Information processing system, information processing device, and program

Abstract

The present invention compresses the storage amount of a work log and enables an operator terminal to be used both for private and business purposes. This information processing system has: a collection function for collecting a screen image and operation information, the screen image representing the display contents of a screen of an operator terminal during a process in which an operator operates the operator terminal to access an object; a filtering setting function for receiving a filtering setting for selecting an object in advance to collect a screen image and operation information; and a storage function for providing a storage space for storing the collected screen image and operation information. The collection function determines a screen image and operation information to be collected, on the basis of a previously selected filtering setting.

Description

Information processing system, information processing device and program

[0001] The present invention relates to an information processing system, an information processing device, and a program.

[0002] An information processing device is known that is configured to execute an acquisition step, an identification step, an extraction step, and a display control step, in which the acquisition step acquires operation information from each of multiple user terminals, the identification step identifies the content of the task and the task execution means for each task based on the operation information and pre-stored reference information, the extraction step extracts the different task execution means as a recommendation target when different task execution means are executed for the same task, and the display control step controls to display notification information including the recommendation target (Patent Document 1).

[0003] An image processing device is also known that can communicate with a server via a network and can use one or more application functions, and that is equipped with a storage means for storing audit logs linked to application functions, a designation means for designating application functions for which audit logs are allowed to be acquired, and a transmission means for not sending audit logs linked to application functions not designated by the designation means to the server, but only sending audit logs linked to application functions designated by the designation means to the server (Patent Document 2).

[0004] JP 2022-177827 A JP 2022-131233 A

[0005] The present invention compresses the storage capacity of work logs and enables a worker terminal to be used for both private and business purposes.

[0006] In order to solve the above problem, the information processing system described in claim 1 is characterized by comprising: a collection function that collects screen images and operation information that represent the display contents of the screen of a worker terminal while a worker is operating the worker terminal to interact with an object; a filtering setting function that accepts filtering settings that pre-select the object from which the screen images and operation information are to be collected; and a storage function that provides a storage location for storing the collected screen images and operation information.

[0007] The invention of claim 2 is characterized in that, in the information processing system of claim 1, the collection function determines the screen images and the operation information to be collected based on a preselected filtering setting.

[0008] The invention described in claim 3 is characterized in that, in the information processing system described in claim 1, the collection of the screen images and the operation information is performed by storing the screen images and the operation information in the storage location, and the storage function determines the screen images and the operation information to be stored based on a pre-selected filtering setting.

[0009] The invention described in claim 4 is characterized in that, in the information processing system described in any one of claims 1 to 3, the filtering settings include settings for selecting the target in which the worker is involved in collecting the screen image and the operation information, and whether or not to record the operation information for the target.

[0010] The invention described in claim 5 is characterized in that, in the information processing system described in claim 4, the target includes an application program used by the worker, a data file created by the worker, and a web page accessed by the worker, and the filtering setting includes a setting to exclude the screen image and the operation information generated during personal use by the worker of the target.

[0011] In order to solve the above problem, the information processing device described in claim 6 has a processor, and the processor executes the collection of screen images and operation information representing the display contents of the screen of the client device while a worker is operating the client device and interacting with an object, based on pre-selected filtering settings.

[0012] In order to solve the above problem, the program described in claim 7 is characterized in that it causes a computer to realize a function of collecting screen images and operation information representing the display contents of the screen of a client device while a worker is operating the client device and interacting with an object, based on pre-selected filtering settings.

[0013] According to the first aspect of the present invention, it is possible to compress the storage capacity of the work log and enable the worker terminal to be used for both private and business purposes.

[0014] According to the second aspect of the present invention, the work logs of the workers can be filtered and collected, and the burden on the processing performance of the client device and the server device can be reduced.

[0015] According to the third aspect of the present invention, the work logs of the workers can be filtered and stored.

[0016] According to the fourth aspect of the present invention, the worker can select the target for which the work log is to be collected.

[0017] According to the fifth aspect of the present invention, the work logs of the workers can be collected while excluding information relating to the individual workers.

[0018] According to the sixth aspect of the present invention, the work logs of the workers can be filtered and collected.

[0019] According to the seventh aspect of the present invention, the work logs of the workers can be filtered and collected.

[0020] 1 is a diagram illustrating an example of a hardware configuration of an information processing system to which the present embodiment is applied; FIG. 2 is a diagram illustrating an example of a hardware configuration of an operator terminal and an administrator terminal according to the present embodiment; FIG. 3 is a diagram illustrating an example of a hardware configuration of a server device according to the present embodiment; FIG. 4 is a diagram illustrating an example of a functional configuration of each device included in an information processing system to which the present embodiment is applied; FIG. 5 is a diagram illustrating an example of a screen for accepting application filtering settings in a filtering setting unit; FIG. 6 is a diagram illustrating an example of a screen for accepting file name filtering settings in a filtering setting unit; FIG. 7 is a diagram illustrating an example of a screen for accepting web page filtering settings in a filtering setting unit; FIG. 8 is a diagram illustrating an example of a screen for accepting recording time settings in a filtering setting unit;

[0021] Next, the present invention will be described in more detail below with reference to the drawings, showing embodiments and specific examples, but the present invention is not limited to these embodiments and specific examples. Furthermore, in the following description using the drawings, it should be noted that the drawings are schematic and the ratios of dimensions, etc., are different from those of the actual objects, and for ease of understanding, illustrations other than those necessary for the description are omitted as appropriate.

[0022] (1) Overall Configuration of the Information Processing System The information processing system 1 according to this embodiment includes a log collection unit 223 that performs a collection function of collecting screen images G representing the display content on the screen of the worker terminal 20 and operation information while the worker is operating the worker terminal 20 to interact with an object. The information processing system 1 also includes a filtering setting unit 224 that performs a filtering setting function of accepting filtering settings that preselect the object for which the screen images G and operation information are to be collected. The information processing system 1 also includes a server device 30 that performs a storage function of providing a storage location for storing the collected screen images G and operation information. The information processing system 1 configured in this manner filters and collects the screen images G and operation information based on the preselected filtering settings, thereby reducing the storage capacity of the work log and enabling the worker terminal 20 to be used for both personal and business purposes.

[0023] Here, "target" refers to various programs including application programs (hereinafter sometimes simply referred to as "application"), such as applications for drawing, document creation, spreadsheets, internet searches, etc., data files created by workers operating applications, specific web pages accessed by workers, etc. "In process" refers to a state in which a worker is operating an "target" via an input device such as a keyboard, mouse, or touch panel, and examples of such operations include keystrokes, mouse cursor movements, clicks, flicks, and touches.

[0024] Recent applications have been equipped with a graphical user interface (GUI), and when using such applications, a worker checks the displayed GUI and operates the GUI elements, such as windows, labels, buttons, and text boxes. The GUI changes as a result of these operations, so the worker must repeatedly check the changed GUI and operate the GUI elements. To improve the efficiency of operations performed on such applications, it is considered effective to visualize a log of past operations. A work log is obtained by recording "screen images" displayed when a worker operates an application in association with operation information.

[0025] (1.1) Hardware Configuration Fig. 1 is a diagram showing an example of the hardware configuration of an information processing system 1 to which this embodiment is applied. In the information processing system 1, a worker terminal 20 operated by a worker, a server device 30 that stores collected screen images G, and an administrator terminal 40 that is operated by an administrator and views the screen images G stored in the server device 30 are all connected to one another via a communication line 50. The communication line 50 is, for example, a line such as the Internet, and is used for information communication between the worker terminal 20, the administrator terminal 40, and the server device 30.

[0026] (1.1.1) Hardware Configuration of the Worker Terminal 20 FIG. 2 is a diagram illustrating an example of the hardware configuration of the worker terminal 20 and the administrator terminal 40 according to this embodiment. The worker terminal 20 is operated by a worker and includes a control unit 21 that executes a target application, a display unit 22 that displays a GUI screen that can be operated by the worker, an input unit 23 that accepts operation inputs made by the worker, a communication unit 24 that communicates with the outside world via wired or wireless communication, and a storage unit 25 that stores programs executed by the control unit 21 and temporary information related to the calculations of the programs, etc. Examples of such a worker terminal 20 include a personal computer, a tablet terminal, a smartphone, etc. Such a worker terminal 20 is intended to be used not only for work but also for personal use, but is not particularly limited thereto.

[0027] (Control Unit 21) The control unit 21 is composed of a CPU (Central Processing Unit) 21a as an example of a processor that controls the entire device, a ROM (Read Only Memory) 21b that stores a BIOS (Basic Input / Output System) and an operating system (OS) executed by the CPU 21a, and a RAM (Random Access Memory) 21c that is used as a working memory for the CPU 21a. The control unit 21 also executes processes such as acquiring, saving, displaying, and transmitting information through the execution of programs. In this embodiment, the control unit 21 also functions as a log collection unit 223 that collects screen images G representing the display content of the display unit 22 and operation information (hereinafter, sometimes referred to as an operation log), and a filtering setting unit 224 that accepts filtering settings that preselect targets for collecting the screen images G and operation information.

[0028] (Display Unit 22) The display unit 22 is configured, for example, with a liquid crystal display or an OLED (Organic Light Emitting Diode) display, and displays a GUI screen and image data. Specifically, it displays a cursor that indicates a position or image on the screen, and a work screen on which the worker performs work-related processing. The display unit 22 may be included as an integral part of the worker terminal 20, or may be attached externally to the worker terminal 20. Furthermore, the display unit 22 may be formed integrally with the input unit 23 (described later) as a touch panel.

[0029] (Input Unit 23) The input unit 23 is a device operated by an operator, and is, for example, a keyboard, a pointing device, a button, a microphone, a web camera, a switch, etc. Examples of pointing devices include a mouse, a trackball, a touch panel, a pen tablet, etc.

[0030] (Communication Unit 24) The communication unit 24 is configured with a communication interface for communicating with external devices, etc. The worker terminal 20 transmits and receives various information to and from the server device 30 and the administrator terminal 40 via the communication unit 24. In particular, the communication unit 24 transmits the screen image G and operation information collected by the log collection unit 223 to the server device 30.

[0031] (Storage Unit 25) The storage unit 25 stores various information including operation information based on operation inputs made by an operator. This can be implemented as a storage device such as an SSD (Solid State Drive) that stores various programs related to the operator terminal 20 executed by the control unit 21 as the log collection unit 223, or as a memory such as RAM that stores temporarily required information related to program calculations. The storage unit 25 also has a secondary storage unit 251 realized by an HDD (Hard Disc Drive) or the like that temporarily records collected screen image data and operation information data.

[0032] (1.1.2) Hardware Configuration of Server Device 30 Fig. 3 is a diagram showing an example of the hardware configuration of the server device 30 according to this embodiment. The server device 30 has an arithmetic processing unit 31 that executes arithmetic processing according to a predetermined processing program when storing the screen image G or other processes, a secondary storage unit 32 realized by an HDD (Hard Disc Drive) or the like in which the screen image data and operation information data to be stored are recorded, and a communication unit 33 that transmits and receives information via a communication line 50.

[0033] The arithmetic processing unit 31 includes a CPU 31a as an example of a processor that controls the entire device, a RAM 31b used as a working memory for the CPU 31a, and a ROM 31c that stores programs executed by the CPU 31a. The secondary storage unit 32 stores information related to the storage of screen image data, as well as programs executed by the arithmetic processing unit 31. The arithmetic processing unit 31 reads out the programs stored in the secondary storage unit 32, thereby executing various processes in the server device 30.

[0034] Here, the programs executed by the CPUs 21a and 31a, which are examples of processors, are provided to the control unit 21 and the arithmetic processing unit 31 in a state where they are stored in a computer-readable recording medium such as a magnetic recording medium (magnetic tape, magnetic disk, etc.), an optical recording medium (optical disk, etc.), a magneto-optical recording medium, or a semiconductor memory. The programs executed by the CPUs 21a and 31a may also be downloaded using a communication means such as the Internet. Furthermore, the operations of the processors may not only be performed by a single processor, but may also be performed by multiple processors located in physically separate locations working together.

[0035] (1.1.3) Hardware Configuration of Administrator Terminal 40 The administrator terminal 40 according to this embodiment has the same hardware configuration as the worker terminal 20. The administrator terminal 40 has a control unit 41 that executes processes such as acquiring, saving, displaying, and transmitting information through the execution of a program, a display unit 42 that displays images, text information, and the like to the administrator who is the user, an input unit 43 that accepts input operations from the administrator, a communication unit 44 that transmits and receives information via a communication line 50, and a storage unit 45 realized by an HDD (Hard Disc Drive) or the like on which images, text information, and the like are recorded.

[0036] (1.2) Functional Configuration Fig. 4 is a diagram showing an example of the functional configuration of each device included in the information processing system 1 to which this embodiment is applied. The worker terminal 20 has a display control unit 221 that controls the content displayed on the display unit 22, an operation identification unit 222 that identifies the worker's operation on the application, and a log collection unit 223 that acquires the worker's operation information on the application and the screen image G displayed on the display unit 22. The worker terminal 20 also has a filtering setting unit 224 that accepts selection of an application for which the screen image G and operation information are to be collected, and a communication control unit 225 that transmits and receives information. Such a worker terminal 20 functions as an information processing device that collects the screen image G and operation information based on pre-set filtering conditions while the worker is operating the worker terminal 20 and interacting with the application.

[0037] (Display control unit) The display control unit 221 controls the content to be displayed on the display unit 22 based on the operation of the worker identified by the operation identification unit 222, the information received via the communication control unit 226, and the content of the program execution performed by the control unit 21.

[0038] (Operation Identification Unit) The operation identification unit 222 identifies what kind of operation the worker has performed on the operation screen via the input unit 23. Here, the operator operation refers to, for example, an operation such as clicking to specify an image, various icons, or a position on the operation screen, a scrolling operation, a key input operation, etc.

[0039] (Log Collection Unit) The log collection unit 223 detects operations of the input unit 23 of the worker terminal 20 and records the operations as operation information. Specifically, the log collection unit 223 records operation information including the work content, input amount, changes in the nature of the input, etc. for each application software that is the target of operation on the worker terminal 20 as log data. Examples of the work content include a software developer writing software code and an illustrator creating a drawing using an application. The input amount is specifically the number of inputs per unit time made by the worker to the application. Examples of the nature of the input include clicks and cursor movement. Furthermore, the log collection unit 223 captures a screen image G displayed on the display unit 22 in conjunction with the worker's operation and records the captured image G as the screen image G.

[0040] (Filtering Setting Unit) Fig. 5 is a diagram showing an example of a screen for accepting application filtering settings in the filtering setting unit 224, Fig. 6 is a diagram showing an example of a screen for accepting file name filtering settings in the filtering setting unit 224, Fig. 7 is a diagram showing an example of a screen for accepting web page filtering settings in the filtering setting unit 224, and Fig. 8 is a diagram showing an example of a screen for accepting recording time settings in the filtering setting unit 224. The filtering setting unit 224 accepts application filtering settings, file name filtering settings, web page filtering settings, and recording time settings.

[0041] As an application filtering function, the filtering setting unit 224 accepts the selection of an application for which a screen image G is to be collected from an application operated by a worker to perform a task. Specifically, as shown in Fig. 5, the application filtering setting accepts the selection of an application name for which a work log is to be acquired (in Fig. 5, "Microsoft Edge," a web browser) from among the displayed application names. Furthermore, for the selected application, the filtering setting accepts the selection of whether to record mouse coordinates indicating cursor movement based on the worker's operation, key input contents, and screenshots (screen image G).

[0042] The filtering setting unit 224 has a file name filtering function that allows the worker to set file names that the worker does not want to record. Specifically, as shown in Fig. 6, the file name filtering setting allows the worker to select file names that the worker does not want to record from among the displayed file names. The file names can also be set by inputting them.

[0043] As a web page filtering function, when the application category is Internet search, the filtering setting unit 224 accepts a setting for whether or not to record domains and pages when a specific web page is accessed. Specifically, as shown in FIG. 7, either "record all URLs" or "record only specified URLs" can be selected, and domains and pages that you do not want to record can be added to the list. Furthermore, you can set the domains and pages that you want to record.

[0044] The filtering setting unit 224 has a recording time setting function that accepts the setting of the time for recording the work log. Specifically, as shown in Fig. 8, the time for recording the work log can be selected from "always record," "repeatedly store," "record for a specified period," and "break time (recording is temporarily suspended)," and the worker can set the time for recording the work log.

[0045] In this way, by having the worker involved in the target operate the worker terminal 20 and select the application that will collect the screen image G and operation information, the storage capacity of the work log can be compressed and the burden on the processing performance of the worker terminal 20 and server device 30 can be reduced, making it possible to use the worker terminal 20 for both private and business purposes.

[0046] (Communication Control Unit) The communication control unit 225 performs processing related to sending and receiving information via the communication unit 24. For example, the communication control unit 225 sends screen image data and operation information data stored in the storage unit 25 to the server device 30. In addition, for example, the communication control unit 225 receives information sent from the server device 30 and stores it in the storage unit 25.

[0047] The server device 30 has a communication control unit 311 that sends and receives information, a screen image management unit 312 that manages the received screen images G and operation information, and a folder 313 as a storage location for the screen images G and operation information.

[0048] (Communication Control Unit) The communication control unit 311 performs processing related to sending and receiving information via the communication unit 33. For example, it receives screen image data and operation information data from the worker terminal 20. It also transmits the stored screen image G and operation information to the manager terminal 40 based on instructions from the manager terminal 40.

[0049] (Screen Image Management) The screen image management unit 312 can display the screen image G and operation information stored in the secondary storage unit 32 in various display formats as the worker's work log. Furthermore, when a request to view the work log is received from the manager terminal 40, the screen image management unit 312 retrieves the specified screen image G and operation information from the secondary storage unit 32. Then, the screen image management unit 312 instructs the communication control unit 311 to transmit the screen image G and operation information to the manager terminal 40.

[0050] (2) Operation of the Information Processing System Fig. 9 is an activity diagram showing the flow of collection of screen images G and operation information by the worker terminal 20. The activity diagram describes the system from the perspective of activities (processing) and the control flow between activities. The collection of screen images G executed by the worker terminal 20 as an information processing device will be described below with reference to the activity diagram.

[0051] (A101) The filtering setting unit 224 accepts a selection of an application for which a screen image G is to be collected, for an application that is operated by a worker to perform a task. Furthermore, for the selected application, the filtering setting unit 224 accepts a setting for whether or not to record mouse coordinates indicating cursor movement based on the worker's operation, key input contents, and screenshots (screen image G) (A101). The filtering setting unit 224 also accepts a setting for file names that the worker does not want to record (A101). If the application category is Internet search, the filtering setting unit 224 also accepts a setting for whether or not to record domains and pages when specific web pages are accessed (A101). Furthermore, the filtering setting unit 224 accepts a setting for the time for recording logs as a recording time setting function (A101).

[0052] (A102) The operation identification unit 222 identifies the content of the work, the amount of input for each work, and the nature of the input based on operation information such as key input, mouse movement, and click performed via the input unit 23 and pre-stored reference information (A102). The operation identification unit 222 also identifies the name of an application related to the identified content of the work (A102).

[0053] (A103) The log collection unit 223 acquires operation information related to the worker terminal 20 based on the filtering settings of the filtering setting unit 224 (A103). Specifically, the log collection unit 223 acquires information such as the worker's work content, input amount, and input nature for the application to be operated on the worker terminal 20 selected by the filtering setting unit 224 (A103). Examples of the worker's work content include a software developer writing software code, an illustrator creating a drawing using an application, browsing a web page, and checking sent emails. Examples of the input amount include the number of typings, inputs, or actions per unit time. The unit time may be, for example, 1, 2, 3, 4, 5, 6, 7, 8, 9, 10, 30, or 60 minutes, or may be within a range between any two of the values ​​exemplified here. Examples of the input nature include mouse cursor movement on the screen, clicks after moving the mouse cursor, switching files or applications, etc. The log recorder 223 also captures a screen image G displayed in response to an operation by the operator based on the filtering setting of the filtering setting unit 224 (A103).

[0054] (A104) The communication control unit 225 transmits the screen image G captured by the log collection unit 223 to the server device 30 together with the operation information collected by the log collection unit 223 (A104).

[0055] 10 is an activity diagram showing the flow of storage and transmission of the screen image G and operation information performed by the server device 30. The storage and transmission of the screen image G and operation information performed by the server device 30 as an information processing device will be described below with reference to the activity diagram.

[0056] (A201) The communication control unit 311 receives the screen image G and operation information transmitted from the worker terminal 20 and stores them in the folder 313 (A201). If there are multiple worker terminals 20, the screen image G and operation information are stored in a distinguishable manner for each worker terminal 20.

[0057] (A202) The screen image management unit 312 associates the stored screen image G with the operation information, making it possible to display the worker's work log in various display formats (A202). Figures 11, 12, and 13 are diagrams showing examples of display formats for the work log. For example, as shown in Fig. 11, a bar graph P1 showing the number of keyboard operations for each type of key (Backspace, Back, Shortcut, Copy & Paste, etc.) over time is displayed, a line graph P2 showing the amount of mouse cursor movement over time is displayed, the content of the work (work using a specific application, web conference, checking email, internet search, etc.) is displayed with a predetermined icon P3, each captured screen image G is edited to be reproduced as a plurality of frame images over time and displayed as a thumbnail P4, and as shown in Fig. 12, a pie chart P5 shows the total work time of the worker, a pie chart P6 shows the breakdown of the work time (work using a specific application, web conference, checking email, internet search, etc.), the number of shortcut key operations P7 among keyboard operations compared to the previous day, and the number of left clicks P8 and the amount of mouse cursor movement P9 compared to the previous day are displayed. Furthermore, as shown in Fig. 13, the stored screen images G are edited so that they can be displayed as frame images over time.

[0058] (A203) The communication control unit 311 accepts a request to send a work log from the administrator terminal 40 and sends the screen image G and operation information to the administrator terminal 40 in various display formats (A203). Specifically, for example, the input amount per unit time as shown in Figures 11 and 12 can be viewed on a web browser. Also, as shown in Figure 13, the screen image G is displayed as a frame image over time and can be viewed on the administrator terminal 40.

[0059] "Variations" In the above-described embodiment, the worker terminal 20 is configured to have a log collection unit 223 that acquires operation information for the worker's application and the screen image G displayed on the display unit 22, a filtering setting unit 224 that accepts a selection of an application that collects the screen image G and operation information, and a communication control unit 225 that transmits and receives information, but the server device 30 may be configured to store the screen image G and operation information based on the specified storage conditions when it receives a designation of the screen image G and storage conditions from the worker terminal 20.

[0060] In this case, the storage conditions are the same as the filtering settings selected by the worker in the filtering setting unit 224 of the worker terminal 20, and the screen image G and operation information are stored for the application selected by the worker.

[0061] In this way, by operating the worker terminal 20 and selecting the application that collects the screen image G and operation information, the worker terminal 20 can be used for both personal and business purposes while compressing the storage capacity of the work log and reducing the burden on the processing performance of the worker terminal 20 and the server device 30. Furthermore, when a worker is simultaneously working on multiple client cases, setting exceptions to the work logs to be collected via the filtering setting unit 224 can reduce the risk of leaking client privacy information or confidential information.

[0062] The processes performed by the worker terminal 20 according to this embodiment and the processes performed by the server device 30 are each prepared as programs such as application software. These programs can be provided not only via communication means but also by being stored on a recording medium such as a CD-ROM or USB.

[0063] In this embodiment, the term "system" includes both a system configured with multiple devices and a system configured with a single device. The configuration of the information processing system 1 described above is an example, and it is sufficient that the information processing system 1 as a whole has the functions to realize the above-mentioned processing. Some or all of the functions of the server device 30 may be functions of the worker terminal 20 or the administrator terminal 40, and some or all of the functions of the administrator terminal 40 may be functions of the worker terminal 20 or the server device 30.

[0064] DESCRIPTION OF SYMBOLS 1... Information processing system 20... Worker terminal 221... Display control unit, 222... Operation identification unit, 223... Log collection unit, 224... Filtering setting unit, 225... Communication control unit 30... Server device 311... Communication control unit, 312... Screen image management unit, 313... Folder 40... Administrator terminal 50... Communication line G... Screen image

Claims

1. An information processing system comprising: a collection function that collects screen images and operation information that represent the contents displayed on the screen of a worker terminal while a worker is operating the worker terminal to interact with an object; a filtering setting function that accepts filtering settings that pre-select the object from which the screen images and operation information are to be collected; and a storage function that provides a storage location for storing the collected screen images and operation information.

2. The information processing system according to claim 1, wherein the collection function determines the screen images and operation information to be collected based on a preselected filtering setting.

3. The information processing system of claim 1, wherein the collection of the screen images and the operation information is performed by storing the screen images and the operation information in the storage location, and the storage function determines the screen images and the operation information to be stored based on a preselected filtering setting.

4. An information processing system according to any one of claims 1 to 3, characterized in that the filtering settings include settings for selecting the object in which the worker is involved in collecting the screen image and the operation information, and whether or not to record the operation information for the object.

5. The information processing system according to claim 4, wherein the target includes an application program used by the worker, a data file created by the worker, and a web page accessed by the worker, and the filtering setting includes a setting to exclude the screen image and operation information generated during personal use by the worker of the target.

6. An information processing device having a processor, which executes collection of screen images and operation information representing the contents displayed on the screen of the client device while a worker is operating the client device and interacting with an object, based on pre-selected filtering settings.

7. A program that causes a computer to realize a function of collecting screen images and operation information representing the contents displayed on the screen of a client device while a worker is operating the client device and interacting with an object, based on pre-selected filtering settings.

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