Property digital housekeeper system

Abstract

The invention discloses a property digital housekeeper system, and relates to the technical field of property management, and the property digital housekeeper system comprises the following modules: an intelligent interaction experience module, a personalized service customization module, an intelligent work order management module and a data analysis and decision support module. And a remarkable benefit is brought to a customer service scene of a property manager. Owner demands are responded at any time through intelligent interaction, and the service efficiency is improved; personalized service pushing is achieved through the accurate owner portrait, and the satisfaction degree and loyalty degree of an owner are enhanced; the intelligent work order management automatically generates and distributes work orders, tracks and feeds back the progress in real time, and ensures the service quality. In addition, comprehensive data collection and analysis provide support for property decision making, the operation process is optimized, and the cost is reduced. The digital housekeeper effectively solves the pain point of the property industry, improves the service quality and value-added ability, and lays a solid foundation for cost reduction and efficiency improvement of property enterprises.

Description

Technical Field

[0001] The present invention relates to the technical field of property management, and in particular to a property digital butler system. Background Art

[0002] The current property industry is facing a series of pain points that need to be solved urgently. On the one hand, there are significant differences in the capabilities of the housekeepers facing the owners, which makes it difficult to implement standardized property services and it is difficult to ensure that every owner can enjoy a high-quality service experience. On the other hand, the housekeeper's daily work is cumbersome. When the owner makes a request after get off work or during holidays, the housekeeper often cannot respond in a timely and effective manner, which greatly affects the owner's satisfaction with the property service. In addition, the high mobility of housekeepers not only leads to high training costs, but also makes it easy for individual housekeepers to use emotional language when responding to owner inquiries, affecting the good relationship between the property and the owner. At the same time, the gross profit of traditional property services is relatively low, and the development of innovative value-added service revenue is difficult, and the development of the property industry faces severe challenges. To this end, we propose a property digital housekeeper system. Summary of the invention

[0003] The purpose of the present invention is to provide a property digital butler system to solve the problems raised in the above background technology.

[0004] To achieve the above objectives, the present invention provides the following technical solutions: a property digital butler system, comprising the following modules: an intelligent interactive experience module, a personalized service customization module, an intelligent work order management module, and a data analysis and decision support module.

[0005] Preferably, the intelligent interactive experience module includes a deep application module of natural language processing technology. The digital butler can understand the various needs of the owner expressed in natural language, and can accurately analyze and make appropriate responses whether it is complex problem consultation or simple instruction issuance. It breaks through the limitations of traditional keyword matching and realizes interaction based on semantic understanding, making the communication between the owner and the digital butler smoother and more natural.

[0006] Preferably, the intelligent interactive experience module includes a multimodal interactive module. In addition to text interaction, the digital butler also supports voice recognition, image and video guidance in multiple modes. The owner communicates with the digital butler through voice input, which is more convenient and efficient.

[0007] Preferably, the personalized service customization module includes a precise construction module of the owner's portrait. Through the analysis of the owner's historical data, including the owner's basic information, consumption records, repair records, complaints and suggestions, the digital butler constructs a detailed personalized portrait for each owner. These portraits not only cover the owner's basic characteristics, but also deeply explore the owner's potential needs and preferences, laying the foundation for providing personalized services.

[0008] Preferably, the personalized service customization module includes an active service push module based on the owner portrait. With the help of the accurate owner portrait, the digital butler can actively push services and information that meet the owner's needs.

[0009] Preferably, the intelligent work order management module includes an automatic work order generation and intelligent allocation module. The owner's warranty and cleaning complaint requirements will be automatically converted into work orders by the digital butler, and intelligently allocated to the most appropriate property personnel for processing based on the type of work order, urgency, and area factors.

[0010] Preferably, the intelligent work order management module includes a real-time tracking and feedback module for the work order processing progress. The digital butler can track the processing progress of the work order in real time and promptly feedback the latest information to the owner. The owner can query the status of the work order through the digital butler at any time and understand the processing status of the property staff without repeated inquiries and waiting. At the same time, the digital butler will also monitor and warn the work order processing process to ensure that the work order can be completed on time and with high quality.

[0011] Preferably, the data analysis and decision support module includes a comprehensive data collection and in-depth analysis module. The digital butler will collect a large amount of data during operation, including the owner's interaction data, work order data, and property staff's operation data. Through in-depth analysis of these data, valuable information hidden behind the data can be excavated.

[0012] Preferably, the data analysis and decision support module includes a decision support module for property companies. Based on the results of data analysis, the digital butler provides scientific decision support for property companies.

[0013] Compared with the prior art, the present invention has the following beneficial effects:

[0014] The property digital butler project of the present invention uses AI technology and large model capabilities to bring significant efficiency improvements to the customer service scenarios of property butlers. Through intelligent interaction, it can respond to owner needs at any time and improve service efficiency; accurate owner portraits can realize personalized service push and enhance owner satisfaction and loyalty; intelligent work order management automatically generates and assigns work orders, and tracks feedback progress in real time to ensure service quality. In addition, comprehensive data collection and analysis provide support for property decision-making, optimize operational processes, and reduce costs. Digital butlers effectively solve the pain points of the property industry, improve service quality and value-added capabilities, and lay a solid foundation for property companies to reduce costs and increase efficiency. BRIEF DESCRIPTION OF THE DRAWINGS

[0015] Figure 1 This is a functional summary diagram of the property digital butler of the present invention;

[0016] Figure 2 This is a schematic diagram of the workflow of the property digital butler of the present invention. DETAILED DESCRIPTION

[0017] The following will be combined with the drawings in the embodiments of the present invention to clearly and completely describe the technical solutions in the embodiments of the present invention. Obviously, the described embodiments are only part of the embodiments of the present invention, not all of the embodiments. Based on the embodiments of the present invention, all other embodiments obtained by ordinary technicians in this field without creative work are within the scope of protection of the present invention.

[0018] The use of AI in digital butlers brings many innovative features, from intelligent interactive experience to personalized service customization, from intelligent work order management to data analysis and decision support, providing strong impetus for the digital transformation and service upgrade of the property industry.

[0019] See also Figure 1-2 The present invention provides a technical solution: a property digital butler system, comprising the following modules:

[0020] 1. Intelligent interactive experience module

[0021] 1) Deep application module of natural language processing technology

[0022] Digital Butler can understand the various needs expressed by owners in natural language, and can accurately analyze and respond appropriately to complex questions or simple instructions. It breaks through the limitations of traditional keyword matching and realizes interaction based on semantic understanding, making communication between owners and digital butlers smoother and more natural.

[0023] 2) Multimodal interaction module

[0024] In addition to text interaction, the digital butler also supports multiple modes such as voice recognition, image and video guidance. Owners can communicate with the digital butler through voice input, which is more convenient and efficient. At the same time, the digital butler can send pictures and videos to the owners, such as how to open the fingerprint door lock by yourself, how to use the property public fitness equipment, etc.

[0025] 2. Personalized service customization module

[0026] 1) Accurate construction module of owner portrait

[0027] By analyzing the owner's historical data, including the owner's basic information, consumption records, repair records, complaints and suggestions, etc., the digital butler can build a detailed personalized portrait for each owner. These portraits not only cover the basic characteristics of the owner, but also deeply explore the owner's potential needs and preferences, laying a solid foundation for providing personalized services.

[0028] 2) Active service push module based on owner portrait

[0029] With accurate owner portraits, digital butlers can proactively push services and information that meet the needs of owners. For example, based on the owner's consumption habits, they can recommend relevant discounts and products to the owner; based on the owner's repair history, they can remind the owner in advance to perform equipment maintenance and care. This personalized proactive service model can effectively improve the owner's satisfaction and loyalty, and also create more business opportunities for property companies.

[0030] 3. Intelligent work order management module

[0031] 1) Work order automatic generation and intelligent allocation module

[0032] The owner's maintenance and cleaning complaints will be automatically converted into work orders by the digital butler, and intelligently assigned to the most appropriate property staff for processing based on factors such as the type of work order, urgency, and region. This process greatly reduces manual intervention and improves the efficiency and accuracy of work order processing.

[0033] 2) Real-time tracking and feedback module for work order processing progress

[0034] Digital Butler can track the progress of work orders in real time and provide the latest information to the owner in a timely manner. Owners can check the status of work orders through Digital Butler at any time to understand the processing status of property staff without having to repeatedly ask and wait. At the same time, Digital Butler will also monitor and warn the work order processing process to ensure that the work order can be completed on time and with high quality.

[0035] 4. Data analysis and decision support module

[0036] 1) Comprehensive data collection and in-depth analysis module

[0037] Digital Butler collects a large amount of data during operation, including owner interaction data, work order data, property staff operation data, etc. Through in-depth analysis of these data, valuable information hidden behind the data can be excavated, such as hot spots and trends of owner needs, shortcomings in service quality, and efficiency of property operations.

[0038] 2) Provide decision support modules for property companies

[0039] Based on the results of data analysis, Digital Butler can provide scientific decision-making support for property companies. For example, it can timely adjust service strategies and resource allocation according to changes in owner needs; propose targeted improvement measures for service quality issues; and optimize business processes and reduce operating costs through analysis of property operation data. These decision-making support functions help property companies improve management levels and operational efficiency and achieve sustainable development.

[0040] The advantages of using digital butlers to replace real people in some application scenarios are as follows:

[0041] (1) Improve service response efficiency: The digital butler project solves the problem of "real butlers responding slowly to owners' inquiries". Digital butlers can be online 24 hours a day and respond to owners' inquiries and needs at any time. No matter when and where, owners can quickly get accurate responses, which significantly improves the timeliness and convenience of property services and avoids the dissatisfaction and anxiety of owners caused by waiting for responses and service results.

[0042] (2) Improving proactive service capabilities: By enriching the owner portrait, the digital butler can gain a deep understanding of each owner's unique needs and living habits. Based on this precise information, the digital butler can proactively provide owners with personalized service suggestions and reminders, such as pushing weather information and traffic conditions in advance based on the owner's daily travel time, or sending warm wishes on the owner's birthday. This proactive service model can not only enhance the emotional connection between the owner and the property, but also improve the owner's satisfaction and loyalty to the property service.

[0043] (3) Optimizing property quality and value-added service capabilities: The full integration of digital butlers with existing property systems provides strong support for the comprehensive upgrade of property services. By integrating resources from all parties, digital butlers can expand innovative service content, such as online reservations for housekeeping services, community group purchases, and smart parking payment, providing owners with more diversified and convenient life services. At the same time, it also creates new revenue growth points for property companies, helping to improve the overall profitability and market competitiveness of properties.

[0044] It should be noted that, in this article, relational terms such as first and second, etc. are only used to distinguish one entity or operation from another entity or operation, and do not necessarily require or imply any such actual relationship or order between these entities or operations. Moreover, the terms "include", "comprise" or any other variants thereof are intended to cover non-exclusive inclusion, so that a process, method, article or device including a series of elements includes not only those elements, but also other elements not explicitly listed, or also includes elements inherent to such process, method, article or device.

[0045] Although embodiments of the present invention have been shown and described, it will be appreciated by those skilled in the art that various changes, modifications, substitutions and variations may be made to the embodiments without departing from the principles and spirit of the present invention, and that the scope of the present invention is defined by the appended claims and their equivalents.

Claims

1. A property digital butler system, comprising the following modules: an intelligent interactive experience module, a personalized service customization module, an intelligent work order management module, and a data analysis and decision support module.

2. A property digital butler system according to claim 1, characterized in that: The intelligent interactive experience module includes a deep application module of natural language processing technology. The digital butler can understand the various needs of the owner expressed in natural language. Whether it is complex question consultation or simple instruction issuance, it can accurately analyze and make appropriate responses. It breaks through the limitations of traditional keyword matching and realizes interaction based on semantic understanding, making the communication between the owner and the digital butler smoother and more natural.

3. A property digital butler system according to claim 2, characterized in that: The intelligent interactive experience module includes a multimodal interactive module. In addition to text interaction, the digital butler also supports voice recognition, image and video guidance in multiple modes. The owner can communicate with the digital butler through voice input, which is more convenient and efficient.

4. A property digital butler system according to claim 1, characterized in that: The personalized service customization module includes a precise construction module for the owner's portrait. Through the analysis of the owner's historical data, including the owner's basic information, consumption records, repair records, complaints and suggestions, the digital butler constructs a detailed personalized portrait for each owner. These portraits not only cover the owner's basic characteristics, but also deeply explore the owner's potential needs and preferences, laying the foundation for providing personalized services.

5. A property digital housekeeper system according to claim 4, characterized in that: The personalized service customization module includes an active service push module based on the owner's portrait. With the help of accurate owner portraits, the digital butler can actively push services and information that meet the owner's needs.

6. A property digital butler system according to claim 1, characterized in that: The intelligent work order management module includes an automatic work order generation and intelligent allocation module. The owner's warranty and cleaning complaint needs will be automatically converted into work orders by the digital butler, and intelligently allocated to the most appropriate property personnel for processing based on the type of work order, urgency, and area factors.

7. A property digital butler system according to claim 6, characterized in that: The intelligent work order management module includes a real-time tracking and feedback module for the work order processing progress. The digital butler can track the processing progress of the work order in real time and promptly feedback the latest information to the owner. The owner can query the status of the work order through the digital butler at any time and understand the processing status of the property staff without repeated inquiries and waiting. At the same time, the digital butler will also monitor and warn the work order processing process to ensure that the work order can be completed on time and with high quality.

8. A property digital housekeeper system according to claim 1, characterized in that: The data analysis and decision support module includes a comprehensive data collection and in-depth analysis module. The digital butler will collect a large amount of data during operation, including the owner's interaction data, work order data, and property staff's operation data. Through in-depth analysis of these data, valuable information hidden behind the data can be excavated.

9. A property digital butler system according to claim 8, characterized in that: The data analysis and decision support module includes a decision support module for property companies. Based on the results of data analysis, the digital butler provides scientific decision support for property companies.

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