Queue management system and method

The reservation system addresses wait time issues in amusement parks by dynamically managing attraction reservations and crowd control, optimizing queue flow and visitor experience.

JP7875909B2Active Publication Date: 2026-06-18UNIVERSAL CITY STUDIOS LLC
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Patent Information

Authority / Receiving Office
JP · JP
Patent Type
Patents
Current Assignee / Owner
UNIVERSAL CITY STUDIOS LLC
Filing Date
2024-08-19
Publication Date
2026-06-18

AI Technical Summary

⚠Technical Problem

Amusement parks face challenges in managing wait times for attractions, which deter visitors and lead to inefficient utilization of capacity, as increased visitor numbers often result in prolonged queues despite expanded facilities.

⚗Method used

A reservation system utilizing an electronic data server and mobile devices to dynamically manage reservations for attractions, allowing visitors to enter virtual queues and experience other park areas, with real-time adjustments based on visitor location and crowd control algorithms.

🎯Benefits of technology

Reduces wait times by optimizing queue management, enhancing visitor experience, and improving operational efficiency through dynamic reservation adjustments and crowd distribution.

✦ Generated by Eureka AI based on patent content.

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Abstract

To provide a queue management system.SOLUTION: A queue management system in accordance with present embodiments includes a data server system including a processor and a memory. The queue management system includes an interface system of the data server system configured to receive a reservation request including an indication of a general time period of arrival of a park visitor at an area. Additionally, the queue management system includes a reservation right allotment system of the data server system configured to correlate a reservation slot for accessing an attraction with identification information of the park visitor. Further, the queue management system includes a detection system of the data server system configured to determine when a portable identification feature associated with the identification information has arrived at the area, and a reservation assignment system of the data server system configured to establish a reservation for accessing the attraction at a specific time window.SELECTED DRAWING: Figure 1
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