Information processing device and information processing method

Abstract

To improve the quality of service. [Solution] The information processing device 1 has a service control unit 132 that connects an operator terminal 3 used by a service provider that provides a service corresponding to a service ID to a facility terminal 2 in a communicable manner and causes the service provider to provide services to users of the facility terminal 2; a storage control unit 133 that stores service history information indicating the content of the services provided to the user, associating it with the service ID and user ID in a storage unit; a receiving unit 134 that receives from the facility terminal 2 or the operator terminal 3 the service history information to be transmitted and destination information indicating the destination to which the service history information to be transmitted is to be sent, from among the service history information associated with the user ID of the user; and a transmitting unit 135 that transmits the service history information to be transmitted to the destination indicated by the received destination information.

Description

Technical Field

[0001] The present invention relates to an information processing apparatus and an information processing method.

Background Art

[0002] Conventionally, terminals used for users to utilize various services are installed in stores such as convenience stores, and services for making online calls to customers using the terminals have been provided (for example, refer to Patent Document 1).

Prior Art Documents

Patent Documents

[0003]

Patent Document 1

Summary of the Invention

Problems to be Solved by the Invention

[0004] When providing a service, it is required that the service provider understand the customer's desires and the customer's state and improve the quality of the service.

[0005] Therefore, the present invention has been made in view of these points, and an object thereof is to improve the quality of the service.

Means for Solving the Problems

[0006] An information processing apparatus according to a first aspect of the present invention includes: an acquisition unit that acquires user identification information for identifying a user using a facility terminal installed in a facility, and service identification information from the facility terminal for identifying a service that the user receives via the facility terminal; a service control unit that connects a service provider terminal used by a service provider that provides the service corresponding to the service identification information to the facility terminal in a communicative manner, and causes the service provider to provide the service to the user; a storage control unit that stores service history information indicating the content of the service provided to the user, the service identification information and the user identification information in association in a storage unit; a reception unit that receives from the facility terminal or the service provider terminal, among the service history information associated with the user identification information acquired by the acquisition unit, service history information to be transmitted and destination information indicating the destination to which the service history information to be transmitted is to be transmitted; and a transmission unit that transmits the service history information to be transmitted to the destination indicated by the destination information received by the reception unit.

[0007] The storage control unit stores in the storage unit service history information indicating the content of the service provided to the user, history identification information for identifying the service history information, and the service identification information and user identification information in association with each other. The receiving unit may receive the service history information to be transmitted by transmitting the history identification information associated with the user identification information acquired by the acquisition unit to the facility terminal or the business operator terminal, and by accepting the selection of the history identification information from the facility terminal or the business operator terminal.

[0008] The storage control unit stores in the storage unit service history information indicating the content of the service provided to the user, date and time information indicating the date and time the service was provided, the service identification information and the user identification information in association with each other. The receiving unit transmits the history identification information and the date and time information associated with the user identification information acquired by the acquisition unit to the facility terminal or the business operator terminal, and may accept the selection of the history identification information from the facility terminal or the business operator terminal.

[0009] The reception unit may accept at least one of the multiple service providers capable of providing services to the facility terminal and the user as the destination for transmission. The receiving unit may accept a different business operator as the recipient of the transmission, from the business operator that provided the service indicated in the service history information to be transmitted. The receiving unit may accept as the recipient a business operator that provides other services that are pre-associated with the service indicated by the service history information to be transmitted.

[0010] The receiving unit may receive the service history information to be transmitted and the destination information while the service control unit is having a service provider that provides the service corresponding to the service identification information provide the service to the user, and the transmitting unit may transmit the service history information to be transmitted to the destination indicated by the destination information in response to receiving the service history information to be transmitted and the destination information.

[0011] The receiving unit may accept the destination indicated by the destination information pre-associated with the user identification information as the destination for the service history information to be transmitted.

[0012] When the receiving unit receives the service history information to be transmitted and the destination information, it may ask the service provider that provides the service indicated by the service history information to be transmitted whether it authorizes the transmission of the service history information to the destination indicated by the destination information. If the transmitting unit receives permission from the receiving unit to transmit to the destination, it may transmit the service history information to the destination.

[0013] The storage control unit stores in the storage unit service history information indicating the content of the service provided to the user, date and time information indicating the date and time the service was provided, the service identification information and the user identification information in association with each other. The transmission unit may transmit the service history information to be transmitted to the destination indicated by the destination information received by the reception unit, provided that the date and time indicated by the date and time information corresponding to the service history information to be transmitted is within the permitted provision period set for the service corresponding to the service history information to be transmitted.

[0014] A second aspect of the present invention relates to an information processing method comprising the steps of: acquiring user identification information for identifying a user using a facility terminal installed in a facility, which is executed by a computer; acquiring service identification information from the facility terminal for identifying a service that the user receives through the facility terminal; connecting a business operator terminal used by a business operator providing the service corresponding to the service identification information to the facility terminal in a communicative manner, and causing the business operator to provide the service to the user; storing service history information indicating the content of the service provided to the user, the service identification information and the user identification information in association with each other in a storage unit; receiving from the facility terminal or the business operator terminal service history information associated with the acquired user identification information, service history information to be transmitted and destination information indicating the destination of the service history information to be transmitted; and transmitting the service history information to be transmitted to the destination indicated by the received destination information. [Effects of the Invention]

[0015] The present invention has the effect of improving the quality of services. [Brief explanation of the drawing]

[0016] [Figure 1] This is a diagram illustrating the overview of an information processing device. [Figure 2]It is a diagram showing the functional configuration of an information processing apparatus. [Figure 3] It is a diagram showing an example of a screen for service selection. [Figure 4] It is an example showing an example of a video call carried out in the selected service. [Figure 5] It is a diagram showing an example of user-specific service history information. [Figure 6] It is a diagram showing an example of a history information selection screen. [Figure 7] It is a diagram showing an example of a transmission / reception screen. [Figure 8] It is a flowchart showing the processing flow of the information processing apparatus. [Mode for Carrying Out the Invention]

[0017] [Overview of Information Processing Apparatus 1] FIG. 1 is a diagram for explaining the overview of the information processing apparatus 1. The information processing apparatus 1 is communicably connected to a facility terminal 2 used by a user installed in a facility such as a convenience store and an operator terminal 3 used by an operator who provides a predetermined service to the user. The information processing apparatus 1 is a computer for providing a predetermined service to a user using the facility terminal 2 by an operator using the operator terminal 3.

[0018] The predetermined service is, for example, at least any one of a smartphone service that enables procedures such as those for a smartphone, an electricity / gas service that enables procedures such as electricity, gas, and the Internet, a financial service that enables consultations such as financing, a healthcare service that enables consultations regarding health, and a life consultation service that enables consultations regarding daily life.

[0019] First, when a user performs an operation on facility terminal 2 to start using a specified service, facility terminal 2 sends a connection request to operator terminal 3A, which is used by the operator providing the specified service. The connection request includes a service ID as service identification information to identify the service. Here, the specified service is assumed to be a medical service, such as medical diagnosis, provided by business operator A, which belongs to the healthcare service.

[0020] When the information processing device 1 receives the connection request (Figure 1 (1)), it sends a connection request to the operator terminal 3A (Figure 1 (2)), and starts a call session between the facility terminal 2 and the operator terminal 3A. As a result, the operator at the operator terminal 3A provides the user with a predetermined service (Figure 1 (3)).

[0021] The information processing device 1 stores in its storage unit (Figure 1 (4)) a user ID obtained in advance from the facility terminal 2 or a user terminal (not shown) owned by the user, a service ID included in the connection request, and service history information indicating the content of the service provided to the user, in association with each other. The user ID is, for example, an ID issued to a user who has registered to use the facility terminal 2, or an ID issued to a user by a business partner that has partnered with the provider of the facility terminal 2.

[0022] Subsequently, the information processing device 1 receives a request from the facility terminal 2 to transmit service history information, which includes the service history information to be transmitted and destination information indicating the destination of the service history information to be transmitted, from among the service history information associated with the user ID (Figure 1, (5)).

[0023] The recipient of the information is, for example, a healthcare service that provides medication guidance to a patient based on a prescription issued during a medical diagnosis, provided by service provider B. The service history information to be transmitted is, for example, service history information for a medical diagnosis.

[0024] The information processing device 1 transmits the service history information to be transmitted to the destination indicated by the destination information included in the received transmission request (Figure 1, (6)). In this way, the operator of service provider B, which provides medication guidance services, can confirm the medical diagnosis performed on the customer and provide services after understanding the customer's condition. As a result, the information processing device 1 can improve the quality of service.

[0025] [Functional configuration of the information processing device 1] Next, the functional configuration of the information processing device 1 will be described. Figure 2 is a diagram showing the functional configuration of the information processing device 1. The information processing device 1 includes a communication unit 11, a storage unit 12, and a control unit 13.

[0026] The communication unit 11 is a communication interface for sending and receiving data with external devices such as the facility terminal 2 and the operator terminal 3. The memory unit 12 is a storage medium for storing various types of data, and includes ROM (Read Only Memory), RAM (Random Access Memory), and hard disks. The memory unit 12 stores programs to be executed by the control unit 13. The memory unit 12 stores programs that cause the control unit 13 to function as an acquisition unit 131, a service control unit 132, a memory control unit 133, a reception unit 134, and a transmission unit 135.

[0027] The control unit 13 is, for example, a CPU (Central Processing Unit). By executing the program stored in the storage unit 12, the control unit 13 functions as the acquisition unit 131, service control unit 132, storage control unit 133, reception unit 134, and transmission unit 135.

[0028] [Provision of specified services] First, we will explain the functions of the control unit 13 related to the provision of predetermined services to users using the facility terminal 2.

[0029] The acquisition unit 131 acquires a user ID as user identification information to identify a user using the facility terminal 2 installed in the facility, and also acquires a service ID from the facility terminal 2 as service identification information to identify the service that the user receives through the facility terminal 2.

[0030] For example, facility terminal 2 first displays a user start screen on its display unit and accepts user ID input from the user. Acquisition unit 131 acquires the user ID by receiving the entered user ID from facility terminal 2. Alternatively, facility terminal 2 may display a page code for acquiring the user ID on its display unit. In this case, the page is displayed on the user terminal used by the user when the code is read by the user terminal. Acquisition unit 131 acquires the user ID by receiving the user ID entered on the page from the user terminal.

[0031] After receiving the user ID, facility terminal 2 displays a service selection screen on its display unit. Figure 3 shows an example of the service selection screen. As can be seen in Figure 3, the service selection screen displays one of several services available on facility terminal 2, which the user can select.

[0032] The specified services include, for example, at least one of the following: smartphone services that allow procedures such as those related to smartphones; electricity and gas services that allow procedures such as those related to electricity, gas, and internet; financial services that allow consultations on loans, etc.; healthcare services that allow consultations on health-related matters; and lifestyle consultation services that allow consultations on daily life matters.

[0033] When a user performs an operation to initiate the use of a predetermined service on the facility terminal 2, the facility terminal 2 sends a connection request for a call session with the operator terminal 3 to the information processing device 1. The connection request includes the service ID of the service the user will receive through the facility terminal 2. Upon receiving the connection request from the facility terminal 2, the acquisition unit 131 acquires the service ID of the service the user will receive through the facility terminal 2.

[0034] The service control unit 132 connects the operator terminal 3, which is a service provider terminal used by a service provider that provides a service corresponding to the service ID, and the facility terminal 2 in a communication manner, and enables the service provider to provide services to users. For example, in response to the acquisition unit 131 receiving a request to connect a call session with the operator terminal 3, the service control unit 132 sends a request to connect a call session between the facility terminal 2 and the operator terminal 3 to the operator terminal 3, and starts a call session between the facility terminal 2 and the operator terminal 3.

[0035] The service control unit 132 then relays communication related to calls between the facility terminal 2 and the operator terminal 3, thereby enabling the operator to provide services to the user. A call is, for example, a video call or voice call between the facility terminal 2 and the operator terminal 3. Figure 4 shows an example of a video call conducted in the selected service. As shown in Figure 4, a video call is made, and the user can receive the service by talking to the operator, who is the provider of the selected service.

[0036] The memory control unit 133 stores service history information, which indicates the content of the services provided to the user, in association with the service ID and user ID in the storage unit 12. For example, the memory control unit 133 uses call data indicating a call made between the facility terminal 2 and the operator terminal 3 as service history information, and stores the service history information, along with the history ID and service history name as history identification information to identify the service history information, the service provision date and time as date and time information indicating the date and time the service was provided, the service ID and user ID, in the storage unit 12 as user-specific service history information.

[0037] Figure 5 shows an example of user-specific service history information. As shown in Figure 5, it can be confirmed that the history ID, service history name, service ID, user ID, service provision date and time, and service history information are associated with each other.

[0038] While the service history information is defined as call data indicating a call between facility terminal 2 and operator terminal 3, it is not limited to this. For example, the service history information may be summary information that summarizes the content of the call between facility terminal 2 and operator terminal 3. In this case, the summary information may be generated by having a large-scale language model summarize the content of the call between facility terminal 2 and operator terminal 3.

[0039] [Send service history information] For example, when a predetermined service is being provided to a user using the facility terminal 2, or before providing a predetermined service, the control unit 13 can transmit service history information of services previously provided to the user to the operator terminal 3, which acts as a service provider terminal, in order to allow the service provider's operator to confirm the details of services previously provided and to understand the user's status, etc. The functions of the control unit 13 related to the transmission of service history information will be described below.

[0040] The reception unit 134 receives from the facility terminal 2 or operator terminal 3 the service history information to be transmitted, and destination information indicating the destination to which the service history information to be transmitted is to be sent, from the service history information associated with the user ID acquired by the acquisition unit 131.

[0041] For example, the reception unit 134 receives the service history information to be transmitted and the destination information while the service control unit 132 is having an operator of a service provider that provides a service corresponding to the service ID provide a service to the user.

[0042] In other words, when the facility terminal 2 and the operator terminal 3 are communicating regarding a call, the reception unit 134 receives a request from either the facility terminal 2 or the operator terminal 3 to display a transmission screen for sending service history information. For example, when the reception unit 134 receives a request from either the facility terminal 2 or the operator terminal 3 to display a transmission screen, it sends to the facility terminal 2 or operator terminal 3 that performed the display request the service history identification information associated with the user ID acquired by the acquisition unit 131, and date and time information indicating the date and time when the service was provided. The reception unit 134 then receives the service history information to be transmitted and the destination information by receiving a selection of the history identification information and destination information from either the facility terminal 2 or the operator terminal 3.

[0043] For example, the storage unit 12 stores destination management information that associates the service ID of a service with the service ID of a service provider that can be selected as the destination for the service history information of that service. When the receiving unit 134 receives a request to display the transmission screen, it refers to the destination management information and identifies the service ID of a service provided by the operator corresponding to the operator terminal 3, that is, the service ID of another service different from the service in question that is associated with the service ID acquired by the acquisition unit 131. Here, the other service different from the service in question is also called a related service.

[0044] The reception unit 134 refers to user-specific service history information and identifies the service ID or related service ID acquired by the acquisition unit 131, the service history name as history identification information associated with the user ID, and the service provision date and time as date and time information. The reception unit 134 transmits a history information selection screen to the facility terminal 2 or operator terminal 3, which includes the identified service history name and service provision date and time and accepts the selection of the service history name, and displays the history information selection screen on the facility terminal 2 or operator terminal 3.

[0045] Figure 6 shows an example of a history information selection screen. The example shown in Figure 6 is an example of a history information selection screen displayed on either facility terminal 2 or operator terminal 3 when facility terminal 2 and operator terminal 3 are communicating regarding a call. In Figure 6, the service history name of a service provided to the user, which is provided by the operator on operator terminal 3, or a related service, the date and time the service was provided, and a selection button for selecting the service history name are displayed.

[0046] This allows the user to select the service history information to be transmitted from the service history information corresponding to the service provider that provided the service corresponding to the service ID acquired by the acquisition unit 131, or a different service provider that provides other services associated with that service.

[0047] When a service history name of the service history information to be transmitted is selected on the history information selection screen, the reception unit 134 displays a transmission reception screen on the facility terminal 2 or operator terminal 3 to receive instructions to transmit the service history information to be transmitted.

[0048] Figure 7 shows an example of a transmission acceptance screen. In the example shown in Figure 7, it can be seen that the selected service history name, the service provision date and time of the service corresponding to that service history name, the recipient, and a send button are displayed. Here, the reception unit 134 accepts the service provider that provided the service indicated by the service history information to be transmitted, a different service provider, or a user as the recipient of the service history information to be transmitted. A different service provider, as described above, is a service provider that provides related services that are pre-associated with the service indicated by the service history information to be transmitted, and is identified by referring to the recipient management information.

[0049] The receiving unit 134 may also accept destinations indicated by destination information pre-associated with the user's user ID as destinations for the service history information to be sent. In this case, the receiving unit 134 pre-associates the user's user ID with the service ID by receiving the service ID of the service provider of the destination information from the user, and stores this as user-specific transmission management information in the storage unit 12. Then, it refers to the user-specific transmission management information, identifies the destination information associated with the user ID, and accepts from among the destinations indicated by the identified destination information as the destination for the service history information to be sent. Alternatively, the receiving unit 134 may refer to the user-specific service history information and accept from among the destinations the service provider of the service ID associated with the user ID as the destination for the service history information to be sent.

[0050] For example, if the service indicated by the service history information to be transmitted is a medical diagnostic service, which is a type of healthcare service, the recipients are businesses that can provide medical diagnostic services via facility terminal 2, and businesses that can provide medication guidance services, which is a type of healthcare service, via facility terminal 2. When a recipient is selected on the transmission reception screen and the transmit button is pressed, the reception unit 134 receives recipient information from the facility terminal 2 or operator terminal 3 that is displaying the transmission reception screen.

[0051] The transmitting unit 135 transmits the service history information to be transmitted to the destination indicated by the destination information received by the receiving unit 134. Specifically, in response to the receiving unit 134 receiving the service history information to be transmitted and the destination information, the transmitting unit 135 transmits the service history information to be transmitted to the destination indicated by the destination information.

[0052] For example, the transmitting unit 135 includes address information indicating the address of the service history information to be transmitted, notifies the recipient of a viewing page for viewing the service history information, and transmits the service history information to be transmitted when the address information is selected on the viewing page, causing the service history information to be displayed on the viewing page.

[0053] Furthermore, if the recipient and the provider of the service history information to be transmitted are different, the provider may not want the service history information to be transmitted to that recipient. In response to this, when the receiving unit 134 receives the service history information to be transmitted and the recipient information, it may ask the service provider that provides the service indicated by the service history information to whether it authorizes the transmission of the service history information to the recipient indicated by the recipient information.

[0054] For example, the receiving unit 134 may notify the terminal of the service provider that provides the service history information to be transmitted of an email indicating the destination indicated by the destination information, and ask whether to authorize the transmission of the service history information to be transmitted to that destination, and may accept whether to authorize the transmission via the email. Then, if the receiving unit 134 has accepted permission to transmit to the destination, the transmitting unit 135 may transmit the service history information to the destination.

[0055] Furthermore, the transmission unit 135 may transmit the service history information to be transmitted to the destination indicated by the destination information received by the reception unit 134, provided that the date and time indicated by the date and time information corresponding to the service history information to be transmitted is within the permitted provision period set for the service corresponding to the service history information to be transmitted. In this case, the permitted provision period shall be predetermined for each of the multiple services. By doing so, it is possible to prevent the transmission of old information that is not relevant to a given service to the destination.

[0056] [Operation Flow] Next, we will explain the processing flow in the information processing device 1. Figure 8 is a flowchart of the processing flow of the information processing device. Figure 8 explains the processing flow when a service history is sent to the operator terminal 3 after a call session has been initiated between the facility terminal 2 and the operator terminal 3.

[0057] First, the acquisition unit 131 acquires a user ID from the facility terminal 2 (S1). The acquisition unit 131 also acquires a connection request for a call session that includes the service ID of the service selected by the user (S2). In response to acquiring the connection request, the service control unit 132 starts a call session between the facility terminal 2 and the operator terminal 3 of the operator providing the service corresponding to the service ID included in the connection request (S3).

[0058] Next, the reception unit 134 determines whether or not it has received the service history transmission operation (S4). If the reception unit 134 determines that it has received the service history transmission operation (YES in S4), it moves the process to S5. If it determines that it has not received the service history transmission operation (NO in S4), it moves the process to S7.

[0059] In S5, the reception unit 134 receives the selection of service history information to be transmitted from the facility terminal 2. Subsequently, the transmission unit 135 transmits the service history information selected by the reception unit 134 to the operator terminal 3 (S6).

[0060] Next, the service control unit 132 determines whether the call session has ended (S7). If the service control unit 132 determines that the call session has ended (YES in S7), it moves the process to S8; if it determines that the call session has not ended (NO in S7), it moves the process to S4. In S8, the storage control unit 133 stores the service history information of the service provided to the user in the storage unit 12, associating it with the service ID and user ID.

[0061] [Differentiation] In the above-described embodiment, the reception unit 134 receives the service history information to be transmitted and the destination information while the service control unit 132 is having an operator of a service provider providing a service corresponding to the service ID provide a service to the user, but it is not limited to this. The reception unit 134 may also receive the service history information to be transmitted and the destination information at a time when the operator is not providing a service to the user. In this case, for example, the reception unit 134 may display a service history information transmission menu on the service selection screen shown in Figure 3, transition from that screen to a history information selection screen, and accept the selection of a service history name.

[0062] [Effects of Information Processing Device 1] As described above, the information processing device 1 according to this embodiment acquires a user ID to identify a user using the facility terminal 2, and also acquires a service ID from the facility terminal 2 for the service the user receives via the facility terminal 2. The device connects the facility terminal 2 to the operator terminal 3, which is a service provider terminal used by a service provider that provides the service corresponding to the service ID, and the operator terminal 3 so that the operator provides the service to the user. The device then stores the service history information, which indicates the content of the service provided to the user, in association with the service ID and user ID in the storage unit 12. The information processing device 1 then receives from the facility terminal 2 or the operator terminal 3 the service history information to be transmitted and the destination information indicating the destination of the service history information to be transmitted, from the service history information associated with the acquired user ID, and transmits the service history information to be transmitted to the destination indicated by the received destination information. In this way, the information processing device 1 can improve the quality of the service.

[0063] Furthermore, this invention will make it possible to contribute to Goal 9 of the United Nations-led Sustainable Development Goals (SDGs), "Build resilient infrastructure, promote inclusive and sustainable industrialization and foster innovation."

[0064] Although the present invention has been described above using embodiments, the technical scope of the present invention is not limited to the scope described in the above embodiments, and various modifications and changes are possible within the scope of its gist. For example, all or part of the apparatus can be configured by functionally or physically distributing and integrating in any unit. Furthermore, new embodiments resulting from any combination of multiple embodiments are also included in the embodiments of the present invention. The effects of the new embodiments resulting from the combinations are combined with the effects of the original embodiments. [Explanation of symbols]

[0065] 1. Information Processing Device 2 Facility terminals 3 Operator terminal 11 Communications Department 12 Storage section 13 Control Unit 131 Acquisition Department 132 Service Control Unit 133 Memory Control Unit 134 Reception Department 135 Transmitter

Claims

1. An acquisition unit that acquires user identification information for identifying users who use facility terminals installed in a facility, and acquires service identification information from the facility terminal for identifying services that the user receives via the facility terminal, When the acquisition unit acquires the service identification information, the service control unit initiates a call session between the service provider terminal used by the service provider that provides the service corresponding to the service identification information and the facility terminal, thereby enabling communication between the service provider terminal and the facility terminal, and causing the service provider to provide the service to the user. A storage control unit that stores service history information indicating the content of the service provided to the user, the service identification information and the user identification information in association with each other in a storage unit, A receiving unit receives from the facility terminal the service history information associated with the user identification information acquired by the acquisition unit, specifically the service history information to be transmitted and destination information indicating the destination of the service history information to be transmitted. A transmission unit transmits the service history information to be transmitted to the destination indicated by the destination information received by the reception unit, It has, The reception unit accepts as the destination a business operator capable of providing services to the facility terminal, but which is different from the business operator that provided the service indicated in the service history information to be transmitted. Information processing device.

2. The storage control unit stores in the storage unit service history information indicating the content of the service provided to the user, history identification information for identifying the service history information, and the service identification information and user identification information in association. The receiving unit transmits the history identification information associated with the user identification information acquired by the acquisition unit to the facility terminal or the business operator terminal, and accepts the selection of the history identification information from the facility terminal or the business operator terminal, thereby receiving the service history information to be transmitted. The information processing apparatus according to claim 1.

3. The storage control unit stores in the storage unit service history information indicating the content of the service provided to the user, date and time information indicating the date and time the service was provided, the service identification information and the user identification information in association with each other. The reception unit transmits the history identification information and date and time information associated with the user identification information acquired by the acquisition unit to the facility terminal or the business operator terminal, and accepts the selection of the history identification information from the facility terminal or the business operator terminal. The information processing apparatus according to claim 2.

4. The receiving unit accepts as the recipient a business operator that provides other services that are pre-associated with the service indicated by the service history information to be transmitted. The information processing apparatus according to claim 1.

5. The receiving unit receives the service history information to be transmitted and the destination information while the service control unit is having the service provider that provides the service corresponding to the service identification information provide the service to the user. Upon receiving the service history information to be transmitted and the destination information, the transmitting unit transmits the service history information to be transmitted to the destination indicated by the destination information. The information processing apparatus according to claim 1.

6. The receiving unit accepts the destination indicated by the destination information pre-associated with the user identification information as the destination for the service history information to be transmitted. The information processing apparatus according to claim 1.

7. When the receiving unit receives the service history information to be transmitted and the destination information, it receives whether it authorizes the service provider that provides the service indicated by the service history information to transmit the service history information to the destination indicated by the destination information. When the receiving unit receives permission from the receiving unit to transmit to the recipient, the transmitting unit transmits the service history information to be transmitted to the recipient. The information processing apparatus according to claim 1.

8. The storage control unit stores in the storage unit service history information indicating the content of the service provided to the user, date and time information indicating the date and time the service was provided, the service identification information and the user identification information in association with each other. The transmitting unit transmits the service history information to the destination indicated by the receiving unit, provided that the date and time indicated by the date and time information corresponding to the service history information to be transmitted falls within the service provision permission period set for the service corresponding to the service history information to be transmitted. The information processing apparatus according to claim 1.

9. A computer executes The steps include: obtaining user identification information to identify a user who uses a facility terminal installed at the facility, and obtaining service identification information from the facility terminal to identify a service that the user receives via the facility terminal; Upon obtaining the service identification information, the steps include: initiating a call session between the service provider terminal used by the service provider that provides the service corresponding to the service identification information and the facility terminal, thereby enabling communication between the service provider terminal and the facility terminal, and allowing the service provider to provide the service to the user; A step of storing service history information indicating the content of the service provided to the user, the service identification information and the user identification information in association with each other in a storage unit. A step of receiving, from the facility terminal or the business operator terminal, the service history information associated with the user identification information acquired, the service history information to be transmitted, and destination information indicating the destination to which the service history information to be transmitted will be sent. The steps include: sending the service history information to be sent to the recipient indicated by the received recipient information; It has, In the receiving step, the computer accepts as the destination a business operator that is capable of providing services to the facility terminal, and is different from the business operator that provided the service indicated in the service history information to be transmitted. Information processing methods.

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