about the facility to in-vehicle terminal 20.

[0108] When user A arrives at restaurant D, he or she performs facial authentication using facility terminal 30 installed in restaurant D. Here, the image for facial authentication is taken by a camera installed in facility terminal 30. Facility terminal 30 transmits the image for facial authentication taken by its own camera to server 10. Facility terminal 30 receives the second determination result from server 10. Facility terminal 30 confirms from the received second determination result that user A is currently renting a vehicle, and therefore grants user A a discount on the fee. In this way, restaurant D is equipped with electric vehicle battery replacement equipment, and user A can replace the battery of electric vehicle C while having a meal at restaurant D.

[0109] The above describes examples of use of the information processing system 100 according to the present invention.

[0110] As described above, the information processing system 100 according to this example includes the server 10, the in-vehicle terminal 20 mounted on a vehicle, and the facility terminal 30 installed in a facility such as a shop, and is an information processing system for realizing the provision of various services to users who rent and use vehicles. The in-vehicle terminal 20 includes an in-vehicle side transmitter 21 that transmits to the server 10 in-vehicle terminal authentication information including a face authentication image of the user taken using a predetermined photographing means associated with the vehicle and vehicle identification information for identifying the vehicle, and an in-vehicle side receiver 22 that receives various information from the server 10. The facility terminal 30 includes a facility side transmitter 31 that transmits to the server 10 facility terminal authentication information including a face authentication image of the user taken using a predetermined photographing means provided in the facility, and a facility side receiver 32 that receives various information from the server 10. The server 10 acquires a registration image showing the user's face taken using the predetermined photographing means and user identification information for identifying the user, and performs face authentication pre-registration of the user by learning the registration image and the user identification information for the predetermined face authentication means. a rental information registration unit 12 that, when a user rents a vehicle, associates the user identification information of the user with the vehicle identification information of the vehicle to be rented to the user and stores them as rental information; a first determination unit 13 that applies a facial authentication image from the in-vehicle terminal authentication information received from the in-vehicle terminal 20 to the facial authentication means to identify the user and obtain user identification information, and uses the vehicle identification information from the in-vehicle terminal authentication information to refer to the rental information to determine whether the user who performed facial authentication on the in-vehicle terminal 20 is the user who is renting the vehicle, and transmits the determination result to the in-vehicle terminal 20; and a second determination unit 14 that applies a facial authentication image from the facility terminal authentication information received from the facility terminal 30 to the facial authentication means to identify the user and obtain user identification information, and uses the user identification information to refer to the rental information to determine whether the user is renting the vehicle, and transmits the determination result to the facility terminal 30. This makes it possible to provide various services to users who rent and use vehicles.

[0111] That is, the facility staff can know that a user who has undergone facial authentication on the facility terminal 30 is currently renting a vehicle in a rental business managed by this system, and the facility can provide services for such users. Furthermore, by using facial authentication to verify the user's identity, the user's time and effort in the vehicle rental procedure can be reduced, allowing for a comfortable use of the vehicle rental service.

[0112] Furthermore, in the information processing system 100, when the judgment result received from the first judgment unit 13 indicates that the user to be facially authenticated matches the user renting the vehicle, the in-vehicle terminal 20 transmits a permission signal to the driving management means provided in the vehicle to permit driving of the vehicle, thereby making it possible to achieve both the comfort of the user's use of the vehicle and the security of the vehicle.

[0113] Furthermore, in the information processing system 100, the facility terminal 30 is configured to grant a benefit to the user when the judgment result received from the second judgment unit 14 indicates that the user who is the subject of face authentication has rented a vehicle, thereby motivating users to visit the facility where the facility terminal 30 is installed, which can be expected to revitalize the local area.

[0114] Furthermore, in the information processing system 100, the vehicles available for rental are electric vehicles or hydrogen engine vehicles, and at least some of the facilities are equipped with the maintenance equipment necessary to maintain the vehicle's power. The server 10 is equipped with a guidance information transmission unit 15 that transmits guidance information to the vehicle-mounted terminal 20 to guide users to facilities equipped with maintenance equipment, so that the facility can encourage users to visit the facility in return for providing the maintenance equipment.

[0115] Furthermore, in the information processing system 100, the in-vehicle terminal 20 further includes a location information transmission unit 23 that transmits vehicle location information acquired at a predetermined timing to the server 10, and the server 10 includes a history information generation unit 16 that generates movement history information of the vehicle based on the location information received from the in-vehicle terminal 20. Therefore, it is possible to know what places the user will visit from the vehicle movement history, which can be used for future regional revitalization.

[0116] Furthermore, in the information processing system 100, the server 10 records the judgment history information of the judgment made by the second judgment unit 14, and records the judgment history information together with the movement history information as stay history information for the facility, so that it becomes possible to grasp the user's behavior in more detail.

[0117] As described above, by introducing the information processing system 100 in this example to a predetermined area, for example, a tourist destination, users who rent vehicles can conveniently use maintenance services such as starting the vehicle and replacing or charging the battery simply by using facial recognition without complicated procedures, allowing for a comfortable sightseeing experience. Furthermore, by using facial recognition when using a facility participating in the information processing system 100, users who rent vehicles can receive special benefits at the facility. The facility also benefits from the information processing system 100 providing users with an incentive to visit the facility, which can increase the facility's customer attraction. The operator of the information processing system 100 also benefits from obtaining big data recording the travel history and stay history of many users as tourists, allowing for the utilization of big data in further efforts to revitalize tourist destinations, such as efficient advertising. As a result, the introduction of the information processing system 100 can contribute to the revitalization of tourist destinations.

[0118] The present invention is not limited to the above-described embodiment, and various configurations or embodiments can be adopted within the scope of the gist of the present invention. [Explanation of symbols]

[0119] 100 Information Processing Systems 10 Servers 11 Facial Recognition Pre-Registration Section 12 Rental Information Registration Department 13 1st Judgment Section 14 Second Judgment Section 15 Guidance information transmission unit 16 History information generation unit 20 In-vehicle terminal 21 Vehicle-mounted transmitter 22 Vehicle-mounted receiver 23 Location information transmission unit 24 In-vehicle side display section 30 Facility terminal 31 Facility side transmitter 32 Facility side receiving unit 33 Facility display unit

Claims

1. An information processing system for providing various services to a user who rents and uses a vehicle, the information processing system comprising a server, an in-vehicle terminal mounted on a vehicle, and a facility terminal installed in a facility such as a store, the system comprising: The in-vehicle terminal an in-vehicle transmitting unit that transmits to the server in-vehicle terminal authentication information including a facial authentication image of the user captured by a predetermined image capturing means associated with the vehicle and vehicle identification information for identifying the vehicle; an in-vehicle receiving unit that receives various information from the server; The facility terminal includes: a facility side transmitting unit that transmits facility terminal authentication information to the server, the facility terminal authentication information including a face authentication image of the user captured by a predetermined imaging means provided within the facility; a facility-side receiving unit that receives various information from the server; The server a face authentication pre-registration unit that acquires a registration image showing the face of the user captured by a predetermined photographing means and user identification information for identifying the user, and performs face authentication pre-registration of the user by performing learning on a predetermined face authentication means using the registration image and the user identification information; a rental information registration unit that, when the user rents the vehicle, associates user identification information of the user with the vehicle identification information of the vehicle to be rented to the user and stores the information as rental information; a first determination unit that applies the facial authentication image included in the in-vehicle terminal authentication information received from the in-vehicle terminal to the facial authentication means to identify the user and acquire the user identification information, and that determines whether the user who has performed facial authentication on the in-vehicle terminal is the user who rents the vehicle by referring to the rental information using vehicle identification information included in the in-vehicle terminal authentication information, and transmits the determination result to the in-vehicle terminal; a second determination unit that applies the facial authentication image included in the facility terminal authentication information received from the facility terminal to the facial authentication means to identify the user and acquire the user identification information, and that uses the user identification information to refer to the rental information to determine whether the user is currently renting the vehicle and transmits the determination result to the facility terminal. An information processing system comprising:

2. The in-vehicle terminal If the determination result received from the first determination unit indicates that the user whose face is to be authenticated matches the user who is renting the vehicle, a permission signal for permitting driving of the vehicle is transmitted to a driving management means provided in the vehicle. The information processing system according to claim 1 .

3. The facility terminal includes: When the determination result received from the second determination unit indicates that the user who is the subject of face authentication is renting a vehicle, a benefit is given to the user.

3. The information processing system according to claim 1.

4. The vehicle to be rented is an electric vehicle or a hydrogen engine vehicle, At least a portion of the facility is equipped with maintenance equipment necessary to maintain the power of the vehicle; The server includes a guidance information transmitting unit that transmits guidance information for guiding the facility that includes the maintenance equipment to the vehicle-mounted terminal. The information processing system according to any one of claims 1 to 3.

5. the in-vehicle terminal includes a location information transmission unit that transmits the acquired location information of the vehicle to the server at a predetermined timing; The server includes a history information generating unit that generates movement history information of the vehicle based on the location information received from the in-vehicle terminal. The information processing system according to any one of claims 1 to 3.

6. The server records determination history information of the determination made by the second determination unit, and records the determination history information together with the movement history information as stay history information for the facility. The information processing system according to claim 5 .

7. A server in an information processing system for providing various services to a user who rents and uses a vehicle, the server comprising: an in-vehicle terminal mounted on a vehicle; and a facility terminal installed in a facility such as a store, the server comprising: a face authentication pre-registration unit that acquires a registration image showing the face of the user captured by a predetermined photographing means and user identification information for identifying the user, and performs face authentication pre-registration of the user by performing learning on a predetermined face authentication means using the registration image and the user identification information; a rental information registration unit that, when the user rents the vehicle, associates user identification information of the user with vehicle identification information of the vehicle to be rented to the user and stores the information as rental information; a first determination unit that receives from the in-vehicle terminal information for authentication of the user, the information including a facial authentication image of the user captured by a predetermined image capturing means provided in the vehicle and vehicle identification information for identifying the vehicle, applies the facial authentication image to the facial authentication means to identify the user and acquires the user identification information, and determines whether the user whose face has been authenticated on the in-vehicle terminal is the user renting the vehicle by referring to the rental information using the vehicle identification information, and transmits the determination result to the in-vehicle terminal; a second determination unit that receives, from the facility terminal, facility terminal authentication information including a facial authentication image of the user captured by a predetermined image capturing means provided within the facility, applies the facial authentication image to the facial authentication means to identify the user and acquire the user identification information, and determines whether the user is currently renting the vehicle by referring to the rental information using the user identification information and transmits the determination result to the facility terminal. A server characterized by:

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