Method, apparatus and system for providing service

Abstract

The present application provides a method, apparatus and system for providing a service. The method provided by the present application can be applied to an FTTH or FTTR system, and can accurately identify potential users in need of service, thereby improving user experience. The method comprises: a network management device configures a plurality of popup policies and a plurality of service reports for a plurality of users in a first user list on the basis of the first user list, and sends the plurality of service reports to user equipment of the plurality of users on the basis of the plurality of popup policies; then, on the basis of a plurality of feedback messages received from a plurality of user equipment, the network management device generates a second user list by using the users corresponding to the feedback messages indicating service acceptance among the plurality of feedback messages, wherein the feedback messages are used for reporting whether corresponding users accept the provided services and / or other services required by the users, and the second user list is used for providing services to the users in the second user list by service personnel.

Description

Method, device and system for providing service

[0001] This application claims priority to the Chinese patent application filed with the State Intellectual Property Office of China on February 25, 2024, with application number 202410211989.4, and invention name “Method, device and system for providing services”, the entire contents of which are incorporated by reference into this application. Technical Field

[0002] The present application relates to the field of communications, and more particularly, to a method, device, and system for providing services. Background Art

[0003] In current fiber-to-the-home (FTTH) and fiber-to-the-room (FTTR) deployments, manual methods, such as outbound calls, are used to confirm potential customers' need for broadband services. However, since these calls are often perceived as nuisance, the probability of successfully providing service to customers with this method is very low, and the labor costs of this solution are high. Therefore, improving the success rate of providing service to customers is a challenge that needs to be addressed. Summary of the Invention

[0004] The present application provides a method, device, and system for providing services, which can accurately identify potential users who need services, thereby improving user experience.

[0005] In a first aspect, an embodiment of the present application provides a method for providing a service, which can be executed by a network management device or by a component of the network management device (such as a chip, a chip system, or a circuit). This application is not limited to this. For ease of description, the following is an example of an implementation by a network management device. The method includes: the network management device configures multiple pop-up strategies and multiple service reports for multiple users in the first user list based on a first user list, the multiple users corresponding to one of the multiple pop-up strategies, and the multiple users corresponding to the multiple service reports; the network management device sends the multiple service reports to the user devices of the multiple users in the first user list based on the multiple pop-up strategies; the network management device receives multiple feedback messages from the multiple user devices, each of the multiple feedback messages is used to report whether the corresponding user accepts the service provided in the service report corresponding to the user, and / or reports the service required by the user; the network management device generates a second user list based on the user corresponding to the feedback message that accepts the service in the multiple feedback messages, and the second user list is used by business personnel to provide services to users in the second user list.

[0006] Based on the above solution, this application not only avoids the high labor costs brought about by passively calling users by designing an automatic feedback solution, but also, since a more accurate user list can be obtained through feedback, the solution of this application can also improve the success rate of the service and provide users with more accurate services, thereby achieving the effect of improving user experience.

[0007] In combination with the first aspect, in certain implementations of the first aspect, each of the multiple pop-up strategies includes at least one of the following: a period for obtaining the first user list, a period for sending a service report corresponding to each of the multiple users, a user corresponding to each pop-up strategy, a template for the service report corresponding to each user, a time for sending the service report corresponding to each user, and a period for no longer popping up windows set according to user feedback.

[0008] It should be noted that in this application, the content of the pop-up strategy is not limited to the above list, and may also include other content. It is understandable that the content of the pop-up strategy is related to the specific form of the pop-up strategy adopted and the customized service for the user.

[0009] In combination with the first aspect, in certain implementations of the first aspect, the network management device sends the multiple service reports to the user devices of multiple users in the first user list based on the multiple pop-up strategies, including: the network management device sends the multiple pop-up strategies and the multiple service reports to the access device, and the multiple pop-up strategies are used by the access device to send the multiple service reports to the multiple user devices; the network management device receives multiple feedback messages from the multiple user devices, including the network management device receiving multiple feedback messages from the multiple user devices through the access device.

[0010] In combination with the first aspect, in some implementations of the first aspect, the access device is an optical network terminal ONT device or a network device.

[0011] In combination with the first aspect, in certain implementations of the first aspect, the business personnel include outbound call sales personnel and installation and maintenance sales personnel, or the business personnel are installation and maintenance sales personnel, the outbound call sales personnel are used to confirm the required services to the users in the second user list, and the installation and maintenance sales personnel are used to provide home services to the users in the second user list.

[0012] In combination with the first aspect, in certain implementations of the first aspect, the network management device sends the multiple service reports to the user devices of multiple users in the first user list based on the multiple pop-up strategies, including: the network management device displays the multiple service reports through the application programs of the user devices of multiple users in the first user list based on the multiple pop-up strategies.

[0013] In a second aspect, an embodiment of the present application provides a method for providing services, which can be executed by a network management device or by a component of the network management device (such as a chip, a chip system, or a circuit). This application is not limited to this. For ease of description, the following is an example of an implementation by a network management device. The method includes: the network management device configures multiple pop-up strategies for multiple users in the first user list based on a first user list, the multiple pop-up strategies are used to generate multiple service reports, the multiple users correspond to one of the multiple pop-up strategies, and the multiple users correspond to the multiple service reports; the network management device sends the multiple pop-up strategies to an access device; the network management device receives multiple feedback messages from the access device, the multiple feedback messages are sent by user devices of multiple users in the first user list, each of the multiple feedback messages is used to report whether the corresponding user accepts the service provided in the service report corresponding to the user, and / or reports the service required by the user; the network management device generates a second user list based on the user corresponding to the feedback message that accepts the service in the multiple feedback messages, and the second user list is used by business personnel to provide services to users in the second user list.

[0014] Based on the above solution, the network management device obtains a more accurate user list by receiving feedback information from the access device, and can provide accurate services to users in scenarios where the user device does not have the APP installed, thereby improving the user experience.

[0015] In combination with the second aspect, in certain implementations of the second aspect, each of the multiple pop-up strategies includes at least one of the following: a period for obtaining the first user list, a period for sending a service report corresponding to each of the multiple users, a user corresponding to each pop-up strategy, a template for the service report corresponding to each user, a time for sending the service report corresponding to each user, and a period for no longer pop-up windows set according to user feedback.

[0016] In combination with the second aspect, in certain implementations of the second aspect, the business personnel include outbound call sales personnel and installation and maintenance sales personnel, or the business personnel are installation and maintenance sales personnel, the outbound call sales personnel are used to confirm the required services to the users in the second user list, and the installation and maintenance sales personnel are used to provide home services to the users in the second user list.

[0017] In combination with the second aspect, in some implementations of the second aspect, the access device is an optical network terminal ONT device or a network device.

[0018] In a third aspect, an embodiment of the present application provides a method for providing services, which is applied to an access device and can be executed by the access device or by a component of the access device (e.g., a chip, a chip system, or a circuit). This application does not limit this. For ease of description, the following description is taken as an example of execution by an access device. The method includes: the access device receives multiple pop-up strategies and multiple service reports from a network management device, the multiple pop-up strategies being configured for multiple users in the first user list based on a first user list, the multiple users corresponding to one of the multiple pop-up strategies, and the multiple users corresponding to the multiple service reports; the access device sends the multiple service reports to the user devices of the multiple users based on the multiple pop-up strategies; the access device receives multiple feedback messages from the multiple user devices, each of the multiple feedback messages being used to report whether the corresponding user accepts the service provided in the service report corresponding to the user, and / or reporting the service required by the user, the users corresponding to the feedback messages that accept the service in the multiple feedback messages are used to generate a second user list, and the second user list is used by business personnel to provide services to users in the second user list; the access device sends the multiple feedback messages to the network management device.

[0019] In combination with the third aspect, in certain implementations of the third aspect, each of the multiple pop-up strategies includes at least one of the following: a period for obtaining the first user list, a period for sending a service report corresponding to each of the multiple users, a user corresponding to each pop-up strategy, a template for the service report corresponding to each user, a time for sending the service report corresponding to each user, and a period for no longer pop-up windows set based on user feedback.

[0020] In combination with the third aspect, in certain implementations of the third aspect, the business personnel include outbound call sales personnel and installation and maintenance sales personnel, or the business personnel are installation and maintenance sales personnel, the outbound call sales personnel are used to confirm the required services to the users in the second user list, and the installation and maintenance sales personnel are used to provide home services to the users in the second user list.

[0021] In combination with the third aspect, in some implementations of the third aspect, the access device is an optical network terminal ONT device or a network device.

[0022] Fourthly, embodiments of the present application provide a method for providing a service. This method is applied to an access device and can be executed by the access device or by a component of the access device (e.g., a chip, a chip system, or a circuit). This application does not limit this. For ease of description, the following description uses execution by an access device as an example. The method includes: the access device receives multiple pop-up strategies from a network management device, the multiple pop-up strategies are configured for multiple users in the first user list based on a first user list, the access device generates multiple service reports based on the multiple pop-up strategies, the multiple users correspond to one pop-up strategy in the multiple pop-up strategies, and the multiple users correspond to the multiple service reports; the access device sends the multiple service reports to the user devices of the multiple users based on the multiple pop-up strategies; the access device receives multiple feedback messages from the multiple user devices, each of the multiple feedback messages is used to report whether the corresponding user accepts the service provided in the service report corresponding to the user, and / or, reports the service required by the user, the user corresponding to the feedback message that accepts the service in the multiple feedback messages is used to generate a second user list, and the second user list is used for business personnel to provide services to users in the second user list; the access device sends the multiple feedback messages to the network management device.

[0023] In combination with the fourth aspect, in certain implementations of the fourth aspect, each of the multiple pop-up strategies includes at least one of the following: a period for obtaining the first user list, a period for sending a service report corresponding to each of the multiple users, a user corresponding to each pop-up strategy, a template for the service report corresponding to each user, a time for sending the service report corresponding to each user, and a period for no longer pop-up windows set according to user feedback.

[0024] In combination with the fourth aspect, in certain implementations of the fourth aspect, the business personnel include outbound call sales personnel and installation and maintenance sales personnel, or the business personnel are installation and maintenance sales personnel, the outbound call sales personnel are used to confirm the required services to the users in the second user list, and the installation and maintenance sales personnel are used to provide home services to the users in the second user list.

[0025] In combination with the fourth aspect, in some implementations of the fourth aspect, the access device is an optical network terminal ONT device or a network device.

[0026] In a fifth aspect, an embodiment of the present application provides a method for providing services, which can be executed by a user device or by a component of the user device (such as a chip, a chip system or a circuit). This application is not limited to this. For ease of description, the following is an example of execution by a user device. The method includes: the user device receives a service report from a network management device or an access device, the service report is sent based on a pop-up window strategy, the pop-up window strategy and the service report are generated by the network management device according to a first user list, or the pop-up window strategy is generated by the network management device, and the service report is generated by the access device; the user device sends a feedback message to the network management device based on the service report, and the feedback message is used to report whether the user corresponding to the user device accepts the service provided in the service report, and / or, reports the service required by the user, wherein the user corresponding to the feedback message that accepts the service is used to generate a second user list, and the second user list is used by business personnel to provide services to users in the second user list.

[0027] In combination with the fifth aspect, in certain implementations of the fifth aspect, the pop-up strategy includes at least one of the following: a period for obtaining the first user list, a period for sending the service report, the user corresponding to the pop-up strategy, a template for the service report, a time for sending the service report, and a period for no longer popping up windows set based on user feedback.

[0028] In combination with the fifth aspect, in certain implementations of the fifth aspect, the business personnel include outbound call sales personnel and installation and maintenance sales personnel, or the business personnel are installation and maintenance sales personnel, the outbound call sales personnel are used to confirm the required services to the users in the second user list, and the installation and maintenance sales personnel are used to provide home services to the users in the second user list.

[0029] In combination with the fifth aspect, in some implementations of the fifth aspect, the access device is an optical network terminal ONT device or a network device.

[0030] In a sixth aspect, an embodiment of the present application provides a communication device. The communication device is used to perform the above-mentioned first aspect and any one of its embodiments, or to perform the above-mentioned second aspect and any one of its embodiments. Specifically, the communication device includes a processor, which is used to call and run a computer program so that the communication device performs the above-mentioned first aspect and any one of its embodiments, or performs the above-mentioned second aspect and any one of its embodiments. Optionally, the communication device also includes a memory, which is used to store the computer program.

[0031] In a seventh aspect, an embodiment of the present application provides a communication device. The communication device is used to execute the third aspect and any one of its embodiments, or to execute the fourth aspect and any one of its embodiments. Specifically, the communication device includes a processor, which is used to call and run a computer program so that the communication device executes the third aspect and any one of its embodiments, or to execute the fourth aspect and any one of its embodiments. Optionally, the communication device also includes a memory, which is used to store the computer program.

[0032] In an eighth aspect, embodiments of the present application provide a communication device. The communication device is configured to implement the fifth aspect and any one of its embodiments. Specifically, the communication device includes a processor configured to invoke and execute a computer program, causing the communication device to implement the fifth aspect and any one of its embodiments. Optionally, the communication device also includes a memory configured to store the computer program.

[0033] In a ninth aspect, an embodiment of the present application provides a communication device. The communication device is used to execute the method provided in the first aspect and any one of its embodiments, or to execute the method provided in the second aspect and any one of its embodiments. Specifically, the communication device may include a unit and / or module (such as a processing unit, a transceiver unit) for executing the method provided in the first aspect and any one of its embodiments, or include a unit and / or module (such as a processing unit, a transceiver unit) for executing the method provided in the second aspect and any one of its embodiments.

[0034] In one implementation, the device may be a network management device. The transceiver unit may be a transceiver or an input / output interface. The processing unit may be at least one processor. Optionally, the transceiver may be a transceiver circuit. Optionally, the input / output interface may be an input / output circuit.

[0035] In another implementation, the communication device may be a chip, chip system, or circuit in a device. In this case, the transceiver unit may be an input / output interface, interface circuit, output circuit, input circuit, pin, or related circuit on the chip, chip system, or circuit; and the processing unit may be at least one processor, processing circuit, or logic circuit.

[0036] In a tenth aspect, an embodiment of the present application provides a communication device. The communication device is used to perform the method provided in the third aspect and any one of its embodiments, or to perform the fourth aspect and any one of its embodiments. Specifically, the communication device may include a unit and / or module (such as a processing unit, a transceiver unit) for performing the method provided in the third aspect and any one of its embodiments, or include a unit and / or module (such as a processing unit, a transceiver unit) for performing the method provided in the fourth aspect and any one of its embodiments.

[0037] In one implementation, the device may be an access device. The transceiver unit may be a transceiver or an input / output interface. The processing unit may be at least one processor. Alternatively, the transceiver may be a transceiver circuit. Alternatively, the input / output interface may be an input / output circuit.

[0038] In another implementation, the communication device may be a chip, chip system, or circuit in a device. In this case, the transceiver unit may be an input / output interface, interface circuit, output circuit, input circuit, pin, or related circuit on the chip, chip system, or circuit; and the processing unit may be at least one processor, processing circuit, or logic circuit.

[0039] In an eleventh aspect, an embodiment of the present application provides a communication device. The communication device is used to perform the method provided in the fifth aspect and any one of its embodiments. Specifically, the communication device may include units and / or modules (e.g., processing units, transceiver units) for performing the method provided in the fifth aspect and any one of its embodiments.

[0040] In one implementation, the device may be a user equipment. The transceiver unit may be a transceiver or an input / output interface. The processing unit may be at least one processor. Alternatively, the transceiver may be a transceiver circuit. Alternatively, the input / output interface may be an input / output circuit.

[0041] In another implementation, the communication device may be a chip, chip system, or circuit in a device. In this case, the transceiver unit may be an input / output interface, interface circuit, output circuit, input circuit, pin, or related circuit on the chip, chip system, or circuit; and the processing unit may be at least one processor, processing circuit, or logic circuit.

[0042] In the twelfth aspect, an embodiment of the present application provides a processor for executing the method provided by at least one of the first, second, third, fourth and fifth aspects above.

[0043] For the operations such as sending and acquiring / receiving involved in the processor, unless otherwise specified, or if they do not conflict with their actual functions or internal logic in the relevant descriptions, they can be understood as processor output, reception, input and other operations, and can also be understood as sending and receiving operations performed by the radio frequency circuit and antenna. This application does not limit this.

[0044] In a thirteenth aspect, an embodiment of the present application provides a computer program product comprising instructions. When the computer program product is executed on a computer, the computer is caused to perform the method provided by at least one of the first, second, third, fourth, and fifth aspects, and any implementation of each of the above aspects.

[0045] In the fourteenth aspect, an embodiment of the present application provides a communication system, including the communication device of the ninth aspect, the communication apparatus of the tenth aspect, and the communication device of the eleventh aspect.

[0046] In the fifteenth aspect, a chip is provided, which includes a processor and a communication interface. The processor reads instructions through the communication interface to execute at least one of the above-mentioned first, second, third, fourth and fifth aspects, as well as the method provided by any implementation method of each aspect.

[0047] Optionally, as an implementation, the chip also includes a memory, the memory stores a computer program or instructions, and the processor is used to execute the computer program or instructions stored in the memory. When the computer program or instructions are executed, the processor is used to execute at least one of the above-mentioned first aspect, second aspect, third aspect, fourth aspect and fifth aspect, and the method provided by any implementation of each aspect.

[0048] In a sixteenth aspect, an embodiment of the present application provides a computer-readable storage medium. The computer-readable storage medium stores a computer program, which, when executed on a communication device, causes the communication device to perform at least one of the first, second, third, fourth, and fifth aspects, and any implementation method of each aspect.

[0049] The technical effects of the above fourth to sixteenth aspects can refer to the technical effects of the first to third aspects and will not be repeated here. BRIEF DESCRIPTION OF THE DRAWINGS

[0050] FIG1 is a schematic diagram of an FTTH system architecture applicable to an embodiment of the present application.

[0051] FIG2 is a schematic diagram of the system architecture of an FTTR applicable to an embodiment of the present application.

[0052] FIG3 is a schematic diagram of a wireless communication system applicable to an embodiment of the present application.

[0053] FIG4 is a schematic diagram of a first method 400 for providing services provided in an embodiment of the present application.

[0054] FIG5 is an example diagram of a user list provided in an embodiment of the present application.

[0055] FIG6 is an example diagram of a pop-up window strategy provided in an embodiment of the present application.

[0056] FIG. 7 is an example diagram of a service report applicable to the present application.

[0057] FIG8 is a schematic diagram of several methods of reminding users to check service reports applicable to the present application.

[0058] FIG9 is a schematic diagram of several other methods of reminding users to check service reports applicable to the present application.

[0059] FIG10 is a schematic diagram of a display interface of a user device for sending a service report to the user device via SMS applicable to the present application.

[0060] FIG11 is a schematic diagram of a first pop-up window interface applicable to the present application.

[0061] FIG12 is a schematic diagram of a second pop-up window interface applicable to the present application.

[0062] FIG13 is a schematic diagram of a second method 1300 for providing services according to an embodiment of the present application.

[0063] FIG14 is a schematic diagram of a third method 1400 for providing services provided in an embodiment of the present application.

[0064] FIG15 is a schematic diagram of functional modules that may be possessed by a network management device 1500 provided in an embodiment of the present application.

[0065] FIG16 is a schematic diagram of functional modules that may be provided by an access device 1600 according to an embodiment of the present application.

[0066] FIG17 is a schematic block diagram of a communication device 1700 provided in an embodiment of the present application.

[0067] FIG18 is a schematic block diagram of a communication device 1800 provided in an embodiment of the present application.

[0068] FIG19 is a schematic structural diagram of a communication device 1900 provided in an embodiment of the present application.

[0069] FIG20 is a schematic diagram of a chip system 2000 provided in accordance with an embodiment of the present application. DETAILED DESCRIPTION

[0070] The technical solution in this application will be described below with reference to the accompanying drawings.

[0071] In order to facilitate understanding of the embodiments of the present application, the following explanations are provided.

[0072] First, the terms "first," "second," and various numbers in the text descriptions or drawings of the embodiments of the present application shown below are merely distinctions for ease of description and are not intended to limit the scope of the embodiments of the present application. For example, to distinguish between different user lists, etc.

[0073] Second, the terms "including" and "having" and any variations thereof in the embodiments of the present application shown below are intended to cover non-exclusive inclusions. For example, a system, product or device that includes a series of units is not necessarily limited to those units explicitly listed, but may include other units that are not explicitly listed or are inherent to these products or devices.

[0074] Third, in the embodiments of this application, words such as "exemplarily" or "for example" are used to indicate examples, illustrations, or descriptions. An embodiment or design described as "exemplary" or "for example" should not be construed as being preferred or advantageous over other embodiments or designs. The use of words such as "exemplary" or "for example" is intended to present related concepts in a concrete manner to facilitate understanding.

[0075] Fourth, in this application, "sending" and "receiving" indicate the direction of signal transmission. For example, "receiving information from YY" can be understood as the source of the information being YY, which can include receiving directly from YY through the air interface, or indirectly from YY through other units or modules through the air interface. "Sending" can also be understood as the "output" of the chip interface, and "receiving" can also be understood as the "input" of the chip interface. In other words, sending and receiving can be performed between devices, for example, between an OLT device and an ONU device, or can be performed within a device, for example, sending or receiving between components, modules, chips, software modules, or hardware modules within the device through a bus, trace, or interface.

[0076] Fifth, in the embodiments of the present application, "multiple" refers to two or more. "And / or" describes the association relationship of associated objects, indicating that three relationships can exist. For example, A and / or B can represent: the existence of A alone, the existence of A and B at the same time, and the existence of B alone, where A and B can be singular or plural. The character " / " generally indicates that the previous and next associated objects are in an "or" relationship. "At least one of the following" or similar expressions refers to any combination of these items, including any combination of single or plural items. For example, at least one of a, b and c can represent: a, or b, or c, or a and b, or a and c, or b and c, or a, b and c, where a, b, c can be single or multiple.

[0077] Sixth, in the various embodiments of the present application, unless otherwise specified or provided for by logic, the terms and / or descriptions between different embodiments are consistent and can be referenced by each other. The technical features in different embodiments can be combined to form new embodiments based on their inherent logical relationships.

[0078] Figure 1 is a schematic diagram of the system architecture of FTTH applicable to an embodiment of the present application. The optical line terminal (OLT) is connected to the upper-layer network-side equipment (such as switches, routers, etc.), and the lower layer is connected to one or more optical distribution networks (ODN). The ODN includes a passive optical splitter for optical power distribution, a trunk optical fiber connected between the passive optical splitter and the OLT, and a branch optical fiber connected between the passive optical splitter and the ONU. When transmitting data downstream, the ODN transmits the downstream data from the OLT to each ONU through the optical splitter, and the ONU selectively receives the downstream data carrying its own identification. When transmitting data upstream, the ODN combines the optical signals sent by N ONUs into one optical signal and transmits it to the OLT. The ONU provides a user-side interface for the ODN and is connected to the ODN at the same time. If the ONU also provides user port functions, such as the ONU provides an Ethernet user port or a plain old telephone service (POTS) user port, it is called an optical network terminal (ONT). In the FTTH system shown in Figure 1, the network management device / network management system is used to manage and maintain the OLT and ONT, and also sends management and maintenance information to the upper-layer management system, that is, the upper-layer operator management system, such as the operation support system (OSS) or business support system (BSS).

[0079] Building on FTTH, to address home Wi-Fi coverage issues, optical fiber can be extended into residents' rooms. Optical terminals providing Wi-Fi access are installed inside the rooms. This reduces the distance between the user terminal and the Wi-Fi access point, improving signal quality. This application scenario is called FTTR.

[0080] Figure 2 is a schematic diagram of the FTTR system architecture applicable to an embodiment of the present application. The FTTR network and FTTH network can be viewed as cascaded passive optical network (PON) systems. The OLT in FTTH is deployed in a central computer room, while the ONU is deployed in a home's information box. The master device in the FTTR can replace the ONU in FTTH and be deployed in the home's information box. This master device in the FTTR scenario has similar functions to the OLT in FTTH scenarios, and can also have similar functions to the ONU in FTTH scenarios. In other words, the master device in the FTTR combines the functions of an OLT and an ONU, serving as a network device that connects FTTH and FTTR. The slave devices in the FTTR can be deployed in each room of the home to connect to user terminals. These slave devices are essentially similar network devices to the ONUs in FTTH. The slave devices in the FTTR access each room, and this slave gateway can also function as an AP, enabling direct WiFi connections to user terminals.

[0081] It should be understood that multiple slave devices can be deployed in the FTTR, each slave device is connected to the corresponding downlink port on the master device, and the master device can achieve unified management and configuration of all slave devices. It should be noted that the master device can also be referred to as the "master gateway", "master optical modem" or "master FTTR device", "master access device", etc., and the slave device can also be referred to as the "slave gateway", "slave optical modem" or "slave FTTR device" or "slave access device", etc. This application does not limit their specific names. For the sake of ease of introduction, the access device will be used for unified introduction below.

[0082] Considering that there is a relatively mature communication protocol between the OLT and the main device in the current FTTH scenario, the OLT can manage the main device. However, there is no unified management method for the FTTR system, that is, the communication protocol between the OLT and the slave device is still immature. To this end, the present application establishes a communication method between the OLT and the slave gateway by newly defining the message format between the OLT and the master gateway, which facilitates the management of the OLT and the slave gateway. In other words, if the content of the communication between the OLT and the master gateway does not involve the slave gateway, the OLT and the master gateway communicate using the message format defined by the existing standard. If the content of the communication between the OLT and the master gateway involves the slave gateway, the OLT and the master gateway communicate using the message format newly defined in this application. As for the message format for communication between the master gateway and the slave gateway, the message format defined by the existing standard can be used, or the message format newly defined in this application can be used, without specific limitation. The message transmission method provided by the present application is introduced in detail below.

[0083] In addition, the technical solutions provided in this application can be applied to communication systems such as cable systems, fifth-generation (5G) or new radio (NR) systems, long-term evolution (LTE) systems, LTE frequency division duplex (FDD) systems, and LTE time division duplex (TDD) systems. The technical solutions provided in this application can also be applied to future communication systems, such as sixth-generation (6G) mobile communication systems.

[0084] The user equipment in the embodiments of the present application, also referred to as terminal equipment, includes various devices with wireless communication functions, which can be used to connect people, objects, machines, etc. The terminal equipment can be widely used in various scenarios, such as: cellular communication, D2D, V2X, peer to peer (P2P), M2M, MTC, IoT, virtual reality (VR), augmented reality (AR), industrial control, autonomous driving, telemedicine, smart grid, smart furniture, smart office, smart wearable, smart transportation, smart city drones, robots, remote sensing, passive sensing, positioning, navigation and tracking, autonomous delivery, etc. The terminal equipment can be a terminal in any of the above scenarios, such as an MTC terminal, an IoT terminal, etc. The terminal device may be a user equipment (UE) of the third generation partnership project (3GPP) standard, a terminal, a fixed device, a mobile station device or a mobile device, a subscriber unit, a handheld device, a vehicle-mounted device, a wearable device, a cellular phone, a smart phone, a session initiation protocol (SIP) phone, a wireless data card, a personal digital assistant (PDA), a computer, a tablet computer, a notebook computer, a wireless modem, a handheld device (handset), a laptop computer, a computer with wireless transceiver function, a smart book, a vehicle, a satellite, a global positioning system (GPS) device, a target tracking device, an aircraft (such as a drone, a helicopter, a multi-copter, a quadcopter, or an airplane), a ship, a remote control device, a smart home device, an industrial device, or a device built into the above-mentioned device (such as a communication module, a modem or a chip in the above-mentioned device), or other processing devices connected to a wireless modem. For the sake of convenience of description, the terminal device will be described below by taking the terminal or UE as an example.

[0085] In the embodiments of the present application, the device for implementing the function of the terminal device, i.e., the terminal device, can be the terminal device, or a device capable of supporting the terminal device to implement the function, such as a chip system or chip, which can be installed in the terminal device. In the embodiments of the present application, the chip system can be composed of a chip, or can include a chip and other discrete devices.

[0086] The network device in the embodiments of the present application may be a device for communicating with a terminal device, and may also be referred to as an access network device or a radio access network device. For example, the network device may be a base station. The network device in the embodiments of the present application may refer to a radio access network (RAN) node (or device) that connects a terminal device to a wireless network. Base station can broadly cover various names as follows, or replace the following names, such as: NodeB, evolved NodeB (eNB), next generation NodeB (gNB), relay station, access point, transmission point (TRP), transmission point, master station, auxiliary station, multi-standard wireless (motor slide retainer, MSR) node, home base station, network controller, access node, wireless node, access point (AP), transmission node, transceiver node, baseband unit (BBU), remote radio unit (RRU), active antenna unit (AAU), remote radio head (RRH), central unit (CU), distributed unit (DU), positioning node, etc. The base station can be a macro base station, a micro base station, a relay node, a donor node or the like, or a combination thereof. The base station can also refer to a communication module, modem or chip used to be set in the aforementioned device or apparatus. The base station can also be a mobile switching center and a device that performs base station functions in D2D, V2X, and M2M communications, a network-side device in a 6G network, or a device that performs base station functions in future communication systems. The base station can support networks with the same or different access technologies. The embodiments of this application do not limit the specific technology and specific device form used by the network equipment.

[0087] Figure 3 is a schematic diagram of a wireless communication system applicable to an embodiment of the present application. As shown in Figure 3, the wireless communication system includes a wireless access network 100. The wireless access network 100 can be a next-generation (e.g., 6G or higher) wireless access network, or a traditional (e.g., 5G, 4G, 3G, or 2G) wireless access network. One or more terminal devices (120a-120j, collectively referred to as 12) can be connected to each other or to one or more access devices (110a, 110b, collectively referred to as 110) in the wireless access network 100. The access device exchanges information with the network management system 200, where the network management system can be a core network device, etc. In the wireless communication system, network elements are connected through interfaces (e.g., NG, Xn) or air interfaces.

[0088] It is understandable that FIG3 is only a schematic diagram, and the wireless communication system may further include other devices, such as wireless relay devices and / or wireless backhaul devices, which are not shown in FIG1 .

[0089] Currently, operators offer broadband upgrades to potential customers through sales calls. When a customer requests an upgrade, the salesperson registers the request and arranges for a service representative to perform on-site installation and maintenance. However, most potential customers dismiss these calls as nuisance and reject them. Even when the call is answered, some customers may not be interested in the upgrade service, resulting in a time-sensitive solution and high labor costs.

[0090] In view of this, the present application proposes a method for providing services, which converts the passive manual inquiry of customer needs into automatic customer proactive reporting, and can accurately mine high-value and high-willing customers, which not only improves the success rate of sales promotion, but also reduces the cost of manual outbound calls.

[0091] The method provided by the embodiment of the present application is described in detail below with reference to the accompanying drawings. The embodiment provided by the present application can be applied to the systems shown in Figures 1 to 3 above without limitation.

[0092] In the following embodiments, network management devices, user devices, and access devices are used as examples for illustrative purposes. The network management devices, user devices, and access devices can be replaced with components (e.g., chips or circuits) of the network management devices, user devices, and access devices. Furthermore, the network management devices can be replaced with network management systems, such as network management software programs, or with next-generation intelligent network engines, such as cloud-based network management and analysis systems, network intelligent controllers, etc., without limitation in this application.

[0093] Figure 4 is a schematic diagram of a first method 400 for providing services according to an embodiment of the present application. Figure 4 shows a schematic flow of information interaction between a network management device and a user device. The method 400 shown in Figure 4 may include the following steps.

[0094] S401: A network management device configures multiple pop-up strategies and multiple service reports for multiple users in a first user list based on a first user list, wherein the multiple users correspond to one of the multiple pop-up strategies and the multiple users correspond to multiple service reports.

[0095] It should be noted that, in the present application, multiple users may correspond to the same pop-up strategy, and / or the same service report, or multiple users may correspond to different pop-up strategies, and / or different service reports, which is not limited in the present application. For example, when the first user list includes user #1, user #2, and user #3, the network management device may generate one pop-up strategy or two pop-up strategies, or three different pop-up strategies. At the same time, the gateway device may also generate one service report, two service reports, or three service reports. It is understandable that when the network management device generates one pop-up strategy, user #1, user #2, and user #3 correspond to the same pop-up strategy; when the network management device generates two pop-up strategies, there are two users among user #1, user #2, and user #3 that correspond to the same pop-up strategy; when the network management device generates three pop-up strategies, user #1, user #2, and user #3 correspond to different pop-up strategies. Similarly, when the network management device generates a service report, user #1, user #2 and user #3 correspond to the same service report. When the network management device generates two service reports, there are two users among user #1, user #2 and user #3 that correspond to the same service report. When the network management device generates three service reports, user #1, user #2 and user #3 correspond to different service reports. It is understandable that when different users correspond to the same pop-up strategy, different users can correspond to the same service report or different service reports. Similarly, when different users correspond to the same service report, different users can correspond to the same pop-up strategy or different pop-up strategies. This application does not limit this. It is understandable that each pop-up strategy corresponds to the same or different service report. For example, for heavy game and office users, as well as heavy video users, service reports for upgrading broadband can be provided.

[0096] In the present application, the user list (including the first user list and the second user list described below) is used to characterize the user portrait of the user's use of broadband, which can be understood as a refined identification label set for the user based on the user's different needs for broadband. For example, the user is characterized as a heavy game user, a heavy education and office user, or a FTTR gigabit demand user, etc. Among them, this application does not limit the content in the user list, which may include a user ID, the basic broadband services and value-added bandwidth services currently handled by the user corresponding to the user ID, and the user's use of bandwidth, etc. The user ID can be the user's serial number, the user's mobile phone number, etc., without limitation. It is understandable that the user ID can also be replaced by the ID of the user device corresponding to the user, such as the user device number, the media access control (MAC) address of the user device, etc. For example, FIG5 is a schematic diagram of a user list provided in an embodiment of the present application. In FIG5, the user list includes the model of the user device, the MAC address of the user device, the number of the user's home terminals (for example, the number of terminals permanently connected to the user device), the broadband package selected by the user, the number of devices supporting the sixth-generation wireless network technology (WiFi6), the number of high-value terminals (also known as high-value terminals, generally understood as terminals with high profit value to the operator), the number of access points (APs), the proportion of general transmission control protocol (TCP) poor quality time, whether it is a general TCP poor quality user, whether it is a video quality user, whether it is a game and office quality user, whether it is a poor quality user in a large application category, the number of concurrent terminals, whether the roaming experience is poor, whether the WiFi quality is poor, the total user traffic, the total user usage time, the user's video usage time, the user's game and office usage time, and the number of low-performance APs. Among them, poor quality users generally refer to users who are dissatisfied with the service experience due to network quality issues or other factors when using broadband services. It is understandable that FIG5 is only an example of a user list applicable to the present application and does not affect the scope of protection of the present application. The user list applicable to the present application is not limited to FIG5.

[0097] In the present application, each pop-up strategy can be understood as a strategy for how the network management device sends a service report to the user, or can be understood as a sending mechanism for the network management device to send a service report. Specifically, after the network management device obtains the first user list, the network management device configures the same or different pop-up strategies for each user based on the broadband usage of each user in the first user list. Each pop-up strategy may include but is not limited to at least one of the following: a period for obtaining the first user list, a period for sending a service report corresponding to each pop-up strategy, a user corresponding to each pop-up strategy, a template for a service report corresponding to each pop-up strategy, a time for sending a service report corresponding to each pop-up strategy, and a period for no longer popping up windows set according to user feedback. For example, FIG6 is a schematic diagram of a pop-up window strategy provided in an embodiment of the present application. In FIG6, the pop-up window strategy includes the name of the strategy, whether it has been enabled, the period and path for automatically obtaining the first user list, whether it is a designated user, the template of the service report, including the time of sending the service report, the interval of repeated reminders when the user has not confirmed, and the period of no more pop-ups set according to user feedback, wherein the period and path for automatically obtaining the first user list, whether it is a designated user are classified as the user range of pop-ups; the time of sending the service report, the interval of repeated reminders when the user has not confirmed, and the period of no more pop-ups set according to user feedback are classified as the sending time / frequency of the service report. It can be understood that FIG6 is only an example of a pop-up window strategy applicable to the present application and does not affect the scope of protection of the present application. The pop-up window strategy applicable to the present application scheme is not limited to FIG6.

[0098] In the present application, the service report can be understood as the service content that the network management device specifically provides to the user. Among them, the content of the service report may include but is not limited to the specific service content provided to the user. Specifically, after the network management device obtains the first user list, the network management device generates different or the same service reports for each user based on the broadband usage of each user in the first user list. Exemplarily, for heavy game users, the network management device can generate a service report for upgrading the network speed for the heavy game user; or exemplarily, for heavy time and frequency users, the network management device can generate a service report for upgrading to a larger traffic volume for the heavy video user. Exemplarily, Figure 7 is a schematic diagram of a service report generated for a heavy video user provided in an embodiment of the present application. It can be seen from Figure 7 that the service report proposes to the user that a service of upgrading to a larger traffic package can be provided for the user. It can be understood that Figure 7 is only an example of a service report applicable to the present application and does not affect the scope of protection of the present application. The service report applicable to the present application is not limited to Figure 7.

[0099] S402: The network management device sends multiple service reports to user equipments of multiple users in the first user list based on multiple pop-up strategies.

[0100] Specifically, after the network management device generates multiple pop-up strategies and multiple service reports based on the first user list, the network management device sends multiple service reports to the user devices of multiple users in the first user list based on the multiple pop-up strategies. For example, the network management device sends the service report to the user's application (APP) based on the mobile phone registered by the user on the first user list, or the network management device sends the service report to the user via SMS based on the mobile phone registered by the user on the first user list.

[0101] When an APP is used to send a service report to a user, the corresponding service report will be actively displayed (also called a pop-up) after the user opens the APP on the phone. In one feasible way, the push of the service report can be independent of the APP process, that is, it can be provided to the user when the APP is not running. At this time, the APP on the user's phone is in a closed state, and the user's phone can receive the service report with the screen off or on in standby mode. For example, (a) to (c) in Figure 8 are three different reminder methods, respectively, to remind the user to check the service report. Among them, (a) in Figure 8 shows that when the phone is in standby mode and the screen is off, the service message is displayed in the notification bar of the lock screen. When the user clicks on the notification and views the report, the service report is released from the notification bar. Figure 8 (b) shows a mobile phone receiving a service report while the screen is on. At this point, the service report can be displayed at the top of the screen as a banner to remind the user to view it. It is understood that, to avoid affecting the user's use of other apps, the service report is displayed for a short time, for example, disappearing after less than 5 seconds. If the user does not click the banner to view the displayed report within the display time, a badge corresponding to the number of service reports will be displayed on the app, as shown in Figure 8 (c). Figure 8 (c) shows a mobile phone receiving a service report while the screen is on. The number of reports will be displayed in the upper right corner of the app. When the user launches the app (e.g., clicks "Open"), the badge disappears. It is understood that in Figure 8 (b), since it is a banner reminding the user to view the report, compared to Figure 8 (a), the banner may not include the specific content of the service report and may only be a simple prompt. In another possible implementation, the push of the service report requires the app to be in operation (including being currently in use or running in the background). In this case, after the user's app receives the service report, it needs to remind the user to view the service report. For example, the user's mobile phone can receive service reports when the screen is off or on standby. For example, for example, (a) to (c) in Figure 9 are three different reminder methods. Among them, (a) in Figure 9 is a method of using a header banner on the mobile phone screen to remind the user when the mobile phone screen is on. Compared with (b) in Figure 8, the difference is that in (a) in Figure 9, the user's APP is in running state. (b) in Figure 9 is a digital corner mark reminder method. That is, the number of service reports is displayed in the upper right corner of the message column in the APP (which can also be replaced by other modules, such as services, etc., without limitation). When the user views it, the corner mark disappears. (c) in Figure 9 is a red dot reminder method. Compared with (b) in Figure 9, the number of reports will not be displayed in the upper right corner of the message column. When the user views it, the red dot disappears. It can be understood that Figures 8 and 9 are only a few methods of reminding users to view service reports applicable to this application, and do not affect the scope of protection of this application. The reminder methods applicable to the present application scheme are not limited to Figures 8 or 9.

[0102] When a service report is sent via SMS, the phone can be in either the on-screen or locked state. A common SMS reminder can be used to allow the user to view the service report in the SMS. For example, FIG10 is a schematic diagram of the user interface for viewing a service report when a service report is sent to a user device via SMS.

[0103] S403: Multiple user devices view the service report respectively and confirm whether to accept the service provided in the service report and / or confirm the service required by the user.

[0104] Specifically, after the user equipment checks the service report through one of the various reminder methods exemplified in S402 above, it confirms whether to accept the service provided in the service report.

[0105] S404, multiple user devices send multiple feedback messages to the network management device, each of the multiple feedback messages is used to report whether the corresponding user accepts the service provided in the service report and / or reports the service required by the user.

[0106] Specifically, when multiple user devices view the service report to determine whether they agree to accept the services provided in the report, and / or determine other services required by the user, the multiple users report the determined results through feedback messages through the user devices. Accordingly, the network management device receives the multiple feedback messages. It is understandable that when the user views the service report, the service report is displayed on the display interface of the user device in the form of a pop-up window. In order to collect user feedback on the service report, in one feasible method, the pop-up interface displaying the service report will also synchronously display options for users to perform feedback operations, and users can perform corresponding operations according to their needs. Among them, user feedback can be agreement to accept the service and disagreement to accept the service; or user feedback can be feedback on agreement to accept the service, disagreement to accept the service and other required services.

[0107] For example, when the feedback operation in the pop-up interface includes agreeing to accept the service and disagreeing to accept the service, the pop-up interface can be a dialog box (or a virtual button) for agreeing to accept the service and disagreeing to accept the service, so that the user clicks the corresponding dialog box on the pop-up interface to provide corresponding feedback on the pop-up page. In one achievable method, the pop-up interface can be as shown in Figure 11. In Figure 11, the service report recommends upgrading the data package for the user. When the user selects "Looking forward to the expert's advice", it means that the user hopes to upgrade the data package. If the user selects "No, thank you", it means that the user does not accept the service in the service report.

[0108] Exemplarily, when the feedback operation in the pop-up interface is feedback on agreeing to accept the service, disagreeing to accept the service, and other required services, the pop-up interface includes dialog boxes for agreeing to accept the service and disagreeing to accept the service, as well as a blank dialog box for the user to input the required service, so that the user clicks the corresponding dialog box on the pop-up interface, or inputs the feedback content on the blank dialog box, thereby providing feedback on the pop-up page. In one achievable method, the pop-up interface can be as shown in Figure 12. In Figure 12, the service report recommends upgrading the data package for the user. When the user selects "Looking forward to the expert's advice", it means that the user wants to upgrade the data package. When the user selects "No, thank you", it means that the user does not accept the service in the service report. When the user does not want to upgrade the data package, but wants to upgrade the broadband speed, the user can enter in the dialog box that he wants to upgrade the speed.

[0109] It is understandable that when the user performs a feedback operation on the service report pop-up interface, the service report pop-up interface will be released at the same time. In addition, Figures 11 and 12 are only schematic diagrams of two pop-up interfaces applicable to this application and do not affect the scope of protection of this application. The pop-up interfaces applicable to this application are not limited to Figures 11 or 12.

[0110] S405: The network management device generates a second user list according to the users corresponding to the feedback messages receiving the service in the multiple feedback messages. The second user list is used by the business personnel to provide services to the users in the second user list.

[0111] In this application, the service personnel include outbound service personnel and installation and maintenance service personnel, or the service personnel are installation and maintenance service personnel. Among them, the outbound service personnel are used to confirm the required services with the users in the second user list, and the installation and maintenance service personnel are used to provide home services to the users in the second user list.

[0112] Specifically, after receiving feedback messages from multiple user devices, the network management device generates a second user list based on the users who agree to receive the service and those who report other service needs. The second user list is then sent to a higher-level management system or an operator management system, such as an OSS or BSS, so that the higher-level management system can provide targeted broadband services to customers requiring services based on the second user list. In one achievable method, after the higher-level management system obtains the second user list, it provides the second user list to an outbound call representative. After obtaining the second user list, the outbound call representative calls the users on the second user list to further confirm the user's service needs. After confirmation, the outbound call representative generates a service report and provides it to an installation and maintenance representative. The installation and maintenance representative then provides targeted installation and maintenance services to the user based on the service report. In another achievable method, after the higher-level management system obtains the second user list, it provides the second user list to an installation and maintenance representative. The installation and maintenance representative then visits the user's residence based on the second user list, confirms the service needs with the user, and provides installation and maintenance services to the user.

[0113] It is understandable that before the network management device configures multiple pop-up strategies and multiple service reports based on the first user list, method 400 may further include a step in which the network management device obtains the first user list, namely, S406 below.

[0114] S406: The network management device obtains the first user list.

[0115] Specifically, the network management device can automatically generate it through user registration information or by detecting the broadband usage of the user device, etc., and this application does not limit this.

[0116] It can be understood that in this application, the names of the first user list and the second user list are merely exemplary, and other names can also be used. For example, the first user list can also be called the initial user list, and the second user list can also be called the precise user list. This application does not limit this.

[0117] Based on the above solution, this application not only avoids the high labor costs brought about by passively calling users by designing an automatic feedback solution, but also, since a more accurate user list can be obtained through feedback, the solution of this application can also improve the success rate of the service and provide users with more accurate services, thereby achieving the effect of improving user experience.

[0118] Figure 13 is a schematic diagram of a second method 1300 for providing services provided in an embodiment of the present application. Figure 13 shows a schematic flow of information interaction among a network management device, an access device, and a user device. It should be noted that in the method 400 shown in Figure 4, the network management device directly sends the service report to the user device, which can be applicable to scenarios where the user device is installed with an APP related to broadband services. Compared with the method 400 shown in Figure 4, in the method 1300 shown in Figure 13, the network management device needs to send multiple pop-up strategies and multiple service reports to the access device, and then send them to the user device connected to the access device via wireless wifi through the access device. Specifically, the method 1300 shown in Figure 13 may include the following multiple steps.

[0119] S1301: A network management device configures multiple pop-up strategies and multiple service reports for multiple users in a first user list based on a first user list, wherein the multiple users correspond to one of the multiple pop-up strategies and the multiple users correspond to multiple service reports.

[0120] Specifically, this step may refer to the relevant description in S401 of FIG. 4 above, which will not be repeated here.

[0121] S1302: The network management device sends multiple pop-up strategies and multiple service reports to the access device.

[0122] Specifically, when the user device does not have an APP related to the broadband service installed, the network management device sends the generated multiple pop-up strategies and multiple service reports to the access device, and then sends the multiple service reports to multiple user devices through the access device.

[0123] It should be noted that in this application, the application does not limit the access device. The access device can be understood as a device that is connected to both the network management device and the user device. When this solution is applied to a wireless communication system, the access device can be a network device, such as a base station; when this solution is applied to an FTTR system, the access device can be a master gateway ONT device or a slave gateway ONT device.

[0124] S1303: The access device sends multiple service reports to multiple user devices based on the pop-up window strategy.

[0125] For example, when the access device is an ONT device, the ONT can provide network services. When a user device is connected to the ONT device via Wi-Fi, the ONT device can use a captive homepage or captive login portal (Captive Portal) technology to present a service report to the user (usually through a browser) when the user device accesses Wi-Fi. The present application does not limit the method for implementing the Captive Portal, which can be domain name system (DNS) interception or hypertext transfer protocol (HTTP) redirection.

[0126] S1304: Multiple user devices view the service report respectively and confirm whether to accept the service provided in the service report and / or confirm the service required by the user.

[0127] S1305: Multiple user devices send multiple feedback messages to the access device. Each of the multiple feedback messages is used to report whether the corresponding user accepts the service provided in the service report and / or reports the service required by the user.

[0128] Specifically, this step may refer to the relevant description in S404 in FIG. 4 above, which will not be repeated here.

[0129] It should be noted that, after receiving multiple feedback messages, the access device may process the multiple feedback messages or directly forward them to the network management device. The above two scenarios are respectively described below.

[0130] When the access device does not process multiple feedback messages, method 1300 includes S1306 and S1307.

[0131] S1306: The access device sends multiple feedback messages to the network management device.

[0132] Specifically, after the access device receives feedback messages sent by multiple user equipments, the access device may not process the feedback messages, but directly forward them to the network management device.

[0133] S1307: The network management device generates a second user list according to the users corresponding to the feedback messages receiving the service in the multiple feedback messages. The second user list is used by the business personnel to provide services to the users in the second user list.

[0134] Specifically, this step may refer to the relevant description in S405 in FIG. 4 above, which will not be repeated here.

[0135] When the access device processes multiple feedback messages, method 1300 includes S1307 and S1308.

[0136] S1308: The access device generates a second user list according to the users corresponding to the feedback messages receiving the service in the multiple feedback messages. The second user list is used by the service personnel to provide services to the users in the second user list.

[0137] Specifically, after receiving feedback messages from multiple user devices, the access device parses the feedback messages and generates a second user list of users who agree to receive the service and users who report other service needs. For instructions for business personnel, please refer to the relevant instructions in S405 in Figure 4 above, which will not be repeated here.

[0138] S1309: The access device sends the second user list to the network management device.

[0139] Specifically, after the access device generates a second user list based on the multiple feedback messages, it sends the second user list to the network management device. The network management device then sends the second user list to the upper-layer management system, so that the upper-layer management system can provide accurate broadband services to customers who need services based on the second user list. Specifically, the description of the network management device after receiving the second user list can be found in the relevant description of S405 in Figure 4 above, and will not be repeated here.

[0140] Optionally, method 1300 may further include a process in which the network management device obtains the first user list. For details, please refer to the relevant description in S406 above and will not be repeated here.

[0141] Based on the above solution, the network management device obtains a more accurate user list by receiving feedback information from the access device, and can provide accurate services to users in scenarios where the user device does not have the APP installed, thereby improving the user experience.

[0142] Figure 14 is a schematic diagram of a third method 1400 for providing services according to an embodiment of the present application. Figure 14 illustrates a schematic flow of information exchange between a network management device, an access device, and a user device. It should be noted that, compared to method 1300 shown in Figure 13 , in method 1400 shown in Figure 14 , multiple service reports are generated by the access device. Specifically, method 1400 shown in Figure 14 may include the following steps.

[0143] S1401: The network management device configures multiple pop-up strategies for multiple users in the first user list based on the first user list.

[0144] The description of the first user list and the various pop-up strategies, etc., can all be referred to the relevant description in S401 of FIG. 4 above, which will not be repeated here.

[0145] S1402: The network management device sends multiple pop-up strategies to the access device.

[0146] Specifically, when the user device does not have an APP related to the broadband service installed, the network management device sends the generated multiple pop-up strategies to the access device, and accordingly, the access device receives the multiple pop-up strategies.

[0147] S1403: The access device generates multiple service reports based on the multiple pop-up strategies, wherein the multiple users correspond to one of the multiple pop-up strategies, and the multiple users correspond to the multiple service reports.

[0148] It is understandable that when the pop-up policy includes a template for a service report, the access device may generate a corresponding service report according to the template in the pop-up policy.

[0149] S1404: The access device sends a service report to multiple user devices based on the pop-up window strategy.

[0150] Specifically, this step may refer to S1303 in FIG13 , which will not be described in detail here.

[0151] S1405 , multiple user devices view the service report respectively, and confirm whether to accept the service provided in the service report, and / or confirm the service required by the user.

[0152] Specifically, this step can refer to the relevant description in S1304 in Figure 13 above, and will not be repeated here.

[0153] S1406: Multiple user devices send multiple feedback messages to the access device. Each of the multiple feedback messages is used to report whether the corresponding user accepts the service provided in the service report and / or reports the service required by the user.

[0154] Specifically, this step may refer to the relevant description in S1305 in FIG13 above, which will not be repeated here.

[0155] It is understandable that when the access device receives multiple feedback messages, the access device can process the multiple feedback messages or directly forward them to the network management device. For the above two scenarios, the method shown in Figure 14 includes the following steps respectively.

[0156] When the access device does not process multiple feedback messages, method 1400 includes S1407 and S1408.

[0157] S1407: The access device sends multiple feedback messages to the network management device.

[0158] S1408: The network management device generates a second user list according to the users corresponding to the feedback messages receiving the service in the multiple feedback messages. The second user list is used by the business personnel to provide services to the users in the second user list.

[0159] Specifically, S1407 and S1408 may refer to the relevant descriptions in S1306 and S1307 in FIG13 , respectively, and will not be repeated here.

[0160] When the access device processes multiple feedback messages, method 1400 includes S1409 and S1410.

[0161] S1409: The access device generates a second user list according to the users corresponding to the feedback messages receiving the service among the multiple feedback messages. The second user list is used by the service personnel to provide services to the users in the second user list.

[0162] S1410: The access device sends a second user list to the network management device.

[0163] Specifically, S1409 and S1410 may refer to the relevant descriptions in S1308 and S1309 in FIG13 , respectively, and will not be repeated here.

[0164] Optionally, method 1400 may further include a process in which the network management device obtains the first user list. For details, please refer to the relevant description in S406 above and will not be repeated here.

[0165] Based on this solution, the access device generates a service report using a pop-up policy from the network management device and sends it to the user device. This prevents the network management device from generating service reports for multiple user devices, reducing the processing pressure on the network management device. Furthermore, the network management device generates a more accurate user list by receiving feedback from the access device. This allows for precise service delivery even when the user device does not have the app installed, thereby improving the user experience.

[0166] It should be noted that, in the embodiments shown in Figures 4, 13 and 14 above, the embodiment shown in Figure 4 is a service solution provided by this application when the user device has the corresponding APP installed, and Figures 13 and 14 are service solutions provided by this application when the user has not installed the APP. In some scenarios, when the user device has both the APP installed and the connected access device has wireless and Captive Portal functions, the network management device can also set a priority for such user devices, so that the solution of using the APP to obtain the second user list has a higher priority than the solution of obtaining the second user list through the access device, that is, the solution of sending the service report through the APP is given priority. When the user changes the device or deletes the service APP, the wifi connection solution is adopted.

[0167] Regarding the embodiments of FIG. 4 , FIG. 13 and FIG. 14 , it should be noted that:

[0168] (1) The step numbers in the flowcharts described in the embodiments are merely examples of the execution process and do not limit the order in which the steps are executed. In the embodiments of the present application, there is no strict execution order for steps that have no temporal dependencies. Furthermore, not all steps shown in the flowcharts are mandatory steps, and steps may be added or deleted based on actual needs.

[0169] (2) In the various embodiments of the present application, unless otherwise specified or logically conflicting, the terms and / or descriptions between different embodiments are consistent and can be referenced to each other, and the technical features in different embodiments can be combined to form new embodiments according to their inherent logical relationships. For example, the embodiments of FIG4 and FIG13 above can be implemented independently or combined with each other. That is, when the user changes the device or deletes the service APP, the network management device can replace the scheme shown in FIG4 with the scheme shown in FIG13, that is, when a service report is subsequently created for the same user, the service report will no longer be sent using the APP, but the service report will be sent using the access device. It is understandable that when the user device installs the APP for the first time, when a service report is created for the same user again, it can also be converted from sending the service report using the access device to sending the service report using the APP. In other words, when the embodiments of FIG4 and FIG13 are combined with each other, the order of implementation is not limited, and corresponding changes can be made according to the different configurations of the user device (whether the APP is installed, etc.). Similarly, the embodiment shown in FIG4 can also be combined with the embodiment shown in FIG14.

[0170] (3) The above embodiments are described by taking the provision of broadband services as an example, but the present application is not limited to this. It is understandable that for the scenario where the access device is a base station, the content of the service report is about the maintenance of the wireless device, the upgrade of the wireless traffic package, such as the upgrade of 4G and 5G packages, etc., without limitation. It is understandable that when the solution of the present application is applied to a wireless system, if an APP is used to send a service report to the user, the APP is an APP related to wireless communication. In addition, it should be noted that the embodiments of the present application do not limit the specific form of each device. For example, in the above embodiments, the user device is described by taking a mobile phone as an example, but this description should not constitute a limitation on the present application. The user device can also be other devices, such as a tablet computer, etc., and devices that can achieve the same function in the future are applicable to the embodiments of the present application.

[0171] (4) In the above-mentioned various method embodiments, the methods and operations implemented by devices (such as network management devices, access devices and user equipment) may also be implemented by components of the devices (such as chips or circuits), without limitation.

[0172] The method provided by the embodiment of the present application is described in detail above in conjunction with Figures 4, 13 and 14. The functional modules that may be provided by the network management device and access device provided by the present application are described below in conjunction with Figures 15 and 16.

[0173] FIG15 is a schematic diagram of functional modules that may be provided by a network management device 1500 according to an embodiment of the present application. Specifically, the network management device 1500 includes a pop-up policy management module 1501 , a user identification module 1502 , and a message push module 1503 .

[0174] The pop-up window strategy management module 1501 is configured to configure multiple pop-up window strategies for multiple users in the first user list based on the first user list.

[0175] The user identification module 1502 is configured to generate a plurality of service reports for a plurality of users in the first user list based on the first user list.

[0176] The message push module 1503 sends multiple service reports based on multiple pop-up strategies.

[0177] It should be understood that the specific process of each module executing the above corresponding steps has been described in detail in the above method embodiment. For the sake of brevity, it will not be repeated here. In addition, Figure 15 is only an example of module division of a network management device applicable to the present application, and does not affect the scope of protection of the present application. The network management device applicable to the present application solution may also include other modules that perform other actions, which are not limited by the present application. It should also be noted that the operations performed by the above modules can also be adjusted and are not limited to the description in the embodiment.

[0178] FIG16 is a schematic diagram of functional modules that may be provided by an access device 1600 according to an embodiment of the present application. Specifically, the access device 1600 includes a pop-up policy management module 1601 and a pop-up service module 1602 .

[0179] The pop-up window strategy management module 1601 is configured to obtain and manage multiple pop-up window strategies configured for multiple users in the first user list.

[0180] The pop-up service module 1602 is configured to send multiple service reports to multiple user equipments.

[0181] It should be understood that the specific process of each module executing the above-mentioned corresponding steps has been described in detail in the above-mentioned method embodiment. For the sake of brevity, it will not be repeated here. In addition, Figure 16 is only an example of module division of an access device applicable to the present application, and does not affect the scope of protection of the present application. The access device applicable to the present application scheme may also include other modules that perform other actions, which are not limited by the present application. It should also be noted that the operations performed by the above-mentioned modules can also be adjusted and are not limited to the description in the embodiment.

[0182] Next, the device and chip system provided by the embodiments of the present application are described in detail with reference to Figures 17 to 20. It should be understood that the description of the device embodiment corresponds to the description of the method embodiment. Therefore, for matters not described in detail, please refer to the method embodiment above. For the sake of brevity, they are not described here.

[0183] The service provision methods shown in Figures 4, 13, and 14 are primarily described from the perspective of the interaction between network management devices, access devices, and user devices. It is understood that, in order to implement the aforementioned functions, the network management devices, access devices, and user devices include hardware structures and / or software modules that perform the corresponding functions.

[0184] It is understood that in order to implement the functions in the above embodiments, the network management device, access device, and user equipment include hardware structures and / or software modules corresponding to the execution of each function. Those skilled in the art should readily appreciate that, in conjunction with the units and method steps of the various examples described in the embodiments disclosed in this application, this application can be implemented in the form of hardware or a combination of hardware and computer software. Whether a function is executed in hardware or in a manner driven by computer software depends on the specific application scenario and design constraints of the technical solution.

[0185] Figure 17 is a schematic block diagram of a communication device 1700 provided in an embodiment of the present application. For example, it is a network management device as shown in Figure 1, and it can also be a module (such as a chip) applied to a network management device. Specifically, the communication device 1700 includes a receiving module 1701, which can be used to implement a corresponding receiving function. The receiving module 1701 can also be called a receiving unit. The communication device 1700 also includes a processing module 1702, which can be used to implement a corresponding processing function. The communication device 1700 also includes a sending module 1703, which can be used to implement a corresponding sending function, and the sending module 1703 can also be called a sending unit. The receiving module 1701 and the sending module 1703 can also be called communication interfaces or communication units.

[0186] Optionally, the communication device 1700 also includes a storage unit, which can be used to store instructions and / or data. The processing module 1702 can read the instructions and / or data in the storage unit so that the communication device 1700 implements the actions of the network management device in the aforementioned method embodiments.

[0187] The communication device 1700 can be used to execute the actions performed by the network management device in the above method embodiment 400 or method embodiment 1300 or method embodiment 1400. In this case, the communication device 1700 can be a component of the network management device, the receiving module 1701 is used to execute the reception-related operations of the network management device in the above method embodiment, the processing module 1702 is used to execute the processing-related operations of the network management device in the above method embodiment 400 or method embodiment 1300 or method embodiment 1400, and the sending module 1703 is used to execute the sending-related operations of the network management device in the above method embodiment 400 or method embodiment 1300 or method embodiment 1400.

[0188] In one embodiment, the communication device 1700 may be used to perform the operations of the network management device in FIG4 or FIG13 or FIG14. For example:

[0189] The receiving module 1701 is configured to receive multiple feedback messages sent by multiple user equipments, each of which is used to report whether the corresponding user accepts the service provided in the service report and / or report the service required by the user.

[0190] Processing module 1702 configures multiple pop-up strategies and multiple service reports for multiple users in the first user list based on the first user list. The multiple users correspond to one of the multiple pop-up strategies, and the multiple users correspond to multiple service reports. Processing module 1702 is further configured to generate a second user list based on the users corresponding to the feedback messages that received the service in the multiple feedback messages. The second user list is used by business personnel to provide services to the users in the second user list.

[0191] The sending module 1703 sends multiple service reports to user equipments of multiple users in the first user list based on multiple pop-up strategies.

[0192] It should be understood that the specific process of each module executing the above corresponding steps has been described in detail in the above method embodiment, and for the sake of brevity, it will not be repeated here.

[0193] In addition, the receiving module 1701, the processing module 1702 and the sending module 1703 in the communication device 1700 can also implement other operations or functions of the network management device in the above method, which will not be repeated here.

[0194] Optionally, communication device 1700 may be a device including a network management device, or a component configured in the network management device, such as a chip of the network management device. In this case, receiving module 1701 and sending module 1703 may be interface circuits, pins, etc. Specifically, the interface circuit may include an input circuit and an output circuit, wherein receiving module 1701 may include an input circuit, sending module 1703 may include an output circuit, and processing module 1702 may include a processing circuit.

[0195] Figure 18 is a schematic block diagram of a communication device 1800 provided in an embodiment of the present application. For example, it is one of the access devices shown in Figure 3, and it can also be a module (such as a chip) applied to the access device. Specifically, the communication device 1800 includes a receiving module 1801, which can be used to implement the corresponding receiving function. The receiving module 1801 can also be called a receiving unit. The communication device 1800 also includes a processing module 1802, which can be used to implement the corresponding processing function. The communication device 1800 also includes a sending module 1803, which can be used to implement the corresponding sending function, and the sending module 1803 can also be called a sending unit. The receiving module 1801 and the sending module 1803 can also be called communication interfaces or communication units.

[0196] Optionally, the communication device 1800 also includes a storage unit, which can be used to store instructions and / or data. The processing module 1802 can read the instructions and / or data in the storage unit so that the communication device 1800 implements the actions of the access device in the aforementioned method embodiments.

[0197] The communication device 1800 can be used to execute the actions performed by the access device in the above method embodiment 1300 or method embodiment 1400. In this case, the communication device 1800 can be a component of the access device, the receiving module 1801 is used to execute the reception-related operations of the access device in the above method embodiment, the processing module 1802 is used to execute the processing-related operations of the access device in the above method embodiment 1300 or method embodiment 1400, and the sending module 1803 is used to execute the sending-related operations of the access device in the above method embodiment 1300 or method embodiment 1400.

[0198] In one embodiment, the communication device 1800 may be used to perform the operations of the access device in FIG13 or FIG14 . For example:

[0199] Receiving module 1801 is configured to receive multiple pop-up strategies and multiple service reports from a network management device, wherein the multiple pop-up strategies and multiple service reports configured for multiple users are configured based on a first user list for multiple users in the first user list, the multiple users correspond to one of the multiple pop-up strategies, and the multiple users correspond to multiple service reports. The module is also configured to receive multiple feedback messages sent by multiple user devices, each of the multiple feedback messages being used to report whether the corresponding user accepts the service provided in the service report and / or to report the service requested by the user.

[0200] The processing module 1802 generates a second user list according to the users corresponding to the feedback messages receiving the service among the multiple feedback messages. The second user list is used by the business personnel to provide services to the users in the second user list.

[0201] The sending module 1803 is configured to send multiple service reports to multiple user equipments based on a pop-up window strategy, and is further configured to send multiple feedback messages to a network management device.

[0202] It should be understood that the specific process of each module executing the above corresponding steps has been described in detail in the above method embodiment, and for the sake of brevity, it will not be repeated here.

[0203] In addition, the receiving module 1801, the processing module 1802 and the sending module 1803 in the communication device 1800 can also implement other operations or functions of the access device in the above method, which will not be repeated here.

[0204] Optionally, the communication device 1800 may be a device including an access device, or a component configured in the access device, such as a chip of the access device. In this case, the receiving module 1801 and the sending module 1803 may be interface circuits, pins, etc. Specifically, the interface circuit may include an input circuit and an output circuit, wherein the receiving module 1801 may include an input circuit, the sending module 1803 may include an output circuit, and the processing module 1802 may include a processing circuit.

[0205] Figure 19 is a schematic structural diagram of a communication device 1900 provided in an embodiment of the present application. Communication device 1900 includes a processor 1901 and a transceiver 1902. Transceiver 1902 is configured to exchange information via a transmission medium. Alternatively, transceiver 1902 may be an interface, a bus, a circuit, or a device capable of performing transceiver functions. Alternatively, the device in transceiver 1902 that performs a receiving function may be considered a receiving module, and the device in transceiver 1902 that performs a transmitting function may be considered a transmitting module, i.e., transceiver 1902 includes a receiver and a transmitter.

[0206] The transceiver 1902 may also be sometimes referred to as a transceiver, a transceiver module, or a transceiver circuit, etc. The receiver may also be sometimes referred to as a receiver, a receiving module, or a receiving circuit, etc. The transmitter may also be sometimes referred to as a transmitter, a transmitter, a transmitting module, or a transmitting circuit, etc.

[0207] For example, in one embodiment, the processor 1901 is configured to perform other operations or functions of a chip of a network management device. The transceiver 1902 is used to implement information exchange between the communication device 1900 and an access device or user equipment.

[0208] In another embodiment, the processor 1901 is configured to access other operations or functions of a chip of the device. The transceiver 1902 is used to implement information exchange between the communication device 1900 and a network management device or a user equipment.

[0209] In another embodiment, the processor 1901 is configured to perform other operations or functions of a chip of the user equipment. The transceiver 1902 is used to implement information exchange between the communication device 1900 and a network management device or an access device.

[0210] The communication device 1900 may further include a memory 1903 for storing computer programs or instructions or and / or data. The memory 1903 is coupled to the processor 1901, and the processor 1901 is used to execute the computer program or instructions and / or data stored in the memory 1903, so that one of the methods 300 to 1400 in the above method embodiments is executed. The coupling in the embodiments of the present application is an indirect coupling or communication connection between devices, units or modules, which can be electrical, mechanical or other forms, and is used for information exchange between devices, units or modules. The processor 1901 can operate in conjunction with the memory 1903.

[0211] Optionally, the communication device 1900 may include one or more processors 1901 and one or more memories 1903 .

[0212] Optionally, the memory 1903 may be integrated with the processor 1901 or provided separately.

[0213] The specific connection medium between the processor 1901, transceiver 1902, and memory 1903 is not limited in the embodiments of the present application. In Figure 19, the processor 1901, transceiver 1902, and memory 1903 are connected via bus 1904. The bus is represented by a bold line in Figure 19. The connection between other components is only for illustrative purposes and is not intended to be limiting. The bus can be divided into an address bus, a data bus, a control bus, etc.

[0214] It should be understood that for ease of representation, only one thick line is used in FIG19 , but this does not mean that there is only one bus or one type of bus.

[0215] 20 is a schematic diagram of a chip system 2000 according to an embodiment of the present application. The chip system 2000 (or also referred to as a processing system) includes a logic circuit 2010 and an input / output interface 2020 .

[0216] Logic circuit 2010 may be a processing circuit in chip system 2000. Logic circuit 2010 may be coupled to a storage unit and call instructions in the storage unit, enabling chip system 2000 to implement the methods and functions of various embodiments of the present application. Input / output interface 2020 may be an input / output circuit in chip system 2000, outputting information processed by chip system 2000 or inputting data or signaling information to be processed into chip system 2000 for processing.

[0217] Alternatively, the logic circuit 2010 may be implemented by one or more processors, including the one or more processors or a processing portion in the one or more processors.

[0218] Optionally, the input / output interface 2020 may include a transceiver circuit, a transceiver, an input / output circuit, or a communication interface.

[0219] As a solution, the chip system 2000 is used to implement the operations performed by the network management device, access device or user equipment in the above various method embodiments.

[0220] Specifically, the logic circuit 2010 is used to implement the processing-related operations performed by the network management device or access device or user equipment in the above method embodiment; the input / output interface 2020 is used to implement the sending and / or receiving-related operations performed by the network management device or access device or user equipment in the above method embodiment.

[0221] An embodiment of the present application further provides a computer-readable storage medium storing computer instructions for implementing the methods executed by a network management device, an access device, or a user device in the above-mentioned method embodiments.

[0222] For example, when the computer program is executed by a computer, the computer can implement the method executed by the network management device, access device or user equipment in each embodiment of the above method.

[0223] An embodiment of the present application also provides a computer program product, comprising instructions, which, when executed by a computer, implement the methods performed by the network management device, access device, or user equipment in the above-mentioned method embodiments.

[0224] The present application also provides an FTTH or FTTR or wireless communication system, which includes the access device, network management device, and user equipment described in the above embodiments. For example, the system includes the ONT device and network management device in Figure 1, or includes the network management device, base station, and terminal device in Figure 3.

[0225] The explanation of the relevant contents and beneficial effects of any of the above-mentioned devices can be referred to the corresponding method embodiments provided above, which will not be repeated here.

[0226] In the several embodiments provided in this application, it should be understood that the disclosed devices and methods can be implemented in other ways. For example, the device embodiments described above are only schematic. For example, the division of the units is only a logical function division. In actual implementation, there may be other division methods, such as multiple units or components can be combined or integrated into another system, or some features can be ignored or not executed. In addition, the mutual coupling or direct coupling or communication connection shown or discussed can be through some interfaces, indirect coupling or communication connection of devices or units, which can be electrical, mechanical or other forms.

[0227] In the above embodiments, it can be implemented in whole or in part by software, hardware, firmware or any combination thereof. When implemented using software, it can be implemented in whole or in part in the form of a computer program product. The computer program product includes one or more computer instructions. When the computer program instructions are loaded and executed on a computer, the process or function described in the embodiment of the present application is generated in whole or in part. The computer can be a general-purpose computer, a special-purpose computer, a computer network, or other programmable device. For example, the computer can be a personal computer, a server, or a network device, etc. The computer instructions can be stored in a computer-readable storage medium or transmitted from one computer-readable storage medium to another computer-readable storage medium. For example, the computer instructions can be transmitted from one website, computer, server or data center to another website, computer, server or data center by wired (e.g., coaxial cable, optical fiber, digital subscriber line (DSL)) or wireless (e.g., infrared, wireless, microwave, etc.) mode. The computer-readable storage medium can be any available medium that a computer can access or a data storage device such as a server or data center that includes one or more available media integrations. The available medium may be a magnetic medium (e.g., a floppy disk, a hard disk, a magnetic tape), an optical medium (e.g., a DVD), or a semiconductor medium (e.g., a solid state disk (SSD)). For example, the aforementioned available medium includes, but is not limited to, various media that can store program code, such as a USB flash drive, a mobile hard disk, a read-only memory (ROM), a random access memory (RAM), a magnetic disk, or an optical disk.

[0228] The above description is merely a specific embodiment of the present application, but the scope of protection of the present application is not limited thereto. Any changes or substitutions that can be easily conceived by a person skilled in the art within the technical scope disclosed in this application should be included in the scope of protection of this application. Therefore, the scope of protection of this application should be based on the scope of protection of the claims.

Claims

1. A method for providing a service, characterized in that: Applied to a network management device, the method includes: The network management device configures multiple pop-up strategies and multiple service reports for multiple users in the first user list based on the first user list, the multiple users corresponding to one of the multiple pop-up strategies, and the multiple users corresponding to the multiple service reports; The network management device sends the multiple service reports to user equipments of multiple users in the first user list based on the multiple pop-up strategies; The network management device receives multiple feedback messages from the multiple user devices, each of the multiple feedback messages is used to report whether the corresponding user accepts the service provided in the service report corresponding to the user, and / or report the service required by the user; The network management device generates a second user list according to users corresponding to feedback messages receiving services among the multiple feedback messages. The second user list is used by business personnel to provide services to users in the second user list.

2. The method according to claim 1, characterized in that Each of the multiple pop-up strategies includes at least one of the following: a period for obtaining the first user list, a period for sending a service report corresponding to each of the multiple users, a user corresponding to each pop-up strategy, a template for the service report corresponding to each user, a time for sending the service report corresponding to each user, and a period for no longer displaying pop-ups set based on user feedback.

3. The method according to claim 1 or 2, characterized in that The network management device sends the multiple service reports to user equipments of multiple users in the first user list based on the multiple pop-up strategies, including: The network management device sends the multiple pop-up strategies and the multiple service reports to the access device, where the multiple pop-up strategies are used by the access device to send the multiple service reports to the multiple user devices; The network management device receives multiple feedback messages from the multiple user equipments, including: The network management device receives multiple feedback messages from the multiple user equipments through the access device.

4. The method according to claim 3, characterized in that The access device is an optical network terminal ONT device or a network device.

5. The method according to any one of claims 1 to 4, characterized in that The business personnel include outbound call salespersons and installation and maintenance salespersons, or the business personnel are installation and maintenance salespersons, the outbound call salespersons are used to confirm the required services to the users in the second user list, and the installation and maintenance salespersons are used to provide home services to the users in the second user list.

6. The method according to any one of claims 1 to 5, characterized in that The network management device sends the multiple service reports to user equipments of multiple users in the first user list based on the multiple pop-up strategies, including: The network management device displays the multiple service reports through application programs of user devices of multiple users in the first user list based on the multiple pop-up strategies.

7. A method for providing services, characterized in that Applied to a network management device, the method includes: The network management device configures multiple pop-up strategies for multiple users in the first user list based on the first user list, the multiple pop-up strategies are used to generate multiple service reports, the multiple users correspond to one of the multiple pop-up strategies, and the multiple users correspond to the multiple service reports; The network management device sends the multiple pop-up strategies to the access device; The network management device receives multiple feedback messages from the access device, where the multiple feedback messages are sent by user equipment of multiple users in the first user list, each of the multiple feedback messages being used to report whether a corresponding user accepts a service provided in a service report corresponding to the user and / or to report a service required by the user; The network management device generates a second user list according to users corresponding to feedback messages receiving services among the multiple feedback messages. The second user list is used by business personnel to provide services to users in the second user list.

8. The method according to claim 7, characterized in that Each of the multiple pop-up strategies includes at least one of the following: a period for obtaining the first user list, a period for sending a service report corresponding to each of the multiple users, a user corresponding to each pop-up strategy, a template for the service report corresponding to each user, a time for sending the service report corresponding to each user, and a period for no longer displaying pop-ups set based on user feedback.

9. The method according to claim 7 or 8, characterized in that The business personnel include outbound call salespersons and installation and maintenance salespersons, or the business personnel are installation and maintenance salespersons, the outbound call salespersons are used to confirm the required services to the users in the second user list, and the installation and maintenance salespersons are used to provide home services to the users in the second user list.

10. The method according to any one of claims 7 to 9, characterized in that The access device is an optical network terminal ONT device or a network device.

11. A method for providing services, characterized in that Applied to an access device, the method includes: The access device receives multiple pop-up strategies and multiple service reports from a network management device, where the multiple pop-up strategies are configured for multiple users in the first user list based on a first user list, the multiple users correspond to one of the multiple pop-up strategies, and the multiple users correspond to the multiple service reports; The access device sends the multiple service reports to the user equipments of the multiple users based on the multiple pop-up strategies; The access device receives multiple feedback messages from the multiple user devices, each of the multiple feedback messages being used to report whether a corresponding user accepts a service provided in a service report corresponding to the user and / or to report a service required by the user, and the users corresponding to the feedback messages that accept the service in the multiple feedback messages are used to generate a second user list, where the second user list is used by a service personnel to provide services to users in the second user list; The access device sends the multiple feedback messages to the network management device.

12. The method according to claim 11, characterized in that Each of the multiple pop-up strategies includes at least one of the following: a period for obtaining the first user list, a period for sending a service report corresponding to each of the multiple users, a user corresponding to each pop-up strategy, a template for the service report corresponding to each user, a time for sending the service report corresponding to each user, and a period for no longer displaying pop-ups set based on user feedback.

13. The method according to claim 11 or 12, characterized in that The business personnel include outbound call salespersons and installation and maintenance salespersons, or the business personnel are installation and maintenance salespersons, the outbound call salespersons are used to confirm the required services to the users in the second user list, and the installation and maintenance salespersons are used to provide home services to the users in the second user list.

14. The method according to any one of claims 11 to 13, characterized in that The access device is an optical network terminal ONT device or a network device.

15. A method for providing services, characterized in that Applied to an access device, the method includes: The access device receives a plurality of pop-up strategies from the network management device, wherein the plurality of pop-up strategies are configured for a plurality of users in the first user list based on the first user list, The access device generates a plurality of service reports based on the plurality of pop-up strategies, the plurality of users corresponding to one of the plurality of pop-up strategies, and the plurality of users corresponding to the plurality of service reports; The access device sends the multiple service reports to the user equipments of the multiple users based on the multiple pop-up strategies; The access device receives multiple feedback messages from the multiple user devices, each of the multiple feedback messages being used to report whether a corresponding user accepts a service provided in a service report corresponding to the user and / or to report a service required by the user, and the users corresponding to the feedback messages that accept the service in the multiple feedback messages are used to generate a second user list, where the second user list is used by a service personnel to provide services to users in the second user list; The access device sends the multiple feedback messages to the network management device.

16. The method according to claim 15, characterized in that Each of the multiple pop-up strategies includes at least one of the following: a period for obtaining the first user list, a period for sending a service report corresponding to each of the multiple users, a user corresponding to each pop-up strategy, a template for the service report corresponding to each user, a time for sending the service report corresponding to each user, and a period for no longer displaying pop-ups set based on user feedback.

17. The method according to claim 15 or 16, characterized in that The business personnel include outbound call salespersons and installation and maintenance salespersons, or the business personnel are installation and maintenance salespersons, the outbound call salespersons are used to confirm the required services to the users in the second user list, and the installation and maintenance salespersons are used to provide home services to the users in the second user list.

18. The method according to any one of claims 15 to 17, characterized in that The access device is an optical network terminal ONT device or a network device.

19. A communication device, characterized in that: include: A module for performing the method of any one of claims 1 to 6, or a module for performing the method of any one of claims 7 to 10, or a module for performing the method of any one of claims 11 to 14, or a module for performing the method of any one of claims 15 to 18.

20. A chip, characterized in that: The chip includes a processor and a communication interface, wherein the communication interface is used to receive data frames and transmit them to the processor or send the data frames to other communication devices other than the communication device including the chip, and the processor is used to execute the method according to any one of claims 1 to 6, or the method according to any one of claims 7 to 10, or the method according to any one of claims 11 to 14, or the method according to any one of claims 15 to 18.

21. A computer-readable storage medium, characterized in that The computer-readable storage medium stores computer instructions. When the computer instructions are executed on a computer, the method according to any one of claims 1 to 6, or the method according to any one of claims 7 to 10, or the method according to any one of claims 11 to 14, or the method according to any one of claims 15 to 18 is executed.

22. A computer program product, characterized in that The computer program product comprises a computer program code, which, when run on a computer, causes the method according to any one of claims 1 to 6, or the method according to any one of claims 7 to 10, or the method according to any one of claims 11 to 14, or the method according to any one of claims 15 to 18 to be performed.

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