Program, server device, reception system, and method

Abstract

Providing a program that solves at least one of the problems of conventional technology. [Solution] A program that enables a computer to implement a dialogue management function that generates dialogue content to be provided to a reception terminal and manages the dialogue state based on the visitor's selection input to the dialogue content; a notification management function that generates visitor notification information to be provided to the staff terminal in accordance with the progress of the dialogue; a dialogue update function that, upon detecting a first operation on the visitor notification information on the staff terminal, updates the dialogue content based on information stored in advance and linked to the first operation; and a browser provision function that provides the dialogue content and the visitor notification information as data in a format accessible by a web browser from the reception terminal and the staff terminal.

Claims

1. A program that connects a reception terminal and a staff terminal via a communication network to perform dialogue processing and visitor notification processing, and which is installed on a computer. A dialogue management function that generates dialogue content to be provided to the reception terminal and manages the dialogue state based on the visitor's selection input in response to the dialogue content, A notification management function that generates visitor notification information to be provided to the staff member's terminal in accordance with the progress of the conversation, A dialogue update function, which, upon detecting a first operation on the employee's terminal regarding the visitor notification information, updates the dialogue content based on information pre-stored and linked to the first operation, This system provides a browser-based functionality that allows the aforementioned dialogue content and visitor notification information to be provided as data accessible via a web browser from the reception terminal and the staff member's terminal. The notification management function includes a function for grouping the visitor notification information for one or more destinations. The browser provisioning function is a program that includes a function to provide the data so that it can be selected and viewed for each group on the web browser of the person in charge's terminal.

2. A program that connects a reception terminal and a staff terminal via a communication network to perform dialogue processing and visitor notification processing, and which is installed on a computer. A dialogue management function that generates dialogue content to be provided to the reception terminal and manages the dialogue state based on the visitor's selection input in response to the dialogue content, A notification management function that generates visitor notification information to be provided to the staff member's terminal in accordance with the progress of the conversation, A dialogue update function, which, upon detecting a first operation on the employee's terminal regarding the visitor notification information, updates the dialogue content based on information pre-stored and linked to the first operation, This system provides a browser-based functionality that allows the aforementioned dialogue content and visitor notification information to be provided as data accessible via a web browser from the reception terminal and the staff member's terminal. The notification management function is a program that, upon detecting an operation on the employee's terminal for transporting the visitor in response to the visitor notification information, generates new visitor notification information for a second employee selected as a result of the operation.

3. The aforementioned computer has a database, The dialogue management function generates the dialogue content, including the choices, The function includes referring to the aforementioned database and obtaining information indicating that the aforementioned options are hierarchically branched and linked to other options, The program according to claim 1 or 2, wherein the database stores in advance the relationships between the choices.

4. If, as the dialogue progresses and by the final stage of branching of the options, the option associated with the first person in charge is selected, The notification management function is the program according to claim 3, which generates the visit notification information addressed to the first person in charge.

5. The program according to claim 4, wherein the visitor notification information is generated based on a combination of stepwise selection inputs for the options.

6. The program according to claim 1, wherein the grouping is configured to be configurable based on the recipient, the name of the department of the person in charge, the purpose of the visit, and at least one selected from a group consisting of combinations thereof.

7. The program according to claim 6, wherein the dialogue update function includes a function to update the dialogue content so that, upon detecting the first operation, it displays on the reception terminal information indicating that the first person selected as a result of the dialogue has indicated an intention to respond to the visit notification information.

8. A server device that connects a reception terminal and a staff terminal via a communication network to perform dialogue processing and visitor notification processing, It is configured to communicate with external reception terminals and staff terminals. A dialogue management unit generates dialogue content to be provided to the reception terminal and manages the dialogue state based on the visitor's selection input regarding the dialogue content. A notification management unit generates visitor notification information to be provided to the aforementioned staff member's terminal in accordance with the progress of the conversation, When a first operation on the employee's terminal is detected in relation to the visitor notification information, a dialogue update unit updates the dialogue content based on information stored in advance and associated with the first operation. The system includes a browser provisioning unit that provides the aforementioned dialogue content and the aforementioned visitor notification information as data in a format accessible via a web browser from the reception terminal and the staff member's terminal, The notification management unit groups the visit notification information for one or more recipients, The browser provisioning unit is a server device that provides the data so that it can be selected and viewed by each group on the web browser of the person in charge's terminal.

9. A server device that connects a reception terminal and a staff terminal via a communication network to perform dialogue processing and visitor notification processing, It is configured to communicate with external reception terminals and staff terminals. A dialogue management unit generates dialogue content to be provided to the reception terminal and manages the dialogue state based on the visitor's selection input regarding the dialogue content. A notification management unit generates visitor notification information to be provided to the aforementioned staff member's terminal in accordance with the progress of the conversation, When a first operation on the employee's terminal is detected in relation to the visitor notification information, a dialogue update unit updates the dialogue content based on information stored in advance and associated with the first operation. The system includes a browser provisioning unit that provides the aforementioned dialogue content and the aforementioned visitor notification information as data in a format accessible via a web browser from the reception terminal and the staff member's terminal, The notification management unit is a server device that, upon detecting an operation on the employee's terminal for transporting the visitor in response to the visitor notification information, generates new visitor notification information for a second employee selected as a result of the operation.

10. A reception system comprising the server device described in claim 8 or 9 and the reception terminal.

11. A method for linking a reception terminal and a staff terminal via a communication network to perform dialogue processing and visitor notification processing, wherein a computer... A dialogue management step includes generating dialogue content to be provided to the reception terminal and managing the dialogue state based on the visitor's selection input regarding the dialogue content, A notification management step that generates visitor notification information to be provided to the person in charge's terminal in accordance with the progress of the dialogue, When a first operation on the employee's terminal is detected in relation to the visitor notification information, the dialogue content is updated based on information previously stored in association with the first operation; this is a dialogue update step. A browser provision step provides the aforementioned dialogue content and the aforementioned visitor notification information as data in a format accessible via a web browser from the reception terminal and the staff member's terminal. The steps include: grouping the visit notification information for one or more destinations, A method for performing the steps of providing the data so that it can be selected and viewed for each group on the web browser of the terminal of the person in charge.

12. A method for linking a reception terminal and a staff terminal via a communication network to perform dialogue processing and visitor notification processing, wherein a computer... A dialogue management step includes generating dialogue content to be provided to the reception terminal and managing the dialogue state based on the visitor's selection input regarding the dialogue content, A notification management step that generates visitor notification information to be provided to the person in charge's terminal in accordance with the progress of the dialogue, When a first operation on the employee's terminal is detected in relation to the visitor notification information, the dialogue content is updated based on information previously stored in association with the first operation; this is a dialogue update step. A browser provision step provides the aforementioned dialogue content and the aforementioned visitor notification information as data in a format accessible via a web browser from the reception terminal and the staff member's terminal. A method for causing the person in charge's terminal to perform the steps of: detecting an operation for transporting the visitor in response to the visitor notification information, and generating new visitor notification information for a second person in charge selected as a result of the operation.

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