Communication capability testing method and device based on work situation behavior response

Abstract

The invention relates to the related technical field of communication capability testing, in particular to a communication capability testing method and device based on work situation behavior response. Specifically, in the scheme of the invention, evaluation is carried out according to dimensions (information expression capability, information receiving capability and problem solving capability), working situations and options are displayed through a computer, user selection is obtained, scores are determined by combining self-contained texts, and the situations are dynamically adjusted until the result is stable. The situation can be progressive in a multi-level mode, actual communication feedback of a user can be collected, if the difference between the situation and a test result exceeds a preset error, a question bank is adjusted to improve test accuracy, and the method is suitable for scenes such as talent evaluation.

Description

TECHNICAL FIELD

[0001] The present application relates to the technical field of communication ability test, and particularly relates to a communication ability test method and device based on working situation behavior response. BACKGROUND

[0002] Communication ability is a key indicator for measuring individual professional quality and comprehensive ability. In the fields of human resource management and psychological measurement, the evaluation of communication ability is of great significance.

[0003] The existing communication ability test method, such as the traditional paper and pen questionnaire or the fixed content scenario simulation question, usually uses a set of standardized questions to test all users. This static test method cannot dynamically adjust the test difficulty according to the actual ability level of the user, which easily leads to the "ceiling effect" (i.e. the question is too simple for high-ability users, which cannot effectively distinguish the upper limit of their ability) or "floor effect" (i.e. the question is too difficult for low-ability users, which leads to their loss of confidence and makes the result distorted), thereby seriously affecting the reliability and validity of the test results. SUMMARY

[0004] Therefore, the embodiments of the present application are committed to providing a communication ability test method and device based on working situation behavior response, aiming at solving the technical problems of lacking effective integration of multi-dimensional evaluation results and being difficult to generate comprehensive and in-depth comprehensive evaluation report in the prior art.

[0005] The present application provides a communication ability test method based on working situation behavior response, comprising:

[0006] Step S1, for each dimension, determining the communication score of the user in the dimension; wherein the communication ability comprises different dimensions;

[0007] Step S2, aggregating the communication scores of different dimensions to determine the communication ability of the user;

[0008] In step S1, determining the communication score of the user in the dimension comprises:

[0009] Step S11, based on a preset computer device, outputting and displaying the preset working situation corresponding to the dimension and different options corresponding to the preset working situation; wherein the different options correspond to different behavior patterns; obtaining user feedback; the user feedback includes the selection of the user on the different options;

[0010] Step S12, determining the communication score of the user in the dimension based on the user feedback;

[0011] Step S13, based on the user's communication score in the dimension, selecting a work situation matching the user's communication score in the dimension from a preset question bank as a preset work situation;

[0012] Steps S11 to S14 are repeatedly performed until the user's communication score in the dimension is within a preset range for a preset number of times or for a preset number of consecutive times.

[0013] In some embodiments, the different dimensions include information expression ability, information reception ability, and problem solving ability.

[0014] In some embodiments, the determining of the user's communication score in the dimension based on the user feedback comprises:

[0015] Based on the user feedback, determining the user's communication score in the dimension based on a pre-constructed correspondence between different options and scores.

[0016] In some embodiments, the user feedback further includes a self-description text.

[0017] The self-description text is the user's explanation or supplement to the selected options.

[0018] Correspondingly, the determining of the user's communication score in the dimension based on the user feedback further comprises:

[0019] Adjusting the communication score based on the self-description text.

[0020] In some embodiments, the step S11 specifically comprises:

[0021] Step S111, based on a preset computer device, outputting and displaying a primary situation in a preset work situation corresponding to the dimension, and different options corresponding to the primary situation;

[0022] Step S112, obtaining the user's selection of different options corresponding to the primary situation;

[0023] Step S113, based on the user's selection, determining a secondary situation developed from the primary situation under the user's selection, and different options corresponding to the secondary situation;

[0024] Step S114, obtaining the user's selection of different options corresponding to the secondary situation.

[0025] In some embodiments, further comprising:

[0026] Obtaining feedback on the user's actual communication ability;

[0027] If the difference between the actual communication ability of the user and the determined communication ability of the user is greater than a preset error, a question bank is adjusted based on a comparison result.

[0028] The application further provides a communication ability testing device based on work situation behavior response, comprising:

[0029] A determining module is configured to determine, for each dimension, a communication score of the user in the dimension; wherein the communication ability comprises different dimensions;

[0030] A summarizing module is configured to summarize the communication scores of the different dimensions to determine the communication ability of the user.

[0031] The determining module is specifically configured to determine the communication score of the user in the dimension, comprising:

[0032] In step S11, a preset work situation corresponding to the dimension and different options corresponding to the preset work situation are output and displayed based on a preset computer device; the different options correspond to different behavior modes; a user feedback is obtained; the user feedback comprises a selection of the user on the different options.

[0033] In step S12, the communication score of the user in the dimension is determined based on the user feedback.

[0034] In step S13, a work situation matching the communication score of the user in the dimension is selected from a preset question bank as the preset work situation based on the communication score of the user in the dimension.

[0035] Steps S11 to S14 are repeatedly executed until the communication score of the user in the dimension is within a preset range for a preset number of times or for a preset number of consecutive times.

[0036] In some embodiments, the different dimensions comprise information expression ability, information receiving ability and problem solving ability.

[0037] In some embodiments, the communication score of the user in the dimension is determined based on the user feedback, comprising:

[0038] The communication score of the user in the dimension is determined based on a preset correspondence between the different options and the scores based on the user feedback.

[0039] In some embodiments, the device is further configured to obtain a feedback of the actual communication ability of the user; compare the actual communication ability of the user with the determined communication ability of the user; if the difference between the actual communication ability of the user and the determined communication ability of the user is greater than a preset error, adjust the question bank based on a comparison result.

[0040] The communication ability test method based on work situation behavior reaction provided in the application determines the communication score of a user in each dimension; wherein the communication ability comprises different dimensions; step S2, the communication scores of different dimensions are summarized to determine the communication ability of the user; wherein the determination of the communication score of the user in the dimension comprises: step S11, based on a preset computer device, a preset work situation corresponding to the dimension and different options corresponding to the preset work situation are output and displayed; wherein the different options correspond to different behavior modes; the user feedback is obtained; the user feedback comprises the selection of the user on the different options; step S12, based on the user feedback, the communication score of the user in the dimension is determined; step S13, based on the communication score of the user in the dimension, a work situation matching the communication score of the user in the dimension is selected from a preset question bank as a preset work situation; steps S11 to S14 are repeatedly executed until the communication score of the user in the dimension is in a preset range repeatedly or continuously for a preset number of times. In this way, the test accuracy and the discrimination degree can be improved: through the adaptive iterative evaluation cycle, the difficulty of the question can be dynamically adjusted according to the real-time performance of the user, the "ceiling effect" and "floor effect" of the traditional fixed test are effectively avoided, so that the real ability level of the user is more accurately evaluated, and the discrimination degree of the test is improved. Realize comprehensive and deep diagnosis: through the multi-dimensional independent evaluation and comprehensive evaluation framework, not only the overall communication ability of the user can be evaluated, but also the strengths and weaknesses of the user in different communication ability dimensions can be clearly revealed, and a more diagnostic comprehensive report is provided. Enhance personalization and user experience: the test path of each user is dynamically generated according to its own reaction, realize "teaching according to individual aptitude", make the test process more targeted and interactive, and improve the user experience. Improve test efficiency: the adaptive algorithm can converge to the real ability level of the user faster with fewer questions, compared with the traditional fixed length test, the test time can be effectively shortened under the premise of ensuring the measurement accuracy. BRIEF DESCRIPTION OF DRAWINGS

[0041] The above and other objects, features and advantages of the present application will become more apparent from the following detailed description when taken in conjunction with the accompanying drawings in which like reference characters refer to like parts throughout the figures. The accompanying drawings provide a further understanding of the present application and constitute a part of this specification that illustrates embodiments of the present application. The accompanying drawings together with the specification serve to explain the present application, and do not limit the present application. In the drawings, like reference numerals refer to like parts throughout the various figures.

[0042] Figure 1 is a flowchart of the communication ability test method based on work situation behavior reaction provided in an embodiment of the present application.

[0043] Figure 2 is a partial flowchart of the method provided in an embodiment of the present application.

[0044] Figure 3 is a part flow schematic diagram of the method provided by an embodiment of the application.

[0045] Figure 4 is a structural schematic diagram of the communication ability test device based on work situation behavior reaction provided by an embodiment of the application.

[0046] Figure 5 is a structural schematic diagram of an electronic device provided by an embodiment of the application. DETAILED DESCRIPTION

[0047] The technical solutions in the embodiments of the application will be clearly and completely described below with reference to the drawings in the embodiments of the application. Obviously, the described embodiments are only part of the embodiments of the application, rather than all the embodiments of the application. Based on the embodiments in the application, all other embodiments obtained by a person of ordinary skill in the art without creative work fall within the protection scope of the application.

[0048] The application provides a work situation adaptive communication ability evaluation method, which is a closed loop of "situation-behavior-score", and dynamically generates questions in multiple dimensions such as information expression, information reception and problem solving: the computer pushes a work situation and behavior options matching the current level of the subject in real time; the options selection and self-description text are collected, the dimension score is calculated and corrected; the iteration is repeated until the score is stable, and the final communication ability portrait is output by summarizing each dimension. In this way, the size of the question bank is significantly reduced, and the efficiency and accuracy of enterprise and individual evaluation are improved.

[0049] After introducing the basic principles of the application, various non-limiting embodiments of the application will be specifically introduced with reference to the drawings.

[0050] With reference to Figures 1 to 3 The communication ability test device based on work situation behavior reaction provided by the application includes the following contents.

[0051] Step S1, for each dimension, determining a communication score of the user in the dimension; wherein the communication ability includes different dimensions;

[0052] The abstract concept of "communication ability" is decomposed into quantifiable "dimension scores", and precise measurement is achieved through dimension-by-dimension evaluation (avoiding that a single score hides the short board or advantage of the ability).

[0053] Dimensions of communication ability: as described above, can include information expression ability, information reception ability, problem solving ability, etc. (dimension division needs to be determined according to the evaluation target, for example, the "cross-departmental collaboration communication" dimension can be added for job communication).

[0054] Significance of sub-dimension evaluation: Different communication scenarios have different requirements for dimensions (e.g., reporting work focuses on "information expression", and listening to customer needs focuses on "information reception"). Sub-dimension scores can be used for targeted feedback (e.g., "strong information reception ability, but problem solving ability needs to be improved").

[0055] The cycle of "scenario display, user feedback, score calculation, and dynamic scenario adjustment" is performed separately for each dimension (i.e., the process of subsequent S11-S13), and finally the stable score of the dimension is obtained.

[0056] Step S2, aggregate the communication scores of different dimensions to determine the user's communication ability;

[0057] By integrating the scores of each dimension, a comprehensive assessment of the user's communication ability is formed, reflecting their overall level (avoiding one-sidedness of a single dimension).

[0058] The specific operation logic is as follows:

[0059] Aggregation method: According to the evaluation requirements (e.g., if there is no special weight, the average score can be used; if a certain dimension is more important, weighted calculation can be used, for example, "problem solving ability" weight 30%, "information expression" and "reception" each 35%).

[0060] Result presentation: not only the total score, but also the dimension score distribution (e.g., "total score 80, among which information expression 85, information reception 78, and problem solving 77") to clearly identify strengths and weaknesses.

[0061] Specific examples are as follows: if the user scores 90 in "information expression ability" (can accurately extract core information and convey it to different objects in simple and understandable language, such as clear logic and detailed data when reporting work to leaders, and clear and unambiguous requirements when assigning tasks to subordinates), scores 80 in "information reception ability" (can patiently listen to others' expressions and accurately capture the underlying meaning, such as quickly identifying the real needs of customers from their complaints when communicating with them), but scores 60 in "problem solving ability" (frequently only passively coordinates in the face of cross-departmental opinion differences, and is difficult to propose solutions that take into account the interests of both parties, leading to a deadlock in communication), the total score after aggregation is 76.7, and it needs to be marked that "overall good, information expression and information reception ability perform outstandingly, but problem solving ability has obvious short board, and needs to strengthen strategic and initiative in handling conflicts and conflicts in communication".

[0062] Further, in step S1, determining the user's communication score in that dimension includes:

[0063] Step S11, based on a preset computer device, output and display the preset working situation corresponding to the dimension, and different options corresponding to the preset working situation; wherein the different options correspond to different behavior patterns; obtain user feedback; the user feedback includes the selection of the user on the different options;

[0064] By "simulating real working scenarios + behavior selection", the user's communication behavior pattern is indirectly measured (compared to "abstract questionnaire", it is closer to the actual ability)

[0065] Preset computer device: such as computer, tablet, etc., the role is to standardize the display of the situation (avoid the bias of manual description), and record the user feedback (selection result, reaction time, etc.).

[0066] Preset working situation: a real job scene that is strongly related to the current evaluation dimension (for example, when evaluating "information receiving ability", the situation may be "when the subordinate reports work with logical confusion, how to respond").

[0067] Different options and behavior patterns: each option corresponds to a communication behavior (for example, in the situation "customer complains about product quality", option A "directly explain product compliance", "defensive communication"; option B "first ask specific questions and record details", "listening type communication").

[0068] User feedback: the core is "option selection" (reflecting the user's immediate behavior tendency).

[0069] Example (take "information receiving ability" dimension as an example)

[0070] Computer display situation: "you are the project leader, member Wang frequently stalls and logically confused when reporting progress at the weekly meeting, and other members start to lose interest. At this time, what will you do?"

[0071] Options:

[0072] A. Interrupt Wang: "directly say the key point, don't waste time", behavior pattern: "impatient, ignore the expression difficulty of the other party";

[0073] B. Signal Wang to pause: "you first organize your thoughts, we wait for you, or I can help you summarize the current progress?", behavior pattern: "supportive, actively assist the other party to express clearly";

[0074] C. Let Wang continue: "it's okay, you can talk slowly", behavior pattern: "passive, not actively solving the problem of inefficient communication".

[0075] Get user selection (such as user selects B).

[0076] Step S12, based on the user feedback, determine the user's communication score in the dimension;

[0077] Convert the user's "behavior selection" into a "quantitative score", realize the conversion from "behavior observation" to "ability assessment".

[0078] The specific operation logic is as follows:

[0079] Pre-set scoring standard: Assign a value to each option in advance (based on the "ideal behavior pattern" of communication ability). For example: in the above example, option B (support type) corresponds to a score of 9 (full score 10) for "information receiving ability"; option C (passive type) gets 6 points; option A (impatient type) gets 3 points.

[0080] Score calculation: Directly match the score corresponding to the option selected by the user (such as the user selecting B, which gets 9 points this round).

[0081] Further, the score can be adjusted according to the complexity of the situation (such as a simple situation with a full score of 10 and a complex situation with a full score of 20), ensuring that the scores of different situations can be compared.

[0082] Step S13, based on the user's communication score in this dimension, select a work situation that matches the user's communication score in this dimension from the pre-set question bank as the pre-set work situation;

[0083] Repeat steps S11 to S13 until the user's communication score in the dimension is within the pre-set range for a pre-set number of times or a pre-set number of consecutive times.

[0084] Through "dynamic adjustment of situation difficulty / type", the score is more accurate (avoiding the problem of "simple situation cannot measure high level, difficult situation discourages low level user"), and the accidental error is reduced through multiple measurements.

[0085] Key elements and operation details include:

[0086] Pre-set question bank: The situations in the question bank are classified by "difficulty / matching score range" (for example, in the "information receiving ability" question bank, 60 points or less correspond to "basic situation", 60-80 points correspond to "medium situation", and 80 points or more correspond to "complex situation").

[0087] Matching logic: Select a situation from the question bank according to the current score (for example, the user gets 9 points this round, which corresponds to "information receiving ability" above average, so the next round selects a more complex situation, such as "simultaneously handling customer complaints and colleague emergency assistance, how to prioritize key information").

[0088] Repeat termination conditions:

[0089] Pre-set number of times: such as fixed repetition of 3 times (to avoid infinite loop and ensure efficiency);

[0090] Score stability: the score fluctuation is less than or equal to 5 points in two consecutive times (for example, 85 points in the first time, 87 points in the second time, 86 points in the third time, stable, and termination), which indicates that the score is reliable.

[0091] Example (cyclic process)

[0092] Round 1: show the "information receiving" basic situation, user selects B, score 85 points;

[0093] Round 2: based on 85 points, select "information receiving" complex situation (such as "in a cross-department meeting, multiple parties propose requirements at the same time, how to quickly grasp the core information") from the question bank, user selects the corresponding option, score 87 points;

[0094] Round 3: based on 87 points, select the same level of complex situation, user score 86 points;

[0095] Result: the score fluctuation is less than or equal to 2 points in three consecutive times, and the cycle is terminated, and the final score of this dimension is the average of 86 points.

[0096] Summary: the core logic of the steps

[0097] Through the process of "dimensional decomposition, situation simulation, behavior quantification, dynamic adjustment, stable score, and comprehensive summary", the communication ability is accurately, reliably, and practically evaluated. Compared with the traditional questionnaire, the advantages are: the dimensional evaluation is more detailed, and the specific ability short board can be located; the dynamic situation matching avoids "one size fits all" and adapts to users of different levels; multiple cycles ensure stable scores and reduce the influence of accidental factors.

[0098] The different dimensions include: information expression ability, information receiving ability, and problem solving ability.

[0099] Specifically, the information expression ability refers to the ability of an individual to clearly, accurately, appropriately, and effectively transmit his / her ideas, opinions, requirements, instructions, and other information to others. The core of this ability is to enable the receiver to easily understand the transmitted information and reduce misunderstanding.

[0100] In the work scene, the key performance of information expression ability includes: accurately extracting core information to avoid redundancy and ambiguous expression; adjusting the expression mode and language style according to the different communication objects (such as leaders, subordinates, customers, and cross-department colleagues), such as clearly and logically reporting work to leaders and providing detailed data, and clearly and unambiguously assigning tasks to subordinates; clearly explaining complex concepts or processes to make it easy for others to understand. For example, in a project start-up meeting, the project goal, task division, and time node can be introduced to team members in a clear and orderly manner, so that everyone is clear about their own responsibilities.

[0101] Information receiving ability mainly refers to the ability of an individual to listen, understand and accurately grasp the information conveyed by others, including not only the understanding of the surface meaning of language, but also the capture and interpretation of implicit information, emotions and non-verbal signals (such as tone of voice, body movements, etc.).

[0102] The key performance in work is that it can maintain patience, focus on listening to others' expression, and not interrupt randomly; it can quickly grasp the key information and core needs from others' speech, especially when the expression is not clear or there are complaints and emotions, such as when communicating with customers, it can quickly clarify the real needs from the customers' complaints; it can let the other party know that it is listening carefully through appropriate responses (such as nodding, repeating, etc.), and confirm whether the understanding of the information is accurate. For example, when a subordinate reports the difficulties encountered in work, it can listen carefully, accurately understand the crux of the problem, and give targeted guidance.

[0103] Problem solving ability refers to the ability to coordinate all parties, find solutions and promote the problem to be properly handled through effective communication methods when facing conflicts, differences, challenges or the need to achieve a specific goal in the communication situation.

[0104] In the work scene, the key performance of this ability is that it can actively intervene in communication when facing differences of opinion in cross-department cooperation, conflicts in work, etc., rather than passively avoiding it; it can analyze the nature of the problem and the interests of all parties, and propose a solution that takes into account the interests of all parties; it can guide all parties to reach a consensus through communication, and avoid communication from being stuck in a stalemate. For example, when two departments have a conflict over resource allocation, it can organize communication between the two parties, understand their needs and difficulties, and propose a reasonable resource allocation plan to resolve the conflict and ensure the work to proceed smoothly.

[0105] The communication score of the user in the dimension is determined based on the user feedback, including:

[0106] Based on the user feedback, the communication score of the user in the dimension is determined based on the pre-constructed correspondence between different options and scores.

[0107] The pre-constructed correspondence between different options and scores is based on the core requirements of each dimension of communication ability, the standard of excellent behavior and the difference in communication effect in the work scene. For the three dimensions of information expression ability, information receiving ability and problem solving ability, the score weight of the options is set around the key performance, so that the score can truly reflect the user's ability level in that dimension.

[0108] When the user makes a choice in the test for a certain dimension of the work situation, the system matches the user's feedback with the pre-constructed dimension option and score correspondence, directly retrieves the score corresponding to the option, and uses it as the user's communication score in that dimension. In this way, the quantitative evaluation of the user's communication ability in each dimension is realized, providing accurate data basis for subsequent summary and comprehensive evaluation.

[0109] The user feedback also includes a self-narrative text, which is the user's explanation or supplement of the selected option. Correspondingly, determining the user's communication score in the dimension based on the user feedback also includes adjusting the communication score based on the self-narrative text.

[0110] The self-narrative text can reflect the user's deep logic, communication concept and potential ability behind the selected option, making up for the limitations of judging only by option selection. When adjusting the score, the initial score based on the option is adjusted up or down by combining the matching degree of the self-narrative text and the option itself, and the quality of communication thinking reflected in the text, so that the final score more accurately reflects the user's real communication ability.

[0111] For example, if the user selects the option "Can adjust expression style according to the communication object, clearly convey the core information with concise language, and there is no ambiguity", the initial score is 9 points. The self-narrative text is "I think I should focus on the key points when reporting to the leader, the leader is time valuable, and using charts can help him quickly understand, and I also consider that the leader pays more attention to results, so I specially highlight the project results", which clearly reflects the accurate understanding of the characteristics of the communication object and the rationality of the expression strategy, and is highly matched with the option and the thinking is deep, so the score can be adjusted to 10 points.

[0112] The step S11 specifically includes:

[0113] Step S111, based on the preset computer device, output and display the primary situation in the preset work situation corresponding to the dimension, and different options corresponding to the primary situation;

[0114] This step is the starting point of the whole situation interaction, aiming to lead the user's initial communication behavior selection through the basic work scene.

[0115] The computer device will present the basic work scene (primary situation) and the corresponding options under the current evaluated communication ability dimension, providing the user with an initial communication behavior selection framework.

[0116] In the information expression ability dimension, the primary situation may be set as "You need to explain the department performance achievement in this month to the leaders and colleagues in the department meeting". The corresponding options include:

[0117] Option A: "Say whatever comes to mind, both performance data and many irrelevant daily work details"

[0118] Option B: "First say whether the performance meets the standard, then list the main performance sources, language is relatively flat"

[0119] Option C: "First show performance data with charts, then analyze the reasons for achieving and the improvement direction of unmet standards, language is concise and powerful"

[0120] The primary situation of the information receiving ability dimension can be designed as "a customer calls you to reflect the problems in the use of the product, and expresses with emotional agitation and chaotic logic". The corresponding options are:

[0121] Option A: "Don't wait for the customer to finish, just defend, say the product is not a problem, it's the customer's improper use"

[0122] Option B: "Always listen to the customer, but don't respond much, and after the customer finishes, you don't understand the specific problem"

[0123] Option C: "First calm down the customer's emotions, say 'Don't worry, take your time, I'll listen carefully', and respond timely during the customer's narration, 'You mean you have XX problem in XX situation, right?'"

[0124] Step S112, obtaining the user's selection of different options corresponding to the primary situation;

[0125] After the computer device displays the primary situation and options, it enters the user selection stage, and records the user's option preference in real time. This selection is the "trigger" for the development of the secondary situation, which directly determines the direction of the secondary situation.

[0126] For example, in the primary situation of the information expression ability dimension, the user may choose option B; in the primary situation of the information receiving ability dimension, the user may choose option C, which will be accurately captured and stored by the system.

[0127] Step S113, based on the user's selection, determine the secondary situation developed after the primary situation under the user's selection, and different options corresponding to the secondary situation;

[0128] According to the user's selection in the primary situation, the computer device will deduce the logical development direction of the situation, generate more complex secondary situations and new options, and deepen the investigation of the user's communication ability.

[0129] If the user of the information expression ability dimension chooses option B (lists performance by points, language is flat), the secondary situation may be "after the colleague listens, asks: 'Which clients contributed to the XX performance sources you mentioned?'". The corresponding options are:

[0130] Option A: "Say 'just some old customers' vaguely, without specific details"

[0131] Option B: "Recall and say the names of several major customers and the amount of performance contributed, explain briefly"

[0132] Option C: "Bring out the prepared customer list, explain the performance of each customer in combination with data, clearly respond to the colleague's doubts"

[0133] In the information receiving ability dimension, if the user chooses option C (calm down the emotions and respond in time), the secondary situation may be "after the customer calms down, he explains the problem in detail, but it involves a lot of professional terms that you don't understand". The corresponding options include:

[0134] Option A: "pretend to understand and say 'I know, I'll handle it', but you don't understand the core problem"

[0135] Option B: "honestly say 'I'm sorry, I don't understand the XX term you mentioned, could you please explain it in simpler terms?'"

[0136] Option C: "think the customer is deliberately difficult, impatiently say 'just tell me how to solve it, don't need to say so many professional terms'"

[0137] If the primary situation in the problem solving ability dimension is "team members have conflicts due to uneven division of tasks, and someone feels that their task is too heavy, and complains to you", and the user chooses "first let the complaining member explain his workload and difficulties", the secondary situation may be "after the member finishes speaking, another member refutes and says 'I also have a heavy task, his workload is not much'"

[0138] The corresponding options are:

[0139] Option A: "accuse the refuting member 'how can you say that, he really works hard'"

[0140] Option B: "let the two members list their task lists and time consumption respectively, and then analyze how to adjust the division of labor reasonably"

[0141] Option C: "say 'what's the big deal about this small matter', and then let it go"

[0142] Step S114, obtain the user's choice of different options corresponding to the secondary situation.

[0143] After the computer device displays the secondary situation and new options, it waits for the user's choice again and records the results. This choice can reflect whether the user can maintain a reasonable communication strategy in the dynamically changing communication scene, providing a more comprehensive basis for subsequent score calculation.

[0144] For example, in the sub-context of the information expression ability dimension, the user may choose option C; in the sub-context of the information reception ability dimension, the user may choose option B; in the sub-context of the problem-solving ability dimension, the user may choose option B, and these choices will be further recorded by the system.

[0145] By progressively advancing from primary to secondary scenarios, step S11 simulates the continuity and complexity of communication scenarios in real-world work, making users' communication behavior choices more valuable and providing rich behavioral data support for subsequent score evaluation.

[0146] Furthermore, after step S114, further stimulus scenarios can be generated based on the user's choices, and the above process can be repeated. This multi-round, progressive approach can more meticulously uncover the user's communication abilities across various dimensions. You can consider whether you need to further refine the scenario design for a specific dimension, or if you have other adjustment ideas, and feel free to tell me.

[0147] In some embodiments, the method further includes: obtaining feedback on the user's actual communication skills;

[0148] The question bank is adjusted based on the comparison results if the actual communication ability of users is compared with the determined communication ability of users.

[0149] This step involves collecting information on users' communication performance in real-world work scenarios to provide a reference for the accuracy of the test results. The channels and content for obtaining feedback vary depending on the dimensions of communication skills:

[0150] Information expression ability dimension: This can be obtained through peer evaluations (e.g., "Can this employee clearly convey core information when reporting work in department meetings?"), leader feedback (e.g., "When assigning tasks, can they accurately restate and clearly convey the information to subordinates?"), and actual work results (e.g., "Are the written reports well-organized and easy to understand?"). For example, feedback collected might include, "When introducing products to customers in actual work, users often omit key parameters, leading to customer misunderstandings."

[0151] Information reception ability dimension: mainly through feedback from collaborators (e.g., "When communicating with this user, can they accurately understand your needs?") and evaluations from team members (e.g., "When reflecting on work issues to them, can they grasp the core and respond effectively?"). For example, feedback might be, "When communicating with colleagues from other departments, users often ignore the key points emphasized by the other party, leading to deviations in work coordination."

[0152] Problem-solving ability dimension: Feedback can be obtained from conflict resolution results (such as "in team conflicts, can he promote problem-solving through communication"), project cooperation effects (such as "in the face of differences in cooperation, can he coordinate all parties to reach a consensus"), etc. For example, feedback may be "when dealing with customer complaints, the user's performance in the test is acceptable, but in reality, he often cannot effectively calm the customer's emotions, and the problem-solving rate is low."

[0153] Compare the user's actual communication ability and the user's communication ability determined

[0154] Compare the user's communication ability score determined by the test (including the score of each dimension and the comprehensive score) with the actual communication ability feedback obtained, and analyze the gap between the two.

[0155] Comparison method: For each dimension, the ability description corresponding to the test score (such as "information expression ability 80 points, corresponding to 'can clearly convey information, occasionally miss details'") and the actual feedback (such as "often miss key information in reality") can be matched for analysis. The comprehensive score can be measured by setting specific quantitative indicators (such as the difference between the test score and the actual ability score).

[0156] Pre-set error: According to the application scenario and accuracy requirements of the test, set a reasonable pre-set error range (such as the difference in each dimension score does not exceed 10 points, and the difference in the comprehensive score does not exceed 15 points). If the gap is within the pre-set error range, the test result is relatively accurate; if the gap is greater than the pre-set error, it indicates that there is a large deviation between the test result and the actual situation, and the question bank needs to be adjusted.

[0157] For example, if the user's test score in the information expression ability dimension is 85 points (corresponding to "can clearly and accurately convey information"), but the actual feedback shows that he "frequently makes mistakes in information transmission in important customer communication", the difference between the two exceeds the pre-set error (such as 10 points), and the question bank needs to be adjusted.

[0158] Adjust the question bank based on the comparison result

[0159] When the gap is greater than the pre-set error, adjust the pre-set question bank according to the specific deviation points to improve the accuracy of subsequent tests. The adjustment method is as follows in combination with the characteristics of the dimension:

[0160] Information expression ability dimension: If the user scores higher in the test, but performs poorly in the product introduction scene in reality, it means that the primary situation, secondary situation and options in the test bank may not effectively distinguish the ability difference. At this time, more realistic situations (such as "how to adjust the expression focus when introducing the same product to customers in different industries") can be added, and the option setting (such as supplementing the "option of missing key parameters" and the corresponding low score, and increasing the "option of highlighting parameters combined with the characteristics of the customer's industry" and the corresponding high score) can be optimized.

[0161] Information receiving ability dimension: If the test score and the actual feedback have deviations in the cross-department communication scene, more complex cross-department communication situations (such as "how to accurately understand and respond when receiving work requirements from two departments at the same time and there is a conflict") can be added in the test bank, and the behavior mode description of the options can be adjusted to better fit the difficulties of information receiving in actual work (such as "ignoring the time node emphasized by the other party" and other options).

[0162] Problem solving ability dimension: If the user's problem solving ability score is higher in the test, but the actual handling of customer complaints is poor, more customer complaint related progressive situations (such as "how to communicate when the customer not only complains about product quality, but also questions the company's credibility") can be added in the test bank, the behavior mode corresponding to the options can be refined (such as "only apologize but not propose a specific solution", "solve the problem first and then explain the reason", etc.), and the correspondence between the options and the scores can be adjusted, so that the high score options better fit the effective problem solving behavior in reality.

[0163] Through such a cycle of adjustment, the test bank can continuously adapt to changes in real work scenes, so that the test results more accurately reflect the user's actual communication ability, thereby better serving the application needs of talent assessment, training improvement, etc.

[0164] The device embodiment of the present application can be used to execute the method embodiment of the present application. For details not disclosed in the device embodiment of the present application, please refer to the method embodiment of the present application.

[0165] Figure 4 A block diagram of a communication ability test device based on work situation behavior reaction is shown. As shown in the figure, Figure 4 The device includes:

[0166] The determination module 41 is configured to determine the communication score of the user in each dimension; wherein the communication ability includes different dimensions;

[0167] The summary module 42 is configured to summarize the communication scores of different dimensions to determine the communication ability of the user;

[0168] The determination module is specifically configured to determine the communication score of the user in the dimension, including:

[0169] Step S11, based on the preset computer device, output and display the preset working situation corresponding to the dimension, and different options corresponding to the preset working situation; wherein, the different options correspond to different behavior patterns; obtain user feedback; the user feedback includes the selection of the user on the different options;

[0170] Step S12, based on the user feedback, determine the user's communication score in the dimension;

[0171] Step S13, based on the user's communication score in the dimension, select the working situation matching the user's communication score in the dimension from the preset question bank as the preset working situation;

[0172] Repeat steps S11 to S13 until the user's communication score in the dimension is within the preset range for a preset number of times or a continuous preset number of times.

[0173] In some embodiments, the different dimensions include: information expression ability, information receiving ability and problem solving ability.

[0174] In some embodiments, the determining of the user's communication score in the dimension based on the user feedback comprises:

[0175] Based on the user feedback, based on the corresponding relationship between the different options and the scores constructed in advance, determine the user's communication score in the dimension.

[0176] In some embodiments, further configured to: obtain feedback of the user's actual communication ability; compare the user's actual communication ability and the determined user's communication ability, if the difference between them is greater than a preset error, then based on the comparison result, adjust the question bank.

[0177] In the following, the electronic device according to the embodiments of the present application is described with reference to Figure 5 The electronic device according to the embodiments of the present application is described with reference to Figure 5 FIG. 1 illustrates a block diagram of an electronic device according to an embodiment of the present application.

[0178] As Figure 5 shown, the electronic device 500 includes one or more processors 510 and a memory 520.

[0179] The processor 510 can be a central processing unit (CPU) or other form of processing unit having data processing and / or instruction execution capabilities, and can control other components in the electronic device 500 to perform desired functions.

[0180] The memory 520 can include one or more computer program products that can include various forms of computer-readable storage media, such as volatile memory and / or non-volatile memory. The volatile memory, for example, can include random access memory (RAM), cache memory, and / or the like. The non-volatile memory, for example, can include read only memory (ROM), hard disk drives, solid state drives, and / or the like. The computer-readable storage media can store one or more computer program instructions implementing the communication ability test method based on work situation behavior reaction according to various embodiments of the present application described above and / or other desired function, which the processor 510 can execute. Various contents such as the category correspondence relationship and the like can also be stored in the computer-readable storage media.

[0181] In one example, the electronic device 500 can further include an input device 530 and an output device 540, which are interconnected through a bus system and / or other forms of connection mechanism (not shown).

[0182] In addition, the input device 530 can further include, for example, a keyboard, a mouse, an interface, and the like. The output device 540 can output various information including the analysis result and the like to the outside. The output device 540 can include, for example, a display, a speaker, a printer, a communication network and a remote output device connected thereto, and the like.

[0183] Of course, in order to simplify, Figure 5 Only some of the components related to the present application among the components in the electronic device are shown in the block diagram of FIG. 5, and components such as a bus, an input / output interface, and the like are omitted. In addition, the electronic device can further include any other appropriate components according to a specific application.

[0184] In addition to the above-described method and device, an embodiment of the present application can be a computer program product including computer program instructions that, when executed by a processor, cause the processor to perform the steps of the communication ability test method based on work situation behavior reaction according to various embodiments of the present application described in the above "Exemplary Method" section of the specification.

[0185] The computer program product can be written in any combination of one or more programming languages, including an object oriented programming language such as Java, C++ or the like and conventional procedural programming languages, such as the "C" programming language or similar programming languages. The program code can execute entirely on the user's computing device, partly on the user's computing device, as a stand-alone software package, partly on the user's computing device and partly on a remote computing device or entirely on the remote computing device or server. The embodiments of the present application are not related to any specific computer language or computer method. Rather, any conventional computer system that is capable of running a programming language is considered to be an appropriate device for executing the embodiments of the application as described herein.

[0186] Furthermore, embodiments of the present application can also be a computer readable storage medium, having stored thereon, computer program instructions which can cause a processor in a processing circuitry to execute methods according to embodiments of the present application as described in the "Exemplary Methods" section above.

[0187] The computer readable storage medium can be a combination of one or more computer readable media. The computer readable media can be a computer readable signal medium or a computer readable storage medium. The computer readable storage medium can include, for example, but is not limited to, an electronic, magnetic, optical, electromagnetic, infrared, or semiconductor system, apparatus, or device, or any suitable combination of the foregoing. More specific examples (a non-exhaustive list) of the computer readable storage medium include the following: an electrical connection having one or more wires, a portable disc, a hard disk, a random access memory (RAM), a read-only memory (ROM), an erasable programmable read-only memory (EPROM or Flash memory), an optical fiber, a portable compact disc read-only memory (CD-ROM), an optical storage device, a magnetic storage device, or any suitable combination of the foregoing.

[0188] The above description is given for illustrative and descriptive purposes. Furthermore, this description is not intended to limit the embodiments of the present application to the forms disclosed herein. Although several example aspects and embodiments have been discussed above, those skilled in the art will recognize certain variations, modifications, changes, additions and sub-combinations thereof.

Claims

1. A communication ability test method based on work situation behavior reaction, characterized by, The method comprises the following steps: Step S1, determining the communication score of the user in each dimension; wherein the communication ability comprises different dimensions; Step S2, aggregating the communication scores of different dimensions to determine the communication ability of the user; In step S1, the communication score of the user in each dimension is determined, which comprises: Step S11, based on a preset computer device, outputting and displaying the preset working situation corresponding to the dimension, and different options corresponding to the preset working situation; wherein the different options correspond to different behavior patterns; obtaining user feedback; the user feedback includes the selection of the user on the different options; Step S12, based on the user feedback, determining the communication score of the user in the dimension; Step S13, based on the communication score of the user in the dimension, selecting a working situation matching the communication score of the user in the dimension from a preset question bank as the preset working situation; Repeat steps S11 to S13 until the communication score of the user in the dimension is within a preset range for a preset number of times or continuously for a preset number of times.

2. The work context behavior reaction based communication ability test method according to claim 1, wherein, The different dimensions include information expression ability, information reception ability and problem solving ability.

3. The work context behavior reaction based communication ability test method according to claim 1, wherein, The determination of the communication score of the user in the dimension based on the user feedback comprises: Based on the correspondence between the different options and the scores constructed in advance, the communication score of the user in the dimension is determined based on the user feedback.

4. The work context behavior reaction based communication ability test method according to claim 3, wherein, The user feedback also includes a self-narrative text; The self-narrative text is the user's explanation or supplement to the selected options; Correspondingly, the determination of the communication score of the user in the dimension based on the user feedback further comprises: Adjust the communication score based on the self-narrative text.

5. The work context behavior reaction based communication ability test method according to claim 1, wherein, The step S11 specifically comprises: Step S111, based on a preset computer device, outputting and displaying a primary situation in the preset working situation corresponding to the dimension, and different options corresponding to the primary situation; Step S112, obtaining the user's selection of the different options corresponding to the primary situation; Step S113, based on the user's selection, determining a secondary situation developed from the primary situation under the user's selection, and different options corresponding to the secondary situation; Step S114, obtaining the user's selection of the different options corresponding to the secondary situation.

6. The work context behavior reaction based communication ability test method according to claim 1, wherein, Further comprising: Obtaining feedback on the actual communication ability of the user; Comparing the actual communication ability of the user with the determined communication ability of the user, if the difference between them is greater than a preset error, adjusting the question bank based on the comparison result.

7. A communication ability test device based on work situation behavior reaction, characterized by, The method comprises the following steps: A determination module is configured to determine the communication score of the user in each dimension; wherein the communication ability comprises different dimensions; An aggregation module is configured to aggregate the communication scores of different dimensions to determine the communication ability of the user; The determination module is specifically configured to determine the communication score of the user in each dimension, which comprises: Step S11, based on a preset computer device, outputting and displaying the preset working situation corresponding to the dimension, and different options corresponding to the preset working situation; wherein the different options correspond to different behavior patterns; obtaining user feedback; the user feedback includes the selection of the user on the different options; Step S12, determining the user's communication score in the dimension based on the user feedback; Step S13, based on the user's communication score in the dimension, selecting a work situation matching the user's communication score in the dimension from a preset question bank as a preset work situation; Steps S11 to S13 are repeatedly executed until the user's communication score in the dimension is within a preset range for a preset number of times or continuously for a preset number of times.

8. The work context behavior reaction based communication ability test device according to claim 7, wherein, The different dimensions include information expression ability, information receiving ability, and problem solving ability.

9. The work context behavior reaction based communication ability test device according to claim 7, wherein, The determining of the user's communication score in the dimension based on the user feedback comprises: The determining of the user's communication score in the dimension based on the user feedback comprises:

10. The work context behavior reaction based communication ability test device according to claim 7, wherein, Also used for: obtaining feedback of the user's actual communication ability; Comparing the user's actual communication ability with the determined user's communication ability, if the difference between them is greater than a preset error, adjusting the question bank based on the comparison result.

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