Task outsourcing system, task outsourcing method, and task outsourcing program

Abstract

Provided are a work substitution system, method, and program that can shorten the work time by an operator to improve work efficiency and reduce human errors to enhance work reliability. 【Solution means】The work substitution system 10 includes a work history recording means 12a for recording the work history of a first work flow WF1 including a first process ST1, a process subdivision means 12b for subdividing the first work flow into a plurality of processes, a process extraction means 12c for extracting a first process executable by a computer from among the plurality of processes, a process replacement means 12d for generating a second work flow WF2 by replacing a part of the first process included in the first work flow with a second process ST2 executable by a computer, and a process execution means 12e for executing the second work flow. The process replacement means replaces a part of the processes included in the second work flow with the third process when there is a third process ST3 that is executable by a computer and has a faster execution speed than the second process.

Description

Technical Field

[0001] The present invention relates to a technology for causing a computer to perform part of a plurality of operations executed by an operator.

Background Art

[0002] Conventionally, a personal computer operation reproduction system has been proposed for automating simple operations that are repeated every time using a personal computer (see, for example, Patent Document 1).

Prior Art Documents

Patent Documents

[0003]

Patent Document 1

Summary of the Invention

Problems to be Solved by the Invention

[0004] However, in the conventional system, it has been difficult to automate part of an operation consisting of a plurality of steps.

[0005] 9]In view of such a situation, the present invention can shorten the working time of an operator and improve work efficiency by causing a computer to perform part of a plurality of operations executed by the operator, and can reduce human errors and improve the reliability of work. A work substitution system, a work substitution method, a work substitution program, And, work substitution learning model Ru is to be provided.

Means for Solving the Problems

[0006] The work substitution system according to the present invention is the work history of a first work flow including ru process (Hereinafter referred to as "worker process.") performed by an operator Information and to be a means of memory a work history recording means for recording Referencing the work history information of the first work flow, the first work flow There are two types of processes: the process performed by the worker and the process performed by the computer.A step of subdividing into, subdivision means, Multiple number of The aforementioned worker Among the steps, executable by a computer The first A step extraction means for extracting one step, and included in the first work flow multiple At least a part of the first step process To replace with a second step executable by a computer to generate a second work flow, a step replacement means for executing the second work flow possible Step execution means, and when there is a third step that is a step executable by a computer and has a faster execution speed than the second step, the step replacement means replaces a part of the steps included in the second work flow with the third step. A work substitution system characterized by this.

[0007] Also, the work substitution method according to the present invention is A method for performing work on behalf of others, wherein the computer is Executed by an operator ru process (Hereinafter referred to as "worker process.") A work history recording step for recording the work history of the first work flow including Information To to be a means of memory Record, Referencing the work history information of the first work flow, A step of subdividing the first work flow into There are two types of processes: the process performed by the worker and the process performed by the computer. Subdivision step, Multiple number of The aforementioned worker Among the steps, executable by a computer The first A step extraction step for extracting one step, and included in the first work flow multiple At least a part of the first step process To replace with a second step executable by a computer to generate a second work flow, a step replacement step for executing the second work flow possible Step execution step, and At least it is feasible, In the step replacement step, when there is a third step that is a step executable by a computer and has a faster execution speed than the second step, a part of the steps included in the second work flow is replaced with the third step. A work substitution method characterized by this.

[0008] Also, the work substitution program according to the present invention causes a computer to be executed by an operator ru Process (Hereinafter referred to as "worker process.") The work history of the first work flow including Information is to be a means of memory recorded by a work history recording means, Referencing the work history information of the first work flow, The first work flow is There are two types of processes: the process performed by the worker and the process performed by the computer. subdivided into a process subdivision means, Multiple number of The aforementioned worker From among the processes, a process extraction means for extracting one process executable by a computer The first and a process replacement means for generating a second work flow by replacing at least a part of the first process included in the first work flow with a second process executable by a computer, and executing the second work flow multiple At least a part of the first process process is replaced with a second process executable by a computer to generate a second work flow, and the second work flow is executed possible Function as a process execution means, and when there is a third process that is a process executable by a computer and has a faster execution speed than the second process, the process replacement means replaces a part of the processes included in the second work flow with the third process. A work substitution program characterized by that.

Effect of the Invention

[0011] According to the work substitution system, work substitution method, work substitution program, work substitution learning model, and work substitution generation AI according to the present invention, by having a computer substitute for a part of a plurality of works executed by a worker, the work time by the worker can be shortened and the work can be made more efficient. At the same time, it is possible to reduce human errors and improve the reliability of the work, and an excellent effect can be obtained.

Brief Description of the Drawings

[0012] 6] [Figure 1] It is an outline view showing the outline of the work substitution system 10 according to the present embodiment. [Figure 2] It is a system configuration diagram showing a configuration example of the work substitution system 10 according to the present embodiment. [Figure 3] ​​(a) It is a diagram showing an example of the work history of an operator executed on the external terminal 14. (b) It is a diagram showing an example of email A viewed by the operator during work. (c) It is a diagram showing an example of website C viewed by the operator during work. [Figure 4] (a) It is a diagram showing an example of the first work flow WF1 subdivided by the process subdivision means 12b. (b) It is a diagram showing an example of the second work flow WF2 generated by the process replacement means 12d. (c) It is a diagram showing an example of the second work flow WF2 in which the second process ST2 is replaced by the third process ST3 by the process replacement means 12d.

Embodiments for Carrying Out the Invention

[0013] Hereinafter, the work proxy system 10 according to the embodiment of the present invention will be described with reference to the drawings.

[0014] <Overview of the System> First, the overview of the work proxy system 10 according to the present embodiment will be described with reference to FIG. 1. FIG. 1 is a schematic diagram showing the overview of the work proxy system 10 according to the present embodiment.

[0015] The work proxy system 10 includes a work history recording means 12a for recording the work history of the first work flow WF1 including the first process ST1 executed by an operator, a process subdivision means 12b for subdividing the first work flow WF1 into a plurality of processes, a process extraction means 12c for extracting the first process ST1 executable by a computer from among the plurality of processes, a process replacement means 12d for generating a second work flow WF2 by replacing at least a part of the first process ST1 included in the first work flow WF1 with a second process ST2 executable by a computer, and a process execution means 12e for executing the second work flow WF2. The process replacement means 12d replaces a part of the processes included in the second work flow WF2 with the third process ST3 when there is a third process ST3 that is executable by a computer and has a higher execution speed than the second process ST2. The system is characterized by this.

[0016] According to the work delegation system 10, by having a computer perform part of a plurality of tasks executed by an operator, it is possible to shorten the working hours of the operator, improve work efficiency, reduce human errors, and enhance work reliability. In addition, since a process with a relatively slow execution speed can be replaced with a process with a relatively fast execution speed and executed, work efficiency can be continuously improved.

[0017] Note that an imaging unit 12f for imaging the state of work by the operator may be provided, and the work history recording unit 12a may be configured to record the work history of the first work flow WF1 based on the image information imaged by the imaging unit 12f.

[0018] With such a configuration, the accuracy of the work history of the first work flow can be improved, the work of the operator can be analyzed in more detail, and furthermore, the working hours of the operator can be shortened and work efficiency can be improved.

[0019] <Configuration example of the system> Next, a configuration example of the work delegation system 10 according to the present embodiment will be described using FIG. 2. FIG. 2 is a system configuration diagram showing a configuration example of the work delegation system 10 according to the present embodiment.

[0020] The work delegation system 10 can be configured to include, for example, a system terminal 12 that controls the entire system, and an external terminal 14 that is communicably connected to the system terminal 12 via a network NW.

[0021] The system terminal 12 is a terminal that controls the entire work delegation system 10, and is composed of a conventionally known server, personal computer, or the like. In this example, the system terminal 12 is composed of one server, but it may be composed of a plurality of servers, personal computers, or the like. The hardware configuration of the system terminal 12 and the programs executed by the system terminal 12 will be described later.

[0022] External terminals 14 are terminals used by workers performing specific tasks and consist of servers, personal computers, smartphones, etc., located in or outside of Japan.

[0023] The network NW is a line that allows system terminal 12 and external terminal 14 to communicate with each other, and is typically composed of a WAN (Wide Area Network), also known as the Internet. The network NW may be wired or wireless, may be a LAN (Local Area Network), may be a dedicated line such as a VPN (Virtual Private Network), or may be a combination of these lines.

[0024] <System Terminal / Hardware Configuration Example> Next, we will describe an example of the hardware configuration of system terminal 12.

[0025] As shown in Figure 2, the system terminal 12 is configured to include, for example, a CPU 21, and a ROM 22, RAM 23, external storage drive 25, storage device 26, input device 27, display device 28, communication unit 29, imaging means 12f, etc., all connected to the CPU 21 via a bus.

[0026] The CPU 21 is a control means that controls the entire system terminal 12, and performs processes such as executing application programs and operating systems (OS) stored in ROM 22 and storage devices 26, and storing data and files necessary for program execution in RAM 23 and storage devices 26.

[0027] ROM22 is a storage means for storing basic I / O programs and various data, and is composed of, for example, PROM, flash memory, etc. RAM23 is a storage means for temporarily storing data, and is composed of, for example, SDRAM, DRAM, etc. External storage drive25 is a control means that can read and write data to recording media 24 such as magnetic tape, DVD, etc., and is composed of, for example, magnetic tape storage, DVD drive, etc.

[0028] The storage device 26 is a storage means for storing application programs, the OS, control programs, related programs, various information, etc., and is composed of, for example, a hard disk drive (HDD), a solid-state drive (SDD), etc. The input device 27 is for inputting commands (instructions), etc., to the system terminal 12, and is composed of, for example, a keyboard, a pointing device (mouse, etc.), a touch panel, etc.

[0029] The display device 28 displays commands input by the input device 27, the response output of the system terminal 12 to those commands, and various other displays, and is composed of, for example, a liquid crystal display, plasma display, organic EL, etc. The communication unit 29 is a control means that controls communication with external terminals 14, etc. via the network NW, and is composed of, for example, a communication card, etc.

[0030] The imaging means 12f is a means for capturing images of the worker's work, and is composed of, for example, a camera installed near the external terminal 14 or a built-in camera in the external terminal 14.

[0031] <Management terminal / function> Next, we will explain the functions of the system terminal 12.

[0032] The storage device 26 of the system terminal 12 stores a program (work delegation program) that causes the system terminal 12 to function as a work history recording means 12a, a process subdivision means 12b, a process extraction means 12c, a process replacement means 12d, and a process execution means 12e.

[0033] <Management terminal / functions / means of recording work history> Next, the work history recording means 12a will be described.

[0034] The work history recording means 12a is a means for recording the work history of the first work flow WF1, which includes the first process ST1 performed by the worker. In this example, it consists of a program stored in the storage device 26 of the system terminal 12, a program installed on the external terminal 14, and so on.

[0035] The work history recording means 12a starts recording various operations and actions on the external terminal 14 (such as the operator's operation log and the CPU operation log of the external terminal 14) when the conditions for starting work history recording are met on the external terminal 14. The conditions for starting work history recording include when the power of the external terminal 14 is turned ON, when an instruction to start recording work history is given on the external terminal 14, when the system terminal 12 instructs the external terminal 14 to start recording work history, and when a specific task is started.

[0036] Next, when the conditions for ending work history recording are met at the external terminal 14, the work history recording means 12a terminates the recording of various operations and actions at the external terminal 14, acquires all records from the start to the end of work history recording as the work history of the first work flow WF1, and stores the acquired work history of the first work flow WF1 in the storage device 26. The conditions for ending work history recording include when the power of the external terminal 14 is turned off, when the external terminal 14 is instructed to end work history recording, when the system terminal 12 instructs the external terminal 14 to end work history recording, and when a specific task is completed.

[0037] Figure 3(a) shows an example of the work history of tasks performed on the external terminal 14, Figure 3(b) shows an example of email A viewed by the worker during the task, and Figure 3(c) shows an example of website C viewed by the worker during the task.

[0038] For example, when the operations (Step 1) to (Step 12) shown in Figure 3(a) are performed, the work history recording means 12a starts recording various operations and actions on the external terminal 14 as (Step 1) because the worker double-clicked the mailer shortcut on the external terminal 14 (the condition for starting work history recording on the external terminal 14 was met).

[0039] Subsequently, on the external terminal 14, (Step 2) the mailer is launched by the external terminal 14, (Step 3) email A received from customer A is selected by the worker, (Step 4) the text of email A (see Figure 3(b)) is displayed on the external terminal 14, (Step 5) link B in email A is clicked by the worker, and (Step 6) the browser is launched on the external terminal 14 and the website C specified by link B (see Figure 3(c)) is displayed.

[0040] Next, on the external terminal 14, (step 7) the worker clicks link D for invoice 1 on website C, (step 8) invoice 1 is downloaded by the external terminal 14, (step 9) the worker clicks link E for invoice 2 on website C, (step 10) invoice 2 is downloaded by the external terminal 14, (step 11) the worker clicks link F for invoice 2, and (step 12) invoice 3 is downloaded by the external terminal 14.

[0041] In this example, of (Process 1) to (Process 12), (Process 1), (Process 3), (Process 5), (Process 7), (Process 9), and (Process 11) correspond to the first process ST1, which is performed by a worker (human) (not by a computer), while the other processes correspond to processes that are performed by an external terminal 14 (computer) (automatically without human intervention).

[0042] Next, the work history recording means 12a, upon receiving an instruction to end the recording of the work history by operating a specific key on the external terminal 14 (the condition for ending the recording of the work history has been met on the external terminal 14), terminates the recording of various operations and actions on the external terminal 14 and stores the work history from the start to the end of recording (in this example, data showing the work history from (step 1) to (step 12)) in the storage device 26 as the work history of the first work flow WF1.

[0043] <Management terminal / function / process subdivision means> Next, the process subdivision means 12b will be described.

[0044] The process subdivision means 12b is a means for subdividing the processes included in the first work flow WF1 into multiple processes, and in this example, it is composed of a program or the like stored in the storage device 26 of the system terminal 12.

[0045] Figure 4(a) shows an example of the first work flow WF1 subdivided by the process subdivision means 12b. In Figure 4, "terminal" refers to the external terminal 14.

[0046] The process subdivision means 12b refers to the work history (data showing the work history of (process 1) to (process 12)) stored in the memory device 26, and in this example, the work history of (process 1) to (process 12) is subdivided into six processes, process a to process f.

[0047] Process a consists of two steps: Step 1 (worker: double-click the mailer shortcut) and Step 2 (external terminal 14: launch the mailer). Process b consists of two steps: Step 3 (worker: select email A received from client A) and Step 4 (external terminal 14: display the text of email A). Process c consists of two steps: Step 5 (worker: click link B in email A) and Step 6 (external terminal 14: launch the browser and display website C specified by link B).

[0048] Process d consists of two steps: process 7 (worker: clicks link D for invoice 1 on website C) and process 8 (external terminal 14: downloads invoice 1). Process e consists of two steps: process 9 (worker: clicks link E for invoice 2 on website C) and process 10 (external terminal 14: downloads invoice 2). Process f consists of two steps: process 11 (worker: clicks link F for invoice 3 on website C) and process 12 (external terminal 14: downloads invoice 3).

[0049] The process subdivision means 12b stores the subdivided processes a to f in the storage device 26 as the work history of the first work flow WF1.

[0050] <Management terminal / Function / Process extraction method> Next, the process extraction means 12c will be described.

[0051] The process extraction means 12c is a means for extracting a first process ST1 that can be executed by a computer from among multiple processes, and in this example, it is composed of a program or the like stored in the storage device 26 of the system terminal 12.

[0052] For example, in the example shown in Figure 4(a), the process extraction means 12c refers to processes d and e stored in the storage device 26, determines that process 9 (worker: clicks link E for invoice 2 on website C), which constitutes process e, is a process that is executed after process 7 (worker: clicks link D for invoice 1 on website C), which constitutes process d, and is the first process ST1 that can be executed by the computer, and stores process 9 in the storage device 26 as the first process ST1 that can be executed by the computer.

[0053] Next, the process extraction means 12c refers to processes e and f stored in the storage device 26 and determines that process 11 (worker: clicks link F for invoice 3 on website C), which constitutes process f, is a process that is executed in relation to process 7 (worker: clicks link E for invoice 2 on website C), which constitutes process e, and is a process that can be executed by a computer. The means then stores process 11 in the storage device 26 as the first process ST1 that can be executed by a computer.

[0054] <Management terminal / function / process replacement means> Next, the process substitution means 12d will be described.

[0055] The process substitution means 12d is a means for generating a second work flow WF2 by replacing at least a portion of the first process ST1 included in the first work flow WF1 with a second process ST2 that can be executed by a computer. In this example, it is composed of a program or the like stored in the storage device 26 of the system terminal 12.

[0056] Figure 4(b) shows an example of a second work flow WF2 generated by the process substitution means 12d.

[0057] For example, the process substitution means 12d replaces process 9 (worker: clicks link E for invoice 2 on website C) of process e, which it has determined to be a process that can be executed by the computer, with process 9 (external terminal 14: clicks link E for invoice 2 on website C) that is executed by the computer, and stores the combination of process 9 (terminal) and process 10 (terminal) in the storage device 26 as process e' of the second work flow WF2.

[0058] Furthermore, the process substitution means 12d replaces process 11 (worker: clicks link F for invoice 3 on website C) of process f, which it has determined to be a process that can be executed by the computer, with process 11 (external terminal 14: clicks link F for invoice 3 on website C) that is executed by the computer, and stores the combination of process 11 (terminal) and process 12 (terminal) in the storage device 26 as process f' of the second work flow WF2.

[0059] Furthermore, if there is a third process ST3 that can be executed by a computer and has a faster execution speed than the second process ST2, the process substitution means 12d replaces a part of the process in the second work flow WF2 with the third process ST3.

[0060] Figure 4(c) shows an example of a second work flow WF2 in which the second process ST2 is replaced by the third process ST3 by the process substitution means 12d.

[0061] For example, consider the case where the process substitution means 12d, in the process of replacing the first process ST1 with the second process ST2, refers to a plurality of processes stored in the memory device 26, searches whether there are any processes related to the first process ST1 or the second process ST2, and finds process d' as a related process.

[0062] This process d' consists of two steps: process 7 (worker: clicks link D for invoice 1 on website C) and process 8 (external terminal 14: downloads invoices 1 to claim 3 in one go). Part of the second workflow WF2 (in this example, process 8 of process d, processes 9 and 10 of process e', and processes 11 and 12 of process f') can be replaced by the third process ST3 (in this example, process 8 of process d').

[0063] Therefore, if the process substitution means 12d determines that the third process ST3 (process 8 of process d') is faster to execute than a part of the second work flow WF2 (process 8 of process d, processes 9 and 10 of process e', and processes 11 and 12 of process f'), it replaces a part of the second work flow WF2 (process 8 of process d, processes 9 and 10 of process e', and processes 11 and 12 of process f') with the third process ST3 (process 8 of process d'), updates the processes included in the second work flow WF2, and stores them in the storage device 26.

[0064] <Management terminal / Function / Process execution means> Next, the process execution means 12e will be described.

[0065] The process execution means 12e is a means for executing the second work flow WF2, and in this example, it is composed of a program or the like stored in the storage device 26 of the system terminal 12.

[0066] The process execution means 12e executes a process according to a second work flow WF2 stored in the storage device 26 in response to a request from the external terminal 14.

[0067] For example, if the second workflow WF2 shown in Figure 4(b) is stored in the storage device 26, then, in response to a request from the external terminal 14, steps a to d and steps e' to f' of the second workflow WF2 are executed in that order.

[0068] In this example, processes e and f, which were previously performed by workers, can be replaced with processes e' and f', which are performed by a computer. This reduces the time required for workers to perform these tasks, improves efficiency, and reduces human error, thereby increasing the reliability of the work.

[0069] Furthermore, if, for example, the second work flow WF2 shown in Figure 4(c) is stored in the storage device 26, the process substitution means 12d will execute steps a to c and step d' of the second work flow WF2 in that order in response to a request from the external terminal 14.

[0070] According to this example, since the steps e' and f' that were executed by the computer can be replaced with the faster-executing step d' and executed, the work can be continuously streamlined.

[0071] <Work proxy system / Summary> As described above, the work proxy system according to this embodiment (for example, the work proxy system 10 shown in FIGS. 1 and 2) includes a work history recording means (for example, the work history recording means 12a shown in FIGS. 1 and 2) that records the work history of a first work flow (for example, the first work flow WF1 shown in FIGS. 1 and 2) including a first step (for example, the first step ST1 shown in FIGS. 1 and 2) executed by an operator, a step subdivision means (for example, the step subdivision means 12b shown in FIGS. 1 and 2) that subdivides the first work flow into a plurality of steps, a step extraction means (for example, the step extraction means 12c shown in FIGS. 1 and 2) that extracts the first step that can be executed by a computer from among the plurality of steps, a step replacement means (for example, the step replacement means 12d shown in FIGS. 1 and 2) that generates a second work flow (for example, the second work flow WF2 shown in FIGS. 1 and 2) by replacing at least a part of the first step included in the first work flow with a second step (for example, the second step ST2 shown in FIGS. 1 and 2) that can be executed by a computer, and a step execution means (for example, the step execution means 12e shown in FIGS. 1 and 2) that executes the second work flow, and the step replacement means replaces a part of the steps included in the second work flow with the third step (for example, the third step ST3 shown in FIGS. 1 and 2) that is a step executable by a computer and has a faster execution speed than the second step. A work proxy system characterized by this.

[0072] According to the work automation system of this embodiment, by having a computer perform some of the tasks that would normally be performed by a worker, the time required for the worker to perform the tasks can be reduced, improving work efficiency and reducing human error, thereby increasing the reliability of the work. Furthermore, since relatively slow processes can be replaced with relatively fast processes, work efficiency can be continuously improved.

[0073] Furthermore, the process extraction means and the process replacement means may include a work substitution model, which is a learning model or a generating AI that has been trained to take the first work flow as input and output the second work flow, and the process subdivision means may input the first work flow into the work substitution model and cause the work substitution model to output the second work flow.

[0074] Furthermore, the system may include an imaging means (for example, the imaging means 12f shown in Figures 1 and 2) for capturing images of the worker's work, and the work history recording means may record the work history of the first work flow based on the image information captured by the imaging means.

[0075] With this configuration, the accuracy of the work history in the first workflow can be improved, allowing for a more detailed analysis of the worker's work, and further reducing the time the worker spends on tasks, thus improving work efficiency.

[0076] Furthermore, the work delegation method according to this embodiment (for example, the method executed by the work delegation system 10 shown in Figures 1 and 2) includes: a work history recording step (for example, a process executed by the work history recording means 12a shown in Figures 1 and 2) that records the work history of a first work flow (for example, a first work flow WF1 shown in Figures 1 and 2) that includes a first step (for example, a first step ST1 shown in Figures 1 and 2) executed by an operator; a process subdivision step (for example, a process executed by the process subdivision means 12b shown in Figures 1 and 2) that subdivides the first work flow into a plurality of steps; a process extraction step (for example, a process executed by the process extraction means 12c shown in Figures 1 and 2) that extracts the first step that can be executed by a computer from among the plurality of steps; and the first work flow included The work substitution method comprises a process substitution step (for example, a process performed by the process substitution means 12d shown in Figures 1 and 2) that generates a second work flow (for example, a second work flow WF2 shown in Figures 1 and 2) by replacing at least a part of the first process with a second process that can be executed by a computer (for example, a second process ST2 shown in Figures 1 and 2), and a process execution step (for example, a process performed by the process execution means 12e shown in Figures 1 and 2) that executes the second work flow, wherein the process substitution means replaces a part of the process included in the second work flow with the third process (for example, a third process ST3 shown in Figures 1 and 2) that can be executed by a computer and has a faster execution speed than the second process.

[0077] According to the work automation method of this embodiment, by having a computer perform some of the tasks that would normally be performed by an operator, the time required for the operator to perform the tasks can be reduced, improving work efficiency and reducing human error, thereby increasing the reliability of the work. Furthermore, since relatively slow processes can be replaced with relatively fast processes, work efficiency can be continuously improved.

[0078] Furthermore, in this embodiment, the work delegation program (for example, the program executed by the work delegation system 10 shown in Figures 1 and 2) includes a work history recording means (for example, the work history recording means 12a shown in Figures 1 and 2) that records the work history of a first work flow (for example, the first work flow WF1 shown in Figures 1 and 2) that includes a first process (for example, the first process ST1 shown in Figures 1 and 2) executed by a worker, a process subdivision means (for example, the process subdivision means 12b shown in Figures 1 and 2) that subdivides the first work flow into a plurality of processes, a process extraction means (for example, the process extraction means 12c shown in Figures 1 and 2) that extracts the first process that can be executed by the computer from among the plurality of processes, and the first work flow The work-out program is characterized by having a process replacement means (e.g., process replacement means 12d shown in Figures 1 and 2) that replaces at least a part of the first process with a second process that can be executed by a computer (e.g., the second process ST2 shown in Figures 1 and 2) to generate a second work flow (e.g., the second work flow WF2 shown in Figures 1 and 2), and a process execution means (e.g., process execution means 12e shown in Figures 1 and 2) that executes the second work flow, wherein the process replacement means replaces a part of the process included in the second work flow with the third process when there is a third process that can be executed by a computer and has a faster execution speed than the second process (e.g., the third process ST3 shown in Figures 1 and 2).

[0079] According to the work automation program of this embodiment, by having a computer perform some of the tasks that would normally be performed by an operator, the time required for the operator to perform the tasks can be reduced, improving work efficiency and reducing human error, thereby increasing the reliability of the work. Furthermore, since relatively slow processes can be replaced with relatively fast processes, work efficiency can be continuously improved.

[0080] Furthermore, the work-delegating learning model according to this embodiment (for example, the processes executed by the process extraction means 12c and process replacement means 12d shown in Figures 1 and 2) is characterized in that it takes as input a work flow that includes a first process (for example, the first process ST1 shown in Figures 1 and 2) executed by an operator, and is subdivided into a plurality of processes, and extracts the first process that can be executed by a computer from the plurality of processes, replaces at least a part of the first process included in the first work flow with a second process (for example, the second process ST2 shown in Figures 1 and 2) that can be executed by a computer to generate a second work flow (for example, the second work flow WF2 shown in Figures 1 and 2), and provides as training data a third process (for example, the third process ST3 shown in Figures 1 and 2) that can be executed by a computer and has a faster execution speed than the second process, and causes the computer to function to replace a part of the process included in the second work flow with the third process.

[0081] According to the learning model of the task-delegating system of this embodiment, by having a computer perform some of the tasks that would normally be performed by a worker, the time required for the worker to perform the task can be reduced, improving work efficiency and reducing human error, thereby increasing the reliability of the work. Furthermore, since relatively slow processes can be replaced with relatively fast processes, work efficiency can be continuously improved.

[0082] Furthermore, the work-substitute generation AI according to this embodiment (for example, the processing performed by the process extraction means 12c and process replacement means 12d shown in Figures 1 and 2) is characterized in that it takes as input a work flow that includes a first process (for example, the first process ST1 shown in Figures 1 and 2) performed by an operator, and is subdivided into a plurality of processes, and extracts the first process that can be executed by a computer from among the plurality of processes, and replaces at least a part of the first process included in the first work flow with a second process (for example, the second process ST2 shown in Figures 1 and 2) that can be executed by a computer to generate a second work flow (for example, the second work flow WF2 shown in Figures 1 and 2), and if there is a third process that can be executed by a computer and has a faster execution speed than the second process, it causes the computer to function to replace a part of the process included in the second work flow with the third process (for example, the third process ST3 shown in Figures 1 and 2).

[0083] The generation AI provided in the work automation system according to this embodiment allows for the automation of some of the tasks performed by workers by having the computer perform those tasks, thereby reducing the time workers spend on the tasks and improving work efficiency, as well as reducing human error and increasing the reliability of the work. Furthermore, since it is possible to replace relatively slow processes with relatively fast processes, work efficiency can be continuously improved.

[0084] It should be noted that the work-out system, work-out method, work-out program, and work-out generation AI according to the present invention are not limited to the embodiments described above, and various modifications can be made without departing from the spirit of the present invention.

[0085] Therefore, for example, in the above embodiment, an example is shown in which the process extraction means 12c and the process replacement means 12d are configured as a program (generation AI module) included in the work substitution system 10. However, the corresponding program may be implemented on a single server (generation AI server), and the generation AI server and the system terminal 12 may be connected to each other via the network NW so as to be communicable, thereby constituting the work substitution system 10.

[0086] Also, an example is shown in which the process extraction means 12c and the process replacement means 12d are configured as a program (learning model) included in the work substitution system 10. However, the corresponding program may be implemented on a single server (learning model), and the learning model server and the system terminal 12 may be connected to each other via the network NW so as to be communicable, thereby constituting the work substitution system 10.

Industrial Applicability

[0087] The work substitution system, work substitution method, work substitution program, and work substitution generation AI according to the present invention can be widely applied to various fields as a cloud service (SaaS).

Explanation of Signs

[0088] 10 Work substitution system 12 System terminal 12a Work history recording means 12b Process subdivision means 12c Process extraction means 12d Process replacement means 12e Process execution means 12f Imaging means 14 External terminal 21 CPU 22 ROM 23 RAM 24 Recording medium 25 External storage drive 26 Storage device 27 Input device 28 Display device 29 Communication unit NW Network WF1 First Workflow WF2 Second Business Flow ST1 First Process ST2 Second process ST3 Third Process

Claims

1. A work history recording means for recording information on the work history of a first work flow including a process executed by an operator (hereinafter referred to as “operator process”) in a storage means; A process subdivision means for referring to the information on the work history of the first work flow and subdividing the first work flow into two types of processes, namely, the operator process and a process executed by a computer; A process extraction means for extracting a first process executable by a computer from among a plurality of the operator processes; A process replacement means for replacing at least a part of a plurality of the first processes included in the first work flow with a second process executable by a computer to generate a second work flow; A process execution means for executing the second work flow, and when there is a third process that is executable by a computer and has a faster execution speed than the second process, the process replacement means replaces a part of the processes included in the second work flow with the third process. A work substitution system characterized by the above.

2. In the work substitution system according to Claim 1, the process extraction means and the process replacement means include a work substitution model that is a learning model or a generative AI learned to be capable of inputting the first work flow and outputting the second work flow, and the process subdivision means inputs the first work flow into the work substitution model and causes the work substitution model to output the second work flow. A work substitution system characterized by the above.

3. In the work substitution system according to Claim 1 or 2, when there is an instruction to end the recording of the work history from a terminal used by the operator, the work history recording means records information on the work history of the first work flow including the operator process in the storage means based on image information captured by an imaging means that captures the state of work by the operator. A work substitution system characterized by the above.

4. A work substitution method executed by a computer, wherein the computer performs a work history recording step of recording information on the work history of a first work flow including a process executed by an operator (hereinafter referred to as “operator process”) in a storage means; A process subdivision step is performed by referring to the work history information of the first work flow and subdividing the first work flow into two types of processes: the worker process and the process executed by the computer. A process extraction step of extracting a first process that can be executed by a computer from among multiple worker processes, A process substitution step that generates a second work flow by replacing at least some of the steps of the multiple first steps included in the first work flow with a second step that can be executed by a computer, The second workflow described above includes an executable process execution step, and is capable of executing at least the following: The process substitution step replaces a portion of the process included in the second workflow with the third process if there is a third process that can be executed by a computer and is faster than the second process. A method for performing work on behalf of others, characterized by the following features.

5. In the work outsourcing method described in claim 4, The work history recording step, when the terminal used by the worker instructs the end of recording the work history, records information of the work history of the first work flow, including the worker's process, in the storage means based on image information captured by the imaging means that captures images of the worker's work. A method for performing work on behalf of others, characterized by the following features.

6. Computers, A work history recording means records information of the work history of a first work flow, which includes processes performed by an operator (hereinafter referred to as "operator processes"), in a storage means. A process subdivision means that refers to the work history information of the first work flow and subdivides the first work flow into two types of processes: the worker process and the process executed by the computer. A process extraction means for extracting a first process that can be executed by a computer from among a plurality of worker processes, A process substitution means for generating a second work flow by replacing at least some of the steps of the multiple first steps included in the first work flow with a second step that can be executed by a computer, The second workflow described above is made to function as an executable process execution means, The process substitution means replaces a portion of the process included in the second workflow with the third process if there is a third process that can be executed by a computer and has a faster execution speed than the second process. A task outsourcing program characterized by the following features.

7. In the task-delegating program described in claim 6, When the worker receives an instruction from the terminal used by the worker to end the recording of the work history, the work history recording means records information of the first work flow, including the worker's process, in the storage means based on image information captured by the imaging means that captures images of the worker's work. A task outsourcing program characterized by the following features.

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